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Minutes of the 15th meeting of THE NORTHWICK SURGERY PATIENT GROUP held on 16 February 2011 Present: Ms Avril Candler (Chairman) Practice Staff: Ms Priti Bodani Mrs Bali Kharay Ms Diane Davidson Dr Anjum Zaidi Ms Pamela Fitzpatrick Mr Brian Saperia Ms Sania Sehbai Mr Maurice Soffa Mr Jon Spain Apologies : Ms Hanna Corbishley Mr Ramesh Daswani Dr Alihusein Dhankot Dr Fergus McCloghry Dr Shazia Mushtaq Mr Joe Posner Dr Ruth Topper Dr George Varghese Item Discussion 11/01 New Member Avril extended a warm welcome to Pamela Fitzpatrick on her first attendance at a meeting of the Group. 11/02 Minutes The minutes of the meeting held on 17 November 2010 were accepted as a correct record. 11/03 Rear Entrance (item 10/35 refers) Bali announced that the PCT had refused to authorise the canopy on the grounds that it was for cosmetic purposes only. However, the partners had now agreed to fund it themselves and work would begin next month. The Group expressed its appreciation to the partners for this generous gesture. 11/04 Chairman’s Report Avril referred to her report which had been circulated before the meeting and in particular she said that the Friendship Groups were now on an even keel with firm dates scheduled until the end of June. Sania said that she was particularly pleased with the women’s group where some members who had previously been unforthcoming were now coming out of their shells. The men’s group was more problematic with quite low numbers and it was hoped that the doctors would make referrals in future. (Action: Doctors) It was agreed that the Men’s Friendship Group would be advertised on the electronic display and both groups in the Practice booklet, with those interested asked to leave their details at reception. (Action: Bali) 11/05 Open Day Avril said that the idea of holding an open day had been mooted some years ago, but she strongly recommended that it should no longer be pursued as it would serve no useful purpose. The Group concurred with this, but it was agreed that, in order to involve patients a little more (one of the reasons originally put forward for holding an open day), the Practice newsletter should include an item about the Patient Group and possibly the latest Chairman’s Report, and should be put on the website as well as at the reception desk. (Action: Bali) 11/05 Pharmacy Issues It was noted that Eltroxin was currently in short supply and a generic was being used instead. 11/06 Appointments System Avril said that Shaheen, the pharmacist at Superdrug, had mentioned to her that many patients complained to her about the difficulty they had in making appointments. This led to a lively discussion in which it was noted that the appointments system was the single most complained about issue affecting more or less all surgeries. No matter how hard the Practice tried to make life as easy as possible for patients in this respect, difficulties would clearly persist. It was agreed that the written guidance produced by Bali and Brian should be sent to local pharmacies to help them advise patients if necessary. (Action: Bali) 11/07 Complaints & Suggestions A report from the sub-committee was received and noted. It was noted that the one major complaint mentioned in the previous report had not yet been fully concluded. 11/08 Report from Practice Manager Bali said that there were a number of targets which the Practice was expected to achieve but it was ahead of the game. The PCT was in some disarray as a result of the Government’s NHS reform programme. She said that Dr Dhankot was proving popular with patients. New hydraulic couches and screens had been installed. 11/09 Feedback from Doctors Anjum said that it was now proving longer for patients to get hospital appointments, a portent of things to come. As far as the proposed GP Commissioning was concerned, the Practice would follow whatever is decided in Harrow generally. It seemed that senior PCT staff would be taking redundancy and then become consultants undertaking commissioning for the GPs. 11/10 Fundraising Diane suggested that patients should be encouraged to donate books to the surgery which could then be bought by others for a small price on an honesty basis. The Group felt that on balance this was not worth pursuing, particularly as Bali pointed out that the surgery had in the past been a dumping ground for old magazines. 11/11 Dates of Future Meetings 11 May 2011 10 August 2011 Suggested items for inclusion in the agenda should be forwarded to email@example.com (020 8907 2049).
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