The Benefits Of Using Cisco VOIP
The Cisco VOIP is similar to calling on your telephone, only that instead of the traditional copper
wires and the analog telephone exchange where the call is routed to, the VOIP uses the
internet to route your calls.
In a business where telephone clarity or the clarity of the voice is important, the Cisco VOIP is
unparalleled as compared to a traditional telephone system. Normally when your business
relies on the calls that the customer makes to your company, the quality of the call rises above
everything else, as the quality of the voice of both the customer and the support representative
is paramount to be able to complete the call and give profits to the business that you are
running.
But there is also an increasing use of the Cisco VOIP to route calls to and from the management
side of the company, and not just the support side. In order to differentiate the management
side of the company, you can imagine the support side as the agent who receives an incoming
call from the customer. Whatever the customer wants, the agent should be able to hear it
clearly and respond accordingly.
The management side of the company includes the clerks who do the accounting or the
company, the secretaries who receive incoming calls from prospective clients, etc. People who
own and run companies are finding out the advantages of Cisco VOIP as opposed to even using
the traditional PABX system.
Although the PABX or The Private Automatic Branch Exchange handles all incoming and
outgoing calls going to most of the company departments, an increasing number of companies
are using a hybrid system of VOIP and the traditional PABX in handling both calls to and from
the departments and to/from the support side.
The biggest difference to using the VOIP is the clarity of the voice and the efficiency of the
system that it uses. While it is true that you still use internet bandwidth when using VOIP,
advancements in the field of data compression allows a whole lot more voice channels to be
integrated into a data channel that comprises just one ordinary telephone line. This means that
if you manage to compress up to 7 to 10 actual voice data channels in your internet DSL line,
this is equivalent to having up to 10 people talk to each other using just one ordinary telephone
line.
Not only that, while you are able to compress the voice data in real time using the same
internet that everybody is using, you are still able to use the rest of the internet for other uses,
like managing your web application for the Cisco VOIP that you are using, search for answers to
the question that the customer gave to you or even follow up on customers who you have to
call back and more.
The chief advantage of using Cisco VOIP is the huge number of voice data channels that you can
use over ordinary telephone lines. This is coupled with the fact that the VOIP is also backward
interconnected to the traditional telephone systems so that you can also call anyone, anywhere
in world in real time.