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Clinton County
Central Dispatch
POLICE
9-1-1
FIRE EMS
2008
Annual Report
TABLE OF CONTENTS
Mission Statement ......................................................................................1
A Message from the Director ................................................................... 2
Status of Major Projects ............................................................................ 3
Team Member Pictures ..............................................................................5
Organizational Chart ..................................................................................6
2008 Telecommunicator of the Year ..........................................................7
Employee Training .....................................................................................8
Telephone Call Activity .............................................................................9
Telephone Call Volume and Source........................................................ 10
Law Enforcement ................................................................................... 11
Law Enforcement Officer Initiated Activity .......................................... 12
Fire Departments..................................................................................... 13
Fire/Rescue Data Chart of Call Totals .................................................... 14
Ambulance Services................................................................................ 15
Township Activities ............................................................................... 16
City, Village, and Neighboring Counties ............................................... 17
Tours and Public Safety Training............................................................ 18
Freedom of Information Act Requests .................................................... 19
Kindergarten 9-1-1 Presentations ........................................................... 20
Public Relations Events........................................................................... 21
Radio Loans to Civic/Public Safety Agencies ........................................ 22
Revenue and Expenditure Summary ...................................................... 23
Administrative Policy Board................................................................... 24
Central Dispatch on the Web ................................................................. 25
MISSION STATEMENT
The mission of
Clinton County
9-1-1 Central Dispatch
is to contribute to the
safety and quality of life
in our community by linking
the citizens of our community,
our neighboring communities,
and our associated public safety
agencies with efficient, reliable,
responsive, and professional public
communication services.
1
A MESSAGE FROM THE DIRECTOR . . .
The data within this report supports the ever increasing demand
being placed upon our dedicated team of telecommunicators as
they continue to serve the citizens of, and those traveling
through, this great county. I continue to be impressed with the
team’s professionalism and accuracy in handling the increasing
degree of stress placed upon them.
You will notice that the total call volume activity level is down from previous years.
These reduced levels have not reduced the demand and resulting stress placed on the
team, as they provide the high level of professional service. Case in point, on page 10 is
the Telephone Call Volume and Source report. Please note that the majority of our
emergency calls are now received from devices other than traditional landline phones.
Cellular calls account for over 80 percent of these calls! Due to the way that technology
delivers cellular calls, it takes a telecommunicator at least three times longer to accurately
process the cellular call for service than a landline call. As more people “cut the cord,”
we are going to continue to see an increase in cellular call volumes.
During 2008, we continued with two of the same challenges we experienced in 2007,
technological enhancements and state legislative issues. Clinton County Central
Dispatch was very active in the development and the December 2008 passage of Public
Act 379 of 2008. As we strive to keep up with technology, and our ability to pay for that
technology, Public Act 379 is pivotal as our 9-1-1 operation is entirely funded from
Clinton County subscribers who pay the surcharge that we receive from all devices
capable of dialing 9-1-1.
Public Act 379 of 2008 has provided the surcharge parity that we sought permitting our
previously, rapidly declining landline surcharge to be reduced from $4.00 per line, to a
$2.00 assessment on all devices capable of dialing 9-1-1. Now, any device that can dial
the digits of 9-1-1 pays the same $2.00 assessment. A provision of the legislation is that
phone providers no longer have to remit the operational surcharge collected and paid to
counties on a monthly basis, but now they remit quarterly. This placed a cash flow
concern and delay in our ability to evaluate if the state’s “estimated” income for counties
from the all-device surcharge will actually be received. As accurate cash flow amounts
will not be known for a year, the Clinton County Board of Commissioners elected to
move slowly with large capital improvement projects scheduled for 2008. Our largest
improvement project continues to be the need to enhance our countywide, emergency
public safety 800 MHz trunked radio system. Page 3 explains this project in more detail.
Pages 20-22 highlight our commitment to return, as directly as we can, our support to the
community that provides us with our operational funds. We appreciate the cooperation
received from local schools to bring our 9-1-1education program directly to our children.
As scheduling permits, we look forward to bringing our educational booth to your local
community event. It is our chance to talk directly with you, provide adult and children
educational material, and thank you for your support.
2
STATUS OF MAJOR PROJECTS
Voice 800 MHz Radio – Ongoing
Our countywide, emergency public safety communication system was built in 1998, and it
continues to perform as designed. Unfortunately, what has occurred over the last ten years is
significant construction of large metal and heavy brick commercial buildings. Some of these
buildings also have radio-signal-reflective materials. Most of the radio-signal-blocking
construction is primarily in the southern tier of our townships, our most densely populated area.
These types of buildings restrict or stop radio signals, resulting in a serious public safety
concern. Police, fire, and EMS personnel inside the building cannot communicate with dispatch
and other responders outside the building. Preliminary work continues on the solution for
improved in-building coverage.
Stable funding for this large of a project continues to be a major concern. Legislative changes in
December 2008 have provided some degree of hope, but also just as much uncertainty on the
amount we will actually collect. Public Act 379 of 2008 goes a long ways in attempting to
provide surcharge-assessment parity between all devices that can access 9-1-1. The law changes
the monthly receipt of operational surcharge that is paid to counties to quarterly payments. It
will take a year (four quarterly payments being received) before we may know if it truly results
in adequate funding that we can rely on to pay for the improvements required of our public
safety communication system. The South End Enhancement project was designed during 2008,
and ballpark construction costs were obtained from two vendors. Although the project is called
the South End Enhancement project, two phases of this project include a tower in Maple Rapids
area to cover the low-lying Maple River basin area and another in the Ovid/Elsie area.
The Board of Commissioners approved the retention of a consultant to assist the Administrative
Policy Board of Central Dispatch in completing an unbiased evaluation to either improve our
current MA Com/Tyco radio system or switch to the Michigan Public Safety Communication
System (MPSCS). The MPSCS does not provide handheld, guaranteed coverage that meets our
needs. In order for our public safety personnel to have the handheld coverage required with the
MPSCS, we would have to build additional towers within Clinton County, and turn them over to
MPSCS.
The Technical Advisory Committee reviewed the consultant’s information and recommended to
the Administrative Policy Board to remain with MA Com/Tyco and enhance the current radio
system. The Administrative Policy Board reviewed the consultant’s presentation and came to the
same conclusion.
While we continue to monitor our sole source of funding (surcharge on all devices that can dial
9-1-1) to ensure it will be adequate to fund this project, we also continue to research new tower
site locations as engineered by MA Com/Tyco and work toward putting together a detailed cost
projection for this project.
I/P Telephones (Internet Protocol) – Ongoing
Clinton County Central Dispatch is taking a lead in the research of switching our 9-1-1 fixed-
phone line, antiquated telephone system to an I/P-based system. We must make this switch
before we can receive text messages or live pictures of the crime scene from victims or witnesses
of crimes.
3
STATUS OF MAJOR PROJECTS (Continued)
We also need this enhancement to permit us to work more closely with our neighboring 9-1-1
centers in the exchange of timely and accurate relay of calls for service.
Clinton County hosted several meetings with various vendors of I/P 9-1-1 technology that many
of our neighboring 9-1-1 operations attended. We are actively exploring a regional approach to
an I/P solution. Not only will a regional solution provide quick and accurate transfer of caller
data between 9-1-1 centers, but it will also permit cost savings to all involved.
Clinton, Eaton, and Ingham counties’ 9-1-1 directors are working toward a virtual back-up
dispatch center governed by an intergovernmental agreement, whereby, each dispatch center will
be able to use each other’s centers as physical back-up sites for emergencies. I/P telephony is
required if the dispatch centers are going to work together and save the construction and
operational costs of a fixed back-up site.
800 MHZ Rebanding – Sprint/Nextel – Ongoing
Sprint/Nextel cellular phones use 800 MHz frequencies that have been intermixed with those
used by public safety. Across the United States, several dangerous instances of the Sprint/Nextel
use interfering with radio signals of public safety responders during emergencies have occurred.
The Federal Communication Commission (FCC) ordered Sprint/Nextel to pay for the
reprogramming or “rebanding” of all 800 MHz public safety radios to frequency ranges
separated from the cellular industry. The process has now arrived for Clinton County’s 600-plus
radios to be rebanded.
The process is very complicated; at the same time our public safety radios are being
reprogrammed, we have to keep our communications going. To that end, the Board of
Commissioners approved the hiring of a consulting firm to assist, not only in the actual
rebanding, but also in the huge amount of federal paperwork required to ensure the cost of the
rebanding is paid by Sprint/Nextel and not our local public safety agencies.
The expected completion of the Sprint/Nextel rebanding project is scheduled for the end of
summer in 2009.
REVERSE 9-1-1® - Completed
The year 2008 finally brought our emergency public notification system to conclusion with the
installation and training of our team members on REVERSE 9-1-1®. REVERSE 9-1-1® will
permit targeted segments of our county to be directly notified either by their landline or cellular
phones of emergencies, i.e. chemical spill, water main break, or the need for citizens to assist us
by watching for missing children or Alzheimer patients that may have walked away from home.
REVERSE 9-1-1® combines 9-1-1 calling data and GIS mapping technology to a geographical
target and notifies affected individuals.
The Administrative Policy Board approved operational policies for the use of REVERSE 9-1-1®
by other public safety agencies within Clinton County so that they too may use the internet-based
tool to assist the citizens we serve.
4
TEAM MEMBERS
Director Operations Manager Secretary
James Fyvie Ellen Guinn Diane Kirkpatrick
May 1996 September 1992 May 2004
Supervisor Supervisor Telecommunicator
Angelia Beals Ross Lauback Jean Kemp
October 2001 September 2004 July 1991
Telecommunicator Telecommunicator Telecommunicator
Linda Epkey Linda Morrison Barbara Spagnuolo
February 1992 July 1997 August 1999
Telecommunicator Telecommunicator Telecommunicator
Jared Spears Suzzette Bunge Andrea Melzer
January 2000 August 2000 February 2003
Telecommunicator Telecommunicator Telecommunicator
Mary Birchmeier Cynthia Goldman Scott Walton
December 2003 May 2005 January 2006
5
CLINTON COUNTY 9-1-1 CENTRAL DISPATCH
ORGANIZATIONAL CHART
Board of Commissioners
Secretary Director
Diane Kirkpatrick James Fyvie Administrative Policy Board
Operations Manager Technical Advisory Committee
Ellen Guinn
Supervisor Supervisor
Angelia Beals Ross Lauback
9-1-1
Telecommunicators
Jean Kemp Linda Epkey Linda Morrison
Barbara Spagnuolo Jared Spears Suzzette Bunge
Andrea Melzer Mary Birchmeier Cynthia Goldman
Scott Walton
6
2008 TELECOMMUNICATOR OF THE YEAR
Each year Clinton County Central Dispatch team members vote for the team member that they
feel has gone above and beyond the normal requirements of the job in completing the
responsibilities of a Telecommunicator. The recipient receives an individual plaque and his/her
name added to the department plaque.
Team members are to consider the following factors when making their selection:
1. The individual that provides assistance to the citizens that call us, the public service
agencies that we serve, and to his/her fellow team members.
2. The individual who demonstrates a superior performance or actions in carrying out
his/her responsibilities.
3. The individual who, because of his/her diligence and perseverance, has performed tasks
under unusual circumstances and goes beyond that which is normally expected of most
telecommunicators.
4. The individual who has demonstrated exemplary conduct, initiative, and dedication to
duty.
In summary, the ballot is cast for the Telecommunicator that has an overall attitude, work record,
and image during the entire year. The Director is not eligible and may only vote to break a tie.
This year’s honor for Telecommunicator of the Year belongs to Linda Epkey. Linda was also
chosen as Telecommunicator of the Year in 1997.
7
EMPLOYEE TRAINING COMPLETED
January: All Central Dispatch team members completed employee training at the courthouse.
February: Supervisor Beals, telecommunicators Spagnuolo, Bunge, and Walton completed MACNLOW
Associates’ Dispatching Officer Down Calls course in Lansing.
Supervisor Lauback and telecommunicators Kemp, Epkey, Spagnuolo, Bunge, Melzer,
Goldman, and Walton completed MACNLOW Dispatching Suicide Calls course in Lansing.
Telecommunicator Walton completed MACNLOW Handling Domestic Violence Calls
dispatcher course in Lansing.
March: Secretary Kirkpatrick completed Management Skills for Secretaries, Administrative
Assistants, and Support Staff at the Waterford Estates’ Lodge in Lansing.
Telecommunicators Birchmeier and Goldman completed MACNLOW Advanced Dispatch
course in Lapeer.
Telecommunicator Morrison attended Weather Spotting class.
April: Director Fyvie attended MCDA (Michigan Communication Directors’ Association) Legal
Update training in Bay City.
May: Secretary Kirkpatrick attended and completed the Fred Pryor Mistake-Free Grammar and
Proofreading seminar at the Quality Inn-University in East Lansing.
Director Fyvie and Operations Manager Guinn attended the NENA (National Emergency
Number Association) Conference at the Sheraton Hotel in West Lansing.
Operations Manager Guinn, Supervisor Beals, Supervisor Lauback, telecommunicators Kemp,
Epkey, Morrison, Spagnuolo, Bunge, Birchmeier, and Goldman completed PSTC (Public
Safety Training Consultants) Being the Best dispatcher training in Okemos.
All Central Dispatch team members completed employee training at the courthouse.
June: Director Fyvie attended the NENA National 9-1-1 Conference in Tampa, Florida.
July: Director Fyvie attended MCDA (Michigan Communication Directors’ Association) Summer
Training Conference in Marquette.
August: Supervisor Lauback and Telecommunicator Kemp attended APCO (Association of Public-
Safety Communications Officials) Conference in Kansas City, Missouri.
Telecommunicator Spagnuolo attended DeWitt Area Fire training.
October: Director Fyvie attended the MCDA training session Strategic Planning and Training Fund
Success in Traverse City.
All Central Dispatch team members completed employee training at the courthouse.
Director Fyvie, Operations Manager Guinn, Supervisor Beals, and Supervisor Lauback
attended REVERSE 9-1-1® training at the courthouse.
November: Telecommunicator Spears attended three-day Spanish for 9-1-1 course in Pentwater.
® ®
Secretary Kirkpatrick attended Adobe Acrobat training in East Lansing.
8
TELEPHONE CALL ACTIVITY
Telephones continue to be the primary location’s phone, permitting CAD
means from which we receive requests for (computer-aided dispatch) data to enter the
service. The type of technology used cross streets as well as indicating which
through the telephone has become the police, fire, or EMS agency should be sent
major factor in our ability to receive, to that fixed location. Wireless calls may
process, and dispatch quickly and indicate the cellular tower location
efficiently. We currently receive 9-1-1 receiving the call, which direction (face)
calls from both conventional telephones of the antenna received the signal and
(landline) and cellular (wireless). Our sometimes, the cellular phone owner’s
telecommunicators must also be aware that name and cellular telephone number. All
they may receive 9-1-1 calls from satellite other necessary information to determine
telephones or Voice over Internet Protocol the caller location needed to properly
(VoIP) that could originate from anywhere dispatch public safety to an incident must
in the world, PCS (personal be verbally obtained from the cellular
communication systems - palm pilots) as caller and typed into CAD by the
well as laptop computers that are telecommunicator.
connected to cellular signals from
traditional wireless or satellite. Cellular (wireless) calls are also subject to
“signal bounce.” If the tower closest to
Landline telephones are the most location the caller is busy, the call will be bounced
accurate and reliable device to dial 9-1-1. to the next tower, and so on, until the
As more and more people disconnect their signal finds an available tower and is
landline phones for other devices, we are transferred to a landline for delivery to the
receiving an increasing number of dispatch center. We continue to receive
emergency calls from citizens that we cellular calls originating from individuals
cannot hear well enough to determine what located outside of Michigan and routinely
type of emergency they are having and at from Detroit, Grand Rapids, Lansing,
times, are unable to determine their Flint, and other locations within Michigan.
location to adequately respond to their call Out-going calls are calls made by
for help. This situation is very frustrating telecommunicators when they handle the
and dangerous. Our dispatch center is citizen’s request, calling for wreckers,
capable of receiving Federal utility companies, courts, etc. Many times
Communication Commissions (FCC) out-going calls take longer for a
Phase II cellular location technology from telecommunicator to handle than in-
all of our known cellular phone providers, coming calls due to busy signals and the
providing the subscriber has a phone need to call back, explaining the situation,
capable of sending longitude and latitude, giving directions, etc.
and they are able to obtain a strong signal.
Phase II capable cellular phones can The Telephone Call Volume and Source
provide the cellular caller’s location within chart on the next page compares 9-1-1
125 meters. cellular to 9-1-1 landline and indicates the
percentage of the total 9-1-1 calls that are
A non-landline 9-1-1 call takes an average received from cellular phones. Cellular
of three times longer to process than does call volumes are directly related to bad
a landline 9-1-1 call. This is due to the weather and the resulting accidents. It is
fact that a landline 9-1-1 call sends the not unusual for Central Dispatch to receive
data of the name and address of the calling 10-30 cellular calls for a single incident.
9
TELEPHONE CALL VOLUME AND SOURCE
IN is the number of telephone calls received from all types of sources: landline, cellular, VoIP,
etc. OUT is the number of outgoing telephone calls made by telecommunicators on behalf of
citizen requests, calls for a wrecker response, etc.
MONTH 2006 2007 2008 SOURCE OF 2008
INCOMING CALLS
IN OUT IN OUT IN OUT
January 7264 3333 7066 3013 6532 2770 9-1-1TRUNKS..............................22636
February 6386 2686 6581 3215 6821 3063 CELLULAR...................................18181
March 6298 2920 7247 3245 6209 2509 VOIP.................................................221
April 6848 2986 7032 3015 6599 2702 GENERAL....................................44421
May 7830 3317 7858 3008 7392 2647 TOTAL......................................... 85459
June 7436 2921 7856 3378 8142 3130
July 8114 3336 7683 3334 8282 3162
August 7801 3217 7882 3297 7016 2731 2008 CELLULAR CALLS
ACCOUNT FOR 80%
September 7417 3199 7324 2816 6768 2698 OF ALL OUR EMERGENCY
INCOMING CALLS
October 7791 3479 7522 2894 7263 2998
November 7212 3192 6876 2592 7169 3098
December 7193 2970 6933 2880 7266 3282 Cellular 91-1 calls require
three times more time
Subtotal 87590 37556 87860 36687 85459 34790 to process than a
landline 9-1-1 call.
TOTAL CALLS 125146 124547 120249 Cellular call volume is
very much affected by
Average Per Day 240 103 241 101 234 95 weather conditions.
One accident on the
Average Per Hour 10.0 4.3 10.0 4.2 9.7 4.0 expressway results in
multiple calls reporting
TOTAL AVERAGE the same incident.
PER HOUR 14.3 14.2 13.7
2008 AVERAGE HOURLY CALL VOLUME
Midnight - 3:00 AM - 6:00 AM - 9:00 AM - Noon - 3:00 PM - 6:00 PM - 9:00 PM -
2:59 AM 5:59 AM 8:59 AM 11:59 AM 2:59 PM 5:59 PM 8:59 PM 11:59 PM
6.8 5.1 12.8 18.8 18.3 20.4 16.2 11.4
10
LAW ENFORCEMENT
Law enforcement totals indicate the calls received by Central Dispatch and handled by
the respective law enforcement agency. The law enforcement agency’s annual report
may be different from the totals listed here due to reporting procedures by that
agency. Central Dispatch totals reflect calls a telecommunicator handled by telephone
that did not require a police response.
Examples of types of telecommunicator handled calls: car/deer not requiring a police
report, property damage when only a complaint number is sought for insurance,
delivery of messages, vehicle in the ditch when no police report is required, etc.
3-Year
AGENCY 2006 2007 2008
Totals
9-1-1 CENTRAL DISPATCH 12992 14075 14946 42013
BATH TOWNSHIP POLICE 4535 4781 4418 13734
CAPITAL REGION AIRPORT 61 91 75 227
DEWITT CITY POLICE 1312 1308 1275 3895
DEWITT TOWNSHIP POLICE 7613 7743 7646 23002
ELSIE POLICE 349 279 337 965
MAPLE RAPIDS POLICE 202 210 205 617
MICHIGAN STATE POLICE 1127 1023 950 3100
OVID POLICE 653 672 805 2130
SHERIFF’S OFFICE 12261 12717 13130 38108
ST. JOHNS POLICE 7969 8371 9607 25947
TOTALS 49074 51270 55402 153738
2008 LAW ENFORCEMENT CALLS RECEIVED
9-1-1 CENTRAL DISPATCH 14946
SHERIFF’S OFFICE 13130
ST. JOHNS POLICE 9607
DEWITT TOWNSHIP POLICE 7646
BATH TOWNSHIP POLICE 4418
DEWITT CITY POLICE 1275
MICHIGAN STATE POLICE 950
OVID POLICE 805
ELSIE POLICE 337
MAPLE RAPIDS POLICE 205
CAPITAL REGION AIRPORT 75
0 2000 4000 6000 8000 10000 12000 14000 16000
NUMBER OF CALLS
11
LAW ENFORCEMENT
(OFFICER INITIATED ACTIVITY)
The totals below indicate patrol activities the law enforcement officer initiated. When
an officer makes an arrest, a traffic stop, or comes across other reportable incidents,
the officer will request a complaint number from Central Dispatch to track the
incident.
3-Year
AGENCY 2006 2007 2008 Totals
BATH TOWNSHIP POLICE 6737 7828 7686 22251
CAPITAL REGION AIRPORT 79 36 27 142
DEWITT CITY POLICE 1230 851 673 2754
DEWITT TOWNSHIP POLICE 4520 4594 4209 13323
ELSIE POLICE 627 583 564 1774
MAPLE RAPIDS POLICE 675 391 306 1372
MICHIGAN STATE POLICE 2290 2416 1860 6566
OVID POLICE 1191 1073 626 2890
SHERIFF’S OFFICE 17940 19005 20026 56971
ST. JOHNS POLICE 5035 7743 8400 21178
TOTALS 40324 44520 46385 131229
2008 OFFICER INITIATED CALLS
CAPITAL REGION AIRPORT 27
MAPLE RAPIDS POLICE 306
ELSIE POLICE 564
OVID POLICE 626
673
Agency
DEWITT CITY POLICE
MICHIGAN STATE POLICE 1860
DEWITT TOWNSHIP POLICE 4209
BATH TOWNSHIP POLICE 7686
ST. JOHNS POLICE 8400
SHERIFF’S OFFICE 20026
0 2500 5000 7500 10000 12500 15000 17500 20000 22500
Num ber of Calls
12
FIRE/RESCUE DEPARTMENTS
The fire department totals indicate calls received by Central Dispatch from
individuals, EMS, and police agencies requesting a fire department and/or Medical
First Responder (MFR-fire rescue) to be dispatched. MFR and actual fire requests are
separated for a more accurate reflection of departmental activities. Respective fire
departments’ reports for total calls may be different from those listed due to reporting
procedures by the departments.
3-YEAR
AGENCY 2006 2007 2008
TOTALS
FIRE RESCUE FIRE RESCUE FIRE RESCUE FIRE RESCUE
BATH TOWNSHIP
FIRE/RESCUE
139 384 150 441 131 420 420 1245
CLINTON AREA
FIRE/RESCUE
133 207 111 250 135 231 379 688
DALLAS-FOWLER
FIRE/RESCUE
20 52 15 44 21 47 56 143
DEWITT AREA
FIRE/RESCUE
59 236 53 281 88 256 200 773
DEWITT TOWNSHIP
FIRE/RESCUE
178 835 171 883 159 1006 508 2724
ELSIE FIRE 50 0 56 0 61 0 167 0
GRAND LEDGE
FIRE/RESCUE
1 0 1 0 2 0 4 0
HUBBARDSTON
FIRE/RESCUE
4 5 0 3 7 4 11 12
LAINGSBURG FIRE 3 0 3 0 1 0 7 0
LOOKING GLASS
FIRE/RESCUE
149 369 187 397 164 367 500 1133
MAPLE RAPIDS
FIRE/RESCUE
33 0 39 0 55 31 127 31
OVID-MIDDLEBURY
FIRE
119 0 96 0 125 0 340 0
PEWAMO
FIRE/RESCUE
6 6 1 3 3 7 10 16
PORTLAND FIRE 0 0 0 0 1 0 1 0
ST. JOHNS FIRE 76 0 61 0 68 0 205 0
WESTPHALIA
FIRE/RESCUE
12 66 20 69 19 55 51 190
SUBTOTALS 982 2160 964 2371 1040 2424 2986 6955
TOTALS 3142 3335 3464 9941
13
B AT
HT Number of Calls
OW
N SH
0
200
400
600
800
1000
1200
C LI IP F
N TO I RE
NA / RE
DA RE A S CU
LLA
S -FO FIR E 131 420
E /R
WL E SC
DEW ER UE
I TT
FI R
E /R 135 231
DEW ARE ES C
I TT AF UE
21
TOW IRE 47
N SH /RE
SC U
IP F E 256
I RE
/RE 88
GR S CU
AND E 159 1006
E LS
LED IE F
HU GE IRE
61
0
BB A FIR
RD E /R
ST O E SC
NF UE
2
0
IRE
/RE
Agency
LOO LAI SC U
NG E
4
7
K IN S BU
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MA S FI E
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PL E RE/
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ID S CU
OV FIR E 164 367
I D- M E /R
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55 31
LE B
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AM Y FI
OF RE
0
I RE
/ RE 125
S CU
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3
7
TL A
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FIR
WE ST . E
Fire Calls
1
0
S TP J OH
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FIRE/RESCUE 2008 CALL TOTALS
L IA FIR
Rescue Calls
E
0
FI R 68
E /R
ES C
UE
19
55
14
AMBULANCE SERVICES
The totals for ambulance service reflect calls received by Central Dispatch from
individuals as well as from police or fire requesting an ambulance to be dispatched.
Respective ambulance service reports for total calls may be different from those listed
here due to reporting procedures by the respective agency.
3-YEAR
AGENCY 2006 2007 2008
TOTALS
CLINTON AREA 2073 2115 2120 6308
ELSIE 229 223 269 721
GRAND LEDGE 0 129 120 249
LAINGSBURG 1 0 3 4
LANSING MERCY 1843 2035 2102 5980
OVID 401 456 478 1335
PORTLAND 137 89 65 291
TOTALS 4684 5047 7165 16896
2008 AMBULANCE CALLS
PORTLAND
OVID 1%
CLINTON AREA
9%
42%
LANSING MERCY
41%
ELSIE
5%
LAINGSBURG
0% GRAND LEDGE
2%
15
TOWNSHIP ACTIVITIES
The totals for police, fire, EMS, and rescue (MFR) indicate all public safety activity within the township including
activity handled by Central Dispatch and law enforcement initiated traffic stops. Townships with their own law
enforcement may also have traffic stops and complaints handled by Sheriff’s deputies and Michigan State Police
troopers. The inclusion of traffic stops in this report is to better reflect total law enforcement activity and not just
formal complaints.
TOWNSHIP POLICE FIRE RESCUE (MFR) EMS TOTALS DAILY
‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08
BATH 11405 11986 11635 134 151 133 372 435 405 403 481 443 12314 13053 12616 33.73 35.76 34.57
BENGAL 739 658 621 10 9 7 8 10 6 26 28 24 783 705 658 2.14 1.93 1.80
BINGHAM 4190 4227 4849 36 49 69 69 88 88 108 139 130 4403 4503 5136 12.06 12.34 14.07
DALLAS 578 533 474 8 5 5 16 11 14 22 15 22 624 564 515 1.70 1.54 1.41
DEWITT 14467 14544 14343 189 170 165 842 874 1007 881 924 1050 16379 16512 16565 44.87 45.20 45.38
DUPLAIN 809 645 787 15 18 20 0 1 1 64 63 76 888 727 884 2.43 1.99 2.42
EAGLE 3646 4084 4789 23 40 35 121 138 114 123 149 129 3916 4411 5067 10.72 12.08 13.88
ESSEX 494 522 463 18 10 25 2 2 21 31 41 42 545 575 551 1.49 1.57 1.51
GREENBUSH 3694 3493 3821 43 26 29 50 52 64 100 90 93 3888 3661 4007 10.65 10.03 10.98
LEBANON 270 282 220 11 5 10 9 4 9 13 8 13 313 299 252 0.80 0.81 0.69
OLIVE 3217 3265 3585 27 25 29 80 88 67 118 134 104 3442 3512 3785 9.63 9.62 10.37
OVID 1527 1356 1189 27 30 32 3 0 0 96 77 76 1653 1463 1297 4.52 4.00 3.55
RILEY 696 621 652 8 7 12 23 34 33 41 56 53 768 718 750 2.10 1.96 2.06
VICTOR 1337 1421 1260 32 28 26 65 100 78 95 142 105 1529 1691 1469 4.18 4.63 4.03
WATERTOWN 5470 5828 5760 81 65 73 199 205 208 217 231 230 5967 6329 6271 16.34 17.30 17.18
WESTPHALIA 471 524 449 7 10 6 38 42 27 45 52 41 577 628 523 1.58 1.72 1.43
TOTALS 53010 53989 54897 669 648 676 1897 2084 2142 2383 2630 2631 57989 59351 60346
PER DAY 145.23 147.91 150.40 1.83 1.77 1.85 5.19 5.71 5.87 6.53 7.20 7.21 158.87 162.61 165.33
PER HOUR 6.05 6.16 6.27 0.07 0.07 0.08 0.21 0.23 0.25 0.27 0.30 0.30 6.61 6.78 6.89
CITY, VILLAGE, AND NEIGHBORING COUNTIES
The totals for police, fire, EMS, and rescue (MFR) indicate all public safety activity within the municipality including activity
handled by Central Dispatch and law enforcement initiated traffic stops. Municipalities with their own law enforcement
may also have traffic stops and complaints handled by Sheriff’s deputies and Michigan State Police troopers. The inclusion
of traffic stops in this report is to better reflect total law enforcement activity and not just formal complaints.
Central Dispatch totals reflect all calls received and handled by Central Dispatch within the county, for neighboring
counties, and other agencies within the United States. An example: notification from a police agency outside the area
requesting message delivery, relaying of calls, and assists in warrant confirmations.
NOTE: Capital Region Airport Authority (CRAA) has its own dispatch center. TOTALS reflect requests from CRAA or
9-1-1 calls received from outside the airport terminal and dispatched to CRAA.
CITY/VILLAGE/
POLICE FIRE RESCUE (MFR) EMS TOTALS DAILY
AGENCY
‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08 ‘06 ‘07 ‘08
9-1-1 4083 4005 4153 8 7 6 2 1 1 43 31 32 4404 4044 4192 12.06 11.07 11.49
CRAA (AIRPORT) 249 258 226 5 7 2 3 3 5 11 6 9 268 274 242 0.73 0.75 0.66
DEWITT 2408 2121 1957 28 24 41 132 161 162 144 170 171 2712 2476 2331 7.43 6.78 6.39
EAGLE 143 223 111 2 4 2 6 7 7 5 11 7 156 245 127 0.42 0.67 0.35
ELSIE 838 710 732 7 6 10 1 0 0 68 71 73 914 787 815 2.50 2.15 2.23
FOWLER 557 492 447 5 4 3 29 27 26 47 38 40 638 561 516 1.74 1.53 1.41
MAPLE RAPIDS 911 570 494 7 14 9 1 1 12 25 26 20 944 611 535 2.58 1.67 1.47
OVID 1639 1470 1336 48 24 45 2 2 0 225 238 295 1914 1734 1676 5.24 4.75 4.59
ST. JOHNS 13720 15859 17596 73 68 75 7 7 7 1334 1415 1426 15134 17349 19104 41.46 47.53 52.34
WESTPHALIA 261 283 297 1 1 3 19 24 23 25 30 28 306 338 351 0.83 0.92 0.96
TOTALS 24809 25991 27349 184 159 196 202 233 243 1927 2036 2101 27390 28419 29889
PER DAY 67.97 71.21 74.93 0.50 0.43 0.54 0.55 0.63 0.67 5.27 5.50 5.76 75.04 77.86 81.89
PER HOUR 2.83 2.96 3.12 0.02 0.01 0.02 0.02 0.02 0.03 0.21 0.23 0.24 3.13 3.25 3.41
TOURS AND PUBLIC SAFETY TRAINING
February: Several groups of home-schooled students participated in tours of
Central Dispatch
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
Operations Manager Guinn conducted a tour and demonstration for
firefighters
April: Clinton Area Ambulance personnel participated in sit-ins at Central
Dispatch
May: Fifth grade students from Oakview South Elementary in St. Johns
participated in tours of Central Dispatch
June: Central Dispatch participated in Capital Region Airport Authority’s
disaster drill
Clinton Area Ambulance personnel participated in sit-ins at Central
Dispatch
July: Supervisor Beals conducted radio training for the Elsie Dairy Festival
September: RESA health students participated in two-hour sit-ins at Central
Dispatch on September 22 and September 29
October: RESA health student participated in a two-hour sit-in at Central
Dispatch on October 13
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
Supervisor Beals attended Victims’ Support Team meeting to answer
questions about pagers
November: RESA health students participated in two-hour sit-ins at Central
Dispatch on November 5 and November 12
Paramedic students from Lansing-Mason Ambulance participated in
sit-ins at Central Dispatch
December: Lansing-Mason Ambulance paramedic students’ sit-ins at Central
Dispatch
18
PUBLIC AND GOVERNMENT FREEDOM OF
INFORMATION ACT REQUESTS
Public Act 442 of 1976
Public Act 442 of 1976, the Michigan Freedom of Information Act, provides for public
access to certain public records of public bodies and permits certain fees.
The following table shows the number of requests that Clinton County 9-1-1 Central
Dispatch received from citizens and governmental agencies along with the
approximate processing time involved in completing Freedom of Information Act
(FOIA) requests. The requests may be a written, computer-aided dispatch (CAD)
report, and/or an audio reproduction of the actual call.
You can obtain a Freedom of Information Act request form on Clinton County
Central Dispatch’s website. The website link is:
http://www.clinton-county.org/911/central_disp_forms.htm
Citizen Government Request Processing
Year
Requests Requests Totals Time
2006 121 80 201 78 Hours
2007 126 60 186 95 Hours
2008 112 61 173 75 Hours
2006 - 2008 FOIA Requests
250
200
80 60
Number of 150 61
Requests 100 Government Requests
121 126 112 Citizen Requests
50
0
2006 2007 2008
Year
19
KINDERGARTEN 9-1-1 PRESENTATIONS
Central Dispatch offers 9-1-1 presentations to Clinton County kindergarten classes as a
public service to the citizens of Clinton County. These presentations are geared towards
children that are four to seven years old. The 9-1-1 presentation consists of an oral
presentation with colorful pictures, a short 18-minute video called The Great 9-1-1
Adventure, students individually practicing on a special 9-1-1 telephone, and viewing an
ambulance at the teacher’s request.
Each year, hundreds of students learn how and when to dial 9-1-1. Each student is given
a 9-1-1 coloring/activity book and practice cell phone to take home. Schools are sent a
reminder each year of this public service.
PRACTICE COLORING
# OF TOTAL
SCHOOL DATE PHONES BOOKS
STUDENTS COST
$1.71 EACH $0.44 EACH
BATH - - - - -
DEWITT FUERSTENAU - - - - -
EAST ESSEX - - - - -
EAST OLIVE - - - - -
E E KNIGHT (ELSIE) 06/02/08 70 119.70 30.80 150.50
GATEWAY NORTH 05/21/08 42 71.82 18.48 90.30
LEONARD (OVID) 10/29/08 105 179.55 46.20 225.75
OAKVIEW SOUTH 05/21/08 42 71.82 18.48 90.30
PEWAMO 05/08/08 76 129.96 31.92 161.88
RESA (Imagination Station) 04/24/08 72 123.12 30.24 153.36
RILEY 04/23/08 44 75.24 18.48 93.72
ST. JOSEPH CATHOLIC 04/30/08 39 66.69 16.38 83.07
ST. PETER LUTHERAN 05/05/08 35 59.85 14.70 74.55
WACOUSTA 05/16/08 53 90.63 22.26 112.89
WALDRON (FOWLER) 04/25/08 81 138.51 34.02 172.53
WESTPHALIA - - - - -
TOTAL 659 $1126.89 $281.96 $1408.85
20
2008 PUBLIC RELATIONS EVENTS
March: Public relations booth at the Clinton County Special Olympics
April: Public relations booth at the courthouse for Crime Victims’ week
May: Public relations booth at the Clinton County Chamber of Commerce
Expo/Touch-a-Truck event
July: Public relations booth at the Elsie Dairy Festival
Public relations booth at the DeWitt Granger Meadows’ event
August: Public relations booth at Bath Days
Public relations booth at the St. Johns Mint Festival
Public relations booth at the DeWitt Ox Roast
September: Public relations booth at the Clinton Commons Senior Day
Public relations booth at the Ovid Carriage Days
October: Public relations booth at the Looking Glass Regional Fire open house
Public relations booth at Waldron Elementary (Fowler) Fire
Prevention Week event for kindergarten and third grade students
SUPERVISOR ROSS LAUBACK WORKED CENTRAL DISPATCH’S PROMOTIONAL BOOTH
AT THE CLINTON COUNTY CHAMBER OF COMMERCE EXPO & TOUCH-A-TRUCK EVENT
21
RADIO LOANS TO CIVIC GROUPS
AND PUBLIC SAFETY AGENCIES
Central Dispatch maintains a cache of handheld radios that are primarily used by our
public safety personnel. If a public-safety-owned radio needs to be taken out of
service due to a required repair, we will loan one of the cache radios out to the agency
until the agency’s radio is returned to service.
As availability of inventory permits, we will short-term loan the radios to not-for
profit organizations for specific events. We have a separate talk group (frequency) for
these groups to use that does not interfere with public safety operations, but it
permits the organization to have the ability to directly contact Central Dispatch in the
event an on-scene emergency occurs.
The in-kind contribution amount is an estimate of the cost that users would have to
pay, if they leased radios from a private provider.
Civic Group In-Kind
or Contribution
($20 per radio
Public Safety Agency per day)
Civic Group Events
4-H/MSU Extension events $7,800.00
Chamber of Commerce events $80.00
DeWitt Ox Roast $840.00
Elsie Dairy Festival $1440.00
Granger Meadows' event $1020.00
Maple Rapids Lamplighter Festival $700.00
Ovid Carriage Days $320.00
Relay for Life $480.00
Special Olympics $340.00
St. Johns Mint Festival $10,800.00
Public Safety Agencies
Fire/EMS- Special events/training/etc. $1,200.00
Law Enforcement - Special events $5420.00
Radios loaned to agencies while their radios are being repaired $5180.00
Road Commission (winter crew) $6,000.00
Road Commission (other) $740.00
ESTIMATED TOTAL $42,360.00
22
REVENUE AND EXPENDITURE SUMMARY
2006 2007 2008
REVENUE ACTUAL ACTUAL ACTUAL
TELEPHONE SURCHARGE LAND LINE 1,504,393.32 1,502,921.84 1,601,873.11
TELEPHONE SURCHARGE CELLULAR 152,007.00 158,071.00 169,644.00
TELEPHONE SURCHARGE TRAINING 9,514.00 10,363.00 10,552.00
DELINQUENT TAX 24.87 0.00 0.00
TAX INTEREST 30.22 0.00 0.00
INTEREST/ADJUST TO MARKET 45,324.86 39,230.77 33698.44
SALE OF COUNTY EQUIPMENT 0.00 150.00 0.00
RADIO TOWER RENT 16,930.44 24,547.50 32,130.00
REIMBURSEMENT - MISC. 14,730.81 14,296.81 14,894.06
COPS IT REIMBURSEMENT 617,170.99 84,599.25 2,244.75
INSURANCE REIMBURSEMENT 2,918.50 2,181.00 0.00
LEASE PROCEEDS 212,877.92 0.00 0.00
TOTAL REVENUE 2,575,922.93 1,836,361.17 1,865,036.36
EXPENSES
SALARIES – PER DIEMS 0.00 0.00 360.00
SALARIES & WAGES PERMANENT 531,908.35 557,811.44 578,017.90
SALARIES & WAGES OVERTIME 25,692.07 27,304.97 28,401.74
WAGES TEMPORARY 5,841.84 4,548.75 4,718.22
FICA COUNTY SHARE 42,681.23 44,744.92 46,203.03
HEALTH INSURANCE 158,538.70 160,266.48 174,437.50
HEALTH INSURANCE BUY OUT 0.00 332.13 0.00
HEALTH INSURANCE RETIREE 16,012.02 30,528.16 36,738.18
RETIREMENT 63,698.98 64,262.01 59,997.55
WORKERS COMPENSATION 1,857.25 1,884.17 1,884.39
UNEMPLOYMENT COMPENSATION 2,323.14 2,433.34 2,520.90
LIFE INSURANCE 912.04 910.58 917.76
HOLIDAY PAY 16,527.25 17,708.64 18,210.60
LONGEVITY 800.00 800.00 800.00
OFFICE SUPPLIES 2,548.30 3,550.75 2,683.40
PRINTING & BINDING 156.89 173.04 590.15
POSTAGE 508.22 399.63 800.21
COMPUTER SUPPLIES 3,404.02 2,705.06 2,114.43
UNIFORMS & ACCESSORIES 1,699.67 2,136.01 1,508.38
CONSULTANTS (TAFT TOWER PROJECT) 51,298.00 0.00 2,600.00
SERVICE AGREEMENTS 83,097.60 79,454.00 74,389.32
MEMBERSHIPS & SUBSCRIPTIONS 720.95 482.00 601.50
INSURANCE & BONDS 5,800.00 0.00 0.00
LEGAL 1,173.53 918.66 1,252.32
TELEPHONE 15,113.19 17,513.38 17,155.16
TRAVEL 2,548.92 2,663.16 3,230.93
CONFERENCE & TRAVEL 4,347.64 4,366.00 5,523.21
INDIRECT COSTS 151,396.00 153,820.00 186,668.00
TAX ADJUSTMENT REFUNDS 103.97 0.00 0.00
ADVERTISING 4,707.07 4,923.39 4,898.95
UTILITIES 5,123.45 5,686.06 4,732.03
EQUIPMENT REPAIR & MAINTENANCE 11,889.70 8,506.98 6,062.27
REPAIRS/MAINTENANCE - 911 1,745.15 1,116.07 2,464.00
EMPLOYEE TRAINING 1,806.59 1,326.33 1,421.68
EMPLOYEE TRAINING-CELLULAR 8,363.88 5,951.32 7,571.53
NEW EQUIPMENT 28,206.73 63,280.90 44,173.71
MACH & EQUIP/COPS IT 822,894.65 112,799.00 0.00
MACH & EQUIP/9-1-1TAFT 248,018.00 54,303.00 2,993.00
MACH & EQUIP/9-1-1MDCs 663.00 0.00 0.00
LEASED EQUIP-MDCs 212,877.92 0.00 0.00
PRINCIPAL 0.00 0.00 0.00
PRINCIPAL-MDCs 50,000.00 35,653.04 38,920.49
INTEREST-MDCs 0.00 14,346.96 11,079.51
TOTAL EXPENSES 2,587,005.91 1,489,610.78 1,376,641.95
NET (11,082.98) 346,750.84 488,394.41
PRIOR YEAR FB 1,286,212.64 1,275,129.66 1,621,880.50
YEAR END FB 1,275,129.66 1,621,880.50 2,110,274.91
23
ADMINISTRATIVE POLICY BOARD MEMBERSHIP LIST
(*Chairperson, ** Vice-Chairperson)
COMMISSIONER LIAISON
Lois Bracey 1991, 1992, 1993, 1994, 1995, 1996, 1997, 1998
Robert Ditmer 1991, 1992, 1993, 1994
Richard Hawks 1995, 1996, 1997, 1998, 1999
Scott Hummel 1999, 2000, 2001
Robert Showers 2001, 2002, 2003, 2004, 2005
David Pohl 2006, 2007, 2008
SHERIFF REPRESENTATIVE (by state law)
Sheriff Terry Haneckow 1991, 1992
Sheriff Don Hengesh 1993 (**March-December), 1994, 1995, 1996, 1997**, 1998**, 1999, 2000
Sheriff Wayne Kangas 2001, 2002**, 2003, 2004, 2005, 2006, 2007, 2008
MSP REPRESENTATIVE (by state law)
F/Lt. Robert Powers 1991*, 1992
Lt. Tom Ambs 1993, 1994, 1995, 1996, 1997, 1998, 1999
F/Lt. Paul Cryderman 1999, 2000, 2001, 2002, 2003
F/Lt. Gary Nix 2003, 2004
F/Lt. Pat Richards 2005
F/Lt. Eric Johnson 2006
F/Lt. Edward Hay 2007
F/Lt. Douglas Wright 2008
CITIZEN REPRESENTATIVE (appointed by the Board of Commissioners)
Carol Bashore 1991, 1992, 1993 (**January-February), 1994 , 1995**, 1996*, 1997*, 1998*, 1999*,
2000*, 2001*, 2002*, 2003*, 2004*
Ken Hafner 2005, 2006, 2007
Marilyn Irrer 2008
CITY POLICE REPRESENTATIVE (alternate DeWitt city and St. Johns city – per 9-1-1 Plan)
St. Johns Chief Michael Madden 1991, 1992, 1993 (*January-February), 1995, 1996**, 1999, 2000, 2003, 2004, 2007,
2008
DeWitt City Chief Wendell Myers 1993 (February-December), 1994
DeWitt City Chief Robert McClean 1997, 1998, 2001, 2002
DeWitt City Chief Lawrence Jerue 2005, 2006*
TOWNSHIP POLICE REPRESENTATIVE (alternate Bath Township and DeWitt Township – per 9-1-1 Plan)
DeWitt Township Chief Thad Taylor 1991, 1992 (January-August)
DeWitt Township Chief Doug Rogers 1994, 1995*, 1998, 1999, 2002, 2003
Bath Township Chief Jack Phillips 1992 (August-December), 1993, 1996, 1997, 2000, 2001, 2004, 2005
DeWitt Township Chief Brian Russell 2006, 2007
Bath Township Chief Scott Rose 2008
FIRE REPRESENTATIVE (appointed by the Board of Commissioners)
DeWitt City Fire Chief Brent Newman 1991, 1992
St. Johns Fire Chief Dick Cornwell 1993, 1994, 1995
Westphalia Twp. Chief Kevin Thelen 1996, 1997, 1998, 1999 (until March 1)
DeWitt Twp. Fire Chief Fred Koos 1999 (from March 1), 2000, 2001, 2002, 2003**, 2004**, 2005*, 2006, 2007**, 2008**
EMS REPRESENTATIVE (appointed by the Board of Commissioners)
Ovid Ambulance Director Joe Coleman 1991, 1992, 1993 (*March-December), 1994*, 1995, 1996, 1997
1998 (position not filled)
Paramedic Lynn Weber 1999 (March), 2000, 2001, 2002, 2003, 2004, 2005**, 2006**, 2007*, 2008*
9-1-1 CENTRAL DISPATCH DIRECTOR (appointed by the Board of Commissioners)
Andy Goldberger 1991, 1992, 1993 (January-March)
Amy Graves 1993 (March), 1994, 1995, 1996 (March)
Interim Director Doug Saylor 1996 (March-May)
James Fyvie 1996 (May), 1997, 1998, 1999, 2000, 2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008
24
CENTRAL DISPATCH ON THE WEB
Stay current on Clinton County Central Dispatch activity by logging on to Clinton
County’s website at www.clinton-county.org or Central Dispatch’s homepage at
www.clinton-county.org/911/central_dispatch.htm.
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