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					                                                                                                                                        Not Committed
                                                                                                                                 eServices - Work Request Log
                                                                                                                                                                                                                    BC,
                                                                                                                                                       Assumptions/De     Desired     Committed                           RMT                      Bus Req.
#    Priority Capability                               Category       Requestor                                                                                                                   Notes            GBC,               IWR#
                                                                                  Description                                                          pendencies       Release Date Release Date                         ID#                       Status
                                                                                                                                                                                                                    RD
                                                                                  The purpose of this request is to assess the impact of the pending
                                                                                  NPA split in Kentucky. At this time we need technical analysis to
                                                                                  determine any impacts to existing functionality. The business is in
                                                        Billing/
1      H*     NPA Split Kentucky                                         MB       the process of analysis and will develop any additional requirements                    4/1/2010                On Hold                 10947
                                                       Mandate
                                                                                  that may be needed for customer communication. The existing 270
                                                                                  area code will be split and a new 364 area code will be introduced.

                                                                                  This is a consultative work request to review the new consolidated
                                                       Account                                                                                                                                    On Hold
2      H*     New ATT Privacy Policy                                     MB       ATT Privacy Policy to assure the Online Channel is in compliance                                                                        7565      60017036          N/A
                                                     Management                                                                                                                                   Merger Related
                                                                                  once it is issued.
                                                                                  The goal of this project is deliver a Product A bill display for a
                                                                                  bundle of services that could include local service, VM, LD, and
              Single SE Product A Billing Project                                                                                                                                                                                 IWR0807240484
3      H                                                 Billing         CS       legacy DSL broadband service in the SE Region. It allows for a                          2/2/2009                                        12836                    In Progress
              [SE]                                                                                                                                                                                                                 and PIW 13859
                                                                                  complete customer record accessible to service representatives and
                                                                                  an integrated customer bill.
                                                                                  Utilize primary bill page real estate to promote our key business
                                                                                  products (Product U, DSL, etc.) to specifically targeted customers.
                                                                                  Unlike regular Bill Page Messages, these ads will be mini-versions                                                                              IWR0807220434
4      H      APA                                        Billing         CS                                                                                              10/10/2008                                       12837
                                                                                  of bill inserts including graphics and varying fonts. The current bill                                                                           and PIW 31216
                                                                                  page location for, AT&T Benefits will be replaced with the new mini-
                                                                                  insert based on hierarchy logic in EBMIS.
                                                                                  Please add Atlas ad serving and action tags to the following MAC
                                                                                  pages:
                                                                                  https://myaccount.bellsouth.com/apps/mac/MyAccount/Controller.jpf
                                                                                  https://myaccount.bellsouth.com/apps/mac/MyProfile/Controller.jpf
                                                                                  https://myaccount.bellsouth.com/mac/logout/macLogout.html The
                                                                                  Atlas tags will REPLACE the Aspen targeting we currently have in
                                                       Account
5      H      Adding Atlas Tags to MAC                                   MB       MAC. Attached are the ad serving tags. Here are the action tags.                       9/15/2008    9/15/2008                    GBC    12680
                                                     Management
                                                                                  Bellsouth.com MAC Action Tags
                                                                                  https://myaccount.bellsouth.com/apps/mac/MyAccount/Controller.jpf
                                                                                  https://myaccount.bellsouth.com/apps/mac/MyProfile/Controller.jpf
                                                                                  https://myaccount.bellsouth.com/mac/logout/macLogout.html


                                                                                  Provide a ubiquitous 24 X 7 X 365 election mechanism across the
                                                       Account                    Retail * R1 regions (East/Midwest/Southeast/Southwest/West).
6      H      CPNI Opt Out Mandate                                       MB                                                                                               4/1/2009                                 GBC    12532     711145409      In Progress
                                                     Management                   This will be provided by a combination of IVR, Online and Service
                                                                                  Representative / Call Center accessibility.
                                                                                  The purpose of this project is to add the KSTTJ INVIT email and
              AT&T eBill KSTTJ INVIT Email                                        associated process for delivery to the East region. In addition, this
7      H                                                 Billing         CS                                                                                              2/15/2008                                 BC     7666    IWR0707273177
              Enhancements                                                        project scope includes adding the ORC (Online Registration Code)
                                                                                  to the INVIT email for all 4 legacy S regions.
                                                                                  *** Submitting on behalf of PK *** Requesting a VST consultation
                                                                                  (~200 hrs) to review 22 state email address collection and
                                                                                  maintenance. Review of the email delivery systems in the 22 states.
                                                                                  • IT & Business will collaborate to full understand email address
                                                                                  collection, notification & maintenance processes in corporation
                                                                                  today. • Create Roadmap & path forward to consolidate & collapse
                                                                                  our processes to have a single enterprise solution. • Consultative
                                                                                  Review of Email Delivery in the 22 states. External apps using the
              VST-Email Address Collection and                                    ODS as a golden source - use the email service in addition to the
8      H                                             Email Delivery      JT                                                                                               3/1/2008     8/1/2008                    BC     11658   IWR0803068058
              Maintenance                                                         set email service. • Legacy T in scope. Projects within this program
                                                                                  will continue to enhance the corporations reach across the customer
                                                                                  base to increase relationships through email. Marketing messaging
                                                                                  and transactional emails will be delivered to customer to both
                                                                                  promote new products and services as well as keep customers
                                                                                  informed of their activity with AT&T. Critical success factors for this
                                                                                  program include: *Maintaining industry standards (i.e. CAN-SPAM
                                                                                  regulations). This project closely aligns with IWR0706151827.

                                                                                  Online use of initial email address on account if service is less than
              FCC Deferred 10 - use initial email
9      H                                                 FCC             BF       30 days. (ORC). FCC deferred items list number 10. FCC Mandate                                                                          11721                    Complete
              address if service less than 30 days
                                                                                  and is funded by FCC project
                                                                                  The system shall not send any notifications to the customer when
              FCC Deferred 11 - No notifications                                  the CSR cancels or rejects the 3rd party eBill enrollment request
10     H                                                 FCC             BF                                                                                                                                               11722                    Complete
              when CSR cancels 3rd party eBill                                    FCC deferred items list number 11. FCC Mandate and is funded by
                                                                                  FCC project
                                                                                  Allow all three delivery options ORC in eChannel (currently only
                                                                                  supports AO) ** Though the "deferred item" only states eChannel,
              FCC Deferred 12 - 3 ORC delivery
11     H                                                 FCC             BF       this also impacts eCARE, and adds Email as a delivery option there.                                                                     11723                    Complete
              options in eChannel
                                                                                  FCC deferred items list number 12. FCC Mandate and is fun

                                                                                  The Ecare Account Management (ECAM) tool will be modified to
              FCC Deferred 13 - The ECAM admin
                                                                                  give a customer the choice of delivery methods when requesting a
12     H      tool, Add delivery methods for temp        FCC             BF                                                                                                                                               11724                    Complete
                                                                                  temporary password. This includes postal delivery. FCC deferred
              password
                                                                                  items list number 13. FCC Mandate and is funded by FCC project



        Updated: 1/8/2012                                                                                                                                                                                                                                Page 1 of 94
                                                                                                                                    Not Committed
                                                                                                                             eServices - Work Request Log
                                                                                                                                                                                                                              BC,
                                                                                                                                                       Assumptions/De          Desired     Committed                                 RMT                 Bus Req.
#    Priority Capability                              Category    Requestor                                                                                                                            Notes                 GBC,              IWR#
                                                                              Description                                                              pendencies            Release Date Release Date                               ID#                  Status
                                                                                                                                                                                                                              RD
                                                                              Produce User Friendly Screens for testing for COLA AO and BST
              FCC Deferred 15 - Testing for COLA
13     H                                                FCC          BF       output results. FCC deferred items list number 15. FCC Mandate                                                                                 GBC     11726
              AO and BST output results
                                                                              and is funded by FCC project
                                                                              "COLA currently is planning to send AO a file every 5 minutes. AO
                                                                              will be implementing a Web Service version to call AO to be
              FCC Deferred 16 - Real Time Web
14     H                                                FCC          BF       implemented by October 2007 release. In order to improve the time                                                                                      11730
              Service to AO
                                                                              it takes" ** This is a duplicate of #28, and was not entered by

                                                                              FCC Issue 09 - Add Security Questions to the Drop Down in Legacy
              Add Security Questions to the Drop                                                                                                                                                      Completed 4/15/08 cT
15     H                                                FCC          BF       S, T and B.                                                                                      cS - TBD                                       RD     11732               Complete
              Down in Legacy S, T and B                                                                                                                                                               Completed 5/15/08 cB
                                                                              Requesting Phase 1 funding. This project will add the Product E
                                                                              functionality to the SE Online Channel and replace the SE Online
16     H      Product E to the SE                     Paymnents      AR                                                                                                       12/12/2008                                     GBC     11522   801096295   Complete
                                                                              Payment system, EBPP. This project is the first step to promoting
                                                                              consistency for payments Online.
                                                                              Provide the ability for customers placing New orders online to
              FCC Deferred 27 NTH - Establish
17     H                                                FCC          BF       establish an online account at the same time. Deferred items list                                                                              GBC     11734
              Online Registration on New Order
                                                                              number 27. FCC Nice to Have - NOT funded by FCC project
                                                                              B and T customer notifications do not have the ability to have
              FCC Deferred 34 - Display the Correct
                                                                              different customer service call center numbers for different market
18     H      Service Center Phone Number on            FCC          BF                                                                                                                                                              11735
                                                                              segments: Res and Small Biz for cB, or Online and CallVantage for
              Notifications
                                                                              cT. Enhance all systems to pass required information from
              FCC Issues - Seperate 3rd Party ORC                             FCC Issue 60 - Separate 3rd Party ORC AO (Legacy T)
19     H                                                FCC          BF                                                                                                                                                              11737
              AO (Legacy T)
                                                                              Create a SOG process to add TAC FID's (eCBR regions) and Promo
                                                                              Codes (East) to accounts based on a BTN file. Process must be                                                           eCommerce business
20     H      Best Online Pricing SOG                   Billing      CS                                                                                                       10/18/2008                                             7437    60018591    Complete
                                                                              repeatable to accommodate for new campaigns with new TAC                                                                case funding
                                                                              FID/PC.
                                                                              To allow customers to view/pay their CB online. Initial scope will be Work to be done
              View and Pay Yverser and Wireless
21     H                                                Billing      CS       limited to Product U customers.                                           by wireless IT and    12/1/2008                                              11702               In Progress
              Combine Bill Online
                                                                                                                                                        Product U IT
                                                                              This is to allow a customer to sign up for combined bill in the
22     H      SE Combine Bill Online                    Billing      CS                                                                                                                                                      GBC     12529
                                                                              Southeast online
                                                                              Requesting GBC funding for Phase 1 and Phase 2. Pin-Less Debit
                                                                              Profile Conversion will convert all Credit profiles that use a Debit
                                                                              Card to Debit profiles. This will mean that a Debit Card profile
                                                                              transaction will be processed down the Debit network as long as the
                                                                              holding bank participates. Between 400,000 and 600,000 profiles
23     H      Pin-Less Debit Profile Conversion       Payment        AR       will be converted in the 13 state region. Work has already been                                 12/12/2008                                     GBC     11521               Complete
                                                                              completed for this conversion in another project. All that needs to be
                                                                              completed is testing and profile conversion. The project was not
                                                                              completed because of the negative impact on the customer
                                                                              experience. A resubmit needed to be completed by CAPM before
                                                                              this project could be deployed.
                                                                              This to update the 3rd Party eBill enrollment experience due to a
24     H      Third Party eBill Enrollment              Billing      KP       change in interpretation for the FCC CPNI Order as it pertains to 3rd                            6/1/2008               FCC Funding                    11656
                                                                              Party Billers
                                                                              SEE NOTES FOR FULL DESC. ~ This project would allow the
              eBill - View and Pay Through Secure       Billing               customer to receive their bill image and payment capabilities via a                                                                            BC or
25     H                                                             KP                                                                                                                                                              11526   60016825
              Email                                   /Payments               secure image. The customer can view and pay their bill from their e-                                                                           GBC
                                                                              mail in
                                                                              This project will allow a customer to make a payment on multiple
                                                                              accounts associated with their Online Account profile with one
                                                                              payment transaction. The customer should be presented with a page
                                                                              in the Payments section of the Account Manager portal showing
                                                                              each account with the current amount due and a field allowing them
                                                                              to enter the amount to be paid for each line item, pre-populated with
26     H      One Pay for Multiple Accounts           Payment        AR       the current amount due. A running total should be presented                                     12/12/2008                                     GBC     11528
                                                                              showing the total payment transaction. They should be allowed to
                                                                              select a payment method from either their stored profile or enter the
                                                                              information as is available today for single payments. The customer
                                                                              should still be allowed to schedule when the payment is to be
                                                                              transacted. All accounts should be included (Telco, Product U,
                                                                              Mobility etc).
27     H      Trouble Alert Messaging                   Billing      KP       Create a message display functionality on the account login                                      4/1/2008               Legacy B                RD     10989               Complete
                                                                              This project is to continue with the program associated with the FCC
                                                                              Mandaate CPNI Privacy Order 07-22 to implement passwords                                                                Driven By Offline
              FCC Mandare CPNI Privacy Order 07-
28     H                                                 IDM         BF       across AT&T enterprise-wide. This is a business mandated project                                10/17/2008              Channel - requesting           11579   710174863   Complete
              22 - Offline Password
                                                                              which covers the non-mandated part of password implementation to                                                        FCC Funding
                                                                              have enterprise wide consistency.
                                                                              This 9 state SE project will add functionality that will create process
                                                                              to add discounts to customer accounts when customer signs up for
                                                                              eBill. The process for applying discounts needs to be flexible and
29     H      SE eBill Discounting                      Billing      CS       repeatable with only static criteria being eBill registration. There is a                       10/18/2008                                     GBC     11529
                                                                              13 state project in progress, Best Online Pricing Order Generater
                                                                              (WR60018591) targeted for the June '08 release. which will make
                                                                              this functionality available in legacy S.
        Updated: 1/8/2012                                                                                                                                                                                                                                      Page 2 of 94
                                                                                                                                           Not Committed
                                                                                                                                    eServices - Work Request Log
                                                                                                                                                                                                                                BC,
                                                                                                                                                              Assumptions/De     Desired     Committed                                RMT            Bus Req.
#    Priority Capability                                  Category        Requestor                                                                                                                      Notes                 GBC,           IWR#
                                                                                      Description                                                             pendencies       Release Date Release Date                              ID#             Status
                                                                                                                                                                                                                                RD
                                                                                      Add ORC to New Order Confirmation Letter                                                                          Working project with
30     H      ORC in Welcome Packet                          IDM             BF                                                                                                  8/1/2008                                      GBC    11636          Complete
                                                                                                                                                                                                        PSC
                                                                                      In an effort to include those customers who are dryloop and DSL we
              Adding ISP eMail to email address of
31     H                                                     IDM             BF       would like to include the ISP email address as an email address of                        10/15/2008                                            12451
              record list - Legacy S
                                                                                      record for Legacy S.
                                                                                      Heuristic review of Check Order Status – This is to review the Check
                                                                                      Order Status applications and customer experience to improve what
                                                                                      we show to customers. We require customers to log in to view the
                                                                                      status of their order if current products/services are displayed,
                                                                                      however, this is only necessary if we display currently services. We
              Heuristic Review of Check Order                                         would like to provide customers with as much information as
32     H                                                 Order Status        ML                                                                                                                         Business Item                 12502             N/A
              Status                                                                  possible with as few credentials necessary. We also would like to
                                                                                      see if you have any usability on what customers expect from Check
                                                                                      Order Status to help us determine changes that need to be made
                                                                                      such as display/change appointment times, change their existing
                                                                                      order, display N order customer information, etc.

                                                                                      With the FCC CPNI project we removed emails from the Rep used
                                                                                      SuperCat tool if th email bounces. We would now like to display the
              Change inactive email address rules in
33     H                                                     IDM             BF       address, have an inacitve flag and finally be able to send temp                           7/10/2008                                             12670          Complete
              SuperCat
                                                                                      passwords to the address een if the address is marked as inactive.

                                                                                      We need the code modified so that in the event of a TNG alarm
34     H      Email ODS - automated rebooting           Email Delivery       JT       from a service failing an automatic reboot occurs. Currently the                          8/15/2008                                      RD     11556          Complete
                                                                                      service has to be restarted manually.
                                                                                      Implement the capability in SE to utilize Product E to take Advance
              Product E - Advance Payment/Deposit                                     Payment or Deposit for new wireline account establishment to
35     H                                                   Payment           AR                                                                                                 2/21/2009               Need Funding           BC     12573          Not Started
              New Connect                                                             satisfy security requirement for high and unknown risk customers.

                                                                                      Add spaces in Product E for rotating banners. Currently there is no
36     H      Product E - Banner Adds                      Payment           AR       place in Product E for any banners limiting the Marketing that can be                     12/17/2008                                     GBC    12681          Not Started
                                                                                      done on the payment pages.
                                                                                      This project will migrate the current Automatic Payment process in
                                                                                      the SE to the current Automatic Payment process in CAPM. The
              SE Recurring Payments Migration to                                      Product E Online and CSR payment system is currently migrating to
37     H                                                   Payment           AR                                                                                                 2/21/2009               No Start               WR     12683          Not Started
              CAPM                                                                    the SE replacing the SE Online payment process. This is the next
                                                                                      step in migrating the SE Online payment process to Product
                                                                                      E/CAPM.
                                                                                      Currently there are 3 different processes, one for each Legacy, for
                                                                                      interfacing with eBill and Payments with CheckFree. When the
                                                                                      customer is doing home banking they have to determine which
              CheckFree Consolidated User                                             Legacy company they have service in. This separates our company
38     H                                                   Payment           AR                                                                                                 12/21/2008              No Start               WR     12649          Not Started
              Experience                                                              and does not present One Company. In order to align CheckFree
                                                                                      with one AT&T, the systems need to be designed to present one
                                                                                      company to the customer and AT&T determines which entitiy the
                                                                                      customer is receives service.
                                                                                      Evaluate monthly and yearly cap in tandem with line-item dispute
39     H      BDA Cap Evaluation                            Billing          CS                                                                                                 10/21/2008                                     RD     12673          In Progress
                                                                                      value
                                                                                      The purpose of this request is to replace eBill with the term
              Replace eBill with Paperless Billing                                    'Paperless Billling' throughout the CPR, MAC Billing pages, banners,
40     H                                                    Billing          CS                                                                                                 11/7/2008                                      RD     12718
              (Billing)                                                               etc.. Changes will be implemented accross the 22 states via a
                                                                                      phased approach.. 13 state RMT# 12808.
                                                                                      The purpose of this request is to replace eBill with the term
                                                                                      'Paperless Billling' throughout the CPR, MAC Billing pages, banners,
              Replace eBill with Paperless Billing (9
41     H                                                    Billing          CS       etc.. Changes will be implemented accross the 22 states via a                             11/7/2008                                      RD     12877
              states) - CPR
                                                                                      phased approach.. 13 state RMT# 12808. - This is a child RMT
                                                                                      specific to CPR, for Parent 12718 (SE)
                                                                                      The purpose of this request is to replace eBill with the term
                                                                                      'Paperless Billling' throughout the CPR, MAC Billing pages, banners,
              Replace eBill with Paperless Billing (9                                 etc.. Changes will be implemented accross the 22 states via a
42     H                                                    Billing          CS                                                                                                 11/7/2008                                      RD     12879
              states) - MAC                                                           phased approach.. 13 state RMT# 12808. This is a child RMT
                                                                                      specific to MAC (My Account Center) application, for Parent 12718
                                                                                      (SE)
                                                                                      The purpose of this request is to replace eBill with the term
                                                                                      'Paperless Billling' throughout the CPR, MAC Billing pages, banners,
              Replace eBill with Paperless Billing (9                                 etc.. Changes will be implemented accross the 22 states via a
43     H                                                    Billing          CS                                                                                                 11/7/2008                                      RD     12880
              states) - Non-App Content                                               phased approach.. 13 state RMT# 12808. This is a child RMT
                                                                                      specific to SE Content team (non-app content) , for Parent 12718
                                                                                      (SE)
                                                                                      This RD is to update the text on the CLT pages so customers can
44     H      Update Text on CLT pages                  Svc Integration      ML       enter ZIP Code on all CLT pages and update text so existing                               8/18/2008                                      RD     12759          Complete
                                                                                      customers understand that they can put in ZIP Code.




        Updated: 1/8/2012                                                                                                                                                                                                                                  Page 3 of 94
                                                                                                                                         Not Committed
                                                                                                                                  eServices - Work Request Log
                                                                                                                                                                                                                  BC,
                                                                                                                                                              Assumptions/De     Desired     Committed                  RMT                     Bus Req.
#    Priority Capability                              Category        Requestor                                                                                                                          Notes   GBC,               IWR#
                                                                                  Description                                                                 pendencies       Release Date Release Date                ID#                      Status
                                                                                                                                                                                                                  RD
                                                                                  This request is to update the Online Account Services and Support
                                                                                  (also known as My World) page
              Update Online Account Services and                                  (http://www.wireless.att.com/accounts) so users can more easily
45     H                                            Svc Integration      ML                                                                                                     9/29/2008                        RD?    12841                   Not Started
              Support (My World) page                                             access their account management functions for Product U, Wireless
                                                                                  and Telco customers. UE work is needed to help decide layout in
                                                                                  conjunction with Home Page Optimization.
                                                                                  Brief Description: Migrate Legacy S account management platform
                                                                                  to Platform M. This will include all functions behind the logged-in
                                                                                  experience. Current Business Functionality: Current functionality
                                                        att.com
              Migrate Legacy S Account                                            that resides in the logged-in experience: • View Bill • Pay Bill •
46     H                                             Integration -       MB                                                                                                     12/1/2009                        BC     12707   IWR0808050709
              Management Platform                                                 Account Management (Products & Services) • Order Status • Profile
                                                      Platform M
                                                                                  Information • Change feature configuration Desired Business
                                                                                  Functionality: Migrate the above functionality and all relevant
                                                                                  linkages to the Platform M Platform.
                                                                                  Brief Description: Migrate Legacy B account management platform
                                                                                  to Platform M. Legacy B Account Management Platform resides on
                                                                                  its own hardware/infrastructure. This will include all functions behind
                                                        att.com                   the logged in experience. Current Business Functionality: Current
              Migrate Legacy B Account
47     H                                             Integration -       MB       functionality that resides in the logged-in experience: • View Bill •                          2/1/2010                        BC     12706   IWR0808050712
              Management Platform
                                                      Platform M                  Pay Bill • Account Management (Products & Services) • Order
                                                                                  Status • Profile Information Desired Business Functionality: Migrate
                                                                                  the above functionality and all relevant linkages to the Platform M
                                                                                  Platform.
                                                                                  The goal of this project is to improve the user experience of
              CheckFree Consolidated User
48     H                                              Payments           BF       customers who are enrolling in eBill via CheckFree or any 3rd party                            6/1/2009                        BC     12677
              Experience
                                                                                  biller.
                                                                                  Brief Description: 1) Revert back to the existing CheckFree eBill
                                                                                  enrollment process prior to implementation of the FCC CPNI Order
                                                                                  on 12/10/2007. The process implemented on 12/10 was determined
                                                                                  to be not necessary to in with compliance with the order and the
                                                                                  process prior to 12/10/07 was a simpler process for customers to
                                                                                  enable paperless billing. 2) Consolidate the 3 separate CheckFree
                                                                                  interfaces into one interface with the same look and feel from a
                                                                                  customer experience standpoint. Current Business Functionality: 1)
                                                                                  The current process for a customer to sign up for eBill via
49     H      CPNI CheckFree Items                   Paymnents           BF                                                                                                     12/1/2008                        BC     12699   IWR0808050726
                                                                                  CheckFree (Banking application) is a difficult multi-step process. 2)
                                                                                  Currently the CheckFree interface requires the customer to select
                                                                                  from a list of options (Legacy T, Legacy S, etc…) and often the
                                                                                  customer is selecting the incorrect option. Desired Business
                                                                                  Functionality: The following functionality is to be included as part of
                                                                                  this initiative: • Revert existing CheckFree eBill enrollment to pre
                                                                                  12/10/07 process • Consolidate the 3 separate CheckFree interfaces
                                                                                  into one interface that could be leveraged for wireless and U-verse.
                                                                                  o Customer should only select AT&T option and it should be up to
                                                                                  Brief Description: The purpose of this Multiple Account Recognition
                                                                                  project is to extend the existing Wireline service myWireless online
                                                                                  customers. This will provide one common login prompt that is
                                                                                  shared by other Wireline Online Acct management services today to
                                                                                  simplify the navigation to each site for access and management of
                                                                                  their accounts. Current Business Functionality: Multiple login pages
                                                                                  and flows are necessary for the customer to navigate to Mobility
              Multiple Account Recognition (MAR)        att.com
                                                                                  versus Wireline online services. Desired Business Functionality:
50     H      Capabilities Extended to myWireless    Integration -       BF                                                                                                      2/1/2009                        BC     12710   IWR0808050729
                                                                                  Extend MAR to mobility customers to allow for a common login
              Customers                               Platform M
                                                                                  screen that will capture the customer login ID and PWD and will poll
                                                                                  each online application authentication system to determine which
                                                                                  one they are associated with. From there, automatically direct the
                                                                                  customer to that self service site. This reduces confusion on behalf
                                                                                  of the customer by not knowing which login screen is associated
                                                                                  with which UID/PWD credentials they own

                                                                                  Brief Description: Create a single login experience across all AT&T
                                                                                  web properties. The focus of this project is to create a system that
                                                                                  will allow the customer to consolidate all of his AT&T IDs under a
                                                                                  single global ID and gain online access to all consolidated services
                                                                                  through a single login experience. Current Business Functionality:
                                                                                  Current business scenario involves customers logging in across
                                                                                  multiple web sites using multiple Login IDs. Desired Business
                                                        att.com
                                                                                  Functionality: A light weight system that sits on top of our existing
51     H      SSO/Single Customer Login              Integration -       BF                                                                                                      2/1/2009                        BC     12709   IWR0808050734
                                                                                  architecture. Scope of this initiative to include the following: • Global
                                                      Platform M
                                                                                  UID Registration (Establish GUID) • Allow for consolidated App UIDs
                                                                                  up to a single Global UID (Customer Opt In) o Ability for the
                                                                                  customer to de-consolidate services from a Global Login ID •
                                                                                  Accommodate Various Login Scenarios: o Application Level (Mostly
                                                                                  BAU) o Global UID Level (New) Global UID Profile Management
                                                                                  (Authentication Only)




        Updated: 1/8/2012                                                                                                                                                                                                                             Page 4 of 94
                                                                                                                                        Not Committed
                                                                                                                                 eServices - Work Request Log
                                                                                                                                                                                                                BC,
                                                                                                                                                            Assumptions/De     Desired     Committed                  RMT                     Bus Req.
#    Priority Capability                               Category       Requestor                                                                                                                        Notes   GBC,               IWR#
                                                                                  Description                                                               pendencies       Release Date Release Date                ID#                      Status
                                                                                                                                                                                                                RD
                                                                                  Move Product U Central to Platform M (entire logged-in experience).
                                                                                  Moves Wireless and Product U customers to one site. Allows for the
                                                         att.com                  retirement of the current Product U Central application. Will allow for
52     H      Move Product U Central to Platform M    Integration -      ML       better targeting for upsale and cross-sell revenues. Provides cost                           6/1/2009                        BC     12694   IWR0808050714   In progress
                                                       Platform M                 savings from platform consolidation. Provides to speed to market.
                                                                                  Will provide greater customer satisfaction and movement to one
                                                                                  ATT online site.
                                                                                  Enable Order Status for new customers who do not yet have an
                                                                                  account and update order status information for orders placed by
                                                                                  existing customers. This functionality is needed for Product U and
                                                         att.com                  wireline customers. Desired Business Functionality: • Non-
                                                      Integration -               authenticated order status flow for new customers (Product U, DSL
53     H      Enable Order Status                    Buyflow/Conve       ML       and Landline) • Phase 1 covers the following items: o Display DSL                           11/1/2009                        BC     12695   IWR0808050715   In progress
                                                          rsion                   Order Type (New, Update, Change, Move, Cancel, Disconnect,
                                                     Enhancements                 Reactivate) o Display Static IP address assignment o Display Order
                                                                                  Installation Date • Phase 2 covers the following item: o Provide
                                                                                  ability for customer to modify Order Installation Date (new and
                                                                                  existing customers)
                                                                                  Brief Description: Implement a process where the customer can
                                                                                  make one payment to pay for all the services to which they are
                                                                                  subscribed for AT&T on the MyWorld platform. Current Business
                                                                                  Functionality: Payments currently are made in the online experience
                                                                                  that is for the service to which the customer subscribes (i.e. Product
                                                                                  U, Account Management, My Account Center, Mobility). Requires
                                                         att.com                  interaction with multiple backend billing systems to support bill pay
54     H      1 Click Pay All                         Integration -      AR       for ATT.com customers. Payments are routed across these various                              6/1/2009                        BC     12704   IWR0808050705
                                                       Platform M                 systems depending on service/customers. Desired Business
                                                                                  Functionality: Allow customer to pay all of their bills at one time
                                                                                  regardless of what billing system the account exists in. As
                                                                                  applications are moved to the MyWorld platform the customer
                                                                                  should be able to make 1 payment for those services to AT&T, Will
                                                                                  facilitate payments for both combined bill and non-combined bill
                                                                                  customers.
                                                                                  1) EDW will need to create a process to map Product U BAN to
                                                                                  corresponding Mobility BAN for combined bill accounts. The data will
                                                                                  be sent via batch file daily to the Mobility Enterprise Directory (ED)
                                                                                  application and the CAPM team. This new mapping will eliminate the
                                                                                  Product U prod id within the Mobility systems. File attributes would
                                                                                  include: Product U BAN, Product U product id and corresponding
                                                                                  Mobility BAN. 2) Product U billing is required to send Product U
                                                                                  summary and detail billing data to BIBA as it is the enterprise bill
                                                        att.com
              Product U Combined Bill and                                         view system of record. BIBA will also be required to send Product U
55     H                                              Integration-       AR                                                                                                   12/18/2008   12/18/2008          GBC    12777   IWR0807210413
              Payments - MyWireless Platform                                      combined bill invoice data via XML to the my wireless account
                                                        MyWorld
                                                                                  platform (OLAM). BIBA will mirror the data file at the and attributes
                                                                                  being sent to AMSS currently. 3) PAM BIS/CAPM will be required to
                                                                                  accept OLAM via Quick Pay as a new payment source. The
                                                                                  following functions will be accessed to service Product U combined
                                                                                  bill only customers: One time Product U combined bill payment
                                                                                  (credit card, ACH, pinless debit) Auto pay enrollment and
                                                                                  management Future dated payment (ACH only) Last Payment
                                                                                  Method Payment History - 6 months 4) Create real time payment
                                                                                  Purpose of this project is to allow Product U customers to view and
                                                        att.com                   pay their combined bills online. Combined bills will include any
              Wireless View and Pay Uverse
56     H                                              Integration-       CS       combination of Product U and Wireless in one bill. Customers will                           2/15/2009    12/13/2008          GBC    11702
              Combine Bill Online
                                                        MyWorld                   have seamless experience for viewing and paying their combined
                                                                                  bills online.
                                                                                  Brief Description: Move combined Mobility & Landline bill to
                                                                                  MyWorld. Current Business Functionality: Current combined bill
                                                         att.com                  customers have to access the wireline site to view the combined bill
              Move Combined Landline & Mobility
57     H                                              Integration -      CS       and pay their bill. The customer can only see their wireless charges                        11/1/2009                        BC     12700   IWR0808050689
              Bill to MyWorld
                                                       Platform M                 on the wireless site. Desired Business Functionality: Allow
                                                                                  customers the ability to view and pay their landline and mobility bill
                                                                                  and view their usage via myWorld.
                                                                                  *** Submitting on behalf of PK *** Requesting a VST consultation
                                                                                  (~200 hrs) to review 22 state email address collection and
                                                                                  maintenance. Review of the email delivery systems in the 22 states.
                                                                                  IT & Business will collaborate to full understand email address
                                                                                  collection, notification & maintenance processes in corporation
                                                                                  today. Create Roadmap & path forward to consolidate & collapse
                                                         att.com
                                                                                  our processes to have a single enterprise solution. Consultative
              Email Address Collection and            Integration -
58     H                                                                 JT       Review of Email Delivery in the 22 states. External apps using ODS                          10/1/2009                        BC     12827   IWR0808050716
              Maintenance                              eSupport/
                                                                                  as a golden source - use the email service in addition to the
                                                          Tools
                                                                                  setemail service. Legacy T in scope. Projects within this program will
                                                                                  continue to enhance the corporations reach across the customer
                                                                                  base to increase relationships through email. Marketing messaging
                                                                                  and transactional emails will be delivered to customer to both
                                                                                  promote new products and services as well as keep customers
                                                                                  informed of their activity with AT&T.
        Updated: 1/8/2012                                                                                                                                                                                                                           Page 5 of 94
                                                                                                                                            Not Committed
                                                                                                                                     eServices - Work Request Log
                                                                                                                                                                                                                                  BC,
                                                                                                                                                              Assumptions/De     Desired     Committed                                  RMT                Bus Req.
#    Priority Capability                                 Category        Requestor                                                                                                                       Notes                   GBC,            IWR#
                                                                                     Description                                                              pendencies       Release Date Release Date                                ID#                 Status
                                                                                                                                                                                                                                  RD
              Change Billing FAQ to correct ebill                                    Correct billing FAQ to show the correct email address that sends out non-ODS
59     H                                               Email Delivery       JT                                                                                                  9/15/2008                                        RD     12594
              email address                                                          AT&T ebill emails                                                       impacting
                                                                                     Change the ODS Admin email notifications to indicate the
                                                                                     environment the message pertains to. The environments that should
60     H      Change ODS Admin email notifications Email Delivery           JT                                                                                                  9/15/2008                                        RD     12765
                                                                                     be included in the email message will be either Production and Pre-
                                                                                     Production.
                                                                                     The purpose of this request is to place a 'Go Paperless' link with
                                                                                     eBill Leaf icon within MAC and eBill pages viewable for paperless
                                                                                     customers. When selected, the customer will be taken to the 'Stop
                                                                                     Paper Bill' flow. This 'Go Paperless' link will be in a prominent
                                                                                     location in order to be easily identified by customers who want to
61     H      SE Go Paperless wi eBill Leaf                Billing          CS                                                                                                  8/15/2008    8/15/2008                           GBC    12612
                                                                                     stop their paper bill. Project includes link/click tracking to generate
                                                                                     reports on how many customers click the Go Paperless links. (a) &
                                                                                     (b) are for MAC RD 1525 & EBPPWE RD 1524 (c) is for Small
                                                                                     Business Account Center in CP&R application - RD1505

                                                                                     1. When there is only a quantity of 1 available for a partial
                                                                                     adjustment, the user’s option should be limited to only 1. (For
                                                                                     example: If a customer disputes a charge which is only 1 minute,
              Online Bill Disputes & Adjustments                                     only display 1 minute as “# of mins”) 2. Reason Code – Incorporate
62     H                                                   Billing          CS                                                                                                  9/20/2007    9/20/2007                           BC     10122
              Enhancements - Phase 2                                                 # of days or minutes selected by the end user wherever the dispute
                                                                                     reason is displayed - to include: BDA step 3, step 4 and confirmation
                                                                                     e-mail, memos. ** Requires wireframe development

              60020284 HC eBill Change Bill                                          This project will allow the customer to change their billing address                                                eCommerce business
63     H                                                   Billing          CS                                                                                                  6/21/2008    6/21/2008                                  7432    60020284   Complete
              Address                                                                from the account manager profile page.                                                                              case funding
                                                                                     To integrate the southeast region's online inserts process into the
                                                                                     process of the other regions. This request is to engage the SE
64     H      Integrate SE Online Insert Functionality Online Inserts       KP                                                                                                   6/1/2008     6/1/2008                           BC     11765
                                                                                     Online IT team supporting the online inserts process to define the
                                                                                     scope of transitioning the functionality to that of the other regions.
                                                          Account                    Add Product U support link in Legacy S Account Manager
65     H      Uverse Support Link in Legacy S                               MB                                                                                                                                                   RD     12906              Complete
                                                        Management
                                                          Account                    Add Q&A for dry loop customers in Legacy Sand B
66     H      Dry Loop DSL Q&A                                              MB                                                                                                                                                   RD     12789              Complete
                                                        Management
                                                                                     Have Product U added as an option on the preferences page and
67     H      Add Uverse as a preference               Email Delivery       JT       also completely remove 'Bellsouth' from product names and page                             8/15/2008                                        RD     11935              Complete
                                                                                     name.
                                                                                     The purpose of this project is to update the content of ORC and
              Refine Cola CPNI Transactional
68     H                                               Svc Integration      ML       Password Reset COLA emails based on customer feedback from                                 11/7/2008                                        RD     12891              Complete
              Emails
                                                                                     CPNI heuristic review.
                                                                                     Ability for unknown user preference page to accept and store a
69     H      Make changes to the ODS screens          Email Delivery       JT       campaign ID passed in the URL; Modify campaign ID to allow for                                                                              RD     11915
                                                                                     alpha numeric; Add cid field to export file for opt-ins
                                                                                     Add a link on the right nav of "Understanding your bill" on
                                                                                     https://www.bellsouth.com/apps/ebpp/home/main?busUnit=SBS -
                                                                                     the link should direct customers to URL
              Add Understand your bill link to right
70     M                                                SBS Online          ML       http://www.att.com/gen/general?pid=10735. In addition, change the                          11/7/2008                                        RD     12861              Complete
              nav
                                                                                     word 'residential' to 'business' in the statement "Our most popular
                                                                                     residential bill payment options." See attachment for changes
                                                                                     requested.
                                                                                     Provide the ability for a customer to specify a preferred method of
              FCC Deferred 20 NTH - Specify
                                                                                     contact for delivery of notification of account changes for email, AO,
71     M      Preferred Method of Delivery of               FCC             BF                                                                                                  10/17/2008               Not Funded by FCC       GBC    11731
                                                                                     US Mail, SMS. FCC deferred items list number 20. FCC Nice to
              Notification email, AO, US Mail, SMS
                                                                                     Have - NOT funded by FCC project
                                                                                     Once a customer completes a normal registration for online access,
              FCC Deferred 26 NTH - Display                                          and we can detect that a consolidator enrollment request is pending,
72     M      Reminder for pending 3rdParty eBill           FCC             BF       display a message to the user indicating that they should complete                         10/17/2008               Not Funded by FCC       GBC    11733
              Enroll                                                                 the enrollment process. FCC deferred items list numb

                                                                                     Add the "back door key" (removed in December) back into eCAM
              FCC Deferred 36 NTH - Enable eCAM                                      (Pam Riley requested) * This functionality is similar to what we're
73     M                                                    FCC             BF                                                                                                  10/17/2008               Not Funded by FCC       GBC    11736
              Back Door Key                                                          asking for in CPR. T *had* it but T IT decided to remove it w/o Pam
                                                                                     or us asking, just b/c they thought it was non-compliant.
              FCC Issue 19 - Allow SuperCat eMail                                    Allow SuperCAT users to change customer email
74     M                                                    FCC             BF                                                                                                  6/20/2008                Not Funded by FCC       GBC    11738
              Update
                                                                                     Have the bounce file from Kana available for the ODS to load. Also,
75     M      Load Kana bounce file into the ODS       Email Delivery       JT       have the ODS upload this file to document the hard bounces from                                                                             RD     10561              Complete
                                                                                     Kana.
              CPR Admin Multi-Level Security                                         Enhanced administrator management and to support a multi-level
76     M                                                CPR Admin           BF                                                                            None                  10/17/2008                                       GBC    11642              In Progress
              Module                                                                 security module with center support.
                                                                                     Add pending order status for N order customers after it is submitted                                                Replace with My World
77     M      Order Status - Order Number Log-in        Order Status        ML                                                                            Feed from OMT         10/17/2008                                       GBC    10187              Complete
                                                                                     in OMT and before the rep places the order.                                                                         Scope?
                                                          Account                    Allow customers to link from My Account Center to their PSL          Uses a USOC to
78     M      Video Exchange                                                MB                                                                                                                           On Hold                        10250              Complete
                                                        Management                                                                                        identify
                                                          Account                    Correct how RingMaster is displayed. Should show as a feature;
79     M      Display RingMaster as a Feature                               MB                                                                                                                                                   RD     12545              In Progress
                                                        Management                   currently displayed as an additionla line as a temporary fix.

        Updated: 1/8/2012                                                                                                                                                                                                                                        Page 6 of 94
                                                                                                                                           Not Committed
                                                                                                                                    eServices - Work Request Log
                                                                                                                                                                                                                        BC,
                                                                                                                                                                Assumptions/De     Desired     Committed                      RMT                     Bus Req.
#    Priority Capability                                 Category        Requestor                                                                                                                         Notes       GBC,               IWR#
                                                                                     Description                                                                pendencies       Release Date Release Date                    ID#                      Status
                                                                                                                                                                                                                        RD
              Email ODS - add ability to export opt-                                 Add ability for admin to export opt-outs by campaign ID
80     M                                               Email Delivery       JT                                                                                                    8/15/2008                            RD     11923                   Complete
              outs by campaign ID
              Put alarms in place for AT&T DNE file                                  Put alarms in place for AT&T DNE file exchange process
81     M                                               Email Delivery       JT                                                                                                                                         RD     11924
              exchange process
              Project - Change ODS processing of                                     Project - Change ODS processing of CIT data to not load DMY#
82     M      CIT data to not load DMY# Emails in      Email Delivery       JT       Emails in ODS                                                                                9/15/2008                            RD     12569
              ODS
                                                                                     The purpose of this project is to modify the online profile purge
83     M      Extend Purge Interval to 12 Months            IDM             BF       interval in the legacy S regions and make all regions use a standard                         10/1/2008                            RD     11657
                                                                                     ipure interval
                                                                                     This is an IT driven effort to redesign the WSDL interface from
                                                                                     calling systems to eNotify system (formerly COLA). In order to
84     M      eNotify Architecture Redesign                 FCC             BF                                                                                                    7/10/2008                                   12012                   Complete
                                                                                     accomplish this effort 2 FCC deferred items were deferred from the
                                                                                     June release. Bob Gulledge has agreed to fund th project
                                                                                     The purpose of this project is to update the content of the Legacy T
85     M      eServicing email updates - Legacy T      Svc Integration      ML       eServicing emails and banner ads to the AT&T 2.0 tone of voice.                              9/19/2008                            RD     12477                   In Progress

              eServicing email 2.0 LF updates -                                      The purpose of this project is to update the Legacy B eServicing
86     M                                               Svc Integration      ML                                                                                                                                         RD     12480                   In Progress
              Legacy B                                                               emails with the 2.0 look and feel
              eServicing email 2.0 LF updates -                                      The purpose of this project is to update the Legacy S eServicing
87     M                                               Svc Integration      ML                                                                                                                                         RD     12481                   In Progress
              Legacy S                                                               emails with the 2.0 look and feel
              eServicing email 2.0 LF updates -                                      The purpose of this project is to update the Legacy T eServicing
88     M                                               Svc Integration      ML                                                                                                                                         RD     12482                   In Progress
              Legacy T                                                               emails with the 2.0 look and feel
                                                          Account                    Display the IPC descriptions in poppups for DISH plans and
89     M      DISH IPC Popups                                               MB                                                                                                                                         RD     12534
                                                        Management                   features.
                                                                                     There is curretnly no capability for our Product U custoers to retrieve
              Uverse Updates - I forgot my Account                                   their Account IDs online if they have forgotten it. We have a link on
90     M                                                 Product U          BF                                                                                                     6/1/2009                                   12644
              ID Link and Flow                                                       the page that says "Forgot Account ID/Password" but it only allows
                                                                                     the user to reset their passowrd.
                                                                                     Send AT&T Telco/Mobility Combined Billed customers, AT&T Telco
                                                                                     customers (who are not combined bill with Mobility) and AT&T
                                                                                     customers (whose Mobility is not with AT&T) who pay their Telco bill
91     M      Product E - Text Messaging                  Payment           AR                                                                                                    2/21/2009                 No Start   WR     12601                   Not Started
                                                                                     either by Rep or IVR, using Product E, a free text message
                                                                                     indicating that payment was received/processed. Use current
                                                                                     Mobility text for credit card and bank transactions.
                                                                                     This project will update the Automatic Payments Page in the SE to a
                                                                                     more current version. The URL for this page is
              SE Automatic Payments Page
92     M                                                 Payments           AR       http://www.bellsouth.com/autopay/. The page needs to be more                                 9/17/2008    9/17/2008               RD     12856
              Redesign
                                                                                     consistent with the following page on att.com.
                                                                                     http://www.att.com/gen/general?pid=11008
                                                                                     If a nightly job fails, the included emails (either bounces or opt outs)
              Allow ODS nightly jobs to only upload
93     M                                               Email Delivery       JT       should only be uploaded into the ODS once. Today, if a file fails, the                       11/15/2008                           RD     12767
              bounces or opt outs once
                                                                                     emails are uploaded twice.
                                                                                     The purpose of this request add the 2 new entities codes (ILD and
                                                                                     Transaction Clearing). OLS SE will implement the entity codes with
94     M      IDL entity codes                             Billing          CS       CB Invoice Improvements/Spanish Bill. OLS SE will be working with                            10/18/2008   10/18/2008              GBC    12793
                                                                                     the Transaction Clearing team to implement both entity codes in
                                                                                     October.
                                                                                     This project would allow the waiver of the Payment Convenience
95     M      Waive Payment Convenience Fee                Billing          CS                                                                                                    2/15/2009    2/15/2009               GBC    12801
                                                                                     Fee for customers who agree to sign up for paperless billing
                                                                                     SE Invoice Improvement: Enhance the Southeast Region Mobility
                                                                                     Invoice that is passed to and displayed on the ATT Combined Bill.
                                                                                     This project will redesign the generic Combined Bill invoice billing
                                                                                     product (using EMI Record format) in the SE Region to enable a
                                                                                     consistent look and feel between Wireless and Wireline billing
                                                                                     details. This project includes Wireless Mass Market customers that
                                                                                     are billed out of Wireless CARE. SE Spanish Bill: Provide a Spanish
                                                                                     Bill invoice options for SE/Mobility Combined Bill customers in the
              Southeast CB Invoice                                                   Florida market where Spanish text is currently available for landline
96     M                                                   Billing          CS                                                                                                    6/16/2008    10/16/2008              BC     11703   IWR0708213718
              Improvement/Spanish Bill                                               direct bill customers. Allow option to be added at POS, and after
                                                                                     activation if a customer chooses to add Spanish bill at a later time.
                                                                                     Allow option to be removed if customer chooses to no longer receive
                                                                                     a Spanish bill. 1. Ability for Wireless to receive a new indicator from
                                                                                     SE landline in activation or change record to set current wireless
                                                                                     online Spanish indicator. 2. Ability to use current wireless Spanish
                                                                                     translations (wireless would provide the same transaction that we
                                                                                     use for consumer customers today, would not support a second set
                                                                                     of translations). 3. Current EMI format would be used, but file will




        Updated: 1/8/2012                                                                                                                                                                                                                                   Page 7 of 94
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                                                                                                                                        eServices - Work Request Log
                                                                                                                                                                                                                                           BC,
                                                                                                                                                                    Assumptions/De     Desired     Committed                                     RMT                      Bus Req.
 #    Priority Capability                                  Category        Requestor                                                                                                                           Notes                      GBC,               IWR#
                                                                                       Description                                                                  pendencies       Release Date Release Date                                   ID#                       Status
                                                                                                                                                                                                                                           RD
                                                                                       Product Y! has indicated that they want to stop selling YOP 2.5 by
                                                                                       10/01/08. After that date YOP 2.5 will not be included in basic DSL
                                                                                       service in the L13 states. In the L9 states the Radial Point security
                                                                                       contract ends 6/30/08. Termination has to be sent via written
                                                                                       notification by 1/15/08. In mid-2008, we will need to begin replacing
                                                                                       installed YOP 2.5 subs and new connects with new replacement
               Internet Security Solution - Life Cycle      Account
97      M                                                                     MB       service & branding. This new service also needs to launch in L9 by                             7/30/2008    12/10/2008                             GBC    12859   IWR0802137381
               Management                                 Management
                                                                                       July 1 2008 (if at all possible). Thus, a new 22 state Internet Security
                                                                                       Solution (ISS) needs to be launched to all new connects by July 1,
                                                                                       2008. A migration program needs to be developed shortly thereafter,
                                                                                       to move legacy ISS subscribers in all 22 states with as little
                                                                                       disruption in service experience as possible.

                                                                                       The goals of the AMAS (AT&T Mailing Address Standardization)
                                                                                       project are: Store an accurate mailing address for every customer,
                                                                                       that has been validated per the requirements of the USPS. Support
                                                                                       a mailing address composed of five name/address lines of 30 bytes
98      M      AMAS R2 & R3 Assessments                      Billing          CS       each. Standardize on the address cleansing product that provides                               10/30/2008   2/22/2009                              GBC    12524   IWR0707032469
                                                                                       the best match rate and most accurate assignment of geocodes.
                                                                                       Centralize address cleansing to enable AT&T to react more quickly
                                                                                       to the USPS requirements.

                                                                                       Determine the cost or # of hours to change a process/program that
                                                                                       is hard coded to a table or pull it out of the program and move it to a                                                                                           IWR0806179848
99      M      SE New CIC Consultation [SE]                  Billing          CS                                                                                                      11/14/2008                                                 12850
                                                                                       control card and/or table so that it is a process that can be Rapid                                                                                                and PIW 13806
                                                                                       Deployment.
                                                                                       The purpose of this project is to update the content of several
               VMS Pasword Reset Transactional
100     M                                                Svc Integration      ML       Legacy B eServicing emails sent out via Boomerang to the AT&T                                  11/7/2008                                           RD     12890                    Complete
               Emails
                                                                                       2.0 tone of voice.
                                                                                       Develop a way to display bundles. Will allow us to turn back on                                                          On Hold - Need to align
                                                            Account
101      L     Account Center Bundles                                         MB       bundle savings.                                                                                                          with new bundle           GBC    12000                    In Progress
                                                          Management
                                                                                                                                                                                                                structure
                                                                                       Provide functionality for an Email ODS Administrator to break an
               Allow Admin to break an acct to email
102      L                                               Email Delivery       JT       account to email association. This functionality should be accessed                                                                                RD     10458                    Complete
               association in ODS
                                                                                       through the Email ODS Campaign Tracker application.
                                                                                       Provide the ability for an Email ODS Admin to add an email to the
               Allow Admin to add invalid email to
103      L                                               Email Delivery       JT       ODS even if the address fails validation (for old emails such as                                                                                   RD     10462                    In Progress
               ODS
                                                                                       john!@Product Y.com).
                                                                                       This work request is submitted to update the content of and re-/de-
104      L     AT&T eService Videos (Legacy B)           Svc Integration      ML       brand the customer-facing AT&T eService Videos on the eServices                                                          Business Item             GBC    11548                    Complete
                                                                                       page or create a flash to replace the existing video.
                                                                                       Add ability to see functions user is performing in order to trouble
105      L     Admin co-browse                            CPR Admin           BF                                                                                                                                                          GBC    11647
                                                                                       shoot with customer
                                                                                       Add a security warning if the customer selects on non complex
106      L     Security Warning                               CPR             BF                                                                                                                                                          RD     11648
                                                                                       password.
                                                                                       Review and if appropriate change the physical address on the online
107      L     Albany RSC                                    Billing          KP       CC?DC Payment pages and corresponding transactional emails.                                       TBD                                               ?     10617                    In Progress

                                                                                       CPR Administrators and Business Owners need the ability to access
                                                              CPR                      any customer account to view account information, billing, payment,
108      L     CPR - Administrator Override                                   BF                                                                                                      12/12/2008                                          GBC    11113
                                                             Admin                     and order without using the customer's username and password.
                                                                                       Business Requirements attached.
                                                                                       Requesting funding for 2008. This project will allow the customer to
                                                                                       set thresholds on the autopayment functionality and will suspend the
                                                                                       automatic payment when the total due is outside that threshold. The
                                                                                       customer should be able to set the threshold by an amount or by a
                                                                                       percentage. When the payment is suspended, the customer is
                                                                                       notified by the selected notification method and destination. If that is
                                                                                       undeliverable, they are notified via postal mail. The Bill-At-A-Glance
109      L     Variable Autopay                             Payment           AR                                                                                                      10/12/2008                                          GBC    11527
                                                                                       on the customers bill will be updated so that it will not display the
                                                                                       recurring payment messages and will display that the customer is
                                                                                       required to pay the bill. This project will be for the 13 state region but
                                                                                       if Product E is deployed in the SE and recurring payment funtionality
                                                                                       is also installed in the SE then this project will be available for the 22
                                                                                       state region as well as Lightspeed.

                                                                                       Work in MAC & Billing to support the Consumer Homezone project.              Implement with
110      L     Consumer Homezone                             Billing          CS                                                                                                         TBD                    On Hold                          10847                    Complete
                                                                                                                                                                    EBF
                                                                                       The focus of this request will be to investigate and potentially
                                                                                       replace the existing 3rd party vendor service that is used in the
                                                                                       Legacy B online billing application for reverse number lookup. We
                                                                                       current use a service provided by w3Data (a division of
111      L     Reverse Number Lookup Migration               Billing          CS                                                                                                      10/17/2008                                          GBC    11045
                                                                                       WhitePages.com). We would like to investigate and determine the
                                                                                       feasibility and cost of using the "AnyWho Online Directory" service
                                                                                       provided by AT&T. See the attached screen shot of the service as
                                                                                       presented in the Legacy T online billing application.


         Updated: 1/8/2012                                                                                                                                                                                                                                                      Page 8 of 94
                                                                                                                                          Not Committed
                                                                                                                                   eServices - Work Request Log
                                                                                                                                                                                                                   BC,
                                                                                                                                                            Assumptions/De      Desired     Committed                    RMT                 Bus Req.
 #    Priority Capability                                 Category       Requestor                                                                                                                      Notes     GBC,             IWR#
                                                                                     Description                                                            pendencies        Release Date Release Date                  ID#                  Status
                                                                                                                                                                                                                   RD
                                                                                     Southwest deployed Spanish eBill some time ago but no Spanish
112      L     Legacy S eBill SW Spanish Emails             Billing         CS       versions of the emails were created. The purpose of this project is to                    6/14/2008                           ?     11520
                                                                                     create Spanish versions of the eBill emails.
                                                                                     SEE NOTES FOR FULL DESC. ~ C&A PIW 13806. PAT# 24291
                                                                                     Deploy a bilingual version of eBill in MW and W. Currently, AT&T
113      L     303834 - Bilingual eBill                     Billing         CS                                                                                                                         On Hold     ?     7460    60014070
                                                                                     only provides online bilingual billing in the SW region. This project
                                                                                     would al
                                                                                     Allow customers to check online status of N orders placed online or Funding needs to
114      L     N Order- Check Order Status (COS)        Order Status        ML       through call center: 1) check when the tech will be coming, 2) if their be approved by    6/20/2009               Legacy B   GBC?   7562    706262178   Not Started
                                                                                     appt is am/pm & 3) ask when service will be turned on.                  CSO
                                                                                     This request is for the creation of additional att.net URLs to support
               AT&T Product Y! Account Manager            Account                    ATT Product Y! High Speed Internet(DSL), Dial, and Product U
115      L                                                                  MB                                                                                                                                     ?     7452    60018265
               Conversion & URLs                        Management                   products and the Account Manager ID conversion to att.net.

                                                                                     Update the link on the login page that curretnly reads "Forgot
               Product U Login Screen - Update the
116      L                                                Product U         BF       Account ID/Password?" to read "Forgot Password/" because thre in                           8/1/2008                                 12648
               Forgot Account ID/Password Link
                                                                                     no Gorgot Account ID Flow available.
               Display additional fields on the Email                                1. Displaying the address of record on the ODS email lookup screen
117      L                                              Email Delivery      JT                                                                                                                                    RD     11916
               lookup screen in ODS
                                                          Account                    2. Displaying the last email update date (vs. what we have now - the
118      L     VMS Password Reset Error Report                              MB                                                                                                 10/22/2008                         RD     12721
                                                        Management                   first time the ODS saw the email address)
                                                          Account                    Reduce reporting of error report from daily to monthly
119      L     R4R Alert with link in MAC                                   MB                                                                                                 10/22/2008                         RD     12750
                                                        Management
                                                          Account                    Add an alert notifying customers of AT&T Reards for Referrals
120      L     R&R Add Alert in MAC                                         MB                                                                                                 10/22/2008                         RD     12775
                                                        Management                   program and provide link to page for additional information
               Modify VMS Password Report to              Account                    Add new alert in MAC
121      L                                                                  MB                                                                                                 10/22/2008                         RD     12721
               monthly                                  Management
122      L     SE eBill Enrollment Metrics Revision        Billing          CS       Modify frequency and content of VMS Password Reports                                      8/15/2008                          GBC    12613
                                                                                     The is request is to add Southeast eBill gross enrollments to
                                                                                     tracking/metrics.




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                                                  Description                    pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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                                                  Description                    pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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                                                  Description                    pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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#   Priority Capability                                Category    Requestor   Description                                                                                                          Notes   GBC,                 IWR#
                                                                                                                                                         pendencies       Release Date Release Date                  ID#                      Status
                                                                                                                                                                                                             RD
                                                                               Update the link on the login page that currently reads "Forgot
             Product U Login Screen - Update the                               Account ID/Password?" to read "Forgot Password?" because there
      M                                                Product U      BF                                                                                                   8/17/2008                         RD      12648
             Forgot Account ID/Password Link                                   is no Forgot Account ID Flow available

                                                                               Project Product L is the corporate initiative to deliver video, voice
                                                                               over IP and high speed internet access to the consumer segment
                                                                               over FTTP/IP and FTTN. Release 8.0 of the project will focus on                                                              Busine
             HC-LS R8 Product E-PMT 314366
      H                                                Product U      AR       Product E applying the same credit policy rules to both Business                            10/20/2008   10/19/2008            ss     12557   IWR0708283867
             314088
                                                                               and Residence accounts. Product E will modify the Merchant ID                                                                 Case
                                                                               table values for business customers.

                                                                               There is currently no capability for our Product U customers to
                                                                               retrieve their Account IDs online if they have forgotten it. We have a
             Product U updates - I forgot my
      H                                                Product U      BF       link on the page that says "Forgot Account ID/Password" but it only                          6/1/2009                        GBC      12644
             Account ID Link and Flow
                                                                               allows the user to reset their password.

                                                                               Allow for Legal disclosures and saving of acknowledgement of
             Account liability for new joint account
      M                                                Product U      BF       account liability for new joint account user actions.                                       10/1/2009                        GBC      12769
             user actions
                                                                               Allow the Primary account the ability to suspend or resume account
      M      Suspend or resume account status          Product U      BF       status privileged                                                                           10/1/2009                        GBC      12770

                                                                               Services for which the sub account has “right” to should be
      M      Accessability to sub account services     Product U      BF       accessible.                                                                                 10/1/2009                        GBC      12771

                                                                               Allow Primary accounts (and sub accounts designated as Joint) the
                                                                               ability to - Add additional Wireless TN’s to their combined bill (as is
             Allow Wireless TN's and un-combining
      M                                                Product U      BF       allowed in Call Centers) - Allow the un-combining of wireless &                             10/1/2009                        GBC      12772
             on Primary Accounts
                                                                               Product U bill on line (as is allowed in Call Centers)

                                                                               Remove password security prompt when customer is already
      M      Password Security                         Product U      BF       authenticated.                                                                              10/1/2009                        GBC      12773

                                                                               Revise log in page to be consistent with 2.0 presentation standards
      M      Update Login Page                         Product U      BF       (look and feel).                                                                            10/1/2009                        GBC      12774

                                                                               Set up in the portal a wizard to allow one or more sub accounts to be
                                                                               treated as a joint user on the account or as a joint user on each self
      M      Sub account portal wizard                 Product U      BF                                                                                                   10/1/2009                        GBC      12768
                                                                               service function (Trouble reporting but not Billing ) .

                                                                               Improve the online Product U Acct Mgment Portal, billing and
             CRID 387 Product U Servicing
      H                                                Product U      CS       payments                                                                                    10/19/2009                                12869
             Improvements
                                                                               Online emails or letters, advising customers of their account
                                                                               information, benefits of online, including Account Management, eBill
                                                                               (paperless billing) and payments. Triggered when the service is
                                                                               activated by technician, by the service rep or when customer hasn't
      H      CRID 187 - Account Reminder Notices       Product U      ML       logged in for 60 days. Versions of letter includes customer                                 10/19/2009                        BC      12796                   Not Started
                                                                               username and password for online access, paperless billing
                                                                               invitation (similar to eBill KSTTJ email) and the customer's
                                                                               account/service set-up information.

                                                                               To enable Product U customers to select AT&T Product U as a biller
                                                                               in the consolidated eBill model through CheckFree front end
      H      CRID 389 Add CheckFree to Product U       Product U      CS                                                                                                   10/19/2009                                11905
                                                                               applications including financial institutions and mycheckfree.com

                                                                               Allow Primary accounts to grant sub accounts privileges for Self
      M      Profile Management Improvement            Product U      BF       Service Care (joint account status / “rights”)                                              10/19/2009                                12690                   Not Started

                                                                               AMSS does not display Multiple Wireless BANs. This CR would add
             CRID 505 Multiple Wireless BAN                                    the capability which would improve the customer experience and
      M                                                Product U      MB                                                                                                   2/15/2010
             Display                                                           create consistency with other AT&T sites.




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#   Priority Capability    Category   Requestor   Description                                                               Notes   GBC,         IWR#
                                                                                 pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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#   Priority Capability    Category   Requestor   Description                                                               Notes   GBC,         IWR#
                                                                                 pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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#   Priority Capability    Category   Requestor   Description                                                               Notes   GBC,         IWR#
                                                                                 pendencies       Release Date Release Date                ID#           Status
                                                                                                                                     RD




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                                                                                                                                                                                                                      BC,
                                                                                                                                                          Assumptions/De     Desired     Committed                            RMT                      Bus Req.
#    Priority Capability                               Category        Requestor   Description                                                                                                       Notes           GBC,                 IWR#
                                                                                                                                                          pendencies       Release Date Release Date                          ID#                       Status
                                                                                                                                                                                                                      RD
                                                                                   KANA Connect - update Brackin email seedlist
       H      KANA Connect - update email seedlist   Email Delivery       JT                                                                                                11/15/2008   9/15/2008                    RD      12661
                                                                                   Update CCE Brackin List to ensure delivery of Order Confirmation
       M      Update Order Confirmation Seed List    Email Delivery       JT                                                                                                7/15/2008    9/15/2008                    RD      12584
                                                                                   emails
                                                                                   Have a filtered date field created in CPT that becomes the logic
       M      Change the filtered date in the ODS    Email Delivery       JT       center piece for limiting exporting to 7 days as opposed to the                          9/19/2008    9/15/2008                    RD      11914
                                                                                   update date currently used.
                                                                                   The Consumer Portfolio Simplification 2.0 project will redesign the
                                                                                   entire consumer voice package portfolio across the 22 state
                                                                                   footprint by grandfathering the current local voice packages, long
              Conumer Portfolio Simplification -                                   distance plans, All Distance bundles, existing SE BUNs and
7      H                                              Order Status        ML                                                                                                9/19/2008    9/19/2008                    BC      12722   IWR0805239507    Complete
              Order Status - Phase I                                               launching new local voice packages, long distance plans and BUNs
                                                                                   to protect all customer connections through revised products and
                                                                                   pricing and will be reflected correctly in Order Status

                                                                                   The purpose of this project is to update the content of the Legacy B
56     M      eServicing email updates - Legacy B    Svc Integration      ML       eServicing emails and banner ads to the AT&T 2.0 tone of voice.                          9/19/2008    9/19/2008                    RD      12478                    In Progress

                                                                                   The purpose of this project is to update the content of the Legacy S
54     M      eServicing ema-l updates - Legacy S    Svc Integration      ML       eServicing emails and banner ads to the AT&T 2.0 tone of voice.                          9/19/2008    9/19/2008                    RD      12476                    In Progress

                                                                                   The SBS emails are in an old text format. We are working to update
                                                                                   all the emails and this is the second set of changes being
                                                                                   requested. The changes being requested are: 1-Change to HTML
       H      SBS email updates to HTML-2nd set       SBS Online          ML       format; 2-Modify content as outlined; 3-Add the 2 gels as outlined.                      9/19/2008    9/19/2008    Legacy B SBS    RD      12663                    Complete
                                                                                   The 3 emails in this group are: Small Business Account Linked to
                                                                                   Prev Reg – cbrp; Delete Account from Registration – cbad; Delete
                                                                                   Registration – cbdr.
                                                                                   The purpose of this subproject is to update the graphic headers in
                                                                                   the Legacy B eServicing emails per the attached RD 1516. Project
       M      eServicing email updates - Legacy B    Svc Integration      ML                                                                                                9/19/2008    9/19/2008                    RD      12889                    Complete
                                                                                   Milestones for Content Team System Test - 8/21/08 Preprod - 9/4/08
                                                                                   Production - 9/19/08
                                                                                   This request is to add Zip Code to the MAR registration page.
       H      Update MAR Registration Page           Svc Integration      ML                                                                                                9/29/2008    9/29/2008                    RD      12760                    Complete
                                                                                   This project is part of the BEA Upgrade Initiative where the BEA
              IAM 2008.10 Release - BEA Upgrade                                    Weblogic server will be upgraded from version 8.1 SP6 to 9.2 MP2.
       M                                                  IAM             ML                                                                                                10/10/2008   10/10/2008                   BC      12893                       N/A
              Initiative                                                           The business will perform regression testing to ensure that IAM is
                                                                                   functioning as expected.
                                                                                   The email services email address sends emails to the email delivery
                                                                                   team admins for any email issues. The email address needs to be
       H      Change email services email address    Email Delivery       JT                                                                                                9/15/2008    10/15/2008                   RD      12764
                                                                                   changed FROM email.services@bellsouth.com TO
                                                                                   email.services@att.com
8      H      Go Paperless                               Billing          CS       SE Go Paperless with eBill Leaf                                                          10/17/2008   10/17/2008                   RD      12612                    Complete
                                                                                   Please add the following Atlas action tag:
                                                                                   <script>document.write('<s'+'cript language="JavaScript"
                                                                                   src="https://switch.atdmt.com/jaction/Product
                                                                                   U_Green_Secure_Shared"></s'+'cript>')</script><noscript><iframe
                                                                                   src="https://switch.atdmt.com/iaction/Product
                                                     Project Green                 U_Green_Secure_Shared" width="1" height="1" frameborder="0"
       H      Project Green Tag                                           MB                                                                                                9/18/2008    10/21/2008                   RD      12818                    Complete
                                                          Tag                      scrolling="No" marginheight="0" marginwidth="0" topmargin="0"
                                                                                   leftmargin="0"></iframe></noscript>

                                                                                   To this page:
                                                                                   https://www.bellsouth.com/apps/cpr/home/login/getForgotLoginForm
                                                                                   1
                                                                                   Phase 2 CB Effort : Enhance the SE region mobility inovice passed
              Southeast Combined Bill Invoice                                      to/displauyed on the ATT CBI. Redesign CBI Invoice billing product
6      H                                                 Billing          CS                                                                                                6/22/2008    10/24/2008                           11703     708213718      Complete
              Improvement - Phase 2                                                (using MI Reocrd format) in the SE region to enable a consistent
                                                                                   look and feel between wireless and wireline billing details.
                                                                                   The Consumer Portfolio Simplification 2.0 project will redesign the
                                                                                   entire consumer voice package portfolio across the 22 state
                                                                                   footprint by grandfathering the current local voice packages, long
              Conumer Portfolio Simplification -                                   distance plans, All Distance bundles, existing SE BUNs and                                                                        Sustai                           IWR08052395
       H                                              Order Status        ML                                                                                                11/7/2008    11/7/2008                                        12892
              Order Status - Phase II                                              launching new local voice packages, long distance plans and BUNs                                                                   ning                                07
                                                                                   to protect all customer connections through revised products and
                                                                                   pricing. Phase II includes testing the new USOCs associated with
                                                                                   CPS 2.0.
                                                                                   The Consumer Portfolio Simplification 2.0 project will redesign the
                                                                                   entire consumer voice package portfolio across the 22 state
                                                                                   footprint by grandfathering the current local voice packages, long
              Conumer Portfolio Simplification -                                   distance plans, All Distance bundles, existing SE BUNs and
       H                                              Order Status        ML                                                                                                11/7/2008    11/7/2008                    BC      12892   IWR0805239507    Complete
              Order Status - Phase II                                              launching new local voice packages, long distance plans and BUNs
                                                                                   to protect all customer connections through revised products and
                                                                                   pricing. Phase II includes testing the new USOCs associated with
                                                                                   CPS 2.0.


           Updated: 1/8/2012                                                                                                                                                                                                                                  Page 37 of 94
                                                                                                                      Committed
                                                                                                             eServices - Work Request Log

                                                                                                                                                                                        BC,
                                                                                                                                    Assumptions/De     Desired     Committed                  RMT            Bus Req.
#   Priority Capability              Category    Requestor   Description                                                                                                       Notes   GBC,           IWR#
                                                                                                                                    pendencies       Release Date Release Date                ID#             Status
                                                                                                                                                                                        RD
                                                             EBF defects and issues. Overall improvement in bill font,
9     H      EBF Phase II             Billling      CS       alignment, format and spacing across all sections of the OL bill, to                     10/17/2008   12/12/2008                 12671          In Progress
                                                             inlcude View Bill, HTML and PDF (9 states)
      H      Online URL's for Mail                  KP       Redirect existing URL to new Atlanta Remittance Center URL                               11/15/2008                       RD     12513




          Updated: 1/8/2012                                                                                                                                                                                         Page 38 of 94
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                                                                  eServices - Work Request Log

                                                                                                                                      BC,
                                                                                  Assumptions/De     Desired     Committed                  RMT          Bus Req.
#   Priority Capability      Category   Requestor   Description                                                              Notes   GBC,         IWR#
                                                                                  pendencies       Release Date Release Date                ID#           Status
                                                                                                                                      RD




         Updated: 1/8/2012                                                                                                                                    Page 39 of 94
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#    Priority                  Capability               Category    Requestor                                  Description                                    Assumptions/   Desired    Committed Little
                                                                                                                                                              Dependencies Release Date Release Rock?
                                                                                                                                                                                             Date



                                                                                                                                                                                                             RMT #    IWR #

                                                         Account                Update the link in the Directv section to point to
20      H       Update DTV Link in MAC                                 MB                                                                                                      2/8/2007    2/8/2008    *RD    10885
                                                       Management               www.bellsouth.com/consumer/directv/channel/channel_lineup.pdf
                                                                                This is to correct the payment remittance address that is displayed
26      H       Update Mail In Payment Address          Payment        KP                                                                                                     3/14/2008    2/14/2008   *RD    11374
                                                                                online
                                                                                CPR Admin requirements not delivered in WR6907. These need
68      M       CPR Admin Audit User Interface            CPR          BF                                                                                                     3/14/2008    2/14/2008   *RD    10599
                                                                                User Experiene input
                                                                                Modifies & condenses the registration flow for customers who have        Deferred item
19      H       eBill Enrollment in CPR Registration   CPR Admin       CS       eBill enrolled via a rep (by swapping out the regular eBill section with from 12/10           2/15/2008    2/15/2008   *RD    11111
                                                                                a modified section for the customer to confirm their earlier             release
                                                                                Provides the ability for customers to view & print Ts&Cs outside of           Deferred item
                Ability to Print eBill Terms and
63      M                                                Billing       CS       the normal, scollable text box presenation. This was a                        from 12/10      2/15/2008    2/15/2008          11119
                Conditions
                                                                                recommendation from Online Attorney.                                          release

                                                                                Modifies CPR Admin Tool to display the email Address of Record                Deferred item
                CPR Admin Display Email Address of
84      M                                              CPR Admin       BF       used by FCC Notifications from Email ODS.                                     from 12/10      2/15/2008    2/15/2008   RD     11114
                Record
                                                                                                                                                              release
                                                                                Add the ability to perform "wildcard" searches in CPR Admin
                                                                                application. Currently, and entire user login, account number, or e-
69      M       CPR Admin Wildcard Searches            CPR Admin       BF       mail address must be known to search for profiles or accounts in                              3/14/2008    3/14/2008   *RD    11641
                                                                                CPR Admin. The project will allow a user to search based on only
                                                                                partial information about any one of these three fields.
                                                                                Modify the CPR Admin application to allow administrators to de-enroll
87      L       CPR Admin De-enroll eBill              CPR Admin       BF                                                                                                     3/14/2008    3/14/2008   *RD    11643
                                                                                a customer from ebill
61      M       Account Info Bar - CPR                 CPR Admin       ML       Porivdes universal format among Legacy B applications                                         2/15/2008    3/14/2008   *RD    10886

                                                                                Enhance the CPR Auto-purge application to delete old accounts from
                                                                                the CPR database. Currently, only unused Customer Profiles are
                                                                                deleted by the process, leaving many accounts in the database that
79      L       CPR Auto-Purge of the Account Table       CPR          BF       are unassociated to any Profile. The rule for deleting an Account                             3/14/2008    3/14/2008   *RD    11644
                                                                                shall that it is an Account which is - not e-bill enrolled, and - not auto-
                                                                                pay, and - not associated to a Customer Profile (aka, Web User
                                                                                Login) or associated to a Profile which is going to be purged.
94      L       Account Info Bar - EBPP                  Billing       BF       Redesign of Account Info Bar on the EBPP Pages                                                3/14/2008    3/14/2008   *RD
                Change Quick Login Page layout                                  This work will make all former Quick Login pages have the same 3-             Deferred item
96      L                                              CPR Admin       BF                                                                                                     3/14/2008    3/14/2008    ?     11112
                                                                                button layout as the "regular" login page                                     from 12/10
                Allow Email ODS to display CPR Web
                                                         Email                  Provide the ability for the Email ODS database to cdisplay the CPR
73      M       User ID                                                PK                                                                                                     3/14/2008    3/14/2008   *RD    10448
                                                        Delivery                web user ID.
                Give ODS admin ability to override       Email                  Allow an ODS Admin to be able to override the current rule "Date
32      H                                                              PK                                                                                                     3/14/2008    3/14/2008   *RD    10932
                scrub time constraints                  Delivery                must allow 3 days for processing and be within 7 days of filtering"
                Small Business Customers Payments
73      M                                               Payment        KP                                                                                                     11/15/2007   3/14/2008   RD     11766
                Options Modifications
                                                                                Enhance Bounced BRN process to identify hard and soft bounces
                                                         Email                  and handle each one differently for an email address level. Add
93      L       Enhance Bounce BRN process                             PK                                                                                                     3/15/2008    3/15/2008    ?     10887
                                                        Delivery                admin email notifications for BRN delivery issues. Put a new soft
                                                                                bounce customer offline notification process in place.
                                                                                Add Olympic logo to footer of Servicing pages as is on the att.com
                Add Olympic Banner to Legacy S                                  home page. Also add the attached logo to the banner ad on the
49      H                                              Banner Ads      ML                                                                                                     3/142008     3/16/2008   RD     11581
                Servicng Pages                                                  servicing pages.
                Add tagging to Platform M page
        H                                               Tagging        ML                                                                                                     4/18/2008    3/21/2008            ?
                                                                                This to tadd analytic tags to the Platform M page
                                                                                Due to the INDC project I need to have seven Tool Kit flows updated.
                                                         Account                I have met with the Tool Kit team and have reviewed the work
43      H       Tool Kit Updates Due to INDC Phase 2                   MB                                                                                                     3/28/2008    3/28/2008   RD     11883
                                                       Management               needed. I have included a list of the flows that need to be updated in
                                                                                the attachment section below. The FET (Front End Technology) team
                                                         Account                  Adding ATT powered by Product Y to Legacy B My Account Center
20      H       NAP - Part 3                                           MB                                                                                                      4/1/2008    4/1/2008           11334   707122715
                                                       Management                              and Ledgacy S for DSL customers only



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                                                                       We need to make an update to the COLA screen we present
                                                     Account           customer's with when their email address is marked invalid. The
45   H    Invalid Email Screen                                    MB                                                                             3/28/2008   4/3/2008    RD    1185
                                                   Management          current screen tells the customer their account is invalid. In reality,
                                                                       the screen could be presented to the customer for the following three
                                                                       Modify the Campaign Tracker 'grey' box that ocntains information
                                                                       about the filtered campaign. We want to add more categories to the
                                                     Email
25   H    Modify 'count' of Leads List in ODS CT                  JT   CT page and to the reminder email. In addition, we want to change         5/15/2008   4/15/2008   RD    11408
                                                    Delivery
                                                                       the 'invalid' and 'suppressed' categories to provide a more detailed
                                                                       break-out of emails that fall into these categories.
                                                                       The puprose of this work request is to provide the customer with one-
63   M    eWelcome Content Change                    Online       ML   click access to the registration page from the eWelcome                   4/16/2008   4/16/2008   RD    11550
                                                                       (http://www.bellsouth.com/ewelcome/) Marketing page.

                                                                       Utilize the Error Message Text Field (position 418) on the 2050
          FCC Deferred 02 - CheckFree to                               Enrollment Acknowledgement file that AT&T Southeast returns to
5    H                                                FCC         BF                                                                             3/14/2008   4/22/2008         11712
          provide a new rejection text message                         CheckFree to provide a new rejection text message in support of the
                                                                       FCC Order CPNI Mandate. FCC deferred items list number 2. FC
                                                                       PK's team was asked to participate in a Product U sales target gap
          Promote Product U on Acct MGR                                closure exercise. I am being asked to promote Product U in Account
58   H    Landing Page Under the Messages           Product U     MB   Manager. We are going to promote Product U on the Acct Mgr                            4/24/2008         12505
          Section                                                      Landing page under the messages section
                                                                       accenture help needed for the domain change project, led by the
                                                                       EMOC team. Incudes: meeting attendence, making required Kana
          Kana Connect & Response support for        E-mail            Connect changes in pre-prod and prod, making Kana Response
27   H                                                            JT                                                                             5/18/2008   4/30/2008   RD    11546
          EMOC domain changes                       Delivery           changes for inbound and outbound emails in pre-prod and prod, help
                                                                       testing in pre-prod and testing changes in Prod. Includes testing all
                                                                       click-throughs in Kana Connect.
                                                                       PK's team was asked to participate in a Product U sales target gap
                                                                       closure exercise. I am being asked to promote Product U in Account
          Promote Product U on Acct MGR                                Manager. We will be adding to the Special Offers rotating Banner
59   H                                              Product U     MB                                                                                         5/2/2008          12508
          Rotating Banners                                             Ads on Account Manager MyServices, Profile, Customer Service
                                                                       pages Product U offers.
          Add "Remember my User ID" box to                             This is for Classice T to add the "Remember my User id" box back to
84   M                                             Identity Mgt   BF                                                                             5/15/2008   5/15/2008   RD    11979
          Customer Center Homepage                                     the Customer Center homepage

                                                                       Implement tags for InQ in order to implement Click to Chat for the
19   H    InQ ATT SE Registration Chat                IDM         BF                                                                             5/16/2008   5/16/2008   RD    11701
                                                                       Registration Flow for Movers

          Third Party eBill Request                               CS   Present eBill, when user declines pending 3rd party eBill request         5/16/2008                             707052496
38   H                                               Billing                                                                                                 5/16/2008   GBC   7581
                                                                       during registraion
                                                                       Currently, there are white space banners on the CPR logout page.
                                                                       This would have those banners to be "targeted" banners specific to
66   M    Targeted Offers on CPR Logout Page       CPR Admin      ML   the customer. This request is to modify the application in order to       5/16/2008   5/16/2008   RD    11088
                                                                       provide customers with targeted offers based on the same logic in
                                                                       place with MAC Target
                                                                       We have identified the need for a relatively simple RD 1304 to
                                                                       change some verbiage and/or the destination of a link on a few
                                                                       pages. The pages and the change required for each is listed below.
                                                                       For the two eBill pages I included the CRD's Ann Smith created to
                                                                       show the layout of the page since we don't have a specific URL to
                                                                       reference. Here are the pages requiring the change: COLA
                                                                       Registration page
                                                                       https://www06.sbc.com/myaccount/Controller?pf=frameworkEntry&e=
                                                                       feSignUp Optimizing your site visit should point to:
                                                                       http://localization.att.com/loc/controller?prod-
          AM Verbiage and Destination Link           Account           snip=optimize_browser_ESH eBill Registration Start page
44   H                                                            MB                                                                             5/15/2008   5/22/2008   RD    11884
          Updates                                  Management          0705221041-CRD-eBill-WF001-BillPayRegistrationStart
                                                                       https://cps.web.att.com/CPSWorkplace/getContent?id=current&vsId=
                                                                       %7B2F75721B-BCD3-4F95-AE9C-
                                                                       1F52C1347E66%7D&objectStoreName=IT-
                                                                       PROJECTS.__.AND.__.PROGRAMS&objectType=document
                                                                       Optimizing your site visit should point to:
                                                                       http://localization.att.com/loc/controller?prod-
                                                                       snip=optimize_browser_ESH eBill Registration Info page
                                                                       0705221041-CRD-eBill-WF003-BillPayRegistrationInfo
                                                                       https://cps.web.att.com/CPSWorkplace/getContent?id=current&vsId=
                                                                       %7BA9A808E0-C8B5-43F6-BCA3-
                                                                       BA72032A62EE%7D&objectStoreName=IT-

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                                                    Billing/
                                                                      Work in Account Management and Billing to support the consumer
40    H    Consumer Product D Network               Account      CS                                                                              3/14/208    3/14/2208        10526
                                                                      Product D Network project.
                                                  Management
                                                                      create a vanity url of bellsouth.com/paymentagents on behalf of
59    M    Create Vanity Url for Payment Agnts     Payment       KP   Randy Brown from BASC                                                     2/29/2008                RD   11707

                                                    Account           Change Alert messages in MAC to include more info and reads better
78    M    Improve Verbiage of Alert Messages                    MB                                                                             11/15/2007               ?    10532
                                                  Management          to customer.
           FCC Deferred 03 - Make Email ODS                           Have Email ODS become a "mission critical" to CPR FCC deferred
 7    H                                              FCC         BF                                                                             2/19/2008                     11714
           Mission Critical                                           items list number 3. FCC Mandate and is funded by FCC project

                                                                      Pre-Send" an ORC when customer eBill Enrolls via a Rep FCC
           FCC Deferred 05 - Pre-Send ORC on
 9    H                                              FCC         BF   deferred items list number 5. FCC Mandate and is funded by FCC            2/19/2008                     11716
           eBill via Rep
                                                                      project
10    H    FCC Deferred 06 - Order Status            FCC         BF   Allow Order Status "Quick Login" via CPR Admin Override                   2/19/2008                     11717

                                                                      Deferred - Temporarily lock access to answering Secret Questions in
           FCC Deferred 07 - Lock Access to                           the Forgot Password flow after 5 failed attempts to answer the two
11    H                                              FCC         BF                                                                             2/19/2008                     11718
           Answering Secret Questions                                 Security Questions, per day. The lockout means you are locked out
                                                                      of using the Secret Questions (in the Forgot Password


                                                                      Deferred - Reset locked out accounts due to Forgot Password next
           FCC Deferred 08 - Reset locked out
12    H                                              FCC         BF   day by clearing all locks by 2:00 a.m. Central. (MPS). FCC deferred       2/19/2008                     11719
           accounts
                                                                      items list number 8. FCC Mandate and is funded by FCC project
                                                                      This work request is to request addtional items not scoped in the
 4    H*   FCC CPNI Order Phase 2                    FCC         BF                                                                             2/14/2008                     10942
                                                                      12/10/2007 FCC CPNI project.
                                                                      PK's team was asked to participate in a Product U sales target gap
           Promote Product U on Acct MGR Static                       closure exercise. I am being asked to promote Product U in Account
57    H                                            Product U     MB   Manager. We are going to promote Product U on the static banner                        5/2/2008         12507
           Banners
                                                                      on the Acct Mgr Landing page.
           Modify the KSTTJ Reporting                                 This is to modify the KSTTJ reporting to facilitate increased usage by
                                                                      the regions of the KSTTJ functionality
28    H                                             Billing      KP                                                                              6/1/2008    5/22/2008        11912



           302231 - ASD M30 BLS/Cingular                         AR   Within Product E, allow South East customer care center agents to         2/20/2008                             70003870
           Migration to CAPM P3                                       process one-time payments from Cingular Care and Telegence
                                                                      Division/Systems (wireless billing), BLS CRIS (telco billing), BLS
                                                                      CABS (clearinghouse), and BLS BAPCO (wholesale billing) on behalf
116   L                                           Express Pay                                                                                                2/20/2008        7472
                                                                      of south east and mobility customers. This project is part of a larger
                                                                      program to migrate all South East and mobility activity (such as mail
                                                                      in payments (from Mobility Regulus lockbox sources) and in store
                                                                      payments) to CAPM.
                                                                      The purpose of this effort is to engage Business and IT resoures in
 2    H*   Enterprise Bill Format (EBF)             Billing      CS   JRP sessions to explore the feasibility and impact of the Enterprise       6/5/2008    6/5/2008         10095
                                                                      Billing Format.
                                                                      This work request includes metric reporting requirement not delivered
 3    H    FCC Deferred 09 - ORC Metrics             FCC         BF   in the 12/10 release. FCC deferred items list number 9. FCC               6/20/2008    4/15/2008        11720
                                                                      Mandate and is funded by FCC project
                                                                      Need to add 3 problem codes to issues tracker and one assigned to
                                                                      box to facilitate the capturing of online registration code, temporary
                                                                      password and FCC notification issues. This project will end the use of
           Update Issue Tracker to include ORC                        email to communicate issues, where problems are often lost due to
30    H                                           Identity Mgt   KP                                                                             5/22.2008    5/22/2008   RD   11980
           issues                                                     volume. This will also allow one of the reps to return to normal duties
                                                                      of answering calls and will stop COLA from getting items assigned to
                                                                      them that they cannot facilitate.

           Modify CPR's MPS Wrapper Log to                            The fraud group needs to be able to match ORC requests with
 4    M                                           Identity Mgt   BF   specific accoutns to help with their investigations. This work will       6/19/2008    6/19/2008   RD   12428
           include ORC for Fraud Investigation
                                                                      enable this by havin CPR add (a masked version of ) the ORC to the
11    H    BDA Threshold Increase                   Billling     CS   Increase Online Dispute line-item, monthly and yearly caps.               6/24/2008    6/24/2008   RD   12103


           Email ODS - Campaign calendar            Email             Enhance the campaign calendar to display additional campaign
68    L                                                          JT                                                                             7/15/2008    6/24/2008   RD   12536
           enhancements                            Delivery           phases such as submitted for approval.
                                                                      Display more than 10 campaigns at one time on the ODS campaign
           Show more than 10 campaigns at a         Email
 3    M                                                          JT   main page. Business preference would be to show 30 campaigns per          4/15/2008    6/15/2008   RD   11409
           time in ODS Main page                   Delivery
                                                                      page, instead of the current 10.
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          Email ODS - Add timestamp to View         Email
8    H                                                          JT   Email ODS - Add timestamp to View User Jobs screen                        6/20/2008   6/20/2008   RD    11654
          User Jobs screen                         Delivery

                                                                     PK's team was asked to participate in a Product U sales target gap
          Promote Product U on Acct MGR Login                        closure exercise. I am being asked to promote Product U in Account
10   H                                             Product U    MB                                                                             6/22/2008   6/22/2008   RD    12506
          and Log Out Pages                                          Manager. We will be adding offers to the Acct mgr Login and Log
                                                                     Out pages
                                                                     CCE email address change triggers triggering Notification of Account
          FCC Deferred 01 - CCE email address
5    H                                               FCC        BF   Changes. FCC deferred items list number 1. FCC Mandate and is             6/20/2008   6/20/2008         11711
          triggers notification
                                                                     funded by FCC project
                                                                     There are online Reports available to CPR Admin Report application
                                                                     users. Consolidate the CPR Admin Reporting web application into
                                                                     the CPR Admin web application by adding a new "Reports" tab into
          CPR Admin Reporting Consolidation -
17   L                                            CPR Admin     BF   CPR Admin. This Reports tab shall be selectively displayed and            7/18/2008   7/18/2008   RD    11649
          Add Reporting Tab
                                                                     accessible only to users who are defined as "Reports Administrator"
                                                                     or "Super Administrator", in the same way the "Admin Management"
                                                                     tab is currently.
                                                                     Change format of temporary password for all regions to be numeric, 8
14   H    Numeric Temporary Passowrd                 FCC        BF   digits (same format as ORC). FCC Issue 11 - Numeric Temporary             6/1/2008    7/18/2008   GBC   11515
                                                                     Passord for Online Access

                                                                     Add a "Remember Me" check box to the CPR Login page that will
          Add CPR "Remember Me" Check Box
69   L                                               CPR        BF   allow customers to turn on or turn off the ability to prepopulate the     7/18/2008   7/18/2008   RD    11645
          selection
                                                                     Login Name field whenever the customer comes to the Login page.


                                                                     This project modifies the content on an existing page to include more
                                                                     warnings to the customer on issues they may experience when
          ORC/TPW Delivery Warning Content                           requesting an ORC/TPW delivery through AO and it will make it more
15   H                                               IDM        BF                                                                             6/1/2008    7/18/2008   RD    11635
          Update                                                     obvious to the customer which number/email address the ORC/TPW
                                                                     will be delivered to. We will need UE engage to create a screen mock
                                                                     up and it will be implemented by the CPR application developers.

                                                                     Capture and store the detailed bounce code (Example 4.2.1) for each
          Capture & Store the bounce code from      Email
16   M                                                          JT   bounce that comes from the Email Vendors. Allow an administrator to       7/15/2008   7/18/2008   RD    10644
          email vendors                            Delivery
                                                                     view these bounce codes from the Email Detail page.
                                                                     Modify the existing manual process for uploading the AT&T and
          Email ODS - modify the manual opt-out     Email
13   H                                                          JT   Cingular bulk opt-outs to match the functionality of the automated        5/15/2008   7/18/2008   RD    11922
          process                                  Delivery
                                                                     process implemented on 11/2007

52   M    BDA Customer Survey                       Billing     CS   Present BDA customer survey on step 4 - confirmation page                 7/18/2008   7/18/2008   RD    12006


                                                                     This request is to replace the IAM login page with the cGate login
                                                                     page, which has a domain drop down box for the customer to select
7    H    Add Domains to IAM page for NAP 4          NAP        ML                                                                             6/20/2008   6/20/2008   RD    12479
                                                                     the appropriate domain, allowing new customers with other ATT
                                                                     domains to log into IAM.

                                                                     Review of the CLT screens including new ones for Product U, review
                                                                     the customer paths, investigate changing the verbiage and eventually
                                                      Svc
28   H    Heuristic Review of CLT                               ML   work with the CLT IT to change the information we ask our customers                                     12501
                                                  Integration
                                                                     to provide (NPA/NXX, zip code, city/state). We need to present a
                                                                     clear message to the customers and prevent them from getting lost
          FAQ for Legacy S and B - Dry Loop                     MB                                                                                                           12789

                                                    Account          Adding ATT powered by Product Y to Legacy S Account Manager for
65   L    NAP - Part 4                                          MB                                                                                                           12445   707132770
                                                  Management         DSL customers only - Removed from project and cancelled

                                                                     Use eBill email as "Address of Record" for delivering ORC and
1    H    FCC Deferred 04 - eBill email as AOR       FCC        BF   Notification of account changes. FCC deferred items list number 4.        6/20/2008   6/20/2008         11715
                                                                     FCC Mandate and is funded by FCC project - REQUEST SPLIT
                                                                     INTO TWO PARTS THIS IS LEGACY B PORTION THAT ENABLE
          Cahnge Leads List process to remove       Email            Change leads list process to remove dotnet emails that begin with
                                                                JT
          dotnet emails that begin with DMY#       Delivery          DMY#

          Create Check E-mail page for NAP Part                      This request is to allow users to click 'Check e-mail' at bellsouth.com
25   H                                              Online      ML   and Platform M and be directed to the correct webmail account NAP         6/20/2008                     11583
          4
                                                                     or Product Y! (new page must be created).


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         Change leads list process to remove      Email                 Change leads list process to remove dotnet emails that begin with
4                                                               JT                                                                              8/15/2008   8/15/2008   RD    12568
         dotnet emails that begin with DMY#      Delivery               DMY #
         Capture and Store Bounce Code from       Email                 Capture and store detail bounce code from email vendors
                                                                JT                                                                                                            10644
         Email Vendors                           Delivery

                                                  Email                 The purpose of this request is to mdoify 3 Kana and 3 Boomerang
5   H    eServicing Email - Critical Updates    Response        ML      emails that need to be re-/de-branded, require content modifications,   8/15/2008   8/15/2008   RD    11552
                                                 Content                have invalid links, or have outdated/expired gels (banner ads).

                                                                        The purpose of this request is to revise the content of the Product U
         RD747-Revise Product U Bill is Ready
                                                                CS      BRN to address customer issues due to non-dynamic functionality of      6/13/2008   6/21/2008   GBC   12556
         Notice
                                                                        the emails.

         Email ODS - create documentation of      Email                 We need the assistance of IT to help create a document outlining the
2   H                                                           JT                                                                              2/15/2008   6/30/2008   *RD
         system functionality                    Delivery               specifics of how the ODS system functions.


                                                                        Change My Profile 'Indicate preferences about promo email'
         My Profile page Preferences page         Email
3   H                                                           JT      destination' to go to the Known User preferences page CR-0805-          8/15/2008   8/15/2008   RD    12526
         change                                  Delivery
                                                                        0341.
         Customer Satisfaction Survey -- Bill                        This is to add script into the header/footer of the identified page to
         Dispute Only                                                generate a pop-up survey. Vendor-provided script attached as well
                                                             HAMAMI,
                                                                     as code instructions.. URL for survey script: Bill Disputes                                                      CR-0806-
                                                             CHARLEN                                                                            7/11/2008   7/11/2008   GBC   12623
                                                                     Confirmation Page(Step 4):                                                                                        1523
                                                               EM
                                                                     https://www.bellsouth.com/apps/ebppwe/billingflows/dispute/SubmitDi
                                                                     spute.do
         Prosperous Pair Test in MAC            Prosperous           Change PRPR logic in MAC to increase sales.
                                                Pair Test in LU, AMY                                                                            5/15/2008   5/15/2008   BC    12499
                                                    MAC
         Customer Experience Surveys            Bill Dispute  VINES, This request is to code the identified page for a customer
                                                                                                                                                7/11/2008   7/11/2008   GBC   12516
                                                Survey (2)    RONNIE expereience survey. This request replaces RD 1524-01




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