sPrinG ediTion 2011 The newsleTTer for friends and clienTs of silver chain link every minute. every hour. every day. We Care. Registered by Australia Post No PP602669/00366 funding sees silver chain new centre for home hospital eucla Are you aware Perth now has a Home Hospital that allows you to With the nearest medical receive care and treatment in the service from Eucla comfort of your own home? currently 700 kilometres Silver Chain Home Hospital is part of to the west in Norseman the broader government scheme called and 500 kilometres to the Friend in Need – Emergency. A team east at Ceduna, the Eucla of advanced skilled health practitioners community can look forward provide an integrated and co-ordinated to a new Remote Area service across the metropolitan area, 24 Health Centre thanks to hours a day, 7 days a week. If you require funding from the Department short term clinical care and need to go to of Health and Ageing. hospital, talk to your general practitioner (GP), you may be eligible “Silver Chain has received to receive hospital level care in your $2.6 million to build a new own home through Silver Chain • Are aged 13 years and over and are multi-purpose centre, which will Home Hospital. This service is provided not under the care of a paediatrician. include a consultation room for free to eligible people. visiting doctors and other health • Are not more than 22 weeks pregnant. providers, two assessment beds Bringing significant benefits to our • Can communicate effectively, directly and an observation bed, while the community, Silver Chain Home Hospital or through an interpreter. current building will be renovated can reduce the number of people going • Are medically and mentally stable. into the nurses’ residence,” to hospital and the need for inpatient care for those patients who can be • Are Medicare eligible. explains Carole Bain, Silver Chain’s Country Services treated safely in their home. • Have given consent. General Manager. The service also enables patients , You can be referred by a GP specialist, “It is critical this remote town has to return home sooner after being or Silver Chain Home Hospital medical access to a modern facility to admitted to hospital and enables our officer. support the community and the health care system to meet a growing Patients who are in a private hospital many thousands of travellers who demand and ultimately reduce pressure inpatient setting are not eligible within cross the Nullabor each year. on public hospitals. a two week period following discharge. It will ensure an improved access You may be eligible to receive services If you are privately insured with HBF or to health care services and will be through Silver Chain Home Hospital, Medibank Private you may be able to an important facility for clients and if you: receive Home Hospital services in your service providers alike.” • Require short term clinical care that home instead of an inpatient stay. Works for the new centre will begin can be delivered safely in your home. If you would like to find out more please soon, stay tuned for more details. • Do not require an emergency talk to your GP or contact Silver Chain response. on 9242 0242. Inside 2 Telehealth 6 Thank you! 3 The Silver Chain Cup – Golf Day 2011 7 Traineeship offers Jenny unlimited 4 Staying physically active opportunities 5 Consumer Participation Activities 8 Making a world of difference… link is available in a larger text format, please visit www.silverchain.org.au/link. 24 hour Customer Centre (08) 9242 0242 or 1300 650 803 (country callers) • www.silverchain.org.au 2 link spring edition commitment to with employees and clients, to prevent occupational, safety and health risks to are our employee injury and workers compensation costs reducing, staff safety ensure our employees all work in a safe environment. Silver Chain has more funds, which we can put towards delivering more care in our community. Silver Chain is pleased to report a “Staff have taken a positive and 29 per cent reduction in workers proactive approach to ensure they all When you receive home based care, compensation costs during the work safely. We would also like to thank your home becomes our workplace. last financial year. our clients for helping us create safe To help us help you, please see page 5 workplaces in their homes.” ‘Useful tips for home care’ to ensure you “This is very important and an excellent are creating a safe working environment outcome,” says Maree de la Mare, Thanks to our improved safety record within your home. Silver Chain’s Manager of Safety and and the impact on supporting our Health. “We have worked together employees to work safely, not only Telehealth “Patients using Telehealth equipment are trained to measure their blood pressure, oxygen saturation levels, heart rate, blood glucose levels and many other vital signs. Readings Thanks to the Australian Government Department of are transmitted to a secure web based collection point where Health and Ageing who funded our trial, Telehealth they are reviewed by highly trained Silver Chain nurses and are is a remote home monitoring system designed used to promptly detect early exacerbations,” says Daymon. to improve the quality of life for clients and carers If you would like to find out more about Telehealth using information and communication technology to please call Elizabeth Boyd on 9242 0242 or visit monitor a person’s vital signs. www.silverchain.org.au/telehealth It is an important tool in supporting the health and wellbeing of our community, which can help: • Improve a patient’s independence by actively involving them in their care. • Increase a patient’s sense of medical security. • Allow for early medical intervention if required. • Reduce hospital admissions. • Reduce number of days spent in hospital for those requiring admission. • Ensure fewer emergency department visits. “Telehealth is simple to use and supports people with chronic health conditions such as Diabetes, Chronic Obstructive Pulmonary Disease, Chronic Heart Disease and Hypertension,” explains Daymon Joseph, Silver Chain’s Business Manager, Access Care Network Australia. “It can be installed in a patient’s home or in a central location for multiple users, such as a residential facility or community health centre.” silver chain Merchandise store From now until Monday, 31 October 2011, if you purchase four of our ever popular Silver Chain pens you will receive a fifth one for free! Pens are just $5 each (including postage and handling) and the four pens must be purchased in the same transaction. To purchase a Silver Chain Pen using your credit card please call Marketing and Communications on 9201 6755. For cheque or money orders please post it with this article or visit in person during business hours to Silver Chain House, 6 Sundercombe Street, Osborne Park WA 6017. link spring edition 3 The silver chain cup – Golf day 2011 Silver Chain would like to especially thank everyone who supported our golf day this year, in particular our Principal Sponsor The John Hughes Group, who have been supplying us with our fleet of vehicles for more than 10 years. Held Friday, 17 June 2011 and with the rain holding off until the evening celebrations were well underway, 92 golfing enthusiasts took part in an Ambrose tournament at Lake Karrinyup Country Club while helping us raise vital funds. silver chain excellence This year, funds raised will enable us to purchase 15 specialised Telehealth units to support our services in nursing awards throughout the Western Australian community. To find out more about the Telehealth units please see page 2. Thank you to everyone who answered our call in Together with our Principal Sponsor we would like to thank the Autumn 2011 edition of Link and nominated EasiFleet, our Hole In One Sponsor, who ran a competition a Silver Chain nurse who demonstrates on the eighth hole which saw players competing for a excellence in nursing. Each year we recognise Hyundai 120. Chippers Funerals, our On Course Beverages nurses through these awards to help celebrate Sponsor ensured players’ thirst was quenched and Telstra, our Gift Bag Sponsor made sure all players received a International Nurses Day – 12 May, the birthday special gift. Special thanks also goes to our Design Sponsor, of Florence Nightingale. Rare Creative Thinking, and to our Online Sponsor, 3Geeks. Silver Chain would like • RN Chris Lam. We would also like to thank all those who supported the to congratulate the 2011 • RN Lyn Broderick. day, especially Howard Park Wines, Lake Karrinyup Country Silver Chain Excellence in Club, Engel Australia and Elite Fitness who donated prizes • RN Deborah D’Silva. Nursing Award nominees assisting our fundraising efforts. And finally, a special thanks and award recipients: • RN Rosalene Adams. to Glen Jakovich, who was our Master of Ceremonies at our • RN Debra Cross – 2011 • RN Carmen Graham. evening celebrations. Silver Chain Nursing • RN Jenny Hyde. Excellence Award. • RN Teresa Wade. • CNCM Liz Howse – 2011 • CNCM Anne Capes. Silver Chain Nursing Leadership Award. win a scenic cruise with For your chance to be in the running to win this fantastic prize, simply visit www.silverchain.org.au/link-competition or captain cook cruises write your name, address and telephone number along with the correct answer to the question below on the back of an Captain Cook Cruises are kindly giving one lucky envelope and send it to: Link reader the chance to win a Swan River Scenic Link Newsletter Competition, Silver Chain, Cruise for two adults from Perth to Fremantle 6 Sundercombe Street, Osborne Park WA 6017 and return. (please don’t use the reply paid envelope). Enjoy unlimited tea and coffee as your Captain points out the sights of the Swan River including Perth’s impressive Question – How many vessels does Captain Cook Bell Tower, the restored Swan Brewery, Kings Park, Cruises have in their fleet? Royal Perth Yacht Club, the mansions in Millionaire’s Row and into the Port of Fremantle’s busy inner harbour. The competition will be drawn on Monday, Captain Cook Cruises have five luxurious vessels as part 12 September 2011 of their fleet and offer a wide range of luxurious river cruise and winners will be options and tours on the Swan River, including the notified by telephone. Swan Valley wine region. 4 link spring edition staying physically active Silver Chain and Curtin University’s Centre for Research and Ageing would like to thank our clients who took part in a research study last year. The study looked at reasons why older people who were receiving a Silver Chain Home and Community • A number of HACC respondents suggested they were not active or had reduced the amount of time they were Care (HACC) service or services through our physically active as they aged. Independence Program (IP) were physically active • Many of the interviewees spoke of household chores, and what stopped them from being active. gardening, walking to the shops to buy food and paying bills The study, which is the first of three parts, asked clients to as their main source of activity. answer a survey. More than 500 people responded and results • Very few interviewees played organised sport during their were compared between the two groups and found: childhood due to a lack of facilities and opportunity and this • Clients receiving IP were more physically active than those in appears to have set the pattern for later life. the HACC group. • Encouraging people to stay active as they age may be more • The main reasons for being physically active in both groups likely to be successful if it is done in the context of everyday were for wellbeing, health or fitness and enjoyment. activities rather than as a separate exercise program. • The most common barriers to being physically active in From these results, Silver Chain is now conducting a pilot both groups were ongoing injury or illness and age or feeling study, the second stage of the study, using a new physical too old. activity program called LiFE (Lifestyle and Functional Exercise • Having a temporary illness was seen by more IP clients as program) that incorporates physical activity into daily living being a barrier to being physically active compared to activities. LiFE is being piloted for people who are receiving HACC clients. services through our IP – Home Independence Program (HIP) Twenty clients were also interviewed and asked about their and Personal Enablement Program (PEP). physical activities across their lifetime. Results from the Silver Chain would also like to thank Curtin University for an interviews found: Internal Research Grant to complete the study and Healthway • IP clients indicated a greater understanding of the for their PhD Scholarship. Stay tuned for upcoming editions of importance of remaining physically active and were more Link for more details! physically active as they got older. continence Management and advice service Bladder and bowel problems are common and affect thousands of people. If you have an ongoing bladder and bowel problem the Continence Management and Advice Service (CMAS), funded by the Western Australian Government, can help. Our trained nurses understand bladder and bowel conditions and with advice and management most problems will improve or possibly be cured. If you are eligible, you will receive: • FREE consultation with a Silver Chain continence nurse. • FREE pads and other products if needed (up to the value of $480 every year). This service is available from clinics throughout Western Australia and is available by telephone for people living in the country outside of clinic catchment areas. Home visits are also available for people who are house bound (criteria applies). To find out more information about CMAS please call 1300 787 055 (for the cost of a local call) or visit www.continenceandyou.org.au. link spring edition 5 consumer Participation activities In line with our Consumer Participation Framework to enhance our consumer involvement in planning, delivering, researching and evaluating our services, we have recently held focus groups in Perth and Bunbury. “Both focus groups were well received by clients and carers who took part. They provided us with vital information which will help us develop Consumer Directed Care Packages, a new service which we are hoping to secure funding for,” explains Peter Biggins, Silver Chain’s Client Liaison Officer. “Clients and carers appreciated hearing about the program and how it might work. They were interested in the range of services and the flexibility of how those services may be provided. It also gave us an opportunity to ask for their ideas about what would be important to them if they were to receive services through this program.” Useful tips for The information we have gathered will be considered for how we implement the home care program should we be successful in receiving funding. “To involve consumers in this early stage, we can ensure we develop a service If you receive home based which truly meets the needs of our clients and their carers. Information care, your home becomes our gathered will also assist us in understanding the areas in which clients and workplace. By working together, carers would like greater choice and in understanding the requirements for we can help one another to staffing the program,” says Peter. “Consumer participation is very important ensure both you and our staff to us and we appreciate, encourage and welcome their involvement.” stay safe at all times. Watch this space for further updates. If you would like to find out more about • To help prevent slips, trips and falls the Consumer Participation Framework or how you can be involved in future please ensure steps are in good consumer participation activities please visit www.silverchain.org.au or call condition, rugs and mats are flat our Client Liaison Desk on 9242 0370. and stable and cords are not across walkways. • Please ensure all cleaning products are in their original labelled containers, stored safely and appropriate for our use. • Please restrain all pets. Your pet could react unexpectedly to a stranger entering your home, especially if you are receiving personal care. • Refrain from smoking while we are in your home. If you must smoke, please do so in an area not used by us. • To prevent transmission of infection, ensure we have access to clean free Power saving future switch water and liquid soap to wash our hands. Please also provide a clean Solargain, who have sponsored our fleet of cars, are hand towel or paper towel. kindly offering the first 100 Link readers who book a no • Ensure all electrical devices or obligation site visit and mention Silver Chain, a FREE equipment we use such as mops, Power Saving Future Switch valued at $50. buckets and vacuum cleaners are in good working order. For more information or to book a site visit please call Solargain on 1300 73 93 55. • Ensure we have enough space to use the proper equipment. • Please leave a welcome light on outside if you are expecting an evening visit from us. 6 link spring edition thank you! Young at heart June says Our Rockingham Branch farewell… Committee recently held a celebration on Friday, Silver Chain would like to 10 June 2011 to recognise especially thank Life Member the contributions of eight June Hodgson who has been members all 90 years of age instrumental in supporting our or more. services and Silver Chain’s Albany Branch Committee. “Our Rockingham Branch After 35 years of volunteering with Committee are our biggest Thank you June. Silver Chain and almost 23 years volunteer committee and as the Albany Branch Committee are all young at heart, President, June has decided to hang it’s truly awe inspiring!” up her boots once and for all. explains Peter Biggins, Silver Chain’s Client “I have truly loved my time working Liaison Officer. with the Albany Branch and will definitely miss it and the friendly faces “All of our branch I got so used to seeing every day. committees do a It was thanks to the hard working tremendous job, holding branch members that we were able to fetes, raffles and the raise the funds and give back to the like and do so much in community in such a positive way and helping to raise funds for so long. Now it’s time to hand over for Silver Chain. We the reins and relax,” says June. would like to take this From left to right – Maxine Byass (Branch President), opportunity to sincerely thank them Ruth Hall, Chris McGowan, Silver Chain’s Chief all for their continued support,” Executive Officer, Peter Biggins, Client Liaison says Peter. Officer and Margaret Steel, Co-ordinator Silver Chain’s Rockingham Respite Cottage. we couldn’t do it without you Silver Chain would like to thank the following community groups, organisations and individuals for their kind support, we really couldn’t do it without the wonderful help we receive from our community. Davi d Whiteley, rides 60 kilometres as • The Association of Financial Advisors donated $1795 to Silver Chain part of triathlon. Abrolhos Island, which will go towards new equipment such as a pulse oximeter and a scoop stretcher. • Nine-year-old friends Charlotte and Saffron wanted to support Silver Chain, so baked gingerbread cookies to sell at their local skate park, raising more than $50! • To mark his 60th birthday celebrations, David Whiteley participated in a triathlon in Falcon swimming 600 metres, running six kilometres and riding his bike 60 kilometres, while raising funds for Silver Chain. calling for volunteer Silver Chain will be gift wrapping in several major Perth shopping centres in the two weeks leading up to Christmas. We are seeking volunteers to gift wrappers gift wrap and help raise funds for Silver Chain. For more information or to register your interest please contact Alice Bassham on (08) 9201 6768 or via email email@example.com link spring edition 7 Traineeship offers Jenny Your feedback counts unlimited opportunities If you currently receive services or are a former client, family member, advocate or unpaid Jenny Arthurson has enjoyed a varied career with carer, Silver Chain welcomes your say on how Silver Chain in Harvey over the last eight years and we can improve our services. many opportunities have come knocking thanks to how? undertaking traineeships with us. • Tell a staff member as soon as possible if you are not Commencing as a home happy with a service or have a complaint. help and administration • Telephone our 24 hour Customer Operations Centre or assistant in 2003, Client Liaison Service on 9242 0242 or country callers Jenny soon completed 1300 650 803 (for the cost of a local call). a Certificate III Aged Care and Certificate IV • Write to the Chief Executive Officer at Bridging to Nursing, Silver Chain, 6 Sundercombe Street, at TAFE. This enabled Osborne Park WA 6017. Jenny to become a Care how will silver chain respond? Aide just a year later. • All complaints will be dealt with in complete “I was then afforded the confidence. opportunity to undertake • You will be treated with respect and dignity. a traineeship in 2005, • You will be able to have someone of your choice help a Certificate III Home you with a complaint or problem. and Community Care,” explains Jenny who • We will attempt to resolve the issue within seven was then promoted to working days where possible, or will keep you Care Co-ordinator that informed of progress until resolution. same year. “Two years later that position evolved advocacy alternatives to incorporate Respite Co-ordinator for the South West and Care Advocare Inc 9479 7566 or Country FreecallTM Co-ordinator.” 1800 655 566. Jenny says she enjoys the mental stimulation that studying People with Disabilities (WA) Inc 9386 6477 or Country provides and is grateful to Silver Chain and our Learning FreecallTM 1800 193 331. and Development team for their constant support and encouragement. Health Consumers Council (WA) 9221 3422 or Country FreecallTM 1800 620 780. “Silver Chain is a fantastic organisation for promoting personal development in the form of ongoing training and traineeships, For unresolved health and disability complaints you continually up skilling staff, broadening knowledge and ultimately can also contact the Health and Disability Services promoting personal growth within the individual.” Complaints Office on 9323 0600 or Country FreecallTM 1800 813 583. So much so, Jenny decided to complete a further two traineeships, Certificate IV Aged Care and Certificate IV Training Any complaints or concerns about an Australian and Assessment, in 2009 as well as a Diploma in Management Government subsidised aged care service residential or earlier this year. This has enabled Jenny to relieve in other roles, , community care (eg. CACP EACH, NRCP etc) contact more recently as Community Aged Care Packages Co-ordinator the Aged Care Complaints Scheme on 1300 550 552. and Service Co-ordinator for Silver Chain’s Bunbury *Calls from mobile telephones are charged at Service Centre. applicable rates. “I also thoroughly enjoy supporting Silver Chain’s Learning and Development team as an Assistant Trainer delivering Safe Body Postures and Movements, Basic Emergency Life Support and CPR training to staff when the need arises. “Life long learning is a passion for me. I am currently enrolling in Keeping up to date Human Resource training, my ultimate goal to further my career Have you recently moved? Is your name and address within Silver Chain at a higher level.” spelt correctly on the coupon? Or do you receive more If you would like to find out more about working with than one copy of our Link newsletter in error? Silver Chain and the traineeships we have available please visit To help us save time, money and resources and www.silverchain.org.au or call our Learning and Development keep your details up to date please call Kaye team on 9242 0242. or Lynne at Silver Chain on 9242 0233 or email firstname.lastname@example.org 8 link spring edition Making a world of difference... When you make a donation to Silver Chain’s general donation events supporting silver chain program, you are supporting wanneroo civic choir concert your local community in a number of ways. Our general The Wanneroo Civic Choir’s Spring Concert, a variety show featuring performances donation program ensures funds by the Wanneroo Civic Choir and Wanneroo High School students will be held on are used throughout Western Saturday, 20 August 2011 at 2:00pm at the Scarborough Community Hall, Australia supporting our clients, 173 Guildercliffe Street, Scarborough. the communities, services and Tickets can be purchased at the door (Adult – $15 and Students – $12). projects that need it most. Proceeds from the concert will be donated to Silver Chain. During March, April and May 2011 Pink Gig donations made to our general The Pink Gig will be held on Saturday, 17 September 2011 at Hillarys Yacht Club from donation program have assisted 7pm to help raise awareness, educate friends and family, while having a great time all us by: in the name of raising funds to help find a cure for Breast Cancer. • Enabling the continuation of our nurse consultancy service, Live music, a dance display, raffles and auctions will be a part of this ever popular social support and centre based event. Part proceeds will once again be donated to Silver Chain. For more information day care services by covering a email email@example.com or call Kerrie on 0407 230 500 or Fiona on 0410 763 573. shortfall in funding. • Providing more than half the funding for a registered nurse for a year in Lancelin to support clients receiving hospice care now it’s even us of your donation, which we record against your donor record. You don’t services in their homes. easier! even have to send us your receipt, but make sure you keep it in a safe place as • Supporting our Hospice Care To help make it even easier, donations to this is your record to claim on your Service by upgrading our Silver Chain or fee payments can now be tax return. electronic equipment. made over the counter at any Australia If you would like to find out more about Post using either your Mastercard or Visa making a donation to Silver Chain please credit card. Cash, cheque and Eftpos call our Relationship Officers Kaye or facilities are still available. Lynne on 9242 0233. Making a donation Paying your fees When making a donation to Silver Chain If you would like to pay your fees, simply at Australia Post, you don’t need to take your account into any Australia Post, purchase a money order. Simply take which will also be scanned – it’s just like your donation coupon (attached to the paying any other bill. If you would like to bottom of the enclosed letter) into any find out more please call our Accounts Australia Post outlet. Your coupon will Department on 9242 0242. be scanned and Australia Post will notify calendar of events 23 – 27 9th Asia/Oceania Regional Congress of Geriatrics and Gerontology 2011, Melbourne. sePTeMber 29 – 30 Spring Festival, Narrogin. Silver Chain’s Narrogin 17 The Pink Gig, Hillarys Yacht Club. Branch Committee will be holding a stall. ocTober To find out about our events visit www.silverchain.org.au/events 15 – 17 Inaugural Pan Pacific Pressure Ulcer Forum and the Venous Leg Ulcer Forum 2011, Canberra. 6 Sundercombe Street Osborne Park WA 6017 • Facsimile 9242 0268 • Email firstname.lastname@example.org • www.silverchain.org.au Silver Chain Nursing Association (Incorporated) ABN 77 119 417 018 every minute. every hour. every day. We Care.
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