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Annual Report Cover 2006

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Annual Report Cover 2006 Powered By Docstoc
					Part 1
Output Area Statements

Infrastructure                      40
Wastewater                          41
Stormwater                          44
Transportation                      47
Water Supply                        54

Environmental Management            60
Environmental Policy and Planning   61
Environmental Consents              64
Environmental Protection            67
Waste Minimisation                  69

Community Services                  74
Libraries                           75
Parks, Beaches and Sportsfields     77
Leisure Services                    80
Community Liaison, Grants,
Arts and Civil Defence              83
Housing for Older People            86
Cemetery                            88

Economic Development                92
Economic Initiatives                93

Governance and Leadership           98
Part 1
Infrastructure

Wastewater       41
Stormwater       44
Transportation   47
Water Supply     54
Infrastructure

The city’s infrastructure is its lifeblood. It enables people to have a           Four output areas make up the infrastructure significant activity -
high quality of life, for our environment to be protected and                     Wastewater - Stormwater - Transportation - Water Supply.
businesses to operate more effectively.                                           These output areas contribute to the council’s key outcomes in the
                                                                                  following way:
Our infrastructure constantly requires renewing as it ages and
expands as the city grows. More recently the council has been
upgrading the infrastructure to improve the city’s environmental
performance and to protect the environment for current and future
generations. It is the significant activity that uses the most resources
and is one of our highest priorities.




                                                                                                                                                 Transportation



                                                                                                                                                                  Water Supply
                                                                                                                                    Stormwater
                                                                                                                      Wastewater
 Key Community Outcomes - (As per the council’s Strategic Plan,
 pages 18-19)


 A unique and valued natural environment
 Clean and healthy water, land and air                                                                                   ✓            ✓                ✓
 High-quality drinking water available                                                                                                                             ✓


 A quality built environment
 Sustainable land use supported by efficient infrastructure and transport                                                ✓            ✓                ✓           ✓


 Ease of movement
 An effective transport system                                                                                                                         ✓
 Affordable and efficient public transport within and beyond the city                                                                                  ✓
 Environmentally friendly transport                                                                                                                    ✓


 Priorities and Direction - (As per the council’s Strategic Plan, pages 24-36)

 A unique and valued natural environment
 Setting and monitoring environmental goals for the city                                                                 ✓            ✓                  I
 Improving wastewater and stormwater systems to improve beach and stream water quality                                   ✓            ✓                  I
 Promoting environmental awareness, responsibility and conservation                                                      ✓            ✓                  I         ✓
 Minimising waste and pollution released into the environment                                                            ✓            ✓                  I
 Working with other councils in the Auckland region on regional issues and solutions                                     ✓            ✓                  I         ✓


 A quality built environment
 Managing our infrastructure and making sure development is equitably funded                                             ✓            ✓                ✓           ✓


 Ease of movement
 Managing the transport system and minimising congestion                                                                                               ✓
 Promoting improvements and providing infrastructure for bus and ferry services and routes                                                             ✓
 Improving cycling and walking environments                                                                                                            ✓
 Improving transport safety to exceed national road safety goals and targets                                                                           ✓
 Working with other councils, organisations and groups                                                                                                 ✓


 Leadership and community partnership
 Aligning council activities, services and policies with community and business needs                                    ✓            ✓                ✓           ✓


                                                                                                                                   I = Indirect



                                                                            Page 40
Wastewater

Overview                                                                         discharged to landfill and the treated effluent (liquid) is discharged
                                                                                 through our outfall, 600 metres out to sea off Kennedy Park. A few
Wastewater is collected from over 200,000 people through private
                                                                                 residents have septic tanks which are not connected to our network.
drains leading from bathrooms, kitchens, laundries and toilets, and
also tradewaste from commercial premises. This is then piped and
pumped through our public drain network to our Rosedale
Wastewater Treatment Plant. After treatment the solid wastes are



                                                       Impact on community well-being

              Social                               Economic                                 Cultural                           Environmental
              Neutral                                  Positive                              Neutral                                  Positive




               Strategic Priorities for 2005/06
                                                                                                     Actions/Achievements
             (as per City Blueprint Action Plan)

 Network consents
 Network consents are being sought from the Auckland Regional Council           Documents to support the detailed requirements of the application
 (ARC) for the city’s wastewater network. Extensive research is being carried   continue to be developed, including first stage Integrated Catchment
 out to help us set higher and sustainable standards that will reduce the       Management Plans. ARC network consent hearings should commence
 impact of these systems on our streams, lakes and beaches. The resource        during 2006/07 and the required information has been developed to
 consent process could affect the levels of service and the cost of providing   support our application.
 Wastewater services, but this will not be known until completion of the
 resource consent process, possibly by 2006. Consultation required as part
 of the resource consent process under the Resource Management Act is
 being undertaken in parallel with City Plan 2006-16 consultation under the
 Local Government Act 2002

 Project CARE
 Project CARE is our 20-year project to establish and meet the community’s      Project CARE work continues towards the target of reducing wet weather
 beach water quality expectations. Some of the city’s sewer network is old      overflows. Capital, renewal and operational work, including construction of
 and leaky, and is a risk to public health. To improve beach water quality we   large sewers and storage tanks like in Browns Bay and augmentation of the
 must reduce the number of wet-weather overflows. Project CARE is aiming        trunk sewer from Link Drive to Wairau Road, was completed this year. Some
 for a 65 per cent improvement in beach water quality that will decrease wet-   private sewer remediation works in various parts of the city were also
 weather overflow events in North Shore City from an average 12 per year to     completed.
 two per year. This 20-year design target was adopted in 2001 after
 extensive public consultation




                                                                                                         Partha Susarla, North Shore City Council engineer,
                                                                                                         (right) and Malcolm Mendis are involved in the
                                                                                                         stage five upgrade of Rosedale Treatment Plant
                                                                                                         which uses ground- and sewage-breaking
                                                                                                         German technology for the first time in New
                                                                                                         Zealand. Cell lysis treatment is a process that
                                                                                                         breaks down the organic cells in the solids fraction
                                                                                                         of the wastewater, reducing its volume by a fifth.
                                                                                                         Benefits include more methane to help drive the
                                                                                                         engine that helps power the plant (and this helps
                                                                                                         reduce our power bill) and 20 per cent less
                                                                                                         biosolids (the treated final product of the solids
                                                                                                         fraction) trucked away to landfill.




                                                                           Page 41
                              Key Projects                                                              Actions/Achievements

 Maintain and upgrade the Rosedale Wastewater Treatment Plant. This               Use and operations of the new plant built during the stage 4 upgrade such
 includes peakflow treatment, ultraviolet treatment, odour control, biosolids     as the UV plant continue and a new cell lysis process for sewage to
 re-use and the new tunnel and sea outfall investigation                          improve the biosolids has been constructed. Work progresses on the
                                                                                  design and planning for a new tunnel and outfall.

 Maintain and upgrade the wastewater network. This includes work to               Maintenance and upgrading activities continue including operating the
 reduce inflow and infiltration and increase the capacity of the network to       recently built Silverfield storage tank and completing the building of the
 contain wastewater overflows during wet weather                                  Browns Bay large sewer. New processes developed for design,
                                                                                  programming and works have aided in achieving 99 per cent of this year’s
                                                                                  planned renewal and new capital programme as well as completing
                                                                                  projects deferred from previous years.

 Manage dry-weather performance of the wastewater network through                 Renewal activities including the foreshore sewers and rehabilitation works
 sewer pipe renewals, cleaning programmes, trade waste control and                in Takapuna and Milford were completed during the year. Further
 general operations and maintenance activities                                    improvements made to reducing contaminants in biosolids through the
                                                                                  tradewaste bylaw were also completed during the year.

 Obtain network consents from the ARC that cover the wastewater network.          Documents and potential management activities continue to be provided
                                                                                  to ARC for its consideration.


Level of Service Provision


                     How we measure success                                             Actual 2005/06                           Plan 2005/06

 Residents and businesses satisfied with the council’s handling of requests                       83%                                    80%
 for service

 Residents satisfied with the overall wastewater service                                          78%                                    60%

 Businesses satisfied with the overall wastewater service                                         81%                                    60%

 Number of abatement notices or prosecutions received for

 - Network                                                                                         0                                      0

 - Treatment plant                                                                                 0                                      0

 Trade waste discharge consents for type A and B customers are inspected
 annually

 - Type A                                                                                        100%                                   100%

 - Type B                                                                                        100%                                   100%

 Number of dry-weather overflows at pump stations                                                 14                                 Less than 5

 Number of dry-weather overflows in the reticulation                                              40                                Less than 250

 Percentage of dry-weather overflows contained within three hours of                             100%                                    80%
 notification

 Percentage of urgent works responded to within one hour                                          96%                                    80%

 Percentage of non-urgent works responded to within three working days                           100%                                    80%

 Total operating expenditure per rateable property                                               $336                                   $334



No significant variances in level of service have been noted over the
year.




                                                                              Page 42
Wastewater financial information
                                              Actual      Plan    Actual
                                             2005/06   2005/06   2004/05
                                                $000      $000      $000
    Operating expenditure
    Expenditure                              15,662    15,414    15,542
    Interest                                  1,414     2,361       774
    Depreciation                              9,715     9,619     9,296

                                             26,791    27,394    25,612

    Funded by
    Charges for services                      1,083     1,083     1,303
    Subsidies                                   150       150         -
    Sewer connections                             -          -        5
    Sewerage rates                           25,558    26,161    24,304

                                             26,791    27,394    25,612

    Capital expenditure
    New assets                               19,295    19,738    20,069
    Renewal of assets                        10,206     9,981     9,647
    Vested assets                             1,762     1,000     2,182

                                             31,263    30,719    31,898

    Funded by
    Vested assets                             1,762     1,000     2,182
    Development contributions                 6,195     4,716     3,139
    Loans                                     7,088    10,426     9,841
    Sewerage revenue                         16,218    14,577    16,736

                                             31,263    30,719    31,898




                                   Page 43
Stormwater

Overview                                                                          Many parts of the city do not have a formal reticulation stormwater
                                                                                  system and natural streams provide a significant part of the current
Stormwater is rain that does not soak into the ground and runs off
                                                                                  stormwater system. Many of the older parts of the city suffer from
surfaces on our properties such as roofs, gardens and concrete
                                                                                  overland flow problems. These are compounded by the amount of
driveways and from the roads in our city. It ends up in our streams
                                                                                  impervious surface area such as roofs, concrete and asphalt that
and flows onto our beaches and into our harbour. The Local
                                                                                  prevent soakage into the ground and increase stormwater runoff.
Government Act 2002 requires councils to maintain the capacity of
                                                                                  The council has chosen to provide this service through in-house
the existing stormwater services, as a minimum, while promoting
                                                                                  planning and management and by contracting out most
sustainable development overall.
                                                                                  operational, maintenance and capital works.




                                                       Impact on community well-being

              Social                                Economic                                 Cultural                          Environmental
               Neutral                                 Positive                               Neutral                                Positive




               Strategic Priorities for 2005/06
                                                                                                      Actions/Achievements
             (as per City Blueprint Action Plan)

 Network consents
 Comprehensive discharge consents are being sought from the Auckland             Documents to support the detailed requirements of the application
 Regional Council (ARC) for the city’s stormwater network. Extensive             continue to be developed, including first stage Integrated Catchment
 research is being carried out to help us set sustainable and higher standards   Management Plans. ARC network consent hearings should commence
 that will reduce the impact of these systems on our streams, lakes and          during 2006/07 and the required information has been developed to
 beaches. The resource consent process could affect the levels of service and    support our application. Regional information sharing and cooperation
 cost of providing stormwater services but this will not be known until the      continues to work through various options on issues like contaminants,
 completion of the resource consent process, possibly by 2006. Consultation      stream, flooding and public health.
 required as part of the resource consent process under the Resource
 Management Act is being undertaken in parallel with this City Plan
 consultation under the Local Government Act



 Review of Stormwater Strategy
 Reviewing our Stormwater Strategy will guide our ongoing programme to           Ongoing capital works and operations activities are being conducted. The
 upgrade the stormwater network. Significant investment is planned to            future stormwater programme was refined for the 2006/16 City Plan. The
 tackle flooding and erosion, and to fix stormwater quality problems and to      development of policies and possible district plan and bylaw requirements
 establish the willingness to pay for these outcomes compared to competing       are well under way to implement aspects of the stormwater strategy.
 priorites




                              Key Projects                                                           Actions/Achievements
 Maintain and upgrade the existing stormwater system to reduce the effects       Ongoing maintenance and operations continue to reduce actual and
 of flooding and erosion and to ensure that the stream and beach water           potential flooding and erosion. Work is underway on pilot stream
 quality meet agreed standards                                                   restoration projects.

 Obtain network consents from the ARC that cover the stormwater network          The resource consent application continues with more detailed information
                                                                                 being supplied as required for ARC consideration.

 Review the Integrated Catchment Management Plans to meet anticipated            First stage Integrated Catchment Management Plans continue to be
 resource consent requirements                                                   developed in anticipation of final resource consent requirements.

 Develop systems to deliver on the stormwater strategy objectives, such as to    The stormwater programme has been refined and the development of
 protect and enhance the environment and to comply with the anticipated          policies and possible district plan and bylaw requirements are underway to
 resource consent requirements                                                   meet anticipated consent needs.




                                                                            Page 44
Level of Service Provision


                   How we measure success                                                Actual 2005/06   Plan 2005/06
 Residents and businesses are satisfied with the council’s handling of                        62%             60%
 requests for service

 Residents are satisfied with the overall stormwater service                                  84%             60%

 Businesses are satisfied with the overall stormwater service                                 78%             60%

 Number of abatement notices or prosecutions received                                          0               0

 Percentage of urgent works responded to within one hour                                      96%             80%

 Percentage of non-urgent works responded to within three working days                        98%             80%

 Total operating expenditure per rateable property                                            $130            $142

No significant variances in level of service have been noted over the
year.




    Johan Swanepoel, North Shore City project engineer and Bill
    Strickland, North Shore City asset management engineer test a 30m
    section of Birkdale Road outside Birkdale Intermediate which has
    been constructed using a permeable road surface. The new,
    environmentally-friendly approach to stormwater management uses
    a series of filtering layers beneath the road surface to clean the water
    runoff, before the filtered water continues down the stormwater
    system to the coastline. This trial project is a partnership project
    involving North Shore City Council, Auckland Regional Council,
    Auckland University, Birkdale Intermediate School, Maunsell Ltd and
    Stevensons Ltd.



                                                                               Page 45
Stormwater financial information
                                                 Actual      Plan    Actual
                                                2005/06   2005/06   2004/05
                                                   $000      $000      $000
    Operating expenditure
    Expenditure                                  4,994     5,007     5,245
    Interest                                     1,144     1,308       658
    Depreciation                                 4,437     5,294     5,199

                                                10,575    11,609    11,102

    Funded by
    General rates and other revenue              9,468    10,849    10,302
    Grants and subsidies                         1,050       750       791
    Charges for services                            57        10         9

                                                10,575    11,609    11,102

    Capital expenditure
    New assets                                   6,201     6,969     7,704
    Renewal of assets                            1,694     1,763     1,468
    Vested assets                                3,474     1,000     3,122

                                                11,369     9,732    12,294

    Funded by
    Vested assets                                3,474     1,000     3,122
    Development contributions                    2,333     1,808     1,041
    General rates and other revenue              1,713     1,943     1,546
    Grants and subsidies                            34       300       313
    Loans                                        3,815     4,681     6,272

                                                11,369     9,732    12,294




                                      Page 46
Transportation

Overview                                                                    North Shore City is growing rapidly and, with it, traffic growth that
                                                                            puts pressure on the transport network, the city’s environment, its
The North Shore City Council manages and maintains the city’s
                                                                            safety and convenience. Pressure on the transport network is clearly
roading and other transport assets in terms of the Local Government
                                                                            evident in increased traffic congestion. The council recognises the
Act 2002. Planning and administration of the transport system,
                                                                            need to provide for and promote alternatives to car travel to reduce
including integration with the national road network, is carried out
                                                                            the effects of congestion and car usage. At the same time, it also
in-house. Implementation of physical works is primarily contracted
                                                                            recognises the need to continue providing for road traffic in newly
out.
                                                                            developing areas and for maintaining and improving the existing
                                                                            road network.




                                                 Impact on community well-being

             Social                            Economic                              Cultural                          Environmental
              Positive                           Positive                              Neutral                                Neutral




                                                                                                  Transport implementation officer, Chris
                                                                                                  Gardiner, at the new $2.7m Birkenhead Wharf
                                                                                                  ferry terminal. The new terminal provides a
                                                                                                  smart, modern waiting area and improved
                                                                                                  services for passengers. It features a maritime
                                                                                                  design, in keeping with Birkenhead’s character,
                                                                                                  and includes a café, toilets, waiting areas and a
                                                                                                  new canopy over the pontoon.




                                                                       Page 47
               Strategic Priorities for 2005/06
                                                                                                       Actions/Achievements
             (as per City Blueprint Action Plan)

Transport safety
The council is committed to improving transport safety. The council will         Works ongoing with the community to identify local road safety issues and
continue to work closely with the Police, Land Transport New Zealand and         develop solutions.
other agencies to strive for the best possible safety outcomes for the North
Shore                                                                            Ongoing assistance for community groups in developing road safety
                                                                                 initiatives.
Principal features of the council’s draft road safety strategy are:
                                                                                 Ongoing contribution to Community Road Safety Programme (CRSP)
-   crash reduction and prevention strategy                                      campaigns. These campaigns have covered the topics of:
-   Asset Management Plan                                                        -  driver licensing/youth projects
-   education                                                                    -  alcohol/SADD (Students Against Driving Drunk)
-   enforcement                                                                  -  intersections/poor observation
-   risk identification, evaluation and management                               -  crashes at bends
                                                                                 -  vulnerable road users
The council will update the road safety strategy annually, in consultation       -  walking school buses.
with the Land Transport Safety Authority, Police and other safety agencies
and stakeholders                                                                 ShoreSafe (injury prevention) projects:
                                                                                 -   child restraints/seat belts promotions to increase awareness
To implement the strategy, council is establishing and will operate a Safety     -   speed promotions to reduce speed-related incidents
Management System (SMS)                                                          -   schools had speed-trailers positioned outside them to educate drivers
                                                                                     on their speed outside schools.

                                                                                 Traffic police road safety campaigns focused on:
                                                                                 -    intersections behaviour
                                                                                 -    restraints/seat belt use
                                                                                 -    alcohol impairment.

                                                                                 Black spot accident sites:
                                                                                 -   Works completed on improvements to six intersections
                                                                                 -   Detailed design completed on a further site, with construction in
                                                                                     2006/07
                                                                                 -   Traffic signal control and lanterns upgraded to electronic display on
                                                                                     seven key intersections.

                                                                                 Pedestrian crossings
                                                                                 -   Reviewed and upgraded crossings for compliance with new Traffic
                                                                                     Control Device Code 2004
                                                                                 -   Three new crossings implemented
                                                                                 -   Two new signalised pedestrian crossings constructed: Beach Road near
                                                                                     Browns Bay Road and Oteha Valley Road.

                                                                                 Improvements to street lighting ongoing.

                                                                                 Safety audit review of Oteha Valley Road completed and speed limit change
                                                                                 from 80kph to 60kph implemented.

                                                                                 The draft Road Safety Strategy is going to council in August for final
                                                                                 approval.

Northern Busway and other public transport
The Northern Busway is a joint project with Transit New Zealand, Auckland        Esmonde Interchange and Stage 1a and 1b are under construction.
Regional Council and Auckland City Council
                                                                                 Esmonde Interchange including North Shore City Council stormwater, Fred
Investigation, planning and implementation for bus priority measures (such       Thomas Drive extension and Esmonde Road widening work, is due to be
as dedicated bus lanes, joint bus/high occupancy vehicle lanes, priority         completed May 2007.
signalling at traffic lights) will occur over the next three years
                                                                                 Intelligent Transport Systems Design & Build completed for Albany and
                                                                                 Constellation, on hold for other stations.

                                                                                 Three station building contracts remain to be awarded:

                                                                                 -     Westlake Station
                                                                                 -     Sunnynook Station
                                                                                 -     Akoranga Station buildings.

                                                                                 Akoranga, Sunnynook and Westlake stations to be operational by February
                                                                                 2008.




                                                                             Page 48
              Strategic Priorities for 2005/06
                                                                                                        Actions/Achievements
            (as per City Blueprint Action Plan)

Walking and cycling
After widespread public consultation, a city-wide cycle plan was approved         Cycle lanes incorporated in evaluation of road upgrading projects and bus
by the council in 2003. The plan identified areas where cycle lanes and cycle     lane projects (Forrest Hill Road, Constellation Drive, Wairau Road - Taharoto
paths could be built. It also set out actions to promote and support cycling      Road, Shakespeare Road, Glenfield Road - Sunset Road, Beach Road).
and cycle safety. Investigation and planning of new cycle facilities is now
under way. Following a similar format to the cycle plan, a North Shore            Cycle lane on Beach Road to Browns Bay Road complete.
Walking Strategy was to be developed by the end of 2004. Over the next
three years, $1.6m has been directly allocated for expenditure on cycle and       Devonport to Takapuna Green Route construction in progress. To be
pedestrian facilities                                                             completed in September 2006.

                                                                                  Devonport Strategic Cycle Lane supported by Devonport Community
                                                                                  Board. Consultation under way in July/August 2006 for detailed design.

                                                                                  Completion of cycle lanes on Hurstmere Road/Kitchener Road currently on
                                                                                  hold.

                                                                                  Development of database of cyclist facilities (cycle racks and hand rails)
                                                                                  complete.

                                                                                  Cooperation with Transit New Zealand to identify walking and cycling
                                                                                  access along west side of SH1 still under investigation.

                                                                                  Cycle implementation plan to be reviewed by December 2006.

                                                                                  Rosedale Green Route investigation under way.

                                                                                  Thirty nine new cycle racks in place.

                                                                                  Identified key gaps in walking-path access to the five new bus stations.

                                                                                  Pedestrian strategy being developed. Inception phase has been completed.
                                                                                  The strategy should be complete by December 2006.

Travel demand initiatives
The aims of these initiatives are to decrease the relative use of private motor   Implementation of travel demand initiatives ongoing:
vehicles in North Shore City. In addition to supporting walking, cycling and
public transport strategies, initiatives to decrease travel demand include:       -    Travel plan implemented for North Shore City Council.
-   reducing the demand for travel                                                -    Analysis, planning and stakeholder consultation for North Harbour
-   spreading the demand for travel                                                    Industrial Estate travel plan complete.
-   encouraging flexible and staggered working hours                              -    Initiated business travel plans for the Inland Revenue Department in
Implementing the School Travelwise programme and encouraging business                  Takapuna and Rangitoto College. These plans promote travel to, from
travel are key travel demand initiatives                                               and during work using alternative options from the motorcar (public
                                                                                       transport, walking, cycling).
                                                                                  -    Thirty four schools developing and implementing travel plans.

                                                                                  Devonport travel survey complete and results being collated.

Managing existing transport assets
The management of existing transport assets focuses on providing a level of       All operation, maintenance and asset renewal activities have been
service acceptable to the users while preserving the assets to ensure long-       completed as planned. The main achievements are:
term sustainability. Management activities include operation, maintenance,        -    41km of reseals.
renewal and upgrading and improvement of the network                              -    2.45 km of pavement rehabilitation.
                                                                                  -    Total renewal expenditure $11.4m.
The city’s Transport Asset Management Plan (AMP) provides the basis for           -    Asset operational and maintenance expenditure $14.6m.
the management of the network. Current operation, maintenance and                 -    Asset Management Plan updated.
renewal activities of the transport asset network cost around $20m per year.      -    New maintenance and renewal contracts implemented.
The reseal and pavement rehabilitation costs account for about 35 per cent        Traffic signal control equipment upgrade to new national standards. Pro-
of this total                                                                     gramme ongoing.




                                                                             Page 49
              Strategic Priorities for 2005/06
                                                                                                    Actions/Achievements
            (as per City Blueprint Action Plan)

Bus priority works
To provide better bus shelters, park-and-ride bus stations, and information     Bus priority measures:
about bus services plus an ongoing programme of bus priority measures           -   Westbound bus priority lane on Constellation Drive between East Coast
around the city to reduce travel times for public transport which will              Road and Parkway Drive complete, with work commenced on
complement our Bus Rapid Transit (BRT) project                                      Eastbound lane.
                                                                                -   Shakespeare Road - detailed design and plan completed and
                                                                                    construction under way.
                                                                                -   Forrest Hill Road - detailed design and consultation for stage 1a
                                                                                    completed.
                                                                                -   East Coast Road and Milford bus priority under review.
                                                                                -   Akoranga Drive - detailed design and plan completed and construction
                                                                                    under way.
                                                                                -   Albany Civic Crescent - reviewed conceptual design and consulted with
                                                                                    adjacent development.
                                                                                -   Liaising and coordinating transport planning for Highbury Centre
                                                                                    Review.

                                                                                Bus station upgrades:
                                                                                -   Construction under way on Northcote suburban bus station. Due for
                                                                                    completion in October 2006.
                                                                                -   Takapuna bus station detailed design deferred, pending review on
                                                                                    location of Takapuna Visitor Information Centre.
                                                                                -   Consultation complete regarding option to upgrade Glenfield bus
                                                                                    stations.

Road improvements programme
The following major council transport corridor projects have already been       Corridor upgrades:
approved by the council for investigation and/or construction:                  -   Glenfield Road - Sunset Road intersection upgraded from roundabout
-   Taharoto Road/Wairau Road/Shakespeare Road upgrading                            to traffic lights, and good progress made on construction between
-   Glendhu Road link                                                               Bentley Avenue and Camelot Place.
-   Glenfield Road widening                                                     -   Detailed design and construction under way on Wairau Road to link in
-   Onewa Road (Lake Road to Sylvan Avenue) upgrading                               with Shakespeare Road extension to new busway station at Westlake.
-   Esmonde Road widening and Fred Thomas Drive extension                       -   Construction on Esmonde Road between Lake Road and SH1
-   A new road from the junction of Coliseum Drive and SH17 to the Albany           commenced.
    Highway developed jointly with Massey University                            -   Upgrade works on Paremoremo Road complete.
The council may purchase extra land for future roading projects if necessary    -   Upgrade to Sunnyview Road and Outlook Road under way.
and if it becomes available                                                     -   Work under way on Schnapper Rock Road and Greenhithe Road to
                                                                                    complement Transit upgrade to SH18 and Albany Highway.

Parking strategies
Developing parking strategies for key commercial centres to ensure              Town centre public parking strategy study under way.
adequate parking is available to support their vitality and viability. We are   Devonport parking study under way.
currently preparing a parking strategy for Takapuna                             Albany Centre parking strategy under way - due for completion September
                                                                                2006.




                                                                                                          Walking advocate, Commonwealth Games silver
                                                                                                          medalist and teacher Tony Sargisson, pictured
                                                                                                          with his students from St Joseph's School at the
                                                                                                          annual Shore-to-Shore fun run. North Shore City
                                                                                                          is committed to encouraging childen to walk to
                                                                                                          school as part of the Travelwise to school
                                                                                                          programme.




                                                                            Page 50
                             Key Projects                                                                Actions/Achievements

Transport Strategy
The council is currently developing a comprehensive longer-term strategic          Transport Strategy Implementation Plan being developed. Transport
transport plan for North Shore City. Initial community consultation on             Strategy endorsed by council.
potential transport directions was undertaken in late 2003. Building upon
the council’s medium-term priorities, the longer-term strategic transport
plan was expected to be completed in the second half of 2004

Northern Busway
Target dates for implementing the BRT and supporting infrastructure are:           Busway Project:
-    Motorway bus lanes by 2007                                                    -  Albany and Constellation Park and Rides completed and opened in
-    Northern Busway on-line stations from 2005 through to 2007                       November 2005.
-    Suburban stations from 2005 through to 2007                                   -  Work commenced on busway adjacent to motorway.
A real-time bus information system, currently being trialled by Auckland
City, was also to be installed at bus stations and selected bus stops on the
North Shore in 2004/05

Project FaB (ferries and buses) implementation
The following upgrading of ferry facilities is approved for implementing:          Devonport Wharf purchased by the council in June 2006, with possession
-    Beach Haven: new pontoon and ramp was to be installed in 2004.                effective from 1 July 2006.
-    Northcote Point: new ramp was to be installed in 2004 together with a
     canopy cover and wharf extension.                                             The following upgrading of ferry facilities is approved for implementation:
-    Birkenhead: new ramp and pontoon cover was to be completed by
     February 2004 and new terminal building by December 2004.                     -     Beach Haven - new pontoon and ramp is under investigation.
-    Bayswater: construction of new terminal, new road access and bus and          -     Birkenhead - new terminal building complete and open.
     pedestrian facilities in 2004/05, together with channel dredging.             -     Bayswater - construction of new terminal, new road access and bus and
-    Stanley Bay: new pontoon and ramp was to be built in 2004.                          pedestrian facilities, together with channel dredging, currently
-    Devonport: new pontoon was to be installed for water taxi services                  awaiting approval.
     beside the cargo wharf in 2004.                                               -     Stanley Bay - new pontoon and ramp have been deferred.
In addition to the above works, the council is making an application to            -     Devonport - new pontoon to be installed for water taxi services beside
Infrastructure Auckland (now Auckland Regional Holdings) for funding to                  the cargo wharf has been deferred indefinitely.
improve shore-side lighting, footpaths and security (CCTV) at each of the
ferry wharves. The application also covers funding for a new bus layout and        Proposed improvements to shore-side lighting, footpaths and security
canopies over the bus area in front of the Devonport Ferry Terminal. Subject       (CCTV) at each of the ferry wharves, along with a new bus layout and
to funding, these improvements were planned to be completed by the end             canopies over the bus area in front of the Devonport ferry terminal, have all
of 2004. The feasibility of new ferry services along the east coast was            been deferred due to funding difficulties.
planned to be investigated in 2004/05
                                                                                   The feasibility of new ferry services along the east coast is planned to be
                                                                                   investigated in 2006/07.

Travelwise to school
Implementation of the school Travelwise programme                                  Engineering improvements to facilitate walking school buses identified
                                                                                   through school travelwise programme and implemented for eight schools.

Transport corridor investigation and improvement
Work with the council’s Strategy and Policy Division to investigate the            Devonport Transport and Land Use Study and Wairau Transport and Land
preferred future options for transport provision on the Devonport Peninsula        Use Study are under way.

                                                                                   Lower Glenfield/Birkenhead Road deferred to completion of Key Corridors
                                                                                   Strategy.

                                                                                   First contract awarded for inception phase of Key Corridors Strategy.




                                                                               Page 51
Level of Service Provision


                   How we measure success                                                Actual 2005/06                           Plan 2005/06
 Residents and businesses are satisfied with the condition of roads                                58%                                    80%

 Residents and businesses are satisfied with the condition of footpaths                            68%                                    70%

 To achieve lower traffic accident casualties (per 10,000 population) than the                    Top 3                                  Top 3
 Land Transport Safety Authority peer group (nine largest New Zealand
 cities)

 Percentage of primary roads exceeding acceptable peak hour traffic volume                         50%                                    35%
 of road capacity

 Percentage of vehicle kilometres travelled on smooth roads                                        84%                                    75%

 Percentage of primary and secondary arterial roads that have an appropriate                       94%                                    90%
 level of skid resistance

 Number of bus priority schemes implemented in the year                                             1*                                     3

 Requests for asset maintenance service are actioned within set timeframes                         95%                                    85%

 Total operational expenditure per rateable property                                              $447                                   $423

* One implemented and three in progress.


The level of service on our roading network continues to come under
pressure from the continuing growth in traffic volumes, particularly
at peak times.




                                                                                       Passengers are enjoying the new Northern Express bus service, which
                                                                                       operates between the Albany and Constellation Park & Ride stations
                                                                                       and downtown Auckland City. Work is under way on three more
                                                                                       busway stations, to open in early 2008.




                                                                             Page 52
Transportation financial information
                                                               Actual              Plan            Actual
                                                              2005/06           2005/06           2004/05
                                                                 $000              $000              $000
    Operating expenditure
    Expenditure                                               22,826            19,818            19,809
    Interest                                                   2,468             2,839             1,411
    Depreciation                                              12,115            11,988            11,519

                                                              37,409            34,645            32,739

    Funded by
    General rates and other revenue                           26,938            26,026            24,225
    Charges for services                                       3,738             3,525             3,734
    Property income                                              262               262                 -
    Land Transport New Zealand subsidies                       4,875             3,235             3,297
    Petrol tax                                                 1,460             1,500             1,483
    Other grants and subsidies                                   136                97                 -

                                                              37,409            34,645            32,739

    Capital expenditure
    New assets                                                60,416            69,517            35,755
    Renewal of assets                                         11,360            12,716            11,087
    Vested assets                                             11,022             6,000            18,878

                                                              82,798            88,233            65,720

    Funded by
    Vested assets                                             11,022             6,000            18,878
    General rates and other revenue                            7,064             8,015             7,094
    Grants and subsidies                                         151                  -            1,010
    Land Transport New Zealand subsidies                      18,074            20,569             9,175
    Special funds                                                  -                40                 -
    Northern Busway grant - received                          14,547            26,408               405
    Northern Busway grant - to be received                         -                  -            5,912
    Ferry assets grant                                             -                32                 -
    Loans                                                     27,681            24,984            20,826
    Development contributions                                  4,259             2,185             2,420

                                                              82,798            88,233            65,720




                                                       North Shore City project engineer, Ian Bielawa, at
                                                       the Constellation Drive transit lane project, which
                                                       has been nominated for the 2006 Innovate NZ
                                                       Awards of Excellence. We’re installing transit
                                                       lanes on key roads around North Shore City to
                                                       give buses a quicker journey during peak periods.




                                             Page 53
Water Supply

Overview                                                                       excellent in the newly installed reticulation and pump stations
                                                                               through to average and poor in some of the oldest parts of the city.
The council purchases potable (fit to drink) water from Watercare
                                                                               An analysis of the water reticulation indicated that 70 per cent of
Services Limited, which sources and treats it for the Auckland region.
                                                                               pipes are likely to be in good or excellent condition.
We then store and deliver potable water through our pipe network
to meters on every property connected to the city’s pipe system.
                                                                               The Health Act places a general duty on councils to provide water
These then connect through private pipes to the tap for use by over
                                                                               works to protect public health and prevent pollutants entering the
200,000 people. A few people use rain tanks and are not connected
                                                                               water supply network. The Local Government Act 2002 requires the
to our network.
                                                                               council to maintain the capacity of the existing water service as a
                                                                               minimum, while promoting sustainable development overall. The
The council provides water to residents and businesses through over
                                                                               council has chosen to provide this service through in-house planning
71,000 connections via a network of more than 1,250km of water
                                                                               and management and by contracting out most operational,
mains, 19,000 valves and hydrants, 10 boost-pumping stations and
                                                                               maintenance and capital works.
three reservoirs. The total replacement cost of the network is around
$223m. The current condition of the water supply system varies from



                                                      Impact on community well-being

              Social                               Economic                               Cultural                          Environmental
              Positive                                Positive                              Neutral                                Positive




               Strategic Priorities for 2005/06
                                                                                                   Actions/Achievements
             (as per City Blueprint Action Plan)

 Water Supply Strategy
 A water supply strategy will be developed from an assessment of what          The water supply strategy is being developed. The water demand
 options are available to meet current and future demand for water. It will    management strategy and renewals strategy were used in developing the
 ensure the network is managed efficiently and effectively and will promote    06/16 City Plan forecasts.
 sustainable supply and use of water




                             Key Projects                                                          Actions/Achievements
 Maintain and upgrade the existing water supply system to ensure a             Ongoing operations, maintenance and upgrade activities were successfully
 continued high quality of water                                               completed. Public health risk will be reduced through council building
                                                                               inspectors using the newly developed backflow prevention (preventing
                                                                               unwanted water into system) manual for their assessments.

 Develop systems to deliver on water supply strategy objectives such as        Further work to develop and implement actions from the water demand
 conserving water and reducing system losses while maintaining the             management plan is under way, including investigation of water losses.
 required quantity and availability of water




                                                                          Page 54
Level of service provision


                   How we measure success                                             Actual 2005/06   Plan 2005/06
 Residents and businesses are satisfied with the council’s handling of                     81%             80%
 requests for service

 Residents and businesses are satisfied with the overall water supply service              98%             90%

 Businesses satisfied with the overall water supply service                                98%             90%

 Water supply network grading                                                               a               a

 Percentage of unaccounted for water (for 2005 calendar year)                              12%             <12%

 Percentage of fire hydrants meeting the required fire fighting standards                  99%             97%

 Water supply is restored within two hours of reported loss of supply                      85%             80%

 Percentage of urgent works responded to in one hour                                       94%             80%

 Percentage of non-urgent works responded to in three working days                         88%             80%

 Total operating expenditure per rateable property                                         $231            $235



No significant variances in level of service have been noted over the
year.




   Shi See Tan, North Shore City’s water operations manager,
   demonstrates how one cubic metre of water (1,000 litres) at a cost of
   $1.29 is more than 3,000 times cheaper than bottled water. (Figures
   based on an average cost of $3.90 per litre of bottled water).




                                                                            Page 55
Water Supply financial information
                                                Actual      Plan    Actual
                                               2005/06   2005/06   2004/05
                                                  $000      $000      $000
    Operating expenditure
    Expenditure                                15,930    15,721    14,252
    Interest                                      456       189       247
    Depreciation                                3,095     3,370     3,324

                                               19,481    19,280    17,823

    Funded by
    Water sales                                18,705    18,280    16,975
    Other water revenue                           207       200       184
    Water connection fees                         515       800       664
    Charges for services                           54          -        -

                                               19,481    19,280    17,823

    Capital expenditure
    New assets                                  1,524     1,659     2,539
    Renewal of assets                           2,582     2,561     3,104
    Vested assets                                 647     1,000     1,071

                                                4,753     5,220     6,714

    Funded by
    Vested assets                                 647     1,000     1,071
    Development contributions                     373       386       160
    Water revenue                               3,733     3,834     5,483

                                                4,753     5,220     6,714




                                     Page 56
Water Supply engineer, Ranjith de Silva, holds up a sample of tap
water which is tested regularly as we continue to provide safe, high-
quality drinking water to our customers at all times. Our tap water is
sourced from the Waitakere and Hunua ranges and the Waikato
River. Water is well known for its life and health-giving properties
and, at the turn of a tap, you have access to the most essential
ingredient of all - water at a low cost.




                                                                         Page 57
Part 1
Environmental Management

Environmental Policy and Planning   61
Environmental Consents              64
Environmental Protection            67
Waste Minimisation                  69
Environmental Management

Many people come to live and work on the North Shore because of                   pressures the council’s environmental management activity has
the lifestyle and environment the city offers. We need to make sure               become more important.
the qualities that make our city special are protected and enhanced
- now and for the future. By identifying the type of city we want, the            Four output areas make up the infrastructure significant activity -
council can plan the future of our city, enhancing its environmental              Environmental Policy and Planning - Environmental Protection
features and heritage. Controls for development and bylaws make                   - Environmental Consents - Waste Minimisation.
sure the special qualities of our city are preserved while monitoring
the health of our environment.                                                    These output areas contribute to the council’s key outcomes in the
                                                                                  following way:
As our population increases and urban development intensifies,
further pressures are placed on our environment. Because of these




                                                                                                                     Policy & Planning




                                                                                                                                                         Environmental
                                                                                                                      Environmental


                                                                                                                                         Environmental




                                                                                                                                                                         Minimisation
 Key Outcomes - (As per the council’s Strategic Plan,




                                                                                                                                                           Protection
                                                                                                                                           Consents




                                                                                                                                                                            Waste
 (pages 18-19)




 A unique and valued natural environment
 Clean and healthy water, land and air                                                                                      ✓                 ✓              ✓              ✓
 People living, working and playing in harmony with a sustainable natural environment                                       ✓                 ✓              ✓              ✓


 A quality built environment
 Sustainable land use supported by efficient infrastructure and transport                                                   ✓                 ✓
 A variety of neighbourhoods                                                                                                ✓                 ✓
 Development contributing towards the city’s natural and built heritage                                                     ✓                 ✓


 Community well-being
 Safe communities                                                                                                           ✓                                ✓


 Priorities and Direction - (As per the council’s Strategic Plan, pages 24-36)

 A unique and valued natural environment
 Setting and monitoring environmental goals for the city                                                                    ✓                 ✓              ✓              ✓
 Promoting environmental awareness, responsibility and conservation                                                         ✓                 ✓              ✓              ✓
 Minimising waste and pollution released into the environment                                                               ✓                 ✓              ✓              ✓
 Working with other councils in the Auckland region on regional issues and solutions                                        ✓                 ✓              ✓              ✓


 A quality built environment
 Planning the future urban form of the city                                                                                 ✓
 Managing our infrastructure and making sure development is equitably funded                                                ✓                 ✓
 Improving the quality of development to enhance the city’s natural and built environments                                  ✓                 ✓
 Implementing, monitoring and enforcing development controls to achieve desired outcomes                                    ✓                 ✓


 Leadership and community partnership
 Aligning council activities, services and policies with community and business needs                                       ✓                 ✓              ✓              ✓
 Working with other councils, organisations and groups                                                                      ✓                 ✓              ✓              ✓




                                                                            Page 60
Environmental Policy and Planning

Overview                                                                     infrastructure and facilities. We need to identify what sort of city we
                                                                             want in the future and the kind of housing that should be provided.
This output area is concerned with planning and managing the
                                                                             We need to protect and enhance the city’s environment features
city’s environment through planning for change and growth,
                                                                             and ensure land-use zoning, transport and infrastructure capacities
developing policies and guidelines for development, developing
                                                                             support one another. Better planning for intensive housing
the District Plan and co-ordinating asset management planning.
                                                                             environments and funding for infrastructure can help us create
                                                                             attractive, high-quality places to live and work.
The Resource Management Act requires the council to manage the
environment in a sustainable manner to protect and enhance the
                                                                             The council has chosen to provide this activity primarily through in-
environment. North Shore City, in line with the rest of Auckland, has
                                                                             house expertise.
experienced rapid population growth over the last 10 years and the
rate of change and growth is expected to continue. Planning for the
city’s future growth requires management of the demands for



                                                      Impact on community well-being
                                                                        web link: ..........

              Social                                Economic                            Cultural                            Environmental
              Positive                                Positive                            Positive                                 Positive




               Strategic Priorities for 2005/06
                                                                                                  Actions/Achievements
             (as per City Blueprint Action Plan)

 Apartments development review and good solutions guide                     Draft good solutions guide completed June 2006.

 Bayswater Marina land structure plan                                       Matter still before the Environment Court.

 Centre plans review and implementation                                     All approved Centre Plan projects and ongoing implementation progressing
                                                                            well.

 Centres review                                                             Initial project assessment and data collection completed.

 City Blueprint Plan change                                                 Appeals on hold awaiting the outcome of the Local Government Auckland
                                                                            Amendment Act changes.

 Devonport Peninsula land use and transport study                           Project stages 1-4 complete. Stages 5 and 6 under way.

 Heritage programme                                                         Heritage work focus on Residential 3 Zone Review.

 Highbury Commercial Centre Project                                         Centre plan and implementation plan adopted.

 Long Bay structure plan                                                    Hearings held in November 2005, decision made in April 2006.

 Mixed-use development review and good solutions                            Guide completed and available.

 Northcote central project                                                  Housing New Zealand housing development plan process commenced. All
                                                                            approved infrastructure projects programmed.

 Open space in and around centres study                                     Incorporated in centre plan projects.

 Review of infill development - stormwater and stream protection            Part of the network consents work. District Plan changes identified.

 Review of infill development - suburban character areas                    Plan change notified April 2006.

 Review residential development in greenfield areas                         Project divided into two. One dealt with the infill review, the other will be
                                                                            progressed in 2006/07.

 Takapuna fringe project                                                    Incorporated into the Takapuna Strategic Review.




                                                                        Page 61
                 Strategic Priorities for 2005/06
                                                                                                        Actions/Achievements
               (as per City Blueprint Action Plan)

  Three waters development review and good solutions guide                        Part of the network consents work.

  Transport pollution study                                                       Transport Strategy finalised.




                                 Key Projects                                                           Actions/Achievements
  Review trends of land use and development to test policy effectiveness          Investigation study complete. Moving into a monitoring regime to continue
                                                                                  to monitor areas under development pressure.

  Participate with iwi in environmental policy and planning                       Iwi have been involved in a number of key projects such as the Long Bay
                                                                                  Structure Plan.

  Participate in regional initiatives that affect the council                     Continued participation and involvement in the following regional
                                                                                  initiatives: Regional Growth Strategy Review including Business Land
                                                                                  Strategy work, Local Government (Auckland Amendment Act reporting and
                                                                                  hearings), Auckland Sustainable Cities programme including sustainable
                                                                                  public buildings, Passenger Transport Procurement project, Regional
                                                                                  Settlement Strategy and Urban Design Protocol related projects, START
                                                                                  (Long Term Sustainable Framework for Auckland region), regional
                                                                                  community outcomes and the Metro project.

  Investigate the development of a Heritage Policy and Strategy                   Heritage work has focused on the Residential 3 Zone Review.


Level of Service Provision


                     How we measure success                                              Actual 2005/06                         Plan 2005/06
  Residents and businesses are satisfied with the methods used to address                        27%*                                   40%
  environmental issues

  Residents and businesses are satisfied with the built environment                              53%*                                   70%

  Residents and businesses are satisfied with the natural environment                            73%*                                   80%

  Number of originally excluded district plan items made operative                                 13                                    19

  Percentage of plan changes determined within nine months of original                            50%                                   95%
  notification

  Satisfaction of “users” with the processes employed in all centre plan or                       43%                                   90%
  structure plan projects

  Total operating expenditure per rateable property                                               $73                                   $78


* Targets in this area have not been met however they are consistent
with past years’ results. Significant work is being carried out to better
understand the reasons behind these results.




                                                                              Page 62
Environmental Policy and Planning financial information
                                                                                     Actual      Plan    Actual
                                                                                    2005/06   2005/06   2004/05
                                                                                       $000      $000      $000
     Operating expenditure
     Expenditure                                                                     6,136     6,422     6,274

                                                                                     6,136     6,422     6,274

     Funded by
     General rates and other revenue                                                 5,922     6,203     6,156
     Charges for services                                                              146       219       118
     Other grants and subsidies                                                         68          -        -

                                                                                     6,136     6,422     6,274




  The opening chapter of the Michael King Writers’ Studio (pictured)
  was written when author Geoff Chapple took up residence in August
  in the old signalman’s house on Mount Victoria, Devonport. The
  centre supports our city’s strong literary history and means we can
  keep the tradition of supporting writers. The signalman’s house on
  Mount Victoria was built in 1898 and was designed by Edward Bartley,
  a Devonport resident and councillor. The signalman’s job was to
  advise of ships arriving that brought news and letters from overseas.




                                                                          Page 63
Environmental Consents

Overview                                                                        Management Act and the Building Act. Environmental Consents
                                                                                ensure development complies with health and safety standards and
The city’s beaches, native bush areas and open spaces create an
                                                                                seek to achieve the outcomes sought in the District Plan by granting
attractive environment for people to live, work and play. All
                                                                                consents for developments and activities. To assist people with
development in the city needs to be sensitive to the city’s natural
                                                                                information on development issues, an advisory service is provided
and built environment, and the city’s heritage features. Attractive
                                                                                as part of this work including building code and planning advice
and innovative development can create appealing places for living,
                                                                                along with property information.
working and shopping, enhancing the character and environment
of the city.
                                                                                The council has chosen to provide this service through in-house
                                                                                expertise.
Environmental Consents control the type of development in the city
by implementing the provisions of the District Plan, Resource



                                                       Impact on community well-being
                                                                                     web link: ..........
               Social                               Economic                                 Cultural                          Environmental
               Neutral                                 Neutral                                 Neutral                                Positive




                 Strategic Priorities for 2005/06
                                                                                                       Actions/Achievements
               (as per City Blueprint Action Plan)

 Construction quality study - weathertightness of
 buildings
 Reviewed standards and practices and put in place stricter controls for       The building application process requires higher quality and more detailed
 inspecting and approving cladding systems                                     information to be presented as part of the lodgement process. More
                                                                               detailed and additional inspections also form part of the overall building
                                                                               consent process to ensure quality construction.




                              Key Projects                                                             Actions/Achievements
 Improve service delivery to achieve best practice in environmental consents   The resource management group has increased delegations levels with the
 and inspections                                                               support of the council. The recruitment/retention strategy has been
                                                                               developed and implemented within the resource management area.

                                                                               The building team has applied for building accreditation through the
                                                                               Department for Building and Housing. The accreditation process involves a
                                                                               review of processes, procedures, quality assurance and technical
                                                                               competencies. The project to prepare for accreditation is programmed to be
                                                                               completed in 2007.

 Provide an advisory service for development issues                            There has been ongoing review and enhancement of the advisory service.
                                                                               The advisory service is developing a scripted database to enable the
                                                                               Actionline division to answer low-level development questions. This will
                                                                               ensure the technical calls handled by the Environmental Services team are
                                                                               answered in a timely manner.

 Continue to investigate options to seek efficiency savings                    The service is continuing to strive for efficiency gains through the annual
                                                                               budget planning process. A new fees schedule has been adopted for the
                                                                               2006 year.

                                                                               Additional staffing resource requirements have been evaluated through a
                                                                               programmed resource modeling approach.




                                                                           Page 64
Level of Service Provision


                    How we measure success                                               Actual 2005/06             Plan 2005/06
 Customers are satisfied with the council’s service for building consents                     69%*                       80%

 Customers are satisfied with the council’s service for land-use consents                     62%*                       80%

 Customers are satisfied with the council’s service for subdivision consents                  75%*                       80%

 Building consents processed within statutory timeframes                                      70%*                       80%

 Land-use consents processed within statutory timeframes                                      67%*                       80%

 Subdivision consents processed within statutory timeframes                                   80%                        80%

 Residents and businesses are satisfied with the advisory services                            92%                        80%

 Residents and businesses are satisfied with the building inspection service                  86%                        80%

 Net operating expenditure per rateable property                                              $84                        $79

* Satisfaction levels are below plan due to weathertightness issues and
changes to the Building Act which have increased information requirements
from applicants.




 Environmental Consents financial information
                                                                                                           Actual       Plan    Actual
                                                                                                          2005/06    2005/06   2004/05
                                                                                                             $000       $000      $000
        Operating expenditure
        Expenditure                                                                                       19,127     16,518    19,708
        Interest                                                                                               2           -        1
        Depreciation                                                                                           -        109         -

                                                                                                          19,129     16,627    19,709

        Funded by
        General rates and other revenue                                                                    7,014      6,482        9,805
        Charges for services                                                                              12,115     10,145        9,904

                                                                                                          19,129     16,627    19,709

        Capital expenditure
        New assets                                                                                             -           -          4

                                                                                                               -           -          4

        Funded by
        General rates and other revenue                                                                        -           -          4

                                                                                                               -           -          4




                                                                               Page 65
Craig Tibbets, building inspector, demonstrates the new TXT2nspect
service which is a fast way to book a building inspection. Simply text
the word INSPECT with the building consent number to 8600 and you
will get a call back to arrange a suitable inspection time. The other
way is to call 486 8600 and ask for inspection bookings.




                                                                         Page 66
Environmental Protection

Overview                                                                           Monitoring and action programmes with the community and
                                                                                   schools can help restore, enhance and protect the city’s
The council provides a wide range of environmental protection
                                                                                   environment. Education can also help limit detrimental
services in relation to noise, air and water quality, food and liquor
                                                                                   environmental effects. Regional and national monitoring
licensing, dog control, dangerous goods, bylaw enforcement,
                                                                                   programmes such as Safeswim and Wai Care, along with air and
pollution and public health investigations, and environmental and
                                                                                   noise programmes, are well aligned with regional and national
public health education. The council is legally required to provide
                                                                                   policy. Environmental information is available on the council’s
some of these services and provides the others to help ensure the
                                                                                   website (www.northshorecity.govt.nz).
health and safety of the city’s people and visitors.




                                                      Impact on community well-being

              Social                               Economic                                   Cultural                          Environmental
              Positive                                Positive                                 Neutral                                 Positive




               Strategic Priorities for 2005/06
                                                                                                       Actions/Achievements
             (as per City Blueprint Action Plan)

 Network Consents
 Review the water quality monitoring programmes as part of the network            A network consents water monitoring plan has been developed.
 consents application process




                             Key Projects                                                              Actions/Achievements
 Develop a package of education, social marketing, action and                     Sustainable Living Programme - adult education courses delivered and
 communication tools aimed at changing individual and community                   interactive display at the North Shore Home Show.
 behaviour towards more sustainable packages

 Increase the number of schools participating in the national Enviroschools       Six new schools joined Enviroschools Programme. The total number of
 Programme                                                                        schools involved is now 11.

 Increase the number of people participating in Wai Care programmes               There were 24 active Wai Care groups in 2005/06 year up from 16 in 2004/
                                                                                  05. In addition, over 700 students were engaged in one-off Wai Care
                                                                                  education and action sessions, up from 120 students in 2004/05.

 Introduce a revised food-safety grading system                                   All food premises have been graded and the results are available on the
                                                                                  intranet.

 Review bylaws relating to environmental protection in accordance with the        Trading in Public Places and Control of Temporary Signs bylaws now
 requirements of the Local Government Act 2002                                    operative and work is well under way on all other bylaws.




                                                                              Page 67
Level of Service Provision


                   How We Measure Success                                                 Actual 2005/06                  Plan 2005/06
 Residents and businesses are satisfied with the service for food licensees                    97%                                80%

 Residents and businesses are satisfied with the service for liquor licensees                  94%                                80%

 Residents and businesses are satisfied with the service for dog control                       77%                                80%
 enforcement

 Percentage of noise complaints attended within 35 minutes                                     87%                                80%

 Number of recreational water areas monitored year round during summer                          32                                 26

 Number of people participating in educational initiatives                                    38,500                             10,000

 Net operational expenditure per rateable property                                             $51                                $49



No significant variances in level of service have been noted over the
year.




Environmental Protection financial information
                                                                                                            Actual             Plan           Actual
                                                                                                           2005/06          2005/06          2004/05
                                                                                                              $000             $000             $000
        Operating expenditure
        Expenditure                                                                                          5,662            5,446            5,596
        Depreciation                                                                                             4               11               10

                                                                                                             5,666            5,457            5,606

        Funded by
        General rates and other revenue                                                                      4,253            3,997            4,147
        Charges for services                                                                                 1,408            1,460            1,459
        Grants and subsidies                                                                                     5                 -               -

                                                                                                             5,666            5,457            5,606




Level of Service Provision



                                                                                                       The Great Drain Game continues to be a hit in
                                                                                                       schools and at events, providing children and
                                                                                                       adults with a hands-on opportunity to learn
                                                                                                       about water, drains, pollution and where it
                                                                                                       ends up. Chris Stumbles, Stormwater planning
                                                                                                       engineer, demonstrates the game at this year’s
                                                                                                       North Shore Home and Garden Show.




                                                                                Page 68
Waste Minimisation

Overview                                                                          In 2005/06 the council collected 22,250 tonnes of recyclables. This
                                                                                  means that 46 per cent of the household materials we collect are
This output area covers the waste and recycling services for
                                                                                  being diverted from landfill.
households, commercial and industrial areas, public education and
management of closed landfills. The Health Act requires councils to
                                                                                  The council has one refuse transfer station under contracted
ensure solid waste is collected and the Local Government Act 2002
                                                                                  operation in Devonport.
requires the council to prepare a waste management plan. As our
population continues to grow, we are producing more and more
                                                                                  The council has chosen to provide these services through in-house
waste. With the Rosedale landfill now closed, we must set a more
                                                                                  planning and administration with contracted collection and
responsible course for the future. This includes reducing waste at
                                                                                  disposal.
the source and finding better ways to recycle and recover materials
that are being thrown out. The “user pays” waste policy provides an
incentive for people to maximise their use of the recycling collection.



                                                       Impact on community well-being
                                                                         web link: ..........

              Social                                Economic                                  Cultural                            Environmental
               Positive                                Neutral                                 Neutral                                   Positive




               Strategic Priorities for 2005/06
                                                                                                       Actions/Achievements
             (as per City Blueprint Action Plan)

 Waste Minimisation
 Reducing the quantity of waste disposal of landfill by five per cent (of 1977   The council, through the pre-paid rubbish bag system, sent 26,272 tonnes
 levels) per annum (irrespective of growth) towards the goal of zero waste is    of waste to landfill in 2005/06 and sent 22,250 tonnes of recyclables to
 the main aim of our Waste Minimisation Plan, which was published in 2001        recovery markets. This is a 5 per cent reduction in waste to landfill and a 6.5
 and is currently being implemented                                              per cent reduction of all materials collected at kerbside even though there
                                                                                 was a 7 per cent increase in recyclables collected. Some of this reduction
                                                                                 may have resulted through a change in the inorganic collection service
                                                                                 schedule, as well as the change to the recycling collection service.

                                                                                 The amount of waste and recyclables collected through the inorganic
                                                                                 collection does not correspond to the 2004/05 financial year collection as
                                                                                 steel was not separated this year due to the contract methodology. This
                                                                                 collection methodology has been addressed and steel will be separated and
                                                                                 sent to recovery markets for the collection occurring in 2006/07.




                                                                            Page 69
                             Key Projects                                                              Actions/Achievements
Continued provision of direct waste services i.e. user-pays rubbish collection   The council provided a user-pays rubbish collection service and a recycling
and recycling (waste series review, contracts tendering)                         collection service throughout 2005/06.

                                                                                 Over 400 residents of North Shore City have attended composting and worm
                                                                                 farming courses and have received worm farms to continue using the skills
                                                                                 they have learnt at these courses.

                                                                                 The Business Waste Reduction programme has continued with 20 businesses
                                                                                 taking part in the BusinessCare EnviroMark programme, the national launch
                                                                                 of the EnviroSmart Programme which will provide sustainability assistance to
                                                                                 some 516 businesses across the country (180 businesses in Auckland and 64
                                                                                 businesses in North Shore City).

                                                                                 The construction and demolition waste programme has progressed with the
                                                                                 adoption of national guidelines for the sustainable use and recovery of this
                                                                                 waste type. A major construction company has signed an agreement with
                                                                                 the council to use the guidelines developed and report to the council on the
                                                                                 success of their activities.

Increase organic waste recovery, promote cleaner production in business          Four household hazardous waste collections were held in the city collecting
and remove household hazardous waste from the waste stream                       127,757kg from 4,382 residents.

Continue to facilitate school waste reduction programmes and the use of          Over 30 visits to primary, secondary and tertiary schooling institutes
community initiatives Wastewise Fund                                             occurred. Over 500 students were included in Wastewise schools
                                                                                 programme activities. Tools used to proactively encourage students to learn
                                                                                 about waste issues included interactive games, songs and waste audits.
                                                                                 Waste education continued to be a topic in the council’s Project K course
                                                                                 involvement.

                                                                                 Thirteen applications to the WasteWise Fund were accepted and funded to a
                                                                                 level of $54,000.

Review the 2001 Waste Minimisation Plan                                          Completed as part of the City Plan 2006/16 process.

Review the Waste Bylaw as required by the Local Government Act 2002              The Waste Bylaw was reviewed and adopted on 1 August 2005. The waste
                                                                                 levy provisions of the bylaw were challenged through the Auckland High
                                                                                 Court. The imposition of a waste levy was considered by the court to be
                                                                                 unable to be implemented, but all other aspects of the bylaw were
                                                                                 acceptable to the court. The provisions of the bylaw are being enforced by
                                                                                 the bylaw enforcement team.

Local implementation of the New Zealand Waste Strategy, adopted in               The Waste Minimisation Plan was updated and approved by the council
principle by the council in June 2002                                            (Waste Minimisation Plan 2005/2008). All programmes and activities
                                                                                 identified in the plan have been commenced or programmed to commence
                                                                                 during the plan period.

Implement a kitchen waste collection service through a staged roll-out           A kitchen waste collection service has not been implemented to date due to
process, initially to approximately 10,000 households                            the lack of success in instigating a waste levy. This programme relies on the
                                                                                 income from a levy for it to be offered to residents of North Shore City.

Implement a waste levy following commencement of the waste operator              The Auckland High Court has considered a waste levy implemented on a
licensing system                                                                 local level unable to be implemented. Council officers have been working
                                                                                 on a national level to have levies introduced through legislation. The Greens
                                                                                 Waste Minimisation Bill 2006 is currently before the select committee. This
                                                                                 bill includes the provision of a waste levy. The council is supportive of this
                                                                                 bill as the vehicle for the introduction of a levy.




                                                                            Page 70
Level of Service Provision


                    How we measure success                                                Actual 2005/06                  Plan 2005/06
 Residents and businesses are satisfied with the reliability of rubbish                        82%                                80%
 collection

 Residents and businesses are satisfied with the cleanliness of the street after               75%                                80%
 collection

 Residents and businesses are satisfied with reliability of the recycling                      77%                                80%
 collection

 Percentage of total household waste collected that is diverted from landfill                  46%                                40%
 to beneficial use

 Net operational expenditure per rateable property                                             $36                                 $46



No significant variances in level of service have been noted over the
year.




Waste Minimisation financial information
                                                                                                            Actual             Plan            Actual
                                                                                                           2005/06          2005/06           2004/05
                                                                                                              $000             $000              $000
        Operating expenditure
        Expenditure                                                                                          6,297            6,700             6,650

                                                                                                             6,297            6,700             6,650

        Funded by
        General rates and other revenue                                                                      1,277            1,005             1,100
        Charges for services                                                                                 3,044            3,738             3,610
        Waste Management rates                                                                               1,976            1,957             1,940

                                                                                                             6,297            6,700             6,650




                                                                                                      Westlake Girls School named its envirogroup
                                                                                                      Bulb and now have 20 members. The
                                                                                                      enthusiastic group, with support from teachers,
                                                                                                      has worked with our waste minimisation staff to
                                                                                                      set up a recycling system and worm farms
                                                                                                      throughout the school. Our staff work with
                                                                                                      students and teachers from all around the city,
                                                                                                      giving schools the help and resources needed to
                                                                                                      set up recycling programmes.




                                                                                Page 71
Part 1
Community Services

Libraries                         75
Parks, Beaches and Sportsfields   77
Leisure Services                  80
Community Liaison, Grants,
Arts and Civil Defence            83
Housing for Older People          86
Cemetery                          88
Community Services

Encouraging people to take part in community activities creates a            Six output areas make up the Community Services significant activity
positive spirit in the city and enhances community and personal              - Libraries - Parks, Beaches and Sportsfields - Leisure Services -
development. It adds to the health and vitality of the city and its          Community Liaison, Grants, Arts and Civil Defence - Housing
people.                                                                      for Older People - Cemetery.


The council provides a range of opportunities for community groups           These output areas contribute to the council’s key outcomes in the
and individuals to get involved in recreation, leisure, arts, culture        following way:
and educational activities. It also supports community volunteers
and groups by using grants, subsidies and providing facilities. As
the city’s population has increased, its people have become more
diverse. This has increased the demands and the range of the
council’s community services.




                                                                                                                                                  Community Liaison
                                                                                                                                                  Grants, Arts & Civil
                                                                                                          Parks, Beaches and




                                                                                                                                                                         Housing for Older
                                                                                                                               Leisure Services
                                                                                                          Sportsfields
 Key Outcomes - (As per the council’s Strategic Plan,




                                                                                                                                                                                             Cemetery
                                                                                              Libraries




                                                                                                                                                  Defence
 pages 18-19)




                                                                                                                                                                         People
 A unique and valued natural environment
 Clean and healthy water, land and air                                                                          ✓
 Accessible beaches, green spaces and parks                                                                     ✓                                                                                 ✓


 A quality built environment
 A variety of neighbourhoods                                                                                    ✓


 Community well-being
 Healthy and active lifestyles                                                                  ✓               ✓                ✓                        ✓
 Safe communities                                                                                                                                         ✓                   ✓
 Equality of access and community support                                                       ✓               ✓                ✓                        ✓                   ✓                   ✓
 A cosmopolitan city valuing its identity, people and cultures                                                  ✓                                         ✓


 Economic development
 Accessible knowledge and education and a skilled workforce                                     ✓                                                         ✓
 Recognition for its unique local attractions                                                                   ✓                                         ✓


 Priorities and Direction - (As per the council’s Strategic Plan,
 pages 24-36)

 A unique and valued natural environment
 Promoting environmental awareness, responsibility and conservation                                             ✓                                                                                 ✓
 Promoting ecosystems and greening our city                                                                     ✓


 Community well-being
 Aligning our activities, services and policies to community needs                              ✓               ✓                ✓                        ✓
 Improving safety in the community                                                                                                                        ✓                   ✓
 Working with other councils, organisations and groups                                          ✓               ✓                ✓                        ✓                   ✓                   ✓




                                                                        Page 74
Libraries

Overview                                                                              important focus for local communities and opportunities to access
                                                                                      public documents and council services. With changes in technology
The council’s library services provide access to a wide range of
                                                                                      and society, the council is exploring more innovative methods of
information sources for leisure, to help increase community
                                                                                      providing its library services and of promoting life-long learning in
knowledge and improve skills and literacy. North Shore City has
                                                                                      the community. It is also trying to make sure people can access the
seven separate libraries, which operate seven days per week, and a
                                                                                      skills and technology required for living and working in a
mobile library service which operates five days per week.
                                                                                      knowledge economy. While there is no legal requirement for the
Information sources include books, magazines, CD-ROMs, CDs,
                                                                                      council to provide libraries, it provides the service because of the
DVDs, video and electronic databases including the Internet.
                                                                                      importance to its residents of access to recreation and leisure,
Services are also provided to meet the specific needs of different
                                                                                      knowledge and education opportunities.
groups in our community including special literacy, education,
cultural and those that are housebound. Libraries provide an



                                                          Impact on community well-being
                                                                                          web link: ..........
               Social                                  Economic                                   Cultural                            Environmental
               Positive                                   Positive                                  Positive                                 Neutral




                Strategic Priorities for 2005/06
                                                                                                            Actions/Achievements
              (as per City Blueprint Action Plan)

 New leisure and community facilities planning
 This project will look into the provision of new library facilities in the Albany   Auckland Regional Physical Activity and Sport Strategy and the North
 area to address the growth issues in that area                                      Harbour Physical Activity Strategy both completed. Master planning for
                                                                                     community facilities in the Albany area initiated.




                               Key Projects                                                                 Actions/Achievements
 Provide a high-quality, seven-day-a-week library service                            The opening of the Albany Village Library on 5 May 2005 added another
                                                                                     service point in the North of the City. All seven libraries provide a seven-
                                                                                     days-a-week-service and two have staffed learning centres.

 Planning for a new library at Birkenhead to be started in 2005/06 and               The Birkenhead Library project advanced to completed working drawings
 completed in 2006/07                                                                but was then halted after the new building failed to gain resource consent.

 Planning for the extension of the Devonport Library into the old visitor            The plans for the new Devonport extension have been reviewed during the
 information centre space, estimated to cost $0.8m, to be completed in               year.
 2006/07

 Provide a new automated library management system which is shared with              A new automated library management system (ELGAR) was implemented
 Auckland, Manukau, Waitakere and Rodney                                             on 16 June 2005. This shared system with Auckland, Manukau, Waitakere
                                                                                     and Rodney has been a big success with the project winning the 2006
                                                                                     Computer World Excellence Award for the most successful implementation
                                                                                     of a computer system in the country.




                                                                                Page 75
Level of Service Provision

                   How we measure success                                           Actual 2005/06                       Plan 2005/06
 Percentage of residents who have used library services during the year                  65%                                      66%

 Residents and businesses are satisfied with the library service                         92%                                      80%

 Percentage of population holding a current library card                                 51%                                      66%

 Library floor space per 1,000 members                                                   53m    2
                                                                                                                                 53m2

 Available bookstock per capita                                                           2.6                                     2.9

 Number of internet website “hits”                                                      187,158                                 157,500

 Net operating expenditure per rateable property                                         $146                                    $145

No significant variances to levels of service have been noted over the year.

 Libraries financial information
                                                                                                           Actual              Plan            Actual
                                                                                                          2005/06           2005/06           2004/05
                                                                                                             $000              $000              $000
       Operating expenditure
       Expenditure                                                                                         11,328           10,058              9,408
       Interest                                                                                                17              193                178
       Depreciation                                                                                         1,611            1,659              1,885

                                                                                                           12,956           11,910            11,471

       Funded by
       General rates and other revenue                                                                     12,213           11,379            10,852
       Charges for services                                                                                   743              531               619

                                                                                                           12,956           11,910            11,471

       Capital expenditure
       New assets                                                                                           1,856             4,337             3,467

                                                                                                            1,856             4,337             3,467

       Funded by
       General rates and other revenue                                                                      1,478             1,378             1,615
       Loans                                                                                               (1,719)            2,485               994
       Development contributions                                                                            2,095               474               856
       Other subsidies and grants                                                                               2                  -                2

                                                                                                            1,856             4,337             3,467




                                                                                                    Babies and children under five have fun at the
                                                                                                    free storytime and lapsit sessions run at our
                                                                                                    libraries. Sean Murgatroyd, children and young
                                                                                                    adults’ librarian, leads a session where children
                                                                                                    and parents share in singing, music and
                                                                                                    movement. The sessions help develop a child’s
                                                                                                    confidence and introduce a lifelong love of books
                                                                                                    early on.




                                                                          Page 76
Parks, Beaches and Sportsfields

Overview                                                                            of existing parks to meet the city’s open space and activity
                                                                                    requirements. It is important we provide for future generations by
The Local Government Act 2002 requires the council to provide for
                                                                                    protecting natural areas and ecosystems.
recreation and the Reserves Act sets out the process for classifying
and protecting reserves. The city’s extensive range of parks, beaches
                                                                                    The council manages and maintains around 500 parks, scenic bush
and coastal walkways is enjoyed for a variety of reasons. There are
                                                                                    reserves and beaches. These parks include 86 sportsfields, 112
long stretches of white sand to relax on, safe locations for picnics
                                                                                    playgrounds, 10km of sea walls and a range of other assets allowing
and vantage points to watch the sea. Many people use these spaces
                                                                                    for a variety of activity within reserves. Grants are also made
for playing, exercise and other forms of recreation. Other people
                                                                                    towards the maintenance of non-council-owned sportsfields that
value these spaces for the solitude or views they provide. There are
                                                                                    are available for public use.
large parks in all regions of the city, many of which have sportsfields,
playgrounds, bush walks, streams and other recreational amenities.
                                                                                    The council has chosen to provide this service through in-house
As the city’s population and residential density increase, availability
                                                                                    planning and administration with contracted physical works for all
and affordability of additional parkland reduce. Changes in society
                                                                                    operational, maintenance and capital works.
and lifestyle are changing people’s recreation patterns. The focus
will gradually shift towards appropriate, sustainable improvement



                                                         Impact on community well-being

               Social                                 Economic                                 Cultural                           Environmental
               Positive                                  Positive                               Positive                                    Positive




                Strategic Priorities for 2005/06
                                                                                                        Actions/Achievements
              (as per City Blueprint Action Plan)

 Destination parks development
 This is a new category of distinctive parks chosen to extend the range of         Completed reserve management plans for Sanders, Long Bay and Three
 activities available or offer higher quality experience for visitors. Stage one   Streams reserves. Draft development plans for Long Bay and Three Streams
 planning including public consultation will commence for Sanders Park,            reserves complete.
 Wainoni Park, Onepoto Domain, Browns Bay Beach and also Long Bay
 Regional Park (in conjunction with the ARC)

 Parks Acquisition Programme
 A Parks Acquisition Programme is being developed outlining criteria for           Updated the parks acquisition plan to cater for growth and ensure that the
 purchasing land. During the year, the council may consider the purchase of        council’s strategic objectives are met.
 additional park land not formally included in the City Plan, if opportunities
 arise                                                                             Acquisitions for additional parkland in Albany completed.

 Recreation Route/Walkways Development Plan
 This plan looks at developing alternative recreation routes for different         Completed construction of Northboro cycleway. Planning for cycleway
 groups within the city. We will consider bush walks, bridle trails, mountain-     between Ngataringa reserve and Esmonde Road under way.
 bike tracks and routes for the mobility impaired
                                                                                   Feasibility study of Takapuna to Milford walkway under way.

 Sportsfields Strategy
 This project will set a framework for developing and managing sportsfields        Planning for Ashley reserve capital project under way.
 in the city. The project will identify areas where sportsfield provision is
 inadequate and guide our ongoing work in upgrading these facilities




                                                                               Page 77
                               Key Projects                                                        Actions/Achievements
 Little Shoal Bay Reserve development                                        Draft Development Plan complete.

 Kell Park Reserve development                                               Stage 1 construction complete.

 Refurbishment of Devonport Domain                                           Draft Development Plan complete.

 Continued development of Marlborough Park                                   Additional pathway construction completed.

 Browns Bay Reserve development                                              Construction complete.

 Northboro Coastal Walkway development                                       Construction complete.

 City-wide sportsfields development, including refurbishment and upgrade     Undertaken 12 capital projects across the city, including new and upgraded
                                                                             facilities. These sportsfields were commissioned in Spring 2005.


Level of Service Provision


                    How we measure success                                         Actual 2005/06                          Plan 2005/06
 Residents are satisfied with the beaches                                                   80%                                   80%

 Residents are satisfied with parks                                                         89%                                   80%

 Residents are satisfied with public toilets                                                55%                                   80%

 Residents are satisfied with sportsfields                                                  77%                                   80%

 Area (ha) of parks and reserves per 1,000 head of population                                8.0                                  7.93*

 Area (ha) of sportsfields per 1,000 head of population                                     7.65                                  7.44*

 Number of playgrounds per 1,000 population                                                 11.1                                  10.6*

 Number of public toilets per 10,000 population                                             0.35                                  0.28*

 Net operational expenditure per rateable property                                          $254                                  $245

* Plan numbers in the Annual Plan were recorded as total, not per
head of population.


No significant variances in level of service have been noted over the
year. Public toilet satisfaction continues at levels below expectation
and further work is being carried out in this regard.




                                                                                                        The Wainoni Park grand opening celebrated
                                                                                                        the stage one upgrade of the 40ha park and
                                                                                                        was combined with the launch of Greenhithe
                                                                                                        School’s walking school bus and a community
                                                                                                        planting day.




                                                                         Page 78
Parks, Beaches and Sportsfields financial information
                                                            Actual      Plan    Actual
                                                           2005/06   2005/06   2004/05
                                                              $000      $000      $000
    Operating expenditure
    Expenditure                                            15,776    15,576    14,554
    Interest                                                1,816     1,425     1,013
    Depreciation                                            4,087     3,510     3,462

                                                           21,679    20,511    19,029

    Funded by
    General rates and other revenue                        21,316    20,091    18,620
    Charges for services                                      347       401       409
    Property income                                            16        19         -

                                                           21,679    20,511    19,029

    Capital expenditure
    New assets                                             18,534    27,576     6,916
    Renewal assets                                          2,361     2,315     2,343
    Vested assets                                           4,473     1,500     3,818

                                                           25,368    31,391    13,077

    Funded by
    Vested assets                                           4,473     1,500     3,818
    General rates and other revenue                         2,524     2,435     2,577
    Loans                                                    (948)   22,283     1,734
    Development contributions                              11,819     3,513     4,824
    Grants and subsidies                                        -     1,660       113
    Special funds                                           7,500          -       11

                                                           25,368    31,391    13,077




                                                 Page 79
Leisure Services

Overview                                                                         with community volunteers and groups to add and enhance these
                                                                                 services. During 2005/06, 984,760 people visited the city’s leisure
The Local Government Act 2002 requires the council to provide
                                                                                 facilities.
leisure services and facilities and, because of the importance of
recreation opportunities to the health and enjoyment of its
                                                                                 The council’s facilities include five centres (at Beach Haven,
residents, the council’s leisure services unit plans, promotes and
                                                                                 Birkenhead, Browns Bay, Glenfield and Takapuna), three of which
provides for participation in leisure activities in two ways. It
                                                                                 have swimming pools.
provides programmes directly and also provides space for organised
and casual activities in leisure centres and works in partnerships



                                                        Impact on community well-being

              Social                                 Economic                                  Cultural                           Environmental
               Positive                                 Positive                                Positive                                 Neutral




               Strategic Priorities for 2005/06
                                                                                                      Actions/Achievements
             (as per City Blueprint Action Plan)

 North Harbour Physical Activity Strategy
 In association with Harbour Sport and the Rodney District Council, and with    North Shore City Council was one of the parties involved in preparing the
 strategic support from Sport and Recreation New Zealand (SPARC), this          North Harbour Physical Activity Strategy. One of the key objectives of the
 work will develop a physical activity strategy for the city. It will look at   strategy is to enable all residents to be active and have access to recreational
 recreation and sports trends and community needs and identify our role and     facilities. This strategy was launched during July 2006.
 that of community organisations in meeting these needs

 Northern Recreational Precinct Master Plan
 This project will focus on providing new facilities to growth areas,           The preparation of the northern recreational precinct master plan, which
 particularly in the northern area of the district                              includes the North Harbour Stadium, Albany Lakes and Hooton Reserve, is
                                                                                currently under way. The master plan will define the future components of
                                                                                the precinct and identify the appropriate approach for integration of the
                                                                                current and future sport and recreation facilities. Key stakeholders and the
                                                                                public are currently being consulted on their needs relating to the precinct.
                                                                                Based on the feedback so far, significant progress has been made in the
                                                                                preparation of various draft options. The aim is to have the preferred master
                                                                                plan option adopted by the council by October 2006.




                              Key Projects                                                            Actions/Achievements
 Maintain and increase usage of North Shore’s leisure facilities.               Glenfield:
                                                                                -   Part repaint interior
                                                                                -   Replace internal lighting
                                                                                -   Refurbish steamroom
                                                                                -   Gravity room completed

                                                                                Takapuna:
                                                                                -   New lifeguard station
                                                                                -   Family change area refurbish

                                                                                Birkenhead:
                                                                                -    High ropes course completed
                                                                                -    Fencing around Osborne Pool
                                                                                -    Lift installed
                                                                                -    Toilets for disabled completed
                                                                                -    Osborne Pool changeroom refurbish




                                                                           Page 80
                               Key Projects                                                        Actions/Achievements
                                                                            East Coast Bays:
                                                                            -    Boxing area upgraded
                                                                            -    Internal painting of centre
                                                                            -    Stadium floor revarnished

                                                                            ActivZone:
                                                                            -    Entrance for disabled completed


Level of Service Provision



                    How we measure success                                         Actual 2005/06                        Plan 2005/06
 Customers are satisfied with the leisure centres                                           89%                               80%

 Number of visits to Beach Haven Sports Centre                                             16,809                            16,646

 Number of visits to Takapuna Aquatic Centre                                              184,294                           142,535

 Total visits to the Birkenhead Leisure Centre                                             40,484                            67,626

 Total visits to East Coast Bays Leisure Centre                                           114,880                            73,868

 Total visits to Glenfield Leisure Centre                                                 628,293                           720,977

 Building and property requests for service actioned within required                        96%                               95%
 timeframes

 Net cost of operations per rateable property                                                $42                              $38

 Percentage cost recovery through user charges                                              54%                               59%

No significant variances in level of service have been noted over the
year except for Glenfield Leisure Centre which had issues during the
year with its hydroslide and spa pool facilities.



 Leisure Services financial information
                                                                                                                Actual       Plan      Actual
                                                                                                               2005/06    2005/06     2004/05
                                                                                                                  $000       $000        $000
       Operating expenditure
       Expenditure                                                                                              7,546      7,132        6,529
       Interest                                                                                                     2        115            -
       Depreciation                                                                                               198        347          238

                                                                                                                7,746      7,594        6,767

       Funded by
       General rates and other revenue                                                                          3,491      3,021        2,625
       Charges for services                                                                                     4,075      4,495        4,063
       Grants and subsidies                                                                                       180         78           79

                                                                                                                7,746      7,594        6,767

       Capital expenditure
       New assets                                                                                                  417      493         1,241

                                                                                                                   417      493         1,241

       Funded by
       General rates and other revenue                                                                             417       493        1,133
       Loans                                                                                                         -      (137)           -
       Development contributions                                                                                     -       137            -
       Capital funding account                                                                                       -          -         108

                                                                                                                   417      493         1,241

                                                                        Page 81
          ActivZone in Glenfield is an outdoor recreation
          venue where young people can meet, hang out,
          play or get active. It includes a rink with an all-
          purpose surface for skating and other sports, two
          game zones, a skate hire booth and a cafe. The
          multi-purpose sports floor, which covers the rink
          and is believed to be the first of its kind in New
          Zealand, is used casually for skating, inline hockey
          training and games, and other organised indoor
          sports including soccer and mini ball.




Page 82
Community Liaison, Grants, Arts and Civil Defence

Overview                                                                                The Civil Defence Act requires the council to prepare a local civil
                                                                                        defence plan and maintain and operate a civil defence organisation.
Strong communities are the building blocks for dynamic cities. The
                                                                                        The council’s civil defence organisation makes sure the community
Local Government Act 2002 requires the council to promote the
                                                                                        knows what precautions it should take and ensures volunteers have
social, environmental, economic and cultural well-being of the
                                                                                        the right training to protect lives and property in an emergency.
community. The council works in partnership with many
community organisations. It is able to sponsor key community
                                                                                        The council has chosen to provide these community services
groups using grants, subsidies and by providing facilities and
                                                                                        through in-house planning, administration and operations. The
opportunities for collaboration. This helps them provide affordable
                                                                                        council provides and supports 40 facilities for the benefit of the
facilities and services to local communities. Some of the many
                                                                                        community. These include facilities such as 29 community halls and
groups and organisations the council works with to promote
                                                                                        centres, community houses, arts and performing arts centres,
community development and well-being include Age Concern,
                                                                                        accommodation for community groups, and major facilities such as
Shore Arts Forum, Disability Information North Shore, Sport North
                                                                                        the North Shore Events Centre, Bruce Mason Centre and North
Harbour, Citizens Advice Bureaux, community houses and centres,
                                                                                        Harbour Stadium.
arts facilities and community co-ordinators.




                                                           Impact on community well-being

               Social                                   Economic                                   Cultural                           Environmental
                Positive                                   Neutral                                  Positive                                 Neutral




                Strategic Priorities for 2005/06
                                                                                                            Actions/Achievements
              (as per City Blueprint Action Plan)

 Community Grants Programme
 This is an ongoing fund administered by us to support community groups                Grants provide an important opportunity for the council to support
 and organisations that deliver community outcomes in line with the                    community based initiatives that meet the demands of the four well-beings.
 council’s policies                                                                    Partnerships with the community strengthen the ability of the city to meet
                                                                                       varied and diverse needs in a range of ways. In 2005/06, 80 grants totalling
                                                                                       $1.7m were disbursed.

 New leisure and community facilities planning
 This project will focus on providing new facilities to growth areas, particu-         Auckland Regional Physical Activity and Sport Strategy and the North
 larly in the northern area of the city. In addition, the project will consider fit-   Harbour Physical Activity Strategy both completed. Master Planning for
 ness for purpose and ensuring community outcomes and service delivery                 community facilities in the Albany area initiated.
 are supported by quality facility development and planning. Key facilities
 are able to address emerging community expectations

 Child and Youth Strategy
 Development of a youth strategy and related plans                                     Youth Destinations Plan under review for update.




                                Key Projects                                                                Actions/Achievements
 Support projects and services initiated by communities of interest which
 contribute to the city’s well-being, including improved:

 -   Development of a positive ageing policy and plan                                  Plan in final stages. Linkages with community outcomes to be built into the
                                                                                       plan.

 -   Development of a Citizens Advice Bureaux blueprint for the future                 Completed with implementation phase in progress in partnership with the
                                                                                       Citizens Advice Bureaux.

 -   Community House/Centre Strategy                                                   All community houses have now reviewed and updated their Strategic
                                                                                       Plans.



                                                                                  Page 83
                                Key Projects                                                              Actions/Achievements
 -      Work with Maori organisations to seek opportunities for collaboration       Matariki Festival has five key citywide events on the programme as part of a
        and partnerships                                                            regional Matariki 06 Festival. All events developed by community
                                                                                    organisations and groups and supported by the council.

 -      Support strong performing, visual and literary networks and encourage       Art centres continue to develop outreach and programmes that support
        cultural and community outcomes                                             participation in the arts.

 -      Implementation of the Arts Strategy                                         Not completed. This will be presented after the community outcomes
                                                                                    process has been completed in 2005/06.

 -      Development of a public art policy and arts requisition plan                Draft completed for consultation which is currently underway with key
                                                                                    stakeholders.

 -      Development of a regional sport and recreational strategy                   Completed with implementation underway - 13 partners involved including
                                                                                    seven local authorities, four sports trusts, the ARC and the Ministry of
                                                                                    Health.

 -      Implementation of the Youth Destination Plan                                Ongoing progress towards implementation. Five sites completed (Greville
                                                                                    Reserve, Sunnynook Park, Meadowood Reserve, Oteha Valley Road Reserve,
                                                                                    Marlborough Park) and services and programmes being designed to
                                                                                    provide activity around destinations.

 -      Support for Youth Council                                                   Youth Council submissions made to Auckland Regional Council and North
                                                                                    Shore City Council, seven bus surveys completed and Youth Week
                                                                                    initiatives.


Level of Service Provision

                     How we measure success                                               Actual 2005/06                            Plan 2005/06
 Residents who have used community halls/centres over the year                                      14%                                     30%

 Residents are satisfied with community halls/centres                                               80%                                     80%

 Theatres and art centres provide services in line with their charters                             100%                                    100%

 Grant recipients meet the council’s funding accountability agreement                              100%                                    100%

 Total value of grants                                                                             $3.2m                                   $3.1m

 Number of volunteers involved in civil defence training over the year                              738                                    1,000

 Net operating expenditure per rateable property                                                    $94                                     $90


No significant variances in levels of service have been noted over the
year.




                                                                                                               We celebrated Maori New Year through art, a
                                                                                                               hikoi, a women’s well-being hui, kapa haka
                                                                                                               performance and a festival day. The local
                                                                                                               events were part of the region-wide Matariki
                                                                                                               Festival and included He Wheturangitia - The
                                                                                                               Shining Stars of the Night Sky at the Bruce
                                                                                                               Mason Centre. Young people got together to
                                                                                                               celebrate Matariki with song and dance
                                                                                                               through kapa haka.




                                                                                Page 84
Community Liaison, Grants, Arts and Civil Defence financial information
                                                                                 Actual               Plan             Actual
                                                                                2005/06            2005/06            2004/05
                                                                                   $000               $000               $000
    Operating expenditure
    Expenditure                                                                   7,906              7,432              7,107
    Interest                                                                          1                 22                  1
    Depreciation                                                                     46                 35                 34

                                                                                  7,953              7,489              7,142

    Funded by
    General rates and other revenue                                               7,477              7,071              6,716
    Charges for services                                                             91                 58                 72
    Property income                                                                  12                 37                 48
    Grants and subsidies                                                            373                323                306

                                                                                  7,953              7,489              7,142

    Capital expenditure
    New assets                                                                       243               200                192

                                                                                     243               200                192

    Funded by
    General rates and other revenue                                                 243                200                 93
    Capital funding account                                                           -                   -                99

                                                                                     243               200                192




                                                                          David Keay, Civil Defence manager, visited Sri
                                                                          Lanka in the aftermath of the tsunami to see how
                                                                          the North Shore City Council could best provide
                                                                          help. He also brought home some valuable
                                                                          lessons for our civil defence, in particular the need
                                                                          to educate our communities about likely civil
                                                                          emergencies and the need to have an efficient
                                                                          and effective hazard warning system. There are
                                                                          many Sri Lankan staff at our council and we
                                                                          wanted to help support the house rebuilding
                                                                          programme. To date, our staff and community
                                                                          have raised funds to rebuild six houses in the
                                                                          village of Thalpitiya.




                                                 Page 85
Housing for Older People

Overview                                                                          maintains and manages 22 complexes and 458 units. In addition,
                                                                                  the council provides affordable own-your-own housing for a further
The council continues to provide housing because of its historical
                                                                                  37 owner occupiers.
involvement with central government social policy. The housing is
provided for older people with limited financial means at minimal
                                                                                  The council has chosen to provide this service through in-house
cost to the city’s ratepayers. In providing Housing for Older People
                                                                                  planning, administration and operation.
the council supports the values of a safe environment and access to
housing that supports community well-being and the
independence of older people. The council currently owns,



                                                        Impact on community well-being

              Social                               Economic                                  Cultural                             Environmental
               Positive                                 Neutral                                Positive                                  Neutral



                              Key Projects                                                             Actions/Achievements
 Investigate programmes to support healthy and active lifestyles that            Links to age concern/harbour sport programmes for older people. Ongoing
 encourage independence and well-being for our tenants                           council support for our community coordinators’ projects in the local
                                                                                 community promoting independence for tenants.

 Provide conveniently located, secure and affordable housing for older           All 500 units assessed for social outcome and physical asset suitability.
 people                                                                          Achieved with ongoing assessment and review.

 Maintain and refurbish the existing houses and units                            Complexes maintained and all renewal and programme maintenance
                                                                                 completed.

 Investigate programmes to develop more ecologically friendly                    Plan completed to upgrade garden environments with further opportunities
 environments and waste management practices at the 22 complexes                 identified in the City Plan 2006/16.

 Ensure that the complexes are provided in environments that are safe and        Falls prevention programme continued with pathways and environments
 secure                                                                          the focus.

 Continue to investigate and implement initiatives to access other funding       Project established to work jointly with Housing NZ on best practice
 sources                                                                         benchmarking. This has been built into the City Plan 2006/16.


Level of Service Provision


                   How we measure success                                               Actual 2005/06                            Plan 2005/06
 Tenants are satisfied with the property management and maintenance                              91%                                      80%
 services

 Waiting list of qualifying people is maintained                                                 12%                                      10%

 Operating expenditure per rateable property                                                     $21                                      $18



No significant variances in level of service have been noted over the
year.




                                                                             Page 86
                                                           Liz Watkins, North Shore City Housing for Older
                                                           People co-ordinator, with residents Bill Stabler
                                                           and Ivy Griffiths, enjoys a garden which is such
                                                           an important part of community living.




Housing for Older People financial information
                                                                  Actual              Plan            Actual
                                                                 2005/06           2005/06           2004/05
                                                                    $000              $000              $000
    Operating expenditure
    Expenditure                                                    1,698             1,519             1,564
    Interest                                                          72                 8                44
    Depreciation of fixed assets                                      16                16                 8

                                                                   1,786             1,543             1,616

    Funded by
    General rates and other revenue                                    -                44                 -
    Property income                                                1,786             1,499             1,616

                                                                   1,786             1,543             1,616

    Capital expenditure
    Renewal assets                                                     69              140                54

                                                                       69              140                54
    Funded by
    General rates and other revenue                                    69              140                54

                                                                       69              140                54




                                                 Page 87
Cemetery

Overview                                                                           seven cemeteries on the North Shore dating back to 1840. The
                                                                                   cemetery aims to provide for the changing social and cultural needs
The Burial and Cremation Act requires the council to ensure that
                                                                                   of an increasingly diverse community and this is reflected in the
adequate burial and cremation facilities exist in the city. To fulfil this
                                                                                   opening of the witnessing room.
obligation the council owns and manages the North Shore
Memorial Park Cemetery and Crematorium.
                                                                                   The cemetery is located in Schnapper Rock Road in Albany and
                                                                                   includes a crematorium, chapel, reception lounge and associated
Located in Albany, this park is a tranquil retreat where present and
                                                                                   buildings and toilets.
future generations can pay their respects in quiet remembrance. It
is the main burial, cremation and memorial location in the city and
                                                                                   The council has chosen to provide this service through in-house
the site of one of the largest cemeteries in the Auckland region. The
                                                                                   planning, administration and operation.
North Shore Memorial Park offers a high-standard burial and
cremation service at minimal cost to the ratepayer. We hold over
60,000 computerised records of cremations and burials covering



                                                       Impact on community well-being

              Social                                 Economic                                 Cultural                          Environmental
               Positive                                Neutral                                 Positive                               Positive



                              Key Projects                                                              Actions/Achievements
 Provide a high standard of burial and cremation service at minimal cost to       High standards maintained and ISO accreditation achieved.
 ratepayers

 Maintain and upgrade the existing facilities                                     Stage three of facility upgrade completed.

 Improve cremation viewing and associated facilities                              Memorial wall completed.

 Provide a northern area lookout                                                  Northern area lookout completed.

 Investigate the future burial and cremation needs of the city                    Assessment completed and endorsed.

 Improve customer service by providing relevant family and genealogical           On-line database launched in June 2005 with further functionality added in
 information electronically                                                       2006.


Level of Service Provision


                   How we measure success                                               Actual 2005/06                           Plan 2005/06
 Customers are satisfied with cemetery services                                                  85%                                    80%

 Funeral directors and stonemasons are satisfied with cemetery service                             *                                    80%

 Total operating expenditure per rateable property                                                $15                                    $16



* Survey was not undertaken in 2005/06.
No significant variances in level of service have been noted over the
year.




                                                                              Page 88
                                                Our city has seven cemeteries which are well
                                                maintained and are peaceful places where
                                                family and friends can visit their loved ones
                                                and others can enjoy their park-like settings.
                                                North Shore Memorial Park, pictured, is the
                                                only cemetery where either full burial or ashes
                                                plots are available for purchase.




Cemetery financial information
                                                      Actual              Plan           Actual
                                                     2005/06           2005/06          2004/05
                                                        $000              $000             $000
    Operating expenditure
    Expenditure                                        1,087            1,113             1,125
    Interest                                               9               16                 8
    Depreciation                                         170              200               193

                                                       1,266            1,329             1,326

    Funded by
    Charges for services                               1,257            1,329             1,326
    Grants and subsidies                                   9                 -                -

                                                       1,266            1,329             1,326



    Capital expenditure
    New assets                                           186               210                  175
    Renewal assets                                         -                  -                 161

                                                         186               210                  336

    Funded by
    Loans                                                112               110                    -
    General rates and other revenue                       74               100                  336

                                                         186               210                  336




                                      Page 89
Part 1
Economic Development

Economic Initiatives   93
Economic Development

The prosperity of the North Shore and its people is determined by its          With increasing global competition, we need to have the right
economic health. Levels of business activity and growth, a skilled             infrastructure and support systems in place to attract the industries
workforce and tourism all contribute towards a healthy economy.                we want for the city to succeed in a knowledge economy and attract
While not directly involved in economic development, there are                 tourism. We also need to make sure our citizens have access to the
many ways in which the council can plan and promote it. For many               right skills and knowledge to be able to get involved in the
years the council has sought to become more self-sufficient,                   economy.
encouraging economic development in the city to provide
employment opportunities close to home. Higher levels of self-                 Economic initiatives is the output area that covers the council’s
sufficiency not only improve people’s quality of life - they also help         economic development activity.
reduce traffic congestion. The council has also sought to attract
science, education and technology industries to the city.




                                                                                                                                             Economic
                                                                                                                                                        Initiatives
 Key Outcomes - (As per the council’s Strategic Plan,
 pages 18-19)



 Economic Development
 Buoyant economic activity and growth                                                                                                                   ✓
 Accessible knowledge and education and a skilled workforce                                                                                             ✓
 Recognition for its unique local attractions                                                                                                           ✓


 Priorities and Direction - (As per the council’s Strategic Plan, pages 24-36)

 Economic Development
 Planning and promoting our city’s economy                                                                                                              ✓
 Aligning council activities, services and policies with business needs                                                                                 ✓
 Working with other councils, organisations and groups                                                                                                  ✓




                                                                                                      The Shore Sounds music series brought vibrant
                                                                                                      concerts to parks, beaches and reserves for
                                                                                                      hundreds of people throughout summer.




                                                                          Page 92
Economic Initiatives

Overview                                                                           science, education and technology industries to the city. It has
                                                                                   recognised the importance of providing appropriate infrastructure
The economic well-being of North Shore City is determined by the
                                                                                   (land, roads, water and telecommunications) and a business-
range and depth of its business activity. Business confidence and
                                                                                   friendly regulatory environment. It has also acknowledged the need
growth, underpinned by a skilled workforce and quality of place,
                                                                                   for North Shore City citizens to have access to the skills and develop
contribute to a healthy economy. While not the only driver of
                                                                                   attitudes that enable them to participate in the knowledge
business activity, the council has a key role to play in planning and
                                                                                   economy.
promoting economic development.

                                                                                   Local visitor information centres also have an important role to play
Historically the council has encouraged economic development so
                                                                                   in providing information, reservation services and marketing for the
that job opportunities are available close to home. Greater
                                                                                   city’s attractions. Located at Takapuna and Devonport, they are
employment self-sufficiency improves people’s quality of life and
                                                                                   open 364 days of the year.
relieves traffic congestion. More recently, in the face of increasing
regional and global competition, the council has sought to attract



                                                        Impact on community well-being

              Social                                 Economic                                 Cultural                            Environmental
               Neutral                                  Positive                                Positive                                 Neutral




               Strategic Priorities for 2005/06
                                                                                                        Actions/Achievements
             (as per City Blueprint Action Plan)

 Business friendliness audits
 A review of council policy, regulatory processes and services, particularly as   Due to the review of the Economic Development Strategy implementation
 they apply to small and medium sized enterprises (SMEs) that make up 93          work, this project has yet to commence.
 per cent of North Shore business

 Protection of strategic opportunities
 A review of current and future business land supply, particularly                Work is continuing in collaboration with the other northern councils, Rodney
 consideration of how to protect the integrity of business-zoned land             District and Waitakere City, and will provide the input into the review of the
                                                                                  Regional Growth Strategy.




                              Key Projects                                                              Actions/Achievements

 Implement economic development initiatives arising from national, regional       The Economic Development Strategy was formally approved by the council
 and local economic development strategies                                        in the year and the document will be formally released to the public in the
                                                                                  third quarter of 2006.


                                                                                  Connect Auckland is now established and has had a successful first year with
                                                                                  the completion of a number of technology and investor seminars for
                                                                                  emerging information and communications technology firms in the North
                                                                                  Shore and other parts of the region. Discussions are now proceeding with
                                                                                  New Zealand Trade and Enterprise on the plans for Marine Industry major
                                                                                  regional initiatives, in conjunction with Waitakere City Council and Rodney
                                                                                  District Council.

                                                                                  This project has been successfully completed with the establishment of
                                                                                  AucklandPlus, the regional economic development unit, and the Auckland
                                                                                  Regional Council’s Regional Economic Development Forum.




                                                                              Page 93
                               Key Projects                                                          Actions/Achievements

                                                                               Discussions are under way with three aspiring mainstreet organisations and
                                                                               it is expected that they will seek to run a poll of their areas in this financial
                                                                               year. A draft mainstreet policy has been developed and this will also be
                                                                               finalised this year.

                                                                               Bid for international and national events like the 420 World Yachting
                                                                               Championships, New Zealand Brass Band Championships and New Zealand
                                                                               Touch Nationals. Awaiting outcome for World Windsurfing Championships
                                                                               and Hockey Olympic Qualifiers.

                                                                               Hosting of international educational agent visits from South America,
                                                                               Taiwan, Japan and facilitation of Study North Shore.

                                                                               The Westpac Business Excellence awards were run successfully in the year.

                                                                               The council adopted a sister city policy in the course of the year and
                                                                               discussions commenced with Qindao in Shandong Province of the People’s
                                                                               Republic of China in regard to establishing a sister city link.

Express our identity and pride as a community in the city’s economic and       A range of community social, cultural and sporting events was supported by
social events                                                                  way of financial, logistical or marketing support, including for example:
                                                                               -   National media profile for events such as NZ Body Art Awards, King of
                                                                                   the Bays Ocean Swim, Adidas Auckland Marathon, World Chefs
                                                                                   Conference, NBL Basketball finals
                                                                               -   Shore Sounds music series
                                                                               -   Smales Farm laser light show
                                                                               -   Auckland Symphony Orchestra concerts
                                                                               -   Rugby, basketball, netball, rowing, yachting, swimming and other
                                                                                   sporting fixtures


Attract visitors to our city                                                   Support for national and international sporting events by way of financial,
                                                                               logistical or marketing support, including:
                                                                               -    Davis Cup Tennis (vs Kuwait, Korea, Lebanon)
                                                                               -    NZ Cycling Criterion Champs
                                                                               -    NZ Optimist Championships
                                                                               -    Pavarotti Concert
                                                                               -    Best of British Festival
                                                                               -    Weetbix Tryathalon
                                                                               -    King of the Harbour surf ski championships
                                                                               -    Auckland Harbour Ocean Swim
                                                                               -    What’s on events guide
                                                                               -    Tourism website
                                                                               -    Air NZ in-flight video
                                                                               -    North Shore promotional DVD in English, Mandarin, Korean and
                                                                                    Japanese

                                                                               Support for meetings and conventions through the North Shore Events
                                                                               Centre and the North Harbour Stadium.

                                                                               Hosting of regular North Shore Tourism Industry workshops.




                                                                           Page 94
Level of Service Provision


                    How we measure success                                                Actual 2005/06                       Plan 2005/06

 Residents and businesses are satisfied with the services of Enterprise North                  79%                                      80%
 Shore

 Residents and businesses are satisfied with the services of the visitor                       99%                                      80%
 information centres

 Number of visitor guest nights spent on the North Shore                                      360,000                                 400,000

 Number of registered job seekers                                                              1,217                                   3,000

 Number of additional jobs created in targeted sectors                                         3,289                                   3,500

 Total operational expenditure per rateable property                                           $47                                       $45

No significant variances in level of service have been noted over the
year.



Economic Initiatives financial information
                                                                                                               Actual                Plan             Actual
                                                                                                              2005/06             2005/06            2004/05
                                                                                                                 $000                $000               $000
        Operating expenditure
        Expenditure                                                                                             3,958               3,673              3,371
        Depreciation                                                                                                6                   6                  -

                                                                                                                3,964               3,679              3,371

        Funded by
        General rates and other revenue                                                                         3,381               3,068              2,813
        Separate general rate - Northcote mainstreet                                                              120                 120                120
        Separate general rate - Torbay mainstreet                                                                  11                  11                 11
        Separate general rate - Takapuna mainstreet                                                               249                 250                250
        Separate general rate - Browns Bay mainstreet                                                             100                 100                100
        Charges for services                                                                                      103                 130                 77

                                                                                                                3,964               3,679              3,371




                                                                                                        Our own North Harbour Stadium was the venue
                                                                                                        for opera legend Luciano Pavarotti’s final concert
                                                                                                        outside of Europe on his worldwide farewell tour.
                                                                                                        The world-famous Italian tenor made a one-off
                                                                                                        New Zealand appearance at the multi-purpose
                                                                                                        entertainment arena at Albany in November
                                                                                                        2005. Acclaimed conductor Leone Magiera and
                                                                                                        guest soprano Simona Todaro joined the
                                                                                                        biggest-selling classical artist of all time on stage,
                                                                                                        together with the Auckland Philharmonia.




                                                                                Page 95
Part 1
Governance and Leadership

Governance and Leadership   98
Governance and Leadership

Local government provides community leadership and represents                     projects and this input can and does make a difference. The council
its citizens. Councillors, the mayor and community board members                  also works hard to represent North Shore City’s interests with local,
are elected to represent the view of North Shore’s citizens and to                regional and central government authorities, agencies and groups.
make decisions on their behalf, in the best interests of current and              This significant activity is fully covered by the Governance and
future generations. North Shore City Council genuinely encourages                 Leadership output area which contributes to the council’s key
community input and involvement in its decision-making processes.                 outcomes in the following way:
It actively seeks its citizens’ views on the council’s plans, policies and




                                                                                                                                               Leadership
 Key Outcomes - (As per the council’s Strategic Plan,
 pages 18-19)



 Leadership and community partnership
 Effective leadership                                                                                                                               ✓
 Partnership with the community                                                                                                                     ✓
 Open, efficient and fair government                                                                                                                ✓


 Priorities and Direction - (As per the council’s Strategic Plan, pages 24-36)

 Leadership and community partnership
 Aligning our activities, services and policies with community needs                                                                                ✓
 Working with other councils, organisations and groups                                                                                              ✓




                                                                             Page 98
Governance and Leadership

Overview                                                                       community board monthly meetings are open to the public. The
                                                                               council also uses public submissions and consultation processes,
To fulfil its obligations under the Local Government Act 2002, the
                                                                               surveys, newsletters and brochures, and regular communications
council develops policy and long-term direction for the city and uses
                                                                               with the media to communicate with its communities. New
committees to lead debate on policy issues. It makes decisions on
                                                                               technologies provide opportunities to increase citizen access to
competing priorities in the best interests of the community. Six
                                                                               information, deliver services more efficiently and develop more
community boards provide a direct link between the community
                                                                               innovative ways to involve the community in city life.
and the council. They monitor works and services in their local
communities.
                                                                               The council is actively working with other local authorities on
                                                                               solutions to the region’s growth, transport and environmental
There are increased expectations from community groups for the
                                                                               issues, and advocates North Shore City’s interests.
council to respond to their needs and involve them in decisions that
affect them. The council actively seeks community participation in
its decision making. All council, standing committee and



                                                         Impact on community well-being

               Social                                Economic                             Cultural                          Environmental
               Positive                                  Positive                          Positive                               Positive




                              Key Projects                                                          Actions/Achievements

 Implementation of the City Plan                                              Year two of the City Plan 2004/14 successfully negotiated as evidenced in
                                                                              this Annual Report. The City Plan 2006/16 was successfully adopted by 30
                                                                              June with an unqualified audit opinion attached.

 Participation in the process of identification of the North Shore City       Active participation maintained in the community outcomes identification
 community outcomes                                                           process through attendance at public forums, workshops and other
                                                                              promotions.


Level of Service Provision


                    How we measure success                                          Actual 2005/06                           Plan 2005/06

 Percentage of meetings held in public                                                       92%                                     90%

 Total operational expenditure per rateable property                                          $60                                    $60



No significant variances in level of service have been noted over the
year.




                                                                          Page 99
                                                             The Rubaduka family of Emmanuel, Angela and
                                                             children Michelle, Peter and Larry, with Mayor
                                                             George Wood. The Rubadukas are refugee
                                                             settlers from the central African nation of
                                                             Burundi and now reside in Bayswater.
                                                             Settlement Support North Shore has been
                                                             established under a Department of Labour
                                                             initiative, in response to the NZ Settlement
                                                             Strategy. North Shore City Council is the lead
                                                             agency and its key roles are to facilitate the
                                                             strengthening of relationships between
                                                             community service organisations and central
                                                             government agencies involved in settlement of
                                                             our city.




Governance and Leadership financial information
                                                                     Actual              Plan               Actual
                                                                    2005/06           2005/06              2004/05
                                                                       $000              $000                 $000
    Operating expenditure
    Expenditure                                                          5,038          4,888               5,535
    Depreciation                                                             3              6                   3

                                                                         5,041          4,894               5,538

    Funded by
    General rates and other revenue                                      4,982          4,834               5,240
    Charges for services                                                    59             60                 298

                                                                         5,041          4,894               5,538




                                                  Page 100
                 History was made on 20 October 2004
           when the new North Shore City Council was
           welcomed with a powhiri from Tangata Whenua
           and members of the Maori community to mark
           the start of its 2004/07 term. Local kaumatua
           Arnold Wilson from Awataha Marae led His
           Worship the Mayor George Wood JP and
           councillors into the council chamber where they
           were greeted by iwi from throughout North
           Shore City. In a first for North Shore City, Mayor
           Wood solemnly took the oath of office in both
           Maori and English before a packed, multi-cultural
           audience. Councillors in turn made their official
           declarations before unanimously reappointing
           Dianne Hale as deputy mayor. Mayor Wood then
           addressed councillors before the meeting closed
           with a hymn and a karakia.




Page 101

				
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