How to Handle Negativity in the Workplace (PowerPoint)

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					   Dealing with Change
  Western Service Center
Federal Motor Carrier Safety

            Created by

   Chérie Carter-Scott, Ph.D.
“Change is when things are
 different than they were”
• Uncertain           • Unfamiliar
• Unpredictable       • Unknown
• Unstable            • Uncomfortable
         Out of Control

• Disorganized        • Disorienting
• Disruptive          • Disturbing
   There are only two types of

 Initiated by you
    Intrinsic change

 Initiated by someone other than you
    Extrinsic change
       Different types of Change

 Intrinsic Changes         Extrinsic Changes
   change in marital         health
    status                    environmental
   health initiatives        governmental
                              natural disasters
   expand family
                              financial
   relocation
                              revolutionary
   career or job change      technological
   personal development      organizational
   social activities          change
   buying something          paradigmatic change
   Extrinsic change can cause:
Stress              Resistance
Fear                Lack of motivation
Doubt               Feeling:
Confusion             out of control
Uncertainty           overwhelmed
Anxiety               being unable
Isolation             without choice
Aberrant behavior     panic or apathy
When change challenges your
choices, do you still feel able?

Change Inventory-written

 What changes have you experienced?
       • In the last six months?
  • Were they extrinsic or intrinsic?
       • Which ones were easy?
     • Which ones were difficult?
    • What made the difference?
    Small Group Discussion

  •What changes are you dealing with?
    •Which changes are working?
•What changes are you concerned about?
    •What resolution do you want?
           •By what date?

     What  did you write?
   What did you discuss?
What discoveries did you make?
   Change Challenges


Change + Stress
 “I can’t do it!”
        Standard/Reality Bind

If the reality of any
situation is different     STANDARD
from the standard that
you have established,           The “Margin
then you have a built-in        for beat-up”
“margin for beat-up!”
   The two sides of us

 I can

 I can’t
           My own Business
                           job ???

             What do I want?     A smaller
Move to a
new place                        house

                 My             Something
Financial        secret         totally
concerns         wish           different
  Fear                           Doubt

              What do I want?
Overwhelm                        Feelings

Transitions      Change         Uncertainty
               The “I Can’t”
              side takes over

I   can’t   do it
I   can’t   deal with it
I   can’t   afford it
I   can’t   get it all done
I   can’t   imagine it
I   can’t   learn it
I   can’t   get it
I   can’t   handle it
Negaholism - What is it?
A tendency toward negativity in
   thought, word, or behavior

   A deep feeling of insufficiency
        A “hole in the soul”

             Emptiness
                   Cycle of Negativity

Feelings: Guilt,                            The “not
                         Overwhelm          enough”
 Vulnerability                              syndrome

                           Short-term      Compulsive,
    Condition                               addictive,
     returns                              perfectionistic
                   Feeling that they make
    Lack of             no difference
  enthusiasm                                Biding their time

Avoidance          Negaholic                    Inconsistency

  Dread internal
     politics                               Failure to Walk
                   “This too will pass?”       the Talk
  Six Reasons People Become
      Negaholic on the Job

1. Low self esteem
2. Old hurts or resentments from the past
3. Wrong match of person and job
4. Acting out negatively to get attention
5. Doing a job that is over their head
6. A chemical imbalance in their system
Ten Warning Signs of a Dysfunctional
 1.    Avoid / Deny reality of an unpleasant situation
 2.    Excessive need to control situations
 3.    Tendency towards secrecy
 4.    Discourages expression of emotions
 5.    Inability to address/deal with issues
 6.    Guarding taboo topics
 7.    Obsessive loyalty to the corporation
 8.    Inability to be consistent in mood
 9.    Rigid thinking
 10.   Exhibiting compulsive behavior
Why is Organizational Change Challenging?

   Resistance to change (the unknown)
   Perception that the status quo is fine
   Cynicism about the project
   Conflicting goals
   Lack of resources
   Culture or values change
Four Things Necessary to Cause Vision to
            Become Reality:

                         • Desire
                         • Willingness
                         • Belief
                         • Commitment
With your partner:
 Decide who is A & B
 B’s go first
 A coaches B
 10 minutes
 Feedback on the
 Switch roles
 Feedback


Positive Steps


     The Positive Approach to
      Overcoming Negativity

   Vision              Communication

Implementation          Strategy
Four keys to make a vision become

Actions to Change Any Behavior:

     Become aware of what you are doing.
     Acknowledge what you’re aware of.
     Choose to change the behavior.
     Make a plan which will work.
     Commit to the plan.
     Follow up and follow through.
     Create external accountability.
       10 Key Points to Take Charge of
1. Determine your "desired     6. Follow up, monitor,
   outcome.”                      offer feedback.
2. Focus on the outcome, not   7. Present choices.
   the current situation.      8. Exercise consequence
3. Communicate out-               management.
   comes.                      9. Reward, recognize,
4. Make your expectations         remunerate.
    clear to all.              10. Celebrate, celebrate,
5. Articulate "winnable"
      Stable Ground!
           Who am I?
      What are my values?
    What is important to me?
  What do I deeply care about?
What do I want my life to be about?
What changes am I willing to make
Seven Actions to Change Behaviors

    •   Become aware of what I am doing.
    •   Acknowledge what I am aware of.
    •   Choose to change the behavior.
    •   Make a plan which will work.
    •   Commit to the plan.
    •   Follow up and follow through.
    •   Create external accountability.
        21 Repetitions
      Create Permanent
      Behavior Change

Sun   Mon   Tue   Wed Thurs   Fri   Sat
 Successful Change Management is a
  function of effective relationships
 All people value being respected
 Clarifying expectations is essential
 Being on the same page is key
 Clear communication is an essential tool
 Celebrate successes!
   “God grant me the Serenity to
Accept the things I cannot change…
The courage to change the things I
             can… and
     The wisdom to know the

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