Resume Karthik PK_fbu

							                                        Mr. P.K. Karthik
Email: pkk_kunna@hotmail.com                                                          Mobile: 80562-96639

Professional Summary

       Innovative and result-oriented Hardware and Networking Professional having 8 ½ + Years of
experience in Operating systems, hardware, team management, network, remote desktops, domains, anti-
virus, spywares and printers.

Proven abilities

      Resolving technical issues in quick turnaround according to MTTR rates
      Achieving more targets than expected
      Resolving team mates technical issues to achieve team target
      Providing solutions to the utmost satisfaction of the customers
      Pioneer mentor for Remote desktop and OS troubleshooting training programs
      Incident Manager for Barclay’s Shared Service

Technical skill sets

    Network troubleshooting
       Networking in the OS of MS-Windows 98, NT, ME, 2000 (Pro and Server), XP (Pro and Home
       edition) and Windows 2003 (Enterprise, Standard), Windows Server 20008, Exchange Server 2007.

    Hardware (Assembling, troubleshooting and maintenance)
       Assembling the PC, servicing keyboards (TVSE, HCL, HP, Samsung), Mouse (Microsoft and
       Logitech) and DMP printers (TVSE Msp 45, 155, 255, 345, QX255, FX100, Wipro LX 45, Wipro
       LQ 1050+)

    Software troubleshooting
       Installing OS & software’s like MS-Office (97, 2000 and XP), Wi-Fi, Lotus, Anti Virus scanners,
       Adobe, Oracle, Visual Studio, Visual Basic, IE.

Organization Summary

S.No    Employed                         Client                                            Duration
   1    NH Infomedia                     Barclay's Shared Services                         6 months
   2    CMS Computers Ltd                Cognizant Technology Solutions & HSBC Bank        3.2 years
   3    Origin Infosys                   Sify Ltd                                          1.3 Years
   4    SM Apparels Pvt Ltd              SM Apparels Pvt Ltd                               1.7 Years
   5    Alacrity Foundations Pvt Ltd     Alacrity Foundations Pvt Ltd                      1.6 Years
Professional Experience

Organization: NH Infomedia Ltd
                                                         Duration: Aug 24th 2009 to Feb 28th 2010
Client: Barclays’s Shared Service
Role: Shift Manager                                      Team Size: 19


      Taking care of entire shift process
      Handling 15 Member’s of team
      Achieving team targets within SLA and without escalation’s
      Handling Desktop, Server , Network , Asset Management team
      Managing Exchange Server 2007
      Daily Work Follow-up’s
      Daily Ticket monitoring / Ticket follow-up’s
      Daily Email follow-up’s
      Daily Operational report’s
      Co-ordination with onshore team at the time of outage(Noida / UK)
      Taking care of Incident Management
      Monitoring the ticket queues
      Monitoring Data Center’s health status
      Process Migration
      Shift Roaster’s review

Organization: CMS Computers LTD.
                                                         Duration: Dec 31st2008 to Aug 23rd 2009
Client: HSBC Bank Chennai
Role: Team Leader                                        Team Size: 15


      Taking care of 14 team member’s
      Guiding the team member’s to act based on user’s criticality
      Making the follow-up’s with engineer for day to day work status
      Raising the ticket’s for HP and Follow-up’s with the vendor for replacement
      Maintaining the assets for Laptop’s , desktop’s ,printer’s and more
      Supporting 5 locations engineer’s in case of technical help
      Dealing with access problems, diagnosing and troubleshooting all incidents related to Citrix issues


Organization: CMS Computers LTD.
                                                           Duration: June 1st 2006 to Dec 30th 2008
Client: Cognizant Technology Solutions
Role: Team Leader                                          Team Size: 42


Description

        Providing solutions and taking care of remote support across location’s, taking care of another floor
calls in case of other engineers are in absence through remote.
Roles

       We are managing all the 25,000 pc’s through remote support across locations in Chennai.
       Handling some of the critical issues in another floor’s also like spywares, adware, and virus.
       Installing with Troubleshooting in Database & development software’s
       Installation, Monitoring, and troubleshooting PC’s.
       Creating Wireless WLAN ID’s and Managing
       Implementation of Windows Vista and testing.
       Implementation of Office communicator 2007
       Configuring WIFI in mobile devices
       Creating user’s in Active Directory and managing
       Resolving spywares & Virus related critical issues
       Closing all the calls without escalation.
       Closing all the ticket’s with user satisfaction
       Deployment of systems based on project requirements
       Handling all other escalation tickets in my location.
       Coordinating with Network team and resolving the issues
       Educating the users to raise service request to avoid process violations.
       Maintaining Polycom instruments for video conference
       Maintaining the asset inventory for tracking database.
       Providing support for home users.
       Taking care of Business Continuity Process (BCP) for all sites.
       Periodically checking pc’s for latest security updates (Antivirus & Windows)
       Taking care of installing Client Operating system and Maintaining
       Taking care of 800+ Laptop’s in our location
       Tools used Damware / Remedy / Remote assistance / Remote Desktop / SMS for Remote
       Troubleshooting Citrix client issues
       Vendor management through fixing problems, tracking replacements with IBM, Compaq, Dell etc
       Using Norton Ghost images for remote installation
       Maintaining software installation dump’s
       Handling SMS team for maintaining patches for all Non Healthy systems in our site.
       Assisting other engineers in case of any critical issues from onsite.
       Taking care of Recruitments for our Client ( Entire Chennai )
       Providing site based Technical & Tool trainings.
       Taking care of Client Visits
       Part of Global Information security (GIS) team for resolving internal systems security threats


Organization: Sify Ltd                                    Duration: Feb 14,2005 to may 31st 2006
Role: Tier1 Engineer                                      Team Size: 28


Description

       Providing sole control for customer supports like internet connections, anti-virus, operating system,
third parties, way2talk, Sify-i-way browser software across India for 25,500 computers at 3,000 cafes.

Roles
    Managing remote PC’s across India
    Handling some of the critical franchise and their cases
    Troubleshooting in way2talk, Subscriber Unit (SU), email and virus
       Monitoring and troubleshooting PC’s using Dameware
       Resolving domain issues
       Closing minimum of 12 cases according to MTTR rates
       Communicating and following up the Café franchises cases
       Coordinating with franchises to get closure report on cases
       Coordinating with NCG (Network Close Group)
       Guiding Café admin for checklists verification
       Conducting training programs on Remote desktops and OS troubleshooting for experienced and
        fresher

Environment Specifications

    Operating systems: MS-Windows NT, 2000 and XP
    Utility: Dameware

Organization: SM Apparels Pvt Ltd                        Duration: May 1,2003 to Nov 30,2004
Role: EDP Executive                                      Team Size: 5


Description

        Provided desktop real time support for networking, email, anti-virus, operating system, hardware,
printer, scanners, plotters, software maintenance and backup services for eleven factories and corporate
office.

Roles

       Provided support to team mates
       Controlled EDI Asia software to generate bar-code labels
       Troubleshooting internet problems, printer, email and scanner
       Email configuring and troubleshooting
       Implementation of Wi-Fi
       Troubleshooting of network, hardware and software related issues

Environment Specification

    Operating systems: MS-Windows 98, 2000 and XP.


Organization: Alacrity Foundations Pvt Ltd               Duration: Nov 24,2000 to May 22,2002
Role: System Dept Trainee                                Team Size: 4

Description

       Provided desktop real time support for networking, email, anti-virus, operating system, hardware,
printer, scanners, plotters, software maintenance and backup services for corporate office.

Roles

    Troubleshooting internet problems, printers, emails and scanner
    Troubleshooting of network, hardware and software related issues
Environment Specification

    Operating systems: MS-Windows 95 and 98

Achievement

    Participated and received merit certificate in Hardware and Software debugging for national level
     technical symposium conducted by the Information Department of Hindustan College of
     Engineering held on Feb 2003.

    Received performance award from CMS since i have achieved the Customer delight at Cognizant site
     for past 2 ½ years.

Course

      Completed MCSA course in CMS Computer Institute, Chennai.
      Completed Exchange Server 2007 course in CMS Computer Institute, Chennai.
      Undergoing BSC Psychology in University of Madras, Chennai.
      Successfully completed by obtaining “A” grade certificate in networking course conducted by Project
       Uplift, Chennai. This includes Networking concepts, MS-Windows NT and Novell Netware.

Personal Details

Date of birth                      18th March 1983
Marital status                     Married
Father’s name                      Mr. P.G. Krishnamurthy
Permanent address                  Plot no : 11 Door no : 6 F1 & F2 Sri Arunachala Homes, Kuppuswamy
                                   Street , Madipakkam, Chennai 91
Citizenship                        Indian
Languages known                    English, Telugu and Tamil
Alternative Contact number         9092983410 / 044-42811205
Alternate e-mail id                sairam1983@ovi.com