REQUEST FOR INFORMATION
WORK STATION AND SERVER MANAGEMENT SYSTEM
Response Due date Extended to
January 20, 2012:
January 6, 2012
5:00 pm PST
DEPARTMENT OF INFORMATION SERVICES
125 East 8th Avenue
Eugene, Oregon 97401
RFI Contact: Kelly Barlow, IS Administration
Central Source of Information for this RFI:
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Purpose & Goal of the RFI
Lane County seeks to gather information from qualified Contractors for the ultimate purpose of
replacing or upgrading our existing Server and Workstation Management systems in an effort to
increase efficiencies and reduce costs. This RFI may subsequently result in the issuance of an RFP/ RFQ
to offer a final award. Qualified responders to this RFI will automatically be invited to respond, but not
Because we currently have three administrative environments, the design may be hierarchical or
separated, but a single vendor solution is the ultimate goal. We do not seek a designed solution at this
time. We are providing environment details in order to obtain an estimate of licensing and support
The RFI contains information which gives insight into the business and technical requirements, such as
licensing, technical support, deployment and more. Structured responses to this RFI will help us to
understand the viability of the different systems and to select a solution that meets our requirements.
The current system is operated by the Information Services department and located at:
125 E. 8th Avenue
Eugene, Oregon 97401
County reserves the right to retain all responses submitted and to use any ideas in a subsequent
RFI Source of Information and Registering for Updates
Information of Record - The official source of information for this RFI (until the RFI closes) is the RFI
project page posted on the Lane County website, which can be found using the following link:
Interested Parties List – As a courtesy, the County will provide copies of Addenda items (official
changes/revisions/updates to the process or documentation) via e-mail to responders who register on
the Interested Parties List. Please submit the following contact information to the RFI Contact to be
added to the Interested Parties List:
Name of Company:
Company Contact for RFI Purposes:
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From the issue date of this RFI until the response deadline date, the sole point of contact will be
Kelly Barlow, unless stated otherwise. Queries addressed to other employees of Lane County
will be referred to Ms. Barlow.
Kelly Barlow, Administration
Department of Information Services
125 E. 8th Avenue
Eugene, Oregon 97401
RFI Formatting Instruction
a) Type directly into the “RFI Response Section” electronically using Calibri or Arial 11 font in
your response. (Using another colored font is helpful.)
b) RFI response should be brief, concise, and focused on the question asked. Response may include
pictures, charts, graphs, tables, and text but should clearly be relevant to the questions asked. DO NOT
INCLUDE MARKETING MATERIAL IN YOUR RESPONSE.
c) Do not skip questions. If a question is not applicable, please state reason.
d) When finished, save the electronic file, entitled as: “LC Workstation/Server Mgt. RFI”. Please
print out this entire document, including your response information, as your printed version and
make 5 additional copies for a total of 6 printed copies.
DUE DATE: January 20, 2012; 5:00 pm PST
(extended from January 6th)
e) Return the SIX printed (hard) copies in a sealed envelope, clearly marked on the outside with
your firm’s name, address, opening date and the title “LC Workstation/Server Mgt. RFI”.
f) Please email the electronic MS Word copy by the due date via email to:
firstname.lastname@example.org, or you may include a CD of the file with printed copies of response.
A pdf file is acceptable.
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g) Mail the six hard copies to Kelly Barlow listed under RFI Contact by the Due Date.
Workstation & Server Management Project
Three Windows Domains (same forest) with different administrators, users, methods and
1. First – 1550 XP and Win7 workstations both local and remote, remote sites have low link speed.
All the workstations are in two windows AD domains.
LC100.NET Domain Bandwidth
2. Second – 300 XP and Win7 workstations in the same forest as the first group but a separate
domain and administrators.
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3. Third – 500 windows 2003 and 2008 servers across multiple forest, domain, and network
LC100.NET Domain Server Domain 4
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1. Cost (TCO)
Define Licensing model & costs as well as technical support options with maintenance
costs per year.
Quote 3 management server licenses and 1,850 workstation client licenses and 500
server client licenses. Workstations are XP and Win7 and servers include Windows 2003
and 2008. Please include costs for extra modules or features to meet the “Required”
section in this RFI.
2. Remote Desktop (Collaborative)
Please confirm you have collaborative remote access to user desktops for
troubleshooting and repair. User approval for remote access is required.
3. Windows OS Deployment
Describe Windows workstation and server OS deployment features.
Support for PXE boot
Describe profile management and migration with Workstation OS deployments.
Describe any reporting for OS deployment.
4. Software Deployment
Describe the ability to deploy applications to workstations (scheduled, push & pull)
Describe bandwidth aware or other tuning/infrastructure features for remote sites with
poor network link speed
Describe tools or features used for targeted deployments to systems.
Describe reporting on the success or failure of deployments.
5. Security Updates
Describe how you support Microsoft and 3rd party security updates. Please list any
vendors with special patching infrastructure or support built into your product.
Describe automatic download of definitions and patches to a central local repository for
Describe bandwidth aware or other tuning for remote sites with poor network link
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Server/Workstation grouping, scheduling, reporting
6. Software & Hardware Inventory
Describe auditing and reporting software and hardware on servers and workstations.
7. Agent installation and troubleshooting
Management for agent deployment and troubleshooting across domains, forest and
Describe device discovery based on OS, IP and subnet etc.
Client/Server authentication and encryption
8. Role Based Administration
Describe granular role based administration, “full Admin”, “Helpdesk” and “Power
9. Windows AD integration (LDAP and OUs)
Describe Active Directory integration for workstation and server management.
10. Distributed Device Management
Describe how you provide clear boundaries between server and workstation
management. Individuals should not be able to administer or access workstations or
servers not assigned to them (administrative islands).
11. Remote Diagnostics & Repair
Describe how your product provides quick links or quick access to troubleshooting and
diagnostics tools for Windows client systems.
12. Remote Desktop
Do you have an option for view only remote access?
Please confirm Dual-screen multi-screen support during remote desktop.
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1. Power Management
Describe how you reduce Energy Costs by setting power policies on select groups of PCs.
2. Web Console
Do you have a web console alternative to the full client install for access to the system in
3. Manage mobile devices
Describe management of Smart Phones, PDAs and IPads/Tablets.
4. Integrated Helpdesk
Is there a ticketing system integrated into the product?
5. BIOS, drivers, firmware and management packs
Describe any special features for BIOS, Driver and Firmware management on
workstations and servers.
6. Software License Tracking
Describe auditing and reporting on licensed versus installed applications.
7. Agentless Client management
Can you manage servers without requiring full client installation? Please describe
feature differences between the full client install and the no client option if applicable.
8. Windows OS Deployment
Describe your ability to image with non-proprietary imaging tools – ImageX (Microsoft)
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