Minutes of the 15th meeting of THE NORTHWICK SURGERY PATIENT GROUP held on 16 February 2011
Ms Avril Candler (Chairman) Practice Staff:
Ms Priti Bodani Mrs Bali Kharay
Ms Diane Davidson Dr Anjum Zaidi
Ms Pamela Fitzpatrick
Mr Brian Saperia
Ms Sania Sehbai
Mr Maurice Soffa
Mr Jon Spain
Ms Hanna Corbishley
Mr Ramesh Daswani
Dr Alihusein Dhankot
Dr Fergus McCloghry
Dr Shazia Mushtaq
Mr Joe Posner
Dr Ruth Topper
Dr George Varghese
11/01 New Member
Avril extended a warm welcome to Pamela Fitzpatrick on her first attendance at a
meeting of the Group.
The minutes of the meeting held on 17 November 2010 were accepted as a correct
11/03 Rear Entrance (item 10/35 refers)
Bali announced that the PCT had refused to authorise the canopy on the grounds that
it was for cosmetic purposes only. However, the partners had now agreed to fund it
themselves and work would begin next month. The Group expressed its appreciation
to the partners for this generous gesture.
11/04 Chairman’s Report
Avril referred to her report which had been circulated before the meeting and in
particular she said that the Friendship Groups were now on an even keel with firm
dates scheduled until the end of June. Sania said that she was particularly pleased
with the women’s group where some members who had previously been
unforthcoming were now coming out of their shells. The men’s group was more
problematic with quite low numbers and it was hoped that the doctors would make
referrals in future. (Action: Doctors)
It was agreed that the Men’s Friendship Group would be advertised on the electronic
display and both groups in the Practice booklet, with those interested asked to leave
their details at reception. (Action: Bali)
11/05 Open Day
Avril said that the idea of holding an open day had been mooted some years ago, but
she strongly recommended that it should no longer be pursued as it would serve no
useful purpose. The Group concurred with this, but it was agreed that, in order to
involve patients a little more (one of the reasons originally put forward for holding an
open day), the Practice newsletter should include an item about the Patient Group
and possibly the latest Chairman’s Report, and should be put on the website as well as
at the reception desk. (Action: Bali)
11/05 Pharmacy Issues
It was noted that Eltroxin was currently in short supply and a generic was being used
11/06 Appointments System
Avril said that Shaheen, the pharmacist at Superdrug, had mentioned to her that many
patients complained to her about the difficulty they had in making appointments. This
led to a lively discussion in which it was noted that the appointments system was the
single most complained about issue affecting more or less all surgeries. No matter
how hard the Practice tried to make life as easy as possible for patients in this respect,
difficulties would clearly persist. It was agreed that the written guidance produced by
Bali and Brian should be sent to local pharmacies to help them advise patients if
necessary. (Action: Bali)
11/07 Complaints & Suggestions
A report from the sub-committee was received and noted.
It was noted that the one major complaint mentioned in the previous report had not
yet been fully concluded.
11/08 Report from Practice Manager
Bali said that there were a number of targets which the Practice was expected to
achieve but it was ahead of the game.
The PCT was in some disarray as a result of the Government’s NHS reform
She said that Dr Dhankot was proving popular with patients.
New hydraulic couches and screens had been installed.
11/09 Feedback from Doctors
Anjum said that it was now proving longer for patients to get hospital appointments, a
portent of things to come. As far as the proposed GP Commissioning was concerned,
the Practice would follow whatever is decided in Harrow generally. It seemed that
senior PCT staff would be taking redundancy and then become consultants
undertaking commissioning for the GPs.
Diane suggested that patients should be encouraged to donate books to the surgery
which could then be bought by others for a small price on an honesty basis. The
Group felt that on balance this was not worth pursuing, particularly as Bali pointed out
that the surgery had in the past been a dumping ground for old magazines.
11/11 Dates of Future Meetings
11 May 2011
10 August 2011
Suggested items for inclusion in the agenda should be forwarded to
firstname.lastname@example.org (020 8907 2049).