Promoting the positive potential of the young generation
with the young and for the young
Promoting the positive potential of the young generation
with the young and for the young
Outreach Workshop Minutes
Glasgow, 14 and 15 May 2009
OUTREACH WORKSHOP SUMMARY
GLASGOW, 14th and 15th May 2009
Steven Penneman City of Antwerp, department of Education
Axel Dingemans City of Antwerp, department of Work and
Line Van Hemel Flemish Public Employment and vocational
training Service Antwerp
Victoria Gómez Alias, Valencia
Juan Vicente Plaza JARIT NGO, Valencia
Carmen Lapiedra INSERAI SL, Valencia
Jan Svensson City of Gothenburg, Unit for Welfare and
Kojo Ansah-Pewudie City of Gothenburg, UTG
Magdalena Månson Backa City District. Gothenburg
Nazim Hamid Glasgow Community Safety Services (GCSS)
Marie Wright Glasgow City Council
Muriel Mackenzie ESEP LTD, Glasgow
Suzann MacLeod Glasgow Community Safety Services (GCSS)
Phil Walker Glasgow Community Safety Services (GCSS)
James Coleman Deputy Leader of Glasgow City Council
Chief Inspector Pat Glasgow, Head of Policing (GCSS)
Louise Belton Glasgow Community Safety Services (GCSS)
Martin Lundie Glasgow Community Safety Services (GCSS)
Ralph Richardson Young person Birmingham
Scott Maxwell Streetgames Birmingham
Allison O’Connell Safer Birmingham Partnership
Tom Ambler Safer Birmingham Partnership
Magdalena Skiba City of Gdánsk, department of Social Affairs
Wojciech Dąbrowski City of Gdánsk, department of Social Affairs
Michał Czajka Skatepark Modelarnia, Gdánsk
Lukasz Markowski City of Warsaw, Education department
Dmitrijs Zverevs City of Riga, department of Education,
Youth and Sports
Liene Timbra City of Riga, department of Education,
Youth and Sports
Agnija Jankovska Latvian Red Cross Youth, Riga
Kostas ADEP Patras
Ibolya Szanto City of Tirgu-Mures, department of
International Grant Projects
Christiana Chira City of Tirgu-Mures, School Inspectorate
Cleo Pouw City of Rotterdam, Development
Marloes Graaumans City of Rotterdam, Development
Karim Erja Rotterdam European Youth Capital 2009
Corrie Wolfs City of Rotterdam, Youth Education and
Willem Dumee JONG Rotterdam foundation, Mobile Team
Mara Frank RADAR Consultants for social issues,
Ederson Montroos Mobile Team, Rotterdam
Jermaine de Bies Mobile Team, Rotterdam
Jared Hiwat Rotterdam B&W Next, Young alderman
Andrea Moreira Rotterdam B&W Next, Young mayor
Roger Zandvliet Zadkine-Intermediate vocational & adult
Lisa van der Young Creatives, Rotterdam
Yeter Demirci City of Rotterdam, Youth Education and
Soerish Chattarpal Central Youth Office, Rotterdam
Lamiaê Salhi City of Rotterdam, department of Safety
Eddy Adams URBACT expert, EA Consultants Ltd,
Robert Arnkil URBACT expert, Arnkil Dialogues,
Ulf Hägglund URBACT expert, European Minds, Luleån
Councillor James Coleman, Deputy
Leader of Glasgow City Council,
opened the event and welcomed
delegates to the city. He spoke of
Glasgow’s progress in transforming
from an industrial city to a service
economy which attracts visitors from
across the world.
However, Glasgow retains a legacy
from its industrial heritage of high levels of deprivation and unacceptable levels of
crime. He explained that tackling this, and providing opportunities for the city’s
young people, remained a political priority. During their stay delegates would have
a chance to see how Glasgow is doing this and to hear from young people how this
is changing lives across the city.
He wished them well and looked forward to hearing their response to the city’s
Eddy Adams then explained the programme which was designed to provide
o An understanding of the Glasgow context
o An opportunity to hear what partner cities are doing
o The chance to see work in Glasgow for themselves and to discuss this with
o Scope to consider the outreach theme in the light of what we had seen
The Context in Glasgow
Three short inputs set the scene for delegates prior to the site visits. (All
presentations are on the My Generation website1)
Phil Walker – Director of Glasgow Community Safety Services (GCSS)
Phil’s presentation provided further background details on Glasgow, a city with a
population of around 600,000 people in the west of Scotland.
The city continues to have high levels of poverty and linked to that it faces the
challenges of crime and violence.
He then focused on the work of GCSS in tackling this, and described the
organisation’s structure, activities and performance indicators. Of particular interest
to delegates was that in the last 12 months:
o The Restorative Justice team has operated 14 structured programmes
working with 95 young people involved in gang fighting
o The School Support Service held 413 conferences and supported 172 pupils
from being excluded from school
o The Prevention and Diversion Services team has engaged 17,670 young
people through its mobile resources
Chief Inspector Pat O’Callaghan – Head of Policing (GCSS)
Pat’s presentation focused on the problem of gang culture and knife crime in
Glasgow. Many of these gangs are long established and predominantly based
around territorial – rather than religious- grounds. It is estimated that there are
170 gangs in the city.
He explained that although gangs attract a small proportion (less than 5%) of
young men in even the worst affected areas, these small active groups generate a
disproportionate amount of violence.
Pat spoke about the social structure of gangs. These are not organised around
purposeful criminal activity and often have a flat structure with strong characters at
the centre. Young men drawn into these networks tend to become high-rate chronic
The presentation closed with a number of shocking images taken from the city’s
CCTV network providing examples of the problems gangs present for the city.
Louise Belton - GCSS
Louise provided more detail on GCSS’s approach to tackling anti-social behaviour.
This involves a targeted and proactive service which involves a wide range of
delivery partners. The focus is on prevention and diversion.
Louise discussed the city’s 3 stage approach which delegates were going to see in
operation during the site visits. She also provided further details about the work of
o Youth Engagement Teams
Deployed in hot spot locations to use mobile resources (‘Stuff’ bus, mobile
football pitches, Urban Cafe etc) to fill gaps in local provision
o School engagement programme and activities
Targeting pupils aged 11-14 and using restorative processes to discourage
o Intervention team
Provide Restorative Conferencing and Group Offender programmes
o Individual support team
Work with young people at risk and their families and provide support plans
informed by joint assessment processes
Louise finished by proving a specific
example of a group of young people
who had been trained to deliver
environmental improvements to their
neighbourhood park which they had
Following the final presentation
delegates watched the video made
during the Rotterdam youth
During this slot, the cities presented their case studies and details of their outreach
activities in a ‘market place’ setting. This gave everyone an opportunity to circulate
and to engage one another in discussion around the details of their work.
All of the draft case studies are on the My Generation website:
MG partner Link to case study
Antwerp Youth Competence Centres: accessible centres for young people that provide
integrated activities regarding leisure time, competences, education and
C-Stick: the C-stick is a central database where young people can gather and
store all kinds of relevant information with regard to their personal development
Birmingham Streetgames: offering young people the opportunity to participate and develop
their physical and social skills and in turn can be employed by the project and
local schools once qualified.
Gdánsk Skateboarding Animation: creating common public spaces for the youth and
promoting active and social behaviors.
Click here for a link to the movie.
Gothenburg Young and Safe Collaboration: preventing young people from being recruited
into criminal gangs and to generally prevent juvenile delinquencies.
Patras One World: (part 1) (part 2) involving young people in the discussion of the
youth’s attitude towards immigrants
Riga Youth Month: a series of public events for young people and children taking
place in parks in the centre of the city.
Rotterdam Mobile Outreach Team: providing opportunities for the youths, helping them to
make the best of their potential and preventing youths dropping out of society.
Tirgu-Mures Education for Roma: providing education for the children of Valea Rece (Cold
Valley), inhabited by a small Roma community.
Valencia Young people lost in the city: the youth centres provide assistance to young
people who need help to prevent them from sinking into bad behaviors.
Warsaw Photo Workshop on district improvenment: providing young people with
interesting activities in order to prevent them from illegal entertainment.
During the afternoon delegates had an opportunity to take part in site visits
showing different aspects of Glasgow’s three-stage support process. This followed
the client journey from the outreach to the training and employment stage, so
included all of the MG themes.
The three site visits were:
o Stage 1: Intelligence led identification and support
This group visited the Blochairn facility which accommodates the control
centre for the city’s CCTV network. Following this the group went to the
GCSS Headquarters where the use and analysis of the resulting intelligence
o Stage 2: Mentoring and person-centred support
This group visited Ibrox Stadium, home of Rangers Football Club, with a
focus on the Ready 2 Learn centre which is operational there. The centre is
widely used by schools and community groups and is a useful venue for
establishing relationships with disaffected young people.
o Stage 3: Employability and training placements
This group went to a construction training facility in the East End of the city
operated by City Building, a company linked to Glasgow City Council. There
they heard from staff and young people about the training programmes on
All of the presentations relating to these visits are on the My Generation website.
Key messages from the study visits
The opening session of day 2 provided an opportunity for all delegates to hear
about the site visits that had taken place the previous afternoon. This session was
organised around the hot-seat model where all delegates had a rotating opportunity
to ask questions and/or to give feedback from their site visit.
Stage 1: Intelligence Led Assessment and Support
The questions and responses were as follows:
What was the overall theme of this stage?
We saw the city’s approach to identifying
anti-social behaviour and targeting those
involved in this. This is based on a network
of over 200 fixed CCTV cameras across the
city, together with a fleet of mobile cameras
which are deployed across the city. This is a
very targeted approach – a proactive model
designed to anticipate problems.
What kind of information are they gathering?
They are recording all sorts of anti-social (and sometimes criminal) behaviour. This
ranges from drinking in public to vandalism and gang violence.
Are there gaps in the coverage?
We visited the control centre where they explained that not every part of the city is
covered. This is partly because some areas are more problematic than others, and
partly due to resource limitations. The introduction of the mobile units has helped
address the fact that people know where the fixed cameras are located.
Would it make you feel safer?
Our group had mixed views on this –
and whether it would reduce the
number of crimes being committed.
We heard that the system has helped
detect and solve a number of crimes –
sometimes serious ones – and that it
has helped agencies work together
through linked intelligence. Although
not focused on traffic issues, the
content has also been used as
evidence in several court cases.
Other cities – such as Warsaw – have CCTV networks but on a smaller scale.
However, other member states (notably the Netherlands and Sweden) would not
allow such an intrusive system.
During our visit we saw a live intervention. The CCTV operator noticed a group of
teenagers drinking in the street and notified the police who came along – still on
camera – and spoke with them.
So did you feel that the system linked into other services?
Yes, it looked as though these links worked well. We mentioned the case of the
police speaking with the youngsters who were drinking. They will engage them and
if appropriate link them into other services. Back at HQ we saw how intelligence is
gathered which includes people’s names and addresses together with an
assessment of their risk level. Services actively target those identified as being in
need of support.
Did you meet with any of the young people on the ‘receiving end’?
Back at HQ we met two young men who were now at the end of their first year
apprenticeship in carpentry (chippies!). They explained how they had been gang
members disengaging from school with little ambition beyond their neighbourhood.
Having been targeted then supported by the programme they had progressed to a
stage where they are acquiring skills and are confident of finding work after a 4
year apprenticeship programme. 9 of the 12 young men who started with them are
making the same progress. Of the other 3, one is now in prison and the other 2
continue to be in trouble with the police.
Stage 2: Mentoring and Person Centred Support
What did you cover on this visit?
We went to the Glasgow Rangers football club and visited the learning centre – as
well as seeing the other facilities. The model is one where the club brand is used as
a magnet to attract young people who might otherwise not be very interested in
What is the age range and how are young people involved?
The age range is wide with young people involved from the age of 5 upwards. A lot
of the activity with younger children is done in partnership with schools who bring
pupils into the learning centre. The scale is enormous – about 6,000 young people
Is this a targeted programme?
No, Rangers work with all young
people. However, some programmes
are aimed specifically at young people
from deprived areas.
Is this only about football?
No. The club is the magnet for
bringing young people in but there is a
wide range of activities in place. For
example, kids were asked if they wanted to learn Spanish and they said ‘no’. When
they were asked if they wanted to learn Spanish with the aim of interviewing
Rangers’ Spanish players they were more enthusiastic! It’s a good example of
showing the relevance of learning to young people who might not get that message
What main messages did you leave with?
This was a really good example of partnership working. It’s also a good example of
work between the public and private sectors. Rangers is a big business which
understands the value of having a strong community base – it’s a ‘win-win’ model.
We also came away with the impression that this is about prevention and
engagement – not repression. The model is about looking at different learning
environments and trying a range of non-traditional ways to build effective
relationships with young people.
Stage 3: Employability Training and Placements
What did you see on this site visit?
We visited an organisation called City Building. This is a company linked to Glasgow
City Council which carries out construction and maintenance work and provides
apprenticeship opportunities for young people.
What kind of apprenticeships are on offer?
City Building offer apprenticeships in construction trades – for example carpentry,
electrical and plumbing. There is a twelve week pre-apprenticeship course followed
by a full four year programme.
Four years is a long time – do these young people complete it?
Most of those who complete have a good chance of being employed and this is a big
incentive. Glasgow has a number of major infrastructure projects planned – for
example for the Commonwealth Games in 2014 – which means that the
construction sector is not so badly hit by the economic downturn.
What’s the link with Outreach? Do the most disadvantaged manage to get onto the
Equal Opportunities legislation means that recruitment has to be through an open
and transparent process. There is intensive support provided in advance to those
who have been identified as being ‘at risk’ (i.e. through the anti-gang work) and
they will be coached and prepared for the interview – but they must go through it
on their own.
How is support provided to those who struggle on the course?
Many of the staff are from backgrounds similar to the trainees.
As a result, they are aware of the danger signs and alert to
signals that the young person might be struggling. Often they
are able to anticipate the difficulty and provide them with
Does City Building only work with young men?
The apprenticeship programme is open to males and females
but there are far more young men. Only 18 of the current 390 are female. City
Building is trying to promote the industry to young women – i.e. through work with
schools – and they hope that these numbers will increase. Glasgow City Council has
its own apprenticeship programme which offers career pathways in a wide range of
professions so there are other opportunities beyond the construction sector. There
are also opportunities within the voluntary sector – but too many things to see in
Have you seen similar approaches in your own country?
There are similar models but each is a little different. The City Building business
model is interesting – with its links to the municipality – whilst the vocational
portfolio is well developed. The overall organisation and scale of this operation was
Nazim Hamid from GCSS brought this session to a conclusion with a few points
about the city’s work. She explained that Glasgow has seen massive changes in the
past decade with many improvements – but many challenges remaining. Within the
timescales it had only been possible to see a small example of the work that is
going on, but the 3 stage model is key to supporting the most disadvantaged.
As these young people are on the radar of most services, there is a lot of benefit
from organisations (such as the Police, Education, Social Work etc) working
together. The fact that major businesses like Rangers were now involved had also
made a big difference.
However, she stressed that the road has been long and it remains a learning
journey. In particular, building and retaining the trust and co-operation between
partners was an ongoing challenge which requires resources, commitment and high
levels of skill.
Outreach inputs – Case studies, Rotterdam and Glasgow events
Eddy explained that we now have
three sets of inputs relating to the
Outreach theme; the content from the
Rotterdam workshop in April; the
content from the city case studies and
the messages from our site visits in
Bob gave some feedback from the
Rotterdam Outreach session and
explained that there will be an output
from it to accompany the video clip on the My Generation web site. The event had
been lively and fruitful, with the input of Graham very useful in terms of the
Key themes had been around ‘Transitions’ ‘Connections’ and ‘Learning Spaces’.
There is an opportunity, through My Generation, to involve young people more
effectively in developing new ideas and creating new approaches. How we do this is
a challenge for the Expert Team who will be working together with partner cities on
this question in the coming months.
Eddy then provided an overview of the My Generation Outreach theme case
studies. These provide a rich source of content and offer an insight into the
priorities and approaches at local level. Each is distinctive, but there are some
strong shared themes which include:
o Targeting (at risk groups or specific communities)
o Pathways from service consumption to accredited professions
o Use of arts/music/extreme sports (whatever it takes) to engage young
o Use of technology and models to co-create with young people
Although there had been limited time during the marketplace, Eddy encouraged
cities to establish bilateral links to find out more and to take their joint learning
further. The Expert team is happy to help in any way it can to facilitate this
Outreach key messages
At this point, delegates split into three groups before reconvening to consider the
key points. Cities worked together as follows:
o Gothenburg, Glasgow and Warsaw
o Riga and Valencia (Patras and Tirgu Mures no longer there)
o Rotterdam, Birmingham, Gdansk and Antwerp
The discussions were focussed around four questions:
1. What have we learned about Outreach?
Much of the discussion centred around what we had seen and experienced in
Glasgow. There was agreement that My Generation cities face similar problems and
that we had seen many ways of tackling these. Some models are more transferable
Two recurring problems which cities face are the fragmentation between partners
and approaches to outreach which lack a wider systemic fit.
Partners had been struck by the levels of co-operation between agencies in
Glasgow. The strong leadership of GCSS was a clearly an important factor in this,
which suggested that the organisation is respected and trusted. In particular, the
commitment to data-sharing between partner organisations – such as the Police
and Education – was particularly striking. At the same time the methods of
gathering information were controversial and in some member states would not be
In terms of systemic fit, the three stage approach seemed to be an attractive and
effective approach. At the heart of the approach is a partnership model which
proactively targets young people at risk, safe in the knowledge that it can make
them an attractive offer – potentially leading to skills and employment. This is a
In many other cities the approach to Outreach is on a more general level, and is
not so clearly targeted.
2. What will cities do differently as a result?
The Glasgow visit had provided inspiration as well as ideas for the partners. Some
of the concepts – such as the CCTV coverage – could not be replicated either for
financial or legal reasons. Equally, the co-ordinating role of GCSS whilst pivotal, is
not easy to reproduce.
However, there were specific points made by some cities which they will consider
on their return home.
o Gothenburg was interested in the Citybuilding model and they will explore
this concept further. Valencia also mentioned the possibility of exploring
apprenticeship options with the Regional Employment Service
o Several cities – including Valencia and Warsaw – were interested in the
example shown by Glasgow Rangers. For example, Valencia FC is a large club
with a high profile, but it does very little in partnership with the community.
The Rangers model shows that the club’s caché with young people can be
maximised to create a ‘win-win’ situation
o Riga raised a number of points which they will explore further. One is the
local partnership delivery model, and how they can encourage players to
work together more effectively. Another is the need to integrate outreach
activity with other services. The third was around the question of targeting –
perhaps through investment in streetworkers
3. What do we want to know more about from other cities?
Partners agreed that it would have been useful to have had more time to
investigate the case studies in more detail. Future workshops should allow for
greater opportunity to do this. However, linking into earlier points the following
bilateral possibilities emerged:
o Warsaw interested in Glasgow’s integrated partnership model
o Gothenburg interested in the work of Glasgow and others around mentoring
and support for young people
o Riga interested in the Rotterdam streetwork model
4. What is the MG message to the wider world?
o There are inspiring examples to share
o The seemingly impossible is possible!
o MG’s role in developing a set of evaluation/assessment criteria for outreach
o Development of practical tools to engage and encourage co-creation with
Finally, the group’s were asked to consider keywords and logos for the Glasgow
case study. Keyword ideas were:
o Ppp (private public partnership)
o CCTV (Commitment, co-operation, tenacious, visionary)
o “You’re not alone”
Logo suggestions were:
Ulf and Jan then gave some details of plans for the next workshop. This will focus
on the Employment/Education theme and will take place between 16th and 18th
September (with delegates travelling to Gothenburg on Tuesday 15th).
The format of the workshop is currently in development and the young people
involved in the Local Support Group are assuming an active role in this.
Further details will be provided shortly.
Thanks and Close
Cleo thanks all of the partners for their contribution and gave a special thanks to
Nazim for organising what had been a stimulating and engaging workshop event.