in the Workplace
November 8, 2006
Schedule of Speakers – Events
Greg Oden – Instant Messaging In The Workplace
Cheryl Carpenter – Instant Messaging on Steroids
– Trillian Factor
Richard Evans – Log Me In
Greg Oden – SKYPE Free VOIP With Messaging
Instant Messaging in the workplace
Instant messaging is an Internet service that allows the user to communicate in
real time with other users who have the same instant messaging application.
Instant messaging includes something called "presence technology," which
means that when the user launches the application, they can see who on their
contact list is online. Icons on the contact list also indicate who is online but not
available for instant messaging, and whether or not the contact is using a
Instant messages are basically a chat room for two and conversations flow
rather like a telephone conversation; even during peak Internet usage periods,
the delay is rarely more than a second or two. In addition to allowing the user
to send either text or voice messages, many instant messaging services permit
the sharing of Web links, images, sounds, streaming content and files. Most
instant messaging applications also permit group chats.
Instant messaging falls into a category of IT called groupware, meaning
programs that help people work together collectively while located remotely
from each other.
What is EIM?
EIM is an abbreviation for "enterprise instant
messaging." Instant messaging applications are
generally categorized as either being public or
enterprise. AOL's instant messenger (AIM), Yahoo
Messenger and Microsoft .NET Messenger are
examples of public IM services. Anyone on the
Internet can sign up, download the software and
LOL – this is an abbreviation for?
How does instant messaging work?
Most instant messaging systems work the same
way. When you launch the application, the
messaging client attempts to connect to the
messaging server. The messaging server verifies
your username and password and logs the client
Who is using instant messaging?
90% of businesses will use IM by 2004. (Gartner IM Trends)
Corporate IM is expected to replace 65% of e-mail usage by 2004.
65 million workers are already using instant messaging, and that
number is expected to grow to 350 million by 2005. (IDC Research)
Corporate IM usage is expected to account for nearly 60% of all online
traffic by 2005.(Ferris Research)
According to the research firm Gartner, as recently as the first financial
quarter of 2002, few businesses understood the importance of instant
messaging as it relates to the enterprise. IM was thought of as a vehicle for
social interaction and many businesses frowned upon its use, simply because it
was seen as a threat to worker productivity.
Are all EIM systems alike?
No. Right now, instant messaging is the Wild West of the Internet; it
does not have a protocol. There are two schools of thought when it
comes to establishing an instant messaging protocol and the Internet
Engineering Task Force (IETF) is looking at both to try and create one
Instant Messaging and Presence Protocol (IMPP).
Industry leaders like Microsoft, IBM, Sun and Novell favor extending
the Session Initiation Protocol (SIP) into a new protocol called SIP for
Instant Messaging and Presence Leveraging Extensions (SIMPLE).
The IETF developed SIMPLE as an extension to SIP for handling
instant messaging and presence awareness. SIP was originally
developed for voice over IP, but has since incorporated other
functionality like Web conferencing, live video and other multimedia.
BRB – this is an abbreviation for?
How can an IT department
manage instant messaging?
There are basically three ways a CIO or IT department can manage
The first, and historically the most common, means of IM management
is just shutting down the default IM ports, which in theory prevents
users from installing and using public IM services.
The second solution is for the IT department to use policy-based
management techniques to support one particular public IM service.
By signing an acceptable use policy (AUP), the employee indicates that
they agree to the employer's stipulations about which IM service is
allowed to be used, what corporate screen name should be used and
what kind of content is allowed to be shared in an IM.
The third solution is for the IT department to invest in an enterprise-
class IM service.
What should a CIO take into consideration
when deciding whether or not to purchase
EIM messaging software?
The CIO needs to know what instant messaging will be used for within
the organization. This will help a great deal in determining what level
of control is required and that, in turn, will dictate what kind of instant
messaging service a company needs.
Some small to medium-sized businesses, whose employees may use
instant messaging to keep in touch with their kids, might want to
consider using policy-based management as an alternative to investing
in enterprise-class instant messaging.
If a CIO has concerns about privacy, security or compliance, however,
then choosing one of several types of EIM is the way to go.
FWIW – this is an abbreviation for?
If you were a CIO, what should you
look for when choosing between
available EIM systems?
First you should look for a system that provides a way to manage
users. Ideally, the user should be able to log onto the system, including
instant messaging, with one username and one password.
Second, you should look for a system that provides security features,
such as secure sign-on, digital signatures and encryption.
Can your IM system plug into your current virus protection product?
If your business has specific logging requirements in order to be compliant
with government or industry regulations, does your IM service
Does the IM system offer Web conferencing?
Will you need to purchase new hardware to support the IM system?
Is the system easy to implement and manage?
How will an increase in IM traffic affect your overall use of bandwidth?
Google Yourself to Death
Why do instant messaging in the workplace
Instant messaging in the workplace
Any variation you can think of
WOMBAT – this is an abbreviation for?
Taming the Ping: Office Etiquette
for Instant Messaging
Introduce Yourself – Hi I Am Me
Don’t Confuse ‘Presence’ With Permission – Ask Before Chat
Zing the Ping – Mute the Volume – Keep It Private
Fast and Simple – Short and To the Point
Act Professionally – The Misspell Hell – How Was The Pass
Away and Do Not Disturb – Use Them Or Be Abused
Business Not Pleasure – Never Know Who’s Looking
Limit Multi-tasking – You Could Make a Misspell Hell Error
Use Abbreviations Sparingly – I Could Be On the Other End
YYSSW – this is an abbreviation for?
Tips for Safer Instant Messaging
Be Careful When Creating Screen Name – Don’t Use Email Address
Create Barrier Against Unwanted IM – Don’t Give Screen Name To
Don’t Provide Sensitive Personal Information In An IM – SS# CC#
Only Communicate With Who You Know – Hi I Am Suzy or Could It
Don’t Meet Strangers – Enough Said
Never Open Pictures or Download Files – Confirm From Known
Personal Messages – A No No – All Owned By Your Company
Public Computer – Don’t Select Log On Automatically – Stays There
Monitor and Limit Children’s Use – Enough Said
When Away – Lie – You May Save Yourself
IM is here to stay – Ask the kids...!!!
Teenagers no longer check their e-mail.
I confirmed that in a subsequent conversation
with a 16-year-old. "Yep," he said. "It's way too
slow. I never check it."
The immediate gratification of instant messaging,
commonly called IM, has superseded the
possibilities of e-mail for teenagers and college
students. My colleague commented that her
students found e-mail to be "dinosaur-ish," good
only for communicating with parents and
AWGTHTGTTA – this is an
MICROSOFT Windows Live Messenger
Cheryl Carpenter and Instant
Messenger on Steroids – The
Richard Evans and Log Me In
Greg Oden and SKYPE VOIP