Docstoc

Citrix-Manual

Document Sample
Citrix-Manual Powered By Docstoc
					Citrix® Manual for Windows Operating System

   Georgia Technology Authority Remote Access System

                Last Modified: January 6, 2012
Table of Contents
Overview of this Guide ................................................................................................................................................4
   How to use this guide                                                                                                                                                  4
     Overview information ............................................................................................................................................4
     Screen Captures .....................................................................................................................................................4
     Step-by-step instructions .......................................................................................................................................4
     Conventions used in this book ...............................................................................................................................4
   Before you get started                                                                                                                                                    5
   Now you’re ready                                                                                                                                                          5
     Corrections ............................................................................................................................................................5

Overview of the GTA Citrix .......................................................................................................................................6
   Applications                                                                                                                                                            6
     Maximum Application Performance .....................................................................................................................7
     Internet Flexibility .................................................................................................................................................7

Citrix Client Minimum System Requirements ..........................................................................................................8
   PC Requirements                                                                                                                                                           8
   Dial-up Requirements                                                                                                                                                      8

Getting Started ........................................................................................................................................................... 10
   Installing the software                                                                                                                                                 10
   Logging on again                                                                                                                                                        10

1. Installing the Citrix Client Software .................................................................................................................... 12

2. Installing the Dial-upConnector ........................................................................................................................... 16

3. Copying the Desktop Link File to Your Desktop ................................................................................................ 18

4. Dialing and Signing in to the LAN ....................................................................................................................... 21

5. Connecting to the Citrix Desktop ......................................................................................................................... 24

6. Logging off of the Network ................................................................................................................................... 26

Citrix Printing ............................................................................................................................................................ 28

ICA Client File Security window .............................................................................................................................. 30

GTA Network Telephone Numbers ......................................................................................................................... 31
Citrix Manual for Windows Operating System                          Overview of this Guide




                                             Part 1: Introduction




January 6, 2012                                                                         3
Citrix Manual for Windows Operating System                                                                               Overview of this Guide




           Overview of this Guide
           Welcome to the GTA Citrix Manual for Windows operating system. This guide will assist you when connecting to
           Citrix and using the application.


           How to use this guide
           This guide has useful information in general overviews, reference lists, and step-by-step instructions.


           Overview information

           The overview information provides general information and descriptions about the topics and tasks you will
           perform. The overview information is basic information needed to understand the structure and it offers explanations
           of the topics without going into detail. Overview information usually precedes instructions or screen captures.


           Screen Captures

           This guide contains illustrations of the tasks you will complete.


           Step-by-step instructions

           The step-by-step instructions will help you complete tasks that you are not familiar with or that you have not
           attempted before. These instructions can be posted where they can be of continual assistance to you.

           Instructions are formatted in the following way.

            Instructions: This is the heading for instructions

                           These are the instructions.

                  This is information that will help you complete the instructions.

                           The arrows point to steps to complete a task.

                  The instructions are meant to assist you in performing the task presented. However, all sections and all tasks do
                  not have instructions. Instructions are provided for more difficult tasks. If you feel that a task requires
                  instructions and none have been provided, you can request the directions by sending an e-mail message to the
                  GTA Desktop Team through Outlook. Your request will be forwarded to the Citrix Administrator and the
                  instructions will appear in the next version of the Citrix Manual.


           Conventions used in this book

           Some of the conventions used in this guide are listed below.

           The | symbol is used when you are to select a menu item. For example, the following directions can be read as
           “Select Open from the File menu.”

           Example: Select File | Open.




January 6, 2012                                              4                                                                               4
Citrix Manual for Windows Operating System                                                                              Overview of this Guide



                 NOTES

           Notes are in italic text. A Note contains information that pertains to the subject matter, but may not be essential
           information.


           Before you get started
           Before you get started with this guide, there are some things that you should know to help you get more out of it.
           First, you may want to scan the book before reading it thoroughly. Also, use the Table of Contents to help you find
           specific information.


           Now you’re ready
           Now you’re ready to get started. It is best to proceed through the sections consecutively the first time you use the
           guide. After that, use the sections, as you need them.


           Corrections

           You may find information in this guide that is longer accurate. If you find errors or incorrect information in this
           guide, send an Outlook e-mail message to the GTA Desktop Team.




January 6, 2012                                                                                                                             5
Citrix Manual for Windows Operating System                                                                  Overview of the Citrix environment




           Overview of the Citrix environment
           Citrix is the first software platform to satisfy the full range of enterprise remote computing requirements: from dial-
           in remote LAN access and branch office automation to business-critical application deployment across enterprise
           internetworks. Based on Microsoft Windows NT™, Citrix incorporates remote control technologies, allowing GTA
           to deploy a wide variety of client/server, conventional, and legacy applications with a single integrated software
           platform. Its low bandwidth requirements and extensive platform management tools make Citrix an ideal platform
           for delivering Windows-based client/server and legacy applications to remote state district branch offices over
           standard analog dial-up telephone lines, leased lines, or high-speed ISDN connections.

           Citrix extends the reach of Windows applications regardless of your location or client platform. The Citrix product
           line is an authorized extension to Microsoft Windows NT Server, developed under license from Microsoft. The
           client merges Citrix distributed Windows components—the Intelligent Console Architecture (ICA™) 3.0 protocol
           and Citrix MultiWin multiuser Windows technology—with the high-performance operating system technology of
           Microsoft Windows NT Server. Citrix provides a complete telecomputing platform for all types of GTA users over
           LAN, WAN, and dial-up connections. Citrix is specifically designed to provide high-performance server-based
           remote computing to dial-up users.


           Applications
           The following applications are available on Citrix

                     COCOA (Inquiry Only)

                     GO mainframe access (Georgia Online)

                     Outlook XP

                     HummingBird Exceed (Limited to authorized users)

                     Internet Explorer

                     Lotus Notes

                     Microsoft Office XP (includes Word, Excel, PowerPoint, Access, and Project)

                     Netscape Navigator

                     Phoenix

                     Prism (Limited to authorized users)

                     Service Center (Limited to authorized users)

                     Telnet

                     WS_FTP Pro

                     Winzip

                     Access to standard network drives




January 6, 2012                                             6                                                                               6
Citrix Manual for Windows Operating System                                                             Overview of the Citrix environment



           Maximum Application Performance

           Citrix maximizes remote application performance with its integrated remote control capabilities that provide
           local/remote transparency. GTA Administrators configure applications to run locally on the LAN instead of on your
           PC. From a single Windows desktop, mobile users can transparently launch multiple Windows applications with the
           click of a mouse. GTA users can even hot key between their local PC applications and remote control sessions
           without having to worry about how or where the applications run.


           Internet Flexibility

           You can access the Citrix server(s) by utilizing the TCP/IP protocol from your current Internet Service Provider
           (ISP) along with the Citrix client, from virtually anywhere in the world. Virtually any device with an x86
           microprocessor can be used to communicate with a Citrix server. These include desktop PC's, notebooks, handheld
           computers, and Windows terminals.




January 6, 2012                                                                                                                        7
Citrix Manual for Windows Operating System                                                          Citrix Client Minimum System Requirements




           Citrix Client Minimum System Requirements
           The following is a list of system requirements for Citrix. The computer that you use to access your Citrix account
           must meet all of the minimum requirements listed below for it to run properly.


           PC Requirements
                     Standard PC architecture, 80486 processor running at 66 megahertz or faster

                     8 megabytes of RAM or greater for Windows 9x, 16Mb or greater for Windows NT 4.0, 32Mb or greater
                      for Windows Me and Windows 2000, and 128 Mb RAM for Windows XP.

                     Windows 95 (OSR 2 or later), Windows 98, Windows ME, Windows 2000, Windows XP or Windows NT
                      4.0 Operating System or later

                     30Mb or greater of available hard disk space

                     High-density 3.5-inch diskette drive

                     VGA or SVGA video adapter (Resolution settings 800x600)

                     Microsoft mouse or 100% compatible mouse

                     All floppy drives, hard drives, CD-ROM drives, and tape drives must either be between A through E, or
                      one of the following: G, J, K, L, Q or T

                     Systems with compressed drives and or running DriveSpace are not supported

                     Microsoft Internet Explorer 5.0 is the preferred Internet browser

                 NOTE:

           Your PC may only use the following drive letters: A, B, C, D, E, G, J, K, L,Q, and T. If you are using any other
           letters for any of the drives on your machine, contact the Citrix Administrator before attempting to dial in using this
           product.


           Dial-up Requirements
                     For dial-up network connections to the Citrix server, the appropriate network transport software protocol is
                      required. The supported network transport protocol is TCP/IP.

                     For Dial-in connections to the Citrix server, an internal or external 14.4bps or greater data modem using a
                      16550 Universal Asynchronous Receiver/Transmitter (UART).

           WINMODEMS are not supported due to documented problems they cause with GTA applications. Nearly 200
           modems are compatible with Citrix. Most modems that comply with industry standards will work; however, many
           difficult-to-detect problems can come from incompatible modems.

           Selecting a modem from the GTA suggested modem list should prevent these problems.

                 NOTE:




January 6, 2012                                              8                                                                             8
Citrix Manual for Windows Operating System                                                   Citrix Client Minimum System Requirements



           GTA suggests the US Robotics Courier V. Everything, US Robotics Courier, and Sportster models that meet the
           minimum modem requirements listed above.

           .




January 6, 2012                                                                                                                     9
Citrix Manual for Windows Operating System                                                                                       Getting Started




           Getting Started
           The first time you plan to sign in to Citrix, you will need to install the software. This manual will help you with
           installing the Citrix ICA Client.

           NOTE: Citrix client software is approximately 3.0Mg and will not fix on a single floppy diskette. If you have a
           slow or no connection to the Internet, please call GTA Desktop Support Team for software (404) 657-4646.

           Before you begin installing the software, you will need the following.

                     Citrix Client for 95/98/NT/2000/XP

                     Dial-Up Connector DUN for 95/98/NT/2000/XP Disk 1 of 1

                     Your LAN ID & password

                     An Internet browser on your home PC; Microsoft Internet Explorer is the preferred Internet browser, but
                      you may use Netscape Navigator 4.x.


           Installing the software and Logging on and off Citrix
           There are six steps when installing and connecting to the network using a Windows operating system (Windows95,
           98, ME, 2000 or XP). You have to complete each one to be fully connected. They are:

                      1. Installing the Citrix Client Software on page 11

                      2. Installing the Dial-up Connector on page 16

                      3. Copying the Citrix Desktop Link File to Your Computer on page 18

                      4. Dialing and Signing in to the GTA LAN on page 21

                      5. Connecting to the Citrix Desktop on page 24

                      6. Logging off of the Network on page 26


           Logging on again
           Once you have completed steps one through three, you will not need to repeat them again to sign into Citrix. When
           you want to sign in, just simply repeat steps 4 and 5.




January 6, 2012                                            10                                                                                10
Part 2: The Citrix ICA Client
Citrix Manual for Windows Operating System                                                                 1. Installing the Citrix Client Software




           1. Installing the Citrix Client Software
           The Citrix Client enables you to run applications on a remote Citrix server.

           Before you begin the installation procedure for the Citrix Client, you should gather the following.

                     Modem brand name and model number/description.

                     Modem COM Port (Communication Port) Information. Ex: COM1 or COM2

                     Have modem connected/plugged-in to a known working telephone line

           The following describes how to install the Citrix Client on your Windows operating system PC.

            Instructions: Installing the Citrix Client on your PC

                  On your home PC, close all other running programs before attempting to install this software.

                          Insert the Citrix Client for 95/98/NT/2000/XP media into an appropriate drive of your PC.

                          Select Start | Run.

                  The Run window will appear.




                          In the Open field, type d:\ica32.exe or c:\ica32.exe if file saved to hard drive.




                          Click OK.

                  The Setup window appears and the installation process begins.




January 6, 2012                                            12                                                                                   12
Citrix Manual for Windows Operating System                                                                 1. Installing the Citrix Client Software




                  The Citrix ICA Client Setup window appears and the Welcome window is displayed. For the rest of the setup
                  process, you can accept all default settings. The following screen captures and directions will show and explain
                  the default settings.




                          Click Next.

                  The Citrix License Agreement appears.




                          Click Yes.

                  The Choose Destination window appears.




January 6, 2012                                                                                                                                 13
Citrix Manual for Windows Operating System                                                              1. Installing the Citrix Client Software




                           Click Next.

                  The Select Program Folder window appears. The default program folder is Accessories\Citrix ICA Client.




                           Click Next.

                  The ICA Client Name window appears and asks you to specify a unique client name for your computer. The
                  Client Name field automatically populates with the name of your computer. If you computer has no name, the
                  field is populated with numbers. The Client Name must be unique. In order to ensure the Client Name is unique
                  use the following format when entering your Client Name:

                         W_<Your Username>_Home

                         W_<Your Username>_Office

                         W_<Your Username>_Laptop




January 6, 2012                                           14                                                                                 14
Citrix Manual for Windows Operating System                                                                    1. Installing the Citrix Client Software




                           Click Next.




                  Setup continues copying files to your PC. Once all files are copied, the Information window will appear which
                  tells you the Setup is complete and that you must restart your computer.




                           Click OK.

                  Restart your computer to finish the installation. Once you’ve restarted, continue to the next step: Installing the
                  Dial-up Connector.




January 6, 2012                                                                                                                                    15
Citrix Manual for Windows Operating System                                                                    2. Installing the Dial-up Connector




           2. Installing the Dial-up Connector
                  You will need to install the Dial-up Connector to create dial-up networking capabilities. Skip this step if you
                  have either DSL, Cable modem or will be using your own Internet Service Provider (ISP).

                           Insert the diskette labeled Dial-Up Connector DUN for 95/98/NT/2000/XP.

                           Select Start | Run.

                  The following window will appear.




                           In the Open field, type a:\dunnow.

                           Click OK.

                  The following screen will appear.




                           If you live in the Atlanta metro calling area (areas codes 404/770/678) select 404-525-0416.
                            Outside of the Atlanta metro calling area, select 1 800-672-8082.

                 Note:

           If your PC does not already have Microsoft Dial-up Networking installed, you will be prompted to insert your
           Windows operating system CD. Once you insert the CD, follow the prompts to install Dial-up Networking.

                           After number selection, the following dialog box appears. Click OK to continue.




January 6, 2012                                             16                                                                                16
Citrix Manual for Windows Operating System                                                                      2. Installing the Dial-up Connector



                           After you click okay, the following dialog box appears.




                           Click on the down-arrow key to display a list of modems. Select the type of modem being used by
                            your home or laptop PC from the pull-down list and click Ok. If you are unsure about what modem
                            to select, go into My Computer and Select Control Panel. Under Control Panel you will see either
                            Modem (Win95/98) or Phone /Modem Options (Win2000/XP). You will click on the tab that says
                            Modem and it will tell you which one is installed. Write down the information and return to
                            modem selection screen.

                           After successful modem installation, the following dialog will appear:




                  You may be prompted to restart your computer. If you are prompted to restart, do so. Once your computer
                  restarts, you can use Dial-up networking to connect to the GTA LAN with the following instructions.

                 Note:

                  If you need to dial 9 for an outside line, please repeat above steps and select either Local (Outside call) or 1-800
                  number (Outside call).




January 6, 2012                                                                                                                                 17
Citrix Manual for Windows Operating System                                              3. Copying the Citrix Desktop Link File to Your Computer




           3. Copying the Citrix Desktop Link File to Your Computer
           Before connecting to your network remotely, you will need to download the application that connects you to the
           Citrix Desktop. Three methods will be described. The first requires you have an existing Internet Service Provider
           (ISP). The second requires you to have an existing Virtual Private Network (VPN) or connect via GeorgiaNet
           (GANET). The third simply requires the diskette labeled Dial-up Connector DUN for 95/98/NT/2000/XP.

            Instructions: Downloading the State_of_Georgia_Citrix_external Desktop Link icon – Method 1

                  After connecting to your ISP, complete the following instructions.

                          Open your Internet browser.

                          Open the following website: http://insweb.doas.state.ga.us/remoteaccess.htm.

                          The GTA INS – Citrix Remote Access System page will load.

                          Locate the State_of_Georgia_Citrix_external Desktop Link icon at the top of the web page.

                   If…                           Then…

                   you are using Netscape                        Click on the State_of_Georgia_Citrix_external Desktop Link
                   Navigator,                                     icon.

                                                      You may be prompted to either open or save the
                                                      State_of_Georgia_Citrix_external Desktop file.

                                                                 Select Save and click OK.

                                                      The Save As… window is displayed. Verify that the Save in: field says
                                                      Desktop.

                                                                 Click Save.

                                                      Once saved, the State_of_Georgia_Citrix_external Desktop Link icon will
                                                      appear on your Windows Desktop.

                   you are using Microsoft                       Right click on the State_of_Georgia_Citrix_external Link icon.
                   Internet Explorer,
                                                                 Select the Copy Shortcut option.

                                                                 Minimize all open applications and return to your Windows
                                                                  Desktop.

                                                                 Right click on an open area of the desktop.

                                                                 Select the Paste Shortcut option.

                                                      The State_of_Georgia_Citrix_external Desktop Link icon will appear on



January 6, 2012                                            18                                                                                18
Citrix Manual for Windows Operating System                                              3. Copying the Citrix Desktop Link File to Your Computer



                                                      your Windows Desktop.

                  You will use this icon to access the Citrix Desktop while you are connected to your ISP. The instructions in the
                  following section will assist you in accessing the Citrix Desktop via VPN or GANET.

            Instructions: Downloading the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon

                  After connecting to the State of Georgia VPN or GANET, complete the following instructions.

                          Open your Internet browser.

                          Open the following website: http://insweb.doas.state.ga.us/remoteaccess.htm.

                          The GTA INS – Citrix Remote Access System page will load.

                          Locate the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon at the top of the web
                           page.

                   If…                           Then…

                   you are using Netscape                      Click on the State_of_Georgia_Citrix_VPN_GANET_dialup
                   Navigator,                                   Desktop Link icon.

                                                      You may be prompted to either open or save the
                                                      State_of_Georgia_Citrix_VPN_GANET_dialup Desktop file.

                                                               Select Save and click OK.

                                                      The Save As… window is displayed. Verify that the Save in: field says
                                                      Desktop.

                                                               Click Save.

                                                      Once saved, the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop
                                                      Link icon will appear on your Windows Desktop.

                   you are using Microsoft                     Right click on the
                   Internet Explorer,                           State_of_Georgia_Citrix_VPN_GANET_dialup Link icon.

                                                               Select the Copy Shortcut option.

                                                               Minimize all open applications and return to your Windows
                                                                Desktop.

                                                               Right click on an open area of the desktop.

                                                               Select the Paste Shortcut option.

                                                      The State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon
                                                      will appear on your Windows Desktop.




January 6, 2012                                                                                                                              19
Citrix Manual for Windows Operating System                                        3. Copying the Citrix Desktop Link File to Your Computer



            Instructions: Downloading the Desktop Link icon – Method 3

                        Insert the diskette labeled Dial-Up Connector DUN for 95/98/NT/2000/XP if it is not already
                         inserted.

                        Copy the appropriate Desktop file to the C:\Windows\Desktop directory (Win95/98) or
                         C:\Documents and Settings\yourusername\Desktop (Win2000/XP) from the A: drive.




January 6, 2012                                        20                                                                              20
Citrix Manual for Windows Operating System                                                            4. Dialing and Signing in to the GTA LAN




           4. Dialing and Signing in to the GTA LAN
           Once you have installed the Citrix Client and Dial-up Networking component, you are ready to establish a
           connection with the GTA network using Dial-up Networking.

            Instructions: Dialing into the GTA LAN

                           Double click the My Computer icon on your desktop.

                  The My Computer window will open.




                           Double click the Dial-up Networking folder.

                  The contents of the Dial-up Networking folder will appear.




                           Double click the GTA LAN (Local Call) icon.

                 NOTE:

           Long distance or 1-800 callers need to use the icon appropriate for your call. The following pictures are for local
           callers. If you are using the 1-800 icon, that number will appear instead of the local number.

                  The Connect To window will appear.




January 6, 2012                                                                                                                            21
Citrix Manual for Windows Operating System                                                              4. Dialing and Signing in to the GTA LAN




                           In the User name field, type your user name.

                           In the Password field, type your password.

                           Click the Connect button.

                 NOTE:

           If you are dialing from a hotel or an office building, you may need to enter a 9, or an 8, before the number to get an
           outside line.

           III    Note:

                  DOAS users will have to perform the following step in order to logon correctly:




                  The Connecting to GTA LAN window will appear and display the connection process. First you’ll see Dialing,
                  then Verifying user name and password, and finally it will display the window below. The window below may
                  differ, depending on the version of Windows operating system.




                  Despite the version, you will see some type of notification that you’re connected to the network. Do not close
                  this window until you are ready to sign off of Citrix. You may minimize it, but don’t close it.

                 NOTE:

           Some versions of Windows will not display the Connected window, but instead will automatically minimize on the
           right hand side of the task bar near the clock.




January 6, 2012                                            22                                                                                22
Citrix Manual for Windows Operating System                                                           4. Dialing and Signing in to the GTA LAN



                  You’ll know that you’re connected when you see the small icon of two computers and a telephone or the icon
                  modem with two red lights.

                  After you have established your connection, use the appropriate Desktop Link icon on your desktop to access
                  applications.




January 6, 2012                                                                                                                           23
Citrix Manual for Windows Operating System                                                            5. Connecting to the Citrix Desktop




           5. Connecting to the Citrix Desktop
           Once you’ve connected to the network using Dial-up Networking, you will have to log into the network and connect
           to the Citrix Desktop to gain access to applications. The following instructions will assist you.

            Instructions: Connecting to the Citrix Desktop

                          From your desktop, double click on the appropriate Citrix Desktop Link icon (either
                           State_of_Georgia_Citrix_external or State_of_Georgia_Citrix_VPN_GANET_dialup).

                          After initializing, the Microsoft Login window will appear.




                          In the Username field, type your user name.

                          Press the <TAB> key.

                          In the Password field, type your password.

                  NOTE: DOAS users must change your logon to your domain, complete the next step in order to change your
                  domain.

                          In the Log on field, Click on the down arrow key.

                  An additional section of the window will appear, select DOAS from the list.




January 6, 2012                                            24                                                                         24
Citrix Manual for Windows Operating System                                                                5. Connecting to the Citrix Desktop



                        Click Ok.

           You will be logged into the Citrix Desktop and program icons will appear in the window. The window looks like the
           normal Windows 2000 desktop, but it is in a smaller screen.




           You can access all of the programs you see on the desktop by double clicking the icon, or by selecting Start |
           Programs and then the program.




January 6, 2012                                                                                                                           25
Citrix Manual for Windows Operating System                                                                    6. Logging off of the Network




           6. Logging off of the Network
           Once finished with Remote Access, you will need to log off and disconnect from the Citrix Desktop and the GTA
           Network. To log off and disconnect, complete the following instructions.

            Instructions: Disconnecting from the Citrix Remote Access System

                          Close all programs accessed from the Citrix Desktop.

                          Select Start | Logoff.

                  The following window will appear.




                          Click OK.

                  The Citrix Desktop window will close. You will also need to disconnect from the GTA Network (if applicable).

                          In your Connected To: window, click Disconnect.

                  The Connected To: window may be maximized on your desktop or it may be minimized in your System Tray. If
                  it is not on your desktop, you will have to maximize the window. To maximize the window, double click the
                  two connected computers




January 6, 2012                                           26                                                                            26
Part 3: Additional Information
Citrix Manual for Windows Operating System                                                                                       Citrix Printing




           Citrix Printing
           When connected to the network, you can print from any of the applications in Citrix to your local printer (the one
           attached to your PC) just like you can print from any of your other applications. You can also print to any of the
           network printers to which you have access.

           While connected to the network, your local printer is referred to as a Citrix printer and is given a name. This name is
           used to identify the printer and is derived from your client name and the printer driver name for your printer. E.g.
           Client Name is W95_Testuser_Home, the printer name would be W95_Testuser_Home#HP LaserJet 4MV
           (assuming your printer is using the HP LaserJet 4MV print driver).

                 NOTE:

           Remember to select the printer that you want to use whenever you are printing from any given application. If you
           use a network printer to print one document and then you want to print to your local printer, remember to select
           your local printer for that print job.

           When you connect to a Citrix server your local printers and any network printers to which you have rights should be
           available for your use. If you would like to view the configuration of your local printer and any network printers to
           which you have access while you are connected to Citrix, use the following instructions.

            Instructions: Viewing the configuration of your local and network printers while connected to the network

                           From the Desktop, select Start | Settings | Printers.




                  The Printers window displays your local printer by its Citrix client name and any other network printers to
                  which you have access. Your printer status will be indicated by displaying Autocreated and check mark for
                  Default printer.




                           When you are finished viewing this information, close the Printers window.

                 NOTE:




January 6, 2012                                            28                                                                                28
Citrix Manual for Windows Operating System                                                                                            Citrix Printing



           If you are unable to print from any of the applications in Citrix, first verify your printer is Autocreated by using the
           instructions above to view your printer configuration. If your printer status indicates that it is not autocreated,
           please contact the GTA Desktop Support (number located in GTA Network Telephone Number list).




January 6, 2012                                                                                                                                   29
Citrix Manual for Windows Operating System                                                                    ICA Client File Security Window




           ICA Client File Security Window
           Occasionally, while connected to the GTA network, you may see the ICA Client File Security window. This
           window may appear when you access an application or if you try to access your hard drive from the GTA Desktop.




           If you see this window, use the following instructions to close it.

            Instructions: Closing the ICA Client File Security Window

                          On the ICA Client File Security window, select the following:

                     Full Access

                     Never ask me again for any application

                          Click OK.

                  After making these selections, you should not see this window again. If you do see this window again, follow
                  the same procedure to close it.




January 6, 2012                                            30                                                                             30
Citrix Manual for Windows Operating System                                    GTA Network Telephone Numbers




           GTA Network Telephone Numbers
             To contact…                                       Call…

            GTA Helpdesk                                       404-657-4646

            GTA Helpdesk After Hours Emergency Support Pager   404-655-3990

            GTA Remote Access Hub Phone Number                 404-525-0416

            GTA Remote Access Hub 1-800 Phone Number (For      800-672-8082
            Users who are outside of the 770/404 Area Code)




January 6, 2012                                                                                         31

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:37
posted:1/6/2012
language:English
pages:31
jianghongl jianghongl http://
About