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Mita Shah 23 Edinburgh Ct, Edison, NJ 08820 732-662-7754(H) firstname.lastname@example.org 732-491-7115(C) HARDWARE HP DL series Servers, Dell PowerEdge Servers, workstations and laptops, Access Gateway, F5, Netscaler, Wanscaler, Nokia/Checkpoint firewalls, Cisco routers, switches and Thin Client SOFTWARE IPSO, Cisco IOS, Windows 2000/XP/2003/2008 servers and workstations, NT/Active Directory 2000/2003, Exchange 5.5/2000, Microsoft Internet Security & Acceleration, Citrix XenApp, Citrix Xendesktop, Provisioning server, Xen server, VMWare, SQL 6.0/2000/2005, McAfee, TrendMicro LANGUAGES Cobol Education BS – Gujarat University Diploma in Computer Studies, BITS, Ahmedabad, India Certification CCSP track- Passed CSPFA – Cisco Secure PIX Firewall Advanced CCNA (Cisco ID: CSCO10320799) MCSE – Microsoft Certified Systems Engineer (Windows NT Workstation 4.0, Windows NT Server 4.0, Windows NT 4.0 Enterprise, Networking Essentials. TCP/IP, Exchange Server 5.5) Courses attended: Citrix Netscaler : Basic Operation and Administration Citrix Presentation server 4.0 Check Point NGX CCSA/CCSE Cisco Secure PIX Firewall Advanced Building Scalable Cisco Internetworks Network Security I &II (T.I.C.S.A) EXPEREINCE 7/10 – present Citrix Consulting Services/Glasshouse Technologies AllState Chicago – Citrix Infrastructure Assessment Eclipsys, NJ – XenApp 6.0 Design and PVS POC KPMG, Canada – Infrastructure Assessment, XenApp 6.0 and PVS POC AOPC, PA – Architect, build and manage the Citrix XA 5.0 infrastructure to support the Unified Judicial System of Pennsylvania State, Manage and lead the Citrix team, provide Operational support, training to resident Citrix team and NOC team members. 10/09 – 6/10 Citrix Senior Engineer, Chartis Insurance, NJ Design, build and support Presentation Server 4.5 farm running on 64 bit Windows platform to support the work from home initiative of approx 40k insurance underwriters Participate in DR build, failover and DR testing Install and Support Netscaler and load balancing 4/04 – 7/10 Lead Systems Engineer/Architect, Bowne Technology Enterprise, NJ Project implementation – implement and provide 2nd and 3rd tier support for various projects like application and or infrastructure upgrades and new client set up. Citrix Infrastructure: Designed and build mission critical Active/Active Citrix Presentation server 4.5 farm across 2 datacenters for international outsourcing partners using Access gateway, NetScaler and Web interface. Installed and tested applications on PS servers and created Group policy for securing the servers, managing folder redirections and drive mappings for better and faster performance. Planned and scheduled pilot testing of applications by a small group of users with the capability of switching back to the old 4.0 farm using the same websites to avoid any production downtime before the final cutover. Designed and build mission critical farm for domestics and international employees for remote access using Access Gateway, NetScaler, Web interface and PS 4.5. The core farm was build domestically and extended to hub-sites to provide better and faster performance while connecting to local resources at the sites. Created and tested authentication and session policies to check AV dat files, Microsoft hot-fixes and presence of firewall for end-point-analysis Citrix upgrade POC: Designed new Xen App 6.0 farm to virtualize Xen App servers using Xenserver 5.5 and Provisioning server, package applications using Profiler to stream the Apps and install Web interface, License server and Netscaler DataCenter migration: Participated in Data center migration from planning to migrating web servers, application servers, Citrix Xen Servers, Access gateway and Netscalers including creation of logical diagrams and preparing CC’s for final move and testing of applications after the move. Installed and configured Citrix Xendesktop, provisioning server for desktop virtualization POC. Installed and configured VMWare View 4 for Desktop virtualization. Designed and created SSLVPN infrastructure for remote access for specific projects and acquisitions using Access gateway Configure and support load balancing of various websites using Netscalers for high availability. Participated in Cisco switches and routers replacement project and ordering circuits. Participated in F5 migration project. Currently working on Checkpoint Firewall upgrade project. Perform load testing of web sites using Mercury Load Runner. Load testing involves creating scripts, executing a load test as per the requirement and generates load test reports. Install, configure and support web hosting on IIS 5.0/6.0 servers. Provide daily support and maintenance for about 450 servers in the data center. Provide 7/24 support for different application services provided by the company to the external and internal customers Install, configure and troubleshoot NT/2000/2003 servers, vmware ESX 2.0 and 3.0, IIS 5.0/6.0 servers, CA servers, File and print servers, DHCP, DNS servers Perform load testing using Mercury Load runner. 1/05-3/05 Senior Systems Engineer, NCS, Johnson & Johnson, NJ Work on IIS datacenter consolidation project – work with different departments and vendors to gather the information to move their web sites to the datacenter in a shared or independent 3 tiered infrastructure, migrated the websites to the datacenter as per the schedule. 4/02-3/04 Infrastructure Administrator, WLHI, NJ Provide primary network support and to Satellite offices of a Wide Area network in a Windows NT/2000/2003 environment with over 40 servers Maintenance and support of PIX firewall and Windows Security Provide Frame relay and ISDN support Install, configure and troubleshoot NT/2000/2003 servers, Active Directory, Exchange 5.5 server, Mail Sweeper, IIS 4.0/5.0 server, file and print server, DHCP, WINS, DNS, RAS servers, Trend Micro client/server Antivirus and nightly backups using Veritas Backup Exec 8.x/9.x Build a Pilot Citrix Server Farm (Metaframe XP) with Nfuse front end, Secure Gateway and STA to host the logistic application over the internet to cut the cost of frame-relay network. Installed recommended patches and service packs for both Windows 2000/2003 and Citrix Metaframe XP. Published applications, configured printers, created user groups, installed Metaframe licenses and provided user support and training. Configured Cisco router 2610 for internet connectivity and ISDN backup at 2 locations. After live testing for a month by one location added 5 more locations to access the Citrix servers over the internet. Also configured the PIX firewall for the connectivity between Nfuse and CSG servers on the DMZ with the Metaframe XP and STA server on the LAN Maintain and troubleshoot the existing Citrix server farm running Metaframe 1.8 Install and configure Trend Micro Server Protect server and deployed the server protect software using remote installation on the servers. Installed and configured Officescan Server and deployed the officescan antivirus software on the workstations Install, configure and support VPN (Nortel & Netscreen) for remote users Build Disaster recovery site in Stockholm Assist I.T. Manager in development of Project plans Created Project Plan for Windows 2000 migration. Test, evaluate and recommend upgrades to existing infrastructure Provide Tier II and III support for network and LMS application Track, manage and document changes to internal infrastructure as it relates to business partners 08/97-3/02 Paragon Computer Professionals Systems Engineer - ABC TV, New York, Consultant 09/00 -3/02 Design and Supervise the infrastructure of AP News Center Evaluate, specify new hardware and new OS Install Windows NT 4.0/2000 servers, Active Directory, Clustering, DHCP, DNS, RAS Servers User management Exchange administration Administration and troubleshooting file, print, RAS servers Install Citrix server, publish applications and load balancing. Citrix client rollout and support Coordinated configuration of Cisco router 2600, 4000 Planning and deploying of massive desktop roll out Communicate and coordinate with different department head for various projects. Managing and supporting 5000+ user environment in a team of 20 engineers. Network segmentation project including subnet planning and server configurations. Building standard images for various hardware platform AT&T/GRE, New Jersey, Consultant, 12/97-8/99 Install, configure and troubleshoot Windows NT 4.0, DHCP, WINS, RAS server, SMS server, Trust relation-ship Install and configure MS Exchange 4.0/5.0 and Outlook 97/98 clients Install options packs and service packs Troubleshooting Winnt profiles, shares and permissions Managing User accounts Creating Distributions Lists for SMS Troubleshooting using SMS administrator Install, configure and troubleshoot Windows 95/98/NT workstations at different AT&T locations supporting over 2000+ users Install and configure RAS/LAN clients using TCP/IP – dialup adapters configure IE 3.x/4.x, MS-Office 95/97, McAfee, MS-Project, ATT mail, Electronic vouchriter, Pathway Access 3.20, Refmis 4.0, Prompt, CAD, Ice 98, Netscape Install Y2K patches for Windows 95, Windows NT 4.0, MS-Office, Internet Explorer and BIOS upgrades Other responsibilities included Queue management: Responsible for ticket queue and on time closing of the tickets. Also join the weekly conference calls for queue management IBM/LUCENT, New Jersey, Consultant, 8/97-11/97 Install and test Siebel software for 2000 sales executive Configure Remote Access clients to access network servers via TCP/IP – Dial up adapters/LAN Cards. Performed initial Siebel download, synchronization and troubleshooting Trained end users on using dial up networking and synchronizing to the Siebel database Test and document the VOR (Virtual Opportunity Room) which involved the installation of Netscape 3.x/4.x, RSA Secure PC 2.02 and Microsoft viewers. Testing the test links for Excel, PowerPoint and Word and configure remote access clients. 8/96-8/97 Global Software Technology, TN As a part of Systems Support team, responsible for the installation, maintenance and end user support of Windows NT based network. Some of the tasks performed are: Installing servers, managing users, groups and resources Monitoring, optimizing and maintaining NT network Managing domains and trust relationships Setting up DHCP, WINS and DNS servers Installing and configuring RAS servers and remote clients Installing IIS for intranets and internet sites Installing application software and providing end user training 01/98-05/05 Part-time Network Administrator NJASA, New Jersey Rolled out Netware 4.11 to Windows NT 4.0 to Windows 2000 Configure the LAN for Internet connectivity via DSL using Cisco 2621 Provide PIX support Creating user accounts, home directories, printers, shares and groups Upgraded 95 clients to Win98 and Win2k Pro. Installed Outlook 2000 client and IE 5.5 and Office Suite Install Mcafee Netshield 4.5, NAV on the servers Install and configure DHCP, WINS and RAS servers. Ongoing support for the network including desktops, server, anti virus and LAN Connectivity.