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					                                                                                                                                                               di ffers throughout
                       Legend                                     YES                                  NO                            NO, but                                                                                           Ca tegory 1                     Ca tegory 2                   Ca tegory 3
                                                                                                                                                                      country

      Question                                   Categories                               Austria                          Bulgaria                          Croatia                        Czech Republic                      Denmark                        Estonia                       Finland                      France                        Germany                        Hungary                        Italy                     Lithuania                    Norway                       Poland                        Romania                           Slovenia                       Sweden
I.1   Does a na ti ona l l a w concerni ng       Yes - No - No, but (pa rti a l l y)      Yes                              Yes - s ee fi l e                 No, but (pa rti a l l y)       Yes                                 Yes                            No, but (pa rti a l l y)      No, but (pa rti a l l y)     No                            Yes                            Yes                            No                        Yes                          No, but (pa rti a l l y)     No, but (pa rti a l l y)      Yes                               Yes                            No, but (pa rti a l l y)
      the bi l l i ng a nd meteri ng of          coverd by other l egi s l a ti on                                                                           coverd by other                                                                                   coverd by other               coverd by other                                                                                                                                                                 coverd by other              coverd by other                                                                                coverd by other
      Di s tri ct Hea ti ng exi s t?                                                                                               Energy Act.PDF            l egi s l a ti on                                                                                 l egi s l a ti on             l egi s l a ti on                                                                                                                                                               l egi s l a ti on            l egi s l a ti on                                                                              l egi s l a ti on



I.1   Is the metered i nforma ti on us ed Onl y for bi l l i ng - Economi ca l            Economi ca l ha ndl i ng         onl y for bi l l i ng             s ta ti s ti cs                s ta ti s ti cs ; techni ca l       Economi ca l ha ndl i ng       Sta ti s ti cs                Qua l i ty control of        Subs ta ti on                 Onl y for bi l l i ng          techni ca l objecti ves ;                                techni ca l objecti ves      Sta ti s ti cs ; ba s i s for techni ca l objecti ves      techni ca l objecti ves ,         s ta ti s ti cs                Economi ca l ha ndl i ng
b     onl y for bi l l i ng or a re there a ny ha ndl i ng of hea ti ng fa ci l i ti es   of hea ti ng fa ci l i ti es ;                                                                    objecti ves                         of hea ti ng fa ci l i ti es                                 meters ; Checki ng of        moni tori ng;                                                moni tori ng the DH                                                                   ta xes on el ectri ci ty,                                  economi ca l ha ndl i ng                                         of hea ti ng fa ci l i ti es
      other purpos es ?                        - s ta ti s ti cs - techni ca l            s ta ti s ti cs ; techni ca l                                                                                                                                                                      the contra cted hea t        Cons ul ta ti on                                             network energy                                                                        fos s i l fl ues a nd GHG;                                 of hea ti ng fa ci l i ti es
                                               objecti ves - Qua l i ty control of        objecti ves                                                                                                                                                                                        l oa d; Cons ul ta ti on     s ervi ces /Energy                                           l os s es                                                                             ba s i s for emi s s i ons
                                               meters - Checki ng of the                                                                                                                                                                                                                     s ervi ces /Energy           s ervi ces /Energy                                                                                                                                 control
                                               contra cted hea t l oa d -                                                                                                                                                                                                                    s ervi ces /Energy           ma na gement
                                               Cons ul ta ti on s ervi ces /Energy                                                                                                                                                                                                           ma na gement
                                               s ervi ces /Energy ma na gement
                                               - s ubs ta ti on moni tori ng -
                                               ba s i s for ta xes on el ectri ci ty,
                                               fos s i l fl ues a nd GHG - ba s i s
                                               for emi s s i ons control
I.2   Are there na ti ona l l a ws             Yes - No - No a ns wer                     Yes                              Yes                               Yes                            Yes                                 No a ns wer                    No a ns wer                   Yes                          Yes                           No (not yet)                   No                                                       Sta ti s ti cs ; ba s i s for No (no s peci fi c l a w,   Yes                           No (not yet)                      Yes                            No
      i mpl ementi ng the “Energy end-                                                                                                                                                                                                                                                                                                                                                                                                          ta xes on el ectri ci ty,     but…)
      us e effi ci ency a nd energy                                                                                                                                                                                                                                                                                                                                                                                                             fos s i l fl ues a nd GHG;
                                                                                                                                         Energy Efficiency
      s ervi ces di recti ve” (2006/32/EC)?                                                                                                  act.PDF
                                                                                                                                                                                                                                                                                                                                                                                                                                                ba s i s for emi s s i ons
                                                                                                                                                                                                                                                                                                                                                                                                                                                control
I.3   How i s the owners hi p of Di s tri ct     Cus tomer owns meter,                    DH provi der owns                DH provi der owns                 Cus tomer owns                 DH provi der owns                   DH provi der owns              Cus tomer owns                DH provi der owns            DH provi der owns             DH provi der owns              DH provi der owns              DH provi der owns         DH provi der owns                                         DH provi der owns             DH provi der owns                 Cus tomer owns                 DH provi der owns
      Hea ti ng s ys tems s tructured?           s ubs ta ti on - DH provi der            meter                            meter, s ubs ta ti on             s ubs ta ti on - DH            meter, s ubs ta ti on               s ubs ta ti on                 s ubs ta ti on                meter                        meter                         meter; Cus tomer               meter; DH provi der            meter, s ubs ta ti on     meter                                                     s ubs ta ti on; DH            meter. Subs ta ti on              meter - DH provi der           meter; Cus tomer
                                                 owns meter, s ubs ta ti on -                                                                                provi der owns meter,                                                                                                                                                                      owns s ubs ta ti on            owns s ubs ta ti on (i n                                                                                           provi der owns meter          a nd hea t di s tri buti on       owns meter,                    owns s ubs ta ti on
                                                 Di ffers throughout the                                                                                     s ubs ta ti on                                                                                                                                                                                                            res i denti a l s )                                                                                                                              s ys tem a re                     s ubs ta ti on
                                                 country                                                                                                                                                                                                                                                                                                                                                                                                                                                                                conces s i oned from
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        owner (communi ty)
I.4   Who a re the cus tomers of the             fi na l end cons umer -           fi na l end cons umer;                  fi na l end cons umer             fi na l end cons umer          fi na l end cons umer;              fi na l end cons umer;         corpora te cus tomer          fi na l end cons umer;       fi na l end cons umer;        fi na l end cons umer;         fi na l end cons umer;          va ri es througout       No a ns wer                  corpora te cus tomer         corpora te cus tomer          fi na l end cons umer;            fi na l end cons umer          fi na l end cons umer;
      Di s tri ct Hea ti ng Sys tems ?           corpora te cus tomer (bui dl i ng corpora te cus tomer                                                                                     corpora te cus tomer                corpora te cus tomer           (bui dl i ng owner /          corpora te cus tomer         corpora te cus tomer          corpora te cus tomer           corpora te cus tomer           country                                                (bui dl i ng owner /         (bui dl i ng owner /          corpora te cus tomer                                             corpora te cus tomer
                                                 owner / hous e coopera ti ve) - (bui dl i ng owner /                                                                                       (bui dl i ng owner /                (bui dl i ng owner /           hous e coopera ti ve);        (bui dl i ng owner /         (bui dl i ng owner /          (bui dl i ng owner /           (bui dl i ng owner /                                                                  hous e coopera ti ve);       hous e coopera ti ve);        (bui dl i ng owner /                                             (bui dl i ng owner /
                                                 Di fferent throughout country - hous e coopera ti ve);                                                                                     hous e coopera ti ve);              hous e coopera ti ve);         i ndus try; publ i c          hous e coopera ti ve);       hous e coopera ti ve);        hous e coopera ti ve);         hous e coopera ti ve);                                                                i ndus try; publ i c         i ndus try; publ i c          hous e coopera ti ve);                                           hous e coopera ti ve)
                                                 i ndus try - publ i c             i ndus try; publ i c                                                                                     i ndus try                          publ i c                                                     i ndus try; publ i c         i ndus try; publ i c          i ndus try; publ i c           i ndus try; publ i c                                                                                                                             i ndus try
I.5   Is there a ny hea t pl a nni ng on a       Yes - No - No a ns wer            Yes (i n bi gger ci ti es )                                               No                             Yes                                 Yes                            Yes                           No (not na ti ona l , but    Yes                           No (onl y on l oca l           No                             Yes , on a muni ci pa l   Yes                          Yes                          Yes                           Yes                               Yes                            No
      na ti ona l , regi ona l or muni ci pa l                                                                                                                                                                                                                                               dependi ng on the                                          l evel )                                                      l evel
      l evel ?                                                                                                                                                                                                                                                                               muni ci pa l i ty)
I.5   Is there a regul a ti on rega rdi ng       Yes - No - No a ns wer                   No (a pa rt from                                                   Yes                            Yes                                 No                             No                            No                           No                            No                             Yes                            No                        Yes                                                       Yes                           Yes                               No                             Yes
b     the pos s i bi l i ty to di s connect                                               Vi enna )
      perma nentl y from the network?
I.6   How much VAT a nd other ta xes             [i ndi vi dua l a ns wer]                20% VAT, Energy ta x    20% VAT for publ i c                       23% VAT                        A reduced VAT 10 % i s 25% VAT                                     20% VAT                       22% (23% from Jul y);        Fi x pa rt (pumpi ng,         19% VAT, Energy ta x   5% VAT (ga s a nd                      VAT di ffers              9% VAT                       25% VAT                      No a ns wer                   TVA i s the s a me for            20% VAT                        25% VAT
      a ppl y to Di s tri ct Hea ti ng                                                    (dependi ng on us e of s ervi ces i n Bul ga ri a                                                 a ppl i ed on DH;                                                                                exci s e ta xes of fuel s    ma i ntena nce,               (dependi ng on us e of el ectri ci ty 25%)                    throughout countri es                                                                                             a l l (19%)
      compa red to other hea ti ng                                                        pri ma ry energy)      i ncl udi ng di s tri ct                                                   norma l VAT 20 % i s                                                                             i n hea t producti on        renova ti ng) 5,5%;           pri ma ry energy)                                             a nd for di fferent
      s ol uti ons s uch a s ga s a nd                                                                           hea ti ng, ga s ,                                                          a ppl i ed on na tura l                                                                          i ncl uded                   Energy cons umpti on                                                                        cus tomers
      el ectri ci ty?                                                                                            el ectri ci ty etc                                                         ga s a nd el ectri ci ty.                                                                                                     19,6% (onl y 5,5% i f
                                                                                                                                                                                                                                                                                                                          Renewa bl e Energy
                                                                                                                                                                                                                                                                                                                          s ha re i s a bove 50%)
I.7   Are there s ubs i di es for Di s tri ct    Yes - No - No a ns wer                   Yes                              (Ma ny hea ti ng pl a nts         No                             No, s ome                 No                                       No                            No                           Yes , i f there i s EnR       No (but bonus es for           No                             Yes , not s peci fi ed    No a ns wer                  Yes                          No                            No                                Yes , but onl y for            No
      Hea ti ng a nd the enl a rgement of                                                                                  i n Bul ga ri a a re s ta te                                     pos i bi l i ti es to get                                                                                                     producti on s ource           el ectri ci ty from                                                                                                                                                                                               bi oma s s di s tri ct
      the s ys tem?                                                                                                        property)                                                        i nves tment gra nts for                                                                                                                                    cogenera ti on)                                                                                                                                                                                                   hea ti ng s ys tems
I.8   Wha t a re the cons umer                   [i ndi vi dua l a ns wer]                Cons umer protecti on                                              Croa ti a n Energy             Cons umer protecti on Pri ce Moni tori ng a nd                     Ex-a nte pri ce               No                           Protecti on by l oca l        Cons umer protecti on          Cons umer protecti on          There a re none           No a ns wer                  Pri ce regul a ti on         Techni ca l condi ti ons      La w No. 325/2006:                Forma ti on of Pri ces         DH a ct: ri ght for
      protecti on mea s ures of                                                           l a ws (KSchG, Hei zKG)                                            Regul a tory Agency            mea s ures a re s ta ted compl a i nts ha ndl i ng                 regul a ti on by the                                       a uthori ti es                by AVBFernwä rmeV              by Act on DH Suppl y                                                                                               functi on of DH               Hea t us er ri ghts :             for Producti on a nd           i nforma ti on, ri ght to
      rel eva nce to Di s tri ct Hea ti ng?                                                                                                                  (HERA), Cons umer              by the Energy Act (Act by Energy Regul a tory                      Competi ti on Boa rd                                                                     (e.g. pri ce                   (Cus tomers ca n turn                                                                                              Network                       - to recei ve hea t out           Di s tri buti on of Stea m     ca l l medi a ti on by a
                                                                                                                                                             protecti on                    no. 458/2000 Col l .) –   Authori ty                                                                                                                        a memdment cl a us e,          to the Cons umer's                                                                                                                               of the ds tri buti on             a nd Hot Wa ter i n the        governmenta l
                                                                                                                                                             a s s oci a ti ons             i n the competences                                                                                                                                         termi na ti on of              Authori ti es )                                                                                                                                  i ns ta l l a ti ons              Hea ti ng                      i ns ti tuti on
                                                                                                                                                                                            of the Energy                                                                                                                                               contra cts )                                                                                                                                                                    (networks ) a ccordi ng           Tra ns mi s s i on Sys tem
                                                                                                                                                                                            regul a tory Offi ce a nd                                                                                                                                                                                                                                                                                                                   to the hea t s uppl y
                                                                                                                                                                                            Sta te Energy                                                                                                                                                                                                                                                                                                                               contra ct;
                                                                                                                                                                                            Ins pecti on.                                                                                                                                                                                                                                                                                                                               - to ha ve a cces to the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        meteri ng a ppa ra tus
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        us ed to ca l cul a te the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        hea t bi l l ;
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        - to reques t thew
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        hea t s uppl i er to
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        troubl es hoot the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        fa i l ures a nd
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        di s tturba nci es
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        occured i n the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        di s tri buti on
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        i ns ta l l a ti ons
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        (networks );
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        - to be refunded by
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        the hea t s uppl i er i n
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        ca s e da ma ges occur
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        due to the s uppl i er
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        fa ul t;
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        other us er ri ghts a s
I.9   Is there a ny pri ce regul a ti on a nd [i ndi vi dua l a ns wer]                   Yes , pri ce regul a ti on       Yes ; pri ces                     Yes , Croa ti a n              Yes , the Energy                    Yes , Da ni s h Energy         Yes , Competi ti on           No s peci fi c DH            No, but genera l pri ce       No                             Yes                            No pri ce regul a ti on   Yes , The Na ti ona l        Yes , Norwegi a n            Yes , Energy                  Yes : ANRE (hea t                 Yes , Mi ni s ter of the       No
      who s upervi s es thi s regul a ti on?                                              law                              ca l cul a ted a ccordi ng        Regul a tory Energy            regul a tory Offi ce.               Regul a tory Authori ty        Boa rd or l oca l             regul a ti on, but           regul a ti on by                                                                                                      Control Commi s s i on       Energy Di rectora te         Regul a tory Offi ce          produced i n                      Economy
                                                                                                                           to Pri ce-forma ti on             Agency (HERA)                  Pri ces of therma l                 (DERA )                        muni ci pa l i ty             genera l pri ce              muni ci pa l i ty counci l                                                                                            for Pri ces a nd Energy                                                                 cogenera ti on) +
                                                                                                                           l a w, pri ces a re                                              energy s uppl i ed by                                                                            regul a ti on                                                                                                                                                                                                                              ANRSC (hea t
                                                                                                                           s upervi s ed bySta te                                           the Suppl i er to a l l                                                                                                                                                                                                                                                                                                                     produced wi thout
                                                                                                                           Energy a nd Wa ter                                               cl i ents a re regul a ted                                                                                                                                                                                                                                                                                                                  cogenera ti on)
                                                                                                                           Regul a tory                                                     us i ng the method of
                                                                                                                           Commi s s i on (SEWRC)                                           ma teri a l l y regul a ted
                                                                                                                                                                                            pri ces . The pri ce of
                                                                                                                                                                                            therma l energy i n a
                                                                                                                                                                                            regul a ted yea r ca n
                                                                                                                                                                                            onl y refl ect
                                                                                                                                                                                            economi ca l l y
                                                                                                                                                                                            jus ti fi a bl e cos ts ,
                                                                                                                                                                                            a dequa te profi t a nd
                                                                                                                                                                                            VAT purs ua nt to
                                                                                                                                                                                            s peci a l l egi s l a ti on.
                                                                                                                                                                                                                          0
II.1 How often a re meters rea d a nd            Once a yea r - once a month              Once a yea r                     once a month, i n                 once a month by DH             once a month; by                    Once a yea r (a s a            Once a month; by the          Once a month; by the         Once a month; by              Once a yea r; by the           once a month -once a Once a month; by the                Once a month; by the         Once a yea r; by DH          Once a month; by DH           Once a month; a t the             once a month, by DH            Once a month; by DH
     by whom?                                                                             (dependi ng on                   s ubs ta ti on by DH              compa ny; onl y for            hea t s uppl i er                   mi ni mum); by the             cus tomer                     cos tumer (ti l l 2012       opera tor // Once a           DH compa ny                    yea r hea t-meters i n DH compa ny                       DH compa ny// Once           compa ny (i ndus tri a l     compa ny                      openni ng a nd                    compa ny                       compa ny // Once a n
                                                                                          contra ct)                       compa ny                          ta ri ff cus tomers tha t                                          cus tomer or by a n                                          remote rea di ng)            da y; by remote                                              the s ubs ta ti ons ;                                    a n hour; by remote          cus tomers : remote                                        cl os i ng of the hea t                                          hour; by remote
                                                                                                                                                             ha ve a n i ndi vi dua l                                           a ppoi nted pers on or                                                                    control                                                      once a yea r wa rm                                       control                      control ; pri va te                                        s ea s on; i n the                                               control
                                                                                                                                                             hea t meter twi ce a                                               vi a Automa ti c Meter                                                                                                                                 wa ter by cus tomer or                                                                es ta tes : 3 ti mes a                                     pres ence of both the
                                                                                                                                                             yea r (thes e a re very                                            Rea di ng s ys tem                                                                                                                                     DH compa ny                                                                           yea r)                                                     repres enta ti ve of
                                                                                                                                                             few)                                                                                                                                                                                                                                                                                                                                                                       hea t s uppl i er a nd
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        repres enta ti ve of
II.2 Where i s the poi nt of meteri ng           s ubs ta ti on - i ndi vi dua l home     s ubs ta ti on -                                                   s ubs ta ti on                 i ndi vi dua l home;    i ndi vi dua l home;   s ubs ta ti on; vol ume                           Subs ta ti on                i ndi vi dua l home;        s ubs ta ti on; del i vered Subs ta ti on                                                 s ubs ta ti on               on return pi pe on         s ubs ta ti on                  At the "connecti on               hea t meter (Hea t             s ubs ta ti on
     a nd wha t ki nd of i nforma ti on i s      - on the ra di a tor                     i ndi vi dua l home - on                                                                          metered i nforma ti on: cons umer/meter ID,    of hea t                                                                       metered i nforma ti on: hea t                                                                                                                      s uppl i ers s i de of the                                 poi nt"; i nforma ti on           cons umpti on i n kWh,
     metered a nd col l ected?                                                            the ra di a tor                                                                                   cons umpti on, fl ow,   a ccumul a ted energy,                                                                                tota l hea t del i vered                                                                                                                           hea t excha nger; kWh,                                     metered: energy,                  fl ow, pea k
                                                                                                                                                                                            medi a tempera tures a ccumul a ted vol ume,                                                                                  to s ubs ta ti on or one                                                                                                                           fl ow, hi gh a nd l ow                                     ti me peri od                     cons umpti on, return
                                                                                                                                                                                                                    hour counter                                                                                          meter for s pa ce                                                                                                                                  tempera ture                                                                                 tempera ture)
                                                                                                                                                                                                                                                                                                                          hea ti ng a nd one
                                                                                                                                                                                                                                                                                                                          meter for col d wa ter;
                                                                                                                                                                                                                                                                                                                          m3 a nd
II.3 Are cos t a l l oca tors (va pori s er or   va pori s er - el ectroni c type         va pori s er - el ectroni c      Yes ; a l l types us ed,    el ectroni c type                    va pori s er; el ectroni c          Yes (i n ca s es where         va pori s er                  No                           va pori s er - el ectroni c va pori s er - el ectroni c Yes                                 Yes , but onl y on        el ectroni c type            No                           el ectroni c type             Yes , va pori s ers a nd va pori s er - el ectroni c             No
     el ectroni c type) us ed?                                                            type                             a l s o a ppa rtement                                            type                                hea t meters ca n not                                                                     type, more often            type                                                            s econda ry s i de by                                                                                             el ectroni c type us ed type
                                                                                                                           meters dependi ng on                                                                                 be us ed or i n ca s e of                                                                 s ubmeters                                                                                  bui l di ng owner to                                                                                              i n SOME regi ons . At
                                                                                                                           type of i ns ta l l a ti on                                                                          s ub-meteri ng i n                                                                                                                                                                    a l l oca te cos ts                                                                                               <20% of tota l number
                                                                                                                                                                                                                                mul ti -fa mi l y hous es )                                                                                                                                                                                                                                                                             of cus tomers
II.4 Is there a ny obl i ga ti on for s ub       Yes - No                                 No                               Yes , a ccordi ng to the No                                      No                                  No (ma nda tory to             No                            No                           Yes                           No (but there i s a n          No                             No                        No                           No                           No                            Not ma nda tory on       Yes (from 30.9.2011)                    No
     meteri ng?                                                                                                            Energy a ct the s ub                                                                                 mea s ure for ea ch                                                                                                     obl i ga ti on to us e                                                                                                                                                          na ti ona l l evel . For
                                                                                                                           meteri ng i s obl i ged                                                                              i ndependent home)                                                                                                      hea t a l l oca tors )                                                                                                                                                          domes ti c wa rm wa ter
                                                                                                                           i nto the                                                                                                                                                                                                                                                                                                                                                                                                    mos t communi ti es
                                                                                                                           condomi ni um-project                                                                                                                                                                                                                                                                                                                                                                                        ha ve fl ow meters on
                                                                                                                           bui l di ngs                                                                                                                                                                                                                                                                                                                                                                                                 ea ch a ppt
II.5 Is there a “meter fee” or a ny              Yes - No                                 Yes (for hea tmeter.             Yes                      No for hea t meters ,                   No (component of DH Yes (s epa ra te “meter                        No                            No                           No                            Yes                            No                             No                        No                           No                           No                            No cha rge for us er.    Yes                                     No
     other pri ce for meteri ng or                                                        At the moment a pp.                                       onl y for hea t cos t                   pri ce)             fee” or i ncl uded i n                                                                                                                                                                                                                                                                                                  The metrol ogy
     meteri ng s ervi ces a nd i f s o how                                                30,00 EUR/yea r i n                                       a l l oca tors a nd thes e                                  the fi xed a nnua l fee)                                                                                                                                                                                                                                                                                                veri fi ca ti on fee i s
     much?                                                                                Vi enna )                                                 a re s ubject to                                                                                                                                                                                                                                                                                                                                                                    covered by the hea t
                                                                                                                                                    i ndi vi dua l contra cts                                                                                                                                                                                                                                                                                                                                                           s uppl i er.
                                                                                                                                                    between the s ervi ce
                                                                                                                                                    compa ni es a nd
                                                                                                                                                    cus tomers (not DH
                                                                                                                                                    s uppl i er)
II.6 How often do meters ha ve to be             [i ndi vi dua l a ns wer]                Every 5 yea rs                   every 2 yea rs ;         Re-veri fi ca ti on every               every 4 yea rs                      Every 6 yea rs ; re-           every s econd yea r           no l egi s l a ti on         no l egi s l a ti on          Ma i nta i ni ng i s not       Hea t-meter:                                             hea t meters                 Fl ow uni t every 5          hea t meters every 4          Every 4 yea rs (energy            fi ve yea rs                   fl ow meter < 1.5
     ma i nta i ned a nd re-veri fi ed?                                                                                    Ma i ntena nce of        3 yea rs (ul tra s oni c                                                    veri fi ca ti on depends                                                                                                neces s a ry. The re-          va l i da ti on every 4                                  i ns ta l l ed i n           yea rs . Tempera ture        yea rs ; wa ter meters        meters )                                                         m3/h every 10 yea rs ;
                                                                                                                           meters i s not fi xed    hea t meters every 5                                                        on the res ul ts of thi s                                                                                               veri fi ca ti on i s due       yea rs .                                                 bui l di ngs , a pa rtment   s ens ors a nd               every 5 yea rs                                                                                 fl ow meter > 1.5
                                                                                                                                                    yea rs )                                                                                                                                                                                            every 5 yea rs .               Indi vi dua l wa ter-                                    hous es a nd other           i ntegra tor uni t every                                                                                                    m3/h every 5 yea rs ;
                                                                                                                                                                                                                                                                                                                                                                                       meter: va l i da ti on                                   objects : every 2 yea rs ;   10 yea rs .                                                                                                                 tempera ture meter
                                                                                                                                                                                                                                                                                                                                                                                       every 6 yea rs                                           Hea t meters wi th                                                                                                                                       every 10 yea rs
                                                                                                                                                                                                                                                                                                                                                                                                                                                nomi na l fl ow ra te
                                                                                                                                                                                                                                                                                                                                                                                                                                                not more tha n 1,5
                                                                                                                                                                                                                                                                                                                                                                                                                                                m3/h, i ns ta l l ed i n
                                                                                                                                                                                                                                                                                                                                                                                                                                                one or two fa mi l y
                                                                                                                                                                                                                                                                                                                                                                                                                                                hous es or i n
                                                                                                                                                                                                                                                                                                                                                                                                                                                a pa rtments : every 4
II.7 Apa rt from the bi l l , a re meter         Cons umer ha ve to s ubs cri be - Cons umer ha ve to                      Al l cus tomers recei ve onl y for hea t cos t      No                                               Cus tomer rea ds the           Cus tomer rea ds the          yea rl y report to the       Cus tomer ca n a cces s       The meter rea di ngs   Cus tomer ca n a cces s                                          Cus tomer ca n a cces s      Cus tomer ca n a cces s                                    Cus tomer rea ds                  Cus tomer ca n a cces s        Cus tomer ca n a cces s
     rea di ngs pres ented to the                Cus tomer rea ds the meter by s ubs cri be - Cus tomer                    i ndi vi dua l           a l l oca tors - Cus tomer                                                  meter by hi ms el f -          meter by hi ms el f           cus tomer - Cus tomer        hi s own da ta on the         ha ve to be pres ented hi s own da ta on the                                            hi s own da ta on the        hi s own da ta on the                                      meter by hi ms el f               hi s own da ta on the          hi s own da ta on the
     cus tomer a nd i f s o how?                 hi ms el f - Cus tomer ca n        rea ds the meter by                    i nforma ti on a bout    ca n a cces s hi s own                                                      Cus tomer ca n a cces s                                      ca n a cces s hi s own       i nternet                     i n the bi l l .       i nternet                                                        i nternet                    i nternet                                                  (repres enta ti ve of             i nternet                      i nternet
                                                 a cces s hi s own da ta on the     hi ms el f                             hi s own meter           da ta on the i nternet                                                      hi s own da ta on the                                        da ta on the i nternet                                                                                                                                                                                                                     the owners
                                                 i nternet - yea rl y report to the                                        rea di ngs on the exa ct                                                                             i nternet                                                                                                                                                                                                                                                                                               a s s oci a ti on i s
                                                 cus tomer                                                                 da y of the rea di ng.                                                                                                                                                                                                                                                                                                                                                                                       pres ent when meter

III. Wha t i s the ba s i s for a Di s tri ct    [i ndi vi dua l a ns wer]                Vi enna : cha rgi ng per         fi xed cos t –                                                   no di fferent types of              ba s i s :cons umpti on        ba s i s : vol ume of         ba s i s : metered          Ba s i s : DHW bi l l i ng     Ba s i s : i ndi vi dua l      Spa ce hea ti ng:             -                          -                            Apa rtment bui l di ngs :    Ba s i s : fi xed             Hea ti ng bi l l i s              Va ri a bl e pa rt (us e of    ba s i s : kWh. There
1    Hea ti ng bi l l a nd how i s i t                                                    provi ded MWh (very              percenta ge                                                      cus tomers . Ba s i s for           by the meter i n for           energy (MWh)                  cons umpti on (MWh) ma de on col d wa ter                  cons umpti on a s              Res i denti a l                                                                       one common meter             pa yments - for               ca l cul a ted on the             energy (kwh) x pri ce          a re other i tems on
     ca l cul a ted?                                                                      bi g cus tomers wi th            ca l cul a ted by                                                hea ti ng: a ctua l                 exa mpl e kWh                  cons umed i n tota l for      a nd contra cted hea t      vol ume a nd a n i ndex        metered by the                 cus tomers : fi xed                                                                   s i tua ted i n the DH       ordered ca pa ci ty (         ba s i s of energy                per kWh); Fi xed pa rt         the bi l l (s ee i i i .4)
                                                                                          di fferent techni ca l           formul a (m3),                                                   cons umpti on,                      mul ti pl i ed by the          hea ti ng a nd ta p           dema nd (pea k              (kWh/m3)                       di s tri ct hea ti ng          pri ce (a ctua l month)                                                               s ubs ta ti on,              MW)                           meters rea di ng.                 (Connecti on power x           s uch a s fi xed fee etc
                                                                                          s ta nda rds )                   va ri a bl e cos t – rea d                                       eventua l l y a s ha re of          uni t pri ce                   wa ter cons umed vi a         dema nd: hea t effect                                      compa ny (MWh or               or va ri a bl e pri ce:                                                               mea s uri ng the us e of     - va ri a bl e pa yments -    Domes ti c wa rm                  pri ce per MW/yea r or         but i n the end i t i s
                                                                                          a pa rtments – ba s i c          on the meters a nd                                               a ctua l cons umpti on              Pl us a nnua l fee             bui l di ng's                 kW or wa ter fl ow                                         kWh, i n s ome ca s es         a ) Monthl y fee/pa rt                                                                DH i n kWh. The              for tra ns fer a nd           wa ter bi l l i s                 m2 x pri ce per                the energy tha t the
                                                                                          cha rge/month per m²             wa rm-wa ter cos ts                                              by m2; Ba s i s for                 dependi ng on the              s ubs ta ti on. The           m3/h), monthl y fi xed                                     the m³); In ca s es of         pa yment/ i s pa i d                                                                  common bi l l for            cons umed energy              ca l cul a ted a s a s um         m2/yea r); Other cos ts        cus tomer pa ys for.
                                                                                          us ea bl e l i vi ng a rea                                                                        wa rm-wa ter: a ctua l              s i ze of the bui l di ng      owner of the hous e           cha rge for i ndi vi dua l                                 hea t a l l oca ti on, the     /ba s ed on the rea l                                                                 hea ti ng a nd hot           (GJ)                          of a mounts                       (meteri ng,                    Some s uppl i ers
                                                                                          a nd a n energy pri ce                                                                            cons umpti on or i n                or by the connected            i s pres enti ng              cus tomer (22% i n                                         ba s i s for the cos t         cons umpti on i n the                                                                 wa ter ca n be di vi ded                                   repres enti ng the                ma i nta i ni ng of hea t      di vi des the tota l
                                                                                          a fter cons umpti on                                                                              ca s es of cons umers               (a va i l a bl e) power.       s epa ra te bi l l to ea ch   a vera ge; the s ma l l er                                 a l l oca ti on i s            l a s t hea ti ng peri od/                                                            per a pa rtment by a                                       hea t us ed to prepa re           s ta ti on, bi l l i ng,       cons umpti on on a
                                                                                          (MWh); wa rm wa ter                                                                               a re s uppl i ed from               Hot wa ter i s                 fl a t (di s tri buted        bui l di ng, the hi gher                                   dependa nt on the              Ca l cul a ti on method:                                                              profes s i ona l thi rd                                    the wa rm wa ter a nd             a ddi ti on for                yea r wi th 12 a nd
                                                                                          i s cha rged per m³                                                                               one hea t excha nger                prepa red a fter the           a ccordi ng to the a rea      s ha re). The hea ti ng                                    contra ct. It mus t be         Tota l hea t energy                                                                   pa rt.                                                     the col d wa ter tha t i s        obl i ga tory energy           i s s ues a bi l l for tha t
                                                                                          i ndus try – dema nd                                                                              s ta ti on - 30 % by m2             meter, there i s onl y         (m2) of the pa rti cul a r    cos t i n the bui l di ng                                  ba s ed on the fl oor          cons umpti on of the                                                                  One fa mi l y hous es : A                                  us ed for. In thi s ca s e,       s a vi ngs )                   every month (not very
                                                                                          cha rge a fter                                                                                    a nd 70 % by m3 of hot              one pri ce for hea ti ng       fl a t).                      i s then norma l l y                                       s pa ce of the fl a t i n      bui l di ng / tota l                                                                  two-pi pe s ys tem wi th                                   rea di ngs a re                                                  us ua l ) a nd we ha ve
                                                                                          connecti on power                                                                                 wa ter cons umpti on                no ma tter of purpos e                                       di vi ded between the                                      m² (30 to 50 % of tota l       hea ted a i r s pa ce of                                                              a DH meter, regi s ter                                     a va i l a bl e a t the                                          thos e who mea s ures
                                                                                          (kW res p. MW) a s                                                                                                                                                                                 a pa rtments (a l s o                                      cons umpti on) a nd on         a l l the fl a ts (m3)                                                                a l l us e of DH                                           bui l di ng connecti on                                          a ctua l cons umpti on
                                                                                          wel l a s energy pri ce                                                                                                                                                                            offi ces etc.)                                             the hea t a l l oca tor        gi ves a ra ti o a nd thi s                                                           (hea ti ng a nd hot                                        poi nt (energy meter)                                            a nd i s s ues bi l l s
                                                                                          a fter provi ded MWh                                                                                                                                                                               a ccordi ng to the fl oor                                  rea di ngs (50 to 70 %         ra ti o a nd the hea ted                                                              wa ter)                                                    a nd i n the                                                     a ccordi ngl y (more
                                                                                          ST: pri va te a nd                                                                                                                                                                                 a rea (m2) (not on the                                     of cons umpti on).             s pa ce of the                                                                        A four pi pe s ys tem                                      a pa rtments (fl ow                                              common) a nd every
                                                                                          bus i nes s cus tomers                                                                                                                                                                             res pons i bi l i ty of the                                                               concerned fl a t m3                                                                   ha s a m3 meter for                                        meters ). The                                                    ca s e i n between.
                                                                                          – cha rgi ng by wa rm                                                                                                                                                                              DH compa ny)                                                                              wi l l gi ven the                                                                     hot wa ter, regi s teri ng                                 di fference
                                                                                          wa ter meters                                                                                                                                                                                                                                                                                a mount of the bi l l for                                                             the number of m3 hot                                       (repres enti ng
                                                                                          Apa rtments : hea t                                                                                                                                                                                                                                                                          the fl a t.,                                                                          wa ter us ed. Si gna l s                                   i ns ta l l a ti on l os s es )
                                                                                          cos t a l l oca tors ; l os s                                                                                                                                                                                                                                                                b) Or: Rea l                                                                          a re tra ns ferred to the                                  i s di s tri buted a mong
                                                                                          i s di vi ded pro ra ta                                                                                                                                                                                                                                                                      cons umpti on of the                                                                  energy meter for                                           the us ers a ccordi ng
                                                                                          per m², no di fferi ng                                                                                                                                                                                                                                                                       month i s ha s to be                                                                  hea t, both rea di ngs                                     to the hea ted s pa ce
                                                                                          i n wa rm a nd hea ti ng                                                                                                                                                                                                                                                                     pa i d                                                                                a re reported i nn to                                      (i n s qua re meters )
III. How often a re bi l l s i s s ued a nd      [i ndi vi dua l a ns wer]                Once a month a nd                Once a month -                    Once a month                   In genera l - monthl y              Bi l l s a re us ua l l y      Once a month, ba s ed         Once a month,                Fi x pa rt (R2 :              Once a yea r.                  Bi l l i ng s ys tem i s the Once a month, or            Once a month, cover          Cus tomers wi th             Once a month, ba s ed         Monthl y. Onl y one               Once a month                   Thi s i s up to the DH
2    a re they ha rmoni zed over the                                                      ha rmoni zed                     us ua l l y ha rmoni zed                                         a dva nced pa yment                 ha rmoni zed over the          onl y on the a ctua l         a ccordi ng to the           pumpi ng,                     Cus tomers ha ve to            s a me l i ke the            every s econd month/        the a ctua l                 remote rea di ng             on i ndi vi dua l hea t       comuni ty (Ti mi s oa ra                                         compa ny (once a
     yea r?                                                                               bi l l /yea r, down                                                                               a nd a nnua l a ccount.             yea r (4 or 6 bi l l s per     cons umpti on. The            a ctua l hea t               ma i ntena nce,               pa y a monthl y                rea di ng s ys tem of        ha rmoni za ti on           cons umpti on of the         (a bout 40% of the           meters                        Ci ty) i s us i ng a fl a t                                      month ba s ed on the
                                                                                          pa yment i s ba s ed on                                                                           (Monthl y i nvoi ces –              yea r, coveri ng ¼ or          ha rmoni za ti on over        cons umpti on. In            renova ti on a nd             a dva nce. Thes e              the meters . See II.1.       depends on                  res pecti ve peri od.        vol ume): once a                                           type bi l l i ng s ys tem                                        a ctua l cons umpti on
                                                                                          yea r before                                                                                      hea ti ng bi l l by a ctua l        1/6 of the expected            the yea r i s not i n         a ddi ti on to the           Inves tment) : twi ce a       a dva nces a re                                             cus tomer                   Pos s i bl e to get          month, ba s ed on the                                      (i n order to                                                    i n kWh / ba s ed on
                                                                                          Key a ccounts : i nterva l                                                                        cons umpti on a nd hot              a nnua l cons umpti on)        us e.                         energy fee there i s         yea r                         ha rmoni zed over the                                                                   ha rmoni zed bi l l over     a ctua l cons umpti on                                     di s tri bute evenl y                                            ca l cul a ted
                                                                                          a ccordi ng to contra ct                                                                          wa ter by a ctua l                                                                               a l s o a fi xed monthl y    Energy cons umpti on          yea r.                                                                                  the yea r.                   of the previ ous                                           throughout the enti re                                           cons umpti on)
                                                                                          (monthl y or                                                                                      cons umpti on di vi ded                                                                          fee whi ch i s               (R1): Once a month                                                                                                                                 month.                                                     yea r the hi gh va l ues
                                                                                          cha rgi ng/yea r wi th                                                                            a ccordi ng the                                                                                  corres pondent to the        (ha rmoni zed once a                                                                                                                               Other cus tomers : four                                    res ul ted i n the
                                                                                          down pa yment)                                                                                    previ ous yea r.                                                                                 pea k dema nd of the         yea r)                                                                                                                                             A-konto bi l l s , a nd                                    hea ti ng s ea s on). In
                                                                                                                                                                                            Annua l a ccount –                                                                               bui l di ng.                                                                                                                                                                    one a nnua l a ccount,                                     thi s ca s e the
                                                                                                                                                                                            “13th i nvoi ce” re-                                                                             DH compa ny ma y                                                                                                                                                                where the a nnua l                                         ha rmoni za ti on i s
                                                                                                                                                                                            a ccount of hea ti ng                                                                            a l s o offer a                                                                                                                                                                 us e of DH a re                                            done i n december.
                                                                                                                                                                                            cos ts i f metered                                                                               “ha rmoni zed” i nvoi ce                                                                                                                                                        di vi ded on 12 month
                                                                                                                                                                                            va l ues from cos ts                                                                             a s a cus tomer s ervi ce                                                                                                                                                       a fter a fi xed profi l e,
                                                                                                                                                                                            a l l oca tors a re                                                                              once a yea r.                                                                                                                                                                   ba s ed on hi s tori ca l
                                                                                                                                                                                            a va i l a bl e a nd hot                                                                                                                                                                                                                                                         degree da ys for a
III. Who i s res pons i bl e for                 hea t provi der - hous e                 hea t provi der - hous e externa l compa ny               hea t provi der                         walter by a ctua l
                                                                                                                                                                                            Bi l i ng: hea t                    hea t provi der. hous e        hous e                        hous e                       hea t provi der - hous e hea t provi der - hous e hea t provi der                           bui l di ng owner         hea t provi der              hea od of der
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             perit provithe l a s t 30    hea t provi der               Domes ti c wa rm                  hous e                         hea t provi der (but no
3    i ndi vi dua l bi l l i ng a nd cos t       owner/hous i ng coopera ti ve -          owner/hous i ng            i ndi vi dua l bi l l i ng; DH                                         provi der; Cos ts                   owner/hous i ng                owner/hous i ng               owner/hous i ng              owner/hous i ng          owner/hous i ng                                                                                                                                                                      wa ter - owners                   owner/hous i ng                res pons i bi l i ty for
     a l l oca ti on?                            externa l s ervi ce provi der            coopera ti ve              provi der rea d the                                                    a l l oca ti on:                    coopera ti ve i s              coopera ti ve                 coopera ti ve                coopera ti ve            coopera ti ve                                                                                                                                                                        a s s oci a ti on.                coopera ti ve                  cos t a l l oca ti on)
                                                                                                                     a l l oca ti on meters ,                                               s peci a l i s ed                   res pons i bl e for ea ch                                                                                                                                                                                                                                                                               Cos t a l l oca ti on -
                                                                                                                     hous ehol d hea t                                                      compa ni es ; Bi l l i ng           fl a t (or ca n hi re a                                                                                                                                                                                                                                                                                 compa ni es tha t
                                                                                                                     meters a nd wa rm-                                                     a nd a l l oca ti on                s ervi ce compa ny)                                                                                                                                                                                                                                                                                     i ns ta l l ed the
                                                                                                                     wa ter meters a nd                                                     i ns i de the bui l di ng:                                                                                                                                                                                                                                                                                                                  devi ces .
                                                                                                                     ca l cul a te the fi na l                                              bui l di ng owner
                                                                                                                     bi l l s
III. How i s a Di s tri ct Hea ti ng Bi l l      [i ndi vi dua l a ns wer]                VIE: a tta chment          The fi na l Di s tri ct        DH bi l l s ubmi tted                   Hea t: s peci fi c uni te           -                              DH bi l l s ubmi tted         DH bi l l s ubmi tted        Remi nder of                 DH bi l l s ummi ted      DH bi l l s ubmi tted                                          DH bi l l s ubmi tted        Identi ca l to the                                      0 Hea t - us ed for                                                 No rul es /regul a ti on -
4    s tructured?                                                                         OÖ: a tta chment           Hea ti ng Bi l l conta i ns                                            of hea t cons umpti on                                                                                                        s ubs cri pti on ta ri ffs ,                           (deta i l ed                                                                                i nvoi ce for the                                         hea ti ng                                                         > bi l l i ng va ri es from
                                                                                          Pri va te a nd bus i nes s i nforma ti on a bout                                                  (GJ, onl y i n s ome                                                                                                          concerned peri od of                                   i nforma ti on s ee                                                                         cons umer of                                              Hea t - us ed for                                                 compa ny to compa ny.
                                                                                                                                                            Bill                                                                                                                                  DH_Finland.pdf                                        Germany_heating                                                                                   DH-bill
                                                                                          cus tomers : energy        energy - fi xed                                                        ca s es kWh) x uni te                                                DH-bill Estonia.pdf                                      ti me, a mount to be                                   ques ti onna i re)                                                                          el ectri ci ty                                            domes ti c wa rm wa ter                                           But on a ba s i c l evel
                                                                                                                                                                                                                                                                                                                                                        water delivery contract.pdf                                                                   Lithuania.doc
                                                                                          pri ce – dema nd ra te     cos t(percenta ge a nd                                                 pri ce (CZK/GJ,                                                                                                               pa i d (together wi th                                                                                                                                                                                       prepa ra ti on                                                    the bi l l s a l wa ys
                                                                                          – energy tra ns fer –      m3), va ri a bl e cos t                                                s el dom CZK/kWh)                                                                                                             hea t meter va l ue                                                                                                                                                                                          Col d wa ter - us ed for                                          conta i ns one or more
                                                                                          meter rent – meter         (rea di ngs of meters                                                  Hot wa ter: s peci fi c                                                                                                       (i ndex) a nd ga s pri ce                              DH-bill Hungary.doc                                                                            Norway_Invoice                                         domes ti c wa rm wa ter                                           of thes e
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                DH company.pdf
                                                                                          rent for l i mi ter – VAT i n uni ts ) a nd hot-                                                  uni te of hot wa ter                                                                                                          i ndex (i n the ca s e         Germany_steam                                                                                                                                                                 prepa ra ti on                                                    components :
                                                                                          Apa rtments : energy       wa ter (rea di ngs ot                                                  (GJ, kWh) x uni te                                                                                                            hea t pri ce depend on delivery contract.pdf                                                                                                                                                                 Tota l /Peri od                                                   - Fi xed fee or pri ce
                                                                                          pri ce – dema nd ra te     meters i n m3).                                                        pri ce (CZK/GJ,                                                                                                               pri ma ry energy s uch                                                                                                                                                                                       i nvoi ced/Pri ces                                                - Hea t energy pri ce
                                                                                          – energy tra ns fer –                                                                             CZK/kWh) +                                                                                                                    a s ga s )). We                                                                                                                                                                                              Hea t s uppl i er/ Us er                                          - Sea s ona l pri ci ng
                                                                                          s ervi ce cos ts meter                                                                            cons umpti on (m3)                                                                                                            s ometi me ha ve                                               DH-bill                                                                                                                                       Previ ous va l ues                                                - Pri ces on wa ter fl ow
                                                                                                                                                                                                                                                                                                                                                                                     Hungary2.doc
                                                                                          rent – meter rent for                                                                             col d wa ter x pri ce per                                                                                                     revi s i on formul a , the                                                                                                                                                                                   bi l l ed a nd not                                                through s ubs ta ti on
                                                                                          l i mi ter – VAT                        Bill.pdf                                                  m3 col d wa ter                                                                                                               s ta tement of the                                                                                                                                                                                           ca s hed                                                          - Hea t power pri ce
                                                                                                                                                                                                                                                                                                                          a ctua l i ndi ca ti ons of
                                                                                                                                                                                                                                                                                                                          moment, a nd the
                                                                                                                                                                                                                                                                                                                          degrees da ys of the
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 FV faktura
                                                                                                    Austria-                                                                                                                                                                                                              month,….                                                                                                                                                                                                                                                                                GEAB.pdf
                                                                                              Einzelverrechnung.pdf




                                                                                              Austria-Rechnung
                                                                                               Großkunden.pdf



III. Wha t ki nd of i nforma ti on i s           [i ndi vi dua l a ns wer]                -                                to s how how much                 Speci fi ca ti on of           None                                -                              vol ume of the hea t          At the moment, there Pri ma ry energy i ndex               metered hea t, va l ue         i nforma ti on a bout                                    a mount of hea t/hot                                       - object a ddres s           Qua nti ti es                                                    Compa ny na me,
5    compul s ory on a bi l l ?                                                                                            energy i s cons umed              i tems on the bi l l                                                                              cons umed a nd the            i s onl y a                  a nd hea t pri ce             of the ta x, a dva nce         the obl i ga ti ons                                      wa ter s uppl i ed to                                     - ta ri ff group              Pri ces (a pproved by                                            conta ct da ta , VAT
                                                                                                                           or i nvoi ced i n                                                                                                                   pri ce of the hea t           recommenda ti on             revi s i on formul a          pa yments ,                    pres cri bed by the                                      the cons umer duri ng                                     - qua nti ty of us ed         ANRE or ANRSC)                                                   number; pri ce per
                                                                                                                           a dva nce. Fi na l bi l l s                                                                                                                                       ma de by the                 Hea t meter rea di ng         ca l cul a ti on method        Accounta ncy La w a nd                                   the s ettl ement                                          energy                        Suppl i er                                                       kWh, tota l a mount
                                                                                                                           a l s o conta i n meters ’                                                                                                                                        a s s oci a ti on. New l a w va l ue                                                      the Act on Di s tri ct                                   peri od, pri ce thereof,                                  - qua nti ty ca pa ci ty      Us er                                                            pa ya bl e for tha t
                                                                                                                           rea di ngs                                                                                                                                                        of energy s ervi ces :                                                                    Hea t Suppl y.                                           a mount pa ya bl e by                                     ordered                       Invoi ced peri od.                                               peri od; cons umpti on
                                                                                                                                                                                                                                                                                             s a me i nforma ti on                                                                     (See III./4: Di s tri ct                                 the cons umer                                             - i s ol a te pri ce          Tota l /Peri od                                                  da ta a nd conta ct
                                                                                                                                                                                                                                                                                             tha n the el ectri ci ty                                                                  hea ti ng bi l l )                                                                                                 - va l ue of s a l e          i nvoi ced/Pri ces                                               i nforma ti on to
                                                                                                                                                                                                                                                                                             bi l l                                                                                                                                                                                                                                     Hea t s uppl i er/ Us er                                         i ndependent energy
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        Previ ous va l ues                                               a dvi s ers
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                        bi l l ed a nd not
III. Are there a ny expl a na ti ons s ent       [i ndi vi dua l a ns wer]                OÖ: pri ce i ndex                                                  deta i l ed expl a na ti on A deta i l ed a nnex to                -                              Us ua l l y no                No. Once (or twi ce) a       Li nk to webs i te to         No (not requi red by           No, s ometi mes                i n s ome ca s es the     i nforma ti on a bout        No                            - i nforma ti on a bout      No                                trends a nd                    No
6    together wi th the bi l l ?                                                          i nforma ti on; pri ce                                             of the bi l l i ng deta i l s , a n i nvoi ce – di vi di ng                                       expl a na ti ons . The        yea r: s epa ra te report    expl a i n how the bi l l     l a w, i ndi vi dua l          ma rketi ng                    bi l l gi ves a l s o     conta ct pers ons a nd                                    the wa y of                                                     cha ra cteri s ti cs of
                                                                                          regul a tor                                                        numbers of ca l l -             on ta ke off poi nts ,                                            noti ce of the new            on hea t cons umpti on       i s ca l cul a ted.           coma ni es a re free to        i nforma ti on                 i nforma ti ons for       pos s i bl e wa y for                                     a ccounti ng for i n                                            cons umpti on once a
                                                                                          i nforma ti on                                                     centres for cus tomer s ta tement of meters                                                       pri ce, to be                 (hi s tory from              Informa ti on i n ca s e      s end a ddi ti ona l                                          reduci ng the energy      pa yment                                                  ca s e group hea ti ng.                                         yea r
                                                                                          VIE: expl a na ti ons                                              s upport                                                                                          i mpl emented on next         previ ous yea rs ,           of cons i dera bl e           i nforma ti on)                                               cos t                                                                                - a ctua l i za ti on of
                                                                                          wri tten on the ba ck                                                                                                                                                bi l l , mi ght be            compa ri s on to other       modi fi ca ti on of the                                                                                                                                                         pri ces -l i s t- when the
                                                                                          of the bi l l                                                                                                                                                        pres ented a t the bi l l     cus tomers ), pl us          pri ce a nd i n ca s e of                                                                                                                                                       pri ces a re cha nge
                                                                                                                                                                                                                                                               a s comment.                  es ti ma ti on of            repl a cement of
                                                                                                                                                                                                                                                                                             expens es for the            i ndi ca ti ons i n the
                                                                                                                                                                                                                                                                                             comi ng yea r. New           formul a of revi s i on.
                                                                                                                                                                                                                                                                                             Energy effi ci ency
                                                                                                                                                                                                                                                                                             s ervi ce l a w requi res
                                                                                                                                                                                                                                                                                             to s end a
                                                                                                                                                                                                                                                                                             cons umpti on report
                                                                                                                                                                                                                                                                                             (more i n the
                                                                                                                                                                                                                                                                                             ques ti on 1.2)

III. Is bi l l i ng onl y ba s ed on             ba s ed on cons umpti on -               ba s ed on                       va ri a bl e pa rt ba s ed        ba s ed on                     ba s ed on                          ba s ed on                     ba s ed on                    ba s ed on                Fi x pa rt ba s ed on            ba s ed on                     • Fi xed pri ce:               ba s ed on              ba s ed on                     ba s ed on the pea k         ba s ed on                    ba s ed on                        ba s ed on                     ba s ed on
7    cons umpti on, m 2 or other                 ba s ed on pea k dema nd                 cons umpti on - ba s ed          on cons umpti on;                 cons umpti on - ba s ed        cons umpti on                       cons umpti on a nd the         cons umpti on (MWh)           cons umpti on (MWh) - the s ubs cri bed                    cons umpti on, wi th           ca l cul a ted by the          cons umpti on pl us     cons umpti on                  dema nd                      cons umpti on                 cons umpti on                     cons umpti on                  cons umpti on - ba s ed
     pa ra meters s uch a s pea k                                                         on pea k dema nd                 fi xed pa rt ba s ed on           on pea k dema nd                                                   fi xed a nnua l fee                                          ba s ed on pea k          power, Energy                    the excepti on bei ng          hea ted a i r s pa ce          other pa ra meters da y                                                                                                                                                            on pea k dema nd
     dema nd?                                                                                                              m3                                                                                                                                                                dema nd (fi xed           cons umpti on ba s ed            hea t a l l oca ti on          (m3), or ra rel y the          & ni gth, s qua re
                                                                                                                                                                                                                                                                                             cha rge)                  on hea t                                                        pea k hea t ca pa ci ty        meters or cubi c
                                                                                                                                                                                                                                                                                                                       cons umpti on. There                                            (MW).                          meters
                                                                                                                                                                                                                                                                                                                       a re a mendments                                                • Va ri a bl e (energy)
                                                                                                                                                                                                                                                                                                                       whi ch concern                                                  pri ce: Ca l cul a ted
                                                                                                                                                                                                                                                                                                                       va l ua bl e                                                    from the mea s ured
                                                                                                                                                                                                                                                                                                                       modi fi ca ti ons ,                                             hea t cons umed (GJ)
                                                                                                                                                                                                                                                                                                                       revi s i on of thes e
                                                                                                                                                                                                                                                                                                                       pri ces bei ng
                                                                                                                                                                                                                                                                                                                       contra ctua l l y
III. How l ong does a Di s tri ct                [i ndi vi dua l a ns wer]                1 yea r, but not l onger         Di s tri ct hea ti ng             undetermi ned                  A contra ct on a n                  undetermi ned                  undetermi ned                 undetermi ned             Between 12 a nd 20               See ques ti on 1.5b            undetermi ned                                                                         6 yea rs ; pri ces a re      undetermi ned                 Open peri od,                     undetermi ned                  undetermi ned
8    Hea ti ng contra ct l a s t a nd a re                                                tha n 5 (i ndexi ng on           contra cts a re                   dea dl i ne                    i ndefi ni tel y peri od,           dea dl i ne. Pri ce ca n       dea dl i ne                   dea dl i ne; DH           yea rs                                                          dea dl i ne; no pri ce                                                                a djus ted monthl y          dea dl i ne                   modi fi ca ti on cl a us es       dea dl i ne                    dea dl i ne; contra ct
     there a ny pri ce a mendment                                                         energy pri ce i ndex)            perma nent                                                       pri ce l i s t us ua l l y          be regul a ted on                                            compa ny i s a l l owed                                                                   a mendment cl a us e                                                                  a fter the contra cts                                      wi th ma nda tory                                                ca n be ended wi thi n
     cl a us es fores een?                                                                (Indus try: from 1 yea r                                                                          va l i d 1 yea r                    yea rl y ba s i s .                                          to cha nge pri ce i f                                                                                                                                                                                                                      noti fi ca ti onn                                                three month. No
                                                                                          up to 20 or l onger )                                                                                                                                                                              cha nges i n                                                                                                                                                                                                                               procedure, a ccordi ng                                           pri ce a mendment
                                                                                                                                                                                                                                                                                             producti on cos ts , i n                                                                                                                                                                                                                   to the l ega l                                                   cl a us es .
                                                                                                                                                                                                                                                                                             l egi s l a ti on,                                                                                                                                                                                                                         a uthori ti es tha t a re
                                                                                                                                                                                                                                                                                             ci rcums ta nces , or the                                                                                                                                                                                                                  governi ng the hea t
                                                                                                                                                                                                                                                                                             need to promote                                                                                                                                                                                                                            s uppl y (ANRSC, ANRE)
                                                                                                                                                                                                                                                                                             energy s a vi ng.
                                                                                                                                                                                                                                                                                             Cha nge ha s to be
                                                                                                                                                                                                                                                                                             i nformed a t l ea s t
III. Where ca n cus tomers turn i n         bi l l i ng a nd i nforma ti on               bi l l i ng a nd                 DH compa ny a nd Cos t            DH compa ny (s peci a l        a ccount proces s er,        Da ni s h Energy                      bi l l i ng a nd              bi l l i ng a nd          bi l l i ng a nd                 bi l l i ng a nd               Cons umers ’                   “ca l l center” of DH     bi l l i ng a nd             bi l l i ng a nd             bi l l i ng a nd              Bi l l i ng a nd                  DH compa ny                    bi l l i ng a nd
9    ca s e of compl a i nts a nd a re a ny center - na ti ona l regul a tory             i nforma ti on center            a l l oca ti on compa ny;         conta ct poi nt for            conta cts a re provi ded Regul a tory Authori ty                   i nforma ti on center         i nforma ti on center     i nforma ti on center -          i nforma ti on center -        As s oci a ti on both on       compa ny                  i nforma ti on center        i nforma ti on center        i nforma ti on center         Informa ti on Center,                                            i nforma ti on center -
     conta ct poi nts menti oned on the a gency                                           (conta ct gi ven on the          Hea ti ng pl a nts ’              Cons umer                      on bi l l s , on DH          (DERA )                               (conta ct gi ven on the       (conta ct gi ven on the Loca l a uthori ti es -            to the courts (no              regi ona l a nd                                          (conta ct gi ven on the      (conta ct gi ven on the      (conta ct gi ven on the       Court of La w.                                                   or cus tomers '
     bi l l ?                                                                             bi l l )                         tel ephone conta cts              compl a i nts ), Croa ti a n   compa ny webs i tes ; i f                                          bi l l )                      bi l l ); Cons umer       As s oci a ti on of              s peci a l i ns ti tuti on)    na ti ona l l evel s                                     bi l l )                     bi l l ), Energy             bi l l a nd webs i te)                                                                         a s s oci a ti ons .
                                                                                                                           a re menti oned i n the           Energy Regul a tory            i t dea l s wi th hea t                                                                          Agency or Fi nni s h      cus tomers                                                                                                               Sta te Energy                Authori thi es (NVE)                                                                                                        Swedi s h DH As s .
                                                                                                                           bi l l a s wel l a s the          Agency, Cons umer              cos ts a l l oca ti on                                                                           Competi ti on                                                                                                                                      Ins pectora te under                                                                                                                                     i ntroduced a s ys tem
                                                                                                                           na me of s ervi ng cos t          Protecti on                    i ns i de a bui l di ng to                                                                       Authori ty                                                                                                                                         the Mi ni s try of                                                                                                                                       ca l l ed “Reko”. Every
                                                                                                                           a l l oca ti on compa ny.         As s oci a ti ons              the owner a ccrdi ng                                                                                                                                                                                                                                Energy, Na ti ona l                                                                                                                                      cus tomer to a
                                                                                                                           Dependi ng on the                                                the Decree 372/2001                                                                                                                                                                                                                                 Control Commi s s i on                                                                                                                                   compa ny tha t i s Reko-
                                                                                                                           i nforma ti on needed                                            Col l . ; wi th compl a i ns                                                                                                                                                                                                                        for Pri ces a nd Energy,                                                                                                                                 certi fi ed ca n turn to
                                                                                                                           the cus tomer s houl d                                           to Energy Regul a tory                                                                                                                                                                                                                              Executi ve i ns ti tuti on                                                                                                                               the Reko Qua l i ty
                                                                                                                           conta ct both.                                                   Offi ce                                                                                                                                                                                                                                             of the muni ci pa l i ty,                                                                                                                                boa rd -> boa rd
                                                                                                                                                                                                                                                                                                                                                                                                                                                Sta te cons umer                                                                                                                                         a s s es es the i s s ue
                                                                                                                                                                                                                                                                                                                                                                                                                                                ri ghts protecti on                                                                                                                                      a nd rul es
                                                                                                                                                                                                                                                                                                                                                                                                                                                s ervi ce
                                                                                                                                                       0                                                                    0
IV.   How a re the ta ri ffs s tructured?        fi xed pri ce - va ri a bl e energy      fi xed pri ce - va ri a bl e     fi xed pri ce - va ri a bl e fi xed pri ce - va ri a bl e        A one-component                     Connecti on fee -              va ri a bl e energy pri ce - fi xed pri ce                fi xed pri ce - va ri a bl e   fi xed pri ce - va ri a bl e   fi xed pri ce - va ri a bl e   di ffers throughout       -                            va ri a bl e energy pri ce; fi xed pri ces for a           fi xed pri ce                     fi xed pri ce - va ri a bl e   fi xed pri ce - va ri a bl e
1                                                pri ce - connecti on fee                 energy pri ce                    energy pri ce / Sofi a ,      energy pri ce                      pri ce - a fi xed pri ce            fi xed pri ce - va ri a bl e   connecti on fee              (proporti ona l to the       energy pri ce -                energy pri ce -                energy pri ce / DHW            country                                                s ometi mes                 reques ted ca pa ci ty-                                          energy pri ce -                energy pri ce
                                                                                                                           Bul ga ri a i s 40.39 euro                                       of a uni te (CZK/GJ);               energy pri ce                                               pea k hea t dema nd) - connecti on fee                      connecti on fee                s epa ra te                                                                           connecti on fee             expres s ed i n zł. from                                         connecti on fee (i n
                                                                                                                           per MWh                                                          2-component pri ce –                                                                            va ri a bl e energy pri ce -                                                                                                                                                     (s i ngl e fa mi l y        MW ordered ca pa ci ty                                           ra re ca s es )
                                                                                                                                                                                            pa yment of                                                                                     connecti on fee                                                                                                                                                                  hous es )                   va ri a bl e hea t pri ces -
                                                                                                                                                                                            s ubs cri bed l oa d +                                                                                                                                                                                                                                                                                       expres s ed i n zł for GJ
                                                                                                                                                                                            pa yment of                                                                                                                                                                                                                                                                                                  ? pri ces of hea t
                                                                                                                                                                                            cons umpti on                                                                                                                                                                                                                                                                                                s upport – expres s ed
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                         i n zl . for m3 or ton
IV.   How much does a n a vera ge                   [i ndi vi dua l a ns wer]           Pri ce from EUR 55-            a vera ge cus tomer       Ea ch DH s uppl i er ha s   -                         Fi xed cos t: 20 – 40%       Va ri a bl e pri ce 100%      Accordi ng to our             fi x pa rt + connecti on   For a n exa mpl e ca s e   An a vera ge yea rl y          -                         -                              Not rel eva nt        An a vera ge cus tomer         56 euros (not                 dependi ng on the          very di fferent
2     cus tomer pa y for ea ch of the                                                   80/MWh (energy fee             pa ys a bout 242 euro     i ts own pri ces for                                  Va ri a bl e cos t: 60 –                                   s ta ti s ti cs (pri ces on   fee: 35 %                  of 160 kW connected        di s tri ct hea ti ng pri ce                                                                                  i n 2009 pa i d 5 057.73       i cl udi ng VAT)              regi on; a vera ge pri ce: dependi ng on wha t
      a bove menti oned (III.1) ta ri ff                                                i ncl .; VAT excl .)           yea rl y (6 MWh) fi xed   ta ri ff el ements                                    80%                                                        1.1.2010), (pri ces           va ri a bl e pa rt: 65 %   l oa d, 288 MWh            fl uctua tes wi del y by                                                                                      zł/MW gros s for               (i ncl udi ng s ubs i di es ) between 0,0899 a nd        compa ny the
      i tems ?                                                                          Cons umpti on: 50-80%          cos t a bout 40%                                                                                                                           i ncl ude a l l ta xes )                                 cons umpti on the          s ettl ements between                                                                                         ordered ca pa ci ty            34 euros (not                 0,0997                     cus tomer i s
                                                                                        Ba s i c/dema nd                                                                                                                                                          one fa mi l y hous e                                     a vera ge mi xed pri ce    120.000 a nd 200.000                                                                                          however 42,38 zł/ GJ           i ncl udi ng VAT)                                        connected to. In
                                                                                        cha rge: 20-50%                                                                                                                                                           (bui l di ng vol ume 500                                 i s 64,27 €, the           HUF, s o a bout                                                                                               gros s for a hea t .           (wi thout s ubs i di es )                                genera l a bout 20% of
                                                                                        Energy fee: 0-10%                                                                                                                                                         m3):                                                     dema nd ra te i s 31,12    160.000 HUF (5% VAT                                                                                           In 2009 a s ha re the                                                                   the pri ce i s fi xed fee
                                                                                        Meter fee: 0-10%                                                                                                                                                          • connecti on fee 3                                      € per kW a nd the          i s excl uded) i s                                                                                            energy pri ce wa s                                                                      a nd the res t i s hea t
                                                                                        VIE: Indus try a nd                                                                                                                                                       360 €                                                    energy pri ce i s 46,98    repres enta ti ve wi th                                                                                       20,1 % a nd fi xed                                                                      energy pri ce
                                                                                        SME: EUR 67.516,08                                                                                                                                                        • fi xed pri ce / yea r                                  € per MWh. Pri ces a re    45% fi xed pri ce a nd                                                                                        pri ces wa s 79,9 % i n
                                                                                        per MW a nd yea r,                                                                                                                                                        360 € (28,9%)                                            wei ghted a nd do not      55% va ri a bl e (energy)                                                                                     the a ctua l a vera ge
                                                                                        EUR 26.49 per MWh                                                                                                                                                         • energy pri ce / yea r                                  i ncl ude VAT.             pri ce. /1 EUR= 275                                                                                           pri ce.
                                                                                        a pa rtments : EUR                                                                                                                                                        885 € (71,1%)                                                                       HUF/
                                                                                        0,2543 per m²                                                                                                                                                             • tota l a nnua l cos t 1
                                                                                        us ea bl e l i vi ng a rea                                                                                                                                                245 €
                                                                                        a nd month, EUR
                                                                                        30,8583 per MWh.                                                                                                                                                          s ma l l bl ock of fl a ts
                                                                                                                                                                                                                                                                  (bui l di ng vol ume
                                                                                                                                                                                                                                                                  5000 m3)
                                                                                                                                                                                                                                                                  • connecti on fee 12
                                                                                                                                                                                                                                                                  240 €
                                                                                                                                                                                                                                                                  • fi xed pri ce / yea r 2
                                                                                                                                                                                                                                                                  730 € (21,5%)
                                                                                                                                                                                                                                                                  • energy pri ce / yea r
                                                                                                                                                                                                                                                                  9 950 € (78,5%)
                                                                                                                                                                                                                                                                  • tota l a nnua l cos t 12
                                                                                                                                                                                                                                                                  680 €
IV.   Is domes ti c wa rm wa ter                    Yes , s epa ra tel y - No, together Someti mes yes – m³            Yes                       No, together wi th          Yes                       No, together wi th           No, together wi th            No, together wi th                                       No, together wi th         DHW metered                    No (but potenti a l l y   Wa rm wa ter i n fl a ts       No, together wi th    No, together wi th             Yes , s epera tel y         Depends of the wa y         No, together wi th
3     metered s epa ra tel y? If s o, how           wi th hea ti ng.                    pri ce. Someti mes                                       hea ti ng.                                            hea ti ng.                   hea ti ng.                    hea ti ng.                                               hea ti ng.                 s epera tel y/ ta ri ff        by bui l di ng owner)     a re mea s ured by hot         hea ti ng.            hea ti ng.                                                 prepa ri ng domes ti c      hea ti ng.
      a nd wha t ki nd of ta ri ffs a ppl y?                                            together wi th                                                                                                                                                                                                                                                cons i s ts of va ri a bl e                              wa ter meters . Ta ri ffs                                                                                       hot wa ter
                                                                                        hea ti ng (MWh.)                                                                                                                                                                                                                                              a nd fi xed pa rt                                        for hea t us ed wa rm                                                                                           (prepa ra ti on wi th
                                                                                                                                                                                                                                                                                                                                                                                                               wa ter prepa ra ti on                                                                                           hea t s ta ti on -
                                                                                                                                                                                                                                                                                                                                                                                                               di ffers l i ttl e bi t from                                                                                    pri ma ry - mea s ured
                                                                                                                                                                                                                                                                                                                                                                                                               ta ri ffs for hea t us ed                                                                                       by wa ter meter a nd
                                                                                                                                                                                                                                                                                                                                                                                                               for hea ti ng of                                                                                                then bi l l i ng wi th
                                                                                                                                                                                                                                                                                                                                                                                                               premi s es . It depends                                                                                         ta ri ff for m3;
                                                                                                                                                                                                                                                                                                                                                                                                               on owners hi p of                                                                                               prepa ra ti ons wi th
                                                                                                                                                                                                                                                                                                                                                                                                               wa rm wa ter                                                                                                    hea t s ta ti on -
                                                                                                                                                                                                                                                                                                                                                                                                               prepa ra ti on                                                                                                  s econda ry -
                                                                                                                                                                                                                                                                                                                                                                                                               fa ci l i ti es .                                                                                               mea s ured di rectl y)




IV.   Is Di s tri ct Hea ti ng ba s ed on a         ba s ed on cos t-pri ce - ba s ed   ba s ed on cos t-pri ce,                                 ba s ed on cos t-pri ce     ba s ed on cos t-pri ce   ba s ed on a cos t-pri ce ba s ed on cos t-pri ce          ba s ed on cos t-pri ce       ba s ed on ma rket-        ba s ed on ma rket-        Res i denti a l           ba s ed on the cos t           -                              ba s ed on ma rket-   ba s ed on cos t-pri ce        ba s ed on cos t a nd       ba s ed on cos t-pri ce     ba s ed on cos t-pri ce -
4     cos t or ma rket pri ce?                      on ma rket-pri ce                   but a l s o ha ve to be                                                                                                                                                                                 pri ce                     pri ce                     cus tomers : ba s ed on but a l s o compa i red                                         pri ce                                               a pproved pri ces                                       ba s ed on ma rket-
                                                                                        competi ti ve (oi l , ga s ,                                                                                                                                                                                                                                  cos t-pri ce              wi th the ma rket pri ce                                                                                           (ANRE a nd ANRSC)                                       pri ce
                                                                                        bi oma s s )                                                                                                                                                                                                                                                  New, other                for na tura l ga s a nd
                                                                                                                                                                                                                                                                                                                                                      cus tomers : non-         oi l .
                                                                                                                                                                                                                                                                                                                                                      a uthori zed (di s count)
                                                                                                                                                                                                                                                                                                                                                      pri ce
IV.   Pl ea s e i ndi ca te a nd des cri be                                             Devel opment of pri ce                                   Bea ri ng i n mi nd the                               The hea t meter ca n           The s tructure of           -                             -                          -                           -                         -                             -                              -                     Sha re of VAT i n the          -                           -                            -
5     a ny other i nforma ti on rega rdi ng                                             of di s tri ct hea ti ng i s                             very effecti venes s of                               regi s ter a nd s tore a       ta ri ffs i s determi ned                                                                                                                                                                                                     pri ce of both hea t,
      ta ri ffi ca ti on you s ee a s rel eva nt.                                       much more s ta bl e                                      the Hea t Ta ri ff                                    l a rge number of da ta by the Competi ti on                                                                                                                                                                                                                 ga s a nd el ectri ci ty i s
                                                                                        tha n the                                                s ys tem, i t i s a l s o                             tha t a l l ow a more          Boa rd.                                                                                                                                                                                                                       22%
                                                                                        devel opment of                                          worth menti oni ng                                    deta i l ed ta ri ffi ca ti on
                                                                                        other energy s ources                                    tha t the current                                     ba s ed on the
                                                                                        (pri ce devel opment                                     s ys tem of ta ri ff                                  cons umpti on pa ttern;
                                                                                        of oi l a nd ga s i n                                    determi na ti on i s                                  pea k va l ues ,
                                                                                        2008). Increa s i ng                                     compl i ca ted; i t                                   cons umpti on duri ng
                                                                                        pri ces or decrea s i ng                                 i nvol ves l ong                                      pea k hours , fl ow /
                                                                                        pri me energy pri ces                                    a dmi ni s tra ti ve                                  return tempera ture.
                                                                                        a re pa s s ed very l a te                               procedures a nd the                                   Provi der ca n reva rd a
                                                                                        res p. i n l onger                                       ta ri ff a mounts a re                                certa i n cons umpti on
                                                                                        i nterva l s to the end-                                 cha nged                                              pa ttern whi ch l ea ds
                                                                                        cus tomer.                                               a pproxi ma tel y once a                              to l ower producti on
                                                                                                                                                 yea r i .e. i t does not                              cos ts or di rect energy
                                                                                                                                                 a l l ow a fa s t                                     s a vi ngs .
                                                                                                                                                 res pons e to the
                                                                                                                                                 cha nges i n i nput fuel
                                                                                                                                                 pri ces .
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1




III.2
III.3




III.4
III.5


III.6
III.7
III.8
III.9

IV.1




IV.2

IV.3

IV.4




IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?




How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?




How is a District Heating Bill structured?
What kind of information is compulsory on a bill?


Are there any explanations sent together with the bill?
                                         2
Is billing only based on consumption, m or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?




How much does an average customer pay for each of the above mentioned (III.1) tariff items?

Is domestic warm water metered separately? If so, how and what kind of tariffs apply?

Is District Heating based on a cost or market price?




Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
Economical handling of heating facilities; statistics; technical objectives
Yes
DH provider owns meter
final end consumer; corporate customer (buidling owner / house cooperative); industry; public
Yes (in bigger cities)
No (apart from Vienna)
20% VAT, Energy tax (depending on use of primary energy)
Yes
Consumer protection laws (KSchG, HeizKG)
Yes, price regulation law

Once a year (depending on contract)
substation - individual home - on the radiator
vaporiser - electronic type
No
Yes (for heatmeter. At the moment app. 30,00 EUR/year in Vienna)
Every 5 years
Consumer have to subscribe - Customer reads the meter by himself

Vienna: charging per provided MWh (very big customers with
different technical standards)
apartments – basic charge/month per m² useable living area
and an energy price after consumption (MWh); warm water
is charged per m³
industry – demand charge after connection power (kW resp.
MW) as well as energy price after provided MWh
ST: private and business customers – charging by warm
water meters
Apartments: heat cost allocators; loss is divided pro rata per
m², no differing in warm and heating water
Once a month and harmonized bill/year, down payment is
based on year before
Key accounts: interval according to contract (monthly or
charging/year with down payment)
heat provider - house owner/housing cooperative


VIE: attachment
OÖ: attachment
Private and business customers: energy price – demand rate
– energy transfer – meter rent – meter rent for limiter – VAT
Apartments: energy price – demand rate – energy transfer –
service costs meter rent – meter rent for limiter – VAT
 -

OÖ: price index information; price regulator information
VIE: explanations written on the back of the bill
based on consumption - based on peak demand
1 year, but not longer than 5 (indexing on energy price index)
(Industry: from 1 year up to 20 or longer )
billing and information center (contact given on the bill)

fixed price - variable energy price

Price from EUR 55-80/MWh (energy fee incl.; VAT excl.)
Consumption: 50-80%
Basic/demand charge: 20-50%
Energy fee: 0-10%
Meter fee: 0-10%
VIE: Industry and SME: EUR 67.516,08 per MW and year, EUR
26.49 per MWh
apartments: EUR 0,2543 per m² useable living area and
month, EUR 30,8583 per MWh.
Sometimes yes – m³ price. Sometimes together with heating
(MWh.)
based on cost-price, but also have to be competitive (oil, gas,
biomass)
Development of price of district heating is much more stable
than the development of other energy sources (price
development of oil and gas in 2008). Increasing prices or
decreasing prime energy prices are passed very late resp. in
longer intervals to the end-customer.
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3




III.4
III.5
III.6
III.7
III.8
III.9


IV.1
IV.2
IV.3
IV.4




IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?




How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?


How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?




Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes - see file
only for billing
Yes
DH provider owns meter, substation
final end consumer


 20% VAT for public services in Bulgaria including district heating, gas, electricity etc
(Many heating plants in Bulgaria are state property)

Yes; prices calculated according to Price-formation law, prices are supervised byState Energy and Water Regulatory Commiss

once a month, in substation by DH company

Yes; all types used, also appartement meters depending on type of installation
Yes, according to the Energy act the sub metering is obliged into the condominium-project buildings
Yes
every 2 years; Maintenance of meters is not fixed
All customers receive individual information about his own meter readings on the exact day of the reading.

fixed cost – percentage calculated by formula (m3), variable cost – read on the meters and warm-water costs
Once a month - usually harmonized
external company individual billing; DH provider read the allocation meters, household heat meters and warm-water meters
The final District Heating Bill contains information about
energy - fixed cost(percentage and m3), variable cost
(readings of meters in units) and hot-water (readings ot
meters in m3).
to show how much energy is consumed or invoiced in advance. Final bills also contain meters’ readings

variable part based on consumption; fixed part based on m3
District heating contracts are permanent
DH company and Cost allocation company; Heating plants’ telephone contacts are mentioned in the bill as well as the name o

fixed price - variable energy price / Sofia, Bulgaria is 40.39
euro per MWh
average customer pays about 242 euro yearly (6 MWh) fixed cost about 40%
Yes
d Water Regulatory Commission (SEWRC)




m-water costs

ters and warm-water meters and calculate the final bills




n the bill as well as the name of serving cost allocation company. Depending on the information needed the customer should contact both
the customer should contact both.
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9




II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5

III.6
III.7
III.8


III.9

IV.1

IV.2
IV.3
IV.4




IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?




How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?

Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?


Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?

How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?




Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
statistics
Yes
Customer owns substation - DH provider owns meter, substation
final end consumer
No
Yes
23% VAT
No
Croatian Energy Regulatory Agency (HERA), Consumer protection associations
Yes, Croatian Regulatory Energy Agency (HERA)

once a month by DH company; only for tariff customers that
have an individual heat meter twice a year (these are very
few)
substation
electronic type
No
No for heat meters, only for heat cost allocators and these are subject to individual contracts between the service companies and
Re-verification every 3 years (ultrasonic heat meters every 5 years)
only for heat cost allocators - Customer can access his own data on the internet


Once a month
heat provider
DH bill submitted
Specification of items on the bill
detailed explanation of the billing details, numbers of call-
centres for customer support
based on consumption - based on peak demand
undetermined deadline
DH company (special contact point for Consumer
complaints), Croatian Energy Regulatory Agency, Consumer
Protection Associations

fixed price - variable energy price

Each DH supplier has its own prices for tariff elements
No, together with heating.
based on cost-price
Bearing in mind the very effectiveness of the Heat Tariff
system, it is also worth mentioning that the current system
of tariff determination is complicated; it involves long
administrative procedures and the tariff amounts are
changed approximately once a year i.e. it does not allow a
acts between the service companies and customers (not DH supplier)
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1




III.2
III.3




III.4
III.5
III.6
III.7
III.8
III.9




IV.1
IV.2
IV.3
IV.4




IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?




How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?




How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
                                         2
Is billing only based on consumption, m or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?




How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?




Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes                                                           Energy Act (Act no. 458/2000 Coll. in an actual amendment), De
statistics; technical objectives
Yes                                                           Energy Act (Act no. 458/2000 Coll.Act on Energy Management (
DH provider owns meter, substation
final end consumer; corporate customer (buidling owner / house cooperative); industry
Yes                                                           Yes in forms of towns, communities, regional Energy concepts/
Yes                                                           YES – there is necessary to get an approval of regionally compe
A reduced VAT 10 % is applied on DH; normal VAT 20 % is applied on natural gas and electricity.
No, some posibilities to get investment grants for plants     No subsidies to the DH price some possibilities to get some inve
Consumer protection measures are stated by the Energy Act (Act no. 458/2000 Coll.) – in the competences of the Energy regu
Yes, the Energy regulatory Office. Prices of thermal energy supplied by the Supplier to all clients are regulated using the meth

once a month; by heat supplier
                                                          Meters are situated
individual home; metered information: consumption, flow, media temperatures in heat exchanger stations or at the thresho
vaporiser; electronic type                                Cost allocators are used vaporiser and electronic types and also
No
No (component of DH price)                                No special fee. Costs of metering are involved in DH price.
every 4 years                                             Metering is officially verified 1 x in 4 years in accordance with th
No


no different types of customers. Basis for heating: actual
consumption, eventually a share of actual consumption by
m2; Basis for warm-water: actual consumption or in cases of
consumers are supplied from one heat exchanger station -
30 % by m2 and 70 % by m3 of hot water consumption          We do not distinguish a type of customer – for all customers is t


In general - monthly advanced payment and annual account.
(Monthly invoices – heating bill by actual consumption and
hot water by actual consumption divided according the
previous year. Annual account – “13th invoice” re-account
of heating costs if metered values from costs allocators are
available and hot water by actual consumption of consumers
in the given year (in Pilzen in practice for example).
                                                                 Billing and allocation inside the building: building owner
Billing: heat provider; Costs allocation: specialised companies;Billing is provided by heat supplier, costs allocation is provided

Heat: specific unite of heat consumption (GJ, only in some
cases kWh) x unite price (CZK/GJ, seldom CZK/kWh)
Hot water: specific unite of hot water (GJ, kWh) x unite
price (CZK/GJ, CZK/kWh) + consumption (m3) cold water x
price per m3 cold water
None
A detailed annex to an invoice – dividing on take off points, statement of meters
based on consumption
A contract on an indefinitely period, price list usually valid 1
year                                                             A contract on an indefinitely period, price list usually valid 1 yea
account processer, contacts are provided on bills, on DH company websites; if it deals with heat costs allocation inside a build


A one-component price - a fixed price of a unite (CZK/GJ);
2-component price – payment of subscribed load + payment
of consumption
-                                                          2component price is seemed as a problem, consumers feel very
Yes                                                        YES – by a meter for water heating metering or by a meter for h
based on cost-price                                        On a cost price according the ERO regulation principles
. in an actual amendment), Decree no. 477/2006 Coll. ……………….

.Act on Energy Management (Act. No 406/2000 Coll.), in their actual amendments


es, regional Energy concepts/politics as it is required by the Act on Energy Management (406/2000 Coll. In an actual amendment).
approval of regionally competent Building office.

e possibilities to get some investment grants for the production plants, not for DH networks renovation (Operational Program for the Envi
 mpetences of the Energy regulatory Office and State Energy Inspection.
 are regulated using the method of materially regulated prices. The price of thermal energy in a regulated year can only reflect economica


nger stations or at the threshold of the building depending on nature/parameters of delivery can be also submeters involved. Metered pa
 and electronic types and also indicators with a radio transfer (without entry)

are involved in DH price.
n 4 years in accordance with the Act on metrology.




stomer – for all customers is the same way of billing, the same unite price for residential and other consumption. Heating – actual consum




 , costs allocation is provided by specialised companies, the building owner is responsible of billing and allocation inside the building accor
d, price list usually valid 1 year (with regard to the ERO Price Decision)
costs allocation inside a building to the owner accrding the Decree 372/2001 Coll. ; with complains to Energy Regulatory Office




problem, consumers feel very sensitively an increase of fixed part by lower consumption; shares of 2 components differ significantly with
g metering or by a meter for hot water consumption metering (water meter at the threshold to a heater)
 regulation principles
 In an actual amendment).


 Operational Program for the Environment under the responsibility of the Ministry for the Environment)

ed year can only reflect economically justifiable costs, adequate profit and VAT pursuant to special legislation.


o submeters involved. Metered parameters resulted from the meters are as follows: consumption, flow, media temperatures.




                                                                                        Hot
umption. Heating – actual consumption, eventually a share of actual consumption by m2 ; 
 water - by actual consumption or in cases




 llocation inside the building according the Decree 372/2001 Coll. (stipulating the rules for a calculation of costs for heat energy for heatin
nergy Regulatory Office




mponents differ significantly with the fuel costs; for an example in a DH system based on indigenous brown coal the components are 50
media temperatures.




by actual consumption or in cases of consumers supplied from one heat exchanger station - 30 % by m2 and 70 % by m3 of hot water cons




of costs for heat energy for heating and costs for supplying warm service water to final consumers)
own coal the components are 50 : 50 (and during the summer period heating is offered only for variable costs, this means 50 % of the DH
                                        According the Decree 477/2008 Coll. On
and 70 % by m3 of hot water consumption;

e costs, this means 50 % of the DH price of the heating season), due to the reason, that the fixed costs of the year are to be covered durin
f the year are to be covered during the heating season
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1
III.2
III.3
III.4
III.5
III.6
III.7

III.8
III.9


IV.1

IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?

How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?


How are the tariffs structured?

How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No
Economical handling of heating facilities
No answer
DH provider owns substation
final end consumer; corporate customer (buidling owner / house cooperative); public
Yes
No
25% VAT
No
Price Monitoring and complaints handling by Energy Regulatory Authority
Yes, Danish Energy Regulatory Authority (DERA )

Once a year (as a minimum); by the customer or by an appointed person or via Automatic Meter Reading system
individual home; consumer/meter ID, accumulated energy, accumulated volume, hour counter
Yes (in cases where heat meters can not be used or in case of sub-metering in multi-family houses)
No (mandatory to measure for each independent home)
Yes (separate “meter fee” or included in the fixed annual fee)
Every 6 years; re-verification depends on the results of this
Customer reads the meter by himself - Customer can access his own data on the internet


basis:consumption by the meter in for
example kWh multiplied by the unit price
Plus annual fee depending on the size of
the building or by the connected
(available) power.
Hot water is prepared after the meter,
there is only one price for heating no
matter of purpose
Bills are usually harmonized over the year (4 or 6 bills per year, covering ¼ or 1/6 of the expected annual consumption)
heat provider. house owner/housing cooperative is responsible for each flat (or can hire a service company)
 -
 -
 -
based on consumption and the fixed annual fee
undetermined deadline. Price can be
regulated on yearly basis.
Danish Energy Regulatory Authority (DERA )

Connection fee - fixed price - variable
energy price
Fixed cost: 20 – 40%
Variable cost: 60 – 80%
No, together with heating.
based on a cost-price
The heat meter can register and store a
large number of data that allow a more
detailed tariffication based on the
consumption pattern; peak values,
consumption during peak hours, flow /
return temperature. Provider can revard a
certain consumption pattern which leads
to lower production costs or direct energy
savings.
ding system




nual consumption)
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9

IV.1
IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
Statistics
No answer
Customer owns substation
corporate customer (buidling owner / house cooperative); industry; public
Yes
No
20% VAT
No
Ex-ante price regulation by the Competition Board
Yes, Competition Board or local municipality

Once a month; by the customer
substation; volume of heat
vaporiser
No
No
every second year
Customer reads the meter by himself

basis: volume of energy (MWh) consumed in total for heating and tap water consumed via building's substation. The owner of the
Once a month, based only on the actual consumption. The harmonization over the year is not in use.
house owner/housing cooperative
DH bill submitted
volume of the heat consumed and the price of the heat
Usually no explanations. The notice of the new price, to be implemented on next bill, might be presented at the bill as comment.
based on consumption (MWh)
undetermined deadline
billing and information center (contact given on the bill)

variable energy price - connection fee
Variable price 100%
No, together with heating.
based on cost-price
The structure of tariffs is determined by the Competition Board.
ed via building's substation. The owner of the house is presenting separate bill to each flat (distributed according to the area (m2) of the particular flat)




 might be presented at the bill as comment.
cording to the area (m2) of the particular flat).
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1




III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9
IV.1




IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?




How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?
How are the tariffs structured?




How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
Quality control of meters; Checking of the contracted heat load; Consultation services/Energy services/Energy management
Yes
DH provider owns meter
final end consumer; corporate customer (buidling owner / house cooperative); industry; public
No (not national, but depending on the municipality)
No
22% (23% from July); excise taxes of fuels in heat production included
No
No
No specific DH regulation, but general price regulation

Once a month; by the costumer (till 2012 remote reading)
Substation
No
No
No
no legislation
yearly report to the customer - Customer can access his own data on the internet


basis: metered consumption (MWh) and contracted
heat demand (peak demand: heat effect kW or
water flow m3/h), monthly fixed charge for
individual customer (22% in average; the smaller
building, the higher share). The heating cost in the
building is then normally divided between the
apartments (also offices etc.) according to the floor
area (m2) (not on the responsibility of the DH
company)

Once a month, according to the actual heat
consumption. In addition to the energy fee there is
also a fixed monthly fee which is correspondent to
the peak demand of the building.
DH company may also offer a “harmonized” invoice
as a customer service once a year.
house owner/housing cooperative
DH bill submitted
At the moment, there is only a recommendation made by the association. New law of energy services: same information than
No. Once (or twice) a year: separate report on heat consumption (history from previous years, comparison to other custome
based on consumption (MWh) - based on peak demand (fixed charge)
undetermined deadline; DH company is allowed to change price if changes in production costs, in legislation, circumstances,
billing and information center (contact given on the bill); Consumer Agency or Finnish Competition Authority
fixed price (proportional to the peak heat demand) -
variable energy price - connection fee

According to our statistics (prices on 1.1.2010),
(prices include all taxes)
one family house (building volume 500 m3):
• connection fee 3 360 €
• fixed price / year 360 € (28,9%)
• energy price / year 885 € (71,1%)
• total annual cost 1 245 €

small block of flats (building volume 5000 m3)
• connection fee 12 240 €
• fixed price / year 2 730 € (21,5%)
• energy price / year 9 950 € (78,5%)
• total annual cost 12 680 €

big block of flats (building volume 25000 m3)
• connection fee 33 800 €
• fixed price / year 8 780 € (15,0%)
• energy price / year 49 770 € (85,0%)
• total annual cost 58 550 €
No, together with heating.
based on cost-price
-
ices/Energy management




ces: same information than the electricity bill
mparison to other customers), plus estimation of expenses for the coming year. New Energy efficiency service law requires to send a cons

egislation, circumstances, or the need to promote energy saving. Change has to be informed at least one month before.
ervice law requires to send a consumption report (more in the question 1.2)

e month before.
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1




III.2
III.3
III.4


III.5
III.6
III.7
III.8

III.9

IV.1

IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?




How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?


What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?

Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?

How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No
Substation monitoring; Consultation services/Energy services/Energy management
Yes
DH provider owns meter
final end consumer; corporate customer (buidling owner / house cooperative); industry; public
Yes
No
Fix part (pumping, maintenance, renovating) 5,5%; Energy consumption 19,6% (only 5,5% if Renewable Energy share is above
Yes, if there is EnR production source
Protection by local authorities
No, but general price regulation by municipality council

Once a month; by operator // Once a day; by remote control
individual home; metered information: total heat delivered to substation or one meter for space heating and one meter for c
vaporiser - electronic type, more often submeters
Yes
No
no legislation
Customer can access his own data on the internet

Basis: DHW billing made on cold water volume and an index (kWh/m3)
Fix part (R2 : pumping, maintenance, renovation
and Investment) : twice a year
Energy consumption (R1): Once a month
(harmonized once a year)
heat provider - house owner/housing cooperative
Reminder of subscription tariffs, concerned period of time, amount to be paid (together with heat meter value (index) and ga
Primary energy index and heat price revision
formula
Heat meter reading value
Link to website to explain how the bill is calculated. Information in case of considerable modification of the price and in case
Fix part based on the subscribed power, Energy consumption based on heat consumption. There are amendments which con
Between 12 and 20 years
billing and information center - Local authorities -
Association of customers

fixed price - variable energy price - connection fee
fix part + connection fee: 35 %
variable part: 65 %

based on market-price
-
 wable Energy share is above 50%)




 heating and one meter for cold water; m3 and Temperatures




at meter value (index) and gas price index (in the case heat price depend on primary energy such as gas)). We sometime have revision form




tion of the price and in case of replacement of indications in the formula of revision.
 are amendments which concern valuable modifications, revision of these prices being contractually planned every five years.
). We sometime have revision formula, the statement of the actual indications of moment, and the degrees days of the month,….




nned every five years.
ees days of the month,….
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9

IV.1
IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
Only for billing
No (not yet)
DH provider owns meter; Customer owns substation
final end consumer; corporate customer (buidling owner / house cooperative); industry; public
No (only on local level)
No
19% VAT, Energy tax (depending on use of primary energy)
No (but bonuses for electricity from cogeneration)
Consumer protection by AVBFernwärmeV (e.g. price amemdment clause, termination of contracts)
No

Once a year; by the DH company
substation; delivered heat
vaporiser - electronic type
No (but there is an obligation to use heat allocators)
Yes
Maintaining is not necessary. The re-verification is due every 5 years.
The meter readings have to be presented in the bill.

Basis: individual consumption as metered by the district heating company (MWh or kWh, in some cases the m³); In cases of h
Once a year. Customers have to pay a monthly advance. These advances are harmonized over the year.
heat provider - house owner/housing cooperative
DH bill summited
metered heat, value of the tax, advance payments, calculation method
No (not required by law, individual comanies are free to send additional information)
based on consumption, with the exception being heat allocation
See question 1.5b
billing and information center - to the courts (no special institution)

fixed price - variable energy price - connection fee
For an example case of 160 kW connected load, 288 MWh consumption the average mixed price is 64,27 €, the demand rate
No, together with heating.
based on market-price
 -
ome cases the m³); In cases of heat allocation, the basis for the cost allocation is dependant on the contract. It must be based on the floo




rice is 64,27 €, the demand rate is 31,12 € per kW and the energy price is 46,98 € per MWh. Prices are weighted and do not include VAT.
 ract. It must be based on the floor space of the flat in m² (30 to 50 % of total consumption) and on the heat allocator readings (50 to 70 %




weighted and do not include VAT.
heat allocator readings (50 to 70 % of consumption).
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5




II.6
II.7
III.1
III.2
III.3
III.4




III.5
III.6




III.7
III.8

III.9


IV.1
IV.2
IV.3




IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?




How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?
What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?




What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?




Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?

Where can customers turn in case of complaints and are any contact points mentioned on the bill?


How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?




Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
technical objectives; monitoring the DH network energy losses
No
DH provider owns meter; DH provider owns substation (in residentials)
final end consumer; corporate customer (buidling owner / house cooperative); industry; public
No
Yes
5% VAT (gas and electricity 25%)
No
Consumer protection by Act on DH Supply (Customers can turn to the Consumer's Authorities)
Yes

once a month -once a year heat-meters in the substations; once a year warm water by customer or DH company
Substation
Yes
No
No
Heat-meter: validation every 4
years.
Individual water-meter: validation
every 6 years
Customer can access his own data on the internet
Space heating:
Residential customers: fixed price
(actual month) or variable price:
a) Monthly fee/part payment/ is
paid /based on the real
consumption in the last heating
period/ Calculation method: Total
heat energy consumption of the
building / total heated air space of
all the flats (m3) gives a ratio and
this ratio and the heated space of
the concerned flat m3 will given the
amount of the bill for the flat.,
b) Or: Real consumption of the
month is has to be paid
Other customers: fixed price (actual
month) or variable price (real
consumption of the month).

DHW: Fixed price concerned for the
actual month in every cases.
Residential customers:
1. Variable price: Monthly fee is
paid. Calculation method: Measured
heat energy consumption for DHW
supply for all the flats in the building
(GJ). A ratio (GJ/consumed wm3) is
calculated from the total heat
Billing system is the same like the reading system of the meters. See II.1.
heat provider
DH bill submitted (detailed information see questionnaire)

information about the obligations
prescribed by the Accountancy Law
and the Act on District Heat Supply.
(See III./4: District heating bill)
No, sometimes marketing information
• Fixed price: calculated by the
heated air space (m3), or rarely the
peak heat capacity (MW).
• Variable (energy) price: Calculated
from the measured heat consumed
(GJ)
undetermined deadline; no price amendment clause
Consumers’ Association both on
regional and national levels

fixed price - variable energy price /
DHW separate
An average yearly district heating price fluctuates widely by settlements between 120.000 and 200.000 HUF, so about 160.000 HU
DHW metered seperately/ tariff
consists of variable and fixed part
Residential customers: based on
cost-price
New, other customers: non-
authorized (discount) price
 -
customer or DH company
000 and 200.000 HUF, so about 160.000 HUF (5% VAT is excluded) is representative with 45% fixed price and 55% variable (energy) price. /1 EUR= 275
and 55% variable (energy) price. /1 EUR= 275 HUF/
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9

IV.1
IV.2

IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?

Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No


DH provider owns meter, substation
varies througout country
Yes, on a municipal level
No
VAT differs throughout countries and for different customers
Yes, not specified
There are none
No price regulation

Once a month; by the DH company

Yes, but only on secondary side by building owner to allocate costs
No
No




-
Once a month, or every second month/ harmonization depends on customer
building owner


in some cases the bill gives also informations for reducing the energy cost
based on consumption plus other parameters day & nigth, square meters or cubic meters

“call center” of DH company

differs throughout country
-
No (but potentially by
building owner)
based on the cost but also compaired with the market price for natural gas and oil.
-
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8




III.9

IV.1
IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?




Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
technical objectives
Yes
DH provider owns meter
No answer
Yes
Yes
9% VAT
No answer
No answer
Yes, The National Control Commission for Prices and Energy

Once a month; by the DH company// Once an hour; by remote control
substation
electronic type
No
No
heat meters installed in buildings, apartment houses and other objects: every 2 years; Heat meters with nominal flow rate no
Customer can access his own data on the internet

 -
Once a month, cover the actual consumption of the respective period. Possible to get harmonized bill over the year.
heat provider
DH bill submitted
amount of heat/hot water supplied to the consumer during the settlement period, price thereof, amount payable by the con
information about contact persons and possible way for payment
based on consumption


billing and information
center (contact given on
the bill)
State Energy Inspectorate
under the Ministry of
Energy, National Control
Commission for Prices and
Energy, Executive
institution of the
municipality, State
consumer rights protection
service

-
-
Warm water in flats are
measured by hot water
meters. Tariffs for heat
used warm water
preparation differs little bit
from tariffs for heat used
for heating of premises. It
depends on ownership of
warm water preparation
facilities.
 -
 -
rs with nominal flow rate not more than 1,5 m3/h, installed in one or two family houses or in apartments: every 4 years




d bill over the year.


amount payable by the consumer
ts: every 4 years
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9

IV.1
IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
Statistics; basis for taxes on electricity, fossil flues and GHG; basis for emissions control
No (no specific law, but…)
???
corporate customer (buidling owner / house cooperative); industry; public
Yes
???
25% VAT
Yes
Price regulation
Yes, Norwegian Energy Directorate

Once a year; by DH company (industrial customers: remote control; private estates: 3 times a year)
on return pipe on suppliers side of the heat exchanger; kWh, flow, high and low temperature
No
No
No
Flow unit every 5 years. Temperature sensors and integrator unit every 10 years.
Customer can access his own data on the internet




Apartment buildings: one common meter situated
in the DH substation, measuring the use of DH in
kWh. The common bill for heating and hot water
can be divided per apartment by a professional
third part.
One family houses: A two-pipe system with a DH
meter, register all use of DH (heating and hot
water)
A four pipe system has a m3 meter for hot water,
registering the number of m3 hot water used.
Signals are transferred to the energy meter for
heat, both readings are reported inn to the billing
system, the energy in the hot water are calculated
as if all the water are heated from 5 degrees to 55
degrees celsius. With a specific heat capacity of
water equal to 4,2 kJ/kg,K, the energy content is
measured as 58 kWh/m3 on the bill.
Service buildings: as for apartment buildings
Customers with remote reading (about 40% of the
volume): once a month, based on the actual
consumption of the previous month.
Other customers: four A-konto bills, and one
annual account, where the annual use of DH are
divided on 12 month after a fixed profile, based on
historical degree days for a period of the last 30
years in Oslo.
heat provider
Identical to the invoice for the consumer of electricity

No
based on the peak demand
6 years; prices are adjusted monthly after the contracts
billing and information center (contact given on the bill), Energy Authorithies (NVE)

variable energy price; sometimes connection fee (single family houses)
Not relevant
No, together with heating.
based on market-price
-
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5

II.6
II.7




III.1
III.2
III.3
III.4




III.5




III.6
III.7
III.8

III.9
IV.1




IV.2
IV.3
IV.4

IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?

How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?




What kind of information is compulsory on a bill?




Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?

Where can customers turn in case of complaints and are any contact points mentioned on the bill?
How are the tariffs structured?




How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?

Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
technical objectives
Yes
DH provider owns substation; DH provider owns meter
corporate customer (buidling owner / house cooperative); industry; public
Yes
Yes
No answer
No
Technical conditions function of DH Network
Yes, Energy Regulatory Office

Once a month; by DH company
substation
electronic type
No
No

heat meters every 4 years; water meters every 5 years




Basis: fixed payments- for ordered capacity ( MW)
- variable payments- for transfer and consumed energy (GJ)
Once a month, based on individual heat meters
heat provider

 - object address
- tariff group
- quantity of used energy
- quantity capacity ordered
- isolate price
- value of sale

- information about the way of accounting for in case group
heating.
- actualization of prices-list- when the prices are change
based on consumption
undetermined deadline
billing and information center (contact given on the bill and
website)
fixed prices for a requested capacity- expressed in zł. from
MW ordered capacity
variable heat prices- expressed in zł for GJ
? prices of heat support – expressed in zl. for m3 or ton

An average customer in 2009 paid 5 057.73 zł/MW gross for
ordered capacity however 42,38 zł/ GJ gross for a heat .
In 2009 a share the energy price was 20,1 % and fixed prices
was 79,9 % in the actual average price.
No, together with heating.
based on cost-price
Share of VAT in the price of both heat, gas and electricity is
22%
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7




I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7




III.1
III.2

III.3
III.4




III.5
III.6
III.7


III.8
III.9

IV.1

IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?




What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?




What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?

Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?




What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?


How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?

How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
technical objectives, economical handling of heating facilities
No (not yet)
DH provider owns meter. Substation and heat distribution system are concessioned from owner (community)
final end consumer; corporate customer (buidling owner / house cooperative); industry
Yes
Yes
TVA is the same for all (19%)
No

Law No. 325/2006: Heat user rights:
- to receive heat out of the dstribution installations (networks) according to the
heat supply contract;
- to have acces to the metering apparatus used to calculate the heat bill;
- to request thew heat supplier to troubleshoot the failures and distturbancies
occured in the distribution installations (networks);
- to be refunded by the heat supplier in case damages occur due to the supplier
fault;
other user rights as per heat supply contract , as wel as Law No. 51 ;
- to be notified in due time regarding stoppage of heat supply;
to have acces or to receive, on request , information regarding the tarrifs
structure used by the heat supplier.

Yes: ANRE (heat produced in cogeneration) + ANRSC (heat produced without cogeneration)

Once a month; at the openning and closing of the heat season; in the presence of both the representative of heat supplier and rep
At the "connection point"; information metered: energy, time period
Yes, vaporisers and electronic type used in SOME regions. At <20% of total number of customers
Not mandatory on national level. For domestic warm water most communities have flow meters on each appt
No charge for user. The metrology verification fee is covered by the heat supplier.
Every 4 years (energy meters)
Customer reads meter by himself (representative of the owners association is present when meter is read)


Heating bill is calculated on the basis of energy meters reading.
Domestic warm water bill is calculated as a sum of amounts representing the
heat used to prepare the warm water and the cold water that is used for. In this
case, readings are available at the building connection point (energy meter) and
in the apartments (flow meters). The difference (representing installation
losses) is distributed among the users according to the heated space (in square
meters) owned by each of them.
Monthly. Only one comunity (Timisoara City) is using a flat type billing system (in order to distribute evenly throughout the entire y
Domestic warm water - owners association.
Cost allocation - companies that installed the devices.
Heat - used for heating
Heat - used for domestic warm water preparation
Cold water - used for domestic warm water preparation
Total/Period invoiced/Prices
Heat supplier/ User
Previous values billed and not cashed
Quantities
Prices (approved by ANRE or ANRSC)
Supplier
User
Invoiced period.
Total/Period invoiced/Prices
Heat supplier/ User
Previous values billed and not cashed
No
based on consumption
Open period, modification clauses with mandatory notificationn procedure,
according to the legal authorities that are governing the heat supply (ANRSC,
ANRE)
Billing and Information Center, Court of Law.

fixed price
56 euros (not icluding VAT) (including subsidies)
34 euros (not including VAT) (without subsidies)
Yes, seperately
based on cost and approved prices (ANRE and ANRSC)
-
from owner (community)




oth the representative of heat supplier and representative of user


 flow meters on each appt


nt when meter is read)




der to distribute evenly throughout the entire year the high values resulted in the heating season). In this case the harmonization is done in december.
case the harmonization is done in december.
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3
III.4
III.5
III.6
III.7
III.8
III.9


IV.1

IV.2




IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?
How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?


How are the tariffs structured?

How much does an average customer pay for each of the above mentioned (III.1) tariff items?




Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
Yes
statistics
Yes
Customer owns meter - DH provider owns meter, substation
final end consumer
Yes
No
20% VAT
Yes, but only for biomass district heating systems
Formation of Prices for Production and Distribution of Steam and Hot Water in the Heating Transmission System
Yes, Minister of the Economy

once a month, by DH company
heat meter (Heat consumption in kWh, flow, peak consumption, return temperature)
vaporiser - electronic type
Yes (from 30.9.2011)
Yes
five years
Customer can access his own data on the internet

Variable part (use of energy (kwh) x price per kWh); Fixed part (Connection power x price per MW/year or m2 x price per m2
Once a month
house owner/housing cooperative


trends and characteristics of consumption once a year
based on consumption
undetermined deadline
DH company

fixed price - variable energy price - connection fee (in rare
cases)
depending on the region; average price: between 0,0899 and
0,0997

Depends of the way preparing domestic hot water
(preparation with heat station - primary - measured by
water meter and then billing with tariff for m3; preparations
with heat station - secondary - measured directly)
based on cost-price
 -
smission System




W/year or m2 x price per m2/year); Other costs (metering, maintaining of heat station, billing, addition for obligatory energy savings)
or obligatory energy savings)
I.1
I.1b
I.2
I.3
I.4
I.5
I.5b
I.6
I.7
I.8
I.9

II.1
II.2
II.3
II.4
II.5
II.6
II.7

III.1
III.2
III.3




III.4
III.5
III.6
III.7
III.8
III.9

IV.1
IV.2
IV.3
IV.4
IV.5
Question
Does a national law concerning the billing and metering of District Heating exist?
Is the metered information used only for billing or are there any other purposes?
Are there national laws implementing the “Energy end-use efficiency and energy services directive” (2006/32/EC)?
How is the ownership of District Heating systems structured?
Who are the customers of the District Heating Systems?
Is there any heat planning on a national, regional or municipal level?
Is there a regulation regarding the possibility to disconnect permanently from the network?
How much VAT and other taxes apply to District Heating compared to other heating solutions such as gas and electricity?
Are there subsidies for District Heating and the enlargement of the system?
What are the consumer protection measures of relevance to District Heating?
Is there any price regulation and who supervises this regulation?

How often are meters read and by whom?
Where is the point of metering and what kind of information is metered and collected?
Are cost allocators (vaporiser or electronic type) used?
Is there any obligation for sub metering?
Is there a “meter fee” or any other price for metering or metering services and if so how much?
How often do meters have to be maintained and re-verified?
Apart from the bill, are meter readings presented to the customer and if so how?

What is the basis for a District Heating bill and how is it calculated?
How often are bills issued and are they harmonized over the year?
Who is responsible for individual billing and cost allocation?




How is a District Heating Bill structured?
What kind of information is compulsory on a bill?
Are there any explanations sent together with the bill?
Is billing only based on consumption, m2 or other parameters such as peak demand?
How long does a District Heating contract last and are there any price amendment clauses foreseen?
Where can customers turn in case of complaints and are any contact points mentioned on the bill?

How are the tariffs structured?
How much does an average customer pay for each of the above mentioned (III.1) tariff items?
Is domestic warm water metered separately? If so, how and what kind of tariffs apply?
Is District Heating based on a cost or market price?
Please indicate and describe any other information regarding tariffication you see as relevant.
Answer
No, but (partially) coverd by other legislation
Economical handling of heating facilities
No
DH provider owns meter; Customer owns substation
final end consumer; corporate customer (buidling owner / house cooperative)
No
Yes
25% VAT
No
DH act: right for information, right to call mediation by a governmental institution
No

Once a month; by DH company // Once an hour; by remote control
substation
No
No
No
flow meter < 1.5 m3/h every 10 years; flow meter > 1.5 m3/h every 5 years; temperature meter every 10 years
Customer can access his own data on the internet

basis: kWh. There are other items on the bill (see iii.4) such as fixed fee etc but in the end it is the energy that the customer pays fo
This is up to the DH company (once a month based on the actual consumption in kWh / based on calculated consumption)
heat provider (but no responsibility for cost allocation)
No rules/regulation -> billing varies from company to
company. But on a basic level the bills always contains one
or more of these components:
- Fixed fee or price
- Heat energy price
- Seasonal pricing
- Prices on water flow through substation
- Heat power price
Company name, contact data, VAT number; price per kWh, total amount payable for that period; consumption data and contact in
No
based on consumption - based on peak demand
undetermined deadline; contract can be ended within three month. No price amendment clauses.
billing and information center - or customers' associations. Swedish DH Ass. introduced a system called “Reko”. Every customer to

fixed price - variable energy price
very different depending on what company the customer is connected to. In general about 20% of the price is fixed fee and the res
No, together with heating.
based on cost-price - based on market-price
 -
ure meter every 10 years


nd it is the energy that the customer pays for. Some suppliers divides the total consumption on a year with 12 and issues a bill for that every month (no
 based on calculated consumption)




 at period; consumption data and contact information to independent energy advisers




 a system called “Reko”. Every customer to a company that is Reko-certified can turn to the Reko Quality board -> board asseses the issue and rules


bout 20% of the price is fixed fee and the rest is heat energy price
th 12 and issues a bill for that every month (not very usual) and we have those who measures actual consumption and issues bills accordingly (more co




y board -> board asseses the issue and rules
umption and issues bills accordingly (more common) and every case in between.

				
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