Dealing with Change
Western Service Center
Federal Motor Carrier Safety
Chérie Carter-Scott, Ph.D.
“Change is when things are
different than they were”
• Uncertain • Unfamiliar
• Unpredictable • Unknown
• Unstable • Uncomfortable
Out of Control
• Disorganized • Disorienting
• Disruptive • Disturbing
There are only two types of
Initiated by you
Initiated by someone other than you
Different types of Change
Intrinsic Changes Extrinsic Changes
change in marital health
health initiatives governmental
career or job change technological
personal development organizational
social activities change
buying something paradigmatic change
Extrinsic change can cause:
Fear Lack of motivation
Confusion out of control
Anxiety being unable
Isolation without choice
Aberrant behavior panic or apathy
When change challenges your
choices, do you still feel able?
What changes have you experienced?
• In the last six months?
• Were they extrinsic or intrinsic?
• Which ones were easy?
• Which ones were difficult?
• What made the difference?
Small Group Discussion
•What changes are you dealing with?
•Which changes are working?
•What changes are you concerned about?
•What resolution do you want?
•By what date?
What did you write?
What did you discuss?
What discoveries did you make?
Change + Stress
“I can’t do it!”
If the reality of any
situation is different STANDARD
from the standard that
you have established, The “Margin
then you have a built-in for beat-up”
“margin for beat-up!”
The two sides of us
My own Business
What do I want? A smaller
Move to a
new place house
Financial secret totally
concerns wish different
What do I want?
Transitions Change Uncertainty
The “I Can’t”
side takes over
I can’t do it
I can’t deal with it
I can’t afford it
I can’t get it all done
I can’t imagine it
I can’t learn it
I can’t get it
I can’t handle it
Negaholism - What is it?
A tendency toward negativity in
thought, word, or behavior
A deep feeling of insufficiency
A “hole in the soul”
Cycle of Negativity
Feelings: Guilt, The “not
Feeling that they make
Lack of no difference
enthusiasm Biding their time
Avoidance Negaholic Inconsistency
politics Failure to Walk
“This too will pass?” the Talk
Six Reasons People Become
Negaholic on the Job
1. Low self esteem
2. Old hurts or resentments from the past
3. Wrong match of person and job
4. Acting out negatively to get attention
5. Doing a job that is over their head
6. A chemical imbalance in their system
Ten Warning Signs of a Dysfunctional
1. Avoid / Deny reality of an unpleasant situation
2. Excessive need to control situations
3. Tendency towards secrecy
4. Discourages expression of emotions
5. Inability to address/deal with issues
6. Guarding taboo topics
7. Obsessive loyalty to the corporation
8. Inability to be consistent in mood
9. Rigid thinking
10. Exhibiting compulsive behavior
Why is Organizational Change Challenging?
Resistance to change (the unknown)
Perception that the status quo is fine
Cynicism about the project
Lack of resources
Culture or values change
Four Things Necessary to Cause Vision to
With your partner:
Decide who is A & B
B’s go first
A coaches B
Feedback on the
The Positive Approach to
Four keys to make a vision become
Actions to Change Any Behavior:
Become aware of what you are doing.
Acknowledge what you’re aware of.
Choose to change the behavior.
Make a plan which will work.
Commit to the plan.
Follow up and follow through.
Create external accountability.
10 Key Points to Take Charge of
1. Determine your "desired 6. Follow up, monitor,
outcome.” offer feedback.
2. Focus on the outcome, not 7. Present choices.
the current situation. 8. Exercise consequence
3. Communicate out- management.
comes. 9. Reward, recognize,
4. Make your expectations remunerate.
clear to all. 10. Celebrate, celebrate,
5. Articulate "winnable"
Who am I?
What are my values?
What is important to me?
What do I deeply care about?
What do I want my life to be about?
What changes am I willing to make
Seven Actions to Change Behaviors
• Become aware of what I am doing.
• Acknowledge what I am aware of.
• Choose to change the behavior.
• Make a plan which will work.
• Commit to the plan.
• Follow up and follow through.
• Create external accountability.
Sun Mon Tue Wed Thurs Fri Sat
Successful Change Management is a
function of effective relationships
All people value being respected
Clarifying expectations is essential
Being on the same page is key
Clear communication is an essential tool
“God grant me the Serenity to
Accept the things I cannot change…
The courage to change the things I
The wisdom to know the