4 problem
analysis
methods
Source:
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55, minute 11.0
Method # 1
Suggestions
from a consultant
Source: http://www.associatedcontent.com/article/5590974/how_to_run_an_ideas_jam.html?cat=3
7 minute problem solving
exercise in 4 parts
Part A. 1 minute
Person A, the client, shortly presents a
challenge / problem to person B, the consultant.
Examples:
The biggest problem in a company he/she
works for.
The biggest problem in his/her life right now.
Part B. 2 minutes
Person B, the consultant, asks questions to
better understand the problem person A has.
Questions to ask
What exactly happened? Which events led to the problem?
Who did what? How old is that person? What is his/her role?
Where did it happen?
When did it happen?
How is…. done at the company?
Part C. 2 minutes
Person B, the consultant, asks why several
times to better understand the reasons for the
problem.
Source:
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55, minute 4.
5 Whys Worksheet
Sources:
http://www.adb.org/Documents/Information/Knowledge-Solutions/The-Five-Whys-Technique.pdf
http://www.ideachampions.com/weblogs/archives/2011/05/some_years_ago.shtml
Keep asking why
Source
http://www.associatedcontent.com/audio/17188/how_to_use_lateral_thinking_for_personal.html?cat=55, minute 22.
Part D. 2 minutes
Person B, the consultant, suggests to
person A what he/she could do differently.
Examples of questions
What if…? What would happen if…?
Have you thought of the following possibility:…?
How about doing…?
Why don’t you….?
Method # 2
5 W’s and
an H
Sources
http://www.mycoted.com/Five_Ws_and_H
http://www.bqf.org.uk/innovation/2010/04/16/six-serving-men-problem-analysis-technique/
#2
#1 Why? #3
What? When?
5 W’s and an H
#6 #4
How? Where?
#5
Who?
Question example # 1
How can we improve
customer service?
Source:
http://www.associatedcontent.com/video/912792/problem_analysis_techniques.html?cat=55, minute 8.
Question example # 2
How can we improve
communication?
What does it mean to communicate well?
What does it mean to communicate badly?
Why is a person a good communicator?
Why is a person not a good communicator?
When is a person a good communicator?
When is a person not a good communicator?
Where is a person a good communicator?
Where is a person not a good communicator?
Who is good at communicating?
Who is not good at communicating?
How does a person become a good communicator?
How does a person become a bad communicator?
Method # 3
Fishbone
analysis
Sources
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://www.mycoted.com/Fishbone_Diagram
Persons interrupt Very little of what is Main reasons
each other communicated is concrete
Additional
Particularly
person A talks
reasons
constantly
Bad
commu-
nication
Problem
Nobody asks ”I” language is
questions not used
Before one even starts to think about culture, one
needs to:
1. have a clear definition of the operational problem
or issue that started the change process, and
2. formulate specific new behavioral goals.
Source
Schein, Edgar H.: ”Organizational Culture and Leadership”, p. 324.
Method # 4
Knowing vs.
doing gap
Sources
http://en.wikipedia.org/wiki/Ishikawa_diagram
http://www.mycoted.com/Fishbone_Diagram
The knowing – doing gap
Question # 1
What problem do you know of that you should be
solving – but choose not to solve?
Question # 2
Why do you choose not to act?
Source:
Tune Hein.
http://jp.dk/jptv/nyheder_erhverv/videoblogs/article2272628.ece
Most important for efficient strategy execution
Source
The secrets to successful strategy execution. Harvard Business Review, June 2008.
http://hbr.harvardbusiness.org/2008/06/the-secrets-to-successful-strategy-execution/ar/1