can control how we handle
your personal information
We want you to know that you do AND RESOURCES
have choices in this matter. You We are committed to treating you with to
could refuse to allow us to obtain, respect and courtesy, and to providing
use or share your personal
information or you could also
the highest level of service. PRIVACY
withdraw a previously given Please contact our Privacy O cer at the address
consent at any time. below if you:
• Wish to access your personal information.
However by doing that, depending on • Wish to change your consent to the ways in
the situation, you may be limiting or which we may collect, use or disclose your
even preventing our ability to provide personal information.
you with the product or service you desire. • Have a complaint about our privacy policies,
or the manner in which we’ve handled your
For example, if you do not allow us to personal information.
obtain information about your driving • Have any other questions about our privacy
record, it is unlikely that we will be able policies, wish to obtain a copy of our Personal
to provide you with auto insurance. Information Policy & Procedure Handbookor ,
request additional information.
We’ll be happy to discuss particular
situations with you to help you with your We will respond to you promptly and do our
decision. utmost to resolve your concerns. To nd out
more about federal privacy laws, please contact
the O ce of the Privacy Commissioner at
1-800-282-1376 or visit their website at
I N S U R A N C E B R O K E R S A S S O C I AT I O N O F C A N A D A
We are committed to providing our clients
with excellent service. Doing business
with a Property and Casualty insurance what
personal information do we collect?
do we protect your personal information?
broker involves providing information Personal information is information that identifies you In order to protect your personal information
about yourself, so protection of your as an individual client and relates specifically to you. and right to privacy, we will:
personal information is one of our Depending on the purpose(s) for which we need to • Not collect, use or disclose your personal
collect it, we may ask for the following personal information for any purpose other than those
information about you including: that we identify to you.
Our brokerage and the insurance industry • Basic information such as your name, address, telephone • Keep your personal information only for as long
have a solid track record of respecting your and fax numbers, e-mail address, birthdate and marital as we need it to fulfill the stated purpose or as
right to privacy and safeguarding your status. required by law.
personal information. As a result of federal • Claims history • Maintain your personal information in as accurate,
legislation, we’ve further strengthened our • Credit and past payment records complete and up-to-date a form as possible.
privacy commitment by informing you of • Driver’s record • Safeguard your personal information to the best
why and how we collect, use and disclose • Details about your property such as the value of your of our ability.
your personal information. You can be home and its contents • Respond to any request you may make to access
assured that we’ll only handle your personal • Medical information such as any condition that may or correct the personal information we hold about
affect the operation of a vehicle you.
information in a manner that a reasonable
• Employment information • Obtain the appropriate consent from you for the
person would consider appropriate in the
We may obtain this information from: collection, use or disclosure of your personal
This brochure is a brief summary of our • Insurance companies CONSENT
privacy practices. We may obtain your express consent or we may
• Other insurance brokers or agents
• Credit organizations determine that consent has been implied by the
do we collect personal information?
• Motor vehicle and driver licensing authorities
• Financial institutions
• Medical professionals
• We might ask you for your express consent in
writing, for example in a signed consent or
When you first become a client or whenever you
acquire or renew a product from us, we need to
collect some of your personal information. Common
purposes for which we collect your personal
information are to:
do we disclose your personal information to?
For many of the purposes identified above, we will need
• We may ask for your express consent in person
or over the telephone.
• We may determine that by seeking insurance
through our organization, your consent has
been implied for us to deal with your personal
• Enable us to acquire or renew an insurance policy to share your personal information with others in order information in a reasonable manner.
for you; to serve your needs. These other parties commonly There are also legal exceptions in which we will
• Assist you and assess your ongoing needs for include: not need to obtain your consent or explain the
insurance; • Insurance companies purposes for the collection, use or disclosure of
• Assess your need for other products, such as financial • Other insurance brokers or agents your personal information. For example, this
products, and to offer them to you; • Credit organizations could apply when there is an emergency situation,
• Ensure your information is accurate and up-to-date; • Professionals working with us such as adjusters or lawyers or if it is necessary for your protection or ours.
and • Financial institutions. For example, the organization
• Protect us both against error or fraud. that carries your mortgage.