THE ADVOCACY AND SUPPORT CENTRE INC
TASC ANNUAL REPORT
2010 / 2011
OUR PROGRAM PARTNERS PROFESSIONAL ACCREDITATIONS
Legal Aid Queensland Disability Services Queensland
University of Southern Queensland
Family Relationship Centre
South West Brisbane Community Legal Centre
Australian National University
MEMBERSHIP
Combined Advocacy Group Queensland (CAGQ)
Queensland Association of Independent Legal Services (QAILS)
National Association of Community Legal Centres (NACLC)
History of TASC
TASC (formerly the Toowoomba Community Legal Service) was
founded in 1982 as a small legal service for disadvantaged
people. Today TASC is nationally known for its innovative
delivery of legal, advocacy and community development services
across the whole southwest of the state and most recently, into
Ipswich and West Moreton. TASC’s holistic provision of disability
and tenant advocacy, full suite of legal services, as well as our
robust commitment to community development has seen TASC
considered by many, including the Queensland Government,
other not for profits and academics as the model for the future.
TASC has a strong background of working collaboratively with
other local organisations, often joining forces with community
organisations and government departments to improve our
service delivery. In Warwick, our disability advocacy service is
based in the Disability Services Queensland (DSQ) office, assisting
clients by having access to advocacy services at the same location.
In 2008, TASC as lead agent, in association with the QLD
Department of Communities spearheaded one of the first Multi-
Tenant Service Centres, bringing together diverse community
organisations into one location to broaden the collective client
reach of respective services.
TASC is pioneering the way community legal services can become
more accessible to clients, opening the Ipswich Community Legal
Service in close proximily to the Ipswich Courthouse where
disadvantaged people so desperately need intervention, and
Department of
Justice and providing outreach services in South West Queensland.
Attorney-General
TASC recently launched the TICA Pack, a now widely utilised
resource that seeks to empower people listed on Tenancy
blacklists to have their names removed and thus, restore their
individual entitlement to rental properties in Queensland.
Department of Communities
In 2008, in association with QUT Law School, TASC launched the
Queensland Criminal Justice Centre (QCJC). The QCJC is Australia’s
first web-based resource to assist lawyers and other professionals
in learning the complexities of effectively representing vulnerable
people in our criminal courts. It showcases why TASC has become
Department of
Employment, Economic Australia’s leading authority on effective legal representation of
Development and Innovation
disabled people.
As you can see, TASC has continued to evolve and innovate,
allowing ourselves to provide a truly holistic approach to client
Gambling service delivery. The future will see TASC continue to grow in
Community Benefit Fund accordance with our growth strategy and commitment to provide
tomorrow’s services to today’s disadvantaged Queenslanders.
Contents
1. Strategic plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
1. Our Management Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
2. President’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
3. Manager/Principal Solicitor’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
4. Deputy Manager’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
5. The TASC team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
6. Organisational Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
7. Queensland Criminal Justice Centre Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
8. TASC Legal Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
9. Project Reports
a. Toowoomba Community Legal Service . . . . . . . . . . . . . . . . . . . . . . . .16
b. Ipswich Community Legal Service . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
c. Senior’s Legal and Support Service . . . . . . . . . . . . . . . . . . . . . . . . . . .20
d. Disability Law Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
e. Rural Women’s Outreach Legal Service . . . . . . . . . . . . . . . . . . . . . . . .26
f. Volunteer Legal Advice Clinic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
g. Family Relationship Centre Partnership Toowoomba . . . . . . . . . . . .28
h. Family Relationship Centre Partnership Ipswich. . . . . . . . . . . . . . . . .29
i. Family Law Clinical Placement Project . . . . . . . . . . . . . . . . . . . . . . . .30
j. ANU Graduate Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
k. Volunteer Law Students . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
l. Integrated Work Learning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
m. Flood Legal Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
n. South West Legal Assistance Forum . . . . . . . . . . . . . . . . . . . . . . . . . .31
o. Community Legal Education and Training . . . . . . . . . . . . . . . . . . . . .31
10. Legal Sector Statistical Summary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
11. Community Development Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
12. TASC Advocacy Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
13. Advocacy Project Reports
a. Regional Disability Advocacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
b. P300 Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
c. Tenancy Advice and Advocacy Service . . . . . . . . . . . . . . . . . . . . . . . .36
d. Rooming Accommodation Services . . . . . . . . . . . . . . . . . . . . . . . . . . .37
e. Community Access Point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
15. TASC Finance and Business Team . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
16. Business Services Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .38
17. Business Services Reflections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
18. Treasurer’s Report . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
19. Financial Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
20. Statement by Members of the Committee . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .44
TASC Strategic Plan
2012-2014
WHO WE ARE
TASC was founded in 1982 as a small legal service for disadvantaged people. Today TASC is nationally
known for its innovative and passionate delivery of legal services, advocacy and community development
across the whole south-west of the state.
OUR VISION AND MISSION
The objects of TASC as described by the Constitution are to “provide legal and social welfare services to low income and
disadvantaged persons is need of relief from poverty, distress, misfortune, destitution and helplessness and to educate such people in
legal, social welfare and related matters.”
The vision of the organisation is social justice for all. The mission of TASC is to uphold principles of social justice and social activism
in the delivery of all services. TASC provides a range of collaborative social, legal and educational services to help people and
communities in Queensland. TASC identifies and addresses client needs in a responsive, proactive and preventative manner.
OUR VALUES
PASSION Vibrant and passionate about exceeding expectations
PEOPLE Inspired, empowered and valued
PERSISTENCE Tenacious, unrelenting, we never give up
INNOVATION Creative and committed to providing tomorrow’s services today
ACCOUNTABILITY We are responsible for our actions, our decisions and our performance
The service I received was extremely friendly,
professional and compassionate from all the staff
and I would like to thank TASC and the Manger
for the support I was given in the court, it gave
me the courage to fight for my rights again like
I used to when I was stronger and well. It made
me realise there is help when you ask for it.
Thanking you
4 TASC | A n n u a l R e p o r t 1 0 / 1 1
OUR GOALS
1. Exceed client expectations in services and be a leader in the
sector for the delivery of high quality, professional services
People from all walks of life, through a genuine and connected relationship, will be able
to engage with high quality, professional and accessible services provided by an approachable
highly qualified team. The TASC team are committed to excellence in service provision and will
respectfully involve the clients in a fair and timely manner that will respond to evolving demands within its
communities.
2. TASC to be recognised as an employer of choice
We are committed to creating an environment that inspires, challenges, and empowers a team that results in a long term,
loyal and trusted partnership. This means investing in opportunities to attract, develop, and retain highly qualified professional staff
that are equipped to provide leadership in an ever-changing, dynamic, and growing industry. The team is valued through improved
recognition and reward practices for their expertise and their contributions.
3. Develop innovative and creative strategies and solutions to redefine best practice in the industry
TASC, in collaboration with key strategic partners, will provide tomorrow’s services today. TASC’S systems and processes will be
focussed on efficiency and will consistently seek out opportunities for continuous improvement. Research and development will
be actively encouraged and rewarded as will exploring a growth strategy in all areas of legal services, community development,
education, tenancy, advocacy, and law reform. TASC will ensure that it meets the best possible standards of management through
sector compliance, attracting, developing, and retaining appropriately highly qualified staff, and provide a transparent and accountable
standard of practice.
4. Achieve income diversification
In order to achieve flexibility and greater independence, TASC will seek opportunities for strategic recurrent funding. A key focus will
be afforded to sourcing discretionary funding that will enable the future growth and development of services that are driven by local
TASC-defined priorities.
5. Achieve a TASC brand that is widely recognisable and respected
In order to achieve exceptional client service delivery and develop innovative and creative strategies and achieve income diversification,
it is crucial that TASC extends and builds on its brand in the community. A consistent, professional and respectable tAsc brand that is
widely recognisable is crucial to the future development and evolution of the service. The TASC brand needs to demonstrate our values,
our commitment to collaborative practice and our sense of belonging to our communities.
TASC | A n n u a l R e p o r t 1 0 / 1 1 5
The Management
Committee of TASC
STEPHEN REES PETER
- PRESIDENT AMBROSIUSSEN
Stephen is a Solicitor in Toowoomba and - TREASURER
has his own Legal Practice. He has had a
long association with TASC having been Peter founded Ambrosiussen Accountants
a Foundation member in 1982, long term & Advisors in 1985. Prior to this Peter
committee member and is the current spent 13 years in the shipping industry as a
President of TASC. Stephen’s involvement financial controller.
with community legal centres goes back Peter has a Bachelor of Arts Degree
to his student days when joined the Caxton Street Legal Service in in Economics and History and a Master of Commerce degree in
Brisbane as a volunteer legal adviser. Accounting and has been a CPA for 30 years.
Stephen has throughout his association with TASC been a volunteer Peter has been writing on business matters in the Toowoomba
solicitor at TASC for the Monday Night Clinic. Chronicle since 1999.
Stephen’s long term association with and commitment to TASC brings
wide experience and knowledge of the community legal sector and Prior to taking on the role of Treasurer with TASC in 2009 Peter
community organisations which is invaluable in his current role as was treasurer of Life Line for five years. He is an accredited mentor
President. with Mentors & Business Coaches International and is on the State
Stephen is accredited by the Queensland Law Society as a Family Law Government “Mentoring for Growth” panel since 2003.
Specialist. Peter and his wife Vivienne have seven children and 2 grandchildren.
In 2009 the Queensland Law Society appointed Stephen as Senior Peter is a keen mountain bike rider, bushwalker and passionate cricket
Counsellor to provide guidance to fellow practitioners on any fan.
professional or ethical problems.
Stephen is married with two children. Outside of work he enjoys GAIL TURNER
gardening, reading, overseas travel, keeping fit and trekking in the
Himalayas Gail has been on the TASC Management
Committee for the past four years.
She is currently, the Team Leader of the
MICHAEL MAGUIRE Service Wide Integrated Functions Team in
– VICE PRESIDENT Mental Health based at the Toowoomba
Hospital.
Michael has been lecturing at the University
of Southern Queensland since 1989. Until Gail has worked in Queensland Health in
recently he was a partner in a legal firm in various roles and made a change in careers
Toowoomba, practising mainly in the area some years ago from Nursing to Psychology. Currently, she works
of Family Law. in her private practice on an after hour basis and is finalising post
graduate studies at USQ in Clinical Psychology.
Michael has had a long association with
TASC having been a committee member for te years, a volunteer
solicitor over a period of 27 years and a part-time employed solicitor CRAIG BURGESS
between 1989 and 1994.
– MEMBER
Prior to working at the University of Southern Queensland he was
admitted to practice as a Solicitor of the Supreme Court of Queensland Craig Burgess is a solicitor of the Supreme
in 1980 and is also a Solicitor of the High Court of Australia. Court of Queensland and practices part-
time in Criminal law.
He has a Graduate Diploma of Education and Master of Laws degree.
His areas of teaching interests include Family Law and Introduction to After a number of years lecturing in Media
Law. Law & Ethics in the Faculty of Arts at the
University of Southern Queensland he joined
Michael is also on the Toowoomba and Southwest Queensland Family the USQ’s new Law School in 2007.
Law Pathways Network committee and the Community Advisory Team
for the Family Relationships Centre (FRC) in Toowoomba. He has a A keen supporter of pro bono legal services he has been a volunteer
supervisory role for Family Dispute Resolution Practitioners at the FRC solicitor for TASC since 2002 and in 2007 was elected to TASC’s
in Toowoomba. management committee. He is also a volunteer solicitor at the
Toowoomba Homeless Persons Legal Clinic.
His interests include bike riding and travel.
6 TASC | A n n u a l R e p o r t 1 0 / 1 1
MARK ORCHARD DEANNE WHITTAKER
– MEMBER For the past few years Deanne has worked
as a Private Practitioner and Project Manager
Mark has had a long association with TASC in her own training and consultancy
having been a volunteer solicitor, and a Past business. Currently Deanne co-ordinates
President and a committee member for over the Toowoomba and Sth West Qld Family
twenty years. Law Pathways Network project, funded by
He is a partner in Clewett Lawyers in the Attorney General’s Dept. (Canberra)
Toowoomba and specialises in Family Law and sponsored by Lifeline Darling Downs
issues. and Sth West Qld. She also co-ordinates
another new project also sponsored by Lifeline Darling Downs and
Mark is married with an eleven year old daughter and likes to watch Sth West Qld, called Bringing Up Great Kids, funded by State Disability
television. Services, which offers a Mindful Based Parenting program for parents
of children and young people with disabilities.
JOHN AVERY Having worked in the three levels of Government: Federal, State
and Local Government, Deanne’s experience inlcudes working at
– MEMBER ‘grass-roots’ across a wide range of non-government organisations
encompassing early childhood, youth, disability, women and
John has, as a parent of an Intellectually
community services.
Impaired Adult been involved with many
organisations. He is a past member of Deanne now spends her time outside of her project work commitments
the Board of Directors of the Endeavour as a Trainer in the community services sector, and as a partner in a
Foundation (1991-93,1995-97), Chair of Private Registered Training Organisation delivering nationally recognised
the Redcliffe and Northern Districts Branch qualifications in mediation, family dispute resolution, counselling and
Board of the Endeavour Foundation( 1989- relationship counselling.
1999) and Chair of the Endeavour Family Taskforce (2002-2007).
However Deanne sees her first and most favourite contribution is as a
John has a a Diploma of Teaching (Secondary) and Bachelor of Grandmother, parent and partner.
Education. He is a past Member of the Foundation College Advisory
Board, St Patrick’s College, Shorncliffe (1995-1997), Secretary, of th
A.C.T. Citizen Advocacy foundation committee (1980-81) and a past ANN FLORENCE
President of two school P& C’s in Canberra.
– SECRETARY
John brings a wealth of experience in community service to TASC.
Ann is a solicitor of the Supreme Court of
Queensland and the High Court of Australia
CHRISTIE WHITE and in addition to many years in private
practice also has eleven years experience
– MEMBER in the Community Legal sector. She was a
volunteer with Caxton Legal Service while in
Christie White is the Director of Student private practice. Prior to joining TASC in late
Services at the University of Southern 2008 she worked with the North Queensland Women’s Legal Service
Queensland. She was appointed to the Inc and was instrumental in the establishment of the Aboriginal and
committee in 2010. Torres Strait Islander Women’s Legal Service NQ Inc in Townsville.
Her role at the university involves Ann presently is the Manager of TASC and the Principal Lawyer. She
overseeing the strategic development and has a strong commitment to social justice and to the philosophy of
implementation of core services for students to aid in their success TASC.
throughout the student learning journey including but not limited
to health services, counselling, careers education and employment, Her interests are walking, travel, reading, gardening, leadlight,
student equity, disability support, and financial assistance. renovating and her family.
She is also under-taking a doctorate that involves researching the
support needs of students from socially and educationally disadvantaged
backgrounds. A strong social justice flavour throughout her career,
Christie’s background and interests position her well to contribute to
the vision and success of TASC.
In her spare time, Christie enjoys playing softball, listening to music,
shopping, and watching sport.
TASC | A n n u a l R e p o r t 1 0 / 1 1 7
President’s Report
Our volunteers, staff, committee members and stakeholders have made 2010 /2011 another successful year.
Last year I reflected on TASC’s growth in size and sophistication over nearly 3 decades and our passion to promote Justice for All.
At every meeting our management committee learns of new achievements. We see increasing service delivery… exceeding funding
targets, exciting initiatives in community development and education, and impressive professional and operational standards earning
high praise from quality assurance auditors.
Six of our eight committee members attended TASC’s two day strategic planning weekend at Twin Waters Resort and witnessed first-
hand the passion, commitment and innovation of our staff. I’m sure that my committee is with me when I say to our staff that it is an
honour and privilege to be associated with you and sharing your vision.
We have a talented and hardworking management committee. I thank them and the volunteers serving our Monday night clinics.
I thank Ann Florence for her quiet but effective leadership, Paula Delandreville for her meticulous bookkeeping and administrative
support and each and every other member of the team for their contributions to TASC as an organisation and, most importantly, for
their decision to commit their working lives to helping meet the legal and social needs of the disadvantaged members of our society
Stephen Rees
President
This advice from the solicitor was truly
independent, this independent advice being of
great importance with Power of Attorney etc,
the lady that handled the housing lease was a
great comfort and much needed to tenants in
my case the landlord being my son.
8 TASC | A n n u a l R e p o r t 1 0 / 1 1
Manager’s Report
This year has been one of many events both traumatic, sad, and
celebratory. It has been a year of achievement for TASC and reward for
hard work and commitment.
TASC is led by a Management Committee which provides support and direction
to the whole team. I appreciate the experience and willingness of the Executive
and committee and thank them for their commitment to our organisation. Some of the
committee are long-standing members who have supported the philosophy of TASC since 1982
as volunteers, ex-employees and committee members. In 2010 we saw the retirement of Lesley
Beame’s from the Committee and the election of Christie White and Deanne Whittaker, both of whom
are a valuable addition to the organisation.
Sadly, in April 2011 we saw the passing of John Stewart, a previous manager of TASC and an inspiration to staff.
July 2010 saw the commencement of our Clinical Legal Education Program in partnership with the University of Southern
Queensland. TASC had twelve family law students working with family lawyers at TASC for a period of twelve weeks. The
Program was highly successful with students feeling that they had benefited greatly from the program. One of the students has
remained working with TASC. Recurrent funding for the program to 2013 was advised by the Commonwealth Attorney General.
In September 2010 our new Ipswich office was officially opened by the Attorney-General Cameron Dick MP. The office has prospered
and the number of clients seen by the Ipswich service has more than doubled in the past year. With a one-off grant of funding to
increase our staff and opening hours for a full week service our contacts with clients has doubled and the case work has increased
sixfold. Our Ipswich service which incorporates outreach for the Disability Law Project and Senior’s Legal and Support Service, has
shone. Congratulations to all staff in Ipswich and thank you for your commitment to our values.
TASC has in the past year, over the whole service of legal, advocacy, community development and tenancy, increased the number of
clients seen by the service, the advices provided and the casework done. TASC has seen 3031 clients in the past year, with 2166 of
those clients being new to the service, provided 3311 advices, worked on 1485 cases and provided 156 non-casework projects.
The success reflects the commitment, professionalism and dedication of all staff and a special thanks to each staff member for going
the extra mile.
In January 2011 both services in Toowoomba and Ipswich were affected by the flood disasters. TASC was appointed the coordinator
of the Flood Legal Response in Toowoomba and south west Queensland. In that role TASC visited, with Legal Aid Queensland, many
communities with information and advice sessions being facilitated in many flood affected areas and advice and referral services
provided. Those services are continuing.
We have had significant achievements, one of which was the successful appeal by Melisa Avery in the Court of Appeal which resulted
in all previous convictions being dismissed. The case has set precedents for the treatment of people with capacity issues in the criminal
justice system and has paved the way for a reform of processes in summary matters.
This is one of many with all sectors achieving very positive outcomes for clients in both the legal and advocacy, including tenancy
advocacy sectors.
Our Rural Women’s Outreach Service has consistently provided a service to the communities in the south west and has, along with
Regional Disability Advocacy raised our profile and cemented the respect of the regional service providers.
The Advocacy Sector has worked at developing relationships with Mental Health Service Providers including the medical profession and
making a difference to service users in the Mental Health system, including in Mental Health Reviews. A focus for the coming year will
be one of enforcing the rights of those people in our community with a disability.
Our tenant advocates have been proactive in working with soon to be released prisoners who are at risk of being homeless and with
targeting school leavers and educating them about their legal rights and obligations in the housing system and in the practicalities of
being a tenant.
TASC | A n n u a l R e p o r t 1 0 / 1 1 9
TASC has also procured the services of some young practitioners
with a strong sense of social justice and who have injected enthusiasm
and “zing’ to the service.
The past year has enhanced the feeling at TASC of commitment, passion and
satisfaction at being able to make to make a difference. A special thanks to all staff.
The support of our Administration team, led by the Deputy Manager, also has to be
acknowledged. Our front-line staff face controversy and frustration on a daily basis and deal with it in
a calm and professional manner. They have an extremely difficult job and manage it well. Administration,
including finance and data entry staff are the hub of the organisation and provide valuable support to the rest of
the service. Thanks.
This has been a year of consolidation with a concentration on service delivery and meeting the growing needs of the marginalised
and disadvantaged in the community. TASC is an organisation with the means to provide a “whole of problem” approach to working
with clients. Our many programs mean that client’s issues are addressed at various levels. This sets us apart from other services. Our
aim is to enhance and grow this service in the next year.
The coming year will be one of enhancement of the service. It will also be a year of continuing to develop relationships with relevant
service providers and government departments with a view to working collaboratively to achieve better outcomes for the marginalised
and disadvantaged. It is also a year of enhancing our profile in the community with a focus on providing education and information
to our service regions, both remote and local, through innovative programs.
TASC is developing significant partnerships with community organisations, government departments and tertiary institutions with a
view to “doing it better together”. We will continue to do this.
We will strive to provide a more comprehensive service with the continuing aim of clients leaving TASC in a much better position than
they were when they came.
2012 will also be a big year for TASC as it will be the 30th Anniversary of the commencement of the Toowoomba Community Legal
Service.
I look forward to the coming year in anticipation of “doing it better”.
Ann Florence
Manager/Principal Solicitor
These people were kind and supportive, I was
traumatized and they were understanding and
were able to offer advice and help.
10 TASC | A n n u a l R e p o r t 1 0 / 1 1
Deputy Manager’s
Report
This year has been one of consolidation, focusing on core business development, risk management, financial strength and accountability,
order and process amidst the turmoil and challenges faced by floods and cyclones.
In 2010/2011 we focused our energies on three audits; Queensland Disability Service Standards provided by Health and Disability
Auditing Australia Pty Ltd, Workplace Health and Safety by Workplace Health and Safety Queensland, and a Financial Audit conducted
by WHK Audit and Assurance.
TASC is governed by a dedicated team of nine volunteer committee members who support and guide us with good governance,
strategic vision and commitment.
This year we have been joined in the Advocacy Sector by a new Advocacy Coordinator Kim Raine, Tenancy Advocate Raelene Liddle
and in the Disability Advocacy sector Program Support Officer Donna-Marie Thompson. The Legal Sector has been enhanced with the
strengths of Ruth Chai, Figen Cingiloglu, Kirsten Dengler, Joseph Millican and Rosemary Wilkins. Monica Shore has come on board in
the Seniors’ Legal and Support Service. The Business Sector has grown with the contributions of Natalie Wallace - Ipswich Reception,
Tara-Lee Paradise -Toowoomba Reception, and in Finance - Elizabeth Redfern.
TASC is funded by Queensland Government Department of Justice and Attorney-General, Department of Communities, Department
of Communities (Disability Services), Department of Communities (Housing and Homelessness Services), Department of Employment,
Economic Development and Innovation, Gambling Community Benefit Fund, Attorney-General and Minister for Industrial Relations(Legal
Practitioner Interest on Trust Accounts Fund), and the Australian Government Attorney-General’s Department TASC currently manages
twenty-three projects under these funding sources.
This year has also proven to be a year of continued growth and achievements. In 2010/2011 we received increased funding of close
to $500,000 while expenses increased by only $350,000, thus achieving a small surplus over several projects. This surplus will assist
us to manage both the full complement of staff we now have as well as the significant wage increases. We have secured recurrent
funding for the Ipswich and Toowoomba Family Relationship Programs, as well as the Family Law Focused Clinical Legal Education
Project. 2010/2011 also saw us attain one off funding for sustainability and relocation of the Ipswich service.
I would like to acknowledge the Business and Finance team for their extraordinary efforts, dedication and commitment in supporting
the staff and clients alike; Allana Chicksen, Jarred Aplin, Jill Huth, Joshua Anderson, Lyn Aplin, , Shirley Cormack, Elizabeth Redfern,
Natalie Wallace and Tara-Lee Paradise. Like many of the teams at TASC staff are often challenged and stretched in a myriad of ways.
The commitment and passion of the Business and Finance team may at times appear to go unnoticed yet this team is a fundamental
to the underpinning of the organisation.
Thank you Business/Finance team for another fantastic year, thank you Management Committee for another year of tireless
contribution, thank you clients for allowing us to be part of your lives, and thank you TASC for being an organisation I am so proud
to be a part of.
Paula Delandreville
Deputy Manager
TASC | A n n u a l R e p o r t 1 0 / 1 1 11
The TASC Team
ANN FLORENCE KIM RAINE
Manager/Principal Solicitor Solicitor Toowoomba
Legal Sector Coordinator Rural Women’s Outreach Legal Service
Toowoomba Community Legal Service
Family Relationship Centre Project
Family Law Clinical Placement Project
PAULA DELANDREVILLE ALICIA FAIRLIE
Deputy Manager Solicitor Toowoomba
Coordinator Finance Disability Law Project
& Business Services
Rural Women’s Outreach Legal Service
Toowoomba Community Legal Service
SUE GORDON JOSEPH MILLICAN
Coordinator Community Solicitor Toowoomba
Development
Toowoomba Community
Queensland Criminal Justice Legal Service
Centre
Disability Law Project
KIM RAINE KIRSTEN DENGLER
Advocacy Coordinator Solicitor Toowoomba
Flood Legal Help
VIC HOPKINS ROSEMARY WILKINS
Senior Solicitor Toowoomba Paralegal
Toowoomba Community Legal
Service Senior’s Legal and
Support Services
MARK BERKOVICH RUTH CHAI
Senior Advocate Solicitor Toowoomba
Regional Disability Advocacy Rural Women’s Outreach Legal Service
P300 Toowoomba Community Legal Service
Tenant Advice and
Advocacy Service
12 TASC | A n n u a l R e p o r t 1 0 / 1 1
FIGEN CINGILOGLU
Solicitor Ipswich
Ipswich Community Legal
Service
Disability Law Project
CAROLINE ROSEMARY JILLIAN HUTH
CAVANAGH WEIER Receptionist
Solicitor Ipswich Disability Advocate Workplace Health
Toowoomba & Safety Officer
Ipswich Community
Legal Service Tenant Advice and
Events Manager
Advocacy Service
Disability Law Project Residential Services Quality Assurance
Community Access Officer
Administration(Data)
ALLANA JANKE RAELENE LIDDLE ANNE
Solicitor Ipswich Tenant Advocate GUNMORIE /
Toowoomba NATALIE
Family Relationship
WALLACE
Centre Project Tenant Advice and
Advocacy Service Receptionist
Senior’s Legal and
(Ipswich)
Support Services
Ipswich Community
Legal Service
MARGARET NIGEL POWELL TARA-LEE
DAVIDSON Advocate PARADISE
Social Worker Disability Law Project Receptionist
Senior’s Legal and Regional Disability
Support Services Advocacy
DONNA THOMPSON ELIZABETH ALLANA
Project Support Worker REDFERN CHICKSEN
Ipswich Accounts Officer Corporate
Disability Law Project Administration
/Reception
RODNEY VAGG LYN APLIN JOSHUA
Disability Advocate Legal Sector ANDERSEN
Toowoomba Administration Monday Night
Project 300 Clinic
Regional Disability Administration
Advocacy
LINDA BARTON JARRED APLIN SHIRLEY
Tenant Advocate Data Entry CORMACK
Toowoomba Administration Administration –
Tenant Advice and Community
Advocacy Service Development
Advocacy
TASC | A n n u a l R e p o r t 1 0 / 1 1 13
14
Management Committee
Chart
TASC Manager/Principal
Solicitor
Ann Florence
TASC Deputy
Manager / Business &
Finance
Paula Delandreville
Community Development
TASC | A n n u a l R e p o r t 1 0 / 1 1
Advocacy Coordinator
Coordinator / QCJC
Kim Raine
Sue Gordon
Organisational
IPSWICH TOOWOOMBA
TCLS / SLASS Senior
Senior Disability Advocate
Solicitor
Mark Berkovich
Vic Hopkins
TCLS / RWOLS
Generalist Solicitor DLP Solicitor SLASS - Social Worker Tenant Advocate Disability Advocate Receptionist Legal Admin Assistant
Solicitor
Figen Cingiloglu Caroline Cavanagh Monica Shore Linda Barton Rodney Vagg Tara-Lee Paradise Lyn Aplin
Kim Raine
TCLS / ICLS / RWOLS
FRC / SLASS Solicitor SLASS Social Worker TCLS / DLP Solicitor Tenant Advocate DLP Advocate Ipswich Accounts / Payroll Officer Receptionist Ipswich
Solicitor
Allana Janke Monica Shore Alicia Fairlie Rosemary Weier Donna Thompson Elizabeth (Sib) Redfern Natalie Wallace
Ruth Chai
TCLS / RWOLS Solicitor TCLS Solicitor Tenant Advocate HR Admin Support Monday Night Clinic
Kirsten Dengler Joseph Millican Raelene Liddle Allana Chicksen Joshua Anderson
CLSIS Admin Assistant CLSIS Admin Assistant
Para Legal TAAS / Advocacy Legal
Rosemary Wilkins Rosemary Weier Jarred Aplin
Advocate / CD
Quality Assurance Officer
Admin Assistant
Jillian Huth
Shirley Cormack
Cleaner
Janelle Swan
Queensland Criminal
Justice Centre
The Queensland Criminal Justice Centre emanated out of the work of
Australia’s first criminal law service for disabled defendants, “the Disability
Law Project.”
In the course of the work of the project, it was evident that there were
numerous legislative and administrative deficiencies that in essence,
significantly compromised both the identification and effective representation
of disabled people who had come into contact with the Queensland criminal
justice system. Hence, through the support of the Queensland Department
of Justice & Attorney General and Legal Aid Queensland, the Queensland
Criminal Justice Centre came to life.
The Centre to date has had a predominant focus of driving reform in
response to the following issues:
1. The lack of adequate process in the identification of people with
disabilities in the criminal justice system;
2. The lack of sufficient support for people with disabilities in the
criminal justice system;
3. The lack of knowledge and understanding with respect to the law
relating to the rights of people with disabilities;
4. The administrative and legislative deficiencies relating to matters of
“fitness for trial,” within the jurisdiction of the Magistrates Court.
In relation to the lack of adequate process in the identification of people with disabilities, the Queensland Criminal Justice Centre has
long acknowledged that the Legal Aid Queensland Duty Lawyer Form was essentially the first point of contact between the person
with a disability and the “pointy” end of the system. For many years, the Centre has strongly advocated for the inclusion of questions
on the subject form which would illuminate the issue for the duty lawyer and potentially turn their minds to a possible nexus between
the offending behaviour and the disability and of course, matters relating to fitness for trial.
We are pleased to note that this year, the Legal Aid Queensland Duty Lawyer Form explicitly asks questions relating to disability.
In relation to the lack of support for people with disabilities in the criminal justice system, the Centre has seen the vital importance
that court volunteers can play in not only providing initial support, but the referral of such people to more appropriate interventions.
The Centre has trained court volunteers across Queensland on the idiosyncrasies involved in supporting people with disabilities.
In respect to the identified lack of knowledge and understanding with respect to both the law and rights of people with disabilities,
there has been a concerted effort by QCJC to educate. Thus, Dan Toombs has just completed the legal text, “Disability and the
Queensland Criminal Justice System,” to be published in 2012 by Thomson Reuters.
In late 2010, following the culmination of many years of work, the Centre rejoiced the decision of the Queensland Court of Appeal
in the matter of Avery. The decision of the Court sent an extraordinarily loud message to the Queensland Government that both
legislative and administrative reform was necessary in order to preserve the legal rights of people with disabilities. There was
a plethora of media that followed, including significant coverage by ABC. Since the decision, the Centre is working with the
Queensland Government and relevant stakeholders in assisting in the requisite law reform. We are hopeful that the legislative reform
will occur early in 2012.
Dan Toombs
The staff were very professional, helpful and
communicated well
TASC | A n n u a l R e p o r t 1 0 / 1 1 15
TASC Legal Team
Ann Florence Manager/Principal
Solicitor
Vic Hopkins Senior solicitor
Alicia Fairlie Solicitor
Kim Raine Solicitor
Ruth Chai Solicitor
Joseph Millican Solicitor
Kirsten Dengler Solicitor
Rosemary Wilkins Paralegal
Margaret Davidson Social Worker (Retired)
Figen Cingiloglu Solicitor
Caroline Cavanagh Solicitor
Allana Janke Solicitor
Monica Shore Social Worker
V O LUN TEER S O L I C I T O R S
Stephen Rees . . . . . . . . . . . . ReesLaw Kathy Walker . . . . . . . . . . . . Walker Lawyers
Chris Meibusch . . . . . . . . . . South Queensland Law Naomi Cox . . . . . . . . . . . . . . . South Queensland Law
Paul Hede . . . . . . . . . . . . . . . Hede Byrne & Hall Solicitors Sarah Adams . . . . . . . . . . . . . Murdoch Lawyers
Mark Orchard . . . . . . . . . . . . Clewett Lawyers Tori Barton . . . . . . . . . . . . . . . ReesLaw
Kara Best . . . . . . . . . . . . . . . . Best Lawyers Donald Gassner . . . . . . . . . . Groom and Lavers
Legal Project Reports
TOOWOOMBA COMMUNITY LEGAL SERVICE
The Service has had a turbulent, or should that be a torrent year with the floods in 2010 and 2011. Yet, in spite of the extra workload
generated as a direct consequence of those catastrophic events, we feel that we have fulfilled our aim to provide “grass roots” access
to justice principles for the disadvantaged, vulnerable and disabled people within the community who are without means of access to
the services that they require and to which they are entitled.
We have assisted in excess of 1000 clients throughout the year by providing face to face advice, telephone and written advice and we
have successfully (thanks to our volunteer solicitors continued our Monday night clinics) undertaken case work for clients. Case work
involves the writing of letters, the negotiation of settlements, and the preparation of court documents such as the initiation of legal
proceedings as well as the preparation of defences or responses in a variety of civil matters. Case work also includes the completion of
affidavits and other associated court documents.
We have assisted clients in a broad range of areas of law such as family law, domestic violence and child protection issues as well as other
matters such as debt recovery and collection of money owed, consumer protection, welfare rights involving disputes with Centrelink,
bankruptcy and motor vehicle damage disputes. We have also assisted in areas of dividing fences, neighbourhood disputes, and criminal
matters including driver’s licence suspensions and disqualifications.
16 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 1 - CONSUMER COMPLAINT
Clients attended after purchasing a second motor vehicle which turned out to be a lemon. It had a very long list of defects. In
fact, a defect notice was issued by the Department of Transport. Clients bought vehicle in Brisbane and drove it to Toowoomba.
On arrival they discovered a defect and contacted dealer who advised them to take the vehicle to a mechanic at their expense.
The mechanic discovered other defects as well and after fruitless negotiations with dealer they went to the Department of Fair
Trading who failed to resolve the dispute after a period of some 9-10 months. In the meantime the clients took the vehicle to
the Department of Transport to a machinery inspector who thereupon issued a defect notice resulting in the clients having to
cancel the Registration and could not drive the vehicle. They contacted TASC and after further negotiations with the dealer
which again proved fruitless we prepared a QCAT application claiming a full refund of the purchase price namely $16,000.00
together with the clients extra expenses amounting to a total of some $17,400. After further delays by the dealer the matter
was listed for hearing. Subsequently the clients phoned and said they had won the case and needed assistance with enforcing
the Order.
An appointment was arranged and when the clients arrived they informed us that the dealers had applied for a review of the
decision. It transpired that the Order in clients favour was made by default as the dealer did not arrive at the hearing claiming
that they had not received notice of the hearing date. This appeared peculiar because of the number of times the matter had
been adjourned and they had received all previous notices.
A rehearing was granted and subsequently took place. The referee reserved his/her decision and the clients expect to have that
decision within the next 4-5 weeks. We are quietly confident that our clients will eventually succeed given the comments the
referee made at the first hearing. It was stated that she, the referee, accepted our clients evidence, particularly the supporting
affidavits by totally independent witnesses who had nothing to gain or lose, whereas all the witnesses for the dealer were all
employees of the dealer, and further that the mechanic who issued the safety certificate could possibly lose his licence and
that would be a considerable reduction to his business income
Case Study 2 - CONSUMER COMPLAINT
Client attended saying she owed a debt and had entered
into a verbal agreement to repay same. We advised her to
get the agreement in writing and was told that there was
no record of agreement and that she would be getting a
summons. When client returned to inform us of this she had
been served with a Magistrates Court claim which was issued
prior to the clients initial consultation with us. We discussed
all her options regarding the defence of the matter and she
did not wish to defend the matter..
The other party had sued her for some $4,000. She advised
that she could borrow an amount of $3,000.00 and we
offered that amount to the other party. The offer was
accepted in writing and we expect to have the executed
Notice of Discontinuance returned to us within the next
week
Australian Government Att
The Toowoomba Community Legal Service is funded by the A t li G G l’ Department
t Attorney-General’s D t t
and Queensland Government Department of Justice and Attorney-General
As always we look forward to another challenging year in our commitment to
provide justice for all.
TASC | A n n u a l R e p o r t 1 0 / 1 1 17
Legal Project Reports
IPSWICH COMMUNITY LEGAL SERVICE
It has been another extraordinary year for the Ipswich Community Legal Service project. We
have now settled into our Queenslander cottage office conveniently located within close proximity
to the Ipswich court house and Ipswich police station.
This year the ICLS project has introduced some fresh faces with the employment of a new full time solicitor Ms
Figen Cingiloglu following the departure of our Solicitor Victoria Lang-Short in November.
Our homely Ipswich office is always bursting with activity with an increase in the number of walk in clients often referred
from the court house and police station. Our statistics reflect a substantial increase in the number of advices from 167 to 394 and
casework provided from 28 to 149.
In addition to the turbulent economic times, Ipswich residents like many other flood affected communities in Queensland, have had
to endure the impact and aftermath of the devastating floods. As a result of this we have seen an increase in the number of clients
suffering from financial worries and financial debt.
ICLS project encompasses a diverse range of cases, including an increased number of debt matters, motor vehicle property damage
and insurance cases, dividing fences, neighbourhood disputes, consumer complaints, traffic offences, driver’s licences, criminal
matters and many more.
Throughout the year, we have provided face to face and telephone consultations with clients. For simple matters, we have provided
general legal advice and direction. For cases that require further assistance, we have completed casework which includes writing
letters, negotiation settlements, preparing agreements and court documents including, QCAT applications and defences, Initiating
proceedings in the Magistrates Court, defences or responses, affidavits, and other court documents.
Our statistics have indicated that the ICLS project has grown substantially this year, and will continue to grow in the foreseeable
future. This is due to, the limited services that provide free legal assistance in relation to civil matters within the Ipswich Community.
We look forward to meeting this need and providing legal assistance in the year ahead.
Case Study 1 - “Keeping track of Finances , and Keeping all your Receipts”
A female client, lets say Sue, purchased a Solar Hot Water System from a company worth $8,500.00.
Sue paid $7000 in cash on the day and entered into an agreement for the remainder of the $1500.00 to be deducted by direct
deposit debited in weekly instalments
Some ten months later, Sue received a Statement of Claim from the company requesting $6500.00. Due to the floods and a
number of other unfortunate events, Sue could not file a defence, and as a result the Company got a default judgment for the
full amount plus costs against Sue.
Sue came to The Advocacy and Support Centre for legal advice as she had now been blacklisted. Sue did not understand why the
company was claiming $6,500.00, and did not have any indication of how much she had paid to date by direct debit.
The Solicitor examined Sue’s paperwork and her receipts ( which thankfully Sue had kept) indicating that she had paid the initial
payment of $7000 in cash.
The solicitor advised Sue to obtain copies of her bank statements to find out exactly how much money was debited from
her account. Upon receipt of this it was found that the Company had debited over $2500.00, which resulted in a $1000.00
overpayment.
The solicitor quickly contacted the Company and drafted a letter attaching all the paperwork requesting they withdraw their
application so the judgment can be set aside. The Solicitor also filed an application to set aside a judgment and an affidavit with
the Magistrate Court in Adelaide and a request for court proceedings to be through link up. (The head office of the company
was located in Adelaide and hence paperwork was filed at this court). Shortly thereafter a telephone hearing booked with the
Adelaide Magistrates Court.
The Company investigated the matter, and although they could not find anything in their system, because Sue had kept all her
receipt and paperwork, they could not deny that she had made the payments. The Company withdrew their claim, and the
judgment was set aside.
Sue was no longer blacklisted, and received a cheque from the Company for $1000.00 for the overpayment.
From this we learn many important lessons:
1. Always keep track of your finances,
2. Keep all your receipts for purchases, especially with cash payments.
3. If you are served with a claim act with haste within the timeframe to file a Notice of Intention to Defend and a Defence,
do not ignore it. Otherwise a default judgment may be filed against you.
4. Seek legal advice as soon as possible, don’t leave things a few days before your court date.
18 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 2 - Dividing Fence
Clients made an appointment with a Solicitor in the Ipswich Community Legal Service about a dividing fence matter.
Clients had recently moved into a new house in the Springfield area next to a property owned by the occupier/neighbour. There
was not fence dividing the properties.
With a small toddler running around and a pet dog the clients decided that they needed to build a dividing fence as soon as
possible.
Clients tried to discuss the matter with the neighbour, so they could share the cost of the fence.
The neighbour did not want anything to do with the fence, and didn’t believe he needed it yet. Clients did not know what to
do, they thought they would just build the fence and try and collect the money off the neighbour later.
The Solicitor advised the clients about the Dividing Fences Act 1953, and advised them to send a Notice to fence as per section
8 of the Act, where they would have to specify:
- the common boundary line to be fenced,
- the kind of fence proposed to be constructed
- the proposal for the construction of the fence including an estimate of the costs, the neighbours contribution and the
method of
construction. Two quotes should also be supplied. This letter is called a notice to fence.
Clients were then advised to obtain two quotes and attach it to the Notice to Fence.
The Solicitor further advised the clients that they would have to wait 30 days after they served the notice to fence for the
neighbour to respond. If the neighbour did not respond they could then proceed to make an application to QCAT or the
Magistrates Court to obtain an ‘order to fence’.
It was important for the clients to understand that if they had proceeded to build the fence without an ‘order to fence’, then
they would have lost their right to claim half the cost of the fence from the neighbour.
Upon the solicitor’s advice, the clients served the neighbour with a ‘Notice to Fence’ with quotes and waited 30 days. The
neighbour did not respond and hence Application for Minor Civil Dispute – consumer dispute was submitted.
Upon Tribunal, the Adjudicator made an ‘order to fence’ between the properties, and the neighbour would have to share half
the costs. The type of fence to be constructed, and the portion of time within which it shall be constructed were also decided.
After the Queensland Civil Administrative Tribunal the clients proceeded to build their fence, and the neighbour had to pay for
half the cost of the fence.
The Ipswich Community Legal Service is funded by Queensland Government Department of Justice and Attorney-General
and the Legal Practitioners Interest on Trust Account Fund
I am very satisfied with the service I had from
the staff and thank you for all their help. It has
helped me a lot, again thanking you.
TASC | A n n u a l R e p o r t 1 0 / 1 1 19
Legal Project Reports
SENOIRS’ LEGAL AND SUPPORT SERVICE
HISTORY & STAFFING
The Seniors’ Legal and Support Service (SLASS) based at TASC has been operating in Toowoomba
since June 2007 and in Ipswich since August 2009. Since August 2009 the program has received triennial
funding. Whilst our Solicitor staffing has remained constant throughout this year, there have been some
changes with the Social Work staffing in both districts. Our Solicitors Vic Hopkins in the Toowoomba office and
Allana Janke in the Ipswich office continue to work part time in the Seniors’ service; however we have bid the Ipswich
Social Worker Gillian Mason-Johnson farewell; and Marg Davidson our long standing Social Worker within TASC for the past 9
years has decided to trial retirement. Marg worked tirelessly to pilot the Seniors’ program with much success; with this service being
rolled out between both districts. We have a suspicion that Marg may reappear next year with the lure of bright lights and activity!
In mid June 2011 after several months of no Social Work support in Ipswich, Monica Shore a Social Worker with mental health
and domestic violence experience filled the role of the full time SLASS Social Worker, travelling between Ipswich and Toowoomba
working alongside the respective Solicitors schedules.
SERVICE DELIVERY INFORMATION
Most reliable Australian studies estimate that between three and seven percent of seniors are affected by elder abuse from someone
with whom they have a relationship of trust. Generally older women are more likely to be victims of this type of abuse and sadly it is
often the middle aged sons or daughters of the victim who are the alleged perpetrators of the abuse.
STATISTICAL SUMMARY (01/10/10 – 30/06/11) DRAWN FROM CLSIS DATA:
Total number of clients – 311 (174 same period last year)
Total number of advices – 221 (192 same period last year)
Total cases opened during period – 245 (101 same period last year)
Total cases closed during period – 116 (67 same period last year)
PROBLEM TYPES:
The service was set up to address issues of elder abuse, mistreatment or financial exploitation. To date, financial abuse has been the
most common type of elder abuse reported to our service. It is usually accompanied by psychological abuse. Financial exploitation/
abuse takes many forms and is not always just about unauthorised withdrawals from bank accounts. A significant number of our
clients presented with debt related issues – usually monies owed to them by close family members.
Other significant areas surround Enduring Power of Attorney Documents, Advance Health Directives, support in accessing QCAT for
guardianship and financial administration decisions.
GEOGRAPHICAL CATCHMENT:
The Toowoomba based team outreaches to Crows Nest and Warwick when there
is demand for the service and telephone advice support is provided to residents of
South West Queensland. The Ipswich service outreaches to parts of the Brisbane
Valley and into the Lockyer District on a regular basis.
COMMUNITY EDUCATION AND SERVICE PROMOTION
Experience tells us that it takes extreme perseverance on the part of passionate workers
to raise community awareness and to bring about changes in attitudes especially in
regard to deeply emotive issues such as domestic and family violence and the abuse
of our older citizens.
In the past twelve months, the SLASS team has continued to commit to community
legal education sessions and awareness raising sessions within the regional, rural and
remote areas of our vast catchment areas. At times this has proven challenging,
especially given the increased numbers of seniors’ supported within our service,
and the lack of staffing in the Ipswich office between February and June this year.
Education sessions have included presentations on Elder Abuse; Enduring Powers
of Attorney, Advance Health Directives, The Role of the Adult Guardian, Retirement
Living Options and Aged Care Accommodation payments.
Extensive promotional activities have been undertaken during the past year including
- radio interviews, network meetings, attendance at Seniors’ Expos, and information forums. All networking and promotional
opportunities are eagerly sought, often coming from informal avenues especially via the email system, which is cost effective and has
the ability to reach large groups of Government and Non-Government departments. The Social Worker is also available as time permits
to present to requesting groups and/or organisations.
20 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 1 - Ipswich
• Mr X (born in 1937) first contacted our service in February 2011, having been referred to us by the Magistrates Court after QCAT
appointed an Adult Guardian and Financial Administrator (November 2010). He was supported by his daughter (Ms T) who was
one of 5 children. Mr X is a European immigrant to Australia in the 1960’s who had built up his own retail business and trusted his
children to assist him especially as his health declined. His business and his family were “his life”.
• Mr X operated his business from his private dwellings with the help of his daughter (Ms K) when early 2010 financial problems and
family conflict started to become evident. Ms K with the assistance from her siblings moved Mr X into her house, and the business
assets were moved into shipping containers and business continued to operate by Ms K and her brother (Mr M). The other siblings
were denied access to Mr X, and his phone was confiscated.
• A couple of months later, Mr X was placed into a rental property in the country, was totally isolated, had none of his personal
belongings; his new ‘home’ was furnished with “cheap trashy stuff”; even his bed was unassembled on the floor. His new food
comprised of commercial ‘tinned’ food. During this time, Ms K had organised for an ACAT assessment, listing Ms T as a person “not
to be given information to”, Mr X was deemed to be of high needs (with Alzheimer’s), and an aged care organisation commenced
twice a week home visits.
• The family were not initially informed of the father’s whereabouts; however some months later during Ms T’s initial home visit to her
father, she decided to move Mr X into her home in Ipswich. During the first week father and daughter enjoyed bonding, cooking
and eating ‘traditional’ food. One week later Ms K and Mr M picked up Mr X on the pretence of taking him ‘to work’; they moved
him back into the country rental; therefore enabling further control of their father, his finances, personal and business assets.
• During the 2010 year, Mr M had changed his father’s business name to his own (without his father’s signature), which on the
surface looked like a simplification of the name; however the underlying premise was to declare bankruptcy on the father’s debt,
which by now had increased dramatically. Assets and possessions were moved into new storage and shopfront, and the children
were profiting from the sale of such assets without declaration.
In November 2010, Ms T wrote a heartfelt letter to QCAT begging for help, believing that her father was being held against his will, and
fearing for his untreated health needs. A QCAT hearing took place with the Adult Guardian being appointed as guardian for decisions
about personal matters: accommodation, with whom Mr X has contact with, health care, and provision of services. The Public Trustee
of Qld was appointed as financial administrator. A Compulsory Family Conference was ordered with a list of missing assets being tallied,
among which were – 5 shipping containers; 2 motor vehicles, an Omega gold plated watch, along with various debts.
Between November 2010 and February 2011
• Mr X was invited to move in with his former wife
• Mr X wanted Ms T to help him recover his assets from his other children
• Alzheimer’s Qld assisted family to access respite services
• Previous age care provider was cancelled
• New aged care provider appointed with a needs package
Actions taken by SLASS
• Encouraged Ms T to contact past business traders for copies of invoices, receipts etc to try and ascertain the value of the stock prior
to the daughter and son taking over.
• Encouraged family to list missing personal affects.
• Make enquiries to the real estate agent to ascertain how the lease was transferred into the son’s name Mr M without the
client’s consent.
• Encouraged the client to report the cars and the watch to the Police as ‘stolen’.
• In March 2011, Ms T informed SLASS that she and her mother have applied to QCAT to take over from Public Trustee as financial
administrator on the grounds that they were “not doing anything”. Apparently when the police officer from the CIB enquired with
Public Trustee regarding the vehicles and the watch, they were satisfied that the Public Trustee had “everything in hand”, and had
ceased investigations into the stolen property.
• SLASS solicitor wrote a letter to the Public Trustee with information regarding the owner of the property leased to Mr M, which had
now been locked due to missing rent. Suggested that Public Trustee obtain keys to the property to obtain a full list of Mr X’s
missing items, as deemed stolen by Mr M and Ms K.
• June 2011, received update from Ms T stating matter had proceeded to QCAT with appointment remaining with Public Trustee and
Adult Guardian, with QCAT ordering that the Public Trustee conduct an investigation into the missing property belonging to their
client which had been unlawfully taken by his children. Ms T was congratulated for her perseverance in bringing the Public Trustee’s
apathy to QCAT’s attention.
Additional information
• At this time no formal theft charges had been laid against Mr X’s children, however Ms T had located her father’s computer which
detailed his financial status and the police were continuing with their investigations.
• Ms T was very happy with all assistance from TASC, file was closed with offer to contact TASC in the future with any further
enquiries or assistance needed.
• By this stage Mr X’s health had deteriorated; he was trialled in supported accommodation which was not suitable for his needs;
further transferred to the Ipswich Hospital where he remained waiting for a nursing home placement.
TASC | A n n u a l R e p o r t 1 0 / 1 1 21
Case Study 2 - Toowoomba
• Client Ms D loaned third party $15,000 four years ago with
an agreement that the money be paid back at $500 per
month. Over the next 3 years only $1,300 had been paid
back to Ms D, leaving a balance of $13,700 owing.
Actions taken by SLASS
• ing
SLASS Solicitor letter sent to third party on 28/03/2011 advising
that legal proceedings will commence if payment not
received within 14 days.
• g
05/04/2011 SLASS received letter from the third party stating
she had paid back money in full with final payment being
made in October 2010.
• 08/04/2011 SLASS letter sent to client enclosing 3rd party
correspondence.
• o
18/04/2011 client called to say that someone has reported to
DOH that she has boarders.
• Continued correspondence with client to obtain bank
statements, which indicate no 3rd party deposits except as
described above. Balance still owing is $13,700.
• 01/06/2011 SLASS letter to 3rd party requesting details of
alleged deposits, failing this the outstanding balance of
$13,700 needs to be paid to the client within 14 days.
• 15/06/2011 3rd party’s mother called to state that she wouldd
nding
be lending the money to her child in order to pay the outstanding
debt to the client. Requested final date for payment.
Additional information
• Client called SLASS on 17/06/2011 to inform that balance of the loan has been paid in full and deposited into their bank account.
• Form of Release signed by the client and witnessed, with a copy placed on SLASS file.
• 21/06/2011 SLASS letter sent to 3rd party, thanking them for their assistance in resolving the matter, with enclosed
receipt and Form of Release. File closed.
SENIORS’ LEGAL AND SUPPORT SERVICE
1 July 2010 - 30 June 2011
300
250
200
150
100
50
0 Client Advices Cases Cases Information
opened Closed & Referrals
22 TASC | A n n u a l R e p o r t 1 0 / 1 1
2011 saw the retirement of Marg Davidson, the Social Worker
with the Senior’s program. Marg appeared to me, a relative
newcomer, to be the rock of the organisation. I will miss Marg’s
wisdom, patience and support. Thank you Marg for a job well done and all
the best in your retirement. It is a time to do all those things you have dreamt
of doing.
Ann Florence
Marg’s Reflections
MOVING ON ……
I have to admit that I was anxious as I entered the reception
area at 19A Russell Street, on September 2, 2002 to start
my new position as the community support worker at the
Toowoomba Community Legal Service, as TASC was known
as back then. The old Trades Hall building was warm and
friendly, a far cry from the chilly and bleak day outside, and
no doubt, this welcoming atmosphere did much to allay any
misgivings I still had in having accepted John Stewart’s offer
of the position, a few days earlier. My misgivings stemmed,
not from the nature of the role, but from the realisation
that once again, I would have to uproot myself from my
family and home in northern NSW and this time, relocate to
Toowoomba, in order to pursue my professional aspirations
as a social worker. As I waited in reception, I found myself
hoping that my initial “gut” feeling about taking the job
would not let me down and that I would not come to regret my decision.
By the end of the first month, I realised that the role offered me many professional challenges which were mine to explore,
develop and promote, and in all probability, it has been this sense of personal ownership of my role which has kept me working
at TASC. Each working day brought new challenges and new clients including adolescent males with anger management issues;
primary school children with self-esteem issues; female survivors of domestic and family violence needing counselling support
and since 2007, older people struggling to come to terms with the nature of the abuse they have experienced.
During my time at TASC, staff members have come and gone and sadly of the original staff whom I met on that cold, bleak,
September morning, only Vic Hopkins and Sue Gordon, who started a few weeks after me, remain. I will miss the wonderful
camaraderie and personal support of my all work colleagues, but I will take with me so many wonderful memories and stories
and I know, that I will never forget my time at TASC.
Today, TASC is a bigger and more diverse organisation than the one I first joined, yet its core values and the warmth which
greeted me on my first morning remain constant, as the organisation continues to fulfil its mission to support those in the
community less able to advocate for themselves.
Marg Davidson
My Solicitor was very helpful caring and
proficient. The Disability Advocate was very
helpful, knowledgeable and efficient
TASC | A n n u a l R e p o r t 1 0 / 1 1 23
Legal Project Reports
DISABILITY LAW PROJECT
The Disability Law Project
provides a service in both Ipswich
and Toowoomba. The project aims
to provide legal assistance and advocacy to
offenders who suffer from an intellectual disability,
an acquired brain injury or a mental illness and who have
been charged with a criminal office. The objective is to treat
the problem from both a legal and advocacy perspective and create
a situation where the offender is linked in with services which meet
the need of the offender and which assist in ensuring that no further
offences are committed.
Case Study 1 - Toowoomba
Our client, a 39-year-old male, had been charged with four offences in 2007/08,
including three counts of disqualified driving, which if convicted, can result
in a term of imprisonment. He was under an Involuntary Treatment Order
(ITO) at the time of the offences, due to his illness of paranoid schizophrenia,
and the matter was suspended accordingly under the Mental Health Act. The
respective reports were completed by the respective psychiatrist, who found
that our client was only deprived of capacity in relation to one minor offence,
which was discontinued. The remaining matters were to proceed.
A private lawyer at the time submitted to the Directorate of Mental Health that
the reports were gravely inadequate based on the fact that the psychiatrist
did not access or reference the clinical notes pertaining to his treatment for
psychosis at another hospital at the time of the offences. The Directorate of
Mental Health suggested that our client seek an independent examination.
However, the application for funds necessary for an independent psychiatric
examination was repeatedly rejected by Legal Aid Queensland.
TASC subsequently took carriage of the file and given the special circumstances
of this case, we successfully submitted in the Toowoomba Magistrates Court
that our client submit to a psychiatric assessment to be paid for by the
Department of Justice, which was essentially unheard of. This report found
that our client was indeed of unsound mind at the time of all offences, and
after nearly four years, all charges were dismissed.
Case Study 2 - Toowoomba
Our client, a 41-year-old female, had a criminal history comprising mainly stealing charges, when found to be permanently
unfit by the Mental Health Court on consecutive occasions. Given that the unfitness in questions pertained to an intellectual
disability, which was found to have been permanent and therefore affecting fitness at the time of previous convictions, an
application was made to the Governor of Queensland to have the criminal record expunged. This was referred to the Attorney-
General of Queensland and the matter was subsequently brought before the Queensland Court of Appeal.
Michael Byrne QC (who acted pro bono), instructed by TASC, was successful in having our client’s criminal record expunged on
the basis that there would have been deprived capacity at the time of the offences. This case set an important precedent, now
relied upon throughout Queensland, in terms of dealing with people with impaired capacity, particularly before the Magistrates
Court. It generated a high degree of media coverage and has led to Justice Department investigating potential law reform to
close the evident gap in the legislation, that being that an indictable offence allegedly committed by a person with an impaired
capacity can be referred to the Mental Health Court, but there are no available alternatives when dealing with a summary
matter.
24 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 1 - Ipswich
MKP first was referred to the DLP by a duty lawyer from another
local firm due to the difficulties associated with accommodating
the client for a pending bail application. MKP had been on bail
after a serious assault on his elderly grandmother whilst he was
visiting her earlier in the month. He was then charges with three
Common Assaults over a two day period at the end of the month
against co-residents at a hostel he was residing at in Ipswich.
Our client was seen by the Mental Health team after being
arrested and declared to have no mental health issues and that
the offending was due to behavioural deviancy. He was unable to
go back to the hostel, his family didn’t want to accomodate him
given the escalating violence and the fact that protection orders
had been made. The Magistrate was in a position where releasing
out client would more than likely see him homeless and a potential
risk to himself or others, however despite the mental health assessment, he was of the view that our client should not be incarcerated due
to the likelihood of a mental health defence becoming apparent. The challenge for the Ipswich DLP team was to find suitable and supervised
accomodation for our client whilst the length mental health court reference was made.
By way of background - MKP is a 38 year old male with a dual diagnoses of moderate to severe intellectual impairment and psychosis. He has
never been connected with Disability Services Queensland and has no legal guardian. MKP has engaged over the years with treating teams. The
psychiatric history painted a picture of a man that, despite repeated contact with various MHS over a period of twenty years, various diagnosis
and treatment regimes continued to struggle on a personal and social level and required a high level of support.
His engagement with services fluctuated between voluntary and involuntary. He was presented to the Ipswich Hospital for treatment in 2005
where the file was noted as “suffering chronic psychotic illness” and a referral to Redcliffe service for follow up due to a lack of beds.
The difficulties for MKP reaching a stable equilibrium appear to have been a combination of residential transcience, everchanging treating
physicians, diagnosis and prescription, the compound effect of other physiological issues on his mental state including intellectual impairment,
de-stabilising tensions with key family members, the complete and unexplainable absence of appropriate disability support services and a lack of
steady support structures via key relationships and activities.
Our advocate at the time worked tirelessly to establish to build a personal profile of our client and contact was made with a long-term family
friend KV who resided in NSW. He agreed to accommodate our client until the outcome of the proceedings.
KV flew to Queensland and attended court with our team. Our client was released into his care on a notice under s11B of the Bail Act (a section
suitable to use where a person lacks capacity to make a bail undertaking).
Assessments were acquired and a reference was made to the MHC.
In the interim our team continued to liaise with our client’s carer ensuring our client was being linked with appropriate treatment in NSW. We
also liaised with the interstate treating team and acquired documentation from them confirming our client’s engagement with treatment and
current status.
In the lead up to the hearing, our team liaised further with the Director of Mental Health’s office and the DPP in relation to this matter. In
preparation for the likelihood of a forensic order being made, we assisted the QLD Mental Health Team link with the team in NSW so as to open
communication.
Turn the clock forward ten months to the date of hearing and our client is stable and well residing with KV with the following benefits:
• a stable and private home environment
• a supportive and compassionate carer
• suitable engagment with a local Mental Health service
• regular contact with GP
• abstinence from alchohol
• supervised compliance with medication
Our client attended the hearing with his carer and mental health caseworker via videolink from the community health service in NSW.
The MHC finding was uncontested – our client was suffering from prolonged psychosis at the time of all offences and of unsound mind. The
issue for the court on the day of hearing was – should a forensic order be made and should the patient continue to reside out of QLD for
treatment.
The Mental Health Court formalised the care structures by way of a Forensic Order which will be overseen by a QLD Mental Health Service.
The client was able to continue to reside in QLD under a special provision in the Mental Health Act (s.288B) allowing the Court to approve the
patient’s move out of QLD if it was satisfied that appropriate treatment was available interstate. This consideration is generally one made under
a different provision by the MHRT on review of a patient already on a forensic order wishing to move interstate. The representative for the
Attorney-General stated that she had not previously been involved in a matter where the Court made a Forensic Order and approved the move
out of QLD in the same proceedings.
Had these support structures not been in place prior to the hearing it is highly probable the forensic order would have been made without the
interstate residential approval which would have resulted in him back in a hostel.
Our Advocate is continuing to work with our client and his carer to link MKP with appropriate support services and has already located some
agencies to follow up with. We are also in the process of assisting our client’s sister to apply for formal Guardianship in NSW. This measure will
ensure that someone with a lifelong interest in the patient’s wellbeing will be overseeing his interests.
The Disability Law Project is funded by Queensland Government Department of Justice and Attorney-General
TASC | A n n u a l R e p o r t 1 0 / 1 1 25
Legal Project Reports
RURAL WOMEN’S OUTREACH LEGAL SERVICE
FOCUS AREAS
Dalby, Tara, Miles, Chinchilla, Stanthorpe, Millmerran, Warwick, St George, Cunnamulla, Roma
and Charleville and Goondiwindi
The Rural Women’s Outreach Legal Service ( “RWOLS”) assists rural and regional women in South West Queensland
on their first appointment by providing access to immediate legal advice or referrals to an appropriate legal service or
support agency.
If the legal problem is in the RWOLS areas of expertise the solicitor may be able to write letters on the client’s behalf, engage in
negotiation with the other party and where possible, provide some court assistance by way of preparation of documentation and/or
representation. RWOLS was initially a pilot project funded by the Commonwealth Attorney General’s Department just over 7 years ago.
Now The Advocacy and Support Centre (“TASC”) has recurrent funding for the project.
RWOLS is a unique service because it recognises that each of the women that live in the numerous communities that it visits are
different and have specific needs outside of their legal problem. These may include isolation factors, communication, transportation,
accommodation, cost of living due to housing shortages and access to general and readily available services that are available in larger
centres such as medical.
The service relies heavily on community members and support at the Neighbourhood Centres from where the clinics are facilitated
to clients to provide information regarding available services within the centre. RWOLS continues to grow and develop new ways of
connecting to women who reside remotely and cannot readily access the information, legal advice and services that urbanized women
can.
Since creating yearly calendars, the RWOLS project has gone from strength to strength. Communities are fully aware now of our
pending visits and this has led to and fostered stronger relationships and networks within each respective community and has also
increased client numbers.
In addition to provision of advice and/or ongoing representation, RWOLS has introduced free family law information sessions to
members of the community, similar to those provided to clients of TASC’s affiliate, the Family Relationship Centre. The information
sessions have proven to be highly successful. Since the introduction of these sessions in June 2011, there have been presentations in
Dalby and Miles. Arrangements have also been made for a session in Chinchilla in August 2011 and for sessions to occur in Warwick,
Stanthorpe and Roma later in the year.
The provision of information has been identified as a clear area of concern for women in remote areas as there is apparent lack
of information available to women and/or a high level of misinformation being circulated in the areas of family law and domestic
violence.
2011/2012 will bring with it regular and consistent visits with a fresh calendar to be prepared towards the end of the year with the
inclusion of family law information sessions.
26 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 1
A middle aged female sought legal advice in a regional community
regarding the separation process. It became clear immediately
that she had not made the decision to leave the relationship at
the time of the meeting as she did not know what to do.
There were instructions that would suggest a long history of
verbal/psychological abuse. There was one child of the long
term relationship. The client was educated and employed and
yet had no knowledge or ability to secure information to explain
how to deal with her desire to leave the relationship which had
spanned some 20 years.
The issues that required resolution were:
1. Provision of family law information to the client;
2. Education around family law process; and
3. Explanation of domestic violence and what amounts to DV.
The client, after engaging with the RWOLS lawyer, secured
information and was placed into a position to advance her
position armed with the necessary tools to make decisions.
Case Study 2
A female of European descent sought advice via the RWOLS lawyer initially regarding a divorce process. Through the consultation,
it became apparent that the one child of the marriage had been living with the father and prevented time with the mother. Further,
it was revealed that despite requests for assistance, the Department of Child Safety had refused to assist the client in securing
the child regardless of the child’s horrific living arrangements, isolation, social alienation, bedding arrangements, exposure to the
father’s long term delusional and psychotic behaviours and refusal to allow the child to engage with the mother.
Through the involvement of RWOLS the following took place:
1. A FDRC was arranged at which resulted in the mother sending time with and communicating with the child;
2. An application for parenting orders was filed seeking inter alia, the appointment of an ICL which was granted on first
mention; &
3. The matter was thereafter successfully briefed to a private lawyer.
The language barriers, again, the lack of information regarding family law and process and the high level domestic violence
throughout the relationship posed difficulties but is an example of the types of matters that caused the creation of RWOLS to
occur, and why the program is so successful.
The Rural Women’s Outreach Legal Service is funded by Australian Government Attorney-General’s Department
Very pleased with the service, provided at a
professional level
TASC | A n n u a l R e p o r t 1 0 / 1 1 27
VOLUNTEER LEGAL ADVICE CLINIC
The Toowoomba Community Legal Service facilitates a Family Law Clinic
each Monday night from 5.30pm to 7.00 pm.
Solicitors from the Toowoomba legal community volunteer their services on a rostered
basis to provide advice.
The work of the volunteers is greatly appreciated and aids TASC to meet the growing demand for
legal advice and assistance.
Many of the volunteers have provided their time for a large number of years, some for up to twenty seven years.
A special thanks to our volunteers, Stephen Rees, Chris Meibusch, Paul Hede, Mark Orchard, Kara Best, Kathy
Walker, Tori Barton, Naomi Cox, Donald Gassner and Sarah Adams and to the TASC Legal team for providing
support to the volunteers each Monday Night.
The Volunteer Clinic is an initiative of the Toowoomba Community Legal Service.
FAMILY RELATIONSHIP CENTRE PARTNERSHIP TOOWOOMBA
The initiative between Legal Aid Queensland, the Family Relationship Centre and The Advocacy and Support Centre to provide information
sessions and advices to clients has been successful locally and during the past six months has broadened its success regionally.
The information sessions continue to be conducted locally on a monthly basis.
Regional presentations have now been conducted in Dalby, Miles and Chinchilla with arrangements being made for presentations to
be facilitated in Warwick, Stanthorpe, and Roma.
The interest from regional communities in the provision of this information has exceeded expectation. Similar to the Rural Women’s
Outreach Legal Service, it has been detected that many regional clients struggle with access to information or are misinformed about
their legal position in comparison to urban clients. The provision of outreach sessions will enable current information to be disseminated
to a wider demographic with more effectiveness.
Case Study 1
Two females attended a family law presentation in a regional location. Both participants received a copy of the booklet
prepared by TASC as well as secured individual appointments immediately thereafter to tackle their own personal issues.
The benefit of this process is that a community member can receive general information together with a book. The member
then has an ability to seek individual advice after already being given general information regarding process.
28 TASC | A n n u a l R e p o r t 1 0 / 1 1
Case Study 2
A male client referred by the FRC sought legal advice and assistance preparing
a
an application for parenting orders in the Federal Magistrates Court. Mediation
w
was unsuccessful as the other party suffers from a mental illness and could not
e
engage in the process.
T
The other party’s mental health issues were impacting upon the provision
o
of a co-ordinated parenting arrangement and consequently placed the two
c
children of the marriage in a high risk situation.
T
The children and father reside with the paternal grandmother.
T
The case has identified an opportunity to provide significant family law
a
assistance with a male focus and has generated substantial work.
Case Study 3
A male client scheduled to attend at mediation was directed to TASC to obtain independent legal advice regarding his
situation.
The client has 1 child from a previous relationship with whom the other party has declined overnight weekend visitation.
Legal advice and information was able to be provided to the client regarding the mediation process, terminology that he can
expect to hear during mediation and processes/options available to him thereafter.
It is anticipated that if agreement is reached, that TASC will be briefed to prepare the Application for Consent Orders and if no
agreement if reached, it has been suggested by the client that he will return for further assistance.
The Family Relationship Centre Partnership Toowoomba is funded by Australian Government Attorney-General’s
Department
FAMILY RELATIONSHIPS CENTRE PARTNERSHIP IPSWICH
TASC, through the Ipswich Community Legal Service and in partnership with South West Brisbane Community Legal Centre and
the Family relationship Centre in Ipswich provides family law advice to people participating in the mediation process with the Family
Relationship Centre,
Advice is provided by Ipswich CLS each Tuesday afternoon with South West Brisbane CLC providing advice each Tuesday morning.
The advice clinic operates at the Family Relationship Centre and maximum use is made by people in the mediation process.
Although it was initially proposed that Family Law Information sessions would be provided to date that has not proved popular in Ipswich
as clients believe they are better served by one on one advice.
The project is funded to the end of the financial year in 2012.
The Family Relationship Project Ipswich is funded by the Australian Government Department of the Attorney-General
A life saver, I was very down, and friendly
support was great
TASC | A n n u a l R e p o r t 1 0 / 1 1 29
FAMILY LAW CLINICAL PLACEMENT PROJECT
The program is a partnership between the University of Southern
Queensland (USQ) and TASC. It commenced in Second Semester 2010 with
family law students from USQ.
The Clinical Legal Education was renamed the “Family Law Clinical Placement Program” so
that it was clear that it was family law focussed.
The students had no experience in family law at all but it was not an issue as the program was over a
twelve week period and the knowledge and experience grew..
The program aimed at providing skills in the following areas;
• Development of interview skills
• Research skills
• Written advice
• Family court procedure
• General legal practices and ethics
• Case discussion
A timetable was created which allowed each student to be exposed and gain experience in those skills.
The Federal Magistrates Court (Family Law jurisdiction) was approached and the Federal Magistrate was very supportive of student
involvement. Students were able to attend the Federal Magistrates Court and meet with the Federal Magistrate who involved them in
the cases before the court. This was a positive experience.
Presentations were also give by Legal Aid Commission and by the Family Dispute Resolution Centre. This provided practical knowledge
which could then be applied by students.
At the conclusion of the program the students completed a Placement Report which comprised feedback from the student and from
the supervisor. One on one feedback sessions were also offered.
The progress was measured by the Placement Report and the feedback was positive. Students felt that they had achieved more than
they thought they could.
The project is funded for a a three year period and students will be given academic credit for the course for 2011
The Family Law Clinical Placement Project is funded by the Australian Government Department of the Attorney-General.
ANU GRADUATE STUDENT PLACEMENT PROJECT
TASC continues to participate in partnership the Australian National
University graduate placement in rural and regional areas. This is not
a funded project but involves students who have graduated and who
are completing their Practical Legal Training through ANU to complete
the practical component of the course with approved community legal
centres, one of which is TASC.
We have so far had three students complete the practical component
of the course at TASC and will continue to support this program.
VOLUNTEER LAW STUDENTS
TASC encourages and promotes students from the University of
Southern Queensland to volunteer at our service. Students usually
attend for one day a week and assist with research, drafting and
participate in interviews. The project has proved successful with two
students having been offered employment.
A student from the university coordinates the volunteers.
INTEGRATED WORK LEARNING
This year a student was placed with TASC as part of the Intergrated Work learning Program at the University of Southern Queensland.
The student was assessed on the content of the placement . This is a valuable program for students and TASC looks forward to more
students participating through TASC.
FLOOD LEGAL HELP
After the flood disasters in late December 2010 and January 2011 TASC was appointed the coordinating organisation for Flood Legal
Help for Toowoomba and the South West. TASC collaborated with Legal Aid Queensland in providing advice and assistance in flood
affected areas. Information sessions were held in many communities to provide information and referral. Issues arising out of the
disasters were tenancy, insurance, debt, family problems and domestic violence. TASC, was strategically placed to provide assistance
through its existing programs in Toowoomba and the South West. Information sessions were held in Dalby, Oakey, Chinchilla. Grantham,
Murphy’s Creek, Surat, Condamine and advice and referral provided to private lawyers and to Legal Aid Queensland. The Tenant
advocates from TASC provided assistance to many tenants in flood affected areas.
30 TASC | A n n u a l R e p o r t 1 0 / 1 1
SOUTHWEST LEGAL ASSISTANCE FORUMS
TASC participates in legal assistance forums for services in Ipswich,
Disability Services and the south west region of Queensland. This involves
regular meeting facilitated by Legal Aid Queensland to identify legal needs, high
and low demand and how the gap can be addressed. It is a very positive initiative which
brings together preferred supplies, private law firms, community legal services and Legal Aid
Queensland.
COMMUNITY LEGAL EDUCATION & TRAINING
In the past year, community education sessions have been facilitated by TASC in the area of Family Law by way of
information sessions on a monthly basis in Toowoomba, the area of Rights and Obligations of Young People at the Centenary
Heights High School and in the area of Wills, Estates and Powers of Attorney in the Toowoomba area.
In South-West Queensland the Rural Women’s Outreach Legal Services has facilitated information sessions on a regular basis on Family
Law and Parenting Issues, Child Protection and has provided information sessions on a regular basis to service providers. Many of the
Information sessions have been in conjunction with the Advocates and have highlighted the holistic nature of our organisation.
In Ipswich there has been ongoing networking with seniors’ and disability services and mental health service providers with information
sessions on each of the projects.
The Community Development worker has provided training to Court Support Workers on the effect of disabilities on people in the
criminal justice system and has in addition provided training and information to stakeholders in furtherance of the consultation process
in the community.
All sectors have participated in training, both for compulsory
professional development and for personal development. Internal
training is provided by relevant service providers and externally staff
have attend law conferences, including all mandatory requirements,
and position specific training for existing employees and new
employees. The tenant advocates participated in annual training
with the Tenants’ Union.
The internal training for staff covers workplace health and safety
issues, first aid, fire training and general management.
Legal Sector Statistical Summary
LEGAL CASEWORK LEGAL ADVICE
1 July 2010 - 30 June 2011 1 July 2010 - 30 June 2011
200 800
700
150 600
500
100 400
300
50 200
100
0 0
TCLS ICLS DLP RWOLS SLASS FRC TCLS ICLS DLP RWOLS SLASS FRC
TASC | A n n u a l R e p o r t 1 0 / 1 1 31
TASC Community
Development Report
THE ROLE :
To provide a range of community support services that enhance the capacity of community to respond to the needs, safety and
wellbeing of individuals, families and diverse community groups, through effective community development initiatives which are
accessible, inclusive ,supportive and collaborative.
THE AIMS:
• Community and industry sectors are better informed about issues affecting individuals, families and community groups;
• Communities have increased opportunities and capacity to participate in the development of effective community service responses;
Within the Community Development sector TASC has been active in Toowoomba Social Services Group (TSSG) , a network initiated by
TASC. The project has strong Local Government support and meets regularly.
In 2010 TASC facilitated an International Day of Disability ‘Celebration of Life’ Festival December 2010. A similar celebration will be
held in December 2011
The Community Development project aims to provide a clear focus for progressing community-centred approaches to addressing social
concerns by utilising local skills and expertise. The project encourages dialogue between key stakeholder groups in the community -
creating mutually beneficial partnerships working towards a more caring and compassionate community.
Research is also an important component of the project which identifies issues and addresses ways to address those issues.
TASC participated in the 2011 C4C workshop which had a focus on attempting to gain a better understanding of some of the causes
of some of the most significant of our social challenges and whether the solutions to these can be found in mobilizing the significant
expertise and goodwill located in the community. At the end of the day participants worked in groups to discuss five themes –
prevention not just cure, learning community, measurement, funding, regional development.
TASC presented the Youth Court proposal at the Brisbane State Youth Affairs 2011 Conference where a lot of interest was shown in
the project.
Successful meetings were held with Regional Directors of Department of Communities and Queensland Health regarding upgrading
DIST to senior departmental management representation to reflect the new “NO wrong door” government policy. The result of those
meetings was a Complex Needs Panel which is now operationial Toowoomba.
There has been continuing involvement with the Queensland Governments “Growing Stronger” through consultation and
networking.
In addition continued promotion of TASC and the service it provides has been presented in the community both in Toowoomba and
Ipswich.
The project in 2010 will work on facilitating a National Conference on Mental Health and the Criminal Justice System.
The Community Development Project is funded by Queensland Government Department of Communities
Sue Gordon
Community Development Coordinator
The service was very helpful and very kind to me,
the staff came to Lowood 3 times to help me,
thank you so much
32 TASC | A n n u a l R e p o r t 1 0 / 1 1
TASC Advocacy Team
Kim Raine . . . . . . . . . . . . . . . . . . . . . . . . . . Coordinator
Mark Berkovich. . . . . . . . . . . . . . . . . . . . . . Senior Advocate
Rodney Vagg. . . . . . . . . . . . . . . . . . . . . . . . Advocate –Regional Disability and P300
Nigel Powell . . . . . . . . . . . . . . . . . . . . . . . . Advocate – Regional Disability
and Disability Law Project
Rosemary Weier . . . . . . . . . . . . . . . . . . . . . Advocate Residential Services,
Community Access and Administration
Donna Thompson . . . . . . . . . . . . . . . . . . . . Project Support Worker, Disability Law Project
Linda Barton . . . . . . . . . . . . . . . . . . . . . . . . Tenant Advocate
Raelene Liddle . . . . . . . . . . . . . . . . . . . . . . Tenant Advocate
Shirley Cormack . . . . . . . . . . . . . . . . . . . . . Administration
Advocacy Project Reports
REGIONAL DISABILITY ADVOCACY
The regional disability advocacy service provides individual advocates to advocate for justice & equity in the lives of people with a
disability. This is done by speaking, writing & acting for the individuals to ensure needs are being met & rights are upheld in the wider
community. The service strives to empower & encourage individuals & communities to advance the interest of people with a disability
& their families.
We service Toowoomba & South West Queensland with bi-monthly trips to outreach centres and monthly trips to closer centres. We
utilise the use of video conferencing, Email, Fax and telephone link ups for remote work.
Our service is available to all people with a disability as defined in Disability Services Act 2006, clients will be prioritised according
to need and our resources at the time. Clients can be self referred, referred by a family member, friend, allied person or any other
organisation or government department.
Examples of the common matters we advocate with our clients for are but not limited to the following:-
• Mental Health including people in Acute Mental Unit or Bailey Henderson Hospital, people on involuntary treatment orders &
forensic orders, this can include representation at Mental Health Review Tribunals, negotiation with treating teams/ward meetings
and applications for review if required, explaining process to client or family.
• Disability Services includes assistance with registration of need, assessment, funding, service provision, change of service provision
and representation at meetings.
• Public Trustees including access to your information, representation at budget meetings and tribunal hearings, assistance and
information for reviews.
• Department of Child Safety advocating at family group meetings, contact with children and information and assistance for reviews
• Service Providers, advocating for clients at personal planning meetings,
service provision issues, change of provider
• Application and representation to QCAT for Guardianship and
Administration matters
• Referral for people having to leave work through injury or illness that
may be eligible to claim insurance attached to their compulsory
superannuation
• Advise, refer and assist clients with financial issues
• Access issues with Education, Employment, Sport and Recreations,
addressing any discrimination breaches.
TASC | A n n u a l R e p o r t 1 0 / 1 1 33
Case Study 1
Male with existing spinal injury (paraplegia) living alone, fell forward in
his wheelchair resulting in his arm getting jammed between the wheel
and frame of chair. He was in this position for 16 hours until cleaning lady
found him next day. This resulted in major health complications and no
use of injured arm. We became involved because client was not eligible for
Disability Services funded support to allow him to leave hospital. Assisted
client with securing federally funded personal support five days per week
and private funded support on weekends. Researched and provided
options of adaptive technology to allow increased independence whilst
living alone at home. Client successfully lives in his own home.
Case Study 2
Young man in rural town has Downs Syndrome, lives with grandmother because both his parents have passed away.
Grandmother is informal guardian and was concerned about formal guardianship because she has been diagnosed with a
brain tumour. Assisted with QCAT application and tribunal granted financial administration jointly to clients grandmother and
uncle. We have secured funding and support agency for supported accommodation in Toowoomba for client to increase his
opportunity of independence, in process of identifying suitable co tenants to allow for move to Toowoomba.
Regional Disability Advocacy is funded by the Queensland Government Department of Communities
(Disability Services)
DISABILITY ADVOCACY CASEWORK DISABILITY ADVOCACY ADVICE
1 July 2010 - 30 June 2011 1 July 2010 - 30 June 2011
50 80
70
40
60
30 50
40
20 30
20
10
10
0 0
July - September October - January - March April - June July - September October - January - March April - June
2010 December 2010 2011 2011 2010 December 2010 2011 2011
34 TASC | A n n u a l R e p o r t 1 0 / 1 1
Advocacy Project
Reports
PROJECT 300
TASC continues with 42 0pen Cases (42 Clients) with clients receiving advocacy assistance on a range of
matters relating to the following.
1. Public Trust Matters
2. Mental Health Tribunal Hearings
3. Mental Health Court Matters
4. Service Provider issues
5. Acute Mental Health Unit hospitalisations.
6. Department of Communities Disability Services matters
7. Department of Communities Housing matters.
TASC advocates stay in periodic contact with P300 Department officers, to maintain communication as to developing needs of clients.
Most clients have adjusted well in the community and do not require interventions.
It is intended to visit each client accompanied by the P300 Departmental Officer in the coming 6 months to give clients an opportunity
to voice any issues they may hold. This is an opportunity to review client circumstances and reassess needs, as well as plan for the future
lifestyles.
Some concerns remain as to the provision of housing which needs to remain in place when hospitalisations occur. Discharge planning
is another issue that requires improvements for clients returning back to the community settings.
A number of clients have returned to long term institutional care after attempting to live in the community. From experience service
provision is often inadequate to assist such clients to thrive in the community as often social isolation is a problem. Social and informal
networks take time to develop and without adequate assistance clients do not reach their full potential in these areas.
PROJECT 300
1 July 2010 - 30 June 2011
40
35
30
25
20
15
10
5
0 Open Cases Mental Health Housing Other
Very grateful for the help I got
TASC | A n n u a l R e p o r t 1 0 / 1 1 35
TENANCY ADVICE AND ADVOCACY SERVICE
The Tenants Advice and Advocacy Service provides advice to tenants
across Toowoomba and regional area’s. The service region covers Stanthorpe,
Goondiwindi, Miles and Wandoan.
In regional Queensland flooding affected 70% of the state with total flood coverage of our
funded area in January.
We serviced 64 flood related clients who were experiencing problems with their tenancies and positive
outcomes were across the board.
Rental increases and affordability are the issues faced by tenants in the aftermath of the floods, Suitable affordable
properties are scarce and the 30% rule is discriminating against low and fixed income families. Both our DOH clinic and TICA
Search clinics are well utilised on Thursdays.
The team has applied for funding from the RTA to deliver community education around tenancies to local marginalized youth.
The transitions Program held at Darling Downs Correctional Centre, is a regular event, working collaboratively with the Department
of Corrections we Deliver Community Education to the detainee’s around tenancy options and any housing issues they are facing on
release.
Our end of year school Community Education is also a regular event with 3 schools on board now offering, tenancy education and
information to their year 12 students.
The tenancy team is having a considerable input in the Homelessness Community Action Plan.
Case Study 1
The client is a indigenous single parent in a rural town.
Her rent was paid through centrepay each fortnight and has never been breached.
The client made contact with the TAAS service after her mother fell through her front steps and seriously injured herself.
The client called the Real Estate office several times with no action.
After TAAS intervened the front steps were repaired, other issues come to light with this tenancy during the stairs advocacy,
the client had no stove, the property could not be locked and it had a serious cockroach infestation. After many attempts
at conciliation via the RTA we initiated QCAT proceedings,
The magistrate was suitably appalled at the condition of the property and awarded the tenant $50.00 rent reduction back
dated 14 weeks with the notable quote of “A house without a stove is a tent” and all repairs to be completed within
the month.
TENANT ADVICE AND ADVOCACY
1 July 2010 - 30 June 2011
1200
1000
800
600
400
200
0 Tenancy Tenancy Housing Housing Non Other
Law Law Information Referral Housing
Information Advocacy Referral
36 TASC | A n n u a l R e p o r t 1 0 / 1 1
ROOMING ACCOMMODATION SERVICES
The Rooming Tenant Workers advocate for people living in rooming
accommodation such as a boarding house, hostel (supported accommodation),
off-campus student accommodation or other rooming style accommodation
covered by the Act.
These accommodation services perform a distinct role in the rental market. They are an important
low-cost housing option, and a source of housing.
Our role is to provide a range of tenancy information and advocacy services to tenants including a telephone
advice service.
We advocate for tenants and perform a role in areas affecting tenants’ rights and responsibilities. We can do this in different
ways including working with service providers, government and community organisation and by promoting and contributing
tenants’ views in a variety of forums to achieve and improve conditions to get better outcomes for tenants,
COMMUNITY ACCESS POINT
Facing court can be a frighten experience for anyone and for people with disabilities it can be overwhelming. TASC’s Community Access
Point (CAP) offers initial information and support for disadvantaged and marginalised people in the court system. An advocate attends
the Magistrates Court building three day each week and discusses and decides where further assistance and what referrals may be
required by individuals.
Our CAP staff are not lawyers but will endeavour to assist you by referring you to necessary community supports and to our legal
services at TASC. We realise that your presence at court may be brought on by many other underling problems, e.g. illness, cultural
diversity or homelessness we will try to assist you to get the best possible outcome.
We are at the Court House Monday, Tuesday and Wednesday morning to be of assistance.
Case Study 1
Spoke to a young couple at court. Both suffer from Schizophrenia and were both at court for breaching a Good Behavior
Order made by Police.
The gentleman wanted to have his case heard the same day and did not want assistance.
Court outcome: was he was fined $400 and six months’ probation.
The woman got the matter adjourned for two weeks and got assistance from a lawyer at TASC.
Court outcome: was four months’ probation no fine.
Tenancy Advice and Advocacy Service and Rooming Accommodation Services is funded by the Queensland
Government, Department of Communities (Housing and Homelessness Services)
TASC | A n n u a l R e p o r t 1 0 / 1 1 37
TASC FINANCE AND BUSINESS TEAM
Paula Delandreville . . . . . . . . . . . Deputy Manager/Coordinator
Elizabeth Redfern . . . . . . . . . . . . . Accounts Officer
Lyn Aplin . . . . . . . . . . . . . . . . . . . . Legal Administration Officer
Jillian Huth . . . . . . . . . . . . . . . . . . Reception/Events Officer/Workplace
Health and Safety Officer/Quality
Assurance Officer
Allana Chicksen . . . . . . . . . . . . . . . Human Resource Administration Officer
Reception
Natalie Wallace . . . . . . . . . . . . . . . Reception Ipswich
Anne Gounnourie . . . . . . . . . . . . Reception Ipswich
Jarred Aplin . . . . . . . . . . . . . . . . . . Statistics and Data Entry
Joshua Anderson . . . . . . . . . . . . . Administration/Monday Night Clinic
Tara-Lee Paradise . . . . . . . . . . . . . Reception Toowoomba
Business Services Report
The Business Services Reception Team are on the front line of TASC, dealing with clients on the phone, greeting walk ins, completing
conflict checks, booking appointments, offering referral services where appropriate and a myriad of other duties. The Legal, Human
Resource, Statistical, Community Development and Advocacy Business Services Team members support all aspects of the organisation
to foster continued growth and increased services to the community. The Finance Team this year has provided improved levels of
accountability which in turn has enhanced the reporting standards internally, to the Management Committee and externally to the
relevant funding bodies.
Without their commitment and dedication TASC could not pursue with such enthusiasm and passion it’s vision of social justice for all.
May I say thank you to the Business/Finance team for your dedication, caring natures, energy, and commitment you bring to TASC
everyday.
Paula Delandreville
Business & Finance Services Coordinator
38 TASC | A n n u a l R e p o r t 1 0 / 1 1
Natalie’s Reflections - Ipswich
This year I was fortunate to become a member of the TASC team in Ipswich. From my first day, I found the staff to be welcoming,
supportive and encouraging which made me feel instantly a part of the team and also made my first day a pleasant experience.
My position is Receptionist for the Ipswich Office. In this role I am often the first point of contact for clients who attend the office. I
see numerous clients on a daily basis due to our close proximity to the Ipswich Court House and Ipswich Police Station. I attend to the
preliminary needs of both walk-in clients and incoming calls from clients, this keeps me busy providing them with information, broachers
and where necessary referrals to other community organisations.
As the Receptionist my role involves receiving information and collecting information from clients. Additional to this I also provide
them with referrals, information packs or broachers for clients requiring further assistance or access to other community organisations.
Furthermore my role also consists of booking all appointments and calendar management, legal data entry, maintaining legal files,
drafting letters and all the general administration duties for effective running of the Ipswich office.
I am the contact point for clients to book appointments for free legal advice and consultations with solicitors. It is my responsibility to
identify and assess client’s needs and inform them of our services and procedures. I establish what their individual needs are and then I
am able to conduct a conflict of Interest check and provide them with an appointment to see an appropriate solicitor. The legal matters
the solicitors can provide advice on are relating to Family Law including child
contact, residency and consent orders, Civil Law and disputes including Motor
Vehicle Accidents, Neighbourhood disputes, debt disputes and consumer
complaints, Criminal law including criminal offences and charges and Seniors
Legal matters including elder abuse and elder financial abuse.
In my short time with TASC I feel privileged to work in an organisation of this
calibre, the staff are talented professionals who are passionate and dedicated to
providing a quality service to their clients. As an organisation we are continually
finding ways to improve our performance and overall service to the people in
the community of Ipswich.
I look forward to the year ahead and the challenges that await me, everyday
provides new experiences and I have a greater appreciation for the team I’m
now a part of.
Ipswich Reflections
I recently had a client attend the office in desperate need of support and assistance. I was able to provide the client with useful
information and resources and make an appointment for them to see a solicitor in relation to their matter. The sign of relief on the
clients face and thanks I received from them makes my role so rewarding, just knowing that I can help a client through a difficult
time.
I believe that knowledge is power, and it is important to give that power back to the client. I feel the effort I make leaves a positive
impression on the client and reflects the quality of service that we provide to people in the Ipswich community.
Lyn’s Reflections - Toowoomba
Many of our clients come to us in an extremely emotional state our goal is to respond in a calm, empathetic respectful manner.
Listening to the client’s problems without passing judgment is one of the kindest things you can do, if a client is crying and in distress
we will offer them a quiet room and a cup of tea, and book them in with the first available advocate or solicitor, if it is a matter we
are unable to assist with we will endeavour to refer the client to someone who can help. The majority of our clients express their
appreciation with a smile and a big thank you which makes it so rewarding for those of us who work on the front line.
Shirley’s Reflections - Toowoomba
I am a new immigrant of very mature years (well over 70). I came to Australia from Zimbabwe and was delighted to discover that
TASC genuinely has no barriers and was prepared to consider me for a vacancy where I could once again use my computer and
administrative experience. Two years down the line, I still enjoy working two days each week, and find it very rewarding to be making
my contribution to TASC’s work in the community.
TASC | A n n u a l R e p o r t 1 0 / 1 1 39
Jill’s Reflections - Toowoomba
I’ve been the receptionist for the Advocacy and Support Centre in Toowoomba for the last two years. This year I started an extra
role as the Workplace Health and Safety Officer for both the Toowoomba and Ipswich offices. This year we were randomly selected
by Workplace Health and Safety Queensland for an audit of our workplace health and safety policies and procedures. This was very
nerve-racking as I’d only been in the position for a few months, but thankfully made it through.
With the new legislation being introduced this year, our policies, procedures and forms have been updated to comply with a few
small changes to the offices safe work systems. One major change has been to our fire safety systems; with the installation extra fire
extinguishers and a more effective procedure for quick evacuations. Our staff will also be receiving regular training in this procedure
along with First Aid.
Shortly, I will moving from my role as reception to take on the position as Quality Assurance Office, keeping my role at Workplace
Health and Safety Officer. I have enjoyed my time on the front desk and will miss the contact with our clients.
Allana’s Reflections - Toowoomba
I relieve on front reception and here I notice that clients come in looking despondent and burdened with worries. However, once
the clients have spoken with a Solicitor, Advocate or Social Worker, the majority come out smiling, with a bounce in their step. After
they have been advised by our professional team, they have new found hope and a way forward. They are given helpful advice and a
process is put in place to help them tackle their situations. Often all the clients need is to be empowered with the ability to overcome
their obstacles. They are also given referrals to help them achieve holistic well-being. The clients’ appreciation is evident as they
scramble in their purses to find money to donate to this service. I enjoy observing the positive work of this truly remarkable service. I
feel blessed to be a part of this caring organization.
Josh - Monday Night Clinic
Family law is an emotional and legal minefield, and for people who can’t afford a lawyer, it can be a financial nightmare as well. For
these people, it’s difficult to know where to begin. TASC has provided a starting point in the form of the Monday Night Family Law
Clinic. This is a free service which provides legal advice on family law matters. Most Monday evenings, solicitors from law firms in
Toowoomba volunteer at TASC to provide legal advice about family law. At each clinic, the solicitors will assist up to eight clients,
both in person and over the phone. Our clients include families, sole parents, people with disabilities, and people from culturally
and linguistically diverse backgrounds. Their questions and problems include separation and divorce, children’s matters such as child
support and child residency, and more specialised questions such as adoption, locating children after long periods of separation, and
paternity testing. It’s not always about the law –one time, a client with his arm in a sling asked me to help him tie his shoelace.
For most of our Monday night clients, one appointment with the Clinic answers their question. If a client needs ongoing assistance
with a children’s matter, we make an appointment for them to see a TASC solicitor for extra advice and casework. For further advice
on property matters, we refer clients to outside law firms. Overall, the Monday Night Clinic is a win-win service. By running outside
of normal office hours, it eases the workload of TASC’s in-house lawyers, and gives solicitors in Toowoomba the opportunity to
volunteer in the community.
40 TASC | A n n u a l R e p o r t 1 0 / 1 1
Treasurer’s Report
TASC has further strengthened its financial position during the 2011 financial year and so is well able to continue to provide the high
standard of important services to the community. TASC’s financial strength comes from the sound financial management that is
continued to be exercised within and over the organisation and its cash reserves.
In the 2011 financial year we received an increase in recurring funding of almost $300,000 and in non-recurring funding of almost
$150,000. This has enabled an increase in the services provided by TASC. Our expenses only increased by $353,335 leaving us with a
surplus for the year of $153,103
The surplus has arisen due to the wise investment of the organisations cash flow and due to difficulty in gaining additional staff
members until later in the year. Now that TASC has a full complement of staff most of the surplus funds will be utilised to provide
increased services during this coming financial year.
The reporting standard to the Committee has continued to be a very high standard with regular improvements to enhance the ability
of the Committee to provide effective financial accountability of the organisation.
The finance and administration area has become better resourced and staffed, which has enabled improved internal efficiencies. This is
placing the organisation in a sound position to be able to grow and increase the service offering to the community, while at the same
time providing the required level of accountability to the relevant government bodies.
For Not for Profit organisations to function and operate in today’s environment they require strong financial management and systems
& processes. TASC is blessed to have such a committed finance and administration team headed up by a very dedicated and competent
manager in Paula Delandreville. The Committee and I, as treasurer, thank Paula and her team for the excellent work they are doing.
Peter Ambrosiussen
Treasurer
TASC | A n n u a l R e p o r t 1 0 / 1 1 41
Financial Report Summary
INCOME STATEMENT
For the year ended 30 June 2011
2011 2010
INCOME STATEMENT
Interest 65,458 27,055
Insurance Recoveries 0 0
Rental Income 0 3,404
Grants 2,140,268 1,689,801
Donations 16,397 1,225
Other 0 10,648
Revenue 2,222,123 1,732,133
EXPENSES
Premises fit out expense 0 0
Marketing expenses 13,835 45,788
Occupancy expenses 99,714 2,711
Administration expenses 1,688,561 1,455,547
Depreciation 59,146 58,572
Other expenses from ordinary activities 207,764 154,922
Borrowing costs expense 0 10
Expenses 2,069,020 1,717,550
Surplus for the period 153,103 14,583
BALANCE SHEET
As at 30 June 2010
2011 2010
ASSETS
Current Assets
Cash and cash equivalents 1,238,460 921,165
Trade and other receivables 18,148 92,970
Total current assets 1,256,608 1,014,135
Non-current assets
Property plant and equipment 79,531 135,253
Total non-current assetts 79,531 135,253
Total assets 1,336,139 1,149,388
LIABILITIES
Current Liabilities
Trade and other payables 120,249 72,589
Financial Liabilities 4,456 8,857
Provisions 87,509 44,010
Income received in advance 160,316 228,402
Total current liabilities 372,530 353,858
Non-current liabilities
Provisions 23,335 20,870
Total non-current liabilities 23,335 20,870
Total liabilities 395,865 374,728
EQUITY
Reserves 18,151 5,639
Retained earnings 922,123 769,021
Total equity 940,274 774,660
Total 1,336,139 1,149,388
42 TASC | A n n u a l R e p o r t 1 0 / 1 1
SOURCES OF OPERATING FUNDS 2010-11
Department of Communities $385,000
Australian Government Attorney-
General’s Department $384,000
Department of Communities
(Disability Services) $354,000
Queensland Government Department
of Justice & Attorney-General $788,000
Department of Employment
Economic Development & Innovation 0
Department of Communities
(Housing & Homelessness) $217,000
Queensland Government - Gambling
Community Benefit Fund 0
Interest $65,000
Rental 0
Other $12,000
USES OF OPERATING FUNDS 2010-11
Administration $1,689,000
Marketing $14,000
Occupancy $100,000
Other $266,000
TASC | A n n u a l R e p o r t 1 0 / 1 1 43
Statement by Members
of the Committee
44 TASC | A n n u a l R e p o r t 1 0 / 1 1
Our Rural
and Regoinal Partners
CHARLEVILLE MILES
Charleville Neighbourhood Centre Murilla Community Centre
114-118 Alfred Street 73a Murilla Street
PO Box 327 MILES 4415
CHARLEVILLE 4470 Phone: 4627 2027
Phone: 4654 1307 Fax: 4627 2021
Fax: 4654 3240 Email: mccm@bigpond.com
Email: reception@charlevillenc.org
MILLMERRAN
STANTHORPE Millmerran Community Support Service
Stanthorpe Community Development Service 30 - 32 Campbell Street
8 Corundum Street MILLMERRAN 4357
STANTHORPE Phone: 4695 1829
Phone: 4681 3777 Fax: 4695 1834
Fax: 4681 4532 Email: Jenny.commens@toowoombarc.qld.gov.au
Email: cdsadmin@halenet.com.au
CUNNAMULLA
TARA Aboriginal Legal Service
Tara Neighbourhood Centre 47 Jane Street
49 Day Street CUNNAMULLA 4490
PO Box 158 Phone: 4655 2191
TARA 4421 Fax: 4655 2254
Phone: 4665 3508 Email: jasonthomas@atsils.org.au
Fax: 4665 3894
Email: centre@taranc.com.au ROMA
Roma Neighbourhood Centre
WARWICK Cnr Quentin & Bowen Sts
Lighthouse Community Centre Po Box 1028
37 Guy Street ROMA 4455
WARWICK 4370 Phone: 4624 0800
Phone: 4661 8211 Fax: 4622 1488
Fax: 4661 4065 Email: reception@maranoa.qld.gov.au
Email: lccinc@bigpond.com
GOONDIWINDI
DALBY Care Goondiwindi
Myall Youth Community Network Centre Inc 56 Marshall Street
Cnr Drayton & Nicholson St PO Box 687
DALBY GOONDIWINDI 4390
Phone: 4662 0152 Phone: 4670 0700
Fax: 4669 7350 Fax: 4671 4132
Email: mycnc@bigpond.com Email: info@caregoondiwindi.org.au
ST GEORGE CHINCHILLA
Care Balonne Family Support Centre
136 Victoria St, PO Box 517 5 Mayne Street
ST GEORGE 4487 PO Box 406
Phone: 4625 5450 Chinchilla QLD 4413
Fax: 4625 3268 Phone: 4662 8528
Email: cbalonne@bigpond.net.au Fax: 4668 9615
Email: chinfamsupport@bigpond.com
TASC | A n n u a l R e p o r t 1 0 / 1 1 45
THE ADVOCACY AND SUPPORT CENTRE INC
TOOWOOMBA IPSWICH WARWICK
223 HUME STREET 60 SOUTH STREET 69 GUY STREET
TOOWOOMBA QLD 4350 IPSWICH QLD 4305 WARWICK QLD 4370
OPEN: Mon to Thursday 9am - 4:30pm OPEN: Mon to Thursday 9am - 4:30pm OPEN: Mon 9am - 1pm
Friday 9am - 4pm Friday 9am - 4pm
Telephone 07 4616 9700
Telephone 07 4616 9700 Telephone 07 3812 7000 Facsimile 07 4616 9777
Facsimile 07 4616 9777 Facsimile 07 3812 7700
Email reception@tascinc.org.au
Email reception@tascinc.org.au Email reception@tascinc.org.au www.tascinc.org.au
www.tascinc.org.au www.tascinc.org.au
www.tascinc.org.au