Pivotal® Rapid Productivity Methodology Ensure the success of your CRM implementation with the help of the Pivotal Professional Services Rapid Productivity Methodology Pivotal’s Rapid Productivity Methodology Pivotal’s Rapid Productivity Methodology (RPM) is a unique proprietary helps customers achieve a successful CRM implementation faster. methodology applied by the Pivotal Professional Services team to ensure your CRM implementation meets business objectives. • Mitigate risks in deploying your CRM solution by using processes with successful RPM processes follow implementation best practices and generate a library of living project outcomes and proven best practices resources that are added to, improved, and elaborated over the course of the project. The • Achieve predictable costs and timelines methodology is scalable, allowing it to fit simple, single-phase or complex, multi-phase projects. through a clear mutual understanding of the RPM comprises four stages—Project Initiation and Startup, Requirements and Design, Delivery, scope of the products and options that will and Wrap-Up—plus an overall project management component. be deployed • Ensure your CRM solution meets Stage 1: Project Initiation and Startup business needs by clearly pre-defining the Project Initiation and Startup ensures your implementation gets off on the right foot. This is the requirements of your CRM implementation first stage of any RPM project, in which initial needs are determined and preliminary work planning and documenting and tracking changes as is performed: the project proceeds • Initial Discovery: This information-sharing process involves the completion of a series of • Obtain detailed documentation on your discovery documents that help define the project’s deployment environment, integration implementation from a process that creates needs, training needs, and scope, as well as meetings and discussions to review the a continually refined set of project resources materials collected. To learn more about RPM and how it can • Estimating and Budgeting: A budget related to the startup, requirements, and design is address your firm’s unique needs, established, and high-level budget, scope, and schedule estimates are provided based on call 1-877-PIVOTAL (1-877-748-6825). shared assumptions. • Scoping and Planning: Following project initiation, more detailed project scoping and planning is performed through workshops with the customer, resulting in a Project Charter. Stage 2: Requirements and Design The Stages of RPM The Requirements and Design stage drills down into what your implementation needs to deliver: Stage 1: Project Initiation and Startup • Requirements and Design: Workshops are conducted with the customer to define the project requirements and design. In addition to system requirements, this stage addresses designs for the project environment (including test, development, and production environments) and system Stage 2: Requirements and Design architecture, data planning and migration, and integration. • Delivery Scheduling and Planning: A detailed GAP analysis is provided, the project plan is Stage 3: Delivery refined, resource requirements are determined and scheduled, and a detailed project budget and schedule are developed. Stage 4: Wrap-Up Stage 3: Delivery In the Delivery stage, the Pivotal Professional Services team builds, tests, and deploys your solution and works with your team to train key stakeholders, ensuring your implementation is functioning correctly and according to expectations. • Build: All the components of the system are developed and the code is reviewed. • Testing: System and performance testing is conducted to ensure the system is working as planned. Client-led user-acceptance testing allows the customer to test that all aspects of the system are functioning according to expectations. • Training: Training plans and materials are developed and delivered (may involve a separate engagement with Pivotal Education Services). • Deployment: Configured and customized systems components are distributed to the client’s environments. Once ready, the system goes live and all final documentation is delivered to the customer. Pivotal CRM | Datasheet The Rapid Productivity Methodology includes: Stage 4: Wrap-Up • Best-practice processes, from start to finish In the Wrap-Up stage, the Pivotal Professional Services team meets with the customer to ensure that all of the deliverables in the project were met and completed to satisfaction. A series of wrap- • Flexible, phased delivery approaches up activities is conducted to certify Pivotal is providing the expected quality of service, including • Document templates and samples to enable measurement, a continuous-improvement feedback loop, and hand-over tasks. This stage also rapid delivery brings official closure of your services engagement and equips you with all of the information necessary for the continued success of your CRM solution. • Checklists, check-points, and milestones for quality assurance • Deliverables Sign-off: The customer has the opportunity to review and sign off on all deliverables. • A partnership approach with solid transfer of knowledge • Post-Project Evaluation: The project is assessed on 12 key criteria points. The results are used to refine the RPM methodology for continuous improvement. Where required, a post- • Quality assurance checks to ensure project debrief session is also conducted. implementation success and client satisfaction • Support and Internal Handover: The Professional Services team hands over project documentation to the Pivotal Global Technical Support (GTS) team and alerts them to any • Automatic weekly communication, which unusual aspects of the implementation, ensuring informed support moving forward. includes Milestone Reporting, Project Issues, and Billing Summary Mitigate Risk with Effective Project Management The RPM methodology is built on a foundation of well-practiced project management principles. This ensures that your project meets your time and budget expectations and fits with your resources. The discipline and clear deliverables of Pivotal RPM mitigate risk effectively. By managing requirements and identifying critical success factors, RPM helps your internal champions, users, and the Pivotal implementation team custom-create the right kind of CRM solution for your company with predictable, sensible costs and timelines. Pivotal Professional Services Pivotal strives to help organizations achieve meaningful CRM results by delivering a collaborative and flexible set of services that are designed to meet the unique requirements of each Pivotal customer. Drawing on our extensive technical and industry knowledge and proven methodologies, we give companies the speed and predictability of a CRM solution completed on time, on budget, and customized to each customer’s unique way of doing business. Learn more about the wide range of implementation, optimization, and upgrade services that accelerate and increase return on your Pivotal investment, while reducing total cost of ownership. Contact your account manager at 1-877-748-6825 or email@example.com. Customers outside of North America should send an e-mail to firstname.lastname@example.org. Take the Pivotal Step with Pivotal Rapid Productivity Methodology To learn more about how the Pivotal Professional Services team can help your organization, call us today at 1-877-PIVOTAL (1-877-748-6825) or visit us at http://www.pivotal.com. Copyright © CDC Software 2007. All rights reserved. The CDC Software logo and Pivotal CRM logo are registered trademarks and/or trademarks of CDC Software.
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