The culture of many healthcare environments often follows traditionally hierarchic models in which the patient's schedule is determined by the schedules of the workday and shifts, task lists and power structure. In contrast to this, many families follow a more collaborative style of care, where family members consult with each other about how best to meet the needs of the elder. In many cases, family members who want to be involved in informing care are viewed by the professional caregivers and managers as interlopers, or worse, nuisances. A conflict can naturally arise from this attitude because, of course, the family member simply sees involvement as a natural part of continuing to care for the elder. There is another way to look at this clash, and that is as an opportunity to expand the size, scope and membership in the solution team. Viewing family members as members of the solution team increases the chances that you will have the fullest information possible as you make crucial decisions.