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Premier Partners update Forthcoming events First Chamber iPhone


Matters   AUTUMN 2010 EDITION	                                                           FREE	TO	MEMBERS	|	£2	to	non-members
Photo copyright: Brian McGuire -

                                                      ROCCO 2010
                                                      First Chamber          Premier                 Forthcoming
                                                      iPhone app in Europe   Partners update         events
                                                      Page 12                Page 18                 Page 18
2	                                                                          Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                                   3

                                                                                                               President’s	welcome                    opening of the M74 motorway         as a result of group insolvency         Airport in establishing a major
                                                                                                                                                      extension for June of next year     is shortly to be reopened.              tie up with leisure flight
                                                                                                                                                      will provide a major boost to the   Dobbies Garden Centre are               specialist Jet 2. After a long
                                                                                                                                                      attractiveness of Renfrewshire      currently on site with their            hard winter, I am sure the
                                                                                                                                                      as a business location. Whilst      flagship new facility which is          opportunity of an escape to the
                                                                                                                                                      negative sentiment about the        something of a homecoming               sun for some rest and relaxation

         A DIFFERENT TAKE TO WORKING OUT                                                                                                              cancellation of GARL may linger,
                                                                                                                                                      we should all recognise that
                                                                                                                                                                                          given that the company’s
                                                                                                                                                                                          original “roots” lie in Renfrew.
                                                                                                                                                                                                                                  will be needed.
                                                                                                                                                                                                                                    Finally a vote of thanks to a
                                                                                                                                                      the M74 extension brings great         Coming back to the subject of        retiring Board member. Derek
               AT A DAVID LLOYD CLUB                                                                                                                  opportunity to improve the
                                                                                                                                                      competitiveness of Renfrewshire
                                                                                                                                                                                          the future, without doubt the
                                                                                                                                                                                          most enjoyable event I attended
                                                                                                                                                                                                                                  Provan, who in his day job was
                                                                                                                                                                                                                                  Customer Services Director for
                                                                                                                As I write this article we are        as a place to locate and conduct    over the last 3 months was the          BAA Glasgow Airport. Derek
                         A VENUE FIT FOR ALL OCCASIONS                                                          moving from summer to                 business.
                                                                                                                                                         Continuing on the business
                                                                                                                                                                                          “The Apollo - I was there” Rock
                                                                                                                                                                                          concert. This great event at the
                                                                                                                                                                                                                                  has been promoted to MD of
                                                                                                                                                                                                                                  Aberdeen Airport, a fantastic
                                                                                                                autumn, almost seamlessly
                  FIT TO LEARN, FIT TO PARTY, FIT TO CELEBRATE                                                  with no difference in the             front, we and our members           Clyde Auditorium organised              achievement having started
                                                                                                                weather. It seems much the            had an interesting Business         by Loud ‘N’ Proud was the               some 12 years ago in the Airport
                                                                                                                same with the economy as              Policy Breakfast facilitated by     clearest possible demonstration         Fire Service.
         If you are planning a meeting, wanting to stage a different type of                                    well, lots of talk about cuts         the Scottish Chambers. The          to me that Renfrewshire’s got             The Renfrewshire Chamber …
          team building day, or simply seeking a venue that will guarantee                                      hanging in the air, spreading         info and opinions collected will
                                                                                                                                                      be used to build a Chamber
                                                                                                                                                                                          talent. It was truly inspirational
                                                                                                                                                                                          to watch so many gifted and
                                                                                                                                                                                                                                  Accelerating success!
                                                                                                                an air of gloom, but as yet
           you can celebrate your company success in stylish surrounds,                                         little substance.                     manifesto for the up coming         enthusiastic young people
                                                                                                                                                      May elections. The Board also       take to the stage. We must
                 then look no further than the recently modernised                                                 Unfortunately, as the weather
                                                                                                                                                      recently had private meetings       continue to support our youth
                                                                                                                will inevitably take a turn for the
                Champions Suite at the David Lloyd Club in Renfrew.                                             worse, so the cuts are coming         with our MSPs and MPs –             in all aspects of life, they are the
                                                                                                                and without doubt, the majority       discussing business related         future.                                 Tom Johnston,
                                                                                                                of local businesses will feel the     issues and opportunities for           Also on a positive note,             President, Renfrewshire
                                                                                                                impact. The one thing nobody          Renfrewshire.                       congratulations to Glasgow              Chamber of Commerce
                                   Having spent £150,000 over the summer upgrading the                          should be doing is sitting on            Scottish Chambers are co-
                                            function facilities, the club can now cater                         their hands waiting for the           ordinating the entire Chamber
                                                                                                                                                      network to put the Government
                                        for up to 250 delegates in the Champions Suite,                         proverbial axe to fall.
                                                                                                                   In the last issue, your Chief      under pressure to change their
                                  or for lesser-number parties in one of the smaller suites                                                           plans for Business Rates. We
                                                                                                                Executive Bob Davidson
                                               The Hoy, The Stewart or The Murray.                              highlighted the broad range of        urge all businesses to appeal
                                   All inclusive day delegate rates start from £25pp, which                     Chamber Services, including           – and Colliers International
                                                                                                                practical advice and mentoring.       are supporting the Chamber
                                         includes complimentary access to the full club                                                               network in this matter.                                                    Business Matters
                                                                                                                Whilst we are seeing an uptake
                                        facilities for delegates on the day of your event.                      in the use of these services I           Looking to the even longer                                              Autumn 2010
                                                                                                                am convinced that many more           term, our future prosperity is
                                                                                                                                                      dependent upon developing,            Renfrewshire Chamber of Commerce
                                                                                                                members would greatly benefit
                                                                                                                                                      nurturing and retaining young         Bute Court, St Andrews Drive, Glasgow Airport, PA3 2SW
                                                                                                                from accessing the assistance,
                                                                                                                                                      talent. The University of West        t • 0141 847 5450 / f • 0141 847 5499
                                                                                                                support and encouragement
           The David Lloyd Club is a venue that we know                                                                                               of Scotland in Paisley has done       e •
                                                                                                                Chamber membership brings
                                                                                                                                                      a fantastic job in repositioning      w •
       delegates look forward to coming to. Not only can we                                                     with it.
                                                                                                                   Bob Grant, Membership              itself and as a new student year      Next issue of Business Matters is Winter 2010. Deadline for
     taylor team building days with a difference, the club has                                                                                        begins, the University is looking     editorial and adverts is 6th December 2010.
                                                                                                                Manager, tells me that
      easy access from the M8 motorway, ample car parking                                                       membership numbers are                at achieving a full intake of
                                                                                                                                                      students from near and far. The       Advertising & Editorial: Contact Publicity
     and provides much, MUCH more than a traditional hotel                                                      continuing to increase steadily.                                            t • 0141 204 2042
                                                                                                                As always, I extend a warm            University’s major commitment
                         venue can offer!                                                                                                             to further investment including       Print and Design by: The Print Brokers (Scotland) Ltd
                                                                                                                welcome to all our new
                                                                                                                members and please don’t be           a town centre residence to            e •
                                                                                                                shy in coming forward, the            provide over 350 student beds is      Renfrewshire Chamber of Commerce would like to
                                                                                                                                                      also great news.                                                                                      a new era in business t

     TO BOOK YOUR NEXT CORPORATE EVENT OR CHRISTMAS PARTY NIGHT*                                                more active members we have
                                                                                                                the better.                              This will further encourage
                                                                                                                                                                                            acknowledge the support of our Premier Partners.

                  CALL JOANNE BRUCE ON 0141 842 1400                                                               As the nights lengthen,            activity in and around Paisley
                                                                                                                                                      Town Centre. I know a lot
                OR EMAIL FB.RENFREW@DAVIDLLOYD.CO.UK                                                            however, it is by no means all
                                                                                                                doom and gloom. In the short          of hard work is going into                                                                                               Annual

                                                                                                                term encouraging news has             attracting new retail occupiers
                                                                                                                come from Hewlett Packard in          and a major breakthrough may
                                WWW.DAVIDLLOYD.CO.UK                                                            their announcement that they          not be too far away. Meantime,        Printed on ECF paper sourced
                                                                                                                are providing 700 jobs at their       the positive and pro-active           from sustainable forests using
                                                                                                                Erskine plant, a fantastic vote of    approach of local stakeholders        vegetable based inks.
            *CHRISTMAS PARTY NIGHTS AVAILABLE ON THE FOLLOWING DATES:                                           confidence for the Renfrewshire       is very encouraging.
                                                                                                                area.                                    Further good news stories are
                   10TH, 11TH, 17TH, 18TH, 22ND AND 23RD DECEMBER                                                                                     emerging from Braehead, with
                                                                                                                   In the longer term, the
                                                                                                                announcement of the early             the Purple Hotel which closed
4	                                                                                                                 Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                             5

     A	wArm	welcome	From	                                                                                                                                it’s	All	new	At	
     our	chieF	executive
     The Chamber is a really busy place at       See the article (p.18) featuring all 13 in this     Strathclyde Police
                                                                                                                                                         dAvid	lloyd	renFrew!
     the moment – we will break 80 events        issue.                                            • Bob Cleland, CEO Howden                                               Over the summer            some new kit too. Our gym has been         Scotland’s national badminton coach
     before the end of this calendar year.         We have 2 new team members. Firstly             • Ivor Tiefenbrun, CEO Linn                                             months we have             redecorated and is now a much cooler       Rita Yuan Gao to complement our Junior
     Our biggest event, The ROCCOs is            Finlay Allardice fresh from leaving Johnston                                                                              spent £750,000             place to work out in having upgraded all   Tennis & Swimming All Stars programme.
                                                                                                   Membership continues to grow – and we
     all on track, entries were 20% up on        High – see the article all about Finlay in this                                                                           to ensure that the         the air conditioning.
                                                                                                   have plans in place to reach our target
     last year, with almost 60 applications      issue (p.13). Ina Gibson left the Chamber                                                                Renfrew club can continue to enjoy                                                     THE SOONER YOU JOIN THE
                                                                                                   of 500 by the end of March 2011. In case
     received. Entries closed 10/9 and we        in the summer after being involved in the                                                                the premium sports club status it so        MORE FOR YOU, MORE TO DO,                  BIGGER THE BENEFIT
                                                                                                   you have not heard we are the first
     have announced the shortlist (see page      mentoring programme for many years.                                                                      rightly deserves & that the cost of a 3     MORE TRUE VALUE                            Adopting a healthy lifestyle not only
                                                                                                   Chamber in Europe to
     19).                                        Many of you contacted us to pass on your                                                                 or 12 month membership represents           We have created a 3rd Group Exercise       makes you feel better about yourself but
                                                                                                   release an iPhone app
       We are delighted to announce that our     best wishes, on behalf of the team and our                                                               excellent value for money. We invite        Studio area enabling us to now offer       it also helps you live your life longer,
                                                                                                   (p.12). It has now
     Main Sponsor this year is The Phoenix Car   members I would like to thank Ina for her                                                                you to come and see for yourself all        adult members 100+ studio classes per      that’s fact. We are committed to ensure
                                                                                                   been downloaded
     Company and we are expecting 450 guests     service to the Chamber and wish her well                                                                 the major improvements we have              week inclusive in the membership. The      that when you join the new look Renfrew
                                                                                                   over 120 times and
     to attend the event on the 12th November    for the future. Replacing Ina is our 2nd new                                                             made. We think you’re going to love         autumn programme includes Zumba, a         club that you will want to Maximise
                                                                                                   is available free to
     2010. We have selected two charities this   team member, Linda Perry. Linda is a HR                                                                  it, we do!                                  wide range of BTS & Spin classes, Yoga,    your Membership to the full & that you
                                                                                                   download from
     year to benefit from monies raised on the   specialist who was previously involved in                                                                                                            Pilates plus many others & exclusive to    recognise that becoming a member was
                                                                                                   iTunes. See the
     night, namely Erskine and Loud’n’Proud,     the mentoring programme with Scottish                                                                    BIGGER, BETTER, COOLER                      David Lloyd Leisure clubs “Fit to flex”.   one of the best decisions you have ever
                                                                                                   article on the app in
     two Renfrewshire based organisations that   Chambers. Linda works 3 days a week                                                                      We’ve enclosed the indoor pool, fully         Our Racquets programme now offers        made. Call the club today 0141 848 7050
                                                                                                   this issue.
     will benefit from every £ raised. And for   and as Business Mentoring Exec’ focuses                                                                  refurbished the surrounds & wet areas       Full category members even more all        & take advantage of our exclusive
                                                                                                      I hope you enjoy the
     those that don’t know, Fred MacAulay is     completely on the mentoring programme.                                                                   creating a more spacious environment        inclusive clinics & club sessions per         “FRESH START” offer: JOIN for just
                                                                                                   Autumn 2010 of Business
     our host for the evening, back by popular     Check out the events page (p.18), we                                                                   that now offers both a warmer & more        week for all levels of player. We have     £30.00 pp & receive a benefits package
     demand. For more info on the event and to   have the widest selection of events we have                                                              inviting area for swimmers of all ages to   not forgotten the junior member &          worth up to £175!
     book a table please visit                   ever had and next year we already have            Regards,                                               both swim and relax in. In the gym we       have added more into the weekly DL            David Lloyd Leisure, Renfrew,                         confirmed speakers such as:                                                                              have replaced all of our Cardio kit with    KIDS timetable including FREE karate &     Arkleston Road, Cockleshill Park,
       Since our Summer edition we have          • Seamus McDaid, Principal UWS                                                                           top of the range Life Fitness equipment     FREE trampolining. We are also proud       Renfrew, PA4 ORA
     attracted 6 more Premier Partners;          • Colin Neill, Site Director, Diageo                                                                     most with built in TV’s, IPOD docking       to be launching our new DLL ALL STARS         T: 0141 842 1400 F: 0141 842 1224
     Howden, BAM, SQA, Sound + Vision, The         Shieldhall                                      Bob Davidson,                                          stations & USB points and added             Badminton programme headed up by           W:
     Phoenix Car Company and UWS Paisley.        • Paul Main, Divisional Commander                 Chief Exec’

      how	big	do	you	think?
                            This is a question    there to where I am today? By believing          a Lifetime Achievement Award for
                            that I ask            in myself, by refusing to let circumstance       Excellence.
                            businesses that I     dictate my future and by thinking big in            So again, ask yourself the question
       come into contact with through my          believing that anything is possible.             – how big do you think? Push those
       multifaceted role as Business Coach,         I knew I had the experience and grit           boundaries a little bit further and
       Motivator and Business Mentor.             determination required to start my own           anything is possible.
       Often I get a confused look staring        business; so that’s what I did. I had to           More information about what I
       back at me as the meaning of this          borrow £500 for my first van from my             do can be found at www.steviekidd.
       is not always immediately obvious.         Father as I couldn’t get credit anywhere
       So what do I mean by this? The best        else, I built up my customer base and
       way to explain would be to briefly tell    reputation by taking a straight-talking
       you my story.                              approach and by delivering on what I
         I am Stevie Kidd a successful            say. As the company grew each division
       entrepreneur and Advanced Master           was a zero start-up; the idea was there
       NLP (Neuro-Linguistic Programming)         and I made it a reality and a business.
       Practitioner; I am Managing Director         The ethos of my organisation and
       of the KDS Group which has divisions       in life is ‘to always aim for the grade
       in distribution and training and of        above excellence’. I believe in building
       Stevie Kidd People a business offering     strong and long-lasting partnerships in
       mentoring and coaching services for        business, both internally and externally.
       corporate and general consumption.         KDS Group, last year was awarded the
         Just six short years ago I was           accolade of Employer of the Year at the
       unemployed, insolvent and dealing with     ROCCO 2009 event. Results to back up                                                                   For further details please visit the Trodat UK website: or call 0141 884 9200
       the deaths of close family members         the philosophy behind what I do. This
       through suicide. So how did I get from     award joined a host of others including
      6	                                                                                                                       Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                           7
rtners to provide:

                 Bodycams	capture	evidence	
                                                                                                                                                                      Paisley	&	Johnstone	
iness loans
 ning & skills
ployability support
perty solutions

                 of	500	crimes	in	renfrewshire	
iness Gateway services

                                                                                                                                                                      training	Group
urism and events development
iness advice

                                   Body-mounted cctv
                                   cameras worn by police
                                   and wardens have led
                                   to more than 500 pieces
                 of evidence of crime and antisocial                                                                                                                  P & J would like to welcome our
                 behaviour in Renfrewshire.                                                                                                                           new intake of Modern Apprentices,
                    The cameras have secured more than
                                                                                                                                                                      Andrew Lazarus of Air Power &
                 500 evidence files including incidents
                                                                                                                                                                      Hydraulics Ltd., Colin Turner &
                 involving breach of the peace, drugs and
                                                                                                                                                                      Ryan Petrie of Chivas Brothers,
                 offensive weapons, vandalism, graffiti,
g with our partners to provide:
                 littering, dog fouling and licensing and
                 road traffic offences.
                                                                                                                                                                      Darren Jones and Lynsey McKee of
                                                                                                                                                                      Doosan Babcock, Sean McAllister
                                                                                                                                                                      & Conor McEnhill of GMI Ltd, Bruce
                                                                                                                                                                                                                 Engineering Operations. Through these
                                                                                                                                                                                                                 funded projects a total of 8 candidates
                                                                                                                                                                                                                                                            a staff of 12 we are small enough to be
                                                                                                                                                                                                                                                            flexible, and dynamic enough to be
                    The recordings were made in the first                                                                                                                                                        from Renfrewshire and 12 Candidates        responsive to the ever changing needs
                 eight months of Renfrewshire becoming                                                                                                                Abernethy, Andrew Irvine and Cairan        from North Ayrshire have now secured       of industry. We are an approved centre
                 the first area in Scotland where both                                                                                                                O’Donnell of Howden Compressors,           Modern Apprenticeships or full time
                                         • Business loans
                 police officers and council wardens wear                                                                                                             Andrew Johnstone & David                   placements with Reid Kerr College to
                                                                                                                                                                                                                                                            for SQA, SEMTA, EAL, ECITB, BPEC,
                                                                                                                                                                                                                                                            OFTEC and Gas Safe. We are also an
                 the bodycameras.                                                                                                                                     Roberston of Howden Process and            complete their National Certificates
                                                                                                                                                                                                                                                            approved supplier for DWP and Job
                                         • Training & skills
                    The cameras have been hailed as a
                 success by the police, Renfrewshire
                                                                                                                                                                      Craig Colquhoun of Tri Group.
                                                                                                                                                                        We would also like to congratulate the
                                                                                                                                                                                                                 in Engineering. Both of these projects
                                                                                                                                                                                                                 were initially “pilot programmes” which
                                                                                                                                                                                                                                                            Centre Plus.
                                                                                                                                                                      candidates who, through partnership                                                     If you would like to discuss
                 Council and Paisley Procurator Fiscal’s                                                                                                                                                         I am delighted to say have proved
                 office.                 • Employability support                                                                                                      working on projects with Skills            successful and we will be running again    your training or apprenticeship
                                                                                                                                                                                                                                                            requirements then please contact
                    Inspector John Laing, of Strathclyde                                                                                                              Development Scotland and North             throughout 2010/2011.
                                                                 • A male in Braehead, Renfrew, admitted        This brings partner organisations such                Ayrshire council, have successfully                                                   Dee Law on 01505 323026 or email
                                         • Property solutions involvement in
                 Police, said: “This partnership initiative is
                                                      on camera his
                 a direct measure aimed at violence and
                                                                                                              as the council, the police, Strathclyde Fire            completed an SVQ Level 2 Performing
                                                                                                                                                                                                                   Since 1967 we have built a reputation
                                                                                                                                                                                                                 for delivering quality training and with
                                                                   vandalising toilets, resulting in a £700   and Rescue and Renfrewshire Community
                 antisocial behaviour in all of its forms
                                         • Business Gateway services
                 and the cameras have proven to be very
                                                                   compensation order.
                                                                 • A search of a female in Paisley town
                                                                                                              Health Partnership, along with other
                                                                                                              community organisations to work
                 successful in capturing such evidence in

40 4040          a wide variety of incidents.
                                         • Tourism and events development
                    “A picture tells a thousand words
                 and in addition to the cameras clearly
                                                                   centre showed that she was in
                                                                   possession of stolen property resulting
                                                                   in 160 hours of community service.
                                                                                                              together on community safety.
                                                                                                                An online survey of nearly 100 people
                                                                                                              carried out by Renfrewshire Council
                                                                 • A number of body camera recordings                            • Business advice
                 recording an offender’s non-verbal
                 behaviour, they also capture what they
                                                                   were used in a recent vandalism
                                                                                                              showed that:
                                                                                                              • 49% feel safer as a result of police and
                                                                   investigation, resulting in a male being     wardens wearing body worn video
                 say and the manner in which they say
                                                                   charged with over 100 graffiti tags.         cameras
                 it. The cameras also capture important
                                                                 • A body camera recording of an              • 64% think that all police and wardens
                 evidence in relation to property found
                                                                   incident in a public house was viewed        should wear body worn video cameras
                 during searches, damage to property
                                                                   by Renfrewshire Licensing Board            • 64% think that the body worn video
                 as well as the injuries, concerns and
                                                                   contributing to the suspension of its
                 accounts of victims and witnesses. This                                                        cameras will help to reduce crime and
                 evidence is then available for court                                                           antisocial behaviour in our communities
                                                                 • Recordings of a prominent gang
                 purposes, for use by other criminal                                                            and town centres (22% a lot and 42% a
                                                                   member breaching his acceptable
                 justice partners and has also been shown                                                       little)
                                                                   behaviour contract have been passed
                 to parents of youths involved in anti
                                                                   to the Renfrewshire Council Anti Social
                 social behaviour as an early intervention                                                    Councillor Brian Lawson, Renfrewshire
                                                                   Behaviour Investigations Team for
                 measure.”                                                                                    Council’s Community Safety spokesperson
                    Some examples of successes using the                                                      said: “Crime in Renfrewshire is at its
                 body-mounted cctv cameras include:                                                           lowest in 10 years. The council and
                                                                 Anthony McGeehan, District Procurator
                                                                 Fiscal, Paisley, said: “Body worn            police have been working very closely,
                 • A male in Johnstone was searched                                                           along with other partners, on this and
                                                                 cameras are an invaluable tool in the
                   for drugs and denied having any in                                                         one of the key things we have done is
                                                                 investigation and prosecution of crime.
                   his possession. The camera evidence                                                        to bring the wardens, the antisocial
                                                                 The footage captured by the cameras
                   captured the finding of drugs sewn into                                                    behaviour investigations team and the
                                                                 ensures that that the full nature and
                   the waistband of his trousers, resulting                                                   police closer together.
                                                                 impact of an offender’s criminal
                   in a £150 fine.                                                                              “The results of the survey and the
                                                                 behaviour is available to the courts
                 • A female in Johnstone was involved                                                         success of the bodycameras are really
                                                                 and can be reflected in the sentences
                   in a road accident and a body camera
                                                                 imposed.”                                    encouraging. However, while crime
                   recording showed her being unfit to
                                                                   The bodycams were introduced as part       figures may be down we are far from
                   drive through drink or drugs and in
                                                                 of the Safer and Stronger Renfrewshire       complacent. This is part of a wide
                   possession of a knife, resulting in her
                                                                 strategy, a three-year plan to make          ranging strategy which has shown to be
                   disqualification from driving and being
                                                                 Renfrewshire a safer place to live, work     having a very positive impact so far and
                   placed on probation.
                                                                 and visit.                                   we are confident that this will continue.”
8	                                                                                                                    Business Matters Autumn	2010          Business Matters Autumn	2010	   9

      Offices     dinardo	
     with Parking Practices	
      To Let Group
                                                                     Our second generation                  both in Paisley Town Centre.
                                                                     family business relocated to            Our attractive but affordable
                                                                     Paisley around forty                          Offices all come with
                                                                     years ago and we                              parking and cater for
                                                                     believe it was a great                        all business sizes.
                                                                     move.                                           We are delighted
                                                                       We can offer you                            to offer new Tenants/
                                                                     the same opportunity                          Chamber Members an
                                                                     within our local ‘Mirren                      incentive of up to 35%
                                                                     Office Centres’ which                         off their first years rent.
                                                                     are conveniently located at
                                                                     Mirren Court on Renfrew                   Call Mark today to
                                                                     Road near M8 Jct 27/Glasgow               arrange a viewing: Tel.
                                                                     Int. Airport and at Mirren                0141 843 4211. Visit
                                                                     House and Mirren Chambers       

     enhancing	leadership	skills,	Business	
     networking	and	showcasing	your	
     Business	-	all	in	one	course
                           Total Management     Managers, Supervisors and participants        By again inviting one company per
                           Training (TMT)       on what could make the course even          business sector to undertake the course
                           Ltd has been         more relevant to business delivery and      with each hosting one module on their
                           successfully         in 2009 experimented with the option        own premises* --this will allow each
     delivering Business Coaching,              of allowing each participating company      company to showcase itself to the
     Leadership and Management                  to host certain seminars & rotate the       group and has the further advantage
     Training programs for over ten years       theoretical learning around the different   of encouraging long term business
     and has considerable experience            culture’s of each participating company     networking and mutually beneficial
     working with all sectors within the        widening the scope and breadth of the       commercial relationships. Participating
     Scottish economy. The Company’s            course.                                     Company’s may even qualify for funding
     portfolio includes partnership               One of the participants in 2009, Susan    support from Renfrewshire, East
     working with various public sector         Thomson, Management Accountant at           Renfrewshire or Inverclyde Councils.
     organisations as well as extensive         Sangamo was typical of the response the       Contact Anne Marie Hanson on
     business training delivery to private      company received , “My career and my        0141 416 0590 or e mail AnneMarie@
     companies in a variety of commercial       employer have benefitted enormously         TMTCoachingandTraining
     sectors.                                   and we have successfully quoted for or click onto www.
       The ‘Leadership Accelerator’ is one      business as a result” And the overall and
     of the Company’s proven management         feedback and results from this approach     follow the Leadership Accelerator
     development programmes and had until       was so favourable that the company          link.
     last year been delivered via a permanent   have decided to repeat the format for       *Conference facilities are available if required should
                                                their new 2010/2011 course beginning        companies not have suitable facilities to host a module. On
     training room facility. The Company                                                    successful completion of the course the participants will
     consulted extensively with Directors,      on October 14th.                            qualify to receive the ILM Level 5 Certificate in Management.
10	                                                                                                                    Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                 11

      Precision	is	precisely	                                                                                                                              local	service	for	
      what	we	are	all	about                                                                                                                                local	Business    One of Renfrewshire’s         promotional and operational costs          organisation, businesses can contact
                                                                                                                                                                             most trusted local            will be met by us and initial marketing    me directly at or
      At Euroscot we pride ourselves on
                                                                                                                                                                             financial institutions, the   campaigns publicising Shop&Save will       at our Paisley High Street branch for
      being precise about everything we do.
                                                                                                                                                                             Renfrewshire-Wide Credit      include full-side bus advertising and an   more information on participating in
      We are, after all, precision engineering
                                                                                                                                                                             Union offers a range of       executive radio commercial campaign.       Shop&Save”.
      specialists. For our customers this
                                                                                                                                                                             products tailor-made          Shop&Save works as a member reward            A workforce without money worries
      means meticulous planning, exacting                                                                                                                  Alison Dowling,
                                                                                                                                                           Renfrewshire-     to support the needs          card whereby R.W.C.U members will be       is a happier workforce and as a result
      design, accurate production, timeous                                                                                                                 Wide Credit Union
                                                                                                                                                           Communications    of local business in          able to access discounts and special       absenteeism through ill-health or stress is
      delivery and great ROI.                                                                                                                              & Development     Renfrewshire. The latest      offers from participating Renfrewshire     reduced, so the Renfrewshire-Wide Credit
         This precision has always been our focus                                                                                                          Manager
                                                                                                                                                                             initiative to be launched     traders and local businesses.              Union also working with employers to
      since starting the company in 1969 and                                                                                                               by the R.W.C.U is the Shop&Save                   We aim to launch an ‘early bird’         provide a package of no-cost Employer
      remains so today. That is not to say we are                                                                                                          Members Reward Card, which aims                 Shop&Save card available for use from      Benefits that enable employees to gain
      a company that looks back, or sits on our,                                                                                                           to support local businesses and                 early December 2010, to help drive         access to a wide range of safe, convenient
      considerable, laurels. In fact, Euroscot is                                                                                                          traders in renfrewshire by working in           footfall to local businesses during the    and ethical financial services, including
      looking forward to how we can best serve                                                                                                             partnership to ‘keep spending local’.           festive season by giving them an edge      savings accounts, children’s saving and
      our customers in this changing world. Ian                                                                                                               Alison Dowling, Development Manager          over their competitors. Full launch will   low-cost loans, that help them and their
      Rorison, Euroscot’s Managing Director,                                                                                                               of Renfrewshire-Wide Credit Union               take place will take place from January    families to manage their money in the
      said recently:                                                                                                                                       said: “Shop&Save is an exciting new             2011, aiming to boost sales at a time      best possible way.
         “I am excited about the future and I                                                                                                              programme that exists to drive customers        when consumer spending traditionally          Over the years the R.W  .C.U has gained
      believe that we must continually invest in                                                                                                           straight to the door of local businesses        drops. Our aim is to increase sales and    an excellent reputation for providing
      key areas to offer our customers the very                                                                                                            and traders. The goal of Shop&Save is           customer loyalty, the message to our       friendly, efficient and innovative customer
      best in precision engineering for the next                                                                                                           to retain spending within Renfrewshire          members is; why shop with a competitor     care delivered in the local community
      forty years, and beyond, as we have done                                                                                                             communities, we’re working hard to              when your local business offers a better   where Renfrewshire businesses trade.
      for the last forty. That is providing a truly                                                                                                        help local businesses thrive. Participation     deal?                                      Shop&Save continues to build on that
      responsive service in the areas of R&D,                                                                                                              in the project is free. Advertising,              Whether a sole-trader or a larger        partnership approach.
      Small Batch Production and prototype
      design.”                                        internal communications has made our           (Pictured next to this article).This benefits
         The company is renowned for great            operations run much more efficiently.”         our customers by allowing us to produce
      service, loyalty and stability. As such,          We recognize that our precision              precision machine parts faster and more
      Euroscot has been working hard with its         engineering is only as good as our staff and   accurately.
      people and resources to ensure its current      machinery.                                       Ian Rorison states: “By looking at how
      & future customers receive the best service       We are constantly investing in staff         the company is run and the core of
      possible over the next forty years. And         training both on the shop floor,               production skills & capabilities we are
      know all about how the company can              manufacturing skills, and in the offices,      putting Euroscot Engineering Ltd in the
      assist.                                         Leadership & Management Development            very best position to serve our growing
         Precision engineering is vital to the        programmes.                                    customer base.”
      success of so many sectors from Defence           Our ongoing investment in machinery            Precisely!
      to Manufacturing to Automotive to Oil &
      Gas and Renewables. Euroscot recognises
      its vital position in the supply chain by
      delivering an excellent and reliable service.
                                                           “...we must continually invest
         Quality is a core value of the Euroscot
      brand, we are ISO9001 Quality accredited
      and are now working towards the
                                                                 in key areas to offer our
      prestigious Supply Chain in the 21st
      Century, SC21, accreditation in our drive
                                                                customers the very best in
      towards improved lean manufacturing.
      This will build upon our solid foundation
      and lead Euroscot’s commitment to
                                                            precision engineering for the
      continuous improvement in order to
      deliver competitive solutions for our
                                                          next forty years and beyond...’
      customers. John McMillan, Euroscot’s
      Senior Engineer, says:
         “Over the last two years we have used the    has just seen the installation of a new         To discuss how we can produce
      SC21 process as the basis for improving the     machining centre, at our Hillington factory,    your precision components give
      way we do things on a day to day basis.         which is capable of performing multiple         Ian Rorison or John McMillan a
                                                      machine processes at one set up. The            call on 0141 883 2218 or e-mail on
      The adoption of lean manufacturing has
                                                      Hardinge Bridgeport, VMC 1000 p3, with
      enabled us to focus on streamlining and                                                         or click onto
      improving the quality and delivery of our       integrated Nikken 4th Access Heidenhain
      manufacturing whilst the changes to our         iTNC 530 controls is now in full operation
12	                                                                                                            Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                         13

      renfrewshire	chamber	iPhone	
      app	–	the	1st	in	europe
      Chief Exec, Bob Davidson of                you need to innovate, and we are no             According
      Renfrewshire Chamber of Commerce,          different. We are constantly looking at       to James
      released the Chambers new iPhone           cost effective ways of doing things better    Scott,
      application in July.                       – and we believe this iPhone app is one       Marketing
        The app allows members and non           way of connecting better with businesses      Director at
      members to view up-to-date information     that are using latest mobile technologies”.   mVenture
      on news and events, get instant detailed     Craig Champion, Technical Director of       “iPhone apps
      information on the Chamber management      mVenture the company that designed            are just the
      team and the Board of Directors, read      the software to allow companies to build      beginning;
      about the services on offer and to gain    their own apps online said, “we chose         we are
      instant access to contact information on   Renfrewshire Chamber, as yes they are         currently
      all members within the member database.    our local Chamber, but under Bob’s            developing
        The app has been approved by Apple       leadership they do connect with the           the system to
      and is free to download on iTunes, with    members on a 1-2-1 basis and are keen to      enable the
      >120 downloads already. However            evolve and move the Chamber forward,          Chamber to launch Blackberry, Android
      unlike standard mobile development         so it was not a hard sell as Bob and the      (Google) and Windows mobile phone
      that requires expert developers to build   team see the potential”.                      apps so that information is available to
      such applications, the Chamber app           Whilst the Chamber iPhone app uses          all Chamber members no matter what
      was built online using a new ‘build it     many of the latest features available on      smartphone they have”.

                                                                                                                                                   you’re	hired!
      yourself ’ iPhone app system developed     the iPhone such as, Google maps to show         The app can be downloaded for free
      by Chamber member ISAI Digital Media       event locations, YouTube videos and           via iTunes, just search for Renfrewshire
      under their mobile division mVenture.      Twitter integration, both the Chamber and     Chamber.
        Commenting on what the Chamber           mVenture are committed to developing            For iPhone app enquiries contact
      hopes to achieve by releasing this app,    the app as Chamber members provide            James Scott and the team via
      Bob said “like any other business,         feedback.                           

                                                                                                                                                                                                                                   The Chamber team are delighted to
                                                                                                                                                                                                                                   welcome Finlay Allardice, our new

                                                                                                                                                          Need a
                                                                                                                                                                                                                                   Management Trainee for the next 12
                                                                                                                                                                                                                                   months. Finlay, age 17 who comes from
                                                                                                                                                                                                               Kilbarchan took part in a Renfrewshire Council initiative for

                                                                                                                                                       meeting room?
                                                                                                                                                                                                               school leavers called The Recruit.
                                                                                                                                                                                                                 Finlay’s school Johnstone High took part and after a summer
                                                                                                                                                                                                               of “The Apprentice” style business challenges all the pupils from
                                                                                                                                                                                                               all the schools attended the final awards night at Paisley Town

                                           BUSINESS AWARDS 2010                                                                                        Glasgow Airport Business Centre has
                                                                                                                                                                                                               Hall. 1 winner was expected, but the judges were so impressed
                                                                                                                                                                                                               with the standard of the young adults that 7 jobs were created.
                                                                                                                                                                                                               Finlay was 1 of the 7 winners and was also a member in the
            The ROCCOs are the annual                                                                                                                  4 rooms directly opposite arrivals exit                 winning team “Stimulus”.
                                                                                                                                                                                                                 Commenting on his surprise new job “I had been accepted
            business awards of Renfrewshire                                                                                                                                                                    to study a Degree in Networking & Systems at Glasgow
            Chamber of Commerce. The night                                             Our host, back by                                                                                                       Caledonian University but I have postponed going to university
                                                                                                                                                                                                               in favour of getting valuable work experience with the
            is a truly 5 star event held in The                                        popular demand, is Fred                                                                                                 Chamber”
                                                                                       MacAulay with music provided by                                                                                           Finlay’s role is similar to that of a graduate trainee position,
            Normandy Hotel on the 12th                                                                                                                                                                         spending time in all departments.
                                                                       Paisley’s resident school of rock, Loud’n’Proud.
            November 2010.                                                                                                                                                                                       “I am already responsible for several areas of the Chamber
                                                                       The ROCCO’s are a great night to reward staff                                                                                           such as the eNews production, updating the iPhone app,
            The ROCCOs attract approx 450 guests including             and clients. Join us and celebrate the success of                                                                                       creating users guides for all the main Chamber systems &
                                                                                                                                                                                                               website content management. I am attending as many events
            leaders from business, council, MPs & MSPs.                Renfrewshire businesses.                                                                                                                as I can and helping out with all aspects of the many events we
                                                                                                                                                                                                               do, marketing, handling bookings, setting up the event on day
         For more info and to book tickets please visit                                                                                                   Bute Court, St Andrew’s Drive,   and handling registrations. I have had an induction across
                                                                                                                                                                                                               all departments and even spending time with the Board and
                                                                                                                                                                              Glasgow Airport, PA3 2SW         understanding their businesses.”
                                                                                                                                                                              0141 847 5450                      Finlays biggest challenge to date is to organise his own event
                                                                                                                                                                         from scratch – a Speed Networking event on the 4th November -
                                                                                                                                                                                                               so give the event support and come along.
         2010 Charities:   ERSKINE                                                                                                                                          Finlay has a blog diarising his Chamber experience http://
14	                                                                                                                          Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                   15

      chAmBer	PAyment	/	
      merchAnt	services
      Are you losing customers because you                cannot currently accept payment by credit                                                                   new	
      don’t accept credit or debit cards?                 or debit cards, or those who already have
      Are you paying too much for your                    card payment facilities but would like to
      payment processing facilities?                      pay less for them.
        Renfrewshire Chamber is working with                In addition to discounted transaction
      First Data, part of the Bank of Scotland            fees, customers benefit from discounted
      group to offer an extremely competitive             terminal hire and no service fees.
      payment processing service backed up
      with first class support and service. The           Who can use the Chamber Payment
      package is exclusive to Chamber of                  Services?
      Commerce members and not available to                 All Renfrewshire Chamber members can
      the general market, and includes:                   benefit from these specially negotiated
                                                                                                          transactions. However, all applications are
                                                                                                                                                                      on	behalf	of	the	Board	of	directors	and	the	chamber	staff	we	
                                                          rates, which are extremely competitive
      • Discounted transaction charges for
        debit and credit card processing                  when compared with what is available            profiled individually so it is always worth
                                                                                                          completing the application form.
                                                                                                                                                                      would	like	to	welcome	onboard	the	following	new	members.
      • Discounted terminal hire                          to the general market or through other
      • No monthly service fees                           affinity schemes.
                                                                                                          What if I am an existing First Data
                                                            All applications are risk assessed before
      • No joining fee for businesses switching
                                                          services are provided, and there are a very
                                                                                                          customer?                                                    Aillum	Ltd                       Attract	Your	Market	Ltd            BAM	Construction	Limited
        provider, and only £25 for those new to                                                             Existing First Data customers who are                      Internet Company                 Internet Marketing/Search Engine   Construction
        card processing                                   few categories of business where service
                                                                                                          Chamber members will be eligible to                          Brian Tait                       Optimisation                       Paul Neil
                                                          may be refused or a higher tariff imposed
                                                                                                          transfer on to the special rates.                            0141 585 6349                    Craig Bradford                     0141 779 8888
      What is Chamber Payment Services?                   due to their high risk profile. Factors
        Chamber Payment Services allows                   influencing your risk profile include           For more information on Chamber                                       07889 073 061            
      businesses to process debit and credit              business type (some activities associated       Payment / Merchant Services                                                         
      card payments at extremely competitive              with travel or subscription services are        please contact Bob Grant on
      rates.                                              considered higher risk, for example) and        0141 847 5455 or email bgrant@
                                                                                                                                                                       Bray	Controls	(UK)	Ltd                                              Diageo	Linwood
        The service is aimed at businesses who            the proportion of cardholder not present                                      Valves, Actuators, Controls      Corps	Security                     Whisky Bottling & Distribution
                                                                                                                                                                       George Crooks                    Security services                  Colin Neill
                                                                                                                                                                       0141 812 5199                    Elaine Coyle                       0141 840 6760
                                                                                                                                                                                  0141 847 2051            

        contact	your	local	msP	/	mP                                                                                                                                    GAP	Productions
                                                                                                                                                                       Video & Television Productions

                                                                                                                                                                                                        Global	Audit	Recruitment	Ltd
                                                                                                                                                                                                                                           Hitachi	Capital	Invoice
           The Chamber encourages                                                                                                                                      Frank Paterson                   Recruitment Company                Cash flow finance
                                                                         Wendy                                          Hugh Henry MSP                                 (0141) 577 1012                  Frances Porter                     Andrew Fisher
           businesses to engage
                                                                         Alexander MSP                                  Paisley South                                                                   0141 884 6089                      07917 041 720
           with their local MSP / MP
                                                                         Paisley North                                                                                                            
           to gain support and voice                                                                                                                                   Kenneth	Edward	Hair
           opinions. The more contact                                                                                                                                  Hair/Beauty/Training
           our politicians have with the
                                                           1019 Mile End Mill, Abbey Mill Business        Linwood Road, Paisley PA3 3AT                                Kenneth McCormick                Kinnarps	(UK)	Ltd                  M	&	T	Builders	Merchants
                                                           Centre, 12 Seedhill Road, Paisley PA1 1JS      Telephone: 0141 848 7361                                     0141 887 1804                                                       Builders Merchant
           business community, the                                                                                                                                                                      Office Furniture
                                                           Telephone: 0141 560 1025                       Fax: 0141 848 7384                                          Andrew Dobinson                    Alan Cavana
           better job they can do for                      Fax: 0141 560 1026                             email:                                                                                        0141 419 9091                      01436 671731
           Renfrewshire. So if you have                    email:                                                                                                                 
           any issues or opportunities /                                                                           Paterson	Storage
           good news, let them know.                       Website:                                                                           Archival Record Storage
                                                                                                                                                                       Robert Paterson                  Renfrewshire	Carers	Centre         Smith	Design	Solutions	Ltd
                        Trish Godman MSP                                 Douglas                                        Jim Sheridan MP                                0141 840 1536                    Charity                            Web design, Design for Print,
                                                                                                                                                                          Christine Melville                 Publishing
                        West Renfrewshire                                Alexander MP                                   Paisley and Renfrewshire North
                                                                                                                                                                                                        0141 887 3643                      Gordon Smith
                                                                         Paisley and Renfrewshire South
                                                                                                                                                                                                       01698 477677
                                                                                                                                                                       The	Buffet	Shop                                           
          Renfrew House, Cottage 27, Quarriers Village,    2014 Mile End Mill, Abbey Mill Business        Mirren Court (Three), Ground Floor North,                    Buffet Shop
          BoW PA11 3SX                                     Centre, 12 Seedhill Road, Paisley PA1 1JS      123 Renfrew Road, Paisley PA3 4EA                            Anna Curley                      Watermill	Hotel	Ltd
          Telephone: 01505 615 337                         Telephone: 0141 561 0333                       Telephone: 0141 847 1457                                     01436 679990                     Hotel & Restaurant
          Fax: 0141 560 1026                               Public email:          Fax: 0141 847 1395                                           Michael Lavizani
          email:                                           Website:           email:                                                               0141 889 3201
          Westminster                                    Website:                                                   
16	                                                                                                                 Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                               17

      chamber	Finance:
      in	partnership	with	the	royal	Bank	of	scotland	and	natwest
                                                                                                                                                           st	JAmes	Business	centre
                                                                                                                                                           On the 6th of September the Rt.
                                                                                                                                                           Hon. David Mundell the Under
                                                                                                                                                           Secretary of State for Scotland
      Chamber Invoice Finance offers a range of products and                                                                                               visited the St James Business
      services available exclusively for Chamber members.                                                                                                  Centre in Paisley to listen and
        The Chamber Invoice Finance offering covers a comprehensive                                                                                        discuss the economic issues which
      spectrum of financial solutions focused on helping businesses                                                                                        are impacting on small and medium
      manage their cash flow by releasing money tied up in                                                                                                 size businesses at this time. By
      outstanding invoices, inventory or assets.                                                                                                           going to the Business Centre he had
                                                                            3. Is Chamber Invoice Finance only available to Chamber                        the opportunity to meet around 50
        The solutions consist of three main strands:                           members? Chamber Invoice Finance is only available to
        Invoice Factoring: With invoice factoring, a business can                                                                                          companies in one location.
                                                                               members of Accredited Chambers of Commerce in the UK.                         There was an initial Reception,
      access up to 90% of the value of each invoice to improve cash
      flow. It also removes the cost and administration of running a                                                                                       which allowed Mr. Mundell to meet
                                                                            4. Is Chamber Invoice Finance only available for sales
      sales ledger as all invoices and correspondence is managed direct                                                                                    individuals representing the various                                                 Photo used with kind permission of The Paisley Daily Express
                                                                               in the UK? No. Any business trading in overseas markets
      through the RBS Invoice Finance team. The cash from such                                                                                             tenants and this was then followed
                                                                               can also include these sales to a wide range of approved
      invoices is paid to the business within days of agreement.                                                                                           by an Open Forum where issues were           opportunity for me to hear their views       economic conditions the chance to
                                                                               territories in either GBP or in the currency of the buyer.
        Invoice Discounting: Invoice discounting gives a business                                                                                          raised and discussed.                        on the economic recovery. I was              meet with Mr Mundell was a welcome
      full control over the sales ledger process. So as far as their                                                                                         Gerry Murray of Murray Associates          impressed with the resilience that they      opportunity for all attending to outline
                                                                            5. How much can a Factoring or Invoice Discounting
      customers are concerned, everything works just as it did before.                                                                                     who chaired the Forum stated later: “ I      have shown in getting through what           their concerns regarding the current
                                                                               company advance? The amount that an invoice financier
      The only difference is that the business receives up to 90% of the                                                                                   thought it was important to allow the        was a difficult economic period for          business climate. It was clear from
                                                                               will advance a business will be entirely dependent on the total
      value of invoices once they are received by RBS Invoice Finance                                                                                      dialogue to flow as easily as possible,      all”.                                        the views conveyed to Mr Mundell
                                                                               value of invoices outstanding. As a guide, Invoice Financiers
      and those funds are usually available the next working day. The                                                                                      as in a more relaxed atmosphere                “I am not complacent, however,             that finance, business bureaucracy
                                                                               will advance around 80% of approved debts but this can be as
      business receives the remaining 10% - minus any charges - once                                                                                       the questions being put to David             about the challenges that remain. I          and the need for an “integrated
                                                                               high as 95% for some businesses and sectors.
      the customer has settled the invoice.                                                                                                                were more detailed and allowed the           intend to discuss their views on how         approach” to funding for growth were
        Asset Based Lending: Allows money tied up in equipment                                                                                             subsequent discussion to be developed.       the government can work further to           of prime importance for the business
                                                                            6. What does it cost? Typically there are two elements to the
      / property / plant to be turned into cash. It’s a cost-effective                                                                                     I must say I was extremely pleased           support small to medium enterprises          leaders in attendance. The meeting
                                                                               charges, firstly a service charge that is determined by the
      alternative for any business to increase working capital without                                                                                     that the Under Secretary was equally         on our journey to sustained economic         was generally positive with several of
                                                                               work load anticipated to run the facility and whether or not
      slowing growth or raising equity.                                                                                                                    frank in reply and in explaining the         growth with ministerial colleagues at        the companies intimating potential
                                                                               “Bad debt protection” is required, secondly the cost of funds
                                                                                                                                                           Government’s most pressing policies”         the Treasury and the Department for          growth opportunities however not
                                                                               which will be similar to traditional overdraft rates and are
      1. Who are RBS Invoice Finance? RBS Invoice Finance is                                                                                                 Statement by Rt Honourable David           Business, Innovation and Skills”.            without vital support. We are sure that
                                                                               charged only on the level of funds used.
         a subsidiary of the Royal Bank of Scotland / NatWest group                                                                                        Mundell: “The meeting with business            Comment from Paul Boyden of VAG            Mr Mundell has taken our concerns
         with considerable experience in providing invoice finance                                                                                         leaders at the St James Centre in            Valves UK Ltd who proposed a vote            on board and look forward to his
                                                                            7. Is Chamber Invoice Finance regulated by the FSA
         solutions to businesses. RBS Invoice Finance is responsible                                                                                       Renfrewshire provided an excellent           of thanks: “Considering the current          positive feedback in due course.”
                                                                               (Financial Services Authority)? Yes, Chamber IF is a
         for managing the Chamber Invoice Finance package and                  financial product / service and is therefore regulated by the
         providing its services to members as part of the agreed               FSA

                                                                                                                                                        Are	your	directors	human?

      2. What are the benefits to Chamber members? As part of                 Interested in finding out more? Please contact Bob
         the Chamber Invoice Finance offer, the discount available to         Grant, Membership Manager on 0141 847 5455,
                                                                                                                                                                        Does your          2010, all companies (including      company.                                  behalf of [Corporate Director]
         Chamber members is up to 15% against the standard tariff on
                                                                                                                                                                        company have       dormant companies) must                So, what can individual                Ltd, a director of [subject
                                                                                                                                                                        corporate          have at least one human             directors of a corporate                  company] Ltd”.
                                                                                                                                                                        directors? If      director. Taking each of these      director do to protect                      2. From 1 October 2010 all
                                                                                                                                                                        so, you might      points:                             themselves from personal                  companies (including dormant

        First	Aid	
                                                                                                                                                                        want to read          1. The arrangement may           liability? There are no hard and          companies) must have at least
                                                                                                                                                        on… Some businesses have           not protect the individual          fast rules as to keeping within           one human director.
                                                                                                                                                        sought to mitigate the risks       directors.                          such confines - this will always            For most companies, this
                                                                                                                                                        of potential personal liability       A recent court decision          depend on the circumstances               has been a requirement since

                                                                                                                                                        for directors by interposing       in England has confirmed            - but, as a practical matter,             1 October 2008, but some
                                                                                                                                                        a sole “corporate director”        that individual directors of        keeping proper board minutes              companies formed before that
                                                                                                                                                        - commonly a limited               corporate directors must            of decisions made by the board            date were granted a period of
                                                                                                                                                        liability company - between        be careful not to overstep          of the corporate director, and            grace until 1 October 2010.

                                                                                                                                                        individual (human) directors       the confines of their role          agreeing (and documenting)                Companies in default may
                                                                           The Chamber can now offer it’s members first aid training                    and the subject (trading)          as a member of the board            who is doing what on behalf of            be subject to fines for both
                                                                           both at our Glasgow Airport Business Centre and on their                     company. The individual            of the corporate director. If       the corporate director, could             the company and directors in

                                                                           own business premises.                                                       directors are then appointed       an individual director steps        help keep the roles distinct.             default, with the possibility of
                                                                             Delivered by Chamber member and First Aid specialists                      directors of the corporate         outside the confines and acts          It would also be sensible              additional daily default fines
                                                                           Stewart First Aid, the prices are very competitive. Plus the                 director.                          directly in relation to the         for individual directors to be            being issued.
                                                                           training is delivered by fully qualified professionals who are                  If you have such an             affairs of the subject company      clear about the capacity in                 Neil Kennedy is a Partner

                                                                           trained nurses or paramedics with extensive real life medical                arrangement in place, you          - as if he or she were a director   which they are acting - for               in the Corporate Group
                                                                           experience plus expertise in training. Please visit the chamber              need to be aware that the          of the subject company - the        example, by signing off letters           at MacRoberts LLP For .
                                                                           homepage and click the First Aid button for more info www.                   arrangement may not in fact        courts can decide that he or        and documents of the subject              further information, please
                                                                                                                       protect the individual directors   she is (or was), in legal terms,    company: “signed by [name of              contact neil.kennedy@
                                                                                                                                                        and that, from 1 October           a director of the subject           individual director] for and on 
18	                                                                                                                                       Business Matters Autumn	2010          Business Matters Autumn	2010	                                                                                                       19

      PArtners                                                                                                          PREMIER PARTNER
                                                                                                                                                                         a new era in business technology

                                                                                                                                                                                              Annual Report 2009

                                                                                                                                                                                                    The ROCCOs are                         Excellence in Manufacturing               Award for Social
                                                                                                                                                                                                    the annual business                    sponsored by The Malcolm                  Enterprise sponsored by
                                                                                                                                                                                                    awards for Renfrewshire                Group                                     Renfrewshire Council
                                                                                                                                                                                                    Chamber of Commerce           • Diageo                               • Kibble Education & Care Centre
                                                                                From 2 in January 2010 to 13 is fantastic. Showing the support the                                                  giving members and            • Rolls Royce                          • Renfrewshire Wide Credit Union
      The Chamber now has 13 Premier Partners:                                  business community has for Renfrewshire, both in it’s Chamber and as a                                              companies based in            • VSK Engineering Technologies         • Stepping Stone for Families
      1. Renfrewshire Council                           place to do business.                                                                                Renfrewshire the opportunity to be
      2. Diageo                                                    We are now at a level we can do Premier Partner only events and these                              recognised for their business success.                  Best Environmental                    Award for Employee of the
      3. Glasgow Airport                                 will commence early 2011. (private business dinners for example)                                     Now in it’s 7th year, the ROCCO’s                       Performance sponsored by              Year 2010 sponsored by The
      4. MacRoberts                                            Premier Partners get their logo or linked logo in Business Matters                                 are by far, the main business event                     William Tracey                        Phoenix Car Company
      5. Reid Kerr                                           inside page, landing page of website and Premier Partner page, our                                   in Renfrewshire with almost 500              • Diageo                                         Winner to be announced
      6. St Mirren FC                                       eNews and in our iPhone app. The rest of a Premier Partner package can                               people attending the awards dinner.          • Kinnarps                             on the night with the prize of a stay at
      7. Amor Group                                           include a ROCCO award, private meeting with the Board, adverts, flyers,                              This year our Main Sponsor is The            • The Scottish Leather Group           Gleneagles.
      8. BAM                                                        networking lunches, events etc… We are happy to discuss a package that                               Phoenix Car Company with the night
      9. Howden                                                  will help support your business objectives.                                                          hosted by Fred MacAulay and music                           Workforce Plus          Good luck to all the shortlisted
      10. Sound + Vision                                                                                                                                             by Loud’n’Proud. Diageo provide a                           Employer of the         companies.
      11. SQA                                                         If you are interested in finding out more about Premier                                            fantastic free drinks reception following                   Year sponsored by
      12. Phoenix Car Company                                Partners please contact Bob Davidson, Chief Exec’ on 0141                                          which guests are served a 4 course           Renfrewshire Workforce Plus            We have announced 2 ROCCO
      13. UWS Paisley                                               847 5452,                                                        meal with wine.                              • Bowlplex                             Charities this year, Erkine and
                                                                                                                                                                                       We received almost 60 entries this year,   • KDS Group                            Loud’n’Proud both worthy recipients
                                                                                                                                                                                     well up on 2009. Thank you to all that       • Rainbow Turtle                       of the monies raised on the night. If
                                                                                                                                                                                     entered. A shortlist of 3 companies are                                             you would like to help raise money

      ForthcominG	events...                                                                                                                                                          chosen from each category. They are all                  Most Promising New         for these charities by donating a
                                                                                                                                                                                     video’d at work / in their premises and                  Business 2010 sponsored    prize then please contact Laura on
                                                                                                                                                                                     invited to present to our expert judging                 by Renfrewshire Council,
                                                                                                                                                                                     panel during October. Winners are            • Fission Creative                     0141 847 5465
      Renfrewshire	Employer	Support	          Scottish	Parliament	Visit                     Visit	from	Belgian	Embassy	/	FIT	      The	ROCCO	Awards	2010	-	
                                                                                                                                                                                     announced at our Award Dinner at the         • Project Management & Construction
      Service	Launch	events	                  07/10 all day, incl. coach, tour, lunch and   (Flanders	Investment	&	Trade)	         Renfrewshire Chamber Business
      5th, 6th & 8th October - free - check   First Ministers Question Time - £25           26/10 8-10am The Normandy, from £15    Awards                                            Normandy on the 12th November 2010.          • The JR Group
      website                                                                                                                      12/11 The Normandy, www.                            We are delighted to announce that the
                                              Step	Forward	Scotland	-	with	Skills	          October	Networking	Lunch	at	St	Mirren	
      New	Members	Breakfast                   Development	Scotland	-	information	           FC 28/10 12-2pm from £25
                                                                                                                                                            shortlisted companies for ROCCO 2010                               Award for
      06/10 8-10am Glasgow Airport Business   breakfast	                                                                           November	Networking	Lunch	with	Sir	               are:                                                               Outstanding
                                                                                            Speed	Networking	Event
      Centre -free, members only              19/10 8-10am Glasgow Airport Business                                                Tom	Farmer                                                                                                           Performing
                                                                                            04/11 8-10am with breakfast, The
                                              Centre - free                                                                        25/11 12-2pm venue TBC, from £25                  Excellence in Customer Services              Business <25 Employees sponsored
      New	Members	Lunch                                                                     Normandy from £20
      06/10 12-2pm Glasgow Airport Business   HR	Forum	with	MacRoberts	Solicitors                                                  New	Media	Breakfast	II	fatBuzz	@	                 sponsored by BAA Glasgow Airport             by Rolls Royce
      Centre - free, members only             26/10 12.30-2pm Glasgow Airport                                                      Phoenix	-	“Blogging”                                                                           • Bridgeall
                                              Business Centre - free, members only                                                 30/11 8-10am Phoenix Honda, Linwood                                                            • fatBuzz
                                                                                                                                   from £15
                                                                                                                                                                                                                                  • NS Design
                                                                                                                                                                                     • Brookfield Alarms
      New events added every week – please visit the events page at                                                                                      • J&M Murdoch & Son                                           Award for
      for more info. If you are interested in sponsoring an event – we have packages to suit all                                                                                     • Spectrum Service Solutions                                  Outstanding             For more info on the
      companies and budgets – from a leaflet table drop to an event main sponsor. Please	contact	                                                                                                                                                  Performing Business     ROCCOs and to book
      CEO	Bob	Davidson	on                                                                                                                                 Innovation & Technology               >25 Employees sponsored by BAM           tickets please visit
                                                                                                                           BUSINESS AWARDS 2010                                             sponsored by Reid Kerr                • Diageo                       
      to	book	your	place	at	any	of	these	events	visit	                                                                     ROCCO 2010 is booked for Friday
                                                                                                                           12th November 2010 at The
                                                                                                                                                                                     • Bridgeall
                                                                                                                                                                                                                                  • Howden Group
                                                                                                                                                                                                                                  • William Tracey                                                                           Normandy – Get it in the diary!                           • mVenture
                                                                                                                                                                                     • NS Design
                                                                                                                                                                                                                                                                         ROCCO 2010 Charities:
20	                                                                                                                                               Business Matters Autumn	2010   Business Matters Autumn	2010	   21

      The chamber has x 8 mentoring groups live at the moment:
      • Finance with Campbell Dallas, Richard Patterson, Partner                                 • Achieving Success with Stevie Kidd, Entrepreneur and Master
      • Customer Service with Diageo, Colin Neill, Site Director                                   NLP Practitioner
      • Hospitality with Cosmopolitan Hotels, Steve Ireland, MD                                  • Employment law with bto, David Hoey, Partner
      • H&S / Risk with Glasgow Airport, Gillies Crichton, Head of                               • Growing your business with Johnathan Briggs, entrepreneur
        Risk                                                                                     • Charity / Social Enterprise, with Janis McDonald CE RCVS

                                                                                                                                       We are also planning new groups
                                                                                                                                       (e.g. retail) & will consider re-
                                                                                                                                       running current ones if demand
                                                                                                                                       is high enough. In addition to
                                                                                                                                       groups we have access to over
                                                                          Business                                                     700 mentors, waiting to help you
                                                                          Mentoring                                                    move your business forward on a
                                                                                                                                       1-2-1 basis. If you have finished a
                                                                          Scotland                                                     group, you can then move on to
                                                                                                                                       a 1-2-1 as well.
                                                                                                                                          A mentor will listen to where
                                                                                                                                       you are and what you want to
                                                                                                                                       do, and share their experience
                                                                                                                                       and insights. Whether as a
                                                                                                                                       sounding board, to firm up plans
                                                                                                                                       you have or to assist in giving
                                                                                                                                       you direction – many of today’s
                                                                                                                                       leaders and entrepreneurs have
                                                                                                                                       benefited from mentoring at
                                                                                                                                       some point in their career.

                                                                                                                                       To be eligible:
                                                                                                                                       • Turnover > £100K or plan in
                  Mary Mary                                                            Plant Food                                        place to achieve that within the
                                                                                       and Business                                      year
              Quite Contrary                                                                                                           • 1 person per company
             How Does Your                                                             Mentoring.                                        (business owner or senior
                                                                                                                                         decision maker)
             Business Grow?                                                                                                            • Ambition to grow your
                                                                                                                                       • Not involved in 1-2-1
                                                                                                                                         mentoring for at least 12
                                   Business Mentoring is free. Call us on                                                                months

                               0141 847 5450
                                  0845 609 6622
                                                                                                                                       Renfrewshire Chamber deliver
                                                                                                                                       mentoring across not only
                                                                                                                                       Renfrewshire, but also East Ren,
                           and ask about Business Mentoring or e-mail:                                                                 Inverclyde, Dunbartonshire and
                                                                                           Interested? Please
                                                                                                                                        contact Linda Perry on
                                                                                                                                        0141 847 5458, lperry@
                                                                                                                                        com or visit the mentoring
                                                                                                                                        section of www.
              Business Mentoring Scotland is a partnership between Scottish Enterprise and Scottish Chambers of Commerce.     

        BM Advert.indd 8                                                                                             4/6/10 10:13:21
22	                                                        Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                    23

                                                                                               is	my	website	
                                                                                               making	me	money?	
                                                                                               Having operated within the industry            content, the inclusion of videos, blogs and
                                                                                               for some time now, BrightBlueDesign            RSS feeds, with no doorway pages.
                                                                                               Ltd has grown to understand that                  In an ideal world, the second of the sites
                                                                                               many companies struggle to see the             would be the one that we would all wish
                                                                                               benefits of Search Engine Optimisation         to perform best (particularly those who
                                                                                               (SEO). We are well aware that people           don’t believe in SEO), yet, the first site
                                                                                               new to Internet Marketing quite often          continues to reap the rewards of a more
                                                                                                                                                                                              should always be at the core of your
                                                                                               feel that SEO is simply throwing away          comprehensive strategy, and earns far
                                                                                                                                                                                              strategy. The great thing about SEO is
                                                                                               money, with little-to-no return on their       more revenue than the second.
                                                                                                                                                                                              that it is measurable and adaptable. You
                                                                                               investment.                                       The concept of organic optimisation
                                                                                                                                                                                              should be able to get an accurate ROI
                                                                                                 Is this true? Well it can be the case if     is constantly evolving, and changes
                                                                                                                                                                                              and a SEO campaign can be tailored on
                                                                                               you do not do your homework. Your              are always being rolled out in order to
                                                                                                                                                                                              a daily basis in order to maximize this.
                                                                                               website and internet presence is like any      improve the results returned by search
                                                                                                                                                                                              BrightBlueDesign are offering to work
                                                                                               other marketing tool- there is a particular    engines following a query. Despite this,
                                                                                                                                                                                              with members of Renfrewshire Chamber
                                                                                               target audience you want to reach, but the     the search algorithms are not yet capable
                                                                                                                                                                                              to explore the potential benefits that you
                                                                                               question is how to get your products and       of finding and rating sites such as the
                                                                                                                                                                                              could get from a well researched, well
                                                                                               services in front of them, ahead of your       second example with the rankings which
                                                                                                                                                                                              planned SEO campaign.
                                                                                               competitors.                                   they potentially deserve.
                                                                                                                                                                                                We will research your market place for
                                                                                                 SEO is the process of improving the             BrightBlueDesign has no doubt that
                                                                                                                                                                                              free and look at putting together a month
                                                                                               visibility of a website in search engines      over time, Google and the other Search
                                                                                                                                                                                              by month program in order to show you
                                                                                               via the “natural” or un-paid search            Engines will slowly move toward ranking
                                                                                                                                                                                              the benefits without the risk.
                                                                                               results. Therefore SEO is essentially a        sites such as the second example, and
                                                                                                                                                                                                For more information please e-mail
                                                                                               set of defined activities that respond to      therefore creating an improved web-world
                                                                                               formulae set up by search engines and          which we all talk about. Unfortunately, the
                                                                                               these activities have to be tailored to meet   mere nature of a search engine suggests

                                                                                               your business and your customer base.          a reliance on a ranking
                                                                                                 This is where it is beneficial to work       algorithm, meaning that
                                                                                               with your SEO consultant in order to           there will always be rules
                                                                                               produce the best results and ultimately        and criteria to adhere to
                                                                                               the greatest ROI.                              in order to maximise a
                 Printing with military precision                                                                                             site’s online presence.
                                                                                               I keep hearing about Social Media -
                                                                                               should we be concentrating on Social           That’s all very well
                                                                                               Media?                                         so prove it!
            Digital Printing Lithographic Printing
            Business Cards Compliment Slips                                                    Social media is occupying more and more
                                                                                               column inches and is set to continue to
                                                                                                                                              SEO is no different
                                                                                                                                              from other

            Letterheads Flyers
                                                                                               do so. In the future we would envisage         marketing in
                                                                                               that a website’s success will be far more      that it has to
                                                                                               influenced by social media.                    be properly

            Leaflets Brochures                                                                   Last year ‘’
                                                                                               published a study in which an SEO
                                                                                                                                              planned and
                                                                                                                                              reaching your

            Posters Canvas Prints
                                                                                               specialist told of his experience              customers or
                                                                                               developing two websites simultaneously,        clients
                                                                                               both of which operate in the same sector,
                                    and much, much more.
                                                                                               in order to monitor the effect
                                                                                               of their different SEO
                                                                                                 The first
                                                                                               site employed
                                                                                               SEO methods
        For more information or a quote please call 0141 812 8071                              which include link
                                                                                               building, doorway
                    Email:                                         pages and content development,
                                                                                               whilst the second focused on unique
24	                                                                                                                        Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                  25

                                                                                                                                                               young	enterprise	scotland
        A	christmas	                                                                                                                                                              Young Enterprise

        lunch	to	
                                                                                                                                                                                  Scotland Renfrewshire
                                                                                                                                                                                  Area, have started
                                                                                                                                                               their “Company Programme” for 2010-
                                                                                                                                                               11. With a launch stretching over 2
                                                                                                                                                               nights attracting over 100 young adults
                                                                                                                                                               from schools across Renfrewshire,

                                                                                                                                                               East Ren’ and Inverclyde, there are
                                                                                                                                                               over 20 schools taking part this year.
                                                                                                                                                                 Young Enterprise is a charitable
                                                                                                                                                               organisation that through volunteer
                                                                                                                                                               boards helps school pupils learn and
                                                                                                                                                               develop business skills in a real but safe
        Quarriers are delighted to announce                    Quarriers services and given the usual     hugely entertaining event £490 and                   environment.
        that this year’s Noel Lunch will take                  fabulous auction and raffle prizes we      individual places are also available,                  Each team has to create a real company,
        place on Friday 3rd December, at the                   hope, with your help, to exceed that       however they urge you to book quickly                assign roles, come up with a name and          has to put up their stall with their product   comprising of business men and women
        Marriott Hotel in Glasgow.                             total this year.”                          to ensure your place.                                then design, develop and market a real         or service and then present to hundreds        from all sectors, the programme relies on
            Committee Chairman Tom O’Hara                         The money raised at last year’s event      Another way you might help this local             product or service and generate revenue.       of school pupils, teachers and business        Link Teachers and Business Advisers who
        of TSG said “I will be chairing the                    helped some of the many families of        charity is by donating a prize for their               The Renfrewshire area of Young               people.                                        meet weekly with their teams to support
        lunch and we’re delighted that                         children with disabilities Quarriers       raffle or auction which together raise a             Enterprise, post the launch, have two            The participants learn real skills such as   and guide them – it’s a real team effort.
        Fred MacAulay, one of Scotland’s                       support though their respite centres,      substantial amount during the lunch;                 main events throughout the year. The           marketing, managing people and finance           To find out more about Young
        top comedians and presenters has                       keeping them together at Christmas and     or by asking a colleague or business                 Christmas Trade Fair that last year was        and the quality of the teams in 2009-10        Enterprise, please visit the website
        again agreed to be our guest speaker                   throughout the year. This year the focus   acquaintance to take a table.                        held at Braehead in December, gives the        was outstanding. The winning team (in
        . I’m sure you will agree that Fred’s                  will be on Quarriers’ acquired brain          To book your place call Bryan                     teams a real taste of what’s involved in       2009-10 it was Soduct from St Lukes) from      If you would like to support the
        involvement will guarantee a hugely                    injury services, a condition that could    McCall on 01505 616122, e-mail                       getting a product, a stall and a team ready    the Renfrewshire area, then goes into the      programme by making a donation
        entertaining afternoon. Last year’s                    affect any one of us at any time. or visit their               to sell a product or service to the public.    Scottish finals, with the chance of entering   or getting involved next year please
        event raised £50,000 in support of                        The cost for a table of 10 at this      website at                      Then the grand finale takes place in the       the UK, Europe and worldwide final.            contact Bob Davidson, bdavidson@
                                                                                                                                                               spring at UWS Paisley where each team            In addition to a volunteer board   

       Quarriers                                                                                                                                                                                                                            AM Accounts
                                                                                                                                                               PAciFic	BuildinG:	
                                                                                                                                                               committed	to	QuAlity

        noel                                                                                                                                                                                                                                Scotland Ltd
                                                                                                                                                                            Renfrewshire           refurbishment of McDonald’s
                                                                                                                                                                            Chamber member         (Europe) Headquarters in the
                                                                                                                                                                            Pacific Building       heart of London to a Grade A
                                                                                                                                                                            are delighted to       office standard.

                                                                                                                                                               have recently achieved a              Managing Director Brian
                                                                                                                                                               number of accreditations
                                                                                                                                                               demonstrating their
                                                                                                                                                                                                   Gallacher commented: “At
                                                                                                                                                                                                   Pacific Building, we have                   Book Keeping & Accounts
                                                                                                                                                               commitment to the highest           always been committed to
                                                                                                                                                               levels of health and safety,        delivering our projects to               Payroll Self Assessment VAT Returns
                                                                                                                                                               quality and environmental           consistently high standards,
                                                                                                                                                                                                                                                         Tax Returns
       Friday 3 December                                                                                                                                       management.
                                                                                                                                                                 Certification was received
                                                                                                                                                                                                   and are delighted to have
                                                                                                                                                                                                   achieved official certification
                                                                                                                                                               from independent assessor BM        to recognise this as we celebrate       Credit Control Annual Accounts CT600
        Join us this year at Scotland’s premier Chistmas lunch
                                                                                                                                                               TRADA for ISO 14001:2004,           our fifth year in business.
        and help some of the most disadvantaged children,                                                                                                      OHSAS 18001:200, and ISO              “Since our inception,
        adults and families in Scotland today.
                                                                                                                                                               9001:2008 in September
                                                                                                                                                               2010, which follows on from
                                                                                                                                                                                                   I’m proud to say that our
                                                                                                                                                                                                   commitment to exceeding                 Telemarketing & Sale Lead Generation
        with guest speaker Fred MacAulay                                                                                                                       their recent SAFEContractor
                                                                                                                                                               accreditation gained in April
                                                                                                                                                                                                   customer expectations has
                                                                                                                                                                                                   rewarded us with both new and
                                                                                                                                                                                                                                                  Call Kate 07957 403 662/
                                                                                                                                                               2010.                               repeat business. Our business is                      01475 786140
        Book your table today by calling us on 01505 616122                                                                                                      Pacific Building are proud to
                                                                                                                                                               deliver high quality, fast track
                                                                                                                                                                                                   truly built on the strength of our
                                                                                                                                                                                                   relationships with our clients,  
                                                                                                                                                                                                                                             Tel 01475 783 533
                                                                                                                                                               construction and fit out services   and I would like to take this                                                                                                                                   for clients throughout the UK.      opportunity to thank all of our
                                                                                                                                                               Recent project completions          clients who have helped us to
       Thanks to our sponsors
                                                                                                                                                               for Pacific Building include        have an excellent first five years
                                                                                                                                                               the fit outs of three airside       of trading.”                                    We’re here waiting to talk to you
                                                                                                                                                               retail outlets for Dixons Travel      To find out more about Pacific
                                                                                                                                                               at Edinburgh, Aberdeen and          Building, visit their new website
                                                                                                                                                                                                                                                      22 Lynedoch St Greenock
      Quarriers is a registered Scottish Charity No SC001960
                                                                                                                                                               Newcastle airports, and the         at
26	                                                                                                            Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                            27

      training	for	tomorrow’s	                                                                                                                     your	virtuAl	PArtner	
                                                                                                                                                   in	Business	celeBrAtes	
      Business	       offer	
                      your	staff	                                                                                                                  5	yeArs	in	Business
      today	at	reid	 for	tomorrow’s	
                      training	                                                                                                                      Angela
                                                                                                                                                     with Client
                                                                                                                                                                              Many new businesses starting
                                                                                                                                                                              up today, that are home
                                                                                                                                                                              based may reach an impasse
                                                                                                                                                                              very quickly whereby they will
                                                                                                                                                                                                                    new with the business
                                                                                                                                                                                                                    community now beginning
                                                                                                                                                                                                                    to embrace it as a win-win
                                                                                                                                                                                                                    partnership in the truest sense.

      Kerr	college    Business	today                                                                                                                                          be spending so much time on           Without having to hire staff,
                                                                                                                                                                              administrative tasks that they        bring in extra equipment, or
                                                                                                                                                                              can no longer concentrate             share their space, the business
                                                                                                  The College also provides excellent                                         on growing their business. In         gets the support they need so
                                                                                                  staff training and development                                              short, they’re going to need          that they can concentrate on
                                                                                                  from an unparalleled resource base,                                         help.                                 growing their business.
                                                                                                  approved by relevant professional                                             Traditionally, the need for           It’s the smartest thing a
      In today’s economic climate staff            Engineering
                                                                                                  bodies, to develop your company’s                                           assistance has left the small         business owner can do for his or
      training and development are often           Communication
                                                                                                  full potential. Courses can be                                              business owner with several           her business. Having a partner
      one of the first areas in a business to      Health & Safety
                                                                                                  customised to meet your business
      become a victim of budgetary cuts.           Management                                                                                                                 bleak options; hire an expensive      who is so in tune with you and
                                                                                                  and commercial needs, at a time and                                         “temp” for a quick fix solution;      your business that you don’t
      However, staff training has never been       Marketing.......and many more
                                                                                                  place to suit you.
      more crucial to ensure your staff are                                                                                                                                   take on a great deal of expense       even have to think about certain
                                                                                                    Give your company the competitive                                         and responsibility with a             things anymore; they just get
      equipped to take advantage of every          Log on now to         edge in the market sector from our
      opportunity which comes your way.            trainingbusiness                                                                                                           permanent employee; or at             done by your VA.
                                                                                                  range of quality courses:                                                   worst turn away business.               Likewise the Virtual Assistant
        Reid Kerr provides training and staff
      development customised to meet               Remember, as Chamber members you                                                                                             Enter the virtual assistant - the   has an opportunity to stretch
                                                                                                  Health & Safety                                                             ultimate growth partner!              their entrepreneurial wings as
      business and commercial needs through        receive a 10% reduction in the course          Business & Management
      Distance Learning.                           cost. (Please indicate your membership                                                                                       The concept is still somewhat       CEO of their own company.
        Distance Learning is a mode of flexible    when booking)                                  Computing & IT
      online staff development ideal for             Or why not enrol on our Business to          Plumbing/Electrical/Gas
      employees, allowing staff to study at        Business Training, an innovative on-line,      Disability Awareness & Employment
      a time and place to suit your business       flexible training solution, offered in ‘bite   Skills
      commitments, with no attendance at           sized pieces’, relevant to developing          S/NVQs and Modern Apprenticeships
      college required, enabling them to           and running your business to keep your         (funding may be available)
      enhance or increase their existing skills,   company ahead of the competition,              and many more.
      giving your business the competitive         offered Free to members of Renfrewshire
      edge, essential in today’s busy commercial
                                                   Chamber, with only a £5 registration fee
                                                   per candidate
                                                                                                  invest	in	your	
        Courses are available, with guaranteed       To take advantage of this limited
                                                                                                  comPAny’s	Future	–	
      on-going support from a subject specialist   offer contact the Distance Learning            develoP	your	stAFF
      tutor, in a range of subjects including:     Administrator on 0141 581 2319, email          For further information on any of
                                          or log on      the above contact:
      Accounting & Finance                         to            Elaine Moffett, Business
      Administration & IT                            Be a Progressive Employer, position          Communication Manager
      Business                                     your company ahead of your competitors         T: 0141 587 3377
      Computing                                    invest in your company’s most precious         E:
      Energy & Utilities                           commodity .........your Employees
28	                                                                                                                 Business Matters Autumn	2010   Business Matters Autumn	2010	   29

      clyde	wAterFront	
      -	mAKinG	wAves!

                                    The scale,      Renfrew Riverside & Scotstoun:                 Data, HSBC, JP Morgan, Morgan Stanley,
                                    pace and        Braehead, whose 100 stores and cafes           National Australia Group, Norwich Union,
                                    diversity       attract over 20m customer visits annually,     RBS and Santander, creating thousands
      of its regeneration has revitalised the       celebrated its 11th anniversary recently.      of new jobs. New tenants, the Tradeston
      Clyde, particularly here in Renfrewshire      Xscape boasting SNO!Zone and Kevin             “Squiggly” bridge and exciting plans for the
      with the development of Braehead,             Keegan’s Soccer Circus, has become a           Broomielaw, all add fresh impetus.
      Xscape, Clyde View Park and Ferry             hugely popular leisure destination and
      Village, making the Clyde Waterfront          nearby at Ferry Village, six developers are    Education: Our innovative on line
      area once again a very popular place to       creating a range of 2,000 new homes next       resource (www.clydewaterfronteducation.
      work, live, shop and play!                    to Clyde View Park.                            com) offers teachers 200 free lesson plans
                                                                                                   linking 12 Clyde themes with 8 subjects
      Clyde Waterfront Strategic Partnership        Greater Govan & Glasgow Harbour:               as part of the Curriculum for Excellence
      ( facilitates         the award winning £1.2bn Glasgow               and we continue to sponsor Clyde
      and promotes the Clyde’s regeneration         Harbour development is set to expand           Cruises’ “Classroom on the Clyde” school
      from Glasgow via Renfrew to Dumbarton,        further with new shops, restaurants            trips between SECC and Clydebank, to
      with £3.5 billion spent or committed by       and hotels planned next to the £74m
                                                                                                   help young people become even more
      the public & private sectors across 250+      Riverside Museum which opens Spring
                                                                                                   enterprising and successful.
      projects, creating 18,000 new jobs, 8,500     2011. Opposite BAE’s shipyard employs
      new homes and 0.3m2 new commercial            thousands building six Type 45 destroyers
                                                                                                   Tourism: many thousands of locals and
      space to date. Clyde Waterfront’s 13 miles    and two 65,000 tonne aircraft carriers for
                                                                                                   tourists visit the Clyde now to experience
      are sub divided into 6 key character areas,   the Royal Navy. Adjacent to the river, a
                                                                                                   its regeneration and heritage prompted
      namely:-                                      £70m action plan for Govan will transform
                                                    one of Glasgow’s oldest communities.           by our advertising and Heritage Guide
      Old Kilpatrick to Dumbarton: plans are                                                       booklet (www.clydewaterfrontheritage.
      being developed for West Dunbartonshire’s     Pacific Quay & SECC: The digital sector        com) New in 2010, Clyde Waterfront
      riverside communities including British       is thriving in Glasgow at Pacific Quay         and Glasgow City Council sponsored
      Waterways’ Bowling Basin, Dumbarton           ( with the              and promoted Clyde Cruises’ River Link
      Harbour / Town Centre and the £100m           relocation of STV and BBC Scotland into        waterbus / Sightseeing trips between the
      business / housing / retail development       purpose built broadcasting centres and the     Broomielaw, PQ, Braehead and Clydebank,
      at Lomondgate, where BBC Scotland film        development of Medius, The Hub and Film        to compliment Seaforce powerboat rides
      “River City” and Aggreko are building a       City, providing space for Creative SMEs –      and The Waverley Paddle Steamer.
      new manufacturing facility.                   linked to the city centre by the Clyde Arc
                                                    “Squinty” bridge. Opposite a new 12,500        The regeneration of Clyde Waterfront is
      Clydebank & Erskine: The 10,000               seat SECC National Arena will open in          making the most of its skilled workforce,
      students attending the £37m Clydebank         2013, reinforcing the area as a world class    excellent communications and new
      College and thousands of visitors surveying   entertainment and conference venue.            infrastructure to develop a vibrant and
      the area 150ft above Queen’s Quay                                                            thriving waterfront location that appeals to
      from the refurbished Titan Crane, have        Glasgow City Centre: Glasgow’s                 business and communities alike!
      transformed Clydebank’s waterfront. Whilst    International Financial Services District
      on the south bank, Erskine’s riverfront       ((IFSD has             Contact: Clyde Waterfront,
      has considerable potential for future         attracted +£1 billion of investment to date,   Atrium Court, 50 Waterloo Street,
      development.                                  with employers like AON, AXA, Barclays,        Glasgow G2 6HQ 0141 229 5423 or
                                                    beCogent, BNP Paribas, esure, First  
30	                                                                                                      Business Matters Autumn	2010   Business Matters Autumn	2010	                                                                                                                  31

      new	BAllroom	                                                                                                                          national	self	storage	
      develoPment	                                                                                                                           company	Flexistore	
      siGnAls	Good	                                                                                                                          opens	in	Paisley	As	Part	of	
      times	AheAd                                                                                                                            A	deal	with	Paterson	data
                                                                                                                                             Paterson Data, Scotland’s leading
                                                                                                                                             independent document storage
      The Watermill Hotel in Paisley is       lighting.                                prospects in the current economic                     company has secured the license to
      set to reveal its new function suite       Paisley is Scotland’s largest town    climate where news of job cuts                        manage and run the Flexistore mobile
      this November.                          and as such offers a variety of          outweigh those of job opportunities.                  self storage brand within the Glasgow
        Branded as The Ballroom, the          amenities in addition to its proximity     Construction work at the Lonend                     catchment area.
      contemporary structure will extend      to Glasgow, however up to now it         site has now begun and is expected                      In a deal between Robert Paterson
      the existing premises to feature        couldn’t boast its own ballroom.         to complete by the end of November                    Managing Director of Paterson’s and Keith
      a spacious 1,500 square foot               The hotel already is a sizeable       2010, when the new function suite                     Grant and Martin Chambers Directors
      banqueting suite with bar that will     contributor to the local economy and     will be unveiled in a great launch                    at Flexistore, Paterson Data will provide
      hold up to 150 guests for an array of   is investing £1million in this project   party ready for the festive party                     mobile self storage under the Flexistore
      occasions, specifically weddings and    with the support of the Santander        season.                                               brand throughout Glasgow, Renfrewshire,
      corporate events. The interior design   Group, signaling the management’s          For more information please                         Inverclyde, Dunbartonshire, Ayrshire and
      will mirror the outward balance         confidence in an economic turn for       contact Sylvia Lavizani, MSL                          the surrounding areas.
      of modern elegance with Scottish        the better. The Watermill’s Managing     Hotels Ltd. Tel.: 01505 329410                          According to Mr. Paterson, “Flexistore
      tradition by combining features such    Director Michael Lavizani expects the    or Mobile: 07789 885489                               required a company they could trust to
      as ornate chandeliers with white        ballroom extension to create 15 extra      Email: slavizani@                                   manage the West of Scotland arm of their
      walls, dark wood floors and natural     jobs, offering welcome employment                                 nationwide self storage network and
                                                                                                                                             as specialists in hard copy document
                                                                                                                                             storage and records management we
                                                                                                                                             already had the expert knowhow and
                                                                                                                                             infrastructure to take on this new and
                                                                                                                                             exciting self storage operation.”
                                                                                                                                               “We did not want to expand into
                                                                                                                                             traditional self storage where the major      Mr Paterson was keen to point out that      location in Glasgow, the Paterson
                                                                                                                                             draw back to customers is the ‘double         “we want to take this kind of business      Flexistore partnership will enable this
                                                                                                                                             handling’ of goods. With traditional self     service level to the wider business         new type of storage solution to be offered
                                                                                                                                             storage you must load a vehicle at your       community and general public and by         to a wider catchment area surrounding
                                                                                                                                             home and unload it at a self storage          launching Flexistore mobile storage we      Glasgow.
                                                                                                                                             centre. We wanted to offer something          believe this is the best way”.                Flexistore mobile storage is a great
                                                                                                                                             unique and so we linked with Flexistore.”       The agreement between the two             way for customers to reduce the cost
                                                                                                                                             said Mr. Paterson.                            companies will require Paterson Data to     of storage removal. There is no need
                                                                                                                                               Mobile storage, an idea originating in      divide their current storage warehouse in   for customers to hire a van or removal
                                                                                                                                             America, is relatively new to Scotland        Paisley into two sections. One section of   company. Customers can simply pack the
                                                                                                                                             but one that brings with it tremendous        the warehouse will be dedicated to the      storage unit contained within the trailer
                                                                                                                                             benefits to customers. A Flexistore trailer   continued secure storage of documents       and have Flexistore pick up the trailer and
                                                                                                                                             containing a storage vault is delivered       and will remain under the Paterson Data     unload the unit into the warehouse for
                                                                                                                                             directly to a home or businesses and then     brand, whereas the second section will      secure safekeeping.
                                                                                                                                             packed by customers before being picked       be rebranded Flexistore Glasgow mobile        Because the trailer is tall rather than
                                                                                                                                             up and stored in a secure warehouse.          storage.                                    long, it means that it will fit easily into a
                                                                                                                                             Unlike traditional self storage, this           “Our storage expertise and secure         driveway or can be parked on the side of
                                                                                                                                             removes the need for ‘double handling’        premises combined with the Flexistore       the road. The vault is also very spacious,
                                                                                                                                             and reduces the chances of items being        reputation, brand name and national         with enough room to store the equivalent
                                                                                                                                             damaged during removal.                       coverage will be a strong partnership for   of approximately four sofas when placed
                                                                                                                                               Paterson Data currently has a business      the future” said Mr. Paterson.              vertically.
                                                                                                                                             customer base of over 100 private, public       Flexistore were the UK’s first mobile
                                                                                                                                                                                           self-storage operator and have fifteen        More information and their latest
                                                                                                                                             and charitable organisations in Scotland.
                                                                                                                                                                                           locations through the UK including:           special offers can be found at
                                                                                                                                             Their recent customer satisfaction survey
                                                                                                                                                                                           London, Manchester, Cardiff and      or by calling
                                                                                                                                             showed that 97% of all customers rated
                                                                                                                                                                                           Edinburgh. Whilst they had a small            0141 889 9887.
                                                                                                                                             their service as either good or very good.
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