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Evaluating eCommerce Solutions Worksheet

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Evaluating eCommerce Solutions Worksheet Powered By Docstoc
					This template worksheet is a valuable tool used to evaluate the quality characteristics of
ecommerce websites. Companies engaging in ecommerce should use this form to
identify if all desired or necessary ecommerce site functions have been properly
implemented. If a desired change is identified, use this worksheet to then track the
solution's implementation process. This document can be customized to fit the different
goals and qualities a company desires in its ecommerce website.
                       Evaluating eCommerce Solutions Worksheet


Dimension

S. #     Parameters                                                       Findings   Compliance

1        Hyperlink Placement/Style

         Is there a reduced usage of scrolling mechanisms and
         presence of floating hyperlinks?

         Are hyperlinks easily accessible at a glance (font
         properties, such as name, size, bold/no bold, color of the
         text hyperlinks, distinguishes them from the rest of the
         text)?

         Are icons used in graphical type hyperlinks intuitively
         identifiable (i.e., do they represent the target object or are
         they misleading)?

2        Hyperlink Target/Content

         Is there a tendency to have dead hyperlinks on the site
         (use home page)?

         Do the hyperlinks lead to relevant pages?

3        Sitemaps

         Is any type of site map present (i.e., site tree diagram,
         drop-down menus, etc.)?

         Are the mapping mechanisms informative as to the actual
         depth in which the user navigates?

4        User Interface Attractiveness

         Are there distracting and annoying elements?

5        Information Quality and Completeness

         Are “read more” hyperlinks available to clarify possibly
         broad, unclear or unknown topics to the reader?



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         Is the site content signed and, thus, credible?

         Is the content updated regularly?

         Is there an internal search engine available?

6        Visitor Feedback and Online Help

         Are email links available to visitors?

         Are feedback forms available?

         Is online help available (e.g., FAQs, etc.)?

7        Customization and Globalization

         Languages supported:

                 English

                 Other Languages

         Are the colors used on the site related with to cultural
         backgrounds (Western, Asian, etc.) of the targeted
         population?

         Are there any applicable restrictions and/or taxation issues
         listed for commodities that are exported/imported to/from
         certain countries?

         Is information about available shipping/ delivery options
         provided?

8        Payment – Shipping Billing Options

         Is a list and description of different payment options
         available?

         Is a currency converter available?

         Is the universal “postal code” used instead of the regional
         “zip code”?




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9        Accessibility, Security and Software Requirements

         Is the site PDA / PC (Platform Compatibility) accessible?

         Is the site optimized for users with mental or physical
         handicaps?

         Does the site display properly (i.e., no horizontal scrolling
         mechanisms, no twisting of objects, etc.) in different
         display resolutions?

10       Security / Privacy

         If a page is transactional/interactive, is a secure protocol
         used?

         Is the cipher strength higher than 64 bits (128 bits is
         standard for the industry)?

         Is a privacy statement available?

         Are the email addresses masked through scripts, forms,
         buttons, etc?




© Copyright 2011 Docstoc Inc.                                            4
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Description: This template worksheet is a valuable tool used to evaluate the quality characteristics of ecommerce websites. Companies engaging in ecommerce should use this form to identify if all desired or necessary ecommerce site functions have been properly implemented. If a desired change is identified, use this worksheet to then track the solution's implementation process. This document can be customized to fit the different goals and qualities a company desires in its ecommerce website.