Genpact Named Top 10 Global Outsourcer
in Black Book 2009 Annual Survey
New York, NY (August 13, 2009) Genpact (NYSE: G), a leader in the globalization of services and
technology and a pioneer in managing business processes for companies around the world, today
announced that it has been ranked among the Top 10 on the Black Book of Outsourcing's
prestigious 2009 "50 Best Managed Global Outsourcing Vendors" list, as announced in The Wall
Street Journal. This is the second consecutive year Genpact has been recognized as one of the top
10 outsourcers in the world.
Genpact placed in the highest ten percent of all firms judged in each survey area: C-Level
Commitment, Human Capital Performance, Corporate Direction, Leadership Impact and new for
this year, Accountability, Trust and Transparency. Rankings are based strictly on responses from
client surveys.
For eight weeks each spring, Brown-Wilson Group – which authors The Black Book of Outsourcing
(Wiley Publishers) – surveys outsourcing users and C-level officers to gain a buy-side decision
maker perspective on the global services industry. After a stringent external auditing process, the
client experience responses of nearly 24,000 buyer executives determined the 2009 Black Book of
Outsourcing rankings.
Developed in 2004, its annual study is recognized as a key independent industry standard for
customer satisfaction in the global services industry. Over half of the responses are gathered from
CXO-level and governance respondents.
These top performance suppliers emerge through ranking the fifty highest among 4,839 global
outsourcing suppliers of various service lines and locations, based on the collective client
experience of nearly 24,000 user respondents in 2009. 1,671 suppliers from 45 countries, who
received at least ten verifiable client ballots, were qualified for the 2009 Black Book 50. Vendors
can not influence or opt out of the balloting process.
According to Scott Wilson, Partner, Brown-Wilson Group and co-author of The Black Book of
Outsourcing, "Genpact ranked among the top suppliers due to its continuous focus on client
satisfaction in outsourcing services, and its ability to successfully engage and manage outsourcing
relationships as recognized by its clients."
“We are honored to be ranked among top 10 best managed global outsourcers in the Black Book
Ranking, which represents an important measure of our success – client feedback. As we
continually help our clients find new and innovative ways to stay competitive in the midst of a
challenging economic environment, we’re delighted to know that the Brown-Wilson Group
recognizes our commitment to delivering best-in-class business process management services to
companies around the world,” said Genpact President and CEO Pramod Bhasin.
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ABOUT GENPACT
Genpact is a leader in the globalization of services and technology and a pioneer in managing
business processes for companies around the world. The company combines process expertise,
information technology and analytical capabilities with operational insight and experience in diverse
industries to provide a wide range of services using its global delivery platform. Genpact helps
companies improve the ways in which they do business by applying Six Sigma and Lean principles
plus technology to continuously improve their business processes. Genpact operates service
delivery centers in China, Guatemala, Hungary, India, Mexico, Morocco, the Netherlands, the
Philippines, Poland, Romania, South Africa, Spain and the United States. For more information, see
our website at: www.genpact.com.
ABOUT BROWN-WILSON GROUP
Brown-Wilson Group's research mission is to offer balanced, objective and unbiased results to help
organizations maximize significance, increase speed-to-results, and mitigate risk in outsourcing /
sourcing initiatives. Brown-Wilson Group, based in Clearwater, FL, USA, (a Data Monitor Company)
measures their own success via clients' ability to achieve and sustain significant improvements in
their outsourcing decisions from aligning customer experience research and strategies that stand
the test of time.
BLACK BOOK 50 METHODOLOGY
The fifth annual Black Book survey for Brown-Wilson Group's "50 Best-Managed Global
Outsourcing Vendors" was distributed electronically to customers, employees, buyers, contractors
and users world-wide and available at www.theblackbookofoutsourcing.com. In March, surveys
were sent to the nearly 24,000 outsourcing decision makers who were verified in the previous
surveys, followed by 357,000 additional invitations sent to individuals in corporations, businesses,
organizations and government agencies who use, offer and are employed in outsourcing services
or pre-registered for the survey on the Black Book website. Survey entry access codes were
available only one time per outsourced function. The survey closed on May 7, 2009. The 31 key
performance indicators of vendor satisfaction with supplier leadership are posed with a scoring
basis of 0 to 10 (0=deal breaking dissatisfaction and 10=overwhelming exceeded expectations) per
criteria. Additionally, 18 key performance indicators in operational excellence are also balloted for
later study and custom reporting throughout 2009 for outsourcing clients, buyers, prospective users,
analysts, consultants, media and investors.
For more information:
Anita Trehan (Genpact Media Relations) Sadaf Khan (For Genpact - India) Adam Pratt (For Genpact - US)
anita.trehan@genpact.com sadaf.khan@bm.com apratt@stantoncomm.com
+91 (98) 1110 0223 +91 9899309389 +1 (202) 223 4933