A service of the City of Sandy 39250 Pioneer Blvd., Sandy OR 97055 (503)668-7449 e-mail: support@sandynet.org
SandyNet DSL Internet Setup Instructions
For Windows and Macintosh operating systems
Contents
Install the modem……………………………...……………………………………………………2 Get your computer ready……………………………………………………………………………4 Enter your new network settings Windows Windows 95 and Windows 98 ........... 4 Windows ME ..................................... 6 Windows NT ...................................... 9 Windows 2000……………………..10 Windows XP……………………….11 Macintosh OS 8.1 or newer………..13 Set up your new email account……………………………………………………………………13 Troubleshooting and Q&A…………………………………………………...……………………14 Trobleshooting and Filters ………………………………………………………………… ……..15
Thank you for subscribing to SandyNet DSL fast Internet Service. Please follow the instructions below to install your equipment and prepare your computer to use the connection. STEP 1 – INSTALL THE DSL MODEM
Make sure you received everything 1. Verify that you have received the following items: Ethernet DSL Router two noise filters an interface (phone) cable a power supply one Ethernet cable
NOTE: Your computer must have an Ethernet (network interface) card installed in order to connect to your new DSL modem. If not, you can purchase one in Sandy at the Computer Shop (17360 Smith Ave., near Blue Sky Pool & Spa), at Sandy Radio Shack (just west of Safeway), or by calling QCSN at 668-0444.
Decide where you will install your DSL modem 2. Choose your installation location, based on proximity to your phone jack, an electrical outlet, and your computer. Place your modem on a flat surface with rear clearance for the connecting cables.
2
Connect the Cables 3. Use the 8 pin (wide) Ethernet cord to connect your modem to your computer This is marked LAN or 10/100Base-T on the back of your DSL modem. 4. Connect the RJ11 cable (the gray phone line) to your wall jack. Do not use the supplied phone filters here: this will filter out your DSL signal! Use them only if necessary on lines to (voice) telephones in your home (most modern phones don’t need them). See the “troubleshooting” section for more information about phone line filters. 5. Connect the other end to the DSL (or ADSL on some models) port of your modem. 6. Connect the DSL modem to its power supply. 7. Plug the power supply into an outlet and turn on the modem power switch. 8. Your modem will run through a series of self-tests for few moments. When it is complete, The Power (PWR) light On: Unit is powered on. Off: Unit is powered off. The DSL Link or ADSL Light. On: DSL link established and active. Off: No DSL link. Flashing: trying to establish a connections. The LAN Link or PC light. On: PC or local area network established and active Off: No PC or LAN Link. Flashes when Ethernet data activity occurs. May appear solid when data traffic is heavy. The DSL Act or TX/RX Light. Flashes when DSL data activity accurs. May appear solid when data traffic is heavy. The DIAG light (not all modems have this light). Flashes on/off at boot-up to indicate that the device software is operational. Turns off after about 10 – 15 seconds.
3
STEP 2 - GET YOUR COMPUTER READY *** You may be ready to use your DSL service. For many computers, the default network settings will work with your DSL service. Go ahead and start your browser and go to your favorite web site. If the “DSL Link” or “ADSL” light on the DSL modem comes on and your web site opens up, you’re in business. If not, don’t worry—the following instructions will step you through the rest. *** Enter your new network settings. (Note: Microsoft often makes changes to its operating system. If these instructions don’t work for the version on your computer, use Start/Help & Support and search for “Configure TCP/IP Settings.”) Windows 95 and Windows 98 1. Turn on your computer (if it’s not already on). 2. Right-click on the Network Neighborhood icon, located on your desktop.
3. Left-click on Properties in the pop-up menu. 4. In the Network window, scroll down until you find the TCP/IP component for your network interface card (NIC). Double-click on it.
Which one is my NIC card? Scroll down to the entries that start with TCP/IP -> and look for one that might be your network card. Usually the NIC card entry has the word “Ethernet” in it.
5. Click on the IP Address tab if necessary, and select Obtain and IP address automatically.
4
6. Click on the Gateway tab.
7. Verify the Installed gateways field is blank. 8. Click on the DNS Configuration tab.
5
9. Select Disable DNS. 10. Click the OK button at the bottom of the panel. 11. Click OK again and restart your computer. Go to Step 3 on page 13.
Windows ME 1. 2. 3. 4. Turn on your computer, if it’s not already on. Click on Start, then on Settings, then on Control Panel. Double-click on Network. In the Network window, scroll down until you find the TCP/IP component for your network interface card (NIC). Double-click on it.
6
Which one is my NIC card? Scroll down to the entries that start with TCP/IP -> and look for one that might be your network card. Usually the NIC card entry has the word “Ethernet” in it.
5. A TCP/IP Properties window will open:
6. Click on the IP Address tab if necessary, and select Obtain an IP address automatically. 7. Click on the Gateway tab.
7
8. Remove any numbers from the Installed gateways field. 9. Click on the DNS Configuration tab.
10. Verify that Disable DNS is selected. 8
11. Click the OK button at the bottom of the panel. 12. Click OK again and restart your computer. Go to Step 3 on page 13.
Windows NT 1. Turn on your computer (if it’s not already on). 2. Right-click on the Network Neighborhood icon, located on your desktop.
3. Left-click on Properties in the pop-up menu. 4. In the Network window, click on the Protocols tab.
9
5. Highlight TCP/IP and click on the Properties button.
6. 7. 8. 9.
Verify that the correct NIC (Ethernet) card is selected under Adapter. Verify that Obtain an IP address from a DHCP server is selected. Click OK. Click OK again and reboot your computer. Go to Step 3 on page 13.
Windows 2000 1. 2. 3. 4. Turn on your computer, if it’s not already on. Go to the Start button, click on Settings, and then click on Control Panel. Double-click on Network & Dial-up Connections in the Control Panel window. Right-click on Local Area Network, and then left-click on Properties from the pop-up menu.
10
5. Highlight TCP/IP and then click the Properties button. 6. Verify that Obtain an IP address automatically is selected.
7. Verify that Obtain DNS server address automatically is selected. 8. Click OK. 9. Click OK again, and if prompted, restart your computer. Go to Step 3 on page 13.
Windows XP Setup Instructions 1. Go to the Start menu and open the Control Panel. If you’re not already in it, switch to “Classic View” using the command at the left. Double click on Network Connections. You should see an icon for your Local Area Connection (your Ethernet card). Right-click on the icon for that connection and select “properties.”
11
10. Highlight TCP/IP and click on the Properties button.
12
11. Verify that the correct NIC (Ethernet) card is selected under Adapter. 12. Verify that Obtain an IP address from a DHCP server or Obtain an IP address automatically is selected. 13. Click on the DNS tab and make sure the “disable DNS” or “Obtain DNS server address automatically” box is checked. 14. Click OK. 15. Click OK again and retry your connection (with the more recent versions of Windows, you shouldn’t have to reboot, but sometimes that helps).
MacOS Use Network preferences to verify your TCP/IP settings and that Built-in Ethernet is your primary network interface. Follow these steps: 1. From the Apple menu, choose System Preferences. 2. From the View menu, choose Network. 3. Choose Active Network Ports from the Show pop-up menu ("Advanced" from the "Configure" pop-up menu prior to Mac OS X 10.1). 4. Be sure that the checkbox for "Built-in Ethernet" is selected. 5. Drag Built-in Ethernet to the top of the Port Configurations list to make it the preferred, or primary, network interface. 6. Choose Built-in Ethernet from the Show pop-up menu. 7. Click TCP/IP. Choose Using DHCP (SandyNet will automatically provide IP addresses and DNS). Ignore the DHCP Client ID field and the Search Domains field. 8. If you have made any changes, click Apply Now.
13
STEP 3 – SET UP YOUR NEW EMAIL ACCOUNT Set up your New Email Account
NOTE: If you have an existing e-mail account with a service such as Yahoo, MSN, AOL, or Gmail, you don’t need to do anything to use SandyNet to get access to your e-mail. If you would like to take advantage of SandyNet’s free email service (username@sandynet.org), see the instructions at www.sandynet.org under “Technical Support”
TROUBLESHOOTING Q. My computer is still trying to use my dial-up account. How can I fix it? A. Modify the connection settings in your web browser and/or your email program. Internet Explorer: 1. Click on the Start button, go to Settings, and select Control Panel.
2. Double-click on the Internet Options icon.
3. Click on the Connections tab at the top of the new window. 4. Select “Never Dial A Connection.”
14
5. Click OK.
Outlook or Outlook Express 1. Open Outlook or Outlook Express. 2. Click on the Tools Menu. 3. Click on Accounts. 4. Click on the Mail tab. 5. Verify that the account/s listed say Any Available or Local Area Network under the column called Connection. 6. If not, click on the account you wish to modify and click the Properties button. 7. Click on the Connection tab. 8. Deselect “Always Connect to this Account Using.” 9. Click OK and then click Close. Q. My modem makes my line sound fuzzy, and I want to shut it off while I’m talking on the phone. Can I do that? A. We recommend that you don’t turn your modem off. If you’re experiencing noise on a phone, what you need is a filter on the line. Your SandyNet kit came with two phone line filters. Simply install it by 1) unplugging your phone line from the wall; 2) plugging the filter into the wall; and 3) plugging your phone line into the filter. Don’t use the filter on your DSL connection. If you want to plug a (voice) phone into the same wall outlet as the DSL connection, just get an inexpensive two-way adapter at Radio Shack. If you hear noise over that phone, add the filter to the voice line only. If you need more filters, call us at 503-668-7449 or visit the SandyNet store at www.sandynet.org.
15
Q. How many computers can I use on this connection at one time? A. Your connection is limited to the number of computers specified in your contract (up to three computers for residential service). If you need to connect more computers, Sandy computer and electronics shops have everything you need and will be glad to assist you. DSL service works great with a simple home wireless network. Check the SandyNet web site (www.sandynet.org) for more information. Q. I think my modem is broken or faulty. Who do I call? A. Call SandyNet at 503-668-7449. We can help you replace it. Q. Do I have to use the included phone line cord, or can I use my own? A. We recommend that you use the included phone line. However, if it is not long enough, you may use a standard RJ11 phone line. If you still are not able to solve the problem, check the message forum at www.sandynet.org, or call the City of Sandy at (503) 668-7449.
16