Volume 7 Issue 10
In this Issue…
Welcome to this edition of the AtHomeNet Gazette.
Next week, many of you will be attending the
CAI National Conference in Atlanta, GA at
What’s New (p2) the Hyatt Regency Atlanta. AtHomeNet’s
office is located just outside Atlanta and we
will be exhibiting at the tradeshow as well as
GateHouse Solutions attending events and participating in the Silent
Auction. We would love to meet you so
Tips from Support (p3) please come by to visit us at Booth # 116 and
bid on our Silent Auction item; an iPOD with
Creating a Hyperlink
several cool accessories! All proceeds from
Add a Link to your Menu the auction benefit The Foundation for
Community Association Research. Trade
show hours are Thursday and Friday from
Helpful Hints (p4)
12:00pm to 3:00pm.
No Phishing Allowed!
Join us for a Wild Evening! Georgia’s CAI Chapter is hosting a party at the
fabulous Atlanta Zoo beginning at 6:30pm on Thursday, October 20th. Join us
for a wonderful evening of dining, entertainment and door prizes; tickets are
$50. If you are an AtHomeNet client volunteering at the Zoo Atlanta
Refer a Friend Program event, please contact us and we will be glad to sponsor your admission fee!
Useful Web Links
Important Emails AtHomeNet, Inc. is joining in the effort to support the Red Cross Organization
(p6) in their enormous task of providing aide and comfort to our neighbors in the
devastated Gulf Coast communities hit by hurricane Katrina. From September
1st until December 31, 2005, AtHomeNet will contribute $5.00 from the sale of
every Web Site to the Red Cross. AtHomeNet proudly announces a $645
contribution to the American Red Cross as a result of September's sales efforts.
A big welcome to the newest members of AtHomeNet's family!
WHAT’S NEW GateHouse Solutions
VoteNet Solutions, Inc. AtHomeNet and GateHouse Solutions Software
have teamed up to allow you to create, edit, and
maintain a list of visitors on your community website
Community associations that have experienced the that will synchronize with the GateHouse Software
benefits of a website now have an Internet based option in your Guard house. Now your guests do not have
for association elections. Votenet Solutions Inc., the to wait at the guardhouse, while your guard
leading provider of secure, web-based, election determines who your visitor is!
management software, has formed an exclusive
partnership with AtHomeNet, Inc, the premier Simply enter his or her name, date of the visit, and
community website provider. duration into the website and the guard will see it
when you visitor comes up to the gate.
With the partnership, Community Associations will be
able to slash election management budgets, reduce staff Give your guests the VIP treatment at your
time involved in elections, and offer a new and advanced guardhouse with the new AtHomeNet interface to
benefit to association members. Best of all, Community the GateHouse Solutions Software!
Associations can manage quorum requirements using
real-time elections results and voter turnout reports. For a demo go to: www.gatehousesolutions.com
Community managers familiar with AtHomeNet's
industry leading administration tools will find election
management with the VOTENET system, simple, TIPS FROM SUPPORT
straightforward and secure.
Here at AtHomeNet, we're always striving to be the Creating a Hyperlink
first to market with functionality that will truly We have received several questions from
enhance the way associations conduct their business. administrators and community personnel asking for
We'll, we've done it again as the VOTENET / more information about adding hyperlinks to other
AtHomeNet partnership marks the first between an features and how go to about setting them up.
established online voting company and a leading
website provider in the Community Association As the website administrator you will need to first
sector. Your residents will be able to go to their go to the link that points to the item you wish your
community web site and cast a vote using the new link to open. (i.e. if you want to link to your
VOTENET system. All AtHomeNet clients receive a pool regulations document, click Documents, the
10% discount off of VOTENET's already low prices! category, and locate the link to that document.)
Right click on the link and select properties. This will
If you'd like to hear more, please contact give you the actual location of the item. Click and
Sales@AtHomeNet.com or drag the full name (i.e.
Libah Grossman and copy it (right click and choose copy or
Votenet Solutions CTRL+C). Now go into feature descriptions, edit
Phone (816) 960-1350 your Private home popup, and type the name of the
Fax (816) 960-6442 link (i.e. Pool Regulations) into the rich text box.
email@example.com Next, click and drag over the text and click the
www.DiscovereBallot.com Hyperlink button. (It looks like a globe with a
www.votingondemand.com chain link) Right click in the URL field and select
paste. Set the target to 'Blank'. Click Insert Link.
You will need to click on “Save Changes” to
complete the addition of the hyperlink.
phishers often convince recipients to respond.
Get your link information Technical subterfuge schemes plant crimeware onto
added to the main menu! PCs to steal credentials directly, often using Trojan
keylogger spyware. Pharming crimeware misdirects
users to fraudulent sites or proxy servers, typically
Modules that are created using the “Edit Modules” through DNS hijacking or poisoning."
feature do not automatically populate in the left
menu frame. To have these modules added to the Generally it was accepted that all you would have to
Menu Frame, please contact our Support Dept. and do to confirm that an email link was genuine was
we can add it for you. to check the address bar of your internet browser..
If it didn't say for example https://www.usbank.com
Just remember to specify the name of link, where then it wasn't the genuine site. A common hoax
you would like the link to appear (public main menu might be http://www.usbank.confirmixd.com for
or private main menu), in what position it should example. This is NO LONGER something to rely on
appear (between other links on the menu or within because a new scam involves controlling the pop-up
other features, and whether the link should open window with an embedded graphic representing the
into a new window, existing window, or the right address bar with the actual address bar removed
side of the menu frame. from the pop up display.
HELPFUL HINTS! Here is a link to consumer advice on Scam email and
Beware of “Phishing”!
No, we’re not trying to keep you from hitting the Controlling Spam
lake with your favorite bait and pole! We’ve
heard from our clients recently that they are Internet Service Providers continue to introduce
very concerned about “phishing” and receiving new measures to control spam and unfortunately
more and more scam emails it has fallen to all of us who send legitimate
emails to make changes to in order to keep the
The best defense we can offer at this point is to be service running. Your community can help by
aware and be very cautious with any unsolicited following some basic guidelines.
emails from "genuine" companies.
1. Insert an Unsubscribe link into the email
Here are few good reference pages from the Anti- Bulletin. Create an e-form with a view level of 100
Phishing Working Group: - (A company supported and hyperlink it into the body of your message.
by Adobe, Microsoft Etc.) (Call or email us if you need assistance with this).
http://www.antiphishing.org 2. If you have over 300 email addresses on file,
break up your email bulletin into smaller
"Phishing attacks use both social engineering and chunks by using categories or subdivisions.
technical subterfuge to steal consumers' personal
identity data and financial account credentials. Social- 3. Maintain your list of email accounts by
engineering schemes use 'spoofed' e-mails to lead editing your address book from your bounce backs
consumers to counterfeit websites designed to trick for other reasons other than error code 421 i.e. no
recipients into divulging financial data such as credit such account or user not found. (Sending an email to
card numbers, account usernames, passwords and an unknown user is a much quicker trigger to ISP's
social security numbers. Hijacking brand names of that you might be spamming them. For example, they
banks, e-retailers and credit card companies, may stop emails coming through after you send only
three or four emails that are returned "no such We encourage you to share this new "Refer a
account". Friend" Program with the Board Members of your
community, and if they have no objections, share it
4. Inform your residents that marking your email
with your residents. Post it as an announcement or
bulletin as SPAM is going to prevent other users
who do want the bulletin from receiving it. send out an email bulletin.
5. Use a different website login & email USEFUL WEB LINKS
address just to send email bulletins. This will limit
the amount of bounce backs and web error Instant Answer Knowledge Base - got questions
messages going back to a regular email account and about administering your web site? Get the answers
assist you in monitoring the situation. (If you send an you need NOW! Just go to:
email bulletin using an email alias account for http://www.administratorhelp.com
example that forwards to another five people your
bounce backs are going to multiply by 5 accordingly). New Feature Highlights - Now Updated Monthly!
Find our New Features for the month - now always
6. Ensure that other administrators on your site at your fingertips at
have a basic understanding of troubleshooting http://www.athomenet.com/home/community/ne
email errors. A failure is determined by a fatal or wfeatures.asp
permanent error or an error code starting with 5xx
and needs to be addressed. A temporary error
AtHomeNet Administrators Web Site
situation where the mail server will continue to send
messages 2 hours apart for 24 hours until it gets Please visit the AtHomeNet Administrators site at
through is normally 4xx and can safely be ignored http://www.athomenet.com/administrators. If you
until such time as a 5xx error code or a Permanent don't have a login yet, just click on 'login request'.
error has been received.
AtHomeNet Gazette Archive
Now you can always access past copies of the
AtHomeNet Gazette right on our web site! Just go
ATHOMENET'S REFER A to new features section at
FRIEND PROGRAM http://www.athomenet.com/home/community/ne
wfeatures.asp and scroll to the bottom of the New
How Does AtHomeNet's Refer a Friend Program Feature Highlights where you'll find links to all the
work?| Gazettes from the last few years.
When a new community contacts AtHomeNet we EMAIL LIST
always ask them how they heard about us. If they say
they were referred by an existing AtHomeNet Here is a list of commonly used Email addresses
community resident, and they then become a client, for AtHomeNet, Inc.
we will credit the referring friend's community with To inquire about the Community or Property
one month of FREE service AND we'll send the Management web site service
referring friend a $25 gift certificate - just our way of Sales@AtHomeNet.com
People can earn as many gift certificates as they like To inquire about Technical questions or issues with
and each Community can generate as many free your web site
months of service as they can too! No limits, really!
For billing questions
To be removed from this email list send an email
to us at: Remove_list@AtHomeNet.com
Interactive Web Sites for Residential Communities
and Association Management Companies.