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					The Adobe CS5 KnowledgeCenter includes the following roadmaps

If you are new to Adobe products, start here
                Roadmap            Course Title
               Adobe Flash CS5
                                  Introduction to Adobe Flash Professional CS5
                                  ActionScript and Multimedia in Flash CS5
                                  Animation in Flash CS5
                                  Drawing and Working with Images in Flash CS5
                                  Creating Navigation and Publishing Movies in Flash CS5

               Adobe PhotoShop CS5
                                 Photoshop CS5: Beyond the Basics
                                 Photoshop CS5: Getting Started

               Dreamweaver CS5    Creating Interactive Web Pages in Dreamweaver CS5
                                  Adding Links and Images in Dreamweaver CS5
                                  Setting up a Site and Adding Content in Dreamweaver CS5
                                  Reusing Content in Dreamweaver CS5
                                  Tables, Accessibility, and Standards in Dreamweaver CS5
roadmaps


     Course ID

     3PSat_fcsp_a01_it_en
     3PSat_fcsp_a05_it_en
     3PSat_fcsp_a04_it_en
     3PSat_fcsp_a02_it_en
     3PSat_fcsp_a06_it_en


     3PSat_pcsp_a02_it_en
     3PSat_pcsp_a01_it_en

     3PSat_dcsp_a05_it_en
     3PSat_dcsp_a02_it_en
     3PSat_dcsp_a01_it_en
     3PSat_dcsp_a04_it_en
     3PSat_dcsp_a03_it_en
The Beliefs KnowledgeCenter includes the following roadmaps
   To improve your customer skills, start here
   Roadmap Title Course Title                                                                     Course ID
   Customers
                   Customer Service Fundamentals: Building Rapport in Customer Relationships      cust_09_a01_bs_enus
                   Customer Service in the Field                                                  cust_09_a02_bs_enus
                   Customer Service over the Phone                                                cust_09_a03_bs_enus
                   Internal Customer Service                                                      cust_09_a04_bs_enus
                   Customer Service Confrontation and Conflict                                    cust_09_a05_bs_enus
                   Shaping the Direction of Customer Service in Your Organization                 cust_09_a06_bs_enus
                   Building Profitable Customer Relationships                                     3PS_pc_bi_spbi017

   To improve your people skills, start here

   People
                   Diversity on the Job: The Importance of Diversity and the Changing Workplace   pd_07_a01_bs_enus
                   Diversity on the Job: Diversity and You                                        pd_07_a02_bs_enus
                   Managing in a Global Business Environment                                      mgmt_02_a01_bs_enus
                   The Reasons Why Diversity Matters                                              hr_02_a01_bs_enus
                   Changing Corporate Culture                                                     hr_02_a02_bs_enus
                   Planning a Diversity Initiative                                                hr_02_a03_bs_enus
                   Developing Workplace Diversity Awareness Simulation                            3PSPD007A
                   Diversity: the Future                                                          hr_02_a04_bs_enus
                   Managing Diversity in the Workplace Simulation                                 HR002A

   To improve your execution skills, start here

   Execution
                   Foundations for Business Execution                                             LEAD0151
                   Creating a Business Execution Culture                                          LEAD0152
                   Business Execution in Action                                                   LEAD0153
                   Business Execution Simulation                                                  LEAD0150
                   Making Decisions Ethically                                                     pd_02_a01_bs_enus
                   Business Ethics for Managers                                                   pd_02_a02_bs_enus
                   Understanding Organizational Ethics                                            pd_02_a03_bs_enus
                   Social Responsibility in Corporations                                          pd_02_a04_bs_enus
                   Business Ethics Simulation                                                     PD002A
                   Balancing Your Responsibilities Simulation                                     3PSPD006A
To improve your innovation skills, start here

Innovation
                Generating Creative and Innovative Ideas: Enhancing Your Creativity         pd_09_a01_bs_enus
                Generating Creative and Innovative Ideas: Maximizing Team Creativity        pd_09_a02_bs_enus
                Generating Creative and Innovative Ideas: Verifying and Building on Ideas   pd_09_a03_bs_enus
                Promoting Creative Thinking                                                 3PS_pc_ch_lach035
                Thinking Strategically                                                      stgy_01_a01_bs_enus
                Sustaining Competitive Advantage                                            stgy_01_a02_bs_enus
                The Imperatives of Innovation and Leadership in Strategy                    stgy_01_a03_bs_enus
                Planning and Implementing a Business Strategy                               stgy_01_a04_bs_enus

To improve your teamwork skills, start here

Teamwork
                Being an Effective Team Member                                              team_02_a01_bs_enus
                Establishing Team Goals and Responsibilities                                team_02_a02_bs_enus
                Elements of a Cohesive Team                                                 team_02_a03_bs_enus
                Effective Team Communication                                                team_02_a04_bs_enus
                Using Feedback to Improve Team Performance                                  team_02_a05_bs_enus
                Leading Teams: Launching a Successful Team                                  team_03_a01_bs_enus
                Leading Teams: Establishing Goals, Roles, and Guidelines                    team_03_a02_bs_enus
                Leading Teams: Developing the Team and its Culture                          team_03_a03_bs_enus
                Leading Teams: Building Trust and Commitment                                team_03_a04_bs_enus
                Leading Teams: Fostering Effective Communication and Collaboration          team_03_a05_bs_enus
      A          B                                               C                                    D
1    The Business Overview includes the following roadmaps
 2
 3        New as of March 2011
 4                        Course Title                                                    Course ID
 5
 6                        The Insurance Industry Overview: Version 3                      3PSindo_01_a13_bs_en
 7                        The Pharmaceutical Industry Overview: Version 3                 3PSindo_01_a18_bs_en
 8                        The Telecommunications Industry Overview: Version 3             3PSindo_01_a11_bs_en
 9                        The Health Care Industry Overview: Version 3                    3PSindo_01_a12_bs_en
10                        The Banking Industry Overview: Version 3                        3PSindo_01_a14_bs_en
11                        The Oil and Gas Industry Overview: Version 3                    3PSindo_01_a15_bs_en
12                        The Retail Industry Overview: Version 3                         3PSindo_01_a16_bs_en
13                        The Manufacturing Industry Overview: Version 3                  3PSindo_01_a17_bs_en
14                        The Information Technology Industry Overview: Version 3         3PSindo_01_a19_bs_en
15                        The Federal Government Industry Overview: Version 3             3PSindo_01_a20_bs_en
16                        The Consumer Electronics Industry Overview: Version 1           3PSindo_01_a26_bs_en
17                        The Education Industry Overview: Version 1                      3PSindo_01_a21_bs_en
18                        The Utilities Industry Overview: Version 1                      3PSindo_01_a22_bs_en
19                        The Chemicals Industry Overview: Version 1                      3PSindo_01_a23_bs_en
20                        The Broadcasting & Entertainment Industry Overview: Version 1   3PSindo_01_a24_bs_en
21                        The Capital Markets Industry Overview: Version 1                3PSindo_01_a25_bs_en
22                        The Aerospace & Defense Industry Overview: Version 1            3PSindo_01_a27_bs_en
23                        The Biotechnology Industry Overview: Version 1                  3PSindo_01_a28_bs_en
24                        The Automotive Industry Overview: Version 3                     3PSindo_01_a29_bs_en
25                        The Food and Beverage Industry Overview: Version 3              3PSindo_01_a30_bs_en
      A            B                                                 C                         D          E   F   G
1    The Business Exploration Series includes the following roadmaps
 2
 3        To improve your cutomer skills, start here
 4        Roadmap Title Course Title                                                  Course ID
 5        Customers
 6                          Listening to your Customers                               _pc_bi_spbi002
 7                          Are You Listening to Your Customers?                      _pc_bi_ssbi001
 8                          Planning for Effective Selling                            _pc_bi_spbi004
 9                          Building Profitable Customer Relationships                3PS_pc_bi_spbi017
10
11        To improve your people skills, start here
12
13        People
14                          Understanding Workplace Diversity                         _pc_bi_hrbi002
15
16        To improve your execution skills, start here
17
18        Execution
19                          Building Trust Incrementally                              _pc_bi_lsbi004
20                          Ethics and Risks: Why they Matter in Project Success      _pc_ch_pmch003
21                          Ethical self- Promotion                                   _pc_ch_pfch005
22
23        To improve your innovation skills, start here
24
25        Innovation
26                          Wanted - Innovation Leaders                               _pc_bi_lsbi013
27                          Executing Innovation                                      _pc_bi_lsbi016
28                          Competitive Awareness and Strategy                        3PS_pc_ch_lach022
29
30        To improve your teamwork skills, start here
31
32        Teamwork
33                          Leading Teams through Change                              _pc_bi_lsbi003
34                          Inspiring Your Team                                       _pc_bi_lsbi010
35                          Managing Communications in a Virtual Team                 _pc_bi_mgbi001
36                          Managing Conflict in Project Teams                        _pc_bi_pmbi003
37                          Storming: Developing and Leading Your Sales Team          _pc_bi_spbi003
38                          Developing Self-sufficient Teams                          _pc_ch_mgch001
39                          Building and Leading Teams                                3PS_pc_ch_lach023
40
41        To improve your accountability skills, start here
42
43        Accountability
44                          Preparing for Your Performance Appraisal                  _pc_bi_pfbi017
45                          Prioritizing Personal and Professional Responsibilities   _pc_bi_mgbi003
46                          Pave Your Own Path                                        _pc_bi_lsbi009
47
48        To improve your actionable intelligence skills, start here
49
50        Actionable Intelligence
51                           Basic Measurement Concepts in Six Sigma                  _pc_bi_ssbi007
      A            B                                              C                           D           E   F   G
52                          Does Your Business Really Need Six Sigma?                 _pc_ch_ssch001
53
54        To improve your positive intent skills, start here
55
56        Assuming Positive Intent
57                         Managing Vendor Relationships                              _pc_bi_pmbi006
58                         Addressing Stakeholder Conflicts                           _pc_bi_pmbi008
59                         Sales Support Roles for Better Customer Interaction        _pc_bi_spbi007
60
61        To improve your be here now skills, start here
62
63        Be Here Now
64                          Prioritizing Personal and Professional Responsibilities   _pc_bi_mgbi003
65                          Planning for Interruptions Helps with Procrastination     _pc_bi_pfbi014
66                          What is Emotional Intelligence?                           _pc_bi_pfbi009
67
68        To improve your behavior style skills, start here
69
70        Behavior Styles
71                          Business Etiquette in Introductions                       _pc_bi_pfbi001
72                          Safe Small Talk                                           _pc_bi_pfbi012
73                          Understanding Workplace Diversity                         _pc_bi_hrbi002
74
75        To improve your blue chip skills, start here
76
77        Blue Chips
78                          Prioritizing Personal and Professional Responsibilities   _pc_bi_mgbi003
79                          Planning for Interruptions Helps with Procrastination     _pc_bi_pfbi014
80                          Communicating a Shared Mission                            _pc_bi_lsbi001
81                          Inspiring Your Team                                       _pc_bi_lsbi010
82
83        To improve your change skills, start here
84
85        Change
86                          Leading Teams through Change                              _pc_bi_lsbi003
87                          Involving Employees in Corporate Change                   _pc_bi_lsbi011
88                          Managing the Stress of Organizational Change              _pc_bi_mgbi004
89                          Develop Adaptable Managers                                _pc_bi_mgbi013
90                          Assessing Employees for Cultural Adaptability             _pc_ch_pfch001
91                          Communicating Organizational Change                       3PS_pc_bi_mgbi015
92
93        To improve your coaching and feedback skills, start here
94
95        Coaching & Appreciative/Constructive Feedback
96                        Selecting the Appropriate Performance Appraisal Method      _pc_ch_hrch002
97                        Criticism in Context                                        _pc_bi_pfbi016
98                        Communicating a Shared Mission                              _pc_bi_lsbi001
99                        Fostering a Business Execution Culture                      _pc_bi_lsbi008
100                       Inspiring Your Team                                         _pc_bi_lsbi010
101                       The Art of Effective Coaching                               3PS_pc_bi_lsbi018
102                       Coaching                                                    3PS_pc_ch_lach024
103
      A             B                                                C                          D          E   F   G
104       To improve your filter skills, start here
105
106       Filters
107                          What is Emotional Intelligence?                           _pc_bi_pfbi009
108                          Screening Applicants for Emotional Intelligence           _pc_bi_hrbi012
109
110       To improve your listening to understand skills, start here
111
112       Listening to Understand
113                         Listening to your Customers                                _pc_bi_spbi002
114                         Effective Listening                                        3PS_pc_ch_lach030
115                         The Angry Caller: What's Your Plan?                        3PS_pc_bi_spbi016
116
117       To improve your mood elevator skills, start here
118
119       Mood Elevator
120                          What is Emotional Intelligence?                           _pc_bi_pfbi009
121                          Screening Applicants for Emotional Intelligence           _pc_bi_hrbi012
122
123       To improve your remember the f's skills, start here
124
125       Remember the F's
126                          Is Your Company Prepared for a Crisis?                    _pc_bi_mgbi006
127                          Anticipating and Solving Problems as a Project Champion   _pc_bi_pmbi007
128
129       To improve your results cone skills, start here
130
131       Results Cone
132                          Leading Teams through Change                              _pc_bi_lsbi003
133                          Inspiring Your Team                                       _pc_bi_lsbi010
134                          Managing Communications in a Virtual Team                 _pc_bi_mgbi001
135                          Managing Conflict in Project Teams                        _pc_bi_pmbi003
136                          Storming: Developing and Leading Your Sales Team          _pc_bi_spbi003
137                          Developing Self-sufficient Teams                          _pc_ch_mgch001
138                          Managing Goals                                            3PS_pc_ch_lach027
139                          Managing Fairly                                           3PS_pc_bi_mgbi016
140
141       To improve your shadow of a leader skills, start here
142
143       Shadow of a Leader
144                        Leading Teams through Change                                _pc_bi_lsbi003
145                        Leading Outside the Organization                            _pc_bi_lsbi005
146                        Knowing When to Take Leadership Risks                       _pc_bi_lsbi006
147                        Developing the Next Generation                              _pc_bi_lsbi007
148                        Wanted - Innovation Leaders                                 _pc_bi_lsbi013
149                        Fostering a Business Execution Culture                      _pc_bi_lsbi008
150                        Perseverance and Flexibility in Times of Crisis             3PS_pc_ch_lach026
151                        Inspiring Your Team                                         _pc_bi_lsbi010
152
153       To improve your strategic thinking skills, start here
154
      A           B                                                   C                             D          E   F   G
155       Strategic Thinking
156                            Communicating a Shared Mission                              _pc_bi_lsbi001
157                            Inspiring Your Team                                         _pc_bi_lsbi010
158                            Using Web Analytics to Increase Sales                       _pc_bi_spbi012
159                            Effective Critical Analysis of Business Reports             _pc_bi_pfbi004
160                            Vendor Negotiations: Choosing the Best Approach             3PS_pc_ch_lach032
161
162       To improve your change leadership skills, start here
163
164       Change Leadership
165                       Leading Teams through Change                                     _pc_bi_lsbi003
166                       Involving Employees in Corporate Change                          _pc_bi_lsbi011
167                       Managing the Stress of Organizational Change                     _pc_bi_mgbi004
168                       Develop Adaptable Managers                                       _pc_bi_mgbi013
169                       Assessing Employees for Cultural Adaptability                    _pc_ch_pfch001
170                       Perseverance and Flexibility in Times of Crisis                  3PS_pc_ch_lach026
171                       Communicating Organizational Change                              3PS_pc_bi_mgbi015
172
173       To improve your global mindset skills, start here
174
175       Global Mindset
176                            Understanding Workplace Diversity                           _pc_bi_hrbi002
177
178       To improve your inspirational leadership skills, start here
179
180       Inspirational Leadership
181                          Leading Teams through Change                                  _pc_bi_lsbi003
182                          Leading Outside the Organization                              _pc_bi_lsbi005
183                          Knowing When to Take Leadership Risks                         _pc_bi_lsbi006
184                          Developing the Next Generation                                _pc_bi_lsbi007
185                          Wanted - Innovation Leaders                                   _pc_bi_lsbi013
186                          Fostering a Business Execution Culture                        _pc_bi_lsbi008
187                          Building and Leading Teams                                    3PS_pc_ch_lach023
188                          Perseverance and Flexibility in Times of Crisis               3PS_pc_ch_lach026
189                          Inspiring Your Team                                           _pc_bi_lsbi010
190
191       To improve your select and develop talent skills, start here
192
193       Select & Develop Talent
194                         Develop Adaptable Managers                                     _pc_bi_mgbi013
195                         Managing Expatriates' Career Development                       _pc_bi_mgbi010
196                         Storming: Developing and Leading Your Sales Team               _pc_bi_spbi003
197                         Developing Self-sufficient Teams                               _pc_ch_mgch001
198                         Fringe Benefits - Maintaining a Competitive Hiring Advantage   _pc_bi_hrbi004
199                         Aligning Recruitment to Job Requirements                       _pc_bi_hrbi001
200                         Creating a Compelling Job Description                          3PS_pc_bi_hrbi015
201                         Managing Fairly                                                3PS_pc_bi_mgbi016
202                         Conducting Interviews: Asking the Right Questions              3PS_pc_bi_hrbi014
203                         Hiring a New Employee                                          3PS_pc_ch_lach028
204                         Attracting and Retaining Talent                                3PS_pc_ch_lach021
205
206       To improve your results orientation skills, start here
      A          B                                                    C                         D          E   F   G
207
208       Results Orientation
209                         Communicating a Shared Mission                             _pc_bi_lsbi001
210
211       To improve your personal courage skills, start here
212
213       Personal Courage
214                          Preparing for Your Performance Appraisal                  _pc_bi_pfbi017
215                          Prioritizing Personal and Professional Responsibilities   _pc_bi_mgbi003
216                          Pave Your Own Path                                        _pc_bi_lsbi009
217                          Knowing When to Take Leadership Risks                     _pc_bi_lsbi006
218                          Building Trust Incrementally                              _pc_bi_lsbi004
219                          Ethics and Risks: Why they Matter in Project Success      _pc_ch_pmch003
220                          Conquering Career Stagnation                              3PS_pc_bi_pfbi019
221                          Ethical self- Promotion                                   _pc_ch_pfch005
222
223       To improve your self-awareness skills, start here
224
225       Self-Awareness
226                          Leading Teams through Change                              _pc_bi_lsbi003
227                          Leading Outside the Organization                          _pc_bi_lsbi005
228                          Knowing When to Take Leadership Risks                     _pc_bi_lsbi006
229                          Developing the Next Generation                            _pc_bi_lsbi007
230                          Wanted - Innovation Leaders                               _pc_bi_lsbi013
231                          Fostering a Business Execution Culture                    _pc_bi_lsbi008
232                          Inspiring Your Team                                       _pc_bi_lsbi010
233                          What is Emotional Intelligence?                           _pc_bi_pfbi009
234                          Screening Applicants for Emotional Intelligence           _pc_bi_hrbi012
235
236       New as of March 2011
The Call Center KnowledgeCenter includes the following roadmaps
To improve your call center skills, start here
     Roadmap Title        Course Title                                            Course ID
     Frontline Call Center Skills
                               The Call Center Industry                           CUST0111
                               Call Center Communication Skills                   CUST0112
                               Call Center Customer Service                       CUST0113
                               Call Center Telephone Sales                        CUST0114
                               Frontline Call Center Skills Simulation            CUST0110

     Internal Customer Service Agent Skills
                             The Customer Service Agent in Action                 CUST0151
                             Professional Skills for Customer Service Agents      CUST0152
                             Managing Challenges in Customer Service              CUST0153
                             Cross-selling in a Customer Service Call             CUST0154
                             Customer Service Agent Skills Simulation             CUST0150

     Technical Support Agent Skills
                            The Contact Center and Technical Support Agent        CUST0161
                            Technical Support Essentials                          CUST0162
                            Assessing Customer Behavior                           CUST0163
                            Technical Support Agent Survival Skills               CUST0164
                            Technical Support Agent Skills Simulation             CUST0160

     Excelling at Customer Service
                             Corporate Culture: Building the Service Foundation   cust_05_a01_bs_enus
                             The Fundamentals of Exceptional Customer Service     cust_05_a02_bs_enus
                             The Customer's Voice                                 cust_05_a03_bs_enus
                             Advancing Service Expertise                          cust_05_a04_bs_enus
                             Customers, Confrontation and Conflict                cust_05_a05_bs_enus
                             Overcoming Difficult Service Situations              cust_05_a06_bs_enus
                             The EXCEL Acronym: Instilling Service Excellence     cust_05_a07_bs_enus
                             Service Teams and Service Stars                      cust_05_a08_bs_enus
                             Excel at Customer Service Simulation                 CUST005A
                             Providing Customer Service Simulation                CUST005B
                             Building Profitable Customer Relationships           3PS_pc_bi_spbi017

     Internal Customer Service
                             Excellence in Internal Customer Service              CUST0141
                             Working With Internal Customers                                 CUST0142
                             Overcoming Internal Customer Service Problems                   CUST0143
                             Internal Customer Service: Conflict and Complaints Simulation   CUST0140

To improve your call center skills management, start here

     Measuring Customer Satisfaction
                           Discovering What Your Customers Want                              CUST0131
                           Developing Customer Satisfaction Surveys                          CUST0132
                           Customer Satisfaction: Analysis and Implementation                CUST0133
                           Measuring Customer Satisfaction Simulation                        CUST0130

     Inbound Call Center Management
                            The Inbound Call Center                                          CUST0211
                            Inbound Call Center Management: Leadership                       CUST0212
                            Inbound Call Centers: People Management                          CUST0213
                            Inbound Call Center Technology                                   CUST0214
                            Performance Metrics for an Inbound Call Center                   CUST0215

     Managing A Customer-Focused Department
                           Identifying Your Customer's Expectations                          CUST0171
                           Using Surveys to Measure Customer Satisfaction                    CUST0172
                           Bridge The Expectations Gap                                       CUST0173
                           Leading A Customer-Focused Team                                   CUST0174
                           Managing a Customer-focused Department Simulation                 CUST0170

To prepare for HDI certifications, start here

     Customer Service Representative, Professionalism
                           The Customer Service Representative (CSR)                         cust_06_a01_bs_enus
                           Support Center Services and Work Environment |n                   cust_06_a02_bs_enus
                           Team and Customer Relationships                                   cust_06_a03_bs_enus

     Customer Service Representative, Skills
                           Customer Interactions                                             cust_07_a01_bs_enus
                           Communication Skills                                              cust_07_a02_bs_enus
                           Conflict, Stress, and Time Management                             cust_07_a03_bs_enus

     Customer Service Representative, Process
                           Customer Service Processes and Procedures                         cust_08_a01_bs_enus
                       Quality in a Support Center                                          cust_08_a02_bs_enus
                       Support Center Tools, Technologies and Metrics                       cust_08_a03_bs_enus
                       Dealing with Irrational Customers and Escalating Complaints          cust_08_a04_bs_enus

Additional Assets

    Business Impact
                       Converting a Call Center to a Profit Center                          _pc_bi_ctbi001
                       Managing Your Call Center More Efficiently                           _pc_bi_ctbi002
                       The Importance of Call Tracking and Ticketing                        _pc_bi_ctbi003
                       Customer Service Training - The Interview and Beyond                 _pc_bi_ctbi004
                       Diaster Recovery - Keeping the Lines Open                            _pc_bi_ctbi005
                       Preventing Agent Absenteeism through Better Working Conditions       _pc_bi_ctbi006
                       Aligning Performance to Key Indicators                               _pc_bi_ctbi007
                       Creating an Effective On-Hold Message                                _pc_bi_ctbi008
                       Workforce Managemnet Software - Is there a need?                     _pc_bi_ctbi009
                       Aligning Agent Behaviors with Caller Types                           _pc_bi_ctbi010
                       Prioritizing Rewards and Recognition in Call Centers                 _pc_bi_ctbi011
                       The Angry Caller: What's Your Plan?                                  3PS_pc_bi_spbi016

    Challenge Series
                       Determining Proper Expectation-management Techniques                 _pc_ch_ctch001
                       Training methods for CSR’s in the Customer Contact center industry   _pc_ch_ctch002
                       Creating a Customer-Focused Organization                             _pc_ch_lach020

    SkillSims
                       Managing a Customer-focused Department Simulation                    CUST0170
                       Frontline Call Center Skills Simulation                              CUST0110
                       Customer Service Agent Skills Simulation                             CUST0150
                       Measuring Customer Satisfaction Simulation                           CUST0130
                       Internal Customer Service: Conflict and Complaints Simulation        CUST0140
                       Technical Support Agent Skills Simulation                            CUST0160
                       Excel at Customer Service Simulation                                 CUST005A
                       Providing Customer Service Simulation                                CUST005B
The Cisco KnowledgeCenter includes the following roadmaps
To prepare for associate-level certifications, start here
      Roadmap Title                        Course Title                                                                      Course ID
      CCNA - Cisco Certified Network Associate
                    Standard Path
                                     Exam 640-822 ICND1
                                              Cisco ICND1 1.0: Network Fundamentals                                      254004_ENG
                                              Cisco ICND1 1.0: Network Communications and Connections                    254014_ENG
                                              Cisco ICND1 1.0: Switched LANs                                             254025_ENG
                                              Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting        254036_ENG
                                              Cisco ICND1 1.0: Wireless LANs                                             254044_ENG
                                              Cisco ICND1 1.0: Routing and Addressing in the LAN                         254053_ENG
                                              Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the
                                              Router                                                                     254064_ENG
                                              Cisco ICND1 1.0: WAN Technologies and Routing                              254073_ENG
                                              Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP           254081_ENG
                                              Cisco ICND1 1.0: Network Environment Management                            254088_ENG
                                              TestPrep 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)   TP640822_ENG

                                     Exam 640-816 ICND2
                                              Cisco ICND2 1.0: Small and Medium Network Implementations                  254454_ENG
                                              Cisco ICND2 1.0 Improving Switched Network and VLAN Performance            254464_ENG
                                              Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs               254475_ENG
                                              Cisco ICND2 1.0: Single-Area OSPF Implementation                           254483_ENG
                                              Cisco ICND2 1.0: EIGRP Implementation                                      254490_ENG
                                              Cisco ICND2 1.0: Transitioning to IPv6                                     254735_ENG
                                              Cisco ICND2 1.0: Access Control Lists                                      254717_ENG
                                              Cisco ICND2 1.0: Address Space Management                                  254727_ENG
                                              Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections                    254741_ENG
                                              Cisco ICND2 1.0: Extending the LAN to a WAN                                254748_ENG
                                              TestPrep 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)   TP640816_ENG
                    Composite Path
                                     Exam 640-802
                                              Cisco ICND1 1.0: Network Fundamentals                                      254004_ENG
                                              Cisco ICND1 1.0: Network Communications and Connections                    254014_ENG
                                              Cisco ICND1 1.0: Switched LANs                                             254025_ENG
                                              Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting        254036_ENG
                                              Cisco ICND1 1.0: Wireless LANs                                             254044_ENG
                                              Cisco ICND1 1.0: Routing and Addressing in the LAN                         254053_ENG
                                     Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the
                                     Router                                                                 254064_ENG
                                     Cisco ICND1 1.0: WAN Technologies and Routing                          254073_ENG
                                     Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP       254081_ENG
                                     Cisco ICND1 1.0: Network Environment Management                        254088_ENG
                                     Cisco ICND2 1.0: Small and Medium Network Implementations              254454_ENG
                                     Cisco ICND2 1.0 Improving Switched Network and VLAN Performance        254464_ENG
                                     Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs           254475_ENG
                                     Cisco ICND2 1.0: Single-Area OSPF Implementation                       254483_ENG
                                     Cisco ICND2 1.0: EIGRP Implementation                                  254490_ENG
                                     Cisco ICND2 1.0: Transitioning to IPv6                                 254735_ENG
                                     Cisco ICND2 1.0: Access Control Lists                                  254717_ENG
                                     Cisco ICND2 1.0: Address Space Management                              254727_ENG
                                     Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections                254741_ENG
                                     Cisco ICND2 1.0: Extending the LAN to a WAN                            254748_ENG
                                     TestPrep 640-802 Cisco Certified Network Associate (CCNA)              TP640802_ENG

Designing For Cisco Internetwork Solutions v2.0
                           Exam: 640-863 DESGN
                                     Cisco DESGN 2.0: Network Design Methodology                            250733_ENG
                                     Cisco DESGN 2.0: Structuring and Modularizing the Network              250773_ENG
                                     Cisco DESGN 2.0: Multilayer Campus Design                              250908_ENG
                                     Cisco DESGN 2.0: Designing Enterprise WANs                             250918_ENG
                                     Cisco DESGN 2.0: IP Address and Routing Protocol Design                250927_ENG
                                     Cisco DESGN 2.0: Network Security Solutions                            250967_ENG
                                     Cisco DESGN 2.0: Voice Networking                                      250980_ENG
                                     Cisco DESGN 2.0: Wireless Networking                                   250993_ENG
                                     TestPrep 640-863 Designing for Cisco Internetwork Solutions (DESGN)    TP640863_ENG

CCNA Security
                           Exam 640-553 IINS
                                   Cisco IINS 1.0: Network Security Principles I                            cc_iins_a01_it_enus
                                   Cisco IINS 1.0: Network Security Principles II                           cc_iins_a02_it_enus
                                   Cisco IINS 1.0: Perimeter Security                                       cc_iins_a03_it_enus
                                   Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls               cc_iins_a04_it_enus
                                   Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures         cc_iins_a05_it_enus
                                   Cisco IINS 1.0: IP Security Site-to-Site Virtual Private Networks        cc_iins_a06_it_enus
                                   Cisco IINS 1.0: Network Security Using Cisco IOS IPS                     cc_iins_a07_it_enus
                                   Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security                   cc_iins_a08_it_enus
                                   Cisco IINS 1.0: Mitigating Layer 2 Attacks                               cc_iins_a09_it_enus
                         TestPrep 640-553 Implementing Cisco IOS Network Security (IINS)                cc_iins_a01_tp_enus

CCNA Voice
                Exam 640-460 IIUC
                         Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations        cc_iiuc_a01_it_enus
                         Cisco IIUC 1.0: VoIP Fundamentals I                                            cc_iiuc_a02_it_enus
                         Cisco IIUC 1.0: VoIP Fundamentals II                                           cc_iiuc_a03_it_enus
                         Cisco IIUC 1.0: VoIP Fundamentals III                                          cc_iiuc_a04_it_enus
                         Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express        cc_iiuc_a05_it_enus
                         Cisco IIUC 1.0: Supporting Cisco Unified Communications Manager Express        cc_iiuc_a06_it_enus
                         Cisco IIUC 1.0: Cisco Unity Express Implementation                             cc_iiuc_a07_it_enus
                         Cisco IIUC 1.0: The Cisco Smart Business Communications System                 cc_iiuc_a08_it_enus

CCNA Wireless
                Cisco Voice Over IP Exam 642-436
                         Cisco CVOICE 6.0: VoIP Overview                                                259183_ENG
                         Cisco CVOICE 6.0: Understanding VoIP Components and Requirements               259193_ENG
                         Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial
                         Peers                                                                          259205_ENG
                         Cisco CVOICE 6.0: Configuring Digital Voice Ports                              259215_ENG
                         Cisco CVOICE 6.0: VoIP Gateway Implementation                                  259226_ENG
                         Cisco CVOICE 6.0: Dial Plans and Numbering Plans                               259238_ENG

                         Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges   259247_ENG
                         Cisco CVOICE 6.0: Introducing H.323 Gatekeepers                                259260_ENG
                         Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality                   259269_ENG
                         Cisco CVOICE 6.0: ITSP Connectivity                                            259275_ENG
                Exam 640-721 IUWNE
                         Cisco IUWNE 1.0: Wireless Fundamentals                                         cc_iuwn_a01_it_enus
                         Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum Technologies            cc_iuwn_a02_it_enus

                         Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and Certifications     cc_iuwn_a03_it_enus
                         Cisco IUWNE 1.0: Wireless Media Access, Technologies, and the Frame
                         Journey                                                                        cc_iuwn_a04_it_enus
                         Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture                   cc_iuwn_a05_it_enus
                         Cisco IUWNE 1.0: Access Point Management                                       cc_iuwn_a06_it_enus
                         Cisco IUWNE 1.0: Wireless Clients                                              cc_iuwn_a07_it_enus
                         Cisco IUWNE 1.0: WLAN Security Basics                                          cc_iuwn_a08_it_enus
                         Cisco IUWNE 1.0: WLAN Authentication and Encryption                            cc_iuwn_a09_it_enus
                         Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS                cc_iuwn_a10_it_enus
                                             Cisco IUWNE 1.0: Managing and Monitoring with WCS                            cc_iuwn_a11_it_enus
                                             Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting                        cc_iuwn_a12_it_enus
To prepare for professional-level certifications, start here

      CCNP – Cisco Certified Network Professional
                    Standard Path
                                    Exam: 642-825 ISCW
                                             Cisco ISCW   1.0: Network Connectivity                                       245204_ENG
                                             Cisco ISCW   1.0: Configuring the CPE and Verifying Broadband ADSL           245217_ENG
                                             Cisco ISCW   1.0: Frame Mode MPLS Implementation                             245226_ENG
                                             Cisco ISCW   1.0: IPSec VPNs                                                 245239_ENG
                                             Cisco ISCW   1.0: IPSec VPN Configuration                                    245250_ENG
                                             Cisco ISCW   1.0: Configuring Cisco Easy VPN                                 245263_ENG
                                             Cisco ISCW   1.0: Mitigating Network Attacks and Disabling Unused Services   245272_ENG

                                             Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists    245543_ENG
                                             Cisco ISCW 1.0: IOS Firewalls and IOS IPS                                    245566_ENG
                                             TestPrep 642-825 Implementing Secure Converged Wide Area Networks
                                             (ISCW)                                                                       TP642825_ENG
                                    Exam: 642-845 ONT
                                             Cisco ONT 1.0: Network Requirements and Introduction to VoIP                 246137_ENG
                                             Cisco ONT 1.0: Supporting VoIP                                               246147_ENG
                                             Cisco ONT 1.0: IP QoS and its Implementation                                 246156_ENG
                                             Cisco ONT 1.0: Classification and Marking                                    246166_ENG
                                             Cisco ONT 1.0: Queuing                                                       246175_ENG
                                             Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms                 246184_ENG
                                             Cisco ONT 1.0: AutoQoS                                                       246231_ENG
                                             Cisco ONT 1.0: Wireless Implementations                                      246334_ENG
                                             TestPrep 642-845 Optimizing Converged Cisco Networks (ONT)                   TP642845_ENG
                                    Exam: 642-901 BSCI
                                             Cisco BSCI 3.0: Network Requirements                                         244253_ENG
                                             Cisco BSCI 3.0: Configuring EIGRP                                            244371_ENG
                                             Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                    244381_ENG
                                             Cisco BSCI 3.0: Configuring Simple Elements of OSPF                          244382_ENG
                                             Cisco BSCI 3.0: Tuning OSPF Configurations                                   244639_ENG
                                             Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                        244383_ENG
                                             Cisco BSCI 3.0: The IS-IS Protocol                                           244384_ENG
                                             Cisco BSCI 3.0: Manipulating Routing Updates                                 244385_ENG
                                             Cisco BSCI 3.0: Tuning BGP Implementations                                   244832_ENG
                                             Cisco BSCI 3.0: Implementing Multicast                                       244387_ENG
                          Cisco BSCI 3.0: Implementing IPv6                                            244388_ENG
                          TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)                TP642901_eng
                 Exam: 642-812 BCMSN
                          Cisco BCMSN 3.0: Campus Networks                                             241672_ENG
                          Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)                242001_ENG
                          Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol
                          (VTP)                                                                        242011_ENG
                          Cisco BCMSN 3.0: Implementing Spanning Tree                                  242024_ENG
                          Cisco BCMSN 3.0: Implementing Inter-VLAN Routing                             242043_ENG
                          Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment      242057_ENG
                          Cisco BCMSN 3.0: Wireless LANs                                               242069_ENG
                          Cisco BCMSN 3.0: Configuring and Implementing WLANs                          242079_ENG
                          Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice                242091_ENG
                          Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft                      242099_ENG
                          TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks
                          (BCMSN)                                                                      TP642812_ENG
Composite Path
                 Exam: 642-825 ISCW
                          Cisco ISCW   1.0: Network Connectivity                                       245204_ENG
                          Cisco ISCW   1.0: Configuring the CPE and Verifying Broadband ADSL           245217_ENG
                          Cisco ISCW   1.0: Frame Mode MPLS Implementation                             245226_ENG
                          Cisco ISCW   1.0: IPSec VPNs                                                 245239_ENG
                          Cisco ISCW   1.0: IPSec VPN Configuration                                    245250_ENG
                          Cisco ISCW   1.0: Configuring Cisco Easy VPN                                 245263_ENG
                          Cisco ISCW   1.0: Mitigating Network Attacks and Disabling Unused Services   245272_ENG

                          Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists    245543_ENG
                          Cisco ISCW 1.0: IOS Firewalls and IOS IPS                                    245566_ENG
                          TestPrep 642-825 Implementing Secure Converged Wide Area Networks
                          (ISCW)                                                                       TP642825_ENG
                 Exam: 642-845 ONT
                          Cisco ONT 1.0: Network Requirements and Introduction to VoIP                 246137_ENG
                          Cisco ONT 1.0: Supporting VoIP                                               246147_ENG
                          Cisco ONT 1.0: IP QoS and its Implementation                                 246156_ENG
                          Cisco ONT 1.0: Classification and Marking                                    246166_ENG
                          Cisco ONT 1.0: Queuing                                                       246175_ENG
                          Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms                 246184_ENG
                          Cisco ONT 1.0: AutoQoS                                                       246231_ENG
                          Cisco ONT 1.0: Wireless Implementations                                      246334_ENG
                          TestPrep 642-845 Optimizing Converged Cisco Networks (ONT)                   TP642845_ENG
                              Exam: 642-892 Composite
                                       Cisco BSCI 3.0: Network Requirements                                      244253_ENG
                                       Cisco BSCI 3.0: Configuring EIGRP                                         244371_ENG
                                       Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                 244381_ENG
                                       Cisco BSCI 3.0: Configuring Simple Elements of OSPF                       244382_ENG
                                       Cisco BSCI 3.0: Tuning OSPF Configurations                                244639_ENG
                                       Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                     244383_ENG
                                       Cisco BSCI 3.0: The IS-IS Protocol                                        244384_ENG
                                       Cisco BSCI 3.0: Manipulating Routing Updates                              244385_ENG
                                       Cisco BSCI 3.0: Tuning BGP Implementations                                244832_ENG
                                       Cisco BSCI 3.0: Implementing Multicast                                    244387_ENG
                                       Cisco BSCI 3.0: Implementing IPv6                                         244388_ENG
                                       Cisco BCMSN 3.0: Campus Networks                                          241672_ENG
                                       Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)             242001_ENG
                                       Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol
                                       (VTP)                                                                     242011_ENG
                                       Cisco BCMSN 3.0: Implementing Spanning Tree                               242024_ENG
                                       Cisco BCMSN 3.0: Implementing Inter-VLAN Routing                          242043_ENG
                                       Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment   242057_ENG
                                       Cisco BCMSN 3.0: Wireless LANs                                            242069_ENG
                                       Cisco BCMSN 3.0: Configuring and Implementing WLANs                       242079_ENG
                                       Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice             242091_ENG
                                       Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft                   242099_ENG
                                       TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)             TP642901_eng
                                       TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks
                                       (BCMSN)                                                                   TP642812_ENG

CCDP – Cisco Certified Design Professional
              Standard Path
                              Exam: 642-901 BSCI
                                       Cisco BSCI 3.0: Network Requirements                                      244253_ENG
                                       Cisco BSCI 3.0: Configuring EIGRP                                         244371_ENG
                                       Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                 244381_ENG
                                       Cisco BSCI 3.0: Configuring Simple Elements of OSPF                       244382_ENG
                                       Cisco BSCI 3.0: Tuning OSPF Configurations                                244639_ENG
                                       Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                     244383_ENG
                                       Cisco BSCI 3.0: The IS-IS Protocol                                        244384_ENG
                                       Cisco BSCI 3.0: Manipulating Routing Updates                              244385_ENG
                                       Cisco BSCI 3.0: Tuning BGP Implementations                                244832_ENG
                                       Cisco BSCI 3.0: Implementing Multicast                                    244387_ENG
                          Cisco BSCI 3.0: Implementing IPv6                                         244388_ENG
                          TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)             TP642901_eng
                 Exam: 642-812 BCMSN
                          Cisco BCMSN 3.0: Campus Networks                                          241672_ENG
                          Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)             242001_ENG
                          Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol
                          (VTP)                                                                     242011_ENG
                          Cisco BCMSN 3.0: Implementing Spanning Tree                               242024_ENG
                          Cisco BCMSN 3.0: Implementing Inter-VLAN Routing                          242043_ENG
                          Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment   242057_ENG
                          Cisco BCMSN 3.0: Wireless LANs                                            242069_ENG
                          Cisco BCMSN 3.0: Configuring and Implementing WLANs                       242079_ENG
                          Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice             242091_ENG
                          Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft                   242099_ENG
                          TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks
                          (BCMSN)                                                                   TP642812_ENG
                 Exam 642-873 ARCH 2.0
                          Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design       253553 _ENG
                          Cisco ARCH 2.0: Advanced Addressing and Routing Design                    253554_ENG
                          Cisco ARCH 2.0: Advanced WAN Services Design                              253555_ENG
                          Cisco ARCH 2.0: Enterprise Data Center Design                             253556_ENG
                          Cisco ARCH 2.0: Storage Area Network Design Considerations                253557_ENG
                          Cisco ARCH 2.0: E-Commerce Module Design                                  253558_ENG
                          Cisco ARCH 2.0: Security Services Design                                  253559_ENG
                          Cisco ARCH 2.0: IPsec and SSL VPN Design                                  253560_ENG
                          Cisco ARCH 2.0: IP Multicast Design                                       253561_ENG
                          Cisco ARCH 2.0: Voice Over WLAN Design                                    253562_ENG
                          Cisco ARCH 2.0: Network Management with Cisco IOS Software                253563_ENG
                          TestPrep 642-873 Designing Cisco Network Service Architectures (ARCH)     TP642873_ENG
Composite Path
                 Exam: 642-892 Composite
                          Cisco BSCI 3.0: Network Requirements                                      244253_ENG
                          Cisco BSCI 3.0: Configuring EIGRP                                         244371_ENG
                          Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                 244381_ENG
                          Cisco BSCI 3.0: Configuring Simple Elements of OSPF                       244382_ENG
                          Cisco BSCI 3.0: Tuning OSPF Configurations                                244639_ENG
                          Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                     244383_ENG
                          Cisco BSCI 3.0: The IS-IS Protocol                                        244384_ENG
                          Cisco BSCI 3.0: Manipulating Routing Updates                              244385_ENG
                          Cisco BSCI 3.0: Tuning BGP Implementations                                244832_ENG
                          Cisco BSCI 3.0: Implementing Multicast                                    244387_ENG
                          Cisco BSCI 3.0: Implementing IPv6                                         244388_ENG
                          Cisco BCMSN 3.0: Campus Networks                                          241672_ENG
                          Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)             242001_ENG
                          Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol
                          (VTP)                                                                     242011_ENG
                          Cisco BCMSN 3.0: Implementing Spanning Tree                               242024_ENG
                          Cisco BCMSN 3.0: Implementing Inter-VLAN Routing                          242043_ENG
                          Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment   242057_ENG
                          Cisco BCMSN 3.0: Wireless LANs                                            242069_ENG
                          Cisco BCMSN 3.0: Configuring and Implementing WLANs                       242079_ENG
                          Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice             242091_ENG
                          Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft                   242099_ENG
                          TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)             TP642901_eng
                          TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks
                          (BCMSN)                                                                   TP642812_ENG
                 Exam 642-873 ARCH 2.0
                          Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design       253553 _ENG
                          Cisco ARCH 2.0: Advanced Addressing and Routing Design                    253554_ENG
                          Cisco ARCH 2.0: Advanced WAN Services Design                              253555_ENG
                          Cisco ARCH 2.0: Enterprise Data Center Design                             253556_ENG
                          Cisco ARCH 2.0: Storage Area Network Design Considerations                253557_ENG
                          Cisco ARCH 2.0: E-Commerce Module Design                                  253558_ENG
                          Cisco ARCH 2.0: Security Services Design                                  253559_ENG
                          Cisco ARCH 2.0: IPsec and SSL VPN Design                                  253560_ENG
                          Cisco ARCH 2.0: IP Multicast Design                                       253561_ENG
                          Cisco ARCH 2.0: Voice Over WLAN Design                                    253562_ENG
                          Cisco ARCH 2.0: Network Management with Cisco IOS Software                253563_ENG
Composite Path
                 Exam 642-892 Composite Roadmap
                          Cisco BSCI 3.0: Network Requirements                                      244253_ENG
                          Cisco BSCI 3.0: Configuring EIGRP                                         244371_ENG
                          Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                 244381_ENG
                          Cisco BSCI 3.0: Configuring Simple Elements of OSPF                       244382_ENG
                          Cisco BSCI 3.0: Tuning OSPF Configurations                                244639_ENG
                          Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                     244383_ENG
                          Cisco BSCI 3.0: The IS-IS Protocol                                        244384_ENG
                          Cisco BSCI 3.0: Manipulating Routing Updates                              244385_ENG
                          Cisco BSCI 3.0: Tuning BGP Implementations                                244832_ENG
                          Cisco BSCI 3.0: Implementing Multicast                                    244387_ENG
                                       Cisco BSCI 3.0: Implementing IPv6                                         244388_ENG
                                       Cisco BCMSN 3.0: Campus Networks                                          241672_ENG
                                       Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)             242001_ENG
                                       Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol
                                       (VTP)                                                                     242011_ENG
                                       Cisco BCMSN 3.0: Implementing Spanning Tree                               242024_ENG
                                       Cisco BCMSN 3.0: Implementing Inter-VLAN Routing                          242043_ENG
                                       Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment   242057_ENG
                                       Cisco BCMSN 3.0: Wireless LANs                                            242069_ENG
                                       Cisco BCMSN 3.0: Configuring and Implementing WLANs                       242079_ENG
                                       Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice             242091_ENG
                                       Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft                   242099_ENG
                                       TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)             TP642901_eng
                                       TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks
                                       (BCMSN)                                                                   TP642812_ENG
                              Exam 642-873 ARCH 2.0
                                       Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design       253553 _ENG
                                       Cisco ARCH 2.0: Advanced Addressing and Routing Design                    253554_ENG
                                       Cisco ARCH 2.0: Advanced WAN Services Design                              253555_ENG
                                       Cisco ARCH 2.0: Enterprise Data Center Design                             253556_ENG
                                       Cisco ARCH 2.0: Storage Area Network Design Considerations                253557_ENG
                                       Cisco ARCH 2.0: E-Commerce Module Design                                  253558_ENG
                                       Cisco ARCH 2.0: Security Services Design                                  253559_ENG
                                       Cisco ARCH 2.0: IPsec and SSL VPN Design                                  253560_ENG
                                       Cisco ARCH 2.0: IP Multicast Design                                       253561_ENG
                                       Cisco ARCH 2.0: Voice Over WLAN Design                                    253562_ENG
                                       Cisco ARCH 2.0: Network Management with Cisco IOS Software                253563_ENG

CCIP – Cisco Certified Internetwork Professional
              Standard Path
                              Exam: 642-611 MPLS
                                       Implementing Cisco MPLS v2.2 (Exam 642-611) Express Guide                 _pc_eg_444496
                              Exam: 642-901 BSCI
                                       Cisco BSCI 3.0: Network Requirements                                      244253_ENG
                                       Cisco BSCI 3.0: Configuring EIGRP                                         244371_ENG
                                       Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues                 244381_ENG
                                       Cisco BSCI 3.0: Configuring Simple Elements of OSPF                       244382_ENG
                                       Cisco BSCI 3.0: Tuning OSPF Configurations                                244639_ENG
                                       Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                     244383_ENG
                                       Cisco BSCI 3.0: The IS-IS Protocol                                        244384_ENG
                          Cisco BSCI 3.0: Manipulating Routing Updates                         244385_ENG
                          Cisco BSCI 3.0: Tuning BGP Implementations                           244832_ENG
                          Cisco BSCI 3.0: Implementing Multicast                               244387_ENG
                          Cisco BSCI 3.0: Implementing IPv6                                    244388_ENG
                 Exam: 642-642 QOS
                          Introduction to QoS and QoS Implementation                           231228_ENG
                          IP QoS Building Blocks                                               231229_ENG
                          The Modular QoS CLI and AutoQoS                                      231230_ENG
                          Introduction to Classification and Marking                           231231_ENG
                          QoS Pre-classify, QPPB, and LAN-based Classification and Marking     231232_ENG
                          Congestion Management                                                231233_ENG
                          Congestion Avoidance                                                 231234_ENG
                          Traffic Policing and Shaping                                         231235_ENG
                          Link-efficiency Mechanisms                                           231236_ENG
                          QoS Best Practices                                                   231237_ENG
                 Exam: 642-661 BGP
                          Configuring BGP on Cisco Routers v3.2 (Exam 642-661) Express Guide   _pc_eg_444487
Composite Path
                 Exam: 642-901 BSCI
                          Cisco BSCI 3.0: Network Requirements                                 244253_ENG
                          Cisco BSCI 3.0: Configuring EIGRP                                    244371_ENG
                          Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues            244381_ENG
                          Cisco BSCI 3.0: Configuring Simple Elements of OSPF                  244382_ENG
                          Cisco BSCI 3.0: Tuning OSPF Configurations                           244639_ENG
                          Cisco BSCI 3.0: Configuring Advanced Elements of OSPF                244383_ENG
                          Cisco BSCI 3.0: The IS-IS Protocol                                   244384_ENG
                          Cisco BSCI 3.0: Manipulating Routing Updates                         244385_ENG
                          Cisco BSCI 3.0: Tuning BGP Implementations                           244832_ENG
                          Cisco BSCI 3.0: Implementing Multicast                               244387_ENG
                          Cisco BSCI 3.0: Implementing IPv6                                    244388_ENG
                 Exam: 642-642 QOS
                          Introduction to QoS and QoS Implementation                           231228_ENG
                          IP QoS Building Blocks                                               231229_ENG
                          The Modular QoS CLI and AutoQoS                                      231230_ENG
                          Introduction to Classification and Marking                           231231_ENG
                          QoS Pre-classify, QPPB, and LAN-based Classification and Marking     231232_ENG
                          Congestion Management                                                231233_ENG
                          Congestion Avoidance                                                 231234_ENG
                          Traffic Policing and Shaping                                         231235_ENG
                          Link-efficiency Mechanisms                                           231236_ENG
                                                QoS Best Practices                                                        231237_ENG
                                      Exam: 642-691 BGP+MPLS
                                                Configuring BGP on Cisco Routers v3.2 (Exam 642-661) Express Guide        _pc_eg_444487
                                                Implementing Cisco MPLS v2.2 (Exam 642-611) Express Guide                 _pc_eg_444496

      CCVP – Cisco Certified Voice Professional
                     Core Exams
                                      Cisco Voice Over IP Exam 642-436
                                               Cisco CVOICE 6.0: VoIP Overview                                             259183_ENG
                                                                                                                           259205_ENG
                                               Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial Peers
                                               Cisco CVOICE 6.0: Dial Plans and Numbering Plans                            259238_ENG
                                               Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality                259269_ENG
                                               Cisco CVOICE 6.0: ITSP Connectivity                                         259275_ENG
                                      Exam: 642-453 GWGK
                                                                                                                        _pc_eg_444102
                                                Implementing Cisco Voice Gateways and Gatekeepers v2.0 (Exam 642-453) Express Guide
                     Elective Exams
                                      Exam: 642-446 CIPT1
                                                Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager     cc_cstl_a01_it_enus
                                                Cisco CIPT1 6.0: Administration of Cisco Unified Communications Manager   cc_cstl_a02_it_enus
                                                Cisco CIPT1 6.0: Single-Site On-Net Calling                               cc_cstl_a03_it_enus
                                                Cisco CIPT1 6.0: Implementing and Hardening IP Phones                     cc_cstl_a04_it_enus
                                                Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation                cc_cstl_a05_it_enus
                                                Cisco CIPT1 6.0: Call Privileges and Call Coverage                        cc_cstl_a06_it_enus
                                                Cisco CIPT1 6.0: Implementing Media Resources                             cc_cstl_a07_it_enus
                                                Cisco CIPT1 6.0: User Features and Call Presence                          cc_cstl_a08_it_enus
                                                Cisco CIPT1 6.0: Voice Mail and Video Integration                         cc_cstl_a09_it_enus
                                      CIPT2 6.0: Cisco IP Telephony Part 2 Exam 642-456
                                                Cisco CIPT2 6.0: Multisite Deployments                                    cc_cstp_a01_it_enus
                                                Cisco CIPT2 6.0: Centralized Call-Processing Redundancy                   cc_cstp_a03_it_enus
                                                Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control          cc_cstp_a02_it_enus
                                                Cisco CIPT2 6.0: Features and Applications for Multisite Deployments      cc_cstp_a04_it_enus
                                                Cisco CIPT2 6.0: IP Telephony Security                                    cc_cstp_a05_it_enus

To prepare for specialist certifications, start here

      Cisco IPS Specialist
                                      Exam: 642-446 CIPT1
                                                Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager     cc_cstl_a01_it_enus
                                                Cisco CIPT1 6.0: Administration of Cisco Unified Communications Manager   cc_cstl_a02_it_enus
                                                Cisco CIPT1 6.0: Single-Site On-Net Calling                               cc_cstl_a03_it_enus
                                          Cisco CIPT1 6.0: Implementing and Hardening IP Phones                    cc_cstl_a04_it_enus
                                          Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation               cc_cstl_a05_it_enus
                                          Cisco CIPT1 6.0: Call Privileges and Call Coverage                       cc_cstl_a06_it_enus
                                          Cisco CIPT1 6.0: Implementing Media Resources                            cc_cstl_a07_it_enus
                                          Cisco CIPT1 6.0: User Features and Call Presence                         cc_cstl_a08_it_enus
                                          Cisco CIPT1 6.0: Voice Mail and Video Integration                        cc_cstl_a09_it_enus

      Cisco IP Communications Support Specialist
                                Exam: 642-642 QOS
                                         Introduction to QoS and QoS Implementation                                   231228_ENG
                                         IP QoS Building Blocks                                                       231229_ENG
                                         The Modular QoS CLI and AutoQoS                                              231230_ENG
                                         Introduction to Classification and Marking                                   231231_ENG
                                         QoS Pre-classify, QPPB, and LAN-based Classification and Marking             231232_ENG
                                         Congestion Management                                                        231233_ENG
                                         Congestion Avoidance                                                         231234_ENG
                                         Traffic Policing and Shaping                                                 231235_ENG
                                         Link-efficiency Mechanisms                                                   231236_ENG
                                         QoS Best Practices                                                           231237_ENG
                                Cisco Voice Over IP Exam 642-436
                                         Cisco CVOICE 6.0: VoIP Overview                                              259183_ENG
                                         Cisco CVOICE 6.0: Understanding VoIP Components and Requirements             259193_ENG
                                                                                                                      259205_ENG
                                         Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial Peers
                                         Cisco CVOICE 6.0: Configuring Digital Voice Ports                            259215_ENG
                                         Cisco CVOICE 6.0: VoIP Gateway Implementation                                259226_ENG
                                         Cisco CVOICE 6.0: Dial Plans and Numbering Plans                             259238_ENG
                                         Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges 259247_ENG
                                         Cisco CVOICE 6.0: Introducing H.323 Gatekeepers                              259260_ENG
                                         Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality                 259269_ENG
                                         Cisco CVOICE 6.0: ITSP Connectivity                                          259275_ENG
                                CIPT2 6.0: Cisco IP Telephony Part 2 Exam 642-456
                                          Cisco CIPT2 6.0: Multisite Deployments                                   cc_cstp_a01_it_enus
                                          Cisco CIPT2 6.0: Centralized Call-Processing Redundancy                  cc_cstp_a03_it_enus
                                          Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control         cc_cstp_a02_it_enus
                                          Cisco CIPT2 6.0: Features and Applications for Multisite Deployments     cc_cstp_a04_it_enus
                                          Cisco CIPT2 6.0: IP Telephony Security                                   cc_cstp_a05_it_enus

Additional Assets
      Mentored Asset
                                Mentored Asset
                  Mentoring Cisco KnowledgeCenter                                           mntciscokc
                  Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)        3PSmnt642813
                                                                                            3PSmnt642832
                  Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
                  Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)                   3PSmnt642902

TestPreps
                  642-502 Securing Networks with Cisco Routers and Switches (SNRS)         TP642502_ENG
                  642-873 Designing Cisco Network Service Architecture (ARCH) 2.0          TP642873_ENG
                  TestPrep 642-902 Implementing Cisco IP Routing (ROUTE)                   3PScc_icir_a01_tp_en
                  TestPrep 642-813 Implementing Cisco IP Switched Networks (SWITCH)        3PScc_icis_a01_tp_en
                                                                                           3PScc_icit_a01_tp_en
                  TestPrep 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)

Troubleshooting
                  Cisco TSHOOT 1.0 eLT: Troubleshooting NAT and PAT                          3PSCSCO0066EN11
                  Cisco TSHOOT 1.0 eLT: Troubleshooting DHCP                                 3PSCSCO0066EN12
                  Cisco TSHOOT 1.0 eLT: Troubleshooting IPv6, OSPFv3, and RIPng              3PSCSCO0066EN13
                  Cisco TSHOOT 1.0 eLT: Troubleshooting Network Applications Services        3PSCSCO0066EN14
                                                                                             3PSCSCO0066EN15
                  Cisco TSHOOT 1.0 eLT: Troubleshooting Branch Office and Remote Worker Problems
                  Cisco TSHOOT 1.0 eLT: Troubleshooting Performance Problems on Switches 3PSCSCO0066EN07
                  Cisco TSHOOT v1.0 eLT Troubleshooting Wireless Integration                 3PSCSCO0066EN08
                  Cisco TSHOOT 1.0 eLT: Troubleshooting Voice over IP Integration            3PSCSCO0066EN09
                  Cisco TSHOOT 1.0 eLT: Troubleshooting Video Integration                    3PSCSCO0066EN10
                  Cisco TSHOOT 1.0: Troubleshooting VLANs, STP, and SVIs                     3PScc_icit_a04_it_en
                  Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues             3PScc_icit_a05_it_en
                  Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF, and EIGRP              3PScc_icit_a06_it_en
                  Cisco TSHOOT 1.0: Route Redistribution, BGP, and Performance Issues        3PScc_icit_a07_it_en
                                                                                             3
                  Cisco TSHOOT 1.0: Maintaining and Troubleshooting Network Security Solutions PScc_icit_a08_it_en
                  Cisco TSHOOT 1.0: Planning Maintenance for Complex Networks                3PScc_icit_a01_it_en
                  Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks          3PScc_icit_a02_it_en
                  Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools, & Applications       3PScc_icit_a03_it_en
                                                                                             3PS_pc_eg_444142
                  TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide

Cisco ROUTE
                  Cisco ROUTE 1.0 eLT: Implementing Path Control                           3PSCSCO0064EN07
                  Cisco ROUTE 1.0 eLT: IPv6 Addressing and Unicast                         3PSCSCO0064EN08
                                                                                           3PSCSCO0064EN09
                  Cisco ROUTE 1.0 eLT: Implement RIPng, OSPFv3, EIGRP and Redistribution in IPv6
                  Cisco ROUTE 1.0 eLT: IPv6 Transition Techniques                          3PSCSCO0064EN10
                  Cisco ROUTE 1.0 eLT: NAT and PAT with IPv6                               3PSCSCO0064EN11
                  Cisco ROUTE 1.0 eLT: Routing for Branch Offices and Mobile Workers       3PSCSCO0064EN12
                  Cisco ROUTE 1.0: Routing Services for Converged Networks                 3PScc_icir_a01_it_en
               Cisco ROUTE 1.0: EIGRP Implementation for the Enterprise                  3PScc_icir_a02_it_en
               Cisco ROUTE 1.0: EIGRP Authentication and Advanced Feature Implementation 3PScc_icir_a03_it_en
               Cisco ROUTE 1.0: The OSPF Routing Protocol                                3PScc_icir_a04_it_en
               Cisco ROUTE 1.0: Implementing Path Control                                3PScc_icir_a07_it_en
               Cisco ROUTE 1.0: Implementing an OSPF-Based Solution                      3PScc_icir_a05_it_en
               Cisco ROUTE 1.0: Configuring and Verifying Route Redistribution           3PScc_icir_a06_it_en
               Cisco ROUTE 1.0: Connecting the Enterprise to ISPs                        3PScc_icir_a08_it_en
               Cisco ROUTE 1.0: Configuring and Verifying BGP operations                 3PScc_icir_a09_it_en
               ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide          3PS_pc_eg_444140
                                                                                         3PS_pc_eg_444131
               SNRS 3.0: Securing Networks with Cisco Routers and Switches (642-504) Express Guide

Cisco SWITCH
               Cisco SWITCH 1.0: Inter-VLAN Routing                                        3PScc_icis_a04_it_en
               Cisco SWITCH 1.0: Highly Available Networks                                 3PScc_icis_a05_it_en
               Cisco SWITCH 1.0: Analyzing Campus Network Designs                          3PScc_icis_a01_it_en
               Cisco SWITCH 1.0: Implementing VLANs in Campus Networks                     3PScc_icis_a02_it_en
               Cisco SWITCH 1.0: Configuring Layer 3 High Availability                     3PScc_icis_a06_it_en
               Cisco SWITCH 1.0: Minimizing Service Loss and Data Theft                    3PScc_icis_a07_it_en
               Cisco SWITCH 1.0: Accommodating Voice and Video in Campus Networks          3PScc_icis_a08_it_en
               Cisco SWITCH 1.0: Integrating Wireless LANs into a Campus Network           3PScc_icis_a09_it_en
               Cisco SWITCH 1.0: Implementing Spanning-Tree                                3PScc_icis_a03_it_en
               SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813) Express Guide 3PS_pc_eg_444141
                                                                                           3PS_pc_eg_444134
               MPLS 2.2: Implementing Cisco Multi-Protocol Label Switching (642-611) Express Guide
                                                                                           3PS_pc_eg_444131
               SNRS 3.0: Securing Networks with Cisco Routers and Switches (642-504) Express Guide

CVOICE
               Cisco CVOICE 8.0: Call Routing and Dial Plans                           3PScc_voic_a08_it_en
               Cisco CVOICE 8.0: Cisco Unified Communications Manager Express          3PScc_voic_a06_it_en
               Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints3PScc_voic_a07_it_en
               Cisco CVOICE 8.0: Congestion, Rate Limiting, and AutoQoS                3PScc_voic_a12_it_en
               Cisco CVOICE 8.0: Gatekeeper and Cisco Unified Border Element           3PScc_voic_a10_it_en
               Cisco CVOICE 8.0: Introduction to Voice Gateways                        3PScc_voic_a01_it_en
               Cisco CVOICE 8.0: Path Selection and Calling Privileges                 3PScc_voic_a09_it_en
               Cisco CVOICE 8.0: QoS Mechanisms                                        3PScc_voic_a11_it_en
               Cisco CVOICE 8.0: SIP and MGCP Signaling Protocols                      3PScc_voic_a04_it_en
               Cisco CVOICE 8.0: Transporting Voice over IP networks                   3PScc_voic_a03_it_en
               Cisco CVOICE 8.0: Voice Port Implementation, Codecs, and DSPs           3PScc_voic_a02_it_en
               Cisco CVOICE 8.0: VoIP Call Legs                                        3PScc_voic_a05_it_en

CISSP Domain
                                   CISSP Domain - Access Control                                              3PSsp_cssp_a01_it_en
                                   CISSP Domain - Application Development Security                            3PSsp_cssp_a02_it_en
                                   CISSP Domain - Business Continuity and Disaster Recovery Planning          3PSsp_cssp_a03_it_en
                                   CISSP Domain - Cryptography                                                3PSsp_cssp_a04_it_en
                                   CISSP Domain - Information Security Governance and Risk Management         3PSsp_cssp_a05_it_en
                                   CISSP Domain - Legal, Regulations, Investigations, and Compliance          3PSsp_cssp_a06_it_en
                                   CISSP Domain - Operations Security                                         3PSsp_cssp_a07_it_en
                                   CISSP Domain - Physical and Environment Security                           3PSsp_cssp_a08_it_en
                                   CISSP Domain - Security Architecture and Design                            3PSsp_cssp_a09_it_en
                                   CISSP Domain - Telecommunications and Network Security                     3PSsp_cssp_a10_it_en

Practice Labs
                         Cisco - Practice Labs I
                                   QoS 2.1: Implementing Cisco Quality of Service - Practice Lab I            247193_eng
                                   QoS 2.1: Implementing Cisco Quality of Service - Practice Lab II           247209_eng
                                   BCMSN 3.0: Building Cisco Multilayer Switched Networks - Practice Lab I
                                   BCMSN 3.0: Building Cisco Multilayer Switched Networks - Practice Lab II
                                   BSCI 3.0: Building Scalable Cisco Internetworks - Practice Lab I
                                   BSCI 3.0: Building Scalable Cisco Internetworks - Practice Lab II
                                   ONT 1.0: Optimizing Converged Cisco Networks - Practice Lab I
                                   ISCW 1.0: Implementing Secure Converged Wide Area Networks - Practice
                                   Lab I

Express Guides
                                   QoS 2.3: Implementing Cisco Quality of Service (642-642) Express Guide     3PS_pc_eg_444138

Learning Sparks
                                   Troubleshooting Networks: Restoring the Beijing Connection                 _pc_ls_ccqs001
                                   Cisco Enterprise Edge: E-Commerce Module                                   _pc_ls_ccds001
                                   Cisco Enterprise Edge: Internet Connectivity Module                        _pc_ls_ccds002
                                   Cisco Enterprise Edge: Remote Access and VPN Module                        _pc_ls_ccds003
                                   Cisco:Implementing Intrusion Prevention                                    _pc_ls_ccds004
                                   Provisioning a Cisco 6500 Series Switch                                    _pc_ls_ccds005

Unified Communications
                                                                                                              3PS_pc_eg_444135
                                   IIUC2 1.0: Implementing Cisco IOS Unified Communications Part 2 (642-145) Express Guide
                                                                                                              3PS_pc_eg_444136
                                   UCM70 v1.0: Implementing Cisco Unified Communications Manager v7.0 Features Express Guide
The Concepts KnowledgeCenter includes the following roadmaps

   To improve your accountability skills, start here
   Roadmap Title Course Title                                                                   Course ID
   Accountability
                     Working for Your Inner Boss: Personal Accountability                       pd_05_a01_bs_enus
                     A Primer for Ensuring Accountability                                       mgmt_04_a05_bs_enus
                     Your Time and You                                                          pd_01_a01_bs_enus
                     Techniques for Improved Time Management                                    pd_01_a02_bs_enus
                     Developing Excellent Time Management Habits                                pd_01_a03_bs_enus
                     Taking Control of Your Time Simulation                                     PD001A
                     Goals and Setting Goals                                                    pd_05_a03_bs_enus

   To improve your actionable intelligence skills, start here

   Actionable Intelligence
                      Design for Six Sigma in the Organization                                  oper_05_a02_bs_enus
                      Processes and Customer Analysis in Six Sigma Projects                     oper_06_a01_bs_enus
                      Basics of Six Sigma Projects and Teams                                    oper_06_a02_bs_enus
                      Tools for Planning and Managing Six Sigma Project Opportunities           oper_06_a03_bs_enus
                      Using Six Sigma Analysis Tools and Metrics for Project Decisions          oper_06_a04_bs_enus
                      Modeling and Analyzing Processes in Six Sigma                             oper_07_a01_bs_enus
                      Statistics and Probability in Six Sigma                                   oper_07_a02_bs_enus
                      Data Classification and Collection in Six Sigma                           oper_07_a03_bs_enus
                      Summarizing and Presenting Data in Six Sigma                              oper_07_a04_bs_enus
                      Probability Distributions and Measurement Systems Analysis in Six Sigma   oper_07_a05_bs_enus
                      Measuring Process Capability and Performance in Six Sigma                 oper_07_a06_bs_enus

   To improve your positive intent skills, start here

   Assuming Positive Intent
                   Getting Results by Building Relationships                                    comm_13_a01_bs_enus
                   Results and Teamwork without Authority                                       comm_13_a02_bs_enus
                   Leading without Authority                                                    comm_13_a03_bs_enus
                   Creating Change, Gaining Allies                                              comm_13_a04_bs_enus
                   Communicating to Get Results                                                 comm_13_a05_bs_enus
                   Effective Interfunctional Relationships                                      comm_12_a01_bs_enus
                   Effective Intercultural Relationships                                        comm_12_a02_bs_enus
                  Effective Intergender Relationships                                            comm_12_a03_bs_enus
                  Effective Relationships with Customers                                         comm_12_a04_bs_enus
                  Effective Relationships with Business Partners                                 comm_12_a05_bs_enus

To improve your be here now skills, start here

Be Here Now
                  Finding Your Life Balance                                                      PD0181
                  Success Over Stress                                                            PD0182
                  Strategies for Better Balance                                                  PD0183
                  Living a Balanced Life Simulation                                              PD0180
                  Goals and Setting Goals                                                        pd_05_a03_bs_enus
                  Your Time and You                                                              pd_01_a01_bs_enus
                  Techniques for Improved Time Management                                        pd_01_a02_bs_enus
                  Developing Excellent Time Management Habits                                    pd_01_a03_bs_enus
                  Taking Control of Your Time Simulation                                         PD001A

To improve your behavior style skills, start here

Behavior Styles
                  Interpersonal Communication: Communicating with Confidence                     comm_21_a01_bs_enus
                  Interpersonal Communication: Targeting Your Message                            comm_21_a02_bs_enus
                  Interpersonal Communication: Listening Essentials                              comm_21_a03_bs_enus
                  Interpersonal Communication: Communicating Assertively                         comm_21_a04_bs_enus
                  Interpersonal Communication: Being Approachable                                comm_21_a05_bs_enus
                  Diversity on the Job: The Importance of Diversity and the Changing Workplace   pd_07_a01_bs_enus
                  Diversity on the Job: Diversity and You                                        pd_07_a02_bs_enus

To improve your blue chip skills, start here

Blue Chips
                  Goals and Setting Goals                                                        pd_05_a03_bs_enus
                  Your Time and You                                                              pd_01_a01_bs_enus
                  Techniques for Improved Time Management                                        pd_01_a02_bs_enus
                  Developing Excellent Time Management Habits                                    pd_01_a03_bs_enus
                  Taking Control of Your Time Simulation                                         PD001A
                  Thinking Strategically                                                         stgy_01_a01_bs_enus
                  Sustaining Competitive Advantage                                               stgy_01_a02_bs_enus
                  The Imperatives of Innovation and Leadership in Strategy                       stgy_01_a03_bs_enus
                 Planning and Implementing a Business Strategy          stgy_01_a04_bs_enus

To improve your change skills, start here

Change
                 Starting the Change Process                            mgmt_06_a01_bs_enus
                 Managing the Change Process                            mgmt_06_a02_bs_enus
                 Integrating Change in Your Organization                mgmt_06_a03_bs_enus
                 Using Change Process to Support Employees Simulation   MGMT006A
                 Using Change Process to Support Teams Simulation       MGMT006B
                 Leadership and Change                                  lead_01_a07_bs_enus
                 Views on Organizational Change                         pd_03_a01_bs_enus
                 Preparing for Change                                   pd_03_a02_bs_enus
                 Communication during Organizational Change             pd_03_a03_bs_enus
                 Handling Organizational Change Simulation              PD003A
                 Communicating Organizational Change                    3PS_pc_bi_mgbi015

To improve your coaching and feedback skills, start here

Coaching & Appreciative/Constructive Feedback
               Business Coaching: Getting Ready to Coach                mgmt_14_a01_bs_enus
               Business Coaching: Conducting Coaching Sessions          mgmt_14_a02_bs_enus
               Business Coaching: Building the Coaching Relationship    mgmt_14_a03_bs_enus
               Business Coaching: Using Different Coaching Styles       mgmt_14_a04_bs_enus
               Addressing Problem Performance                           mgmt_05_a04_bs_enus
               Problem Performance Prevention                           mgmt_05_a01_bs_enus
               Problem Performance Identification                       mgmt_05_a02_bs_enus
               Problem Performance Improvement                          mgmt_05_a03_bs_enus
               Avoiding Problem Performance Simulation                  MGMT005A
               Dealing with Problem Performance Simulation              MGMT005B
               The Art of Effective Coaching                            3PS_pc_bi_lsbi018

To improve your filter skills, start here

Filters
                 Defining Emotional Intelligence                        comm_09_a01_bs_enus
                 Emotional Intelligence in the Workplace                comm_09_a02_bs_enus
                 Emotional Intelligence and Teamwork                    comm_09_a03_bs_enus
                 Increasing Emotional Intelligence                      comm_09_a04_bs_enus
                 Emotionally Intelligent Leadership                         comm_09_a05_bs_enus
                 Emotional Intelligence at Work Simulation                  COMM009A

To improve your listening to understand skills, start here

Listening to Understand
                 Listening Basics                                           comm_03_a01_bs_enus
                 Listening to Comprehend                                    comm_03_a02_bs_enus
                 Higher Purpose Listening                                   comm_03_a03_bs_enus
                 Enhancing Listening Skills                                 comm_03_a04_bs_enus
                 Effective Listening Simulation                             COMM003A
                 Communication and Leadership                               lead_01_a05_bs_enus
                 Communication Skills for Successful Management             MGMT0122

To improve your mood elevator skills, start here

Mood Elevator
                 Defining Emotional Intelligence                            comm_09_a01_bs_enus
                 Emotional Intelligence in the Workplace                    comm_09_a02_bs_enus
                 Emotional Intelligence and Teamwork                        comm_09_a03_bs_enus
                 Increasing Emotional Intelligence                          comm_09_a04_bs_enus
                 Emotionally Intelligent Leadership                         comm_09_a05_bs_enus
                 Emotional Intelligence at Work Simulation                  COMM009A

To improve your remember the f's skills, start here

Remember the F's
               The Fundamentals of Effective Thinking                       pd_04_a01_bs_enus
               Problem Framing                                              pd_04_a02_bs_enus
               Problem Solving: Generating Alternatives                     pd_04_a03_bs_enus
               Making Decisions Dynamically                                 pd_04_a04_bs_enus
               Decision Making: Implementation and Evaluation               pd_04_a05_bs_enus
               Group Problem Solving and Decision Making                    pd_04_a06_bs_enus
               Effective Thinking and Creative Problem Solving Simulation   PD004A
               Rational Decision-making and Problem Solving Simulation      PD004B

To improve your results cone skills, start here

Results Cone
                 Being an Effective Team Member                             team_02_a01_bs_enus
                 Establishing Team Goals and Responsibilities                          team_02_a02_bs_enus
                 Elements of a Cohesive Team                                           team_02_a03_bs_enus
                 Effective Team Communication                                          team_02_a04_bs_enus
                 Using Feedback to Improve Team Performance                            team_02_a05_bs_enus
                 Leading Teams: Launching a Successful Team                            team_03_a01_bs_enus
                 Leading Teams: Establishing Goals, Roles, and Guidelines              team_03_a02_bs_enus
                 Leading Teams: Developing the Team and its Culture                    team_03_a03_bs_enus
                 Leading Teams: Building Trust and Commitment                          team_03_a04_bs_enus
                 Leading Teams: Fostering Effective Communication and Collaboration    team_03_a05_bs_enus

To improve your shadow of a leader skills, start here

Shadow of a Leader
                Leadership Essentials: Motivating Employees                            lead_05_a01_bs_enus
                Leadership Essentials: Communicating Vision                            lead_05_a02_bs_enus
                Leadership Essentials: Building Your Influence as a Leader             lead_05_a03_bs_enus
                Leadership Essentials: Leading with Emotional Intelligence             lead_05_a04_bs_enus
                Leadership Essentials: Leading Business Execution                      lead_05_a05_bs_enus
                Leadership Essentials: Leading Innovation                              lead_05_a06_bs_enus
                Leadership Essentials: Leading Change                                  lead_05_a07_bs_enus
                Leadership Essentials: Creating Your Own Leadership Development Plan   lead_05_a08_bs_enus

To improve your teamwork skills, start here

Teamwork
                 Being an Effective Team Member                                        team_02_a01_bs_enus
                 Establishing Team Goals and Responsibilities                          team_02_a02_bs_enus
                 Elements of a Cohesive Team                                           team_02_a03_bs_enus
                 Effective Team Communication                                          team_02_a04_bs_enus
                 Using Feedback to Improve Team Performance                            team_02_a05_bs_enus
                 Leading Teams: Launching a Successful Team                            team_03_a01_bs_enus
                 Leading Teams: Establishing Goals, Roles, and Guidelines              team_03_a02_bs_enus
                 Leading Teams: Developing the Team and its Culture                    team_03_a03_bs_enus
                 Leading Teams: Building Trust and Commitment                          team_03_a04_bs_enus
                 Leading Teams: Fostering Effective Communication and Collaboration    team_03_a05_bs_enus
The Desktop KnowledgeCenter includes the following roadmaps
   To improve your adobe skills, start here
   Roadmap Title    Course Title
   Adobe PhotoShop CS4
                       Photoshop CS4: Getting Started
                       Photoshop CS4: Beyond the Basics


   Adobe Illustrator CS4
                       Illustrator CS4: Getting Started
                       Illustrator CS4: Beyond the Basics


   Adobe InDesign CS4
                       Adobe InDesign CS4: Fundamentals


   Adobe Dreamweaver CS4
                       Setting up a Site and Adding Content in Dreamweaver CS4
                       Adding Links and Images in Dreamweaver CS4
                       Tables, Accessibility, and Standards in Dreamweaver CS4
                       Reusing Content in Dreamweaver CS4
                       Creating Interactive Web Pages in Dreamweaver CS4
                       Cascading Style Sheets in Dreamweaver CS4
                       Dreamweaver CS4 Site Maintenance and Advanced Concepts


   Adobe Flash CS4
                       Introduction to Adobe Flash CS4 Professional
                       Drawing and Working with Images in Flash CS4
                       Using Flash CS4 Libraries, Text, and Components
                       Animation in Flash CS4
                       ActionScript and Multimedia in Flash CS4
                       Workflow and Adobe Integration in Flash CS4
                       Creating Navigation and Publishing Movies in Flash CS4


   Adobe AIR for Flash Developers
                       Adobe AIR for Flash Developers


   Adobe Fireworks CS4
                       Adobe Fireworks CS4: Fundamentals


   Adobe Captivate 4
                       Adobe Captivate 4


   Adobe Reader 9
                       Adobe Reader 9
Adobe Acrobat 9
                    Adobe Acrobat 9: Fundamentals


Adobe Flash CS3
                    Introduction to the Features of Flash CS3
                    Drawing and Working with Symbols in Flash CS3
                    Using Text and Components in Flash CS3
                    Animation in Flash CS3
                    ActionScript, Sound, and Video in Flash CS3
                    Workflow and Program Integration in Flash CS3
                    Creating Navigation and Publishing Movies in Flash CS3


Adobe Dreamweaver CS3
                    Setting up a Site and Adding Content in Dreamweaver CS3
                    Adding Links, Images, and Flash Objects in Dreamweaver CS3
                    Tables, Accessibility, and Standards in Dreamweaver CS3
                    Reusing Content in Dreamweaver CS3
                    Creating Interactive Web Pages in Dreamweaver CS3
                    Cascading Style Sheets in Dreamweaver CS3
                    Dreamweaver CS3 Site Maintenance and Advanced Concepts


Adobe Dreamweaver CS5
                    Cascading Style Sheets in Dreamweaver CS5


Adobe Photoshop CS3
                    Photoshop CS3 Basics
                    Selections and Layers in Photoshop CS3
                    Advanced Tools in Photoshop CS3
                    Photoshop CS3 Animation and Automation


Adobe Illustrator CS3
                    Getting Started with Illustrator CS3
                    Coloring Objects and Using Brushes in Illustrator CS3
                    Manipulating Objects in Illustrator CS3
                    Using Type and Symbols in Illustrator CS3
                    Importing and Tracing Images, and Applying Effects in Illustrator CS3
                    Exporting and Printing Artwork in Illustrator CS3


Adobe Acrobat 8.0
                    Creating and Working with PDFs in Adobe Acrobat 8
                    Editing and Reviewing in Adobe Acrobat 8
                    Forms and Document Security in Adobe Acrobat 8
                    Advanced Features of Adobe Acrobat 8
Adobe Reader 8.0
                    Using Adobe Reader 8

To improve your information security best practice skills, start here

Best Practices for Desktop Users
                    Introduction to information security
                    Operational information security
                    Malicious code and information security
                    Information security and the Internet

To improve your microsoft xp skills, start here

Microsoft Office XP - Advanced Access 2002
                    Advanced Database Design in Access 2002
                    Advanced Database Features in Access 2002

Microsoft Office XP: Advanced Excel 2002
                    Advanced Data Management in Excel 2002
                    Advanced Data Manipulation and Analysis in Excel 2002

Microsoft Office XP: Advanced FrontPage 2002
                    Building and Modifying Web Sites in FrontPage 2002
                    Enhancing and Publishing Web Sites in FrontPage 2002

Microsoft Office XP: Advanced Outlook 2002
                    Managing Outlook 2002

Microsoft Office XP: Advanced PowerPoint 2002
                    Customizing, Running, and Broadcasting PowerPoint 2002 Presentations
                    PowerPoint 2002 Customization and Office XP Integration

Microsoft Office XP: Advanced Word 2002
                    Advanced Formatting and Navigation in Word 2002
                    Advanced Document Features in Word 2002
                    Collaborative Features in Word 2002

Microsoft Office XP: Beginning FrontPage 2002
                    FrontPage 2002 Basics
                    Enhancing and Managing Web Sites with FrontPage 2002

Microsoft Office XP: Beginning Outlook 2002
                    Introducing Outlook 2002

Microsoft Office XP: Beginning PowerPoint 2002
                    Creating Presentations using PowerPoint 2002

Microsoft Office XP: Beginning Word 2002
                    Creating Documents in Word 2002
                    Working with Documents in Word 2002

Microsoft Office XP: Common Features Across Office Applications
                    Common Features in Microsoft Office XP
Microsoft Office XP: New Features for Advanced Users
                    Office XP for the Advanced User

Microsoft Office XP: Beginning Visio 2002
                    Creating Diagrams in Visio 2002
                    Working with Diagrams in Visio 2002

Microsoft Office XP: New Office-wide Features
                    New Features Review of Microsoft Office XP

Microsoft Office XP: New Features for End-Users
                    New and Enhanced Features for End-Users in Office XP

Microsoft Office XP: Beginning Access 2002
                    Introduction to Access 2002
                    Intermediate Access 2002

Microsoft Office XP: Beginning Excel 2002
                    Basic Features of Excel 2002
                    Optimizing Excel 2002

To improve your microsoft windows 7 skills, start here

Microsoft Windows 7: First Look for End Users
                  Microsoft Windows 7: First Look for End Users

Microsoft Windows 7: End User
                  Getting Started with Windows 7
                  Setting up and Securing Windows 7
                  Customizing Windows 7

To improve your microsoft windows xp for end users skills, start here

Microsoft Windows XP: Getting Started
                  Introducing Windows XP

Microsoft Windows XP - New Features
                  Windows XP: Fundamentals
                  Windows XP: Advanced

Microsoft Windows XP for Beginners
                  Getting Started with Microsoft Windows XP
                  Up and Running with Microsoft Windows XP

To improve your microsoft project 2002 skills, start here

Microsoft Project 2002: Beginners
                    Getting Started with Project 2002
                    Up and Running with Project 2002
                    Tracking and Reporting with Project 2002


Microsoft Project 2002: Advanced
                    Data Sources, Templates, and Customization in Project 2002
                    Workgroup, Collaboration, and Advanced Reporting Options in Project 2002

To improve your home and personal finance skills, start here

QuickBooks Pro 2009 Fundamentals
                    QuickBooks Pro 2009: Getting Started

Home Networking with Microsoft Windows XP
                 Home Networking with Microsoft Windows XP

To improve your lotus skills, start here

Lotus Notes 8: New Features for End Users
                    Lotus Notes 8: New Features for End Users


Lotus Notes 8: End User
                    Getting Started with Lotus Notes 8 and Using Mail
                    Scheduling Events and Managing Applications
                    Working with Instant Messaging, Contacts, and Blogs
                    Using Productivity Tools and Accessing Lotus Notes 8 Remotely


Lotus Notes 7: End User
                    Getting Started with Lotus Notes 7 and Mail
                    Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7
                    Working with Databases, the Calendar, and the To Do List in Lotus Notes 7
                    Using Lotus Notes 7 Remotely

To improve your microsoft internet explorer skills, start here

Microsoft Internet Explorer 8: End User
                    Internet Explorer 8: Basic Features
                    Internet Explorer 8: Advanced Features


Microsoft Internet Explorer 7: End User
                    Fundamentals of Internet Explorer 7
                    Customization and Security in Internet Explorer 7


Microsoft Internet Explorer 6
                    Fundamentals of Internet Explorer 6
                    Moving on with Internet Explorer 6


Crystal Reports XI: Report Writing Basics
                    Reporting Basics with Crystal Reports XI
                    Managing Data and Distributing Reports with Crystal Reports XI
To improve your microsoft windows vista skills, start here

Microsoft Windows Vista: New Features for End Users
                   Windows Vista User Experience
                   Windows Vista Security and Performance Improvements


Microsoft Windows Vista for the End User
                   Getting Started with Windows Vista
                   Work with Files, Programs, and Printing in Windows Vista
                   Navigating the Web and System Maintenance with Windows Vista
roadmaps

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The Finance and Accounting KnowledgeCenter includes the following roadmaps
If you are new to finance and accounting, start here
      Roadmap Title     Course Title                                                  Course ID
     Accounting 101
                         Accounting Fundamentals                                      FIN0121
                         Accrual Accounting Procedures                                FIN0122
                         Accounting Systems and Closing Activities                    FIN0123
                         Accounting for Cash Control                                  FIN0124
                         Accounting for Merchandising Businesses                      FIN0125
                         Final Exam: Accounting 101                                   FE0004_eng
                         Basic Accounting Principles and Framework                    3PSfin_03_a01_bs_enu
                         The Accounting Equation and Financial Statements             3PSfin_03_a02_bs_enu
                         Accounting Transactions and Books of Account                 3PSfin_03_a04_bs_enu
                         The Accounting Cycle and Accrual Accounting                  3PSfin_03_a03_bs_enu
                         Trial Balance & Adjusting Entries                            3PSfin_03_a05_bs_enu
                         The Income Statement                                         3PSfin_03_a06_bs_enu
                         The Balance Sheet                                            3PSfin_03_a07_bs_enu
                         The Cash Flow Statement                                      3PSfin_03_a08_bs_enu
                         Accounting for Companies' Stock Transactions and Dividends   3PSfin_03_a09_bs_enu

     Accounting 102
                         Accounting for Partnerships                                  FIN0221
                         Accounting for Corporations                                  FIN0222
                         Analyzing Cash Flow Statements                               FIN0223
                         Master Budgets                                               FIN0224
                         Final Exam: Accounting 102                                   FE0006_eng

     Finance Fundamentals for Non-Finance Professionals
                      The Principles of Financial Management                          fin_01_a01_bs_enus
                      The Basics of Budgeting                                         fin_01_a02_bs_enus
                      Management of Cash Flows                                        fin_01_a03_bs_enus
                      Financial Statements                                            fin_01_a04_bs_enus

If you're already working in finance and accounting, start here

     Practical Budgeting Skills for Business
                         Creating and Analyzing an Operating Budget                   FIN0161
                         The Ins and Outs of Capital Budgeting                        FIN0162
                          Effective Budget Management                             FIN0163

     Auditing: A Practical Approach
                         Introduction to Auditing                                 FIN0231
                         Introduction to Internal Auditing                        FIN0232
                         Principles of Internal Auditing                          FIN0233
                         Introduction to External Auditing                        FIN0234
                         Principles of External Auditing                          FIN0235

     Managerial Accounting
                       Overview of Managerial Accounting                          FIN0241
                       Managerial Decisions and Capital Budgeting                 FIN0242
                       Managing for Asset Control                                 FIN0243
                       Cost Accounting Decisions                                  FIN0244

To focus on specific finance and accounting skills, start here

     Advanced Business Finance
                      Introduction to Advanced Finance                            FIN0211
                      Investment Project Analysis and Selection                   FIN0212
                      Raising Capital and Financing Decisions                     FIN0213
                      Managing Working Capital                                    FIN0214
                      Corporate Restructuring                                     FIN0215
                      Financial Risk Management                                   FIN0216
                      International Finance                                       FIN0217
                      Final Exam: Advanced Business Finance                       FE0005_eng

Additional Assets

     Business Impacts
                          Outsourcing Financial Activities                        _pc_bi_fabi001
                          Using Audits to Help Prevent Business Fraud             _pc_bi_fabi002
                          Increasing Cash Flow in Times of Need                   _pc_bi_fabi003
                          Attracting New Investors-Keeping Presntations Focused   _pc_bi_fabi004
                          Accounting for Sales Returns                            _pc_bi_fabi005
                          What is Your Gross Profit Margin Ratio Really Saying    _pc_bi_fabi006
                          Recognizing the Value of Intangible Assets              _pc_bi_fabi007
                          Recession: How it Affects Business                      _pc_bi_fabi008
                          Assessing Nonrecurring Items in Income Statements       3PS_pc_bi_fabi009
                          Deconstructing the Balance Sheet                        3PS_pc_bi_fabi010
                   The Time Value of Money: Possible Pitfalls                                         3PS_pc_bi_fabi011

Challenge Series
                   Establishing the Role of the Audit Department                                      _pc_ch_fach001

Non Financial
                   Principles of Accounting and Finance for Non-financial Professionals               3PSfin_02_a01_bs_enu
                   Cash Flow Management Essentials for Non-financial Professionals                    3PSfin_02_a02_bs_enu
                   The Time Value of Money and Investment Decisions for Non-financial Professionals   3PSfin_02_a03_bs_enu
                   The Essentials of Budgeting for Non-financial Professionals                        3PSfin_02_a04_bs_enu
                   Financial Statements for Non-financial Professionals                               3PSfin_02_a05_bs_enu
                   Analyzing Financial Statements for Non-financial Professionals                     3PSfin_02_a06_bs_enu
The HR Professional KnowledgeCenter includes the following roadmaps
To learn key recruitment and interviewing skills, start here
     Roadmap Title         Course Title                                                                      Course ID
     Effective Hiring and Interviewing
                              What to Consider when Hiring                                                   hr_03_a01_bs_enus
                              Interviewing Effectively                                                       hr_03_a02_bs_enus
                              Choosing the Best Applicant                                                    hr_03_a03_bs_enus
                              Effective Hiring and Interviewing Simulation                                   HR003A
                              Conducting Interviews: Asking the Right Questions                              3PS_pc_bi_hrbi014
                              Essentials of Interviewing and Hiring: Screening Applicants for Interviewing   3PShr_06_a01_bs_enus
                              Essentials of Interviewing and Hiring: Preparing to Interview                  3PShr_06_a02_bs_enus
                              Essentials of Interviewing and Hiring: Conducting an Effective Interview       3PShr_06_a03_bs_enus
                              Hiring a New Employee                                                          3PS_pc_ch_lach028
                              Building and Leading Teams                                                     3PS_pc_ch_lach023

     Behavioral-based Interviewing
                             Building a Firm Foundation                                                      HR0211
                             Screening Applicants                                                            HR0212
                             Preparing for the Behavioral Interview                                          HR0213
                             Conducting the Behavioral-based Interview                                       HR0214
                             Preparing as the Interviewee                                                    HR0215
                             Experiencing the Behavioral-based Interview                                     HR0216
                             Behavioral Interviewing (Simulation)                                            HR0210
                             Essentials of Interviewing and Hiring: Behavioral Interview Techniques          3PShr_06_a04_bs_enus

     Recruiting and Retention Strategies
                             Recruiting Talent                                                               hr_05_a01_bs_enus
                             Retaining Your Talent Pool                                                      hr_05_a02_bs_enus
                             Creating a High-Retention Organizational Culture Simulation                     HR005A
                             Essentials of Interviewing and Hiring: Selecting the Right Candidate            3PShr_06_a05_bs_enus
                             Attracting and Retaining Talent                                                 3PS_pc_ch_lach021

To learn about implementing HR policies in the workplace, start here

     Managing Your Career
                               Managing Your Career: Creating a Plan                                         pd_10_a01_bs_enus
                               Managing Your Career: Getting on the Right Track                              pd_10_a02_bs_enus
                               Managing Your Career: Professional Networking Essentials                      pd_10_a03_bs_enus
                              Managing Your Career: You and Your Boss                                        pd_10_a04_bs_enus
                              Managing Your Career: Leveraging the Performance Appraisal                     pd_10_a05_bs_enus
                              Perseverance and Flexibility in Times of Crisis                                3PS_pc_ch_lach026
                              Making the Move Into Management                                                3PS_pc_ch_lach029
                              Effective Listening                                                            3PS_pc_ch_lach030
                              Creating Work/Life Balance                                                     3PS_pc_ch_lach036
                              Managing Goals                                                                 3PS_pc_ch_lach027
                              Developing Your Career                                                         3PS_pc_ch_lach037

     Generating Creative & Innovative Ideas
                             Generating Creative and Innovative Ideas: Enhancing Your Creativity             pd_09_a01_bs_enus
                             Generating Creative and Innovative Ideas: Maximizing Team Creativity            pd_09_a02_bs_enus
                             Generating Creative and Innovative Ideas: Verifying and Building on Ideas       pd_09_a03_bs_enus
                             Promoting Creative Thinking                                                     3PS_pc_ch_lach035

     Diversity on the Job
                              Diversity on the Job: The Importance of Diversity and the Changing Workplace   pd_07_a01_bs_enus
                              Diversity on the Job: Diversity and You                                        pd_07_a02_bs_enus

     Sexual Harassment
                              Sexual Harassment at Work (HRCI/PHR - 2007-aligned)                            HR0273

To prepare for HRCI certification, start here

     HRCI/PHR Certification Program (Professional in Human Resources)
                             Human Resources Fundamentals (HRCI/PHR)                                         HR0261
                             Strategic Management (HRCI/PHR)                                                 HR0262
                             Affirmative Action and the EEO (HRCI/PHR)                                       HR0263
                             Employment Management (HRCI/PHR)                                                HR0264
                             Recruiting and Selecting Candidates (HRCI/PHR)                                  HR0265
                             Offers, Contracts and Exit from the Organization (HRCI/PHR)                     HR0266
                             Developing Employees (HRCI/PHR)                                                 HR0267
                             Developing Human Resources (HRCI/PHR)                                           HR0268
                             Compensating Employees (HRCI/PHR)                                               HR0269
                             Programs to Benefit Employees (HRCI/PHR)                                        HR0271
                             Employment Relations (HRCI/PHR)                                                 HR0272
                             Sexual Harassment at Work (HRCI/PHR)                                            HR0273
                             Non-Unionized Workplaces (HRCI/PHR)                                             HR0274
                             Unionized Workplaces (HRCI/PHR)                                                 HR0275
                             Health and Safety in the Workplace (HRCI/PHR)                                   HR0276
                             Risk Assessment and Prevention (HRCI/PHR)                            HR0277

    HRCI/SPHR Certification Program (Senior Professional in Human Resources)
                           HR's Strategic Role in the Organization (HRCI/PHR)                     hr_04_a01_bs_enus
                           Management of the HR Process (HRCI/PHR)                                hr_04_a02_bs_enus
                           Strategic Approaches to Workforce Planning and Employment (HRCI/PHR)   hr_04_a03_bs_enus
                           Strategic Approaches to Human Resource Development (HRCI/PHR)          hr_04_a04_bs_enus
                           Strategic Approaches to Total Rewards (HRCI/PHR)                       hr_04_a05_bs_enus
                           Strategic Approaches to Labor Relations (HRCI/PHR)                     hr_04_a06_bs_enus
                           Strategic Approaches to Risk Management (HRCI/PHR)                     hr_04_a07_bs_enus

Additional Assets

    Mentored Assets
                             Mentoring HR Professional KnowledgeCenter                            mnthrprokc

    Business Impact Series
                             Aligning Recruitment to Job Requirements                             _pc_bi_hrbi001
                             Understanding Workplace Diversity                                    _pc_bi_hrbi002
                             Guarding Against Interviewing Biases                                 _pc_bi_hrbi003
                             Fringe Benefits: Maintaining a Competitive Hiring Advantage          _pc_bi_hrbi004
                             Communicating Properly during a Layoff                               _pc_bi_hrch005
                             Managing Workplace Stress                                            _pc_bi_hrch006
                             Employer Branding                                                    _pc_bi_hrbi007
                             Reframing Negative Situations                                        _pc_bi_hrbi008
                             Underperforming Employee - Now What?                                 _pc_bi_hrbi010
                             Enforcing a Dress Code                                               _pc_bi_hrbi011
                             Devising an Effective Corporate Wellness Program                     _pc_bi_hrbi009
                             Screening Applicants for Emotional Intelligence                      _pc_bi_hrbi012
                             Managing Top Performers Is Always Easy...Right?                      _pc_bi_hrbi013
                             Managing Fairly                                                      3PS_pc_bi_mgbi016
                             Employee Dismissal                                                   3PS_pc_ch_lach038
                             Delivering Bad News Effectively                                      3PS_pc_ch_lach033
    Challenge Series
                             Understanding Employment Attrition in High Performing Teams          _pc_ch_hrch001
                             Selecting the Appropriate Performance-appraisal Method               _pc_ch_hrch002
                             Considering Key Features of a Policy and Procedure Manual            _pc_ch_hrch003
                             Ethics, Integrity, and Trust                                         _pc_ch_lach005
    Practice Zone
                             Effective Hiring and Interviewing Simulation                         HR003A
                      Behavioral Interviewing Simulation                                          HR0210
                      Fast-tracking Your Career Simulation                                        PD0130
                      Creativity and Innovation in the Workplace Simulation                       PD0030
                      Managing Diversity in the Workplace Simulation                              HR002A
                      Creating a High-Retention Organizational Culture Simulation                 HR005A

HR Business Partner
                      HR as Business Partner: From Cost Center to Strategic Partner               3PShr_07_a01_bs_en
                      HR as Business Partner: Linking HR Functions with Organizational Goals      3PShr_07_a02_bs_en
                      HR as Business Partner: Managing Talent for Organizational Success          3PShr_07_a03_bs_en
                      HR as Business Partner: Using Metrics and Designing Strategic Initiatives   3PShr_07_a04_bs_en
The IT KnowledgeCenter includes the following roadmaps
   To improve your IBM websphere skills, start here

   Roadmap Title       Course Title
   Developing with IBM Rational Application Developer for WebSphere Software V6.0
                      Rational Application Developer Workbench
                      Java Development with Rational Application Developer
                      Web Development with Rational Application Developer
                      Running Applications in Rational Application Developer
                      Testing and Debugging in Rational Application Developer
                      Packaging and Deployment in Rational Application Developer

   To improve your java programming skills, start here

   Java Programming with Java SE 6.0
                    Java Programming with Java SE 6.0: Getting Started with Java
                    Java Programming with Java SE 6.0: Operators and Flow Control in Java
                    Java Programming with Java SE 6.0: Creating Classes in Java
                    Java Programming with Java SE 6.0: Working with Classes in Java
                    Java Programming with Java SE 6.0: Generics and Annotations
                    Java Programming with Java SE 6.0: Reference Types and Threading
                    Java Programming with Java SE 6.0: Exception Handling and Assertions
                    Java Programming with Java SE 6.0: Java Utilities
                    Java Programming with Java SE 6.0: Java I/O
                    Java Programming with Java SE 6.0: Basic GUI Development in Java
                    Java Programming with Java SE 6.0: Java Applets

   Java Programming with J2SE 5.0
                    Java Programming with J2SE 5: Getting Started with Java
                    Java Programming with J2SE 5: Operators and Flow Control in Java
                    Java Programming with J2SE 5: Creating Classes in Java
                    Java Programming with J2SE 5: Working with Classes in Java
                    Java Programming with J2SE 5: Generics and Annotations
                    Java Programming with J2SE 5: Reference Types and Threading
                    Java Programming with J2SE 5: Exception Handling and Assertions
                    Java Programming with J2SE 5: Java Utilities
                    Java Programming with J2SE 5: Java I/O
                    Java Programming with J2SE 5: Basic GUI Development in Java
                    Java Programming with J2SE 5: Java Applets

   Java Programming with J2SE: Update from 1.4 to 5.0
                    J2SE 5.0 Language Features
                    Library and Class Changes in J2SE 5.0
                    Using Metadata in J2SE 5.0

   To improve your microsoft.net framework skills, start here
   Microsoft .NET Framework 4.0
                      Microsoft .NET Framework 4.0: Web Form Controls with VB 2010
                      Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 2010
                      Microsoft .NET Framework 4.0: Data Integration with VB 2010
                      Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with VB 2010
                      Microsoft .NET Framework 4.0: ASP.NET MVC 2 with VB 2010
                    Microsoft .NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010
                    Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 2010
                    Microsoft .NET Framework 4.0: Web Application Optimization and Customization with VB 2010

Microsoft .NET Framework 3.5: Windows Forms Applications with Visual Basic 2008
                   Windows Forms Creation with Visual Basic 2008
                   Data Integration with Visual Basic 2008
                   Printing, MDI Forms, and Usability with Visual Basic 2008
                   Custom Controls and Asynchronous Programming with Visual Basic 2008
                   Application Configuration and Deployment with Visual Basic 2008
                   Database Environments and XML Handling with Visual Basic 2008

Microsoft .NET Framework 3.5: ADO.NET Application Development with Visual Basic 2008
                   Getting Started With ADO.NET Connections and Commands
                   Managing ADO.NET Connections and Commands with VB 2008
                   Getting Started with DataSets using Visual Basic 2008
                   Viewing and Navigating Data with ADO.NET DataSets using Visual Basic 2008
                   Updating ADO.NET DataSets With |w Visual Basic 2008
                   Using Query Notifications and Synchronizing Data with Visual Basic 2008
                   The ADO.NET Entity Framework and LINQ

Microsoft .NET Framework 3.5: ASP.NET Application Development with Visual Basic 2008
                   Developing Web Applications with Visual Basic 2008 and ASP.NET 3.5

                    Creating and Consuming Server Controls with Visual Basic 2008 and ASP.NET 3.5
                    Data and Services Integration with Visual Basic 2008 and ASP.NET 3.5

                    ASP.NET AJAX and Client-Side Scripting with Visual Basic 2008 and ASP.NET 3.5
                    XML and Mobile Web Applications with Visual Basic 2008 and ASP.NET 3.5
                    Configuring and Deploying Web Application with Visual Basic 2008 and ASP.NET
                    3.5

                    Debugging, Tracing, and Monitoring ASP.NET Applications with Visual Basic 2008
                    Optimization and Customization with Visual Basic 2008 and ASP.NET 3.5

Microsoft .NET Framework 3.5: Windows Communication Foundation with VB 2008
                   Getting Started with WCF
                   WCF Contracts, Behaviors, and Data Management
                   Securing and Managing a WCF Application

Microsoft .NET Framework 3.5 and Visual Studio 2008: First Look
                   Introducing .NET 3.5 and Visual Studio 2008
                   Building .NET 3.5 Applications with Visual Studio 2008

Microsoft .NET Framework 3.5: Windows Worklow Foundation Application Development Foundation with Visual B
                   Creating, Hosting, and Communication in WF with Visual Basic 2008
                   Activities, Rules, and Conditions in WF with Visual Basic 2008

                    Transactions, Compensations, and Runtime Services in WF with Visual Basic 2008

Microsoft .NET Framework 3.5: Windows Presentation Application Development Foundation with Visual Basic 20
                   Creating WPF Applications with Visual Basic 2008
                   Creating User Interfaces with WPF and Visual Basic 2008
                   WPF Content Creation and Management with Visual Basic 2008
                   WPF Databinding with Visual Basic 2008
                    Customizing and Deploying WPF Applications with Visual Basic 2008

Microsoft .NET Framework: Application Development Foundation with Visual Basic
                   Visual Basic: System Types and Collections
                   Visual Basic: Serialization and I/O
                   Visual Basic: Customized Programming
                   Visual Basic: Security
                   Visual Basic:Threading, Service Processing, and Application Domains
                   Visual Basic: Diagnostics and Management

Microsoft .NET Framework 2.0: New Features for Developers Using Visual Basic 2005
                   Visual Studio 2005 with Visual Basic
                   Visual Basic 2005, the Console Class, and Security
                   ADO.NET 2.0, Data Binding, and ASP.NET 2.0

Microsoft .NET Framework 2.0: Application Development Foundation with Visual Basic 2005
                   Visual Basic 2005: System Types and Collections
                   Visual Basic 2005: Serialization and I/O
                   Visual Basic 2005: Customized Programming
                   Visual Basic 2005: Security
                   Visual Basic 2005: Threading, Service Processing, and Application Domains
                   Visual Basic 2005: Diagnostics and Management

Microsoft .NET Framework 2.0: Developing Web-based Client Applications with Visual Basic 2005 and ASP.NET 2
                   XML and Mobile Web Applications with Visual Basic 2005 and ASP.NET 2.0
                   Web-form Creation with Visual Basic 2005 and ASP.NET 2.0
                   Web-application Deployment, Optimization, and Customization with Visual Basic
                   2005 and ASP.NET 2.0
                   Data Integration with Visual Basic 2005 and ASP.NET 2.0
                   Custom Controls and Security with Visual Basic 2005 and ASP.NET 2.0

Microsoft .NET Framework 2.0: New Features for Developers Using C# 2005
                   Visual Studio 2005 with C#
                   C# 2005, the Console Class, and Security
                   ADO.NET 2.0, Data Binding, and ASP.NET 2.0

Microsoft .NET Framework 2.0: Application Development Foundation with C# 2005
                   C# 2005: System Types and Collections
                   C# 2005: Serialization and I/O
                   C# 2005: Customized Programming
                   C# 2005: Security
                   C# 2005: Threading, Service Processing, and Application Domains
                   C# 2005: Diagnostics and Management

Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with Visual Basic 2005
                   Windows Forms Creation and Configuration with Visual Basic 2005

                    Data Integration, Database Environments, and XML Handling with Visual Basic 2005
                    Windows Forms Controls and Usability with Visual Basic 2005
                    Asynchronous Programming and Deployment with Visual Basic 2005

Microsoft Visual Studio 2005 and the .NET Framework 2.0 : An Introduction
                    Visual Studio 2005 and the .NET Framework 2.0

Microsoft .NET Framework 2.0: Developing Web-based Client Applications with C# 2005 and ASP.NET 2.0
                   Web-form Creation with C# 2005 and ASP.NET 2.0
                   Data Integration with C# 2005 and ASP.NET 2.0
                   Custom Controls and Security with C# 2005 and ASP.NET 2.0
                   Web-application Deployment, Optimization, and Customization with C# 2005 and
                   ASP.NET 2.0
                   XML and Mobile Web Applications with C# 2005 and ASP.NET 2.0

Microsoft .NET Framework 2.0: Distributed Application Development with Visual Basic 2005
                   Web Services with Visual Basic 2005
                   Remoting with Visual Basic 2005
                   Serviced Components and Messaging with Visual Basic 2005
                   WSE Implementation with Visual Basic 2005

Microsoft .NET Framework 2.0: Developing Windows-based Client Applications with C# 2005
                   Windows Forms Creation and Configuration with C# 2005
                   Data Integration, Database Environments, and XML Handling with C# 2005
                   Windows Forms Controls and Usability with C# 2005
                   Asynchronous Programming and Deployment with C# 2005

Microsoft .NET Framework 2.0: Distributed Application Development with C# 2005
                   Web Services with C# 2005
                   Remoting with C# 2005
                   WSE Implementation with C# 2005
                   Serviced Components and Messaging with C# 2005

To improve your generic language skills, start here

C++ programming
                   C++ Programming: Structured Programming
                   C++ Programming: Classes and Data Abstraction
                   C++ Programming: Manipulating Objects
                   C++ Programming: Overloading
                   C++ Programming: Files and Streams
                   C++ Programming: Programming Techniques
                   Final Exam: C++ programming

ANSI C Programming
                 ANSI C Programming: Introducing C
                 ANSI C Programming: Data Representation
                 ANSI C Programming: Functions
                 ANSI C Programming: Expressions
                 ANSI C Programming: Flow Control
                 ANSI C Programming: Text Processing
                 ANSI C Programming: Processing Records
                 ANSI C Programming: Pointers
                 ANSI C Programming: The Standard Library and Preprocessor
                 Final Exam: ANSI C Programming

Perl Programming Fundamentals
                  Perl Language Fundamentals
                  Starting to Program with Perl

To improve your software programming and development skills, start here
Software Programming Fundamentals
                  Getting Started with Programming
                  Designing Programs

Best Practices for Software Programming
                    General Coding Best Practices
                    Maintaining Quality Code
                    Object-oriented Coding Best Practices
                    Programming Techniques and Strategies

Developing a User-Centered Software Design Approach
                   Introducing User-Centered Design
                   Developing an Application Using User-Centered Design
                   The Iterative Process in User-Centered Design
                   Practical Examples of User-Centered Design

Software Testing Foundations
                   Fundamentals of Software Testing
                   Testing Throughout the Software Life Cycle
                   Static Techniques and Test Design in Software Testing
                   Black-Box Software Testing Techniques
                   White-Box Software Testing Techniques
                   Software Test Management
                   Configuration Management, Risks, and Incidents in Software Testing
                   Tool Support in Software Testing

Agile Software Development
                   Introducing Agile Software Development
                   Planning an Agile Software Development Project
                   Managing Agile Software Development
                   Agile Programming and Testing

To improve your compTIA skills, start here

CompTIA A+ 2009 Essentials
                 A+ Essentials 2009: Computer Hardware Components
                 A+ Essentials 2009: Configuring Displays, Peripherals, Laptops, and Printers
                 A+ Essentials 2009: Installing Windows Operating Systems
                 A+ Essentials 2009: Using and Managing Windows
                 A+ Essentials 2009: Troubleshooting Computers and Printers
                 A+ Essentials 2009: Security and Network Fundamentals
                 A+ Essentials 2009: Operational Procedures and Preventative Maintenance

CompTIA A+ 2009 Practical Application
                  A+ Practical Application 2009: Personal Computer Components
                  A+ Practical Application 2009: Troubleshooting Hardware
                  A+ Practical Application 2009: Maintaining Operating Systems
                  A+ Practical Application 2009: Maintaining Networks
                  A+ Practical Application 2009: Security

CompTIA A+ 2006 Essentials
                 Personal Computer Components
                 Laptop Components, Peripherals, and Networks
                 Operating Systems
                    Security, Safety, and Communication

CompTIA A+ 2006 IT Technician
                  Installing, Configuring, and Troubleshooting PC Components
                  Working with Laptops and Portable Devices
                  Understanding and Maintaining Networks
                  Maintaining Operating Systems
                  Installing and Troubleshooting Printers and Scanners
                  Managing IT Security
                  Recognizing Safety Procedures, Effective Communication, and Professional
                  Behavior

CompTIA A+ 2006 Remote Support Technician
                 Adding, Optimizing, and Troubleshooting PC Components
                 Understanding and Supporting Networks
                 Managing Operating Systems
                 Adding and Fixing Printers and Scanners
                 Implementing IT Security
                 Using Effective Remote Communication

CompTIA A+ 2006 Depot Technician
                 Working with Personal Computer Components
                 Managing Laptops and Portable Devices
                 Maintaining Printers and Scanners
                 Implementing IT Security and Workplace Safety Measures

CompTIA Server+ 2005
                  Servers and their Components
                  IDE, SCSI, and Server Storage
                  Installation and Configuration
                  Upgrading
                  Disaster Recovery and Server Backups
                  Maintenance and Environment
                  Troubleshooting Servers

Comp TIA Server+ 2009
                  CompTIA Server+ (2009) System Hardware
                  CompTIA Server+ 2009: Server Functions and Network Essentials
                  CompTIA Server+ 2009: Storage
                  CompTIA Server+ 2009: IT Environment
                  CompTIA Server+ 2009: Disaster Recovery
                  CompTIA Server+ 2009: Troubleshooting
                  CompTIA Server+ 2009: Network and Storage Troubleshooting
                  CompTIA Server+ 2009: System Software

To improve your sharepoint skills, start here

Microsoft SharePoint Services (WSS) 3.0
                   Deploying Windows SharePoint Services 3.0
                   Configure Network Infrastructure for Windows SharePoint Services 3.0
                   Configure Security for Windows SharePoint Services 3.0
                   Administer Windows SharePoint Services 3.0
                   Advanced Customization in Windows SharePoint Services 3.0
                   Monitor Windows SharePoint Services 3.0
Microsoft Windows SharePoint Services 3.0 - Application Development
                  Getting Started with WSS
                  Working with the WSS Object Model
                  Features and Solutions in WSS
                  Working with Lists and ListItems
                  Extending WSS with .NET Components
                  Creating Web Parts for WSS
                  Implementing and Deploying Workflows

Microsoft Office SharePoint Server 2007 Administration
                    Implementing Microsoft Office SharePoint Server 2007
                    Configuring Microsoft Office SharePoint Server 2007 Content Management
                    Configuring Microsoft Office SharePoint Server 2007 Business Forms
                    Configuring Microsoft Office SharePoint Server 2007 Business Intelligence
                    Managing Microsoft Office SharePoint Server 2007 Administration
                    Upgrading to Microsoft Office SharePoint Server 2007

Microsoft Office Sharepoint Server 2007 Application Development
                    Managing Enterprise Content with MOSS 2007
                    Integrating Business Data using MOSS 2007
                    Creating Business Intelligence Solutions with MOSS 2007
                    Application Platform Services within MOSS 2007
                    Searching Data Using MOSS 2007
                    Targeting and Customizing with MOSS 2007

Microsoft Office SharePoint Server 2010
                    Installing and Configuring Microsoft SharePoint 2010
                    Core Configuration for SharePoint 2010
                    SharePoint Authentication and Web Application Security Configuration

To improve your IT professional skills, start here

Microsoft Exchange Server 2007 Admin
                  Preparing the Exchange Server 2007 Infrastructure
                  Installing and Transitioning to Exchange Server 2007
                  Managing Exchange Server 2007
                  Managing Default, Custom, and Public Folders in Exchange Server 2007

                    Connectors, Transport Rules, and Message Compliance in Exchange Server 2007
                    Accessing Exchange Server 2007 Remotely
                    Data Protection in Exchange Server 2007
                    Disaster Recovery with Exchange Server 2007
                    Monitoring and Security in Exchange Server 2007
                    Configuring Outlook 2007 for Exchange Server 2007

Microsoft Exchange Server 2010
                  Planning for Exchange Server 2010
                  Installing and Configuring Exchange Server 2010
                  Exchange Server 2010 Administrative Tools
                  Exchange Server 2010 Mailbox Server Administration
                  Exchange Server 2010 Public Folders and Messaging Records Management
                  Exchange Server 2010 Message Transport
                  Exchange Server 2010 Transport Rules, Message Compliance and Security
                  Client Access in Exchange Server 2010
                    Exchange Server 2010 High Availability
                    Backup and Recovery in Exchange Server 2010
                    Monitoring Exchange Server 2010 Mail Flow and Performance

Microsoft Windows Vista Enterprise Support
                  Windows Vista Deployment
                  Troubleshooting Windows Vista Deployments
                  Configuring and Troubleshooting Windows Vista Security
                  Configuring and Troubleshooting User Access on Windows Vista
                  Managing and Troubleshooting Windows Vista Systems
                  Troubleshooting Windows Vista Performance and Reliability
                  Configuring and Troubleshooting Windows Vista Networking
                  Maintaining and Supporting Applications on Windows Vista

To improve your microsoft support technology skills, start here

Microsoft MCDST: Supporting Users and Troubleshooting a Windows XP Operating System
                  Managing and Troubleshooting Desktop Storage and Settings

                  Managing and Troubleshooting Devices, Drivers, Local Security, and User Logon
                  Installing Windows XP
                  Managing and Troubleshooting Network Protocols and Operating System
                  Performance
                  Managing and Troubleshooting Resources
Microsoft MCDST: Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating Sys
                  Resolving Issues with the Operating System and Office Applications
                  Resolving Issues with Outlook and Outlook Express
                  Resolving Issues with Hardware and Network Connectivity

                    Resolving Issues with Internet Explorer, Application Security, and Security Incidents

To improve your microsoft.net server skills, start here

Microsoft Windows Server 2003: Introduction
                  Installing Windows Server 2003
                  Windows Server 2003 Administration and Services Support

Microsoft Windows Server 2003: Upgrading Support Skills for MCSEs on Windows 2000
                  Planning, Implementing, and Maintaining Network Infrastructure
                  Network Infrastructure and topologies for Windows 2003 Enterprise networks
                  Designing and Managing Internet Connectivity in Windows 2003
                  Planning and Designing an Active Directory Infrastructure
                  Implementing and Supporting Active Directory Infrastructure
                  Planning, Implementing and Maintaining User, Computer, and Group Policies and
                  Strategies
                  Planning and Designing a Security Infrastructure

Microsoft Windows Server 2003: Updating Support Skills for MCSAs on Windows 2000
                  Getting Started with Windows Server 2003
                  System Administration in Windows Server 2003
                  Managing Windows Server 2003 Internet Services
                  Windows Server 2003 Terminal Services and System Recovery

Microsoft Windows Server 2003: Managing and Maintaining the Server Environment
                    Windows Server 2003: Basic Concepts
                    Windows Server 2003: Managing Users, Groups, and Computers
                    Windows Server 2003: Managing Resource Access
                    Windows Server 2003: Managing Hardware, Disks, and Logical Devices
                    Windows Server 2003: Managing the Server Environment
                    Windows Server 2003: Managing Disaster Recovery

Microsoft Windows Server 2003: Implementing, Managing, and Maintaining a Network Infrastructure
                  Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP
                  Windows Server 2003: Implementing, Managing, and Maintaining DHCP

                    Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution

                    Windows Server 2003: Implementing, Managing, and Maintaining Network Security

                    Windows Server 2003: Implementing, Managing, and Maintaining Remote Access
                    Windows Server 2003: Implementing, Managing, and Maintaining Routing
                    Windows Server 2003: Maintaining a Network Infrastructure

Microsoft Windows Server 2003: Planning and Maintaining a Network Infrastructure
                  Windows Server 2003: Planning the Network Infrastructure
                  Windows Server 2003: Planning for Name Resolution
                  Windows Server 2003: Implementing Routing and Remote Access
                  Windows Server 2003: Planning for Network Availability
                  Windows Server 2003: Planning Server Roles and Server Security
                  Windows Server 2003: Planning a Security Infrastructure

Microsoft Windows Server 2003: Planning, Implementing, and Maintaining the Active Directory Infrastructure
                  Planning and implementing an Active Directory infrastructure
                  Planning Active Directory Services
                  Active Directory Sites, Replication, and Trusts
                  Implementing Active Directory Users and Groups
                  Planning and implementing Group Policy
                  Configuring and Troubleshooting Group Policy

Microsoft Windows Server 2003: Designing an Active Directory and Network Infrastructure
                  Microsoft Windows Server 2003: Designing the Infrastructure
                  Microsoft Windows Server 2003: Creating the Design
                  Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual
                  and Logical Design
                  Microsoft Windows Server 2003: Designing RAS Services for the Network
                  Infrastructure
                  Microsoft Windows Server 2003: Network Infrastructure and Active Directory
                  Physical Design
                  Microsoft Windows Server 2003: Network Infrastructure Physical Design II - Internet
                  Connectivity

Microsoft Windows Server 2003: Designing Security for Networks
                  Windows Server 2003: Security Basics
                  Windows Server 2003: Logical Network Security
                  Windows Server 2003: Securing Clients
                  Windows Server 2003: Physical Network Security
                  Windows Server 2003: Securing Data and Server Roles
                  Windows Server 2003: IIS Security and Firewalls
Microsoft Windows 2003 Server: Migrating from NT Server 4.0 to .NET Directory Services
                  Creating a Migration Plan in Windows .NET Server
                  Preparing and Deploying a Domain Upgrade in Windows .NET
                  Preparing and Deploying a Domain Restructure in Windows .NET

To improve your microsoft windows vista skills, start here

Microsoft Windows Vista Client Configuration
                  Installing Windows Vista
                  Configure Windows Vista Environments
                  Windows Vista Users and Groups
                  Security in Windows Vista
                  Windows Vista Network Connectivity
                  Configuring Windows Vista Applications
                  Windows Vista Maintenance and Optimization
                  Windows Vista Mobile Computing and Troubleshooting

Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System Desktops
                   Introduction to Deploying Microsoft Office 2007
                   Deploying Windows Vista
                   Windows Vista Application Compatibility Toolkit
                   Windows Vista User State Migration
                   Automated Installation of Windows Vista
                   Deploying Vista using BDD 2007

To improve your microsoft windows xp skills, start here

Microsoft Windows XP Professional: Installation and Configuration I
                  Installing Windows XP Professional

Microsoft Windows XP Professional: Installation and Configuration II
                  Managing Files, Folders, and Devices in Microsoft Windows XP
                  System Reliability and the Desktop in Windows XP Professional

Microsoft Windows XP Professional: Installation and Configuration III
                  Networking Protocols and Services in Microsoft Windows XP
                  Backup and Security Settings in Microsoft Windows XP

To improve your microsoft windows 7 skills, start here

Microsoft Windows 7: First Look for IT Professionals
                  Microsoft Windows 7: First Look for IT Professionals

Microsoft Windows 7: Configuration
                  Installing, Upgrading, and Migrating to Windows 7
                  Deploying Windows 7
                  Configuring Hardware and Applications in Windows 7
                  Configuring Network Connectivity in Windows 7
                  Configuring Access to Resources in Windows 7
                  Configuring Mobile Computing in Windows 7
                  Monitoring, Backing Up, and Restoring Windows 7 Systems
                  Deploying Windows 7 Using Lite-Touch Installation
                  Troubleshooting Windows 7 Client Configuration
                  Deploying Windows 7 using Zero-Touch Installation
                    Designing Windows 7 Client Configuration
                    Designing Application and Update Deployments for Windows 7
                    Identifying and Resolving Windows 7 Application Issues
                    Management and Maintenance of Windows 7 Client Systems
                    Troubleshooting Logon and Resource Access Issues in Windows 7
                    Resolving Windows 7 Network Connectivity Issues

Microsoft Windows 7: Enterprise Desktop Administrator
                  Planning for Windows 7 Deployment

To improve your microsoft windows server skills, start here

Microsoft Windows Server 2008 – New Features
                  Introducing Windows Server 2008

Microsoft Windows Server 2008: Configuring Active Directory
                  The Active Directory Infrastructure in Windows Server 2008
                  Additional Active Directory Server Roles in Windows Server 2008
                  Active Directory Objects in Windows Server 2008
                  Group Policy Objects Strategy in Windows Server 2008
                  Configuring DNS in Windows Server 2008
                  Active Directory Certificate Services in Windows Server 2008
                  Communications and Security in Windows Server 2008
                  Monitoring, Backups, and Recovery in Windows Server 2008

Microsoft Windows Server 2008: Configuring Network Infrastructure
                  Configure IP Addressing and Windows Services in Windows Server 2008
                  Configure, Manage, and Maintain IP Services in Windows Server 2008
                  Name Resolution in Windows Server 2008
                  Configure Network Access in Windows Server 2008
                  DNS Zones and Replication in Windows Server 2008
                  Network Access Security in Windows Server 2008
                  Configure File and Print Services in Windows Server 2008
                  Monitor Network Infrastructure in Windows Server 2008

Microsoft Windows Server 2008: Configuring Applications Infrastructure
                  Deploying Windows Server 2008 Servers
                  Configuring Windows Server 2008 Availability
                  Configure Terminal Services in Windows 2008
                  Terminal Services Resource Access in Windows 2008
                  Configuring Windows Server Hyper-V and Virtual Machines
                  Configuring Web Services and Security in Windows Server 2008
                  Managing IIS in Windows Server 2008
                  Configuring Web Service Protocols in Windows Server 2008
                  Configuring Network Application Services in Windows Server 2008

Microsoft Windows Server 2008: Server Administration
                  Planning Windows Server 2008 Deployment
                  Planning Active Directory and Group Policy for Windows Server 2008
                  Windows Server 2008 Management and Delegation
                  Managing File Servers and Data Provisioning in Windows Server 2008

                    Windows Server 2008 Application Server Management and Application Provisioning
                    Windows Server 2008 Application Servers and Services
                    Patch Management and Securing and Monitoring Servers in Windows Server 2008
                    Certificate Services, SANs, and High Availability in Windows Server 2008
                    Accessing Windows Networks Remotely in Windows Server 2008
                    Windows Server 2008 Backup and Recovery

Microsoft Windows Server 2008: Enterprise Administration

                    Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008
                    Network Access in Microsoft Windows Server 2008
                    Application Access and Delivery in Microsoft Windows Server 2008
                    Server and Application Virtualization in Microsoft Windows Server 2008
                    Designing the Active Directory Infrastructure in Microsoft Windows Server 2008
                    Active Directory Administration in Microsoft Windows Server 2008

                    Existing Infrastructures and Branch Deployments in Microsoft Windows Server 2008
                    The Certificate Services Infrastructure in Microsoft Windows Server 2008

                    Software Updates and Compliance Management in Microsoft Windows Server 2008

                    Designing Data Security and High Availability in Microsoft Windows Server 2008

Microsoft Windows 2008: Update to R2
                  Active Directory Domain Services in Windows Server 2008 R2
                  Access Control in Windows Server 2008 R2

Microsoft Windows Server 2003: Implementing and Administering Security for Networks
                  Managing System Security in Windows Server 2003
                  Securing Access to Resources in Windows Server 2003
                  Securing Wireless and Remote Communications in Windows Server 2003
                  Managing IPSec in Windows Server 2003
                  Managing Certificates in Windows Server 2003

Microsoft Windows Server 2003: Internet Information Services
                  IIS 6.0 Fundamentals
                  Administering IIS 6.0 sites and services
                  IIS 6.0 Security
                  Optimizing, Monitoring and Troubleshooting IIS 6.0

To improve your microsoft windows exchange skills, start here

Microsoft Exchange Server 2003: Implementing and Managing a Messaging Infrastructure
                  Exchange Server 2003: Installation
                  Exchange Server 2003: Upgrades and Migration
                  Exchange Server 2003: Configuration for Exchange and Foreign Messaging
                  Systems
                  Exchange Server 2003: Configuration for Management
                  Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists
                  Exchange Server 2003: Core Component Management
                  Exchange Server 2003: Computer Management
                  Exchange Server 2003: Security Implementation

Microsoft Exchange Server 2003: Designing a Messaging Organization
                  Exchange Server 2003: Designing and Planning Deployment
                    Exchange Server 2003: Planning for Active Directory and Designing a Messaging
                    Infrastructure
                    Exchange Server 2003: Designing Data Management and Fault Tolerance
                    Exchange Server 2003: Designing Server and Client Connectivity
                    Exchange Server 2003: Planning Security

To improve your oracle server skills, start here
Oracle Application Server 10g: Administration I
                    Oracle Application Server 10g: Introduction
                    Oracle Application Server 10g: Infrastructure and Middle Tier Installation
                    Oracle Application Server 10g: Management Tools and Oracle Internet Directory
                    Oracle Application Server 10g: General Management and Directives for the HTTP
                    Server
                    Oracle Application Server 10g: OracleAS Web Cache
                    Oracle Application Server 10g: OracleAS Portal
                    Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers
                    Oracle Application Server 10g: Application Management and Deployment
                    Oracle Application Server 10g: Component Administration in Oracle Internet
                    Directory
                    Oracle Application Server 10g: DAS and SSO
                    Oracle Application Server 10g: Component Security with SSL
                    Oracle Application Server 10g: Oracle Certificate Authority Management

Oracle Application Server 10g: Administration II
                    OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure
                    Components
                    OracleAS 10g: High Availability
                    OracleAS 10g: Managing and Configuring Clusters
                    OracleAS 10g: Business Intelligence Component Management
                    OracleAS 10g: XML Applications, Web Services, and Monitoring
                    OracleAS 10g: Tuning and Reconfiguring the Middle Tier
                    OracleAS 10g: Backup and Recovery

To improve your sun solaris 9 skills, start here

Sun Microsystems Solaris 9: System Administration I
                  Solaris 9 Installation and OpenBoot
                  Solaris 9 System Administration
                  Solaris 9 System Operations
                  Solaris 9 Device and File System Management
                  Solaris 9 Management Tools
                  Solaris 9 Security

Sun Microsystems Solaris 9: System Administration II
                  Solaris 9 Advanced Installation
                  Solaris 9 Networking
                  Solaris 9 File Systems and Storage
                  Solaris 9 Naming Services
                  Solaris 9 Systems Supervision

To improve your SUSE linx skills, start here

SUSE Linux Fundamentals
                 Installing SUSE Linux
                    Command-Line Management in SUSE Linux
                    Configuring a SUSE Linux Network
                    Managing System Processes in SUSE Linux
                    Managing Users, Groups, and Storage in SUSE Linux
                    SUSE Linux Security
                    SUSE Linux Hardware and Documentation

To improve your UNIX skills, start here

UNIX: System Administration
                  UNIX User and Data Management
                  Deploying and Initializing UNIX Systems
                  Securing UNIX Systems
                  Managing UNIX Software and System Services
                  Networking and UNIX Name Resolution
                  Managing UNIX Clients
                  Administering UNIX Network Services
                  UNIX Systems Management

UNIX: Operating System Fundamentals
                   Introduction to UNIX
                   UNIX System Architecture

UNIX: Shell Programming
                   Unix Shell Scripting Basics
                   UNIX Shell Scripting Tools
                   Writing Unix Shell Programs

UNIX: The User Environment
                   Customizing the UNIX User Environment
                   Working with UNIX Files and Directories
                   Working with UNIX Programs
                   Text Editing and Printing in UNIX

To improve your linux LPIC skills, start here

LPIC Junior Level Linux Professional (LPIC-1) Exam 101
                    Using the Linux Shell
                    Redirection Approaches and Process Control
                    Managing and Processing Text
                    Managing Files in Linux
                    Mounting and Managing File Systems
                    Partitions, File Systems, and Disk Quotas
                    Hardware Requirements
                    Hardware Configurations for Linux
                    Installing Linux
                    Managing Debian and Red Hat Packages
                    Administering the X Window System

LPIC Junior Level Linux Professional (LPIC-1) Exam 102
                    The Linux Kernel
                    Writing Shell Scripts in Linux
                    Administrative and Documentation Tasks in Linux
                    Managing Linux Group and User accounts
                    Administering Linux System Tasks and Backup Strategies
                    Networking Fundamentals in Linux
                    Networking Services in Linux
                    Working with Sendmail and Apache
                    Security in a Linux Environment
                    Printing in Linux
                    Data Management, Localization, and Encryption in Linux
                    Mail Transfer Agents and Accessibility in Linux

Linux Intermediate System Administration
                    Linux Kernel Compilation and System Startup
                    Linux Filesystem Management and File Sharing
                    Linux Networking Configuration
                    Linux Networking Services
                    Linux Hardware Configuration and System Maintenance
                    Security in the Linux Environment
                    Linux System Customization and Automation
                    Linux Troubleshooting

LPIC Advanced Level Linux Professional (LPIC-2) Exam 201 and 202
                  Linux User Notification and Device Management
                  E-mail and Security in Linux
                  Linux Kernel Compilation and Linux Startup
                  Linux File Sharing and Filesystem Management
                  Linux Network Configuration
                  Linux Network Services
                  Linux System Maintenance and Hardware Configuration
                  Linux Security
                  Linux System Troubleshooting

To improve your microsoft enterprise server skills, start here

Microsoft ISA Server 2004
                    Installation of ISA Server 2004
                    ISA Server 2004 Management and Clientele
                    Access Configuration in ISA Server 2004
                    VPN and Exchange with ISA Server 2004
                    Firewall Configuration on ISA Server 2004
                    Caching Configuration on an ISA Server 2004
                    Monitoring and Reporting in ISA Server 2004

Microsoft Project Server 2003: Planning, Deploying, and Managing an Enterprise Project Management Solution
                    Project Server 2003: The EPM Solution
                    Project Server 2003: Planning the Infrastructure
                    Project Server 2003: Installation and Configuration

                    Project Server 2003: Implementing Project Server and Planning Client Deployment
                    Project Server 2003: Deploying Client Software
                    Project Server 2003: Planning Security Operations
                    Project Server 2003: Project Data and Resource Data
                    Project Server 2003: Enterprise Features and Views
                    Project Server 2003: EPM Administration and Configuring Tracking
                    Project Server 2003: Testing and Troubleshooting
Microsoft Systems Management Server 2003: Planning and Deployment
                   Microsoft SMS 2003: The Pre-planning Phase
                   Microsoft SMS 2003: Planning the Hierarchy
                   Microsoft SMS 2003: Planning Deployment

Microsoft SharePoint Portal Server 2003
                   Managing and Retrieving Content in SharePoint 2003
                   Maintaining and Securing Data in SharePoint 2003
                   SharePoint 2003 Fundamentals
                   Deploying SharePoint 2003
                   Troubleshooting and Disaster Recovery of SharePoint 2003
                   Managing Users and Sites in SharePoint 2003
                   Managing Portal Sites and Using SharePoint 2003 with Office 2003

Microsoft Systems Management Server 2003: Management and Administration
                   Microsoft SMS 2003: Key Features and Enhancements
                   Microsoft SMS 2003: Installing and Configuring Sites
                   Microsoft SMS 2003: Installing and Configuring Clients
                   Microsoft SMS 2003: Collecting Inventory and Software Metering
                   Microsoft SMS 2003: Managing Collections, Queries, and Reports
                   Microsoft SMS 2003: Distributing Software
                   Microsoft SMS 2003: Managing Software Updates
                   Microsoft SMS 2003: Using Remote Tools
                   Microsoft SMS 2003: Maintaining SMS Systems

To improve your vmware skills, start here

Vmware Overview
                    Virtualization with VMware: An Overview
                    VMware Desktop Overview
                    VMware Server Overview
                    VMware Datacenter Overview
                    VMware Workstation 7: Getting started with Virtual Machines
                    VMware Workstation 7: Managing Virtual Machines

To improve your internet and network technologies skills , start here

CompTIA Network+ 2009
                 CompTIA Network+ 2009: Network Fundamentals
                 CompTIA Network+ 2009: Network Components
                 CompTIA Network+ 2009: Network Devices
                 CompTIA Network+ 2009: Network Protocols
                 CompTIA Network+ 2009: Wide Area Networks
                 CompTIA Network+ 2009: Wireless Networks
                 CompTIA Network+ 2009: Network Addressing
                 CompTIA Network+ 2009: Routing
                 CompTIA Network+ 2009: Managing and Monitoring the Network
                 CompTIA Network+ 2009: Troubleshooting the Network
                 CompTIA Network+ 2009: Network Security

CompTIA Security+ 2008
                  CompTIA Security + 2008: Threat Mitigation
                  CompTIA Security + 2008: Cryptography
                  CompTIA Security + 2008: Authentication Methods
                    CompTIA Security + 2008: Messaging, User, and Role Security
                    CompTIA Security + 2008: Public Key Infrastructure and Access Security
                    CompTIA Security + 2008: Ports, Protocols, and Network Security
                    CompTIA Security + 2008: Wi-Fi and Remote Access

                    CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS, and Forensics
                    CompTIA Security + 2008: Auditing, Security Policies, and Disaster Recovery

TCP/IP: Mobile IP and IP Mobility
                    Mobile IP
                    IP Mobility

TCP/IP: Protocols for Securing Web Transactions
                    Digital Payments

TCP/IP: Network Management Protocols
                  SNMP, MIBs and RMON

To improve your communication technology skills, start here

IPv6 and Future Applications
                   IPv6

Lightweight Directory Access Protocol
                    LDAP Fundamentals
                    Designing and Maintaining LDAP Directory Services

Understanding and Evaluating RFID Technology for your Business
                  RFID Technology and Business Applications
                  RFID Applications Management

Introduction to Voice over IP
                    PSTN and VoIP Fundamentals
                    VoIP Technologies
                    VoIP Quality and Security

To improve your security solutions skills, start here

Countering IT Security Threats: Ethical Hacking
                   Ethical Hacking and the Need for Penetration Testing
                   Footprinting, Scanning, and Enumeration
                   System Hacking and Malicious Content
                   Social Engineering and Sniffing
                   Deterring Electronic Intrusions
                   Denial of Service and Session Hacking
                   Linux Hacking
                   Cryptography
                   Internet-based and Database-based Attacks
                   Wireless Attacks and Countermeasures
                   Physical Security

The Certified Information Systems Security Professional (CISSP) Domains
                    CISSP Domain: Information Security and Risk Management
                    CISSP Domain: Security Architecture and Design
                      CISSP Domain: Access Control
                      CISSP Domain: Application Security
                      CISSP Domain: Operations Security
                      CISSP Domain: Cryptography
                      CISSP Domain: Physical (Environmental) Security
                      CISSP Domain: Telecommunications and Network Security
                      CISSP Domain: Business Continuity and Disaster Recovery Planning
                      CISSP Domain: Legal, Regulations, Compliance and Investigations

To improve your cisco skills, start here

IUWNE 1.0: Implementing Cisco Unified Wireless Networking Essentials
                  Cisco IUWNE 1.0: Wireless Fundamentals
                  Cisco IUWNE 1.0: Wireless Antennae and Spread Spectrum Technologies
                  Cisco IUWNE 1.0: Wireless Regulation Bodies, Standards, and Certifications
                  Cisco IUWNE 1.0: Wireless Frame Basics and Nonstandard Technologies
                  Cisco IUWNE 1.0: Unified Wireless Network Basic Architecture
                  Cisco IUWNE 1.0: Access Point Management
                  Cisco IUWNE 1.0: Wireless Clients
                  Cisco IUWNE 1.0: WLAN Security Basics
                  Cisco IUWNE 1.0: WLAN Authentication and Encryption
                  Cisco IUWNE 1.0: Introducing, Installing, and Administering WCS
                  Cisco IUWNE 1.0: Cisco WCS Administration
                  Cisco IUWNE 1.0: WLAN Maintenance and Troubleshooting

IINS 1.0: Security: Implementing Cisco IOS Network Security
                      Cisco IINS 1.0: Network Security Principles I
                      Cisco IINS 1.0: Network Security Principles II
                      Cisco IINS 1.0: Perimeter Security
                      Cisco IINS 1.0: Network Security Using Cisco IOS Firewalls
                      Cisco IINS 1.0: Cryptography, Encryption, and Digital Signatures
                      Cisco IINS 1.0: IP Security Site-to-Site Virtual Private Networks
                      Cisco IINS 1.0: Network Security Using Cisco IOS IPS
                      Cisco IINS 1.0: LAN, SAN, Voice, and Endpoint Security
                      Cisco IINS 1.0: Mitigating Layer 2 Attacks

IIUC 1.0: Implementing Cisco IOS Unified Communications
                    Cisco IIUC 1.0: Unified Communications Systems and Telephony Operations
                    Cisco IIUC 1.0: VoIP Fundamentals I
                    Cisco IIUC 1.0: VoIP Fundamentals II
                    Cisco IIUC 1.0: VoIP Fundamentals III
                    Cisco IIUC 1.0: Introducing Cisco Unified Communication Manager Express
                    Cisco IIUC 1.0: Supporting Cisco Unified Communications Manager Express
                    Cisco IIUC 1.0: Cisco Unity Express Implementation
                    Cisco IIUC 1.0: The Cisco Smart Business Communications System

CIPT1 6.0: Cisco IP Telephony Part 1
                     Cisco CIPT1 6.0: Introduction to Cisco Unified Communications Manager
                     Cisco CIPT1 6.0: Administration of Cisco Unified Communications Manager
                     Cisco CIPT1 6.0: Single-Site On-Net Calling
                     Cisco CIPT1 6.0: Implementing and Hardening IP Phones
                     Cisco CIPT1 6.0: Gateways, Routing, and Digit Manipulation
                     Cisco CIPT1 6.0: Call Privileges and Call Coverage
                     Cisco CIPT1 6.0: Implementing Media Resources
                     Cisco CIPT1 6.0: User Features and Call Presence
                     Cisco CIPT1 6.0: Voice Mail and Video Integration

CIPT2 6.0: Cisco IP Telephony Part 2
                     Cisco CIPT2 6.0: Multisite Deployments
                     Cisco CIPT2 6.0: Centralized Call-Processing Redundancy
                     Cisco CIPT2 6.0: Bandwidth Management and Call Admission Control
                     Cisco CIPT2 6.0: Features and Applications for Multisite Deployments
                     Cisco CIPT2 6.0: IP Telephony Security

CVOICE 6.0: Cisco Voice over IP
                   Cisco CVOICE 6.0: VoIP Overview
                   Cisco CVOICE 6.0: Understanding VoIP Components and Requirements

                     Cisco CVOICE 6.0: Understanding Call Types, Analog Voice Ports, and Dial Peers
                     Cisco CVOICE 6.0: Configuring Digital Voice Ports
                     Cisco CVOICE 6.0: VoIP Gateway Implementation
                     Cisco CVOICE 6.0: Dial Plans and Numbering Plans
                     Cisco CVOICE 6.0: Digit Manipulation, Path Selection, and Calling Privileges
                     Cisco CVOICE 6.0: Introducing H.323 Gatekeepers
                     Cisco CVOICE 6.0: Configuring Basic Gatekeeper Functionality
                     Cisco CVOICE 6.0: ITSP Connectivity

ARCH 2.0: Designing Cisco Network Service Architectures
                  Cisco ARCH 2.0: Cisco SONA and Cisco Enterprise Architecture Design
                  Cisco ARCH 2.0: Advanced Addressing and Routing Design
                  Cisco ARCH 2.0: Advanced WAN Services Design
                  Cisco ARCH 2.0: Enterprise Data Center Design
                  Cisco ARCH 2.0: Storage Area Network Design Considerations
                  Cisco ARCH 2.0: E-Commerce Module Design
                  Cisco ARCH 2.0: Security Services Design
                  Cisco ARCH 2.0: IPsec and SSL VPN Design
                  Cisco ARCH 2.0: IP Multicast Design
                  Cisco ARCH 2.0: Voice Over WLAN Design
                  Cisco ARCH 2.0: Network Management with Cisco IOS Software

ICND1 1.0: Interconnecting Cisco Networking Devices Part 1
                    Cisco ICND1 1.0: Network Fundamentals
                    Cisco ICND1 1.0: Network Communications and Connections
                    Cisco ICND1 1.0: Switched LANs
                    Cisco ICND1 1.0: Switch Optimization, Security, and Troubleshooting
                    Cisco ICND1 1.0: Wireless LANs
                    Cisco ICND1 1.0: Routing and Addressing in the LAN

                     Cisco ICND1 1.0: Packet Delivery, Security, and Remote Access on the Router
                     Cisco ICND1 1.0: WAN Technologies and Routing
                     Cisco ICND1 1.0: WAN Encapsulation and Dynamic Routing using RIP
                     Cisco ICND1 1.0: Network Environment Management

ICND2 1.0: Interconnecting Cisco Networking Devices Part 2
                    Cisco ICND2 1.0: Small and Medium Network Implementations
                    Cisco ICND2 1.0 Improving Switched Network and VLAN Performance
                    Cisco ICND2 1.0: Routing Fundamentals, Subnetting, and VLSMs
                    Cisco ICND2 1.0: Single-Area OSPF Implementation
                    Cisco ICND2 1.0: EIGRP Implementation
                    Cisco ICND2 1.0: Transitioning to IPv6
                     Cisco ICND2 1.0: Access Control Lists
                     Cisco ICND2 1.0: Address Space Management
                     Cisco ICND2 1.0: VPN and Point-to-Point WAN Connections
                     Cisco ICND2 1.0: Extending the LAN to a WAN

DESGN 2.0: Designing For Cisco Internetwork Solutions
                  Cisco DESGN 2.0: Network Design Methodology
                  Cisco DESGN 2.0: Structuring and Modularizing the Network
                  Cisco DESGN 2.0: Multilayer Campus Design
                  Cisco DESGN 2.0: Designing Enterprise WANs
                  Cisco DESGN 2.0: IP Address and Routing Protocol Design
                  Cisco DESGN 2.0: Network Security Solutions
                  Cisco DESGN 2.0: Voice Networking
                  Cisco DESGN 2.0: Wireless Networking

CIPT1 4.1: Cisco IP Telephony Part 1
                     Fundamentals of Cisco CallManager
                     IP Phones and CallManager Configuration
                     Cisco Catalyst Switches and IP Communicator
                     Using the BAT Application and TAPS Tool
                     Cisco Access Gateways and Intercluster Trunks
                     Configuring Basic and Complex Route Plans
                     Telephony Class of Service and Call Admission
                     Configuring Media Resources and Adding Users
                     Cisco IP Phone Features, Configuring
                     Configuring Cisco CallManager Applications

CIPT2 4.1: Cisco IP Telephony Part 2
                     Securing Cisco CallManager
                     Toll Fraud Prevention and IP Phone Security
                     Cryptography and PKI
                     IP Telephony Authentication and Encryption
                     IP Video Telephony
                     Monitoring IP Telephony
                     Managing the CallManager System

BCMSN 3.0: Building Cisco Multilayer Switched Networks
                  Cisco BCMSN 3.0: Campus Networks
                  Cisco BCMSN 3.0: Defining Virtual Local Area Networks (VLANS)

                     Cisco BCMSN 3.0: Implementing Trunks and the Virtual Trunking Protocol (VTP)
                     Cisco BCMSN 3.0: Implementing Spanning Tree
                     Cisco BCMSN 3.0: Implementing Inter-VLAN Routing
                     Cisco BCMSN 3.0: Implementing High Availability In a Campus Environment
                     Cisco BCMSN 3.0: Wireless LANs
                     Cisco BCMSN 3.0: Configuring and Implementing WLANs
                     Cisco BCMSN 3.0: Configuring Campus Switches to Support Voice
                     Cisco BCMSN 3.0: Mitigating Service Loss and Data Theft

BSCI 3.0: Building Scalable Cisco Internetworks
                    Cisco BSCI 3.0: Network Requirements
                    Cisco BSCI 3.0: Configuring EIGRP
                    Cisco BSCI 3.0: EIGRP Options, Authentication, and Issues
                    Cisco BSCI 3.0: Configuring Simple Elements of OSPF
                    Cisco BSCI 3.0: Tuning OSPF Configurations
                    Cisco BSCI 3.0: Configuring Advanced Elements of OSPF
                    Cisco BSCI 3.0: The IS-IS Protocol
                    Cisco BSCI 3.0: Manipulating Routing Updates
                    Cisco BSCI 3.0: Tuning BGP Implementations
                    Cisco BSCI 3.0: Implementing Multicast
                    Cisco BSCI 3.0: Implementing IPv6
                    Cisco BSCI 3.0: BGP for Enterprise ISP Connectivity

ISCW 1.0: Implementing Secure Converged Wide Area Networks
                  Cisco ISCW 1.0: Network Connectivity
                  Cisco ISCW 1.0: Configuring the CPE and Verifying Broadband ADSL
                  Cisco ISCW 1.0: Frame Mode MPLS Implementation
                  Cisco ISCW 1.0: IPSec VPNs
                  Cisco ISCW 1.0: IPSec VPN Configuration
                  Cisco ISCW 1.0: Configuring Cisco Easy VPN
                  Cisco ISCW 1.0: Mitigating Network Attacks and Disabling Unused Services
                  Cisco ISCW 1.0: Securing Routers, Administrative Access, and Access Lists
                  Cisco ISCW 1.0: IOS Firewalls and IOS IPS
                  Cisco ISCW 1.0: Securing Management Features and AAA

ONT 1.0: Optimizing Converged Cisco Networks
                   Cisco ONT 1.0: Network Requirements and Introduction to VoIP
                   Cisco ONT 1.0: Supporting VoIP
                   Cisco ONT 1.0: IP QoS and its Implementation
                   Cisco ONT 1.0: Classification and Marking
                   Cisco ONT 1.0: Queuing
                   Cisco ONT 1.0: TCP and QoS Traffic Management and Mechanisms
                   Cisco ONT 1.0: AutoQoS
                   Cisco ONT 1.0: Wireless Implementations

To improve your EMC skills, start here

Storage Technology Foundations
                  Introduction to Storage Technology
                  Storage System Architecture
                  Physical Disks and RAID Arrays
                  Intelligent Storage Systems
                  Network Storage Systems
                  Fiber Channel Storage Attached Networks
                  IP SANs and Content Addressed Storage
                  Information Availability
                  Replication and Business Continuity
                  Monitoring and Managing the Data Center
                  Securing Storage
                  Storage Virtualization Technologies

To improve your oracle skills, start here

Oracle Database 11g: New Features For Administrators
                   Oracle Database 11g: Installation and Upgrade Enhancements
                   Oracle Database 11g: Storage Enhancements

                    Oracle Database 11g: Change Management Overview and SQL Plan Management
                    Oracle Database 11g: Database Replay and Automatic SQL Tuning
                    Oracle Database 11g: Intelligent Infrastructure Enhancements
                    Oracle Database 11g: Performance Enhancements
                    Oracle Database 11g: Partitioning and Storage-Related Enhancements
                    Oracle Database 11g: Using RMAN Enhancements, Flashback and LogMiner
                    Oracle Database 11g: Diagnostic Enhancements and Using the Data Recovery
                    Advisor
                    Oracle Database 11g: New Security Features
                    Oracle Database 11g: SecureFiles and Miscellaneous New Features

Oracle Database 11g: Administration Workshop I
                   Oracle Database 11g: Database Architecture and Installation

                    Oracle Database 11g: Database Creation, Instance Management, and Connectivity
                    Oracle Database 11g: Storage Structures and User Security
                    Oracle Database 11g: Managing the Schema, Data, and Concurrency

                    Oracle Database 11g: Managing Undo Data, Database Security, and Maintenance

                    Oracle Database 11g: Performance Monitoring, Recovery Concepts and Backup
                    Oracle Database 11g: Recovering, Moving, and Enhancing the Oracle Database

Oracle Database 11g: Administration Workshop II
                   Oracle Database 11g: Database Architecture and ASM
                   Oracle Database 11g: Configuring for Recovery
                   Oracle Database 11g: Configuring for Backups
                   Oracle Database 11g: Using RMAN for Recovery
                   Oracle Database 11g: Supporting RMAN and Using Flashback Technology
                   Oracle Database 11g: Diagnosing the Database and Managing Memory
                   Oracle Database 11g: Database Performance and Space Management
                   Oracle Database 11g: Managing Resources and Task Automation
                   Oracle Database 11g: Globalization

Oracle Database 11g: SQL and PL/SQL New Features
                   Oracle Database 11g: Getting Started with SQL and PL/SQL New Features
                   Oracle Database 11g: Using Dynamic SQL and Implementing Performance
                   Improvements
                   Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting
                   Enhancements
                   Oracle Database 11g: Using the PL/SQL Debugger, Collections and Data
                   Warehousing

Oracle Database 11g: SQL Fundamentals I
                   Oracle Database 11g: Using SQL to Query Your Database
                   Oracle Database 11g: Conversion Functions, Group Functions, and Joins
                   Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation
                   Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms

Oracle Database 11g: SQL Fundamentals II
                   Oracle Database 11g: Controlling User Access and Managing Schema Objects
                   Oracle Database 11g: Data Dictionary Views and Large Data Sets
                   Oracle Database 11g: Managing Data in Different Time Zones
                   Oracle Database 11g: Using Subqueries and Regular Expressions

Oracle Database 11g: PL/SQL Fundamentals
                    Oracle Database 11g: PL/SQL Variables, Attributes, and Executable Statements

                    Oracle Database 11g: Using DML, DDL, Cursors, Control Structures, and Loops

                    Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in PL/SQL
                    Oracle Database 11g: Working with Exceptions, Subprograms, JDeveloper, and REF
                    Cursors

Oracle Database 11g: Develop PL/SQL Program Units

                    Oracle Database 11g: Subprograms, Packages, and Exception Handling in PL/SQL
                    Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations in
                    PL/SQL

                    Oracle Database 11g: Using Triggers, the PL/SQL Compiler, and Managing Code
                    Oracle Database 11g: Managing PL/SQL Code and Dependencies

Oracle Database 11g: Introduction to SQL
                   Oracle Database 11g: Querying a Database with SQL
                   Oracle Database 11g: Conversion Functions, Conditional Expressions, Group
                   Functions, and Joins
                   Oracle Database 11g: Manipulating Queries and Data
                   Oracle Database 11g: Using DDL, Views, and Schema Objects
                   Oracle Database 11g: Controlling User Access and Managing Objects
                   Oracle Database 11g: Managing Data Dictionary Views and Large Data Sets
                   Oracle Database 11g: Managing Time Zones and Datetime Functions
                   Oracle Database 11g: Subqueries and Regular Expressions

Oracle Database 11g: Program with PL/SQL
                   Oracle Database 11g: Getting Started With PL/SQL

                    Oracle Database 11g: Using DML, DDL, Cursors, Loops, and Control Structures
                    Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors
                    Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper, and REF
                    Cursors
                    Oracle Database 11g: Subprograms, Packages, and Exception Handling
                    Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations
                    Oracle Database 11g: Using Triggers and the PL/SQL Compiler
                    Oracle Database 11g: PL/SQL Code and Dependency Management

Oracle Database 11g: Performance Tuning
                   Oracle Database 11g: Performance Tuning Methodology and Tools
                   Oracle Database 11g: Using AWR and Defining Problems
                   Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools, and Services
                   Oracle Database 11g: Problem SQL Statements and Oracle Optimizer
                   Oracle Database 11g: SQL Performance Management and Database Replay
                   Oracle Database 11g: Shared Pool and Buffer Cache Tuning
                   Oracle Database 11g: Tuning PGA, Temporary Space, and AMM
                   Oracle Database 11g: Segment Space, I/O, and Performance Tuning

Oracle Database 11g: SQL Tuning
                   Oracle Database 11g: Architecture, SQL Tuning, and Optimization
                   Oracle Database 11g: Indexes, Access Paths, and Join Operations
                   Oracle Database 11g: Execution Plans and Star Transformations
                    Oracle Database 11g: Optimizer Statistics, Hints, and Cursor Sharing
                    Oracle Database 11g: Application Tracing and Automatic SQL Tuning

Oracle Database 11g: Secure Backup
                   Oracle Database 11g: Configuring OSB and Security
                   Oracle Database 11g: Securing Domain and Data in Oracle Secure Backup
                   Oracle Database 11g: RMAN and Oracle Secure Backup
                   Oracle Database 11g: Managing Backups and Infrastructure
                   Oracle Database 11g: Tape Vaulting, Duplication, and Tuning

Oracle Database 11g: RAC Administration
                   Oracle Database 11g: Installation of Clusterware and RAC
                   Oracle Database 11g: RAC Database and Oracle Clusterware Administration
                   Oracle Database 11g: RAC Performance Tuning
                   Oracle Database 11g: Configure, Manage, and Use Services in RAC
                   Oracle Database 11g: Diagnosing Oracle Clusterware and Node Management
                   Oracle Database 11g: High Availability in RAC

Oracle DB 11g: Security
                   Oracle Database 11g: Introduction to Database Security and Solutions
                   Oracle Database 11g: Database Security
                   Oracle Database 11g: Database Auditing
                   Oracle Database 11g: Basic User and Strong Authentication
                   Oracle Database 11g: Enterprise User Security and Proxy Authentication
                   Oracle Database 11g: Privileges, Roles, and Application Contexts
                   Oracle Database 11g: Virtual Private Database
                   Oracle Database 11g: Oracle Label Security and the Data Masking Pack
                   Oracle Database 11g: Encryption Concepts
                   Oracle Database 11g: Transparent Data Encryption
                   Oracle Database 11g: Oracle Net Services and Listener Security
                   Oracle Database 11g: Firewalls, Oracle Connection Manager, and SQL*Plus

Oracle Database 10g: Administration Workshop II
                   Using Flashback Technology in Oracle 10g
                   Performing and Managing Backups in Oracle 10g
                   Advanced Database Recovery and Repair in Oracle 10g

                    Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g
                    Using Globalization Support in Oracle 10g
                    Optimizing Database Performance in Oracle 10g
                    Managing Storage and System Resources in Oracle 10g
                    Using the Scheduler to Automate Tasks in Oracle 10g
                    Using Advanced Features in Oracle 10g

Oracle Database 10g: SQL Fundamentals I and II
                   Introduction to Oracle and SQL in Oracle Database 10g
                   SQL Functions in Oracle Database 10g

                    Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g
                    Group and Datetime Functions in Oracle Database 10g
                    Subqueries and Hierarchical Queries in Oracle Database 10g
                    Regular Expressions and User Access in Oracle Database 10g
                    Creating and Managing Tables and Constraints in Oracle Database 10g
                    Database Objects in Oracle Database 10g
                    Managing Database Objects in Oracle Database 10g
                    Manipulating Data in Oracle Database 10g

Oracle Database 10g: Programming with PL/SQL I
                   Introduction to PL/SQL
                   Using PL/SQL with an Oracle Server
                   Using Control Structures
                   Using Composite Data Types
                   Explicit Cursors and Exception Errors
                   Creating Stored Procedures and Functions

Oracle Database 10g: Developing PL/SQL Program Units
                   PL/SQL Packages
                   Oracle-Supplied Packages and DBMS_SCHEDULER
                   Managing Dependencies
                   Manipulating Large Objects in PL/SQL
                   PL/SQL Triggers
                   Dynamic SQL and Metadata

Oracle Database 10g: New Features
                   Oracle Database 10g: New Installation and Configuration Features
                   Oracle Database 10g: New Data Loading Features
                   Oracle Database 10g: New Automatic Management Features

                    Oracle Database 10g: New Resource, Scheduling, and Task-Management Features
                    Oracle Database 10g: New Space Management Features
                    Oracle Database 10g: New Storage Features

                    Oracle Database 10g: New Tuning, Performance-monitoring, and Analysis Features
                    Oracle Database 10g: New Backup and Recovery Features
                    Oracle Database 10g: Using Flashback
                    Oracle Database 10g: New Features in Security and Software Maintenance
                    Oracle Database 10g: New Features in VLDB Support
                    Oracle Database 10g: Miscellaneous New Features

Oracle Database 10g: Administration Workshop I Release 2
                   Oracle Database 10g: Installing Oracle Database 10g Release 2
                   Oracle Database 10g: Creating Databases Release 2
                   Oracle Database 10g: Database Interfaces Release 2
                   Oracle Database 10g: Database Control and Storage Structures Release 2
                   Oracle Database 10g: Users and Security Release 2
                   Oracle Database 10g: Managing Schema Objects and Data Release 2
                   Oracle Database 10g: The SQL*Loader and PL/SQL Release 2
                   Oracle Database 10g: Oracle Net Services and Shared Servers Release 2
                   Oracle Database 10g: Monitoring and Maintenance Release 2
                   Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2
                   Oracle Database 10g: Managing Backup and Recovery Release 2

To improve your skills about systems and database design skills, start here
Database Design
                    An Overview of Database Design
                    The Database Design Methodology

Database Fundamentals
                 An Introduction to Database Systems
                 Relational Databases
                    Database Data Management

To improve your skills about Ajax, start here
Ajax Basics
                    Ajax Basics
                    Ajax API Essentials
                    Ajax Applications and Server Communication

To improve your skills about microsoft SQL server skills, start here

Microsoft SQL Server 2008: Implementation and Maintenance
                   SQL Server 2008 Installation
                   SQL Server 2008 Instance and Database Configuration
                   SQL Server 2008 Security Management
                   SQL Server 2008 Database Management
                   SQL Server 2008 Data Management
                   SQL Server 2008 Database Monitoring and Performance
                   SQL Server 2008 Backups, Restores, and Database Snapshots
                   SQL Server 2008 High Availability and Disaster Recovery

Microsoft SQL Server 2008: Database Development
                   Creating and Implementing Database Objects in SQL Server 2008
                   Creating and Modifying Table and Index Partitions in SQL Server 2008
                   Running Queries and Manipulating Data in SQL Server 2008
                   Performing Advanced Query Techniques in SQL Server 2008
                   Creating and Implementing Programming Objects in SQL Server 2008
                   Querying and Managing XML Data in SQL Server 2008

                    Using SQL Server 2008 Messaging, Full-Text Search, Scripts, and Track Changes
                    Gathering Performance Data in SQL Server 2008

Microsoft SQL Server 2008: Business Intelligence Development and Maintenance
                   Implementing SQL Server 2008 Integration Services
                   Configuring SQL Server 2008 Integration Services Packages
                   Deploying SQL Server 2008 Integration Services Packages
                   Managing SSIS Packages in SQL Server 2008
                   Implementing SQL Server 2008 Reporting Services Solutions
                   Deploying and Delivering SQL Server 2008 Reporting Services Reports
                   Maintaining SQL Server 2008 Reporting Services
                   Implementing SQL Server 2008 Analysis Services Solutions
                   Querying Cubes and Working with Data Mining in SSAS
                   Managing SQL Server 2008 Analysis Services Solutions

Microsoft SQL Server 2005: Implementation and Maintenance
                   Installing SQL Server 2005
                   Configuring SQL Server 2005
                   Creating and Implementing Database Objects in SQL Server 2005
                   Retrieving Data and Running Queries in SQL Server 2005
                   SQL Server 2005 Messaging and Querying Tools
                   Managing and Maintaining SQL Server 2005 Databases
                   SQL Server 2005 Database Performance and Optimization
                   Monitoring and Diagnosing Database Problems in SQL Server 2005
                   SQL Server 2005 High Availability and Disaster Recovery
                   SQL Server 2005 Backup and Restores
     Microsoft SQL Server 2005: Infrastructure Design
                        Designing a Database Server Infrastructure for SQL Server 2005
                        Designing Security for a Database Server Infrastructure for SQL Server 2005
                        Designing the Physical Database for SQL Server 2005
                        Designing a Database Server High Availability Solution for SQL Server 2005
                        Designing a Database Failover Solution for SQL Server 2005
                        Designing a Database Server Data Recovery Solution for SQL Server 2005

     Microsoft SQL Server 2005: Database Maintenance
                        Optimizing SQL Server 2005 Performance
                        Optimizing a Database Data Recovery Plan for SQL Server 2005
                        Monitoring and Maintaining a Database in SQL Server 2005
                        Managing Data Between Servers and Databases
                        Managing and Maintaining Database Security in SQL Server 2005
                        Managing Database Data in a SQL Server 2005 Environment

     Microsoft SQL Server 2005: Designing Database Solutions
                        Designing an Application Solution for SQL Server 2005
                        Designing Database Objects
                        Programming with SQL Server 2005
                        Using XML
                        CLR Integration
                        Database Testing and Code Management
                        Developing Applications that Use SQL Server Support Services
                        Developing Applications that Use SQL Server Business Intelligence Services
                        Database Deployment and Data Distribution

     Microsoft SQL Server 2005: Designing and Optimizing Data Access
                        Designing Access to SQL Server Data
                        Designing Efficient Application Access
                        Designing Queries in SQL 2005
                        Designing a SQL Server 2005 Cursor Strategy
                        Designing a SQL Server 2005 Transaction Strategy
                        SQL Server 2005 Error Handling Techniques
                        Optimizing Query Performance and Index Strategies
                        Optimizing Storage in SQL Server 2005
                        Scaling Applications and Resolving Performance Issues

Oracle 11i
     Oracle 11i E-Business Suite: Essentials for Implementers
                          Oracle 11i E-Business Suite: Introduction
                          Oracle 11i E-Business Suite: Multi-Org
                          Oracle 11i E-Business Suite: Flexfields
                          Oracle 11i E-Business Suite: System Administration
                          Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence
     Oracle 11i E-Business Suite: System Administrator Fundamentals
                          Oracle 11i: Function Security and Data Security
                          Oracle 11i: Roles, Delegated Administration, Registration, and Auditing
                          Oracle 11i: Concurrent Elements
                          Oracle 11i: Profile Options, DBA Duties, and Printer Management
                          Oracle 11i: Personalization of Forms and OA Framework Pages
                          Oracle 11i: Oracle Workflow
                          Oracle 11i: System Monitoring and Troubleshooting in OAM
     Oracle 11i: Project Foundation Fundamentals
                         Oracle 11i: Project Management and Projects Integration
                         Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects
                         Oracle 11i: Resource and Role Management
                         Oracle 11i: Oracle Projects Security Model and Page Layouts
                         Oracle 11i: Oracle Projects and Task Definition I
                         Oracle 11i: Oracle Projects and Task Definition II
                         Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization
                         Oracle 11i: Organization Forecasting and Integration
     Oracle 11i: Navigate Oracle Applications
                         Oracle 11i: Using the Navigator, Forms, and Online Help
                         Oracle 11i: Concurrent Processing, Requests, Profiles, and Forms

     To improve your about SAP skills, start here

     Overview of SAP for Project Teams
                        Overview of SAP Solutions
                        Financial Accounting with SAP
                        SAP Logistics Modules
                        SAP ERP Architecture
                        SAP Administration
                        SAP Project Planning and Implementation
                        SAP NetWeaver Platform

SAP R/3 Release 4.6
    Moving to SAP R/3 Release 4.6
                       Navigating SAP R/3 Release 4.6
                       Using SAP R/3 Release 4.6

     Overview of SAP R/3 Release 4.6
                        SAP R/3 Release 4.6 Fundamentals

     SAP Overview for Project Teams
                        SAP Overview
                        mySAP Finance Modules
                        mySAP Logistics Modules
                        mySAP ERP Architecture
                        SAP R/3 Administration
                        Planning and Implementing SAP Projects
                        SAP NetWeaver

     SAP ABAP Programming Fundamentals
                     ABAP Fundamentals
                     ABAP Programming I
                     ABAP Programming II

     New SAP Courses
                          SAP Business One - Introduction for End Users
                          SAP Enterprise Resource Planning (ERP)
                          SAP Product Lifecycle Management
                          SAP Supply Chain Management
                          SAP BusinessObjects: Overview
                          SAP BusinessObjects: Crystal Reports
                          SAP BusinessObjects: Web Intelligence
                          SAP BusinessObjects: Dashboards and Analytics
                          SAP BusinessObjects: InfoView
                          SAP BusinessObjects: Business Intelligence

     To improve your about web design skills, start here

     Designing and Hosting a Web Site
                        Web Development Fundamentals
                        Internet Site Development
                        Web 2.0 Fundamentals

     Macromedia Flash 8
                          Introduction to the features of Flash 8
                          Using Text and Components in Flash 8
                          Animation in Flash 8
                          ActionScript, Sound, and Video in Flash 8
                          Workflow, Navigation, and Publishing in Flash 8

     Macromedia Dreamweaver 8: Website Development
                         Setting up a Site and Adding Content in Dreamweaver 8
                         Adding Links, Images, and Flash Objects in Dreamweaver 8
                         Tables, Accessibility, and Standards in Dreamweaver 8
                         Reusing Content in Dreamweaver 8
                         Creating Interactive Web Pages in Dreamweaver 8
                         Working with Cascading Style Sheets in Dreamweaver 8
                         Site Testing and Maintenance in Dreamweaver 8
Microsoft FrontPage
     Microsoft Office XP: Beginning FrontPage 2002
                         FrontPage 2002 Basics
                         Enhancing and Managing Web Sites with FrontPage 2002

Scripting and Web Languages
     JavaScript Fundamentals
                       JavaScript Language Basics
                       JavaScript: Objects and Object-oriented
                       JavaScript: Functions and Regular Expressions
                       JavaScript: Browser Scripting Fundamentals
                       JavaScript: Advanced Browser Scripting and DHTML

     Introduction to XML: Language Basics
                         XML Language Basics
                         Style Sheets and Links

     JavaScript Client-Side Scripting
                         JavaScript: Language Basics
                         JavaScript: Scripting

     DHTML Basics
                          DHTML and Cascading Style Sheets
                          Making Content Dynamic with DHTML
     Advanced XML
                          Structuring XML
                          Advanced Schemas
                          Transforming and Formatting XML
                          Querying, Navigating, and Linking XML Data
                     XML APIs
                     Extending XML

To improve your about IT business skills, start here

ITIL v3 Intermediate: Operational Support & Analysis
                     ITIL® V3 OSA: Introduction to Operational Support and Analysis

ITIL® V3 Overview
                     ITIL® V3 Overview: Creating a Service Culture
                     ITIL® V3 Overview: Introduction to the ITIL® V3 Framework
                     ITIL® V3 Overview: Certification and Benefits

ITIL® V3 OSA
                     ITIL® V3 OSA: Introduction to Event Management
                     ITIL® V3 OSA: Incident Management Interactions
                     ITIL® V3 OSA: Introduction to Request Fulfillment
                     ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges
                     ITIL® V3 OSA: Function Activities
                     ITIL® V3 OSA: Introduction to Problem Management
                     ITIL® V3 OSA: Problem Management Process Interfaces and Challenges
                     ITIL® V3 OSA: Introduction to Access Management
                     ITIL® V3 OSA: Introduction to the Service Desk
                     ITIL® V3 OSA: Service Desk Metrics and Outsourcing
                     ITIL® V3 OSA: Introduction to Functions
                     ITIL® V3 OSA: Technology and Implementation Considerations

Strategic IT Planning
                     Setting the Stage for IT Success
                     Strategic Decision Making
                     IT Challenges: Present and Future
                     Strategic IT Planning Simulation

IT Infrastructure Library (ITIL) v3 Foundation Syllabus v4.2
                      ITIL V3 Foundation Syllabus v4.2: ITIL and the Service Lifecycle
                      ITIL V3 Foundation Syllabus V4.2: Service Strategy Fundamentals
                      ITIL V3 Foundation Syllabus v4.2: Service Strategy Processes
                      ITIL V3 Foundation Syllabus v4.2: Service Design Fundamentals
                      ITIL V3 Foundation Syllabus v4.2: Service Design Processes
                      ITIL V3 Foundation Syllabus v4.2: Service Transition Processes and Principles
                      ITIL V3 Foundation Syllabus v4.2: Service Operation Principles and Functions
                      ITIL V3 Foundation Syllabus v4.2: Service Operation Processes

                     ITIL V3 Foundation Syllabus v4.2: Continual Service Improvement Fundamentals

To improve your business analysis skills, start here

Certified Business Analysis Professional (CBAP™) - BABOK® Guide V2.0 aligned
                    Introduction to Business Analysis and Essential Competencies
                    Introduction to Business Analysis Planning
                    Planning Business Analysis Communication and Monitoring
                    Business Analysis Requirements Elicitation
                    Business Analysis Requirements Management and Communication
                    Business Analysis: Enterprise Analysis
             Business Analysis: Introduction to Requirements Analysis
             Business Analysis: Verify and Validate Requirements
             Business Analysis: Solution Assessment and Validation

Test Preps
             TestPrep 70-528 C# - TS: Microsoft .NET Framework 2.0 - Web-Based Client
             Development
             TestPrep 70-528 VB - TS: Microsoft .NET Framework 2.0 - Web-Based Client
             Development
             TestPrep 70-536 C# - TS: Microsoft .NET Framework - Application Development
             Foundation
             TestPrep 70-536 VB - TS: Microsoft .NET Framework - Application Development
             Foundation
             TestPrep CX-310-055 Sun Certified Programmer for the Java 2 Platform 5.0
             TestPrep 70-526 VB - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
             Development
             TestPrep 70-526 C# - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
             Development
             TestPrep 70-529 VB - TS: Microsoft .NET Framework 2.0 - Distributed Application
             Development
             TestPrep 70-529 C# - TS: Microsoft .NET Framework 2.0 - Distributed Application
             Development
             TestPrep CX-310-065 Sun Certified Programmer for the Java 2 Platform, Standard
             Edition 6.0

             TestPrep 70-503 VB - TS: Microsoft .NET Framework 3.5, Windows Communication
             TestPrep 70-562 VB - TS: Microsoft .NET Framework 3.5, ASP.NET Application
             Development
             TestPrep 70-561 VB - TS: Microsoft .NET Framework 3.5, ADO.NET Application
             Development

             TestPrep 70-505 VB - TS: Microsoft .NET Framework 3.5, Windows Forms App Dev
             TestPrep 70-236 TS: Configuring Exchange Server 2007
             TestPrep 70-624 TS: Deploying and Maintaining Windows Vista Client and 2007
             Microsoft Office System Desktops
             TestPrep 70-622 PRO: Supporting and Troubleshooting Applications on a Microsoft
             Windows Vista Client for Enterprise Support Technicians
             TestPrep 70-620 TS: Configuring Windows Vista Client
             TestPrep 70-630 TS: Configuring Microsoft Office SharePoint Server 2007
             TestPrep 220-604 A+ Depot Technician
             TestPrep 70-089 Planning, Deploying, and Managing Microsoft Systems
             Management Server 2003
             TestPrep 70-270 Installing, Configuring, and Administering Microsoft Windows XP
             Professional
             TestPrep 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP
             Operating System
             TestPrep 70-272 Supporting Users and Troubleshooting Desktop Applications on a
             Microsoft Windows XP Operating System
             TestPrep 70-284 Implementing and Managing Microsoft Exchange Server 2003
             TestPrep 70-285 Designing a Microsoft Exchange Server 2003 Organization
             TestPrep 70-290 Managing and Maintaining a Microsoft Windows Server 2003
             Environment
             TestPrep 70-291 Implementing, Managing, and Maintaining a Microsoft Windows
             Server 2003 Network Infrastructure
TestPrep 70-293 Planning and Maintaining a Microsoft Windows Server 2003
Network Infrastructure
TestPrep 70-294 Planning, Implementing, and Maintaining a Microsoft Windows
Server 2003 Active Directory Infrastructure
TestPrep 70-297 Designing a Microsoft Windows Server 2003 Active Directory and
Network Infrastructure

TestPrep 70-298 Designing Security for a Microsoft Windows Server 2003 Network
TestPrep 70-299 Implementing and Administering Security in a Microsoft Windows
Server 2003 Network
TestPrep 70-350 Implementing Microsoft Internet Security and Acceleration (ISA)
Server 2004
TestPrep SK0-002 Server+ 2005
TestPrep XK0-002 Linux+
TestPrep 220-601 A+ Essentials
TestPrep 220-602 A+ IT Technician
TestPrep 220-603 A+ Remote Support Technician
TestPrep 70-631 TS: Configuring Microsoft Windows SharePoint Services 3.0
TestPrep 70-621 PRO: Upgrading your MCDST Certification to MCITP Enterprise
Support
TestPrep70-640 TS: Windows Server 2008 Active Directory, Configuring
TestPrep 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring

TestPrep 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring
TestPrep 70-646 PRO: Windows Server 2008, Server Administrator
TestPrep 70-647 PRO: Windows Server 2008, Enterprise Administrator
TestPrep 220-701 A+ Essentials
TestPrep 220-702 A+ Practical Application
TestPrep 640-553 Implementing Cisco IOS Network Security (IINS)
TestPrep N10-004 Network+
TestPrep 640-721 Implementing Cisco Unified Wireless Networking Essentials
(IUWNE) 1.0
TestPrep 640-802 Cisco Certified Network Associate (CCNA)
TestPrep E20-001 Information Storage and Management (Storage Technology
Foundations)
TestPrep SY0-201 Security+

TestPrep 642-812 Building Converged Cisco Multilayer Switched Networks (BCMSN)
TestPrep Certified Information Systems Security Professional (CISSP)
TestPrep 642-901 Building Scalable Cisco Internetworks (BSCI)

TestPrep 642-825 Implementing Secure Converged Wide Area Networks (ISCW)
TestPrep 642-845 Optimizing Converged Cisco Networks (ONT)
TestPrep 640-863 Designing for Cisco Internetwork Solutions (DESGN)
TestPrep 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)
TestPrep 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)
TestPrep 642-873 Designing Cisco Network Service Architectures (ARCH)
TestPrep 640-460 Implementing Cisco IOS Unified Communications (IIUC)
TestPrep BR0-001 Security+ Bridge
TestPrep BR0-002 Network+ Bridge
TestPrep 1Z0-051 Oracle Database 11g: SQL Fundamentals I
TestPrep 1Z0-050 Oracle Database 11g: New Features for Administrators
TestPrep 1Z0-047 Oracle Database SQL Expert
TestPrep 1Z0-043 Oracle Database 10g: Administration II
                   TestPrep 70-444 PRO: Optimizing and Maintaining a Database Administration
                   Solution by Using Microsoft SQL Server 2005
                   TestPrep 70-443 PRO: Designing a Database Server Infrastructure by Using
                   Microsoft SQL Server 2005

                   TestPrep 70-431 TS: Microsoft SQL Server 2005 - Implementation and Maintenance
                   TestPrep 1Z0-042 Oracle Database 10g: Administration I Release 2
                   TestPrep 1Z0-040 Oracle Database 10g: New Features for Administrators
                   TestPrep 1Z0-052 Oracle Database 11g: Administration I

                   TestPrep 70-432 TS: Microsoft SQL Server 2008, Implementation and Maintenance
                   TestPrep 1D0-510 CIW v5 Foundations
                   TestPrep ITIL V3 Foundation (ITV3F)
                   TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide Fourth
                   Edition Aligned
                   TestPrep Project Management Professional (PMP) PMBOK Guide Fourth Edition
                   Aligned
                   TestPrep SK0-003 Server+
                   TestPrep 70-515 VB - TS: Web Applications Development with .NET 4
                   TestPrep 70-504 VB - TS: Microsoft .NET Framework 3.5, Workflow Foundation
                   TestPrep 70-502 VB - TS: Microsoft .NET Framework 3.5, Windows Presentation
                   TestPrep ITIL V3 Operational Support and Analysis
                   TestPrep 70-686 PRO: Windows 7, Enterprise Desktop Administrator
                   TestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support Technician

Mentoring Assets
                   Mentoring 70-502 VB - TS: Microsoft .NET Framework 3.5, Windows Presentation
                   Foundation Application Development
                   Mentoring 70-503 VB - TS: Microsoft .NET Framework 3.5, Windows
                   Communication Foundation Application Development
                   Mentoring 70-504 VB - TS: Microsoft .NET Framework 3.5, Workflow Foundation
                   Application Development
                   Mentoring 70-505 VB - TS: Microsoft .NET Framework 3.5, Windows Forms
                   Application Development
                   Mentoring 70-526 VB - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
                   Development
                   Mentoring 70-528 VB - TS: Microsoft .NET Framework 2.0 - Web-Based Client
                   Development
                   Mentoring 70-529 VB - TS: Microsoft .NET Framework 2.0 - Distributed Application
                   Development
                   Mentoring 70-561 VB - TS: Microsoft .NET Framework 3.5, ADO.NET Application
                   Development
                   Mentoring 70-562 VB - TS: Microsoft .NET Framework 3.5, ASP.NET Application
                   Development
                   Mentoring 70-526 C# - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
                   Development
                   Mentoring 70-528 C# - TS: Microsoft .NET Framework 2.0 - Web-Based Client
                   Development
                   Mentoring 70-529 C# - TS: Microsoft .NET Framework 2.0 - Distributed Application
                   Development
                   Mentoring 70-536 VB - TS: Microsoft .NET Framework - Application Development
                   Foundation
                   Mentoring 70-536 C# - TS: Microsoft .NET Framework - Application Development
                   Foundation
Mentoring CX-310-055 Sun Certified Programmer for the Java 2 Platform, Standard
Edition 5.0
Mentoring CX-310-065 Sun Certified Programmer for the Java 2 Platform, Standard
Edition 6.0
Mentoring 220-701 A+ Essentials
Mentoring 83-640 TS: Windows Server 2008 Active Directory, Configuring
Mentoring XK0-002 Linux+
Mentoring SK0-002 Server+ 2005
entoring 70-089 Planning, Deploying, and Managing Microsoft Systems Management
Server 2003
Mentoring 70-270 Installing, Configuring, and Administering Microsoft Windows XP
Professional
Mentoring 70-290 Managing and Maintaining a Microsoft Windows Server 2003
Environment
Mentoring 70-291 Implementing, Managing, and Maintaining a Microsoft Windows
Server 2003 Network Infrastructure
Mentoring 70-294 Planning, Implementing, and Maintaining a Microsoft Windows
Server 2003 Active Directory Infrastructure
Mentoring 70-297 Designing a Microsoft Windows Server 2003 Active Directory and
Network Infrastructure
Mentoring 70-293 Planning and Maintaining a Microsoft Windows Server 2003
Network Infrastructure
Mentoring 70-284 Implementing and Managing Microsoft Exchange Server 2003
Mentoring 70-285 Designing a Microsoft Exchange Server 2003 Organization

Mentoring 70-298 Designing Security for a Microsoft Windows Server 2003 Network
Mentoring 70-299 Implementing and Administering Security in a Microsoft Windows
Server 2003 Network
Mentoring 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System
Mentoring 70-272 Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
Mentoring 70-350 Implementing Microsoft Internet Security and Acceleration (ISA)
Server 2004
Mentoring 220-601 A+ Essentials
Mentoring 220-602 A+ IT Technician
Mentoring 220-603 A+ Remote Support Technician
Mentoring 220-604 A+ Depot Technician
Mentoring 70-620 TS: Configuring Windows Vista Client
Mentoring 70-630 TS: Configuring Microsoft Office SharePoint Server 2007
Mentoring 70-631 TS: Configuring Microsoft Windows SharePoint Services 3.0
Mentoring 70-624 TS: Deploying and Maintaining Windows Vista Client and 2007
Microsoft Office System Desktops
Mentoring 70-621 PRO: Upgrading your MCDST Certification to MCITP Enterprise
Support
Mentoring 70-622 PRO: Supporting and Troubleshooting Applications on a Microsoft
Windows Vista Client for Enterprise Support Technicians
Mentoring 70-236 TS: Configuring Exchange Server 2007
Mentoring 70-640 TS: Windows Server 2008 Active Directory, Configuring
Mentoring 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring

Mentoring 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring
Mentoring 70-646 PRO: Windows Server 2008, Server Administrator
Mentoring 70-647 PRO: Windows Server 2008, Enterprise Administrator
Mentoring 70-680 TS: Windows 7, Configuring
Mentoring 220-702 A+ Practical Application
Mentoring 640-721 Implementing Cisco Unified Wireless Networking Essentials
(IUWNE)
Mentoring Certified Information Systems Security Professional (CISSP)
Mentoring E20-001 Information Storage and Management (Storage Technology
Foundations)
Mentoring N10-004 Network+
Mentoring SY0-201 Security+
Mentoring 642-812 Building Converged Cisco Multilayer Switched Networks
(BCMSN)
Mentoring 642-901 Building Scalable Cisco Internetworks (BSCI)

Mentoring 642-825 Implementing Secure Converged Wide Area Networks (ISCW)
Mentoring 642-845 Optimized Converged Cisco Networks (ONT)
Mentoring 640-863 Designing for Cisco Internetwork Solutions (DESGN)
Mentoring 640-802 Cisco Certified Network Associate (CCNA)
Mentoring 640-816 Interconnecting Cisco Networking Devices Part 2 (ICND2)
Mentoring 640-822 Interconnecting Cisco Networking Devices Part 1 (ICND1)
Mentoring 642-873 Designing Cisco Network Service Architectures (ARCH)
Mentoring 640-553 Implementing Cisco IOS Network Security (IINS)
Mentoring 640-460 Implementing Cisco IOS Unified Communications (IIUC)
Mentoring 70-431 TS: Microsoft SQL Server 2005 - Implementation and
Maintenance
Mentoring 70-443 PRO: Designing a Database Server Infrastructure by Using
Microsoft SQL Server 2005
Mentoring 70-444 PRO: Optimizing and Maintaining a Database Administration
Solution by Using Microsoft SQL Server 2005
Mentoring 1Z0-040 Oracle Database 10g: New Features for Administrators
Mentoring 1Z0-042 Oracle Database 10g: Administration I
Mentoring 1Z0-043 Oracle Database 10g: Administration II
Mentoring 1Z0-047 Oracle Database SQL Expert
Mentoring 1Z0-051 Oracle Database 11g: SQL Fundamentals I
Mentoring 1Z0-050 Oracle Database 11g: New Features for Administrators
Mentoring 1Z0-052 Oracle Database 11g: Administration I
Mentoring 1Z0-053 Oracle Database 11g: Administration II

Mentoring 70-432 TS: Microsoft SQL Server 2008, Implementation and Maintenance
Mentoring 70-433 TS: Microsoft SQL Server 2008, Database Development
Mentoring 1D0-510 CIW v5 Foundations
Mentoring ITIL V3 Foundation (ITV3F)
Mentoring Project Management Professional (PMP) PMBOK Guide Fourth Edition
Aligned
Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide Fourth
Edition Aligned
Mentoring 312-50 Certified Ethical Hacker (CEH)
Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)
Mentoring 70-515 VB - TS: Web Applications Development with .NET 4
Mentoring 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
Mentoring 70-686 PRO: Windows 7, Enterprise Desktop Administrator
Mentoring 77-881 Word 2010
Mentoring 77-882 Excel 2010
Mentoring SK0-003 Server+
Express Guides
                      Managing and Maintaining a Microsoft Windows Server 2003 Environment for an
                      MCSA Certified on Windows 2000 (Exam 70-292) Express Guide
                      Planning, Implementing, and Maintaining a Microsoft Windows Server 2003
                      Environment for an MCSE Certified on Win 2000 (Exam 70-296) Express Guide
                      Managing and Maintaining a Microsoft Windows Server 2003 Environment (Exam 70-
                      290) Express Guide
                      Implementing, Managing, Maintaining a Windows Server 2003 Network
                      Infrastructure (Exam 70-291) Express Guide
                      Planning and Maintaining a Microsoft Windows Server 2003 Network Infrastructure
                      (Exam 70-293) Express Guide
                      Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active
                      Directory Infrastructure (Exam 70-294) Express Guide
                      Designing a Microsoft Windows Server 2003 Active Directory and Network
                      Infrastructure (Exam 70-297) Express Guide
                      Design Security for a Microsoft Windows Server Network 2003 Network (Exam 70-
                      298) Express Guide
    Cisco Express Guide Series
                      IINS 1.0: Implementing Cisco IOS Network Security (640-553) Express Guide

                       IIUC 1.0: Implementing Cisco IOS Unified Communications (640-460) Express Guide
                       CVOICE 6.0: Cisco Voice over IP (642-436) Express Guide
                       CIPT2 6.0: Implementing Cisco Unified Communications Manager Part 2 (642-456)
                       Express Guide
                       CIPT1 6.0: Implementing Cisco Unified Communications Manager Part 1 (642-446)
                       Express Guide
                       ICND 1 1.0: Interconnecting Cisco Networking Devices Part 1 (640-882) Express
                       Guide
                       ICND2 1.0: Interconnecting Cisco Networking Devices Part 2 (640-816) Express
                       Guide

                       ARCH 2.0: Designing Cisco Network Service Architecture (642-873) Express Guide
                       Implementing Cisco Intrusion Prevention Systems IPS v6.0 (Exam 642-533) Express
                       Guide
                       Cisco IP Telephony v4.1 (Exam 642-444) Express Guide
                       Cisco IP Telephony Part 2 v4.1 (Exam 642 444) Express Guide
                       Configuring BGP on Cisco Routers v3.2 (Exam 642-661) Express Guide
                       Cisco Voice Over IP v5.0 (Exam 642-432) Express Guide
                       Implementing Cisco QoS v2.2 (Exam 642-642) Express Guide
                       Building Scalable Cisco Internetworks v3.0 (Exam 642-901) Express Guide

                       Building Cisco Multilayer Switched Networks v3.0 (Exam 642-812) Express Guide
                       Implementing Secure Converged Wide Area Networks v1.0 (Exam 642-825) Express
                       Guide
                       Optimizing Converged Cisco Networks v1.0 (Exam 642-845) Express Guide
                       Implementing Cisco MPLS v2.2 (Exam 642 611) Express Guide
                       Implementing Cisco Voice Gateways and Gatekeepers v2.0 (Exam 642-453)
                       Express Guide
                       Designing for Cisco Internetwork Solutions v2.0 (Exam 640-863) Express Guide

                       Cisco Wireless LAN Advanced Topics v1.0 (Exam 642-586, 642-587) Express Guide
                       TUC 1.0: Troubleshooting Cisco Unified Communications Systems (642-426)
                       Express Guide

    CompTIA Express Guides Series
                   CompTIA Security+ 2008 Express Guide
Oracle Express Guide Series
                   Oracle Application Server 10g R2: Administration I Express Guide Volume I
                   Oracle Application Server 10g R2: Administration I Express Guide Volume II
                   Oracle Database 10g: Administration Workshop I R2 Express Guide
                   Oracle 11i Order to Cash Fundamentals Express Guide Volume I
                   Oracle 11i/2.6 Implement Oracle Workflow Express Guide Volume I
                   Oracle 11i Order to Cash Fundamentals Express Guide Volume II
                   Oracle 11i Order to Cash Fundamentals Express Guide Volume III
                   Oracle 11i/2.6 Implement Oracle Workflow Express Guide Volume II
                   Oracle 11i Project Foundation Fundamentals Express Guide Volume I
                   Oracle 11i System Administrator Fundamentals Express Guide Volume I
                   Oracle 11i Project Foundation Fundamentals Express Guide Volume II
                   Oracle 11i System Administrator Fundamentals Express Guide Volume II
                   Oracle Database 10g: New Features Overview Express Guide
                   Oracle Database 10g: 2 Day DBA Express Guide
                   Oracle Database 10g: SQL Fundamentals I Express Guide
                   Oracle Database 10g: SQL Fundamentals II Express Guide
                   Oracle Database 10g: Oracle Database 10g: New Features for Administrators
                   Express Guide
                   Oracle Database 10g: Administration Workshop II Express Guide
                   Oracle Application Server 10g: New Features for Administrators Express Guide
                   OracleAS Discoverer 10g: Create Quearies and Reports Express Guide
                   Oracle Application Server 10g: Administration I Express Guide Volume I
                   OracleAS 10g: Enterprise Identity Management Express Guide Volume I
                   OracleAS Portal 10g: Build Corporate Portals Express Guide Volume I
                   OracleAS Portal 10g: Build Portlets with PL/SQL Express Guide Volume I
                   Oracle Application Server 10g: Administration I Express Guide Volume II
                   Oracle Application Server 10g: Administration I Express Guide Volume III
                   Oracle Application Server 10g: Administration I Express Guide Volume IV
                   OracleAS 10g: Enterprise Identity Management Express Guide Volume II
                   OracleAS 10g: Enterprise Identity Management Express Guide Volume III
                   OracleAS Portal 10g: Build Corporate Portals Express Guide Volume II
                   OracleAS Portal 10g: Build Portlets with PL/SQL Express Guide Volume II
                   Oracle Discoverer Administrator 10g: Develop an EUL Express Guide Volume I
                   Oracle Discoverer Administrator 10g: Develop an EUL Express Guide Volume II
Course ID

228133_ENG
228134_ENG
228136_ENG
228137_ENG
228138_ENG
228139_ENG




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220575_ENG
220596_ENG
220592_ENG




3PSsd_masp_a02_it_en
3PSsd_masp_a01_it_en
3PSsd_masp_a03_it_en
3PSsd_masp_a04_it_en
3PSsd_masp_a05_it_en
           3PSsd_masp_a06_it_en
           3PSsd_masp_a07_it_en
           3PSsd_masp_a08_it_en


           sd_adwf_a01_it_enus
           sd_adwf_a02_it_enus
           sd_adwf_a03_it_enus
           sd_adwf_a04_it_enus
           sd_adwf_a05_it_enus
           sd_adwf_a06_it_enus


           sd_mand_a01_it_enus
           sd_mand_a02_it_enus
           sd_mand_a03_it_enus
           sd_mand_a04_it_enus
           sd_mand_a05_it_enus
           sd_mand_a06_it_enus
           sd_mand_a07_it_enus


           sd_adad_a01_it_enus

           sd_adad_a02_it_enus
           sd_adad_a03_it_enus

           sd_adad_a04_it_enus
           sd_adad_a05_it_enus

           sd_adad_a06_it_enus

           sd_adad_a07_it_enus
           sd_adad_a08_it_enus


           sd_adwc_a01_it_enus
           sd_adwc_a02_it_enus
           sd_adwc_a03_it_enus


           vs_vsfl_a01_it_enus
           vs_vsfl_a02_it_enus

Foundation with Visual Basic 2008
          sd_mwvb_a01_it_enus
          sd_mwvb_a02_it_enus

           sd_mwvb_a03_it_enus

ion with Visual Basic 2008
            sd_mwvs_a01_it_enus
            sd_mwvs_a02_it_enus
            sd_mwvs_a03_it_enus
            sd_mwvs_a04_it_enus
           sd_mwvs_a05_it_enus


           sd_adfv_a01_it_enus
           sd_adfv_a02_it_enus
           sd_adfv_a03_it_enus
           sd_adfv_a04_it_enus
           sd_adfv_a05_it_enus
           sd_adfv_a06_it_enus


           235804_ENG
           235803_ENG
           235805_ENG


           236802_ENG
           236815_ENG
           236829_ENG
           236843_ENG
           236856_ENG
           236870_ENG

asic 2005 and ASP.NET 2.0
            237311_ENG
            237307_ENG

           237310_ENG
           237308_ENG
           237309_ENG


           239189_ENG
           239190_ENG
           239191_ENG


           241291_ENG
           241292_ENG
           241293_ENG
           241294_ENG
           241295_ENG
           241296_ENG

al Basic 2005
           244011_ENG

           244012_ENG
           244013_ENG
           244014_ENG


           243229_ENG

and ASP.NET 2.0
241467_ENG
241468_ENG
241469_ENG

241470_ENG
241496_ENG


246186_ENG
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246188_ENG


246608_ENG
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254285_ENG
254296_ENG
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116671_ENG
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116675_ENG
116676_ENG
FE0015_eng


116604_ENG
116654_ENG
116670_ENG
116697_ENG
116731_ENG
116752_ENG
116781_ENG
116826_ENG
116840_ENG
FE0016_eng


235060_ENG
235075_ENG
78978_ENG
78995_ENG


219736_ENG
219763_ENG
219750_ENG
219722_ENG


231413_ENG
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sd_sftf_a01_it_enus
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sd_sftf_a04_it_enus
sd_sftf_a05_it_enus
sd_sftf_a06_it_enus
sd_sftf_a07_it_enus
sd_sftf_a08_it_enus


3PSsd_agsd_a01_it_en
3PSsd_agsd_a02_it_en
3PSsd_agsd_a03_it_en
3PSsd_agsd_a04_it_en




cs_apet_a01_it_enus
cs_apet_a02_it_enus
cs_apet_a03_it_enus
cs_apet_a04_it_enus
cs_apet_a05_it_enus
cs_apet_a06_it_enus
cs_apet_a07_it_enus


cs_apit_a01_it_enus
cs_apit_a02_it_enus
cs_apit_a03_it_enus
cs_apit_a04_it_enus
cs_apit_a05_it_enus


242525_ENG
242526_ENG
242527_ENG
242528_ENG


245875_ENG
245876_ENG
245877_ENG
245878_ENG
245879_ENG
245880_ENG

245881_ENG


250846_ENG
250847_ENG
250848_ENG
250875_ENG
250883_ENG
250893_ENG


251132_ENG
251133_ENG
251134_ENG
251135_ENG


222045_ENG
223341_ENG
222046_ENG
222047_ENG
222048_ENG
222049_ENG
222050_ENG


3PScs_csvr_a01_it_en
3PScs_csvr_a03_it_en
3PScs_csvr_a04_it_en
3PScs_csvr_a05_it_en
3PScs_csvr_a06_it_en
3PScs_csvr_a07_it_en
3PScs_csvr_a08_it_en
3PScs_csvr_a02_it_en




253345_ENG
253356_ENG
253366_ENG
253377_ENG
253390_ENG
253399_ENG
257555_ENG
257556_ENG
257568_ENG
257579_ENG
257685_ENG
257722_ENG
257734_ENG


251962_ENG
251978_ENG
251988_ENG
251998_ENG
252008_ENG
252030_ENG


es_ssad_a01_it_enus
es_ssad_a02_it_enus
es_ssad_a03_it_enus
es_ssad_a04_it_enus
es_ssad_a05_it_enus
es_ssad_a06_it_enus


3PSes_msst_a01_it_en
3PSes_msst_a02_it_en
3PSes_msst_a06_it_en




es_mxsa_a01_it_enus
es_mxsa_a02_it_enus
es_mxsa_a03_it_enus
es_mxsa_a04_it_enus

es_mxsa_a05_it_enus
es_mxsa_a06_it_enus
es_mxsa_a07_it_enus
es_mxsa_a08_it_enus
es_mxsa_a09_it_enus
es_mxsa_a10_it_enus


3PSes_mesc_a01_it_en
3PSes_mesc_a02_it_en
3PSes_mesc_a03_it_en
3PSes_mesc_a04_it_en
3PSes_mesc_a05_it_en
3PSes_mesc_a06_it_en
3PSes_mesc_a07_it_en
3PSes_mesc_a08_it_en
          3PSes_mesc_a09_it_en
          3PSes_mesc_a10_it_en
          3PSes_mesc_a11_it_en


          mv_mvet_a01_it_enus
          mv_mvet_a02_it_enus
          mv_mvet_a03_it_enus
          mv_mvet_a04_it_enus
          mv_mvet_a05_it_enus
          mv_mvet_a06_it_enus
          mv_mvet_a07_it_enus
          mv_mvet_a08_it_enus




          216150_ENG

          216159_ENG
          216119_ENG

          216170_ENG
          216128_ENG
ndows XP Operating System
          214710_ENG
          214818_ENG
          214830_ENG

          214839_ENG




          119151_ENG
          119162_ENG


          119892_ENG
          119912_ENG
          119924_ENG
          119934_ENG
          119947_ENG

          119958_ENG
          119968_ENG


          117907_ENG
          117933_ENG
          117979_ENG
          119303_ENG
              124011_ENG
              123546_ENG
              123572_ENG
              123582_ENG
              123605_ENG
              123583_ENG

rastructure
              125865_ENG
              126071_ENG

              125926_ENG

              125927_ENG

              125928_ENG
              126092_ENG
              125929_ENG


              127946_ENG
              127959_ENG
              127971_ENG
              128023_ENG
              128052_ENG
              128064_ENG

ectory Infrastructure
             126360_ENG
             126378_ENG
             126379_ENG
             126380_ENG
             126381_ENG
             130201_ENG


              115388_ENG
              115395_ENG

              116156_ENG

              116411_ENG

              116122_ENG

              116412_ENG


              201375_ENG
              201402_ENG
              201405_ENG
              201403_ENG
              201404_ENG
              201412_ENG
117300_ENG
117313_ENG
117323_ENG




mv_wvcc_a01_it_enus
mv_wvcc_a02_it_enus
mv_wvcc_a03_it_enus
mv_wvcc_a04_it_enus
mv_wvcc_a05_it_enus
mv_wvcc_a06_it_enus
mv_wvcc_a07_it_enus
mv_wvcc_a08_it_enus


mv_mvmo_a01_it_enus
mv_mvmo_a02_it_enus
mv_mvmo_a03_it_enus
mv_mvmo_a04_it_enus
mv_mvmo_a05_it_enus
mv_mvmo_a06_it_enus




113628_ENG


113687_ENG
113713_ENG


113736_ENG
113758_ENG




mw_mwfp_a01_it_enus


mw_mwcg_a01_it_enus
mw_mwcg_a02_it_enus
mw_mwcg_a03_it_enus
mw_mwcg_a04_it_enus
mw_mwcg_a05_it_enus
mw_mwcg_a06_it_enus
mw_mwcg_a07_it_enus
3PSmw_mwda_a05_it_en
3PSmw_mwda_a08_it_en
3PSmw_mwda_a06_it_en
3PSmw_mwda_a07_it_en
3PSmw_mwda_a09_it_en
3PSmw_mwet_a01_it_en
3PSmw_mwet_a02_it_en
3PSmw_mwet_a03_it_en
3PSmw_mwet_a04_it_en


mw_mwda_a01_it_enus




ws_wsfl_a01_it_enus


ws_mwcd_a01_it_enus
ws_mwcd_a02_it_enus
ws_mwcd_a03_it_enus
ws_mwcd_a04_it_enus
ws_mwcd_a05_it_enus
ws_mwcd_a06_it_enus
ws_mwcd_a07_it_enus
ws_mwcd_a08_it_enus


ws_mwci_a01_it_enus
ws_mwci_a02_it_enus
ws_mwci_a03_it_enus
ws_mwci_a05_it_enus
ws_mwci_a04_it_enus
ws_mwci_a06_it_enus
ws_mwci_a07_it_enus
ws_mwci_a08_it_enus


ws_mwcf_a01_it_enus
ws_mwcf_a02_it_enus
ws_mwcf_a03_it_enus
ws_mwcf_a04_it_enus
ws_mwcf_a05_it_enus
ws_mwcf_a06_it_enus
ws_mwcf_a07_it_enus
ws_mwcf_a08_it_enus
ws_mwcf_a09_it_enus


ws_wsad_a01_it_enus
ws_wsad_a02_it_enus
ws_wsad_a03_it_enus
ws_wsad_a04_it_enus

ws_wsad_a05_it_enus
ws_wsad_a06_it_enus
ws_wsad_a07_it_enus
ws_wsad_a08_it_enus
ws_wsad_a09_it_enus
ws_wsad_a10_it_enus



ws_mwse_a01_it_enus
ws_mwse_a02_it_enus
ws_mwse_a03_it_enus
ws_mwse_a04_it_enus
ws_mwse_a05_it_enus
ws_mwse_a06_it_enus

ws_mwse_a07_it_enus
ws_mwse_a08_it_enus

ws_mwse_a09_it_enus

ws_mwse_a10_it_enus


ws_mwur_a01_it_enus
ws_mwur_a04_it_enus


209128_ENG
209131_ENG
209129_ENG
209130_ENG
209132_ENG


207483_ENG
207484_ENG
207485_ENG
207486_ENG




131361_ENG
131363_ENG

131364_ENG
131719_ENG
131365_ENG
131366_ENG
131367_ENG
131368_ENG


206379_ENG
206380_ENG
206381_ENG
206382_ENG
206383_ENG




216868_ENG
216879_ENG
216889_ENG

216903_ENG
216940_ENG
216964_ENG
224535_ENG
224536_ENG

224537_ENG
224538_ENG
224539_ENG
224540_ENG



222590_ENG
222604_ENG
222605_ENG
222606_ENG
222607_ENG
222608_ENG
222609_ENG




71568_ENG
71585_ENG
73559_ENG
76250_ENG
76289_ENG
76291_ENG


79046_ENG
78582_ENG
79047_ENG
79045_ENG
80100_ENG




230281_ENG
230282_ENG
230283_ENG
230284_ENG
230285_ENG
230286_ENG
230287_ENG




107814_ENG
107822_ENG
107848_ENG
113993_ENG
107849_ENG
211844_ENG
211845_ENG
211846_ENG


78920_ENG
78924_ENG


83855_ENG
110852_ENG
83877_ENG


80536_ENG
80533_ENG
80534_ENG
80535_ENG




259928_ENG
259929_ENG
259930_ENG
259931_ENG
259932_ENG
259933_ENG
259934_ENG
259935_ENG
259936_ENG
259937_ENG
259938_ENG


259939_ENG
259941_ENG
259942_ENG
259943_ENG
         259944_ENG
         259945_ENG
         259946_ENG
         259947_ENG
         259948_ENG
         259940_ENG
         lu_lpad_a01_it_enus
         lu_lpad_a02_it_enus


         221118_ENG
         221129_ENG
         221146_ENG
         221157_ENG
         221174_ENG
         222680_ENG
         221197_ENG
         221186_ENG


         lu_lalp_a01_it_enus
         lu_lalp_a02_it_enus
         lu_lalp_a03_it_enus
         lu_lalp_a04_it_enus
         lu_lalp_a05_it_enus
         lu_lalp_a06_it_enus
         lu_lalp_a07_it_enus
         lu_lalp_a08_it_enus
         lu_lalp_a09_it_enus




         220808_ENG
         220809_ENG
         220810_ENG
         220811_ENG
         220812_ENG
         222623_ENG
         220813_ENG

Management Solution
        217662_ENG
        217663_ENG
        217664_ENG

         217665_ENG
         217666_ENG
         217667_ENG
         217668_ENG
         217669_ENG
         217670_ENG
         217671_ENG
215024_ENG
215025_ENG
215026_ENG


213772_ENG
213781_ENG
213750_ENG
213759_ENG
213809_ENG
213799_ENG
213818_ENG


213968_ENG
215592_ENG
215591_ENG
213970_ENG
213971_ENG
214921_ENG
213974_ENG
213975_ENG
213976_ENG




vi_vmwo_a01_it_enus
vi_vmwo_a02_it_enus
vi_vmwo_a03_it_enus
vi_vmwo_a04_it_enus
3PSvi_vmst_a01_it_en
3PSvi_vmst_a02_it_en




cs_ctnt_a01_it_enus
cs_ctnt_a02_it_enus
cs_ctnt_a03_it_enus
cs_ctnt_a05_it_enus
cs_ctnt_a06_it_enus
cs_ctnt_a07_it_enus
cs_ctnt_a08_it_enus
cs_ctnt_a09_it_enus
cs_ctnt_a10_it_enus
cs_ctnt_a11_it_enus
cs_ctnt_a12_it_enus


cs_sety_a01_it_enus
cs_sety_a02_it_enus
cs_sety_a03_it_enus
cs_sety_a04_it_enus
cs_sety_a05_it_enus
cs_sety_a06_it_enus
cs_sety_a07_it_enus

cs_sety_a08_it_enus
cs_sety_a09_it_enus


211788_ENG
211789_ENG


212561_ENG


210670_ENG




80284_ENG


85776_ENG
84923_ENG


232047_ENG
232057_ENG


dt_voce_a01_it_enus
dt_voce_a02_it_enus
dt_voce_a03_it_enus




sp_etih_a01_it_enus
sp_etih_a02_it_enus
sp_etih_a03_it_enus
sp_etih_a04_it_enus
sp_etih_a05_it_enus
sp_etih_a06_it_enus
sp_etih_a07_it_enus
sp_etih_a08_it_enus
sp_etih_a09_it_enus
sp_etih_a10_it_enus
sp_etih_a11_it_enus


243962_ENG
243975_ENG
243986_ENG
243998_ENG
244020_ENG
244031_ENG
244059_ENG
244069_ENG
244085_ENG
244096_ENG




cc_iuwn_a01_it_enus
cc_iuwn_a02_it_enus
cc_iuwn_a03_it_enus
cc_iuwn_a04_it_enus
cc_iuwn_a05_it_enus
cc_iuwn_a06_it_enus
cc_iuwn_a07_it_enus
cc_iuwn_a08_it_enus
cc_iuwn_a09_it_enus
cc_iuwn_a10_it_enus
cc_iuwn_a11_it_enus
cc_iuwn_a12_it_enus


cc_iins_a01_it_enus
cc_iins_a02_it_enus
cc_iins_a03_it_enus
cc_iins_a04_it_enus
cc_iins_a05_it_enus
cc_iins_a06_it_enus
cc_iins_a07_it_enus
cc_iins_a08_it_enus
cc_iins_a09_it_enus


cc_iiuc_a01_it_enus
cc_iiuc_a02_it_enus
cc_iiuc_a03_it_enus
cc_iiuc_a04_it_enus
cc_iiuc_a05_it_enus
cc_iiuc_a06_it_enus
cc_iiuc_a07_it_enus
cc_iiuc_a08_it_enus


cc_cstl_a01_it_enus
cc_cstl_a02_it_enus
cc_cstl_a03_it_enus
cc_cstl_a04_it_enus
cc_cstl_a05_it_enus
cc_cstl_a06_it_enus
cc_cstl_a07_it_enus
cc_cstl_a08_it_enus
cc_cstl_a09_it_enus


cc_cstp_a01_it_enus
cc_cstp_a03_it_enus
cc_cstp_a02_it_enus
cc_cstp_a04_it_enus
cc_cstp_a05_it_enus


259183_ENG
259193_ENG

259205_ENG
259215_ENG
259226_ENG
259238_ENG
259247_ENG
259260_ENG
259269_ENG
259275_ENG


253553_ENG
253554_ENG
253555_ENG
253556_ENG
253557_ENG
253558_ENG
253559_ENG
253560_ENG
253561_ENG
253562_ENG
253563_ENG


254004_ENG
254014_ENG
254025_ENG
254036_ENG
254044_ENG
254053_ENG

254064_ENG
254073_ENG
254081_ENG
254088_ENG


254454_ENG
254464_ENG
254475_ENG
254483_ENG
254490_ENG
254735_ENG
254717_ENG
254727_ENG
254741_ENG
254748_ENG


250733_ENG
250773_ENG
250908_ENG
250918_ENG
250927_ENG
250967_ENG
250980_ENG
250993_ENG


234790_ENG
234791_ENG
234792_ENG
234793_ENG
234794_ENG
234795_ENG
234796_ENG
234797_ENG
234798_ENG
234799_ENG


237583_ENG
237594_ENG
237604_ENG
237612_ENG
237622_ENG
237632_ENG
237645_ENG


241672_ENG
242001_ENG

242011_ENG
242024_ENG
242043_ENG
242057_ENG
242069_ENG
242079_ENG
242091_ENG
242099_ENG


244253_ENG
244371_ENG
244381_ENG
244382_ENG
244639_ENG
244383_ENG
244384_ENG
244385_ENG
244832_ENG
244387_ENG
244388_ENG
244386_ENG


245204_ENG
245217_ENG
245226_ENG
245239_ENG
245250_ENG
245263_ENG
245272_ENG
245543_ENG
245566_ENG
245554_ENG


246137_ENG
246147_ENG
246156_ENG
246166_ENG
246175_ENG
246184_ENG
246231_ENG
246334_ENG




240031_ENG
240039_ENG
240047_ENG
240056_ENG
240062_ENG
240072_ENG
240082_ENG
240092_ENG
241020_ENG
241031_ENG
254190_ENG
254207_ENG




255352_ENG
255364_ENG

255373_ENG
255385_ENG
255397_ENG
255408_ENG
255415_ENG
255423_ENG

255433_ENG
255444_ENG
255451_ENG


255701_ENG

255770_ENG
255814_ENG
255825_ENG

255834_ENG

255845_ENG
255854_ENG


256882_ENG
256975_ENG
257033_ENG
257046_ENG
257060_ENG
257071_ENG
257081_ENG
257108_ENG
257117_ENG


257179_ENG

257188_ENG

257195_ENG

257202_ENG


257492_ENG
257503_ENG
257513_ENG
257522_ENG


257867_ENG
257876_ENG
257884_ENG
257896_ENG
257801_ENG

257810_ENG

257817_ENG

257825_ENG



259958_ENG

259959_ENG

259960_ENG
259961_ENG


260277_ENG

260278_ENG
260279_ENG
260280_ENG
260281_ENG
260282_ENG
260283_ENG
260284_ENG


260269_ENG

260270_ENG
260271_ENG

260272_ENG
260273_ENG
260274_ENG
260275_ENG
260276_ENG


od_odpt_a01_it_enus
od_odpt_a02_it_enus
od_odpt_a03_it_enus
od_odpt_a04_it_enus
od_odpt_a05_it_enus
od_odpt_a06_it_enus
od_odpt_a07_it_enus
od_odpt_a08_it_enus


od_ortw_a01_dt_enus
od_ortw_a02_dt_enus
od_ortw_a03_dt_enus
od_ortw_a04_dt_enus
od_ortw_a05_dt_enus


od_odsb_a01_it_enus
od_odsb_a02_it_enus
od_odsb_a03_it_enus
od_odsb_a04_it_enus
od_odsb_a05_it_enus


od_orac_a01_it_enus
od_orac_a02_it_enus
od_orac_a03_it_enus
od_orac_a04_it_enus
od_orac_a05_it_enus
od_orac_a06_it_enus


od_odsc_a01_it_enus
od_odsc_a02_it_enus
od_odsc_a03_it_enus
od_odsc_a04_it_enus
od_odsc_a05_it_enus
od_odsc_a06_it_enus
od_odsc_a07_it_enus
od_odsc_a08_it_enus
od_odsc_a09_it_enus
od_odsc_a10_it_enus
od_odsc_a11_it_enus
od_odsc_a12_it_enus


212481_ENG
212479_ENG
212480_ENG

212478_ENG
212477_ENG
221273_ENG
221274_ENG
221275_ENG
221276_ENG


216104_ENG
216206_ENG

216164_ENG
216205_ENG
223292_ENG
223293_ENG
223294_ENG
223295_ENG
223296_ENG
223297_ENG


216518_ENG
216530_ENG
217616_ENG
216540_ENG
216554_ENG
216563_ENG


216687_ENG
216700_ENG
216717_ENG
216725_ENG
216739_ENG
218842_ENG


210040_ENG
210050_ENG
210057_ENG

210074_ENG
210086_ENG
210095_ENG

220637_ENG
220638_ENG
220639_ENG
220640_ENG
220641_ENG
220642_ENG


249293_ENG
249294_ENG
249295_ENG
249296_ENG
249297_ENG
249298_ENG
249299_ENG
249300_ENG
249301_ENG
249302_ENG
249303_ENG




78565_ENG
78580_ENG


80740_ENG
80751_ENG
80761_ENG




3PSwt_ajax_a01_it_en
3PSwt_ajax_a02_it_en
3PSwt_ajax_a03_it_en




md_mcim_a01_it_enus
md_mcim_a02_it_enus
md_mcim_a03_it_enus
md_mcim_a04_it_enus
md_mcim_a05_it_enus
md_mcim_a06_it_enus
md_mcim_a07_it_enus
md_mcim_a08_it_enus


md_msdd_a01_it_enus
md_msdd_a02_it_enus
md_msdd_a03_it_enus
md_msdd_a04_it_enus
md_msdd_a05_it_enus
md_msdd_a06_it_enus

md_msdd_a07_it_enus
md_msdd_a08_it_enus


md_mqbm_a01_it_enus
md_mqbm_a02_it_enus
md_mqbm_a03_it_enus
md_mqbm_a10_it_enus
md_mqbm_a04_it_enus
md_mqbm_a05_it_enus
md_mqbm_a06_it_enus
md_mqbm_a07_it_enus
md_mqbm_a08_it_enus
md_mqbm_a09_it_enus


234620_ENG
234633_ENG
234647_ENG
234661_ENG
234686_ENG
234704_ENG
234718_ENG
234730_ENG
234771_ENG
234927_ENG
236740_ENG
236752_ENG
236765_ENG
236779_ENG
236789_ENG
236970_ENG


237852_ENG
237864_ENG
237874_ENG
238143_ENG
238510_ENG
237888_ENG


256066_ENG
256067_ENG
256068_ENG
256069_ENG
256162_ENG
256268_ENG
256270_ENG
256269_ENG
256271_ENG


256868_ENG
256869_ENG
256870_ENG
256871_ENG
256872_ENG
256873_ENG
256874_ENG
256875_ENG
256999_ENG



232548_ENG
232549_ENG
232550_ENG
232551_ENG
232552_ENG

234037_ENG
234038_ENG
234039_ENG
234040_ENG
234041_ENG
234043_ENG
234044_ENG
238819_ENG
238828_ENG
238838_ENG
238847_ENG
238856_ENG
238857_ENG
238858_ENG
238869_ENG

242461_ENG
242480_ENG




sa_ospt_a01_it_enus
sa_ospt_a02_it_enus
sa_ospt_a03_it_enus
sa_ospt_a04_it_enus
sa_ospt_a05_it_enus
sa_ospt_a06_it_enus
sa_ospt_a07_it_enus



7198_ENG
7202_ENG


15110_ENG


234171_ENG
234268_ENG
234277_ENG
234278_ENG
234279_ENG
234280_ENG
234281_ENG


235539_ENG
235540_ENG
235541_ENG


3PSsa_boeu_a01_dt_en
3PSsa_bseu_a01_dt_en
3PSsa_bseu_a03_dt_en
3PSsa_bseu_a04_dt_en
3PSsa_bobi_a01_dt_en
3PSsa_bobi_a02_dt_en
3PSsa_bobi_a03_dt_en
3PSsa_bobi_a04_dt_en
3PSsa_bobi_a05_dt_en
3PSsa_bobi_a06_dt_en




wd_dshw_a01_it_enus
wd_dshw_a02_it_enus
wd_dshw_a03_it_enus


234939_ENG
234940_ENG
234941_ENG
234942_ENG
234943_ENG


237336_ENG
237337_ENG
237338_ENG
237339_ENG
237340_ENG
237341_ENG
237342_ENG


114938_ENG
114955_ENG



sl_jasc_a01_it_enus
sl_jasc_a02_it_enus
sl_jasc_a03_it_enus
sl_jasc_a04_it_enus
sl_jasc_a05_it_enus


70151_ENG
70152_ENG


115406_ENG
115427_ENG


110402_ENG
109372_ENG

213606_ENG
215282_ENG
213612_ENG
213638_ENG
213609_ENG
213614_ENG




ib_iosa_a01_it_enus


ib_ovvw_a01_it_enus
ib_ovvw_a02_it_enus
ib_ovvw_a03_it_enus


3PSib_iosa_a02_it_en
3PSib_iosa_a04_it_en
3PSib_iosa_a05_it_en
3PSib_iosa_a06_it_en
3PSib_iosa_a13_it_en
3PSib_iosa_a07_it_en
3PSib_iosa_a08_it_en
3PSib_iosa_a09_it_en
3PSib_iosa_a10_it_en
3PSib_iosa_a11_it_en
3PSib_iosa_a12_it_en
3PSib_iosa_a14_it_en


STGY0221
STGY0222
STGY0223
STGY0220


ib_itlu_a01_it_enus
ib_itlu_a02_it_enus
ib_itlu_a03_it_enus
ib_itlu_a04_it_enus
ib_itlu_a05_it_enus
ib_itlu_a06_it_enus
ib_itlu_a07_it_enus
ib_itlu_a08_it_enus

ib_itlu_a09_it_enus




ib_buap_a01_it_enus
ib_buap_a02_it_enus
ib_buap_a03_it_enus
ib_buap_a04_it_enus
ib_buap_a05_it_enus
ib_buap_a06_it_enus
ib_buap_a07_it_enus
ib_buap_a08_it_enus
ib_buap_a09_it_enus




TP70528CS_ENG

TP70528VB_ENG

TP70536CS_ENG

TP70536VB_ENG
TP310055_ENG

TP70526VB_ENG

TP70526CS_ENG

TP70529VB_ENG

TP70529CS_ENG

TP310065_ENG

sd_adwc_a01_tp_enus

sd_adad_a01_tp_enus

sd_mand_a01_tp_enus

sd_adwf_a01_tp_enus
TP70236_ENG

TP70624_ENG

TP70622_ENG
TP70620_ENG
TP70630_ENG
TP220604_ENG

TP70089_ENG

TP70270_ENG

TP70271_ENG

TP70272_ENG
TP70284_ENG
TP70285_ENG

TP70290_ENG

TP70291_ENG
TP70293_ENG

TP70294_ENG

TP70297_ENG

TP70298_ENG

TP70299_ENG

TP70350_ENG
TPSK0002_ENG
TPXK0002_ENG
TP220601_ENG
TP220602_ENG
TP220603_ENG
TP70631_ENG

TP70621_ENG
TP70640_ENG
TP70642_ENG

TP70643_ENG
TP70646_ENG
TP70647_ENG
cs_apet_a01_tp_enus
cs_apit_a01_tp_enus
cc_iins_a01_tp_enus
cs_ctnt_a01_tp_enus

cc_iuwn_a01_tp_enus
TP640802_ENG

TPE20001_ENG
TPSY0201_ENG

TP642812_ENG
TPCISSP_ENG
TP642901_eng

TP642825_ENG
TP642845_ENG
TP640863_ENG
TP640822_ENG
TP640816_ENG
TP642873_ENG
cc_iiuc_a01_tp_enus
cs_sety_a02_tp_enus
cs_ctnt_a02_tp_enus
od_osfd_a01_tp_enus
TP1Z0050_ENG
TP1Z0047_ENG
TP1Z0043_ENG
TP70444_ENG

TP70443_ENG

TP70431_ENG
TP1Z0042R2_ENG
TP1Z0040_ENG
od_oaws_a01_tp_enus

md_mcim_a01_tp_enus
TP1D0510_ENG
TPITV3F_ENG

pm_capm_a01_tp_enus

pm_proj_a01_tp_enus
3PScs_csvr_a01_tp_en
3PSsd_masp_a01_tp_en
3PSsd_mwvb_a01_tp_en
3PSsd_mwvs_a01_tp_en
3PSib_iosa_a01_tp_en
3PSmw_mwda_a01_tp_en
3PSmw_mwet_a01_tp_en




mnt70502vb

mnt70503vb

mnt70504vb

mnt70505vb

mnt70526vb

mnt70528vb

mnt70529vb

mnt70561vb

mnt70562

mnt70526cs

mnt70528cs

mnt70529cs

mnt70536vb

mnt70536cs
mnt310055

mnt310065
mnt220701
mnt83640
mntxk0002
mntsk0002

mnt70089

mnt70270

mnt70290

mnt70291

mnt70294

mnt70297

mnt70293
mnt70284
mnt70285

mnt70298

mnt70299

mnt70271

mnt70272

mnt70350
mnt220601
mnt220602
mnt220603
mnt220604
mnt70620
mnt70630
mnt70631

mnt70624

mnt70621

mnt70622
mnt70236
mnt70640
mnt70642

mnt70643
mnt70646
mnt70647
mnt70680
mnt220702

mnt640721
mntcissp

mnte20001
mntn10004
mntsy0201

mnt642812
mnt642901

mnt642825
mnt642845
mnt640863
mnt640802
mnt640816
mnt640822
mnt642873
mnt640553
mnt640460

mnt70431

mnt70443

mnt70444
mnt1z0040
mnt1z0042
mnt1z0043
mnt1z0047
mnt1z0051
mnt1z0050
mnt1z0052
mnt1z0053

mnt70432
mnt70433
mnt1d0510
mntitv3f

mntpmp4ed

mntcapm4ed
3PSmnt31250
3PSmnt642813
3PSmnt642832
3PSmnt642902
3PSmnt70515vb
3PSmnt70685
3PSmnt70686
3PSmnt77881
3PSmnt77882
3PSmntsk0003
_pc_eg_70292

_pc_eg_70296

_pc_eg_70290

_pc_eg_70291

_pc_eg_70293

_pc_eg_70294

_pc_eg_70297

_pc_eg_70298

_pc_eg_444129

_pc_eg_444128
_pc_eg_444127

_pc_eg_444126

_pc_eg_444125

_pc_eg_444111

_pc_eg_444112

_pc_eg_444113

_pc_eg_444110
_pc_eg_444473
_pc_eg_444481
_pc_eg_444487
_pc_eg_444488
_pc_eg_444491
_pc_eg_444492

_pc_eg_444493

_pc_eg_444494
_pc_eg_444495
_pc_eg_444496

_pc_eg_444102
_pc_eg_444104

_pc_eg_444108

_pc_eg_444122
_pc_eg_444130

_pc_eg_444497
_pc_eg_444498
_pc_eg_444103
_pc_eg_444471
_pc_eg_444472
_pc_eg_444478
_pc_eg_444479
_pc_eg_444480
_pc_eg_444469
_pc_eg_444470
_pc_eg_444476
_pc_eg_444477
_pc_eg_orc001
_pc_eg_orc002
_pc_eg_orc003
_pc_eg_orc004

_pc_eg_orc005
_pc_eg_orc007
_pc_eg_orc008
_pc_eg_orc012
_pc_eg_orc009
_pc_eg_orc011
_pc_eg_orc013
_pc_eg_orc014
_pc_eg_orc015
_pc_eg_orc016
_pc_eg_orc017
_pc_eg_orc019
_pc_eg_orc020
_pc_eg_orc021
_pc_eg_orc022
_pc_eg_orc010
_pc_eg_orc018
The IT Security KnowledgeCenter includes the following roadmaps
To learn about general IT security principles, start here
     Roadmap Title Course Title                                                                 Course ID
     Information Security Best Practice for Business Users
                        Introduction to information security                                    216913_ENG
                        Operational information security                                        217983_ENG
                        Malicious code and information security                                 217043_ENG
                        Information security and the Internet                                   216960_ENG
                        Information Security Governance: Overview                               3PSsp_cism_a01_it_en
                        Information Security Governance: Strategies and Goals                   3PSsp_cism_a02_it_en
                        Information Security Governance: Developing an Action Plan              3PSsp_cism_a03_it_en
                        Information Risk Management: Program Framework and Risk Assessment      3PSsp_cism_a04_it_en
                        Information Risk Management: Analysis, Mitigation, and Monitoring       3PSsp_cism_a05_it_en
                        Information Security Program Development: Introduction and Roadmap      3PSsp_cism_a06_it_en
                        Information Security Program Development: Resources                     3PSsp_cism_a07_it_en
                        Information Security Program Development: Metrics and Implementation    3PSsp_cism_a08_it_en
                        Information Security Program Management: Introduction and Framework     3PSsp_cism_a09_it_en
                        Information Security Program Management: Resources and Implementation   3PSsp_cism_a10_it_en
                        Incident Management and Response: Introduction and Resources            3PSsp_cism_a11_it_en
                        Incident Management and Response: Planning and Testing                  3PSsp_cism_a12_it_en

     Maintaining Servers Securely
                       Disaster Recovery and Server Backups                                     222048_ENG
                       Maintenance and Environment                                              222049_ENG
                       Troubleshooting Servers                                                  222050_ENG

     Internet security and web transactions
                         Internet Client Infrastructure and Applications                        211521_ENG
                         Networking Security Fundamentals                                       211518_ENG
                         Securing and Troubleshooting Networks                                  211948_ENG
                         Business Concepts and the Internet                                     211516_ENG
                         Digital Payments                                                       212561_ENG

     Storage
                         Storage Security                                                       3PSdt_ismt_a01_it_en
                         Storage Virtualization                                                 3PSdt_ismt_a02_it_en
                         Storage Technologies Update                                            3PSdt_ismt_a03_it_en
                         EMC Storage Products                                                   3PSdt_ismt_a04_it_en
To learn to use specific IT security technologies, start here

     Microsoft ISA Server 2004
                       Installation of ISA Server 2004                                           220808_ENG
                       ISA Server 2004 Management and Clientele                                  220809_ENG
                       Access Configuration in ISA Server 2004                                   220810_ENG
                       VPN and Exchange with ISA Server 2004                                     220811_ENG
                       Firewall Configuration in ISA Server 2004                                 220812_ENG
                       Caching Configuration in ISA Server 2004                                  222623_ENG
                       Monitoring and Reporting in ISA Server 2004                               220813_ENG

     Microsoft Windows Server 2003: Designing and Implementing Security for Networks
                      Windows Server 2003: Security Basics                                       201375_ENG
                      Windows Server 2003: Logical Network Security                              201402_ENG
                      Windows Server 2003: Physical Network Security                             201403_ENG
                      Windows Server 2003: Securing Data and Server Roles                        201404_ENG
                      Windows Server 2003: Securing Clients                                      201405_ENG
                      Windows Server 2003: IIS Security and Firewalls                            201412_ENG
                      Managing System Security in Windows Server 2003                            209128_ENG
                      Securing Wireless and Remote Communications in Windows Server 2003         209129_ENG
                        Managing IPSec in Windows Server 2003                                    209130_ENG
                        Securing Access to Resources in Windows Server 2003                      209131_ENG
                        Managing Certificates in Windows Server 2003                             209132_ENG

     Microsoft Windows 2000: Security Design
                      Windows 2000 - Security Solutions                                          114202_ENG
                      Windows 2000 - Managing and Securing Resources                             114249_ENG
                      Windows 2000 - Communication and Remote Access Security                    114278_ENG
                      Windows 2000 - Internet and Extranet Security                              114220_ENG

     Oracle Application Server 10g Security Administration
                        Oracle Application Server 10g: Component Security with SSL               224539_ENG
                        Oracle Application Server 10g: Oracle Certificate Authority Management   224540_ENG
                        OracleAS 10g: High Availability                                          222604_ENG
                        OracleAS 10g: Backup and Recovery                                        222609_ENG

To prepare for IT security certifications, start here

     Certified Information System Security Professional (CISSP)
                  Information Security and Risk Management                                   243962_ENG
                  Security Architecture and Design                                           243975_ENG
                  Access Control                                                             243986_ENG
                  Application Security                                                       243998_ENG
                  Operations Security                                                        244020_ENG
                  Cryptography                                                               244031_ENG
                  Physical (Environmental) Security                                          244059_ENG
                  CISSP Domain: Telecommunications and Network Security                      244069_ENG
                  CISSP Domain: Business Continuity and Disaster Recovery Planning           224085_ENG
                  CISSP DomainLegal, Regulations, Compliance and Investigations              244096_ENG

Exam: 70-350 - Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004
                  Installation of ISA Server 2004                                            220808_ENG
                  ISA Server 2004 Management and Clientele                                   220809_ENG
                  Access Configuration in ISA Server 2004                                    220810_ENG
                  VPN and Exchange with ISA Server 2004                                      220811_ENG
                  Firewall Configuration in ISA Server 2004                                  220812_ENG
                  Caching Configuration in ISA Server 2004                                   222623_ENG
                  Monitoring and Reporting in ISA Server 2004                                220813_ENG

Exam: 70-298 - Designing Security for a Microsoft Windows Server 2003 Network
                  Windows Server 2003: Security Basics                                       201375_ENG
                  Windows Server 2003: Logical Network Security                              201402_ENG
                  Windows Server 2003: Securing Clients                                      201405_ENG
                  Windows Server 2003: Physical Network Security                             201403_ENG
                  Windows Server 2003: Securing Data and Server Roles                        201404_ENG
                  Windows Server 2003: IIS Security and Firewalls                            201412_ENG

Exam: 70-299 - Implementing and Administering Security in a Microsoft Windows Server 2003 Network
                  Managing System Security in Windows Server 2003                            209128_ENG
                  Securing Access to Resources in Windows Server 2003                        209131_ENG
                  Securing Wireless and Remote Communications in Windows Server 2003         209129_ENG
                  Managing IPSec in Windows Server 2003                                      209130_ENG
                  Managing Certificates in Windows Server 2003                               209132_ENG

Exam:70-220 - Designing Security for a Microsoft Windows 2000 Network
                  Windows 2000 - Security Solutions                                          114202_ENG
                  Windows 2000 - Managing and Securing Resources                             114249_ENG
                  Windows 2000 - Communication and Remote Access Security                    114278_ENG
                  Windows 2000 - Internet and Extranet Security                              114220_ENG
    CompTIA Security+ 2008
                     CompTIA Security + 2008: Threat Mitigation                                        cs_sety_a01_it_enus
                     CompTIA Security + 2008: Cryptography                                             cs_sety_a02_it_enus
                     CompTIA Security + 2008: Authentication Methods                                   cs_sety_a03_it_enus
                     CompTIA Security + 2008: Messaging, User, and Role Security                       cs_sety_a04_it_enus
                     CompTIA Security + 2008: Public Key Infrastructure and Access Security            cs_sety_a05_it_enus
                     CompTIA Security + 2008: Ports, Protocols, and Network Security                   cs_sety_a06_it_enus
                     CompTIA Security + 2008: Wi-Fi and Remote Access                                  cs_sety_a07_it_enus

                       CompTIA Security + 2008: Risk Analysis, Vulnerability Testing, IDS, and Forensics cs_sety_a08_it_enus
                       CompTIA Security + 2008: Auditing, Security Policies, and Disaster Recovery       cs_sety_a09_it_enus
                       TestPrep BR0-001 Security+ Bridge                                                 cs_sety_a02_tp_enus

    Certified Ethical Hacker (CEH) Certification Exam 312-50
                        Ethical Hacking and the Need for Penetration Testing                           sp_etih_a01_it_enus
                        Footprinting, Scanning, and Enumeration                                        sp_etih_a02_it_enus
                        System Hacking and Malicious Content                                           sp_etih_a03_it_enus
                        Social Engineering and Sniffing                                                sp_etih_a04_it_enus
                        Deterring Electronic Intrusions                                                sp_etih_a05_it_enus
                        Denial of Service and Session Hacking                                          sp_etih_a06_it_enus
                        Linux Hacking                                                                  sp_etih_a07_it_enus
                        Cryptography                                                                   sp_etih_a08_it_enus
                        Internet-based and Database-based Attacks                                      sp_etih_a09_it_enus
                        Wireless Attacks and Countermeasures                                           sp_etih_a10_it_enus
                        Physical Security                                                              sp_etih_a11_it_enus

Additional Assets
    Mentored Asset
                       Mentoring IT Security KnowledgeCenter                                           mntitseckc

    IT Security - Practice Labs
                        The Systems Security Certified Practitioner (SSCP) Domains                     237960_eng
                        The Information Systems Security Engineering Professional Domains              237992_eng
                        Information System Security                                                    238001_eng
                        Security Infrastructure and Encryption                                         238017_eng
                        Check Point Certified Security Administrator (CCSA) NGX                        238033_eng
                        Microsoft Windows Server 2003: Designing Security for Networks                 238050_eng
                        Microsoft ISA Server 2004 - Practice Lab I                                     239723_eng
                        Microsoft ISA Server 2004 - Practice Lab II                                    239916_eng
                   Wireless Security - Practice Lab                                             239743_eng
                   Check Point NG VPN-1/Firewall-1 Administration - Practice Lab                239753_eng
                   Windows Server 2003: Implementing and Administering Network Security -       239797_eng
                   Practice Lab
                   Microsoft Windows 2000: Security Design - Practice Lab I                     239811_eng
                   Microsoft Windows 2000: Security Design - Practice Lab II                    239920_eng
                   CISSP Domains - Practice Lab I                                               252815_eng
                   CISSP Domains - Practice Lab II                                              252854_eng
                   CompTIA Security+ 2008 - Practice Lab I                                      pl_sety_a01_pl_enus
                   CompTIA Security+ 2008 - Practice Lab II                                     pl_sety_a02_pl_enus
                   CompTIA Security+ 2008 - Practice Lab III                                    pl_sety_a03_pl_enus

TestPreps
                   TestPrep Certified Information Systems Security Professional (CISSP)            TPCISSP_eng
                   TestPrep 70-350 Implementing Microsoft Internet Security and Acceleration (ISA) TP70350_eng
                   Server 2004
                   TestPrep 70-298 Designing Security for a Microsoft Windows Server 2003 Network TP70298_eng

                   TestPrep 70-299 Implementing and Administering Security in a Microsoft Windows TP70299_eng
                   Server 2003 Network
                   TestPrep SY0-101 Security+                                                     TPSY0101_eng
                   TestPrep 642-502 Securing Networks with Cisco Routers and Switches (SNRS)      TP642502_eng


Challenge Series
                   Applying Security Best Practices to a Physical Environment                   _pc_ch_isch001

Learning Sparks
                   Identifying Security Controls                                                _pc_ls_isqg001
                   Defense in Depth: Using Security Controls                                    _pc_ls_isqg002
The Java KnowledgeCenter includes the following roadmaps
To learn about Java 2 Standard Edition (J2SE) 5.0 and 6.0, start here
     Roadmap Title     Course Title                                                           Course ID
     Begin Programming Java Applications with J2SE 5.0
                      Java Programming with J2SE 5: Getting Started with Java                 220915_ENG
                      Java Programming with J2SE 5: Operators and Flow Control in Java        220916_ENG
                      Java Programming with J2SE 5: Creating Classes in Java                  220917_ENG

     New Features of J2SE 5.0
                        J2SE 5.0 Language Features                                            220575_ENG
                        Library and Class Changes in J2SE 5.0                                 220596_ENG
                        Using Metadata in J2SE 5.0                                            220592_ENG

     Developing with IBM Rational Application Developer for WebSphere Software V6.0
                        Rational Application Developer Workbench                              228133_ENG
                        Java Development with Rational Application Developer                  228134_ENG
                        Web Development with Rational Application Developer                   228136_ENG
                        Running Applications in Rational Application Developer                228137_ENG
                        Testing and Debugging in Rational Application Developer               228138_ENG
                        Packaging and Deployment in Rational Application Developer            228139_ENG

     JavaScript Fundamentals
                       JavaScript Language Basics                                             sl_jasc_a01_it_enus
                       JavaScript: Objects and Object-oriented                                sl_jasc_a02_it_enus
                       JavaScript: Functions and Regular Expressions                          sl_jasc_a03_it_enus
                       JavaScript: Browser Scripting Fundamentals                             sl_jasc_a04_it_enus
                       JavaScript: Advanced Browser Scripting and DHTML                       sl_jasc_a05_it_enus

If you’re already working with J2SE 5.0 or 6.0, start here

     Java Programming with Java SE 6.0
                      Java Programming with Java SE 6.0: Getting Started with Java            252344_ENG
                      Java Programming with Java SE 6.0: Operators and Flow Control in Java   252345_ENG
                      Java Programming with Java SE 6.0: Creating Classes in Java             252346_ENG
                      Java Programming with Java SE 6.0: Working with Classes in Java         252347_ENG
                      Java Programming with Java SE 6.0: Generics and Annotations             252348_ENG
                      Java Programming with Java SE 6.0: Reference Types and Threading        252349_ENG
                      Java Programming with Java SE 6.0: Exception Handling and Assertions    252350_ENG
                        Java Programming with Java SE 6.0: Java Utilities                          252351_ENG
                        Java Programming with Java SE 6.0: Java I/O                                252352_ENG
                        Java Programming with Java SE 6.0: Basic GUI Development in Java           252353_ENG
                        Java Programming with Java SE 6.0: Java Applets                            252354_ENG

    Working with J2SE 5.0 Applications
                       Java Programming with J2SE 5: Working with Classes in Java                  220918_ENG
                       Java Programming with J2SE 5: Generics and Annotations                      222163_ENG
                       Java Programming with J2SE 5: Reference Types and Threading                 220919_ENG
                       Java Programming with J2SE 5: Exception Handling and Assertions             220920_ENG
                       Java Programming with J2SE 5: Java Utilities                                220921_ENG

    I/O, GUIs and Applets with J2SE 5.0
                        Java Programming with J2SE 5: Java I/O                                     222157_ENG
                        Java Programming with J2SE 5: Basic GUI Development in Java                220922_ENG
                        Java Programming with J2SE 5: Java Applets                                 220923_ENG

To learn about Sun Certified Programs start here

    Sun Certified Programmer for the Java Platform, Standard Editon 6 (CX-310-065)
                        Java Programming with Java SE 6.0: Getting Started with Java               252344_ENG
                        Java Programming with Java SE 6.0: Operators and Flow Control in Java      252345_ENG
                        Java Programming with Java SE 6.0: Creating Classes in Java                252346_ENG
                        Java Programming with Java SE 6.0: Working with Classes in Java            252347_ENG
                        Java Programming with Java SE 6.0: Generics and Annotations                252348_ENG
                        Java Programming with Java SE 6.0: Reference Types and Threading           252349_ENG
                        Java Programming with Java SE 6.0: Exception Handling and Assertions       252350_ENG
                        Java Programming with Java SE 6.0: Java Utilities                          252351_ENG
                        Java Programming with Java SE 6.0: Java I/O                                252352_ENG
                        Java Programming with Java SE 6.0: Basic GUI Development in Java           252353_ENG
                        Java Programming with Java SE 6.0: Java Applets                            252354_ENG

    Sun Certified Java Programmer (SCJP) for the Java 2 Platform, Standard Edition 5.0 Upgrade Exam (CX-310-056)
                        J2SE 5.0 Language Features                                                 220575_ENG
                        Library and Class Changes in J2SE 5.0                                      220596_ENG
                        Using Metadata in J2SE 5.0                                                 220592_ENG

    Sun Certified Java Programmer for the Java 2 Platform, Standard Edition 5.0 (CX-310-055)
                        Getting Started with Java                                                  220915_ENG
                        Operators and Flow Control in Java                                         220916_ENG
                       Creating Classes in Java                                                    220917_ENG
                       Java Programming with J2SE 5: Working with Classes in Java                  220918_ENG
                       Java Programming with J2SE 5: Generics and Annotations                      222163_ENG
                       Java Programming with J2SE 5: Reference Types and Threading                 220919_ENG
                       Java Programming with J2SE 5: Exception Handling and Assertions             220920_ENG
                       Java Programming with J2SE 5: Java Utilities                                220921_ENG
                       Java Programming with J2SE 5: Java I/O                                      222157_ENG
                       Java Programming with J2SE 5: Basic GUI Development in Java                 220922_ENG
                       Java Programming with J2SE 5: Java Applets                                  220923_ENG
                       TestPrep CX-310-055 Sun Certified Programmer for the Java 2 Platform 5.0    TP310055_eng

Additional Assets

                       Java Programming with the J2SE: Update from 1.4 to 5.0 – Practice Lab       246313_eng
                       The Basics of J2SE 5.0 Programming – Practice Lab                           246235_eng
                       Working with J2SE 5.0 applications – Practice Lab                           246246_eng
                       I/O, GUIs and applets in J2SE 5.0 applications – Practice Lab               246263_eng

    Developing a Java Application Using J2SE 5: Local Integrated Development Environment (IDE) Projects
                       Creating a Swing-Based Java Application: Local IDE                         kc_13a1_a01_cj_enus
                       Creating a Robust Java Application: Local IDE                              kc_13a1_a02_cj_enus
                       Creating a Java Applet: Local IDE                                          kc_13a1_a03_cj_enus

    Developing a Java Application Using J2SE 5: Hosted Integrated Development Environment (IDE) Projects
                       Creating a Swing-Based Java Application: Hosted IDE                        kc_13a2_a01_cj_enus
                       Creating a Robust Java Application: Hosted IDE                             kc_13a2_a02_cj_enus
                       Creating a Java Applet: Hosted IDE                                         kc_13a2_a03_cj_enus

    Mentoring Assets
                       Mentoring Java KnowledgeCenter                                              mntjavakc

    Test Preps
                       TestPrep CX-310-055 Sun Certified Programmer for the Java 2 Platform 5.0    TP310055_ENG
                       TestPrep 310-065 Sun Certified Programmer for the Java Platform, Standard   TP310065_ENG
                       Edition 6

    InstaCode Books
                       Title                                                                       ISBN & ID
                       Java InstantCode: Developing Standalone Applications                        Unassigned (5535)
                       Java InstantCode: Web Development Using Struts                              Unassigned (5535)
Java InstantCode: Developing Java Applications Using Core Packages
Java InstantCode: Developing JSP and XML Integrated Solutions
Java InstantCode: Developing Applications Using Java NIO
Java InstantCode: Developing Standalone Applications
Java InstantCode: Developing Java Applications Using Core Packages
Java InstantCode: Developing Java Applications with Oracle 10g
The Job Aids and Skill Briefs includes the following roadmaps

    To improve your customer skills, start here
Roadmap Title Course, Job Aid or SkillBrief Title                                              Type         Course ID
    Customers
                Customer Service Fundamentals: Building Rapport in Customer Relationships      Course       cust_09_a01_bs_enus
                 Building Empathy                                                              Job Aid      cust_09_a01_bs_enus_jacust_09_a01_bs_enust701
                 Strategies to Build Rapport with Customers                                    Job Aid      cust_09_a01_bs_enus_jacust_09_a01_bs_enust901
                Building Profitable Customer Relationships                                                  3PS_pc_bi_spbi017
                Customer Service in the Field                                                  Course       cust_09_a02_bs_enus
                 Active Listening Examples                                                     Job Aid      cust_09_a02_bs_enus_jacust_09_a02_bs_enust501
                 Customer Service Strategies                                                   Job Aid      cust_09_a02_bs_enus_jacust_09_a02_bs_enust2001
                 Providing on-site customer service                                            SkillBrief   CUST_09_A02_BS_ENUS_sbCUST_09_A02_BS_ENUS001005
                 The stages of on-site customer service                                        SkillBrief   CUST_09_A02_BS_ENUS_sbCUST_09_A02_BS_ENUS001003
                Customer Service over the Phone                                                Course       cust_09_a03_bs_enus
                 Basic Telephone Etiquette                                                     Job Aid      cust_09_a03_bs_enus_jacust_09_a03_bs_enust301
                 Customer Service on the Phone                                                 Job Aid      cust_09_a03_bs_enus_jacust_09_a03_bs_enust901
                 Examples of Listening Techniques                                              Job Aid      cust_09_a03_bs_enus_jacust_09_a03_bs_enust601
                Internal Customer Service                                                      Course       cust_09_a04_bs_enus
                 Internal Customer Service Guidelines                                          Job Aid      cust_09_a04_bs_enus_jacust09_a04_bs_enust1101
                 The Internal Customer Service Process                                         Job Aid      cust_09_a04_bs_enus_jacust09_a04_bs_enust801
                 Delivering on Your Customers' Needs                                           SkillBrief   CUST_09_A04_BS_ENUS_sbCUST_09_A04_BS_ENUS001008
                 Identifying Your Internal Customers                                           SkillBrief   CUST_09_A04_BS_ENUS_sbCUST_09_A04_BS_ENUS001003
                 Your Internal Customer Service Attitude                                       SkillBrief   CUST_09_A04_BS_ENUS_sbCUST_09_A04_BS_ENUS001011


    To improve your people skills, start here

    People
                Diversity on the Job: The Importance of Diversity and the Changing Workplace   Course       pd_07_a01_bs_enus
                Diversity Challenges and Barriers                                              SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002020
                Myths about Diversity in the Workplace                                         SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002003
                The Benefits of Diversity                                                      SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002021
                Challenges and Barriers to Diversity                                           Job Aid      pd_07_a01_bs_enus_japd_07_a01_bs_enust2001
                Dispelling the Myths about Diversity                                           Job Aid      pd_07_a01_bs_enus_japd_07_a01_bs_enust301
                Diversity on the Job: Diversity and You                                        Course       pd_07_a02_bs_enus
                Communicating in a Diverse Setting                                             SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002017
                Embracing Diversity                                                            SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002006
                Self-awareness and Diversity                                                   SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002003
                Becoming a Diversity Advocate                                                  Job Aid      pd_07_a02_bs_enus_japd_07_a02_bs_enust601
            Managing in a Global Business Environment           Course mgmt_02_a01_bs_enus
            Eight-step Process for Managing Change              Job Aid mgmt_02_a01_bs_enus_jamgmt_02_a01_bs_enust0901
            Organizational Structures in a Global Environment   Job Aid mgmt_02_a01_bs_enus_jamgmt_02_a01_bs_enust1901
            The Reasons Why Diversity Matters                   Course hr_02_a01_bs_enus
            Diversity Do's and Don'ts                           Job Aid hr_02_a01_bs_enus_jhr0021a
            Diversity Timeline                                  Job Aid hr_02_a01_bs_enus_jhr0021b
            Changing Corporate Culture                          Course hr_02_a02_bs_enus
            Contrasting Diversity and Affirmative Action        Job Aid hr_02_a02_bs_enus_jhr0022a
            Creating a New Mission Statement                    Job Aid hr_02_a02_bs_enus_jhr0022b
            Planning a Diversity Initiative                     Course hr_02_a03_bs_enus
            Diversity Statistics Quiz                           Job Aid hr_02_a03_bs_enus_jhr0023d
            Managing Diversity Action Plan                      Job Aid hr_02_a03_bs_enus_jhr0023h
            Managing Diversity Self-Assessment Worksheet        Job Aid hr_02_a03_bs_enus_jhr0023f
            Organizational Climate Survey                       Job Aid hr_02_a03_bs_enus_jhr0023a
            Organizational Diversity Strategies                 Job Aid hr_02_a03_bs_enus_jhr0023c
            Organizational Reasons to Value Diversity           Job Aid hr_02_a03_bs_enus_jhr0023b
            Valuing Diversity Action Plan                       Job Aid hr_02_a03_bs_enus_jhr0023g
            Valuing Diversity Self-Assessment                   Job Aid hr_02_a03_bs_enus_jhr0023e
            Diversity: the Future                               Course hr_02_a04_bs_enus
            Hallmarks of Effective Holistic Diversity           Job Aid hr_02_a04_bs_enus_jhr0024a
            Work/Life Balance: Terms to Know                    Job Aid hr_02_a04_bs_enus_jhr0024b
            Managing Diversity in the Workplace Simulation      SimulationR002A
                                                                         H


To improve your execution skills, start here

Execution
            Foundations for Business Execution                  Course       LEAD0151
            A Business Execution Culture Gets Things Done       Skillbrief   LEAD0151_sbLEAD0151001001
            Accepting Personal Responsibility                   Skillbrief   LEAD0151_sbLEAD0151001003
            Achieving Optimum Market Value                      Skillbrief   LEAD0151_sbLEAD0151002003
            Creating the Execution Culture                      Skillbrief   LEAD0151_sbLEAD0151001002
            Executing Winning Strategies                        Skillbrief   LEAD0151_sbLEAD0151002004
            Maintaining Value during Change                     Skillbrief   LEAD0151_sbLEAD0151002002
            Strategies to Re-energize the Workforce             Skillbrief   LEAD0151_sbLEAD0151001004
            Using an Execution Culture to Deliver Value         Skillbrief   LEAD0151_sbLEAD0151002001
            Using Business Execution to Handle Change           Skillbrief   LEAD0151_sbLEAD0151001005
            Actions That Help Empower an Execution Culture      Job Aid      LEAD0151_jle0151a
            Robert's Rules For Executing Winning Strategies     Job Aid      LEAD0151_jle0151b
Creating a Business Execution Culture               Course LEAD0152
Assessing Talent for Good Hiring Decisions          Skillbrief LEAD0152_sbLEAD0152001002
Build Good Communication to Promote Productivity    Skillbrief LEAD0152_sbLEAD0152002001
Coaching to Improve Employee Performance            Skillbrief LEAD0152_sbLEAD0152001003
Constructing a Good Rewards System                  Skillbrief LEAD0152_sbLEAD0152002004
Get Results with Good Business Execution            Skillbrief LEAD0152_sbLEAD0152001001
Good Site Visits Provide a Company Clear Reality    Skillbrief LEAD0152_sbLEAD0152002003
Leading a Winning Team                              Skillbrief LEAD0152_sbLEAD0152001004
Revealing Reality to Promote Business Execution     Skillbrief LEAD0152_sbLEAD0152002002
Execution Rewards Flowchart                         Job Aid LEAD0152_jle0152b
Talent Assessment Flowchart                         Job Aid LEAD0152_jle0152a
Business Execution in Action                        Course LEAD0153
Creating Operational Plans                          Skillbrief LEAD0153_sbLEAD0153001004
Creating Strategy Summaries                         Skillbrief LEAD0153_sbLEAD0153001003
Empowering Team Members                             Skillbrief LEAD0153_sbLEAD0153002001
Evaluating Talent                                   Skillbrief LEAD0153_sbLEAD0153002002
Finding New Leaders                                 Skillbrief LEAD0153_sbLEAD0153001001
Maintaining the Execution Culture                   Skillbrief LEAD0153_sbLEAD0153002003
Scoring Leadership Assessment Surveys               Skillbrief LEAD0153_sbLEAD0153001002
Transforming Your Organization                      Skillbrief LEAD0153_sbLEAD0153002004
Principles of Business Execution                    Job Aid LEAD0153_jle0153b
Strategy Assessment Flowchart                       Job Aid LEAD0153_jle0153a
Business Execution Simulation                       SimulationEAD0150
                                                               L
Making Decisions Ethically                          Course pd_02_a01_bs_enus
Ethical Decision Work Sheet                         Job Aid pd_02_a01_bs_enus_jpd0171c
Ethical Obstacle Strategy Guide                     Job Aid pd_02_a01_bs_enus_jpd0171a
Ethical Perspectives                                Job Aid pd_02_a01_bs_enus_jpd0171b
Business Ethics for Managers                        Course pd_02_a02_bs_enus
Communicating Ethical Standards                     Job Aid pd_02_a02_bs_enus_jpd0172a
Conflicting Ethical Perspectives                    Job Aid pd_02_a02_bs_enus_jpd0172c
Correcting Unethical Behavior                       Job Aid pd_02_a02_bs_enus_jpd0172b
Understanding Organizational Ethics                 Course pd_02_a03_bs_enus
Ethical Motive Matrix                               Job Aid pd_02_a03_bs_enus_jpd0173a
Functional Area Ethics Evaluation Work Sheet        Job Aid pd_02_a03_bs_enus_jpd0173c
Scripting an Ethics Audit                           Job Aid pd_02_a03_bs_enus_jpd0173b
Social Responsibility in Corporations               Course pd_02_a04_bs_enus
Ethical Privacy Policies                            Job Aid pd_02_a04_bs_enus_jpd0174c
Ethical Responsibilities to Customers and Clients   Job Aid pd_02_a04_bs_enus_jpd0174b
             Ethical Responsibilities to Direct Stakeholders                             Job Aid pd_02_a04_bs_enus_jpd0174a
             Business Ethics Simulation                                                  SimulationD002A
                                                                                                  P


To improve your innovation skills, start here

Innovation
             Generating Creative and Innovative Ideas: Enhancing Your Creativity         Course       pd_09_a01_bs_enus
             Overcoming Barriers to Personal Creativity                                  Job Aid      pd_09_a01_bs_enus_japd_09_a01_bs_enust0601
             Boosting Your Creativity                                                    Job Aid      pd_09_a01_bs_enus_japd_09_a01_bs_enust0901
             Creativity Barriers                                                         SkillBrief   PD_09_A01_BS_ENUS_sbPD_09_A01_BS_ENUS002006
             Enhancing Your Creativity                                                   SkillBrief   PD_09_A01_BS_ENUS_sbPD_09_A01_BS_ENUS002009
             Personal Characteristics for Creativity                                     SkillBrief   PD_09_A01_BS_ENUS_sbPD_09_A01_BS_ENUS002003
             Generating Creative and Innovative Ideas: Maximizing Team Creativity        Course       pd_09_a02_bs_enus
             Facilitating Brainstorming                                                  Job Aid      pd_09_a02_bs_enus_japd_09_a02_bs_enust25601
             Role Playing Guidelines                                                     Job Aid      pd_09_a02_bs_enus_japd_09_a02_bs_enust701
             Creative Work Environment Characteristics                                   SkillBrief   PD_09_A02_BS_ENUS_sbPD_09_A02_BS_ENUS002003
             Techniques for Brainstorming                                                SkillBrief   PD_09_A02_BS_ENUS_sbPD_09_A02_BS_ENUS002005
             Techniques for Role Playing                                                 SkillBrief   PD_09_A02_BS_ENUS_sbPD_09_A02_BS_ENUS002007
             Generating Creative and Innovative Ideas: Verifying and Building on Ideas   Course       pd_09_a03_bs_enus
             Criteria for Verifying the Workability of Ideas                             Job Aid      pd_09_a03_bs_enus_japd_09_a03_bs_enust301
             Criteria for Evaluating a Build                                             Job Aid      pd_09_a03_bs_enus_japd_09_a03_bs_enust3501
             Creative Process Model                                                      Job Aid      pd_09_a03_bs_enus_japd_09_a03_bs_enust3901
             Determining If Ideas Will Work                                              SkillBrief   PD_09_A03_BS_ENUS_sbPD_09_A03_BS_ENUS002003
             Using an Idea as a Base to Build On                                         SkillBrief   PD_09_A03_BS_ENUS_sbPD_09_A03_BS_ENUS002035
             Using the Creative Process to Your Advantage                                SkillBrief   PD_09_A03_BS_ENUS_sbPD_09_A03_BS_ENUS002039
             Thinking Strategically                                                      Course       stgy_01_a01_bs_enus
             Mintzberg's Schools of Strategic Thought                                    Job Aid      stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust801
             Strategic Positioning                                                       Job Aid      stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust3001
             Sustaining Competitive Advantage                                            Course       stgy_01_a02_bs_enus
             Creating a Business Case                                                    Job Aid      stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust2301
             Understanding the Value Chain Model                                         Job Aid      stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust1401
             The Imperatives of Innovation and Leadership in Strategy                    Course       stgy_01_a03_bs_enus
             Levels of Leadership                                                        Job Aid      stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust3701
             Managers and Leaders                                                        Job Aid      stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust11901
             Planning and Implementing a Business Strategy                               Course       stgy_01_a04_bs_enus
             Five Principles of Strategic Alignment                                      Job Aid      stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1901
             Readiness Questions                                                         Job Aid      stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1301
To improve your teamwork skills, start here

Teamwork
           Being an Effective Team Member                             Course       team_02_a01_bs_enus
           Adopting a Positive Attitude                               SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001002
           Being Proactive                                            SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001004
           Being Tolerant                                             SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001013
           Collaborating with Others                                  SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001016
           Being Tolerant                                             Job Aid      team_02_a01_bs_enus_jateam_02_a01_bs_enust1301
           Strategies for Effective Team Members                      Job Aid      team_02_a01_bs_enus_jateam_02_a01_bs_enust1601
           Establishing Team Goals and Responsibilities               Course       team_02_a02_bs_enus
           Alignment of Team Roles and Competencies                   SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001002
           Clarifying Expectations                                    SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001004
           Establishing Goals for Your Team                           SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001012
           Elements of a Cohesive Team                                Course       team_02_a03_bs_enus
           Cohesion-building Techniques                               SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001015
           Communicating in a Team                                    SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001002
           Cooperation and Team Success                               SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001005
           How to Build Trust on a Team                               SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001012
           Building Trust                                             Job Aid      team_02_a03_bs_enus_jateam_02_a03_bs_enust1201
           Strategies for Building Team Cohesion                      Job Aid      team_02_a03_bs_enus_jateam_02_a03_bs_enust1501
           Effective Team Communication                               Course       team_02_a04_bs_enus
           Actively Listening to Team Members                         SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001016
           Maintaining Open Communication                             SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001013
           Verbal Barriers between Team Members                       SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001009
           Strategies for Maintaining Open Communication              Job Aid      team_02_a04_bs_enus_jateam_02_a04_bs_enust1301
           Active Listening                                           Job Aid      team_02_a04_bs_enus_jateam_02_a04_bs_enust1601
           Using Feedback to Improve Team Performance                 Course       team_02_a05_bs_enus
           Giving Feedback on a Team                                  SkillBrief   TEAM_02_A05_BS_ENUS_sbTEAM_02_A05_BS_ENUS001010
           Receiving Feedback from Team Members                       SkillBrief   TEAM_02_A05_BS_ENUS_sbTEAM_02_A05_BS_ENUS009016
           Principles of Assertiveness                                Job Aid      team_02_a05_bs_enus_jateam_02_a05_bs_enust1001
           Elements of the Process for Receiving Feedback             Job Aid      team_02_a05_bs_enus_jateam_02_a05_bs_enust1601
           Leading Teams: Launching a Successful Team                 Course       team_03_a01_bs_enus
           Choosing Team Members                                      SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001016
           Team Development Stages                                    SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001003
           Team Formation Strategies                                  SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001007
           The Stages of Team Development                             Job Aid      team_03_a01_bs_enus_jateam_03_a01_bs_enust301
           Problems and Strategies during Team Formation              Job Aid      team_03_a01_bs_enus_jateam_03_a01_bs_enust701
           Leading Teams: Establishing Goals, Roles, and Guidelines   Course       team_03_a02_bs_enus
           Assigning Roles on a Team                                            SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004013
           Establishing Goals on a Team                                         SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004008
           Establishing Guidelines on a Team                                    SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004015
           Steps for Assigning Team Roles                                       Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust1301
           Decision-making Process                                              Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust1501
           Steps for Establishing Team Goals                                    Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust801
           Leading Teams: Developing the Team and its Culture                   Course       team_03_a03_bs_enus
           Activities for Team Building                                         SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002005
           Developing Your Team through Reward and Recognition                  SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002009
           How to Increase Team Participation                                   SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002007
           Team Competency Development                                          SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002003
           Resolving Team Conflict                                              Job Aid      team_03_a03_bs_enus_jateam_03_a03_bs_enust501
           Types of Reward and Recognition for Teams                            Job Aid      team_03_a03_bs_enus_jateam_03_a03_bs_enust901
           Leading Teams: Building Trust and Commitment                         Course       team_03_a04_bs_enus
           Building Trust                                                       SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002003
           Gaining Commitment from Team Members                                 SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002018
           Maintaining Trust                                                    SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002007
           Team Member Commitment Strategies                                    Job Aid      team_03_a04_bs_enus_jateam_03_a04_bs_enust1801
           Building Team Trust                                                  Job Aid      team_03_a04_bs_enus_jateam_03_a04_bs_enust301
           Leading Teams: Fostering Effective Communication and Collaboration   Course       team_03_a05_bs_enus
           Good Team Communication Qualities                                    SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002003
           Healthy Collaboration Achievement                                    SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002010
           How to Handle Communication Problems in Meetings                     SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002006
           Recognizing Healthy Team Communication                               Job Aid      team_03_a05_bs_enus_jateam_03_a05_bs_enust301
           Strategies for Handling Communication Problems                       Job Aid      team_03_a05_bs_enus_jateam_03_a05_bs_enust601


To improve your accountability skills, start here

Accountability
            Working for Your Inner Boss: Personal Accountability                Course       pd_05_a01_bs_enus
            Personal Accountability Map                                         Job Aid      pd_05_a01_bs_enus_jpd0261b
            Personal Accountability Plan                                        Job Aid      pd_05_a01_bs_enus_jpd0261c
            Personal Accountability Scorecard                                   Job Aid      pd_05_a01_bs_enus_jpd0261d
            Work Values Index                                                   Job Aid      pd_05_a01_bs_enus_jpd0261a
            A Primer for Ensuring Accountability                                Course       mgmt_04_a05_bs_enus
            Informal Appraisal Techniques                                       Job Aid      mgmt_04_a05_bs_enus_jmg0115a
            Steps in Communicating an Attitude of Fairness                      Job Aid      mgmt_04_a05_bs_enus_jmg0115b
            Your Time and You                                                   Course       pd_01_a01_bs_enus
            Active Listening                                                    Job Aid      pd_01_a01_bs_enus_jpd0151b
           Personality and Time                                               Job Aid pd_01_a01_bs_enus_jpd0151a
           Saying No                                                          Job Aid pd_01_a01_bs_enus_jpd0151c
           Your Personality Type                                              Job Aid pd_01_a01_bs_enus_jpd0151d
           Techniques for Improved Time Management                            Course pd_01_a02_bs_enus
           Estimating Time Frames                                             Job Aid pd_01_a02_bs_enus_jpd0152b
           The PMI Technique                                                  Job Aid pd_01_a02_bs_enus_jpd0152c
           The Priority Matrix                                                Job Aid pd_01_a02_bs_enus_jpd0152a
           Developing Excellent Time Management Habits                        Course pd_01_a03_bs_enus
           Avoiding Reverse Delegation                                        Job Aid pd_01_a03_bs_enus_jpd0153c
           E-mail Addiction                                                   Job Aid pd_01_a03_bs_enus_jpd0153b
           Managing Paperwork                                                 Job Aid pd_01_a03_bs_enus_jpd0153a
           Taking Control of Your Time Simulation                             SimulationD001A
                                                                                       P
           Goals and Setting Goals                                            Course pd_05_a03_bs_enus
           Collaboration Plan                                                 Job Aid pd_05_a03_bs_enus_jpd0263c
           Goal Rating Table                                                  Job Aid pd_05_a03_bs_enus_jpd0263a
           Priorities Matrix                                                  Job Aid pd_05_a03_bs_enus_jpd0263b

To improve your actionable intelligence skills, start here

Actionable Intelligence
            Design for Six Sigma in the Organization                          Course    oper_05_a02_bs_enus
            FMEA Types                                                        Job Aid   oper_05_a02_bs_enus_jaoper_05_a02_bs_enust1201
            Six Sigma versus DFSS                                             Job Aid   oper_05_a02_bs_enus_jaoper_05_a02_bs_enust801
            Processes and Customer Analysis in Six Sigma Projects             Course    oper_06_a01_bs_enus
            Checklist of Stakeholders                                         Job Aid   oper_06_a01_bs_enus_jaoper_06_a01_bs_enust701
            Creating an HOQ Matrix                                            Job Aid   oper_06_a01_bs_enus_jaoper_06_a01_bs_enust1701
            Customer Data Research Tools                                      Job Aid   oper_06_a01_bs_enus_jaoper_06_a01_bs_enust1102
            Sources of Bias                                                   Job Aid   oper_06_a01_bs_enus_jaoper_06_a01_bs_enust1101
            Basics of Six Sigma Projects and Teams                            Course    oper_06_a02_bs_enus
            Patterns in Pareto Charts                                         Job Aid   oper_06_a02_bs_enus_jaoper_06_a02_bs_enust2301
            Project Closure Form                                              Job Aid   oper_06_a02_bs_enus_jaoper_06_a02_bs_enust801
            The Five Stages of Team Development                               Job Aid   oper_06_a02_bs_enus_jaoper_06_a02_bs_enust1201
            Tools for Planning and Managing Six Sigma Project Opportunities   Course    oper_06_a03_bs_enus
            Creating Tree Diagrams                                            Job Aid   oper_06_a03_bs_enus_jaoper_06_a03_bs_enust901
            Tips for Activity Network Diagrams                                Job Aid   oper_06_a03_bs_enus_ja_oper_06_a03_bs_enust1501
            Tips for Affinity Diagrams                                        Job Aid   oper_06_a03_bs_enus_jaoper_06_a03_bs_enust501
            Tips for Interrelationship Digraphs                               Job Aid   oper_06_a03_bs_enus_jaoper_06_a03_bs_enust1301
            Tips for Matrix Diagrams                                          Job Aid   oper_06_a03_bs_enus_jaoper_06_a03_bs_enust701
Tips for PDPCs                                                            Job Aid   oper_06_a03_bs_enus_ja_oper06_a03_bs_enust1701
Tips for Prioritization Matrices                                          Job Aid   oper_06_a03_bs_enus_jaoper_06_a03_bs_enust1101
Using Six Sigma Analysis Tools and Metrics for Project Decisions          Course    oper_06_a04_bs_enus
Calculating Cp and Cpk                                                    Job Aid   oper_06_a04_bs_enus_jaoper_06_a04_bs_enust1901
Calculating Defects per Unit (DPU)                                        Job Aid   oper_06_a04_bs_enus_jaoper_06_a04_bs_enust501
Calculating DPMO                                                          Job Aid   oper_06_a04_bs_enus_jaoper_06_a04_bs_enust901
Calculating FTY and RTY                                                   Job Aid   oper_06_a04_bs_enus_jaoper_06_a04_bs_enust701
Calculating Percentage Reduction in RPN                                   Job Aid   oper_06_a04_bs_enus_jaoper_04_a06_bs_enust1702
Calculating RPN                                                           Job Aid   oper_06_a04_bs_enus_jaoper_04_a06_bs_enust1701
Quality Cost Report                                                       Job Aid   oper_06_a04_bs_enus_jaoper_06_a04_bs_enust3401
Modeling and Analyzing Processes in Six Sigma                             Course    oper_07_a01_bs_enus
Cause-and-effect Diagrams                                                 Job Aid   oper_07_a01_bs_enus_jaoper_07_a01_bs_enust1101
Process Mapping Symbols                                                   Job Aid   oper_07_a01_bs_enus_jaoper_07_a01_bs_enust501
Process Maps                                                              Job Aid   oper_07_a01_bs_enus_jaoper_07_a01_bs_enust301
Statistics and Probability in Six Sigma                                   Course    oper_07_a02_bs_enus
Finding the Probability of Dependent Events                               Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust902
Finding the Probability of Independent Events                             Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust901
Finding the Probability of Mutually Exclusive Events                      Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust1101
Mean and Standard Deviation                                               Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust501
The Addition Rule                                                         Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust1302
The Multiplication Rule                                                   Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust1301
The Probability Formula                                                   Job Aid   oper_07_a02_bs_enus_jaoper_07_a02_bs_enust1601
Data Classification and Collection in Six Sigma                           Course    oper_07_a03_bs_enus
Common Check Sheets                                                       Job Aid   oper_07_a03_bs_enus_jaoper_07_a03_bs_enust1001
Data Collection Plan                                                      Job Aid   oper_07_a03_bs_enus_jaoper_07_a03_bs_enust801
Overview of Sampling Techniques                                           Job Aid   oper_07_a03_bs_enus_jaoper_07_a03_bs_enust1201
Uses of Measurement Scales                                                Job Aid   oper_07_a03_bs_enus_jaoper_07_a03_bs_enust601
Summarizing and Presenting Data in Six Sigma                              Course    oper_07_a04_bs_enus
Central Tendency Formulas                                                 Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust301
Histogram Patterns                                                        Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust1301
Measures of Dispersion Formulas                                           Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust502
Pareto Chart Patterns                                                     Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust1101
Run Chart Patterns                                                        Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust3001
Scatter Diagram Patterns                                                  Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust3002
The Variance Calculation Table                                            Job Aid   oper_07_a04_bs_enus_jaoper_07_a04_bs_enust501
Probability Distributions and Measurement Systems Analysis in Six Sigma   Course    oper_07_a05_bs_enus
Probability Distribution Formulas                                         Job Aid   oper_07_a05_bs_enus_jaoper_07_a05_bs_enust301
Standard Deviation                                                        Job Aid   oper_07_a05_bs_enus_jaoper_07_a05_bs_enust302
           Measuring Process Capability and Performance in Six Sigma   Course    oper_07_a06_bs_enus
           Cp Formulas                                                 Job Aid   oper_07_a06_bs_enus_jaoper_07_a06_bs_enust1001
           Pp Formulas                                                 Job Aid   oper_07_a06_bs_enus_jaoper_07_a06_bs_enust1201
           Process Capability Conversion Table                         Job Aid   oper_07_a06_bs_enus_jaoper_07_a06_bs_enust802
           Process Limit Types                                         Job Aid   oper_07_a06_bs_enus_jaoper_07_a06_bs_enust801


To improve your positive intent skills, start here

Assuming Positive Intent
          Getting Results by Building Relationships                    Course    comm_13_a01_bs_enus
          Building Relationships: an Evaluation                        Job Aid   comm_13_a01_bs_enus_jco0511c
          Dealing with Conflict: an Evaluation                         Job Aid   comm_13_a01_bs_enus_jco0511b
          Planning Reciprocity                                         Job Aid   comm_13_a01_bs_enus_jco0511a
          Results and Teamwork without Authority                       Course    comm_13_a02_bs_enus
          Facilitating Team Member Participation                       Job Aid   comm_13_a02_bs_enus_jco0512b
          Five Key Aspects of a Quality Team Member                    Job Aid   comm_13_a02_bs_enus_jco0512c
          Maintaining a Positive Team Environment                      Job Aid   comm_13_a02_bs_enus_jco0512a
          Leading without Authority                                    Course    comm_13_a03_bs_enus
          Communication Guidelines                                     Job Aid   comm_13_a03_bs_enus_jco0513b
          Flexibility Evaluation                                       Job Aid   comm_13_a03_bs_enus_jco0513c
          Self-image Assessment                                        Job Aid   comm_13_a03_bs_enus_jco0513a
          Creating Change, Gaining Allies                              Course    comm_13_a04_bs_enus
          Give-and-Take Strategy                                       Job Aid   comm_13_a04_bs_enus_jco0514b
          Nab the Improbable Partner                                   Job Aid   comm_13_a04_bs_enus_jco0514c
          Understanding Potential Allies                               Job Aid   comm_13_a04_bs_enus_jco0514a
          Communicating to Get Results                                 Course    comm_13_a05_bs_enus
          Improving Your Credibility                                   Job Aid   comm_13_a05_bs_enus_jco0515a
          Managing Stress and Stage Fright                             Job Aid   comm_13_a05_bs_enus_jco0515c
          Preselling Your Presentation Ideas                           Job Aid   comm_13_a05_bs_enus_jco0515b
          Effective Interfunctional Relationships                      Course    comm_12_a01_bs_enus
          Adaptive Communication Techniques                            Job Aid   comm_12_a01_bs_enus_jco0191b
          Identify Your Workplace Territories                          Job Aid   comm_12_a01_bs_enus_jco0191a
          Troubleshooting Communication Difficulties                   Job Aid   comm_12_a01_bs_enus_jco0191c
          Effective Intercultural Relationships                        Course    comm_12_a02_bs_enus
          Content Culture Traits                                       Job Aid   comm_12_a02_bs_enus_jco0192a
          Context Culture Traits                                       Job Aid   comm_12_a02_bs_enus_jco0192b
          Cultural Etiquette                                           Job Aid   comm_12_a02_bs_enus_jco0192c
          Effective Intergender Relationships                          Course    comm_12_a03_bs_enus
           Applying the SAVE Model                               Job Aid comm_12_a03_bs_enus_jco0193b
           Being a Responsive Listener                           Job Aid comm_12_a03_bs_enus_jco0193c
           Expectations                                          Job Aid comm_12_a03_bs_enus_jco0193a
           Effective Relationships with Customers                Course comm_12_a04_bs_enus
           Building Rapport                                      Job Aid comm_12_a04_bs_enus_jco0194b
           Initiating the Relationship                           Job Aid comm_12_a04_bs_enus_jco0194c
           Results Chart                                         Job Aid comm_12_a04_bs_enus_jco0194a
           Effective Relationships with Business Partners        Course comm_12_a05_bs_enus
           Choosing the Right Leaders                            Job Aid comm_12_a05_bs_enus_jco0195a
           Parallel Goals                                        Job Aid comm_12_a05_bs_enus_jco0195c
           Picking the Right Partner                             Job Aid comm_12_a05_bs_enus_jco0195b
           Managing Vendor Relationships                         Business Exploration Series
                                                                          _pc_bi_pmbi006
           Addressing Stakeholder Conflicts                      Business Exploration Series
                                                                          _pc_bi_pmbi008
           Sales Support Roles for Better Customer Interaction   Business Exploration Series
                                                                          _pc_bi_spbi007


To improve your be here now skills, start here

Be Here Now
           Finding Your Life Balance                             Course       PD0181
           Balancing Work Relationships                          Skillbrief   PD0181_sbPD0181003003
           Job Roles                                             Skillbrief   PD0181_sbPD0181003002
           Life Charts                                           Skillbrief   PD0181_sbPD0181001001
           Making Changes Proactively                            Skillbrief   PD0181_sbPD0181002001
           Overcoming Obstacles to Change                        Skillbrief   PD0181_sbPD0181002003
           Recognizing Obstacles to Change                       Skillbrief   PD0181_sbPD0181002002
           Types of Organizational Culture                       Skillbrief   PD0181_sbPD0181003001
           Your Energy and Your Life                             Skillbrief   PD0181_sbPD0181001002
           Your Values                                           Skillbrief   PD0181_sbPD0181001003
           Organizational Cultures                               Job Aid      PD0181_jco0181b
           Recognizing Your Job Preference                       Job Aid      PD0181_jco0181c
           Value Drivers                                         Job Aid      PD0181_jco0181a
           Success Over Stress                                   Course       PD0182
           Being Prepared for Stress                             Skillbrief   PD0182_sbPD0182002001
           Causes of Stress at Work                              Skillbrief   PD0182_sbPD0182001004
           Challenging Negative Thinking                         Skillbrief   PD0182_sbPD0182002003
           Defining Stress                                       Skillbrief   PD0182_sbPD0182001001
           How to Handle Criticism                               Skillbrief   PD0182_sbPD0182002004
           Personality Types and Stress                          Skillbrief   PD0182_sbPD0182001003
Recognizing Negative Thinking                 Skillbrief PD0182_sbPD0182002002
Recognizing Stress                            Skillbrief PD0182_sbPD0182001002
Relaxation Techniques                         Skillbrief PD0182_sbPD0182002006
Understanding the ABC Method of Perception    Skillbrief PD0182_sbPD0182002005
Anti-stress Day                               Job Aid PD0182_jpd0182d
Negative Self-talk                            Job Aid PD0182_jpd0182b
Relaxation Techniques                         Job Aid PD0182_jpd0182c
Stress Susceptibility and Personality         Job Aid PD0182_jpd0182a
Strategies for Better Balance                 Course PD0183
Behavior Options                              Skillbrief PD0183_sbPD0183001001
Defining Your Boundaries Assertively          Skillbrief PD0183_sbPD0183001002
Developing Supportive Relationships           Skillbrief PD0183_sbPD0183002003
Evaluating Change                             Skillbrief PD0183_sbPD0183002002
Life Changes                                  Skillbrief PD0183_sbPD0183003001
Pursuing Your Vision                          Skillbrief PD0183_sbPD0183002001
Reframing Your Life                           Skillbrief PD0183_sbPD0183003002
Releasing Time by Delegating                  Skillbrief PD0183_sbPD0183001003
Simplifying Your Life                         Skillbrief PD0183_sbPD0183002004
A Life Change Cycle                           Job Aid PD0183_jpd0183c
Defining Your Boundaries                      Job Aid PD0183_jpd0183a
Simplifying Your Life                         Job Aid PD0183_jpd0183b
Living a Balanced Life Simulation             SimulationD0180
                                                         P
Goals and Setting Goals                       Course pd_05_a03_bs_enus
Collaboration Plan                            Job Aid pd_05_a03_bs_enus_jpd0263c
Goal Rating Table                             Job Aid pd_05_a03_bs_enus_jpd0263a
Priorities Matrix                             Job Aid pd_05_a03_bs_enus_jpd0263b
Your Time and You                             Course pd_01_a01_bs_enus
Active Listening                              Job Aid pd_01_a01_bs_enus_jpd0151b
Personality and Time                          Job Aid pd_01_a01_bs_enus_jpd0151a
Saying No""                                   Job Aid pd_01_a01_bs_enus_jpd0151c
Your Personality Type                         Job Aid pd_01_a01_bs_enus_jpd0151d
Techniques for Improved Time Management       Course pd_01_a02_bs_enus
Estimating Time Frames                        Job Aid pd_01_a02_bs_enus_jpd0152b
The PMI Technique                             Job Aid pd_01_a02_bs_enus_jpd0152c
The Priority Matrix                           Job Aid pd_01_a02_bs_enus_jpd0152a
Developing Excellent Time Management Habits   Course pd_01_a03_bs_enus
Avoiding Reverse Delegation                   Job Aid pd_01_a03_bs_enus_jpd0153c
E-mail Addiction                              Job Aid pd_01_a03_bs_enus_jpd0153b
           Managing Paperwork                                                              Job Aid pd_01_a03_bs_enus_jpd0153a
           Taking Control of Your Time Simulation                                          SimulationD001A
                                                                                                    P


To improve your behavior style skills, start here

Behavior Styles
            Interpersonal Communication: Communicating with Confidence                     Course       comm_21_a01_bs_enus
             Building Trust and Credibility                                                Job Aid      comm_21_a01_bs_enus_jacomm_21_a01_bs_enust1301
             Confident Communication Behavior Tips                                         Job Aid      comm_21_a01_bs_enus_jacomm_21_a01_bs_enust501
             The Essential Elements of Confident Communication                             SkillBrief   COMM_21_A01_BS_ENUS_sbCOMM_21_A01_BS_ENUS002003
             The Use and Impact of Confident Communication Behaviors                       SkillBrief   COMM_21_A01_BS_ENUS_sbCOMM_21_A01_BS_ENUS002005
             Trust, Credibility, Rapport, and Confidence                                   SkillBrief   COMM_21_A01_BS_ENUS_sbCOMM_21_A01_BS_ENUS002013
            Interpersonal Communication: Targeting Your Message                            Course       comm_21_a02_bs_enus
             Choosing a Communication Medium                                               Job Aid      comm_21_a02_bs_enus_jacomm_21_a02_bs_enust301
             Planning and Delivering a Targeted Message                                    Job Aid      comm_21_a02_bs_enus_jacomm_21_a02_bs_enust901
             Analyzing the Receiver and Planning the Context                               SkillBrief   COMM_21_A02_BS_ENUS_sbCOMM_21_A02_BS_ENUS002005
             Planning and Delivering the Message and Getting Feedback                      SkillBrief   COMM_21_A02_BS_ENUS_sbCOMM_21_A02_BS_ENUS002009
             The Five Components of a Communication Model                                  SkillBrief   COMM_21_A02_BS_ENUS_sbCOMM_21_A02_BS_ENUS002003
            Interpersonal Communication: Listening Essentials                              Course       comm_21_a03_bs_enus
             A Guide to Active Listening                                                   Job Aid      comm_21_a03_bs_enus_jacomm_21_a03_bs_enust501
             Overcoming Barriers to Effective Listening                                    Job Aid      comm_21_a03_bs_enus_jacomm_21_a03_bs_enust301
             Feedback in Active Listening                                                  SkillBrief   COMM_21_A03_BS_ENUS_sbCOMM_21_A03_BS_ENUS002007
             How to Listen Actively                                                        SkillBrief   COMM_21_A03_BS_ENUS_sbCOMM_21_A03_BS_ENUS002005
             Listening Effectively                                                         SkillBrief   COMM_21_A03_BS_ENUS_sbCOMM_21_A03_BS_ENUS002003
            Interpersonal Communication: Communicating Assertively                         Course       comm_21_a04_bs_enus
             Aggressive, Assertive, and Passive Behavior                                   Job Aid      comm_21_a04_bs_enus_jacomm_21_a04_bs_enust301
             Assertive Communication                                                       Job Aid      comm_21_a04_bs_enus_jacomm_21_a04_bs_enust501
             Behavior Styles in Communication                                              SkillBrief   COMM_21_A04_BS_ENUS_sbCOMM_21_A04_BS_ENUS001003
             Demonstrating Assertive Behavior                                              SkillBrief   COMM_21_A04_BS_ENUS_sbCOMM_21_A04_BS_ENUS001005
             The Power of Assertive Communication                                          SkillBrief   COMM_21_A04_BS_ENUS_sbCOMM_21_A04_BS_ENUS001007
            Interpersonal Communication: Being Approachable                                Course       comm_21_a05_bs_enus
             Outreach and Availability Techniques                                          Job Aid      comm_21_a05_bs_enus_jacomm_21_a05_bs_enust501
             Reception Techniques                                                          Job Aid      comm_21_a05_bs_enus_jacomm_21_a05_bs_enust701
             Making and Inviting Contact                                                   SkillBrief   COMM_21_A05_BS_ENUS_sbCOMM_21_A05_BS_ENUS001005
             Receptive Behaviors in Communication                                          SkillBrief   COMM_21_A05_BS_ENUS_sbCOMM_21_A05_BS_ENUS001007
             The Benefits of Being Approachable                                            SkillBrief   COMM_21_A05_BS_ENUS_sbCOMM_21_A05_BS_ENUS001003
            Diversity on the Job: The Importance of Diversity and the Changing Workplace   Course       pd_07_a01_bs_enus
             Diversity Challenges and Barriers                                             SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002020
             Myths about Diversity in the Workplace                                        SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002003
             The Benefits of Diversity                                  SkillBrief   PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002021
             Challenges and Barriers to Diversity                       Job Aid      pd_07_a01_bs_enus_japd_07_a01_bs_enust2001
             Dispelling the Myths about Diversity                       Job Aid      pd_07_a01_bs_enus_japd_07_a01_bs_enust301
             Diversity on the Job: Diversity and You                    Course       pd_07_a02_bs_enus
             Communicating in a Diverse Setting                         SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002017
             Embracing Diversity                                        SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002006
             Self-awareness and Diversity                               SkillBrief   PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002003
             Becoming a Diversity Advocate                              Job Aid      pd_07_a02_bs_enus_japd_07_a02_bs_enust601


To improve your blue chip skills, start here

Blue Chips
             Goals and Setting Goals                                    Course pd_05_a03_bs_enus
             Collaboration Plan                                         Job Aid pd_05_a03_bs_enus_jpd0263c
             Goal Rating Table                                          Job Aid pd_05_a03_bs_enus_jpd0263a
             Priorities Matrix                                          Job Aid pd_05_a03_bs_enus_jpd0263b
             Your Time and You                                          Course pd_01_a01_bs_enus
             Active Listening                                           Job Aid pd_01_a01_bs_enus_jpd0151b
             Personality and Time                                       Job Aid pd_01_a01_bs_enus_jpd0151a
             Saying No""                                                Job Aid pd_01_a01_bs_enus_jpd0151c
             Your Personality Type                                      Job Aid pd_01_a01_bs_enus_jpd0151d
             Techniques for Improved Time Management                    Course pd_01_a02_bs_enus
             Estimating Time Frames                                     Job Aid pd_01_a02_bs_enus_jpd0152b
             The PMI Technique                                          Job Aid pd_01_a02_bs_enus_jpd0152c
             The Priority Matrix                                        Job Aid pd_01_a02_bs_enus_jpd0152a
             Developing Excellent Time Management Habits                Course pd_01_a03_bs_enus
             Avoiding Reverse Delegation                                Job Aid pd_01_a03_bs_enus_jpd0153c
             E-mail Addiction                                           Job Aid pd_01_a03_bs_enus_jpd0153b
             Managing Paperwork                                         Job Aid pd_01_a03_bs_enus_jpd0153a
             Taking Control of Your Time Simulation                     SimulationD001A
                                                                                 P
             Thinking Strategically                                     Course stgy_01_a01_bs_enus
             Mintzberg's Schools of Strategic Thought                   Job Aid stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust801
             Strategic Positioning                                      Job Aid stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust3001
             Sustaining Competitive Advantage                           Course stgy_01_a02_bs_enus
             Creating a Business Case                                   Job Aid stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust2301
             Understanding the Value Chain Model                        Job Aid stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust1401
             The Imperatives of Innovation and Leadership in Strategy   Course stgy_01_a03_bs_enus
             Levels of Leadership                                       Job Aid stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust3701
           Managers and Leaders                                   Job Aid   stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust11901
           Planning and Implementing a Business Strategy          Course    stgy_01_a04_bs_enus
           Five Principles of Strategic Alignment                 Job Aid   stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1901
           Readiness Questions                                    Job Aid   stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1301


To improve your change skills, start here

Change
           Starting the Change Process                            Course mgmt_06_a01_bs_enus
           Change Equation                                        Job Aid mgmt_06_a01_bs_enus_jmg0181a
           Influencing Styles                                     Job Aid mgmt_06_a01_bs_enus_jmg0181b
           Managing the Change Process                            Course mgmt_06_a02_bs_enus
           Coaching Process                                       Job Aid mgmt_06_a02_bs_enus_jmg0182d
           Resolving Interpersonal Conflict                       Job Aid mgmt_06_a02_bs_enus_jmg0182b
           Resolving Organizational Conflict                      Job Aid mgmt_06_a02_bs_enus_jmg0182a
           Sources of Conflict                                    Job Aid mgmt_06_a02_bs_enus_jmg0182c
           Integrating Change in Your Organization                Course mgmt_06_a03_bs_enus
           Defining Performance Standards                         Job Aid mgmt_06_a03_bs_enus_jmg0183d
           Employee-led Feedback                                  Job Aid mgmt_06_a03_bs_enus_jmg0183b
           Feedback Strategies                                    Job Aid mgmt_06_a03_bs_enus_jmg0183a
           Team Building Activities                               Job Aid mgmt_06_a03_bs_enus_jmg0183e
           Training and Development Strategies                    Job Aid mgmt_06_a03_bs_enus_jmg0183c
           Using Change Process to Support Employees Simulation   Simulation GMT006A
                                                                           M
           Using Change Process to Support Teams Simulation       Simulation GMT006B
                                                                           M
           Leadership and Change                                  Course lead_01_a07_bs_enus
           Change Communication Checklist                         Job Aid lead_01_a07_bs_enus_jle0147b
           Reaction Classification Worksheet                      Job Aid lead_01_a07_bs_enus_jle0147a
           Views on Organizational Change                         Course pd_03_a01_bs_enus
           Be Aware of Your Fears                                 Job Aid pd_03_a01_bs_enus_jpd0191b
           Navigating the Change Curve                            Job Aid pd_03_a01_bs_enus_jpd0191a
           Recognizing Types of Change                            Job Aid pd_03_a01_bs_enus_jpd0191c
           Preparing for Change                                   Course pd_03_a02_bs_enus
           Assessing Your Transferable Skills                     Job Aid pd_03_a02_bs_enus_jpd0192c
           Behaviors that Demonstrate Self-motivation             Job Aid pd_03_a02_bs_enus_jpd0192a
           Knowing about Learning Styles                          Job Aid pd_03_a02_bs_enus_jpd0192b
           Communication during Organizational Change             Course pd_03_a03_bs_enus
           A Relaxation Technique                                 Job Aid pd_03_a03_bs_enus_jpd0193a
           Language and Communication Style                       Job Aid pd_03_a03_bs_enus_jpd0193c
           Verbal and Nonverbal Signals                            Job Aid pd_03_a03_bs_enus_jpd0193b
           Handling Organizational Change Simulation               SimulationPD003A

To improve your coaching and feedback skills, start here

Coaching & Appreciative/Constructive Feedback
           Business Coaching: Getting Ready to Coach               Course       mgmt_14_a01_bs_enus
           How to Determine Your Coaching Role                     SkillBrief   MGMT_14_A01_BS_ENUS_sbMGMT_14_A01_BS_ENUS001005
           Making the Case for Coaching                            SkillBrief   MGMT_14_A01_BS_ENUS_sbMGMT_14_A01_BS_ENUS001007
           Necessary Coaching Skills                               SkillBrief   MGMT_14_A01_BS_ENUS_sbMGMT_14_A01_BS_ENUS001003
           Four Skills for Effective Coaching                      Job Aid      mgmt_14_a01_bs_enus_jamgmt_14_a01_bs_enust301
           The Four Coaching Roles                                 Job Aid      mgmt_14_a01_bs_enus_jamgmt_14_a01_bs_enust501
           Business Coaching: Conducting Coaching Sessions         Course       mgmt_14_a02_bs_enus
           Coaching Session Wrap-up                                SkillBrief   MGMT_14_A02_BS_ENUS_sbMGMT_14_A02_BS_ENUS001009
           Evaluating Options when Coaching                        SkillBrief   MGMT_14_A02_BS_ENUS_sbMGMT_14_A02_BS_ENUS001007
           The Coachee's Reality                                   SkillBrief   MGMT_14_A02_BS_ENUS_sbMGMT_14_A02_BS_ENUS001005
           Checking the Coachee's Reality                          Job Aid      mgmt_14_a02_bs_enus_jamgmt_14_a02_bs_enust501
           GROW Model Questions                                    Job Aid      mgmt_14_a02_bs_enus_jamgmt_14_a02_bs_enust901
           Business Coaching: Building the Coaching Relationship   Course       mgmt_14_a03_bs_enus
           Positive Coaching Relationships                         SkillBrief   MGMT_14_A03_BS_ENUS_sbMGMT_14_A03_BS_ENUS001007
           Rapport and the Coaching Relationship                   SkillBrief   MGMT_14_A03_BS_ENUS_sbMGMT_14_A03_BS_ENUS001003
           Developing Positive Coaching Relationships              Job Aid      mgmt_14_a03_bs_enus_jamgmt_14_a03_bs_enust701
           Strategies for Building Rapport                         Job Aid      mgmt_14_a03_bs_enus_jamgmt_14_a03_bs_enust301
           Business Coaching: Using Different Coaching Styles      Course       mgmt_14_a04_bs_enus
           Directive Coaching                                      SkillBrief   MGMT_14_A04_BS_ENUS_sbMGMT_14_A04_BS_ENUS001003
           Nondirective Coaching                                   SkillBrief   MGMT_14_A04_BS_ENUS_sbMGMT_14_A04_BS_ENUS001005
           Directive Coaching Techniques                           Job Aid      mgmt_14_a04_bs_enus_jamgmt_14_a04_bs_enust301
           Nondirective Coaching Techniques                        Job Aid      mgmt_14_a04_bs_enus_jamgmt_14_a04_bs_enust501
           Addressing Problem Performance                          Course       mgmt_05_a04_bs_enus
           A Checklist of Disciplinary Characteristics             Job Aid      mgmt_05_a04_bs_enus_jmg0164b
           Federal Laws                                            Job Aid      mgmt_05_a04_bs_enus_jmg0164a
           Making the Decision to Fire                             Job Aid      mgmt_05_a04_bs_enus_jmg0164c
           Problem Performance Prevention                          Course       mgmt_05_a01_bs_enus
           Analyzing Job Design                                    Job Aid      mgmt_05_a01_bs_enus_jmg0161a
           Defining Performance Standards                          Job Aid      mgmt_05_a01_bs_enus_jmg0161b
           Making Feedback Acceptable                              Job Aid      mgmt_05_a01_bs_enus_jmg0161c
           Problem Performance Identification                      Course       mgmt_05_a02_bs_enus
           Appraisal System Checklist                              Job Aid      mgmt_05_a02_bs_enus_jmg0162c
           Performance Data                                        Job Aid      mgmt_05_a02_bs_enus_jmg0162a
            System Causes of Problem Performance             Job Aid mgmt_05_a02_bs_enus_jmg0162b
            Problem Performance Improvement                  Course mgmt_05_a03_bs_enus
            Adapting Managerial Practices                    Job Aid mgmt_05_a03_bs_enus_jmg0163c
            Changing the Task                                Job Aid mgmt_05_a03_bs_enus_jmg0163b
            Reinforcers                                      Job Aid mgmt_05_a03_bs_enus_jmg0163a
            Avoiding Problem Performance Simulation          Simulation GMT005A
                                                                      M
            Dealing with Problem Performance Simulation      Simulation GMT005B
                                                                      M


To improve your filter skills, start here

Filters
            Defining Emotional Intelligence                  Course comm_09_a01_bs_enus
            Counteracting Anxiety Worksheet                  Job Aid comm_09_a01_bs_enus_jco0141b
            Physiological Responses Worksheet                Job Aid comm_09_a01_bs_enus_jco0141a
            Emotional Intelligence in the Workplace          Course comm_09_a02_bs_enus
            Assessing Your Blind Spots                       Job Aid comm_09_a02_bs_enus_jco0142b
            Mood Management                                  Job Aid comm_09_a02_bs_enus_jco0142a
            Emotional Intelligence and Teamwork              Course comm_09_a03_bs_enus
            Building Empathy                                 Job Aid comm_09_a03_bs_enus_jco0143c
            Managing Conflict                                Job Aid comm_09_a03_bs_enus_jco0143b
            Types of Appeals                                 Job Aid comm_09_a03_bs_enus_jco0143a
            Increasing Emotional Intelligence                Course comm_09_a04_bs_enus
            Changing Your Interpretations                    Job Aid comm_09_a04_bs_enus_jco0144b
            Evaluating Your Thought Processes                Job Aid comm_09_a04_bs_enus_jco0144a
            Reframing Experiences                            Job Aid comm_09_a04_bs_enus_jco0144c
            Understanding Your Interpretations               Job Aid comm_09_a04_bs_enus_jco0144d
            Emotionally Intelligent Leadership               Course comm_09_a05_bs_enus
            Delegating Assignments                           Job Aid comm_09_a05_bs_enus_jco0145a
            Goal Plan                                        Job Aid comm_09_a05_bs_enus_jco0145b
            Preparing for Difficult Discussions              Job Aid comm_09_a05_bs_enus_jco0145c
            Emotional Intelligence at Work Simulation        SimulationCOMM009A

To improve your listening to understand skills, start here

Listening to Understand
             Listening Basics                                Course    comm_03_a01_bs_enus
             Listening Self-Discovery Survey                 Job Aid   comm_03_a01_bs_enus_jco0151c
             Simple Model of Communication                   Job Aid   comm_03_a01_bs_enus_jco0151a
           Simultaneous Model of Communication                           Job Aid comm_03_a01_bs_enus_jco0151b
           Listening to Comprehend                                       Course comm_03_a02_bs_enus
           Active and Passive Voice                                      Job Aid comm_03_a02_bs_enus_jco0152e
           Common Prefixes and Suffixes                                  Job Aid comm_03_a02_bs_enus_jco0152c
           Concentration Evaluation                                      Job Aid comm_03_a02_bs_enus_jco0152a
           Vocabulary Contextual Clues                                   Job Aid comm_03_a02_bs_enus_jco0152d
           Higher Purpose Listening                                      Course comm_03_a03_bs_enus
           Checklist for Empathetic Listening                            Job Aid comm_03_a03_bs_enus_jco0153a
           Evaluating Emotional Appeals                                  Job Aid comm_03_a03_bs_enus_jco0153b
           Enhancing Listening Skills                                    Course comm_03_a04_bs_enus
           Handling Emotional Hot Buttons""                              Job Aid comm_03_a04_bs_enus_jco0154a
           Nonverbal Behaviors that Encourage Listening                  Job Aid comm_03_a04_bs_enus_jco0154b
           Effective Listening Simulation                                SimulationOMM003A
                                                                                    C
           Communication and Leadership                                  Course lead_01_a05_bs_enus
           Organizational Communication Skills                           Job Aid lead_01_a05_bs_enus_jle0145a
           Three Important Listening Skills                              Job Aid lead_01_a05_bs_enus_jle0145b
           Communication Skills for Successful Management                Course MGMT0122
           Five Steps of Reciprocal Communication                        Skillbrief MGMT0122_sbMGMT0122001001
           How to Be Assertive                                           Skillbrief MGMT0122_sbMGMT0122003001
           How to Be Assertive and Build Relationships                   Skillbrief MGMT0122_sbMGMT0122003002
           How to Listen Effectively                                     Skillbrief MGMT0122_sbMGMT0122001002
           How to Portray a Good Image                                   Skillbrief MGMT0122_sbMGMT0122002001
           The Purposes of Written Communication                         Skillbrief MGMT0122_sbMGMT0122004001
           The Qualities of a Positive Manager                           Skillbrief MGMT0122_sbMGMT0122002002
           The Techniques to Write a Dynamic Document                    Skillbrief MGMT0122_sbMGMT0122004002
           Three Active Listening Strategies                             Skillbrief MGMT0122_sbMGMT0122001003
           Three Conversational Styles                                   Skillbrief MGMT0122_sbMGMT0122002003
           Three Techniques That Help You Write Clearly                  Skillbrief MGMT0122_sbMGMT0122004003
           An Influential Image and a Positive Attitude                  Job Aid MGMT0122_jmg0122b
           Business and Technical Writing Resources                      Job Aid MGMT0122_jmg0122f
           Conversational Styles and Response Strategies                 Job Aid MGMT0122_jmg0122c
           Listening Cues and Active Listening Strategies                Job Aid MGMT0122_jmg0122a
           Strategies and Techniques of Assertiveness                    Job Aid MGMT0122_jmg0122e
           Three Steps of the Assertiveness Process                      Job Aid MGMT0122_jmg0122d
           Verbal and Nonverbal Communication with a Positive Attitude   Job Aid MGMT0122_jmg0122g

To improve your mood elevator skills, start here
Mood Elevator
           Defining Emotional Intelligence             Course comm_09_a01_bs_enus
           Counteracting Anxiety Worksheet             Job Aid comm_09_a01_bs_enus_jco0141b
           Physiological Responses Worksheet           Job Aid comm_09_a01_bs_enus_jco0141a
           Emotional Intelligence in the Workplace     Course comm_09_a02_bs_enus
           Assessing Your Blind Spots                  Job Aid comm_09_a02_bs_enus_jco0142b
           Mood Management                             Job Aid comm_09_a02_bs_enus_jco0142a
           Emotional Intelligence and Teamwork         Course comm_09_a03_bs_enus
           Building Empathy                            Job Aid comm_09_a03_bs_enus_jco0143c
           Managing Conflict                           Job Aid comm_09_a03_bs_enus_jco0143b
           Types of Appeals                            Job Aid comm_09_a03_bs_enus_jco0143a
           Increasing Emotional Intelligence           Course comm_09_a04_bs_enus
           Changing Your Interpretations               Job Aid comm_09_a04_bs_enus_jco0144b
           Evaluating Your Thought Processes           Job Aid comm_09_a04_bs_enus_jco0144a
           Reframing Experiences                       Job Aid comm_09_a04_bs_enus_jco0144c
           Understanding Your Interpretations          Job Aid comm_09_a04_bs_enus_jco0144d
           Emotionally Intelligent Leadership          Course comm_09_a05_bs_enus
           Delegating Assignments                      Job Aid comm_09_a05_bs_enus_jco0145a
           Goal Plan                                   Job Aid comm_09_a05_bs_enus_jco0145b
           Preparing for Difficult Discussions         Job Aid comm_09_a05_bs_enus_jco0145c
           Emotional Intelligence at Work Simulation   SimulationCOMM009A

To improve your remember the f's skills, start here

Remember the F's
          The Fundamentals of Effective Thinking       Course    pd_04_a01_bs_enus
          Attribution-making Biases                    Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusc
          Head Off the Mental Shortcuts                Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusb
          Problem-solving Biases                       Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusa
          Problem Framing                              Course    pd_04_a02_bs_enus
          Assessing an Expert's Expertise              Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusa
          Fishbone Diagram                             Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusc
          Redefining a Business Problem                Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusb
          Problem Solving: Generating Alternatives     Course    pd_04_a03_bs_enus
          BEST Alternatives                            Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusb
          Mind-map                                     Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusc
          The Right Mind-set                           Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusa
          Making Decisions Dynamically                 Course    pd_04_a04_bs_enus
           PMI Analysis                                                 Job Aid pd_04_a04_bs_enus_jpd_04_a04_bs_enusa
           Real Dialogue                                                Job Aid pd_04_a04_bs_enus_jpd_04_a04_bs_enusc
           The Devil's Advocacy Technique                               Job Aid pd_04_a04_bs_enus_jpd_04_a04_bs_enusb
           Decision Making: Implementation and Evaluation               Course pd_04_a05_bs_enus
           Addressing Decision Failure                                  Job Aid pd_04_a05_bs_enus_jpd_04_a05_bs_enusc
           Involving Stakeholders                                       Job Aid pd_04_a05_bs_enus_jpd_04_a05_bs_enusa
           Managing Implementation Resistance                           Job Aid pd_04_a05_bs_enus_jpd_04_a05_bs_enusb
           Group Problem Solving and Decision Making                    Course pd_04_a06_bs_enus
           Eliminating Groupthink                                       Job Aid pd_04_a06_bs_enus_jpd_04_a06_bs_enusc
           Enhancing Group Communication                                Job Aid pd_04_a06_bs_enus_jpd_04_a06_bs_enusa
           The Alternative Worldview Method                             Job Aid pd_04_a06_bs_enus_jpd_04_a06_bs_enusb
           Effective Thinking and Creative Problem Solving Simulation   SimulationD004A
                                                                                 P
           Rational Decision-making and Problem Solving Simulation      SimulationD004B
                                                                                 P


To improve your results cone skills, start here

Results Cone
           Being an Effective Team Member                               Course       team_02_a01_bs_enus
            Adopting a Positive Attitude                                SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001002
            Being Proactive                                             SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001004
            Being Tolerant                                              SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001013
            Collaborating with Others                                   SkillBrief   TEAM_02_A01_BS_ENUS_sbTEAM_02_A01_BS_ENUS001016
            Being Tolerant                                              Job Aid      team_02_a01_bs_enus_jateam_02_a01_bs_enust1301
            Strategies for Effective Team Members                       Job Aid      team_02_a01_bs_enus_jateam_02_a01_bs_enust1601
           Establishing Team Goals and Responsibilities                 Course       team_02_a02_bs_enus
            Alignment of Team Roles and Competencies                    SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001002
            Clarifying Expectations                                     SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001004
            Establishing Goals for Your Team                            SkillBrief   TEAM_02_A02_BS_ENUS_sbTEAM_02_A02_BS_ENUS001012
           Elements of a Cohesive Team                                  Course       team_02_a03_bs_enus
            Cohesion-building Techniques                                SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001015
            Communicating in a Team                                     SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001002
            Cooperation and Team Success                                SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001005
            How to Build Trust on a Team                                SkillBrief   TEAM_02_A03_BS_ENUS_sbTEAM_02_A03_BS_ENUS001012
            Building Trust                                              Job Aid      team_02_a03_bs_enus_jateam_02_a03_bs_enust1201
            Strategies for Building Team Cohesion                       Job Aid      team_02_a03_bs_enus_jateam_02_a03_bs_enust1501
           Effective Team Communication                                 Course       team_02_a04_bs_enus
            Actively Listening to Team Members                          SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001016
            Maintaining Open Communication                              SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001013
            Verbal Barriers between Team Members                        SkillBrief   TEAM_02_A04_BS_ENUS_sbTEAM_02_A04_BS_ENUS001009
Strategies for Maintaining Open Communication                        Job Aid      team_02_a04_bs_enus_jateam_02_a04_bs_enust1301
Active Listening                                                     Job Aid      team_02_a04_bs_enus_jateam_02_a04_bs_enust1601
Using Feedback to Improve Team Performance                           Course       team_02_a05_bs_enus
Giving Feedback on a Team                                            SkillBrief   TEAM_02_A05_BS_ENUS_sbTEAM_02_A05_BS_ENUS001010
Receiving Feedback from Team Members                                 SkillBrief   TEAM_02_A05_BS_ENUS_sbTEAM_02_A05_BS_ENUS009016
Principles of Assertiveness                                          Job Aid      team_02_a05_bs_enus_jateam_02_a05_bs_enust1001
Elements of the Process for Receiving Feedback                       Job Aid      team_02_a05_bs_enus_jateam_02_a05_bs_enust1601
Leading Teams: Launching a Successful Team                           Course       team_03_a01_bs_enus
Choosing Team Members                                                SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001016
Team Development Stages                                              SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001003
Team Formation Strategies                                            SkillBrief   TEAM_03_A01_BS_ENUS_sbTEAM_03_A01_BS_ENUS001007
The Stages of Team Development                                       Job Aid      team_03_a01_bs_enus_jateam_03_a01_bs_enust301
Problems and Strategies during Team Formation                        Job Aid      team_03_a01_bs_enus_jateam_03_a01_bs_enust701
Leading Teams: Establishing Goals, Roles, and Guidelines             Course       team_03_a02_bs_enus
Assigning Roles on a Team                                            SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004013
Establishing Goals on a Team                                         SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004008
Establishing Guidelines on a Team                                    SkillBrief   TEAM_03_A02_BS_ENUS_sbTEAM_03_A02_BS_ENUS004015
Steps for Assigning Team Roles                                       Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust1301
Decision-making Process                                              Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust1501
Steps for Establishing Team Goals                                    Job Aid      team_03_a02_bs_enus_jateam_03_a02_bs_enust801
Leading Teams: Developing the Team and its Culture                   Course       team_03_a03_bs_enus
Activities for Team Building                                         SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002005
Developing Your Team through Reward and Recognition                  SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002009
How to Increase Team Participation                                   SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002007
Team Competency Development                                          SkillBrief   TEAM_03_A03_BS_ENUS_sbTEAM_03_A03_BS_ENUS002003
Resolving Team Conflict                                              Job Aid      team_03_a03_bs_enus_jateam_03_a03_bs_enust501
Types of Reward and Recognition for Teams                            Job Aid      team_03_a03_bs_enus_jateam_03_a03_bs_enust901
Leading Teams: Building Trust and Commitment                         Course       team_03_a04_bs_enus
Building Trust                                                       SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002003
Gaining Commitment from Team Members                                 SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002018
Maintaining Trust                                                    SkillBrief   TEAM_03_A04_BS_ENUS_sbTEAM_03_A04_BS_ENUS002007
Team Member Commitment Strategies                                    Job Aid      team_03_a04_bs_enus_jateam_03_a04_bs_enust1801
Building Team Trust                                                  Job Aid      team_03_a04_bs_enus_jateam_03_a04_bs_enust301
Leading Teams: Fostering Effective Communication and Collaboration   Course       team_03_a05_bs_enus
Good Team Communication Qualities                                    SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002003
Healthy Collaboration Achievement                                    SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002010
How to Handle Communication Problems in Meetings                     SkillBrief   TEAM_03_A05_BS_ENUS_sbTEAM_03_A05_BS_ENUS002006
Recognizing Healthy Team Communication                               Job Aid      team_03_a05_bs_enus_jateam_03_a05_bs_enust301
Strategies for Handling Communication Problems                       Job Aid      team_03_a05_bs_enus_jateam_03_a05_bs_enust601
To improve your shadow of a leader skills, start here

Shadow of a Leader
           Leadership Essentials: Motivating Employees                   Course       lead_05_a01_bs_enus
            Using Key Motivational Strategies                            Job Aid      lead_05_a01_bs_enus_jalead_05_a01_bs_enust1601
            Tactics for Encouraging Intrinsic Motivation                 Job Aid      lead_05_a01_bs_enus_jalead_05_a01_bs_enust301
            An Introduction to Motivation                                SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002003
            Key Strategies of Motivation                                 SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002016
            Taking Steps to Encourage Motivation                         SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002005
           Leadership Essentials: Communicating Vision                   Course       lead_05_a02_bs_enus
            Vision Communication Checklist                               Job Aid      lead_05_a02_bs_enus_jalead_05_a02_bs_enust701
            Vision Communications Planning                               Job Aid      lead_05_a02_bs_enus_jalead_05_a02_bs_enust901
            Communicating Vision                                         SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002011
            Techniques for Communicating Vision                          SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002009
            Why Leaders Need to Communicate                              SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002007
           Leadership Essentials: Building Your Influence as a Leader    Course       lead_05_a03_bs_enus
            Assessing Your Organization's Political Frame and Yourself   Job Aid      lead_05_a03_bs_enus_jalead_05_a03_bs_enust701
            The Process of Influencing Others                            Job Aid      lead_05_a03_bs_enus_jalead_05_a03_bs_enust901
            Influence and Organizational Politics                        SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001007
            Influencing Others as a Leader                               SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001009
            Techniques for Influencing and Persuading Others             SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001002
           Leadership Essentials: Leading with Emotional Intelligence    Course       lead_05_a04_bs_enus
            Controlling Emotions and Facilitating                        Job Aid      lead_05_a04_bs_enus_jalead_05_a04_bs_enust1101
            EQ Domains                                                   Job Aid      lead_05_a04_bs_enus_jalead_05_a04_bs_enust301
            Improving Perception Competencies                            SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002008
            Introducing Emotional Intelligence                           SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002003
            Using Self-management and Social Skills                      SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002011
           Leadership Essentials: Leading Business Execution             Course       lead_05_a05_bs_enus
            Supporting Business Execution                                Job Aid      lead_05_a05_bs_enus_jalead_05_a05_bs_enust1101
            Fostering a Business Execution Culture                       Job Aid      lead_05_a05_bs_enus_jalead_05_a05_bs_enust501
            A Business Execution Culture                                 SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001005
            Leveraging Planning and People                               SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001009
            Supporting Business Execution                                SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001011
           Leadership Essentials: Leading Innovation                     Course       lead_05_a06_bs_enus
            Characteristics of an Innovation Culture                     Job Aid      lead_05_a06_bs_enus_jalead_05_a06_bs_enust201
            Best Practices for Innovation Leaders                        Job Aid      lead_05_a06_bs_enus_jalead_05_a06_bs_enust901
            A Business Innovation Culture                                SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001002
            Building an Innovative Culture                               SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001009
            Characteristics and Actions of an Innovation Leader          SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001006
            Leadership Essentials: Leading Change                                  Course       lead_05_a07_bs_enus
            Replacing Inertia and Communicating Change                             Job Aid      lead_05_a07_bs_enus_jalead_05_a07_bs_enust501
            Strategies to Overcome Obstacles                                       Job Aid      lead_05_a07_bs_enus_jalead_05_a07_bs_enust701
            Introducing Change                                                     SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001005
            Leading through Change                                                 SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001007
            Recognizing Obstacles to Change                                        SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001003
            Leadership Essentials: Creating Your Own Leadership Development Plan   Course       lead_05_a08_bs_enus
            Leadership Development Actions                                         Job Aid      lead_05_a08_bs_enus_jalead_05_a08_bs_enust501
            Tools and Techniques for Sustaining the Plan                           Job Aid      lead_05_a08_bs_enus_jalead_05_a08_bs_enust502
            Assessing Yourself and Your Environment                                SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002003
            Evaluating Personal Leadership Development Plans                       SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002007
            Setting Development Goals, Objectives, and Actions                     SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002005



To improve your strategic thinking skills, start here

Strategic Thinking
            Thinking Strategically                                                 Course       stgy_01_a01_bs_enus
            Mintzberg's Schools of Strategic Thought                               Job Aid      stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust801
            Strategic Positioning                                                  Job Aid      stgy_01_a01_bs_enus_jastgy_01_a01_bs_enust3001
            Sustaining Competitive Advantage                                       Course       stgy_01_a02_bs_enus
            Creating a Business Case                                               Job Aid      stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust2301
            Understanding the Value Chain Model                                    Job Aid      stgy_01_a02_bs_enus_jastgy_01_a02_bs_enust1401
            The Imperatives of Innovation and Leadership in Strategy               Course       stgy_01_a03_bs_enus
            Levels of Leadership                                                   Job Aid      stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust3701
            Managers and Leaders                                                   Job Aid      stgy_01_a03_bs_enus_jastgy_01_a03_bs_enust11901
            Planning and Implementing a Business Strategy                          Course       stgy_01_a04_bs_enus
            Five Principles of Strategic Alignment                                 Job Aid      stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1901
            Readiness Questions                                                    Job Aid      stgy_01_a04_bs_enus_jastgy_01_a04_bs_enust1301
            Foundations of Effective Thinking                                      Course       pd_04_a01_bs_enus
            Assessing Claims with Critical Thinking                                Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus004001
            Avoiding Thinking Traps                                                Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus001002
            Becoming an Effective Decision Maker                                   Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus003002
            Developing Effective Thinking Habits                                   Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus004003
            Effective Thinking                                                     Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus001003
            Identifying Your Mind-set                                              Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus003001
            Keeping Track of Intellectual Shortcuts                                Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus001001
            Memory Aids                                                            Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus004002
            Overcoming Bias                                                        Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus002004
           Recognizing Bias                                 Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus002003
           The Strength of Cause and Effect Relationships   Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus002001
           Understanding Biased Judgments                   Skillbrief   pd_04_a01_bs_enus_sbpd_04_a01_bs_enus002002
           Attribution-making Biases                        Job Aid      pd_04_a01_bs_enus_jpd_04_a01_bs_enusc
           Head Off the Mental Shortcuts                    Job Aid      pd_04_a01_bs_enus_jpd_04_a01_bs_enusb
           Problem-solving Biases                           Job Aid      pd_04_a01_bs_enus_jpd_04_a01_bs_enusa
           Problem Framing                                  Course       pd_04_a02_bs_enus
           Checking an Expert's Credibility                 Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus001003
           Chooosing Objectives                             Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus002003
           Finding Problem Sources                          Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus003001
           Identifying Problems                             Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus001001
           Identifying Team Assumptions                     Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus002002
           Making Fishbone Diagrams                         Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus004001
           Performing Causal Flow Analyses                  Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus003002
           Performing Deviation Analyses                    Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus004002
           Problem Re-definition Strategies                 Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus004003
           Reliable Information Sources                     Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus001002
           Validating Assumptions                           Skillbrief   pd_04_a02_bs_enus_sbpd_04_a02_bs_enus002001
           Assessing an Expert's Expertise                  Job Aid      pd_04_a02_bs_enus_jpd_04_a02_bs_enusa
           Fishbone Diagram                                 Job Aid      pd_04_a02_bs_enus_jpd_04_a02_bs_enusc
           Redefining a Business Problem                    Job Aid      pd_04_a02_bs_enus_jpd_04_a02_bs_enusb
           Problem Solving: Generating Alternatives         Course       pd_04_a03_bs_enus
           Achieving an Effective Mind-set                  Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus001001
           BEST Model for Measuring Pros and Cons           Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus002001
           Keeping Problems in Perspective                  Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus004002
           Making Mind-maps                                 Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus003003
           Principles of Brainstorming                      Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus001002
           Reading Your Customers' Minds                    Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus002002
           Using Analogies to Generate Ideas                Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus003001
           Using Creative Visualization                     Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus004001
           Using Idea-nets                                  Skillbrief   pd_04_a03_bs_enus_sbpd_04_a03_bs_enus003002
           BEST Alternatives                                Job Aid      pd_04_a03_bs_enus_jpd_04_a03_bs_enusb
           Mind-map                                         Job Aid      pd_04_a03_bs_enus_jpd_04_a03_bs_enusc
           The Right Mind-set                               Job Aid      pd_04_a03_bs_enus_jpd_04_a03_bs_enusa


To improve your change leadership skills, start here

Change Leadership
           Starting the Change Process                                                    Course mgmt_06_a01_bs_enus
           Change Equation                                                                Job Aid mgmt_06_a01_bs_enus_jmg0181a
           Influencing Styles                                                             Job Aid mgmt_06_a01_bs_enus_jmg0181b
           Managing the Change Process                                                    Course mgmt_06_a02_bs_enus
           Coaching Process                                                               Job Aid mgmt_06_a02_bs_enus_jmg0182d
           Resolving Interpersonal Conflict                                               Job Aid mgmt_06_a02_bs_enus_jmg0182b
           Resolving Organizational Conflict                                              Job Aid mgmt_06_a02_bs_enus_jmg0182a
           Sources of Conflict                                                            Job Aid mgmt_06_a02_bs_enus_jmg0182c
           Integrating Change in Your Organization                                        Course mgmt_06_a03_bs_enus
           Defining Performance Standards                                                 Job Aid mgmt_06_a03_bs_enus_jmg0183d
           Employee-led Feedback                                                          Job Aid mgmt_06_a03_bs_enus_jmg0183b
           Feedback Strategies                                                            Job Aid mgmt_06_a03_bs_enus_jmg0183a
           Team Building Activities                                                       Job Aid mgmt_06_a03_bs_enus_jmg0183e
           Training and Development Strategies                                            Job Aid mgmt_06_a03_bs_enus_jmg0183c
           Using Change Process to Support Employees Simulation                           Simulation GMT006A
                                                                                                    M
           Using Change Process to Support Teams Simulation                               Simulation GMT006B
                                                                                                    M
           Leadership and Change                                                          Course lead_01_a07_bs_enus
           Change Communication Checklist                                                 Job Aid lead_01_a07_bs_enus_jle0147b
           Reaction Classification Worksheet                                              Job Aid lead_01_a07_bs_enus_jle0147a
           Views on Organizational Change                                                 Course pd_03_a01_bs_enus
           Be Aware of Your Fears                                                         Job Aid pd_03_a01_bs_enus_jpd0191b
           Navigating the Change Curve                                                    Job Aid pd_03_a01_bs_enus_jpd0191a
           Recognizing Types of Change                                                    Job Aid pd_03_a01_bs_enus_jpd0191c
           Preparing for Change                                                           Course pd_03_a02_bs_enus
           Assessing Your Transferable Skills                                             Job Aid pd_03_a02_bs_enus_jpd0192c
           Behaviors that Demonstrate Self-motivation                                     Job Aid pd_03_a02_bs_enus_jpd0192a
           Knowing about Learning Styles                                                  Job Aid pd_03_a02_bs_enus_jpd0192b
           Communication during Organizational Change                                     Course pd_03_a03_bs_enus
           A Relaxation Technique                                                         Job Aid pd_03_a03_bs_enus_jpd0193a
           Language and Communication Style                                               Job Aid pd_03_a03_bs_enus_jpd0193c
           Verbal and Nonverbal Signals                                                   Job Aid pd_03_a03_bs_enus_jpd0193b
           Handling Organizational Change Simulation                                      SimulationPD003A

To improve your global mindset skills, start here

Global Mindset
           Diversity on the Job: The Importance of Diversity and the Changing Workplace   Course pd_07_a01_bs_enus
            Diversity Challenges and Barriers                                             SkillBrief PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002020
            Myths about Diversity in the Workplace              SkillBrief PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002003
            The Benefits of Diversity                           SkillBrief PD_07_A01_BS_ENUS_sbPD_07_A01_BS_ENUS002021
            Challenges and Barriers to Diversity                Job Aid pd_07_a01_bs_enus_japd_07_a01_bs_enust2001
            Dispelling the Myths about Diversity                Job Aid pd_07_a01_bs_enus_japd_07_a01_bs_enust301
            Diversity on the Job: Diversity and You             Course pd_07_a02_bs_enus
            Communicating in a Diverse Setting                  SkillBrief PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002017
            Embracing Diversity                                 SkillBrief PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002006
            Self-awareness and Diversity                        SkillBrief PD_07_A02_BS_ENUS_sbPD_07_A02_BS_ENUS002003
            Becoming a Diversity Advocate                       Job Aid pd_07_a02_bs_enus_japd_07_a02_bs_enust601
            Managing in a Global Business Environment           Course mgmt_02_a01_bs_enus
            Eight-step Process for Managing Change              Job Aid mgmt_02_a01_bs_enus_jamgmt_02_a01_bs_enust0901
            Organizational Structures in a Global Environment   Job Aid mgmt_02_a01_bs_enus_jamgmt_02_a01_bs_enust1901
            The Reasons Why Diversity Matters                   Course hr_02_a01_bs_enus
            Diversity Do's and Don'ts                           Job Aid hr_02_a01_bs_enus_jhr0021a
            Diversity Timeline                                  Job Aid hr_02_a01_bs_enus_jhr0021b
            Changing Corporate Culture                          Course hr_02_a02_bs_enus
            Contrasting Diversity and Affirmative Action        Job Aid hr_02_a02_bs_enus_jhr0022a
            Creating a New Mission Statement                    Job Aid hr_02_a02_bs_enus_jhr0022b
            Planning a Diversity Initiative                     Course hr_02_a03_bs_enus
            Diversity Statistics Quiz                           Job Aid hr_02_a03_bs_enus_jhr0023d
            Managing Diversity Action Plan                      Job Aid hr_02_a03_bs_enus_jhr0023h
            Managing Diversity Self-Assessment Worksheet        Job Aid hr_02_a03_bs_enus_jhr0023f
            Organizational Climate Survey                       Job Aid hr_02_a03_bs_enus_jhr0023a
            Organizational Diversity Strategies                 Job Aid hr_02_a03_bs_enus_jhr0023c
            Organizational Reasons to Value Diversity           Job Aid hr_02_a03_bs_enus_jhr0023b
            Valuing Diversity Action Plan                       Job Aid hr_02_a03_bs_enus_jhr0023g
            Valuing Diversity Self-Assessment                   Job Aid hr_02_a03_bs_enus_jhr0023e
            Diversity: the Future                               Course hr_02_a04_bs_enus
            Hallmarks of Effective Holistic Diversity           Job Aid hr_02_a04_bs_enus_jhr0024a
            Work/Life Balance: Terms to Know                    Job Aid hr_02_a04_bs_enus_jhr0024b
            Managing Diversity in the Workplace Simulation      SimulationR002A
                                                                           H


To improve your inspirational leadership skills, start here

Inspirational Leadership
             Leadership Essentials: Motivating Employees        Course    lead_05_a01_bs_enus
              Using Key Motivational Strategies                 Job Aid   lead_05_a01_bs_enus_jalead_05_a01_bs_enust1601
              Tactics for Encouraging Intrinsic Motivation      Job Aid   lead_05_a01_bs_enus_jalead_05_a01_bs_enust301
An Introduction to Motivation                                SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002003
Key Strategies of Motivation                                 SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002016
Taking Steps to Encourage Motivation                         SkillBrief   LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002005
Leadership Essentials: Communicating Vision                  Course       lead_05_a02_bs_enus
Vision Communication Checklist                               Job Aid      lead_05_a02_bs_enus_jalead_05_a02_bs_enust701
Vision Communications Planning                               Job Aid      lead_05_a02_bs_enus_jalead_05_a02_bs_enust901
Communicating Vision                                         SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002011
Techniques for Communicating Vision                          SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002009
Why Leaders Need to Communicate                              SkillBrief   LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002007
Leadership Essentials: Building Your Influence as a Leader   Course       lead_05_a03_bs_enus
Assessing Your Organization's Political Frame and Yourself   Job Aid      lead_05_a03_bs_enus_jalead_05_a03_bs_enust701
The Process of Influencing Others                            Job Aid      lead_05_a03_bs_enus_jalead_05_a03_bs_enust901
Influence and Organizational Politics                        SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001007
Influencing Others as a Leader                               SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001009
Techniques for Influencing and Persuading Others             SkillBrief   LEAD_05_A03_BS_ENUS_sbLEAD_05_A03_BS_ENUS001002
Leadership Essentials: Leading with Emotional Intelligence   Course       lead_05_a04_bs_enus
Controlling Emotions and Facilitating                        Job Aid      lead_05_a04_bs_enus_jalead_05_a04_bs_enust1101
EQ Domains                                                   Job Aid      lead_05_a04_bs_enus_jalead_05_a04_bs_enust301
Improving Perception Competencies                            SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002008
Introducing Emotional Intelligence                           SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002003
Using Self-management and Social Skills                      SkillBrief   LEAD_05_A04_BS_ENUS_sbLEAD_05_A04_BS_ENUS002011
Leadership Essentials: Leading Business Execution            Course       lead_05_a05_bs_enus
Supporting Business Execution                                Job Aid      lead_05_a05_bs_enus_jalead_05_a05_bs_enust1101
Fostering a Business Execution Culture                       Job Aid      lead_05_a05_bs_enus_jalead_05_a05_bs_enust501
A Business Execution Culture                                 SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001005
Leveraging Planning and People                               SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001009
Supporting Business Execution                                SkillBrief   LEAD_05_A05_BS_ENUS_sbLEAD_05_A05_BS_ENUS001011
Leadership Essentials: Leading Innovation                    Course       lead_05_a06_bs_enus
Characteristics of an Innovation Culture                     Job Aid      lead_05_a06_bs_enus_jalead_05_a06_bs_enust201
Best Practices for Innovation Leaders                        Job Aid      lead_05_a06_bs_enus_jalead_05_a06_bs_enust901
A Business Innovation Culture                                SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001002
Building an Innovative Culture                               SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001009
Characteristics and Actions of an Innovation Leader          SkillBrief   LEAD_05_A06_BS_ENUS_sbLEAD_05_A06_BS_ENUS001006
Leadership Essentials: Leading Change                        Course       lead_05_a07_bs_enus
Replacing Inertia and Communicating Change                   Job Aid      lead_05_a07_bs_enus_jalead_05_a07_bs_enust501
Strategies to Overcome Obstacles                             Job Aid      lead_05_a07_bs_enus_jalead_05_a07_bs_enust701
Introducing Change                                           SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001005
Leading through Change                                       SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001007
Recognizing Obstacles to Change                              SkillBrief   LEAD_05_A07_BS_ENUS_sbLEAD_05_A07_BS_ENUS001003
            Leadership Essentials: Creating Your Own Leadership Development Plan   Course       lead_05_a08_bs_enus
            Leadership Development Actions                                         Job Aid      lead_05_a08_bs_enus_jalead_05_a08_bs_enust501
            Tools and Techniques for Sustaining the Plan                           Job Aid      lead_05_a08_bs_enus_jalead_05_a08_bs_enust502
            Assessing Yourself and Your Environment                                SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002003
            Evaluating Personal Leadership Development Plans                       SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002007
            Setting Development Goals, Objectives, and Actions                     SkillBrief   LEAD_05_A08_BS_ENUS_sbLEAD_05_A08_BS_ENUS002005


To improve your select and develop talent skills, start here

Select & Develop Talent
            What to Consider When Hiring                                           Course hr_03_a01_bs_enus
            Action Verbs                                                           Job Aid hr_03_a01_bs_enus_jhr0231a
            Interview Form                                                         Job Aid hr_03_a01_bs_enus_jhr0231b
            Interviewing Effectively                                               Course hr_03_a02_bs_enus
            Creating the Right Environment                                         Job Aid hr_03_a02_bs_enus_jhr0232a
            Stages and Timing of Interviews                                        Job Aid hr_03_a02_bs_enus_jhr0232b
            Choosing the Best Applicant                                            Course hr_03_a03_bs_enus
            Consent to Conduct Background Checks                                   Job Aid hr_03_a03_bs_enus_jhr0233c
            Decision Review Form                                                   Job Aid hr_03_a03_bs_enus_jhr0233a
            Evaluation Form                                                        Job Aid hr_03_a03_bs_enus_jhr0233b
            Effective Hiring and Interviewing Simulation                           SimulationR003A
                                                                                            H
            Tomorrow's Managers' Development Tools                                 Course mgmt_04_a02_bs_enus
            Management Competency Model                                            Job Aid mgmt_04_a02_bs_enus_jmg0112b
            Results-oriented Evaluation                                            Job Aid mgmt_04_a02_bs_enus_jmg0112a
            Managing as Coach and Counselor                                        Course mgmt_04_a03_bs_enus
            Change Feedback Form                                                   Job Aid mgmt_04_a03_bs_enus_jmg0113a
            Disciplinary Action                                                    Job Aid mgmt_04_a03_bs_enus_jmg0113b
            A Primer for Ensuring Accountability                                   Course mgmt_04_a05_bs_enus
            Informal Appraisal Techniques                                          Job Aid mgmt_04_a05_bs_enus_jmg0115a
            Steps in Communicating an Attitude of Fairness                         Job Aid mgmt_04_a05_bs_enus_jmg0115b
            Business Coaching                                                      Course mgmt_09_a01_bs_enus
            Professional Roles                                                     Job Aid mgmt_09_a01_bs_enus_jco0281b
            Sports Coaching Styles                                                 Job Aid mgmt_09_a01_bs_enus_jco0281a

To improve your results orientation skills, start here

Results Orientation
            Managing from Within: Self-empowerment                                 Course       pd_05_a02_bs_enus
            Self-defeating Internal Dialogue                                       Job Aid      pd_05_a02_bs_enus_jpd0262b
            Self-empowerment Model                         Job Aid pd_05_a02_bs_enus_jpd0262a
            Getting Results by Building Relationships      Course comm_13_a01_bs_enus
            Building Relationships: an Evaluation          Job Aid comm_13_a01_bs_enus_jco0511c
            Dealing with Conflict: an Evaluation           Job Aid comm_13_a01_bs_enus_jco0511b
            Planning Reciprocity                           Job Aid comm_13_a01_bs_enus_jco0511a
            Results and Teamwork without Authority         Course comm_13_a02_bs_enus
            Facilitating Team Member Participation         Job Aid comm_13_a02_bs_enus_jco0512b
            Five Key Aspects of a Quality Team Member      Job Aid comm_13_a02_bs_enus_jco0512c
            Maintaining a Positive Team Environment        Job Aid comm_13_a02_bs_enus_jco0512a
            Leading without Authority                      Course comm_13_a03_bs_enus
            Communication Guidelines                       Job Aid comm_13_a03_bs_enus_jco0513b
            Flexibility Evaluation                         Job Aid comm_13_a03_bs_enus_jco0513c
            Self-image Assessment                          Job Aid comm_13_a03_bs_enus_jco0513a
            Creating Change, Gaining Allies                Course comm_13_a04_bs_enus
            Give-and-Take Strategy                         Job Aid comm_13_a04_bs_enus_jco0514b
            Nab the Improbable Partner                     Job Aid comm_13_a04_bs_enus_jco0514c
            Understanding Potential Allies                 Job Aid comm_13_a04_bs_enus_jco0514a
            Communicating to Get Results                   Course comm_13_a05_bs_enus
            Improving Your Credibility                     Job Aid comm_13_a05_bs_enus_jco0515a
            Managing Stress and Stage Fright               Job Aid comm_13_a05_bs_enus_jco0515c
            Preselling Your Presentation Ideas             Job Aid comm_13_a05_bs_enus_jco0515b
            Obtaining Results from the Boss                Course comm_13_a06_bs_enus
            Disagreeing with Your Boss                     Job Aid comm_13_a06_bs_enus_jco0516a
            Listening Skills                               Job Aid comm_13_a06_bs_enus_jco0516b
            Preparing to Ask for More Responsibility       Job Aid comm_13_a06_bs_enus_jco0516c
            Getting Results with No Authority Simulation   SimulationOMM013A
                                                                    C


To improve your personal courage skills, start here

Personal Courage
           Making Decisions Ethically                      Course    pd_02_a01_bs_enus
           Ethical Decision Work Sheet                     Job Aid   pd_02_a01_bs_enus_jpd0171c
           Ethical Obstacle Strategy Guide                 Job Aid   pd_02_a01_bs_enus_jpd0171a
           Ethical Perspectives                            Job Aid   pd_02_a01_bs_enus_jpd0171b
           Business Ethics for Managers                    Course    pd_02_a02_bs_enus
           Communicating Ethical Standards                 Job Aid   pd_02_a02_bs_enus_jpd0172a
           Conflicting Ethical Perspectives                Job Aid   pd_02_a02_bs_enus_jpd0172c
           Correcting Unethical Behavior                   Job Aid   pd_02_a02_bs_enus_jpd0172b
           Working for Your Inner Boss: Personal Accountability   Course    pd_05_a01_bs_enus
           Personal Accountability Map                            Job Aid   pd_05_a01_bs_enus_jpd0261b
           Personal Accountability Plan                           Job Aid   pd_05_a01_bs_enus_jpd0261c
           Personal Accountability Scorecard                      Job Aid   pd_05_a01_bs_enus_jpd0261d
           Work Values Index                                      Job Aid   pd_05_a01_bs_enus_jpd0261a
           A Primer for Ensuring Accountability                   Course    mgmt_04_a05_bs_enus
           Informal Appraisal Techniques                          Job Aid   mgmt_04_a05_bs_enus_jmg0115a
           Steps in Communicating an Attitude of Fairness         Job Aid   mgmt_04_a05_bs_enus_jmg0115b
           The Fundamentals of Effective Thinking                 Course    pd_04_a01_bs_enus
           Attribution-making Biases                              Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusc
           Head Off the Mental Shortcuts                          Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusb
           Problem-solving Biases                                 Job Aid   pd_04_a01_bs_enus_jpd_04_a01_bs_enusa
           Problem Framing                                        Course    pd_04_a02_bs_enus
           Assessing an Expert's Expertise                        Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusa
           Fishbone Diagram                                       Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusc
           Redefining a Business Problem                          Job Aid   pd_04_a02_bs_enus_jpd_04_a02_bs_enusb
           Problem Solving: Generating Alternatives               Course    pd_04_a03_bs_enus
           BEST Alternatives                                      Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusb
           Mind-map                                               Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusc
           The Right Mind-set                                     Job Aid   pd_04_a03_bs_enus_jpd_04_a03_bs_enusa
           Making Decisions Dynamically                           Course    pd_04_a04_bs_enus
           PMI Analysis                                           Job Aid   pd_04_a04_bs_enus_jpd_04_a04_bs_enusa
           Real Dialogue                                          Job Aid   pd_04_a04_bs_enus_jpd_04_a04_bs_enusc
           The Devil's Advocacy Technique                         Job Aid   pd_04_a04_bs_enus_jpd_04_a04_bs_enusb


To improve your self-awareness skills, start here

Self-Awareness
           Defining Emotional Intelligence                        Course    comm_09_a01_bs_enus
           Counteracting Anxiety Worksheet                        Job Aid   comm_09_a01_bs_enus_jco0141b
           Physiological Responses Worksheet                      Job Aid   comm_09_a01_bs_enus_jco0141a
           Emotional Intelligence in the Workplace                Course    comm_09_a02_bs_enus
           Assessing Your Blind Spots                             Job Aid   comm_09_a02_bs_enus_jco0142b
           Mood Management                                        Job Aid   comm_09_a02_bs_enus_jco0142a
           Emotional Intelligence and Teamwork                    Course    comm_09_a03_bs_enus
           Building Empathy                                       Job Aid   comm_09_a03_bs_enus_jco0143c
           Managing Conflict                                      Job Aid   comm_09_a03_bs_enus_jco0143b
           Types of Appeals                                       Job Aid   comm_09_a03_bs_enus_jco0143a
Increasing Emotional Intelligence               Course comm_09_a04_bs_enus
Changing Your Interpretations                   Job Aid comm_09_a04_bs_enus_jco0144b
Evaluating Your Thought Processes               Job Aid comm_09_a04_bs_enus_jco0144a
Reframing Experiences                           Job Aid comm_09_a04_bs_enus_jco0144c
Understanding Your Interpretations              Job Aid comm_09_a04_bs_enus_jco0144d
Emotionally Intelligent Leadership              Course comm_09_a05_bs_enus
Delegating Assignments                          Job Aid comm_09_a05_bs_enus_jco0145a
Goal Plan                                       Job Aid comm_09_a05_bs_enus_jco0145b
Preparing for Difficult Discussions             Job Aid comm_09_a05_bs_enus_jco0145c
Emotional Intelligence at Work Simulation       SimulationOMM009A
                                                           C
Leadership Essentials: Motivating Employees     Course lead_05_a01_bs_enus
 Using Key Motivational Strategies              Job Aid lead_05_a01_bs_enus_jalead_05_a01_bs_enust1601
 Tactics for Encouraging Intrinsic Motivation   Job Aid lead_05_a01_bs_enus_jalead_05_a01_bs_enust301
 An Introduction to Motivation                  SkillBrief LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002003
 Key Strategies of Motivation                   SkillBrief LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002016
 Taking Steps to Encourage Motivation           SkillBrief LEAD_05_A01_BS_ENUS_sbLEAD_05_A01_BS_ENUS002005
Leadership Essentials: Communicating Vision     Course lead_05_a02_bs_enus
 Vision Communication Checklist                 Job Aid lead_05_a02_bs_enus_jalead_05_a02_bs_enust701
 Vision Communications Planning                 Job Aid lead_05_a02_bs_enus_jalead_05_a02_bs_enust901
 Communicating Vision                           SkillBrief LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002011
 Techniques for Communicating Vision            SkillBrief LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002009
 Why Leaders Need to Communicate                SkillBrief LEAD_05_A02_BS_ENUS_sbLEAD_05_A02_BS_ENUS002007
BS_ENUS001005
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BS_ENUS001008
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BS_ENUS001011




NUS002020
NUS002003
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NUS002017
NUS002006
NUS002003
nust0901
nust1901
NUS002006
NUS002009
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NUS002003
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NUS002007




NUS002003
NUS002035
NUS002039
BS_ENUS001002
BS_ENUS001004
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BS_ENUS001002
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BS_ENUS002005
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BS_ENUS002003




BS_ENUS002003
BS_ENUS002018
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BS_ENUS002003
BS_ENUS002010
BS_ENUS002006
enust1301
enust501
_BS_ENUS002003
_BS_ENUS002005
_BS_ENUS002013


enust301
enust901
_BS_ENUS002005
_BS_ENUS002009
_BS_ENUS002003


enust501
enust301
_BS_ENUS002007
_BS_ENUS002005
_BS_ENUS002003


enust301
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_BS_ENUS001003
_BS_ENUS001005
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enust501
enust701
_BS_ENUS001005
_BS_ENUS001007
_BS_ENUS001003


NUS002020
NUS002003
NUS002021




NUS002017
NUS002006
NUS002003
_BS_ENUS001005
_BS_ENUS001007
_BS_ENUS001003




_BS_ENUS001009
_BS_ENUS001007
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_BS_ENUS001007
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_BS_ENUS001003
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BS_ENUS001002
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BS_ENUS001015
BS_ENUS001002
BS_ENUS001005
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BS_ENUS001016
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BS_ENUS001016
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BS_ENUS004013
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BS_ENUS002005
BS_ENUS002009
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BS_ENUS002003




BS_ENUS002003
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BS_ENUS002003
BS_ENUS002010
BS_ENUS002006
S_ENUS002003
S_ENUS002016
S_ENUS002005




S_ENUS002011
S_ENUS002009
S_ENUS002007




S_ENUS001007
S_ENUS001009
S_ENUS001002




S_ENUS002008
S_ENUS002003
S_ENUS002011




S_ENUS001005
S_ENUS001009
S_ENUS001011




S_ENUS001002
S_ENUS001009
S_ENUS001006
S_ENUS001005
S_ENUS001007
S_ENUS001003




S_ENUS002003
S_ENUS002007
S_ENUS002005
NUS002020
NUS002003
NUS002021




NUS002017
NUS002006
NUS002003



nust0901
nust1901
S_ENUS002003
S_ENUS002016
S_ENUS002005




S_ENUS002011
S_ENUS002009
S_ENUS002007




S_ENUS001007
S_ENUS001009
S_ENUS001002




S_ENUS002008
S_ENUS002003
S_ENUS002011




S_ENUS001005
S_ENUS001009
S_ENUS001011




S_ENUS001002
S_ENUS001009
S_ENUS001006




S_ENUS001005
S_ENUS001007
S_ENUS001003
S_ENUS002003
S_ENUS002007
S_ENUS002005
S_ENUS002003
S_ENUS002016
S_ENUS002005




S_ENUS002011
S_ENUS002009
S_ENUS002007
The Leadership KnowledgeCenter includes the following roadmaps
To learn about Leadership, start here
     Roadmap Title              Course Title                                                             Course ID
    Leadership Essentials
                                  Leadership Essentials: Motivating Employees                            lead_05_a01_bs_enus
                                  Leadership Essentials: Communicating Vision                            lead_05_a02_bs_enus
                                  Leadership Essentials: Building Your Influence as a Leader             lead_05_a03_bs_enus
                                  Leadership Essentials: Leading with Emotional Intelligence             lead_05_a04_bs_enus
                                  Leadership Essentials: Leading Business Execution                      lead_05_a05_bs_enus
                                  Leadership Essentials: Leading Innovation                              lead_05_a06_bs_enus
                                  Leadership Essentials: Leading Change                                  lead_05_a07_bs_enus
                                  Leadership Essentials: Creating Your Own Leadership Development Plan   lead_05_a08_bs_enus
                                  Motivating Employees and Leading Change Simulation                     LEAD005A

    Business Execution
                                  Foundations for Business Execution                                     LEAD0151
                                  Creating a Business Execution Culture                                  LEAD0152
                                  Business Execution in Action                                           LEAD0153

    Leading the Workforce Generation
                               Introduction to Work Force Generations                                    LEAD0231
                               Attracting, Developing, and Retaining Generations                         LEAD0232
                               Leading Silent Generation and Baby Boom Workers                           LEAD0233
                               Leading Generations X and Next                                            LEAD0234
                               Making Cross-generational Teams Work                                      LEAD0235
                               Cross-generational Workers in the 21st Century                            LEAD0236

    Emotional Intelligence at Work
                                 Defining Emotional Intelligence                                         comm_09_a01_bs_enus
                                 Emotional Intelligence in the Workplace                                 comm_09_a02_bs_enus
                                 Emotional Intelligence and Teamwork                                     comm_09_a03_bs_enus
                                 Increasing Emotional Intelligence                                       comm_09_a04_bs_enus
                                 Emotionally Intelligent Leadership                                      comm_09_a05_bs_enus
                                 Emotional Intelligence at Work Simulation                               COMM009A
                                 Emotional Intelligence at Work Simulation                               3PSCOMM025A

    Leading Teams
                                  Leading Teams: Launching a Successful Team                             team_03_a01_bs_enus
                                  Leading Teams: Establishing Goals, Roles, and Guidelines               team_03_a02_bs_enus
                                   Leading Teams: Developing the Team and its Culture                   team_03_a03_bs_enus
                                   Leading Teams: Building Trust and Commitment                         team_03_a04_bs_enus
                                   Leading Teams: Fostering Effective Communication and Collaboration   team_03_a05_bs_enus
                                   Leading Teams: Motivating and Optimizing Performance                 team_03_a06_bs_enus
                                   Leading Teams: Dealing with Conflict                                 team_03_a07_bs_enus
                                   Leading Teams: Managing Virtual Teams                                team_03_a08_bs_enus

To learn about applying leadership, start here

     The 21st Century Learning Curve
                                 Knowledge as Strategy: Performance Improvement                         KNOW0111
                                 The Power of the Learning Organization                                 KNOW0112
                                 The Potential of Self-directed Learning                                KNOW0113
                                 Benchmarking for Best Practices                                        KNOW0116
                                 Implementing and Evaluating Self-directed Learning                     KNOW0114
                                 Performance Support                                                    KNOW0115

     Succession Planning
                                   Succession Planning Overview                                         LEAD0301
                                   Succession Planning Strategies                                       LEAD0302
                                   Succession Planning and Human Resources                              LEAD0303
                                   Succession Planning Management                                       LEAD0304

     Moving From an Operational Manager to a Strategic Thinker
                                Thinking Strategically                                                  stgy_01_a01_bs_enus
                                Sustaining Competitive Advantage                                        stgy_01_a02_bs_enus
                                The Imperatives of Innovation and Leadership in Strategy                stgy_01_a03_bs_enus
                                Planning and Implementing a Business Strategy                           stgy_01_a04_bs_enus
                                Moving from an Operational Manager to a Strategic Thinker Simulation    STGY001A

     Leading and Implementing Sustainable Green Business Strategies
                                Introduction to Green Business and Sustainability                       stgy_04_a01_bs_enus
                                Green Business: Planning Sustainability Strategies                      stgy_04_a02_bs_enus
                                Green Business: Implementing Sustainability Strategies                  stgy_04_a03_bs_enus

To learn about support for leaders, start here

     Building Improved Work Relationships
                                 Effective Interfunctional Relationships                                comm_12_a01_bs_enus
                                 Effective Intercultural Relationships                                  comm_12_a02_bs_enus
                                  Effective Intergender Relationships                   comm_12_a03_bs_enus
                                  Effective Relationships with Customers                comm_12_a04_bs_enus
                                  Effective Relationships with Business Partners        comm_12_a05_bs_enus
                                  Building Improved Work Relationships Simulation       COMM012A

    Giving Successful Presentations
                                 Presenting Successfully                                comm_05_a01_bs_enus
                                 Delivering the Message                                 comm_05_a02_bs_enus
                                 Available Presentation Resources                       comm_05_a03_bs_enus

    Effective Use of Feedback for Business
                                  An Essential Guide to Giving Feedback                 COMM0521
                                  Coping with Criticism and Feedback                    COMM0522
                                  Giving Feedback to Colleagues                         COMM0523
                                  Team Feedback: A guide                                COMM0524
                                  Giving Feedback: A Manager's Guide                    COMM0525

    Business Coaching Essentials
                                Business Coaching: Getting Ready to Coach               mgmt_14_a01_bs_enus
                                Business Coaching: Conducting Coaching Sessions         mgmt_14_a02_bs_enus
                                Business Coaching: Building the Coaching Relationship   mgmt_14_a03_bs_enus
                                Business Coaching: Using Different Coaching Styles      mgmt_14_a04_bs_enus

Additional Assets
    Business Impact Series
                                  Making Meetings Work                                  _pc_bi_pfbi018
                                  Executing Innovation                                  _pc_bi_lsbi016
                                  Influencing Key Decision Makers                       _pc_bi_lsbi015
                                  Returning to Core Competencies                        _pc_bi_lsbi014
                                  Wanted - Innovation Leaders                           _pc_bi_lsbi013
                                  Involving Employees in Corporate Change               _pc_bi_lsbi011
                                  Communicating a Shared Vision                         _pc_bi_lsbi001
                                  Succession Planning                                   _pc_bi_lsbi002
                                  Leading Teams through Change                          _pc_bi_lsbi003
                                  Building Trust Incrementally                          _pc_bi_lsbi004
                                  Leading Outside the Organization                      _pc_bi_lsbi005
                                  Knowing When to Take Leadership Risks                 _pc_bi_lsbi006
                                  Developing the Next Generation                        _pc_bi_lsbi007
                                  Fostering a Business Execution Culture                _pc_bi_lsbi008
                                  Inspiring Your Team                                   _pc_bi_lsbi010
                   Pave Your Own Path                                                     _pc_bi_lsbi009
                   Turning Problems Around with Reverse Brainstorming                     _pc_bi_lsbi017
                   Communicating with a Cross-cultural Audience                           3PS_pc_bi_pfbi020
                   Five Steps to Perfection: Implementing Lean                            3PS_pc_bi_ssbi009

Challenge Series
                   Increasing Competitiveness through Collboration                        _pc_ch_lsch006
                   Succession Planning and Management Programs                            _pc_ch_lsch004
                   Coping with Accusations in the Workplace                               _pc_ch_lsch003
                   Recognizing Natural Leaders                                            _pc_ch_lsch001
                   Motivating Human Behavior                                              _pc_ch_lsch002
                   Dispute Resolution in International Contracts                          _pc_ch_lsch005
                   Developing a Business Execution Culture                                _pc_ch_lach001
                   Ethics, Integrity, and Trust                                           _pc_ch_lach005
                   Leading Change                                                         _pc_ch_lach004
                   Surviving the Talent Crunch                                            _pc_ch_lsch007
                   Managing Performance                                                   _pc_ch_lach002
                   Leader as Motivator                                                    _pc_ch_lach008
                   Leading Innovation                                                     _pc_ch_lach010
                   Hiring Strategic Thinkers                                              _pc_ch_lach011
                   The Emotionally Intelligent Leader                                     _pc_ch_lach014
                   Influence and Persuasion                                               _pc_ch_lach016
                   Evaluating Globalization Opportunities                                 _pc_ch_lach019
                   Attracting and Retaining Talent                                        3PS_pc_ch_lach021

Practice Zone
                   Building Improved Work Relationships                                   COMM012A
                   Leading the Workforce Generations                                      LEAD0230
                   Initiating a Succession Plan                                           LEAD0300
                   Implementing a Succession Plan                                         LEAD030S
                   Business Execution                                                     LEAD0150
                   Emotional Intelligence at Work Simulation                              COMM009A
                   Moving from an Operational Manager to a Strategic Thinker Simulation   STGY001A
The Leadership Expectations KnowledgeCenter includes the following roadmaps
   To improve your strategic thinking skills, start here
   Roadmap Title Course Title                                                                       Course ID
   Strategic Thinking
                     Thinking Strategically                                                         stgy_01_a01_bs_enus
                     Sustaining Competitive Advantage                                               stgy_01_a02_bs_enus
                     The Imperatives of Innovation and Leadership in Strategy                       stgy_01_a03_bs_enus
                     Planning and Implementing a Business Strategy                                  stgy_01_a04_bs_enus
                     Foundations of Effective Thinking                                              pd_04_a01_bs_enus
                     Problem Framing                                                                pd_04_a02_bs_enus
                     Problem Solving: Generating Alternatives                                       pd_04_a03_bs_enus
                     Five Steps to Perfection: Implementing Lean                                    3PS_pc_bi_ssbi009

   To improve your change leadership skills, start here

   Change Leadership
                   Starting the Change Process                                                      mgmt_06_a01_bs_enus
                   Managing the Change Process                                                      mgmt_06_a02_bs_enus
                   Integrating Change in Your Organization                                          mgmt_06_a03_bs_enus
                   Using Change Process to Support Employees Simulation                             MGMT006A
                   Using Change Process to Support Teams Simulation                                 MGMT006B
                   Leadership and Change                                                            lead_01_a07_bs_enus
                   Views on Organizational Change                                                   pd_03_a01_bs_enus
                   Preparing for Change                                                             pd_03_a02_bs_enus
                   Communication during Organizational Change                                       pd_03_a03_bs_enus
                   Handling Organizational Change Simulation                                        PD003A
                   Communicating Organizational Change                                              3PS_pc_bi_mgbi015

   To improve your global mindset skills, start here

   Global Mindset
                     Diversity on the Job: The Importance of Diversity and the Changing Workplace   pd_07_a01_bs_enus
                     Diversity on the Job: Diversity and You                                        pd_07_a02_bs_enus
                     Managing in a Global Business Environment                                      mgmt_02_a01_bs_enus
                     Fundamentals of Globalization: Managing in a Global Environment                3PSstgy_05_a04_bs_en
                     Fundamentals of Globalization: Analyzing the Global Environment                3PSstgy_05_a02_bs_en
                     The Reasons Why Diversity Matters                                              hr_02_a01_bs_enus
                     Changing Corporate Culture                                                     hr_02_a02_bs_enus
                  Planning a Diversity Initiative                                        hr_02_a03_bs_enus
                  Diversity: the Future                                                  hr_02_a04_bs_enus
                  Managing Diversity in the Workplace Simulation                         HR002A
                  Communicating with a Cross-cultural Audience                           3PS_pc_bi_pfbi020

To improve your inspirational leadership skills, start here

Inspirational Leadership
                  Leadership Essentials: Motivating Employees                            lead_05_a01_bs_enus
                  Leadership Essentials: Communicating Vision                            lead_05_a02_bs_enus
                  Leadership Essentials: Building Your Influence as a Leader             lead_05_a03_bs_enus
                  Leadership Essentials: Leading with Emotional Intelligence             lead_05_a04_bs_enus
                  Leadership Essentials: Leading Business Execution                      lead_05_a05_bs_enus
                  Leadership Essentials: Leading Innovation                              lead_05_a06_bs_enus
                  Leadership Essentials: Leading Change                                  lead_05_a07_bs_enus
                  Leadership Essentials: Creating Your Own Leadership Development Plan   lead_05_a08_bs_enus

To improve your select and develop talent skills, start here

Select & Develop Talent
                  What to Consider When Hiring                                           hr_03_a01_bs_enus
                  Interviewing Effectively                                               hr_03_a02_bs_enus
                  Choosing the Best Applicant                                            hr_03_a03_bs_enus
                  Effective Hiring and Interviewing Simulation                           HR003A
                  Tomorrow's Managers' Development Tools                                 mgmt_04_a02_bs_enus
                  Managing as Coach and Counselor                                        mgmt_04_a03_bs_enus
                  A Primer for Ensuring Accountability                                   mgmt_04_a05_bs_enus
                  Business Coaching                                                      mgmt_09_a01_bs_enus
                  The Art of Effective Coaching                                          3PS_pc_bi_lsbi018
                  Managing Fairly                                                        3PS_pc_bi_mgbi016
                  Attracting and Retaining Talent                                        3PS_pc_ch_lach021
                  Talent Management: Basics                                              3PSmgmt_18_a01_bs_en
                  Talent Management: Planning                                            3PSmgmt_18_a02_bs_en
                  Talent Management: Acquiring Talent                                    3PSmgmt_18_a03_bs_en
                  Talent Management: Developing and Engaging Talent                      3PSmgmt_18_a04_bs_en
                  Talent Management: Retaining Talent                                    3PSmgmt_18_a05_bs_en

To improve your results orientation skills, start here

Results Orientation
                   Managing from Within: Self-empowerment                 pd_05_a02_bs_enus
                   Getting Results by Building Relationships              comm_13_a01_bs_enus
                   Results and Teamwork without Authority                 comm_13_a02_bs_enus
                   Leading without Authority                              comm_13_a03_bs_enus
                   Creating Change, Gaining Allies                        comm_13_a04_bs_enus
                   Communicating to Get Results                           comm_13_a05_bs_enus
                   Obtaining Results from the Boss                        comm_13_a06_bs_enus
                   Getting Results with No Authority Simulation           COMM013A

To improve your personal courage skills, start here

Personal Courage
                   Making Decisions Ethically                             pd_02_a01_bs_enus
                   Business Ethics for Managers                           pd_02_a02_bs_enus
                   Working for Your Inner Boss: Personal Accountability   pd_05_a01_bs_enus
                   A Primer for Ensuring Accountability                   mgmt_04_a05_bs_enus
                   The Fundamentals of Effective Thinking                 pd_04_a01_bs_enus
                   Problem Framing                                        pd_04_a02_bs_enus
                   Problem Solving: Generating Alternatives               pd_04_a03_bs_enus
                   Making Decisions Dynamically                           pd_04_a04_bs_enus

To improve your self-awareness skills, start here

Self-Awareness
                   Defining Emotional Intelligence                        comm_09_a01_bs_enus
                   Emotional Intelligence in the Workplace                comm_09_a02_bs_enus
                   Emotional Intelligence and Teamwork                    comm_09_a03_bs_enus
                   Increasing Emotional Intelligence                      comm_09_a04_bs_enus
                   Emotionally Intelligent Leadership                     comm_09_a05_bs_enus
                   Emotional Intelligence at Work Simulation              COMM009A
                   Leadership Essentials: Motivating Employees            lead_05_a01_bs_enus
                   Leadership Essentials: Communicating Vision            lead_05_a02_bs_enus
The Management KnowledgeCenter includes the following roadmaps
If you’re new to Management, start here
      Roadmap Title        Course Title                                                         Course ID
    Crucial Skills for Tomorrow Managers
                              Tomorrow's Managers' Competencies                                 mgmt_04_a01_bs_enus
                              Tomorrow's Managers' Development Tools                            mgmt_04_a02_bs_enus
                              Managing as Coach and Counselor                                   mgmt_04_a03_bs_enus
                              Managing as Project Champion                                      mgmt_04_a04_bs_enus
                              A Primer for Ensuring Accountability                              mgmt_04_a05_bs_enus
                              Crucial Skills for Tomorrow's Managers Simulation                 MGMT004A

    Moving into Management
                               Taking on a Management Role                                      mgmt_03_a01_bs_enus
                               Becoming a Manager: Responsibilities and Fears                   mgmt_03_a02_bs_enus
                               Becoming a Manager: Leading and Communicating                    mgmt_03_a03_bs_enus
                               A New Manager and the Company's Future                           mgmt_03_a04_bs_enus
                               Management Essentials: Directing Others                          3PSmgmt_15_a01_bs_en
                               Management Essentials: Delegating                                3PSmgmt_15_a02_bs_en
                               Management Essentials: Developing Your Direct Reports            3PSmgmt_15_a03_bs_en
                               Management Essentials: Confronting Difficult Employee Behavior   3PSmgmt_15_a04_bs_en
                               Management Essentials: Managing a Diverse Team                   3PSmgmt_15_a05_bs_en
                               Management Essentials: Treating Your Direct Reports Fairly       3PSmgmt_15_a06_bs_en
                               Management Essentials: Caring about Your Direct Reports          3PSmgmt_15_a07_bs_en
                               First Time Manager: Understanding a Manager's Role               3PSmgmt_16_a01_bs_en
                               First Time Manager: Challenges                                   3PSmgmt_16_a02_bs_en
                               First Time Manager: Meeting Expectations                         3PSmgmt_16_a03_bs_en
                               Making the Move Into Management                                  3PS_pc_ch_lach029

    Managing Contractors and Temporary Employees
                            Doing Business with Independent Contractors                         MGMT0701
                            Hiring Temporary (Contingent) Employees                             MGMT0702
                            Managing Contingent Workers                                         MGMT0703
                            Legal Pitfalls Regarding Independent Contractors                    MGMT0704
                            Working with Temporary Agencies                                     MGMT0705

    Effective Delegation
                               The Basics of Delegation                                         mgmt_07_a01_bs_enus
                               Delegation: the Personal Approach                                mgmt_07_a02_bs_enus
                               Managing Delegation                                              mgmt_07_a03_bs_enus
    Moving from Technical Professional to Management
                             Management Development for Technical Professionals             MGMT0121
                             Communication Skills for Successful Management                 MGMT0122
                             Process Management Skills                                      MGMT0123
                             Leadership Development for Technical Professionals             MGMT0124
                             Strategies for Transitioning into Management                   MGMT0125
                             Transitioning from Technical Professional to Management        3PSmgmt_19_a01_bs_en
                             Strategies for Transitioning to Technical Management           3PSmgmt_19_a02_bs_en

If you’re already working in Management, start here

    Problem Performance Management
                           Problem Performance Prevention                                   mgmt_05_a01_bs_enus
                           Problem Performance Identification                               mgmt_05_a02_bs_enus
                           Problem Performance Improvement                                  mgmt_05_a03_bs_enus
                           Addressing Problem Performance                                   mgmt_05_a04_bs_enus

    The Essentials of Mentoring
                              Mentoring Effectively                                         mgmt_10_a01_bs_enus
                              Mentoring as a Manager                                        mgmt_10_a02_bs_enus
                              Implementing a Mentoring Program for the Organization         mgmt_10_a03_bs_enus
                              Mentoring Strategies for the 21st Century                     mgmt_10_a04_bs_enus
                              Achieving Success: the Help of a Mentor                       mgmt_10_a05_bs_enus
                              Mentoring On-line                                             mgmt_10_a06_bs_enus

    Business Coaching Essentials
                           Business Coaching: Getting Ready to Coach                        mgmt_14_a01_bs_enus
                           Business Coaching: Conducting Coaching Sessions                  mgmt_14_a02_bs_enus
                           Business Coaching: Building the Coaching Relationship            mgmt_14_a03_bs_enus
                           Business Coaching: Using Different Coaching Styles               mgmt_14_a04_bs_enus

    Managing Technical Professionals
                            Understanding Technical Professionals                           MGMT0291
                            Attracting, Motivating, and Retaining Technical Professionals   MGMT0292
                            Models for Managing Technical Professionals                     MGMT0293
                            Developing Career Plans for Your Technical Professionals        MGMT0294
                            Managing Technical Professionals Simulation                     MGMT0290
                            Managing Technical Professionals                                3PSmgmt_19_a03_bs_en
To concentrate on specific Management skills, start here

    Managing Organizational Change
                             Managing Change: Understanding Change                                    mgmt_13_a01_bs_enus
                             Managing Change: Building Positive Support for Change                    mgmt_13_a02_bs_enus
                             Managing Change: Dealing with Resistance to Change                       mgmt_13_a03_bs_enus
                             Managing Change: Sustaining Organizational Change                        mgmt_13_a04_bs_enus

    Appraising Performance
                                Assessing Performance Continuously                                    mgmt_11_a01_bs_enus
                                Performance Reviews                                                   mgmt_11_a02_bs_enus
                                Appraising Performance Simulation                                     MGMT011A
                                Performance Appraisal Essentials: Planning for Appraisals             3PSmgmt_17_a01_bs_en
                                Performance Appraisal Essentials: Conducting Traditional Appraisals   3PSmgmt_17_a02_bs_en
                                Performance Appraisal Essentials: 360-degree Appraisals               3PSmgmt_17_a03_bs_en

    Fundamentals of Business Crises Management
                            Preparing for Business Crises                                             MGMT0171
                            Responding to Business Crises                                             MGMT0172
                            Recovering from Business Crises                                           MGMT0173
                            The Fundamentals of Business Crises Management Simulation                 MGMT0170

    Facilitating Successfully
                                The Facilitator Role                                                  mgmt_08_a01_bs_enus
                                Facilitative Fundamentals: Tools and Techniques                       mgmt_08_a02_bs_enus
                                Facilitating Meetings and Work Groups                                 mgmt_08_a03_bs_enus
                                Facilitating Difficult Situations                                     mgmt_08_a04_bs_enus
                                Facilitative Tools and Formats: Offering Options                      mgmt_08_a05_bs_enus
                                Facilitative Leadership                                               mgmt_08_a06_bs_enus

    360-Degree Performance Review
                            About 360-Degree Performance Feedback                                     MGMT0151
                            Elements of a 360-Degree Performance Review                               MGMT0152
                            Delivering 360-Degree Performance Feedback                                MGMT0153
                            360-Degree Performance Appraisal Simulation                               MGMT0150

    Advanced Management Skills
                          Managing in a Global Business Environment                                   mgmt_02_a01_bs_enus
                          Fundamentals of Globalization: Managing in a Global Environment             3PSstgy_05_a04_bs_en
                          Fundamentals of Globalization: Analyzing the Global Environment             3PSstgy_05_a02_bs_en
                             Managing Cross-Functions                                       mgmt_02_a02_bs_enus
                             Managing For High Performance                                  mgmt_02_a03_bs_enus
                             Managing Managers                                              mgmt_02_a04_bs_enus
                             Managing Upward Relationships                                  mgmt_02_a05_bs_enus
                             Advanced Management Skills Simulation                          MGMT002A

    Certified Manager of Quality/Organizational Excellence
                              Leadership                                                    oper_04_a01_bs_enus
                              Team Dynamics                                                 oper_04_a02_bs_enus
                              Developing and Deploying Strategic Plans                      oper_04_a03_bs_enus
                              Managerial Skills and Abilities                               oper_04_a04_bs_enus
                              Communication Skills and Project Management                   oper_04_a05_bs_enus
                              Quality Systems, Models, and Theories                         oper_04_a06_bs_enus
                              Problem Solving and Process Management Tools                  oper_04_a07_bs_enus
                              Measurement: Assessment and Metrics                           oper_04_a08_bs_enus
                              Customer Focused Management                                   oper_04_a09_bs_enus
                              Supply Chain Management                                       oper_04_a10_bs_enus
                              Training and Development                                      oper_04_a11_bs_enus

Additional Assets
    Business Impact Series
                             Making Meetings Work                                           _pc_bi_pfbi018
                             Managing Meetings for Productivity and Effectiveness           3PS_pc_ch_lach031
                             Understanding the Motives of Millennials                       _pc_bi_mgbi014
                             Performance Dashboard or Scorecard?                            _pc_bi_mgbi012
                             Developing Adaptable Managers                                  _pc_bi_mgbi013
                             Managing Communications in a Virtual Team – Business Impacts   _pc_bi_mgbi001
                             Using Conflicts to an Organization's Advantage                 _pc_bi_mgbi002
                             Prioritizing Personal and Professional Responsibilities        _pc_bi_mgbi003
                             Managing the Stress of Organizational Change                   _pc_bi_mgbi004
                             Managing an Aging Workforce                                    _pc_bi_mgbi005
                             Delegating the Appropriate Tasks                               _pc_bi_mgbi007
                             Is Your Company Prepared for a Crisis?                         _pc_bi_mgbi006
                             Preventing High Turnover Rates: How to Keep the Best           _pc_bi_mgbi008
                             Confrontation: What's the Best Approach                        _pc_bi_mgbi009
                             Employee Exhaustion: Managing a Well-Balanced Workload         _pc_bi_mgbi010
                             Managing Top Performers Is Always Easy...Right?                _pc_bi_hrbi013
                             Managing Fairly                                                3PS_pc_bi_mgbi016
                             Communicating Organizational Change                            3PS_pc_bi_mgbi015
Challenge Series
                   Employee Engagement                                                  _pc_ch_mgch006
                   Maintaining an Engaging Organization                                 3PSlead_06_a02_bs_en
                   Assessing Employees for Cultural Adaptability                        _pc_ch_pfch001
                   Adopting the Appropriate Management Style                            _pc_ch_mgch005
                   Developing Self-Sufficient Teams                                     _pc_ch_mgch001
                   Power and Politics in Matrixed Teams                                 _pc_ch_mgch002
                   Manager to Manager Conflict                                          _pc_ch_mgch003
                   External Consultants Can Help                                        _pc_ch_mgch004
                   Assessing Employees for Cultural Adaptability                        _pc_ch_pfch001
                   Giving Appropriate Feedback                                          _pc_ch_lach006
                   Managing Conflict                                                    _pc_ch_lach009
                   Developing People                                                    _pc_ch_lach013
                   Managing Diversity                                                   _pc_ch_lach015
                   Developing Employees through Delegation                              _pc_ch_lach017

SkillSims
                   Crucial Skills for Tomorrow's Managers Simulation                    MGMT004A
                   Moving into a Management Role Simulation                             MGMT003A
                   Leadership and Management Simulation                                 MGMT003B
                   Hiring and Managing Contractors Simulation                           MGMT0700
                   Delegating Effectively Simulation                                    MGMT007A
                   Transitioning From Technical Professional to Management Simulation   MGMT0120
                   From Technical Professional to Leadership Simulation                 MGMT012S
                   Avoiding Problem Performance Simulation                              MGMT005A
                   Dealing with Problem Performance Simulation                          MGMT005B
                   Essentials of Mentoring SkillSimulation                              MGMT010A
                   Coaching with Confidence Simulation                                  MGMT009A
                   Coaching Teams and Personalities Simulation                          MGMT009B
                   Using Change Process to Support Employees Simulation                 MGMT006A
                   Business Crisis Management Simulation                                MGMT0170
                   360-Degree Performance Appraisal Simulation                          MGMT0150
                   Facilitating Successfully Simulation                                 MGMT008A
                   Appraising Performance Simulation                                    MGMT011A
                   Using Change Process to Support Teams Simulation                     MGMT006B
                   Advanced Management Skills Simulation                                MGMT002A
                   Managing Technical Professionals Simulation                          MGMT0290
The MCSE and MCSA Certification KnowledgeCenter includes the
following roadmaps
To prepare for MCSE core exams, start here
     Roadmap Title Course Title                                                                   Course ID
Networking System
    Exam 70-290
                    Windows Server 2003: Basic Concepts                                           124011_ENG
                    Windows Server 2003: Managing Users, Groups, and Computers                    123546_ENG
                    Windows Server 2003: Managing Resource Access                                 123572_ENG
                    Windows Server 2003: Managing Hardware, Disks, and Logical Devices            123582_ENG
                    Windows Server 2003: Managing the Server Environment                          123605_ENG
                    Windows Server 2003: Managing Disaster Recovery                               123583_ENG
                    TestPrep 70-290 Managing and Maintaining a Microsoft Windows Server 2003      TP70290_eng
                    Environment
    Exam 70-291
                    Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP          125865_ENG
                    Windows Server 2003: Implementing, Managing, and Maintaining DHCP            126071_ENG
                    Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution 125926_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Network Security 125927_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Remote Access    125928_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Routing          126092_ENG
                    Windows Server 2003: Maintaining a Network Infrastructure                     125929_ENG
                    TestPrep 70-291 Implementing, Managing, and Maintaining a Microsoft Windows   TP70291_eng
                    Server 2003 Network Infrastructure
    Exam 70-293
                    Windows Server 2003: Planning the Network Infrastructure                      127946_ENG
                    Windows Server 2003: Planning for Name Resolution                             127959_ENG
                    Windows Server 2003: Implementing Routing and Remote Access                   127971_ENG
                    Windows Server 2003: Planning for Network Availability                        128023_ENG
                    Windows Server 2003: Planning Server Roles and Server Security                128052_ENG
                    Windows Server 2003: Planning a Security Infrastructure                       128064_ENG
                    TestPrep 70-293 Planning and Maintaining a Microsoft Windows Server 2003      TP70293_eng
                    Network Infrastructure
    Exam 70-294
                   Planning and Implementing an Active Directory Infrastructure                      126360_ENG
                   Planning Active Directory Services                                                126378_ENG
                   Active Directory Sites, Replication, and Trusts                                   126379_ENG
                   Implementing Active Directory Users and Groups                                    126380_ENG
                   Planning and Implementing Group Policy                                            126381_ENG
                   Configuring and Troubleshooting Group Policy                                      130201_ENG
                   TestPrep 70-294 Planning, Implementing, and Maintaining a Microsoft Windows       TP70294_eng
                   Server 2003 Active Directory Infrastructure

Client Operating System
    Exam 70-270
                   Installing Windows XP Professional                                                113628_ENG
                   Managing Files, Folders, and Devices in Microsoft Windows XP                      113687_ENG
                   System Reliability and the Desktop in Windows XP Professional                     113713_ENG
                   Networking Protocols and Services in Microsoft Windows XP                         113736_ENG
                   Backup and Security Settings in Microsoft Windows XP                              113758_ENG
                   TestPrep 70-270 Installing, Configuring, and Administering Microsoft Windows XP   TP70270_eng
                   Professional

Design
    Exam 70-297
                   Microsoft Windows Server 2003: Designing the Infrastructure                       115388_ENG
                   Microsoft Windows Server 2003: Creating the Design                                115395_ENG
                   Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual     116156_ENG
                   and Logical Design
                   Microsoft Windows Server 2003: Designing RAS Services for the Network             116411_ENG
                   Infrastructure
                   Microsoft Windows Server 2003: Network Infrastructure and Active Directory        116122_ENG
                   Physical Design
                   Microsoft Windows Server 2003: Network Infrastructure Physical Design II -        116412_ENG
                   Internet Connectivity
                   TestPrep 70-297 Designing a Microsoft Windows Server 2003 Active Directory and    TP70297_eng
                   Network Infrastructure

    Exam 70-298
                    Windows Server 2003: Security Basics                                              201375_ENG
                    Windows Server 2003: Logical Network Security                                     201402_ENG
                    Windows Server 2003: Securing Clients                                             201405_ENG
                    Windows Server 2003: Physical Network Security                                    201403_ENG
                    Windows Server 2003: Securing Data and Server Roles                               201404_ENG
                    Windows Server 2003: IIS Security and Firewalls                                   201412_ENG
                    TestPrep 70-298 Designing Security for a Microsoft Windows Server 2003 Network    TP70298_eng



To prepare for MCSE elective or upgrade exams, start here

MCSE Elective Exams
    Exam 70-089
                    Microsoft SMS 2003: Key Features and Enhancements                                 213968_ENG
                    Microsoft SMS 2003: Installing and Configuring Sites                              215592_ENG
                    Microsoft SMS 2003: Installing and Configuring Clients                            215591_ENG
                    Microsoft SMS 2003: Collecting Inventory and Software Metering                    213970_ENG
                    Microsoft SMS 2003: Managing Collections, Queries, and Reports                    213971_ENG
                    Microsoft SMS 2003: Distributing Software                                         214921_ENG
                    Microsoft SMS 2003: Managing Software Updates                                     213974_ENG
                    Microsoft SMS 2003: Using Remote Tools                                            213975_ENG
                    Microsoft SMS 2003: Maintaining SMS Systems                                       213976_ENG
                    Microsoft SMS 2003: The Pre-planning Phase                                        215024_ENG
                    Microsoft SMS 2003: Planning the Hierarchy                                        215025_ENG
                    Microsoft SMS 2003: Planning Deployment                                           215026_ENG
                    TestPrep 70-089 Planning, Deploying, and Managing Microsoft Systems               TP70089_eng
                    Management Server 2003
    Exam 70-281
                    Project Server 2003: The EPM Solution                                             217662_ENG
                    Project Server 2003: Planning the Infrastructure                                  217663_ENG
                    Project Server 2003: Installation and Configuration                               217664_ENG
                    Project Server 2003: Implementing Project Server and Planning Client Deployment   217665_ENG

                    Project Server 2003: Deploying Client Software                                    217666_ENG
                    Project Server 2003: Planning Security Operations                                 217667_ENG
              Project Server 2003: Project Data and Resource Data                              217668_ENG
              Project Server 2003: Enterprise Features and Views                               217669_ENG
              Project Server 2003: EPM Administration and Configuring Tracking                 217670_ENG
              Project Server 2003: Testing and Troubleshooting                                 217671_ENG
Exam 70-284
              Exchange Server 2003: Installation                                               131361_ENG
              Exchange Server 2003: Upgrades and Migration                                     131363_ENG
              Exchange Server 2003: Configuration for Exchange and Foreign Messaging           131364_ENG
              Systems
              Exchange Server 2003: Configuration for Management                               131719_ENG
              Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists        131365_ENG
              Exchange Server 2003: Core Component Management                                  131366_ENG
              Exchange Server 2003: Computer Management                                        131367_ENG
              Exchange Server 2003: Security Implementation                                    131368_ENG
              TestPrep 70-284 Implementing and Managing Microsoft Exchange Server 2003         TP70284_eng

Exam 70-285
              Exchange Server 2003: Designing and Planning Deployment                          206379_ENG
              Exchange Server 2003: Planning for Active Directory and Designing a Messaging    206380_ENG
              Infrastructure
              Exchange Server 2003: Designing Data Management and Fault Tolerance              206381_ENG
              Exchange Server 2003: Designing Server and Client Connectivity                   206382_ENG
              Exchange Server 2003: Planning Security                                          206383_ENG
              TestPrep 70-285 Designing a Microsoft Exchange Server 2003 Organization          TP70285_eng
Exam 70-297
              Microsoft Windows Server 2003: Designing the Infrastructure                      115388_ENG
              Microsoft Windows Server 2003: Creating the Design                               115395_ENG
              Microsoft Windows Server 2003: The Network Services Infrastructure Conceptual    116156_ENG
              and Logical Design
              Microsoft Windows Server 2003: Designing RAS Services for the Network            116411_ENG
              Infrastructure
              Microsoft Windows Server 2003: Network Infrastructure and Active Directory       116122_ENG
              Physical Design
              Microsoft Windows Server 2003: Network Infrastructure Physical Design II -       116412_ENG
              Internet Connectivity
              TestPrep 70-297 Designing a Microsoft Windows Server 2003 Active Directory and   TP70297_eng
              Network Infrastructure
Exam 70-298
              Windows Server 2003: Security Basics                                              201375_ENG
              Windows Server 2003: Logical Network Security                                     201402_ENG
              Windows Server 2003: Securing Clients                                             201405_ENG
              Windows Server 2003: Physical Network Security                                    201403_ENG
              Windows Server 2003: Securing Data and Server Roles                               201404_ENG
              Windows Server 2003: IIS Security and Firewalls                                   201412_ENG
              TestPrep 70-298 Designing Security for a Microsoft Windows Server 2003 Network    TP70298_eng

Exam 70-299
              Managing System Security in Windows Server 2003                                   209128_ENG
              Securing Access to Resources in Windows Server 2003                               209131_ENG
              Securing Wireless and Remote Communications in Windows Server 2003                209129_ENG
              Managing IPSec in Windows Server 2003                                             209130_ENG
              Managing Certificates in Windows Server 2003                                      209132_ENG
              TestPrep 70-299 Implementing and Administering Security in a Microsoft Windows    TP70299_eng
              Server 2003 Network
Exam 70-350
              Installation of ISA Server 2004                                                   220808_ENG
              ISA Server 2004 Management and Clientele                                          220809_ENG
              Access Configuration in ISA Server 2004                                           220810_ENG
              VPN and Exchange with ISA Server 2004                                             220811_ENG
              Firewall Configuration in ISA Server 2004                                         220812_ENG
              Caching Configuration in ISA Server 2004                                          222623_ENG
              Monitoring and Reporting in ISA Server 2004                                       220813_ENG
              TestPrep 70-350 Implementing Microsoft Internet Security and Acceleration (ISA)   TP70350_eng
              Server 2004
Exam 70-431
              Installing SQL Server 2005                                                        234620_ENG
              Configuring SQL Server 2005                                                       234633_ENG
              Creating and Implementing Database Objects in SQL Server 2005                     234647_ENG
              Retrieving Data and Running Queries in SQL Server 2005                            234661_ENG
              SQL Server 2005 Messaging and Querying Tools                                      234686_ENG
              Managing and Maintaining SQL Server 2005 Databases                                234704_ENG
              SQL Server 2005 Database Performance and Optimization                             234718_ENG
                    Monitoring and Diagnosing Database Problems in SQL Server 2005                234730_ENG
                    SQL Server 2005 High Availability and Disaster Recovery                       234771_ENG
                    SQL Server 2005 Backup and Restores                                           234927_ENG
                    TestPrep 70-431 TS: Microsoft SQL Server 2005 - Implementation and            TP70431_ENG
                    Maintenance

To prepare for MCSA core, elective, or upgrade exams, start here

Networking System
    Exam 70-290
                    Windows Server 2003: Basic Concepts                                           124011_ENG
                    Windows Server 2003: Managing Users, Groups, and Computers                    123546_ENG
                    Windows Server 2003: Managing Resource Access                                 123572_ENG
                    Windows Server 2003: Managing Hardware, Disks, and Logical Devices            123582_ENG
                    Windows Server 2003: Managing the Server Environment                          123605_ENG
                    Windows Server 2003: Managing Disaster Recovery                               123583_ENG
                    TestPrep 70-290 Managing and Maintaining a Microsoft Windows Server 2003      TP70290_eng
                    Environment
    Exam 70-291
                    Windows Server 2003: Implementing, Managing, and Maintaining TCP/IP          125865_ENG
                    Windows Server 2003: Implementing, Managing, and Maintaining DHCP            126071_ENG
                    Windows Server 2003: Implementing, Managing, and Maintaining Name Resolution 125926_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Network Security 125927_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Remote Access    125928_ENG

                    Windows Server 2003: Implementing, Managing, and Maintaining Routing          126092_ENG
                    Windows Server 2003: Maintaining a Network Infrastructure                     125929_ENG
                    TestPrep 70-291 Implementing, Managing, and Maintaining a Microsoft Windows   TP70291_eng
                    Server 2003 Network Infrastructure
    Exam 70-270
                    Installing Windows XP Professional                                            113628_ENG
                    Managing Files, Folders, and Devices in Microsoft Windows XP                  113687_ENG
                    System Reliability and the Desktop in Windows XP Professional                 113713_ENG
                    Networking Protocols and Services in Microsoft Windows XP                     113736_ENG
                  Backup and Security Settings in Microsoft Windows XP                              113758_ENG
                  TestPrep 70-270 Installing, Configuring, and Administering Microsoft Windows XP   TP70270_eng
                  Professional

Elective Exams
    Exam 70-089
                  Microsoft SMS 2003: Key Features and Enhancements                                 213968_ENG
                  Microsoft SMS 2003: Installing and Configuring Sites                              215592_ENG
                  Microsoft SMS 2003: Installing and Configuring Clients                            215591_ENG
                  Microsoft SMS 2003: Collecting Inventory and Software Metering                    213970_ENG
                  Microsoft SMS 2003: Managing Collections, Queries, and Reports                    213971_ENG
                  Microsoft SMS 2003: Distributing Software                                         214921_ENG
                  Microsoft SMS 2003: Managing Software Updates                                     213974_ENG
                  Microsoft SMS 2003: Using Remote Tools                                            213975_ENG
                  Microsoft SMS 2003: Maintaining SMS Systems                                       213976_ENG
                  Microsoft SMS 2003: The Pre-planning Phase                                        215024_ENG
                  Microsoft SMS 2003: Planning the Hierarchy                                        215025_ENG
                  Microsoft SMS 2003: Planning Deployment                                           215026_ENG
                  TestPrep 70-089 Planning, Deploying, and Managing Microsoft Systems               TP70089_eng
                  Management Server 2003
    Exam 70-284
                  Exchange Server 2003: Installation                                                131361_ENG
                  Exchange Server 2003: Upgrades and Migration                                      131363_ENG
                  Exchange Server 2003: Configuration for Exchange and Foreign Messaging            131364_ENG
                  Systems
                  Exchange Server 2003: Configuration for Management                                131719_ENG
                  Exchange Server 2003: Recipients, User Objects, Groups, and Address Lists         131365_ENG
                  Exchange Server 2003: Core Component Management                                   131366_ENG
                  Exchange Server 2003: Computer Management                                         131367_ENG
                  Exchange Server 2003: Security Implementation                                     131368_ENG
                  TestPrep 70-284 Implementing and Managing Microsoft Exchange Server 2003          TP70284_eng

    Exam 70-299
                  Managing System Security in Windows Server 2003                                   209128_ENG
                  Securing Access to Resources in Windows Server 2003                               209131_ENG
                     Securing Wireless and Remote Communications in Windows Server 2003                 209129_ENG
                     Managing IPSec in Windows Server 2003                                              209130_ENG
                     Managing Certificates in Windows Server 2003                                       209132_ENG
                     TestPrep 70-299 Implementing and Administering Security in a Microsoft Windows     TP70299_eng
                     Server 2003 Network
    Exam 70-350
                     Installation of ISA Server 2004                                                    220808_ENG
                     ISA Server 2004 Management and Clientele                                           220809_ENG
                     Access Configuration in ISA Server 2004                                            220810_ENG
                     VPN and Exchange with ISA Server 2004                                              220811_ENG
                     Firewall Configuration in ISA Server 2004                                          220812_ENG
                     Caching Configuration in ISA Server 2004                                           222623_ENG
                     Monitoring and Reporting in ISA Server 2004                                        220813_ENG
                     TestPrep 70-350 Implementing Microsoft Internet Security and Acceleration (ISA)    TP70350_eng
                     Server 2004
    Exam 70-431
                     Installing SQL Server 2005                                                         234620_ENG
                     Configuring SQL Server 2005                                                        234633_ENG
                     Creating and Implementing Database Objects in SQL Server 2005                      234647_ENG
                     Retrieving Data and Running Queries in SQL Server 2005                             234661_ENG
                     SQL Server 2005 Messaging and Querying Tools                                       234686_ENG
                     Managing and Maintaining SQL Server 2005 Databases                                 234704_ENG
                     SQL Server 2005 Database Performance and Optimization                              234718_ENG
                     Monitoring and Diagnosing Database Problems in SQL Server 2005                     234730_ENG
                     SQL Server 2005 High Availability and Disaster Recovery                            234771_ENG
                     SQL Server 2005 Backup and Restores                                                234927_ENG
                     TestPrep 70-431 TS: Microsoft SQL Server 2005 - Implementation and                 TP70431_ENG
                     Maintenance

Additional Assets
    Microsoft MCSE and MCSA Core Exams - Practice Labs
                     Managing and Maintaining the Server Environment - Practice Lab                     240209_eng
                     Implementing, Managing, and Maintaining Network Infrastructure - Practice Lab I    240226_eng

                     Implementing, Managing, and Maintaining Network Infrastructure - Practice Lab II   240237_eng
                  Planning and Maintaining a Network Infrastructure - Practice Lab             240251_eng
                  Planning, Implementing, and Maintaining Active Directory - Practice Lab I    240282_eng
                  Planning, Implementing, and Maintaining Active Directory - Practice Lab II   240311_eng
                  Designing an Active Directory and Network Infrastructure - Practice Lab I    240320_eng
                  Designing an Active Directory and Network Infrastructure - Practice Lab II   240330_eng
                  Designing Security for Networks - Practice Lab I                             240433_eng
                  Designing Security for Networks - Practice Lab II                            240448_eng
                  Microsoft Windows XP: Installation and Configuration - Practice Lab I        240598_eng
                  Microsoft Windows XP: Installation and Configuration - Practice Lab II       240609_eng
                  Microsoft Windows XP: Installation and Configuration - Practice Lab III      240620_eng
                  SQL Server 2005: Designing and Optimizing Data Access - Practice Lab         pl_doda_a01_pl_enus
                  Microsoft SQL Server 2005: Designing Database Solutions - Practice Lab       pl_ddss_01__pl_enus

Mentored Asset
                  Mentoring Microsoft MCSE and MCSA Certification KnowledgeCenter              mntmcsesakc

Learning Sparks
                  Connectors and Ports                                                         _pc_ls_msed001
                  Windows Server: Troubleshooting Network Issues                               _pc_ls_msqs001
                  Microsoft SQL Server 2008: Selecting the Right Edition                       _pc_ls_meed002
                  Windows Server 2008: What's new and how does it help me?                     _pc_ls_meed001
                  Windows Server 2008: Domain Controller Placement                             _pc_ls_meoe002
                  Choosing the Correct Storage Device for Users                                _pc_ls_msed002
                  Windows Server 2008: RAID                                                    _pc_ls_meoe001
_a01_pl_enus
_01__pl_enus
The Microsoft Enterprise Solutions 2008 includes the following roadmaps

If you're currently working with Microsoft technologies, start here
      Roadmap Title     Course Title                                                                 Course ID
     Microsoft Windows Server 2008 – New Features
                       Introducing Windows Server 2008                                               ws_wsfl_a01_it_enus

To prepare for MCTS Exams start here

     Configuring Windows Server 2008 Applications Infrastructure
     Exam 70-643
                        Deploying Windows Server 2008 Servers                                        ws_mwcf_a01_it_enus
                        Configuring Windows Server 2008 Availability                                 ws_mwcf_a02_it_enus
                        Configure Terminal Services in Windows 2008                                  ws_mwcf_a03_it_enus
                        Terminal Services Resource Access in Windows 2008                            ws_mwcf_a04_it_enus
                        Configuring Windows Server Hyper-V and Virtual Machines                      ws_mwcf_a05_it_enus
                        Configuring Web Services and Security in Windows Server 2008                 ws_mwcf_a06_it_enus
                        Managing IIS in Windows Server 2008                                          ws_mwcf_a07_it_enus
                        Configuring Web Service Protocols in Windows Server 2008                     ws_mwcf_a08_it_enus
                        Configuring Network Application Services in Windows Server 2008              ws_mwcf_a09_it_enus

                        TestPrep 70-643 TS: Windows Server 2008 Applications Infrastructure, Configuring TP70643_ENG


     Configuring Windows Server 2008 Active Directory
     Exam 83-640
                        The Active Directory Infrastructure in Windows Server 2008                   ws_mwcd_a01_it_enus
                        Additional Active Directory Server Roles in Windows Server 2008              ws_mwcd_a02_it_enus
                        Active Directory Objects in Windows Server 2008                              ws_mwcd_a03_it_enus
                        Group Policy Objects Strategy in Windows Server 2008                         ws_mwcd_a04_it_enus
                        Configuring DNS in Windows Server 2008                                       ws_mwcd_a05_it_enus
                        Active Directory Certificate Services in Windows Server 2008                 ws_mwcd_a06_it_enus
                        Communications and Security in Windows Server 2008                           ws_mwcd_a07_it_enus
                        Monitoring, Backups, and Recovery in Windows Server 2008                     ws_mwcd_a08_it_enus
                        TestPrep70-640 TS: Windows Server 2008 Active Directory, Configuring         TP70640_ENG
Microsoft Windows Server 2008: Configuring Network Infrastructure
Exam 70-642
                   Configure IP Addressing and Windows Services in Windows Server 2008           ws_mwci_a01_it_enus
                   Configure, Manage, and Maintain IP Services in Windows Server 2008            ws_mwci_a02_it_enus
                   Name Resolution in Windows Server 2008                                        ws_mwci_a03_it_enus
                   Configure Network Access in Windows Server 2008                               ws_mwci_a05_it_enus
                   DNS Zones and Replication in Windows Server 2008                              ws_mwci_a04_it_enus
                   Network Access Security in Windows Server 2008                                ws_mwci_a06_it_enus
                   Configure File and Print Services in Windows Server 2008                      ws_mwci_a07_it_enus
                   Monitor Network Infrastructure in Windows Server 2008                         ws_mwci_a08_it_enus
                   TestPrep 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring   TP70642_eng

Microsoft Exchange Server 2007 Configuration
Exam 70-236
                   Preparing the Exchange Server 2007 Infrastructure                             es_mxsa_a01_it_enus
                   Installing and Transitioning to Exchange Server 2007                          es_mxsa_a02_it_enus
                   Managing Exchange Server 2007                                                 es_mxsa_a03_it_enus
                   Managing Default, Custom, and Public Folders in Exchange Server 2007          es_mxsa_a04_it_enus

                   Connectors, Transport Rules, and Message Compliance in Exchange Server 2007   es_mxsa_a05_it_enus
                   Accessing Exchange Server 2007 Remotely                                       es_mxsa_a06_it_enus
                   Data Protection in Exchange Server 2007                                       es_mxsa_a07_it_enus
                   Disaster Recovery with Exchange Server 2007                                   es_mxsa_a08_it_enus
                   Monitoring and Security in Exchange Server 2007                               es_mxsa_a09_it_enus
                   Configuring Outlook 2007 for Exchange Server 2007                             es_mxsa_a10_it_enus
                   TestPrep 70-236 TS: Configuring Exchange Server 2007                          TP70236_eng

Microsoft Exchange Server 2010 Configuration
                  Planning for Exchange Server 2010                                              3PSes_mesc_a01_it_en
                  Installing and Configuring Exchange Server 2010                                3PSes_mesc_a02_it_en
                  Exchange Server 2010 Administrative Tools                                      3PSes_mesc_a03_it_en
                  Exchange Server 2010 Mailbox Server Administration                             3PSes_mesc_a04_it_en
                  Exchange Server 2010 Public Folders and Messaging Records Management           3PSes_mesc_a05_it_en
                  Exchange Server 2010 Message Transport                                         3PSes_mesc_a06_it_en
                   Exchange Server 2010 Transport Rules, Message Compliance and Security   3PSes_mesc_a07_it_en
                   Client Access in Exchange Server 2010                                   3PSes_mesc_a08_it_en
                   Exchange Server 2010 High Availability                                  3PSes_mesc_a09_it_en
                   Backup and Recovery in Exchange Server 2010                             3PSes_mesc_a10_it_en
                   Monitoring Exchange Server 2010 Mail Flow and Performance               3PSes_mesc_a11_it_en

Microsoft SQL Server 2005: Implementation and Maintenance
Exam 70-431
                   Installing SQL Server 2005                                              234620_ENG
                   Configuring SQL Server 2005                                             234633_ENG
                   Creating and Implementing Database Objects in SQL Server 2005           234647_ENG
                   Retrieving Data and Running Queries in SQL Server 2005                  234661_ENG
                   SQL Server 2005 Messaging and Querying Tools                            234686_ENG
                   Managing and Maintaining SQL Server 2005 Databases                      234704_ENG
                   SQL Server 2005 Database Performance and Optimization                   234718_ENG
                   Monitoring and Diagnosing Database Problems in SQL Server 2005          234730_ENG
                   SQL Server 2005 High Availability and Disaster Recovery                 234771_ENG
                   SQL Server 2005 Backup and Restores                                     234927_ENG
                   TestPrep 70-431 TS: Microsoft SQL Server 2005 - Implementation and
                   Maintenance                                                             TP70431_eng

Microsoft Windows Vista Client Configuration
Exam 70-620
                   Installing Windows Vista                                                mv_wvcc_a01_it_enus
                   Configure Windows Vista Environments                                    mv_wvcc_a02_it_enus
                   Windows Vista Users and Groups                                          mv_wvcc_a03_it_enus
                   Security in Windows Vista                                               mv_wvcc_a04_it_enus
                   Windows Vista Network Connectivity                                      mv_wvcc_a05_it_enus
                   Configuring Windows Vista Applications                                  mv_wvcc_a06_it_enus
                   Windows Vista Maintenance and Optimization                              mv_wvcc_a07_it_enus
                   Windows Vista Mobile Computing and Troubleshooting                      mv_wvcc_a08_it_enus
                   TestPrep 70-620 TS: Configuring Windows Vista Client                    TP70620_eng

Deploying and Maintaining Windows Vista Client and Microsoft Office 2007 System Desktops
Exam 70-624
                   Introduction to Deploying Microsoft Office 2007                         mv_mvmo_a01_it_enus
                   Deploying Windows Vista                                                       mv_mvmo_a02_it_enus
                   Windows Vista Application Compatibility Toolkit                               mv_mvmo_a03_it_enus
                   Windows Vista User State Migration                                            mv_mvmo_a04_it_enus
                   Automated Installation of Windows Vista                                       mv_mvmo_a05_it_enus
                   Deploying Vista using BDD 2007                                                mv_mvmo_a06_it_enus
                   TestPrep 70-624 TS: Deploying and Maintaining Windows Vista Client and 2007
                   Microsoft Office System Desktops                                              TP70624_eng

Microsoft Office SharePoint Server 2007
Exam 70-630
                   Implementing Microsoft Office SharePoint Server 2007                          251962_ENG
                   Configuring Microsoft Office SharePoint Server 2007 Content Management        251978_ENG
                   Configuring Microsoft Office SharePoint Server 2007 Business Forms            251988_ENG
                   Configuring Microsoft Office SharePoint Server 2007 Business Intelligence     251998_ENG
                   Managing Microsoft Office SharePoint Server 2007 Administration               252008_ENG
                   Upgrading to Microsoft Office SharePoint Server 2007                          252030_ENG
                   TestPrep 70-630 TS: Configuring Microsoft Office SharePoint Server 2007       TP70630_eng

Microsoft SharePoint Services (WSS) 3.0
Exam 70-631
                   Deploying Windows SharePoint Services 3.0                                     253345_ENG
                   Configure Network Infrastructure for Windows SharePoint Services 3.0          253356_ENG
                   Configure Security for Windows SharePoint Services 3.0                        253366_ENG
                   Administer Windows SharePoint Services 3.0                                    253377_ENG
                   Advanced Customization in Windows SharePoint Services 3.0                     253390_ENG
                   Monitor Windows SharePoint Services 3.0                                       253399_ENG
                   TestPrep 70-631 TS: Configuring Microsoft Windows SharePoint Services 3.0     TP70631_eng

Microsoft SQL Server 2008: Implementation and Maintenance
Exam 70-432
                   SQL Server 2008 Installation                                                  md_mcim_a01_it_enus
                   SQL Server 2008 Instance and Database Configuration                           md_mcim_a02_it_enus
                   SQL Server 2008 Security Management                                           md_mcim_a03_it_enus
                   SQL Server 2008 Database Management                                           md_mcim_a04_it_enus
                   SQL Server 2008 Data Management                                               md_mcim_a05_it_enus
                   SQL Server 2008 Database Monitoring and Performance                           md_mcim_a06_it_enus
                    SQL Server 2008 Backups, Restores, and Database Snapshots                  md_mcim_a07_it_enus
                    SQL Server 2008 High Availability and Disaster Recovery                    md_mcim_a08_it_enus

Microsoft SQL Server 2008: Database Development
                  Creating and Implementing Database Objects in SQL Server 2008                md_msdd_a01_it_enus
                  Creating and Modifying Table and Index Partitions in SQL Server 2008         md_msdd_a02_it_enus
                  Running Queries and Manipulating Data in SQL Server 2008                     md_msdd_a03_it_enus
                  Performing Advanced Query Techniques in SQL Server 2008                      md_msdd_a04_it_enus
                  Creating and Implementing Programming Objects in SQL Server 2008             md_msdd_a05_it_enus
                  Querying and Managing XML Data in SQL Server 2008                            md_msdd_a06_it_enus

                    Using SQL Server 2008 Messaging, Full-Text Search, Scripts, and Track Changes md_msdd_a07_it_enus
                    Gathering Performance Data in SQL Server 2008                                 md_msdd_a08_it_enus

Exam 70-448


Microsoft SQL Server 2008: Business Intelligence Development and Maintenance
                  Implementing SQL Server 2008 Integration Services                            md_mqbm_a01_it_enus
                  Configuring SQL Server 2008 Integration Services Packages                    md_mqbm_a02_it_enus
                  Deploying SQL Server 2008 Integration Services Packages                      md_mqbm_a03_it_enus
                  Managing SSIS Packages in SQL Server 2008                                    md_mqbm_a10_it_enus
                  Implementing SQL Server 2008 Reporting Services Solutions                    md_mqbm_a04_it_enus
                  Deploying and Delivering SQL Server 2008 Reporting Services Reports          md_mqbm_a05_it_enus
                  Maintaining SQL Server 2008 Reporting Services                               md_mqbm_a06_it_enus
                  Implementing SQL Server 2008 Analysis Services Solutions                     md_mqbm_a07_it_enus
                  Querying Cubes and Working with Data Mining in SSAS                          md_mqbm_a08_it_enus
                  Managing SQL Server 2008 Analysis Services Solutions                         md_mqbm_a09_it_enus

Exam 70-680


Microsoft Windows 7: Configuration
                  Installing, Upgrading, and Migrating to Windows 7                            mw_mwcg_a01_it_enus
                  Deploying Windows 7                                                          mw_mwcg_a02_it_enus
                  Configuring Hardware and Applications in Windows 7                           mw_mwcg_a03_it_enus
                  Configuring Network Connectivity in Windows 7                                mw_mwcg_a04_it_enus
                  Configuring Access to Resources in Windows 7                                 mw_mwcg_a05_it_enus
                       Configuring Mobile Computing in Windows 7                                     mw_mwcg_a06_it_enus
                       Monitoring, Backing Up, and Restoring Windows 7 Systems                       mw_mwcg_a07_it_enus

    70-621:Upgrading your MCDST Certification to MCITP Enterprise Support
                       Installing Windows Vista                                                      mv_wvcc_a01_it_enus
                       Configure Windows Vista Environments                                          mv_wvcc_a02_it_enus
                       Windows Vista Users and Groups                                                mv_wvcc_a03_it_enus
                       Security in Windows Vista                                                     mv_wvcc_a04_it_enus
                       Windows Vista Network Connectivity                                            mv_wvcc_a05_it_enus
                       Configuring Windows Vista Applications                                        mv_wvcc_a06_it_enus
                       Windows Vista Maintenance and Optimization                                    mv_wvcc_a07_it_enus
                       Windows Vista Mobile Computing and Troubleshooting                            mv_wvcc_a08_it_enus
                       Deploying Windows Vista                                                       mv_mvet_a01_it_enus
                       Troubleshooting Windows Vista Deployments                                     mv_mvet_a02_it_enus
                       Configuring and Troubleshooting Windows Vista Security                        mv_mvet_a03_it_enus
                       Configuring and Troubleshooting User Access on Windows Vista                  mv_mvet_a04_it_enus
                       Managing and Troubleshooting Windows Vista Systems                            mv_mvet_a05_it_enus
                       Troubleshooting Windows Vista Performance and Reliability                     mv_mvet_a06_it_enus
                       Configuring and Troubleshooting Windows Vista Networking                      mv_mvet_a07_it_enus
                       Maintaining and Supporting Applications on Windows Vista                      mv_mvet_a08_it_enus

To prepare for MCITP Exams start here.
    Microsoft SQL Server 2005: Infrastructure Design
    Exam 70-443
                       Designing a Database Server Infrastructure for SQL Server 2005                236740_ENG
                       Designing Security for a Database Server Infrastructure for SQL Server 2005   236752_ENG
                       Designing the Physical Database for SQL Server 2005                           236765_ENG
                       Designing a Database Server High Availability Solution for SQL Server 2005    236779_ENG
                       Designing a Database Failover Solution for SQL Server 2005                    236789_ENG
                       Designing a Database Server Data Recovery Solution for SQL Server 2005        236970_ENG
                       TestPrep 70-443 PRO: Designing a Database Server Infrastructure by Using
                       Microsoft SQL Server 2005                                                     TP70443_eng

    Microsoft SQL Server 2005: Database Maintenance
    Exam 70-444
                       Optimizing SQL Server 2005 Performance                                        237852_ENG
                   Optimizing a Database Data Recovery Plan for SQL Server 2005                      237864_ENG
                   Monitoring and Maintaining a Database in SQL Server 2005                          237874_ENG
                   Managing Data Between Servers and Databases                                       238143_ENG
                   Managing and Maintaining Database Security in SQL Server 2005                     238510_ENG
                   Managing Database Data in a SQL Server 2005 Environment                           237888_ENG
                   TestPrep 70-444 PRO: Optimizing and Maintaining a Database Administration
                   Solution by Using Microsoft SQL Server 2005                                       TP70444_eng

Microsoft Windows Vista Enterprise Support
Exam 70-622
                   Deploying Windows Vista                                                           mv_mvet_a01_it_enus
                   Troubleshooting Windows Vista Deployments                                         mv_mvet_a02_it_enus
                   Configuring and Troubleshooting Windows Vista Security                            mv_mvet_a03_it_enus
                   Configuring and Troubleshooting User Access on Windows Vista                      mv_mvet_a04_it_enus
                   Managing and Troubleshooting Windows Vista Systems                                mv_mvet_a05_it_enus
                   Troubleshooting Windows Vista Performance and Reliability                         mv_mvet_a06_it_enus
                   Configuring and Troubleshooting Windows Vista Networking                          mv_mvet_a07_it_enus
                   Maintaining and Supporting Applications on Windows Vista                          mv_mvet_a08_it_enus
                   TestPrep 70-622 PRO: Supporting and Troubleshooting Applications on a Microsoft
                   Windows Vista Client for Enterprise Support Technicians                           TP70622_eng

Microsoft Windows Server 2008: Server Administration
Exam 70-646
                  Planning Windows Server 2008 Deployment                                            ws_wsad_a01_it_enus
                  Planning Active Directory and Group Policy for Windows Server 2008                 ws_wsad_a02_it_enus
                  Windows Server 2008 Management and Delegation                                      ws_wsad_a03_it_enus
                  Managing File Servers and Data Provisioning in Windows Server 2008                 ws_wsad_a04_it_enus
                  Windows Server 2008 Application Server Management and Application
                  Provisioning                                                                       ws_wsad_a05_it_enus
                  Windows Server 2008 Application Servers and Services                               ws_wsad_a06_it_enus

                   Patch Management and Securing and Monitoring Servers in Windows Server 2008       ws_wsad_a07_it_enus
                   Certificate Services, SANs, and High Availability in Windows Server 2008          ws_wsad_a08_it_enus
                   Accessing Windows Networks Remotely in Windows Server 2008                        ws_wsad_a09_it_enus
                   Windows Server 2008 Backup and Recovery                                           ws_wsad_a10_it_enus
                   TestPrep 70-646 PRO: Windows Server 2008, Server Administrator                    TP70646_ENG
To learn more about Enterprise Administration start here.
    Microsoft Windows Server 2008: Enterprise Administration

                       Planning Name Resolution and IP Addressing in Microsoft Windows Server 2008      ws_mwse_a01_it_enus
                       Network Access in Microsoft Windows Server 2008                                  ws_mwse_a02_it_enus
                       Application Access and Delivery in Microsoft Windows Server 2008                 ws_mwse_a03_it_enus
                       Server and Application Virtualization in Microsoft Windows Server 2008           ws_mwse_a04_it_enus

                       Designing the Active Directory Infrastructure in Microsoft Windows Server 2008   ws_mwse_a05_it_enus
                       Active Directory Administration in Microsoft Windows Server 2008                 ws_mwse_a06_it_enus
                       Existing Infrastructures and Branch Deployments in Microsoft Windows Server
                       2008                                                                             ws_mwse_a07_it_enus
                       The Certificate Services Infrastructure in Microsoft Windows Server 2008         ws_mwse_a08_it_enus
                       Software Updates and Compliance Management in Microsoft Windows Server
                       2008                                                                             ws_mwse_a09_it_enus

                       Designing Data Security and High Availability in Microsoft Windows Server 2008   ws_mwse_a10_it_enus
                       TestPrep 70-647 PRO: Windows Server 2008, Enterprise Administrator               TP70647_ENG

    SharePoint 2010
                       Installing and Configuring Microsoft SharePoint 2010                             3PSes_msst_a01_it_en
                       Core Configuration for SharePoint 2010                                           3PSes_msst_a02_it_en
                       SharePoint Authentication and Web Application Security Configuration             3PSes_msst_a06_it_en

    Windows 7
                       Deploying Windows 7 Using Lite-Touch Installation                                3PSmw_mwda_a05_it_en
                       Troubleshooting Windows 7 Client Configuration                                   3PSmw_mwda_a08_it_en
                       Deploying Windows 7 using Zero-Touch Installation                                3PSmw_mwda_a06_it_en
                       Designing Windows 7 Client Configuration                                         3PSmw_mwda_a07_it_en
                       Designing Application and Update Deployments for Windows 7                       3PSmw_mwda_a09_it_en
                       Identifying and Resolving Windows 7 Application Issues                           3PSmw_mwet_a01_it_en
                       Management and Maintenance of Windows 7 Client Systems                           3PSmw_mwet_a02_it_en
                       Troubleshooting Logon and Resource Access Issues in Windows 7                    3PSmw_mwet_a03_it_en
                       Resolving Windows 7 Network Connectivity Issues                                  3PSmw_mwet_a04_it_en

Additional Assets
    Learning Sparks
                Connectors and Ports                                                               _pc_ls_msed001
                Microsoft SQL Server 2008: Selecting the Right Edition                             _pc_ls_meed002
                Windows Server: Troubleshooting Network Issues                                     _pc_ls_msqs001
                Windows Server 2008: What's new and how does it help me?                           _pc_ls_meed001
                Choosing the correct storage device for users                                      _pc_ls_msed002
                Windows Server 2008: Domain Controller Placement                                   _pc_ls_meoe002
                Windows Server 2008: RAID                                                          _pc_ls_meoe001
                Configuring Windows Server 2008 Server Core                                        _pc_ls_msqs002

Test Prep
                TestPrep 70-667 TS: Microsoft SharePoint 2010, Configuring                         3PSes_msst_a01_tp_en
                TestPrep 70-668 PRO: Microsoft SharePoint 2010, Administrator                      3PSes_mssa_a01_tp_en
                TestPrep 77-881 Word 2010                                                          3PSmo_bwrd_a01_tp_en
                TestPrep 70-686 PRO: Windows 7, Enterprise Desktop Administrator                   3PSmw_mwda_a01_tp_en
                TestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support Technician              3PSmw_mwet_a01_tp_en

Practice Labs
                Microsoft Windows SharePoint Services 3.0 - Application Development                pl_wsps_a01_pl_enus
                Windows Server 2008, Configuring Active Directory                                  pl_mwcd_a01_pl_enus
                Microsoft Windows Vista for Enterprise Support Technicians - Practice Lab I        pl_mvet_01_pl_enus
                Microsoft Windows Vista for Enterprise Support Technicians - Practice Lab II       pl_mvet_a02_pl_enus

                Deploying and Maintaining Windows Vista and Microsoft Office 2007 - Practice Lab   pl_mvmo_01_pl_enus
                Windows Server 2008: Configuring Applications Infrastructure - Practice Lab        pl_mwcf_a01_pl_enus
                Windows Server 2008: Configuring Network Infrastructure - Practice Lab             pl_mwci_a01_pl_enus
                Microsoft Exchange Server 2007: Configuration - Practice Lab I                     pl_mxsa_a01_pl_enus
                Microsoft Exchange Server 2007: Configuration - Practice Lab II                    pl_mxsa_a02_pl_enus
                Microsoft Office Project Server 2007: Managing Projects - Practice Lab             pl_psmp_a01_pl_enus
                Microsoft Windows Server 2008: Server Administration - Practice Lab I              pl_wsad_a01_pl_enus
                Microsoft Windows Server 2008: Server Administration - Practice Lab II             pl_wsad_a02_pl_enus
                Microsoft Windows Vista Client Configuration - Practice Lab I                      pl_wvcc_a01_pl_enus
                Microsoft Windows Vista Client Configuration - Practice Lab II                     pl_wvcc_a02_pl_enus
                Microsoft Windows Server 2008: Enterprise Administration - Practice Lab I          pl_mwse_a01_pl_enus
                Microsoft Windows Server 2008: Enterprise Administration - Practice Lab II         pl_mwse_a02_pl_enus
                Microsoft Office SharePoint Server 2007 Administration - Practice Lab              pl_spsr_a01_pl_enus
                Microsoft SharePoint Services (WSS) 3.0 Practice Lab I                             pl_spws_a01_pl_enus
Microsoft SharePoint Services (WSS) 3.0 Practice Lab II   pl_spws_a02_pl_enus
The Microsoft Office 2010 KnowledgeCenter includes the following roadmaps

If you're new to Office 2007 start here
      Roadmap       Course Title                                                                   Course ID
     Microsoft Office 2010: Beginning Word
                     Getting Started with Word 2010                                                3PSmo_bwrd_a01_dt_en
                     Formatting and Working with Text in Word 2010                                 3PSmo_bwrd_a02_dt_en
                     Organizing and Arranging Text in Word 2010                                    3PSmo_bwrd_a03_dt_en
                     Moving Around in Word 2010                                                    3PSmo_bwrd_a04_dt_en
                     Structuring Word 2010 Documents                                               3PSmo_bwrd_a05_dt_en
                     Reviewing Documents in Word 2010                                              3PSmo_bwrd_a06_dt_en
                     Saving, Sharing, and Printing in Word 2010                                    3PSmo_bwrd_a07_dt_en
                     Customizing the Behavior and Appearance of Word 2010                          3PSmo_bwrd_a08_dt_en
                     Drawing and Inserting Graphics in Word 2010                                   3PSmo_bwrd_a09_dt_en

     Microsoft Office 2010: Beginning Excel
                     Getting Started with Excel 2010                                               3PSmo_bexl_a01_dt_en
                     Applying Basic Data Formatting in Excel 2010                                  3PSmo_bexl_a02_dt_en
                     Moving and Getting Around in Excel 2010                                       3PSmo_bexl_a03_dt_en
                     Moving Data and Modifying Worksheets in Excel 2010                            3PSmo_bexl_a04_dt_en
                     Saving, Sending, and Printing Excel 2010 Workbooks                            3PSmo_bexl_a05_dt_en
                     Using Conditional Formatting, Tables, and Sparklines in Excel 2010            3PSmo_bexl_a06_dt_en
                     Reviewing and Protecting Content in Excel 2010                                3PSmo_bexl_a07_dt_en
                     Using Basic Formulas in Excel 2010                                            3PSmo_bexl_a08_dt_en
                     Using Basic Functions with Excel 2010                                         3PSmo_bexl_a09_dt_en
                     Inserting Basic Charts in Excel 2010                                          3PSmo_bexl_a10_dt_en
                     Adding Visuals, Themes, and Styles to Excel Workbooks                         3PSmo_bexl_a11_dt_en

     Microsoft Office 2010: Beginning Outlook
                     Getting Started with Outlook 2010                                             3PSmo_bout_a01_dt_en
                     Managing Conversations and Organizing E-mail in Outlook 2010                  3PSmo_bout_a02_dt_en
                     Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010   3PSmo_bout_a03_dt_en
                     Using the Calendar for Appointments, Events, and Meetings in Outlook 2010     3PSmo_bout_a04_dt_en
                     Managing Meetings and Customizing the Calendar in Outlook 2010                3PSmo_bout_a05_dt_en
                     Outlook 2010 Social Connector and Messaging                                   3PSmo_bout_a06_dt_en
                     Working with Contacts in Outlook 2010                                         3PSmo_bout_a07_dt_en
                     Using the Tasks, Notes, and Journal Features in Outlook 2010                   3PSmo_bout_a08_dt_en

     Microsoft Office 2010: Beginning PowerPoint
                     Getting Started with PowerPoint 2010                                           3PSmo_bppt_a01_dt_en
                     Visually Enhancing PowerPoint 2010 Presentations                               3PSmo_bppt_a02_dt_en
                     Adding Images to Presentations in PowerPoint 2010                              3PSmo_bppt_a03_dt_en
                     Using Multimedia and Animations in PowerPoint 2010                             3PSmo_bppt_a04_dt_en

     Microsoft Office 2010: Beginning Sharepoint 2010
                     Getting Started with SharePoint 2010                                           3PSmo_ospe_a01_dt_en
                     Managing SharePoint 2010 Sites, Lists, and Libraries                           3PSmo_ospp_a01_dt_en
                     Managing SharePoint 2010 Pages and Components                                  3PSmo_ospp_a02_dt_en
                     SharePoint 2010 Security and Business Intelligence                             3PSmo_ospp_a03_dt_en
                     Using SharePoint 2010 with Office 2010                                         3PSmo_ospe_a02_dt_en

If you're already working with Microsoft Office 2010 start here

     Microsoft Access
                    Introduction to Queries in Access 2010                                          3PSmo_bacc_a06_dt_en
                    Introduction to Reports in Access 2010                                          3PSmo_bacc_a07_dt_en
                    Introduction to Forms in Access 2010                                            3PSmo_bacc_a04_dt_en
                    Access 2010 Macros and VBA                                                      3PSmo_aacc_a07_dt_en
                    Advanced Importing and Exporting with Access 2010                               3PSmo_aacc_a01_dt_en



     Microsoft Project 2010
                    Introduction to Project Management using Project 2010                           3PSmo_bprj_a01_dt_en

     Microsoft Office 2010: Advanced Word
                     Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010            3PSmo_awrd_a01_dt_en
                     Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010   3PSmo_awrd_a02_dt_en
                     Forms, Fields, and Mail Merge in Word 2010                                     3PSmo_awrd_a03_dt_en
                     Managing, Inspecting, and Recovering Word 2010 Documents                       3PSmo_awrd_a04_dt_en
                     Creating and Formatting Tables in Word 2010                                    3PSmo_awrd_a05_dt_en
                     Manipulating Tables in Word 2010                                               3PSmo_awrd_a06_dt_en
                    Embedding Charts and Tables into Word 2010                                      3PSmo_awrd_a07_dt_en

    Microsoft Office 2010: Advanced Excel
                    Customizing Visual Elements in Excel 2010                                       3PSmo_aexl_a01_dt_en
                    Customizing Workbook Settings, Conditional Formatting, and Number Formats       3PSmo_aexl_a02_dt_en
                    Organizing Data and Objects in Excel 2010                                       3PSmo_aexl_a03_dt_en
                    Ensuring Excel 2010 Data and Formulas are Right                                 3PSmo_aexl_a04_dt_en
                    Manipulating Formulas and Using Forms in Excel 2010                             3PSmo_pexl_a04_dt_en
                    Automating Excel Tasks using Macros                                             3PSmo_aexl_a05_dt_en
                    Analyzing Data with What-if Analysis                                            3PSmo_aexl_a06_dt_en
                    PivotTables and PivotCharts in Excel 2010                                       3PSmo_aexl_a07_dt_en

    Microsoft Office 2010: Advanced Outlook
                    Formatting E-mail and Configuring Message Options in Outlook 2010               3PSmo_aout_a01_dt_en
                    Customizing Outlook 2010 and Managing Accounts                                  3PSmo_aout_a02_dt_en
                    Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010       3PSmo_aout_a03_dt_en
                    Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010   3PSmo_aout_a04_dt_en
                    Data Files, Archiving, and Send/Receive Groups in Outlook 2010                  3PSmo_aout_a05_dt_en
                    Implementing Security with Outlook 2010                                         3PSmo_aout_a06_dt_en
                    Outlook 2010 and Collaboration in Office 2010                                   3PSmo_nfum_a02_dt_en

Additional Assets

    Microsoft Office 2010: New Features
                    Word 2010, Excel 2010, and the New Office 2010 Interface                        3PSmo_nfum_a01_dt_en
                    New Features for PowerPoint, Publisher, and Access in Office 2010               3PSmo_nfum_a03_dt_en
                    SharePoint 2010 New Features for End Users                                      3PSmo_nspe_a01_dt_en
                    Microsoft SharePoint 2010: New Features for Power Users                         3PSmo_nspp_a01_dt_en
                    Office 2010 New Core Features                                                   3PSmo_otnf_a01_dt_en
                    New Messaging and Collaboration Features in Office 2010                         3PSmo_otnf_a02_dt_en
                    Office 2010 Web Apps and New Features in Publisher and Mobile                   3PSmo_otnf_a03_dt_en
                    Mentoring 77-881 Word 2010                                                      3PSmnt77881
                    Mentoring 77-882 Excel 2010                                                     3PSmnt77882
                    Sharing Excel 2010 Workbooks Online and on a Network                            3PSmo_pexl_a01_dt_en
                    Using Access 2010 with SharePoint and Access Services                           3PSmo_aacc_a06_dt_en
                    Using Excel 2010 Data Connections: Web Queries, XML, and Databases              3PSmo_pexl_a05_dt_en
Using Excel 2010 to Collaborate Online and with Other Office Applications   3PSmo_pexl_a02_dt_en
Using Flash CS5 Libraries, Text, and Components                             3PSat_fcsp_a03_it_en
Using Lookup, Reference, Math, and Text Functions in Excel 2010             3PSmo_pexl_a03_dt_en
Working with Diagrams in Visio 2010                                         3PSmo_bvis_a02_dt_en
Working With SharePoint Data                                                3PSes_spad_a05_it_en
SharePoint 2010 Content Management, Social Computing, and Collaboration     3PSes_mssa_a10_it_en
SharePoint 2010 Logical Design and Sandbox Solutions                        3PSes_mssa_a02_it_en
SharePoint 2010 Maintenance and Provisioning                                3PSes_mssa_a07_it_en
SharePoint 2010 Operational Health                                          3PSes_msst_a09_it_en
SharePoint 2010 Performance                                                 3PSes_msst_a10_it_en
SharePoint Features and Solutions                                           3PSes_spad_a07_it_en
SharePoint Server 2010 Object Model                                         3PSes_spad_a06_it_en
SharePoint Site Branding                                                    3PSes_spad_a08_it_en
Backing Up, Restoring, and Monitoring SharePoint 2010                       3PSes_mssa_a08_it_en
Monitoring Schedule Performance with Project 2010                           3PSmo_bprj_a08_dt_en
Optimizing, Securing, and Sharing Access 2010 Databases                     3PSmo_aacc_a08_dt_en
Building a Schedule with Project 2010                                       3PSmo_bprj_a05_dt_en
Collaboration, Evaluation and Printing in Visio 2010                        3PSmo_bvis_a03_dt_en
Communicating Project Information with Project 2010                         3PSmo_bprj_a09_dt_en
Creating Resources in Project 2010                                          3PSmo_bprj_a06_dt_en
Customizing the SharePoint 2010 User Interface Programmatically             3PSes_spad_a01_it_en
Defining Project Properties in Project 2010                                 3PSmo_bprj_a04_dt_en
Designing a SharePoint 2010 Physical Architecture                           3PSes_mssa_a01_it_en
Designing SharePoint 2010 Security                                          3PSes_mssa_a06_it_en
Developing Business Logic using SharePoint 2010 Workflows and ECM           3PSes_spad_a03_it_en
Developing SharePoint 2010 Web Parts and Controls                           3PSes_spad_a02_it_en
PivotTables and PivotCharts in Access 2010                                  3PSmo_aacc_a02_dt_en
Planning a SharePoint 2010 Upgrade                                          3PSes_mssa_a05_it_en
Planning for Search in SharePoint 2010                                      3PSes_mssa_a09_it_en
Planning SharePoint 2010 Service Applications and Component Strategy        3PSes_mssa_a04_it_en
Initializing a Project with Project 2010                                    3PSmo_bprj_a03_dt_en
Retrieving, Validating, and Attaching Data in Access 2010                   3PSmo_aacc_a03_dt_en
Subforms, Subreports, and Conditional Formatting in Access 2010             3PSmo_aacc_a04_dt_en
Getting Started with Visio 2010                                             3PSmo_bvis_a01_dt_en
The Microsoft Office 2007 KnowledgeCenter includes the following roadmaps

If your new to Office 2007 start here
      Roadmap       Course Title                                                        Course ID
     Office 2007 and Windows Vista – New Features
                    New Features for End Users in Microsoft Office 2007                 239866_ENG
                    Microsoft Office Excel, PowerPoint, and Outlook 2007                239874_ENG
                    Microsoft Access 2007 and Microsoft Publisher 2007                  239976_ENG
                    Creating Customized Publications with Publisher 2007                mo_pblr_a01_dt_enus
                    Extending Publisher 2007 Beyond Publications                        mo_pblr_a02_dt_enus
                    Sharing and Collaboration in Microsoft Office Enterprise 2007       240019_ENG
                    Microsoft Office 2007: Sharing Information with OneNote 2007        mo_ncmg_a02_dt_enus
                    Microsoft Office 2007: Collaborating with Groove and Communicator   mo_ncmg_a01_dt_enus
                    Windows Vista User Experience                                       242954_ENG
                    Windows Vista Security and Performance Improvements                 242964_ENG

     Microsoft Office 2007: Beginning Word
                     Getting Started with Word 2007                                     mo_bgwd_a01_dt_enus
                     Working with Text and Paragraphs in Word 2007                      mo_bgwd_a02_dt_enus
                     Structuring, Editing, Saving, and Opening Documents in Word 2007   mo_bgwd_a03_dt_enus
                     Printing, Help, and Automated Formatting in Word 2007              mo_bgwd_a04_dt_enus
                     Working with Documents in Word 2007                                mo_bgwd_a05_dt_enus
                     Using Word 2007 - TestPrep                                         mntwd2007

     Microsoft Office 2007: Beginning Excel
                     Getting Started with Excel 2007                                    mo_bgex_a01_dt_enus
                     Manipulating and Formatting Data and Worksheets                    mo_bgex_a02_dt_enus
                     Reviewing and Printing in Excel 2007                               mo_bgex_a03_dt_enus
                     Excel 2007 Formulas and Functions                                  mo_bgex_a04_dt_enus
                     Excel 2007 Charts, Pictures, Themes, and Styles                    mo_bgex_a06_dt_enus
                     Using Excel 2007 - TestPrep                                        mntex2007

     Microsoft Office 2007: Beginning Outlook
                     Getting Started with Outlook 2007                                  mo_bgol_a01_dt_enus
                     Formatting and Managing E-mail in Outlook 2007                     mo_bgol_a02_dt_enus
               Using the Calendar in Outlook 2007                                            mo_bgol_a03_dt_enus
               Using Contacts, Tasks, Notes, and Customizing the Interface in Outlook 2007   mo_bgol_a04_dt_enus
               Completing Searches, Printing Items, and Working with RSS Feeds in Outlook
               2007                                                                          mo_bgol_a05_dt_enus
               Using Outlook - TestPrep                                                      mntol2007

Microsoft Office 2007: Beginning PowerPoint
                Getting Started with PowerPoint 2007                                         mo_bgpp_a01_dt_enus
                Adding Graphics to Presentations in PowerPoint 2007                          mo_bgpp_a02_dt_enus
                Adding Multimedia and Animations to Presentations                            mo_bgpp_a03_dt_enus
                Using PowerPoing 2007 - TestPrep                                             mntpp2007

Using Windows Vista
             Getting Started with Windows Vista                                              mv_wveu_a01_it_enus
             Work with Files, Programs and Printing in Windows Vista                         mv_wveu_a02_it_enus
             Navigating the Web and System Maintenance with Windows Vista                    mv_wveu_a03_it_enus

Office 2007 and Windows Vista - New Features
               New Features for End Users in Microsoft Office 2007                           239866_ENG
               Microsoft Office Excel, PowerPoint, and Outlook 2007                          239874_ENG
               Microsoft Access 2007 and Microsoft Publisher 2007                            239976_ENG
               Creating Customized Publications with Publisher 2007                          mo_pblr_a01_dt_enus
               Extending Publisher 2007 Beyond Publications                                  mo_pblr_a02_dt_enus
               Sharing and Collaboration in Microsoft Office Enterprise 2007                 240019_ENG
               Microsoft Office 2007: Sharing Information with OneNote 2007                  mo_ncmg_a02_dt_enus
               Microsoft Office 2007: Collaborating with Groove and Communicator             mo_ncmg_a01_dt_enus
               Windows Vista User Experience                                                 242954_ENG
               Windows Vista Security and Performance Improvements                           242964_ENG

Microsoft Office 2007: Beginning Access 2007
                Getting Started with Access 2007                                             mo_bgac_a01_dt_enus
                Basic Access 2007 Tables                                                     mo_bgac_a02_dt_enus
                Basic Access 2007 Forms                                                      mo_bgac_a03_dt_enus
                Queries and Reports in Access 2007                                           mo_bgac_a04_dt_enus
                TestPrep Using Access 2007                                                   TPAC2007_ENG
     Microsoft Office 2007: Beginning Visio 2007
                     Creating Visio 2007 Diagrams                                                    mo_bgvs_a01_dt_enus
                     Enhancing and Customizing Diagrams in Visio 2007                                mo_bgvs_a02_dt_enus
                     Collaborating and Using Visio 2007 With Other Programs                          mo_bgvs_a03_dt_enus

     Microsoft Office 2007: Beginning Project 2007
                     Creating and Designing a project                                                mo_bgpr_a01_dt_enus
                     Specifying and Assigning Resources in Project 2007                              mo_bgpr_a02_dt_enus
                     Tracking and Reporting Progress                                                 mo_bgpr_a03_dt_enus

If your already working with Microsoft Office 2007 start here

     Microsoft Office 2007: Advanced Word
                     Advanced Formatting in Word 2007                                                mo_adwd_a01_dt_enus
                     Advanced Document Navigation and Document Reviews in Word 2007                  mo_adwd_a02_dt_enus
                     Using Tables, Charts, and Graphics in Word 2007                                 mo_adwd_a03_dt_enus

     Microsoft Office 2007: Advanced Excel
                     Advanced Formatting in Excel 2007                                               mo_adex_a01_dt_enus
                     Advanced Data Management in Excel 2007                                          mo_adex_a02_dt_enus
                     Advanced Customization in Excel 2007                                            mo_adex_a03_dt_enus

     Microsoft Office 2007: Advanced Outlook

                     Customizing Views, Tracking Items, and Adding E-Mail Accounts to Outlook 2007   mo_adol_a01_dt_enus
                     Configuring Rules, Alerts, and Junk E-mail Settings in Outlook 2007             mo_adol_a02_dt_enus
                     Working with SharePoint, Calendars, and Forms in Outlook 2007                   mo_adol_a03_dt_enus

     Microsoft Office 2007: Working with Project 2007
                     Advanced Customization with MS Project 2007                                     mo_adpr_a01_dt_enus
                     Project Data Management and Performance                                         mo_adpr_a02_dt_enus

     Microsoft Office 2007: Working with PowePoint 2007
                     Creating Custom Slide Shows in PowerPoint 2007                                  mo_adpp_a01_dt_enus
                     Distributing Presentations in PowerPoint 2007                                   mo_adpp_a02_dt_enus
     Microsoft Office 2007: Working with Access 2007
                     Programmability and Administration in Access 2007               mo_acpu_a01_dt_enus
                     Database Administration in Access 2007                          mo_acpu_a02_dt_enus

     Outlook Web Access 2007
                   Using Outlook Web Access 2007                                     mo_otwa_a01_dt_enus
                   Outlook Web Access 2007 Advanced Features                         mo_otwa_a02_dt_enus

     Microsoft Office Live Meeting 2007 for End Users
                     Attending a Microsoft Office 2007 Live Meeting                  mo_lmeu_a01_dt_enus
                     Hosting a Microsoft Office 2007 Live Meeting                    mo_lmeu_a02_dt_enus
     Microsoft Internet Explorer 8: End User
                     Internet Explorer 8: Basic Features                             id_mcie_a01_dt_enus
                     Internet Explorer 8: Advanced Features                          id_mcie_a02_dt_enus

If you're a Microsoft Office 2007 Power User start here

     Microsoft Office 2007: Word for the Power User
                     Advanced Data Manipulation Features in Word 2007                mo_wdpu_a01_dt_enus
                     Advanced Document Features in Word 2007                         mo_wdpu_a02_dt_enus
                     Collaborative Features in Word 2007                             mo_wdpu_a03_dt_enus

     Microsoft Office 2007: Excel for the Power User
                     Analyzing Data in Excel 2007                                    mo_expu_a01_dt_enus
                     Protecting and Sharing Excel 2007 Workbooks                     mo_expu_a02_dt_enus
                     Exchanging Data with Excel 2007                                 mo_expu_a03_dt_enus

     Microsoft Office 2007: Outlook for the Power User
                     Data Security, Archiving, and Working Offline in Outlook 2007   mo_olpu_a01_dt_enus
                     IRM, Instant, Text, and Unified Messaging in Outlook 2007       mo_olpu_a02_dt_enus
                     Business Contact Manager with Outlook 2007                      mo_olpu_a03_dt_enus

     Microsoft Office 2007: Access 2007 for the Power User
                     Programmability and Administration in Access 2007               mo_acpu_a01_dt_enus
                     Database Administration in Access 2007                          mo_acpu_a02_dt_enus
Additional Assets
    Mentored Asset
                  Mentoring Microsoft Office 2007 KnowledgeCenter                                     mntoff2007kc
    Learning Sparks
                  Office 2007: Gathering Data                                                         _pc_ls_ofoe002
                  Eye-catching Charts in Excel 2007                                                   _pc_ls_ofar001
                  Aligning Graphics in Word 2007                                                      _pc_ls_ofar003
                  Sharing information in Office 2007                                                  _pc_ls_ofoe001
                  Freezing Rows and Columns in Excel 2007                                             _pc_ls_ofar002
                  Using AutoCalculate Functions in Excel 2007                                         _pc_ls_ofar004
                  Creating a PivotTable Report in Excel 2007                                          _pc_ls_ofar005

    Practice Labs
                    Microsoft Office 2007: Excel for the Power User - Practice Lab                    254787_eng
                    Microsoft Office 2007: Beginning Outlook - Practice Lab                           254790_eng
                    Microsoft Office 2007: Advanced PowerPoint - Practice Lab                         254806_eng
                    Microsoft Office 2007: Beginning Word - Practice Lab                              254758_eng
                    Microsoft Office 2007: Advanced Word - Practice Lab                               254762_eng
                    Microsoft Office 2007: Word for the Power User - Practice Lab                     254766_eng
                    Microsoft Office 2007: Advanced Outlook - Practice Lab                            254796_eng
                    Microsoft Office 2007: Beginning Excel - Practice Lab                             254769_eng
                    Microsoft Office 2007: Advanced Excel - Practice Lab                              254773_eng
                    Microsoft Office 2007: Outlook for the Power User - Practice Lab                  254800_eng
                    Microsoft Office 2007: Beginning PowerPoint - Practice Lab                        254803_eng
                    Microsoft Office 2007: New Features - Practice Lab                                254808_eng
                    Microsoft Office 2007: Advanced Project Professional - Practice Lab               256801_eng
                    Microsoft Office 2007: Beginning Access - Practice Lab                            256759_eng
                    Microsoft Office 2007: Advanced Access - Practice Lab                             256771_eng
                    Microsoft Office 2007: Access for the Power User - Practice Lab                   256780_eng
                    Microsoft Office 2007: Beginning Project Professional - Practice Lab              256789_eng

                    Microsoft Office 2007: Collaborating, Communicating, and Sharing - Practice Lab   256809_eng
                    Microsoft Office 2007: Beginning Visio ? Practice Lab                             256815_eng
                    Microsoft Internet Explorer 7 - Practice Lab                                      254817_eng
                    Microsoft Windows Vista: New Features for End Users - Practice Lab                254815_eng
                    Microsoft Windows Vista for End Users - Practice Lab                              254812_eng
The Microsoft Office KnowledgeCenter includes the following roadmaps

If you are new to Micrrosoft Office, start here
         Roadmap Title          Course Title                                                          Course ID
        Beginning Word 2003
                                   Getting Started with Word 2003                                     112997_ENG
                                   Working with Text and Paragraphs in Word 2003                      124981_ENG
                                   Structuring, Editing, Saving, and Opening documents in Word 2003   123383_ENG
                                   Printing, Help, and Automated Formatting in Word 2003              116299_ENG
                                   Working with Documents in Word 2003                                112998_ENG
                                   Working with Tables and Media Features in Word 2003                116894_ENG

        Beginning Excel 2003
                                   Basic Features of Excel 2003                                       113187_ENG
                                   Formatting Data in Excel 2003                                      119827_ENG
                                   Printing and Collaborating in Excel 2003                           122518_ENG
                                   Excel 2003 Formulas and Functions                                  113221_ENG
                                   Excel 2003 Chart and Multimedia Features                           119828_ENG

        Beginning Outlook 2003
                                   Sending and Receiving Messages in Outlook 2003                     113430_ENG
                                   Formatting and Managing Messages in Outlook 2003                   128879_ENG
                                   Scheduling Events, Appointments, and Meetings in Outlook 2003      128880_ENG
                                   Using Task Lists, Contact Lists, and Notes in Outlook 2003         128881_ENG

        Office 2003 New Features
                                   Microsoft Office 2003: New Features for End Users                  117529_ENG
                                   Microsoft Office 2003: New Features for Outlook Users              126060_ENG
                                   Microsoft Office 2003: New Applications                            117531_ENG
                                   Microsoft Office 2003: New Features for Advanced Users             117530_ENG

        Microsoft Office 2003: Getting Started
                                  Introduction to Microsoft Office 2003                               121587_ENG
                                  Formatting and printing files in Office 2003                        121643_ENG

If you’re already working with Microsoft Office 2003, start here
Working Word 2003          Advanced Formatting in Word 2003                                             113095_ENG
                           Advanced Document Navigation in Word 2003                                    126778_ENG
                           Advanced Data Manipulation Features in Word 2003                             113114_ENG
                           Using Tables, Charts, and Graphics in Word 2003                              126789_ENG
                           Advanced Document Features in Word 2003                                      121072_ENG
                           Collaborative Features in Word 2003                                          113139_ENG

Working with Excel 20003
                           Advanced Customization in Excel 2003                                         119829_ENG
                           Advanced Formatting in Excel 2003                                            125656_ENG
                           Advanced Data Management in Excel 2003                                       113262_ENG
                           Advanced Data Analysis in Excel 2003                                         113309_ENG
                           Advanced Validation and Collaboration in Excel 2003                          121344_ENG
                           Advanced Data Exchange in Excel 2003                                         119748_ENG

Working with Outlook 2003
                        Customizing E-mail, Views, Navigation, and E-mail Accounts in Outlook 2003      131326_ENG
                        Tracking, Categorizing, Searching, and Printing in Outlook 2003                 131341_ENG
                        Configuring Rules, Alerts, and Junk Mail Settings in Outlook 2003               113469_ENG
                        Sharing Folders, Schedules, and Contacts and Using SharePoint Data in Outlook   129976_ENG
                        2003

Working with PowerPoint 2003
                        Creating Basic Presentations using PowerPoint 2003                              121838_ENG
                        Slide Layout and Design in PowerPoint 2003                                      123164_ENG
                        Using Visuals in PowerPoint 2003 Presentations                                  125933_ENG
                        Finalizing PowerPoint 2003 Presentations                                        123167_ENG
                        Customizing PowerPoint 2003 Presentations                                       121956_ENG
                        Preparing PowerPoint 2003 Presentations for Effective Delivery                  125830_ENG
                        Running, Broadcasting, and Reviewing PowerPoint 2003 Presentations              124997_ENG
                        Settings, Customization, and Office 2003 Integration with PowerPoint 2003       121957_ENG

Working with Access 2003
                        Getting Started with Access 2003                                                125937_ENG
                        Basic Access 2003 Tables                                                        125947_ENG
                                  Basic Access 2003 Forms                                                      125956_ENG
                                  Using Queries and Reports in Access 2003                                     125964_ENG
                                  Personalizing and Maintaining Access 2003                                    125984_ENG
                                  Enhancing Tables, Forms, and Reports in Access 2003                          126934_ENG
                                  Advanced Querying in Access 2003                                             126944_ENG
                                  Working with Data and Presentation in Access 2003                            126950_ENG
                                  Access 2003 and the Web                                                      126959_ENG
                                  Access 2003 Programmability                                                  126965_ENG
                                  Database Administration in Access 2003                                       126973_ENG

        Working with Publisher 2003
                                 Getting Started with Publisher 2003                                           204924_ENG
                                 Working with Text Boxes, Text, and Tables in Publisher 2003                   207503_ENG
                                 Printing and Working with Graphics and Objects in Publisher 2003              204925_ENG
                                 Working with E-mail and Web Sites in Publisher 2003                           204927_ENG
                                 Working with Mail and Catalog Merges in Publisher 2003                        207309_ENG
                                 Advanced Design Techniques and Printing with Publisher 2003                   204928_ENG

        Microsoft Office 2003: Advanced Project Professional
                                  Advanced Customization                                                       132661_ENG
                                  Sharing Project Data and Working with Macros                                 132659_ENG
                                  Organizing and Managing Project Information                                  205433_ENG
                                  Working Collaboratively                                                      201354_ENG
                                  Enterprise Project Management                                                201357_ENG
                                  Advanced Analysis of your Project                                            206372_ENG

        Microsoft Office 2003: Outlook for the Power User
                                  Data Security in Outlook 2003                                                132613_ENG
                                  Archiving and Storing Data, and Using IRM in Outlook 2003                    206606_ENG
                                  Working in Outlook 2003 from Multiple Locations                              132614_ENG
                                  Newsreaders, Online Meetings, Instant Messaging, and Faxing Information in
                                  Outlook 2003                                                                 132615_ENG
                                  Customizing Toolbars and Commands and Creating Forms in Outlook 2003         132616_ENG
                                  Outlook 2003 and Business Contact Manager                                    132617_ENG

If you want to use specialist Office products or get certified, start here
        FrontPage 2003
                                    Getting Started with FrontPage 2003                               121449_ENG
                                    Working with graphics, hyperlinks and tables in FrontPage 2003    131714_ENG
                                    Working with Web Sites in FrontPage 2003                          122475_ENG
                                    Organizing Content Using Templates and Frames in FrontPage 2003   122481_ENG
                                    Structuring and Publishing Web Sites in FrontPage 2003            122092_ENG
                                    Working with Code in FrontPage 2003                               122120_ENG
                                    Importing and Working with Data in FrontPage 2003                 121653_ENG
                                    Enhancing Web Sites with Advanced FrontPage 2003 Features         122099_ENG
                                    Administering Web Sites in FrontPage 2003                         122100_ENG
                                    Using Windows SharePoint Services and FrontPage 2003              131456_ENG

        Visio 2003
                                    Creating Diagrams with Visio 2003                                 132531_ENG
                                    Developing Diagrams with Visio 2003                               132532_ENG
                                    Visio 2003 and Other Programs                                     132533_ENG

        Project Professional 2003
                                    Creating and Defining a Project                                   132490_ENG
                                    Specifying and Assigning Resources                                132510_ENG
                                    Specifying and Assigning Resources                                132504_ENG

If you are new to Office XP, start here

        Beginning Word 2002
                                    Creating Documents in Word 2002                                   114325_ENG
                                    Working with Documents in Word 2002                               114346_ENG

        Beginning Excel 2002
                                    Basic Features of Excel 2002                                      115096_ENG
                                    Optimizing Excel 2002                                             115117_ENG

        Beginning Outlook 2002
                                    Introducing Outlook 2002                                          115146_ENG
        Office XP New Features
                                  New Features Review of Microsoft Office XP                           116084_ENG
                                  Common Features in Microsoft Office XP                               115172_ENG
                                  New and Enhanced Features for End-Users in Office XP                 116224_ENG
                                  Office XP for the Advanced User                                      116275_ENG

If you’re already working with Microsoft Office XP, start here

        Working with Word 2002
                                  Advanced Formatting and Navigation in Word 2002                      114968_ENG
                                  Advanced Document Features in Word 2002                              114983_ENG
                                  Collaborative Features in Word 2002                                  115008_ENG

        Working with Excel 2002
                                  Advanced Data Management in Excel 2002                               114461_ENG
                                  Advanced Data Manipulation and Analysis in Excel 2002                114635_ENG

        Working with Outlook 2002
                                Managing Outlook 2002                                                  114389_ENG

        Working with PowerPoint 2002
                                Customizing, Running, and Broadcasting PowerPoint 2002 Presentations   116195_ENG
                                PowerPoint 2002 Customization and Office XP Integration                116211_ENG

        Working with Access 2002
                                Introduction to Access 2002                                            117147_ENG
                                Intermediate Access 2002                                               117172_ENG
                                Advanced Database Design in Access 2002                                116022_ENG
                                Advanced Database Features in Access 2002                              116051_ENG

Office XP Professional and Beyond

        FrontPage 2002
                                  FrontPage 2002 Basics                                                114938_ENG
                                  Enhancing and Managing Web Sites with FrontPage 2002                 114955_ENG
                                  Building and Modifying Web Sites in FrontPage 2002                   115955_ENG
                                   Enhancing and Publishing Web Sites in FrontPage 2002                       115977_ENG

       Visio 2002
                                   Creating Diagrams in Visio 2002                                            117077_ENG
                                   Working with Diagrams in Visio 2002                                        117090_ENG

       Project Professional 2002
                                   Getting Started with Project 2002                                          117545_ENG
                                   Up and Running with Project 2002                                           117554_ENG
                                   Tracking and Reporting with Project 2002                                   117565_ENG
                                   Data Sources, Templates, and Customization in Project 2002                 117348_ENG
                                   Workgroup, Collaboration, and Advanced Reporting Options in Project 2002   117361_ENG

Additional Assets
       Mentored Asset
                                   Mentoring Microsoft Office KnowledgeCenter                                 mntofficekc
       Practice Lab
                                      Microsoft Office 2003: Beginning Word - Practice Lab I                  242128_eng
                                      Microsoft Office 2003: Beginning Word - Practice Lab II                 242447_eng
                                      Microsoft Office 2003: Advanced Word - Practice Lab I                   242146_eng
                                      Microsoft Office 2003: Advanced Word - Practice Lab II                  242451_eng
                                      Microsoft Office 2003: Beginning Excel - Practice Lab I                 242163_eng
                                      Microsoft Office 2003: Beginning Excel - Practice Lab II                242465_eng
                                      Microsoft Office 2003: Advanced Excel - Practice Lab I                  242183_eng
                                      Microsoft Office 2003: Advanced Excel - Practice Lab II                 242474_eng
                                      Microsoft Office 2003: Beginning Outlook – Practice Lab                 242207_eng
                                      Microsoft Office 2003: Advanced Outlook - Practice Lab I                242222_eng
                                      Microsoft Office 2003: Advanced Outlook - Practice Lab II               242523_eng
                                      Microsoft Office 2003: Outlook for the Power User - Practice Lab I      242242_eng
                                      Microsoft Office 2003: Outlook for the Power User - Practice Lab II     242524_eng
                                      Microsoft Office 2003: New Features – Practice Lab                      242264_eng
                                      Microsoft Office 2003: Beginning PowerPoint - Practice Lab              242274_eng
                                      Microsoft Office 2003: Advanced PowerPoint - Practice Lab               242287_eng
                                      Microsoft Office 2003: Beginning Access - Practice Lab                  242301_eng
                                      Microsoft Office 2003: Advanced Access - Practice Lab                   242314_eng
                                      Microsoft Office 2003: Publisher I - Practice Lab                       242325_eng
                            Microsoft Office 2003: Publisher II - Practice Lab                     242708_eng
                            Microsoft Office 2003: Visio for Beginners – Practice Lab              242378_eng
                            Microsoft Office 2003: Beginning Project Professional – Practice Lab   242392_eng
                            Microsoft Office 2003: Beginning FrontPage - Practice Lab I            242404_eng
                            Microsoft Office 2003: Beginning FrontPage - Practice Lab II           242710_eng
                            Microsoft Office 2003: Advanced FrontPage - Practice Lab I             242422_eng
                            Microsoft Office 2003: Advanced FrontPage - Practice Lab II            242712_eng



Managing Files and Accessing Web Pages
                        Windows 2000 Professional: Getting Started                                 115193_ENG
                        Windows 2000 Professional: Up and Running                                  115203_ENG
                        Getting Started with Internet Explorer 5.5                                 31706_ENG
The Oracle KnowledgeCenter includes the following roadmaps

To learn about Oracle 10g, start here
     Roadmap Title     Course Title                                                                           Course ID
     Oracle Database 10g: New Features for Administrators
                        Oracle Database 10g: New Installation and Configuration Features                      210040_ENG
                        Oracle Database 10g: New Data Loading Features                                        210050_ENG
                        Oracle Database 10g: New Automatic Management and Management                          210057_ENG
                        Oracle Database 10g: New Resource, Scheduling, and Task-Management                    210074_ENG
                        Oracle Database 10g: New Space Management Features                                    210086_ENG
                        Oracle Database 10g: New Storage Features                                             210095_ENG
                        Oracle Database 10g: New Tuning, Performance-monitoring, and Analysis                 220637_ENG
                        Oracle Database 10g: New Backup and Recovery Features                                 220638_ENG
                        Oracle Database 10g: Using Flashback                                                  220639_ENG
                        Oracle Database 10g: New Features in Security and Software Maintenance                220640_ENG
                        Oracle Database 10g: New Features in VLDB Support                                     220641_ENG
                        Oracle Database 10g: Miscellaneous New Features                                       220642_ENG

     Oracle Database 10g: Administration Workshop I Release 2
                        Oracle Database 10g: Installing Oracle Database 10g Release 2                         249293_ENG
                        Oracle Database 10g: Creating Databases Release 2                                     249294_ENG
                        Oracle Database 10g: Database Interfaces Release 2                                    249295_ENG
                        Oracle Database 10g: Database Control and Storage Structures Release 2                249296_ENG
                        Oracle Database 10g: Users and Security Release 2                                     249297_ENG
                        Oracle Database 10g: Managing Schema Objects and Data Release 2                       249298_ENG
                        Oracle Database 10g: The SQL*Loader and PL/SQL Release 2                              249299_ENG
                        Oracle Database 10g: Oracle Net Services and Shared Servers Release 2                 249300_ENG
                        Oracle Database 10g: Monitoring and Maintenance Release 2                             249301_ENG
                        Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2                  249302_ENG
                        Oracle Database 10g: Managing Backup and Recovery Release 2                           249303_ENG

     Oracle Database 10g: Administration Workshop II
                        Using Flashback Technology in Oracle 10g                                              212481_ENG
                        Performing and Managing Backups in Oracle 10g                                         212479_ENG
                        Advanced Database Recovery and Repair in Oracle 10g                                   212480_ENG
                        Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g   212478_ENG
                        Using Globalization Support in Oracle 10g                                             212477_ENG
                        Optimizing Database Performance in Oracle 10g                                         221273_ENG
                        Managing Storage and System Resources in Oracle 10g                                   221274_ENG
                    Using the Scheduler to Automate Tasks in Oracle 10g                             221275_ENG
                    Using Advanced Features in Oracle 10g                                           221276_ENG

Oracle Database 10g: SQL Fundamentals I and II
                   Introduction to Oracle and SQL in Oracle Database 10g                            216104_ENG
                   SQL Functions in Oracle Database 10g                                             216206_ENG
                   Displaying Multiple Table Data and Using Set Operators in Oracle Database 10g    216164_ENG
                   Group and Datetime Functions in Oracle Database 10g                              216205_ENG
                   Subqueries and Hierarchical Queries in Oracle Database 10g                       223292_ENG
                   Regular Expressions and User Access in Oracle Database 10g                       223293_ENG
                   Creating and Managing Tables and Constraints in Oracle Database 10g              223294_ENG
                   Database Objects in Oracle Database 10g                                          223295_ENG
                   Managing Database Objects in Oracle Database 10g                                 223296_ENG
                   Manipulating Data in Oracle Database 10g                                         223297_ENG

Oracle Database 10g: PL/SQL Fundamentals
                   Introduction to PL/SQL                                                           216518_ENG
                   Using PL/SQL with an Oracle Server                                               216530_ENG
                   Using Control Structures                                                         217616_ENG
                   Using Composite Data Types                                                       216540_ENG
                   Explicit Cursors and Exception Errors                                            216554_ENG
                   Creating Stored Procedures and Functions                                         216563_ENG

Oracle Database 10g: Developing PL/SQL Program Units
                   PL/SQL Packages                                                                  216687_ENG
                   Oracle-Supplied Packages and DBMS_SCHEDULER                                      216700_ENG
                   Managing Dependencies                                                            216717_ENG
                   Manipulating Large Objects in PL/SQL                                             216725_ENG
                   PL/SQL Triggers                                                                  216739_ENG
                   Dynamic SQL and Metadata                                                         218842_ENG

Oracle Application Server 10g: Administration I
                    Oracle Application Server 10g: Introduction                                     216868_ENG
                    Oracle Application Server 10g: Infrastructure and Middle Tier Installation      216879_ENG
                    Oracle Application Server 10g: Management Tools and Oracle Internet Directory   216889_ENG
                    Oracle Application Server 10g: General Management and Directives for the HTTP   216903_ENG
                    Oracle Application Server 10g: OracleAS Web Cache                               216940_ENG
                    Oracle Application Server 10g: OracleAS Portal                                  216964_ENG
                    Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers   224535_ENG
                    Oracle Application Server 10g: Application Management and Deployment            224536_ENG
                         Oracle Application Server 10g: Component Administration in Oracle Internet     224537_ENG
                         Oracle Application Server 10g: DAS and SSO                                     224538_ENG
                         Oracle Application Server 10g: Component Security with SSL                     224539_ENG
                         Oracle Application Server 10g: Oracle Certificate Authority Management         224540_ENG

     Oracle Application Server 10g: Administration II
                         OracleAS 10g: Managing Customized Topologies and Distributing Infrastructure   222590_ENG
                         OracleAS 10g: High Availability                                                222604_ENG
                         OracleAS 10g: Managing and Configuring Clusters                                222605_ENG
                         OracleAS 10g: Business Intelligence Component Management                       222606_ENG
                         OracleAS 10g: XML Applications, Web Services, and Monitoring                   222607_ENG
                         OracleAS 10g: Tuning and Reconfiguring the Middle Tier                         222608_ENG
                         OracleAS 10g: Backup and Recovery                                              222609_ENG

     Oracle 10g Express Guides
                        Oracle Database 10g: New Features Overview                                      _pc_eg_orc001
                        Oracle Database 10g: 2 Day DBA                                                  _pc_eg_orc002
                        Oracle Database 10g: SQL Fundamentals I                                         _pc_eg_orc003
                        Oracle Database 10g: SQL Fundamentals II                                        _pc_eg_orc004
                        Oracle Database 10g: New Features for Administrators                            _pc_eg_orc005
                        Oracle Database 10g: Administration Workshop I                                  _pc_eg_orc006
                        Oracle Database 10g: Administration Workshop II                                 _pc_eg_orc007
                        Oracle Application Server 10g: New Features for Administrators                  _pc_eg_orc008
                        Oracle Application Server 10g: Create Queries and Reports                       _pc_eg_orc012
                        Oracle Application Server 10g: Administration I Volume I                        _pc_eg_orc009
                        Oracle Application Server 10g: Administration I Volume II                       _pc_eg_orc015
                        Oracle Application Server 10g: Administration I Volume III                      _pc_eg_orc016
                        Oracle Application Server 10g: Administration I Volume IV                       _pc_eg_orc017
                        Oracle Application Server 10g: Enterprise Identity Management Volume I          _pc_eg_orc011
                        Oracle Application Server 10g: Enterprise Identity Management Volume II         _pc_eg_orc019
                        Oracle Application Server 10g: Enterprise Identity Management Volume III        _pc_eg_orc020
                        OracleAS 10g: Build Corporate Portals Volume I                                  _pc_eg_orc013
                        OracleAS 10g: Build Corporate Portals Volume II                                 _pc_eg_orc021
                        OracleAS 10g: Build Portlets with PL/SQL Volume I                               _pc_eg_orc014
                        OracleAS Portal 10g: Build Portlets with PL/SQL Volume II                       _pc_eg_orc022
                        Oracle Application Server 10g: Develop an EUL Volume I                          _pc_eg_orc010
                        Oracle Application Server 10g: Develop an EUL Volume II                         _pc_eg_orc018

To learn about Oracle 11g and 11i, start here
Oracle Database 11g: SQL Fundamentals I
                   Oracle Database 11g: Using SQL to Query Your Database                          257492_ENG
                   Oracle Database 11g: Conversion Functions, Group Functions, and Joins          257503_ENG
                   Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation          257513_ENG
                   Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms        257522_ENG

Oracle Database 11g: SQL Fundamentals II
                   Controlling User Access and Managing Schema Objects                            257867_ENG
                   Data Dictionary view and Large Data Sets                                       257876_ENG
                   Managing Data in Different Time Zones                                          257884_ENG
                   Using Subqueries and Regular Expressions                                       257896_ENG

Oracle Database 11g: PL/SQL Fundamentals
                   Oracle Database 11g: PL/SQL Variables, Attributes, and Executable Statements   257801_ENG
                   Oracle Database 11g: Using DML, DDL, Cursors, Control Structures, and Loops    257810_ENG
                   Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors in         257817_ENG
                   Oracle Database 11g: Working with Exceptions, Subprograms, JDeveloper, and     257825_ENG

Oracle Database 11g: Developing Program Units
                   Oracle Database 11g: Subprograms, Packages, and Exception Handling in PL/SQL   259958_ENG
                   Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations in       259959_ENG
                   Oracle Database 11g: Using Triggers, the PL/SQL Compiler, and Managing Code    259960_ENG
                   Oracle Database 11g: Managing PL/SQL Code and Dependencies                     259961_ENG

Oracle Database 11g: Program with PL/SQL
                   Oracle Database 11g: Getting Started With PL/SQL                               260269_ENG
                   Oracle Database 11g: Using DML, DDL, Cursors, Loops, and Control Structures    260270_ENG
                   Oracle Database 11g: Using Data Types, INDEX BY Tables, and Cursors            260271_ENG
                   Oracle Database 11g: Using Exceptions, Subprograms, JDeveloper, and REF        260272_ENG
                   Oracle Database 11g: Subprograms, Packages, and Exception Handling             260273_ENG
                   Oracle Database 11g: Packages, Dynamic SQL, and Coding Considerations          260274_ENG
                   Oracle Database 11g: Using Triggers and the PL/SQL Compiler                    260275_ENG
                   Oracle Database 11g: PL/SQL Code and Dependency Management                     260276_ENG

1Z0-001             Oracle Database 11g: SQL and PL/SQL New Features
                    Oracle Database 11g: Getting Started with SQL and PL/SQL New Features         257179_ENG
                    Oracle Database 11g: Using Dynamic SQL and Implementing Performance           257188_ENG
                    Oracle Database 11g: Using Trigger, Data Warehousing, and Pivoting            257195_ENG
                    Oracle Database 11g: Using the PL/SQL Debugger, Collections and Data          257202_ENG
Oracle Database 11g: Introduction to SQL
                   Oracle Database 11g: Querying a Database with SQL                           260277_ENG
                   Oracle Database 11g: Conversion Functions, Conditional Expressions, Group   260278_ENG
                   Oracle Database 11g: Manipulating Queries and Data                          260279_ENG
                   Oracle Database 11g: Using DDL, Views, and Schema Objects                   260280_ENG
                   Oracle Database 11g: Controlling User Access and Managing Objects           260281_ENG
                   Oracle Database 11g: Managing Data Dictionary Views and Large Data Sets     260282_ENG
                   Oracle Database 11g: Managing Time Zones and Datetime Functions             260283_ENG
                   Oracle Database 11g: Subqueries and Regular Expressions                     260284_ENG
                   TestPrep 1Z0-047 Oracle Database SQL Expert                                 TP1Z0047_ENG
                   TestPrep 1Z0-053 Oracle Database 11g: Administration II                     3PSod_oawt_a01_tp_en

Oracle SOA Suite 11g
                   Oracle SOA Suite 11g: Human Task and Business Rules Components              3PSod_soas_a05_it_en
                   Oracle SOA Suite 11g: Introduction to SOA                                   3PSod_soas_a01_it_en
                   Oracle SOA Suite 11g: Mediator and BPEL Components                          3PSod_soas_a04_it_en
                   Oracle SOA Suite 11g: SOA Composite Applications                            3PSod_soas_a03_it_en
                   Oracle SOA Suite 11g: SOA Governance and Service Design                     3PSod_soas_a02_it_en
                   Oracle SOA Suite 11g: SOA Security and Adoption Planning                    3PSod_soas_a06_it_en

Oracle Database 11g: Performance Tuning
                   Oracle Database 11g: Performance Tuning Methodology and Tools               od_odpt_a01_it_enus
                   Oracle Database 11g: Using AWR and Defining Problems                        od_odpt_a02_it_enus
                   Oracle Database 11g: SQL Performance Management and Database Replay         od_odpt_a05_it_enus
                   Oracle Database 11g: Metrics, Alerts, Baselines, AWR Tools and Services     od_odpt_a03_it_enus
                   Oracle Database 11g: Problem SQL Statements and Oracle Optimizer            od_odpt_a04_it_enus
                   Oracle Database 11g: Shared Pool and Buffer Cache Tuning                    od_odpt_a06_it_enus
                   Oracle Database 11g: Tuning PGA, Temporary Space, and Automatic Memory      od_odpt_a07_it_enus
                   Oracle Database 11g: Segment Space, I/O and Performance Tuning              od_odpt_a08_it_enus

Oracle Database 11g: SQL Tuning
                   Oracle Database 11g: Architecture, SQL Tuning, and Optimization             od_ortw_a01_dt_enus
                   Oracle Database 11g: Indexes, Access Paths, and Join Operations             od_ortw_a02_dt_enus
                   Oracle Database 11g: Execution Plans and Star Transformations               od_ortw_a03_dt_enus
                   Oracle Database 11g: Optimizer Statistics, Hints, and Cursor Sharing        od_ortw_a04_dt_enus
                   Oracle Database 11g: Application Tracing and Automatic SQL Tuning           od_ortw_a05_dt_enus

Oracle Database 11g: RAC Administration
                   Oracle Database 11g: Installation of Clusterware and RAC                    od_orac_a01_it_enus
                   Oracle Database 11g: RAC Database and Oracle Clusterware Administration     od_orac_a02_it_enus
                     Oracle Database 11g: RAC Performance Tuning                                    od_orac_a03_it_enus
                     Oracle Database 11g: Configure, Manage, and Use Services in RAC                od_orac_a04_it_enus
                     Oracle Database 11g: Diagnosing Oracle Clusterware and Node Management         od_orac_a05_it_enus
                     Oracle Database 11g: High Availability in RAC                                  od_orac_a06_it_enus

Oracle Database 11g: Secure Backup
                   Oracle Database 11g: Configuring OSB and Security                                od_odsb_a01_it_enus
                   Oracle Database 11g: Securing Domain and Data in Oracle Secure Backup            od_odsb_a02_it_enus
                   Oracle Database 11g: RMAN and Oracle Secure Backup                               od_odsb_a03_it_enus
                   Oracle Database 11g: Managing Backups and Infrastructure                         od_odsb_a04_it_enus
                   Oracle Database 11g: Tape Vaulting, Duplication, and Tuning                      od_odsb_a05_it_enus

Oracle DB 11g: Security
                   Oracle Database 11g: Introduction to Database Security and Solutions             od_odsc_a01_it_enus
                   Oracle Database 11g: Database Security                                           od_odsc_a02_it_enus
                   Oracle Database 11g: Database Auditing                                           od_odsc_a03_it_enus
                   Oracle Database 11g: Basic User and Strong Authentication                        od_odsc_a04_it_enus
                   Oracle Database 11g: Enterprise User Security and Proxy Authentication           od_odsc_a05_it_enus
                   Oracle Database 11g: Privileges, Roles, and Application Contexts                 od_odsc_a06_it_enus
                   Oracle Database 11g: Virtual Private Database                                    od_odsc_a07_it_enus
                   Oracle Database 11g: Oracle Label Security and the Data Masking Pack             od_odsc_a08_it_enus
                   Oracle Database 11g: Encryption Concepts                                         od_odsc_a09_it_enus
                   Oracle Database 11g: Transparent Data Encryption                                 od_odsc_a10_it_enus
                   Oracle Database 11g: Oracle Net Services and Listener Security                   od_odsc_a11_it_enus
                   Oracle Database 11g: Firewalls, Oracle Connection Manager, and SQL*Plus          od_odsc_a12_it_enus

Oracle 11i E-Business Suite: Essentials for Implementers
                   Oracle 11i E-Business Suite: Introduction                                        232548_ENG
                   Oracle 11i E-Business Suite: Multi-Org                                           232549_ENG
                   Oracle 11i E-Business Suite: Flexfields                                          232550_ENG
                   Oracle 11i E-Business Suite: System Administration                               232551_ENG
                   Oracle 11i E-Business Suite: Workflow, Alerts, and Daily Business Intelligence   232552_ENG

Oracle 11i E-Business Suite: System Administrator Fundamentals
                   Oracle 11i: Function Security and Data Security                                  234037_ENG
                   Oracle 11i: Roles, Delegated Administration, Registration, and Auditing          234038_ENG
                   Oracle 11i: Concurrent Elements                                                  234039_ENG
                   Oracle 11i: Profile Options, DBA Duties, and Printer Management                  234040_ENG
                   Oracle 11i: Personalization of Forms and OA Framework Pages                      234041_ENG
                   Oracle 11i: Oracle Workflow                                                      234043_ENG
                          Oracle 11i: System Monitoring and Troubleshooting in OAM                        234044_ENG

     Oracle 11i: Project Foundation Fundamentals
                          Oracle 11i: Project Management and Projects Integration                         238819_ENG
                          Oracle 11i: Organization, Period, and Calendar Definitions in Oracle Projects   238828_ENG
                          Oracle 11i: Resource and Role Management                                        238838_ENG
                          Oracle 11i: Oracle Projects Security Model and Page Layouts                     238847_ENG
                          Oracle 11i: Oracle Projects and Task Definition I                               238856_ENG
                          Oracle 11i: Oracle Projects and Task Definition II                              238857_ENG
                          Oracle 11i: User-Defined Attributes, Implementation Options, and Utilization    238858_ENG
                          Oracle 11i: Organization Forecasting and Integration                            238869_ENG

     Oracle 11i Express Guides
                        Oracle 11i Order to Cash Fundamentals Express Guide Volume I                      _pc_eg_444471
                        Oracle 11i Order to Cash Fundamentals Express Guide Volume II                     _pc_eg_444478
                        Oracle 11i Order to Cash Fundamentals Express Guide Volume III                    _pc_eg_444479
                        Oracle 11i/2.6 Implement Oracle Workflow Express Guide Volume I                   _pc_eg_444472
                        Oracle 11i/2.6 Implement Oracle Workflow Express Guide Volume II                  _pc_eg_444480
                        Oracle 11i Project Foundation Fundamentals Express Guide Volume I                 _pc_eg_444469
                        Oracle 11i Project Foundation Fundamentals Express Guide Volume II                _pc_eg_444476
                        Oracle 11i System Administrator Fundamentals Express Guide Volume I               _pc_eg_444470
                        Oracle 11i System Administrator Fundamentals Express Guide Volume II              _pc_eg_444477

To prepare Oracle certifications, start here

     1Z0-052              Oracle Database 11g: Administration Workshop I
                          Oracle Database 11g: Database Architecture and Installation                   255701_ENG
                          Oracle Database 11g: Database Creation, Instance Management, and Connectivity 255770_ENG
                          Oracle Database 11g: Storage Structures and User Security                     255814_ENG
                          Oracle Database 11g: Managing the Schema, Data, and Concurrency               255825_ENG
                          Oracle Database 11g: Managing Undo Data, Database Security, and Maintenance 255834_ENG
                          Oracle Database 11g: Performance Monitoring, Recovery Concepts and Backup     255845_ENG
                          Oracle Database 11g: Recovering, Moving, and Enhancing the Oracle Database    255854_ENG
                          TestPrep 1Z0-052 Oracle Database 11g: Administration I                        od_oaws_a01_tp_enus
                          Oracle Database 11g Release 2: Database Architecture and Installation         3PSod_odas_a01_it_en
                          Oracle Database 11g Release 2: Database Creation and Instance Management      3PSod_odas_a02_it_en
                          Oracle Database 11g Release 2: The ASM Instance and Network Connectivity      3PSod_odas_a03_it_en
                          Oracle Database 11g Release 2: Storage Structures and User Security           3PSod_odas_a04_it_en
                          Oracle Database 11g Release 2: Managing Concurrency, Undo, and Auditing       3PSod_odas_a05_it_en
                          Oracle Database 11g Release 2: Managing Database Maintenance and Performance  3PSod_odas_a06_it_en
          Oracle Database 11g Release 2: Backup and Recovery                            3PSod_odas_a07_it_en
          Oracle Database 11g Release 2: Moving Data and Oracle Support                 3PSod_odas_a08_it_en
          Oracle Database 11g Release 2: Database Architecture and Recovery Operations 3PSod_odat_a01_it_en
          Oracle Database 11g Release 2: The RMAN Catalog and Creating Backups          3PSod_odat_a02_it_en
          Oracle Database 11g Release 2: Performing Restore and Recovery Tasks          3PSod_odat_a03_it_en
          Oracle Database 11g Release 2: Using, Monitoring and Tuning RMAN              3PSod_odat_a04_it_en
          Oracle Database 11g Release 2: Database Diagnostics and Flashback Technologies3PSod_odat_a05_it_en
          Oracle Database 11g Release 2: Managing Database Memory and Performance       3PSod_odat_a06_it_en
          Oracle Database 11g Release 2: Managing Database Resources and the Scheduler 3PSod_odat_a07_it_en
          Oracle Database 11g Release 2: Managing Database Space and Duplication        3PSod_odat_a08_it_en
          Oracle Database 11g Release 2: Installation and Oracle Restart                3PSod_onft_a01_it_en
          Oracle Database 11g Release 2: ASM, Storage and Partitioning Enhancements     3PSod_onft_a02_it_en
          Oracle Database 11g Release 2: Oracle Partitioning and Security Features      3PSod_onft_a03_it_en
          Oracle Database 11g Release 2: Diagnosability Enhancements                    3PSod_onft_a06_it_en
          Oracle Database 11g Release 2: Using Change Management Solutions              3PSod_onft_a04_it_en
          Oracle Database 11g Release 2: Intelligent Infrastructure Enhancements        3PSod_onft_a05_it_en
          Oracle Database 11g Release 2: SQL Monitoring and Performance Enhancements 3PSod_onft_a07_it_en
          Oracle Database 11g Release 2: Application Performance Enhancements           3PSod_onft_a08_it_en
          Oracle Database 11g Release 2: Backup, Recover, Archive, and Repair Data      3PSod_onft_a09_it_en
          Oracle Database 11g Release 2: Oracle Scheduler and Secure Backup             3PSod_onft_a10_it_en

1Z0-053   Oracle Database 11g: Administration Workshop II
          Oracle Database 11g: Database Architecture and ASM                          256882_ENG
          Oracle Database 11g: Configuring for Recovery                               256975_ENG
          Oracle Database 11g: Configuring for Backups                                257033_ENG
          Oracle Database 11g: Using RMAN for Recovery                                257046_ENG
          Oracle Database 11g: Supporting RMAN and Using Flashback Technology         257060_ENG
          Oracle Database 11g: Diagnosing the Database and Managing Memory            257071_ENG
          Oracle Database 11g: Database Performance and Space Management              257081_ENG
          Oracle Database 11g: Managing Resources and Task Automation                 257108_ENG
          Oracle Database 11g: Globalization                                          257117_ENG
          TestPrep 1Z0-053 Oracle Database 11g: Administration II                     3PSod_oawt_a01_tp_en

1Z0-050   Oracle Database 11g: New Features For Administrators
          Oracle Database 11g: Installation and Upgrade Enhancements                  255352_ENG
          Oracle Database 11g: Storage Enhancements                                   255364_ENG
          Oracle Database 11g: Change Management Overview and SQL Plan Management     255373_ENG
          Oracle Database 11g: Database Replay and Automatic SQL Tuning               255385_ENG
          Oracle Database 11g: Intelligent Infrastructure Enhancements                255397_ENG
          Oracle Database 11g: Performance Enhancements                               255408_ENG
          Oracle Database 11g: Partitioning and Storage-Related Enhancements          255415_ENG
          Oracle Database 11g: Using RMAN Enhancements, Flashback and LogMiner        255423_ENG
          Oracle Database 11g: Diagnostic Enhancements and Using the Data Recovery    255433_ENG
          Oracle Database 11g: New Security Features                                  255444_ENG
          Oracle Database 11g: SecureFiles and Miscellaneous New Features             255451_ENG
          TestPrep 1Z0-050 Oracle Database 11g: New Features for Administrators       TP1Z0050_ENG

1Z0-051
          Oracle Database 11g: Querying a Database with SQL                           260277_ENG
          Oracle Database 11g: Conversion Functions, Conditional Expressions, Group   260278_ENG
          Oracle Database 11g: Manipulating Queries and Data                          260279_ENG
          Oracle Database 11g: Using DDL, Views, and Schema Objects                   260280_ENG
          Oracle Database 11g: Controlling User Access and Managing Objects           260281_ENG
          Oracle Database 11g: Managing Data Dictionary Views and Large Data Sets     260282_ENG
          Oracle Database 11g: Managing Time Zones and Datetime Functions             260283_ENG
          TestPrep 1Z0-051 Oracle Database 11g: SQL Fundamentals I                    od_osfd_a01_tp_enus

1Z0-047   Oracle Database 11g: SQL Fundamentals I
          Oracle Database 11g: Using SQL to Query Your Database                       257492_ENG
          Oracle Database 11g: Conversion Functions, Group Functions, and Joins       257503_ENG
          Oracle Database 11g: Subqueries, Set Operators, and Data Manipulation       257513_ENG
          Oracle Database 11g: Using DDL, Views, Sequences, Indexes, and Synonyms     257522_ENG
          TestPrep 1Z0-050 Oracle Database 11g: New Features for Administrators       TP1Z0050_ENG

1Z0-047   Oracle Database 11g: SQL Fundamentals II
          Controlling User Access and Managing Schema Objects                         257867_ENG
          Data Dictionary view and Large Data Sets                                    257876_ENG
          Managing Data in Different Time Zones                                       257884_ENG
          Using Subqueries and Regular Expressions                                    257896_ENG

1Z0-040
          Oracle Database 10g: New Installation and Configuration Features            210040_ENG
          Oracle Database 10g: New Data Loading Features                              210050_ENG
          Oracle Database 10g: New Automatic Management and Management                210057_ENG
          Oracle Database 10g: New Resource, Scheduling, and Task-Management          210074_ENG
          Oracle Database 10g: New Space Management Features                          210086_ENG
          Oracle Database 10g: New Storage Features                                   210095_ENG
          Oracle Database 10g: New Tuning, Performance-monitoring, and Analysis       220637_ENG
          Oracle Database 10g: New Backup and Recovery Features                       220638_ENG
          Oracle Database 10g: Using Flashback                                        220639_ENG
          Oracle Database 10g: New Features in Security and Software Maintenance                220640_ENG
          Oracle Database 10g: New Features in VLDB Support                                     220641_ENG
          Oracle Database 10g: Miscellaneous New Features                                       220642_ENG
          1Z0-040 Oracle Database 10g: New Features for Administrators                          TP1Z0040_ENG

1Z0-042
          Oracle Database 10g: Installing Oracle Database 10g Release 2                         249293_ENG
          Oracle Database 10g: Creating Databases Release 2                                     249294_ENG
          Oracle Database 10g: Database Interfaces Release 2                                    249295_ENG
          Oracle Database 10g: Database Control and Storage Structures Release 2                249296_ENG
          Oracle Database 10g: Users and Security Release 2                                     249297_ENG
          Oracle Database 10g: Managing Schema Objects and Data Release 2                       249298_ENG
          Oracle Database 10g: The SQL*Loader and PL/SQL Release 2                              249299_ENG
          Oracle Database 10g: Oracle Net Services and Shared Servers Release 2                 249300_ENG
          Oracle Database 10g: Monitoring and Maintenance Release 2                             249301_ENG
          Oracle Database 10g: Managing Undo Data and Lock Conflicts Release 2                  249302_ENG
          Oracle Database 10g: Managing Backup and Recovery Release 2                           249303_ENG
1Z0-043
          Using Flashback Technology in Oracle 10g                                              212481_ENG
          Performing and Managing Backups in Oracle 10g                                         212479_ENG
          Advanced Database Recovery and Repair in Oracle 10g                                   212480_ENG
          Controlling the Oracle Listener and Enabling Distributed Transactions in Oracle 10g   212478_ENG
          Using Globalization Support in Oracle 10g                                             212477_ENG
          Optimizing Database Performance in Oracle 10g                                         221273_ENG
          Managing Storage and System Resources in Oracle 10g                                   221274_ENG
          Using the Scheduler to Automate Tasks in Oracle 10g                                   221275_ENG
          Using Advanced Features in Oracle 10g                                                 221276_ENG
          1Z0-043 Oracle Database 10g: Administration II                                        TP1Z0043_ENG
1Z0-101
          Introduction to PL/SQL                                                                216518_ENG
          Using PL/SQL with an Oracle Server                                                    216530_ENG
          Using Control Structures                                                              217616_ENG
          Using Composite Data Types                                                            216540_ENG
          Explicit Cursors and Exception Errors                                                 216554_ENG
          Creating Stored Procedures and Functions                                              216563_ENG
          PL/SQL Packages                                                                       216687_ENG
          Oracle-Supplied Packages and DBMS_SCHEDULER                                           216700_ENG
          Dynamic SQL and Metadata                                                              218842_ENG
          Managing Dependencies                                                                 216717_ENG
          Manipulating Large Objects in PL/SQL                                                  216725_ENG
                    PL/SQL Triggers                                                                    216739_ENG

    1Z0-311
                    Oracle Application Server 10g: Introduction                                        216868_ENG
                    Oracle Application Server 10g: Infrastructure and Middle Tier Installation         216879_ENG
                    Oracle Application Server 10g: Management Tools and Oracle Internet Directory      216889_ENG
                    Oracle Application Server 10g: General Management and Directives for the HTTP      216903_ENG
                    Oracle Application Server 10g: OracleAS Web Cache                                  216940_ENG
                    Oracle Application Server 10g: OracleAS Portal                                     216964_ENG
                    Oracle Application Server 10g: mod_plsql, CGI Scripts, and Database Providers      224535_ENG
                    Oracle Application Server 10g: Application Management and Deployment               224536_ENG
                    Oracle Application Server 10g: Component Administration in Oracle Internet         224537_ENG
                    Oracle Application Server 10g: DAS and SSO                                         224538_ENG
                    Oracle Application Server 10g: Component Security with SSL                         224539_ENG
                    Oracle Application Server 10g: Oracle Certificate Authority Management             224540_ENG

    1Z0-007
                    Introduction to Oracle and SQL in Oracle 9i                                        66155_ENG
                    SQL Functions in Oracle 9i                                                         66472_ENG
                    Subqueries, Reporting, and User-Access Control in Oracle 9i                        66925_ENG
                    Defining and Manipulating Data in Oracle 9i                                        67002_ENG
                    TestPrep 1Z0-007 Introduction to Oracle9i: SQL                                     TP1Z0007_ENG

Additional Assets
    Practice Labs
                    Oracle Database 10g: New Features for Administrators - Practice Lab I              242715_eng
                    Oracle Database 10g: New Features for Administrators - Practice Lab II             242953_eng
                    Oracle Database 10g: New Features for Administrators - Practice Lab III            242758_eng
                    Oracle Database 10g: New Features for Administrators - Practice Lab IV             242952_eng
                    Oracle Database 10g: Administration Workshop I - Practice Lab I                    242778_eng
                    Oracle Database 10g: Administration Workshop I - Practice Lab II                   242951_eng
                    Oracle Database 10g: Administration Workshop I - Practice Lab III                  242806_eng
                    Oracle Database 10g: Administration Workshop II - Practice Lab I                   242859_eng
                    Oracle Database 10g: Administration Workshop II - Practice Lab II                  242876_eng
                    Oracle Application Server 10g: Administration I - Practice Lab I                   242888_eng
                    Oracle Application Server 10g: Administration I - Practice Lab II                  242908_eng
                    Oracle Application Server 10g: Administration II - Practice Lab                    242925_eng
                    Oracle 11i E-Business Suite: Essentials for Implementers - Practice Lab            242975_eng
                    Oracle 11i E-Business Suite: System Administrator Fundamentals - Practice Lab I    243015_eng
                    Oracle 11i E-Business Suite: System Administrator Fundamentals - Practice Lab II   243155_eng
                  Oracle Database 10g: SQL Fundamentals I and II - Practice Lab I        243037_eng
                  Oracle Database 10g: SQL Fundamentals I and II - Practice Lab II       243099_eng
                  Oracle Database 10g: PL/SQL Fundamentals - Practice Lab                243116_eng
                  Oracle Database 10g: Developing PL/SQL Program Units - Practice Lab    243136_eng
Learning Sparks
                  Creating Tables and Using Joins in Oracle Database 11g                 _pc_ls_oroe001
                  Oracle Database 11g: Selecting the Right Edition                       _pc_ls_oroe002
                  Oracle Database 11g Enterprise Edition: Selecting Additional Options   _pc_ls_oroe003
Mentored Asset
                  Mentoring Oracle KnowledgeCenter                                       mntoraclekc
The PRINCE2 KnowledgeCenter includes the following roadmaps

If you're new to management or project management, start here
      Roadmap Title   Course Title                                                 Course ID
    Interpersonal Communication
                      Interpersonal Communication: Communicating with Confidence   comm_21_a01_bs_enus
                      Interpersonal Communication: Targeting Your Message          comm_21_a02_bs_enus
                      Interpersonal Communication: Listening Essentials            comm_21_a03_bs_enus
                      Interpersonal Communication: Communicating Assertively       comm_21_a04_bs_enus
                      Interpersonal Communication: Being Approachable              comm_21_a05_bs_enus

    Building Improved Work Relationships
                       Effective Interfunctional Relationships                     comm_12_a01_bs_enus
                       Effective Intercultural Relationships                       comm_12_a02_bs_enus
                       Effective Intergender Relationships                         comm_12_a03_bs_enus
                       Effective Relationships with Customers                      comm_12_a04_bs_enus
                       Effective Relationships with Business Partners              comm_12_a05_bs_enus
                       Building Improved Work Relationships Simulation             COMM012A

    Business Ethics
                        Making Decisions Ethically                                 pd_02_a01_bs_enus
                        Business Ethics for Managers                               pd_02_a02_bs_enus
                        Understanding Organizational Ethics                        pd_02_a03_bs_enus
                        Social Responsibility in Corporations                      pd_02_a04_bs_enus
                        Business Ethics Simulation                                 PD002A

    Achieving Organizational Excellence through Critical Thinking
                       The Role of Critical Thinking in Organizations              PD0251
                       Developing Fundamental Critical Thinking Skills             PD0252
                       Strategies for Facilitating Critical Thinking               PD0253
                       Critical Thinking Skills for Managing                       PD0254
                       Organizational Scope of Critical Thinking                   PD0255
                       Critical Thinking Strategies Simulation                     PD0250
Project Management for Non-Project Managers
                 Project Management Fundamentals                                          proj_01_a01_bs_enus
                 Transitioning into a Project Management Role                             proj_01_a02_bs_enus
                 Initiating and Planning a Project                                        proj_01_a03_bs_enus
                 Managing a Project                                                       proj_01_a04_bs_enus
                 Troubleshooting and Closing the Project                                  proj_01_a05_bs_enus
                 Project Management for Non-Project Managers Simulation                   PROJ001A


Crucial Skills for Tomorrow’s Managers
                     Tomorrow's Managers' Competencies                                    mgmt_04_a01_bs_enus
                     Tomorrow's Managers' Development Tools                               mgmt_04_a02_bs_enus
                     Managing as Coach and Counselor                                      mgmt_04_a03_bs_enus
                     Managing as Project Champion                                         mgmt_04_a04_bs_enus
                     A Primer for Ensuring Accountability                                 mgmt_04_a05_bs_enus
                     Crucial Skill for Tomorrow's Managers Simulation                     MGMT004A

Optimizing Your Performance on a Team
                   Being an Effective Team Member                                         team_02_a01_bs_enus
                   Establishing Team Goals and Responsibilities                           team_02_a02_bs_enus
                   Elements of a Cohesive Team                                            team_02_a03_bs_enus
                   Effective Team Communication                                           team_02_a04_bs_enus
                   Using Feedback to Improve Team Performance                             team_02_a05_bs_enus

Leading Teams
                     Leading Teams: Launching a Successful Team                           team_03_a01_bs_enus
                     Leading Teams: Establishing Goals, Roles, and Guidelines             team_03_a02_bs_enus
                     Leading Teams: Developing the Team and its Culture                   team_03_a03_bs_enus
                     Leading Teams: Building Trust and Commitment                         team_03_a04_bs_enus
                     Leading Teams: Fostering Effective Communication and Collaboration   team_03_a05_bs_enus
                     Leading Teams: Motivating and Optimizing Performance                 team_03_a06_bs_enus
                     Leading Teams: Dealing with Conflict                                 team_03_a07_bs_enus
                     Leading Teams: Managing Virtual Teams                                team_03_a08_bs_enus

Microsoft Project 2007
                         Creating and Designing a Project with Project 2007                      mo_bgpr_a01_dt_enus
                         Specifying and Assigning Resources in Project 2007                      mo_bgpr_a02_dt_enus
                         Tracking and Reporting Progress with Project 2007                       mo_bgpr_a03_dt_enus
                         Advanced Customization with MS Project 2007                             mo_adpr_a01_dt_enus
                         Project Data Management and Performance with MS Project 2007            mo_adpr_a02_dt_enus

    Microsoft Office Project Server 2007
                        Initiating Projects with Project Server 2007                             mo_psmp_a01_dt_enus
                        Planning Projects with Project Server 2007                               mo_psmp_a02_dt_enus
                        Managing Resource Capacity in Project Server 2007                        mo_psmp_a03_dt_enus
                        Executing Projects with Project Server 2007                              mo_psmp_a04_dt_enus
                        Monitoring, Controlling, and Closing Projects with Project Server 2007   mo_psmp_a05_dt_enus

If you’re already working in project management, start here

    Project Management for IT Professionals
                     Introduction to IT Project Management                                       PROJ0351
                     Functions of IT Project Management                                          PROJ0352
                     The Life Cycle of an IT Project                                             PROJ0353
                     Managing the Execution and Control of IT Projects                           PROJ0354
                     Managing Efficiencies of IT Projects                                        PROJ0355
                     Project IT Management Simulation - The Early Stages                         PROJ0350
                     Project IT Management Simulation - Design to Rollout                        PROJ035S
                     Overview of Project Management (PRINCE2®: 2009-aligned)                    3PSib_prin_a01_it_en
                     Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)           3PSib_prin_a02_it_en

    Strategic Project Management for IT Projects
                        Strategic Planning and Positioning for IT Projects                       PROJ0361
                        Strategic Approaches to Managing IT Projects                             PROJ0362
                        Estimating the IT Project Work Effort                                    PROJ0363
                        IT Project Leadership, Authority & Accountability                        PROJ0364
                        Managing Multiple IT Projects                                            PROJ0365
                        Cost Management and IT Project Trade-offs                                PROJ0366
                        Strategic Project Management for IT Projects Simulation                  PROJ0360
     Managing Teams Work: Capitalizing on Conflict
                     Team Conflict: The Seeds of Dissent                                                   TEAM0211
                     Analyzing Workplace War Zones                                                         TEAM0212
                     Getting Past Clashes: Valuing Team Diversity                                          TEAM0213
                     Conquering Conflict through Communication                                             TEAM0214
                     The Path to Peace and Harmony                                                         TEAM0215
                     Manager's Performance Guide - Team Conflict Skills                                    TEAM0216
                     Making Teams Work Simulation                                                          TEAM0210

     Consulting with the External Client
                         Essentials of External Consulting                                                 CONS0111
                         The Client-Consultant Relationship                                                CONS0112
                         Diagnosing and Planning                                                           CONS0113
                         Managing Delivery                                                                 CONS0114
                         Evaluation and Review                                                             CONS0115
                         Consulting with the External Client Simulation                                    CONS0110

     Consulting with the Internal Client
                         Essentials of Internal Consulting                                                 CONS0121
                         Internal Consulting Skills                                                        CONS0122
                         Establishing a Relationship with Internal Clients                                 CONS0123
                         A Workable Solution for Internal Clients                                          CONS0124
                         Evaluating Internal Assignments                                                   CONS0125
                         Consulting with the Internal Client Simulation                                    CONS0120

     Diversity on the Job
                            Diversity on the Job: The Importance of Diversity and the Changing Workplace   pd_07_a01_bs_enus
                            Diversity on the Job: Diversity and You                                        pd_07_a02_bs_enus

If you’re pursuing or already have a PRINCE2 certification, start here.

     PRINCE2 Foundation
                      Overview of Project Managing a PRINCE2-aligned Project
                                                                                                           proj_04_a01_bs_enuk
                            Project Planning and Controlling a PRINCE2-aligned Project                     proj_04_a02_bs_enuk
                       Managing Quality and Risk in a PRINCE2-aligned Project                      proj_04_a03_bs_enuk

                       Initial and Ongoing Processes in a PRINCE2-aligned Project
                                                                                                   proj_04_a04_bs_enuk
                       Controlling, Managing and Closing a PRINCE2-aligned Project
                                                                                                   proj_04_a05_bs_enuk
                       Techniques for Managing a PRINCE2-aligned Project
                                                                                                   proj_04_a06_bs_enuk
                       Project Quality, Change and Progress (PRINCE2®: 2009-aligned)              3PSib_prin_a03_it_en
                       Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)   3PSib_prin_a04_it_en
                       Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)       3PSib_prin_a05_it_en
                       Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)        3PSib_prin_a06_it_en

Additional Assets
    Business Impacts
                       Managing Projects without Direct Authority                                  _pc_bi_pmbi001
                       Ensuring Management Buy-In on a Project                                     _pc_bi_pmbi002
                       Managing Conflict in Project Teams                                          _pc_bi_pmbi003
                       Managing Scope on a Project                                                 _pc_bi_pmbi004
                       Weighing the Costs of Project Change                                        _pc_bi_pmbi005
                       Anticipating and Solving Problems as a Project Champion                     _pc_bi_pmbi007
                       Managing Vendor Relationships                                               _pc_bi_pmbi006
                       Addressing Stakeholder Conflicts                                            _pc_bi_pmbi008


    Challenge Series
                       Ethics and Risks: Why they Matter in Project Success                        _pc_ch_pmch003


    Skill Sims
                       Business Interpersonal Communication Skills Simulation                      COMM002A
                       Team Interpersonal Communication Skills Simulation                          COMM002B
                       Building Improved Work Relationships Simulation                             COMM012A
                       Business Ethics Simulation                                                  PD002A
                       Critical Thinking Strategies Simulation                                     PD0250
                       Project Management for Non-project Managers Simulation                      PROJ001A
Creating Virtual and High-performance Teams Simulation   TEAM001A
Leading High-performance Virtual Teams Simulation        TEAM001B
Crucial Skills for Tomorrow's Managers Simulation        MGMT004A
Project IT Management Simulation - The Early Stages      PROJ0350
Project IT Management Simulation - Design to Rollout     PROJ035S
Planning Strategic IT Projects Simulation                PROJ0360
Making Teams Work Simulation                             TEAM0210
Consulting with the External Client Simulation           CONS0110
Consulting with the Internal Client Simulation           CONS0120
Managing Diversity in the Workplace Simulation           HR002A
The Project Management KnowledgeCenter includes the following roadmaps

If you’re new to Project Management, start here
      Roadmap Title       Course Title                                                          Course ID
    Project Management Essentials
                        Managing Projects within Organizations                                  proj_05_a01_bs_enus
                        Project Management Overview                                             proj_05_a02_bs_enus
                        Project Management Process Groups                                       proj_05_a03_bs_enus
                        Project Management Essentials                                           3PS_pc_ch_lach041

    Optimizing Your Performance on a Team
                         Being an Effective Team Member                                         team_02_a01_bs_enus
                         Establishing Team Goals and Responsibilities                           team_02_a02_bs_enus
                         Elements of a Cohesive Team                                            team_02_a03_bs_enus
                         Effective Team Communication                                           team_02_a04_bs_enus
                         Using Feedback to Improve Team Performance                             team_02_a05_bs_enus

    Leading Teams
                          Leading Teams: Launching a Successful Team                            team_03_a01_bs_enus
                          Leading Teams: Establishing Goals, Roles, and Guidelines              team_03_a02_bs_enus
                          Leading Teams: Developing the Team and its Culture                    team_03_a03_bs_enus
                          Leading Teams: Building Trust and Commitment                          team_03_a04_bs_enus
                          Leading Teams: Fostering Effective Communication and Collaboration    team_03_a05_bs_enus
                          Leading Teams: Motivating and Optimizing Performance                  team_03_a06_bs_enus
                          Leading Teams: Dealing with Conflict                                  team_03_a07_bs_enus
                          Leading Teams: Managing Virtual Teams                                 team_03_a08_bs_enus

    Managing Projects with Microsoft Office Project 2007
                         Creating and Designing a Project                                       mo_bgpr_a01_dt_enus
                         Specifying and Assigning Resources in Project 2007                     mo_bgpr_a02_dt_enus
                         Tracking and Reporting Progress                                        mo_bgpr_a03_dt_enus
                         Advanced Customization with MS Project 2007                            mo_adpr_a01_dt_enus
                         Project Data Management and Performance                                mo_adpr_a02_dt_enus
                         TestPrep 70-632 TS: Microsoft Office Project 2007, Managing Projects   TP70632_ENG
    Microsoft Project 2010
                          Introduction to Project 2010                                      3PSmo_bprj_a02_dt_en
                          Introduction to Project Management using Project 2010             3PSmo_bprj_a01_dt_en
                          Advanced Customizing with Project 2010                            3PSmo_aprj_a01_dt_en
                          Advanced Reporting and Management Tools in Project 2010           3PSmo_aprj_a05_dt_en
                          Advanced Resource Management with Project 2010                    3PSmo_aprj_a03_dt_en
                          Advanced Scheduling Management with Project 2010                  3PSmo_aprj_a04_dt_en
                          Advanced Tools for Managing Multiple Projects with Project 2010   3PSmo_aprj_a02_dt_en
                          Managing Resource Assignments with Project 2010                   3PSmo_bprj_a07_dt_en

    Microsoft Office 2003: Beginning Project Professional
                          Creating and Defining a Project                                   132490_ENG
                          Specifying and Assigning Resources                                132510_ENG
                          Tracking and Reporting Progress                                   132504_ENG

    Project Management for IT Professionals
                        Introduction to IT Project Management                               PROJ0351
                        Functions of IT Project Management                                  PROJ0352
                        The Life Cycle of an IT Project                                     PROJ0353
                        Managing the Execution and Control of IT Projects                   PROJ0354
                        Managing Efficiencies of IT Projects                                PROJ0355


    Project Management for Non-Project Managers
                        Project Management Fundamentals                                     proj_01_a01_bs_enus
                        Transitioning into a Project Management Role                        proj_01_a02_bs_enus
                        Initiating and Planning a Project                                   proj_01_a03_bs_enus
                        Managing a Project                                                  proj_01_a04_bs_enus
                        Troubleshooting and Closing the Project                             proj_01_a05_bs_enus
                        Project Management for Non-Project Managers Simulation              PROJ001A

If you’re already working in Project Management, start here

    Project Scope, Time, Quality, and Integration
                         Project Requirements and Defining Scope                            proj_07_a01_bs_enus
                         Create Work Breakdown Structure                                    proj_07_a02_bs_enus
                         Monitoring and Controlling Project Scope                           proj_07_a03_bs_enus
                         Defining and Sequencing Project Activities                         proj_08_a01_bs_enus
                       Estimating Activity Resources and Durations             proj_08_a02_bs_enus
                       Developing and Controlling the Project Schedule         proj_08_a03_bs_enus
                       Project Quality Planning                                proj_10_a01_bs_enus
                       Quality Assurance and Quality Control                   proj_10_a02_bs_enus
                       Integrated Initiation and Planning                      proj_06_a01_bs_enus
                       Integrated Project Execution, Monitoring, and Control   proj_06_a02_bs_enus
                       Integrated Project Change Control and Close             proj_06_a03_bs_enus

Microsoft Office 2003: Advanced Project Professional
                      Advanced Customization                                   132661_ENG
                      Sharing Project Data and Working with Macros             132659_ENG
                      Organizing and Managing Project Information              205433_ENG
                      Working Collaboratively                                  201354_ENG
                      Enterprise Project Management                            201357_ENG
                      Advanced Analysis of your Project                        206372_ENG

Strategic Project Management for IT Projects
                     Strategic Planning and Positioning for IT Projects        PROJ0361

                       Strategic Approaches to Managing IT Projects            PROJ0362
                       Estimating the IT Project Work Effort                   PROJ0363
                       IT Project Leadership, Authority & Accountability       PROJ0364
                       Managing Multiple IT Projects                           PROJ0365
                       Cost Management and IT Project Trade-offs               PROJ0366


Human Resources Management and Professional Responsibility
                  Ethics and Professional Knowledge                            PROJ0041
                  Stakeholder Interests and Cultural Diversity                 PROJ0042
                  Elements of Project Human Resource Management                PROJ0571
                  Implementing Project Human Resource Management               PROJ0572

Microsoft Office Project Server 2007: Managing Projects
                      Initiating Projects with Project Server 2007             mo_psmp_a01_dt_enus
                      Planning Projects with Project Server 2007               mo_psmp_a02_dt_enus
                      Managing Resource Capacity in Project Server 2007        mo_psmp_a03_dt_enus
                      Executing Projects with Project Server 2007              mo_psmp_a04_dt_enus
                      Monitoring, Controlling, and Closing Projects            mo_psmp_a05_dt_enus
     Introduction to Program Management Professional (PgMP) Roadmap
                           Introduction to Program Management                       proj_16_a01_bs_enus
                           Program Life Cycle and Benefits Management               proj_16_a02_bs_enus
                           The Role of Ethics in Project Management                 proj_15_a01_bs_enus
                           Core PMI® Values and Ethical Standards                   proj_15_a02_bs_enus

If you’re pursuing or already have a Project Management certification, start here
     Fourth Edition
     Project Management Professional (PMP)
                         Managing Projects within Organizations                     proj_05_a01_bs_enus
                         Project Management Overview                                proj_05_a02_bs_enus
                         Project Management Process Groups                          proj_05_a03_bs_enus
                         Integrated Initiation and Planning                         proj_06_a01_bs_enus
                         Integrated Project Execution, Monitoring, and Control      proj_06_a02_bs_enus
                         Integrated Project Change Control and Close                proj_06_a03_bs_enus
                         Project Requirements and Defining Scope                    proj_07_a01_bs_enus
                         Create Work Breakdown Structure                            proj_07_a02_bs_enus
                         Monitoring and Controlling Project Scope                   proj_07_a03_bs_enus
                         Defining and Sequencing Project Activities                 proj_08_a01_bs_enus
                         Estimating Activity Resources and Durations                proj_08_a02_bs_enus
                         Developing and Controlling the Project Schedule            proj_08_a03_bs_enus
                         Estimating and Budgeting Project Costs                     proj_09_a01_bs_enus
                         Controlling Costs                                          proj_09_a02_bs_enus
                         Project Quality Planning                                   proj_10_a01_bs_enus
                         Quality Assurance and Quality Control                      proj_10_a02_bs_enus
                         Planning Project Human Resources                           proj_11_a01_bs_enus
                         Managing Project Human Resources                           proj_11_a02_bs_enus
                         Stakeholders and the Communication Management Plan         proj_12_a01_bs_enus
                         Processes for Managing Project Communications              proj_12_a02_bs_enus
                         Risk Management Planning                                   proj_13_a01_bs_enus
                         Performing Risk Analysis                                   proj_13_a02_bs_enus
                         Risk Response, Monitor, and Control                        proj_13_a03_bs_enus
                         Identifying Project Risks                                  proj_13_a04_bs_enus
                         Planning Project Procurement                               proj_14_a01_bs_enus
                      Managing Procurements                                   proj_14_a02_bs_enus
                      The Role of Ethics in Project Management                proj_15_a01_bs_enus
                      Core PMI® Values and Ethical Standards                  proj_15_a02_bs_enus

Certified Associate Project Management (CAPM)
                      Managing Projects within Organizations                  proj_05_a01_bs_enus
                      Project Management Fundamentals                         proj_05_a02_bs_enus
                      Project Management Process Groups                       proj_05_a03_bs_enus
                      Integrated Initiation and Planning                      proj_06_a01_bs_enus
                      Integrated Project Execution, Monitoring, and Control   proj_06_a02_bs_enus
                      Integrated Project Change Control and Close             proj_06_a03_bs_enus
                      Project Requirements and Defining Scope                 proj_07_a01_bs_enus
                      Create Work Breakdown Structure                         proj_07_a02_bs_enus
                      Monitoring and Controlling Project Scope                proj_07_a03_bs_enus
                      Defining and Sequencing Project Activities              proj_08_a01_bs_enus
                      Estimating Activity Resources and Durations             proj_08_a02_bs_enus
                      Developing and Controlling the Project Schedule         proj_08_a03_bs_enus
                      Estimating and Budgeting Project Costs                  proj_09_a01_bs_enus
                      Controlling Costs                                       proj_09_a02_bs_enus
                      Project Quality Planning                                proj_10_a01_bs_enus
                      Quality Assurance and Quality Control                   proj_10_a02_bs_enus
                      Planning Project Human Resources                        proj_11_a01_bs_enus
                      Managing Project Human Resources                        proj_11_a02_bs_enus
                      Stakeholders and the Communication Management Plan      proj_12_a01_bs_enus
                      Processes for Managing Project Communications           proj_12_a02_bs_enus
                      Risk Management Planning                                proj_13_a01_bs_enus
                      Performing Risk Analysis                                proj_13_a02_bs_enus
                      Risk Response, Monitor, and Control                     proj_13_a03_bs_enus
                      Identifying Project Risks                               proj_13_a04_bs_enus
                      Planning Project Procurement                            proj_14_a01_bs_enus
                      Managing Procurements                                   proj_14_a02_bs_enus
                      The Role of Ethics in Project Management                proj_15_a01_bs_enus
                      Core PMI® Values and Ethical Standards                  proj_15_a02_bs_enus
Maintaining PMI Certification
Information Technology

                       Introduction to IT Project Management                          PROJ0351

                       Functions of IT Project Management                             PROJ0352

                       The Life Cycle of an IT Project                                PROJ0353
                       Managing the Execution and Control of IT Projects              PROJ0354
                       Managing Efficiencies of IT Projects                           PROJ0355
                       Strategic Planning and Positioning for IT Projects             PROJ0361
                       Strategic Approaches to Managing IT Projects                   PROJ0362
                       Estimating the IT Project Work Effort                          PROJ0363
                       IT Project Leadership, Authority & Accountability              PROJ0364
                       Managing Multiple IT Projects                                  PROJ0365
                       Cost Management and IT Project Trade-offs                      PROJ0366
                       Ethics and Professional Knowledge (PMBOK aligned)              PROJ0041
                       Stakeholder Interests and Cultural Diversity (PMBOK aligned)   PROJ0042


Management
                       Taking on a Management Role                                    mgmt_03_a01_bs_enus
                       Becoming a Manager: Responsibilities and Fears                 mgmt_03_a02_bs_enus
                       Becoming a Manager: Leading and Communicating                  mgmt_03_a03_bs_enus
                       A New Manager and the Company's Future                         mgmt_03_a04_bs_enus
                       Tomorrow's Managers' Competencies                              mgmt_04_a01_bs_enus
                       Tomorrow's Managers' Development Tools                         mgmt_04_a02_bs_enus
                       Managing as Coach and Counselor                                mgmt_04_a03_bs_enus
                       Managing as Project Champion                                   mgmt_04_a04_bs_enus
                       A Primer for Ensuring Accountability                           mgmt_04_a05_bs_enus
                       Strategies for Transitioning into Management                   MGMT0125

Operations
                       Why Customer Driven?                                           OPER0121
                       Identifying What the Customer Wants                            OPER0122
                       Translating Requirements into Process Goals                    OPER0123
                     Understanding Processes                                      OPER0124
                     Implementing Improvements                                    OPER0125
                     Managing Process Improvements                                OPER0126
                     Six Sigma: Reducing Variation to Improve Quality             OPER0141
                     Six Sigma DMAIC: Defining the Problem                        OPER0143
                     Six Sigma DMAIC: Measuring the Process                       OPER0144
                     Six Sigma DMAIC: Improving the Process                       OPER0147
                     Six Sigma DMAIC: Controlling the Improved Process            OPER0148

                     Leadership in Six Sigma                                      OPER0162
                     The Who, What & Why of ISO 9000:2000                         OPER0401
                     Building a Quality Management System                         OPER0402
                     Quality-minded Management                                    OPER0403
                     Transitioning from ISO 9000:1994 to ISO 9001:2000            OPER0408
                     Supply Chain Management Strategies                           OPER0502

Communication
                     Interpersonal Communications: The Process                    comm_02_a01_bs_enus
                     The Mechanics of Communicating Effectively                   comm_02_a02_bs_enus
                     Workplace Communication Skills                               comm_02_a03_bs_enus
                     Communicating for Results                                    comm_02_a04_bs_enus
                     Leadership Communication Skills                              comm_02_a05_bs_enus
                     Resolving Conflict with Communication Skills                 comm_02_a06_bs_enus
                     Communicating for Contacts                                   comm_02_a07_bs_enus
                     Listening Basics                                             comm_03_a01_bs_enus
                     Listening to Comprehend                                      comm_03_a02_bs_enus
                     Higher Purpose Listening                                     comm_03_a03_bs_enus
                     Enhancing Listening Skills                                   comm_03_a04_bs_enus

Project Management Foundations (PRINCE2-aligned)
                    Overview of Project Managing a PRINCE2-aligned Project        proj_04_a01_bs_enus
                    Project Planning and Controlling a PRINCE2-aligned Project    proj_04_a02_bs_enus
                    Managing Quality and Risk in a PRINCE2-aligned Project        proj_04_a03_bs_enus
                    Initial and Ongoing Processes in a PRINCE2-aligned Project    proj_04_a04_bs_enus
                    Controlling, Managing and Closing a PRINCE2-aligned Project   proj_04_a05_bs_enus
                    Techniques for Managing a PRINCE2-aligned Project             proj_04_a06_bs_enus
Additional Assets
    Mentored Asset
                          Mentoring Project Management KnowledgeCenter                     MNTPMKC

    Business Impact Series
                         Managing Projects without Direct Authority                        _pc_bi_pmbi001
                         Ensuring Management Buy-In on a Project                           _pc_bi_pmbi002
                         Managing Conflict in Project Teams                                _pc_bi_pmbi003
                         Managing Scope on a Project                                       _pc_bi_pmbi004
                         Weighing the Costs of Project Change                              _pc_bi_pmbi005
                         Anticipating and Solving Problems as a Project Champion           _pc_bi_pmbi007
                         Managing Vendor Relationships                                     _pc_bi_pmbi006
                         Addressing Stakeholder Conflicts                                  _pc_bi_pmbi008
                         Portfolio's, Programs, and Projects: What's the difference?       _pc_bi_pmbi009
                         Controlling Project Cost                                          _pc_bi_pmbi010
                          Mitigating Risks when Improving Processes                        _pc_bi_pmbi011

    Challenge Series
                          Handling a Change Request                                        _pc_ch_pmch001
                          Scope Definition Tools and Techniques                            _pc_ch_pmch002
                          Ethics and Risks: Why they Matter in Project Success             _pc_ch_pmch003
                          Uncovering the Root Problem                                      _pc_ch_lach003
                          Creating a Customer-Focused Organization                         _pc_ch_lach020

    SkillSims
                          Project Management for Non-Project Managers                      PROJ001A
                          Project Procurement Management                                   PROJ0600
                          Planning and Managing Project Human Resources Simulation         PROJ011A
                          Communicating Effectively with Project Stakeholders Simulation   PROJ012A
The Professional Foundations KnowledgeCenter includes the following roadmaps

To focus on personal workplace skills, start here
     Roadmap Title       Course Title
    Communication Basics
                           Business Writing: Know Your Readers and Your Purpose
                           Business Writing: How to Write Clearly and Concisely
                           Business Writing: Editing and Proofreading
                           Using E-mail and Instant Messaging Effectively
                           Addressing and Redistributing E-mail
                           Managing Your E-mail
                           Essential Skills for Professional Telephone Calls
                           Writing for Technical Professionals: Preparation and Planning
                           Writing for Technical Professionals: Effective Writing Techniques
                           Communicating Successfully in the American Workplace

    Business Communication
                         Listening Basics
                         Listening to Comprehend
                         Higher Purpose Listening
                         Enhancing Listening Skills
                         Interpersonal Communication: Communicating with
                         Confidence
                         Interpersonal Communication: Targeting Your Message
                         Interpersonal Communication: Listening Essentials
                         Interpersonal Communication: Communicating Assertively
                         Interpersonal Communication: Being Approachable
                         Listening Essentials: The Basics of Listening
                         Listening Essentials: Improving Your Listening Skills
                         Giving Feedback
                         Giving Constructive Criticism
                         Receiving Feedback and Criticism
                         Strategies for Communicating with Tact and Diplomacy
                         Conducting a Successful Negotiation Simulation
                         Effective Interpersonal Communications Simulation

    Business Etiquette
                           Standard Business Etiquette
                           Communication Business Etiquette
                           Etiquette at the Business Meeting

    Critical Thinking
                           Making Decisions Ethically
                           The Fundamentals of Effective Thinking
                           Problem Framing
                           The Role of Critical Thinking in Organizations
                           Developing Fundamental Critical Thinking Skills
                           Value Stream Maps for Non-manufacturing Processes
                           Critical Thinking
Conflict and Anger Management
                       Defining Emotional Intelligence
                       Emotional Intelligence in the Workplace
                       Emotional Intelligence and Teamwork
                       Increasing Emotional Intelligence

                        Workplace Conflict: Recognizing and Responding to Conflict
                        Workplace Conflict: Strategies for Resolving Conflicts
                        Experiencing Anger
                        Managing Your Anger
                        Anger Management Essentials: Understanding Anger
                        Anger Management Essentials: Managing and Controlling Anger

Personal Development
                        Time Management: Analyzing Your Use of Time
                        Time Management: Planning and Prioritizing Your Time
                        Time Management: Avoiding Time Stealers
                        Optimizing Your Work/Life Balance: Analyzing Your Life
                        Balance
                        Optimizing Your Work/Life Balance: Maintaining Your Life
                        Balance
                        Optimizing Your Work/Life Balance: Taking Control of Your
                        Stress
                        Working for Your Inner Boss: Personal Accountability
                        Managing from Within: Self-empowerment
                        Goals and Setting Goals
                        Creating a Positive Attitude
                        Pursuing Successful Lifelong Learning
                        Transitioning from Technical Professional to Management
                        Strategies for Transitioning to Technical Management
                        Building Trust
                        Rebuilding Trust
                        Building Upward Relationships
                        Acting Decisively
                        The Value of Peer Relationships

Organizational Change
                        Views on Organizational Change
                        Preparing for Change
                        Communication during Organizational Change
                        Communicating Organizational Change

Optimizing Your Performance on a Team
                       Being an Effective Team Member
                       Establishing Team Goals and Responsibilities
                       Elements of a Cohesive Team
                       Effective Team Communication
                       Using Feedback to Improve Team Performance
     Business Grammar Basics
                          Business Grammar: Parts of Speech
                          Business Grammar: Working with Words
                          Business Grammar: The Mechanics of Writing
                          Business Grammar: Punctuation
                          Business Grammar: Sentence Construction
                          Business Grammar: Common Usage Errors

To focus on specific professional skills, start here

     Project Management
                             Managing Projects within Organizations
                             Project Management Overview
                             Creating and Designing a Project
                             Introduction to IT Project Management
                             Functions of IT Project Managers
                             Project Management Fundamentals
                             Transitioning into a Project Management Role
                             Managing a Project
                             Troubleshooting and Closing the Project

     Customers: Sales and Service
                            The Profession of Selling
                            Professional Selling in the Knowledge Economy
                             Customer Interactions
                             Communication Skills
                             Conflict, Stress, and Time Management
                             Working within the Sales Culture of Your Organization
                             Customer-focused Interaction

     Marketing
                             Elements of Marketing Strategy
                             Introduction to Brand Management
                             Introduction to Online Branding
                             Marketing Essentials: Introduction to Marketing
                             Marketing Essentials: Planning and People
                             Marketing Essentials: Product and Price
                             Marketing Essentials: Place
                             Marketing Essentials: Promotion
                             Marketing Essentials: Marketing and Ethics

     Microsoft Office 2007
                             New Features for End Users in Microsoft Office 2007

                             Microsoft Office Excel, PowerPoint, and Outlook 2007

                             Microsoft Access 2007 and Microsoft Publisher 2007
                              Sharing and Collaboration in Microsoft Office Enterprise 2007



To focus on management and leadership fundamentals, start here

    Leadership Essentials
                              Leadership Essentials: Motivating Employees
                              Leadership Essentials: Communicating Vision
                              Leadership Essentials: Building Your Influence as a Leader
                              Leadership Essentials: Leading with Emotional Intelligence
                              Leadership Essentials: Leading Business Execution
                              Leadership Essentials: Leading Innovation
                              Leadership Essentials: Leading Change
                              Leadership Essentials: Creating Your Own Leadership
                              Development Plan
                              Motivating Employees and Leading Change Simulation
                              Workplace Diversity: Assessing Your Organization
                              Crafting an Organizational Vision

    Results Without Authority
                            Getting Results by Building Relationships
                            Results and Teamwork without Authority
                            Leading without Authority
                            Creating Change, Gaining Allies
                            Communicating to Get Results
                            Getting Results without Direct Authority: Influencing Your Boss

    Management
                              Tomorrow's Managers' Competencies
                              Tomorrow's Managers' Development Tools
                              Taking on a Management Role
                              Becoming a Manager: Responsibilities and Fears
                              Becoming a Manager: Leading and Communicating
                              A New Manager and the Company's Future
                              Management Essentials: Directing Others
                              Management Essentials: Delegating
                              Management Essentials: Developing Your Direct Reports
                              Management Essentials: Confronting Difficult Employee Behavior
                              Management Essentials: Managing a Diverse Team
                              Management Essentials: Treating Your Direct Reports Fairly
                              Management Essentials: Caring about Your Direct Reports
                              First Time Manager: Understanding a Manager's Role
                              First Time Manager: Challenges
                              First Time Manager: Meeting Expectations
                              Performance Appraisal Essentials: Planning for Appraisals
                              Performance Appraisal Essentials: Conducting Traditional Appraisals
                              Performance Appraisal Essentials: 360-degree Appraisals
                              Managing Technical Professionals
                             The Benefits and Challenges of Engaging Employees
                             The Fundamentals of Globalization: The Global Context
                             The Impact of Situation and Style When Communicating with Diplomacy and Tact
                             Overcoming Challenges When Managing Experts
                             Meeting the Needs of Your Experts

    American Workplace
                             American Work Culture and Values
                             Succeeding in the American Workplace
                             Key Aspects of the American Work Environment

    Accounting
                             Accounting Fundamentals
                             Accrual Accounting Procedures
                             Accounting Systems and Closing Activities
                             Accounting for Cash Control
                             Accounting for Merchandizing

Additional Assets
    Business Impact Series
                             Managing Projects without Direct Authority
                             Managing Scope on a Project
                             Anticipating and Solving Problems as a Project Champion
                             Building Trust Incrementally
                             Prioritizing Personal and Professional Responsibilities
                             When Too Many Meetings Are Just Too Much
                             What is Emotional Intelligence?
                             The Importance of Flexibility in the Workplace
                             Support Your Leader
                             Disciplines of Organizational Learning: Personal Mastery
                             Safe Small Talk
                             Effective Body Language in Negotiations
                             Planning for Interruptions Helps with Procrastination
                             Effective Body Language in Negotiations
                             Planning for Interruptions Helps with Procrastination
                             Facilitating Work-realated Conflict Discussions
                             Criticism in Context
                             Preparing for Your Performance Appraisal
                             Making Meetings Work
                             Kaizen Events
                             Communicating with a Cross-cultural Audience
                             Communicating Organizational Change

    Challenge Series
                             Handling a Change Request
                             Scope Definition Tools and Techniques
                             Assessing Employees for Cultural Adaptability
                             Negotiation: Does Lovcaation Matter
                             Assessing Employees for Cultural Adaptability
                             Reacting to Co-workers Who Try Taking Advantage
                      Office Politics - What Will You Do?
                      Ethical Self-Promotion
                      Uncovering the Root Problem
                      Demonstrating Accountability in a Crisis Situation
                      Choosing the Right Team Culture
                      Setting and Managing Priorities

Practice Zone
                      Project Management for Non-project Managers Simulation
                      Professional Selling in the Knowledge Economy Simulation
                      Customer Support Specialist Simulation
                      Managing Anger in the Workplace Simulation
                      Living a Balanced Life Simulation
                      Effective Listening Simulation
                      Emotional Intelligence at Work Simulation
                      Taking Control of Your Time Simulation
                      Handling Organizational Change Simulation
                      Getting Results with No Authority Simulation

Talent Management
                      Talent Management: Basics
                      Talent Management: Planning
                      Talent Management: Acquiring Talent
                      Talent Management: Developing and Engaging Talent
                      Talent Management: Retaining Talent

Presentation Skills
                      Basic Presentation Skills: Creating a Presentation
                      Basic Presentation Skills: Delivering a Presentation
                      Basic Presentation Skills: Planning a Presentation

Ethics
                      Developing a Code of Ethical Conduct
                      Introduction to Workplace Ethics
                      Ethical Decision-making in the Workplace
des the following roadmaps


        Course ID

        comm_19_a01_bs_enus
        comm_19_a02_bs_enus
        comm_19_a03_bs_enus
        comm_17_a01_bs_enus
        comm_17_a02_bs_enus
        comm_17_a03_bs_enus
        comm_18_a01_bs_enus
        3PSib_wstp_a01_it_en
        3PSib_wstp_a02_it_en
        3PSpd_19_a03_bs_en



        comm_03_a01_bs_enus
        comm_03_a02_bs_enus
        comm_03_a03_bs_enus
        comm_03_a04_bs_enus

        comm_21_a01_bs_enus
        comm_21_a02_bs_enus
        comm_21_a03_bs_enus
        comm_21_a04_bs_enus
        comm_21_a05_bs_enus
        3PScomm_28_a01_bs_en
        3PScomm_28_a02_bs_en
        3PScomm_29_a01_bs_en
        3PScomm_29_a02_bs_en
        3PScomm_29_a03_bs_en
        3PScomm_34_a02_bs_en
        3PSCOMM024A
        3PSCOMM021A



        comm_11_a01_bs_enus
        comm_11_a02_bs_enus
        comm_11_a03_bs_enus



        pd_02_a01_bs_enus
        pd_04_a01_bs_enus
        pd_04_a02_bs_enus
        PD0251
        PD0252
        3PS_pc_bi_ssbi010
        3PS_pc_ch_lach025
comm_09_a01_bs_enus
comm_09_a02_bs_enus
comm_09_a03_bs_enus
comm_09_a04_bs_enus

comm_22_a01_bs_enus
comm_22_a02_bs_enus
COMM0701
COMM0702
3PScomm_30_a01_bs_en
3PScomm_30_a02_bs_en



pd_11_a01_bs_enus
pd_11_a02_bs_enus
pd_11_a03_bs_enus

pd_06_a01_bs_enus

pd_06_a02_bs_enus

pd_06_a03_bs_enus
pd_05_a01_bs_enus
pd_05_a02_bs_enus
pd_05_a03_bs_enus
pd_05_a04_bs_enus
pd_05_a05_bs_enus
3PSmgmt_19_a01_bs_en
3PSmgmt_19_a02_bs_en
3PSpd_15_a01_bs_en
3PSpd_15_a02_bs_en
3PS_pc_ch_lach039
3PSmo_bprj_a01_dt_enus
3PSpd_17_a01_bs_en



pd_03_a01_bs_enus
pd_03_a02_bs_enus
pd_03_a03_bs_enus
3PS_pc_bi_mgbi015



team_02_a01_bs_enus
team_02_a02_bs_enus
team_02_a03_bs_enus
team_02_a04_bs_enus
team_02_a05_bs_enus
comm_20_a01_bs_enus
comm_20_a02_bs_enus
comm_20_a03_bs_enus
comm_20_a04_bs_enus
comm_20_a05_bs_enus
comm_20_a06_bs_enus




proj_05_a01_bs_enus
proj_05_a02_bs_enus
mo_bgpr_a01_dt_enus
PROJ0351
PROJ0352
proj_01_a01_bs_enus
proj_01_a02_bs_enus
proj_01_a04_bs_enus
proj_01_a05_bs_enus



SALE0401
SALE0402
cust_07_a01_bs_enus
cust_07_a02_bs_enus
cust_07_a03_bs_enus
3PSsale_01_a05_bs_en
3PScust_10_a03_bs_en



MKT0201
MKT0211
MKT0221
3PSmkt_01_a01_bs_enu
3PSmkt_01_a02_bs_enu
3PSmkt_01_a03_bs_enu
3PSmkt_01_a04_bs_enu
3PSmkt_01_a05_bs_enu
3PSmkt_01_a06_bs_enu




239866_ENG

239874_ENG

239976_ENG
240019_ENG




lead_05_a01_bs_enus
lead_05_a02_bs_enus
lead_05_a03_bs_enus
lead_05_a04_bs_enus
lead_05_a05_bs_enus
lead_05_a06_bs_enus
lead_05_a07_bs_enus

lead_05_a08_bs_enus
LEAD005A
3PS_pc_bi_lsbi012
3PS_pc_ch_lach040



comm_13_a01_bs_enus
comm_13_a02_bs_enus
comm_13_a03_bs_enus
comm_13_a04_bs_enus
comm_13_a05_bs_enus
3PScomm_27_a04_bs_en



mgmt_04_a01_bs_enus
mgmt_04_a02_bs_enus
mgmt_03_a01_bs_enus
mgmt_03_a02_bs_enus
mgmt_03_a03_bs_enus
mgmt_03_a04_bs_enus
3PSmgmt_15_a01_bs_en
3PSmgmt_15_a02_bs_en
3PSmgmt_15_a03_bs_en
3PSmgmt_15_a04_bs_en
3PSmgmt_15_a05_bs_en
3PSmgmt_15_a06_bs_en
3PSmgmt_15_a07_bs_en
3PSmgmt_16_a01_bs_en
3PSmgmt_16_a02_bs_en
3PSmgmt_16_a03_bs_en
3PSmgmt_17_a01_bs_en
3PSmgmt_17_a02_bs_en
3PSmgmt_17_a03_bs_en
3PSmgmt_19_a03_bs_en
3PSlead_06_a01_bs_en
3PSstgy_05_a01_bs_en
3PScomm_34_a01_bs_en
3PSmgmt_21_a02_bs_en
3PSmgmt_21_a01_bs_en



3PSpd_19_a01_bs_en
3PSpd_19_a04_bs_en
3PSpd_19_a02_bs_en



FIN0121
FIN0122
FIN0123
FIN0124
FIN0125




_pc_bi_pmbi001
_pc_bi_pmbi004
_pc_bi_pmbi007
_pc_bi_lsbi004
_pc_bi_mgbi003
_pc_bi_pfbi008
_pc_bi_pfbi007
_pc_bi_pfbi007
_pc_bi_pfbi010
_pc_bi_pfbi011
_pc_bi_pfbi012
_pc_bi_pfbi013
_pc_bi_pfbi014
_pc_bi_pfbi013
_pc_bi_pfbi014
_pc_bi_pftbi015
_pc_bi_pfbi016
_pc_bi_pfbi017
_pc_bi_pfbi018
3PS_pc_bi_ssbi008
3PS_pc_bi_pfbi020
3PS_pc_bi_mgbi015



_pc_ch_pmch001
_pc_ch_pmch002
_pc_ch_pfch001
_pc_ch_pfch002
_pc_ch_pfch001
_pc_ch_pfch003
_pc_ch_pfch004
_pc_ch_pfch005
_pc_ch_lach003
_pc_ch_lach007
_pc_ch_pfch006
_pc_ch_lach018



PROJ001A
SALE0400
CUST002A
COMM0700
PD0180
COMM003A
COMM009A
PD001A
PD003A
COMM013A



3PSmgmt_18_a01_bs_en
3PSmgmt_18_a02_bs_en
3PSmgmt_18_a03_bs_en
3PSmgmt_18_a04_bs_en
3PSmgmt_18_a05_bs_en



3PScomm_33_a02_bs_en
3PScomm_33_a03_bs_en
3PScomm_33_a01_bs_en



3PSpd_18_a02_bs_en
3PSpd_18_a01_bs_en
3PSpd_18_a03_bs_en
The Sales KnowledgeCenter includes the following roadmaps

To learn the core skills requires by all sales professionals, start here
     Roadmap Title                  Course Title                                                Course ID
     Introduction to Sales
                                     Introduction to Sales                                      3PSsale_01_a01_bs_en

     Professional Selling in the Knowledge Economy
                                     The Profession of Selling                                  SALE0401
                                     Professional Selling in the Knowledge Economy              SALE0402
                                     Professional Selling in the Knowledge Economy Simulation   SALE0400

     Manufacturing a Successful Sales Model
                                    Sales Manufacturing (TM): Identifying Sales Opportunities   SALE0421
                                    Sales Manufacturing (TM): Sales Production                  SALE0422
                                    Sales Manufacturing: Opportunity Development Simulation     SALE0420

     Effective Communication in Sales
                                    Sales Communications Foundations                            SALE0431
                                    Sales Communications Essentials                             SALE0432
                                    Telesales Communications                                    SALE0433
                                    Sales Communication Techniques Simulation                   SALE0430

     Developing a Sales Plan for Success
                                     Sales Math 101: Developing a Sales Plan for Success        SALE0411
                                     Developing a Customer-focused Sales Approach               3PSsale_01_a06_bs_en

To learn specific sales and sales management skills, start here

     Inside Sales
                                     Preparing for Outbound Sales Calls                         SALE0121
                                     Initiating Outbound Sales Calls                            SALE0122
                                     Completing Outbound Sales Calls                            SALE0123
                                     Preparing for Inbound Sales Calls                          SALE0124
                                     Completing Inbound Sales Calls                             SALE0125
                                     Inside Sales Skills Simulation                             SALE0120
     Field Sales
                                      Field Sales Foundations                                                SALE0101
                                      Planning Your Field Sales Approach                                     SALE0102
                                      Applying Your Field Sales Approach                                     SALE0103
                                      Completing Your Field Sales Approach                                   SALE0104
                                      Field Sales Skills Simulation                                          SALE0100

     Territorial Account Sales
                                      The Territorial Account Sales Approach                                 SALE0111
                                      Understanding Your Target Customer's Business                          SALE0112
                                      Effectively Using Customer-focused Research Meetings                   SALE0113
                                      Gaining Access to Key Personnel at Your Target Accounts                SALE0114
                                      Delivering High-impact Territorial Account Sales (TAS) Presentations   SALE0115
                                      Territorial Account Sales Skills Simulation                            SALE0110

     Sales Management
                                      Building a Winning Sales Team                                          SALE0151
                                      Using Business Tools to Manage a Sales Team                            SALE0152
                                      Motivating a Winning Sales Team                                        SALE0153
                                      Communicating in Sales Teams                                           SALE0154
                                      Sales Team Management simulation                                       SALE0150

To learn executive-level and strategic sales skills, start here

     Selling at the Executive Level
                                      Prepare for Success                                                    SALE0221
                                      Strategic Planning                                                     SALE0222
                                      Progressing through the Complex Sale                                   SALE0223
                                      Presenting Your Proposition                                            SALE0224
                                      Negotiating to Mutual Benefit                                          SALE0225
                                      From Executive-level Sale to Strategic Partnership                     SALE0226
                                      Preparing for the Executive-level Sale Simulation                      SALE0220
                                      Progressing through the Complex Sale Simulation                        SALE022S
                                      Closing Executive-level Sales Simulation                               SALE022T
                                      Techniques for Communicating Effectively with Senior Executives        3PScomm_31_a02_bs_en
    Strategic Account Sales
                              The Strategic Account Sales Approach                       SALE0131
                              Understanding Your Customer                                SALE0132
                              Developing Strong Customer Relationships                   3PSsale_01_a04_bs_en
                              Conducting Effective Sales Research Meetings               SALE0133
                              Working with Your Customer's Key Players                   SALE0134
                              Delivering High-Impact Sales Presentations                 SALE0135
                              Strategic Account Sales Skills Simulation                  SALE0130
                              Using Persuasion Techniques to Boost Sales                 3PS_pc_bi_spbi018

Additional Assets
    Business Impact Series
                              Sales and Marketing: Two Sides of the Same Coin?           _pc_bi_spbi011
                              Selling to Key Players                                     _pc_bi_spbi001
                              Listening to your Customers                                _pc_bi_spbi002
                              Storming: Developing and Leading Your Sales Team           _pc_bi_spbi003
                              Planning for Effective Selling                             _pc_bi_spbi004
                              Preparing for Successful Sales                             3PSsale_01_a03_bs_en
                              Designing Products to Fit the Channel                      _pc_bi_spbi005
                              Planning Direct Mail to Generate Leads for Complex Sales   _pc_bi_spbi006
                              Sales Support Roles for Better customer Interaction        _pc_bi_spbi007
                              Advertising Costs, PR Pays                                 _pc_bi_spbi008
                              Using Blogs to Attract Customers                           _pc_bi_spbi010
                              Sales: Don’t Only Go For the Big Fish                      _pc_bi_spbi009
                              Using the Internet to Increase Sales                       _pc_bi_spbi012
                              The Ethics of Gift Giving                                  _pc_bi_spbi014
                              Trade Show Marketing - Planning Ahead                      _pc_bispbi013
                              The Etiquette of Cross-cultural Gift Giving                _pc_bi_spbi015
                              Using Persuasion Techniques to Boost Sales                 3PS_pc_bi_spbi018

    Challenge Series
                              Using Online Strategies to Accelerate Sales Performance    _ph_ch_spch001
                              Crafting Sales Strategies                                  _ph_ch_spch002
                              Pricing Strategy                                           _ph_ch_spch003
                              Performance Payout Plans                                   _ph_ch_spch004
                Strategic Sales Planning                        3PSsale_01_a02_bs_en

Practice Zone
                Professional Selling in the Knowledge Economy   SALE0400
                Sales Manufacturing: Opportunity Development    SALE0420
                Sales Communication Techniques                  SALE0430
                Inside Sales Skills                             SALE0120
                Field Sales Skills                              SALE0100
                Territorial Account Sales Skills                SALE0110
                Sales Team Management                           SALE0150
                Preparing for the Executive-level Sale          SALE0220
                Progressing Through the Complex Sale            SALE022S
                Closing Executive-level Sales                   SALE022T
                Strategic Account Sales Skills                  SALE0130
The Sales KnowledgeCenter includes the following roadmaps

To learn the core skills requires by all sales professionals, start here
     Roadmap Title                  Course Title                                                Course ID
     Professional Selling in the Knowledge Economy
                                     The Profession of Selling                                  SALE0401
                                     Professional Selling in the Knowledge Economy              SALE0402
                                     Professional Selling in the Knowledge Economy Simulation   SALE0400

     Manufacturing a Successful Sales Model
                                    Sales Manufacturing (TM): Identifying Sales Opportunities   SALE0421
                                    Sales Manufacturing (TM): Sales Production                  SALE0422
                                    Sales Manufacturing: Opportunity Development Simulation     SALE0420

     Effective Communication in Sales
                                    Sales Communications Foundations                            SALE0431
                                    Sales Communications Essentials                             SALE0432
                                    Telesales Communications                                    SALE0433
                                    Sales Communication Techniques Simulation                   SALE0430

     Developing a Sales Plan for Success
                                     Sales Math 101: Developing a Sales Plan for Success        SALE0411

To learn specific sales and sales management skills, start here

     Inside Sales
                                     Preparing for Outbound Sales Calls                         SALE0121
                                     Initiating Outbound Sales Calls                            SALE0122
                                     Completing Outbound Sales Calls                            SALE0123
                                     Preparing for Inbound Sales Calls                          SALE0124
                                     Completing Inbound Sales Calls                             SALE0125
                                     Inside Sales Skills Simulation                             SALE0120

     Field Sales
                                     Field Sales Foundations                                    SALE0101
                                     Planning Your Field Sales Approach                         SALE0102
                                      Applying Your Field Sales Approach                                     SALE0103
                                      Completing Your Field Sales Approach                                   SALE0104
                                      Field Sales Skills Simulation                                          SALE0100

     Territorial Account Sales
                                      The Territorial Account Sales Approach                                 SALE0111
                                      Understanding Your Target Customer's Business                          SALE0112
                                      Effectively Using Customer-focused Research Meetings                   SALE0113
                                      Gaining Access to Key Personnel at Your Target Accounts                SALE0114
                                      Delivering High-impact Territorial Account Sales (TAS) Presentations   SALE0115
                                      Territorial Account Sales Skills Simulation                            SALE0110

     Sales Management
                                      Building a Winning Sales Team                                          SALE0151
                                      Using Business Tools to Manage a Sales Team                            SALE0152
                                      Motivating a Winning Sales Team                                        SALE0153
                                      Communicating in Sales Teams                                           SALE0154
                                      Sales Team Management simulation                                       SALE0150

To learn executive-level and strategic sales skills, start here

     Selling at the Executive Level
                                      Prepare for Success                                                    SALE0221
                                      Strategic Planning                                                     SALE0222
                                      Progressing through the Complex Sale                                   SALE0223
                                      Presenting Your Proposition                                            SALE0224
                                      Negotiating to Mutual Benefit                                          SALE0225
                                      From Executive-level Sale to Strategic Partnership                     SALE0226
                                      Preparing for the Executive-level Sale Simulation                      SALE0220
                                      Progressing through the Complex Sale Simulation                        SALE022S
                                      Closing Executive-level Sales Simulation                               SALE022T

     Strategic Account Sales
                                      The Strategic Account Sales Approach                                   SALE0131
                                      Understanding Your Customer                                            SALE0132
                                      Conducting Effective Sales Research Meetings                           SALE0133
                             Working with Your Customer's Key Players                   SALE0134
                             Delivering High-Impact Sales Presentations                 SALE0135
                             Strategic Account Sales Skills Simulation                  SALE0130

Additional Assets
    Business Impact Series
                             Sales and Marketing: Two Sides of the Same Coin?           _pc_bi_spbi011
                             Selling to Key Players                                     _pc_bi_spbi001
                             Listening to your Customers                                _pc_bi_spbi002
                             Sales Support Roles for Better customer Interaction        _pc_bi_spbi007
                             Advertising Costs, PR Pays                                 _pc_bi_spbi008
                             Storming: Developing and Leading Your Sales Team           _pc_bi_spbi003
                             Planning for Effective Selling                             _pc_bi_spbi004
                             Designing Products to Fit the Channel                      _pc_bi_spbi005
                             Planning Direct Mail to Generate Leads for Complex Sales   _pc_bi_spbi006
                             Using Blogs to Attract Customers                           _pc_bi_spbi010
                             Sales: Don’t Only Go For the Big Fish                      _pc_bi_spbi009
                             Using the Internet to Increase Sales                       _pc_bi_spbi012
                             The Ethics of Gift Giving                                  _pc_bi_spbi014
                             Trade Show Marketing - Planning Ahead                      _pc_bispbi013
                             The Etiquette of Cross-cultural Gift Giving                _pc_bi_spbi015

    Challenge Series
                             Using Online Strategies to Accelerate Sales Performance    _ph_ch_spch001
                             Crafting Sales Strategies                                  _ph_ch_spch002
                             Pricing Strategy                                           _ph_ch_spch003
                             Performance Payout Plans                                   _ph_ch_spch004

    Practice Zone
                             Professional Selling in the Knowledge Economy              SALE0400
                             Sales Manufacturing: Opportunity Development               SALE0420
                             Sales Communication Techniques                             SALE0430
                             Inside Sales Skills                                        SALE0120
                             Field Sales Skills                                         SALE0100
                             Territorial Account Sales Skills                           SALE0110
                             Sales Team Management                                      SALE0150
                             Preparing for the Executive-level Sale                     SALE0220
Progressing Through the Complex Sale   SALE022S
Closing Executive-level Sales          SALE022T
Strategic Account Sales Skills         SALE0130
The SUN KnowledgeCenter includes the following roadmaps
   To improve your java skills, start here

   Roadmap Title
   Fundamentals of the Java Programming Language (J2SE)




   Java Programming Language




   Developing Applications for the Java SE Platform




   Developing Applications for the J2EE Platform




   Web Component Development with Servlet and JSP Technologies




   Advanced Business Component Development with Enterprise JavaBeans Technology




   Java Practice Exams




   To improve your solaris 10 skills, start here

   Solaris Essentials Featuring the Solaris 10 Operating System
System Administration for the Solaris 10 Operating System Part I




Advanced System Administration for the Solaris 10 Operating System




Solaris Advanced Installation Technologies




Network Administration for the Solaris 10 Operating System




Solaris 10 Practice Exams
 KnowledgeCenter includes the following roadmaps
 rove your java skills, start here

            Course Title
mentals of the Java Programming Language (J2SE)
             New Features in the Java SE 6 Platform (WJO-1001)
             Introduction to the Java™ Programming Language (WJ-1101-SE6)
             Implementing Basic Constructs in the Java™ Programming Language (WJ-1102-SE6)
             Implementing Object-Oriented Concepts in the Java Programming Language (WJ-1103-SE6)
             J2SE Internals and Troubleshooting (WJO-3250)

 ogramming Language
          Java™ Programming Language: Getting Started (WJ-2751-SE6)
          Java Programming Language: Understanding the Building Blocks (WJ-2752-SE6)
          Java Programming Language: Applying Exceptions, Collections Framework and Input/Output Classes (WJ-2753-SE6)
          Java™ Programming Language: Designing Graphical User Interfaces (WJ-2754-SE6)
          Java™ Programming Language:Applying Threading and Networking Concepts (WJ-2755-SE6)

ping Applications for the Java SE Platform
            Java™ SE Application Development: Introduction (WJ-2851-SE6)
            Java™ SE Application Development: Designing a Graphical User Interface (WJ-2852-SE6)
            Java SE Application Development: Implementing Multi Tier Design (WJ-2853-SE6)

ping Applications for the J2EE Platform
            Introduction to the Java™ EE Platform (WJ-3101-EE5)
            Developing Components for the Java™ EE Platform (WJ-3102-EE5)
            Implementing Persistence, Transactions and Messaging in a Java™ EE Application (WJ-3103-EE5)
            Implementing Java EE Web Services and Security (WJ-3104-EE5)
            Java(TM) EE 5 Platform and Enterprise JavaBeans 3.0 - An Expert-to-Engineer Session (WJT-DTJ-1000)
            Getting Starting with the Java(TM) Persistence API (WJ-2291)

omponent Development with Servlet and JSP Technologies
          Developing Web Applications Using Core Java Servlet Technologies (WJ-3141-EE5)
          Developing Web Applications Combining Struts and Advanced Java Servlet Technologies (WJ-3142-EE5)
          Developing Web Applications Combining Struts and JSP™ Page Technologies (WJ-3143-EE5)

 ed Business Component Development with Enterprise JavaBeans Technology
           Enterprise Java(TM) Beans Technology: Introduction (WJ-3511-EE5)
           Enterprise Java ™ Beans Technology: Implementing Session Beans and Java ™ Persistence (WJ-3512-EE5)
           Enterprise Java Beans Technology: Implementing Messaging and Interceptor Classes (WJ-3513-EE5)
           JavaBeans™ Technology: Using the EJB™ Container Services Optimally (WJ-3514-EE5)

 actice Exams
            Sun Certified Associate for the Java Platform, Standard Edition, Exam Version 1.0 (WGS-PREX-J019C)
            Sun Certified Programmer for the Java 2 Platform Standard Edition 5.0 (WGS-PREX-J055C)
            Sun Certified Programmer for the Java Platform, Standard Edition 6 (WGS-PREX-J065C)
            ePractice exam for the Sun Certified Web Component Developer for the Java Platform, EE 5 (WGS-PREX-J083C)
            ePractice for the Sun Certified Business Component Developer for the Java Platform Enterprise Edition (WGS-PREX-J091C)
            ePractice Exam for the Sun Certified Developer for Java Web Services (WGS-PREX-J220C)

 rove your solaris 10 skills, start here

 Essentials Featuring the Solaris 10 Operating System
           Using Components of the Desktop System (WS-1000-S10)
           Manipulating and Managing Files and Directories (WS-1001-S10)
           Searching and Process Manipulation (WS-1002-S10)
           Working With the Shell (WS-1003-S10)
           Archiving Files and Remote Transfer (WS-1004-S10)

Administration for the Solaris 10 Operating System Part I
          Understanding the Solaris(TM) 10 Directory Hierarchy (WS-2000-S10-B)
          Managing File Systems (WS-2001-S10-B)
          Installing Software Packages and Patches (WS-2002-S10-B)
          Understanding Boot PROM Fundamentals (WS-2003-S10-B)
          Performing System Boot Procedures (WS-2004-S10-B)
          Performing User and Security Administration (WS-2005-S10-B)
          Managing Network Printers and System Processes (WS-2006-S10-B)
          Archiving and Restoring Data (WS-2007-S10-B)

ed System Administration for the Solaris 10 Operating System
          Manage Storage Volumes (WS-2022-S10-B)
          Access Control and System Messaging Configuration (WS-2023-S10-B)
          Naming Services Setup (WS-2024-S10-B)
          Introducing Zones and ZFS (WS-2025-S10-B)
          Network Basics (WS-2020-S10)
          Swap Space, NFS, Automount, and Core Dump Management (WS-2021-S10)

Advanced Installation Technologies
          Configure Jumpstart Installation Using the Solaris 10 Operating System (WS-2040-S10)
          Perform Flash Installation Using the Solaris 10 Operating System (WS-2041-S10)
          Configure WAN Boot Installation Using the Solaris 10 Operating System (WS-2042-S10)
          Perform Live Upgrade Using the Solaris 10 Operating System (WS-2043-S10)

k Administration for the Solaris 10 Operating System
           Configuring the Network Interface Layer (WS-3000-S10-B)
           Configuring the Network (WS-3001-S10-B)
           Configuring and Managing Network Applications (WS-3002-S10-B)

10 Practice Exams
            Sun Certified System Administrator for Solaris 10 OS Part I (WGS-PREX-S200C)
            Sun Certified System Administrator for Solaris 10 OS Part II (WGS-PREX-S202C)
            ePractice Exam for Sun Certified Network Administrator for Solaris 10 OS (WGS-PREX-S302C)
            ePractice Exam for the Sun Certified Solaris Associate (WGS-PREX-S105C)
Course ID

_sun_wjo_1001
_sun_wj_1101_se6
_sun_wj_1102_se6
_sun_wj_1103_se6
_sun_wjo_3250_180


_sun_wj_2751_se6
_sun_wj_2752_se6
_sun_wj_2753_se6
_sun_wj_2754_se6
_sun_wj_2755_se6


_sun_wj_2851_se6
_sun_wj_2852_se6
_sun_wj_2853_se6


_sun_wj_3101_ee5
_sun_wj_3102_ee5
_sun_wj_3103_ee5
_sun_wj_3104_ee5
_sun_wjt_dtj_1000
_sun_wj_2291


_sun_wj_3141_ee5
_sun_wj_3142_ee5
_sun_wj_3143_ee5


_sun_wj_3511_ee5
_sun_wj_3512_ee5
_sun_wj_3513_ee5
_sun_wj_3514_ee5


_sun_wgs_prex_j019c
_sun_wgs_prex_j055c
_sun_wgs_prex_j065c
_sun_wgs_prex_j083c_v2
_sun_wgs_prex_j091c
_sun_wgs_prex_j220c
_sun_ws_1000_s10_b
_sun_ws_1001_s10_b
_sun_ws_1002_s10_b
_sun_ws_1003_s10_b
_sun_ws_1004_s10_b


_sun_ws_2000_s10
_sun_ws_2001_s10
_sun_ws_2002_s10
_sun_ws_2003_s10
_sun_ws_2004_s10
_sun_ws_2005_s10
_sun_ws_2006_s10
_sun_ws_2007_s10


_sun_ws_2022_s10
_sun_ws_2023_s10
_sun_ws_2024_s10
_sun_ws_2025_s10
_sun_ws_2020_s10_v2
_sun_ws_2021_s10_v2


_sun_ws_2040_s10
_sun_ws_2041_s10
_sun_ws_2042_s10
_sun_ws_2043_s10


_sun_ws_3000_s10
_sun_ws_3001_s10
_sun_ws_3002_s10


_sun_wgs_prex_s200c
_sun_wgs_prex_s202c
_sun_wgs_prex_s302c
_sun_wgs_prex_s105c
The Six Sigma KnowledgeCenter includes the following roadmaps

           Note: These courses are for information only. For CareFusion Green Belt and Black Belt certification click:
        https://inside.carefusion.com/myteam/opexcellence/trainingdevelopment/Pages/home.aspx       Or email at Carefusion Operationa

If you are new to Six Sigma, start here
     Roadmap Title                  Course Title                                                  Course ID
     Six Sigma Foundations
                                    Six Sigma Introduction                                        oper_10_a01_bs_enus

     Lean Manufacturing
                                    Lean Logic                                                    OPER0151
                                    Lean Value                                                    OPER0152
                                    Lean Techniques                                               OPER0153
                                    Lean Strategies                                               OPER0154
                                    Final Exam: Lean Manufacturing                                FE0003_eng

     Six Sigma: Champion Training
                                    Introduction to Six Sigma for Champions                       oper_03_a01_bs_enus
                                    Six Sigma Process Improvement                                 oper_03_a02_bs_enus
                                    Six Sigma Projects and Project Teams                          oper_03_a03_bs_enus
                                    Managing and Deploying Six Sigma                              oper_03_a04_bs_enus

     Certified Manager of Quality/Organizational Excellence
                                    Leadership                                                    oper_04_a01_bs_enus
                                    Team Dynamics                                                 oper_04_a02_bs_enus
                                    Developing and Deploying Strategic Plans                      oper_04_a03_bs_enus
                                    Managerial Skills and Abilities                               oper_04_a04_bs_enus
                                    Communication Skills and Project Management                   oper_04_a05_bs_enus
                                    Quality Systems, Models, and Theories                         oper_04_a06_bs_enus
                                    Problem-Solving and Process Management Tools                  oper_04_a07_bs_enus
                                    Measurement: Assessment and Metrics                           oper_04_a08_bs_enus
                                    Customer-Focused Management                                   oper_04_a09_bs_enus
                                    Supply Chain Management                                       oper_04_a10_bs_enus
                                    Training and Development                                      oper_04_a11_bs_enus
If you are preparing for Six Sigma Green Belt Certification start here

     Six Sigma Green Belt: Six Sigma and the Organization
                                   Six Sigma and Lean in the Organization                                         oper_05_a01_bs_enus
                                   Design for Six Sigma in the Organization                                       oper_05_a02_bs_enus
                                   TestPrep Six Sigma Green Belt Certification (SSGB)                             TPSSGB_ENG

     Six Sigma Green Belt: Define
                                     Processes and Customer Analysis in Six Sigma Projects                        oper_06_a01_bs_enus
                                     Basics of Six Sigma Projects and Teams                                       oper_06_a02_bs_enus
                                     Tools for Planning and Managing Six Sigma Project Opportunities              oper_06_a03_bs_enus
                                     Using Six Sigma Analysis Tools and Metrics for Project Decisions             oper_06_a04_bs_enus
                                     TestPrep Six Sigma Green Belt Certification (SSGB)                           TPSSGB_ENG

     Six Sigma Green Belt: Measure
                                     Modeling and Analyzing Processes in Six Sigma                                oper_07_a01_bs_enus
                                     Statistics and Probability in Six Sigma                                      oper_07_a02_bs_enus
                                     Data Classification and Collection in Six Sigma                              oper_07_a03_bs_enus
                                     Summarizing and Presenting Data in Six Sigma                                 oper_07_a04_bs_enus
                                     Probability Distributions and Measurement Systems Analysis in Six Sigma      oper_07_a05_bs_enus
                                     Measuring Process Capability and Performance in Six Sigma                    oper_07_a06_bs_enus
                                     TestPrep Six Sigma Green Belt Certification (SSGB)                           TPSSGB_ENG

     Six Sigma Green Belt: Analyze
                                     Exploratory Data Analysis in Six Sigma                                          oper_08_a01_bs_enus
                                     Introduction to Hypothesis Testing and Testing for Means in Six Sigma           oper_08_a02_bs_enus
                                     Hypothesis Tests for Variances, Proportions, ANOVA, and Chi-Square in Six Sigma
                                                                                                                     oper_08_a03_bs_enus
                                     TestPrep Six Sigma Green Belt Certification (SSGB)                              TPSSGB_ENG

     Six Sigma Green Belt: Improve and Control
                                   Design of Experiments and Validation of Solutions in Six Sigma                 oper_09_a01_bs_enus
                                   Statistical Process Control and Control Plans in Six Sigma                     oper_09_a02_bs_enus
                                   Using Basic Control Charts in Six Sigma                                        oper_09_a03_bs_enus
                                   TestPrep Six Sigma Green Belt Certification (SSGB)                             TPSSGB_ENG

If you are preparing for Six Sigma Black Belt Certification start here
Six Sigma Black Belt (2007 BOK): Enterprise-Wide Deployment
                              Lean and Six Sigma                                                              oper_11_a01_bs_enus
                              Six Sigma Projects and the Black Belt Role                                      oper_11_a02_bs_enus
                              Six Sigma Leadership and Change Management                                      oper_11_a03_bs_enus

Six Sigma Black Belt (2007 BOK): Organizational Process Management and Measures
                              Critical Requirements and Benchmarking for Six Sigma                            oper_12_a01_bs_enus
                              Business Performance and Financial Measures in Six Sigma                        oper_12_a02_bs_enus

Six Sigma Black Belt (2007 BOK): Team Management
                              Forming Project Teams for Six Sigma                                             oper_13_a01_bs_enus
                              Motivation and Communication in Six Sigma Teams                                 oper_13_a02_bs_enus
                              Managing Six Sigma Team Performance                                             oper_13_a03_bs_enus

Six Sigma Black Belt (2007 BOK): Define
                              Using Voice of the Customer in Six Sigma                                        oper_14_a01_bs_enus
                              Developing Project Charters and Tracking Six Sigma Projects                     oper_14_a02_bs_enus

Six Sigma Black Belt (2007 BOK): Measurment Phase
                              Process Characteristics for Six Sigma                                           oper_15_a01_bs_enus
                              Data Collection and Measurement in Six Sigma                                    oper_15_a02_bs_enus
                              Six Sigma Measurement Systems                                                   oper_15_a03_bs_enus
                              Basic Statistics and Graphical Methods for Six Sigma                            oper_15_a04_bs_enus
                              Probability for Six Sigma                                                       oper_15_a05_bs_enus
                              Process Capability for Six Sigma                                                oper_15_a06_bs_enus

Six Sigma Black Belt (2007 BOK): Analyze
                              Correlation and Regression Analysis in Six Sigma                                oper_16_a01_bs_enus
                              Multivariate Analysis and Attribute Data Analysis in Six Sigma                  oper_16_a02_bs_enus
                              Hypothesis Testing Concepts and Tests for Means in Six Sigma                    oper_16_a03_bs_enus
                              Tests for Variances and Proportions, ANOVA, and Chi-square Tests in Six Sigma
                                                                                                              oper_16_a04_bs_enus
                               Nonparametric Tests in Six Sigma Analysis                                      oper_16_a05_bs_enus
                               Non-Statistical Analysis Methods in Six Sigma                                  oper_16_a06_bs_enus
    Six Sigma Black Belt (2007 BOK): Improve
                                  Designing and Planning Experiments in Six Sigma                              oper_17_a01_bs_enus
                                  Conducting Experiments and Analyzing Results in Six Sigma                    oper_17_a02_bs_enus
                                  Improvement Methods and Implementation Issues in Six Sigma                   oper_17_a03_bs_enus

    Six Sigma Black Belt (2007 BOK): Control
                                  Statistical Process Control (SPC) in Six Sigma                               oper_18_a01_bs_enus
                                  Non-Statistical Control Tools and Maintaining Controls in Six Sigma          oper_18_a02_bs_enus
                                  Sustaining Improvements and Gains from Six Sigma Projects                    oper_18_a03_bs_enus

    Six Sigma Black Belt (2007 BOK): Design for Six Sigma (DFSS) Frameworks and Methodologies
                                  Common Design for Six Sigma Methodologies, Design for X, and Robust Design
                                                                                                               oper_19_a01_bs_enus
                                    Special Design Tools in Design for Six Sigma                               oper_19_a02_bs_enus

Additional Assets
    Business Impact Series
                                    Are you listening to your customers?                                       _pc_bi_ssbi001
                                    Quick wins in Six Sigma                                                    _pc_bi_ssbi002
                                    Lean Inbound Transportation                                                _pc_bi_ssbi004
                                    Build Confidence When Institutionalizing Six Sigma                         _pc_bi_ssbi005
                                    The Impact of a Critical to Quality Tree                                   _pc_bi_ssbi006
                                    Basic Measurement Concepts in Six Sigma                                    _pc_bi_ssbi007

    Challenge Series
                                    Does your business really need Six Sigma?                                  _pc_ch_ssch001
                                    Identifying Candidates for Key Six Sigma Roles                             _pc_ch_ssch002

    Operations Management
                                    Operations Management and the Organization                                 3PSoper_21_a01_bs_en
                                    Operations Management: Product and Service Management                      3PSoper_21_a02_bs_en
                                    Operations and Supply Chain Management                                     3PSoper_21_a03_bs_en
                                    Operations Management: Inventory Management                                3PSoper_21_a04_bs_en
                                    Operations Management: Operations Scheduling                               3PSoper_21_a06_bs_en
                                    Operations Management: Facilities Planning and Management                  3PSoper_21_a08_bs_en
                Operations Management: Forecasting and Capacity Planning           3PSoper_21_a05_bs_en
                Operations Management: Management of Quality                       3PSoper_21_a07_bs_en

Applying Lean
                Lean Tools and Techniques for Flow and Pull                        3PSoper_20_a03_bs_en
                Reducing Waste and Streamlining Value Flow Using Lean              3PSoper_20_a04_bs_en
                Value Stream Mapping in Lean Business                              3PSoper_20_a05_bs_en
                Applying Lean in Service and Manufacturing Organizations           3PSoper_20_a06_bs_en
                Using Lean for Perfection and Quality                              3PSoper_20_a02_bs_en
                Introduction to Lean for Service and Manufacturing Organizations   3PSoper_20_a01_bs_en
                Value Stream Maps for Non-manufacturing Processes                  3PS_pc_bi_ssbi010
at Carefusion Operational Excellence
_a01_bs_en
_a02_bs_en
_a03_bs_en
_a04_bs_en
_a06_bs_en
_a08_bs_en
_a05_bs_en
_a07_bs_en



_a03_bs_en
_a04_bs_en
_a05_bs_en
_a06_bs_en
_a02_bs_en
_a01_bs_en
The Visual Basic .NET KnowledgeCenter includes the following roadmaps

If you are new to Visual Basic 2005 and 2008, start here
           Roadmap Title Course Title                                                                     Course ID
         Upgrading to Visual Basic 2005
                          Visual Studio 2005 with Visual Basic                                            235804_ENG
                          Visual Basic 2005, the Console Class, and Security                              235803_ENG
                          ADO.NET 2.0, Data Binding, and ASP.NET 2.0                                      235805_ENG

         New to Visual Basic 2005
                          Visual Basic 2005: System Types and Collections                                 236802_ENG
                          Visual Basic 2005: Serialization and I/O                                        236815_ENG
                          Visual Basic 2005: Customized Programming                                       236829_ENG
                          Visual Basic 2005: Security                                                     236843_ENG
                          Visual Basic 2005: Threading, Service Processing, and Application Domains       236856_ENG
                          Visual Basic 2005: Diagnostics and Management                                   236870_ENG

         Developing .NET Applications
                          Web-form Creation with Visual Basic 2005 and ASP.NET 2.0                        237307_ENG
                          Windows Forms Creation and Configuration with Visual Basic 2005                 244011_ENG

         Microsfot Visual Studio 2008 - New Features
                            Introducing .NET 3.5 and Visual Studio 2008                                   vs_vsfl_a01_it_enus
                            Building .NET 3.5 Applications with Visual Studio 2008                        vs_vsfl_a02_it_enus

If you’re already working with Visual Basic 2005 and 2008, start here

         Working with Web Applications
                          Data Integration with Visual Basic 2005 and ASP.NET 2.0                         237308_ENG
                          Custom Controls and Security with Visual Basic 2005 and ASP.NET 2.0             237309_ENG
                          Web-application Deployment, Optimization, and Customization with Visual Basic   237310_ENG
                          2005 and ASP.NET 2.0
                          XML and Mobile Web Applications with Visual Basic 2005 and ASP.NET 2.0          237311_ENG

         Working with Windows Applications
                           Data Integration, Database Environments, and XML Handling with Visual Basic     244012_ENG
                           2005
                           Windows Forms Controls and Usability with Visual Basic 2005                     244013_ENG
                           Asynchronous Programming and Deployment with Visual Basic 2005                  244014_ENG

         Building Distributed applications
                            Web Services with Visual Basic 2005                                            246186_ENG
                            Remoting with Visual Basic 2005                                                246187_ENG
                            WSE Implementation with Visual Basic 2005                                      246188_ENG
                            Serviced Components and Messaging with Visual Basic 2005                       246189_ENG

         Microsoft .NET Framework 2.0: Application Development Foundation with Visual Basic 2005
                           Visual Basic 2005: System Types and Collections                                 236802_ENG
                           Visual Basic 2005: Serialization and I/O                                        236815_ENG
                           Visual Basic 2005: Customized Programming                                       236829_ENG
                           Visual Basic 2005: Security                                                     236843_ENG
                           Visual Basic 2005: Threading, Service Processing, and Application Domains       236856_ENG
                           Visual Basic 2005: Diagnostics and Management                                   236870_ENG

If you’re pursuing .NET certification using Visual Basic, start here

         Exam 70-528
                           Web-form Creation with Visual Basic 2005 and ASP.NET 2.0                        237307_ENG
                           Data Integration with Visual Basic 2005 and ASP.NET 2.0                         237308_ENG
                           Custom Controls and Security with Visual Basic 2005 and ASP.NET 2.0             237309_ENG
                           Web-application Deployment, Optimization, and Customization with Visual Basic   237310_ENG
                           2005 and ASP.NET 2.0
                           XML and Mobile Web Applications with Visual Basic 2005 and ASP.NET 2.0          237311_ENG
                           TestPrep 70-528 VB - TS: Microsoft .NET Framework 2.0 - Web-Based Client
                           Development                                                                     TP70528VB_eng

         Exam 70-526
                           Windows Forms Creation and Configuration with Visual Basic 2005                 244011_ENG
                           Data Integration, Database Environments, and XML Handling with Visual Basic     244012_ENG
                           Windows Forms Controls and Usability with Visual Basic 2005                     244013_ENG
                           Asynchronous Programming and Deployment with Visual Basic 2005                  244014_ENG
              TestPrep 70-526 VB - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
              Development                                                                       TP70526VB_eng

Exam 70-529
              Web Services with Visual Basic 2005                                               246186_ENG
              Remoting with Visual Basic 2005                                                   246187_ENG
              WSE Implementation with Visual Basic 2005                                         246188_ENG
              Serviced Components and Messaging with Visual Basic 2005                          246189_ENG
              TestPrep 70-529 VB - TS: Microsoft .NET Framework 2.0 - Distributed Application
              Development                                                                       TP70529VB_eng

Exam 70-536
              Visual Basic 2005: System Types and Collections                                   236802_ENG
              Visual Basic 2005: Serialization and I/O                                          236815_ENG
              Visual Basic 2005: Customized Programming                                         236829_ENG
              Visual Basic 2005: Security                                                       236843_ENG
              Visual Basic 2005: Threading, Service Processing, and Application Domains         236856_ENG
              Visual Basic 2005: Diagnostics and Management                                     236870_ENG

Exam 70-503
              Getting Started with WCF                                                          sd_adwc_a01_it_enus
              WCF Contracts, Behaviors, and Data Management                                     sd_adwc_a02_it_enus
              Securing and Managing a WCF Application                                           sd_adwc_a03_it_enus
              TestPrep 70-503 VB - TS: Microsoft .NET Framework 3.5, Windows                    sd_adwc_a01_tp_enus


Exam 70-562
              Developing Web Applications with Visual Basic 2008 and ASP.NET 3.5                sd_adad_a01_it_enus
              Creating and Consuming Server Controls with Visual Basic 2008 and ASP.NET 3.5     sd_adad_a02_it_enus
              Data and Services Integration with Visual Basic 2008 and ASP.NET 3.5              sd_adad_a03_it_enus
              ASP.NET AJAX and Client-Side Scripting with Visual Basic 2008 and ASP.NET 3.5     sd_adad_a04_it_enus
              XML and Mobile Web Applications with Visual Basic 2008 and ASP.NET 3.5            sd_adad_a05_it_enus
              Configuring and Deploying Web Application with Visual Basic 2008 and ASP.NET      sd_adad_a06_it_enus
              Debugging, Tracing, and Monitoring ASP.NET Applications with Visual Basic 2008
                                                                                                sd_adad_a07_it_enus
              Optimization and Customization with Visual Basic 2008 and ASP.NET 3.5             sd_adad_a08_it_enus
Exam 70-542
              Managing Enterprise Content with MOSS 2007                                  es_ssad_a01_it_enus
              Integrating Business Data using MOSS 2007                                   es_ssad_a02_it_enus
              Creating Business Intelligence Solutions with MOSS 2007                     es_ssad_a03_it_enus
              Application Platform Services within MOSS 2007                              es_ssad_a04_it_enus
              Searching Data Using MOSS 2007                                              es_ssad_a05_it_enus
              Targeting and Customizing with MOSS 2007                                    es_ssad_a06_it_enus

Exam 70-505
              Windows Forms Creation with Visual Basic 2008                               sd_adwf_a01_it_enus
              Printing, MDI Forms, and Usability with Visual Basic 2008                   sd_adwf_a03_it_enus
              Custom Controls and Asynchronous Programming with Visual Basic 2008         sd_adwf_a04_it_enus
              Application Configuration and Deployment with Visual Basic 2008             sd_adwf_a05_it_enus
              Database Environments and XML Handling with Visual Basic 2008               sd_adwf_a06_it_enus

Exam 70-504
              Creating, Hosting, and Communication in WF with Visual Basic 2008              sd_mwvb_a01_it_enus
              Activities, Rules, and Conditions in WF with Visual Basic 2008                 sd_mwvb_a02_it_enus
              Transactions, Compensations, and Runtime Services in WF with Visual Basic 2008
                                                                                             sd_mwvb_a03_it_enus
Exam 70-561
              Getting Started With ADO.NET Connections and Commands                       sd_mand_a01_it_enus
              Managing ADO.NET Connections and Commands with VB 2008                      sd_mand_a02_it_enus
              Getting Started with DataSets using Visual Basic 2008                       sd_mand_a03_it_enus
              Viewing and Navigating Data with ADO.NET DataSets using Visual Basic 2008
                                                                                          sd_mand_a04_it_enus
              Updating ADO.NET DataSets With |w Visual Basic 2008                         sd_mand_a05_it_enus
              Using Query Notifications and Synchronizing Data with Visual Basic 2008     sd_mand_a06_it_enus
              The ADO.NET Entity Framework and LINQ                                       sd_mand_a07_it_enus
              TestPrep 70-561                                                             sd_mand_a01_tp_enus
Exam 70-502
              Creating WPF Applications with Visual Basic 2008                            sd_mwvs_a01_it_enus
              Creating User Interfaces with WPF and Visual Basic 2008                     sd_mwvs_a02_it_enus
              WPF Content Creation and Management with Visual Basic 2008                  sd_mwvs_a03_it_enus
              WPF Databinding with Visual Basic 2008                                      sd_mwvs_a04_it_enus
              Customizing and Deploying WPF Applications with Visual Basic 2008           sd_mwvs_a05_it_enus
           Framework 4
                              Microsoft .NET Framework 4: ASP.NET MVC 2 with C# 2010                           3PSsd_masc_a05_it_en
                              Microsoft .NET Framework 4: Client-Side Scripting and AJAX with C# 2010          3PSsd_masc_a04_it_en
                                                                                                               3PSsd_masc_a06_it_en
                              Microsoft .NET Framework 4: Configuring and Deploying Web Applications with C# 2010
                              Microsoft .NET Framework 4: Data Integration with C# 2010                        3PSsd_masc_a03_it_en
                                                                                                               3PSsd_masc_a07_it_en
                              Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with C# 2010
                                                                                                               3PSsd_masc_a08_it_en
                              Microsoft .NET Framework 4: Web Application Optimization and Customization with C# 2010
                                                                                                               3PSsd_masc_a01_it_en
                              Microsoft .NET Framework 4: Web Applications with Visual Studio 2010 and Visual C# 2010
                              Microsoft.NET Framework 4: Web Form Controls with C# 2010                        3PSsd_masc_a02_it_en

Additonal Assets
Mentoring Assets
           Mentoring Assets
                              Mentoring Visual Basic KnowledgeCenter                                           mntvbkc

Practice Labs
                              Visual Basic 2005
                              New Features for Developers Using Visual Basic 2005 - Practice Lab               249505_eng
                              Application Development Foundation with Visual Basic 2005 - Practice Lab I       249515_eng
                              Application Development Foundation with Visual Basic 2005 - Practice Lab II      249529_eng
                              Developing Web-based Client Applications - Practice Lab I                        249544_eng
                              Developing Web-based Client Applications - Practice Lab II                       249577_eng
                              Developing Windows-based Client Applications - Practice Lab I                    249585_eng
                              Developing Windows-based Client Applications - Practice Lab II                   249594_eng
                              Microsoft Office Sharepoint Server 2007 Application Development - Practice Lab
                                                                                                               es_ssad
                              Microsoft Visual Studio 2008: New Features - Practice Lab                        pl_vsfl_a01_pl_enus

Projects
           Visual Basic 2005: Local Integrated Development Environment (IDE) Projects
                              Using Windows Forms in Visual Basic 2005: Local IDE                              kc_1d1_a01_cj_enus

InstaCode
                              Title                                                                            ISBN & ID
.NET InstantCode: Developing Database Applications Using ADO.NET                 UnAssigned   (6910 )
ASP InstantCode: Developing Web Applications                                     UnAssigned   (5551 )
VB .NET InstantCode: Developing Web Services                                     UnAssigned   (5543 )
VB.NET InstantCode: Windows Programming                                          UnAssigned   (5544 )
Visual Basic 2005 InstantCode: Creating Secure Visual Basic Applications Using
.NET Framework 2.0                                                               UnAssigned (14254 )
Visual Basic 2005 InstantCode: Working with Windows Forms and Custom
Controls                                                                         UnAssigned   (15333 )
VS.NET 2003 InstantCode: Extending VS.NET                                        UnAssigned   (6357 )
.NET InstantCode: .NET Design Patterns                                           UnAssigned   (5542 )
VS.NET InstantCode: Developing Applications                                      UnAssigned   (6281 )
The Visual C# KnowledgeCenter includes the following roadmaps

If you’re new to C# 2005, start here
      Roadmap Title Course Title                                                                    Course ID
     Upgrading to Visual C# 2005
                      Visual Studio 2005 with Visual Basic                                          235804_ENG
                      C# 2005, the Console Class, and Security                                      239190_ENG
                      ADO.NET 2.0, Data Binding, and ASP.NET 2.0                                    239191_ENG

     New to Visual C#
                        C# 2005: System Types and Collections                                       241291_ENG
                        C# 2005: Sterialization and I/O                                             241292_ENG
                        C# 2005: Customized Programming                                             241293_ENG
                        C# 2005: Security                                                           241294_ENG
                        C# 2005: Threading, Service Processing, and Application Domains             241295_ENG
                        C# 2005: Diagnostic and Management                                          241296_ENG

     Developing .NET 2.0 Applications
                      Web-form Creation with C# 2005 and ASP.NET 2.0                                241467_ENG
                      Windows Forms Creation and Configuration with C# 2005                         246608_ENG



If you’re already working with C# 2005, start here

     Working with Web Applications
                     Data Integration with C# 2005 and ASP.NET 2.0                                  241468_ENG
                     Custom Controls and Security with C# 2005 and ASP.NET 2.0                      241469_ENG
                     Web-application Deployment, Optimization, and Customization with C# 2005 and
                     ASP.NET 2.0                                                                    241470_ENG
                     XML and Mobile Web Applications with C# 2005 and ASP.NET 2.0                   241496_ENG

     Building Distributed Applications
                       Web Services with C# 2005                                                    254285_ENG
                       Remoting with C# 2005                                                        254296_ENG
                       WSE Implementation with C# 2005                                              254306_ENG
                       Serviced Components and Messaging with C# 2005                               254318_ENG
     Microsoft Visual Studio 2008 – New Features
                       Introducing .NET 3.5 and Visual Studio 2008                                    vs_vsfl_a01_it_enus
                       Building .NET 3.5 Applications with Visual Studio 2008                         vs_vsfl_a02_it_enus

If you’re pursuing C# 2005, certification, start here

     Exam 70-536
                       C# 2005: System Types and Collections                                          241291_ENG
                       C# 2005: Serialization and I/O                                                 241292_ENG
                       C# 2005: Customized Programming                                                241293_ENG
                       C# 2005: Security                                                              241294_ENG
                       C# 2005: Threading, Service Processing, and Application Domains                241295_ENG
                       C# 2005: Diagnostics and Management                                            241296_ENG
                       TestPrep 70-536 C# - TS: Microsoft .NET Framework 2.0 - Application
                       Development Foundation                                                         TP70536CS_ENG

     Exam 70-528
                       Web-form Creation with C# 2005 and ASP.NET 2.0                                 241467_ENG
                       Data Integration with C# 2005 and ASP.NET 2.0                                  241468_ENG
                       Custom Controls and Security with C# 2005 and ASP.NET 2.0                      241469_ENG
                       Web-application Deployment, Optimization, and Customization with C# 2005 and
                       ASP.NET 2.0                                                                    241470_ENG
                       XML and Mobile Web Applications with C# 2005 and ASP.NET 2.0                   241496_ENG
                       TestPrep 70-528 C# - TS: Microsoft .NET Framework 2.0 - Web-Based Client
                       Development                                                                    TP70528CS_ENG

     Exam 70-526
                       Windows Forms Creation and Configuration with C# 2005                          246608_ENG
                       Data Integration, Database Environments, and XML Handling with C# 2005         246609_ENG
                       Windows Forms Controls and Usability with C# 2005                              246610_ENG
                       Asynchronous Programming and Deployment with C# 2005                           246611_ENG
                       TestPrep 70-526 C# - TS: Microsoft .NET Framework 2.0 - Windows-Based Client
                       Development                                                                    TP70526CS_ENG

     Exam 70-529
                       Web Services with C# 2005                                                      254285_ENG
                    Remoting with C# 2005                                                             254296_ENG
                    WSE Implementation with C# 2005                                                   254306_ENG
                    Serviced Components and Messaging with C# 2005                                    254318_ENG
                    TestPrep 70-529 C# - TS: Microsoft .NET Framework 2.0 - Distributed Application
                    Development                                                                       TP70529CS_ENG

    Exam 70-542
                    Managing Enterprise Content with MOSS 2007                                        es_ssad_a01_it_enus
                    Integrating Business Data using MOSS 2007                                         es_ssad_a02_it_enus
                    Creating Business Intelligence Solutions with MOSS 2007                           es_ssad_a03_it_enus
                    Application Platform Services within MOSS 2007                                    es_ssad_a04_it_enus
                    Searching Data Using MOSS 2007                                                    es_ssad_a05_it_enus
                    Targeting and Customizing with MOSS 2007                                          es_ssad_a06_it_enus
Additional Assets
Practice Labs
                    Microsoft Office SharePoint Server 2007: Application Development                  pl_ssad_a01_pl_enus
                    Microsoft Visual Studio 2008: New Features                                        pl_vsfl_a01_pl_enus

InstaCode Books
                    Title                                                                             ISBN & ID
                    VS.NET 2003 InstantCode: Extending VS.NET                                         6357
                    C# InstantCode: Creating Windows Applications                                     5545
                    .NET InstantCode: .NET Design Patterns                                            5542
                    ASP InstantCode: Developing Web Applications                                      5551

Mentored Assets
                    Mentoring C# KnowledgeCenter                                                      mntcsharpkc
New as of August 2011




                        Backing Up, Restoring, and Monitoring SharePoint 2010
                        Basic Presentation Skills: Creating a Presentation
                        Basic Presentation Skills: Delivering a Presentation
                        Basic Presentation Skills: Planning a Presentation
                        Building a Schedule with Project 2010
                        Building Trust
                        Building Upward Relationships
                        Cascading Style Sheets in Dreamweaver CS5
                        Cisco CVOICE 8.0: Call Routing and Dial Plans
                        Cisco CVOICE 8.0: Cisco Unified Communications Manager Express
                        Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints
                        Cisco CVOICE 8.0: Congestion, Rate Limiting, and AutoQoS
                        Cisco CVOICE 8.0: Gatekeeper and Cisco Unified Border Element
                        Cisco CVOICE 8.0: Introduction to Voice Gateways
                        Cisco CVOICE 8.0: Path Selection and Calling Privileges
                        Cisco CVOICE 8.0: QoS Mechanisms
                        Cisco CVOICE 8.0: SIP and MGCP Signaling Protocols
                        Cisco CVOICE 8.0: Transporting Voice over IP networks
                        Cisco CVOICE 8.0: Voice Port Implementation, Codecs, and DSPs
                        Cisco CVOICE 8.0: VoIP Call Legs
                        CISSP Domain - Access Control
                        CISSP Domain - Application Development Security
                        CISSP Domain - Business Continuity and Disaster Recovery Planning
                        CISSP Domain - Cryptography
                        CISSP Domain - Information Security Governance and Risk Management
                        CISSP Domain - Legal, Regulations, Investigations, and Compliance
                        CISSP Domain - Operations Security
                        CISSP Domain - Physical and Environment Security
                        CISSP Domain - Security Architecture and Design
                        CISSP Domain - Telecommunications and Network Security
                        Collaboration, Evaluation and Printing in Visio 2010
                        Communicating Project Information with Project 2010
                        Communicating Successfully in the American Workplace
                        Conducting a Successful Negotiation Simulation
                        Crafting an Organizational Vision
                        Creating Interactive Web Pages in Dreamweaver CS5
                        Creating Navigation and Publishing Movies in Flash CS5
                        Creating Resources in Project 2010
Critical Thinking
Customer-focused Interaction
Customizing the SharePoint 2010 User Interface Programmatically
Defining Project Properties in Project 2010
Deployment Topology and Availability
Designing a SharePoint 2010 Physical Architecture
Designing SharePoint 2010 Security
Developing a Code of Ethical Conduct
Developing a Customer-focused Sales Approach
Developing Business Logic using SharePoint 2010 Workflows and ECM
Developing SharePoint 2010 Web Parts and Controls
Developing Strong Customer Relationships
Drawing and Working with Images in Flash CS5
Effective Interpersonal Communications Simulation
Emotional Intelligence at Work Simulation
Ethical Decision-making in the Workplace
Fundamentals of Globalization: Analyzing the Global Environment
Fundamentals of Globalization: Managing in a Global Environment
Getting Started with Visio 2010
HR as Business Partner: From Cost Center to Strategic Partner
HR as Business Partner: Linking HR Functions with Organizational Goals
HR as Business Partner: Managing Talent for Organizational Success
HR as Business Partner: Using Metrics and Designing Strategic Initiatives
IFRS: Introduction and Conceptual Framework
IFRS: Key Standards for Financial and Accounting Activities
IFRS: Standards for Financial Statements and Their Items
IFRS: Transitioning to IFRS
Initializing a Project with Project 2010
Introducing Cloud Computing
Introduction to Adobe Flash Professional CS5
Introduction to Forms in Access 2010
Introduction to Project 2010
Introduction to Queries in Access 2010
Introduction to Reports in Access 2010
Introduction to Sales
Introduction to Workplace Ethics
IT Project Management Essentials: Executing IT Projects
IT Project Management Essentials: Testing Deliverables and Closing IT Projects
Joins, SQL, and Action Queries in Access 2010
Key Aspects of the American Work Environment
Maintaining an Engaging Organization
Managing Meetings for Productivity and Effectiveness
Managing Resource Assignments with Project 2010
Manipulating Formulas and Using Forms in Excel 2010
Meeting the Needs of Your Experts
Mentoring 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM)
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring
Mentoring 77-883 PowerPoint 2010
Mentoring 77-884 Outlook 2010
Mentoring Certified Information Security Manager (CISM)
Microsoft .NET Framework 4: ASP.NET MVC 2 with C# 2010
Microsoft .NET Framework 4: Client-Side Scripting and AJAX with C# 2010
Microsoft .NET Framework 4: Configuring and Deploying Web Applications with C# 2010
Microsoft .NET Framework 4: Data Integration with C# 2010
Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with C# 201
Microsoft .NET Framework 4: Web Application Optimization and Customization with C# 2010
Microsoft .NET Framework 4: Web Applications with Visual Studio 2010 and Visual C# 2010
Microsoft.NET Framework 4: Web Form Controls with C# 2010
Monitoring Schedule Performance with Project 2010
Optimizing, Securing, and Sharing Access 2010 Databases
Oracle SOA Suite 11g: Human Task and Business Rules Components
Oracle SOA Suite 11g: Introduction to SOA
Oracle SOA Suite 11g: Mediator and BPEL Components
Oracle SOA Suite 11g: SOA Composite Applications
Oracle SOA Suite 11g: SOA Governance and Service Design
Oracle SOA Suite 11g: SOA Security and Adoption Planning
Overcoming Challenges When Managing Experts
Photoshop CS5: Beyond the Basics
Photoshop CS5: Getting Started
PivotTables and PivotCharts in Access 2010
Planning a SharePoint 2010 Upgrade
Planning for Search in SharePoint 2010
Planning SharePoint 2010 Service Applications and Component Strategy
Preparing for Successful Sales
Preparing to Communicate Effectively at the "C" Level
Professional Networking Essentials: Finding Opportunities To Make Connections
Programmatically working with Permissions and the BCS Service Model
Promoting Creative Thinking
Rebuilding Trust
Retrieving, Validating, and Attaching Data in Access 2010
Reusing Content in Dreamweaver CS5
Setting up a Site and Adding Content in Dreamweaver CS5
SharePoint 2010 Content Management, Social Computing, and Collaboration
SharePoint 2010 Logical Design and Sandbox Solutions
SharePoint 2010 Maintenance and Provisioning
SharePoint 2010 Operational Health
SharePoint 2010 Performance
SharePoint Features and Solutions
SharePoint Server 2010 Object Model
SharePoint Site Branding
Sharing Excel 2010 Workbooks Online and on a Network
Strategic Sales Planning
Strategies for Communicating with Tact and Diplomacy
Subforms, Subreports, and Conditional Formatting in Access 2010
Succeeding in the American Workplace
Tables, Accessibility, and Standards in Dreamweaver CS5
Techniques for Communicating Effectively with Senior Executives
TestPrep 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM v8.0)
TestPrep 70-646 PRO: Windows Server 2008, Server Administrator
TestPrep 70-647 PRO: Windows Server 2008, Enterprise Administrator
TestPrep 70-667 TS: Microsoft SharePoint 2010, Configuring
TestPrep 70-668 PRO: Microsoft SharePoint 2010, Administrator
TestPrep 77-881 Word 2010
The Benefits and Challenges of Engaging Employees
The Fundamentals of Globalization: The Global Context
The Impact of Situation and Style When Communicating with Diplomacy and Tact
New as of March 2011




                       Cash Flow Management Essentials for Non-financial Professionals
                       The Time Value of Money and Investment Decisions for Non-financial Professionals
                       The Essentials of Budgeting for Non–financial Professionals
                       Financial Statements for Non-financial Professionals
                       Analyzing Financial Statements for Non-financial Professionals
                       Basic Accounting Principles and Framework
                       The Accounting Equation and Financial Statements
                       Accounting Transactions and Books of Account
                       The Accounting Cycle and Accrual Accounting
                       Trial Balance & Adjusting Entries
                       The Income Statement
                       The Balance Sheet
                       The Cash Flow Statement
                       Accounting for Companies' Stock Transactions and Dividends

                       Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
                       Essentials of Interviewing and Hiring: Preparing to Interview
                       Essentials of Interviewing and Hiring: Conducting an Effective Interview
                       Essentials of Interviewing and Hiring: Behavioral Interview Techniques
                       Essentials of Interviewing and Hiring: Selecting the Right Candidate

                       TestPrep ITIL V3 Operational Support and Analysis
                        ITIL® V3 OSA: Introduction to Event Management
                       ITIL® V3 OSA: Incident Management Interactions
                       ITIL® V3 OSA: Introduction to Request Fulfillment
                       ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges
ITIL® V3 OSA: Function Activities
ITIL® V3 OSA: Introduction to Problem Management
ITIL® V3 OSA: Problem Management Process Interfaces and Challenges
ITIL® V3 OSA: Introduction to Access Management
ITIL® V3 OSA: Introduction to the Service Desk
ITIL® V3 OSA: Service Desk Metrics and Outsourcing
ITIL® V3 OSA: Introduction to Functions
ITIL® V3 OSA: Technology and Implementation Considerations
Overview of Project Management (PRINCE2®: 2009-aligned)
Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)
Project Quality, Change and Progress (PRINCE2®: 2009-aligned)
Writing for Technical Professionals: Preparation and Planning
Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)
Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)
Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)
Writing for Technical Professionals: Effective Writing Techniques

The Insurance Industry Overview: Version 3
The Pharmaceutical Industry Overview: Version 3
The Telecommunications Industry Overview: Version 3
The Health Care Industry Overview: Version 3
The Banking Industry Overview: Version 3
The Oil and Gas Industry Overview: Version 3
The Retail Industry Overview: Version 3
The Manufacturing Industry Overview: Version 3
The Information Technology Industry Overview: Version 3
The Federal Government Industry Overview: Version 3
The Consumer Electronics Industry Overview: Version 1
The Education Industry Overview: Version 1
The Utilities Industry Overview: Version 1
The Chemicals Industry Overview: Version 1
The Broadcasting & Entertainment Industry Overview: Version 1
The Capital Markets Industry Overview: Version 1
The Aerospace & Defense Industry Overview: Version 1
The Biotechnology Industry Overview: Version 1
The Automotive Industry Overview: Version 3
The Food and Beverage Industry Overview: Version 3

Management Essentials: Directing Others
Management Essentials: Delegating
Management Essentials: Developing Your Direct Reports
Management Essentials: Confronting Difficult Employee Behavior
Management Essentials: Managing a Diverse Team
Management Essentials: Treating Your Direct Reports Fairly
Management Essentials: Caring about Your Direct Reports
First Time Manager: Understanding a Manager's Role
First Time Manager: Challenges
First Time Manager: Meeting Expectations
Performance Appraisal Essentials: Planning for Appraisals
Performance Appraisal Essentials: Conducting Traditional Appraisals
Performance Appraisal Essentials: 360-degree Appraisals
Talent Management: Basics
Talent Management: Planning
Talent Management: Acquiring Talent
Talent Management: Developing and Engaging Talent
Talent Management: Retaining Talent
Transitioning from Technical Professional to Management
Strategies for Transitioning to Technical Management
Managing Technical Professionals

Marketing Essentials: Introduction to Marketing
Marketing Essentials: Planning and People
Marketing Essentials: Product and Price
Marketing Essentials: Place
Marketing Essentials: Promotion
Marketing Essentials: Marketing and Ethics

Mentoring 312-50 Certified Ethical Hacker (CEH)
Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)
Mentoring 70-515 VB - TS: Web Applications Development with .NET 4
Mentoring 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
Mentoring 70-686 PRO: Windows 7, Enterprise Desktop Administrator
Mentoring 77-881 Word 2010
Mentoring 77-882 Excel 2010
Mentoring SK0-003 Server+

Customizing Visual Elements in Excel 2010
Customizing Workbook Settings, Conditional Formatting, and Number Formats
Organizing Data and Objects in Excel 2010
Ensuring Excel 2010 Data and Formulas are Right
Automating Excel Tasks using Macros
Analyzing Data with What-if Analysis
PivotTables and PivotCharts in Excel 2010
Formatting E-mail and Configuring Message Options in Outlook 2010
Customizing Outlook 2010 and Managing Accounts
Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010
Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010
Data Files, Archiving, and Send/Receive Groups in Outlook 2010
Implementing Security with Outlook 2010
Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010
Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010
Forms, Fields, and Mail Merge in Word 2010
Managing, Inspecting, and Recovering Word 2010 Documents
Creating and Formatting Tables in Word 2010
Manipulating Tables in Word 2010
Embedding Charts and Tables into Word 2010
Getting Started with Excel 2010
Applying Basic Data Formatting in Excel 2010
Moving and Getting Around in Excel 2010
Moving Data and Modifying Worksheets in Excel 2010
Saving, Sending, and Printing Excel 2010 Workbooks
Using Conditional Formatting, Tables, and Sparklines in Excel 2010
Reviewing and Protecting Content in Excel 2010
Using Basic Formulas in Excel 2010
Using Basic Functions with Excel 2010
Inserting Basic Charts in Excel 2010
Adding Visuals, Themes, and Styles to Excel Workbooks
Getting Started with Outlook 2010
Managing Conversations and Organizing E-mail in Outlook 2010
Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010
Using the Calendar for Appointments, Events, and Meetings in Outlook 2010
Managing Meetings and Customizing the Calendar in Outlook 2010
Outlook 2010 Social Connector and Messaging
Working with Contacts in Outlook 2010
Using the Tasks, Notes, and Journal Features in Outlook 2010
Getting Started with PowerPoint 2010
Visually Enhancing PowerPoint 2010 Presentations
Adding Images to Presentations in PowerPoint 2010
Using Multimedia and Animations in PowerPoint 2010
Getting Started with Word 2010
Formatting and Working with Text in Word 2010
Organizing and Arranging Text in Word 2010
Moving Around in Word 2010
Structuring Word 2010 Documents
Reviewing Documents in Word 2010
Saving, Sharing, and Printing in Word 2010
Customizing the Behavior and Appearance of Word 2010
Drawing and Inserting Graphics in Word 2010
Word 2010, Excel 2010, and the New Office 2010 Interface
Outlook 2010 and Collaboration in Office 2010
New Features for PowerPoint, Publisher, and Access in Office 2010
SharePoint 2010 New Features for End Users
Microsoft SharePoint 2010: New Features for Power Users
Getting Started with SharePoint 2010
Using SharePoint 2010 with Office 2010
Managing SharePoint 2010 Sites, Lists, and Libraries
Managing SharePoint 2010 Pages and Components
SharePoint 2010 Security and Business Intelligence
Office 2010 New Core Features
New Messaging and Collaboration Features in Office 2010
Office 2010 Web Apps and New Features in Publisher and Mobile

TestPrep 70-686 PRO: Windows 7, Enterprise Desktop Administrator
Deploying Windows 7 Using Lite-Touch Installation
Troubleshooting Windows 7 Client Configuration
Deploying Windows 7 using Zero-Touch Installation
Designing Windows 7 Client Configuration
Designing Application and Update Deployments for Windows 7
Identifying and Resolving Windows 7 Application Issues
TestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
Management and Maintenance of Windows 7 Client Systems
Troubleshooting Logon and Resource Access Issues in Windows 7
Resolving Windows 7 Network Connectivity Issues

TestPrep 1Z0-053 Oracle Database 11g: Administration II
Oracle Database 11g Release 2: Database Architecture and Installation
Oracle Database 11g Release 2: Database Creation and Instance Management
Oracle Database 11g Release 2: The ASM Instance and Network Connectivity
Oracle Database 11g Release 2: Storage Structures and User Security
Oracle Database 11g Release 2: Managing Concurrency, Undo, and Auditing
Oracle Database 11g Release 2: Managing Database Maintenance and Performance
Oracle Database 11g Release 2: Backup and Recovery
Oracle Database 11g Release 2: Moving Data and Oracle Support
Oracle Database 11g Release 2: Database Architecture and Recovery Operations
Oracle Database 11g Release 2: The RMAN Catalog and Creating Backups
Oracle Database 11g Release 2: Performing Restore and Recovery Tasks
Oracle Database 11g Release 2: Using, Monitoring and Tuning RMAN
Oracle Database 11g Release 2: Database Diagnostics and Flashback Technologies
Oracle Database 11g Release 2: Managing Database Memory and Performance
Oracle Database 11g Release 2: Managing Database Resources and the Scheduler
Oracle Database 11g Release 2: Managing Database Space and Duplication
Oracle Database 11g Release 2: Installation and Oracle Restart
Oracle Database 11g Release 2: ASM, Storage and Partitioning Enhancements
Oracle Database 11g Release 2: Oracle Partitioning and Security Features
Oracle Database 11g Release 2: Diagnosability Enhancements
Oracle Database 11g Release 2: Using Change Management Solutions
Oracle Database 11g Release 2: Intelligent Infrastructure Enhancements
Oracle Database 11g Release 2: SQL Monitoring and Performance Enhancements
Oracle Database 11g Release 2: Application Performance Enhancements
Oracle Database 11g Release 2: Backup, Recover, Archive, and Repair Data
Oracle Database 11g Release 2: Oracle Scheduler and Secure Backup

Lean Tools and Techniques for Flow and Pull
Reducing Waste and Streamlining Value Flow Using Lean
Value Stream Mapping in Lean Business
Applying Lean in Service and Manufacturing Organizations
Operations Management and the Organization
Operations Management: Product and Service Management
Operations and Supply Chain Management
Operations Management: Inventory Management
Operations Management: Operations Scheduling
Operations Management: Facilities Planning and Management
Using Lean for Perfection and Quality
Introduction to Lean for Service and Manufacturing Organizations
Operations Management: Forecasting and Capacity Planning
Operations Management: Management of Quality

Critical Thinking Essentials: What Is Critical Thinking?

Balancing Your Responsibilities Simulation
Developing Workplace Diversity Awareness Simulation

SAP Business One - Introduction for End Users
SAP Enterprise Resource Planning (ERP)
SAP Product Lifecycle Management
SAP Supply Chain Management
SAP BusinessObjects: Overview
SAP BusinessObjects: Crystal Reports
SAP BusinessObjects: Web Intelligence
SAP BusinessObjects: Dashboards and Analytics
SAP BusinessObjects: InfoView
SAP BusinessObjects: Business Intelligence

Introducing Agile Software Development
Planning an Agile Software Development Project
Managing Agile Software Development
Agile Programming and Testing
TestPrep 70-515 VB - TS: Web Applications Development with .NET 4
Microsoft .NET Framework 4.0: Web Form Controls with VB 2010
Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 201
Microsoft .NET Framework 4.0: Data Integration with VB 2010
Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with VB 2010
Microsoft .NET Framework 4.0: ASP.NET MVC 2 with VB 2010
Microsoft .NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010
Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 201
Microsoft .NET Framework 4.0: Web Application Optimization and Customization with VB 2010
TestPrep 70-504 VB - TS: Microsoft .NET Framework 3.5, Workflow Foundation
TestPrep 70-502 VB - TS: Microsoft .NET Framework 3.5, Windows Presentation

Information Security Governance: Overview
Information Security Governance: Strategies and Goals
Information Security Governance: Developing an Action Plan
Information Risk Management: Program Framework and Risk Assessment
Information Risk Management: Analysis, Mitigation, and Monitoring
Information Security Program Development: Introduction and Roadmap
Information Security Program Development: Resources
Information Security Program Development: Metrics and Implementation
Information Security Program Management: Introduction and Framework
Information Security Program Management: Resources and Implementation
Incident Management and Response: Introduction and Resources
Incident Management and Response: Planning and Testing

VMware Workstation 7: Getting started with Virtual Machines
VMware Workstation 7: Managing Virtual Machines

Ajax Basics
Ajax API Essentials
Ajax Applications and Server Communication

Storage Security
Storage Virtualization
Storage Technologies Update
EMC Storage Products

Planning for Exchange Server 2010
Installing and Configuring Exchange Server 2010
Exchange Server 2010 Administrative Tools
Exchange Server 2010 Mailbox Server Administration
Exchange Server 2010 Public Folders and Messaging Records Management
Exchange Server 2010 Message Transport
Exchange Server 2010 Transport Rules, Message Compliance and Security
Client Access in Exchange Server 2010
Exchange Server 2010 High Availability
Backup and Recovery in Exchange Server 2010
Monitoring Exchange Server 2010 Mail Flow and Performance

Installing and Configuring Microsoft SharePoint 2010
Core Configuration for SharePoint 2010
SharePoint Authentication and Web Application Security Configuration

Cisco TSHOOT 1.0 eLT: Troubleshooting NAT and PAT
Cisco TSHOOT 1.0 eLT: Troubleshooting DHCP
Cisco TSHOOT 1.0 eLT: Troubleshooting IPv6, OSPFv3, and RIPng
Cisco TSHOOT 1.0 eLT: Troubleshooting Network Applications Services
Cisco TSHOOT 1.0 eLT: Troubleshooting Branch Office and Remote Worker Problems

CompTIA Server+ (2009) System Hardware
CompTIA Server+ 2009: Server Functions and Network Essentials
CompTIA Server+ 2009: Storage
CompTIA Server+ 2009: IT Environment
CompTIA Server+ 2009: Disaster Recovery
CompTIA Server+ 2009: Troubleshooting
CompTIA Server+ 2009: Network and Storage Troubleshooting

Cisco ROUTE 1.0 eLT: Implementing Path Control
Cisco ROUTE 1.0 eLT: IPv6 Addressing and Unicast
Cisco ROUTE 1.0 eLT: Implement RIPng, OSPFv3, EIGRP and Redistribution in IPv6
Cisco ROUTE 1.0 eLT: IPv6 Transition Techniques
Cisco ROUTE 1.0 eLT: NAT and PAT with IPv6
Cisco ROUTE 1.0 eLT: Routing for Branch Offices and Mobile Workers
Cisco TSHOOT 1.0 eLT: Troubleshooting Performance Problems on Switches
Cisco TSHOOT v1.0 eLT Troubleshooting Wireless Integration




Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues
Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF, and EIGRP
Cisco TSHOOT 1.0: Route Redistribution, BGP, and Performance Issues
Cisco TSHOOT 1.0: Maintaining and Troubleshooting Network Security Solutions
Cisco ROUTE 1.0: Routing Services for Converged Networks
TestPrep 642-902 Implementing Cisco IP Routing (ROUTE)
Cisco ROUTE 1.0: EIGRP Implementation for the Enterprise
Cisco ROUTE 1.0: EIGRP Authentication and Advanced Feature Implementation
Cisco ROUTE 1.0: The OSPF Routing Protocol
Cisco ROUTE 1.0: Implementing Path Control
Cisco ROUTE 1.0: Implementing an OSPF-Based Solution
Cisco ROUTE 1.0: Configuring and Verifying Route Redistribution
Cisco SWITCH 1.0: Inter-VLAN Routing
Cisco SWITCH 1.0: Highly Available Networks
Cisco ROUTE 1.0: Connecting the Enterprise to ISPs
Cisco ROUTE 1.0: Configuring and Verifying BGP operations
MPLS 2.2: Implementing Cisco Multi-Protocol Label Switching (642-611) Express Guide
IIUC2 1.0: Implementing Cisco IOS Unified Communications Part 2 (642-145) Express Guide
UCM70 v1.0: Implementing Cisco Unified Communications Manager v7.0 Features Express Gu
QoS 2.3: Implementing Cisco Quality of Service (642-642) Express Guide
CompTIA Project+ 2009 Express Guide
ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide
SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813) Express Guide
TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide



Deployment Topology and Availability
IFRS: Introduction and Conceptual Framework
IFRS: Key Standards for Financial and Accounting Activities
IFRS: Standards for Financial Statements and Their Items
IFRS: Transitioning to IFRS
Introducing Cloud Computing
IT Project Management Essentials: Executing IT Projects
IT Project Management Essentials: Testing Deliverables and Closing IT Projects
Joins, SQL, and Action Queries in Access 2010
Mentoring 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM)
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring
Mentoring 77-883 PowerPoint 2010
Mentoring 77-884 Outlook 2010
Mentoring Certified Information Security Manager (CISM)
Preparing to Communicate Effectively at the "C" Level
Professional Networking Essentials: Finding Opportunities To Make Connections
Programmatically working with Permissions and the BCS Service Model
TestPrep 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM v8.0)
Course Title

Introduction to Project Management using Project 2010
Access 2010 Macros and VBA
Acting Decisively
ActionScript and Multimedia in Flash CS5
Adding Links and Images in Dreamweaver CS5
Advanced Customizing with Project 2010
Advanced Importing and Exporting with Access 2010
Advanced Reporting and Management Tools in Project 2010
Advanced Resource Management with Project 2010
Advanced Scheduling Management with Project 2010
Advanced Tools for Managing Multiple Projects with Project 2010
American Work Culture and Values
Animation in Flash CS5
Backing Up, Restoring, and Monitoring SharePoint 2010
Basic Presentation Skills: Creating a Presentation
Basic Presentation Skills: Delivering a Presentation
Basic Presentation Skills: Planning a Presentation
Building a Schedule with Project 2010
Building Trust
Building Upward Relationships
Cascading Style Sheets in Dreamweaver CS5
Cisco CVOICE 8.0: Call Routing and Dial Plans
Cisco CVOICE 8.0: Cisco Unified Communications Manager Express
Cisco CVOICE 8.0: Cisco Unified Communications Manager Express Endpoints
Cisco CVOICE 8.0: Congestion, Rate Limiting, and AutoQoS
Cisco CVOICE 8.0: Gatekeeper and Cisco Unified Border Element
Cisco CVOICE 8.0: Introduction to Voice Gateways
Cisco CVOICE 8.0: Path Selection and Calling Privileges
Cisco CVOICE 8.0: QoS Mechanisms
Cisco CVOICE 8.0: SIP and MGCP Signaling Protocols
Cisco CVOICE 8.0: Transporting Voice over IP networks
Cisco CVOICE 8.0: Voice Port Implementation, Codecs, and DSPs
Cisco CVOICE 8.0: VoIP Call Legs
CISSP Domain - Access Control
CISSP Domain - Application Development Security
CISSP Domain - Business Continuity and Disaster Recovery Planning
CISSP Domain - Cryptography
CISSP Domain - Information Security Governance and Risk Management
CISSP Domain - Legal, Regulations, Investigations, and Compliance
CISSP Domain - Operations Security
CISSP Domain - Physical and Environment Security
CISSP Domain - Security Architecture and Design
CISSP Domain - Telecommunications and Network Security
Collaboration, Evaluation and Printing in Visio 2010
Communicating Project Information with Project 2010
Communicating Successfully in the American Workplace
Conducting a Successful Negotiation Simulation
Crafting an Organizational Vision
Creating Interactive Web Pages in Dreamweaver CS5
Creating Navigation and Publishing Movies in Flash CS5
Creating Resources in Project 2010
Critical Thinking
Customer-focused Interaction
Customizing the SharePoint 2010 User Interface Programmatically
Defining Project Properties in Project 2010
Deployment Topology and Availability
Designing a SharePoint 2010 Physical Architecture
Designing SharePoint 2010 Security
Developing a Code of Ethical Conduct
Developing a Customer-focused Sales Approach
Developing Business Logic using SharePoint 2010 Workflows and ECM
Developing SharePoint 2010 Web Parts and Controls
Developing Strong Customer Relationships
Drawing and Working with Images in Flash CS5
Effective Interpersonal Communications Simulation
Emotional Intelligence at Work Simulation
Ethical Decision-making in the Workplace
Fundamentals of Globalization: Analyzing the Global Environment
Fundamentals of Globalization: Managing in a Global Environment
Getting Started with Visio 2010
HR as Business Partner: From Cost Center to Strategic Partner
HR as Business Partner: Linking HR Functions with Organizational Goals
HR as Business Partner: Managing Talent for Organizational Success
HR as Business Partner: Using Metrics and Designing Strategic Initiatives
IFRS: Introduction and Conceptual Framework
IFRS: Key Standards for Financial and Accounting Activities
IFRS: Standards for Financial Statements and Their Items
IFRS: Transitioning to IFRS
Initializing a Project with Project 2010
Introducing Cloud Computing
Introduction to Adobe Flash Professional CS5
Introduction to Forms in Access 2010
Introduction to Project 2010
Introduction to Queries in Access 2010
Introduction to Reports in Access 2010
Introduction to Sales
Introduction to Workplace Ethics
IT Project Management Essentials: Executing IT Projects
IT Project Management Essentials: Testing Deliverables and Closing IT Projects
Joins, SQL, and Action Queries in Access 2010
Key Aspects of the American Work Environment
Maintaining an Engaging Organization
Managing Meetings for Productivity and Effectiveness
Managing Resource Assignments with Project 2010
Manipulating Formulas and Using Forms in Excel 2010
Meeting the Needs of Your Experts
Mentoring 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM)
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring
Mentoring 77-883 PowerPoint 2010
Mentoring 77-884 Outlook 2010
Mentoring Certified Information Security Manager (CISM)
Microsoft .NET Framework 4: ASP.NET MVC 2 with C# 2010
Microsoft .NET Framework 4: Client-Side Scripting and AJAX with C# 2010
Microsoft .NET Framework 4: Configuring and Deploying Web Applications with C# 2010
Microsoft .NET Framework 4: Data Integration with C# 2010
Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with C# 2010
Microsoft .NET Framework 4: Web Application Optimization and Customization with C# 2010
Microsoft .NET Framework 4: Web Applications with Visual Studio 2010 and Visual C# 2010
Microsoft.NET Framework 4: Web Form Controls with C# 2010
Monitoring Schedule Performance with Project 2010
Optimizing, Securing, and Sharing Access 2010 Databases
Oracle SOA Suite 11g: Human Task and Business Rules Components
Oracle SOA Suite 11g: Introduction to SOA
Oracle SOA Suite 11g: Mediator and BPEL Components
Oracle SOA Suite 11g: SOA Composite Applications
Oracle SOA Suite 11g: SOA Governance and Service Design
Oracle SOA Suite 11g: SOA Security and Adoption Planning
Overcoming Challenges When Managing Experts
Photoshop CS5: Beyond the Basics
Photoshop CS5: Getting Started
PivotTables and PivotCharts in Access 2010
Planning a SharePoint 2010 Upgrade
Planning for Search in SharePoint 2010
Planning SharePoint 2010 Service Applications and Component Strategy
Preparing for Successful Sales
Preparing to Communicate Effectively at the "C" Level
Professional Networking Essentials: Finding Opportunities To Make Connections
Programmatically working with Permissions and the BCS Service Model
Promoting Creative Thinking
Rebuilding Trust
Retrieving, Validating, and Attaching Data in Access 2010
Reusing Content in Dreamweaver CS5
Setting up a Site and Adding Content in Dreamweaver CS5
SharePoint 2010 Content Management, Social Computing, and Collaboration
SharePoint 2010 Logical Design and Sandbox Solutions
SharePoint 2010 Maintenance and Provisioning
SharePoint 2010 Operational Health
SharePoint 2010 Performance
SharePoint Features and Solutions
SharePoint Server 2010 Object Model
SharePoint Site Branding
Sharing Excel 2010 Workbooks Online and on a Network
Strategic Sales Planning
Strategies for Communicating with Tact and Diplomacy
Subforms, Subreports, and Conditional Formatting in Access 2010
Succeeding in the American Workplace
Tables, Accessibility, and Standards in Dreamweaver CS5
Techniques for Communicating Effectively with Senior Executives
TestPrep 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM v8.0)
TestPrep 70-646 PRO: Windows Server 2008, Server Administrator
TestPrep 70-647 PRO: Windows Server 2008, Enterprise Administrator
TestPrep 70-667 TS: Microsoft SharePoint 2010, Configuring
TestPrep 70-668 PRO: Microsoft SharePoint 2010, Administrator
TestPrep 77-881 Word 2010
The Benefits and Challenges of Engaging Employees
The Fundamentals of Globalization: The Global Context
The Impact of Situation and Style When Communicating with Diplomacy and Tact
The Value of Peer Relationships
Using Access 2010 with SharePoint and Access Services
Using Excel 2010 Data Connections: Web Queries, XML, and Databases
Using Excel 2010 to Collaborate Online and with Other Office Applications
Using Flash CS5 Libraries, Text, and Components
Using Lookup, Reference, Math, and Text Functions in Excel 2010
Working with Diagrams in Visio 2010
Working With SharePoint Data
Working within the Sales Culture of Your Organization
Workplace Diversity: Assessing Your Organization



Course Title

Building Profitable Customer Relationships
Assessing Nonrecurring Items in Income Statements
Deconstructing the Balance Sheet
The Time Value of Money: Possible Pitfalls
Conducting Interviews: Asking the Right Questions
Creating a Compelling Job Description
Kaizen Events
The Art of Effective Coaching
Communicating Organizational Change
Managing Fairly
Conquering Career Stagnation
Communicating with a Cross-cultural Audience
The Angry Caller: What's Your Plan?
Using Persuasion Techniques to Boost Sales
Five Steps to Perfection: Implementing Lean
Value Stream Maps for Non-manufacturing Processes

Principles of Accounting and Finance for Non-financial Professionals
Cash Flow Management Essentials for Non-financial Professionals
The Time Value of Money and Investment Decisions for Non-financial Professionals
The Essentials of Budgeting for Non–financial Professionals
Financial Statements for Non-financial Professionals
Analyzing Financial Statements for Non-financial Professionals
Basic Accounting Principles and Framework
The Accounting Equation and Financial Statements
Accounting Transactions and Books of Account
The Accounting Cycle and Accrual Accounting
Trial Balance & Adjusting Entries
The Income Statement
The Balance Sheet
The Cash Flow Statement
Accounting for Companies' Stock Transactions and Dividends

Essentials of Interviewing and Hiring: Screening Applicants for Interviewing
Essentials of Interviewing and Hiring: Preparing to Interview
Essentials of Interviewing and Hiring: Conducting an Effective Interview
Essentials of Interviewing and Hiring: Behavioral Interview Techniques
Essentials of Interviewing and Hiring: Selecting the Right Candidate

TestPrep ITIL V3 Operational Support and Analysis
 ITIL® V3 OSA: Introduction to Event Management
ITIL® V3 OSA: Incident Management Interactions
ITIL® V3 OSA: Introduction to Request Fulfillment
ITIL® V3 OSA: Request Fulfillment Process Interfaces and Challenges
ITIL® V3 OSA: Function Activities
ITIL® V3 OSA: Introduction to Problem Management
ITIL® V3 OSA: Problem Management Process Interfaces and Challenges
ITIL® V3 OSA: Introduction to Access Management
ITIL® V3 OSA: Introduction to the Service Desk
ITIL® V3 OSA: Service Desk Metrics and Outsourcing
ITIL® V3 OSA: Introduction to Functions
ITIL® V3 OSA: Technology and Implementation Considerations
Overview of Project Management (PRINCE2®: 2009-aligned)
Project Organization, Planning and Risk (PRINCE2®: 2009-aligned)
Project Quality, Change and Progress (PRINCE2®: 2009-aligned)
Writing for Technical Professionals: Preparation and Planning
Starting Up, Initiating and Directing a Project (PRINCE2®: 2009-aligned)
Controlling, Managing and Closing a Project (PRINCE2®: 2009-aligned)
Tailoring PRINCE2 to a Project Environment (PRINCE2®: 2009-aligned)
Writing for Technical Professionals: Effective Writing Techniques

The Insurance Industry Overview: Version 3
The Pharmaceutical Industry Overview: Version 3
The Telecommunications Industry Overview: Version 3
The Health Care Industry Overview: Version 3
The Banking Industry Overview: Version 3
The Oil and Gas Industry Overview: Version 3
The Retail Industry Overview: Version 3
The Manufacturing Industry Overview: Version 3
The Information Technology Industry Overview: Version 3
The Federal Government Industry Overview: Version 3
The Consumer Electronics Industry Overview: Version 1
The Education Industry Overview: Version 1
The Utilities Industry Overview: Version 1
The Chemicals Industry Overview: Version 1
The Broadcasting & Entertainment Industry Overview: Version 1
The Capital Markets Industry Overview: Version 1
The Aerospace & Defense Industry Overview: Version 1
The Biotechnology Industry Overview: Version 1
The Automotive Industry Overview: Version 3
The Food and Beverage Industry Overview: Version 3

Management Essentials: Directing Others
Management Essentials: Delegating
Management Essentials: Developing Your Direct Reports
Management Essentials: Confronting Difficult Employee Behavior
Management Essentials: Managing a Diverse Team
Management Essentials: Treating Your Direct Reports Fairly
Management Essentials: Caring about Your Direct Reports
First Time Manager: Understanding a Manager's Role
First Time Manager: Challenges
First Time Manager: Meeting Expectations
Performance Appraisal Essentials: Planning for Appraisals
Performance Appraisal Essentials: Conducting Traditional Appraisals
Performance Appraisal Essentials: 360-degree Appraisals
Talent Management: Basics
Talent Management: Planning
Talent Management: Acquiring Talent
Talent Management: Developing and Engaging Talent
Talent Management: Retaining Talent
Transitioning from Technical Professional to Management
Strategies for Transitioning to Technical Management
Managing Technical Professionals

Marketing Essentials: Introduction to Marketing
Marketing Essentials: Planning and People
Marketing Essentials: Product and Price
Marketing Essentials: Place
Marketing Essentials: Promotion
Marketing Essentials: Marketing and Ethics

Mentoring 312-50 Certified Ethical Hacker (CEH)
Mentoring 642-813 Implementing Cisco IP Switched Networks (SWITCH)
Mentoring 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
Mentoring 642-902 Implementing Cisco IP Routing (ROUTE)
Mentoring 70-515 VB - TS: Web Applications Development with .NET 4
Mentoring 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
Mentoring 70-686 PRO: Windows 7, Enterprise Desktop Administrator
Mentoring 77-881 Word 2010
Mentoring 77-882 Excel 2010
Mentoring SK0-003 Server+

Customizing Visual Elements in Excel 2010
Customizing Workbook Settings, Conditional Formatting, and Number Formats
Organizing Data and Objects in Excel 2010
Ensuring Excel 2010 Data and Formulas are Right
Automating Excel Tasks using Macros
Analyzing Data with What-if Analysis
PivotTables and PivotCharts in Excel 2010
Formatting E-mail and Configuring Message Options in Outlook 2010
Customizing Outlook 2010 and Managing Accounts
Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010
Working with File Transfer and Folders, Searching, and RSS Feeds Outlook 2010
Data Files, Archiving, and Send/Receive Groups in Outlook 2010
Implementing Security with Outlook 2010
Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010
Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010
Forms, Fields, and Mail Merge in Word 2010
Managing, Inspecting, and Recovering Word 2010 Documents
Creating and Formatting Tables in Word 2010
Manipulating Tables in Word 2010
Embedding Charts and Tables into Word 2010
Getting Started with Excel 2010
Applying Basic Data Formatting in Excel 2010
Moving and Getting Around in Excel 2010
Moving Data and Modifying Worksheets in Excel 2010
Saving, Sending, and Printing Excel 2010 Workbooks
Using Conditional Formatting, Tables, and Sparklines in Excel 2010
Reviewing and Protecting Content in Excel 2010
Using Basic Formulas in Excel 2010
Using Basic Functions with Excel 2010
Inserting Basic Charts in Excel 2010
Adding Visuals, Themes, and Styles to Excel Workbooks
Getting Started with Outlook 2010
Managing Conversations and Organizing E-mail in Outlook 2010
Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010
Using the Calendar for Appointments, Events, and Meetings in Outlook 2010
Managing Meetings and Customizing the Calendar in Outlook 2010
Outlook 2010 Social Connector and Messaging
Working with Contacts in Outlook 2010
Using the Tasks, Notes, and Journal Features in Outlook 2010
Getting Started with PowerPoint 2010
Visually Enhancing PowerPoint 2010 Presentations
Adding Images to Presentations in PowerPoint 2010
Using Multimedia and Animations in PowerPoint 2010
Getting Started with Word 2010
Formatting and Working with Text in Word 2010
Organizing and Arranging Text in Word 2010
Moving Around in Word 2010
Structuring Word 2010 Documents
Reviewing Documents in Word 2010
Saving, Sharing, and Printing in Word 2010
Customizing the Behavior and Appearance of Word 2010
Drawing and Inserting Graphics in Word 2010
Word 2010, Excel 2010, and the New Office 2010 Interface
Outlook 2010 and Collaboration in Office 2010
New Features for PowerPoint, Publisher, and Access in Office 2010
SharePoint 2010 New Features for End Users
Microsoft SharePoint 2010: New Features for Power Users
Getting Started with SharePoint 2010
Using SharePoint 2010 with Office 2010
Managing SharePoint 2010 Sites, Lists, and Libraries
Managing SharePoint 2010 Pages and Components
SharePoint 2010 Security and Business Intelligence
Office 2010 New Core Features
New Messaging and Collaboration Features in Office 2010
Office 2010 Web Apps and New Features in Publisher and Mobile

TestPrep 70-686 PRO: Windows 7, Enterprise Desktop Administrator
Deploying Windows 7 Using Lite-Touch Installation
Troubleshooting Windows 7 Client Configuration
Deploying Windows 7 using Zero-Touch Installation
Designing Windows 7 Client Configuration
Designing Application and Update Deployments for Windows 7
Identifying and Resolving Windows 7 Application Issues
TestPrep 70-685 PRO: Windows 7, Enterprise Desktop Support Technician
Management and Maintenance of Windows 7 Client Systems
Troubleshooting Logon and Resource Access Issues in Windows 7
Resolving Windows 7 Network Connectivity Issues

TestPrep 1Z0-053 Oracle Database 11g: Administration II
Oracle Database 11g Release 2: Database Architecture and Installation
Oracle Database 11g Release 2: Database Creation and Instance Management
Oracle Database 11g Release 2: The ASM Instance and Network Connectivity
Oracle Database 11g Release 2: Storage Structures and User Security
Oracle Database 11g Release 2: Managing Concurrency, Undo, and Auditing
Oracle Database 11g Release 2: Managing Database Maintenance and Performance
Oracle Database 11g Release 2: Backup and Recovery
Oracle Database 11g Release 2: Moving Data and Oracle Support
Oracle Database 11g Release 2: Database Architecture and Recovery Operations
Oracle Database 11g Release 2: The RMAN Catalog and Creating Backups
Oracle Database 11g Release 2: Performing Restore and Recovery Tasks
Oracle Database 11g Release 2: Using, Monitoring and Tuning RMAN
Oracle Database 11g Release 2: Database Diagnostics and Flashback Technologies
Oracle Database 11g Release 2: Managing Database Memory and Performance
Oracle Database 11g Release 2: Managing Database Resources and the Scheduler
Oracle Database 11g Release 2: Managing Database Space and Duplication
Oracle Database 11g Release 2: Installation and Oracle Restart
Oracle Database 11g Release 2: ASM, Storage and Partitioning Enhancements
Oracle Database 11g Release 2: Oracle Partitioning and Security Features
Oracle Database 11g Release 2: Diagnosability Enhancements
Oracle Database 11g Release 2: Using Change Management Solutions
Oracle Database 11g Release 2: Intelligent Infrastructure Enhancements
Oracle Database 11g Release 2: SQL Monitoring and Performance Enhancements
Oracle Database 11g Release 2: Application Performance Enhancements
Oracle Database 11g Release 2: Backup, Recover, Archive, and Repair Data
Oracle Database 11g Release 2: Oracle Scheduler and Secure Backup

Lean Tools and Techniques for Flow and Pull
Reducing Waste and Streamlining Value Flow Using Lean
Value Stream Mapping in Lean Business
Applying Lean in Service and Manufacturing Organizations
Operations Management and the Organization
Operations Management: Product and Service Management
Operations and Supply Chain Management
Operations Management: Inventory Management
Operations Management: Operations Scheduling
Operations Management: Facilities Planning and Management
Using Lean for Perfection and Quality
Introduction to Lean for Service and Manufacturing Organizations
Operations Management: Forecasting and Capacity Planning
Operations Management: Management of Quality

Critical Thinking Essentials: What Is Critical Thinking?

Balancing Your Responsibilities Simulation
Developing Workplace Diversity Awareness Simulation

SAP Business One - Introduction for End Users
SAP Enterprise Resource Planning (ERP)
SAP Product Lifecycle Management
SAP Supply Chain Management
SAP BusinessObjects: Overview
SAP BusinessObjects: Crystal Reports
SAP BusinessObjects: Web Intelligence
SAP BusinessObjects: Dashboards and Analytics
SAP BusinessObjects: InfoView
SAP BusinessObjects: Business Intelligence

Introducing Agile Software Development
Planning an Agile Software Development Project
Managing Agile Software Development
Agile Programming and Testing
TestPrep 70-515 VB - TS: Web Applications Development with .NET 4
Microsoft .NET Framework 4.0: Web Form Controls with VB 2010
Microsoft .NET Framework 4.0: Web Applications with Visual Studio 2010 and Visual Basic 2010
Microsoft .NET Framework 4.0: Data Integration with VB 2010
Microsoft .NET Framework 4.0: Client-Side Scripting and AJAX with VB 2010
Microsoft .NET Framework 4.0: ASP.NET MVC 2 with VB 2010
Microsoft .NET Framework 4.0: Configuring and Deploying Web Applications with VB 2010
Microsoft .NET Framework 4: Debugging, Tracing and Monitoring Web Applications with VB 2010
Microsoft .NET Framework 4.0: Web Application Optimization and Customization with VB 2010
TestPrep 70-504 VB - TS: Microsoft .NET Framework 3.5, Workflow Foundation
TestPrep 70-502 VB - TS: Microsoft .NET Framework 3.5, Windows Presentation

Information Security Governance: Overview
Information Security Governance: Strategies and Goals
Information Security Governance: Developing an Action Plan
Information Risk Management: Program Framework and Risk Assessment
Information Risk Management: Analysis, Mitigation, and Monitoring
Information Security Program Development: Introduction and Roadmap
Information Security Program Development: Resources
Information Security Program Development: Metrics and Implementation
Information Security Program Management: Introduction and Framework
Information Security Program Management: Resources and Implementation
Incident Management and Response: Introduction and Resources
Incident Management and Response: Planning and Testing

VMware Workstation 7: Getting started with Virtual Machines
VMware Workstation 7: Managing Virtual Machines

Ajax Basics
Ajax API Essentials
Ajax Applications and Server Communication

Storage Security
Storage Virtualization
Storage Technologies Update
EMC Storage Products

Planning for Exchange Server 2010
Installing and Configuring Exchange Server 2010
Exchange Server 2010 Administrative Tools
Exchange Server 2010 Mailbox Server Administration
Exchange Server 2010 Public Folders and Messaging Records Management
Exchange Server 2010 Message Transport
Exchange Server 2010 Transport Rules, Message Compliance and Security
Client Access in Exchange Server 2010
Exchange Server 2010 High Availability
Backup and Recovery in Exchange Server 2010
Monitoring Exchange Server 2010 Mail Flow and Performance

Installing and Configuring Microsoft SharePoint 2010
Core Configuration for SharePoint 2010
SharePoint Authentication and Web Application Security Configuration

Cisco TSHOOT 1.0 eLT: Troubleshooting NAT and PAT
Cisco TSHOOT 1.0 eLT: Troubleshooting DHCP
Cisco TSHOOT 1.0 eLT: Troubleshooting IPv6, OSPFv3, and RIPng
Cisco TSHOOT 1.0 eLT: Troubleshooting Network Applications Services
Cisco TSHOOT 1.0 eLT: Troubleshooting Branch Office and Remote Worker Problems

CompTIA Server+ (2009) System Hardware
CompTIA Server+ 2009: Server Functions and Network Essentials
CompTIA Server+ 2009: Storage
CompTIA Server+ 2009: IT Environment
CompTIA Server+ 2009: Disaster Recovery
CompTIA Server+ 2009: Troubleshooting
CompTIA Server+ 2009: Network and Storage Troubleshooting

Cisco ROUTE 1.0 eLT: Implementing Path Control
Cisco ROUTE 1.0 eLT: IPv6 Addressing and Unicast
Cisco ROUTE 1.0 eLT: Implement RIPng, OSPFv3, EIGRP and Redistribution in IPv6
Cisco ROUTE 1.0 eLT: IPv6 Transition Techniques
Cisco ROUTE 1.0 eLT: NAT and PAT with IPv6
Cisco ROUTE 1.0 eLT: Routing for Branch Offices and Mobile Workers
Cisco TSHOOT 1.0 eLT: Troubleshooting Performance Problems on Switches
Cisco TSHOOT v1.0 eLT Troubleshooting Wireless Integration
Cisco TSHOOT 1.0 eLT: Troubleshooting Voice over IP Integration
Cisco TSHOOT 1.0 eLT: Troubleshooting Video Integration

TestPrep SK0-003 Server+
CompTIA Server+ 2009: System Software

Getting Results without Direct Authority: Influencing Your Boss
Listening Essentials: The Basics of Listening
Listening Essentials: Improving Your Listening Skills
Giving Feedback
Giving Constructive Criticism
Receiving Feedback and Criticism
Anger Management Essentials: Understanding Anger
Anger Management Essentials: Managing and Controlling Anger

Cisco TSHOOT 1.0: Troubleshooting VLANs, STP, and SVIs
Cisco TSHOOT 1.0: Troubleshooting FHRPs and Performance Issues
Cisco TSHOOT 1.0: Network Layer Connectivity, OSPF, and EIGRP
Cisco TSHOOT 1.0: Route Redistribution, BGP, and Performance Issues
Cisco TSHOOT 1.0: Maintaining and Troubleshooting Network Security Solutions
Cisco ROUTE 1.0: Routing Services for Converged Networks
TestPrep 642-902 Implementing Cisco IP Routing (ROUTE)
Cisco ROUTE 1.0: EIGRP Implementation for the Enterprise
Cisco ROUTE 1.0: EIGRP Authentication and Advanced Feature Implementation
Cisco ROUTE 1.0: The OSPF Routing Protocol
Cisco ROUTE 1.0: Implementing Path Control
Cisco ROUTE 1.0: Implementing an OSPF-Based Solution
Cisco ROUTE 1.0: Configuring and Verifying Route Redistribution
Cisco SWITCH 1.0: Inter-VLAN Routing
Cisco SWITCH 1.0: Highly Available Networks
Cisco ROUTE 1.0: Connecting the Enterprise to ISPs
Cisco ROUTE 1.0: Configuring and Verifying BGP operations
Cisco SWITCH 1.0: Analyzing Campus Network Designs
TestPrep 642-813 Implementing Cisco IP Switched Networks (SWITCH)
Cisco SWITCH 1.0: Implementing VLANs in Campus Networks
Cisco SWITCH 1.0: Configuring Layer 3 High Availability
Cisco SWITCH 1.0: Minimizing Service Loss and Data Theft
Cisco SWITCH 1.0: Accommodating Voice and Video in Campus Networks
Cisco SWITCH 1.0: Integrating Wireless LANs into a Campus Network
TestPrep 642-832 Troubleshooting and Maintaining Cisco IP Networks (TSHOOT)
Cisco TSHOOT 1.0: Planning Maintenance for Complex Networks
Cisco TSHOOT 1.0: Planning Troubleshooting Processes for Networks
Cisco TSHOOT 1.0: Maintenance, Troubleshooting Tools, & Applications
Cisco SWITCH 1.0: Implementing Spanning-Tree

Attracting and Retaining Talent
Competitive Awareness and Strategy
Building and Leading Teams
Coaching
Perseverance and Flexibility in Times of Crisis
Managing Goals
Hiring a New Employee
Making the Move Into Management
Effective Listening
Vendor Negotiations: Choosing the Best Approach
Delivering Bad News Effectively
Creating Work/Life Balance
Developing Your Career
Employee Dismissal
Project Management Essentials

SNRS 3.0: Securing Networks with Cisco Routers and Switches (642-504) Express Guide
SNAF 1.0: Securing Networks with ASA Fundamentals (642-524) Express Guide
SNAA 1.0: Securing Networks with ASA Advanced (642-515) Express Guide
MPLS 2.2: Implementing Cisco Multi-Protocol Label Switching (642-611) Express Guide
IIUC2 1.0: Implementing Cisco IOS Unified Communications Part 2 (642-145) Express Guide
UCM70 v1.0: Implementing Cisco Unified Communications Manager v7.0 Features Express Guide
QoS 2.3: Implementing Cisco Quality of Service (642-642) Express Guide
CompTIA Project+ 2009 Express Guide
ROUTE 1.0: Implementing Cisco IP Routing (642-902) Express Guide
SWITCH 1.0: Implementing Cisco IP Switched Networks (642-813) Express Guide
TSHOOT 1.0: Troubleshooting and Maintaining Cisco IP Networks (642-832) Express Guide



Deployment Topology and Availability
IFRS: Introduction and Conceptual Framework
IFRS: Key Standards for Financial and Accounting Activities
IFRS: Standards for Financial Statements and Their Items
IFRS: Transitioning to IFRS
Introducing Cloud Computing
IT Project Management Essentials: Executing IT Projects
IT Project Management Essentials: Testing Deliverables and Closing IT Projects
Joins, SQL, and Action Queries in Access 2010
Mentoring 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM)
Mentoring 70-667 TS: Microsoft SharePoint 2010, Configuring
Mentoring 77-883 PowerPoint 2010
Mentoring 77-884 Outlook 2010
Mentoring Certified Information Security Manager (CISM)
Preparing to Communicate Effectively at the "C" Level
Professional Networking Essentials: Finding Opportunities To Make Connections
Programmatically working with Permissions and the BCS Service Model
TestPrep 640-461 Intro Cisco Voice and Unified Communications Admin (ICOMM v8.0)
Course ID

3PSmo_bprj_a01_dt_en
3PSmo_aacc_a07_dt_en
3PSmo_bprj_a01_dt_enus
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3PSCOMM024A
3PS_pc_ch_lach040
3PSat_dcsp_a05_it_en
3PSat_fcsp_a06_it_en
3PSmo_bprj_a06_dt_en
3PS_pc_ch_lach025
3PScust_10_a03_bs_en
3PSes_spad_a01_it_en
3PSmo_bprj_a04_dt_en
3PSes_mssa_a03_it_en
3PSes_mssa_a01_it_en
3PSes_mssa_a06_it_en
3PSpd_18_a02_bs_en
3PSsale_01_a06_bs_en
3PSes_spad_a03_it_en
3PSes_spad_a02_it_en
3PSsale_01_a04_bs_en
3PSat_fcsp_a02_it_en
3PSCOMM021A
3PSCOMM025A
3PSpd_18_a03_bs_en
3PSstgy_05_a02_bs_en
3PSstgy_05_a04_bs_en
3PSmo_bvis_a01_dt_en
3PShr_07_a01_bs_en
3PShr_07_a02_bs_en
3PShr_07_a03_bs_en
3PShr_07_a04_bs_en
3PSfin_04_a01_bs_en
3PSfin_04_a03_bs_en
3PSfin_04_a02_bs_en
3PSfin_04_a04_bs_en
3PSmo_bprj_a03_dt_en
3PScl_clbp_a01_it_en
3PSat_fcsp_a01_it_en
3PSmo_bacc_a04_dt_en
3PSmo_bprj_a02_dt_en
3PSmo_bacc_a06_dt_en
3PSmo_bacc_a07_dt_en
3PSsale_01_a01_bs_en
3PSpd_18_a01_bs_en
3PSproj_17_a03_bs_en
3PSproj_17_a06_bs_en
3PSmo_aacc_a05_dt_en
3PSpd_19_a02_bs_en
3PSlead_06_a02_bs_en
3PS_pc_ch_lach031
3PSmo_bprj_a07_dt_en
3PSmo_pexl_a04_dt_en
3PSmgmt_21_a01_bs_en
3PSmnt640461
3PSmnt70667
3PSmnt77883
3PSmnt77884
3PSmntcism
3PSsd_masc_a05_it_en
3PSsd_masc_a04_it_en
3PSsd_masc_a06_it_en
3PSsd_masc_a03_it_en
3PSsd_masc_a07_it_en
3PSsd_masc_a08_it_en
3PSsd_masc_a01_it_en
3PSsd_masc_a02_it_en
3PSmo_bprj_a08_dt_en
3PSmo_aacc_a08_dt_en
3PSod_soas_a05_it_en
3PSod_soas_a01_it_en
3PSod_soas_a04_it_en
3PSod_soas_a03_it_en
3PSod_soas_a02_it_en
3PSod_soas_a06_it_en
3PSmgmt_21_a02_bs_en
3PSat_pcsp_a02_it_en
3PSat_pcsp_a01_it_en
3PSmo_aacc_a02_dt_en
3PSes_mssa_a05_it_en
3PSes_mssa_a09_it_en
3PSes_mssa_a04_it_en
3PSsale_01_a03_bs_en
3PScomm_31_a01_bs_en
3PScomm_38_a01_bs_en
3PSes_spad_a04_it_en
3PS_pc_ch_lach035
3PSpd_15_a02_bs_en
3PSmo_aacc_a03_dt_en
3PSat_dcsp_a04_it_en
3PSat_dcsp_a01_it_en
3PSes_mssa_a10_it_en
3PSes_mssa_a02_it_en
3PSes_mssa_a07_it_en
3PSes_msst_a09_it_en
3PSes_msst_a10_it_en
3PSes_spad_a07_it_en
3PSes_spad_a06_it_en
3PSes_spad_a08_it_en
3PSmo_pexl_a01_dt_en
3PSsale_01_a02_bs_en
3PScomm_34_a02_bs_en
3PSmo_aacc_a04_dt_en
3PSpd_19_a04_bs_en
3PSat_dcsp_a03_it_en
3PScomm_31_a02_bs_en
3PScc_comm_a01_tp_en
3PSws_wsad_a01_tp_en
3PSws_mwse_a01_tp_en
3PSes_msst_a01_tp_en
3PSes_mssa_a01_tp_en
3PSmo_bwrd_a01_tp_en
3PSlead_06_a01_bs_en
3PSstgy_05_a01_bs_en
3PScomm_34_a01_bs_en
3PSpd_17_a01_bs_en
3PSmo_aacc_a06_dt_en
3PSmo_pexl_a05_dt_en
3PSmo_pexl_a02_dt_en
3PSat_fcsp_a03_it_en
3PSmo_pexl_a03_dt_en
3PSmo_bvis_a02_dt_en
3PSes_spad_a05_it_en
3PSsale_01_a05_bs_en
3PS_pc_bi_lsbi012



Course ID

3PS_pc_bi_spbi017
3PS_pc_bi_fabi009
3PS_pc_bi_fabi010
3PS_pc_bi_fabi011
3PS_pc_bi_hrbi014
3PS_pc_bi_hrbi015
3PS_pc_bi_ssbi008
3PS_pc_bi_lsbi018
3PS_pc_bi_mgbi015
3PS_pc_bi_mgbi016
3PS_pc_bi_pfbi019
3PS_pc_bi_pfbi020
3PS_pc_bi_spbi016
3PS_pc_bi_spbi018
3PS_pc_bi_ssbi009
3PS_pc_bi_ssbi010

3PSfin_02_a01_bs_enu
3PSfin_02_a02_bs_enu
3PSfin_02_a03_bs_enu
3PSfin_02_a04_bs_enu
3PSfin_02_a05_bs_enu
3PSfin_02_a06_bs_enu
3PSfin_03_a01_bs_enu
3PSfin_03_a02_bs_enu
3PSfin_03_a04_bs_enu
3PSfin_03_a03_bs_enu
3PSfin_03_a05_bs_enu
3PSfin_03_a06_bs_enu
3PSfin_03_a07_bs_enu
3PSfin_03_a08_bs_enu
3PSfin_03_a09_bs_enu

3PShr_06_a01_bs_enus
3PShr_06_a02_bs_enus
3PShr_06_a03_bs_enus
3PShr_06_a04_bs_enus
3PShr_06_a05_bs_enus

3PSib_iosa_a01_tp_en
3PSib_iosa_a02_it_en
3PSib_iosa_a04_it_en
3PSib_iosa_a05_it_en
3PSib_iosa_a06_it_en
3PSib_iosa_a13_it_en
3PSib_iosa_a07_it_en
3PSib_iosa_a08_it_en
3PSib_iosa_a09_it_en
3PSib_iosa_a10_it_en
3PSib_iosa_a11_it_en
3PSib_iosa_a12_it_en
3PSib_iosa_a14_it_en
3PSib_prin_a01_it_en
3PSib_prin_a02_it_en
3PSib_prin_a03_it_en
3PSib_wstp_a01_it_en
3PSib_prin_a04_it_en
3PSib_prin_a05_it_en
3PSib_prin_a06_it_en
3PSib_wstp_a02_it_en

3PSindo_01_a13_bs_en
3PSindo_01_a18_bs_en
3PSindo_01_a11_bs_en
3PSindo_01_a12_bs_en
3PSindo_01_a14_bs_en
3PSindo_01_a15_bs_en
3PSindo_01_a16_bs_en
3PSindo_01_a17_bs_en
3PSindo_01_a19_bs_en
3PSindo_01_a20_bs_en
3PSindo_01_a26_bs_en
3PSindo_01_a21_bs_en
3PSindo_01_a22_bs_en
3PSindo_01_a23_bs_en
3PSindo_01_a24_bs_en
3PSindo_01_a25_bs_en
3PSindo_01_a27_bs_en
3PSindo_01_a28_bs_en
3PSindo_01_a29_bs_en
3PSindo_01_a30_bs_en

3PSmgmt_15_a01_bs_en
3PSmgmt_15_a02_bs_en
3PSmgmt_15_a03_bs_en
3PSmgmt_15_a04_bs_en
3PSmgmt_15_a05_bs_en
3PSmgmt_15_a06_bs_en
3PSmgmt_15_a07_bs_en
3PSmgmt_16_a01_bs_en
3PSmgmt_16_a02_bs_en
3PSmgmt_16_a03_bs_en
3PSmgmt_17_a01_bs_en
3PSmgmt_17_a02_bs_en
3PSmgmt_17_a03_bs_en
3PSmgmt_18_a01_bs_en
3PSmgmt_18_a02_bs_en
3PSmgmt_18_a03_bs_en
3PSmgmt_18_a04_bs_en
3PSmgmt_18_a05_bs_en
3PSmgmt_19_a01_bs_en
3PSmgmt_19_a02_bs_en
3PSmgmt_19_a03_bs_en

3PSmkt_01_a01_bs_enu
3PSmkt_01_a02_bs_enu
3PSmkt_01_a03_bs_enu
3PSmkt_01_a04_bs_enu
3PSmkt_01_a05_bs_enu
3PSmkt_01_a06_bs_enu

3PSmnt31250
3PSmnt642813
3PSmnt642832
3PSmnt642902
3PSmnt70515vb
3PSmnt70685
3PSmnt70686
3PSmnt77881
3PSmnt77882
3PSmntsk0003

3PSmo_aexl_a01_dt_en
3PSmo_aexl_a02_dt_en
3PSmo_aexl_a03_dt_en
3PSmo_aexl_a04_dt_en
3PSmo_aexl_a05_dt_en
3PSmo_aexl_a06_dt_en
3PSmo_aexl_a07_dt_en
3PSmo_aout_a01_dt_en
3PSmo_aout_a02_dt_en
3PSmo_aout_a03_dt_en
3PSmo_aout_a04_dt_en
3PSmo_aout_a05_dt_en
3PSmo_aout_a06_dt_en
3PSmo_awrd_a01_dt_en
3PSmo_awrd_a02_dt_en
3PSmo_awrd_a03_dt_en
3PSmo_awrd_a04_dt_en
3PSmo_awrd_a05_dt_en
3PSmo_awrd_a06_dt_en
3PSmo_awrd_a07_dt_en
3PSmo_bexl_a01_dt_en
3PSmo_bexl_a02_dt_en
3PSmo_bexl_a03_dt_en
3PSmo_bexl_a04_dt_en
3PSmo_bexl_a05_dt_en
3PSmo_bexl_a06_dt_en
3PSmo_bexl_a07_dt_en
3PSmo_bexl_a08_dt_en
3PSmo_bexl_a09_dt_en
3PSmo_bexl_a10_dt_en
3PSmo_bexl_a11_dt_en
3PSmo_bout_a01_dt_en
3PSmo_bout_a02_dt_en
3PSmo_bout_a03_dt_en
3PSmo_bout_a04_dt_en
3PSmo_bout_a05_dt_en
3PSmo_bout_a06_dt_en
3PSmo_bout_a07_dt_en
3PSmo_bout_a08_dt_en
3PSmo_bppt_a01_dt_en
3PSmo_bppt_a02_dt_en
3PSmo_bppt_a03_dt_en
3PSmo_bppt_a04_dt_en
3PSmo_bwrd_a01_dt_en
3PSmo_bwrd_a02_dt_en
3PSmo_bwrd_a03_dt_en
3PSmo_bwrd_a04_dt_en
3PSmo_bwrd_a05_dt_en
3PSmo_bwrd_a06_dt_en
3PSmo_bwrd_a07_dt_en
3PSmo_bwrd_a08_dt_en
3PSmo_bwrd_a09_dt_en
3PSmo_nfum_a01_dt_en
3PSmo_nfum_a02_dt_en
3PSmo_nfum_a03_dt_en
3PSmo_nspe_a01_dt_en
3PSmo_nspp_a01_dt_en
3PSmo_ospe_a01_dt_en
3PSmo_ospe_a02_dt_en
3PSmo_ospp_a01_dt_en
3PSmo_ospp_a02_dt_en
3PSmo_ospp_a03_dt_en
3PSmo_otnf_a01_dt_en
3PSmo_otnf_a02_dt_en
3PSmo_otnf_a03_dt_en

3PSmw_mwda_a01_tp_en
3PSmw_mwda_a05_it_en
3PSmw_mwda_a08_it_en
3PSmw_mwda_a06_it_en
3PSmw_mwda_a07_it_en
3PSmw_mwda_a09_it_en
3PSmw_mwet_a01_it_en
3PSmw_mwet_a01_tp_en
3PSmw_mwet_a02_it_en
3PSmw_mwet_a03_it_en
3PSmw_mwet_a04_it_en

3PSod_oawt_a01_tp_en
3PSod_odas_a01_it_en
3PSod_odas_a02_it_en
3PSod_odas_a03_it_en
3PSod_odas_a04_it_en
3PSod_odas_a05_it_en
3PSod_odas_a06_it_en
3PSod_odas_a07_it_en
3PSod_odas_a08_it_en
3PSod_odat_a01_it_en
3PSod_odat_a02_it_en
3PSod_odat_a03_it_en
3PSod_odat_a04_it_en
3PSod_odat_a05_it_en
3PSod_odat_a06_it_en
3PSod_odat_a07_it_en
3PSod_odat_a08_it_en
3PSod_onft_a01_it_en
3PSod_onft_a02_it_en
3PSod_onft_a03_it_en
3PSod_onft_a06_it_en
3PSod_onft_a04_it_en
3PSod_onft_a05_it_en
3PSod_onft_a07_it_en
3PSod_onft_a08_it_en
3PSod_onft_a09_it_en
3PSod_onft_a10_it_en

3PSoper_20_a03_bs_en
3PSoper_20_a04_bs_en
3PSoper_20_a05_bs_en
3PSoper_20_a06_bs_en
3PSoper_21_a01_bs_en
3PSoper_21_a02_bs_en
3PSoper_21_a03_bs_en
3PSoper_21_a04_bs_en
3PSoper_21_a06_bs_en
3PSoper_21_a08_bs_en
3PSoper_20_a02_bs_en
3PSoper_20_a01_bs_en
3PSoper_21_a05_bs_en
3PSoper_21_a07_bs_en

3PSpd_14_a01_bs_enus

3PSPD006A
3PSPD007A

3PSsa_boeu_a01_dt_en
3PSsa_bseu_a01_dt_en
3PSsa_bseu_a03_dt_en
3PSsa_bseu_a04_dt_en
3PSsa_bobi_a01_dt_en
3PSsa_bobi_a02_dt_en
3PSsa_bobi_a03_dt_en
3PSsa_bobi_a04_dt_en
3PSsa_bobi_a05_dt_en
3PSsa_bobi_a06_dt_en

3PSsd_agsd_a01_it_en
3PSsd_agsd_a02_it_en
3PSsd_agsd_a03_it_en
3PSsd_agsd_a04_it_en
3PSsd_masp_a01_tp_en
3PSsd_masp_a02_it_en
3PSsd_masp_a01_it_en
3PSsd_masp_a03_it_en
3PSsd_masp_a04_it_en
3PSsd_masp_a05_it_en
3PSsd_masp_a06_it_en
3PSsd_masp_a07_it_en
3PSsd_masp_a08_it_en
3PSsd_mwvb_a01_tp_en
3PSsd_mwvs_a01_tp_en

3PSsp_cism_a01_it_en
3PSsp_cism_a02_it_en
3PSsp_cism_a03_it_en
3PSsp_cism_a04_it_en
3PSsp_cism_a05_it_en
3PSsp_cism_a06_it_en
3PSsp_cism_a07_it_en
3PSsp_cism_a08_it_en
3PSsp_cism_a09_it_en
3PSsp_cism_a10_it_en
3PSsp_cism_a11_it_en
3PSsp_cism_a12_it_en

3PSvi_vmst_a01_it_en
3PSvi_vmst_a02_it_en

3PSwt_ajax_a01_it_en
3PSwt_ajax_a02_it_en
3PSwt_ajax_a03_it_en

3PSdt_ismt_a01_it_en
3PSdt_ismt_a02_it_en
3PSdt_ismt_a03_it_en
3PSdt_ismt_a04_it_en

3PSes_mesc_a01_it_en
3PSes_mesc_a02_it_en
3PSes_mesc_a03_it_en
3PSes_mesc_a04_it_en
3PSes_mesc_a05_it_en
3PSes_mesc_a06_it_en
3PSes_mesc_a07_it_en
3PSes_mesc_a08_it_en
3PSes_mesc_a09_it_en
3PSes_mesc_a10_it_en
3PSes_mesc_a11_it_en

3PSes_msst_a01_it_en
3PSes_msst_a02_it_en
3PSes_msst_a06_it_en

3PSCSCO0066EN11
3PSCSCO0066EN12
3PSCSCO0066EN13
3PSCSCO0066EN14
3PSCSCO0066EN15

3PScs_csvr_a01_it_en
3PScs_csvr_a03_it_en
3PScs_csvr_a04_it_en
3PScs_csvr_a05_it_en
3PScs_csvr_a06_it_en
3PScs_csvr_a07_it_en
3PScs_csvr_a08_it_en

3PSCSCO0064EN07
3PSCSCO0064EN08
3PSCSCO0064EN09
3PSCSCO0064EN10
3PSCSCO0064EN11
3PSCSCO0064EN12
3PSCSCO0066EN07
3PSCSCO0066EN08
3PSCSCO0066EN09
3PSCSCO0066EN10

3PScs_csvr_a01_tp_en
3PScs_csvr_a02_it_en

3PScomm_27_a04_bs_en
3PScomm_28_a01_bs_en
3PScomm_28_a02_bs_en
3PScomm_29_a01_bs_en
3PScomm_29_a02_bs_en
3PScomm_29_a03_bs_en
3PScomm_30_a01_bs_en
3PScomm_30_a02_bs_en

3PScc_icit_a04_it_en
3PScc_icit_a05_it_en
3PScc_icit_a06_it_en
3PScc_icit_a07_it_en
3PScc_icit_a08_it_en
3PScc_icir_a01_it_en
3PScc_icir_a01_tp_en
3PScc_icir_a02_it_en
3PScc_icir_a03_it_en
3PScc_icir_a04_it_en
3PScc_icir_a07_it_en
3PScc_icir_a05_it_en
3PScc_icir_a06_it_en
3PScc_icis_a04_it_en
3PScc_icis_a05_it_en
3PScc_icir_a08_it_en
3PScc_icir_a09_it_en
3PScc_icis_a01_it_en
3PScc_icis_a01_tp_en
3PScc_icis_a02_it_en
3PScc_icis_a06_it_en
3PScc_icis_a07_it_en
3PScc_icis_a08_it_en
3PScc_icis_a09_it_en
3PScc_icit_a01_tp_en
3PScc_icit_a01_it_en
3PScc_icit_a02_it_en
3PScc_icit_a03_it_en
3PScc_icis_a03_it_en

3PS_pc_ch_lach021
3PS_pc_ch_lach022
3PS_pc_ch_lach023
3PS_pc_ch_lach024
3PS_pc_ch_lach026
3PS_pc_ch_lach027
3PS_pc_ch_lach028
3PS_pc_ch_lach029
3PS_pc_ch_lach030
3PS_pc_ch_lach032
3PS_pc_ch_lach033
3PS_pc_ch_lach036
3PS_pc_ch_lach037
3PS_pc_ch_lach038
3PS_pc_ch_lach041

3PS_pc_eg_444131
3PS_pc_eg_444132
3PS_pc_eg_444133
3PS_pc_eg_444134
3PS_pc_eg_444135
3PS_pc_eg_444136
3PS_pc_eg_444138
3PS_pc_eg_444139
3PS_pc_eg_444140
3PS_pc_eg_444141
3PS_pc_eg_444142



3PSes_mssa_a03_it_en
3PSfin_04_a01_bs_en
3PSfin_04_a03_bs_en
3PSfin_04_a02_bs_en
3PSfin_04_a04_bs_en
3PScl_clbp_a01_it_en
3PSproj_17_a03_bs_en
3PSproj_17_a06_bs_en
3PSmo_aacc_a05_dt_en
3PSmnt640461
3PSmnt70667
3PSmnt77883
3PSmnt77884
3PSmntcism
3PScomm_31_a01_bs_en
3PScomm_38_a01_bs_en
3PSes_spad_a04_it_en
3PScc_comm_a01_tp_en

				
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