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 BRANCH 2 FIELD
REPRESENTATIVE
CANDIDATE STUDY
     GUIDE




     Effective May 2011
                                        TABLE OF CONTENTS

INTRODUCTION............................................................................................................. 4
   BRANCH 2 FIELD REPRESENTATIVE PRACTICE................................................................. 4
   HOW TO USE THIS STUDY GUIDE..................................................................................... 4
   PURPOSE OF EXAMINATION ............................................................................................. 4
   ELIGIBILITY AND FEES ..................................................................................................... 5
EXAMINATION POLICIES AND PROCEDURES .................................................... 5
   EXAMINATION SECURITY ................................................................................................. 5
   ABANDONMENT OF APPLICATION .................................................................................... 5
   SPECIAL ACCOMMODATIONS ........................................................................................... 5
   ARRIVAL AT THE EXAMINATION ...................................................................................... 5
   REGISTRATION ................................................................................................................. 6
   NO SHOW POLICY ............................................................................................................. 6
   TARDINESS....................................................................................................................... 6
   MATERIALS TO BRING ..................................................................................................... 6
   PROHIBITED MATERIALS.................................................................................................. 6
   PERSONAL BELONGINGS .................................................................................................. 6
   CHECK-OUT PROCEDURE ................................................................................................. 7
   DISRUPTIVE BEHAVIOR .................................................................................................... 7
   LEAVING THE ROOM DURING THE EXAMINATION ............................................................ 7
THE EXAMINATION ..................................................................................................... 7
   FORMAT ........................................................................................................................... 7
   TIME LIMITS .................................................................................................................... 7
   PASSING SCORE ............................................................................................................... 7
OVERVIEW OF MAJOR DUTY AREAS..................................................................... 8
CONTENT SPECIFICATIONS...................................................................................... 9
LIST OF REFERENCES ............................................................................................... 17
HELPFUL WEBSITE LINKS....................................................................................... 18
EXAMINATION RESULTS.......................................................................................... 19
   NOTIFICATION OF RESULTS ............................................................................................ 19
   RE-EXAMINATION.......................................................................................................... 19
APPENDIX A – BUSINESS AND PROFESSIONS CODE........................................ 20
APPENDIX B – SAMPLE QUESTIONS ..................................................................... 22




                                                                  2
              CONTACTS
Questions about licensing should be directed to:

       Structural Pest Control Board
      2005 Evergreen Street, Suite 1500
       Sacramento, California 95815
            Phone: 916.561.8704
             Fax: 916.263.2469




                       3
                                   INTRODUCTION

      Branch 2 Field                                    How to Use This Study
   Representative Practice                                     Guide
Structural pest control involves the control        This study guide will provide you with the
of wood-destroying pests and organisms or           necessary information regarding the Branch
such other pests which may invade                   2 Field Representative examination.
households or structures, including railroad
cars, ships, docks, trucks, airplanes, or the       Be familiar with references listed for the
contents thereof. Fumigation with                   examination. Recognize that laws, rules,
poisonous or lethal gases is not included in        and standards are modified from time to
the scope of Branch 2 Field Representative          time, and it is your responsibility to keep
duties.                                             your knowledge current during the course of
                                                    your future professional practice.
The practice of structural pest control
includes the engaging in, offering to engage
in, soliciting, or the performance of the              Purpose of Examination
following:
                                                    To ensure entry-level competence, the
    Identification of infestations or               Structural Pest Control Board administers an
    infections; the making of an inspection         examination to assess the candidate's ability
    for the purpose of identifying or               to apply knowledge of inspection,
    attempting to identify infestations or          identification, pesticide equipment, pesticide
    infections of household or other                mixing and formulation, and pesticide
    structures by such pests or organisms;          application procedures to the practice of pest
    and,                                            control.

    Making of inspection reports;                   Candidates should also be familiar with the
    recommendations with respect to such            Department of Pesticide Regulations Safety
    infestation or infections, or the               Information Series that covers worker
    performance of any work including the           safety; storage, moving and disposal of
    making of structural repairs or                 pesticides; and safety rules for handling
    replacements, or the use of pesticides or       pesticides.
    allied chemicals or substances, or
    mechanical devices for the purpose of
    eliminating, exterminating, controlling
    or preventing infestations or infections
    of such pests, or organisms.




                                                4
       Eligibility and Fees                          The form can be downloaded from the
                                                     Board’s website:
Pursuant to California Code of Regulations           http://www.pestboard.ca.gov/forms/43e-
§1936, candidates for the initial operator’s         6.pdf
license must file an application with the
Board with the required examination fee of
$25 at least 15 days prior to the next
scheduled examination.

           EXAMINATION POLICIES AND PROCEDURES

     Examination Security                            the examination fee unless the applicant
                                                     requests and is granted a postponement not
California Business and Professions Code             less than 5 days prior to the examination or
§123, §496 and §584 prohibit candidates              is excused by the Board for good cause from
who sit for the examination from engaging            complying with this requirement.
in any conduct that subverts or attempts to
subvert any licensing examination or the             An applicant who receives a postponement
administration of a licensing examination.           of not more than 6 months will not be
                                                     required to file a new application.
Such conduct includes, but is not limited to,
obstruction of the standardized                          Special Accommodations
administration of the examination, removal
of examination materials from the                    All examination locations are accessible to
examination room, communicating                      persons with disabilities. In addition, the
examination information to another person,           Board grants requests for special
copying answers from another person, using           accommodations in accordance with the
unauthorized books, equipment, notes or              Americans with Disabilities Act of 1990. In
other printed materials during the                   order to receive consideration, all requests
examination, and permitting an                       and substantiating documentation must be
impersonator to take the examination (see            submitted 30 days prior to the examination.
full text in Appendix A).
                                                      Arrival at the Examination
Violation of these sections will result in
disqualification from the examination and            You should arrive at least 15 minutes prior
possible denial of license.                          to the examination in order to sign in and
                                                     have Board staff verify your identification.
Abandonment of Application
The Board considers an application
abandoned if a candidate fails to participate
in the examination process. According to
California Code of Regulations §1941, an
applicant who fails to appear for the
examination after proper notification forfeits

                                                 5
             Registration                                   Materials to Bring
Report to the registration area at the time          Other than photographic identification, you
and date specified on the Structural Pest            will be provided with all material necessary
Control Board Field Representative                   to take the examination.
Examination Admission Letter.
                                                          Prohibited Materials
The proctors will collect the Admission
Letter and ask to see identification. The
                                                     Candidates cannot bring communication
identification presented must include a
                                                     devices, reference materials, photographic
current photograph, full legal name as
                                                     equipment or electronic devices into the
submitted during registration and signature.
                                                     examination room. The following items are
This information may be presented in more
                                                     examples of prohibited materials:
than one form of identification.
                                                     • Cellular phones and pagers
Acceptable forms of identification include:          • Candidate study guides, technical
                                                        reference books and dictionaries
     California drivers license                      • Cameras and videographic recorders
     Government issued identification cards          • Radios and tape recorders
     Passport                                        • Laptop computers
     Alien residency card                            • Programmable electronic organizers,
     Military identification                            personal digital assistants (PDAs)
                                                     • Drinks and food unless medically
Candidates that fail to provide appropriate             necessary
identification at the time of examination will
not be allowed to participate in the                       Personal Belongings
examination.
                                                     Candidates may keep keys, wallets and
          No show policy                             purses on the floor near their seat during the
                                                     examination. Larger items (e.g., backpacks,
Candidates who fail to appear for the                briefcases, duffel bags, handbags, tote bags)
examination must re-register for the                 and outerwear (e.g. coats, hats) cannot be
examination and pay the prescribed fees.             brought into the examination.

                                                     Examination staff will not be responsible for
              Tardiness                              monitoring candidates’ personal items
                                                     during the examination. If a candidate
An examination will not be disrupted to
                                                     reports with prohibited materials or
accommodate late arrivals. If a candidate
                                                     belongings, the candidate will be asked to
reports late, the candidate will not be
                                                     make alternative arrangements before
permitted to take the examination and will
                                                     starting the examination. The Board is not
need to reschedule and submit any
                                                     responsible for the loss of, or damage to
applicable fees.
                                                     personal items.




                                                 6
If securing belongings results in the                   Eating and drinking during the
candidate being late for the examination, the           examination;
candidate will not be permitted to take the             Allowing the alarm features or
examination and will need to reschedule and             programmable wrist watches or other
submit any applicable fees.                             timepieces to emit sound;
                                                        Talking, whispering, or otherwise
     Check-Out Procedure                                attempting to communicate with other
                                                        candidates for any reason.
All examination materials including test
booklets, answer sheets, pencils and any            Leaving the Room During the
notes taken during the examination must be                  Examination
returned to the examination staff. Failure to
do so will void your examination.                   Candidates will not be permitted to leave the
                                                    examination room for any purpose unless
       Disruptive Behavior                          accompanied by a member of the
                                                    examination staff. Candidates who leave the
Candidates who engage in behavior that is           room will not be permitted to receive extra
disruptive to other candidates will be              time to complete the examination. Failure to
disqualified from the examination process.          follow these rules will result in the
Examples of disruptive behavior include:            candidate’s examination being voided.


                                THE EXAMINATION

               Format                                            Time Limits
The examination consists of 200 multiple-           Candidates are allowed a total of 3 hours to
choice questions from major duty areas.             complete the examination. Candidates may
There is one correct answer for each                complete the multiple-choice questions in
question. There is no penalty for guessing;         any order; however, they are responsible for
therefore, candidates should answer all of          managing their own time. At the end of the
the questions.                                      three-hour period, all remaining candidates
                                                    will have their examinations collected.

                                                                Passing Score
                                                    Business and Professions Code §8560 states
                                                    that the passing score for the examination is
                                                    70 percent.




                                                7
                  OVERVIEW OF MAJOR DUTY AREAS

I.        Identification of pest problem (18%) – Assesses the candidate’s knowledge of pest
          activity and conditions conducive to pest entry and activity.

II.       Pest Identification (17%) – Assesses the candidate’s knowledge of various species of
          structural pests in terms of anatomical features, signs, habits and activity patterns that
          serve to identify them.

III.      Treatment method determination (14%) – Assesses the candidate’s knowledge of
          treatment methods and application of pesticides.

IV.       Site preparation (13%) – Assesses the candidate’s knowledge of area readiness for
          pest control.

V.        Application (13%) – Assesses the candidate’s knowledge of treatment procedures for
          pest control.

VI.       Maintenance of Treatment Effectiveness (9%) - Assesses the candidate’s knowledge
          of methods to maintain effectiveness of pesticide treatments and integrated pest
          management.
          A. Consumer Maintenance Procedures (4%)
          B. Follow-up Treatment (5%)

VII.      Safety Procedures (9%) - Assesses the candidate’s knowledge of procedures that
          ensure safe storage, disposal and transport of pesticides and pesticide equipment.
          A. Storage, Handling and Transportation (3%)
          B. Safety and Equipment Inspection (4%)
          C. Consumer Notification (2%)

VIII.     Rules and Regulations (7%) – Assesses the candidate’s knowledge of rules and
          regulations regarding the recordkeeping and reporting of pesticide usage to
          consumers and government agencies and reporting of business operation changes to
          the Structural Pest Control Board




       *Percentages are approximate

                                                8
                          CONTENT SPECIFICATIONS

The content specifications for the examination are based upon an occupational analysis of
Branch 2 Field Representative practice conducted by the Department of Consumer Affairs. The
occupational analysis involved interviews with practitioners, focus groups to validate the tasks
and knowledge identified, a survey questionnaire, which asked licensed practitioners to rate the
importance of tasks and knowledge identified in the interviews, an analysis of the ratings, and
development of content specifications based on the ratings.

I.     IDENTIFICATION OF PEST PROBLEM (18%)
                                        Job Tasks
T1. Perform visual inspection of structure to locate pests and/or signs of pest activity.
T2. Perform visual inspection of structure interior and exterior to identify pest food
sources.
T3. Determine pest source of entry and/or harborage sites by inspecting locations
typically associated with target pest.
T4. Perform visual inspection of structure interior and exterior to identify conditions that
invite pest harborage and/or entry.
T5. Perform visual inspection of interior and exterior of structure to identify poor
sanitation conditions.
T6. Perform visual inspection of interior and exterior of structure to identify structural
deficiencies and/or construction practices that invite pest entry and/or harborage.
T7. Evaluate the need to place monitoring devices in areas of expected pest activity to
collect pest sample and determine level of infestation.
T8. Determine associated seasonal weather conditions that promote pest activity.
                                  Associated Knowledge
K1. Knowledge of sanitation practices that invite pest entry and infestation.
K2. Knowledge of interior and exterior storage practices that invite pest harborage
and/or entry.
K3. Knowledge of typical harborage areas for pests in different life cycle stages.
K4. Knowledge of vegetation and associated moisture conditions that invite pest
harborage.
K5. Knowledge of exterior objects located near structures that invite pest harborage.
K6. Knowledge of structural deficiencies and construction practices that invite pest
entry and harborage.
K7. Knowledge of pest dietary habits and preferences.
K9. Knowledge of structural conditions consistent with pest infestation.
K11. Knowledge of the effect of temperature and humidity on pest activity.
K12. Knowledge of procedures for placement of monitoring devices.
K73. Knowledge of distinguishing evidence of pest infestation.




                                                9
II. PEST IDENTIFICATION (17%)
                                        Job Tasks
T9. Identify pest anatomy, i.e., legs, antennae, hairs and markings to distinguish
between species using tools if necessary.
T10.Identify species of pest by evaluation of behavior, signs and harborage.
T11.Examine characteristics of pest and/or rodent droppings, i.e., size, shape, color to
identify species.
T12.Examine characteristics of pest and/or rodent droppings, i.e., color and shape to
determine if activity is present.

                                Associated Knowledge
K13.Knowledge of identification of pest and/or rodent activity and droppings.
K14.Knowledge of anatomy and life cycle stages of pests.
K16.Knowledge of distinguishing features of pest species.
K17.Knowledge of pest and/or rodent habits and behavior patterns.




                                           10
III. TREATMENT METHOD DETERMINATION (14%)
                                           Job Tasks
T14. Determine toxicity of different treatment options and time span required for
reduction of pest activity.
T15. Determine treatment options compatible with specific occupant conditions or
concerns (e.g., health, age, pets, wildlife, etc.).
T16. Determine potential for noticeable residue and/or odor associated with application
of pesticides.
T17. Determine if mechanical methods (e.g., baits, traps, glue boards) can be used by
evaluating target pest activity patterns, occupant activity patterns and product label
restrictions.
T18. Determine pest infestation and range of activity by evaluating pests caught in
monitoring devices.
T20. Determine type of pesticide to be used by evaluating target pest and surface to be
treated (i.e., texture and type), ventilation and/or weather conditions.
T21. Determine rate of application and pesticide dilution ratio by evaluating label
information and size of area to be treated.
T22. Determine frequency of treatment based on label information and level of
infestation.

                                   Associated Knowledge
K19. Knowledge of pesticides used for pest control based on label information.
K20. Knowledge of pesticide toxicity to humans, animals and environment.
K21. Knowledge of human, animal and environmental conditions with potential for
increased risk of sensitivity to pesticide residues and odors.
K23. Knowledge of conditions suitable for bait stations and traps used for pest control.
K24. Knowledge of residues associated with different pesticides on various surfaces.
K25. Knowledge of how pesticides are affected by temperature, rate of dilution and
ventilation.
K27. Knowledge of conditions indicating range of pest activity and level of infestation in
monitoring devices.
K28. Knowledge of mechanical methods for pest control.
K34. Knowledge of pesticide dilution and rate of application based on label information.
K71. Knowledge of alternative methods for controlling infestations.




                                            11
IV. SITE PREPARATION (13%)
                                          Job Tasks
T23. Provide consumer/occupant with written procedures to prepare defined area for
treatment.
T24. Perform visual inspection of treatment area to identify objects/areas that could be
damaged or become health or fire hazards if treated with pesticides.
T19. Determine application method by evaluation of target pest location, activity
patterns and level of infestation.
T25. Identify structural conditions (e.g., location of air conditioner, protruding nails) that
may cause injury.
T28. Select and use personal protective equipment in compliance with pesticide label
instructions.

                                  Associated Knowledge
K32. Knowledge of requirements for area preparation for different treatment
applications.
K33. Knowledge of interior and exterior objects/areas subject to potential property
damage, injury, health and/or fire hazards from pesticide application.
K29. Knowledge of pesticide application methods suitable for different treatment
locations.
K30. Knowledge of pesticide application methods suitable for different pest activity
patterns and infestation levels.
K31. Knowledge of procedures for determining rate of application and pesticide dilution
ratio.
K36. Knowledge of personal protective equipment used in pest control.




                                              12
V. APPLICATION (13%)
                                         Job Tasks
T31. Spread granules around exterior of structure for the control of pests per label
instructions.
T32. Inject pesticide in cracks, crevices and wall voids using appropriate application
equipment.
T33. Apply pesticide in cracks, crevices and wall voids using appropriate application
method.
T34. Apply pesticide around doorframes, thresholds, baseboards and entry points using
appropriate application equipment.
T35. Apply pesticide solution with appropriate equipment to treat pests in carpeted
areas.
T36. Apply pesticide with power sprayer to exterior for control of pests.
T29. Set traps or glue boards according to manufacturer’s instructions in areas of
suspected rodent activity.
T30. Apply bait by distributing into cracks and crevices with proper equipment.
T57. Place bait stations in appropriate locations according to label specifications.
                                   Associated Knowledge
K39. Knowledge of application of pesticide label information to select pesticides for spot
treatment.
K40. Knowledge of procedures for application of pesticides around vegetable gardens
and other plants.
K41. Knowledge of use for pesticide application equipment.
K37. Knowledge of procedures for pesticide application equipment.
K35. Knowledge of effects of weather conditions on performance of pesticide
application equipment.
K38. Knowledge of procedures for bait station and trap placement.




                                            13
VI. MAINTENANCE OF TREATMENT EFFECTIVENESS (9%)

       A. CONSUMER MAINTENANCE PROCEDURES (4%)
                                       Job Tasks
T37. Inform consumer of procedures to be followed after treatment to maintain
treatment effectiveness.
T38. Inform consumer of time span required for reduction of pest activity.
T39. Inform consumer of expected residual of treatment.
T41. Identify and inform consumer of structure points that should be repaired to exclude
pests in compliance with Integrated Pest Management (IPM).
T13.Inform consumer of health risks from possible pesticide exposure.
                                 Associated Knowledge
K42. Knowledge of consumer actions that reduce effectiveness of pesticide treatment.
K43. Knowledge of sanitation conditions that reduce effectiveness of pesticide
treatment.
K44. Knowledge of moisture and temperature conditions that reduce effectiveness of
pesticide treatment.
K45. Knowledge of time span required for pest control using different treatment
methods.
K46. Knowledge of pesticide residual associated with different treatment methods.
K47. Knowledge of pest activity expected in response to different treatments.
K48. Knowledge of methods for identifying pest entry points into structures.

       B. FOLLOW-UP TREATMENT (5%)
                                         Job Tasks
T42. Examine bait stations and traps periodically to determine effectiveness of bait and
placement locations.
T43. Perform visual inspection of structure for pest activity to determine need for follow-
up treatment.
T44. Determine site(s) for follow-up treatment by gathering information about remaining
pest activity.
T45. Apply periodic exterior pesticide treatment to provide barrier against pest entry into
interior.
                                  Associated Knowledge
K49. Knowledge of pest harborage debris (e.g., egg casings, fecal matter, nesting
material) that could cause re infestation or pest problems.
K50. Knowledge of frequency required for monitoring bait stations and traps.
K51. Knowledge of conditions indicating ineffective bait and trap placements.
K52. Knowledge of methods and procedures for performing follow-up pesticide
treatments.
K53. Knowledge of pesticides and formulations suitable for exterior barrier treatment.




                                            14
VII. SAFETY PROCEDURES FOR HANDLING PESTICIDES AND
MATERIALS (9%)

      A. STORAGE, HANDLING AND TRANSPORTATION (3%)
                                       Job Tasks
T46. Practice safety procedures for handling pesticides and materials to prevent and
contain pesticide spills.
T47. Identify symptoms of overexposure to pesticides in humans and/or animals.
T48. Perform visual inspection of service vehicle to ensure pesticide container lids are
secure, pesticide labels are readable and storage area is locked.
T49. Dispose of empty pesticide containers according to manufacturer’s specification
and county regulations to prevent contamination of ground water and non target
exposure to pesticides.
T58. Practice safety procedures for handling and mixing pesticides.
T65. Read and follow all pesticide label instructions.
                                 Associated Knowledge
K54. Knowledge of procedures for containing spilled liquid pesticides.
K55. Knowledge of symptoms of oral, dermal and respiratory overexposure to applied
pesticides and materials.
K56. Knowledge of laws and regulations related to reporting pesticide spills.
K57. Knowledge of procedures for disposal of absorbent material used to soak up
pesticide spills.
K58. Knowledge of procedures for containing and removing spilled dry materials.
K59. Knowledge of procedures for prevention of pesticide spills.
K60. Knowledge of procedures for disposal of used pesticide containers.
K61. Knowledge of laws and regulations related to storage, disposal and transportation
of pesticides.
K36. Knowledge of procedures for mixing pesticides consistent with label restrictions.
K64. Knowledge of reference sources for first-aid procedures for overexposure of
pesticides to humans and/or animals.
K72. Knowledge of laws and regulations related to pesticides.
K74. Knowledge of pesticide labels.

      B. SAFETY AND EQUIPMENT INSPECTION (4%)
                                       Job Tasks
T50. Clean and maintain application and personal protective equipment as required by
manufacturer’s instructions and/or SPCB regulations.
T51. Perform visual inspection of service vehicle to ensure application and personal
protective equipment is present and stored according to manufacturer’s
recommendations and/or SPCB regulations.
T52. Perform visual inspection of service vehicle to ensure change of clothing and soap
and towels are present, and name of emergency medical facility is posted.
                                Associated Knowledge
K62. Knowledge of procedures for cleaning and maintenance of application and
personal protective equipment.
K63. Knowledge of procedures for preventing malfunction of application and personal
protective equipment.
K67. Knowledge of personal protective equipment and first-aid procedures.
                                           15
      C. CONSUMER NOTIFICATION (2%)
                                         Job Tasks
T53. Provide consumer with written documentation of procedures to be followed before
and after treatment to reduce likelihood of non target exposure to pesticides.
T54. Provide consumer with written documentation of product name, active ingredient,
application site and quantity applied for consumer protection.
T55. Provide consumer with pesticide information notice to ensure consumers are
informed of potential adverse reactions to pesticides and agencies to contact.
T56. Determine consumer re entry time after pesticide application by evaluating product
label information and time treatment applied.
T59. Inform consumer of transferable diseases by pests.
                                  Associated Knowledge
K65. Knowledge of application of safety precautions on pesticide labels to prevent
overexposure of pesticides.
K66. Knowledge of laws and regulations related to consumer notification of pesticide
application.
K18.Knowledge of diseases carried by pests and modes of transmission from pests to
humans.

VIII. RULES AND REGULATIONS (7%)
                                        Job Tasks
T60. Notify the Board of administrative or personnel changes.
T61. Maintain pesticide documents.
T62. Maintain records of pesticide usage.
T63. Practice required safety training.
T64. Comply with requirements of governing regulations pertaining to pest control.

                               Associated Knowledge
K68. Knowledge of requirements for employee training programs for worksite safety.
K69. Knowledge of regulations pertaining to pest control.
K70. Knowledge of pesticide safety information.




                                          16
                            LIST OF REFERENCES
A Manual of Disciplinary Guidelines and Model Disciplinary Orders. Structural Pest

       Control Board, Department of Pesticide Regulation: California.

Bennett, G., Owens, J., & Corrigan, R. (1997). Truman’s scientific guide to pest control

operations (5th Ed.). Cleveland, OH: Advanstar Communications.

Business and Professions Code §§ 8500 – 8698.6

California Code of Regulations, Title 16 §§ 1900 – 1999.5

California Department of Pesticide Regulation. California Code of Regulations:

       Division 6. Pesticides and Pest Control Operations.

Department of Pesticide Regulation (2003). Pesticide Safety Information Series N

       (PSIS), N-1, N-2, N-3, N-4, N-5, N-7, N-8, N-10.

Hedges, S. (2001). ANThology: The Best of Stoy Hedges. G.I.E. Media Inc.,

       Cleveland, OH.

Hedges, S. (2010). Field guide for the management of structure-infesting ants.

       (3rd Ed.). Richfield, OH: Franzak and Foster Co.

Hedges, S., & Lacey, M. (2001). Field guide for the management of urban spiders.

       Cleveland, OH: Franzak and Foster Co.

Hedges, S., & Lacey, M. (1996). Field guide for the management of structure-

       infesting beetles: Volume I: Hide and carpet beetles/wood-boring beetles.

       Cleveland, OH: Franzak and Foster Co.

Hedges, S., & Lacey, M. (1996). Field guide for the management of structure-infesting

       beetles: Volume II: Stored product beetles/occasional and overwintering beetles.

       Cleveland, OH: Franzak & Foster Co.

Klotz, J., Hansen, L., Field, H., Rust, M., Oi, D., & Kupfer, K. (2010). Urban Pest

       Management of Ants in California. Richmond, CA: University of California


                                            17
      Agriculture and Natural Resources Communication Services.

Kramer, R. (1998). PCT Technician’s Handbook: A Guide To Pest Identification and

      Management (3rd Ed.). Cleveland, OH: G.I.E. Media, Inc.

Mallis, A. (2004). Handbook of pest control (9th Edition). G.I.E. Media, Inc.

National Pest Control Association, Inc. (1996). Service technician’s manual. Dunn

      Loring, VA: Author.

O’Connor-Marer, P. (2006). Residential, Industrial, and Institutional Pest Control

      (2nd Ed.). Oakland, CA: University of California Statewide Integrated Pest

      Management Program Agriculture and Natural Resources.

Pinto, L.J., Cooper, R., & Kraft, S.K. (2007). Bed Bug Handbook: The Complete Guide

      to Bed Bugs and Their Control. Mechanicsville, MD: Pinto & Associates, Inc.

Smith, E., & Whitman, R. (1992). NPCA field guide to structural pests. Dunn Loring,

      VA: National Pest Control Association.

Univar USA, Inc. (2006). Study Guide for California Structural Pest Control

      Examinations (1st Ed.). San Marcos, CA: Affordable Shared Advertising.

University of California Statewide Integrated Management Project Agriculture and

      Natural Resources. (2000). The safe and effective use of pesticides

      (2nd Ed.). Oakland, CA: A University of California Publication.

                          HELPFUL WEBSITE LINKS
   1. Structural Pest Control Act (includes relevant sections of the Business and Professions
      Code and the California Code of Regulations): Click on
      http://www.pestboard.ca.gov/pestlaw/pestact.pdf

   2. Department of Pesticide Regulation (Pesticide Safety Information Series in English):
      Click on http://www.cdpr.ca.gov/docs/whs/psisenglish.htm

   3. Department of Pesticide Regulation (Pesticide Safety Information Series in Spanish):
      Click on http://www.cdpr.ca.gov/docs/whs/pdf/hs2s.pdf

   4. Department of Pesticide Regulation (Pesticide Safety Information Series in Punjabi):
      Click on http://www.cdpr.ca.gov/docs/whs/pdf/hs2p.pdf

                                              18
                            EXAMINATION RESULTS

    Notification of Results                                 Re-Examination
The Board will notify candidates of               California Code of Regulations §1942 states
examination results within 2 weeks of the         that a candidate who fails the operator’s
scheduled examination date. Examination           examination may take another examination
results will not be released by telephone.        within 6 months thereafter on the same
                                                  application by paying an additional
                                                  examination fee.




                                             19
        APPENDIX A – BUSINESS AND PROFESSIONS CODE
Business and Professions Code

Division 1, Chapter 1, Section 123:

It is a misdemeanor for any person to engage in any conduct which subverts or attempts to
subvert any licensing examination or the administration of an examination, including, but not
limited to:

(a) Conduct which violates the security of the examination materials; removing from the
    examination room any examination materials without authorization; the unauthorized
    reproduction by any means of any portion of the actual licensing examination; aiding by any
    means the unauthorized reproduction of any portion of the actual licensing examination;
    paying or using professional or paid examination-takers for the purpose of reconstructing any
    portion of the licensing examination; obtaining examination questions or other examination
    material, except by specific authorization either before, during, or after an examination; or
    using or purporting to use any examination questions or materials which were improperly
    removed or taken from any examination for the purpose of instructing or preparing any
    applicant for examination; or selling, distributing, buying, receiving, or having unauthorized
    possession of any portion of a future, current, or previously administered licensing
    examination.

(b) Communicating with any other candidate during the administration of a licensing
    examination; copying answers from another examinee or permitting one's answers to be
    copied by another examinee; having in one's possession during the administration of the
    licensing examination any books, equipment, notes, written or printed materials, or data of
    any kind, other than the examination materials distributed, or otherwise authorized to be in
    one's possession during the examination; or impersonating any examinee or having an
    impersonator take the licensing examination on one's behalf.

   Nothing in this section shall preclude prosecution under the authority provided for in any
   other provision of law.

   In addition to any other penalties, a person found guilty of violating this section, shall be
   liable for the actual damages sustained by the agency administering the examination not to
   exceed ten thousand dollars ($10,000) and the costs of litigation.

(c) If any provision of this section or the application thereof to any person or circumstances is
    held invalid, that invalidity shall not affect other provisions or applications of the section that
    can be given effect without the invalid provision or application, and to this end the provisions
    of this section are severable.




                                                  20
Division 1, Chapter 1, Section 123.5:

Whenever any person has engaged, or is about to engage, in any acts or practices which
constitute, or will constitute, a violation of Section 123, the superior court in and for the county
wherein acts or practices takes place, or are about to take place, may issue an injunction, or other
appropriate order, restraining such conduct on application of a board, the Attorney General or the
district attorney of the county.

The proceedings under this section shall be governed by Chapter 3 (commencing with Section
525) of Title 7 of Part 2 of the Code of Civil Procedure.

The remedy provided for by this section shall be in addition to, and not a limitation on, the
authority provided for in any other provision of law.

Division 1.5, Chapter 5, Section 496:

A board may deny, suspend, revoke, or otherwise restrict a license on the ground that an
applicant or licensee has violated Section 123 pertaining to subversion of licensing examinations.

Division 2, Chapter 1, Article 4, Section 584:

No person shall violate the security of any examination, as defined in subdivision (a) of Section
123, or impersonate, attempt to impersonate, or solicit the impersonation of, another in any
examination for a license, certificate, or registration to practice as provided in this division, the
Osteopathic Initiative Act, or the Chiropractic Initiative Act, or under any other law providing
for the regulation of any other system or method of treating the sick or afflicted in this state.




                                                 21
                    APPENDIX B – SAMPLE QUESTIONS


1. What is the minimum amount of nymphal stages in a bed bugs life cycle prior to
adulthood?

       A. 3
       B. 4
       C. 5
       D. 6

2. What is the typical length of time a bed bug needs to complete each blood meal?

       A. 20-50 seconds
       B. 3-10 minutes
       C. 1-2 minutes
       D. 5-10 seconds

3. Which of the following features characterize a brown recluse spider?

       A. Flattened body and triangular shaped abdomen
       B. Large leathery body with pale abdomen
       C. Long pair of posterior spinnerets
       D. Violin shaped markings on top of cephalothorax

4. Where does the larval stage of the Cluster fly develop?

       A. Garbage dumpsters
       B. Earthworms
       C. Sewer lines
       D. Animal feces

5. What is the maximum space between the placement of traps when dealing with a
severe mouse infestation?

       A. 6 feet
       B. 10 feet
       C. 12 feet
       D. 3 feet




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6. Which of the following pesticide formulations should be used to avoid visible
residues?

       A. Emulsifiable concentrations
       B. Flowables
       C. Wettable powders
       D. Dry flowables

7. Which of the following recommendations should be made to a homeowner prior to a flea
treatment?

       A. Replace all air-conditioner filters
       B. Wash and open all windows
       C. Sweep and clean all tile and wood floors
       D. Unplug all electrical appliances

Answers: CBDBAAC




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