Scott A. Redd
Highly accomplished, skilled and qualified Network and Desktop Support Specialist with proven record of
applying technical knowledge to improve operational efficiency.
HIGHLIGHTS OF QUALIFICATIONS
Several years of successful network administration, project management, technical support and
troubleshooting experience. Experienced in front end and back end operations, development and
support. Creative troubleshooter with outstanding ability to identify operational deficiencies and
implement system improvements. Demonstrated ability to communicate highly technical concepts in
easily understandable language. Solid team player with consistent, driving presence. Excellent
interpersonal and communication skills demonstrated on daily basis. Six years of technical support
experience in the U.S. Military.
Dell, IIS, SQL Server, UNIX, Cisco equipment, HEAT, Remedy, Peregrine, MS SMS, Veritas Backup Exec
(v 8.0), Citrix MetaFrame, MS Office, MS Outlook, MS Exchange, Sophos Anti-Virus, McAfee Anti-Virus,
Norton Anti-Virus, Corel, Lotus Notes, Reflection-AS400, Intel Shiva VPN, Nortel VPN, LAN/WAN, TCP/IP,
MS Visual SourceSafe, Netfinity, PCAnywhere, ZoneAlarm, RAS, HP JetAdmin, Symantec Ghost 7.0,
Windows XP/Vista, VMWare, VNC, Tally TS.Census, Windows 2003, HP OpenView, DameWare, MS Active
Directory Dell ImageDirect, Linux, Windows 7
ExxonMobil / Contract 2/09 – Present
Onsite Support Specialist
Primary Application Support Analyst.
Install and configure computers and peripherals (PC and Linux).
Install, configure and support VPN.
Use Remedy to track and resolve issues.
Support and troubleshoot wireless connectivity.
Install and configure Windows 7 for roll-out project.
Deploy and support Cisco IP Phones.
Andrews Kurth LLP / Contract 10/08 - 1/09
PC Support Tech
Install and support desktops (Dell) and laptops (Lenovo).
Break/Fix support for computers, printers, projectors.
Push applications and software updates via SMS.
Assist remote users via SMS and Remote Desktop.
Use HEAT to track and resolve user issues.
Support of BlackBerrys.
BP-JPK / Contract 6/08 – 9/08
Install and configure Dell Desktops (mid-range and high-end) and Laptops (D600-D630).
Install, configure and support Citrix on client desktop and laptop computers.
Install various software packages - server and media based (MS Office, Adobe, Abaqus, etc.).
Support and troubleshoot local and network printers, mainly Hewlett Packard.
Troubleshoot user issues and determine if they are software or hardware related.
Manage user and computer accounts in Active Directory.
ExxonMobil / Contract 2/07 – 5/08
Desktop Support (Level 2)
Installing and configuring computer and related equipment, printers, peripherals and software
Installed, configured and supported Smart Card Readers (internal and external)
Installed, configured and supported VPN (Nortel VPN Client).
Moving all computer and related equipment from one location to another.
Use Remedy to track and resolve problems.
Follow all processes that are put in place to ensure service delivery consistency and customer
Monitor and maintain service level agreements.
Precisely document asset management information, into proper databases.
Follow all security, and safety guidelines set forth by all sites management.
Support and troubleshoot wireless connectivity.
Cemex / Contract 2/06 – 2/07
System Analyst - Application Specialists
Extensive travel for the Cemex GINCO Roll-Out Project.
Configure, Install, and upgrade Ginco client systems (IBM and Dell) for various locations.
Configure clients to communicate with Sybase Databases.
Create, maintain and load images using Norton Ghost.
Troubleshoot and resolve various application problems.
Perform system testing.
Halliburton / Contract 5/05 – 2/06
Monitor worldwide VSAT and IP network, troubleshoot, and coordinate resolution of problems.
Handle customer and vendor escalations; dispatching of field engineers worldwide.
Monitor call tracking queues for incoming requests. Evaluate requests to determine the underlying
Make recommendations to place hardware calls if required (i.e., CPU bottlenecks, network
Handle network connectivity problems, if possible, determine whether the problem is client or server
based, and whether access permissions, hardware or networking is the faulty component.
Respond to call tracking request regarding diagnostic tests. Perform diagnostic testing working
closely with the appropriate background support team.
PBS&J 5/04 – 5/05
Senior MIS Tech II
Perform installs, configuration and support of Dell desktops, servers and laptops.
Install, configure and support numerous department specific applications.
Install, configure and support Nortel VPN Client access.
Install, configure and support Wireless LAN access (802.11b).
Assist with file back-ups and restores.
Install, configure and support network and stand-alone printers (HP, Xerox).
Install and support Citrix on client computers; work with Citrix Administrators to resolve issues.
Provide administration support for NT 4.0 Domain and MS Exchange.
Responsible for installation and upgrades of McAfee Anti-Virus across corporate network.
Install Support remote users.
Assist in the set up of Video Teleconferences, NetMeeting and WebEx conferences.
Configure and support BlackBerry’s.
Track and maintain computers using Tally TS.Census.
Stewart Landata / Contract 7/02 – 01/04
Senior Configuration Analyst
Coordinated changes in QA database servers, lab machines and staff workstations, including data
transfers, hardware changes, and configuration changes.
Provided support for software configuration management per corporate standards.
Administered, monitored, tracked and reported on defect tracking activities using the defect
Installed, configured and administered Citrix MetaFrame 1.8/XP servers
Installed and configured applications in Citrix MetaFrame 1.8 and XP multi-user environments.
Installed and configured Windows 98/NT/2000 Professional & Server/XP.
SQL Server 2000 configuration and administration.
Performed Desktop installs, moves, ads and changes.
Worked with Help Desk staff to resolve technical issues, deploy software updates, etc.
Installed and configured CD-ROM’s, CD Burners, hard drives, modems, memory chips, video cards,
PCMCIA cards, network cards.
Dynegy / Contract 6/01 - 2/02
Provided technical expertise on LAN migration and upgrade project, including pre-migration user
surveys to determine impact on certain applications.
Successfully migrated approximately 700 users (traders and non-traders) from Nortel to Cisco
Handled migration-troubleshooting issues.
Installed switches and ran cable (Cat 5, Fiber) in MDF and IDF's.
Configured switches and hubs.
Configured Network Interface Cards on servers, workstations and laptops.
Configured printers and plotters (Hewlett Packard).
Compaq / Contract 7/00 - 6/01
Analyzed and tested installation guides for e-commerce applications on single server and multi-tier
Performed functional testing and software problem reporting.
Participated in development of QA procedures and processes.
Configured Compaq servers, workstations and laptops running Windows 2000
Professional/Server/Advanced Server, NT 4.0 and Windows 98.
Performed backup duties using Veritas Backup Exec version 8.0.
Expro / Contract 3/00 - 7/00
Handled installation, configuration and support of desktops, servers and laptops.
Provided network administration support for NT 4.0 Domain and MS Exchange 5.0.
Supported test and production databases and Oracle users (via Citrix WinFrame).
Accountable for setup of Sophos Anti-Virus software and upgrades across corporate network.
Installed and configured Intel Shiva VPN.
Assisted telephone companies and ISPs with installation and configuration of data link circuits.
Assisted in planning and implementation of IT procedures and standards.
Cypress Communications 9/99 - 3/00
Internet Sales Engineer
Provide technical support to Account Executives regarding selling of data over fiber solutions.
Demonstrated excellent interpersonal skills and technical knowledge to corporate customers through
outlining benefits and features of Cypress Solutions.
Supported network engineers in configuration of network equipment.
Texas Children’s Hospital / Contract 8/99 - 9/99
Desktop Support Technician
Key team member on PeopleSoft rollout project, with accountability for manual installation of
PeopleSoft on Windows NT 4.0 and Windows 95 Workstations.
Installed Microsoft SMS (Version 1.2) on numerous NT Workstations throughout hospital and worked
with Network Support Group to ensure proper installation.
Drury Inn / Contract 2/99 - 8/99
Micro Support Specialist
Traveled extensively for Drury Inns LTI conversion project.
Installed and upgraded systems at various locations and assisted Data Communications group with
WAN TCI/IP connectivity issues.
Installed and configured Netfinity, PCAnywhere and RAS on laptops, workstation and servers for
remote user support.
Provided database maintenance (Microsoft SQL Server 6.5).
Novell NetWare 4.11 and NT 4.0 Administration.
Assisted with Y2K configuration and testing.
IBM Boeing / Contract 9/98 - 2/99
Served as LAN/E-mail administrator for IBM at their Boeing, St., Louis facility with responsibilities of
Novell GroupWise administration, troubleshooting, LAN administration and server audits.
Barnes Jewish Christian Hospital / Contract 11/97 - 9/98
Worked as End User Computing Analyst, providing support to approximately 10,000 users on
NetWare 4.11 network.
Installed and configured PCs, laptops and software (Corel, Lotus, Microsoft Office, Reflection-AS400).
Configured workstations to ensure proper setup with various architectures, protocols and topologies.
Performed LAN administration functions.
Merit Behavioral Care Corporation 8/95 - 11/97
Senior LAN Support Technician
Provided support for users of Win 3.x/95/NT 3.51/4.0, Novell NetWare, MS Office, MS Exchange,
Banyan Vines, and Reflection (AS/400 Terminal Emulation).
Handled system administration tasks and installed/supported hardware and software.
Resolved network problems and provided support to remote users.
Track and resolve customer service calls, using HEAT Help Desk software.
U.S. Transportation Command, Scott AFB, IL 1/93 - 8/95
Communications & Computer Systems Analyst
Provided networking support to approximately 700 users.
Installed and configured software and hardware and handled technical support requests.
Served as Network Administrator for Novell Network (version 3.12).