Competency Proficiency Levels
Analytical and problem solving
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Communication
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Customer Focus
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Teamwork
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Quality (of your work)
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Results Orientation
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Building Relationships
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Innovation
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Personal Drive
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Planning & Organizing
1-Foundation
2-Intermediate
3-Skilled
4-Advanced
5-Superior
Behavioral Indicators
Applies reasoning and judgment to solving problems. Generates insights or creative
solutions to apparently complex problems. Systematically breaks down complex problems
into component parts and identifies the major and crucial elements. Tackles problems
enthusiastically, and views problems as challenges. Identifies alternative solutions and
evaluates consequences and impact of alternatives.
Recognizes and escalates problems appropriately, in a timely manner.
Identifies the critical elements of a problem and alternative ways of resolving it.Seeks help
when necessary.
Demonstrates resourcefulness by exploring a range of alternatives and options to resolve
problems.Quickly recognizes new problems and develops solutions within appropriate time
scales.
Takes ownership of and resolves very complex problems in a way that demonstrates
balanced judgment.Develops creative workarounds and solutions for many problems within
appropriate timeframes.
Provides balanced judgment and demonstrates problem-solving skills in extremely complex
and ambiguous situations.Acts as the final escalation point in resolving critical issues.
Articulates clear and concise messages, listens, understands and responds to the ideas of
others. Composes clear and concise written messages & emails to customers and other team
members. Writes clear bug reports with all the details needed. Demonstrates a good grasp of
vocabulary and grammar.
Presents written and verbal information clearly and concisely.Listens carefully to the
content of information being conveyed by others in order to understand the key points.
Conveys knowledge and credibility with effective structuring of ideas, opinions and
information, in writing and speaking.Listens carefully to the content of information being
conveyed; asks clarifying questions to ensure understanding of others' messages.
Conveys information, thoughts, and opinions by writing or speaking in a persuasive manner
appropriate to the audience.Listens carefully and attentively, and clarifies and confirms the
understanding of others' messages.Demonstrates an understanding of the implicit
(emotional) message as well as the explicit message of any communication.
Expresses and articulates key elements of ideas or concepts (both written and verbal) in a
logical, descriptive, and comprehensible manner.Anticipates reactions and responds
appropriately.
Probes and listens for information from others, without interrupting or judging, in order to
understand underlying issues.
Expresses complex ideas both written and verbal to all audiences.Demonstrates a finely
tuned ability to anticipate, and respond to, reactions, attitudes, views, and feelings of
individuals and groups.
Understands customer requirements and Develop solutions that meet the customer needs.
Follows-up to ensure the effective delivery of agreed solutions. Ensures that customers feel
their issues and concerns are given appropriate priority. Actively builds long term
partnerships and trust.
Provides regular updates to customers about the status of work items.
Thoroughly understands the customer's requirements, ask questions and get clarifications
needed.
Works collaboratively with customers to determine their needs and identify appropriate
solutions.Ensures that decision makers are influenced.
Demonstrates in-depth understanding of customers' verticals and core business processes,
and their technical and business requirements.Builds significant long-term relationships
with key customer contacts.
Displays authority, confidence, and a significant understanding of customer's business
strategies and industry trends.Develops significant high-level customer contacts and
relationships.
Contributes to the development and achievement of team objectives and deadlines.
Proactively communicates and shares knowledge and information with team members.
Proactively seeks opportunities where individuals can collaborate to ensure achievement of
goals. Values the differences in others.
Demonstrates value as a team player both within and across teams.Plays an active part in
team activities by contributing ideas and suggestions.
Demonstrates a willingness to put team needs before those of self, and contributes to team
decision making.
Leverages others' expertise, and shares information and best practices to optimize work
results.Encourages others and offers guidance and support to others when assistance is
required.
Creates a team environment that encourages both individual and team
accomplishments.Promotes team cohesion and cooperation.Communicates and clarifies
objectives to achieve team goals.
Instills a sense of common purpose, joint mission, and mutual accountability to create and
support an effective team environment.Seeks opportunities to motivate and encourage
people, and to recognize outstanding contributions.
Attentive to detail and accuracy related to your work items. Defines and improves work
processes and practices. Identifies and implements best practices. Optimizes and improves
operating efficiencies
Follows established procedures reliably, and delivers work to defined standards of
quality.Insists on thoroughness, timeliness, and accuracy of output.
Uses processes within own team and operates within existing guidelines.Applies
professional, technical, and operational experience to continuously improve service quality.
Demonstrates commitment to excellent service in day-to-day operations.Foresees issues that
might adversely affect work quality and develops contingency plans.
Seeks out new approaches and ideas for continuous improvement.Anticipates problems and
can identify and help implement new and unique ways to ensure high-quality service levels.
Plans, implements and evaluates strategies for improving operational excellence.Increases
operational quality across business, and project boundaries, thereby improving
responsiveness, cost efficiency, profitability, and service.
Consistently achieves measurable outcomes. Recognizes and resolves challenges, obstacles
and conflicts. Stays focused on completing the task in hand despite distractions. Commits to
achieving objectives despite difficulties. Successfully manages priorities, effectively
balancing urgent versus important issues
Focuses on tasks or goals until satisfactorily completed.Insists on thoroughness, timeliness,
and accuracy of work output.
Demonstrates a positive attitude while focusing on completing tasks or goals.Delivers
quality results on time.
Personally does what is required to complete the work.Demonstrates persistence in the face
of setbacks.Consistently delivers high quality results on time.
Displays strong tenacity and drive to see things through to successful
conclusion.Demonstrates a sense of urgency, a propensity for action, and confidence in the
likely success of plans and initiatives.Delivers results that meet or exceed expectations.
Exhibits high levels of energy and resolve in leading teams to successful delivery of
results.Accepts full accountability for delivering results.Consistently delivers results beyond
expectations.
Builds rapport quickly and effectively with various types of people like customers and team
members. Creates and maintains formal and informal channels to establish contacts and
relationships internally and externally. Handles differences with others constructively,
promptly and positively. Initiates opportunities for greater networking
Initiates friendly and informal contact with team.Maintains working relationships with other
internal contacts.
Initiates professional contact outside of work team, when required by job role.Maintains
relationships with internal and external contacts.
Frequently initiates and pursues professional relationships.Works well with others in
achieving goals and building productive relationships.
Establishes strong and broad professional relationships.Easily builds networks and rapport
with diverse groups and collaborates cross-functionally.
Expands business networks through close professional relationships.Pursues highest value
alliances.Acts as a role model for building quick rapport and constructive resolution of
differences.
Challenges assumptions and conventional thinking. Comes up with new or imaginative
ideas. Cross-relates and integrates a range of information and concepts in innovative ways.
Shows a willingness to explore and build on others' ideas. Takes a 'lateral' view of situations
in order to find a range of possible actions
Questions assumptions and explores ideas and suggestions made by others.
Explores and builds on others' ideas.Offers new and imaginative suggestions.Questions
conventional thinking and assumptions.
Develops creative and non-traditional ideas to improve personal and team effectiveness.
Encourages creative and non-traditional ideas to improve team and organizational
effectiveness.Takes a broader view and challenges traditional assumptions and thinking.
Identifies opportunities for improving products, processes, or systems.
Establishes a culture where people explore new ideas and new ways of doing things.Drives
improvement in organizational and customer effectiveness by using creative approaches and
challenging existing practices and assumptions.
Aligns personal energy and enthusiasm to achieving the organizations goals. Aware of
personal strengths and weaknesses, and seeks self-improvement. Identifies new ways to
increase job knowledge and learns from experience. Remains determined in the face of
obstacles or pressure. Seeks increased responsibility, accountability and challenge.
Identifies and utilizes ways to increase job knowledge and skills. Learns new ways of
thinking and working from both positive and negative experiences.
Accepts responsibility for identifying new and challenging personal development
needs.Constantly makes self-assessments for personal development.Is self-motivated and a
self-starter.
Pursues achievement of goals with energy and enthusiasm.Seeks new experiences and
challenges.Is aware of personal strengths and weaknesses and seeks self-
improvement.Remains determined in the face of obstacles or pressure.
Displays strong tenacity, drive, and energy to see things through to conclusion.Pursues
increased accountability and challenge.Takes responsibility for personal development and
the realization of objectives.
Fosters a spirit of tenacity, energy, and drive within the organization.Creates an
environment that supports individual as well as organizational learning and
adaptability.Champions and models continuous self-improvement and accomplishments.
Ensures efficient use of resources through the effective co-ordination of activities. Identifies
areas of critical risk in the development of plans and take steps to minimize them. Monitors
current work to identify areas of critical risk and act to minimize them. Sets realistic
deadlines and keeps team and management informed of progress in meeting set deadlines.
Works back from deadlines and schedule work accordingly
Establishes and sequences personal tasks to accomplish a short-term result.
Establishes and uses effective procedures and systems to monitor and track activities to
ensure successful achievement of goals and projects.Identifies and articulates potential risks
or problem areas in plans.
Plans tasks and projects and defines the resources needed for achievement of
deliverables.Anticipates potential problems and develops contingency plans to avoid them.
Manages the execution and implementation of project plans.Prioritizes the use of time and
resources for the achievement of goals.Identifies critical risks in plans and creates
alternative plans as needed.Responds proactively and demonstrates flexibility in changing
priorities.
Develops project plans to enable successful execution. Accurately predicts business/project
outcomes, anticipates problems and hurdles before they arise, anticipates consequences and
impact of decisions, and plans accordingly.Creates an organization/team that responds with
flexibility to changing priorities.
ProfIciency Levels required for different Grades
ASE SE SSE
Competency G0 G1 G2 G3 G4 G5 G6
Analytical & Problem Solving 1 1 2 3 3 4 5
Communication 1 1 2 3 3 4 5
Customer Focus 1 2 2 3 3
Teamwork 1 1 2 3 3 4 5
Quality 1 2 3 3 4 4
Results Orientation 1 2 3 4 4 5
Building Relationships 1 1 2 2 3 3
Innovation 1 1 1 2 2 3 3
Personal Drive 1 1 2 2 3 3
Planning & Organizing 1 2 3 3 4 4