Citrix-Manual

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Citrix® Manual for Windows Operating System

Georgia Technology Authority Remote Access System

Last Modified: January 6, 2012
Table of Contents
Overview of this Guide ................................................................................................................................................4
How to use this guide 4
Overview information ............................................................................................................................................4
Screen Captures .....................................................................................................................................................4
Step-by-step instructions .......................................................................................................................................4
Conventions used in this book ...............................................................................................................................4
Before you get started 5
Now you’re ready 5
Corrections ............................................................................................................................................................5

Overview of the GTA Citrix .......................................................................................................................................6
Applications 6
Maximum Application Performance .....................................................................................................................7
Internet Flexibility .................................................................................................................................................7

Citrix Client Minimum System Requirements ..........................................................................................................8
PC Requirements 8
Dial-up Requirements 8

Getting Started ........................................................................................................................................................... 10
Installing the software 10
Logging on again 10

1. Installing the Citrix Client Software .................................................................................................................... 12

2. Installing the Dial-upConnector ........................................................................................................................... 16

3. Copying the Desktop Link File to Your Desktop ................................................................................................ 18

4. Dialing and Signing in to the LAN ....................................................................................................................... 21

5. Connecting to the Citrix Desktop ......................................................................................................................... 24

6. Logging off of the Network ................................................................................................................................... 26

Citrix Printing ............................................................................................................................................................ 28

ICA Client File Security window .............................................................................................................................. 30

GTA Network Telephone Numbers ......................................................................................................................... 31
Citrix Manual for Windows Operating System Overview of this Guide

Part 1: Introduction

January 6, 2012 3
Citrix Manual for Windows Operating System Overview of this Guide

Overview of this Guide
Welcome to the GTA Citrix Manual for Windows operating system. This guide will assist you when connecting to
Citrix and using the application.

How to use this guide
This guide has useful information in general overviews, reference lists, and step-by-step instructions.

Overview information

The overview information provides general information and descriptions about the topics and tasks you will
perform. The overview information is basic information needed to understand the structure and it offers explanations
of the topics without going into detail. Overview information usually precedes instructions or screen captures.

Screen Captures

This guide contains illustrations of the tasks you will complete.

Step-by-step instructions

The step-by-step instructions will help you complete tasks that you are not familiar with or that you have not
attempted before. These instructions can be posted where they can be of continual assistance to you.

Instructions are formatted in the following way.

Instructions: This is the heading for instructions

 These are the instructions.

This is information that will help you complete the instructions.

 The arrows point to steps to complete a task.

The instructions are meant to assist you in performing the task presented. However, all sections and all tasks do
not have instructions. Instructions are provided for more difficult tasks. If you feel that a task requires
instructions and none have been provided, you can request the directions by sending an e-mail message to the
GTA Desktop Team through Outlook. Your request will be forwarded to the Citrix Administrator and the
instructions will appear in the next version of the Citrix Manual.

Conventions used in this book

Some of the conventions used in this guide are listed below.

The | symbol is used when you are to select a menu item. For example, the following directions can be read as
“Select Open from the File menu.”

Example: Select File | Open.

January 6, 2012 4 4
Citrix Manual for Windows Operating System Overview of this Guide

 NOTES

Notes are in italic text. A Note contains information that pertains to the subject matter, but may not be essential
information.

Before you get started
Before you get started with this guide, there are some things that you should know to help you get more out of it.
First, you may want to scan the book before reading it thoroughly. Also, use the Table of Contents to help you find
specific information.

Now you’re ready
Now you’re ready to get started. It is best to proceed through the sections consecutively the first time you use the
guide. After that, use the sections, as you need them.

Corrections

You may find information in this guide that is longer accurate. If you find errors or incorrect information in this
guide, send an Outlook e-mail message to the GTA Desktop Team.

January 6, 2012 5
Citrix Manual for Windows Operating System Overview of the Citrix environment

Overview of the Citrix environment
Citrix is the first software platform to satisfy the full range of enterprise remote computing requirements: from dial-
in remote LAN access and branch office automation to business-critical application deployment across enterprise
internetworks. Based on Microsoft Windows NT™, Citrix incorporates remote control technologies, allowing GTA
to deploy a wide variety of client/server, conventional, and legacy applications with a single integrated software
platform. Its low bandwidth requirements and extensive platform management tools make Citrix an ideal platform
for delivering Windows-based client/server and legacy applications to remote state district branch offices over
standard analog dial-up telephone lines, leased lines, or high-speed ISDN connections.

Citrix extends the reach of Windows applications regardless of your location or client platform. The Citrix product
line is an authorized extension to Microsoft Windows NT Server, developed under license from Microsoft. The
client merges Citrix distributed Windows components—the Intelligent Console Architecture (ICA™) 3.0 protocol
and Citrix MultiWin multiuser Windows technology—with the high-performance operating system technology of
Microsoft Windows NT Server. Citrix provides a complete telecomputing platform for all types of GTA users over
LAN, WAN, and dial-up connections. Citrix is specifically designed to provide high-performance server-based
remote computing to dial-up users.

Applications
The following applications are available on Citrix

 COCOA (Inquiry Only)

 GO mainframe access (Georgia Online)

 Outlook XP

 HummingBird Exceed (Limited to authorized users)

 Internet Explorer

 Lotus Notes

 Microsoft Office XP (includes Word, Excel, PowerPoint, Access, and Project)

 Netscape Navigator

 Phoenix

 Prism (Limited to authorized users)

 Service Center (Limited to authorized users)

 Telnet

 WS_FTP Pro

 Winzip

 Access to standard network drives

January 6, 2012 6 6
Citrix Manual for Windows Operating System Overview of the Citrix environment

Maximum Application Performance

Citrix maximizes remote application performance with its integrated remote control capabilities that provide
local/remote transparency. GTA Administrators configure applications to run locally on the LAN instead of on your
PC. From a single Windows desktop, mobile users can transparently launch multiple Windows applications with the
click of a mouse. GTA users can even hot key between their local PC applications and remote control sessions
without having to worry about how or where the applications run.

Internet Flexibility

You can access the Citrix server(s) by utilizing the TCP/IP protocol from your current Internet Service Provider
(ISP) along with the Citrix client, from virtually anywhere in the world. Virtually any device with an x86
microprocessor can be used to communicate with a Citrix server. These include desktop PC's, notebooks, handheld
computers, and Windows terminals.

January 6, 2012 7
Citrix Manual for Windows Operating System Citrix Client Minimum System Requirements

Citrix Client Minimum System Requirements
The following is a list of system requirements for Citrix. The computer that you use to access your Citrix account
must meet all of the minimum requirements listed below for it to run properly.

PC Requirements
 Standard PC architecture, 80486 processor running at 66 megahertz or faster

 8 megabytes of RAM or greater for Windows 9x, 16Mb or greater for Windows NT 4.0, 32Mb or greater
for Windows Me and Windows 2000, and 128 Mb RAM for Windows XP.

 Windows 95 (OSR 2 or later), Windows 98, Windows ME, Windows 2000, Windows XP or Windows NT
4.0 Operating System or later

 30Mb or greater of available hard disk space

 High-density 3.5-inch diskette drive

 VGA or SVGA video adapter (Resolution settings 800x600)

 Microsoft mouse or 100% compatible mouse

 All floppy drives, hard drives, CD-ROM drives, and tape drives must either be between A through E, or
one of the following: G, J, K, L, Q or T

 Systems with compressed drives and or running DriveSpace are not supported

 Microsoft Internet Explorer 5.0 is the preferred Internet browser

 NOTE:

Your PC may only use the following drive letters: A, B, C, D, E, G, J, K, L,Q, and T. If you are using any other
letters for any of the drives on your machine, contact the Citrix Administrator before attempting to dial in using this
product.

Dial-up Requirements
 For dial-up network connections to the Citrix server, the appropriate network transport software protocol is
required. The supported network transport protocol is TCP/IP.

 For Dial-in connections to the Citrix server, an internal or external 14.4bps or greater data modem using a
16550 Universal Asynchronous Receiver/Transmitter (UART).

WINMODEMS are not supported due to documented problems they cause with GTA applications. Nearly 200
modems are compatible with Citrix. Most modems that comply with industry standards will work; however, many
difficult-to-detect problems can come from incompatible modems.

Selecting a modem from the GTA suggested modem list should prevent these problems.

 NOTE:

January 6, 2012 8 8
Citrix Manual for Windows Operating System Citrix Client Minimum System Requirements

GTA suggests the US Robotics Courier V. Everything, US Robotics Courier, and Sportster models that meet the
minimum modem requirements listed above.

January 6, 2012 9
Citrix Manual for Windows Operating System Getting Started

Getting Started
The first time you plan to sign in to Citrix, you will need to install the software. This manual will help you with
installing the Citrix ICA Client.

NOTE: Citrix client software is approximately 3.0Mg and will not fix on a single floppy diskette. If you have a
slow or no connection to the Internet, please call GTA Desktop Support Team for software (404) 657-4646.

Before you begin installing the software, you will need the following.

 Citrix Client for 95/98/NT/2000/XP

 Dial-Up Connector DUN for 95/98/NT/2000/XP Disk 1 of 1

 Your LAN ID & password

 An Internet browser on your home PC; Microsoft Internet Explorer is the preferred Internet browser, but
you may use Netscape Navigator 4.x.

Installing the software and Logging on and off Citrix
There are six steps when installing and connecting to the network using a Windows operating system (Windows95,
98, ME, 2000 or XP). You have to complete each one to be fully connected. They are:

1. Installing the Citrix Client Software on page 11

2. Installing the Dial-up Connector on page 16

3. Copying the Citrix Desktop Link File to Your Computer on page 18

4. Dialing and Signing in to the GTA LAN on page 21

5. Connecting to the Citrix Desktop on page 24

6. Logging off of the Network on page 26

Logging on again
Once you have completed steps one through three, you will not need to repeat them again to sign into Citrix. When
you want to sign in, just simply repeat steps 4 and 5.

January 6, 2012 10 10
Part 2: The Citrix ICA Client
Citrix Manual for Windows Operating System 1. Installing the Citrix Client Software

1. Installing the Citrix Client Software
The Citrix Client enables you to run applications on a remote Citrix server.

Before you begin the installation procedure for the Citrix Client, you should gather the following.

 Modem brand name and model number/description.

 Modem COM Port (Communication Port) Information. Ex: COM1 or COM2

 Have modem connected/plugged-in to a known working telephone line

The following describes how to install the Citrix Client on your Windows operating system PC.

Instructions: Installing the Citrix Client on your PC

On your home PC, close all other running programs before attempting to install this software.

 Insert the Citrix Client for 95/98/NT/2000/XP media into an appropriate drive of your PC.

 Select Start | Run.

The Run window will appear.

 In the Open field, type d:\ica32.exe or c:\ica32.exe if file saved to hard drive.

 Click OK.

The Setup window appears and the installation process begins.

January 6, 2012 12 12
Citrix Manual for Windows Operating System 1. Installing the Citrix Client Software

The Citrix ICA Client Setup window appears and the Welcome window is displayed. For the rest of the setup
process, you can accept all default settings. The following screen captures and directions will show and explain
the default settings.

 Click Next.

The Citrix License Agreement appears.

 Click Yes.

The Choose Destination window appears.

January 6, 2012 13
Citrix Manual for Windows Operating System 1. Installing the Citrix Client Software

 Click Next.

The Select Program Folder window appears. The default program folder is Accessories\Citrix ICA Client.

 Click Next.

The ICA Client Name window appears and asks you to specify a unique client name for your computer. The
Client Name field automatically populates with the name of your computer. If you computer has no name, the
field is populated with numbers. The Client Name must be unique. In order to ensure the Client Name is unique
use the following format when entering your Client Name:

 W_<Your Username>_Home

 W_<Your Username>_Office

 W_<Your Username>_Laptop

January 6, 2012 14 14
Citrix Manual for Windows Operating System 1. Installing the Citrix Client Software

 Click Next.

Setup continues copying files to your PC. Once all files are copied, the Information window will appear which
tells you the Setup is complete and that you must restart your computer.

 Click OK.

Restart your computer to finish the installation. Once you’ve restarted, continue to the next step: Installing the
Dial-up Connector.

January 6, 2012 15
Citrix Manual for Windows Operating System 2. Installing the Dial-up Connector

2. Installing the Dial-up Connector
You will need to install the Dial-up Connector to create dial-up networking capabilities. Skip this step if you
have either DSL, Cable modem or will be using your own Internet Service Provider (ISP).

 Insert the diskette labeled Dial-Up Connector DUN for 95/98/NT/2000/XP.

 Select Start | Run.

The following window will appear.

 In the Open field, type a:\dunnow.

 Click OK.

The following screen will appear.

 If you live in the Atlanta metro calling area (areas codes 404/770/678) select 404-525-0416.
Outside of the Atlanta metro calling area, select 1 800-672-8082.

 Note:

If your PC does not already have Microsoft Dial-up Networking installed, you will be prompted to insert your
Windows operating system CD. Once you insert the CD, follow the prompts to install Dial-up Networking.

 After number selection, the following dialog box appears. Click OK to continue.

January 6, 2012 16 16
Citrix Manual for Windows Operating System 2. Installing the Dial-up Connector

 After you click okay, the following dialog box appears.

 Click on the down-arrow key to display a list of modems. Select the type of modem being used by
your home or laptop PC from the pull-down list and click Ok. If you are unsure about what modem
to select, go into My Computer and Select Control Panel. Under Control Panel you will see either
Modem (Win95/98) or Phone /Modem Options (Win2000/XP). You will click on the tab that says
Modem and it will tell you which one is installed. Write down the information and return to
modem selection screen.

 After successful modem installation, the following dialog will appear:

You may be prompted to restart your computer. If you are prompted to restart, do so. Once your computer
restarts, you can use Dial-up networking to connect to the GTA LAN with the following instructions.

 Note:

If you need to dial 9 for an outside line, please repeat above steps and select either Local (Outside call) or 1-800
number (Outside call).

January 6, 2012 17
Citrix Manual for Windows Operating System 3. Copying the Citrix Desktop Link File to Your Computer

3. Copying the Citrix Desktop Link File to Your Computer
Before connecting to your network remotely, you will need to download the application that connects you to the
Citrix Desktop. Three methods will be described. The first requires you have an existing Internet Service Provider
(ISP). The second requires you to have an existing Virtual Private Network (VPN) or connect via GeorgiaNet
(GANET). The third simply requires the diskette labeled Dial-up Connector DUN for 95/98/NT/2000/XP.

Instructions: Downloading the State_of_Georgia_Citrix_external Desktop Link icon – Method 1

After connecting to your ISP, complete the following instructions.

 Open your Internet browser.

 Open the following website: http://insweb.doas.state.ga.us/remoteaccess.htm.

 The GTA INS – Citrix Remote Access System page will load.

 Locate the State_of_Georgia_Citrix_external Desktop Link icon at the top of the web page.

If… Then…

you are using Netscape  Click on the State_of_Georgia_Citrix_external Desktop Link
Navigator, icon.

You may be prompted to either open or save the
State_of_Georgia_Citrix_external Desktop file.

 Select Save and click OK.

The Save As… window is displayed. Verify that the Save in: field says
Desktop.

 Click Save.

Once saved, the State_of_Georgia_Citrix_external Desktop Link icon will
appear on your Windows Desktop.

you are using Microsoft  Right click on the State_of_Georgia_Citrix_external Link icon.
Internet Explorer,
 Select the Copy Shortcut option.

 Minimize all open applications and return to your Windows
Desktop.

 Right click on an open area of the desktop.

 Select the Paste Shortcut option.

The State_of_Georgia_Citrix_external Desktop Link icon will appear on

January 6, 2012 18 18
Citrix Manual for Windows Operating System 3. Copying the Citrix Desktop Link File to Your Computer

your Windows Desktop.

You will use this icon to access the Citrix Desktop while you are connected to your ISP. The instructions in the
following section will assist you in accessing the Citrix Desktop via VPN or GANET.

Instructions: Downloading the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon

After connecting to the State of Georgia VPN or GANET, complete the following instructions.

 Open your Internet browser.

 Open the following website: http://insweb.doas.state.ga.us/remoteaccess.htm.

 The GTA INS – Citrix Remote Access System page will load.

 Locate the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon at the top of the web
page.

If… Then…

you are using Netscape  Click on the State_of_Georgia_Citrix_VPN_GANET_dialup
Navigator, Desktop Link icon.

You may be prompted to either open or save the
State_of_Georgia_Citrix_VPN_GANET_dialup Desktop file.

 Select Save and click OK.

The Save As… window is displayed. Verify that the Save in: field says
Desktop.

 Click Save.

Once saved, the State_of_Georgia_Citrix_VPN_GANET_dialup Desktop
Link icon will appear on your Windows Desktop.

you are using Microsoft  Right click on the
Internet Explorer, State_of_Georgia_Citrix_VPN_GANET_dialup Link icon.

 Select the Copy Shortcut option.

 Minimize all open applications and return to your Windows
Desktop.

 Right click on an open area of the desktop.

 Select the Paste Shortcut option.

The State_of_Georgia_Citrix_VPN_GANET_dialup Desktop Link icon
will appear on your Windows Desktop.

January 6, 2012 19
Citrix Manual for Windows Operating System 3. Copying the Citrix Desktop Link File to Your Computer

Instructions: Downloading the Desktop Link icon – Method 3

 Insert the diskette labeled Dial-Up Connector DUN for 95/98/NT/2000/XP if it is not already
inserted.

 Copy the appropriate Desktop file to the C:\Windows\Desktop directory (Win95/98) or
C:\Documents and Settings\yourusername\Desktop (Win2000/XP) from the A: drive.

January 6, 2012 20 20
Citrix Manual for Windows Operating System 4. Dialing and Signing in to the GTA LAN

4. Dialing and Signing in to the GTA LAN
Once you have installed the Citrix Client and Dial-up Networking component, you are ready to establish a
connection with the GTA network using Dial-up Networking.

Instructions: Dialing into the GTA LAN

 Double click the My Computer icon on your desktop.

The My Computer window will open.

 Double click the Dial-up Networking folder.

The contents of the Dial-up Networking folder will appear.

 Double click the GTA LAN (Local Call) icon.

 NOTE:

Long distance or 1-800 callers need to use the icon appropriate for your call. The following pictures are for local
callers. If you are using the 1-800 icon, that number will appear instead of the local number.

The Connect To window will appear.

January 6, 2012 21
Citrix Manual for Windows Operating System 4. Dialing and Signing in to the GTA LAN

 In the User name field, type your user name.

 In the Password field, type your password.

 Click the Connect button.

 NOTE:

If you are dialing from a hotel or an office building, you may need to enter a 9, or an 8, before the number to get an
outside line.

III Note:

DOAS users will have to perform the following step in order to logon correctly:

The Connecting to GTA LAN window will appear and display the connection process. First you’ll see Dialing,
then Verifying user name and password, and finally it will display the window below. The window below may
differ, depending on the version of Windows operating system.

Despite the version, you will see some type of notification that you’re connected to the network. Do not close
this window until you are ready to sign off of Citrix. You may minimize it, but don’t close it.

 NOTE:

Some versions of Windows will not display the Connected window, but instead will automatically minimize on the
right hand side of the task bar near the clock.

January 6, 2012 22 22
Citrix Manual for Windows Operating System 4. Dialing and Signing in to the GTA LAN

You’ll know that you’re connected when you see the small icon of two computers and a telephone or the icon
modem with two red lights.

After you have established your connection, use the appropriate Desktop Link icon on your desktop to access
applications.

January 6, 2012 23
Citrix Manual for Windows Operating System 5. Connecting to the Citrix Desktop

5. Connecting to the Citrix Desktop
Once you’ve connected to the network using Dial-up Networking, you will have to log into the network and connect
to the Citrix Desktop to gain access to applications. The following instructions will assist you.

Instructions: Connecting to the Citrix Desktop

 From your desktop, double click on the appropriate Citrix Desktop Link icon (either
State_of_Georgia_Citrix_external or State_of_Georgia_Citrix_VPN_GANET_dialup).

 After initializing, the Microsoft Login window will appear.

 In the Username field, type your user name.

 Press the <TAB> key.

 In the Password field, type your password.

NOTE: DOAS users must change your logon to your domain, complete the next step in order to change your
domain.

 In the Log on field, Click on the down arrow key.

An additional section of the window will appear, select DOAS from the list.

January 6, 2012 24 24
Citrix Manual for Windows Operating System 5. Connecting to the Citrix Desktop

 Click Ok.

You will be logged into the Citrix Desktop and program icons will appear in the window. The window looks like the
normal Windows 2000 desktop, but it is in a smaller screen.

You can access all of the programs you see on the desktop by double clicking the icon, or by selecting Start |
Programs and then the program.

January 6, 2012 25
Citrix Manual for Windows Operating System 6. Logging off of the Network

6. Logging off of the Network
Once finished with Remote Access, you will need to log off and disconnect from the Citrix Desktop and the GTA
Network. To log off and disconnect, complete the following instructions.

Instructions: Disconnecting from the Citrix Remote Access System

 Close all programs accessed from the Citrix Desktop.

 Select Start | Logoff.

The following window will appear.

 Click OK.

The Citrix Desktop window will close. You will also need to disconnect from the GTA Network (if applicable).

 In your Connected To: window, click Disconnect.

The Connected To: window may be maximized on your desktop or it may be minimized in your System Tray. If
it is not on your desktop, you will have to maximize the window. To maximize the window, double click the
two connected computers

January 6, 2012 26 26
Part 3: Additional Information
Citrix Manual for Windows Operating System Citrix Printing

Citrix Printing
When connected to the network, you can print from any of the applications in Citrix to your local printer (the one
attached to your PC) just like you can print from any of your other applications. You can also print to any of the
network printers to which you have access.

While connected to the network, your local printer is referred to as a Citrix printer and is given a name. This name is
used to identify the printer and is derived from your client name and the printer driver name for your printer. E.g.
Client Name is W95_Testuser_Home, the printer name would be W95_Testuser_Home#HP LaserJet 4MV
(assuming your printer is using the HP LaserJet 4MV print driver).

 NOTE:

Remember to select the printer that you want to use whenever you are printing from any given application. If you
use a network printer to print one document and then you want to print to your local printer, remember to select
your local printer for that print job.

When you connect to a Citrix server your local printers and any network printers to which you have rights should be
available for your use. If you would like to view the configuration of your local printer and any network printers to
which you have access while you are connected to Citrix, use the following instructions.

Instructions: Viewing the configuration of your local and network printers while connected to the network

 From the Desktop, select Start | Settings | Printers.

The Printers window displays your local printer by its Citrix client name and any other network printers to
which you have access. Your printer status will be indicated by displaying Autocreated and check mark for
Default printer.

 When you are finished viewing this information, close the Printers window.

 NOTE:

January 6, 2012 28 28
Citrix Manual for Windows Operating System Citrix Printing

If you are unable to print from any of the applications in Citrix, first verify your printer is Autocreated by using the
instructions above to view your printer configuration. If your printer status indicates that it is not autocreated,
please contact the GTA Desktop Support (number located in GTA Network Telephone Number list).

January 6, 2012 29
Citrix Manual for Windows Operating System ICA Client File Security Window

ICA Client File Security Window
Occasionally, while connected to the GTA network, you may see the ICA Client File Security window. This
window may appear when you access an application or if you try to access your hard drive from the GTA Desktop.

If you see this window, use the following instructions to close it.

Instructions: Closing the ICA Client File Security Window

 On the ICA Client File Security window, select the following:

 Full Access

 Never ask me again for any application

 Click OK.

After making these selections, you should not see this window again. If you do see this window again, follow
the same procedure to close it.

January 6, 2012 30 30
Citrix Manual for Windows Operating System GTA Network Telephone Numbers

GTA Network Telephone Numbers
To contact… Call…

GTA Helpdesk 404-657-4646

GTA Helpdesk After Hours Emergency Support Pager 404-655-3990

GTA Remote Access Hub Phone Number 404-525-0416