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					                                    JOB DESCRIPTION

                              Senior Systems Administrator, Applications Support
Position Title
                              Services
                              Operations & Infrastructure Services, Information
Group/Business Unit
                              Technology Group, People & Business Capability
Location                      Wellington
Date                          May 2011
Reports to                    Manager Applications Support Services
                              Vacancy No. 23083 / Salary Band A7P
HR Reference
                              (starting salary range $66k - $80k per annum)

Our Purpose

The Ministry of Education is the government’s lead advisor on the education system, shaping
direction for education agencies and providers. The Ministry delivers policies and services
focused on its leadership role in the education sector. This includes coordination with other
sector and government agencies and forums to achieve shared goals through cross sector
work programmes and contribution to broader government goals.

The overarching outcome to which the Ministry contributes is to build a world-leading
education system that equips all New Zealanders with the knowledge, skills and values to be
                             st
successful citizens in the 21 century and shapes, leverages and influences Māori enjoying
education success as Māori.




Group / Unit Description

The People and Business Capability (PBC) Group works across the Ministry and with the
education sector to ensure that the Ministry has the right people, technologies, systems,
information and resources in place to support that purpose.
Our role is to ensure that the ministry:

       has the right people available for the work it needs to do at the time they are needed
       has the right information and advice available to make decisions
       is able to implement those decisions in the shortest possible timeframe
       can support the education sector to work together and exchange information
       has the financial and other resources in place to support its undertakings.


The IT Group is part of the People and Business Capability (P&BC) Group and is made up of
several teams who provide the support needed to plan, deliver, support and maintain a range
of IT systems used by the ministry and the sector. The group's focus is on professional
advice, analysis, assessment of risk, programme and project delivery, facilitation, and support
for project governance.




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Position purpose

The role of a Systems Administrator is to ensure that the systems they are responsible for
operate in an efficient and effective manner thereby providing customers with a high level of
application availability and performance. The Senior Systems Administrator is expected to
apply a more advanced set of competencies toward application administrative concepts. In
doing so, they add more value to the services supplied by the team.




Dimensions of the Position for which the incumbent is accountable

Number of direct reports                              Nil
Total number of indirect reports                      Nil
Other (formal Ministry delegation levels etc)         Nil


Important Relationships

Internal
       liaise with, and work closely with Operation & Infrastructure Services staff
       build and maintain good working relationships with staff in other
        Divisions / Offices

External
       liaise and work with providers/developers of hardware and software
       work alongside contractors undertaking specific projects / tasks
       liaise with vendors over repairs, maintenance and upgrades




Key achievement areas              Key deliverables/outcomes
SYSTEM OPERATIONS                  Planning - Lead or assist with planning to ensure that the
                                   environment is responsive to the demands placed on it.

                                   Implementation – Coordinate and/or implement
                                   changes/upgrades to the applications arising from system
                                   updates, software releases and new procedures.

                                   Operations - Ensure that the applications and associated
                                   infrastructure is available as required by any service level
                                   agreements.

                                   Ensure that the Ministry’s approved policies, standards and
                                   procedures exist and are adhered to.

                                   Ensure downtime for system maintenance is scheduled in
                                   accordance with the Ministry’s process for change control
                                   and ensure the impact to the Ministries applications is both
                                   minimal and affectively communicated.

                                   Develop, champion and maintain adequate documentation.




                                                                                                  2
FAULT RESOLUTION    Faults – Apply advanced fault analytical skill set to identify
                    and resolve application problems within the priority
                    timeframe given to the fault. Some faults will require contact
                    with applications, equipment and software providers which
                    the Ministry has maintenance contracts with.

                    Ensure that the fault record is kept up to date and if
                    resolution goes outside the priority timeframe the reason is to
                    be recorded.

                    Ensure resolutions to faults are fully tested before the fault is
                    closed.

                    Ensure that the business is kept fully informed as to the
                    status of the fault.

                    Requests - User requests for services such as making the
                    test environment available for user testing are to be
                    discussed with the user and a time table for setting up the
                    environment and carrying out testing agreed to.

                    Mentor and oversee the fault resolution methodology of the
                    team and highlight areas for improvement.

                    Application Monitoring - Monitor application and
                    infrastructure performance using tools available, such as
                    Microsoft MOM and Performance Monitor to ensure or allow
                    for:
                     - potential bottlenecks and problems are identified
                     - diagnose and remedy problems that occur
                     - audit the environment to ensure that it is working in the
                    most efficient manner
                     - maintain performance statistics for reporting and for
                    capacity planning purposes
                     - monitor the security to the system including the privileges
                    of accounts, ensure accounts don’t have access beyond
                    what is required.
REPORTING           Status Updates - Collate and analyse performance
                    information and report weekly on performance issues
                    highlighting potential problems.

                    Attend regular Team meetings and report on any matters
                    relating to the applications and/or infrastructure, work on
                    hand and work planned over the following period.

                    Provide a regular schedule of privileged accounts including
                    recent changes and reasons for the changes.

                    Proactively seek out areas to improve reporting and
                    communications to application stakeholders.


DISASTER RECOVERY   Environment Readiness – Proactively review DR readiness of
                    applications. Maintain the applications at the DR site so that
                    it can be activated within a few hours of being required.

                    Maintain appropriate documentation.




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                                  As required, assist in the establishment of the DR site in both
                                  “test” and “live” modes.

                                  Assist in overall planning of DR readiness and testing.




Mandatory achievement             Key deliverables/outcomes
areas for all Ministry staff
positions
Ka Hikitia –Managing for          Have an awareness of and an understanding of the
Success                           Organisational Potential Framework, and applies this
                                  knowledge and understanding of Māori enjoying success as
                                  Māori, to day to day work.
                                  Takes responsibility for developing their skills and
                                  knowledge to: develop transform participate and to
                                  influence in their day to day work, Māori enjoying education
                                  success as Māori.

Health and Safety                 Takes all practicable steps to ensure safety at work and that
                                  no action or inaction causes harm to anyone else.
                                  Reports all hazards, accidents, near misses, or unsafe
                                  conditions to your manager or Health and Safety
                                  Representative as soon as possible
                                  Observes Ministry stated health and safety policies and
                                  guidelines.
                                  Knows and complies with all Ministry Health and Safety
                                  policies and guidelines.



Person Specification and Competencies

Qualifications and technical skills
The appointee must have:

   successful experience in a Senior Systems Administrator role, including the more
    advanced concepts of maintenance/management of mission critical technical
    environments – e.g. funding systems
   a solid understanding of Microsoft SQL database concepts and the inherent interaction
    with database driven applications
   A comprehensive understanding of Sun, Weblogic,Filenet the Windows Server operating
    environment and a sound understanding of supporting Web applications.
   Proven ability to work as part of a team in a senior capacity and communicate at both a
    general business requirement and technical level.
   Proven ability to mentor, coach and possibly lead small teams assigned specific work
    packages in the capacity of a senior administrator
   An understanding of project work, software development methodologies and systems
    testing techniques.
   An awareness of a range of technologies and their practical applications in supporting
    business requirements.
   A relevant tertiary qualification, Microsoft Certification or equivalent proven experience.




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In addition it is preferable that the appointee have;

 Operational knowledge and certification of Linux, Unix and / or Open
  VMS systems.


Personal Qualities

The appointee will have demonstrated:

 A solid ability to proactively contribute and possibly lead the resulting action of ideas
  and suggestions for improving operational services to users
 negotiating and facilitating skills, including the ability to work effectively with a range of
  people in a variety of educational and cultural contexts
 sound levels of judgement, adaptability, integrity and the ability to handle confidential
  and sensitive information
 a commitment to biculturalism and equal employment opportunities and an
  understanding of the implications of these for the work of the Ministry




Competencies

A competency model is a set of defined behaviour descriptions. It is a combination of generic
descriptors and organisation or role specific behaviours. The Ministry of Education has
chosen a set of core behaviours at different levels which apply to all staff. These behaviours
are important as they form part of the performance development and appraisal review.

Overall Ministry      Ministry Competencies             Focus Area                Competency
Competency                                                                        Level
Results orientation   -    Planning and                 Focus on results and               3
                           organising                   prioritise clearly
                      -    Control/follow up
Problem solving &     -    Analysis                     Know how to make                   4
strategic thinking    -    Judgement                    things work on the
                                                        ground
                      -    Organisational
                           awareness/extra-
                           organisational
                           awareness
Relationship          -    Customer service             Deliver excellent                  3
management                                              service
Developing            -    Self development             Keep learning                      2
performance
Teamwork &            -    Teamwork/Leadership          Work with others in                3
Team leadership                                         ways that meet their
                                                        needs
Communications        -    General                                                         3
                           communications
Knowledge base        -                                                                    5




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1. Results Orientation – Level 3
   Achieving results at this level is likely to require resolving more complex issues, be over a
   longer time frame, involve integrating a range of disciplines, and/or contributions from
   range of jobholders both within and outside of the Ministry.

2. Problem Solving and Strategic Thinking – Level 4
   Jobholders at this level analyse complex problems. At this level they use a range of
   advanced analytical skills or investigative techniques or models or quantitative analysis.
   They balance conflicting factors, information and views, and draw strategic connections,
   to identify the most appropriate solution. Decisions are made in the context of some
   uncertainty and risk.

3. Communication – Level 3
   Jobholders at this level require persuasion and influencing skills for communicating the
   Ministry's viewpoint to an intended audience.

4. Relationship Management – Level 3
   Jobholders at this level build and maintain relationships, delivering high level and
   proactive service to clients, particularly where they are required to deal effectively with
   inherently difficult client relationships.

5. Teamwork/Team Leadership – Level 3
   Jobholders at this level are required to build co-operative relationships and participating
   willingly in team activities. They also participate effectively as team members in wider,
   diverse and cross-disciplinary teams, which may involve external participants. Jobholders
   at this level are required to convene and facilitate teams towards agreed objectives.


6. Developing Performance – Level 2
   Jobholders at this level are required to EITHER take formal responsibility for the coaching
   and development of colleagues OR take formal responsibility for assigning and
   monitoring the work of colleagues.

7. Knowledge Base – Level 5
   Jobholders at this level require a high degree of applied knowledge and an understanding
   of the theoretical base of that knowledge, in order to solve complex problems in technical,
   administrative or specialist fields. The professional knowledge essential at this level will
   normally be based on a foundation of academic knowledge with additional practical
   experience, although equivalent practical knowledge is acceptable.




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