FY2011 3rd Qtr Roll-Up Q-Review Reports - LSS Home by liuhongmei

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									                                                                                                                                                          FY   2011      Qtr   3
                                                                ACHIEVEMENTS Roll-Up Report
                                                                                                                                    With what part of your One Year Plan does
 LOS           Achievements                                                                                                                this achievement correlate?
 Adoption        Qtr 3: After successful completion of agreement to partner with Republic of Marshall Islands; 40 families          Revenue growth
                 registered for RMI

                 Qtr 3: Reaccreditation with COA!!                                                                                   Program quality

                 Qtr 3: Near completion of revamped internet website with new look/design and market and branding strategies         Technology advancement



                 Qtr 3: Largest number of Colombian

                 Qtr 3: Waiting Childrens program well exceeded expectations for placements (15) and finalizations (9)!              Program growth

                 Qtr 3: Increased contacts by outside agencies seeking LSS Infant Families for their birth parent situations. We     Marketing/branding
                 were contacted on 4 separate occasions during Q3, two of which ultimately led to matches for LSS families.



                  Qtr 3: Partnership with CHSFS as they move away from offering Pregnancy/Birth Parent Services, increasing          Program growth
                 number of clients seeking services through LSS.

                 Qtr 3: Enhanced online profiles of adoptive families as part of new web site initiative, resulting in four          Program growth
                 additional matches.

 Advancement Qtr 3: Held two successful Homeless Youth Events in Duluth and Twin Cities, raising over $100,000 at each event Expand the total revenue generated for LSS
             including our first Gold Champion at $10,000 a year for five years in Duluth.                                     by integrating development strategies with
                                                                                                                               the advocacy, volunteer, and
             Qtr 3: Continued solicitation for the Mark A. Peterson Leadership Challenge which was at $108,240 at Quarter      communications resources of Advancement,
             End.                                                                                                              the expertise of service staff, and the
             Qtr 3: Sent invitations to events (Homeless Youth events and site tours, Leadership Circle, etc.) and facilitated relationships of LSS leaders, to assure
             online registration, making an easy way for supporters to become involved in the services of LSS.                 consistent and effective cultivation of
                                                                                                                               grantors and donors and achieve the highest
                                                                                                                               level of results.
               Qtr 3: Supported LSS CEO, COO and CAO to advance key messaging and proposals on redesigning services and
               supports for people with disabilities. Engaged in key committee hearings on My Life, My Choices and advanced
               final language in final budget agreements.

               Qtr 3: Worked with key legislators, LSS experts and state agency staff to assure Veterans CORE maintained
               funding in FY12/13 state biennial budget.
                                                                                                                                   Source LSS leadership and key staff to
                                                                                                                                   enhance relationships with state and federal
                                                                                                                                   government to advance new policy, advocacy
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                                                                                                                                   and service-delivery initiatives as well as
                                                                                                                                   direct funding.
                                                                                                                                                         FY   2011      Qtr   3
                                                             ACHIEVEMENTS Roll-Up Report
                                                                                                                                     With what part of your One Year Plan does
 LOS          Achievements                                                                                                                   this achievement key staff to
                                                                                                                                   Source LSS leadership and correlate?
              Qtr 3: Responded to proposed elimination of Caregiver Respite with targeted grassroots and legislative advocacy,     enhance relationships with state and federal
              resulting in full restoration of state funding in budget.                                                            government to advance new policy, advocacy
                                                                                                                                   and service-delivery initiatives as well as
              Qtr 3: Suggested improvement for MN statute governing disaster response to incorporate long term disaster            direct funding.
              recovery and nonprofit partnership; final language was passed by legislature.

              Qtr 3: LSS supporters from across the state sent postcards, e-mails, and letters, made phone calls, testified, and
              held in-person appointments to build relationships and send clear advocacy messages supporting LSS mission and
              redesign focus for 2011 session.

              Qtr 3: Developed and implemented communications plan to heighten visibility of volunteers, including launch of
              Volunteers E-alert to highlight volunteer engagement statewide.

              Qtr 3: Established Volunteer Leader position within the office to streamline all volunteer web postings and     Create and execute an integrated strategic
              support triage of volunteer inquiries.                                                                          communications plan to improve the capacity
                                                                                                                              of leadership, staff, and supporters to
                                                                                                                              engage our most critical audiences,
              Qtr 3: Launched microsites for Financial Counseling and NuVantage (including launching a rebranding package for
                                                                                                                              coordinate messaging, and leverage channels
              NuVantage). Based on learnings from the first microsite implementation, developed process improvements,
                                                                                                                              from events to publications and from direct
              including new SmartForms, templates and widgets, to gain efficiency and improve content consistency.
                                                                                                                              mail to social media.

              Qtr 3: Changing Lives eNewsletter list size increased 34% from 5,658 in April to 7,577 in June.


              Qtr 3: Held successful Norelius Society Luncheon in Twin Cities and Leadership Retreat in Duluth keeping some of Work with LSS Foundation Trustees to
              our most important donors connected to our work.                                                                 Increase Norelius Society membership by
                                                                                                                               20% and create pathway to an endowment
                                                                                                                               campaign to commence during 2011.
                                                                                                                               Prepare development campaign analysis to
                                                                                                                               guide planning and opportunity for
                                                                                                                               endowment campaign.

              Qtr 3: Conducted business requirements for CRM system with Advancement staff, Camp Noah staff and PSS staff.         Organize and implement an LSS Constituent
              Created business plan and presentation for CRM proposal.                                                             Relations Management (CRM) system to
                                                                                                                                   maximize supporter engagement goals
                                                                                                                                   across the organization.

 Camp K         Maintained full summer shedule                                                                                       Maintain full summer schedule

                Highly successful quilt auction and Night Under the Stars                                                            Meet the budgeted revenue for gifts.




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                                                                                                                                                         FY   2011      Qtr   3
                                                                ACHIEVEMENTS Roll-Up Report
                                                                                                                                    With what part of your One Year Plan does
 LOS            Achievements                                                                                                               this achievement correlate?
                  Camp's new web site brought on line                                                                               Redesign camp's web site

 Refugee Svcs    Completed applications to continue operating 3 resettlement sites in Minnesota: Metro, St. Cloud, and Pelican
                 Rapids. Requested 27% more refugees than last year.

                 Worked with second CPE student to develop employment mentorship program for single men and continue
                 outreach to local congregations, as a result, an additional 3 congregations were recruited to support Refugee
                 Services.


                 Presented new service delivery model at annual LIRS conference in Tampa, Florida.

 CFCL            Letter of Interest submitted to Wheatridge for Parish Nurse model at CFCL.                                         Expand health resources

                 Community organizations continue to use CFCL, congregations continue to grow in involvement, neighbors             Engage the community in CFCL
                 increasing their access to LSS, Messiah and Kaleidoscope.

                 An average of 6 LSS Employment clients continue working for experience at the CFCL.                                Develop Café, maintenance, grounds and
                                                                                                                                    reception as a work experience model



                 Suitably Yours organizing Mt. Olivet, Lord of Life and Nativity for a fall sale of children's back to school and   Assist Suitably Yours in transformation to
                 winter clothing sale, modeled on the Holiday Store.                                                                enterprise model

                 Development of Park Ave. Safety Collaborative (CFCL, PEI, ASI, Ebenezer, Midtown, and Children's that will         Develop neighbor-to-neighbor leadership
                 include refocus of Tuesdays Together for neighborhood cohesion and safety.                                         model with congregations and local
                                                                                                                                    neighbors through the development of
                                                                                                                                    mutual relationships



 Counseling      Metro TFC program seeing exponential growth with consistently over 20 kids in 7 County area                        Strategic Growth
 Svcs
                 Implemented UCareConnect Case Management contract for Southern MN, providing telephonic support to                 Revenue Growth
                 patients who need care coordination with medical resources.

                 Attended Farm CORE event to gain momentum in referrals, successfully renegotiated contract to be paid for          Revenue Growth
                 outreach services




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                                                                                                                                             FY   2011     Qtr   3
                                                                 ACHIEVEMENTS Roll-Up Report
                                                                                                                        With what part of your One Year Plan does
 LOS             Achievements                                                                                                  this achievement correlate?
                   Solidified DHS grant in Alexandria and Willmar for children 0-5, Mental Health initiative to help    Contract growth
                   uninsured/underinsured parents and children

                   Developed and trained on "Pay for Productivity" Model for In office counseling services              Strategic Growth

 Disaster Svcs     Hosted a camp in Wabasha county - well attended and fully funded                                     Host 20 (reduced to 10) camps in 2011

                   Continued disaster long-term recovery work in SEMN. Fully funded                                     Be available to the disaster community for
                                                                                                                        response to a regional disaster and access
                                                                                                                        the funding to support that effort


                   Continued disaster long-term recovery work in Wadena. Fully funded                                   Be available to the disaster community for
                                                                                                                        response to a regional disaster and access
                                                                                                                        the funding to support that effort


                   Planned and prepared for Camps in Pennsylvania, Alabama, Tennessee, Missouri, Minnesota              Host 20 (reduced to 10) camps in 2011

                   Responded to North Minneapolis Community following tornado on May 22                                 Be available to the disaster community for
                                                                                                                        response to a regional disaster and access
                                                                                                                        the funding to support that effort


                   Trained 5 teams to deliver Camp Noah in disaster affected areas                                      Consistently deliver the same high quality
                                                                                                                        Camp Noah product to every community by
                                                                                                                        creating secular and faith-based team
                                                                                                                        models and team training materials


                   Secured funding from LDR and MAC Foundation for $5000 per camp for the 2011 season                   Raise $15,000/camp using national, state
                                                                                                                        and local funding resources

 Finance Dept Contributed to the development of a Counseling Pay-For-Productivity Incentive.                           Deliver the Budget

                 Completed Forecaster 7.0 user training sessions across all LSS lines of service                       Deliver the Budget

                 DHHS Audit for 2009 and 2010 completed with no findings                                               1. Manage risks associated with compliance
                                                                                                                       and financial exposure issues such as:
                                                                                                                       Disaster Recovery, Business Continuity
                                                                                                                       Planning, and Forecasting.


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                                                                                                                                                     FY   2011      Qtr     3
                                                            ACHIEVEMENTS Roll-Up Report
                                                                                                                                With what part of your One Year Plan does
 LOS          Achievements                                                                                                             this achievement correlate?
              Major improvement to tracking of Governmental (Federal, State & county) Grants                                  1. Manage risks associated with compliance
                                                                                                                              and financial exposure issues such as:
                                                                                                                              Disaster Recovery, Business Continuity
                                                                                                                              Planning, and Forecasting.

              Completed upgrade to Dynamics GP 2010                                                                           2. Perform major software release upgrades
                                                                                                                              on existing Dynamics GP, Kronos, and
                                                                                                                              Forecaster systems.

              Financial Counseling micro-site went live                                                                       Partnering with lines-of-service, implement
                                                                                                                              technology-based solutions…

              Completed 75% of debt counseling website modifications                                                          Partnering with lines-of-service, implement
                                                                                                                              technology-based solutions

              Sold Real Property single family home, Nord House                                                               Partner with programs relating to budget
                                                                                                                              items for property

 Financial Svcs qtr 3: Served 7222 families this quarter, meeting or exceeding service goals in the following                 All programs
               programs; LIHEAP, EFC, and      Financial Education

               qtr 3: Second quarter Citicard grant came in $23,000 over budget                                               Financial Counseling Services


               qtr 3: Service line held the 2nd Annual Financial Advocacy Awards at the CFCL, honoring 3 individuals          Financial Services
               and 2 organizations for their support of our work and advocacy for clients

               qtr 3: LSS Financial Counseling Services was selected to participate in a pilot with Fannie Mae, which         Financial Counseling - Counseling
               allows us direct access to servicers for proposing loan workout programs. This program additional              capacity and funding gap
               funding to support our counseling services
               qtr 3: In June we were selected as a provider for the Emergency Homeowner's Loan Assistance                    Financial Counseling - Counseling
               Program - which will take place in quarter 4                                                                   capacity and funding gap

 Employment   Employment Services had a 53% participation rate in April and a 42% rate in May. The May number is lower due to Employment Services needs a good
 Services     the time to correct reports occurred during the State Government Shut down. This moved our service to near the participation rate to meet contract goals
              top of the performing agencies ranking # 2 out of 18




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                                                                                                                                                           FY    2011      Qtr   3
                                                               ACHIEVEMENTS Roll-Up Report
                                                                                                                                      With what part of your One Year Plan does
 LOS            Achievements                                                                                                                 this achievement correlate?
                Inyene Ekah, the new manager, implemented many new process and procedures with staff to work to improve the
                service and participation rate.

 Housing Dev     Submitted tax credit applications to City of St Paul and MHFA for Rolling Hills. Funding from city appears likely.   Point 3, Immediate: submit applications…

                 Continued due diligence on CFCL-Duluth with trip to Duluth in June to meet would-be funders, engineers, and          Point 4, Immediate: continue due
                 real estate brokers. Gained better understanding of dynamics in that area, in Duluth (@ City), etc                   diligence…

 Human           Star Tribune Top Workplaces recipient - Number 21 of Large Employers                                                 Employee Engagement
 Resources
                 Talent Management online training complete                                                                           Talent Management

                 Collaboration with Employment Services and American Indian OIC for partnership opportunities                         Collaboration

                 Wellness Website, HealthyRoads, launched at General Assembly. Communication issued to all employees at               Bene-Fit4Life
                 their homes.
                 Started system analysis to build Kronos Manager Self-Service                                                         Increased efficiency through technology

                 Introduced Comp Talks meetings to increase employee and manager understanding of compensation program.               Employee Engagement - Compensation

                 Pilot in-home interviews for Metro PSS group homes which should reduce time to fill positions from 60 days to        Expedite Hiring Process
                 30 days.
 Sr Nutrition    We successfully developed a staffing plan within our existing structure to include a portion of time for             delivering the 2011 budget.
                 development for the region 1 & 2 service areas. We also provided an all staff training for the Senior Nutrition
                 site staff in all the service areas.


 Caregiver       We successfully opened a new Morning Out Program in Pelican Rapids in collaboration with the Good Samaritan          These achievements correlate with
 Support &       Society. We were successful in our advocacy efforts to divert of complete funding cut. We provided training for      delivering the 2011 budget.
 Respite         47 new Americorps volunteer members.

 Guardianship    Continue to work on developing plans to address key retirements
 Options
                 Continued increase growth of Pooled Trust services                                                                   Increase Pooled Trust clients

                 Contacted to add service in Rock County                                                                              Grow County Contracts




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                                                                                                                                                       FY   2011    Qtr   3
                                                              ACHIEVEMENTS Roll-Up Report
                                                                                                                                 With what part of your One Year Plan does
 LOS          Achievements                                                                                                              this achievement correlate?
 Sr Corps       Initiated first ever "survey monkey" evaluation to Foster Grandparent and Senior Companion partner sites.        "Begin using redesigned client surveys"
                Completed first ever expansive survey to Senior Companion clients (783 surveys returned)

                Completed first year report to UCare on pilot project. Very positive year one results, and report was well       "effectively implement UCare project"
                received.

                Director began first term on National Senior Corps Association Board                                             "Maintain involvement with organizations
                                                                                                                                 working to expand community based
                                                                                                                                 services"
                Director and VP collaborated to work with Vital Aging Network to sponsor scholarships for 2 Senior Corps         "Maintain involvement with organizations
                volunteer leaders to attend EVOVE leadership training                                                            working to expand community based
                                                                                                                                 services"
                Completed Federal and state grant reports. Received at least same level of support from state and federal        Deliver FY11 Budget
                governments, which we believe is related to very strong advocacy efforts by LSS Advocacy and Senior Corps.

                Maintaining large postive budget variance, assuring the budget will be delivered in 2011, despite effects from   "effectively monitor program expenses and
                governmentt shutdown.                                                                                            income…to deliver budget"

 PICS           In December 2010 began working with selected vendor (Meritide) to implement CRM, web portal, and GP              Client outcome & implement new software
                payroll. Due to issues with the vendor the contract was cancelled and a new vendor will be selected

                Enrolled 44 new customers during the 3rd quarter.

                Particpated in the DHS workgroup designing the Title III Self Directed Program

                Participated in the My Life My Choices Steering Committee

 PSS            Increased Occupancy to 95.88% by June                                                                            Bottom Line

                Continued advocacy efforts meeting - over 1,000 contacts.                                                        Advocacy

                PSS staff presented at the ARRM conference, One God, One Call, LSA                                               Advocacy

                Write offs remain at historical low levels                                                                       Bottom Line




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                                                                                                                                                         FY    2011       Qtr   3
                                                              ACHIEVEMENTS Roll-Up Report
                                                                                                                                    With what part of your One Year Plan does
 LOS          Achievements                                                                                                                 this achievement correlate?
 Youth,       In John Moline's medical absence his staff continued to connect/communicate on a monthly basis either by            Program Quality
 Housing &    conference call or in person. ILS Licensure and numerous other items are discussed.
 Family
 Resources
              Pursuing the possibility of LSS becoming the ILS provider in Rochester, MN                                          New opportunity outside of 1yr. Plan

              Two successful breakfast and lunch Homeless Youth Fundraising Events were held in Duluth and Metro.                 Revenue Growth

              Duluth Crisis Nursery had a successful silent auction/wine tasting event                                            Revenue Growth

              Duluth youth and financial counseling staff, along with the major gift officer attended an eighteen Chamber Show    Marketing/Visibility
              Case and promoted LSS services

              In Willmar, six units out of nine are currently occupied with homeless youth.                                       Program Growth

              Housing Services partnered with Counseling & Family Resources to create a support group for direct service staff    Not part of one year plan
              to encourage professional development and promote self care.

              Housing Services presented their final Keys to Successful Rental Living tenant education class in June 2011. Over   Not part of one year plan
              the past 2 years, we provided education to almost 500 individuals and exceeded our outcomes by 7%.




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                                                                                                                        FY   2011        Qtr 3

                                                        SERVICE OPENINGS Roll-Up Report
LOS         Effective date   Name                                 Location            Budgeted? (Y/N)    Reason
6/30/2011   CFCL             MN Opportunity Corps                 2nd Floor, CFCL           N         Rent will be in 2012


6/1/2011    Caregiver                                             Pelican Rapids             Y          Expanding group respite
            Respite

                                                        SERVICE CLOSINGS Roll-Up Report
LOS         Effective date   Name                                 Location            Budgeted? (Y/N)      Reason
                             None




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                      SIGNIFICANT INJURIES AND/OR WORKERS' COMP INCIDENTS
                                                FOR TOTAL LSS ORGANIZATION

                    LOST TIME               MEDICAL ONLY INJURIES INCIDENT ONLY INJURIES                            $s SPENT
                                                                                                         FY 2011 FY 2010 FY 2009 FY 2008
          FY 2011 FY 2010 FY 2009 FY 2008 FY 2011 FY 2010 FY 2009 FY 2008 FY 2011 FY 2010 FY 2009 FY 2008 (000's) (000's) (000's) (000's)

  Qtr 1         1       3       4       2      23      16     17      21      18      13      13      18     $89     $96    $125    $121

  Qtr 2         3       3       3       3      23      20       7     34      28      20      14      26     $96     $89     $97    $124

  Qtr 3         0       1       4       3      16      18     24      25      18      15      15       6    $115     $82     $73     $98

  Qtr 4                 2       2       3              10     12      17              14        8     13            $116     $99     $76

TOTAL           4       9      13      11      62      64     60      97      64      62      50      63    $300    $383    $394    $419




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             A                   B           C            D              E           F          G          H             I             J            K           L         M         N            O             P                 Q                         R                    S

  1    Fiscal Year 2011
  2                                                                                        BALANCED SCORECARD ROLL-UP REPORT
  3    CLIENT MEASURES                                                               TARGETS                                                        ACTUALS
                                           Unit of    Actual 10                                                   FY 11 Target                                                 FY 11 Actual
  4   Data source Measurement              measure     TOTALS           Q1          Q2          Q3         Q4         Total           Q1           Q2          Q3         Q4    YTD Total Qtly Variance YTD Variance Definition
     LOS          Clients served             # of      84,110           36,848      17,102      17,218     16,766       79,428        37,126       14,599      15,615                61,830     (1,603)      (9,338) During each quarter, TOTAL # (unduplicated) of
  31              (unduplicated)           clients                                                                                                                                                                   clients served
     LOS          Client satisfaction       % of         79%                 80%         80%        79%        79%           80%           79%          79%         77%                  78%          -1%           -2% Only the % of clients who give LSS the top rating
                                           clients                                                                                                                                                                      for LSS' services. Clients = people whose lives are
  58                                                                                                                                                                                                                    changing with LSS support.
       LOS            Customer              % of         83%                 80%         79%        77%        77%           78%           78%          86%         84%                  83%          7%            3% Only the % of customers who give LSS the   top
                      satisfaction         custo-
                                            mers
                                                                                                                                                                                                                          rating for LSS' services.  Customers = people who
                                                                                                                                                                                                                          sign contracts with LSS or refer clients to LSS.
  85
       LOS            Critical Client
  86                  Outcome
                                                                                                                                                 See Attachment A
  87   INTERNAL BUSINESS PROCESSES
       LOS            New or improved
  88                  process
                                                                                                                                                 See Attachment A
     Volunteers       Total volunteer        # of      821,444                                                                      211,770       201,699     213,318              626,787
  89 Count!           hours                 hours

  90   EMPLOYEE LEARNING & GROWTH
       Kronos         Employee evalua-       %           71%             100%        100%        100%       100%             100%          83%          85%         80%                  83%         -20%          -17% % of employees due for review during the quarter
                      tions on time                                                                                                                                                                                     who got their review by their review date.
  91
       Kronos         # of employees due     #          1,532                                                                              364          412         347                 1,123                           # of employees who were due for review during the
  92                                                                                                                                                                                                                    quarter
       Kronos         Development            %           77%             100%        100%        100%       100%             100%          81%          98%         92%                  90%          -8%          -10% % of randomly sampled Performance Planning &
                      objectives                                                                                                                                                                                        Reviews that contained S.M.A.R.T. Development
  93                                                                                                                                                                                                                    Objectives. 100 reviews evaluated each qtr.

  94   FINANCIAL
       Finance        KPI goal
  95
                                                                                                                                                 See Attachment B
  96                                                 in thousands:                  in thousands:                        in                        in thousands:                   in             in thousands:       FY11 Yr End Reforecast
       Great Plains   Revenue                $              $93,520    $25,339     $24,582   $24,973      $25,141    thousands:
                                                                                                                       $100,035      $24,874      $23,574   $24,789            thousands:
                                                                                                                                                                                   $73,237        ($184)     ($1,657)          $97,800 in thousands
  97
       Great Plains   Expenses               $             $93,826     $25,141     $24,953     $25,106    $25,130      $100,330      $24,268      $24,262     $24,247              $72,777           $859      $2,423              $97,650 in thousands
  98
       Great Plains   Change of net          $                ($306)     $198       ($371)      ($133)         $11       ($295)        $606        ($688)       $542                    $460         $675          $766               $150 in thousands
  99                  assets




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             A                     B                  C           D          E       F       G        H         I          J         K           L         M         N             O            P                                       Q

  1   Fiscal Year 2011
  2                                                                                                  BALANCED SCORECARD ROLL-UP REPORT
  3                                                           Attachment A - CRITICAL CLIENT OUTCOMES & NEW/IMPROVED PROCESSES
  4   CLIENT MEASURES & INTERNAL BUSINESS PROCESS
  5                                                                                      Targets                                               Actuals
                                                   Unit of     Actual 10                                     FY 11                                              FY 11 Actual      Qtly
  6    Data source   Measurement                   measure      TOTALS       Q1      Q2      Q3      Q4   Target Total     Q1        Q2          Q3        Q4    YTD Total      Variance YTD Variance Definition
      Adoption       Critical Client Outcome:        % of           100%      90%     90%     90%     90%         90%       96%       100%        100%                  99%            10%         9% Percentage of birth moms with whom LSS works, feel they
                     Best choices                   birth                                                                                                                                             made the best choice for their baby's outcome because of
                                                    moms                                                                                                                                              their work with LSS.
  7
                     Improved Process: Track on-     Y/N                 Y       Y       Y       Y        Y            Y         Y         Y           Y                    Y           Y             Y Track on-line client satisfaction for consistency
  8                  line client satisfaction
      Camp           Critical Client Outcome:        % of             89%                     85%     85%           85%        NA        NA          90%                 90%           5%           5%
  9   Knutson        2nd level learning            campers
                     Improved Process: Staff         Y/N                 Y                       Y        Y            Y       NA        NA            Y                    Y           Y             Y
 10                  training
      CFCL           Critical Client Outcome:       # of               591    900     900     900     900            900   1,135     1,060           995                  995          95                 Access to basic prosperity sources (health, learning, social
                     Access to prosperity          clients                                                                                                                                                supports and advocacy) for 900 people (clients & customers).
 11
                     Improved Process:                #                          2       3       1        1            7        2         3            4                    9           3             3 Brokered new partnerships with external providers to close
                     Partnerships                                                                                                                                                                       gaps in resources, ensure alignment of LSS services through
                                                                                                                                                                                                        EOC, and engage 7 volunteers throughout the year
                                                                                                                                                                                                        (unduplicated count).
 12
      Refugees       Critical Client Outcome:        % of             100%   100%    100%    100%    100%           100%   100%      100%         100%                   100%          0%           0% Non-anchored refugee individuals and families will have
                     Refugees' housing             families                                                                                                                                            permanent housing within one month of their arrival in MN.
                                                                                                                                                                                                       Measurement is the % of families in such homes/qtr.
 13
                     Improved Process: Enroll        # of                4       1       1       1        1            4        0         7            3                   10           2             7 Enrolled partnership congregations to fund and/or provide
                     congregations                 congre-                                                                                                                                              housing and support for all non-anchored families.
 14                                                gations
      Counseling:  Critical Client Outcome:         % of              68%     60%     60%     60%     60%           60%        64%       65%         61%                 63%           1%           3% 60% of the Counseling clients will report a significan
      Family-Based Mental Health Symptoms          clients                                                                                                                                             reduction in their mental health symptoms as a direct result
                   (CASII)                                                                                                                                                                             of getting counseling through LSS. (Data source: CASII)
 15
                     Improved Process:               Y/N                 Y       Y       Y       Y        Y            Y         Y         Y           Y                    Y           Y             Y Track "reduction in mental health symptoms" data at the
                     Consistent tracking via on-                                                                                                                                                        beginning pf 2011 so we can track it throughout the year with
                     line tool                                                                                                                                                                          consistency. Collection of this data will provide us with a
                                                                                                                                                                                                        benchmark for comparison in future years.
 16
      Counseling:    Critical Client Outcome:       % of              66%     70%     70%     70%     70%           70%        64%       67%         61%                 64%           -9%          -6% 70% of the counseling clients will report a significant
      Office-Based   Mental Health Symptoms        clients                                                                                                                                              reduction in their mental health symptoms as a direct result
 17                                                                                                                                                                                                     of getting counseling through LSS.
                     Improved Process:               Y/N                 Y       Y       Y       Y        Y            Y         Y         Y           Y                    Y           Y             Y Track "reduction in mental health symptoms" data at the
                     Consistent tracking of RAND                                                                                                                                                        beginning pf 2011 so we can track it throughout the year with
                                                                                                                                                                                                        consistencyy. Collection of this data will provide us with a
 18                                                                                                                                                                                                     benchmark for comparison in future years.


D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls          Attachment A                                                                                                                                                               12 of 23   10/25/11
            A                      B                    C           D         E       F          G        H           I           J         K           L          M         N            O            P                                       Q

  1   Fiscal Year 2011
  2                                                                                                      BALANCED SCORECARD ROLL-UP REPORT
  3                                                             Attachment A - CRITICAL CLIENT OUTCOMES & NEW/IMPROVED PROCESSES
  4   CLIENT MEASURES & INTERNAL BUSINESS PROCESS
  5                                                                                         Targets                                                   Actuals
                                                     Unit of     Actual 10                                        FY 11                                                 FY 11 Actual     Qtly
  6    Data source   Measurement                     measure      TOTALS      Q1      Q2        Q3        Q4   Target Total     Q1          Q2          Q3         Q4    YTD Total     Variance YTD Variance Definition
      Counseling:    Critical Client Outcome:         % of              63%    60%     60%       60%       60%         60%       64%          62%            62%                63%           2%          3% % of clients whose CASII scores improved
      TFC            Functional outcome scores       clients
 19
                     Improved Process:                 Y/N                Y       Y        Y         Y        Y             Y           Y         Y            Y                   Y           Y             Y Track functional outcomes as reflected by CASII scores.
 20                  Consistent tracking
      Camp Noah      Critical Client Outcome:         % of              84%    84%     84%        80%       80%           82%         84%       84%          84%                 84%          4%            1% % of parents who indicated behavioral concerns about the
                     Improved behaviors              parents                                                                                                                                                   effects of the disaster on their child felt those behaviors
                                                                                                                                                                                                               improved as a result of Camp Noah.
 21
                     Improved Process:                 Y/N                Y       Y        Y         Y        Y             Y           Y         Y            Y                   Y           Y             Y We are changing our processes for initial assessments and
                     Registration & evaluation                                                                                                                                                                 final evaluations. Each Camp Noah participant will complete
                                                                                                                                                                                                               bot a pre- and post-camp survey in order that LSS can
                                                                                                                                                                                                               determine the measure of our success at meeting our Critical
 22                                                                                                                                                                                                            Client Outcome.
      Financial      Critical Client Outcome:          % of             68%    60%     60%        60%       60%           60%         70%       70%          72%                 71%          12%          11% Families receiving financial services will report improvement
      Services       Financial stability             families                                                                                                                                                  in their financial circumstances/stability or that they met the
                                                                                                                                                                                                               goal(s) they presented when they engaged in service.
 23
                     Improved Process:                 Y/N                Y       Y        Y         Y        Y             Y           Y         Y            Y                   Y           Y             Y Restructure counseling models to match funding & demand.
                     Integrated output                                                                                                                                                                         Implement specialized supervisor positions to match
                     measurement                                                                                                                                                                               counseling specialities. Determine role financial services
                                                                                                                                                                                                               plays in anti-poverty initiatives sponsored by the State or
 24                                                                                                                                                                                                            locally.
      Housing     Critical Client Outcome:             # of             NA        2        0         1        1            4           0         0            0                   0            -1            -3 Attain funding for one or more developments or acquisitions
      Development Funding                            develop-
 25                                                   ments
                     Improved Process: Clearer       Cabinet            NA
                     definition of what projects I    agree-
                                                                                          Have reached a better understanding of how/where I am intersecting with Jodi, with Rod, and with Ken.
                     am going after; where; why?      ment
 26




D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls           Attachment A                                                                                                                                                                     13 of 23   10/25/11
            A                     B                  C            D         E       F       G        H         I          J         K             L         M         N            O            P                                       Q

  1   Fiscal Year 2011
  2                                                                                                 BALANCED SCORECARD ROLL-UP REPORT
  3                                                           Attachment A - CRITICAL CLIENT OUTCOMES & NEW/IMPROVED PROCESSES
  4   CLIENT MEASURES & INTERNAL BUSINESS PROCESS
  5                                                                                     Targets                                               Actuals
                                                  Unit of      Actual 10                                    FY 11                                                FY 11 Actual     Qtly
  6    Data source Measurement                    measure       TOTALS      Q1      Q2      Q3      Q4   Target Total    Q1         Q2           Q3         Q4    YTD Total     Variance YTD Variance Definition
      Guardianship Critical Client Outcome:        % of               95%    90%     90%     90%     90%         90%      97%         95%             95%                96%           5%          6% 90% of clients under LSS Guardianship will be in the least
                   Client environment             clients                                                                                                                                             restrictive, most appropriate environment, that meets the
 27                                                                                                                                                                                                   needs of the client.
                    Improved Process: Portable      Y/N                 Y       Y       Y       Y        Y           Y          Y         Y             Y                   Y           Y             Y Implement portable case management tools/processes to
                    case management                                                                                                                                                                     further maximize time staff spend directly working with and
                                                                                                                                                                                                        advocating for clients and their teams. FY 10/qtr 4 goal was
                                                                                                                                                                                                        to implement notepads in all offices.
 28
      Foster Grand- Critical Client Outcome:      % of kids           79%    85%     85%     85%     85%           85%        79%       79%     Not                       79%                           75% of kids served will increase reading skills 1.5 grade levels
      parents       Reading skills                                                                                                            measured                                                  by the anniversary of last survey (end of June 2011). Ratings
                                                                                                                                              until July                                                (actuals) in qtrs 1, 2 & 3 reflect ratings from last survey
                                                                                                                                                 11                                                     conducted in fy 2010. Next survey will be done in fy 11/qtr
 29
                                                                                                                                                                                                        4.
                    Improved Process: Reading       Y/N                 Y       Y       Y       Y        Y           Y          Y         Y             Y                   Y           Y             Y Staff trained & using on-line literacy resources.
 30                 skill module for volunteers
      Sr Compan-    Critical Client Outcome:        % of              NA     85%     85%     85%     85%           85%   Not measured until July 11                                                     This outcome matches with CNCS measurable impact, and
      ions          Decreased loneliness           clients                                                                                                                                              survey is administered in 3rd qtr.
 31
                    Improved Process: Staff         Y/N                 Y       Y       Y       Y        Y           Y          Y         Y             Y                   Y           Y             Y Staff trained & using on-line literacy resources.
                    training on modules
 32
      Caregiver     Critical Client Outcome:        % of              68%    68%     68%     68%     68%           68%        72%       74%           74%                 73%          6%           5% Clients will be able to stay in their homes longer because of
      Support &     Stay at home                   clients                                                                                                                                             the Caregiver Support & Respite services they and their
      Respite                                                                                                                                                                                          caregivers received from LSS. Our goal is to keep at least 68%
                                                                                                                                                                                                       of them in their own homes one year after we started tracking
                                                                                                                                                                                                       this outcome (i.e. 9/30/2011).
 33
                    Improved Process: Group         Y/N                 Y       Y       Y       Y        Y           Y          Y         Y             Y                   Y           Y             Y Caregivers will have increased opportunity for support
                    and in-home consistency                                                                                                                                                             through utilizing LSS in-home as well as group respite, which
                                                                                                                                                                                                        will have a positive impact on their lives. LSS will develop a
                                                                                                                                                                                                        systematic way to assure that respite clients who use our
                                                                                                                                                                                                        group respite program will be matched with the same
                                                                                                                                                                                                        volunteer for in-home respite to maintain consistency and
                                                                                                                                                                                                        ensure smooth transition.
 34




D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls         Attachment A                                                                                                                                                                14 of 23   10/25/11
             A                     B                C           D         E        F        G         H         I          J         K           L          M         N            O             P                                       Q

  1   Fiscal Year 2011
  2                                                                                                  BALANCED SCORECARD ROLL-UP REPORT
  3                                                        Attachment A - CRITICAL CLIENT OUTCOMES & NEW/IMPROVED PROCESSES
  4   CLIENT MEASURES & INTERNAL BUSINESS PROCESS
  5                                                                                     Targets                                                Actuals
                                                 Unit of     Actual 10                                       FY 11                                               FY 11 Actual     Qtly
  6    Data source   Measurement                 measure      TOTALS      Q1       Q2       Q3       Q4   Target Total     Q1        Q2          Q3         Q4    YTD Total     Variance YTD Variance Definition
      Sr Nutrition   Critical Client Outcome:     % of              73%    75%      75%      75%      75%         75%       68%        74%            76%                73%           1%         -2% We will improve/maintain the nutritional status of our clients
                     Lowering nutritional risk   clients                                                                                                                                              through the service of safe, healthy meals. Collection, review
                                                                                                                                                                                                      and update of NAPIS nutrition risk data, will report an
                                                                                                                                                                                                      improvement or maintenance of health from the current 73%
                                                                                                                                                                                                      not ranking at high risk, increasing this to 75% of clients not
                                                                                                                                                                                                      at high nutritional risk.
 35
                     Improved Process: Use of      Y/N               Y         Y        Y        Y         Y          Y          Y         Y            Y                   Y            Y             Y We are changing our forms process to include our staff
                     NAPIS form                                                                                                                                                                          working with clients for full completion of the NAPIS
                                                                                                                                                                                                         registration form which indicates the nutrition risk
                                                                                                                                                                                                         assessment of each individual and allows us to measure the
                                                                                                                                                                                                         nutrition status and improvement/decline of each person
                                                                                                                                                                                                         participating with us. These forms will all be reviewed and
 36                                                                                                                                                                                                      signed by out staff for verification.
      PICS           Critical Client Outcome:       #           4             <3       <3       <3        <3        < 12         1         1            1                   3            2             6 Voluntary disenrollment in fy 2010 will be no moare than 12
                     Discharges                                                                                                                                                                          individuals/year (out of ~ 450) in our FSE services. Clients are
                                                                                                                                                                                                         benefiting by choosing their own supports & receive superior
                                                                                                                                                                                                         client services, fees that are fair, and auxiliary services.
 37
                     Improved Process: Computer Y/N (on         Y              Y        Y        Y         Y          Y          Y         Y            Y                   Y            Y             Y
                     services expansion         track?)
 38
    PSS-Older        Critical Client Outcome:    # of days     702         660      675      685      700           700        666       673          694                 694            9                 Increase the number of days a person stays in our service by
 39 Adults
                     Lengthened stay                                                                                                                                                                       5%
                     Improved Process: Group       # of         Y             20       16       16        16         68         36        42           27                 105           11            53 Each CLS unit will provide 4 group opportunities of advocacy,
                     opportunities                events                                                                                                                                                 education or marketing to people within the apartment
 40                                                                                                                                                                                                      complex.
      PSS-           Critical Client Outcome:      # of        135         120      130      145      165           165        189       176          182                 182           37                 165 people who we support will have a social role in the
      Disabilities   Social role                  people                                                                                                                                                   community, an increase of 22% over last year.
 41
                     Improved Process: Staff       # of        70%             0       20       30        20         70          0        20           15                  35          (15)          (15) 70% of the units' (homes') exembpt level staff will have in-
                     training                     homes                                                                                                                                                   depth training on social roles
 42




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            A                    B                   C            D           E       F       G        H         I           J         K          L          M         N             O            P                                     Q

  1   Fiscal Year 2011
  2                                                                                                   BALANCED SCORECARD ROLL-UP REPORT
  3                                                           Attachment A - CRITICAL CLIENT OUTCOMES & NEW/IMPROVED PROCESSES
  4   CLIENT MEASURES & INTERNAL BUSINESS PROCESS
  5                                                                                       Targets                                               Actuals
                                                  Unit of      Actual 10                                      FY 11                                               FY 11 Actual      Qtly
  6  Data source    Measurement                   measure       TOTALS       Q1       Q2      Q3      Q4   Target Total      Q1        Q2         Q3         Q4    YTD Total      Variance YTD Variance Definition
    YHFR:           Critical Client Outcome: Risk  % of          88%          85%      85%     85%     85%         85%        86%        88%           88%                87%            3%          2% Through LSS services provided, 85% of clients will have the
    Community-      reduction                     clients                                                                                                                                               risk of harmful behavior reduced.
 43 Based
                    Improved Process: Data           # of    507 (last            0       0       1        1            2          0        0            0                   0            (1)          (1) Establish a PQA process in each community-based program.
                    review                         program yr's measure                                                                                                                                    PQA = Program Quality Assessment.
                                                    s with   was # of
                                                     PQA        files)
                                                    imple-
 44                                                mented
      YHFR:         Critical Client Outcome: Risk    # of         32          < 50    < 50    < 50     < 50          < 200        31       29           31                  91            19           59 Through LSS services provided, no more than 50 incidents will
      Residential   reduction                     incidents                                                                                                                                               occur in each quarter.
 45
                    Improved Process: Staff      # of files       85                                                                                                                                      Crisis Prevention Intervention training. Tracking of these
                    training (CPI)                                                                                                                                                                        sessions will begin in 4th qtr.
 46
      YHFR:        Critical Client Outcome:        % of          92%          70%      70%     70%     70%            70%        50%   100%        100%                    83%           30%          13% Families will increase their success of obtaining permanent,m,
      Housing Svcs Permanent housing             families                                                                                                                                                 affordable housing after exiting the time-limited rental
                                                                                                                                                                                                          subsidy program. Measurement is the percentage of familieis
                                                                                                                                                                                                          that come out of the rental subsidy program and find
                                                                                                                                                                                                          housing.
 47
                    Improved Process:                %           99%          95%      95%     95%     95%            95%    100%      100%        100%                    100%          5%            5% All case management staff will complete a transition plan with
                    Transition plans                                                                                                                                                                      families who are receiving a time-limited rental subsidy.
 48




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D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls   Attachment A            21 of 23   10/25/11
               A                 B               C          D              E          F           G         H              I            J          K            L         M        N            O            P                Q

  1   Fiscal Year 2011
  2                                                                                  BALANCED SCORECARD ROLL-UP REPORT
  3
                                                                Attachment B - KEY PERFORMANCE INDICATORS (KPIs)
  4   FINANCIAL

  5                                                                                             Targets                                                      Actuals
                                               Unit of   Actual 10                                                    FY 11 Target                                             FY 11 Actual
  6     Data source    Measurement             measure    TOTALS          Q1         Q2           Q3        Q4            Total        Q1         Q2           Q3         Q4    YTD Total Qtly Variance YTD Variance Definition
      Adoption         Month end billing         $            $1,703       $445       $330         $425      $364           $1,564      $472       $484         $636                $1,592        $211         $392 in thousands
  7
      Advancement      Undesignated              $              $1,754     $924       $250         $292      $583          $2,049       $777       $259         $250                $1,286          ($42)    ($180) in thousands
  8                    Donations
      Camp K           Camper/retreat days       #               8,736     1,100          600      2,500     5,275             9,475        916        334      2,194                  3,444        (306)        (756)
  9
      CFCL             NA                        NA                NA          NA         NA          NA        NA               NA         NA         NA           NA                   NA
 10
      Refugees         # of arrivals             #                504          105        105         105       115             430          69         96           91                 256          (14)         (59)
 11
    Counseling:        Billable hours            #              47,449    11,067     11,621       11,805    11,805         46,298      10,869     11,507       11,631               34,007          (174)        (486)
 12 Family-Based
    Counseling:        Billable hours            #              32,279     8,365      8,783        8,923     8,923         34,994       6,778      7,302        7,610               21,690      (1,313)      (4,381)
 13 Office-Based
    Counseling: TFC    Billable days of care     #              25,234     7,865      7,865        7,865     7,865         31,460       7,351      6,921        7,646               21,918          (219)    (1,677)
 14
    Disaster/Camp      # of Camp Noahs           #                  4            0          0           8        12              20           0          0            1                   1            -7           -7
 15 Noah
    Employment         NA                        NA                NA          NA         NA          NA        NA               NA         NA         NA           NA                   NA
 16
    Finance            KPIs issued by 7th        %               100%      100%       100%         100%      100%              100%     100%       100%         100%                   100%           0%           0%
                       workday after end of
 17                    qtr
      Financial Svcs   Active clients/Debt       #               3,652     4,054      4,329        4,604     4,879             4,879    3,783      3,716        3,719                  3,719        (885)
                       Mgmt Programs -
 18                    cumulative
      Housing Dev      NA                        NA                NA          NA         NA          NA        NA               NA         NA         NA           NA                   NA
 19
    Human              NA                        NA                NA          NA         NA          NA        NA               NA         NA         NA           NA                   NA
 20 Resources
    Guardianship       % of hours billed to      %                66%          65%        65%         65%       65%             65%         67%        70%          62%                 66%          -3%           1%
 21                    FTE

D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls          Attachment B                                                                                                                              22 of 23   10/25/11
              A                   B              C          D             E           F            G           H             I           J            K            L         M         N           O             P               Q

  1   Fiscal Year 2011
  2                                                                                  BALANCED SCORECARD ROLL-UP REPORT
  3
                                                                Attachment B - KEY PERFORMANCE INDICATORS (KPIs)
  4   FINANCIAL

  5                                                                                             Targets                                                         Actuals
                                               Unit of   Actual 10                                                     FY 11 Target                                               FY 11 Actual
  6    Data source       Measurement           measure    TOTALS         Q1          Q2           Q3          Q4           Total         Q1          Q2           Q3         Q4    YTD Total Qtly Variance YTD Variance Definition
    Foster               Volunteer hours          #               308          88          87           69          51           295           90          85           84                259           15           15 in thousands
 22 Grandparents
    Sr Companion         Volunteer hours         #               429           62          61           62          63            248          63          62           65                 190           3             5 in thousands
 23
    Caregiver            Respite hours           #                13            3           3            3           3             12           4           3            3                  10           0             1 in thousands
 24 Support
    Sr Nutrition         Meals served            #              1,206         294         290          296         296           1,176        289         275          229                 793         (67)          (87) in thousands
 25
    PICS                 # of active clients     #               692          710         728          746         767            767         717         729          773                 773          27
                         (FSE Svcs -
 26                      unduplicated count)
      PSS-Older Adults People served             #               104           82          82           82          82             82          84          82           72                  72         (10)
 27
      PSS-Disabilities   Occupancy               %               96%          95%         95%          95%         95%            95%        95%          94%          95%                 95%          0%            0%
 28
    YHFR: Comm-          Total contribs &        $         $206,191     $36,030     $36,030      $36,030     $36,030      $144,120 $164,174         $58,522      $53,664            $276,360       $17,634    $168,270
 29 Based                congreg (TR & UR)
    YHFR:                Occupancy (% of         %               67%          73%         73%          73%         73%            73%        66%          74%          72%                 71%         -1%           -2%
 30 Residential          capacity)
    YHFR: Housing        Occupancy rate, on-     %                NA          93%         93%          93%         93%            93%        94%          98%                              96%
    Svcs                 site based
 31




D:\Docstoc\Working\pdf\27bd074b-4647-44e6-a4f1-cff09706d5c3.xls         Attachment B                                                                                                                                  23 of 23   10/25/11

								
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