Guide - A/R Cash Requests
Fax -if no Escalation Contact Only -
Task Portfolio Primary Remit Location internet access Additional comments Not for 1st Resolution
Val Cuccurullo / John
Check Research Leasing, Mailing, Purchase Power, Reserve, USPS Research.Payment@pb.com 203-460-5155 Use the Research Request Form found in KIP DeMatteo
Val Cuccurullo / John
Wire / ACH / EFT Research Leasing, Mailing, Purchase Power, Reserve, USPS Research.Payment@pb.com 203-460-5155 Use the Research Request Form found in KIP DeMatteo
*Access e-signature refund site first to determine status
*Acceptable requests = status of refund check if not cashed Val Cuccurullo / John
Refund Research Mailing, Purchase Power, Reserve, USPS Research.Payment@pb.com 203-460-5155 and requests to void and reissue with updated customer info DeMatteo
*Status of refunds and/or refund checks - *Requests to void
Refund Research Leasing LeaseAdmin.Requests@pb.com and reissue with updated customer info Kris LaVallee
Intercompany Transfer Please submit copy of ICT request and full details of what the Diana Pollay / Julie
Research Leasing, Mailing, Purchase Power, Reserve, USPS, G/Ls Research.Payment@pb.com situation is Meadows
For copies of checks that can not be retrieved in NetQuery /
First Express View, due to age (over 180+ days) **This is for
Customer Check Copy Leasing, Mailing, Purchase Power, Reserve smbanks@firsthorizon.com Regulus items only**
*Use the Cancelled Check Copy Request form found in KIP
*Request copy of cashed refund check for customer
Cashed PB Checks (refunds) Leasing, Mailing, Purchase Power, Reserve APVoids-StopPayment@pb.com satisfaction Joyce Taylor
To be used by customers or agents to submit details for Kim Rice-Postage Jaci
posting a new check or electronic payment to the Cash Desroches-Leasing Val
Payment Remittance Leasing, Mailing, Purchase Power, Reserve, USPS Payment.Info@pb.com 203-460-5155 Application team Cuccurullo-PBI
To be used by agents to submit details for posting a Kim Rice-Postage Jaci
suspended payment - must verify payment matches customer Desroches-Leasing Val
Suspense Remittance Mailing, Purchase Power, Reserve, USPS Payment.Info@pb.com (esp for postage) Cuccurullo-PBI
Credit Card Set-up Leasing - re-occurring 1-800-228-1071 (Appleton Billing) Credit Card Authorization Form Brenda Bellile
Leasing - one time 1-800-228-1071 (Appleton Billing) Designated Care Center associates may enter information Brenda Bellile
If setting up both Mailing and Postage, customer only needs to
Mailing 1-800-228-1071 (Appleton Billing) Brenda Bellile
call one of the numbers
USPS / Postage 1-800-243-7800 (Spokane Customer Support) Sam Harju
Credit Card Refunds Leasing AccountReceivable.AccountReceivable@pb.com 203-460-5717 Kathleen Mcardle
Mailing
USPS PBPCreditCard@pb.com Kathleen Mcardle
EFT set-up / change *Please be specific in request. *Must use the EFT set up Val Cuccurullo / John
requests USPS PBPCustomerSupport@pb.com 203-460-5151 form. *Initial requests need a copy of VOID customer check DeMatteo
*Must provide specific details of what needs to be done
*Splitting cash and most simple file reversals can be dome by
SAP File Corrections (SharePoint - AR select agents in each care center - check with them prior to Val Cuccurullo / John
Manual PBI Refunds Mailing http://usspo1-tcnmsp01.pbi.global.pvt/ar_admin.aspx Correspondence) submitting AR request DeMatteo
*Please include check images from i-Telecash
*Encoding Errors = Bank captured the wrong check amount
EX: check = $1,000 but deposited for $100
*Wrong Payees = Check deposited to one of our accounts is Val Cuccurullo / John
Bank Corrections Leasing, Mailing (PBI), Reserve, USPS, Purchase Power PBFS-CashMisapplicationAccess@pb.com not payable to Pitney Bowes or a PB Entity DeMatteo
Send check via overnight mail to Troy address. E-mail Excel
Cash Uploads Leasing CashUploads@pb.com upload spreadsheet Jaci Desroches
*Note account number on check (if paying rent as well as A&A
Assignment and Assumption fee, note amounts). *Screen prints are not necessary as long
Checks Leasing Mail to AR-Troy 1 Global View - 3rd Floor as all information is provided. Jaci Desroches
Clearly identify with the submission that this is for transaction
Pick up Fee Checks Leasing Mail to PO Box 371887 code 639 Jaci Desroches
Send within 72 hours of report, and by 1:00 p.m. Eastern time
Cash Rejects - 540's Leasing PBFS-CashRejects@pb.com on cutoff days Jaci Desroches
Give complete details if you are attempting to locate the
Lease #1234566 & 1234565 rejected lease funds or if you are providing details to help post
inquiries and details Leasing PBFS-CashRejects@pb.com to the correct account(s) Jaci Desroches
Refunds Leasing I-508 through Siebel Worked by Lease Operations Kris LaVallee
https://esign.pbemessages.com/CustomerService/Launch/P *Direct customers to the PB Web or use link given *Forms John DeMatteo / Val
Purchase Power / Reserve / USPS ostageRefund 203-460-5155 can only be completed BY THE CUSTOMER. Cuccurullo
Mailing Care Center Representative Ctr Mgmt
Lease to Lease Transfers Leasing I-508 through Siebel Worked by Lease Operations Kris LaVallee
Transfers within Tandem - *Received by AR in Outlook CheckSlip@pb.com *Requests
USPS to USPS / Reserve to received by 3:00 pm EST will be processed same day, all
Reserve Reserve / USPS Submit item through Tandem Check Slip Screen others by 10:30am EST the following business day Kim Rice
Intercompany Transfer *Cannot transfer funds from suspense or invalid account #s
Requests - one portfolio to *For transfers from mailing - the exact funds amount must be Diana Pollay / Julie
another Leasing, Mailing, Purchase Power, Reserve, USPS, G/Ls http://usspo1-tcnmsp01.pbi.global.pvt/ICT/ictr.aspx# (SharePoint ICT) open in SAP prior to transfer request Meadows
BE SURE PBP#, CAN#, AND PP # ARE ALL LINKED.
Processed by Care Center Associates. File is generated Care Ctr Mgmt / IT
USPS OR RESERVE to PURCHASE POWER MISD in Tandem -or- ICT request in SharePoint nightly, which updates the system. Helpdesk
Troy Address: Shelton Address: Julie Meadow - Manager, GAO Troy Operations
Pitney Bowes Inc. Pitney Bowes Inc. Val Cuccurullo - Manager, GAO Cash & Controls
Attn: Accounts Receivable Attn: Accounts Receivable Kris LaVallee - Supervisor, Lease Operations
One Global View, 3rd Fl North 27 Waterview Drive, 3rd Fl. John DeMatteo - Supervisor, AR US & Canada
Troy, NY 12180 Shelton, CT 06484 Kim Rice - Team Lead, Postage
Jaci Deroches - Team Lead, Leasing
Diana Pollay - Team Lead, Intercompany & Mailing