SAP Business Process Management by zhouwenjuan

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									SAP Business
Process
Management


Service & Support Product Management
SAP AG
               Content

                                                         Service overview
                                                           Objectives
                                                           Value Proposition
                                                           Deciding Factors
                                                           Delivery Procedure

                                                         On-Site Visit in Detail

                                                         Business Process Monitoring

                                                         More information
                                                           Additional Information
                                                           Final Report
                                                           Prerequisites
                                                           Project team
                                                           SAP Solution Management Optimization




 SAP AG 2003, Title of Presentation, Speaker Name / 2
               Objectives

                                       SAP Business Process Management

                    Develop and implement an all-inclusive business process
                     management strategy and a process-oriented monitoring strategy


                    The two strategies let you:
                                         Define   procedures for business-process oriented monitoring, error
                                            handling, and escalation management for a company's core business
                                            processes
                                         Establish  the communication links between the business-department
                                            end users and the IT department
                                         Define  the roles and responsibilities for all persons involved in the
                                            customer’s support organization




  By following your strategies, you ensure the smooth and reliable flow
                   of your core business processeses

 SAP AG 2003, Title of Presentation, Speaker Name / 3
               Value Proposition – SAP Business Process
               Management



             Empowers you to detect critical issues in your core business
             processes at an early stage before they can cause any pain.

             This results in:

                     Reducing cost-intensive periods of system downtime
                     Savings in time and money resulting from a more efficient
                      monitoring and reporting process
                     Reducing costs for additional monitoring tools
                     Higher end-user satisfaction
                     Staff receive the help and valuable knowledge they need for
                      managing critical software and operations problems




 SAP AG 2003, Title of Presentation, Speaker Name / 4
               Gartner




With more than 20 years
experience identifying




                                                         „
and analyzing the trends
and technologies that
have shaped the course
of business, Gartner, Inc.                                    Much of what Business Processs
provides unrivaled                                            Management offers is hard to
thought leadership and                                   measure, but incredibly valuable:
strategic consulting
                                                         process consistency, process sharing
services to more than
                                                         and process innovation.
11,000 organizations
worldwide.
                                                         Gartner Top View, AV-14-9243, 20 November 2001




 SAP AG 2003, Title of Presentation, Speaker Name / 5
               Deciding Factors

               SAP Buisiness Process Management is most applicable when:

                    An overall business-process management and monitoring strategy for
                     the entire solution is missing
                    A dedicated application support team is missing within the customer’s
                     solution support organization
                    Roles and responsibilities for application support, for example business
                     process management, and monitoring are incomplete or not defined
                    Monitoring objects, error handling procedures, and escalation paths are
                     not clearly defined
                    There is no up-to-date description of the core business processes from a
                     technical viewpoint
                    Communication between the application support team and the IT
                     department is weak or not well established
                    The number of people involved in application support is not enough to
                     support the application
                    The general level of application relevant monitoring knowledge is low
                    Background processing is very complex, for example a large number of
                     batch jobs exists


 SAP AG 2003, Title of Presentation, Speaker Name / 6
               Description

               SAP Business Process Management comprises:

                    Identification and analysis of at least one core business process with respect
                     to the involved systems and interfaces
                    Creation of a business process management and monitoring strategy that
                     includes the definition of monitoring objects, error handling procedures, and
                     escalations paths
                    A review of roles and responsibilities of all parties taking part in the
                     strategies
                    A hand-over procedure to apply the strategies to the production environment
                    Configuration of business process monitoring in the SAP Solution Manager
                    As a final result, a service report is created that includes the business
                     process analysis documentation and detailed monitoring checklists as well
                     as an action plan to address follow-up activities.
                    Depending on the customer wish, the defined strategies are implemented for
                     the selected business process and adapted specifically for your solution
                     support organization




 SAP AG 2003, Title of Presentation, Speaker Name / 7
               Delivery Procedure

                                             SAP Business Process Management

                1 day                                      3 – 5 days              1 day         + 2 weeks




        Preparation                                         On-site           Evaluation         Deliver
                                                            analysis                             findings and
        SAP EarlyWatch                                                                           recommendations
          Check, SMA                                     Business process
                                                             analysis         Creation of an
       or SAP GoingLive
                                                                               action plan
            Check
                                                           Definition of
                                                         monitoring objects
          Prepare on-site                                                     Preparation of
              team                                       Business process     the final report
                                                            monitoring
                                                           configuration



            Remote                                          Onsite            Remote


 SAP AG 2003, Title of Presentation, Speaker Name / 8
               Overview of the On-Site Visit

                                                   Day 1    Day 2          Day 3          Day 4    Day 5

                                                 Kick-off                                             Final
Presentation                                     Meeting                                           Presentation
                                                                                                  Discussion of
                                                                                                      Results



Project
                                            Organization
Administration


Workshop
(Functional team                            Methodology
steered by SAP)


Teamwork                                       Business      Definition of Monitoring Objects,
(Functional team                               Process         Error Handling Procedures,
and SAP)                                       Analysis            and Escalation Paths

Daily
Status                                            Status    Status         Status         Status
Meeting


 SAP AG 2003, Title of Presentation, Speaker Name / 9
               Content

                                                          Service overview
                                                            Objectives
                                                            Value Proposition
                                                            Deciding Factors
                                                            Delivery Procedure

                                                          On-Site Visit in Detail

                                                          Business Process Monitoring

                                                          More information
                                                            Additional Information
                                                            Final Report
                                                            Prerequisites
                                                            Project team
                                                            SAP Solution Management Optimization




 SAP AG 2003, Title of Presentation, Speaker Name / 10
               On-Site Visit in Detail


                                             SAP Business Process Management


                      Step 1                              Solution Landscape Overview



                      Step 2                              Business Process Analysis



                      Step 3                          Technical Process Step Analysis



                      Step 4                              Business Process Monitoring Strategy


                                                      Business Process Monitoring Configuration
                        Step 5                        in the SAP Solution Manager



 SAP AG 2003, Title of Presentation, Speaker Name / 11
               Step 1: Solution Landscape Overview



           Get an overview of the solution landscape and define the
           core business processes

                Overview of the system and solution landscape
                Overview of the core business processes
                Selection of one business process for a detailed analysis




 SAP AG 2003, Title of Presentation, Speaker Name / 12
               Step 2: Business Process Analysis

           Process step analysis from an application point of view

                Identification of individual business process steps
                Identification of business-related functions (e.g., ATP, variant
                 configuration)
                Identification of document volumes and business requirements
                 (functional dependencies, business peak hours)




      Core
    Business                 Step 1                   ?   Interface   Manual   Step 2   Data   Printing   End
    Process                                                            Entry




 SAP AG 2003, Title of Presentation, Speaker Name / 13
               Step 3: Technical Process Step Analysis

           Get detailed information about the technical components
           involved

                Identification of relevant interfaces
                Identification of business transactions and background jobs
                Identification of necessary repository objects (reports,
                 programs, tables)
                Identification of possible dependencies between different
                 processes or steps including any kind of time restrictions



          Core                                                     Interface:                                        Print
                                                                                    Enter             Create
                                 SAP                CLIENT                                    Check                 Novell
        Business                                                      Get          Mat.-Nr.           Order,                 End
                                 ZA01                     ?                                    ATP                  PrtSrv
        Process                                               IF    Number      IF  Pos.              Run VB   PS




 SAP AG 2003, Title of Presentation, Speaker Name / 14
               Step 4: Business Process Monitoring Strategy

           Definition of monitoring objects, error handling
           procedures, and escalation paths

                Definition of monitoring objects and procedures
                Identification of possible error scenarios and description of
                 error handling procedures
                Definition of reporting and escalation paths




      Core                                                     Interface:                                        Print
                                                                                Enter             Create
                             SAP                CLIENT                                    Check                 Novell
    Business                                                      Get          Mat.-Nr.           Order,                 End
                             ZA01                    ?                                     ATP                  PrtSrv
    Process                                               IF    Number      IF  Pos.              Run VB   PS




 SAP AG 2003, Title of Presentation, Speaker Name / 15
               Step 5: Business Process Monitoring Configuration

                                 Set-up and configuration of business process
                                  management in the SAP Solution Manager




 SAP AG 2003, Title of Presentation, Speaker Name / 16
               Content

                                                          Service overview
                                                            Objectives
                                                            Value Proposition
                                                            Deciding Factors
                                                            Delivery Procedure

                                                          On-Site Visit in Detail

                                                          Business Process Monitoring

                                                          More information
                                                            Additional Information
                                                            Final Report
                                                            Prerequisites
                                                            Project team
                                                            SAP Solution Management Optimization




 SAP AG 2003, Title of Presentation, Speaker Name / 17
               Business Process Monitoring

           Definition

                Business Process Monitoring is the process-oriented
                 monitoring of the most important or critical business
                 processes of a company
                It includes the observation of all technical and business
                 application-specific functions that are required for a smooth
                 and reliable flow of the business processes

           Goal

                To detect critical situations as early as possible
                To enable the customer’s solution support organization to
                 respond to and to solve problems as fast as possible




 SAP AG 2003, Title of Presentation, Speaker Name / 18
               Business Process Monitoring

           During the delivery of the SAP Business Process
           Management service the business process monitoring will
           be set up in the SAP Solution Manager. The monitoring
           focuses on …
                SAP R/3 background jobs

                Transaction performance

                Document volume based on table statistics

                Update errors for transactions and programs

                Application log messages

                Due list log messages for deliveries and billings

                Interfaces

                All alerts which are configured in RZ20



 SAP AG 2003, Title of Presentation, Speaker Name / 19
               Business Process Monitoring – SAP Solution Manager



                                                                           Different
                                                                           Monitoring
                                                                           Levels



                                                          Display Alerts
                                                                            Business Process
                                                                            Monitoring and
                                                                            Interface Monitoring




                                                                            System Monitoring




                                                                            Service Level
                                                                            Reporting




 SAP AG 2003, Title of Presentation, Speaker Name / 20
               Business Process Monitoring – SAP Solution Manager

                                                           Different views
                                                                 Business process
                                                                  view selected
                                                           Linked to System
                                                            Monitoring
                                                           All components in a
                                                            solution landscape related
                                                            to the business process
                                                           Business process-
                                                            oriented
                                                           Linked to single
                                                            monitoring alerts
                                                                 Configurable




 SAP AG 2003, Title of Presentation, Speaker Name / 21
               Business Process Monitoring – SAP Solution Manager
                                                          Alert Graphics

                                                                             Single Monitoring Alerts


                                                                           Alert overview




                                                                                     Monitoring Session




 SAP AG 2003, Title of Presentation, Speaker Name / 22
               Interface Monitoring – SAP Solution Manager

                                                          Alert Graphics


                                                                           Single Monitoring Alerts




                                                                                         Detailed Analysis




 SAP AG 2003, Title of Presentation, Speaker Name / 23
               Content

                                                          Service overview
                                                            Objectives
                                                            Value Proposition
                                                            Deciding Factors
                                                            Delivery Procedure

                                                          On-Site Visit in Detail

                                                          Business Process Monitoring

                                                          More information
                                                            Additional Information
                                                            Final Report
                                                            Prerequisites
                                                            Project team
                                                            SAP Solution Management Optimization




 SAP AG 2003, Title of Presentation, Speaker Name / 24
               Additional Information


           SAP Business Process Management

                Experienced service engineers deliver this service on-site
                 through your SAP Solution Manager
                It has a normal duration of twelve man-days. Usually two
                 consultants are on-site for five days, plus two days for
                 preparation and post-delivery processing. This may vary
                 depending on the requirements of your SAP solution.
                A back office staffed with specialists supports the service
                 engineer during his on-site work
                You can order SAP Business Process Management via the SAP
                 Service Marketplace at www.service.sap.com/servicecatalog




 SAP AG 2003, Title of Presentation, Speaker Name / 25
               Final Report

           At the end of delivery, a final report is generated.
           It includes the…

                Summary of what has be done
                The customer situation and actual status from the business
                 process management and monitoring viewpoint
                Action plan to address follow-up activities
                The most important findings and to-do’s regarding monitoring
                 activities, error handling procedures, and escalation paths
                If there is enough time during the service delivery: Comment on
                 how the solution support organization is set up

 During the entire service delivery, knowledge is transferred extensively to your
    staff to enable them to adopt our methodology for developing a Business
 Process Management and Monitoring strategy for other business processes in
                                  your company.


 SAP AG 2003, Title of Presentation, Speaker Name / 26
               Prerequisites

           Define Procedures for Business Process Monitoring,
           Error Handling and Escalation to Avoid Costly System
           Downtime

                You need an implemented SAP Solution Manager. For further
                 information please check
                 http://service.sap.com/solutionmanager
                SAP recommends the SAP Solution Management
                 Assessment as a preparatory service. This service identifies
                 and analyzes your solution and core business processes
                SAP Business Process Management is recommended for
                 solutions that are either in production or close to production
                 startup




 SAP AG 2003, Title of Presentation, Speaker Name / 27
               Project Team – SAP Business Process Management




                                 IT                                        System
                                 project manager                           administrator




                                                                                              SAP
                                                          On-site delivery requires           consultant
      Active users                                             a high level of
                                                           engagement from your
                                                                    side.                    SAP Backoffice



                                                                   Business
                                                                   process owners from the
                                                                   business departments


 SAP AG 2003, Title of Presentation, Speaker Name / 28
               SAP Solution Management Optimization

                    A portfolio of optimization services that ensure that
                   Your SAP Solution Works to Its Maximum Potential at
                                          all Times

   Performance Optimization                               Application Integration
        SAP SQL Statement Optimization                   Optimization
        SAP Customer Program Optimization                  SAP Business Process
        SAP Remote Performance                              Management
         Optimization                                       SAP Interface Management
        SAP Business Process Performance
         Optimization
                                                          System Administration
        SAP Storage Subsystem Optimization
                                                          Optimization
                                                            SAP System Administration


                                                          Data Volume Optimization
                                                            SAP Data Management


 SAP AG 2003, Title of Presentation, Speaker Name / 29
               SMO – Part of the Best Support You Can Get

  Discovery &                                             Implementation                Operations &
  Evaluation                                                                      Continuous Improvement




SAP Safeguarding
                                                                  Manages technical risk and
                                                          ensures technical robustness of the solution




                                                  Empowers customers with the core competencies
SAP Empowering
                                                   needed to operate and maintain SAP solutions




SAP Solution Management
Optimization                                                    Ensures that your SAP solution works to its
                                                                      optimum potential at all times



 SAP AG 2003, Title of Presentation, Speaker Name / 30
               Information



                                                          For more information refer to the

                                                          SAP Service Marketplace


                                                           www.service.sap.com/bpm




 SAP AG 2003, Title of Presentation, Speaker Name / 31

								
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