OUTREACH OFFICER - QUALITY AND TRAINING
Area FAMILY INFORMATION SERVICE
ADULT SERVICES DEPARTMENT
Closing date 11-October-2007 (12 noon)
Remuneration Sc4/6 £16,137 - £22,293 per annum
Hours 37 hours per week
Status Fixed term contract unitl the 31 March 2008
Reference Please ensure you put the job reference number on
your Application form so we know which Job you have
If you would like some feedback on your application, please wait until four weeks after the closing
date and contact Jackie Bateson on 01204 338122.Bolton Metropolitan Borough Council
The 2004 National Agreement between the employers and Trades Unions across local
government requires all local Authorities to undertake and implement a fundamental pay and
grading review by 2007. This means that every job type within the organisation will be subject to
review. Please be aware that the grade advertised is, therefore, a provisional grade. We will be
able to confirm a final grade by 2007
Department Adult Services
Job Title Families Information Outreach Officer – Training and Quality
Grade Scale 4/6
Fixed Term to 31st March 2008 Full-time 37 hrs per week.
Applications from people wishing to job- share this post are welcome.
Primary Purpose of To promote information for children, young People and families and to
the Job train and support individuals and groups to deliver information to families
Responsible to Team Leader – Bolton Families Information Service (FIS)
Principal 1. The promotion, development, co-ordination and training in the
Responsibilities use of information on childcare, working with children and
services for children and families in Bolton.
2. To provide current information on childcare services and
issues and ensure quality standards are met in liaison with
other childcare organisations and agencies in the public,
private and voluntary sector.
3. To assist the Team Leader (FIS) to develop links and good
working relationships with statutory organisations, voluntary
groups and the private sector
4. To undertake other duties which contribute to the efficient
working of the Families Information Service.
1. To increase awareness of the information for children, young people and families through
one to one sessions talks and events targeted at parent and support organisations.
2. To improve the accessibility of information for children and families in Bolton and ensure
quality standards are maintained
3. To liaise with Children’s Centres , Extended Services and Early Start Officers to provide
information and training for children, young people, parents, carers and childcare workers.
4. To answer enquiries providing advice and guidance when appropriate on children’s
services issues in conjunction with the Team Librarians
5. To assist with information maintenance and revision, with particular responsibility for
information on services in areas of disadvantage.
6. To assist with staff development and training in relation to information on services for
children, young people and families and childcare recruitment.
7. To contribute to the monitoring and evaluation of the Service
8. To keep abreast of national trends and developments affecting Families Information
Services and services for children, young people and families, and acquire any necessary
knowledge and skills to implement new policies in this field.
9. Customer Care - To provide quality services that are what our customers want and need.
To give customers the opportunity to comment or complain if they need to. To work with
customers and do what needs to be done to meet their needs. To inform your manager
about what customers say in relation to the services delivered.
10. Develop oneself and others - To make every effort to access development opportunities
and ensure you spend time with your manager identifying your development needs
through your personal development plan. To be ready to share learning with others.
11. Valuing Diversity -To accept everyone has a right to their distinct identity. To treat
everyone with dignity and respect, and to ensure that what all our customers tell us is
valued by reporting it back into the organisation. To be responsible for promoting and
participating in the achievement of the departmental valuing diversity action plan.
Date Job Description prepared/updated Mary Keane
Job Description prepared by 18/06/07
Bolton Metropolitan Borough Council
Department ADULT SERVICES
Job Title FAMILIES INFORMATION OUTREACH OFFICER – TRAINING AND
STAGE ONE Disabled Candidates are guaranteed an interview if they meet the essential
MINIMUM ESSENTIAL REQUIREMENTS METHOD OF ASSESSMENT
1. Skills and Knowledge
1.1 Information skills and an awareness of services for Application/Interview
children and young people
1.2 Presentation and training skills, applying a range of Assessment at interview
activities to develop and train staff in a range of settings
including Extended Services and Children’s Centres.
1.3 Familiarity with ICT systems Application/interview
1.4 Ability to work well under pressure.
1.5 Ability to work in a team.
1.6 Ability to communicate effectively with individuals and
1.7 Ability to promote information for children, young people
1.8 Customer Care - Listen and respond to customer Application Form/Interview
need, seek out innovative ways of consulting service
users and engaging partners. Network with others to
develop services for the benefit of the service users.
1.9 Valuing Diversity - Listen, support and monitor the
diverse contributions made to service development
without prejudice. Challenge behaviours and processes
which do not positively advance the diversity agenda
whilst being prepared to accept feedback about own
behaviour. Recognise people’s strengths, aspirations
and abilities and help to develop their potential.
Understand how Valuing Diversity can improve our ability
to deliver better services and reduce disadvantage.
1.10 Developing Self and Others - Ability to question, &
request right training & development that links to the
post, to seek opportunities that add to skills & knowledge,
to respond positively to opportunities that arise & to
support others’ learning & share learning with others
2. Experience/Qualifications/Training etc
2.1 Must be willing to undertake appropriate training and
development in order to meet the requirements of the
2.2 NVQ Level 3 or above (or equivalent qualification) in a
relevant field e.g. community development, childcare or
3. Work Related Circumstances
3.1 Willingness to be flexible and able to change hours Application/Interview
when necessary. This post will involve evening and
3.2 This post is subject to standard/enhanced disclosure
from the Criminal Records Bureau.
STAGE TWO Will only be used in the event of a large number of applicants meeting the
minimum essential requirements
ADDITIONAL REQUIREMENTS METHOD OF ASSESSMENT
1. Skills and Knowledge
1.1 Ability to communicate in an additional language e.g. Application/Interview
Gujerati, Urdu, British Sign Language. (Could also
include other languages used by asylum seekers).
2. Experience/Qualifications/Training etc
2.1 Possession of, or in the process of attaining, European Application Form/Interview
Computer Driving Licence.
Note to Applicants: Please try to show in your application form, how best you meet these
Date Person Specification prepared/updated 18/06/07
Person Specification prepared by Mary Keane
BOLTON ADULT SERVICES DEPARTMENT
Thank you for your interest in applying for this post within Bolton Adult Services Department. The
post you are applying for involves working with young people or vulnerable adults. It is therefore
exempt from the Rehabilitation of Offenders Act and any offer of employment will be subject to an
As this post is exempt from the Rehabilitation of Offenders Act you must declare at application if
you have any convictions, including pending convictions, cautions, reprimands and warnings,
which would otherwise be regarded as ‘spent’ under this Act.
An Enhanced Disclosure is carried out by the Criminal Records Bureau and will check criminal
records for information on any convictions, cautions, reprimands and warnings held on the Police
National Computer and on local Police records.
The Disclosure will also include information from lists held by the Department of Health and the
Department for Education and Skills of those considered unsuitable for working with children or
Bolton Metro Ex-offenders Policy
The disclosure of a criminal record will not prevent you from appointment unless we consider the
conviction renders you unsuitable for appointment. In making this decision we will consider the
nature of the appointment, the nature of the offence, when the offence occurred and the frequency
of offending. Failure to disclose information on a criminal record may disqualify you from
appointment or result in immediate dismissal if this discrepancy comes to light.
All information on criminal records provided both by you and within the Enhanced Disclosure will
be used, stored and disposed of in confidence and in line with Bolton Metro’s ‘Criminal Records
Bureau Code of Practice for Registered Bodies’.
If your application is successful you will receive further information on how to apply for an
Enhanced Disclosure. If you would like to discuss, in confidence, what effect any conviction may
have on your application then please contact our Personnel Team on 01204 337220.