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					1 Hour Courseware                
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Administrative Support Curriculum                
      Essential Skills for Administrative Support Professionals                
             Administrative Professionals: Representing Your Boss           As an administrative support professional, every        Employees in administrative       [Administrative Professionals: Representing Your Boss]          1 http://www.s
                                                                            interaction you have with others leaves an              support positions, as well as     identify the skills and personal qualities necessary for            killsoft.com/
                                                                            impression of not only yourself but of your boss.       individuals who want to refresh   success as an administrative support professional                 catalog/detai
                                                                            The ability to represent your boss in a positive        their administrative skills       match strategies for meeting the needs of your boss to             l.asp?Course
                                                                            and professional light is essential to both your                                          examples of how to implement them                                  Code=ad_01_
                                                                            own and your boss's success. This course covers                                           recognize examples of ways to convey a confident and              a01_bs_enus0
                                                                            the skills you need to be successful as an                                                authoritative impression when representing your boss                        00000
                                                                            administrative professional, including                                                    use the steps to communicate a decision for your boss,
                                                                            communication skills, organizing and managing                                             in a given scenario
                                                                            skills, problem-solving skills, and basic office
                                                                            skills. It also describes strategies for anticipating
                                                                            your boss's needs, for making your boss look
                                                                            good, and for keeping your boss informed. Finally,
                                                                            you are presented with techniques for effectively
                                                                            communicating a boss's messages and decisions.
             Administrative Professionals: Common Administrative            When it comes to a typical day at the office for        Employees in administrative       [Administrative Professionals: Common Administrative            1 http://www.s
             Support Tasks                                                  an administrative professional, each day's planned      support positions, as well as     Support Tasks]                                                      killsoft.com/
                                                                            agenda can change on a whim. Whether it be              individuals who want to refresh   use the alphabetic, numeric, and alphanumeric                     catalog/detai
                                                                            unexpected meeting requests to juggle, a last-          their administrative skills       classification systems to sort given records                       l.asp?Course
                                                                            minute announcement the boss needs to                                                     recognize how to plan a business trip                              Code=ad_01_
                                                                            communicate, or a sudden request from the boss                                            identify the main considerations for international travel         a02_bs_enus0
                                                                            that shifts priorities, the tasks performed in a                                          recognize how to plan and schedule meetings                                 00000
                                                                            typical day are varied and ever-changing. But                                             identify steps to take when recording meetings
                                                                            regardless of how much the agenda changes from
                                                                            day to day, there are standard tasks that every
                                                                            administrative professional will perform regularly.
                                                                            This course describes common administrative
                                                                            support tasks. Specifically, it covers the stages of
                                                                            the records management life cycle and details the
                                                                            different types of classification systems used for
                                                                            sorting records. The course also discusses the
                                                                            key tasks involved in arranging business travel,
                                                                            including considerations for international travel.
                                                                            Finally, the course describes the steps for
                                                                            planning and scheduling meetings, as well as the
                                                                            key techniques for recording meetings.
             Administrative Professionals: Maximizing Your Relationship As a good administrative professional, you                  Employees in administrative       [Administrative Professionals: Maximizing Your                  1 http://www.s
             with Your Boss                                                 provide invaluable support to your boss and the         support positions, as well as     Relationship with Your Boss]                                        killsoft.com/
                                                                            business. This support is optimized when the            individuals who want to refresh   recognize the necessary elements for building and                 catalog/detai
                                                                            working relationship between you and your boss          their administrative skills       maintaining a positive partnership with your boss                  l.asp?Course
                                                                            is a true partnership. Within this partnership, your                                      recognize appropriate responses for dealing with a                 Code=ad_01_
                                                                            relationship must be managed and maintained                                               boss who is exhibiting a particular management style              a03_bs_enus0
                                                                            according to the particular management style of                                           use assertive techniques to successfully handle a                           00000
                                                                            your boss to ensure compatibility, dependability,                                         confrontation with your boss
                                                                            and efficiency as you work toward common goals.
                                                                            Through partnership, you can maximize your
                                                                            relationship with your boss and realize benefits
                                                                            for yourself and your career. This course explores
                                                                            ways to build a partnership with your boss.
                                                                            Specifically, it covers ways of establishing and
                                                                            maintaining the elements of a true partnership,
                                                                            and shows how you can benefit personally from it.
                                                                            The course also covers approaches for dealing
                                                                            effectively with different management styles and
                                                                            techniques for successfully handling
                                                                            confrontations that may occur over the course of
                                                                            your partnership with your boss.
1 Hour Courseware                
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gory- gory-                         Courseware Title                  Overview/Description                                          Target Audience        Lesson Objectives                                                     URL
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              Administrative Professionals: Interacting with Others   Regardless of the industry you work in, the           Employees in administrative    [Administrative Professionals: Interacting with Others]      1 http://www.s
                                                                      organization you work for, or the boss you have, support positions, as well as       recognize how to be a supportive colleague and                   killsoft.com/
                                                                      as an administrative support professional, almost individuals who want to refresh member of your boss's team                                        catalog/detai
                                                                      all of the tasks you perform on a daily basis         their administrative skills    recognize how to effectively ask for help from your             l.asp?Course
                                                                      require, in some way, interaction with others.                                       coworkers                                                       Code=ad_01_
                                                                      Effectively interacting with others results in trust,                                use constructive techniques to deal with criticism             a04_bs_enus0
                                                                      improved morale, and respect between you and                                                                                                                  00000
                                                                      your colleagues, which in turn results in your
                                                                      ability to get the feedback, information, and help
                                                                      you need to effectively perform in your role. This
                                                                      course addresses the skills administrative
                                                                      support professionals require to be able to
                                                                      interact effectively with others. Specifically, you
                                                                      will be introduced to the benefits of being a
                                                                      supportive colleague, including some best
                                                                      practices for doing so. You will also be introduced
                                                                      to techniques to use to ask for help from
                                                                      colleagues in a respectful and proactive way in
                                                                      order to accomplish your goals. Finally, the
                                                                      course covers some techniques to help you deal
                                                                      with criticism, including how to react to and act
                                                                      on it constructively.
              Administrative Professionals: Putting Your Best Foot    As an administrative professional, there are many Employees in administrative        [Administrative Professionals: Putting Your Best Foot        1 http://www.s
              Forward                                                 skills and competencies you must master, ranging support positions, as well as       Forward]                                                         killsoft.com/
                                                                      from organizational skills to technical aptitude. In individuals who want to refresh recognize how to build credibility and maintain                catalog/detai
                                                                      order to be truly successful, though, you must        their administrative skills    authenticity to project a positive, professional image          l.asp?Course
                                                                      also master other essential skills like the ability                                  take actions to counteract a negative work                      Code=ad_01_
                                                                      to gain the trust, respect, and admiration of your                                   environment                                                    a05_bs_enus0
                                                                      boss and colleagues. You must also remain true                                       recognize examples of tactics that reflect the                           00000
                                                                      to yourself and maintain your dignity, all while                                     guidelines for practicing positive office politics
                                                                      expressing yourself to others, making decisions at
                                                                      work, or navigating through office politics. This
                                                                      course introduces some best practices for
                                                                      making a good impression as an administrative
                                                                      professional. Specifically, you'll learn how to
                                                                      project a positive professional image by building
                                                                      credibility and maintaining authenticity. You'll also
                                                                      explore the importance of communicating
                                                                      honestly, respecting others, and having a positive
                                                                      outlook in order to create a positive work
                                                                      environment. Finally, you'll learn how to practice
                                                                      positive office politics to enable you to put your
                                                                      best foot forward as you make your mark in the
                                                                      organization.
Communication Curriculum                
    E-mail Essentials for Business                
1 Hour Courseware                
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              Using E-mail and Instant Messaging Effectively   In today's fast-paced world, information is sent       All levels of employees, and any [Using E-mail and Instant Messaging Effectively]             1 http://www.s
                                                               and received more rapidly than ever before. But        individual who wishes to refresh recognize appropriate usage of basic rules of etiquette          killsoft.com/
                                                               how do you ensure that the messages you are            and refine their e-mail skills   for writing e-mail                                             catalog/detai
                                                               sending are effective, acceptable, and will be                                          recognize various ways each element of an e-mail                l.asp?Course
                                                               taken seriously? The use of proper e-mail                                               message might be handled for a given scenario                  Code=comm_
                                                               etiquette is the cornerstone for ensuring your                                          recognize which guidelines to use to keep e-mail               17_a01_bs_en
                                                               message gets across quickly, appropriately, and                                         concise, given an example                                            us000000
                                                               concisely. This course covers the basic                                                 recognize appropriate usage of basic rules of IM
                                                               requirements for using e-mail to communicate                                            etiquette
                                                               effectively. Specifically, you will be introduced to
                                                               tried-and-true guidelines for e-mailing
                                                               effectively, fundamental elements every e-mail
                                                               should contain, and the importance of keeping e-
                                                               mails concise. The course also covers the
                                                               etiquette associated with using instant messaging
                                                               programs as an extension of e-mail.
              Addressing and Redistributing E-mail             Out of all the e-mails you've received in the past     All levels of employees, and    [Addressing and Redistributing E-mail]                         1 http://www.s
                                                               work week, how many have left you scratching           individuals who want to refresh recognize best practices for addressing an e-mail in a             killsoft.com/
                                                               your head, wondering why you received it in the        and refine their e-mail skills  given scenario                                                   catalog/detai
                                                               first place? How many of those e-mails have you                                        recognize best practices for replying to an e-mail in a           l.asp?Course
                                                               asking what exactly that e-mail has to do with                                         given scenario                                                   Code=comm_
                                                               you? With e-mail's prevalence as one of the main                                       recognize best practices for forwarding e-mail                   17_a02_bs_en
                                                               forms of communication in business today, it's                                         recognize examples of when it's inappropriate to copy                  us000000
                                                               essential that when sending an e-mail you get the                                      an e-mail over someone's head
                                                               distribution list right. Sending an e-mail to the
                                                               wrong person, or excluding the right person, is
                                                               just as ineffective as dialing the wrong number on
                                                               the phone, leaving a message anyway, and
                                                               expecting a return call from the right person. This
                                                               course covers the techniques for addressing and
                                                               redistributing e-mails appropriately. Specifically,
                                                               you will be introduced to the best practices for
                                                               deciding who to send e-mails to, and how to flag
                                                               e-mails appropriately. The course also covers
                                                               proper etiquette for forwarding e-mails and using
                                                               reply and reply all. Finally, the sensitivities of
                                                               copying an e-mail over someone's head are
                                                               addressed.
              Managing Your E-mail                             E-mail has had many positive effects on our lives,     All levels of employees, and any [Managing Your E-mail]                                        1 http://www.s
                                                               but it has also increased dramatically the volume      individuals who wish to refresh recognize best practices for managing your time                    killsoft.com/
                                                               of communication and the amount of information         and refine their e-mail skills   through effective e-mail management                             catalog/detai
                                                               that the average office worker needs to process                                         identify examples of e-mail you should delete from               l.asp?Course
                                                               ever day. To stay on top of things, you must sort,                                      your inbox                                                      Code=comm_
                                                               file, respond to, or delete every e-mail that                                           use folders and filters to organize your e-mail                 17_a03_bs_en
                                                               comes to you in the run of a business day. But                                          find lost e-mail information in a given scenario                      us000000
                                                               how do you balance this time-consuming task
                                                               with the rest of your responsibilities so that it
                                                               doesn't overwhelm you? This course introduces
                                                               techniques for managing e-mail effectively. Tips
                                                               for using folders and filters to organize e-mails
                                                               for increased efficiency are addressed, and
                                                               guidelines on what e-mails are OK to immediately
                                                               delete are also covered. The course also provides
                                                               direction on how to recover important information
                                                               should you lose an e-mail.
       Telephone Essentials for Business                
1 Hour Courseware                
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              Essential Skills for Professional Telephone Calls     Virtually every single company in the global        All levels of employees and any       [Essential Skills for Professional Telephone Calls]            1 http://www.s
                                                                    economy uses the telephone for at least a part of individuals wishing to refine           recognize why the telephone is such an important                   killsoft.com/
                                                                    their business. For many organizations, the         their telephone skills                business tool in projecting a positive image                     catalog/detai
                                                                    telephone is the primary form of communication                                            recognize best practices for using the telephone in a             l.asp?Course
                                                                    with customers, clients, and colleagues. And with                                         given scenario                                                   Code=comm_
                                                                    virtual work environments established as a                                                identify examples of best practices for using a cell             18_a01_bs_en
                                                                    modern business practice, business telephone                                              phone                                                                  us000000
                                                                    etiquette is more important than ever to your                                             recognize examples of appropriate recorded voice mail
                                                                    success as an employee and the success of your                                            greetings
                                                                    organization. This course introduces the essential                                        recognize appropriate examples of leaving voice mail
                                                                    skills for professional telephone usage. It covers                                        messages
                                                                    best practices for making and receiving telephone
                                                                    calls, recording and leaving voice mail messages,
                                                                    and the etiquette guidelines for using cell phones.
       Business Writing Basics                
             Business Writing: Know Your Readers and Your Purpose   To write effective and appropriate business             Individuals, at any level in an   [Business Writing: Know Your Readers and Your                  1 http://www.s
                                                                    messages, you need to know your readers. Are            organization, who want to         Purpose]                                                           killsoft.com/
                                                                    you addressing multiple readers or a single             refresh or refine their basic     identify key characteristics to consider when analyzing          catalog/detai
                                                                    reader? How much knowledge do your readers              business writing skills           the targeted readers of a business document                       l.asp?Course
                                                                    have of your subject, and what issues concern                                             identify attributes to consider when defining your               Code=comm_
                                                                    them most? These are just some of the questions                                           relationship to the reader                                       19_a01_bs_en
                                                                    to consider before you start writing your                                                 determine the appropriate written message to use for a                 us000000
                                                                    message. Closely tied with knowing your readers                                           given situation
                                                                    is knowing your purpose for writing. Do you need                                          recognize the value of knowing the appropriate tone to
                                                                    to inform customers about a new policy, or do                                             use to address your readers
                                                                    you need to persuade employees to adopt a new                                             use the appropriate writing tone to communicate a
                                                                    business practice? Knowing your purpose will                                              written business message for a given purpose and
                                                                    focus your message, making it clear to readers                                            audience
                                                                    why it is important to them. In addition, identifying
                                                                    who your audience is and what your purpose is
                                                                    will guide you in selecting an appropriate tone for
                                                                    your business message. Tone is a significant
                                                                    element in writing – one that affects how
                                                                    the reader will respond to your message. Tone
                                                                    refers to the writer's attitude toward the reader
                                                                    and subject matter as expressed in the way the
                                                                    message is written. Have you ever received a
                                                                    memo that annoyed you by its tone? For example,
                                                                    it might have been patronizing or too familiar. The
                                                                    key to controlling the tone of your writing is to
1 Hour Courseware                
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              Business Writing: How to Write Clearly and Concisely   People who have no problem communicating               Individuals, at any level in an   [Business Writing: How to Write Clearly and Concisely]      1 http://www.s
                                                                     clearly when they speak sometimes struggle to          organization, who want to         recognize sentences that reflect the techniques of              killsoft.com/
                                                                     make themselves understood when they write.            refresh or refine their basic     clear writing                                                 catalog/detai
                                                                     That's because the ability to write clearly and        business writing skills           recognize how to apply the techniques of concise               l.asp?Course
                                                                     concisely is a skill that requires effort to master.                                     writing to a given sample of business writing                 Code=comm_
                                                                     Acquiring this skill gives you the tools to create                                       identify ways to organize content to increase reader          19_a02_bs_en
                                                                     effective business documents for readers who                                             understanding                                                       us000000
                                                                     lack the time or the patience to search for
                                                                     essential information buried in long, rambling e-
                                                                     mails or reports. Writing clearly also entails
                                                                     organizing content logically and appropriately for
                                                                     the subject and reader. Clear and concise
                                                                     sentences get you part of the way. But you need
                                                                     to organize these into coherent paragraphs that
                                                                     convey the relevant information in the most
                                                                     effective way. This course describes ways to
                                                                     make your writing more clear. Specifically, it
                                                                     covers the importance of using short, familiar
                                                                     words, appropriate connotations, concrete and
                                                                     specific language, and transitional words and
                                                                     phrases. The course also discusses ways to be
                                                                     more concise and explains some best practices
                                                                     for organizing content logically and appropriately.
              Business Writing: Editing and Proofreading             When it comes to business writing, most                Individuals at any level in an    [Business Writing: Editing and Proofreading]                 1 http://www.s
                                                                     individuals don't really appreciate the importance     organization who want to          distinguish between editing and proofreading                     killsoft.com/
                                                                     of editing and proofreading a document before          refresh or refine their basic     identify general techniques that help you edit and             catalog/detai
                                                                     sending it. But have you ever distributed a            business writing skills           proofread effectively                                           l.asp?Course
                                                                     document or message only to find later that you                                          recognize the types of errors made in a given business         Code=comm_
                                                                     forgot to include a key point or correct an                                              document                                                       19_a03_bs_en
                                                                     embarrassing spelling error? Reviewing is a                                              recognize mechanical errors in a given business                      us000000
                                                                     crucial stage in the writing process. It entails                                         document
                                                                     editing for clarity, tone, accuracy, and
                                                                     completeness, and also proofreading for spelling
                                                                     mistakes and grammatical errors. Carelessness
                                                                     reflects badly on you, your work, and your
                                                                     organization. Taking the time to edit and
                                                                     proofread your writing will help you produce more
                                                                     focused, polished, and effective business
                                                                     documents. This course highlights the importance
                                                                     of editing and proofreading your business
                                                                     documents. It describes some key areas to
                                                                     consider when editing – like tone,
                                                                     structure, clarity, and accuracy. You will also
                                                                     explore ways to proofread effectively. In
                                                                     particular, you will find out about some of the
                                                                     most common grammatical, punctuation, and
                                                                     spelling mistakes that people make.
       Business Grammar Basics                
1 Hour Courseware                
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gory- gory-                         Courseware Title       Overview/Description                                        Target Audience        Lesson Objectives                                                     URL
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                                                                                                                                                                                                      s)
              Business Grammar: Parts of Speech            Do you know what the eight parts of speech are? Anyone who wants to refresh or [Business Grammar: Parts of Speech]                              1 http://www.s
                                                           Such a question probably brings back memories refine their basic business          recognize the parts of speech in given sentences                 killsoft.com/
                                                           of dull grammar lessons in elementary school,       grammar skills for any kind of recognize the correct use of nouns in given sentences          catalog/detai
                                                           where you first heard the term parts of speech. business writing, from e-mail      recognize the correct use of adjectives and adverbs in          l.asp?Course
                                                           What's the point of learning these now? Being       and memos to reports and       given sentences                                                Code=comm_
                                                           reminded of the functions of different parts of     presentations                  recognize the voice and mood of given verbs                    20_a01_bs_en
                                                           speech can help you write with more confidence.                                    match the sentences with the verb tenses they contain                us000000
                                                           The parts of speech are the building blocks of
                                                           sentences, so finding out about them can help
                                                           you skillfully combine words into meaningful
                                                           sentences. This course defines the functions of
                                                           the eight parts of speech: nouns, pronouns, verbs,
                                                           adverbs, adjectives, prepositions, interjections,
                                                           and conjunctions. In particular, it focuses on how
                                                           to use them effectively, and correctly. And it
                                                           provides special focus on nouns, adverbs,
                                                           adjectives, and verbs, including verb tenses. When
                                                           you have finished the course, you'll have the
                                                           necessary building blocks to develop your writing
                                                           skills.
              Business Grammar: Working with Words         Do you remember what prefixes and suffixes are? Individuals who want to refresh [Business Grammar: Working with Words]                          1 http://www.s
                                                           Do you know how to form plurals and possessives or refine their basic business     recognize how to correctly construct prefixes and                killsoft.com/
                                                           correctly in your business writing? Are you         grammar skills for any kind of suffixes                                                       catalog/detai
                                                           confident when it comes to spelling? This course business writing, from e-mail     recognize how to form plurals correctly                         l.asp?Course
                                                           explains how to use words correctly, including      and memos to reports and       identify examples of correctly formed possessives              Code=comm_
                                                           some key rules on how to spell correctly. It        presentations                  recognize basic spelling rules that govern the spelling        20_a02_bs_en
                                                           covers rules for properly constructing prefixes                                    of given words                                                       us000000
                                                           and suffixes. In addition, the course describes                                    identify ways you can become a better speller
                                                           how to form plurals and possessives correctly.
                                                           And it presents spelling rules and tips to help you
                                                           become a better speller. Knowing the rules, as
                                                           well as the exceptions, when it comes to details
                                                           like these will make you a more confident writer
                                                           and leave a good impression on your readers.
              Business Grammar: The Mechanics of Writing   As you sit down to write your business messages, Individuals who want to refresh [Business Grammar: The Mechanics of Writing]                   1 http://www.s
                                                           do you ever find yourself wondering whether a       or refine their basic business recognize how to use abbreviations correctly                     killsoft.com/
                                                           word should be capitalized or abbreviated? Or       grammar skills for any kind of recognize examples that use correct capitalization             catalog/detai
                                                           whether you should spell out a number rather        business writing, from e-mail  recognize the correct use of numbers in given                   l.asp?Course
                                                           than use a figure? Knowing the correct way to       and memos to reports and       examples                                                       Code=comm_
                                                           abbreviate, capitalize, and express numbers in      presentations                                                                                 20_a03_bs_en
                                                           your business messages goes a long way in                                                                                                               us000000
                                                           helping you to present yourself as a reputable
                                                           professional. This course presents the basic rules
                                                           for using capital letters, abbreviations, and
                                                           numbers. It covers abbreviations of titles, names,
                                                           locations, and countries, as well as how to
                                                           capitalize direct quotes, titles, names of
                                                           organizations, and product names, among other
                                                           elements. In addition, you will be introduced to
                                                           the forms and uses of numbers with dates and
                                                           time, money, fractions, and symbols.
1 Hour Courseware                
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gory- gory-                         Courseware Title    Overview/Description                                       Target Audience         Lesson Objectives                                                     URL
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                                                                                                                                                                                                   s)
              Business Grammar: Punctuation             Do you know when to use commas in a sentence? Individuals who want to refresh [Business Grammar: Punctuation]                                   1 http://www.s
                                                        Do you know when it's better to use a semicolon or refine their basic business     recognize examples of correctly applied rules for using          killsoft.com/
                                                        rather than a colon? And what's the difference      grammar skills for any kind of end punctuation                                                catalog/detai
                                                        between parentheses and brackets, or between business writing, from e-mail         recognize how to use commas correctly                           l.asp?Course
                                                        the hyphen and the dash? Knowing the answers and memos to reports and              identify sentences in which commas are misused                 Code=comm_
                                                        to these questions will ensure that you're using    presentations                  recognize how to use semicolons, colons, and dashes            20_a04_bs_en
                                                        punctuation correctly in your business messages.                                   correctly                                                            us000000
                                                        And by doing so, you'll convey a professional                                      recognize how to use apostrophes, parentheses,
                                                        image and inspire confidence in your work and in                                   brackets, and quotation marks correctly
                                                        your company. In this course, you'll review the
                                                        standard rules and guidelines for using
                                                        punctuation appropriately. You'll start by
                                                        reviewing how to correctly apply end punctuation,
                                                        including the correct use and rules for periods,
                                                        question marks, and exclamation points. You'll
                                                        also find out how to correctly use commas, one of
                                                        the most common punctuation marks. The course
                                                        also describes rules for using different connecting
                                                        and separating marks, such as colons,
                                                        semicolons, dashes, and hyphens. In addition, it
                                                        shows how to properly use apostrophes,
                                                        parentheses, brackets, and quotation marks.

              Business Grammar: Sentence Construction   People write sentences everyday in business.          Individuals who want to refresh   [Business Grammar: Sentence Construction]                1 http://www.s
                                                        However, sometimes those sentences are not as         or refine their basic business    recognize the parts of a sentence                            killsoft.com/
                                                        well constructed as they could be. A misplaced        grammar skills for any kind of    identify phrases and clauses in given sentences            catalog/detai
                                                        modifier might get a chuckle out of the reader,       business writing, from e-mail     identify sentences that have the correct subject-verb       l.asp?Course
                                                        but it doesn't help your reputation or that of your   and memos to reports and          agreement                                                  Code=comm_
                                                        company. Nor does a run-on sentence, which can        presentations                     recognize examples of pronouns and antecedents that        20_a05_bs_en
                                                        blur the meaning of your message and cause the                                          agree in person, number, and gender                              us000000
                                                        reader to be confused and even annoyed. In this                                         recognize how to fix sentence fragments
                                                        course, you'll review basic sentence construction,                                      recognize how to fix comma splices and run-on
                                                        including how to develop sentences that are                                             sentences
                                                        logical, clear, and powerful – the basis                                                identify the sentences with misplaced or dangling
                                                        of any sound business document. The course                                              modifiers
                                                        examines the parts of a sentence – the
                                                        subject and predicate, for example – and
                                                        distinguishes between phrases and clauses. It
                                                        shows the importance of subject-verb agreement,
                                                        as well as agreement between pronouns and their
                                                        antecedents. You'll also find out how to identify
                                                        and fix some of the most common types of
                                                        sentence errors.
              Business Grammar: Common Usage Errors     When do you use who's or whose? And when              Individuals who want to refresh   [Business Grammar: Common Usage Errors]                  1 http://www.s
                                                        should you choose less rather than fewer?             or refine their basic business    correctly use commonly confused word pairs                   killsoft.com/
                                                        Understanding the subtle variations in meanings       grammar skills for any kind of    recognize the correct usage of commonly misused            catalog/detai
                                                        of such words – ones that are often                   business writing, from e-mail     verbs and other words                                       l.asp?Course
                                                        misused or confused – is important if you             and memos to reports and          recognize the appropriate idiomatic expression to use      Code=comm_
                                                        want to write clearly and professionally. This        presentations                     in given sentences                                         20_a06_bs_en
                                                        course describes how to use commonly confused                                                                                                            us000000
                                                        words correctly, including word pairs that sound
                                                        alike and those that have related meanings. It
                                                        also covers verbs that are often misused
                                                        – for example, affect and effect or
                                                        apprise and appraise. In addition, the course
                                                        reviews some idiomatic combinations of verbs
       Interpersonal Communication                      and prepositions that can be confusing.
1 Hour Courseware                
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                                                                                                                                                                                                                (hour
                                                                                                                                                                                                                s)
              Interpersonal Communication: Communicating with       Are you reluctant to voice your opinions to your Individuals who want to develop [Interpersonal Communication: Communicating with                1 http://www.s
              Confidence                                            colleagues for fear they'll be judged negatively?    or refresh their interpersonal  Confidence]                                                     killsoft.com/
                                                                    Do you find yourself avoiding awkward                communication skills            identify expressions of the essential elements of             catalog/detai
                                                                    communication situations? Confident                                                  confident communication                                        l.asp?Course
                                                                    interpersonal communication skills are essential                                     recognize how trust and credibility enhance confidence        Code=comm_
                                                                    for healthy and successful relationships, whether                                    in interpersonal communication                                21_a01_bs_en
                                                                    personal or professional. Once you've learned                                        recognize the use and impact of confident                           us000000
                                                                    how to apply them, these skills enhance your                                         communication behaviors in a given communication
                                                                    influence and help you achieve your goals.                                           scenario
                                                                    Communicators have an enormous advantage if
                                                                    their relationships are based on rapport-building
                                                                    trust and credibility. But trust and credibility are
                                                                    not the only essentials. You also need to use
                                                                    specific communication behaviors to project
                                                                    confidence in all your verbal and nonverbal
                                                                    interactions. The course shows you how the
                                                                    essential elements of trust, credibility, and
                                                                    specific confident communication behaviors bring
                                                                    about confident communication and enhance your
                                                                    influence. It highlights the advantages of
                                                                    communicating with confidence, explores the
                                                                    construction of trust and credibility, and clarifies
                                                                    how trust and credibility result in confident
                                                                    communications.
              Interpersonal Communication: Targeting Your Message   Author and communication expert Anthony              Individuals who want to develop [Interpersonal Communication: Targeting Your                1 http://www.s
                                                                    Robbins once said, 'To effectively communicate, or refresh their interpersonal       Message]                                                        killsoft.com/
                                                                    we must realize that we are all different in the     communication skills            classify the components involved in an instance of            catalog/detai
                                                                    way we perceive the world and use this                                               communication                                                  l.asp?Course
                                                                    understanding as a guide to our communication                                        match questions to examples of information they yield         Code=comm_
                                                                    with others.' In other words, understanding who                                      in a receiver analysis                                        21_a02_bs_en
                                                                    you're talking to is as important as understanding                                   determine appropriate media and context variables for               us000000
                                                                    what you're trying to communicate. Additionally, it                                  a given communication
                                                                    is important to understand the role the medium,                                      deliver a targeted message and ensure that it is
                                                                    context, and other variables have on the                                             understood, in a given scenario
                                                                    communication process so you can optimize
                                                                    factors that are under your control. To confirm
                                                                    that your message got through, the final step in
                                                                    the communication process is asking for and
                                                                    reviewing feedback from your audience. This
                                                                    course explores key considerations for planning
                                                                    and delivering targeted messages. It highlights the
                                                                    components involved in communication and
                                                                    describes what to look for when analyzing the
                                                                    needs and wants of your intended audience
                                                                    – even if it is an audience of one. This
                                                                    course also takes you through the selection of an
                                                                    appropriate medium and context for a given
                                                                    message, and suggests strategies for delivering a
                                                                    well-planned message and eliciting feedback after
1 Hour Courseware                
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                                                                                                                                                                                                                       (hour
                                                                                                                                                                                                                       s)
              Interpersonal Communication: Listening Essentials        Sir Winston Churchill said 'Courage is what it        Individuals who want to develop   [Interpersonal Communication: Listening Essentials]          1 http://www.s
                                                                       takes to stand up and speak; courage is also what or refresh their interpersonal        recognize how to overcome the listening barriers                 killsoft.com/
                                                                       it takes to sit down and listen.' Effective listening communication skills              exhibited in a given scenario                                  catalog/detai
                                                                       takes more than just courage; it also takes                                             recognize behaviors and thought patterns that                   l.asp?Course
                                                                       constant learning and practice. To prepare for                                          demonstrate key active listening techniques                    Code=comm_
                                                                       effective listening, you need to identify and                                           distinguish between examples of the four levels of             21_a03_bs_en
                                                                       overcome the barriers that stand in the way of                                          listening                                                            us000000
                                                                       effective listening. You also need to be an                                             provide appropriate verbal feedback to demonstrate or
                                                                       attentive, empathetic, and active listener. When                                        clarify understanding in a given scenario
                                                                       you engage in the technique of active listening,
                                                                       you focus your attention completely on the
                                                                       speaker, listen carefully for meaning, then use
                                                                       feedback to verify that you've correctly
                                                                       understood the communication. This course
                                                                       explores the benefits and challenges of effective
                                                                       listening and demonstrates how active listening
                                                                       techniques enhance the effectiveness of your
                                                                       listening skills. It takes you through the various
                                                                       levels of listening and outlines behaviors and
                                                                       thought patterns that demonstrate active
                                                                       listening techniques. Finally, it highlights the
                                                                       important skill of providing listener feedback to
                                                                       demonstrate or clarify understanding of the
              Interpersonal Communication: Communicating Assertively   Effective communication.
                                                                       speaker's communication in the workplace can be Individuals who want to develop         [Interpersonal Communication: Communicating                  1 http://www.s
                                                                       a balancing act. If you're too passive, you may       or refresh their interpersonal    Assertively]                                                     killsoft.com/
                                                                       have trouble getting others to do what you want. communication skills                   classify the behavior styles exhibited in a given              catalog/detai
                                                                       If you're too aggressive, you may turn people off.                                      scenario                                                        l.asp?Course
                                                                       Getting what you want in the workplace requires                                         recognize statements and practices that demonstrate            Code=comm_
                                                                       a balance of assertiveness without                                                      assertiveness, in a given scenario                             21_a04_bs_en
                                                                       aggressiveness. This course will guide you as you                                       communicate assertively in a given scenario                          us000000
                                                                       move into a more straightforward and more
                                                                       effective communication style. You'll learn about
                                                                       the benefits of assertive behavior and how to
                                                                       distinguish it from passive, aggressive, or passive-
                                                                       aggressive behavior. You'll also learn about the
                                                                       requirements for assertive communication, such
                                                                       as being honest and straightforward, being
                                                                       respectful of others' needs and feelings, and
                                                                       using assertive body language and tone. Finally,
                                                                       you'll learn about how to increase the power of
                                                                       your assertive communication when your first
                                                                       attempts don't get the results you intended.
1 Hour Courseware                
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                                                                                                                                                                                                                                (hour
                                                                                                                                                                                                                                s)
              Interpersonal Communication: Being Approachable           Walking into a meeting surrounded by unknown              Individuals who want to develop [Interpersonal Communication: Being Approachable]                  1 http://www.s
                                                                        faces, going to conferences, attending work               or refresh their interpersonal  recognize the benefits of enhancing your                               killsoft.com/
                                                                        events, starting a new job, and even going to             communication skills            approachability                                                      catalog/detai
                                                                        social gatherings can be daunting, especially if                                          recognize how to enhance your approachability by                      l.asp?Course
                                                                        you don't know anybody who will be there.                                                 reaching out and inviting others in                                  Code=comm_
                                                                        Perhaps you worry about being ignored or not                                              recognize how to put people at ease when you're                      21_a05_bs_en
                                                                        connecting with anyone and dread that awkward                                             communicating                                                              us000000
                                                                        feeling of standing alone, off to the side. Do you                                        recognize ways to build rapport
                                                                        wonder why people seem to be drawn to certain
                                                                        individuals in the room? Those individuals
                                                                        probably faced the same feelings of uncertainty
                                                                        entering the room as you did, but the difference
                                                                        may be that they appear to be more approachable
                                                                        than you do. Approachability involves conveying
                                                                        your willingness to reach out and invite others in
                                                                        by initiating contact, making yourself available,
                                                                        and building rapport. This course is designed to
                                                                        give you an understanding of how to build skills to
                                                                        become more approachable. You'll learn about the
                                                                        benefits of being approachable, as well as some
                                                                        techniques you can use to enhance your ability to
                                                                        reach out and invite others in. You'll also learn
                                                                        about putting people at ease when you're
       Workplace Conflict                                               communicating and building rapport using skills
             Workplace Conflict: Recognizing and Responding to Conflict Conflict can have many causes –                           Individuals who want to develop   [Workplace Conflict: Recognizing and Responding to               1 http://www.s
                                                                        disagreements about who does what, or about               or refresh their skills at        Conflict]                                                            killsoft.com/
                                                                        how things are done, as well as disagreements             recognizing and responding to     classify a given conflict situation based on its type and          catalog/detai
                                                                        related to personality and style. And inevitably,         workplace conflict                severity                                                            l.asp?Course
                                                                        conflicts will arise in the workplace, so it's critical                                     respond appropriately to a given conflict situation                Code=comm_
                                                                        to be able to deal with them successfully. If you                                           recognize positive effects of conflict in the workplace            22_a01_bs_en
                                                                        avoid conflict that requires quick, decisive action,                                                                                                                 us000000
                                                                        or if you take an aggressive approach when you
                                                                        need to gain the commitment of the other person,
                                                                        you may make the situation worse. Unresolved
                                                                        conflict can intensify and hinder your productivity
                                                                        as you spend more time worrying about the
                                                                        conflict than achieving your goals. And remember,
                                                                        the costs of prolonged conflict can be high
                                                                        – negative emotions, blocked
                                                                        communication, and stress. But choosing the
                                                                        appropriate response based on the type of
                                                                        conflict is important. When you address conflict
                                                                        properly, you will experience a number of
                                                                        benefits: it can enhance your creativity and it can
                                                                        strengthen your relationships, for example. This
                                                                        course describes these and other benefits of
                                                                        conflict. It also explains the types of conflict
                                                                        situations you're likely to face in the workplace
1 Hour Courseware                
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                                                                                                                                                                                                                                  (hour
                                                                                                                                                                                                                                  s)
              Workplace Conflict: Strategies for Resolving Conflicts       Whether you like it or not, conflict is an inevitable    Individuals who want to              [Workplace Conflict: Strategies for Resolving Conflicts]      1 http://www.s
                                                                           part of life. So learning to deal with it effectively    understand and address               recognize how to clarify the issues in a conflict                 killsoft.com/
                                                                           is a key skill. The more quickly and effectively         workplace conflict effectively       recognize how to collaborate effectively in a conflict          catalog/detai
                                                                           you can resolve a conflict, the sooner you can                                                situation                                                        l.asp?Course
                                                                           get on with more productive activities in your                                                talk constructively in a given conflict situation               Code=comm_
                                                                           day. Additionally, each successfully resolved                                                                                                                 22_a02_bs_en
                                                                           conflict will lead to more confidence and                                                                                                                           us000000
                                                                           knowledge about how to approach other conflicts
                                                                           you may face in the future. This course describes
                                                                           techniques you can use to deal effectively with a
                                                                           conflict situation. You'll learn that an important
                                                                           first step is to define the conflict by clarifying the
                                                                           issues surrounding it. You'll also find out about
                                                                           the importance of describing the conflict to the
                                                                           other party in a way that doesn't make them
                                                                           defensive. In addition, the course outlines
                                                                           collaboration skills that can help you deal with
                                                                           conflicts effectively, building trust and
                                                                           cooperation and preventing the escalation of
       Fundamentals of Working with Difficult People                       conflict.
            Working with Difficult People: Identifying Difficult People    Inevitably, we all encounter difficult people in the     Individuals who want to develop      [Working with Difficult People: Identifying Difficult         1 http://www.s
                                                                           workplace. Dealing with difficult people can lead        or refresh their communications      People]                                                           killsoft.com/
                                                                           to feelings of frustration or even intimidation. If      skills when working with difficult   identify examples of people displaying difficult behavior       catalog/detai
                                                                           you know the right techniques, though, dealing           people                               recognize the benefit of being able to identify the types        l.asp?Course
                                                                           with even the most difficult person is possible. In                                           of difficult people in the workplace                            Code=comm_
                                                                           order to deal with difficult people, first you need                                           match examples of difficult behavior in the workplace           23_a01_bs_en
                                                                           to know what kind of difficult person you're                                                  to types of motivation                                                us000000
                                                                           dealing with so you can use the right technique                                               identify which steps to deal with a difficult person have
                                                                           for the right 'difficult' type. This course will                                              been performed correctly when given a scenario
                                                                           provide you with methods to help you recognize
                                                                           the characteristics of some of the most common
                                                                           types of difficult people, better understand their
                                                                           motivations, and begin to deal with them more
                                                                           effectively.
              Working with Difficult People: How to Work with Aggressive   Aggressive people are arguably the most difficult        Individuals who want to develop      [Working with Difficult People: How to Work with              1 http://www.s
              People                                                       type of people to work with. Hostile-aggressives         or refresh their communications      Aggressive People]                                                killsoft.com/
                                                                           are openly pushy and can easily intimidate               skills when working with difficult   determine which aspects of handling hostile-aggressive          catalog/detai
                                                                           people; passive-aggressives work behind the              people                               behavior were dealt with appropriately in a given                l.asp?Course
                                                                           scenes with hidden agendas. No matter which                                                   scenario                                                        Code=comm_
                                                                           type of aggressive behavior you have to deal with,                                            recognize examples of hostile-aggressive behavior               23_a02_bs_en
                                                                           aggressive co-workers can easily ruin your day or                                             determine which aspects of handling passive-                          us000000
                                                                           ruin a project with their behavior. In order to limit                                         aggressive behavior were dealt with appropriately in a
                                                                           the negative impact aggressive people can have,                                               given scenario
                                                                           you need a set of tools and techniques at your                                                recognize examples of passive-aggressive behavior
                                                                           disposal suited to the particular type of                                                     apply strategies for dealing with a hostile-aggressive
                                                                           aggressive person you may be dealing with. This                                               person in a workplace scenario
                                                                           course will review the more common behaviors of
                                                                           hostile-aggressive and passive-aggressive people
                                                                           and provide some effective strategies you can
                                                                           use in coping with an aggressor's behavior.
1 Hour Courseware                
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gory- gory-                         Courseware Title                     Overview/Description                                           Target Audience            Lesson Objectives                                                   URL
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                                                                                                                                                                                                                         (hour
                                                                                                                                                                                                                         s)
              Working with Difficult People: How to Work with Negative   For some people, nothing is ever good enough.          Individuals who want to develop [Working with Difficult People: How to Work with              1 http://www.s
              People                                                     They complain nonstop about everything from            or refresh their communications Negative People]                                                  killsoft.com/
                                                                         their latest project to the weather. Others may        skills when working with difficult recognize examples of people who demonstrate                 catalog/detai
                                                                         whine or place blame where it may not belong.          people                             negative behavior                                             l.asp?Course
                                                                         Negative people contribute to an unproductive                                             determine which aspects of handling negative behavior        Code=comm_
                                                                         work environment and tend to make the people                                              were dealt with appropriately in a given scenario            23_a03_bs_en
                                                                         around them feel negative as well. To limit the                                           apply strategies for dealing with a blamer in the                  us000000
                                                                         adverse impact negative people can have in the                                            workplace
                                                                         workplace, you need a set of tools and
                                                                         techniques at your disposal suited to the
                                                                         particular type of negative person you may be
                                                                         dealing with. This course delves into the
                                                                         characteristics of some common types of
                                                                         negative people you may encounter within the
                                                                         workplace, and it also discusses strategies you
                                                                         may use to help you deal with their behavior.
              Working with Difficult People: How to Work with            Nobody likes it when they have to take up              Individuals who want to develop      [Working with Difficult People: How to Work with          1 http://www.s
              Procrastinators                                            someone else's slack. Perhaps you've been in this      or refresh their communications      Procrastinators]                                              killsoft.com/
                                                                         situation: a coworker said something would get         skills when working with difficult   recognize specific types of procrastinators                 catalog/detai
                                                                         done, but when the deadline was up, it turned out      people                               determine which aspects of handling procrastinator           l.asp?Course
                                                                         this person somehow never managed to get                                                    behavior were dealt with appropriately in a given           Code=comm_
                                                                         around to it. There are a variety of reasons for                                            scenario                                                    23_a04_bs_en
                                                                         procrastinators behaving the way they do, but                                               apply strategies for dealing with a procrastinator in a           us000000
                                                                         whatever the reason, having procrastinators in                                              workplace scenario
                                                                         the workplace is frustrating and can end up
                                                                         causing even more work for you. To limit the
                                                                         negative impact procrastinators can have in the
                                                                         workplace, you need a set of tools and
                                                                         techniques at your disposal suited to the
                                                                         particular type of procrastinator you may be
                                                                         dealing with. This course discusses the
                                                                         characteristics of some common types of
                                                                         procrastinators you may encounter within the
                                                                         workplace, and strategies you may use to help
                                                                         you deal with their behavior.
              Working with Difficult People: How to Work with            Have you ever dealt with someone at work who           Individuals who want to develop      [Working with Difficult People: How to Work with          1 http://www.s
              Manipulative People                                        tried to get you to agree to something you really      or refresh their communications      Manipulative People]                                          killsoft.com/
                                                                         didn't want to do? Some people just seem to want       skills when working with difficult   recognize examples of manipulative behavior                 catalog/detai
                                                                         things their way, even if it is not the best for the   people                               sequence the steps to take to handle manipulative            l.asp?Course
                                                                         team or organization. During your career, it is                                             behavior, given a scenario                                  Code=comm_
                                                                         likely that you'll come across coworkers who use                                            apply strategies for dealing with a manipulative person     23_a05_bs_en
                                                                         manipulation to get what they want, and it may be                                           in a workplace scenario                                           us000000
                                                                         difficult to avoid them. To ensure you don't get
                                                                         caught up in their games, you need to be able to
                                                                         recognize when you're being manipulated and to
                                                                         have the necessary skills to deal with the
                                                                         manipulative behavior. This course provides an
                                                                         overview of manipulative behavior in the
                                                                         workplace and discusses some effective
                                                                         strategies for dealing with it, such as setting
                                                                         healthy boundaries, documenting your
                                                                         interactions, and confronting the manipulative
                                                                         person.
1 Hour Courseware                
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                                                                                                                                                                                                                           (hour
                                                                                                                                                                                                                           s)
             Working with Difficult People: How to Work with Self-serving Have you ever worked with someone who seems Individuals who want to develop [Working with Difficult People: How to Work with Self-                    1 http://www.s
             People                                                       to have an ego the size of a car? Do you ever        or refresh their communication serving People]                                                       killsoft.com/
                                                                          find yourself having to listen to someone else       skills when working with difficult determine which aspects of handling arrogant behavior           catalog/detai
                                                                          gossip about other office mates? Self-serving        people                             were dealt with appropriately in a given scenario                l.asp?Course
                                                                          people try to make themselves the center of                                             recognize examples of arrogant people                           Code=comm_
                                                                          attention at the expense of others and their                                            determine which aspects of handling busybody                    23_a06_bs_en
                                                                          habits can be quite destructive. If you work with                                       behavior were dealt with appropriately in a given                     us000000
                                                                          self-serving people, you need to have the skills                                        scenario
                                                                          required to cope successfully with these                                                recognize examples of busybodies
                                                                          individuals. This course will describe self-serving                                     apply strategies for dealing with a self-serving person
                                                                          individuals and characterize two common types:                                          in a workplace scenario
                                                                          arrogant people and busybodies. The strategies
                                                                          that you can use in dealing with these self-
                                                                          serving individuals are also covered.
             Working with Difficult People: Dealing with Micromanagers    Every office seems to have one – a person            Individuals who want to develop [Working with Difficult People: Dealing with                     1 http://www.s
                                                                          who seems to need to control every aspect and or refresh their communications Micromanagers]                                                              killsoft.com/
                                                                          every detail of any situation or project they're     skills when working with difficult recognize which aspects of dealing with a                       catalog/detai
                                                                          involved with. Whether the motivation comes from people                                 micromanager were handled appropriately in a given               l.asp?Course
                                                                          a desire to ensure success or simply a need to be                                       scenario                                                        Code=comm_
                                                                          the center of attention, micromanagers generally                                        recognize examples of micromanagers                             23_a07_bs_en
                                                                          do more harm than good. This course introduces                                          apply a strategy to deal with a micromanager                          us000000
                                                                          you to the micromanager and explains strategies
                                                                          for how to deal with a micromanager
       Negotiation Essentials                                             appropriately.
             Negotiation Essentials: What Is Negotiation?                 Everyone has to negotiate at some point in his or Individuals who want to               [Negotiation Essentials: What Is Negotiation?]                1 http://www.s
                                                                          her life. Strong negotiations skills can be survival understand and develop their       recognize actions that can help you negotiate                     killsoft.com/
                                                                          skills, both in and out of the workplace. But being negotiation skills                  successfully                                                    catalog/detai
                                                                          able to negotiate successfully requires that you                                        distinguish between characteristics of distributive and          l.asp?Course
                                                                          understand some of the basic concepts of                                                integrative negotiation                                         Code=comm_
                                                                          negotiation. Negotiation has been described in                                          identify the negotiating style used in a given situation        24_a01_bs_en
                                                                          many ways – getting what you want,                                                                                                                            us000000
                                                                          reaching an agreement, influencing others, and
                                                                          bargaining. However you think of it, though,
                                                                          negotiation is a process in which two or more
                                                                          parties with different needs and goals work
                                                                          together to find a solution that is acceptable to
                                                                          all. This course defines negotiation and describes
                                                                          actions that can help you negotiate successfully.
                                                                          It also discusses two types of negotiation
                                                                          – distributive and integrative – that you
                                                                          will typically encounter in business. And finally,
                                                                          this course covers styles of negotiating.
1 Hour Courseware                
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                                                                                                                                                                                                                          (hour
                                                                                                                                                                                                                          s)
              Negotiation Essentials: Planning for Negotiation            It's true that negotiating can sometimes seem a        All individuals that want to   [Negotiation Essentials: Planning for Negotiation]             1 http://www.s
                                                                          daunting task. But if you're properly prepared,        understand and develop their   recognize key considerations when preparing for a                  killsoft.com/
                                                                          you'll likely reach an outcome that benefits both      negotiation skills             negotiation                                                      catalog/detai
                                                                          you and the other party without too much stress.                                      recognize how to prepare for compromises in a                     l.asp?Course
                                                                          If you've ever gone into a negotiation without                                        negotiation                                                      Code=comm_
                                                                          preparing, it's likely that you were reactive and                                     recognize the role of a BATNA in strengthening a                 24_a02_bs_en
                                                                          unfocused, and you may have ended up with a                                           negotiating position                                                   us000000
                                                                          less than desirable outcome. Proper planning                                          identify the zone of possible agreement for a given
                                                                          would have given you the direction needed to do                                       negotiation
                                                                          effective problem solving at the negotiation table.
                                                                          Thinking carefully about what you want to
                                                                          achieve, as well as what the other party wants,
                                                                          will pave the way for a smooth and successful
                                                                          negotiation. You will know which terms are
                                                                          acceptable to you and which are not, and you will
                                                                          be ready for objections from the other party. This
                                                                          course describes key considerations when
                                                                          preparing for a negotiation. It also covers how to
                                                                          prepare for likely compromises you'll need to
                                                                          make, and how having alternatives to a negotiated
                                                                          agreement and knowing your 'walk away' point
                                                                          can make negotiations go smoother.
              Negotiation Essentials: Communicating                       If you want to achieve a successful outcome in a       Individuals who want to        [Negotiation Essentials: Communicating]                        1 http://www.s
                                                                          negotiation, you need to communicate well. And         understand and develop their   recognize how to set the right tone for a negotiation              killsoft.com/
                                                                          this means not only being clear in how you deliver     negotiation skills             recognize effective ways to communicate your                     catalog/detai
                                                                          your message but also ensuring the other party                                        proposal during a negotiation                                     l.asp?Course
                                                                          feels understood. You need to actively and                                            respond appropriately to the other party in a given              Code=comm_
                                                                          skillfully create a connection with the person                                        negotiation scenario                                             24_a03_bs_en
                                                                          you're negotiating with. Otherwise, you won't ever                                                                                                           us000000
                                                                          reach an agreement. This course describes ways
                                                                          you can communicate effectively in a negotiation.
                                                                          It discusses how to set the tone for a negotiation,
                                                                          make an effective and clear proposal, and
                                                                          respond positively to the other party in the
                                                                          negotiation.
              Negotiation Essentials: Persuading                          Successful negotiators have the ability to             Any individual who wants to    [Negotiation Essentials: Persuading]                           1 http://www.s
                                                                          persuade others that their interests are               develop negotiation skills     recognize strategies for being persuasive in a                     killsoft.com/
                                                                          important. But they don't achieve this by ignoring                                    negotiation                                                      catalog/detai
                                                                          the interests of the other party. Instead, they                                       use persuasive strategies in a given negotiation                  l.asp?Course
                                                                          frame and adapt their interests to reflect the                                        recognize how to deal effectively with difficult people          Code=comm_
                                                                          other side's viewpoint. This course identifies the                                    in a negotiation                                                 24_a04_bs_en
                                                                          value of persuasion in negotiations and highlights                                                                                                           us000000
                                                                          strategies to help you be persuasive in
                                                                          negotiations. It also covers techniques for
                                                                          effectively dealing with difficult people in
                                                                          negotiations.
              Negotiation Essentials: Avoiding Pitfalls in Negotiations   Negotiations can be tough. But keeping your wits       Individuals that want to       [Negotiation Essentials: Avoiding Pitfalls in                  1 http://www.s
                                                                          through pressure and problems can lead to              understand and develop their   Negotiations]                                                      killsoft.com/
                                                                          breakthroughs and success. Negotiations                negotiation skills             recognize which strategies to use to overcome                    catalog/detai
                                                                          commonly fail because poor approaches and                                             common errors in negotiation                                      l.asp?Course
                                                                          tactical blunders create additional stumbling                                         match strategies for dealing with difficult negotiating          Code=comm_
                                                                          blocks to overcome. Negotiators need to be                                            tactics to examples of when they are needed                      24_a05_bs_en
                                                                          aware of the kinds of actions or attitudes that                                       identify steps in diagnosing barriers to agreement in a                us000000
                                                                          can hinder the achievement of an agreement. But                                       negotiation |w
                                                                          they also need to understand tactics the other
                                                                          side may use to create a negotiating advantage.
                                                                          This course describes how to overcome common
                                                                          errors in negotiating. It also covers strategies for
                                                                          dealing with difficult negotiating tactics from the
                                                                          other side. Finally, it outlines how to diagnose
                                                                          barriers to agreement.
1 Hour Courseware                
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                                                                                                                                                                                                                        s)
       Emotional Intelligence Essentials                
             What is Emotional Intelligence?                               Do you pay attention to your emotions and the       Individuals at all levels who    [What is Emotional Intelligence?]                           1 http://www.s
                                                                           feelings of those around you? The answer to this want to understand and develop      recognize the power of emotions                                 killsoft.com/
                                                                           question can help you discover how in tune you their emotional intelligence          recognize examples of situations where being aware of         catalog/detai
                                                                           are with your emotions and help determine your skills                                the role of emotions in every day life can help you            l.asp?Course
                                                                           emotional intelligence quotient, or your EQ. Your                                    understand situations more clearly                            Code=comm_
                                                                           emotional intelligence quotient is your capacity to                                  distinguish between traits associated with IQ and EQ          25_a01_bs_en
                                                                           reason and analyze emotional information.                                            identify strategies which can be used to improve                    us000000
                                                                           Becoming aware of your emotions can help you                                         emotional intelligence competency areas where
                                                                           become attuned to your own needs and the                                             weaknesses exist
                                                                           needs of others, and can help you make better
                                                                           decisions and develop better relationships. This
                                                                           course explores the power of emotions and the
                                                                           concept of emotional intelligence. It also
                                                                           discusses emotional intelligence competencies in
                                                                           areas of self-awareness, self-management,
                                                                           empathy, and relationship management.
              Improving Your Emotional Intelligence Skills: Self-awareness Emotional intelligence is the ability to recognize Individuals at all levels who     [Improving Your Emotional Intelligence Skills: Self-        1 http://www.s
              and Self-management                                          and deal with emotions in a healthy and             want to understand and develop   awareness and Self-management]                                  killsoft.com/
                                                                           productive manner. Many people don't realize that their emotional intelligence       recognize the value of emotional self-awareness               catalog/detai
                                                                           their emotions are determined by what they think, skills                             recognize techniques for building self-awareness               l.asp?Course
                                                                           and that concrete self-management techniques                                         recognize how self-management functions as a                  Code=comm_
                                                                           exist for gaining control of feelings. Emotional                                     component of emotional intelligence                           25_a02_bs_en
                                                                           intelligence involves being aware of and managing                                    choose appropriate actions for managing the emotions                us000000
                                                                           emotions within your relationships with others.                                      demonstrated in a given scenario
                                                                           But before you can recognize others' emotions
                                                                           and manage your relationships, you must have a
                                                                           firm sense and control of your own feelings.
                                                                           Through this course you'll learn how to build your
                                                                           emotional intelligence through appropriate actions
                                                                           and techniques for managing your emotions. You'll
                                                                           focus on the competency areas of`self-
                                                                           awareness and self-management. You'll learn how
                                                                           to identify and regulate your own emotions
                                                                           through self-awareness techniques, including
                                                                           understanding the value of emotional self-
                                                                           awareness and recognizing typical behavioral and
                                                                           physical expressions of key emotions. And you'll
                                                                           explore how to move from self-awareness to self-
                                                                           management and how self-management functions
              Using Emotional Intelligence on the Job                      as a component ofintelligence intelligence.
                                                                           Putting emotional emotional to work is an           Individuals at all levels who    [Using Emotional Intelligence on the Job]                   1 http://www.s
                                                                           emerging trend in the corporate world. Developing want to understand and develop     recognize the value of understanding the impact of              killsoft.com/
                                                                           the best talents in executives, managers, and       their emotional intelligence     workplace emotions                                            catalog/detai
                                                                           employees throughout the organization has           skills                           recognize how to communicate with empathy                      l.asp?Course
                                                                           become vital to workplace success. Intellectual                                      apply key emotional intelligence skills in a                  Code=comm_
                                                                           knowledge is no longer enough; you must also                                         confrontation scenario                                        25_a03_bs_en
                                                                           have the interpersonal competence that comes                                         recognize questions you can ask others to help them                 us000000
                                                                           with emotional intelligence. In this course, you'll                                  develop self-awareness and empathy
                                                                           learn the value of emotions and how they can
                                                                           affect your workplace for better or for worse.
                                                                           You'll gain an understanding of how emotional
                                                                           forces can influence performance and decision
                                                                           making, learn how you can leverage emotions in a
                                                                           way that maximizes performance, and discover
                                                                           how you can shape your own and others'
                                                                           emotions in positive and mutually satisfying ways.
                                                                           The course will focus on using of empathy,
                                                                           particularly in confrontation scenarios, and on
                                                                           helping others to develop their own emotional self-
                                                                           awareness and empathy, leading to more positive
                                                                           exchanges on the job.
1 Hour Courseware                
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                                                                                                                                                                                                                          s)
       Fundamentals of Cross Cultural Communication                
            Culture and Its Effect on Communication                     Effective communication is always a challenge,         Anyone who wants to develop      [Culture and Its Effect on Communication]                     1 http://www.s
                                                                        and when diverse cultures are introduced, good         or refine their cross-cultural   identify guidelines for successful cross-cultural                 killsoft.com/
                                                                        communication can become even more                     communication skills             communication                                                   catalog/detai
                                                                        challenging. In today’s global economy,                                                 classify examples of communication styles as being               l.asp?Course
                                                                        understanding how context, style, beliefs, and                                          high- or low-context                                            Code=comm_
                                                                        value systems influence the way we communicate                                          match the cultural dimensions in Geert Hofstede's               26_a01_bs_en
                                                                        and decode others' messages is more important                                           Model with their descriptions                                         us000000
                                                                        than ever. This course attempts to explain                                              match each dimension with the guideline that describes
                                                                        various dimensions of a culture and how they                                            how to improve communication with people who exhibit
                                                                        affect the communication between individuals                                            that dimension
                                                                        from different cultures by identifying the
                                                                        requirements of successful cross-cultural
                                                                        communication. The course takes you through
                                                                        the communication styles for high or low-context
                                                                        situations and provides some key guidelines to
                                                                        improve your cross-cultural communication
                                                                        based on Hofstede's cultural dimensions model.
              Communicating Across Cultures                             Communicating effectively across cultures can be       Individuals who want to develop [Communicating Across Cultures]                                1 http://www.s
                                                                        very difficult. Not only must you pay attention to     and refine their cross-cultural recognize strategies for effective verbal                          killsoft.com/
                                                                        the cultural distinctions of your audience and         communication skills            communication in both high- and low-context cultures             catalog/detai
                                                                        adjust your style to them, but you also need to                                        classify guidelines for effective presentations as being          l.asp?Course
                                                                        adjust your style to different forms of                                                reflective of high- and low-context approaches                   Code=comm_
                                                                        communication. This course offers guidelines and                                       communicate effectively in a high- and low-context               26_a02_bs_en
                                                                        best practices for speaking and writing across                                         setting                                                                us000000
                                                                        cultures. The course also highlights the
                                                                        importance of keeping your audience's cultural
                                                                        expectations in mind when creating presentations
                                                                        and how to make your presentations effective in
                                                                        a variety of cross-cultural settings. Finally, the
                                                                        course provides a chance to practice
                                                                        communicating effectively through scenarios
                                                                        involving high- and low-context cultures.
              Improving Communication in Cross-cultural Relationships   Cross-cultural communication has assumed even          Individuals that want to develop [Improving Communication in Cross-cultural                    1 http://www.s
                                                                        greater significance in the current global business    and refine their cross-cultural Relationships                                                      killsoft.com/
                                                                        context where people from diverse cultures share       communication skills             recognize how to deal effectively with cultural                 catalog/detai
                                                                        common business goals and working spaces on a                                           differences to improve cross-cultural communication              l.asp?Course
                                                                        day-to-day basis. It is essential for a skilled                                         recognize tips and communication strategies to build            Code=comm_
                                                                        communicator to recognize and deal with cross-                                          rapport across cultures                                         26_a03_bs_en
                                                                        cultural differences and other barriers in the way                                      recognize behaviors that can hinder cross-cultural                    us000000
                                                                        of communication across cultures. To this end,                                          communication and actions to overcome them
                                                                        building positive relationships can go far in making
                                                                        cross-cultural communication more effective.
                                                                        This course takes you through some best
                                                                        practices and strategies to help you take your
                                                                        cross-cultural communication to a new level. It
                                                                        presents a structured approach for dealing with
                                                                        cultural differences and making necessary
                                                                        adjustments to your communication style. It also
                                                                        offers some tips and strategies to build rapport
                                                                        across cultures. Finally, it helps you recognize
                                                                        behaviors that can hinder cross-cultural
                                                                        communication and suggests suitable actions to
                                                                        overcome them.
       Getting Results Without Direct Authority                
1 Hour Courseware                
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                                                                                                                                                                                                                          s)
              Getting Results without Authority: Building Relationships    How can you get results if you don't have           Anyone who wants to develop [Getting Results without Authority: Building                        1 http://www.s
              and Credibility                                              authority? Cultivating relationships and            or refine their skills for getting Relationships and Credibility]                                   killsoft.com/
                                                                           establishing credibility are necessary, because     results when they don't have       identify how being able to influence others can benefit        catalog/detai
                                                                           they allow you to influence others. If you have     direct authority over the people you                                                               l.asp?Course
                                                                           effective influencing skills, you'll be able to get responsible for doing the work recognize how to cultivate relationships at work in                Code=comm_
                                                                           what you need or want from others –                                                    order to increase your ability to get results when you         27_a01_bs_en
                                                                           whether it's your boss, a peer, or someone in a                                        don't have direct authority                                          us000000
                                                                           completely different department. Effective                                             recognize how to build credibility at work so that you
                                                                           influencing, however, requires that you know how                                       can get the results you need
                                                                           to build good relationships, and that you have
                                                                           credibility. You won't be able to ask someone for
                                                                           help if you have antagonized that person, or if you
                                                                           haven't followed through on promises you made.
                                                                           In this course, you'll learn how to develop
                                                                           relationships and build credibility so that you can
                                                                           get the results you need at work. You'll also find
                                                                           out how being able to influence others benefits
              Getting Results without Authority: Persuasive                you. way to get results without authority is to
                                                                           One                                                 Anyone who wants to develop [Getting Results without Direct Authority: Reciprocity]             1 http://www.s
              Communication                                                leverage the law of reciprocity. For example, you or refine their skills for getting recognize how to carry out steps to develop an                     killsoft.com/
                                                                           help someone with a difficult analysis and that     results when they don't have       effective give-and-take strategy                               catalog/detai
                                                                           person in turn helps you put together a             direct authority over the people identify examples of possible trades you can offer to             l.asp?Course
                                                                           presentation. Or you support a colleague in a       responsible for doing the work gain influence                                                     Code=comm_
                                                                           meeting, and later you get a key role in that                                          match types of trades to examples of how they are              27_a03_bs_en
                                                                           colleague's project. For any trade to be                                               used                                                                 us000000
                                                                           successful, though, you need to know what others
                                                                           need and what resources you have to offer them
                                                                           that match those needs. Then the trade will be a
                                                                           valuable one. This course describes how to
                                                                           develop an effective give-and-take strategy so
                                                                           you can influence others to get the results you
                                                                           need. It also covers some possible objects of
                                                                           trades valued by others and available for you to
                                                                           offer. In addition, it discusses some of the
                                                                           different trading approaches you can take in
                                                                           different situations.
              Getting Results without Direct Authority: Reciprocity        Communicating persuasively is key when you          Anyone who wants to develop [Getting Results without Authority: Persuasive                      1 http://www.s
                                                                           want to get results in situations where you don't or refine their skills for getting Communication]                                                     killsoft.com/
                                                                           have direct authority. To communicate               results when they don't have       recognize how to communicate persuasively to get the           catalog/detai
                                                                           persuasively, it's important to think from the      direct authority over the people results you need                                                  l.asp?Course
                                                                           other person's perspective. How and what you        responsible for doing the work apply strategies for communicating persuasively to get             Code=comm_
                                                                           ask, and the sincerity of your concern for                                             results                                                        27_a02_bs_en
                                                                           addressing the other person's interests, will help                                     recognize how to overcome resistance when you need                   us000000
                                                                           smooth the way to getting the results you need.                                        to get results from someone over whom you don't have
                                                                           This course presents strategies for                                                    direct authority
                                                                           communicating persuasively when you don't have
                                                                           direct authority. It also describes ways to remain
                                                                           persuasive even when you face resistance from
                                                                           the person you are addressing.
              Getting Results without Direct Authority: Influencing Your   The idea that you can influence your boss may       Anyone who wants to develop [Getting Results without Direct Authority: Influencing              1 http://www.s
              Boss                                                         seem at odds with a traditional view of the boss- or refine their skills for getting Your Boss]                                                         killsoft.com/
                                                                           employee relationship. But you know best how        results when they don't have       recognize how to develop influence with your boss              catalog/detai
                                                                           you want to be managed to reach your goals, and direct authority over the people recognize how to influence your boss to give you more                 l.asp?Course
                                                                           if you focus on building a partnership with your    responsible for doing the work responsibility or direction                                        Code=comm_
                                                                           boss, you will find that you have more influence                                       apply steps for getting more responsibility from your          27_a04_bs_en
                                                                           than you think. In this course, you'll learn how to                                    boss, in a given scenario                                            us000000
                                                                           build influence with your boss by understanding
                                                                           his or her situation, and knowing what you can
                                                                           offer that benefits both your boss and you. You'll
                                                                           also find out how to influence your boss to get
                                                                           more responsibility or more direction when you
                                                                           need it.
1 Hour Courseware                
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gory- gory-                         Courseware Title                  Overview/Description                                         Target Audience             Lesson Objectives                                                    URL
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                                                                                                                                                                                                                         s)
       Listening Essentials                
              Listening Essentials: The Basics of Listening           Do you feel the need to better understand the         Individuals who want to develop    [Listening Essentials: The Basics of Listening]               1 http://www.s
                                                                      basic meaning of a conversation, or a                 or improve their skills for        recognize examples of types of listeners                          killsoft.com/
                                                                      presentation given at the workplace? What about       listening effectively within the   recognize examples of the techniques for active                 catalog/detai
                                                                      the need to identify what is being said to you in a   workplace                          listening                                                        l.asp?Course
                                                                      more effective manner? Although relatively                                               apply the techniques for active listening                       Code=comm_
                                                                      straightforward in theory, the process that                                                                                                              28_a01_bs_en
                                                                      transforms effective listening into successful                                                                                                                 us000000
                                                                      communication requires great skill, awareness,
                                                                      and practice. This course will review the various
                                                                      types of listeners and the benefits of being able
                                                                      to listen effectively when communicating. The
                                                                      course also reviews some popular misconceptions
                                                                      about listening. Active listening techniques for
                                                                      improving your listening and maximizing your
                                                                      understanding are also covered.
              Listening Essentials: Improving Your Listening Skills   There are many factors and variables that             Individuals who want to develop    [Listening Essentials: Improving Your Listening Skills]       1 http://www.s
                                                                      influence the way we listen. Listening to             or improve their skills for        recognize how to avoid distractions that block                    killsoft.com/
                                                                      understand and being able to truly identify what      listening effectively within the   effective listening                                             catalog/detai
                                                                      is being said to you is often easier said than        workplace                          identify examples of distractions that block effective           l.asp?Course
                                                                      done. Internal and external roadblocks can                                               listening                                                       Code=comm_
                                                                      interfere with how we listen and interpret the                                           determine which aspects of practicing emotional                 28_a02_bs_en
                                                                      information communicated to us. In this course,                                          control were dealt with appropriately in a given                      us000000
                                                                      you'll discover how roadblocks such as                                                   scenario
                                                                      distractions, emotions, and the way in which we                                          recognize how emotions can block effective listening,
                                                                      communicate can influence the way we listen and                                          given a scenario
                                                                      receive messages. The course also covers                                                 identify examples of speech that blocks effective
                                                                      strategies that you can use to avoid these                                               listening
                                                                      roadblocks and improve your listening skills.
       Constructive Feedback and Criticism                
             Giving Feedback                                          The performance of any organization depends       Anyone who wants to learn              [Giving Feedback]                                             1 http://www.s
                                                                      upon the performance of every individual. Giving more about giving feedback              match the types of feedback to situations when they               killsoft.com/
                                                                      feedback is a necessary skill and can involve                                            are used                                                        catalog/detai
                                                                      anyone in an organization, whether it is manager-                                        identify the purposes feedback serves                            l.asp?Course
                                                                      to-report, peer-to-peer, or report-to-manager.                                           determine whether feedback was given effectively in a           Code=comm_
                                                                      There are generally two types of feedback:                                               given scenario                                                  29_a01_bs_en
                                                                      positive feedback for reinforcing positive                                               give feedback using the three-step process                            us000000
                                                                      behavior, and corrective feedback for correcting
                                                                      negative behavior. The purpose of this course is
                                                                      to help you improve your skills in giving both
                                                                      types of feedback. The course starts by exploring
                                                                      the importance and purpose of feedback in
                                                                      general, and then discusses both positive and
                                                                      corrective feedback. You will also learn a three-
                                                                      step process for giving feedback, and will have a
                                                                      chance to practice giving feedback using this
                                                                      three-step process.
1 Hour Courseware                
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                                                                                                                                                                                                                  s)
              Giving Constructive Criticism                     Feedback is an essential element of successful         Anyone who wants to learn      [Giving Constructive Criticism]                                  1 http://www.s
                                                                businesses. Everyone benefits from the exchange        more about giving constructive identify the effects of destructive criticism and                    killsoft.com/
                                                                of meaningful, constructive criticism. But giving      criticism to subordinates      constructive criticism                                             catalog/detai
                                                                criticism that is constructive rather than                                            determine whether criticism was given effectively in a              l.asp?Course
                                                                destructive can be one of the most important and                                      given scenario                                                     Code=comm_
                                                                difficult skills to learn. Given thoughtlessly,                                       give criticism using the three-step process                        29_a02_bs_en
                                                                without proper preparation and consideration, it's                                                                                                             us000000
                                                                likely to be ignored by the recipient, or worse yet,
                                                                give offense. On the other hand, when given
                                                                properly, constructive criticism given by a
                                                                manager to an employee, or from a team leader to
                                                                a team member, is a powerful tool for improving
                                                                performance and increasing productivity. This
                                                                course starts by exploring the key differences,
                                                                the effects, and the importance of giving
                                                                constructive criticism as opposed to destructive
                                                                criticism. You will then learn a three-step
                                                                process for giving constructive criticism
                                                                effectively and have a chance to practice using it
                                                                in a RolePlay that simulates a realistic work
              Receiving Feedback and Criticism                  scenario. feedback so that we can learn and
                                                                We all need                                            Anyone who wants to learn       [Receiving Feedback and Criticism]                              1 http://www.s
                                                                improve. Sometimes feedback is on target, and its      more about receiving feedback   recognize the relationship between people's reactions               killsoft.com/
                                                                usefulness is apparent. Other times it may not be      from managers, reports, and     to feedback and their ability to use it to effect change          catalog/detai
                                                                as easy to receive. Being able to receive              peers                           in their performance or behavior                                   l.asp?Course
                                                                feedback and criticism appropriately without                                           identify the types of statements one might make to                Code=comm_
                                                                getting your emotions involved is an essential                                         negotiate a resolution                                            29_a03_bs_en
                                                                skill for success in the business world. People in                                     receive corrective feedback effectively                                 us000000
                                                                an organization need to be able to receive
                                                                corrective feedback effectively, whether from
                                                                someone in authority, a direct report, or a peer.
                                                                Doing so allows you to better understand your
                                                                colleagues' concerns, calm potentially heated
                                                                exchanges, and solve issues efficiently. This
                                                                course starts by exploring the reactions that
                                                                typically occur when a person receives corrective
                                                                feedback or criticism. You will also learn an
                                                                approach that you can use to help you receive
                                                                feedback in a productive manner and then have a
                                                                chance to practice receiving feedback using that
       Anger Management Essentials                              approach.
             Anger Management Essentials: Understanding Anger   Anger is a normal and even healthy emotion,            Anyone who wants to develop     [Anger Management Essentials: Understanding Anger]              1 http://www.s
                                                                rooted in the instinct for self-preservation. It       or refine their anger           match examples of how people typically express anger                killsoft.com/
                                                                provides important information about our               management skills in the        to the appropriate categories                                     catalog/detai
                                                                relationships with others and can help us face         workplace                       determine the cause of anger in a given scenario                   l.asp?Course
                                                                trouble and overcome obstacles. But if it's not                                        recognize how to use anger positively in the workplace            Code=comm_
                                                                managed properly, this powerful emotion can be                                                                                                           30_a01_bs_en
                                                                very destructive. And the consequences of poorly                                                                                                               us000000
                                                                managed anger in the workplace may be much
                                                                greater than in other contexts. Yet, its potential
                                                                benefits may also be greater. This course
                                                                explores the different ways that people express
                                                                anger and the common causes of anger in the
                                                                workplace. It also describes how you can use
                                                                anger positively in the workplace, and the
                                                                resulting benefits when you do.
1 Hour Courseware                
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                                                                                                                                                                                                                    s)
              Anger Management Essentials: Managing and Controlling   Anger is a subject that affects most everyone.        Anyone who wants to develop     [Anger Management Essentials: Managing and                   1 http://www.s
              Anger                                                   Some individuals need help in controlling their       or refine their anger           Controlling Anger]                                               killsoft.com/
                                                                      anger, whereas others need help to positively         management skills in the        recognize examples of steps that can help you manage           catalog/detai
                                                                      express feelings of anger that are buried. It's       workplace                       your own anger                                                  l.asp?Course
                                                                      important to find healthy ways of owning and                                          determine which strategies for dealing with an angry           Code=comm_
                                                                      expressing your anger. Otherwise, it may find                                         individual have been carried out effectively in a given        30_a02_bs_en
                                                                      some expression that is inappropriate, unhealthy,                                     scenario                                                             us000000
                                                                      or counterproductive. The key to managing anger                                       use steps for dealing with an angry individual in the
                                                                      is creating conditions in which anger can be                                          workplace
                                                                      expressed appropriately and productively. In this
                                                                      course, you'll learn how to handle your anger in a
                                                                      healthier, more balanced way. You'll also find out
                                                                      how to engage with angry people appropriately
                                                                      and effectively.
       Basic Presentation Skills                
             Basic Presentation Skills: Planning a Presentation       Even the most seasoned public speakers can            Individuals who want to improve [Basic Presentation Skills: Planning a Presentation]          1 http://www.s
                                                                      experience nerves before a major presentation.        their presentation skills       recognize how to analyze the audience for a                       killsoft.com/
                                                                      The successful ones, however, have learned how                                        presentation                                                    catalog/detai
                                                                      to make those nerves work for them. Positive                                          identify the value of knowing the audience for a                 l.asp?Course
                                                                      concern about the impact of a presentation can                                        presentation                                                    Code=comm_
                                                                      spur presenters to raise their game, enabling                                         determine whether the steps in organizing ideas for a           33_a01_bs_en
                                                                      them to get the desired results. For example, a                                       presentation have been carried out appropriately in a                 us000000
                                                                      presentation can be immeasurably improved if                                          given scenario
                                                                      you devote sufficient time and attention to three                                     match common types of presentations with
                                                                      key steps - analyzing your audience, organizing                                       descriptions
                                                                      your ideas, and selecting an appropriate
                                                                      presentation method. This course describes how
                                                                      to plan effectively for a presentation by carrying
                                                                      out these steps.
              Basic Presentation Skills: Creating a Presentation      Among the fears that people have about giving a       Individuals who want to improve [Basic Presentation Skills: Creating a Presentation]          1 http://www.s
                                                                      presentation is that they will get mixed up, forget   their presentation skills       determine the effectiveness of different parts of a               killsoft.com/
                                                                      to make a key point, or repeat themselves. One                                        presentation in a given scenario                                catalog/detai
                                                                      way to avoid this is to have a sound structure.                                       select the appropriate type of presentation aid to use           l.asp?Course
                                                                      Once you have identified the purpose and                                              for a given presentation                                        Code=comm_
                                                                      audience for the presentation, and come up with                                       evaluate the effectiveness of visuals for a given               33_a02_bs_en
                                                                      some ideas for what to say, you can transform                                         presentation                                                          us000000
                                                                      those ideas into a script or notes that will guide                                    describe how to effectively rehearse a presentation
                                                                      you through the presentation. You should start
                                                                      with an introduction, where you grab the attention
                                                                      of the audience and tell what you are going to do.
                                                                      Next, you need to support each of your key
                                                                      points and, at the same time, not lose the
                                                                      attention of the audience. At the end of your
                                                                      presentation, you need to give your audience a
                                                                      clear understanding of what happens next. You
                                                                      also must make your ending compelling. After all,
                                                                      this is how the audience will remember you. This
                                                                      course describes how to make these key parts of
                                                                      a presentation – the introduction,
                                                                      support content, and conclusion –
                                                                      memorable and effective. It also explains the
                                                                      purposes for which different presentation aids are
                                                                      used, as well as how to use visuals appropriately.
1 Hour Courseware                
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                                                                                                                                                                                                                        s)
              Basic Presentation Skills: Delivering a Presentation    Excellence in presentation can be achieved when        Individuals who want to improve [Basic Presentation Skills: Delivering a Presentation]          1 http://www.s
                                                                      the standard of your delivery matches the quality      their presentation skills       select the appropriate room setup for a given                       killsoft.com/
                                                                      of your content. You may have carefully planned                                        presentation                                                      catalog/detai
                                                                      and structured what you want to say, but if you                                        recognize how to prepare a room for a presentation                 l.asp?Course
                                                                      deliver your message in a monotone while                                               describe how to deal with stage fright                            Code=comm_
                                                                      standing stiffly, you're probably not going to                                         evaluate the effectiveness of a presenter's delivery in           33_a03_bs_en
                                                                      captivate the audience. Having diligently prepared                                     a given scenario                                                        us000000
                                                                      for your presentation, you need to make sure that                                      determine whether a presenter handles a question-and-
                                                                      your delivery is engaging. You need to                                                 answer session appropriately in a given scenario
                                                                      communicate your enthusiasm to the audience if
                                                                      you want them to be enthusiastic about your
                                                                      ideas. At the same time, you must appear
                                                                      composed and confident. This course describes
                                                                      how to make your delivery successful and
                                                                      memorable. It covers techniques for managing
                                                                      stage fright – the biggest problem most
                                                                      speakers have. It also explains how to set the
                                                                      right environment for your presentation by making
                                                                      the right choices about room layout and by
                                                                      preparing the room, including the equipment,
                                                                      lighting, and temperature. You'll also find out how
                                                                      to use your voice and body language to deliver
                                                                      your message clearly and effectively. Finally, the
                                                                      course outlines guidelines for handling audience
       Communicating Effectively with the "C" Level                   questions – an area most speakers are
           Preparing to Communicate Effectively at the "C" Level      Does your job require you to communicate               Individuals who want to develop   [Preparing to Communicate Effectively at the "C"              1 http://www.s
                                                                      mission-critical data with senior executives?          or refine their skills for        Level]                                                            killsoft.com/
                                                                      Perhaps you have opportunities to influence            communicating effectively with    identify what you need to be clear about when                   catalog/detai
                                                                      executive decision-making, but don't know how          the "C" Level                     preparing to communicate with senior executives                  l.asp?Course
                                                                      best to deliver your message. In order to make                                           identify the characteristics and drivers of senior              Code=comm_
                                                                      the most of your communication with the 'C'                                              executives that affect how you should communicate               31_a01_bs_en
                                                                      level, you need to be prepared. This course helps                                        with them                                                             us000000
                                                                      you shape and clarify your message, outlines the                                         determine which basic principles for communicating
                                                                      principles you should follow when approaching                                            with senior executives have been applied in a scenario
                                                                      communications with senior executives, and                                               recognize how to apply the principles to build
                                                                      provides important tips on how to build credibility                                      credibility with senior executives
                                                                      with the 'C' level. It also offers detailed guidance                                     plan the content of your meetings with senior
                                                                      on how to approach and plan meetings with senior                                         executives
                                                                      executives in order to ensure you are positioned                                         plan how to conduct a meeting with senior executives
                                                                      for success.
              Techniques for Communicating Effectively with Senior    Understanding how to communicate effectively           Anyone who wants to develop       [Techniques for Communicating Effectively with Senior         1 http://www.s
              Executives                                              with senior executives is a valuable skill for any     or refine their skills for        Executives]                                                       killsoft.com/
                                                                      professional. How else will you pitch your great       communicating effectively with    determine whether general principles for                        catalog/detai
                                                                      idea to your CEO or report on key successes or         the "C" Level                     communicating upward have been followed in a given               l.asp?Course
                                                                      failures? What if you've got only a few minutes to                                       scenario                                                        Code=comm_
                                                                      get your message across? This course provides                                            match communication platforms to characteristics                31_a02_bs_en
                                                                      direction on how to carry out executive-level                                            determine whether relevant guidelines have been                       us000000
                                                                      communications in both formal and informal                                               followed when using specific platforms to communicate
                                                                      settings. It also explores different                                                     with senior executives
                                                                      communications media and how they might be                                               recognize how to report or make a proposal to senior
                                                                      used to convey your message to senior                                                    executives
                                                                      executives. Finally, the course recognizes the                                           make a request to a senior executive
                                                                      different reasons why you might communicate
                                                                      with the "C" Level. It offers specific guidance on
                                                                      furnishing reports, making proposals, and
                                                                      requesting additional resources.
       Professional Networking Essentials  
1 Hour Courseware                
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                                                                                                                                                                                                                             (hour
                                                                                                                                                                                                                             s)
              Professional Networking Essentials: Finding Opportunities   In the modern connected business environment,         Businesspeople seeking to          [Professional Networking Essentials: Finding                   1 http://www.s
              To Make Connections                                         knowing the essentials of professional networking     develop confidence and skill in    Opportunities To Make Connections]                                 killsoft.com/
                                                                          is a major asset and key for success. Networking      their ability to network in a      define the meaning of networking                                 catalog/detai
                                                                          is all about people and making beneficial             modern professional                recognize examples of good networking opportunities               l.asp?Course
                                                                          connections that will help you build a stable and     environment                        make networking connections                                      Code=comm_
                                                                          fulfilling career. Unleashing the power of a                                                                                                              38_a01_bs_en
                                                                          network isn't something to be taken lightly. Poor                                                                                                               us000000
                                                                          networking skills and lack of etiquette can create
                                                                          roadblocks for you. However, with the right
                                                                          approach and techniques, the impact of a well-
                                                                          developed professional network can help make
                                                                          you more effective at work. This course
                                                                          demonstrates the basics of establishing a
                                                                          relationship through networking. From choosing
                                                                          the proper venue to developing mingling skills for
                                                                          the real and virtual worlds, this course shows you
                                                                          how to make an impact on professional contacts
                                                                          and strategically develop a flourishing
                                                                          professional network.
Leadership Curriculum                
      Leadership Essentials                
            Leadership Essentials: Motivating Employees                   Imagine what your organization would be like if       Supervisors, managers,             [Leadership Essentials: Motivating Employees]                  1 http://www.s
                                                                          you and your colleagues were not motivated.           directors, and individuals who     recognize the definition of motivation                             killsoft.com/
                                                                          Motivation is what drives people to accomplish        want to develop their leadership   recognize tactics that encourage intrinsic motivation            catalog/detai
                                                                          things, whether it be small tasks or large            skills                             by addressing higher-order needs in the workplace                 l.asp?Course
                                                                          undertakings. Without motivation, things simply                                          recognize how to involve, validate, and develop                    Code=lead_0
                                                                          would not get done. The ability to create an                                             employees                                                        5_a01_bs_enu
                                                                          environment that encourages motivation takes                                             recognize actions that encourage motivation by                          s000000
                                                                          both practice and skill as it's not a quality                                            enlisting the support of workplace systems
                                                                          inherent in most people. As a leader, your                                               take steps to encourage motivation in an individual
                                                                          capacity for motivating plays a key element in the                                       employee, in a given scenario
                                                                          success of your organization. This course
                                                                          provides you with an understanding of why
                                                                          motivating strategies are important as a leader. It
                                                                          also provides you with practical techniques for
                                                                          encouraging motivation among employees in your
                                                                          organization.
              Leadership Essentials: Communicating Vision                 Today's leaders must be able to communicate           Supervisors, managers,             [Leadership Essentials: Communicating Vision]                  1 http://www.s
                                                                          vision in such a way that the audience is engaged     directors, and individuals         identify approaches to communication that are likely to            killsoft.com/
                                                                          and everyone understands and internalizes the         wanting to develop their           be important to employees                                        catalog/detai
                                                                          message. Effective leadership communication           leadership skills                  match techniques for communicating vision to                      l.asp?Course
                                                                          gives purpose and meaning to the work that                                               examples of how to execute them                                    Code=lead_0
                                                                          people do. Leaders should strive to communicate                                          communicate vision to employees, as a leader in a                5_a02_bs_enu
                                                                          vision with a sense of integrity, building trust as                                      given scenario                                                          s000000
                                                                          an individual and as a leader. This course
                                                                          provides a general introduction to vision
                                                                          communication, including its nature and its
                                                                          purpose. You will be guided through numerous
                                                                          techniques and methods for a leader to
                                                                          successfully communicate vision, such as
                                                                          personalizing and multiplying a clear message,
                                                                          communicating enthusiasm in an authentic way,
                                                                          and making the organization's vision the
                                                                          employees' own vision.
1 Hour Courseware                
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                                                                                                                                                                                                                                 s)
              Leadership Essentials: Building Your Influence as a Leader   Why is it so hard to get people to agree to a good      Supervisors, managers,             [Leadership Essentials: Building Your Influence as a            1 http://www.s
                                                                           idea? Why are some leaders constantly faced with        directors, and individuals         Leader]                                                             killsoft.com/
                                                                           challenges and objections? Reaching agreement           wanting to develop their           recognize and classify examples of techniques for                 catalog/detai
                                                                           as a leader does not mean you should manipulate         leadership skills                  influencing people                                                 l.asp?Course
                                                                           or force people to accept your ideas and                                                   recognize actions that use politics to influence others             Code=lead_0
                                                                           accomplish your objectives; there are ethical                                              in a positive way                                                 5_a03_bs_enu
                                                                           ways for leaders to successfully build influence.                                          use influence techniques to persuade others while                        s000000
                                                                           Leaders attempting to influence and persuade                                               avoiding the negative use of politics, in a given
                                                                           others are faced with the challenges of navigating                                         scenario
                                                                           through organizational politics. An effective leader
                                                                           recognizes that organizational politics can provide
                                                                           positive ways to influence others in order to
                                                                           accomplish goals. In this course, you will be
                                                                           guided through numerous methods and strategies
                                                                           for effectively influencing a team to accept your
                                                                           ideas. You'll be introduced to the importance of
                                                                           political awareness and the essential skills
                                                                           involved in using positive politics and avoiding
                                                                           negative politics when persuading others. You'll
                                                                           also have an opportunity to practice methods for
                                                                           influencing effectively and ethically.
              Leadership Essentials: Leading with Emotional Intelligence   Poised, outgoing, cheerful, having empathy for          Individuals, supervisors,          [Leadership Essentials: Leading with Emotional                  1 http://www.s
                                                                           others, being able to express feelings directly but     managers, and directors. The       Intelligence]                                                       killsoft.com/
                                                                           appropriately, and having the capacity for              course would also be suitable      recognize why emotional intelligence is important in the          catalog/detai
                                                                           developing relationships. All of these abilities        for those executives wishing to    workplace                                                          l.asp?Course
                                                                           distinguish individuals with high emotional             refresh their leadership skills.   match emotional intelligence competencies to their                  Code=lead_0
                                                                           intelligence. Emotional intelligence is a more                                             associated domains                                                5_a04_bs_enu
                                                                           reliable predictor of success than intellect!                                              recognize which perception competencies need                             s000000
                                                                           Leaders with a strong mixture of emotional                                                 improvement and recommend techniques for cultivating
                                                                           awareness, self-management, and social skills                                              them, in a given scenario
                                                                           navigate relationships more effectively and are                                            choose actions that demonstrate emotional intelligence
                                                                           more likely to be successful in their personal and                                         in controlling emotions
                                                                           professional lives. This course provides you with                                          recognize actions that demonstrate emotional
                                                                           an understanding of why emotional intelligence                                             intelligence in facilitating
                                                                           abilities are important as a leader. It also provides
                                                                           you with practical, positive techniques for
                                                                           promoting and improving emotional intelligence as
                                                                           a leader within your business environment.
              Leadership Essentials: Leading Business Execution            How many times have you and your team decided           Supervisors, managers,             [Leadership Essentials: Leading Business Execution]             1 http://www.s
                                                                           on new plans to make day-to-day processes               directors, and individuals         recognize the meaning of business execution                         killsoft.com/
                                                                           more efficient, only to watch months slip by with       wanting to develop their           recognize how to leverage your business planning to               catalog/detai
                                                                           those plans unexecuted? Why don't certain tasks         leadership skills                  support business execution                                         l.asp?Course
                                                                           get executed? Why do things stay the same, even                                            classify examples of strategies for leveraging the                  Code=lead_0
                                                                           when the change is critical to your team? This                                             "people" component of business execution                          5_a05_bs_enu
                                                                           course provides you with techniques and                                                    support business execution through people and                            s000000
                                                                           strategies for executing business strategy, and                                            practice, in a given scenario
                                                                           more importantly, ideas on how to cultivate a
                                                                           culture that supports the active business
                                                                           execution needed to keep pace with today's fast-
                                                                           changing world. Specifically, the course will
                                                                           explore techniques for fostering a culture of
                                                                           business execution, one that leverages planning,
                                                                           people, and practice in an integrated approach to
                                                                           business execution.
1 Hour Courseware                
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                                                                                                                                                                                                                s)
              Leadership Essentials: Leading Innovation             Creativity and innovation are critical components     Supervisors, managers,       [Leadership Essentials: Leading Innovation]                   1 http://www.s
                                                                    of just about every organization. But innovation      directors, and individuals   classify examples of questions that can be used to                killsoft.com/
                                                                    doesn't pertain only to new inventions, products,     wanting to develop their     assess characteristics of a business innovation culture         catalog/detai
                                                                    or reworked designs. It also involves incremental     leadership skills            associate the characteristics of an innovation leader            l.asp?Course
                                                                    improvements to the way things are done.                                           with the actions that reflect them                                Code=lead_0
                                                                    Knowing how to build and support an innovative                                     assess an organization's innovation culture and plan            5_a06_bs_enu
                                                                    culture is an important skill for any leader to                                    leadership actions to strengthen it in a given scenario                s000000
                                                                    master. The impetus for innovation can come                                        recognize actions that are likely to attract and nurture
                                                                    from the top of the organization, and it can come                                  innovators
                                                                    from the people engaged in day-to-day
                                                                    production. Building an innovative culture is a
                                                                    responsibility for leaders and employees across
                                                                    organizational hierarchies. This course provides
                                                                    you with an understanding of what an innovative
                                                                    culture is and what qualities a leader needs to
                                                                    best foster innovation. It also provides you with
                                                                    practical techniques for cultivating and leading
                                                                    innovation.
              Leadership Essentials: Leading Change                 Change is not an event; it is a process. Change       Supervisors, managers,       [Leadership Essentials: Leading Change]                       1 http://www.s
                                                                    can happen quickly and, in some situations, can       directors, and individuals   recognize various types of change obstacles in an                 killsoft.com/
                                                                    be urgent! However, it can take time for              wanting to develop their     organization                                                    catalog/detai
                                                                    individuals to make the transition from one way of    leadership skills            match roots of inertia with actions that help combat             l.asp?Course
                                                                    working to another. The change process isn't                                       and replace them with imperatives                                 Code=lead_0
                                                                    simply about introducing new systems –                                             recognize appropriate ways to communicate change                5_a07_bs_enu
                                                                    it's about leading people from an old way of                                       use appropriate techniques as a leader to introduce                    s000000
                                                                    working to a new way of working, and it's vital                                    and follow through with change, in a given scenario
                                                                    that you lead the change through to completion!
                                                                    It's important to recognize that your role is to
                                                                    support individuals through the transition and
                                                                    remove obstacles that can hinder a smooth
                                                                    transition from one process to another. This
                                                                    course provides you with strategies for leading
                                                                    changes within an organization, including effective
                                                                    approaches to introducing and communicating
                                                                    change. It also provides practical strategies for
                                                                    dealing with sources of employee resistance to
                                                                    change, and for removing organizational obstacles
                                                                    to ensure the transition is followed through.
              Leadership Essentials: Creating Your Own Leadership   Creating your own leadership development plan is      Supervisors, managers,       [Leadership Essentials: Creating Your Own Leadership          1 http://www.s
              Development Plan                                      a significant part of any successful and valuable     directors, and individuals   Development Plan]                                                 killsoft.com/
                                                                    leadership-development strategy. Leadership           wanting to develop their     identify the key results of a leader's self-assessment          catalog/detai
                                                                    development plans help to ensure that you remain      leadership skills            process                                                          l.asp?Course
                                                                    focused on what is required to continually grow                                    recognize strategies for formulating your leadership              Code=lead_0
                                                                    and develop as a leader. This includes assessing                                   vision and approaching potential obstacles to that              5_a08_bs_enu
                                                                    your own style, values, and requirements, as well                                  vision                                                                 s000000
                                                                    as identifying development goals, objectives, and                                  choose appropriate objectives and actions for a
                                                                    actions. This course explores ways to assess                                       leadership development plan, in a given scenario
                                                                    yourself as a leader, establish a vision for the                                   recognize strategies designed to help sustain
                                                                    future, and identify obstacles to that vision. It                                  leadership development
                                                                    also teaches practical approaches for setting                                      determine whether a leadership development plan
                                                                    development goals, objectives, and actions                                         exhibits key characteristics
                                                                    designed to move you toward your vision. Lastly,
                                                                    it provides useful criteria for evaluating a
                                                                    personal leadership development plan.
       Employee Engagement                
1 Hour Courseware                
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                                                                                                                                                                                                               s)
              The Benefits and Challenges of Engaging Employees   Creating an engaged and motivated workforce        Our target audience for this    [The Benefits and Challenges of Engaging Employees]            1 http://www.s
                                                                  can help make an organization more innovative,     path includes individuals,      identify the key characteristics of an engaged                     killsoft.com/
                                                                  productive, and profitable. This course reviews    supervisors, managers, and      workforce                                                        catalog/detai
                                                                  the benefits of having an engaged workforce and    directors. The course would     recognize examples of engaged employees in a                      l.asp?Course
                                                                  defines the attributes and actions of engaged      also be suitable for those      scenario                                                           Code=lead_0
                                                                  employees. It also explores employee motivation    executives wishing to refresh   recognize key traits of engaged employees                        6_a01_bs_enu
                                                                  and commitment challenges and examines how         their employee engagement       recognize common challenges of engaging employees                       s000000
                                                                  employee engagement links to the bottom line.      skills.
              Maintaining an Engaging Organization                An engaging organization depends on an engaged     Individuals, supervisors,       [Maintaining an Engaging Organization]                         1 http://www.s
                                                                  workforce – but different employees are            managers, and directors;        recognize areas to look at to assess engagement and                killsoft.com/
                                                                  motivated in different ways. However, with the     executives wishing to refresh   commitment in your organization or team                          catalog/detai
                                                                  proper tools, understanding, and strategies,       their employee engagement       recognize actions you can take to drive engagement in             l.asp?Course
                                                                  managers can foster a motivational environment     skills                          your team or organization                                          Code=lead_0
                                                                  that helps employees become more engaged with                                      recognize examples of actions you can take to become             6_a02_bs_enu
                                                                  the organization, so that they perform more                                        an engaged leader                                                       s000000
                                                                  effectively and positively. This course explains
                                                                  how to identify what does and does not motivate
                                                                  employees and introduces tools you can use to
                                                                  assess levels of motivation. It also shows how
                                                                  you can drive engagement within your
                                                                  organization to create a place where people want
                                                                  to work and provides strategies to help you
                                                                  become a motivating and engaging manager.
Personal Development Curriculum                
      Telecommuting and the Remote Employee                
            Telecommuting Basics: Maximizing Productivity as a    Telecommuting is a widely adopted work             Anyone who is or will be        [Telecommuting Basics: Maximizing Productivity as a            1 http://www.s
            Remote Employee                                       arrangement. Globalization, work-life balance, and telecommuting                   Remote Employee]                                                   killsoft.com/
                                                                  even green business or environmental concerns                                      recognize examples of the criteria that indicate that a          catalog/detai
                                                                  have exponentially increased the number of                                         situation is suitable for telecommuting                           l.asp?Course
                                                                  telecommuters and remote workers. Individuals                                      recognize the types of jobs or tasks that lend                    Code=pd_08_
                                                                  and employers have a number of things to                                           themselves to telecommuting                                      a01_bs_enus0
                                                                  consider when deciding whether working remotely                                    recognize the requirements to create a productive                          00000
                                                                  is possible, necessary, or desired. Once the                                       home office
                                                                  decision is made, the goal is to create and                                        recognize how to avoid time wasters and stay
                                                                  maintain a productive remote work environment.                                     motivated
                                                                  This course provides an introduction to                                            recognize how to deal with telecommuting challenges
                                                                  telecommuting, including helping you determine
                                                                  whether telecommuting is right for you, given the
                                                                  type of job you have and the tasks involved. It
                                                                  also provides information that will be useful for
                                                                  helping you set up your home office so you can
                                                                  be as productive as possible. You will learn about
                                                                  some of the challenges telecommuting presents,
                                                                  and some solutions that will help you create and
                                                                  maintain a productive remote work environment.
1 Hour Courseware                
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2     3
                                                                                                                                                                                                                      (hour
                                                                                                                                                                                                                      s)
              Telecommuting Basics: Communication Strategies for          With the trend toward telecommuting on the rise Anyone who is or will be              [Telecommuting Basics: Communication Strategies for        1 http://www.s
              the Remote Employee                                         in many sectors, employees are faced with the        telecommuting                    the Remote Employee]                                           killsoft.com/
                                                                          growing challenges of working and communicating                                       recognize the qualities you need to communicate              catalog/detai
                                                                          in virtual offices. Virtual offices can span                                          effectively                                                   l.asp?Course
                                                                          countries and continents, and effective                                               recognize how to use communication appropriately to           Code=pd_08_
                                                                          communication skills are not only important, but                                      stay connected to your coworkers                             a02_bs_enus0
                                                                          are the very key to telecommuters' success and                                        recognize how to build trust with your colleagues and                  00000
                                                                          their ability to move forward in their careers. This                                  boss
                                                                          course provides you with an understanding of the                                      recognize how to listen effectively
                                                                          importance of communication skills when working                                       communicate effectively as a telecommuter
                                                                          as a telecommuter and also covers how career                                          identify the actions you can take to move your career
                                                                          advancement can be achieved while working in a                                        forward
                                                                          remote environment. You will be introduced to
                                                                          key strategies that should be used for
                                                                          communications. The course demonstrates
                                                                          methods of maintaining presence in the office
                                                                          when not physically there and also deals with why
                                                                          trust is especially important between
                                                                          telecommuters and their colleagues and
                                                                          managers. You will discover how applying the
                                                                          principles of effective listening can improve the
                                                                          way you communicate.
       Generating Creative & Innovative Ideas                
            Generating Creative and Innovative Ideas: Enhancing Your    What makes a person creative? Do you consider          Any individual who wants to be [Generating Creative and Innovative Ideas: Enhancing          1 http://www.s
            Creativity                                                  yourself creative? Certain personal                    more creative and innovative at Your Creativity]                                                 killsoft.com/
                                                                        characteristics have been linked with creativity       work                            recognize the importance of various personal                   catalog/detai
                                                                        – for example, a willingness to take                                                   characteristics of creative people                              l.asp?Course
                                                                        risks, the ability to connect diverse ideas, and                                       recognize ways to overcome personal barriers to                 Code=pd_09_
                                                                        open-mindedness. And most important, perhaps,                                          creativity                                                     a01_bs_enus0
                                                                        is believing that you are creative. Many people                                        match techniques for enhancing creativity with                           00000
                                                                        get stuck because they think 'I'm not a creative                                       examples of how to execute them
                                                                        person.' But everyone has creative potential.                                          identify the benefits of being creative
                                                                        Understanding the characteristics you possess
                                                                        that boost your creativity and those that inhibit it
                                                                        can help you enhance your creative output in the
                                                                        workplace. This course explores the essential
                                                                        attributes of a creative person. It also describes
                                                                        barriers to creativity and how to overcome these.
                                                                        In addition, it demonstrates how you can enhance
                                                                        your creativity in the workplace.
              Generating Creative and Innovative Ideas: Maximizing Team Is creativity within everyone's grasp? Does            Team leaders and any             [Generating Creative and Innovative Ideas: Maximizing       1 http://www.s
              Creativity                                                creativity come naturally within a team, or is this    individuals on a team who want   Team Creativity]                                                killsoft.com/
                                                                        a skill that some learn and others don't? Like         to cultivate the creative        recognize characteristics that foster team creativity in      catalog/detai
                                                                        anything, creativity and innovation can flourish       potential of their team          a work environment                                             l.asp?Course
                                                                        when cultivated with the right tools. This course                                       recognize the five steps for brainstorming creative            Code=pd_09_
                                                                        discusses how to maximize team creativity. It                                           ideas                                                         a02_bs_enus0
                                                                        explores the conditions in the work environment                                         facilitate a brainstorming session to generate ideas for                00000
                                                                        that help encourage team creativity, such as                                            a given situation
                                                                        diversity among team members. In addition, it                                           recognize how role playing helps teams generate
                                                                        describes team methods for fostering creativity,                                        creative ideas
                                                                        including such techniques as brainstorming and
                                                                        role playing.
1 Hour Courseware                
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                                                                                                                                                                                                                               (hour
                                                                                                                                                                                                                               s)
              Generating Creative and Innovative Ideas: Verifying and    Generating creative ideas can be a very exciting      Any individual who wants to         [Generating Creative and Innovative Ideas: Verifying             1 http://www.s
              Building on Ideas                                          and stimulating process. This is particularly true    check the workability of            and Building on Ideas]                                               killsoft.com/
                                                                         during the initial stages of idea generation, when    creative ideas and effectively      match each stage of the creative process with the                  catalog/detai
                                                                         many adopt an 'anything goes' approach. Later,        build on those ideas                description of its purpose                                          l.asp?Course
                                                                         however, the workability of ideas needs to be                                             determine which method to use to verify the                         Code=pd_09_
                                                                         verified, or checked. Ideas are more likely to be                                         workability of an idea in a given scenario                         a03_bs_enus0
                                                                         relevant and useful when they have been                                                   identify statements that describe the purpose and                            00000
                                                                         assessed in the context of organizational needs,                                          activities of the verifying stage of the creative process
                                                                         strategies, and resources. Some techniques that                                           use criteria for evaluating a build to determine the best
                                                                         can help verify ideas are getting the opinions of                                         proposed build for a given idea
                                                                         key people and using simulations. Building on                                             identify criteria-based questions that can be used to
                                                                         ideas continues the process of verifying ideas by                                         evaluate the effectiveness of a suggestion made to
                                                                         helping to make those ideas more clear, relevant,                                         build on an idea
                                                                         and feasible. This course covers a variety of
                                                                         techniques used to verify and build on creative
                                                                         ideas. It outlines when to use research and when
                                                                         to use simulations to check the workability of an
                                                                         idea. In addition, it discusses ways to build on
                                                                         ideas effectively.
       Diversity on the Job                
             Diversity on the Job: The Importance of Diversity and the   Imagine for a minute that you work in a place         Individuals who have an interest    [Diversity on the Job: The Importance of Diversity and           1 http://www.s
             Changing Workplace                                          where everyone is the same. All of your               in cultivating their                the Changing Workplace]                                              killsoft.com/
                                                                         coworkers are of the same ethnicity, gender,          understanding of diversity in the   identify key concepts related to diversity in the                  catalog/detai
                                                                         educational background, and socioeconomic             workplace                           workplace                                                           l.asp?Course
                                                                         standing. You work with a group of people                                                 identify the benefits enjoyed by companies that value               Code=pd_07_
                                                                         essentially cut from the same cloth, so where will                                        diversity as a desirable characteristic of their                   a01_bs_enus0
                                                                         new ideas come from? How will the group have                                              organization                                                                 00000
                                                                         the ability to understand things from a different                                         recognize the implications of the principal barriers to
                                                                         point of view? Without diversity in the workplace,                                        diversity in the workplace
                                                                         organizations run the risk of becoming
                                                                         monocultural and only viewing things from a very
                                                                         limited perspective. The organization provides the
                                                                         structure for operation of the business and often
                                                                         defines the culture, but it's the individuals
                                                                         interacting within the organization who carry out
                                                                         the mission of the organization. Rather than
                                                                         address the legal underpinnings and requirements
                                                                         related to diversity, this course focuses on how
                                                                         to leverage the diversity that exists within the
                                                                         organization. It defines diversity and dispels some
                                                                         common myths that surround the topic of
                                                                         diversity. The importance of diversity within the
                                                                         ever-changing workplace is described, including
              Diversity on the Job: Diversity and You                    the impact of globalization. This course also
                                                                         Just as organizations must respond to                 Anyone who has an interest in       [Diversity on the Job: Diversity and You]                        1 http://www.s
                                                                         demographic and social changes that introduce         cultivating their understanding     recognize what you can do to become aware of your                    killsoft.com/
                                                                         new languages, cultures, values, and attitudes to     of diversity in the workplace       values, beliefs, and biases                                        catalog/detai
                                                                         the workplace, so must you as an individual. To                                           recognize how to adjust your self-talk to manage your               l.asp?Course
                                                                         understand and appreciate diversity, you must                                             reactions in challenging situations involving diversity             Code=pd_07_
                                                                         develop an understanding of yourself and the                                              recognize guidelines for embracing social and cultural             a02_bs_enus0
                                                                         ways in which you and others view the world.                                              diversity in the workplace                                                   00000
                                                                         Your ability to use a variety of strategies to                                            identify strategies to communicate effectively in a
                                                                         effectively deal with diverse situations in and out                                       diverse setting and their implications
                                                                         of the workplace is very important. Equally
                                                                         important is the ability to share these effective
                                                                         strategies openly, to leverage the diversity that
                                                                         exists within the organization. This course
                                                                         identifies strategies to help you become aware of
                                                                         your attitudes toward diversity; increase your
                                                                         acceptance of diverse cultures, people, and ideas;
                                                                         and become an advocate for diversity within the
                                                                         workplace.
1 Hour Courseware                
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gory- gory-                         Courseware Title                      Overview/Description                                         Target Audience           Lesson Objectives                                                      URL
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                                                                                                                                                                                                                             (hour
                                                                                                                                                                                                                             s)
       Optimizing Your Work/Life Balance                
             Optimizing Your Work/Life Balance: Analyzing Your Life       Do you fill your life with many activities and then   This course is aimed at           [Optimizing Your Work/Life Balance: Analyzing Your             1 http://www.s
             Balance                                                      find it's tricky getting a good balance between       individuals who wish to balance Life Balance]                                                        killsoft.com/
                                                                          them? Getting the balance right can provide you       their work/life responsibilities. recognize key elements to analyze in order to keep               catalog/detai
                                                                          with tremendous payback, but where does this                                            your work/life balance under control                              l.asp?Course
                                                                          balance lie? You want to feel fulfilled and in                                          identify the main elements of a technique to effectively          Code=pd_06_
                                                                          harmony with yourself and your world. You know                                          balance the demands of your work with your private               a01_bs_enus0
                                                                          finding a balance is good for you, and also                                             life                                                                       00000
                                                                          impacts positively on your family, friends, and                                         overcome an external obstacle in a given scenario
                                                                          coworkers. This course highlights techniques you
                                                                          can use to analyze your current level of balance
                                                                          between work and life responsibilities. It covers
                                                                          ways to assess your current work/life balance
                                                                          and overcome internal and external obstacles to
                                                                          achieving balance. Only through properly
                                                                          understanding where you are, in relation to where
                                                                          you want to be, can you begin to construct a map
                                                                          that will take you to your objective of a balanced,
                                                                          fulfilled life.
              Optimizing Your Work/Life Balance: Maintaining Your Life    You have the knowledge to assess current              This course is aimed at           [Optimizing Your Work/Life Balance: Maintaining Your           1 http://www.s
              Balance                                                     work/life balance and overcome internal and           individuals who want to balance Life Balance]                                                        killsoft.com/
                                                                          external obstacles to achieving balance. You          their work/life responsibilities. recognize examples of ways you can simplify your life            catalog/detai
                                                                          know where you are and where you want to be,                                            identify appropriate responses to excessive demands               l.asp?Course
                                                                          but now what? How do you achieve and maintain                                           by assertively setting limits in a given scenario                 Code=pd_06_
                                                                          that balance? How will it be affected by external                                       recognize how to reframe a situation                             a02_bs_enus0
                                                                          factors and behaviors? This course will focus on                                                                                                                   00000
                                                                          techniques for maintaining work/life balance. It
                                                                          includes recognizing the behaviors of
                                                                          passiveness, aggressiveness, and assertiveness
                                                                          and how those affect a person's ability to find
                                                                          balance in life. Techniques that can be used to
                                                                          achieve and preserve balance are also discussed.
              Optimizing Your Work/Life Balance: Taking Control of Your   In 'Occupational Stress,' Stephen Palmer wrote        This course is aimed at           [Optimizing Your Work/Life Balance: Taking Control of          1 http://www.s
              Stress                                                      'Stress is the psychological, physiological and       individuals who wish to balance Your Stress]                                                         killsoft.com/
                                                                          behavioral response by an individual when they        their work/life responsibilities. recognize key concepts about how stress manifests                catalog/detai
                                                                          perceive a lack of equilibrium between the                                              itself in your life                                               l.asp?Course
                                                                          demands placed upon them and their ability to                                           identify the main characteristics and symptoms of                 Code=pd_06_
                                                                          meet those demands, which, over a period of                                             burnout                                                          a03_bs_enus0
                                                                          time, leads to ill-health.' Are you constantly                                          recognize examples of actions and strategies to cope                       00000
                                                                          adding items to your to-do list and it seems like                                       with stress and prevent full-blown burnout
                                                                          your list never shrinks? Are you feeling                                                use the ABC model to manage your reaction to a
                                                                          overwhelmed at work and at home? Are you                                                stressful situation and challenge irrational thoughts
                                                                          afraid that stress is starting to negatively impact                                     sequence examples of the steps of the ABC model
                                                                          your health and relationships? Stress is produced                                       used to better manage your reaction to stressful
                                                                          by your own feelings and reactions to certain                                           events
                                                                          external events, rather than by the events
                                                                          themselves. And while you may not always be
                                                                          able to control the external events that are
                                                                          causing you stress, you can control your
                                                                          reactions to them and how you handle them. This
                                                                          course will explain how the signs and symptoms
                                                                          of stress could be of physiological, behavioral,
                                                                          and psychological nature and where these
                                                                          stresses can come from. This course reviews
                                                                          strategies for coping with stress and avoiding
                                                                          burnout. The course also covers how you can
       Managing Your Career                                               positively change your responses to stress once
1 Hour Courseware                
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                                                                                                                                                                                                                         s)
              Managing Your Career: Creating a Plan                      Getting and keeping your career on track takes        Employees at all levels who     [Managing Your Career: Creating a Plan]                        1 http://www.s
                                                                         careful planning. Those who wait for opportunities    want to advance their career    identify the types of questions you should ask to                  killsoft.com/
                                                                         to come knocking may be left behind.                                                  evaluate your career                                             catalog/detai
                                                                         Approaching your career proactively and being                                         determine your main strengths                                     l.asp?Course
                                                                         able to recognize opportunities to move ahead                                         recognize ways to deal with weaknesses                            Code=pd_10_
                                                                         are key to smart career management. It starts                                         recognize the steps involved in developing a career              a01_bs_enus0
                                                                         with knowing yourself and what you want to do so                                      plan                                                                       00000
                                                                         that you can align your career moves with your
                                                                         goals. This course guides you through the
                                                                         process of taking stock of your present situation
                                                                         and determining the best way ahead. It starts
                                                                         with taking inventory of your values, interests,
                                                                         skills, and needs. Then based on these findings,
                                                                         you can determine your strengths. This course
                                                                         provides examples of roles in which you could use
                                                                         those strengths. It also provides tips on how to
                                                                         deal with any weaknesses that are holding you
              Managing Your Career: Getting on the Right Track           back. career on automatic pilot? When was the
                                                                         Is your                                               Employees at all levels who     [Managing Your Career: Getting on the Right Track]             1 http://www.s
                                                                         last time you took a look around to see if the        want to advance their careers   recognize strategies for successful in-house job                   killsoft.com/
                                                                         direction in which you are heading is really what                                     changes                                                          catalog/detai
                                                                         you want? It's important to take time out to                                          sequence the steps for creating and implementing a                l.asp?Course
                                                                         reflect on your current situation to ensure that                                      promotion plan                                                    Code=pd_10_
                                                                         you're still on the right path and that the current                                   recognize the benefits of having a promotion plan                a02_bs_enus0
                                                                         path is the best one for you. This course                                             identify examples of strategies you can use to                             00000
                                                                         identifies tips for successfully advancing your                                       successfully ask for assignments that will advance
                                                                         career, making lateral moves within an                                                your career
                                                                         organization, and ways of successfully moving on                                      recognize ways to successfully move on to a different
                                                                         to a different employer. This course also focuses                                     employer to keep your career on track
                                                                         on the benefits of having a promotion plan and
                                                                         the creation and implementation of an effective
                                                                         promotion plan. How to ask for assignments that
                                                                         will move your career forward is also covered.
                                                                         Because even when you're on the right track,
                                                                         keeping your career moving forward takes work.
              Managing Your Career: Professional Networking Essentials   Do you have a strong professional network of          Employees at all levels who     [Managing Your Career: Professional Networking                 1 http://www.s
                                                                         people who can help you move forward                  want to advance their career    Essentials]                                                        killsoft.com/
                                                                         professionally? Does the thought of networking                                        recognize how to employ best practices for                       catalog/detai
                                                                         scare you because you feel uncomfortable in                                           establishing a business network                                   l.asp?Course
                                                                         situations where you're expected to be outgoing                                       recognize the importance of learning how to establish a           Code=pd_10_
                                                                         and make conversation with people you don't                                           business network                                                 a03_bs_enus0
                                                                         know? Regardless of your strengths and                                                use strategies for conversing with new contacts during                     00000
                                                                         weaknesses, situation or occupation, a key factor                                     a networking opportunity
                                                                         in advancing your career is using good                                                recognize strategies you can use to maintain your
                                                                         communication skills to build strong professional                                     business network
                                                                         relationships and maintain an effective business
                                                                         network of contacts. This course provides you
                                                                         with the essential communication skills required
                                                                         to establish a business network and includes
                                                                         strategies for building rapport with new contacts
                                                                         during networking opportunities. It also covers
                                                                         best practices for maintaining your network so
                                                                         that business contacts can help you achieve your
                                                                         career goals.
1 Hour Courseware                
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gory- gory-                         Courseware Title             Overview/Description                                       Target Audience         Lesson Objectives                                                      URL
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                                                                                                                                                                                                             s)
              Managing Your Career: You and Your Boss            Your boss can be the lifeline to your future.       Employees at all levels who    [Managing Your Career: You and Your Boss]                     1 http://www.s
                                                                 Typically, no one has more influence over your      want to advance their career   recognize ways to build a successful relationship with            killsoft.com/
                                                                 immediate and long-term success than the                                           your boss                                                       catalog/detai
                                                                 person to whom you report. Not only will you find                                  recognize ways to get in tune with your boss                     l.asp?Course
                                                                 enjoyment and reward in your current position,                                     give feedback to your boss                                       Code=pd_10_
                                                                 but you want your boss to be a source of support                                                                                                   a04_bs_enus0
                                                                 when the day comes that you are ready to move                                                                                                                00000
                                                                 ahead with your career. This course teaches
                                                                 strategies for building a strong professional
                                                                 relationship with your boss. It explains various
                                                                 ways you can become aligned with your boss and
                                                                 even how to give your boss constructive
                                                                 feedback.
              Managing Your Career: Leveraging the Performance   The performance appraisal process just may be       Employees at all levels who    [Managing Your Career: Leveraging the Performance             1 http://www.s
              Appraisal                                          the most valuable tool you have to advance your     want to advance their career   Appraisal]                                                        killsoft.com/
                                                                 career. Unfortunately, employees often don't                                       determine whether a given employee has adequately               catalog/detai
                                                                 recognize the opportunities they have to benefit                                   prepared for a formal performance appraisal                      l.asp?Course
                                                                 from their performance appraisals. Instead, they                                   recognize strategies for maximizing the effectiveness            Code=pd_10_
                                                                 regard the whole process as something to dread                                     of a formal performance appraisal                               a05_bs_enus0
                                                                 and avoid. They frequently misunderstand the                                       recognize how to implement the periodic appraisal                         00000
                                                                 feedback they're given and refuse to see the                                       strategy appropriately
                                                                 appraisal as a career enhancement tool. This
                                                                 course explains the value of learning how to
                                                                 manage the performance appraisal process on a
                                                                 year-round basis and tips for using formal and
                                                                 informal performance appraisal to the best
                                                                 advantage. The course also outlines how
                                                                 implementing periodic appraisal strategy can be
                                                                 used to move your career forward. Recognizing
                                                                 and controlling the damage of a bad appraisal is
                                                                 also covered.
       Effective Time Management                
              Time Management: Analyzing Your Use of Time        Do you have too much time on your hands? With Individuals who want to develop      [Time Management: Analyzing Your Use of Time]                 1 http://www.s
                                                                 all of the pressures of modern life, so few people or refresh their time           interpret the information in a given time log to                  killsoft.com/
                                                                 today do. In order to preserve your time, you      management skills               determine the main time wasters                                 catalog/detai
                                                                 have to know how to manage it. And the first step                                  match tasks to the best time of day to schedule them             l.asp?Course
                                                                 in learning how to manage time well is to                                          to take advantage of natural energy cycles                       Code=pd_11_
                                                                 understand how you make use of it now. This will                                   recognize how different personality preferences affect          a01_bs_enus0
                                                                 help you determine where can you be more                                           your approach to time                                                     00000
                                                                 efficient. This course focuses on ways to analyze
                                                                 your current use of time. It covers how to use a
                                                                 time log to document and then assess your time
                                                                 use. It also describes how your energy levels and
                                                                 personality affect how you manage time, and
                                                                 outlines ways to better manage time in
                                                                 accordance with your personality type and energy
                                                                 cycle.
1 Hour Courseware                
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                                                                                                                                                                                                                       s)
              Time Management: Planning and Prioritizing Your Time      Managing time effectively entails analyzing your Individuals who want to develop [Time Management: Planning and Prioritizing Your                   1 http://www.s
                                                                        goals, breaking those goals into tasks, and then      or refresh their time           Time]                                                             killsoft.com/
                                                                        prioritizing those tasks. This isn't always easy or management skills                 prioritize tasks from a given to-do list                        catalog/detai
                                                                        clear cut, given the number of tasks you may                                          identify which criteria have been applied in a given to-         l.asp?Course
                                                                        need to complete. But if you set clear and                                            do list                                                          Code=pd_11_
                                                                        measurable goals and then develop an effective                                        recognize the type of things that should be considered          a02_bs_enus0
                                                                        to-do list, you'll find prioritizing your many tasks                                  when sequencing tasks                                                     00000
                                                                        is easier. And, in the end, you'll manage your time                                   identify when to use different queuing methods
                                                                        better. This course focuses on ways to prioritize                                     use the time frames equation to estimate the shortest
                                                                        your workload. It discusses how to prepare a                                          possible completion time for a given task
                                                                        useful to-do list and prioritize the items on it. The
                                                                        course also outlines how to sequence and queue
                                                                        tasks to help improve your time management.
                                                                        Finally, it describes how to estimate time frames
                                                                        so you can schedule your tasks effectively and
                                                                        meet your deadlines.
              Time Management: Avoiding Time Stealers                   Time is a precious, non-renewable resource            Individuals who want to develop [Time Management: Avoiding Time Stealers]                     1 http://www.s
                                                                        – how effectively you use it will                     or refresh their time-          identify strategies for dealing with procrastination              killsoft.com/
                                                                        determine success in both your career and             management skills               recognize how to say "no" when you don't have time              catalog/detai
                                                                        personal life. The greatest squanders of this                                         to take on additional tasks                                      l.asp?Course
                                                                        valuable commodity are time stealers –                                                recognize how to handle phone call interruptions at              Code=pd_11_
                                                                        that multitude of annoyances, trivial tasks, and                                      work                                                            a03_bs_enus0
                                                                        administrative duties that can easily consume                                         identify appropriate ways to handle drop-in visitors                      00000
                                                                        your days. Moreover, you may find that some of
                                                                        your own behaviors affect how well you manage
                                                                        time. For example, you may be a procrastinator,
                                                                        or you may find it difficult to say no to requests
                                                                        to take on more work. Such behaviors can reduce
                                                                        your efficiency, as well as create unnecessary
                                                                        stress for you. This course focuses on strategies
                                                                        for dealing with common time stealers –
                                                                        procrastinating and taking on too much work
                                                                        – as well as how to handle interruptions.
                                                                        It shows you how effective time management can
                                                                        help you concentrate on the work that is truly
                                                                        productive while dealing both professionally and
                                                                        speedily with your time stealers.
       Problem Solving and Decision-Making Strategies                
             Problem Solving: The Fundamentals                          The problem,' says author and psychiatrist               Individuals who want to develop   [Problem Solving: The Fundamentals]                        1 http://www.s
                                                                        Theodore Rubin, 'is not that there are problems.         or improve their problem-         sequence key activities performed in the six-step              killsoft.com/
                                                                        The problem is expecting otherwise and thinking          solving and decision-making       problem-solving model                                        catalog/detai
                                                                        that having problems is a problem.' A problem is a       skills                            recognize the effects of five types of mind traps             l.asp?Course
                                                                        question or situation that presents doubt,                                                 determine how to counteract the effects of problem-           Code=pd_12_
                                                                        perplexity, or difficulty. It's an issue that needs to                                     solving traps exhibited in a given scenario                  a01_bs_enus0
                                                                        be corrected or overcome in order to achieve a                                             recognize activities that demonstrate the type of skills               00000
                                                                        desired state. Problem solving involves goal-                                              best suited to resolve a given type of problem
                                                                        oriented thinking and action in situations for                                             match problem-solving competencies to their
                                                                        which no ready-made solutions exist. Whether                                               descriptions
                                                                        consciously or unconsciously, everybody solves
                                                                        problems relating to their personal or work life
                                                                        every day. However, you can greatly improve your
                                                                        problem-solving effectiveness by gaining a better
                                                                        understanding of the problem-solving process,
                                                                        essential skills, and required competencies, as
                                                                        well as an awareness of the mind traps and
                                                                        pitfalls that impair the process. This course takes
                                                                        you through the essentials of problem solving and
                                                                        explores some of its challenges.
1 Hour Courseware                
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                                                                                                                                                                                                                            ion
2     3
                                                                                                                                                                                                                            (hour
                                                                                                                                                                                                                            s)
              Problem Solving: Determining and Building Your Strengths   Achieving your problem-solving goals typically         Individuals who want to develop   [Problem Solving: Determining and Building Your                1 http://www.s
                                                                         involves applying problem-solving skills and tools     or improve their problem-         Strengths]                                                         killsoft.com/
                                                                         through various steps in an established problem-       solving and decision-making       interpret a problem-solving style chart                          catalog/detai
                                                                         solving process. Whatever you think of your            skills                            recognize sound approaches for identifying areas for              l.asp?Course
                                                                         current problem-solving skills, it is always                                             improvement in your problem-solving skill set                     Code=pd_12_
                                                                         possible to improve upon them, and even to                                               recommend strategies for building needed problem-                a02_bs_enus0
                                                                         develop new skills. To improve, you first need to                                        solving skills in a given scenario                                         00000
                                                                         assess your existing problem-solving style,                                              classify the type of bias exhibited in a scenario
                                                                         identify your strengths and weaknesses, and                                              identify tactics for handling bias in problem solving
                                                                         develop an ongoing strategy for sharpening and
                                                                         building your skills. You also need to recognize
                                                                         the key barriers that lie in the way of effective
                                                                         problem solving – your biases – and
                                                                         develop techniques for reducing their impact on
                                                                         your ability to solve problems. This course helps
                                                                         you assess and develop your problem-solving
                                                                         skills, and also aims to help you recognize and
                                                                         overcome several types of bias. The course first
                                                                         takes you through the process of assessing and
                                                                         interpreting your existing problem-solving styles.
                                                                         It then introduces approaches for identifying
                                                                         areas for improvement in your problem-solving
                                                                         skill set and recommends strategies for
              Problem Solving: Digging Deeper                            Norman Vincent Peale, who it explains how to
                                                                         enhancing key skills. Finally, stressed the need for   Individuals who want to develop   [Problem Solving: Digging Deeper]                              1 http://www.s
                                                                         analyzing a problem at a granular level, once said,    or improve their problem-         recognize when to use specific fact-based analysis                 killsoft.com/
                                                                         'When a problem comes along, study it until you        solving and decision-making       tools                                                            catalog/detai
                                                                         are completely knowledgeable. Then find that           skills                            apply the steps in a five-why analysis to determine the           l.asp?Course
                                                                         weak spot, break the problem apart, and the rest                                         root cause of a problem                                           Code=pd_12_
                                                                         will be easy.' A fact-based, honest analysis                                             apply the steps in a cost-benefit analysis to determine          a03_bs_enus0
                                                                         happens at two key steps in the problem-solving                                          the best solution to a problem                                             00000
                                                                         process: first when you analyze problems to
                                                                         identify the root causes, and then, when you
                                                                         evaluate and analyze potential solutions to
                                                                         determine the one that has the maximum chance
                                                                         of success. Several tools are used for analysis
                                                                         and evaluation at each of these steps. Examples
                                                                         of tools that help find the root causes of the
                                                                         problem are the cause-and-effect diagram and
                                                                         five-why analysis. Cost-benefit and force-field
                                                                         analysis help in choosing the best solution. This
                                                                         course helps you recognize the value of honest,
                                                                         fact-based analysis and demonstrates how the
                                                                         application of a few tools greatly assists you
                                                                         when determining the root cause of a problem
                                                                         and the best solution. The course first discusses
                                                                         problem analysis, illustrates steps to follow when
                                                                         analyzing problems, and outlines the tools used
1 Hour Courseware                
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              Decision Making: The Fundamentals                  To emphasize the need of a formal decision-           Individuals who want to develop   [Decision Making: The Fundamentals]                          1 http://www.s
                                                                 making process, C. Wright Mills, an American          or improve their problem-         sequence examples of the steps in the decision-                  killsoft.com/
                                                                 sociologist and author, once said, 'Freedom is not    solving and decision-making       making process                                                 catalog/detai
                                                                 merely the opportunity to do as one pleases;          skills                            match each example with the decision-making style it            l.asp?Course
                                                                 neither is it merely the opportunity to choose                                          best exemplifies                                                Code=pd_12_
                                                                 between set alternatives. Freedom is, first of all,                                     adapt your decision-making style to suit a given               a04_bs_enus0
                                                                 the chance to formulate the available choices, to                                       situation                                                                00000
                                                                 argue over them – and then the
                                                                 opportunity to choose.' It's been estimated that
                                                                 most human beings make thousands of decisions
                                                                 in the course of an average day, many of which
                                                                 are unconscious decisions. It is important for
                                                                 your personal and professional success that you
                                                                 become an effective decision maker. This
                                                                 involves following an established decision-making
                                                                 process and adapting your decision-making style
                                                                 to suit different situations. This course
                                                                 introduces you to the fundamentals of decision
                                                                 making and illustrates techniques to help you
                                                                 become an effective decision maker. The course
                                                                 first walks you through the steps of a widely
                                                                 accepted decision-making process. Then it leads
                                                                 to a description of the factors influencing your
                                                                 decision-making style and shows how to adapt
              Decision Making: Tools and Techniques              Napoleon to suit a given situation. So you'll have
                                                                 that style Bonaparte once said, 'Nothing is more      Individuals who want to develop   [Decision Making: Tools and Techniques                       1 http://www.s
                                                                 difficult, and therefore more precious, than to be    or improve their problem-         distinguish between the last three steps in the decision-        killsoft.com/
                                                                 able to decide.' Good decision making means           solving and decision-making       making model                                                   catalog/detai
                                                                 choosing the course of action that optimizes the      skills                            recognize how to perform key steps as the leader of a           l.asp?Course
                                                                 return on your investment of resources. But                                             nominal group technique session                                 Code=pd_12_
                                                                 before you can make a good decision, you need to                                        use ROI measures to choose between alternatives                a05_bs_enus0
                                                                 first identify and evaluate your alternatives.                                          distinguish between three decision-making tools                          00000
                                                                 Fortunately, a number of tools and techniques are
                                                                 available that can help you to formalize the
                                                                 process of identifying alternatives, carefully
                                                                 evaluating them, and finally making the best
                                                                 decision possible with the information available to
                                                                 you. These tools multiply the power of your most
                                                                 important assets in good decision making: your
                                                                 intelligence and common sense. This course
                                                                 introduces a variety of tools and techniques to
                                                                 use at the three most important steps of the
                                                                 decision-making process: generating, evaluating,
                                                                 and choosing between alternative courses of
                                                                 action. Nominal group technique (NGT) is used to
                                                                 brainstorm and prioritize options as a team.
                                                                 Return on Investment (ROI) measures distill the
                                                                 costs and benefits of each alternative into a
                                                                 monetary value, thus enabling you to easily
1 Hour Courseware                
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                                                                                                                                                                                                                       s)
              Decision Making: Making Tough Decisions              Making decisions in your personal and                  Individuals who want to develop   [Decision Making: Making Tough Decisions]                       1 http://www.s
                                                                   professional life is not always easy, especially       or improve their problem-         recognize how to deal effectively with uncertainty in               killsoft.com/
                                                                   when you're dealing with an uncertain or unknown       solving and decision-making       decision making                                                   catalog/detai
                                                                   future. And there are many situations that can         skills                            using a consequence matrix, make a decision that                   l.asp?Course
                                                                   make decision making particularly challenging,                                           involves a trade-off                                               Code=pd_12_
                                                                   such as when you have to weigh very similar or                                           recognize the proper role of intuition in decision-               a06_bs_enus0
                                                                   very disparate alternatives then make                                                    making                                                                      00000
                                                                   compromises and trade-offs between them.
                                                                   Another situation is when you have to determine
                                                                   whether to trust logic, intuition, or some
                                                                   combination of the two. This course reviews a
                                                                   number of these decision-making challenges and
                                                                   introduces strategies for dealing effectively with
                                                                   uncertainty, making informed trade-offs using a
                                                                   systematic process, and placing appropriate trust
                                                                   in your intuition when making difficult decisions.
       Dealing with Organizational Change                
             Understanding Organizational Change                   Change can be disruptive. A change in your life,       Individuals who wish to develop [Understanding Organizational Change]                             1 http://www.s
                                                                   whether good or bad, can create a period of            or refine their skills for dealing recognize examples of organizational change                        killsoft.com/
                                                                   uncertainty, stress, and anxiety while you adjust.     with organizational change         recognize the benefits of learning about organizational          catalog/detai
                                                                   And change at work is no different. You may                                               change                                                            l.asp?Course
                                                                   question what's going on and feel like you have no                                        distinguish between examples of internal and external             Code=pd_13_
                                                                   control over the situation. But eventually, ideally,                                      triggers of organizational change                                a01_bs_enus0
                                                                   you'll see that the change brings a positive result                                       match types of organizational change to corresponding                      00000
                                                                   for your own job, and your organization. A clear                                          examples
                                                                   understanding of what organizational change is,                                           determine how an organizational change will impact an
                                                                   and what to expect when dealing with it, can                                              employee over time, given the person's initial reaction
                                                                   shorten the period of adjustment so you can get                                           match common reactions to change with corresponding
                                                                   back on track sooner. This course provides a                                              examples of individuals exhibiting those reactions
                                                                   basic understanding of what is meant by                                                   sequence the stages of reacting to change
                                                                   organizational change and typical events that can
                                                                   trigger organizational change. It also outlines the
                                                                   three specific types of organizational change.
                                                                   Finally, the course details common reactions to
                                                                   organizational change, and the stages you can
                                                                   expect to go through when dealing with
                                                                   organizational change.
              Preparing for Organizational Change                  Whether it's upsizing, downsizing, relocation, new     Individuals who wish to develop [Preparing for Organizational Change]                             1 http://www.s
                                                                   processes, or a complete reorganization,               or refine their skills for dealing recognize an employee who will be able to handle                   killsoft.com/
                                                                   organizational change is inevitable in today's         with organizational change         organizational change, given a scenario                          catalog/detai
                                                                   business environment. Preparing yourself for such                                         recognize the importance of learning how to prepare               l.asp?Course
                                                                   changes, and having the key skills and self-                                              for change                                                        Code=pd_13_
                                                                   motivation you will need at the time, will mean not                                       recognize the skills to effectively handle change in a           a02_bs_enus0
                                                                   only surviving organizational change, but thriving                                        given employee                                                             00000
                                                                   in it. In this course you will learn the importance                                       demonstrate a self-motivated approach to
                                                                   of being prepared for organizational change when                                          organizational change
                                                                   it comes. This course covers essential skills for
                                                                   handling organizational change, including a
                                                                   willingness to take risks, having an openness to
                                                                   the unknown, and being able to manage yourself
                                                                   through change. Finally, this course details the
                                                                   importance and best practices of building self-
                                                                   motivation, which is a key to being prepared for
                                                                   organizational change.
1 Hour Courseware                
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                                                                                                                                                                                                                                     s)
              Embracing Organizational Change                                 It is normal to struggle when changes occur, but Individuals who wish to develop          [Embracing Organizational Change]                                 1 http://www.s
                                                                              the proper coping methods can help you not only or refine their skills for dealing        recognize statements that demonstrate a person is                     killsoft.com/
                                                                              survive organizational change, but empower you with organizational change                 moving from resistance to acceptance                                catalog/detai
                                                                              to take control of your career, recognize new                                             use reframing to think differently about organizational              l.asp?Course
                                                                              opportunities that come with the change, and                                              change                                                               Code=pd_13_
                                                                              propel your career forward. This course covers                                            recognize examples of reframed attitudes toward                     a03_bs_enus0
                                                                              best practices to help you accepting a new reality                                        change                                                                        00000
                                                                              when things change, including acknowledgement                                             recognize examples of employees capitalizing on new
                                                                              of the changes and coming to terms with your                                              opportunities as they go through organizational change
                                                                              new reality. This course also introduces the idea                                         recognize the benefits of proactively capitalizing on
                                                                              of reframing as a coping method for accepting                                             organizational change
                                                                              organizational change. Finally, this course covers
                                                                              the importance of recognizing and capitalizing on
                                                                              the career opportunities presented by
                                                                              organizational change, including the importance of
                                                                              a career plan.
       Critical Thinking Essentials                
              Critical Thinking Essentials: What Is Critical Thinking?        Critical thinking is something everyone does            Individuals who want to develop [Critical Thinking Essentials: What Is Critical Thinking?]          1 http://www.s
                                                                              – to some degree or another – in their                  or refine their critical thinking recognize statements that describe critical thinking                  killsoft.com/
                                                                              professional and personal lives. Almost all of your     skills                            identify the benefits of being able to think critically in          catalog/detai
                                                                              everyday activities require you to seek                                                   the workplace                                                        l.asp?Course
                                                                              information, analyze alternatives, assess the                                             match elements of critical thinking with examples of                 Code=pd_14_
                                                                              alternatives, and reach some conclusion. And all                                          how they are applied to a problem or issue                          a01_bs_enus0
                                                                              of these processes are part of critical thinking.                                         recognize strategies that can help improve the quality                        00000
                                                                              Thinking plays a powerful role in your life                                               of your thinking
                                                                              – it determines how you feel, what you
                                                                              do, and what you want. Improving the quality of
                                                                              your thinking, then, improves your life –
                                                                              helping you to achieve your goals, make better
                                                                              decisions, and take charge of what you do. This
                                                                              course defines critical thinking, describes the
                                                                              elements of critical thought, and outlines
                                                                              strategies for improving the quality of your
              Critical Thinking Essentials: Applying Critical Thinking Skills thinking.
                                                                              Your thinking can have a significant effect on the      Individuals who want to develop [Critical Thinking Essentials: Applying Critical Thinking           1 http://www.s
                                                                              quality of your life – it determines how                or refine their critical thinking Skills]                                                               killsoft.com/
                                                                              well you work through complex problems, make            skills                            categorize examples as either creative thinking or                  catalog/detai
                                                                              decisions, and accomplish your goals. That's why                                          critical thinking                                                    l.asp?Course
                                                                              developing critical thinking skills is so important.                                      identify the value of being able to use critical thinking            Code=pd_14_
                                                                              To think critically is a practical goal –                                                 to complement creative thinking                                     a02_bs_enus0
                                                                              one you can apply to every question, issue, or                                            match examples with the critical thinking skills they                         00000
                                                                              problem you face. This course explains how                                                illustrate
                                                                              critical thinking promotes creative thinking. It also                                     determine which steps in applying critical thinking have
                                                                              describes the skills required for critical thinking                                       been appropriately followed in a given scenario
                                                                              and how to apply critical thinking to decisions,
                                                                              problems, or issues in the workplace.
       Building and Maintaining Trust                
1 Hour Courseware                
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                                                                                                                                                                                                                  s)
              Building Trust                                   The importance of being able to count on your         Anyone who wants to develop      [Building Trust]                                                 1 http://www.s
                                                               colleagues when it matters most cannot be             or refine their skills for       recognize how to build trust by   being   competent in the           killsoft.com/
                                                               overstated. Trusting relationships truly are the      developing and sustaining        workplace                                                          catalog/detai
                                                               foundations for productive and enjoyable              trusting relationships           recognize how to build trust by   being   dependable in the         l.asp?Course
                                                               workplaces. Trust helps improve communication                                          workplace                                                           Code=pd_15_
                                                               and productivity by giving you and your                                                recognize how to build trust by   being   honest in the            a01_bs_enus0
                                                               colleagues the confidence to express and resolve                                       workplace                                                                    00000
                                                               problems. This in turn allows you to focus and                                         recognize how to build trust by   being   considerate in
                                                               collaborate more effectively. At the same time,                                        the workplace
                                                               there are many pitfalls associated with distrusting                                    build trust with coworkers
                                                               relationships, including negative impacts on
                                                               personal development, not to mention team and
                                                               organizational success. This course provides
                                                               invaluable insight into the impact of trust and
                                                               distrust in the workplace. It also addresses the
                                                               importance of fostering trusting relationships at
                                                               work and how to build and sustain trust with your
                                                               colleagues.
              Rebuilding Trust                                 Trust is an important component in any                Anyone who wants to develop      [Rebuilding Trust]                                                1 http://www.s
                                                               workplace. When colleagues know they can count        or refine their skills for       use the steps for healing after a betrayal                            killsoft.com/
                                                               on each other, morale and productivity levels         developing and sustaining        recognize how to rebuild trust with a coworker                      catalog/detai
                                                               tend to increase. But what if trust is betrayed?      trusting relationships           rebuild trust with a coworker                                        l.asp?Course
                                                               How will this impact your ability to perform your                                                                                                           Code=pd_15_
                                                               job effectively? This course will provide key                                                                                                              a02_bs_enus0
                                                               insight into the cost of lost trust including its                                                                                                                    00000
                                                               negative impacts on performance, morale, and
                                                               ultimately the bottom line. How to rebuild trust
                                                               once it's lost and maintain trust over time will
                                                               also be addressed.
       Business Ethics                
             Introduction to Workplace Ethics                  Ethics don't just apply to senior executives. While   Individuals at all levels of an   [Introduction to Workplace Ethics]                               1 http://www.s
                                                               upper management does have a responsibility to        organization who should           recognize the factors that influence ethical dilemmas                killsoft.com/
                                                               set the ethical tone for an organization,             understand the impact of          define workplace ethics                                            catalog/detai
                                                               employees at every level also have a                  ethical and unethical behavior in identify personal benefits of acting ethically                      l.asp?Course
                                                               responsibility to conduct themselves in an ethical    the workplace                     recognize the importance of ethical conduct at the                  Code=pd_18_
                                                               manner. This course will prepare you to approach                                        corporate level                                                    a01_bs_enus0
                                                               your job with an awareness of the importance of                                         recognize common myths about business ethics                                 00000
                                                               ethics in the work setting and an understanding                                         recognize employee beliefs that foster ethical
                                                               of what constitutes ethical behavior. You will                                          workplace behavior
                                                               learn the thinking behind ethical behavior and be                                       match ethical approaches to their corresponding
                                                               able to recognize some of the common myths                                              definitions
                                                               about business ethics.
1 Hour Courseware                
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                                                                                                                                                                                                          s)
              Developing a Code of Ethical Conduct       Become a better employee by understanding that        Individuals at all levels of an   [Developing a Code of Ethical Conduct]                        1 http://www.s
                                                         honoring shared values and beliefs will gain you a    organization who should           recognize examples of conduct that demonstrate                    killsoft.com/
                                                         reputation for being responsible, fair, honest, and   understand the impact of          ethical values                                                  catalog/detai
                                                         respectful. These are essential qualities for both    ethical and unethical behavior in recognize the process for developing a personal code             l.asp?Course
                                                         personal and professional success. Following a        the workplace                     of conduct                                                       Code=pd_18_
                                                         personal code of ethics is a good way to apply                                          recognize ethical implications in a given scenario              a02_bs_enus0
                                                         ethical principles and to ensure your reputation                                                                                                                  00000
                                                         and integrity in the workplace are
                                                         uncompromised. Many companies provide their
                                                         employees with a formal code of conduct, but you
                                                         can also develop your own code by clarifying your
                                                         ethical principles and applying guidelines for
                                                         behaviors that align with your code. This course
                                                         explains common values, offers a process for
                                                         developing your own ethical code of conduct, and
                                                         presents several scenarios in which you get to
                                                         exercise your ethical muscles. With the guidance
                                                         provided in this course, you will be able to
                                                         develop your own code of conduct, apply core
                                                         values at work, and approach common ethical
                                                         problems with confidence.
              Ethical Decision-making in the Workplace   How do you go about making the best ethical           Individuals at all levels of an   [Ethical Decision-making in the Workplace]                    1 http://www.s
                                                         decision possible? Sometimes there are gray           organization who should           match common ethical problems to examples of their                killsoft.com/
                                                         areas between what is right and what is wrong.        understand the impact of          related behaviors                                               catalog/detai
                                                         Do you have the tools necessary to ethically lead     ethical and unethical behavior in apply strategies for removing obstacles to ethical               l.asp?Course
                                                         you in your work practices? When you are able to      the workplace                     decision making                                                  Code=pd_18_
                                                         recognize areas in which ethical problems occur                                         match obstacles to ethical behavior with corresponding          a03_bs_enus0
                                                         in the workplace and are aware of the various                                           strategies for removing them                                              00000
                                                         arguments and justifications that become                                                match perspectives for making ethical decisions with
                                                         obstacles to ethical behavior, it is easier to                                          examples
                                                         successfully apply ethical standards. This course                                       use a process for making ethical decisions
                                                         aids you in identifying ethical problems, helps you
                                                         avoid the obstacles that may tempt you to act
                                                         improperly, and gives you the tools necessary to
                                                         guide you toward the right decisions.
       Living and Working Abroad in the United States
              American Work Culture and Values           Most American workplaces appear similar in some       Individuals who have moved, or    [American Work Culture and Values]                            1 http://www.s
                                                         ways, particularly from the perspective of people     plan to move, to the United       match the dominant values that influence behavior in              killsoft.com/
                                                         from outside the United States. When you              States to live and work; also     the American workplace with examples that illustrate            catalog/detai
                                                         understand the values underlying the American         useful for anyone interested in   them                                                             l.asp?Course
                                                         workplace, you'll know better what to expect. And     American culture and work life    sequence examples of the stages you may go through               Code=pd_19_
                                                         this, in turn, may help you develop positive                                            as you adjust to American work culture                          a01_bs_enus0
                                                         approaches to the cultural differences you                                              recognize examples of typical practices and behaviors                     00000
                                                         encounter. Adjusting to a new work environment                                          in the American work culture
                                                         and understanding the cultural and behavioral                                           respond positively to challenges of working abroad in
                                                         characteristics of your new colleagues are two                                          the United States in a given scenario
                                                         key challenges for someone coming from abroad
                                                         to work in the United States. This course
                                                         describes the main values in American culture
                                                         that influence behavior in the workplace. It
                                                         explains the typical stages you go through when
                                                         adjusting to a new culture – in this
                                                         case, American work culture. And it provides
                                                         guidelines that can help you respond
                                                         constructively to the challenges you may face
                                                         when working abroad in the United States.
1 Hour Courseware                
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                                                                                                                                                                                                                  s)
              Key Aspects of the American Work Environment           Relocating abroad to the United States can be a Individuals who have moved, or [Key Aspects of the American Work Environment]                     1 http://www.s
                                                                     rewarding and exciting experience. However,         plan to move, to the United     determine whether the guidelines for dealing effectively          killsoft.com/
                                                                     going into an unfamiliar workplace environment      States to live and work; also   with the diversity that is typical of the American              catalog/detai
                                                                     can also raise a myriad of questions. Do I relate useful for anyone interested in workplace have been followed in a given scenario                   l.asp?Course
                                                                     to my coworkers in a particular way now that I'm American culture and work life recognize examples of how to work effectively on a                   Code=pd_19_
                                                                     in a different culture? Do I manage my career in                                    team in an American workplace                                   a02_bs_enus0
                                                                     the same way as I would in my own country? Who                                      assess the effectiveness of expatriate workers in                         00000
                                                                     do I turn to for support? This course addresses                                     terms of how they meet expectations as managers and
                                                                     these questions by describing key aspects of the                                    employees in an American workplace, in a given
                                                                     American workplace that you may be unfamiliar                                       scenario
                                                                     with. It covers how to deal effectively with the                                    describe how to manage your career as an expatriate
                                                                     diversity you'll likely encounter in an American                                    worker in an American organization
                                                                     setting, what the expectations are for being a                                      recognize examples of how orientation and support
                                                                     boss or subordinate in an American workplace,                                       programs can help you adjust to working as an
                                                                     and how you can manage your career in a new                                         expatriate worker in the United States
                                                                     environment. The course also explains the types
                                                                     of orientation and support programs you should
                                                                     take advantage of as you adjust to your role in an
                                                                     American organization.
              Communicating Successfully in the American Workplace   When you start working in an American               Individuals who have moved, or [Communicating Successfully in the American                    1 http://www.s
                                                                     workplace, you may be surprised by some of the plan to move, to the United          Workplace]                                                        killsoft.com/
                                                                     differences in the communication style there,       States to live and work; also   identify examples of the characteristics of the                 catalog/detai
                                                                     compared to your own. Culture influences how        useful for anyone interested in American style of communicating                                  l.asp?Course
                                                                     people send and interpret messages. To work         American culture and work life assess the appropriateness of the nonverbal                       Code=pd_19_
                                                                     effectively with people from another culture, it is                                 communication used in an American workplace, in a               a03_bs_enus0
                                                                     beneficial to understand their communication                                        given scenario                                                            00000
                                                                     style. This course describes the typical                                            use guidelines for communicating effectively at
                                                                     characteristics of the American communication                                       American workplaces, in a given scenario
                                                                     style. It also explains some nonverbal
                                                                     communication behavior you may encounter in an
                                                                     American work context, and it presents general
                                                                     guidelines for communicating effectively both
                                                                     verbally and nonverbally in a US work
              Succeeding in the American Workplace                   environment.
                                                                     Efficiency, achievement, and action are important Individuals who have moved, or [Succeeding in the American Workplace]                           1 http://www.s
                                                                     workplace values in the United States. And being plan to move, to the United        choose appropriate action-focused behaviors in a                  killsoft.com/
                                                                     successful in an American workplace can depend States to live and work; also        given scenario                                                  catalog/detai
                                                                     on how well you adopt practices that reflect        useful for anyone interested in recognize examples of workplace behaviors that are               l.asp?Course
                                                                     these values. For example, do you actively look     American culture and work life action focused                                                    Code=pd_19_
                                                                     for ways to make things better in your                                              describe behaviors and practices that align with the            a04_bs_enus0
                                                                     organization? Do you know how to conduct                                            results focus often found in an American work                             00000
                                                                     meetings efficiently? Are you able to make                                          environment
                                                                     decisions quickly and effectively when working in                                   determine whether the guidelines for efficient
                                                                     time-sensitive situations? This course describes                                    workplace practices have been carried out in a given
                                                                     effective workplace practices and behaviors                                         scenario
                                                                     related to these and other areas that can help                                      determine whether the guidelines for appropriate
                                                                     you succeed in the American workplace.                                              behavior at a networking event have been followed in a
                                                                                                                                                         given scenario
Team Building Curriculum                
     Optimizing Your Performance on a Team                
1 Hour Courseware                
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gory- gory-                         Courseware Title          Overview/Description                                          Target Audience         Lesson Objectives                                                      URL
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              Being an Effective Team Member                  A truly effective team is equal to more than the      All levels of employees; anyone [Being an Effective Team Member]                              1 http://www.s
                                                              sum of its parts. And it takes the dedication of      who participates on any type of identify the strategies for adopting a positive mind-set          killsoft.com/
                                                              every member of the team. Effective team              team                            about working on a team                                         catalog/detai
                                                              members go beyond themselves and their                                                recognize how to be a proactive team member                      l.asp?Course
                                                              personal desires and goals. If you want to be an                                      recognize strategies for demonstrating tolerance of             Code=team_0
                                                              effective team member, your challenge is to put                                       teammates                                                       2_a01_bs_enu
                                                              the team first, which means maximizing your                                           use strategies for being an effective team member                      s000000
                                                              contributions to help the team accomplish its                                         recognize examples of the strategies for working
                                                              purpose. This course covers strategies and                                            collaboratively with others
                                                              techniques to help you become an effective and
                                                              valued member of your team. Specifically, you'll
                                                              explore ways for adopting a positive approach to
                                                              being on a team, like recognizing the benefits of
                                                              working on a team and learning to tolerate team
                                                              member differences. You'll also learn how to work
                                                              proactively and collaboratively with members of
                                                              your team as you achieve your team's goals.
              Establishing Team Goals and Responsibilities    All individuals have strengths that allow them to     All levels of employees; anyone [Establishing Team Goals and Responsibilities]                 1 http://www.s
                                                              achieve goals consistently and successfully. In a     who participates on any type of analyze given team goals and recommend any                         killsoft.com/
                                                              team setting, those individual strengths can          team                            necessary improvements                                           catalog/detai
                                                              combine to lead the whole team to success, or                                         identify examples of team goals that are in alignment             l.asp?Course
                                                              they can create conflict and tension. To harness                                      with a given corporate goal                                      Code=team_0
                                                              individual strengths and personalities, you need                                      recognize team goals that are clear and measurable               2_a02_bs_enu
                                                              solid ground rules for the team. You also need to                                     assign responsibilities to given team members                           s000000
                                                              allocate roles and responsibilities for maximum                                       identify areas related to expectations that team
                                                              efficiency. This course outlines initial steps that                                   members need to understand
                                                              should be performed when building a team,
                                                              including establishing the team goal and assigning
                                                              roles to individual team members in a way that
                                                              ensures the team will collectively meet its goal.
                                                              The course also discusses the importance of fully
                                                              understanding one's responsibilities and how the
                                                              various roles work together to achieve the goal.
              Elements of a Cohesive Team                     Three elements are always present in any              All levels of employees; anyone [Elements of a Cohesive Team]                                  1 http://www.s
                                                              effective, cohesive team: open communication,         who participates on any type of recognize examples of communicating in a way that                  killsoft.com/
                                                              cooperation, and trust. Like the strands of a cord,   team                            builds a cohesive team                                           catalog/detai
                                                              these elements hold the team together and give it                                     recognize examples of promoting cooperation among                 l.asp?Course
                                                              strength. Without these elements, team members                                        team members                                                     Code=team_0
                                                              will not participate fully in team activities and                                     recognize examples of team members who                           2_a03_bs_enu
                                                              they won't find true satisfaction in their work.                                      demonstrate strategies for building trust                               s000000
                                                              When trust and open communication is present,                                         use strategies for building a cohesive team
                                                              ideas flow and people find solutions to problems.
                                                              When there's cooperation, team members feel
                                                              connected to each other, and morale is high. This
                                                              course introduces techniques for building a
                                                              cohesive team and highlights how poor
                                                              communication, a trust-deficient atmosphere, and
                                                              a lack of cooperation among team members leads
                                                              to failure of the team achieving its goals. This
                                                              course covers what needs to happen in order to
                                                              reach true unity and cohesiveness, which will in
                                                              turn take the team to new heights.
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title        Overview/Description                                          Target Audience         Lesson Objectives                                                     URL
                                                                                                                                                                                                          ion
2     3
                                                                                                                                                                                                          (hour
                                                                                                                                                                                                          s)
              Effective Team Communication                  Regardless of how talented the individual             All levels of employees; anyone [Effective Team Communication]                               1 http://www.s
                                                            members of your team are, they can only get your who participates on any type of recognize verbal barriers to communication                            killsoft.com/
                                                            team so far alone. To maximize their potential,       team                            apply ground rules for open communication, given a             catalog/detai
                                                            teams rely on the participation, input, and                                           team meeting scenario                                           l.asp?Course
                                                            opinions of all team members. Learning to speak                                       identify strategies for maintaining open communication         Code=team_0
                                                            up and encouraging others to open up are                                              during team meetings                                           2_a04_bs_enu
                                                            important to a team's success. Effective                                              identify which barriers to effective communication will               s000000
                                                            communication is the fuel that will keep your                                         be eliminated by specific strategies for team meetings
                                                            team going to the finish line. In this course, you'll                                 recognize techniques for actively listening to a
                                                            learn the importance of fostering a team                                              teammate's viewpoint
                                                            environment that encourages open and
                                                            supportive communication. You will learn to
                                                            recognize common verbal barriers that can
                                                            seriously interfere with team productivity and
                                                            learn strategies for eliminating those barriers.
                                                            This course also covers active listening and
                                                            presents techniques for listening more effectively
                                                            to teammates, thereby encouraging the sharing of
                                                            ideas within the team.
              Using Feedback to Improve Team Performance    A crucial component of optimal team performance All levels of employees; anyone [Using Feedback to Improve Team Performance]                       1 http://www.s
                                                            is the ability of all team members to openly          who participates on any type of recognize examples of assertive feedback                         killsoft.com/
                                                            express their ideas, goals, and needs, as well as team                                recognize examples of effective feedback                       catalog/detai
                                                            share thoughts about each other's performance                                         apply strategies for giving feedback to team members            l.asp?Course
                                                            – both positive and negative. The same                                                recognize examples of elements of the process for              Code=team_0
                                                            principle applies when it comes to receiving                                          receiving feedback from team members                           2_a05_bs_enu
                                                            feedback. It's far better to hear the truth directly                                  apply the process for receiving feedback from team                    s000000
                                                            than to assume your performance is the best it                                        members
                                                            can be. In this course, you'll learn how to deliver
                                                            feedback to other members of your team using a
                                                            direct, honest, and assertive style that strives to
                                                            eliminate uncertainty. You'll also learn techniques
                                                            to help you receive and process feedback
                                                            provided by other team members. Mastering this
                                                            feedback loop provides an opportunity to grow as
                                                            an individual, as well as improve team
                                                            performance as a whole.
       Leading Teams                
             Leading Teams: Launching a Successful Team     Leading successful teams is an art, and team           All levels of employees that         [Leading Teams: Launching a Successful Team]            1 http://www.s
                                                            leaders can face many challenges when trying to        lead and manage teams,               recommend strategies for leading a given team through       killsoft.com/
                                                            optimize team performance. Whether you're a            including managers, team             its stage of development                                  catalog/detai
                                                            current team leader or simply someone who              leaders, supervisors, directors,     sequence the stages of team development                    l.asp?Course
                                                            would like to develop the skills that would make       and group leaders. It is suitable    choose team members for a team given the qualities of     Code=team_0
                                                            you a strong candidate, you need to know certain       for anyone wishing to develop        a pool of candidates                                      3_a01_bs_enu
                                                            things about how teams function and what it            and refine their leadership skills   match personal qualities that team members should                s000000
                                                            takes to develop a high-performance team.              in a team environment.               have with indicators of their presence
                                                            Among the most important things to know: good                                               recognize strategies for leading a team through the
                                                            team development begins on day one. Forming an                                              Forming stage of team development
                                                            effective and cohesive team is fundamental to
                                                            the success of the team later on, and pulling the
                                                            right team together from the start has benefits
                                                            far beyond just completing tasks on time. In this
                                                            course, you'll learn techniques for setting up
                                                            successful teams that can be applied to a variety
                                                            of team environments. This course outlines the
                                                            benefits of business teams and the importance of
                                                            taking proactive measures to ensure a smooth
                                                            transition during the initial phase of team
                                                            formation. It reviews the five stages of team
                                                            development and offers strategies for dealing with
                                                            issues that may arise during the first stage,
                                                            Forming. You'll learn strategies for selecting high-
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title                     Overview/Description                                          Target Audience               Lesson Objectives                                                       URL
                                                                                                                                                                                                                               ion
2     3
                                                                                                                                                                                                                               (hour
                                                                                                                                                                                                                               s)
              Leading Teams: Establishing Goals, Roles, and Guidelines   The way in which a team is built is an important      All levels of employees that          [Leading Teams: Establishing Goals, Roles, and                 1 http://www.s
                                                                         factor in determining team success. Leading a         lead and manage teams and             Guidelines]                                                        killsoft.com/
                                                                         team quickly and smoothly into high performance       anyone wishing to develop and         order the steps that a given team should take to                 catalog/detai
                                                                         mode requires the groundwork of setting team          refine their leadership skills in a   establish team goals                                              l.asp?Course
                                                                         goals, identifying project tasks and assigning the    team environment                      sequence examples of the steps for assigning team                Code=team_0
                                                                         right people to them, and defining the standards                                            members to appropriate roles                                     3_a02_bs_enu
                                                                         of team behavior to ensure team members work                                                recognize examples of effective guidelines for team                     s000000
                                                                         together so that team objectives are met. This                                              conduct
                                                                         course covers techniques for laying the                                                     match types of guidelines for team conduct with
                                                                         foundation for a successful team. These                                                     corresponding examples
                                                                         techniques include setting team goals, assigning
                                                                         roles to individual team members, and defining
                                                                         specific guidelines that outline how team
                                                                         members should behave to minimize conflict and
                                                                         optimize team performance.
              Leading Teams: Developing the Team and its Culture         Henry Ford once said that coming together is a        All levels of employees that          [Leading Teams: Developing the Team and its Culture]           1 http://www.s
                                                                         beginning; keeping together is progress; working      lead and manage teams and             sequence examples of the steps used to perform a                   killsoft.com/
                                                                         together is success. Mr. Ford knew the                anyone wishing to develop and         training gap analysis for a given scenario                       catalog/detai
                                                                         importance of teamwork. Ask anyone who has            refine their leadership skills in a   match indicators of poor team dynamics with team-                 l.asp?Course
                                                                         worked in a project or team environment, and he       team environment                      building activities that could be used to correct them           Code=team_0
                                                                         will tell you that team dynamics make a huge                                                apply strategies for increasing team participation in a          3_a03_bs_enu
                                                                         difference in terms of getting work done and in                                             given situation                                                         s000000
                                                                         the whole working environment. A positive,                                                  match strategies that encourage team participation
                                                                         constructive atmosphere can keep team                                                       with examples
                                                                         members motivated and productive, while a                                                   recognize the effective use of rewards and recognition
                                                                         negative atmosphere can have the opposite
                                                                         effect. Developing effective project teams is one
                                                                         of the primary responsibilities of a team leader.
                                                                         This course outlines the role of the team leader
                                                                         on a high-performance team and highlights the
                                                                         importance of taking steps to develop the team
                                                                         culture early on during team formation. It offers
                                                                         methods used to encourage team participation
                                                                         and provides some key strategies used to build a
                                                                         cohesive team culture by encouraging social
                                                                         interactions, establishing team member
                                                                         competencies, and promoting interdependence.
              Leading Teams: Building Trust and Commitment               Highly successful teams have members who              All levels of employees that          [Leading Teams: Building Trust and Commitment]                 1 http://www.s
                                                                         exhibit certain key characteristics, including an     lead and manage teams and             recognize examples of the principles for building trust            killsoft.com/
                                                                         honest and fair approach, personal integrity, and a   anyone wishing to develop and         among team members                                               catalog/detai
                                                                         positive attitude. But two personal qualities are     refine their leadership skills in a   recognize examples of discussion items to cover during            l.asp?Course
                                                                         particularly crucial for a member of a high-          team environment                      a team meeting called to deal with a trust issue                 Code=team_0
                                                                         performance team: a healthy level of trust in                                               identify the recommended contents of a guideline for             3_a04_bs_enu
                                                                         others and a sense of commitment to the team.                                               maintaining trust on a team                                             s000000
                                                                         In the early stages of team development, leaders                                            use strategies for gaining commitment from team
                                                                         must set up structures and processes that                                                   members in a given scenario
                                                                         support the development of these team                                                       match strategies for gaining commitment from team
                                                                         characteristics. This course offers strategies                                              members with examples
                                                                         used to build trust based on encouraging honest,
                                                                         accountable, fair, and positive behavior. The
                                                                         course also provides leaders with strategies that
                                                                         help increase team member commitment, such as
                                                                         being supportive, making members feel secure,
                                                                         providing interesting work, and acknowledging
                                                                         contributions and achievements. By using these
                                                                         strategies, team leaders can develop a cohesive
                                                                         team that works together to reach its goals.
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title                 Overview/Description                                           Target Audience               Lesson Objectives                                                     URL
                                                                                                                                                                                                                          ion
2     3
                                                                                                                                                                                                                          (hour
                                                                                                                                                                                                                          s)
              Leading Teams: Fostering Effective Communication and   You have a team established and everyone is            All levels of employees that          [Leading Teams: Fostering Effective Communication            1 http://www.s
              Collaboration                                          committed to the team goals. However, a common         lead and manage teams and             and Collaboration]                                               killsoft.com/
                                                                     focus is not always enough to help your team           anyone wishing to develop and         match characteristics of healthy team communication            catalog/detai
                                                                     achieve success. You must ensure that team             refine their leadership skills in a   with examples                                                   l.asp?Course
                                                                     members can communicate with you and with one          team environment                      apply strategies to improve communication during a             Code=team_0
                                                                     another, and that they will work as a team rather                                            given team meeting                                             3_a05_bs_enu
                                                                     than as individuals. This course outlines the                                                recommend strategies for fostering collaboration on a                 s000000
                                                                     importance and benefits of promoting team                                                    team
                                                                     communication and collaboration. It covers                                                   recognize the reasons why a team leader must find the
                                                                     techniques for encouraging effective                                                         balance between competition and collaboration
                                                                     communication by employing a favorable
                                                                     communication style and ensuring the team
                                                                     profits from team meetings. The course also
                                                                     introduces strategies that team leaders should
                                                                     implement to encourage team collaboration,
                                                                     including fostering shared ownership and
                                                                     stressing the team orientation.
              Leading Teams: Motivating and Optimizing Performance   As teams mature, they're able to perform more          Employees at all levels who lead      [Leading Teams: Motivating and Optimizing                    1 http://www.s
                                                                     independently. Accordingly, team leaders must          and manage teams and anyone           Performance]                                                     killsoft.com/
                                                                     shift their role to one of maintaining motivation      who wishes to develop and             recognize examples of how to use the ASSESS method             catalog/detai
                                                                     and optimizing team member performance. This           refine their leadership skills in a   effectively to evaluate team performance                        l.asp?Course
                                                                     ensures that their teams continue to perform at        team environment                      recognize how to use the GROW method to improve a              Code=team_0
                                                                     peak levels. The early stages of team                                                        team's performance                                             3_a06_bs_enu
                                                                     development are about establishing the purpose                                               recognize examples of effective use of shared                         s000000
                                                                     of the team and its key goals, but once the team                                             leadership to motivate teams
                                                                     is up and running, the leader has a prominent role
                                                                     to play in guiding the team to success. This
                                                                     course describes ways to optimize team
                                                                     performance and effectiveness through
                                                                     assessments and feedback. It outlines strategies
                                                                     for sustaining high performance, including using
                                                                     coaching to improve team performance and
                                                                     motivating through shared leadership.
              Leading Teams: Dealing with Conflict                   Successful teams are characterized by having a         Employees at all levels who lead      [Leading Teams: Dealing with Conflict]                       1 http://www.s
                                                                     clear direction, trust among team members,             and manage teams and anyone           match causes of conflict with examples of the effect             killsoft.com/
                                                                     effective communication, and the ability to            who wishes to develop and             each has on a team                                             catalog/detai
                                                                     quickly resolve conflict. In the early stages of       refine their leadership skills in a   recognize examples of resolving conflict through                l.asp?Course
                                                                     team development, leaders must set up                  team environment                      improved communication                                         Code=team_0
                                                                     structures and processes that support the                                                    use the appropriate approach to conflict resolution            3_a07_bs_enu
                                                                     development of these team characteristics.                                                   given a scenario                                                      s000000
                                                                     Effective leadership is particularly required during                                         match conflict resolution techniques with
                                                                     the Storming stage of team development when                                                  corresponding circumstances of when they would be
                                                                     conflict tends to be at its highest. The survival of                                         used
                                                                     the team depends on a team leader who can                                                    recognize examples of the rules of principled
                                                                     quickly recognize conflict, diagnose its cause, and                                          negotiation
                                                                     use strategies to resolve the issue. In doing so,
                                                                     the leader restores trust and positive working
                                                                     relationships among team members. This course
                                                                     offers you an understanding about what causes
                                                                     conflicts on a team and the important role of
                                                                     healthy communication in handling conflicts. It
                                                                     presents many best practice approaches to
                                                                     resolving conflicts and illustrates the tenets of
                                                                     principled negotiation. By learning the principles
                                                                     and strategies presented in this course, you will
                                                                     have the skills to keep your high-performance
                                                                     teams away from destructive patterns of conflict
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title            Overview/Description                                        Target Audience             Lesson Objectives                                                     URL
                                                                                                                                                                                                                ion
2     3
                                                                                                                                                                                                                (hour
                                                                                                                                                                                                                s)
              Leading Teams: Managing Virtual Teams             Virtual teams are emerging as the basic unit for Employees at all levels who lead [Leading Teams: Managing Virtual Teams]                            1 http://www.s
                                                                conducting business of all types. Studies show      and manage teams and anyone recognize the competencies that members of virtual                       killsoft.com/
                                                                that over 80% of workers today are involved in      who wishes to develop and           teams should possess or develop                                catalog/detai
                                                                some way with team members who are not              refine their leadership skills in a choose the best combination of virtual communication            l.asp?Course
                                                                physically located in the same office. Virtual      team environment                    tools to use given a virtual team situation                    Code=team_0
                                                                communication networks have made virtual teams                                          classify examples of virtual team technologies as being        3_a08_bs_enu
                                                                possible, while globalization has made them a                                           for communication, conferencing, or information                       s000000
                                                                necessity. Leading virtual teams presents new                                           transfer and storage
                                                                challenges to leaders and managers. Virtual team                                        identify key areas for consideration when setting
                                                                leaders must find ways to successfully manage                                           guidelines for virtual teams
                                                                people who are separated by distance, time
                                                                zones, and cultural differences. This course offers
                                                                leaders a framework for successfully leading
                                                                virtual teams. It outlines the key competencies
                                                                that members of virtual teams should possess
                                                                and offers guidelines for specific virtual team
                                                                activities, such as teleconferencing and decision
                                                                making. It also highlights a variety of tools and
                                                                technologies that are commonly used for
                                                                collaboration on virtual teams and presents
                                                                guidelines for knowing how to choose the right
                                                                technologies for specific situations.
Management Curriculum                
     Business Coaching Essentials                
           Business Coaching: Getting Ready to Coach            Coaching offers organizations a win-win method         Managers who want to develop [Business Coaching: Getting Ready to Coach]                      1 http://www.s
                                                                for developing their employees. It not only helps      their business coaching skills recognize examples of actions that demonstrate skills              killsoft.com/
                                                                individuals reach their potential but also helps the                                  a coach needs to be successful                                   catalog/detai
                                                                organization improve its productivity and                                             recognize which coaching role is most appropriate for a           l.asp?Course
                                                                competitiveness. In a rapidly changing business                                       given individual                                                  Code=mgmt_
                                                                world, coaching can also help employees adjust                                        recognize how to effectively explain the need for                14_a01_bs_en
                                                                and adapt their skill sets. Coaching is about                                         coaching                                                               us000000
                                                                encouraging, confronting, challenging, questioning,
                                                                as well as consistently respecting and supporting
                                                                coachees in developing and achieving their goals.
                                                                This course introduces the skills you need to be
                                                                an effective coach, including listening and
                                                                observing, providing feedback, questioning, and
                                                                setting goals. It also covers how to identify which
                                                                coaching role is most appropriate for a given
                                                                individual or situation. The course also details the
                                                                importance of selling the idea of coaching to
                                                                those you feel need it.
              Business Coaching: Conducting Coaching Sessions   An important part of any coaching session is           Managers who need and want to [Business Coaching: Conducting Coaching Sessions]               1 http://www.s
                                                                asking the right questions. When you do this, your     develop their business coaching recognize how to clarify the reality of a coachee's               killsoft.com/
                                                                coachees will be more focused, attentive, and          skills                          situation                                                       catalog/detai
                                                                proactive in finding their own solutions. But you                                      use strategies to check the reality of a coachee's               l.asp?Course
                                                                need to know what questions to ask, and in what                                        situation                                                        Code=mgmt_
                                                                order. It helps to follow a structured approach                                        recognize examples of ways a coach can help a                   14_a02_bs_en
                                                                that guides you from a broad understanding of                                          coachee assess options                                                us000000
                                                                what your coachee is trying to achieve to a clear                                      identify four actions used to wrap up a coaching
                                                                action plan with detailed steps. This course                                           session
                                                                describes how to carry out effective coaching
                                                                sessions, including clarifying the coachee's
                                                                situation and recognizing and determining the
                                                                best options for your coachee to work with.
                                                                Finally, the course provides actions for wrapping
                                                                up a coaching session, including getting
                                                                commitment, identifying obstacles, creating a plan
                                                                with deadlines, and agreeing on support going
                                                                forward.
1 Hour Courseware                
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gory- gory-                         Courseware Title                  Overview/Description                                         Target Audience           Lesson Objectives                                                    URL
                                                                                                                                                                                                                    ion
2     3
                                                                                                                                                                                                                    (hour
                                                                                                                                                                                                                    s)
              Business Coaching: Building the Coaching Relationship   Establishing a positive and respectful coaching       Managers who need and want to [Business Coaching: Building the Coaching                      1 http://www.s
                                                                      relationship is integral to the success of your       develop their business coaching Relationship]                                                    killsoft.com/
                                                                      coaching efforts. It lays the groundwork for          skills                          recognize how to build rapport with a coachee                  catalog/detai
                                                                      accomplishing the goals you and your coachee                                          build rapport with a coachee in a given situation               l.asp?Course
                                                                      set. This course highlights the importance of a                                       recognize how to develop a positive coaching                    Code=mgmt_
                                                                      strong coaching relationship. It describes how to                                     relationship with a coachee                                    14_a03_bs_en
                                                                      establish rapport with your coachee by showing                                                                                                             us000000
                                                                      interest, finding common ground, and matching
                                                                      your coachee's demeanor and language. In
                                                                      addition, the course covers ways to develop a
                                                                      positive coaching relationship, including letting
                                                                      coachees act autonomously and take
                                                                      responsibility, and helping them to learn and
                                                                      develop.
              Business Coaching: Using Different Coaching Styles      Every coachee has different needs, and an             Managers who need and want to [Business Coaching: Using Different Coaching Styles]           1 http://www.s
                                                                      effective coach can identify those needs and          develop their business coaching recognize how to use directive coaching techniques               killsoft.com/
                                                                      tailor a coaching style to maximize results.          skills                          build a coachee's will in a given scenario                     catalog/detai
                                                                      Coaches typically use two general coaching                                            recognize how to use nondirective coaching techniques           l.asp?Course
                                                                      styles – directive and nondirective –                                                                                                                 Code=mgmt_
                                                                      depending on their coachee's skill and motivation,                                                                                                   14_a04_bs_en
                                                                      as well as how far along they are in the coaching                                                                                                          us000000
                                                                      relationship. This course highlights the
                                                                      importance of using an appropriate coaching style
                                                                      with your coachee. Specifically, you will learn how
                                                                      to use different techniques for directive and
                                                                      nondirective coaching.
       Managing Organizational Change                
            Managing Change: Understanding Change                     To exist is to change, to change is to mature, to Any manager or leader who has        [Managing Change: Understanding Change]                     1 http://www.s
                                                                      mature is to go on creating oneself endlessly.'     an interest in or will manage or   match the stages of organizational change with the              killsoft.com/
                                                                      This is a quote by Henri Bergson, a nineteenth      lead organizational change         types of activities that take place during each               catalog/detai
                                                                      century French philosopher. Since the nineteenth                                       recognize the importance of embracing and managing             l.asp?Course
                                                                      century, the pace of change in all aspects of our                                      organizational change                                          Code=mgmt_
                                                                      lives has become faster and faster and                                                 match types of organizational change to examples              13_a01_bs_en
                                                                      responding to change well is a necessity in                                            identify key considerations for combining approaches                us000000
                                                                      today's competitive business environment.                                              to change management
                                                                      Leaders and managers, regardless of industry or                                        recognize the conditions under which each change
                                                                      organization, require a clear understanding of how                                     management strategy would work best
                                                                      important organizational change is in order to
                                                                      propel their organizations forward. This course
                                                                      outlines what is meant by change, as well as the
                                                                      importance and benefits of implementing change
                                                                      within an organization. It also details the three
                                                                      different types of organizational change: strategic
                                                                      adjustments, strategic reorientation, and
                                                                      transformational change. Finally, this course
                                                                      covers different practical approaches for
                                                                      managing organizational change, taking into
                                                                      account factors such as the time allotted for the
                                                                      change, the expected degree of change, and the
                                                                      potential resistance to change within the
                                                                      organization.
1 Hour Courseware                
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gory- gory-                         Courseware Title                  Overview/Description                                        Target Audience           Lesson Objectives                                                      URL
                                                                                                                                                                                                                     ion
2     3
                                                                                                                                                                                                                     (hour
                                                                                                                                                                                                                     s)
              Managing Change: Building Positive Support for Change   It's often said that people don't like change. But   Any manager or leader who has [Managing Change: Building Positive Support for                  1 http://www.s
                                                                      when it comes to organizational change,              an interest in or will manage or Change]                                                           killsoft.com/
                                                                      employees are genuinely interested in making         lead organizational change       recognize examples of short-term wins                           catalog/detai
                                                                      things better – an improvement in                                                     identify guidelines for creating vision to support               l.asp?Course
                                                                      processes, systems, functions, or services most                                       organizational change                                            Code=mgmt_
                                                                      likely translates into direct improvements for the                                    deal with employees' concerns in a given change-                13_a02_bs_en
                                                                      employee too. But employees cannot support                                            related scenario                                                      us000000
                                                                      change and recognize its benefits without first                                       match the steps of the technique for listening with
                                                                      understanding how it impacts their tasks,                                             examples
                                                                      processes, or roles. Employees – and                                                  recognize what you can do to support individuals
                                                                      people in general – empowered with                                                    during change
                                                                      knowledge, understanding, and a clear vision of
                                                                      the future state will not only welcome change, but
                                                                      embrace it. In this course, you'll learn about the
                                                                      importance of building a motivating atmosphere
                                                                      that supports organizational change, and the
                                                                      importance of creating short-term wins and
                                                                      vision. The course highlights techniques for
                                                                      listening to your employees during change
                                                                      initiatives such as encouraging open
                                                                      communication, listening to employees' feelings,
                                                                      checking for understanding, and taking employee
                                                                      input into consideration. The course also covers
                                                                      actions you can take to support individuals
              Managing Change: Dealing with Resistance to Change      Change change initiatives, including coaching for
                                                                      through is inevitable in an organization, but the    Any manager or leader who has [Managing Change: Dealing with Resistance to Change]             1 http://www.s
                                                                      process of adapting can be painful. Organizational   an interest in or will manage or classify resistance behaviors                                     killsoft.com/
                                                                      change can cause anxiety and upheaval, and           lead organizational change       recognize the underlying sources of resistance                  catalog/detai
                                                                      when it does, it's no surprise that employees                                         demonstrated in behaviors                                        l.asp?Course
                                                                      show resistance. Resistance behaviors can vary                                        use open communication, employee involvement, and                Code=mgmt_
                                                                      from individual to individual and they are often                                      change agents to handle resistance in a given scenario          13_a03_bs_en
                                                                      unproductive. While managers may be tempted to                                                                                                              us000000
                                                                      deal with behaviors directly, rather than tackling
                                                                      symptoms of resistance to change, managers
                                                                      must deal with the source of those symptoms.
                                                                      They must first understand the mixture of
                                                                      emotions and thoughts that come with change,
                                                                      identify the underlying causes of employee
                                                                      resistance, and then use techniques to address
                                                                      those root causes. When the root causes are
                                                                      addressed, behaviors that show resistance to
                                                                      change will fade. This course outlines these
                                                                      aspects of overcoming resistance to change. It
                                                                      surveys the active and passive symptoms of
                                                                      resistance to change, goes deeper to explore the
                                                                      emotional and thought-based causes of these
                                                                      symptoms, and provides strategies for dealing
                                                                      with root causes through direct conversations
                                                                      with employees.
1 Hour Courseware                
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                                                                                                                                                                                                               s)
              Managing Change: Sustaining Organizational Change   Decisions to transform an organization are vital Any manager or leader who has [Managing Change: Sustaining Organizational Change]                1 http://www.s
                                                                  to the health of the business, and organizational an interest in or will manage or foster collaboration on a team, in a given organizational          killsoft.com/
                                                                  change efforts are often made to improve service, lead organizational change       change scenario                                                  catalog/detai
                                                                  streamline operations, and of course improve the                                   match modes for collecting employee feedback with                 l.asp?Course
                                                                  bottom line. After such a transformation in your                                   appropriate circumstances for using them                          Code=mgmt_
                                                                  organization, how do you engage, excite, and                                       recognize how to sustain performance effectiveness               13_a04_bs_en
                                                                  support the biggest driver for success in your                                     through standards and feedback                                         us000000
                                                                  organization - your people? How do you manage
                                                                  your people after organizational change so that,
                                                                  as a team, they support and maintain the benefits
                                                                  of change initiatives? This course covers
                                                                  methods for building and cultivating a culture that
                                                                  effectively sustains organizational change.
                                                                  Specifically, this course introduces techniques for
                                                                  creating a collaborative team environment, as well
                                                                  as strategies for getting employee feedback after
                                                                  change. Finally, techniques for managing and
                                                                  sustaining performance after change initiatives
                                                                  are covered, including the important steps of
                                                                  rewarding ongoing learning and improvement, and
                                                                  providing feedback based on strong performance
                                                                  standards.
       Management Essentials                
            Management Essentials: Directing Others               As a manager, your role is not only to supervise,      All individuals in a management   [Management Essentials: Directing Others]                 1 http://www.s
                                                                  but also to lead, develop, and direct your             role at any level, including      recognize the process to set direction and pace as a          killsoft.com/
                                                                  employees both individually and collectively to        supervisors, team leaders,        manager                                                     catalog/detai
                                                                  accomplish organizational goals. Understanding         professionals, departmental       recognize examples of actions that are typical of the        l.asp?Course
                                                                  the essential responsibilities you have when           heads, directors, top             organizing function of management                            Code=mgmt_
                                                                  directing others, and the practices you should         management, and executives        recognize examples of using strategies to communicate       15_a01_bs_en
                                                                  employ in order to meet those responsibilities, will                                     for clarity and direction                                         us000000
                                                                  lead to you fulfilling your duties and realizing the                                     communicate for clarity and direction as a manager in
                                                                  potential of your entire team. This course                                               a scenario
                                                                  provides information on the key proficiencies you
                                                                  require to effectively direct others. Specifically,
                                                                  the steps for setting direction and establishing
                                                                  clear objectives and goals with your direct
                                                                  reports are explored. The importance of
                                                                  organizing, including organizing resources, is
                                                                  discussed. Finally, communicating for clarity and
                                                                  direction, including listening skills, barriers to
                                                                  effective communication, and tips for overcoming
                                                                  communication barriers are covered.
1 Hour Courseware                
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                                                                                                                                                                                                                       s)
              Management Essentials: Delegating                       As a manager you are most likely juggling multiple      All individuals in a management   [Management Essentials: Delegating]                         1 http://www.s
                                                                      responsibilities at once. In order to accomplish        role at any level including       determine what tasks are appropriate to delegate and            killsoft.com/
                                                                      everything you have on your plate, you must             supervisors, team leaders,        the right person to delegate them to in a scenario            catalog/detai
                                                                      identify those tasks which can be handled by            professionals, departmental       recognize how to delegate tasks effectively                    l.asp?Course
                                                                      others familiar with your work so you can focus         heads, directors, top             delegate effectively in a scenario                             Code=mgmt_
                                                                      on the more time-consuming and demanding                management, and executives                                                                      15_a02_bs_en
                                                                      responsibilities on your list. Trusting your direct                                                                                                           us000000
                                                                      reports and delegating some tasks to them is key
                                                                      to performing effectively as a manager and
                                                                      supports employee development. This course
                                                                      covers the best practices for planning delegation,
                                                                      including deciding what specific tasks to delegate,
                                                                      and identifying who you should delegate tasks to.
                                                                      Additionally, the course provides techniques for
                                                                      carrying through delegation, including providing
                                                                      your direct report with all the information they
                                                                      require to carry out the task. Finally, the course
                                                                      covers the importance of monitoring delegated
                                                                      tasks, including checking in and getting feedback
                                                                      on the tasks you delegate.
              Management Essentials: Developing Your Direct Reports   A main goal of managing is developing your direct       All individuals in a management   [Management Essentials: Developing Your Direct              1 http://www.s
                                                                      reports. This involves not only coordinating their      role at any level including       Reports]                                                        killsoft.com/
                                                                      work in a way so your organization's business           supervisors, team leaders,        use a method to differentiate your direct reports in          catalog/detai
                                                                      objectives are met, but also empowering them            professionals, departmental       terms of potential and performance and choose an               l.asp?Course
                                                                      and providing opportunities for them to meet their      heads, directors, top             appropriate development strategy for each report               Code=mgmt_
                                                                      own professional development objectives. This           management, and executives        recognize how to conduct an effective development             15_a03_bs_en
                                                                      course provides an overview of the importance                                             meeting with your direct reports                                    us000000
                                                                      and benefits of developing your direct reports as                                         recognize the characteristics of an effective
                                                                      a manager, and tactical strategies for doing so.                                          development plan
                                                                      Specifically, this involves an examination of the                                         identify actions you can take to provide ongoing
                                                                      steps required to assess the development needs                                            support to your direct reports' development
                                                                      of your employees by differentiating individual
                                                                      requirements. Also covered is the importance and
                                                                      methods for creating a development plan with
                                                                      your employees based on their individual
                                                                      requirements, and ways to support the
                                                                      development plan by creating opportunities for
                                                                      practice and growth in skills and abilities. Finally,
                                                                      this course introduces ways to continue
                                                                      supporting employees through follow up and
                                                                      monitoring, and ongoing and timely feedback.
              Management Essentials: Confronting Difficult Employee   As a manager, you will inevitably encounter direct      Individuals in a management       [Management Essentials: Confronting Difficult               1 http://www.s
              Behavior                                                reports who exhibit difficult behavior, which can       role at any level including       Employee Behavior]                                              killsoft.com/
                                                                      disrupt entire teams and departments. It's your         supervisors, team leaders,        identify examples of the effects of not dealing with          catalog/detai
                                                                      job to confront difficult behavior as early as          professionals, departmental       employee behavior problems in a firm and timely                l.asp?Course
                                                                      possible to minimize the disruption. Whether they       heads, directors, top             manner                                                         Code=mgmt_
                                                                      are blatant or less obvious, behavioral problems        management, and executives.       recognize how to confront difficult behavior                  15_a04_bs_en
                                                                      need to be addressed before they affect morale                                            confront an employee about his or her behavior in a                 us000000
                                                                      and productivity. If you ignore them, they will                                           given scenario
                                                                      eventually affect your team, your company, and
                                                                      possibly even your career. Confronting behavioral
                                                                      problems as they arise can quickly get things
                                                                      back on track and can lead to a more positive
                                                                      work environment for all. This course introduces
                                                                      best practices for confronting your direct reports
                                                                      about their difficult behavior.
1 Hour Courseware                
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                                                                                                                                                                                                                       (hour
                                                                                                                                                                                                                       s)
              Management Essentials: Managing a Diverse Team            The population as a whole is becoming ever more         Individuals in a management    [Management Essentials: Managing a Diverse Team]             1 http://www.s
                                                                        diverse. Naturally, these societal changes are          role at any level, including   identify the benefits of being able to manage a diverse          killsoft.com/
                                                                        mirrored in the workplace. The most forward-            supervisors, team leaders,     team effectively                                               catalog/detai
                                                                        looking organizations recognize the importance of       professionals, departmental    recognize strategies for preparing to manage a diverse          l.asp?Course
                                                                        managing a diverse workforce effectively. In turn,      heads, directors, top          team                                                            Code=mgmt_
                                                                        those managers who have the skills to lead a            management, and executives     identify techniques for managing a diverse team                15_a05_bs_en
                                                                        diverse team successfully are highly valued. This                                                                                                           us000000
                                                                        course describes what diversity is, including its
                                                                        benefits. It also covers how to prepare to manage
                                                                        a diverse team by understanding key diversity
                                                                        issues and setting ground rules. Finally, it
                                                                        delineates techniques for managing a diverse
                                                                        team.
             Management Essentials: Treating Your Direct Reports Fairly Most of us are taught from a very young age to          Individuals in a management    [Management Essentials: Treating Your Direct Reports          1 http://www.s
                                                                        treat everyone fairly, but what does fairness           role at any level including    Fairly]                                                           killsoft.com/
                                                                        mean in the business environment? Specifically,         supervisors, team leaders,     recognize the benefits of treating employees fairly             catalog/detai
                                                                        what role does fairness play when managing              professionals, departmental    identify examples of what it means to treat direct               l.asp?Course
                                                                        people? To be a fair manager, one must be               heads, directors, top          reports fairly                                                   Code=mgmt_
                                                                        committed to the principles of justice and              management, and executives.    identify key considerations when assessing how fair             15_a06_bs_en
                                                                        responsibility, and maintain accountability in the                                     your behavior is toward direct reports                                us000000
                                                                        exercise of authority and power. This course                                           recognize how to demonstrate fairness in managing
                                                                        focuses on what fairness means in the                                                  direct reports
                                                                        relationship between managers and their direct
                                                                        reports. It discusses the benefits of treating
                                                                        employees fairly. It also covers areas where
                                                                        showing fairness is most essential – for
                                                                        example, when dealing with different groups and
                                                                        individuals, when distributing information, and
                                                                        when applying standards. Finally, this course
                                                                        provides techniques that you can use in order to
                                                                        demonstrate fairness while managing your direct
             Management Essentials: Caring about Your Direct Reports reports.
                                                                        To manage well, you need to develop many                Individuals in a management    [Management Essentials: Caring about Your Direct              1 http://www.s
                                                                        different skills, among which is the ability to show    role at any level including    Reports]                                                          killsoft.com/
                                                                        care and appreciation for your employees. It's          supervisors, team leaders,     recognize key behaviors of caring managers                      catalog/detai
                                                                        important to remember that the people who work          professionals, departmental    identify examples of how to show you care about direct           l.asp?Course
                                                                        for you have hopes, goals, and aspirations as well      heads, directors, top          reports                                                          Code=mgmt_
                                                                        as fears, anxieties, and doubts. To have good           management, and executives.    apply techniques for showing that you care about a              15_a07_bs_en
                                                                        relationships with your direct reports, you need to                                    direct report, in a given scenario                                    us000000
                                                                        recognize their humanity and care about them as
                                                                        people, not just as employees. This course
                                                                        describes what it means to be a caring manager.
                                                                        Specifically, it outlines the behaviors that a caring
                                                                        manager exhibits, such as showing genuine
                                                                        interest and an engagement in the lives of
                                                                        employees. This course also describes ways you
                                                                        can show that you are a caring manager.
       Talent Management Essentials                
1 Hour Courseware                
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                                                                                                                                                                                                                  s)
              Talent Management: Basics                            Would you be able to define talent management if Individuals who want to develop [Talent Management: Basics]                                        1 http://www.s
                                                                   someone asked you what it was? And would you their talent management skills recognize why talent management is important                                killsoft.com/
                                                                   be able to explain why it should be a top priority                                  identify key concepts related to talent management                catalog/detai
                                                                   for organizations? Talent management focuses on                                     identify key activities for each component of talent               l.asp?Course
                                                                   recruiting, hiring, developing, and retaining the                                   management                                                         Code=mgmt_
                                                                   right talent to drive an organization's                                             recognize the role of managers in implementing a talent           18_a01_bs_en
                                                                   performance. This course helps clarify talent                                       management strategy                                                     us000000
                                                                   management's key role in helping an organization
                                                                   perform at its peak. It introduces and defines
                                                                   talent management, describing key concepts
                                                                   related to it. It also points to why effectively
                                                                   managing talent is so important. In addition, this
                                                                   course identifies the key activities associated
                                                                   with talent management and describes the roles
                                                                   played by managers in implementing a talent
              Talent Management: Planning                          management strategy.yourself how well your
                                                                   Have you ever asked                                 Individuals who want to develop [Talent Management: Planning]                                   1 http://www.s
                                                                   department or division manages talent? To           their talent management skills recognize the challenges you might face relative to                  killsoft.com/
                                                                   determine this, you need to have a clear                                            managing talent in your organization                              catalog/detai
                                                                   understanding of how your organization defines                                      identify what an organization needs to have in place for           l.asp?Course
                                                                   its workforce requirements and what processes                                       its talent management efforts to be successful                     Code=mgmt_
                                                                   are in place for attracting, developing, and                                        determine how your talent needs are impacted by                   18_a02_bs_en
                                                                   retaining the right people. Then you can create a                                   various factors in the organization                                     us000000
                                                                   plan for meeting your talent needs that align with                                  identify the benefits of being able to determine your
                                                                   the overall goals of the organization. This course                                  talent needs
                                                                   describes some of the challenges of managing                                        identify components of a comprehensive talent
                                                                   talent, which you should keep in mind as you                                        management plan that will enable it to act as a road
                                                                   create your talent plan. It discusses how your                                      map to attract and retain the right people for your
                                                                   talent needs are impacted by various factors in                                     organization
                                                                   the organization. The course also describes the
                                                                   components of a talent plan – the road
                                                                   map for attracting and keeping the types of
                                                                   people your organization desires.
              Talent Management: Acquiring Talent                  Attracting and selecting talented individuals is    Individuals who want to develop [Talent Management: Acquiring Talent]                           1 http://www.s
                                                                   key to the success of any organization. Once        their talent management skills determine the appropriate talent acquisition approach                killsoft.com/
                                                                   you've defined what the 'right' talent is for your                                  for different situations                                          catalog/detai
                                                                   particular area, you need strategies and tactics                                    identify examples of how to implement a talent-                    l.asp?Course
                                                                   for attracting, recruiting, and selecting talented                                  focused recruiting strategy                                        Code=mgmt_
                                                                   people. Talented people are drawn to an                                             recognize techniques for conducting interviews that               18_a03_bs_en
                                                                   organization for numerous reasons, including the                                    result in the selection of talented individuals who fit in              us000000
                                                                   organization's image or brand, effective                                            the organization
                                                                   recruitment and selection strategies, and career
                                                                   advancement opportunities. This course
                                                                   describes two approaches to talent acquisition
                                                                   – hiring internally and hiring from
                                                                   outside – and explains the best
                                                                   situations in which to use each. It provides
                                                                   examples of how to implement an effective talent
                                                                   recruiting strategy and outlines how to conduct
                                                                   interviews that result in the selection of talented
                                                                   individuals who fit in the organization.
1 Hour Courseware                
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                                                                                                                                                                                                              (hour
                                                                                                                                                                                                              s)
              Talent Management: Developing and Engaging Talent        Organizations depend on talented employees to Anyone who wants to learn how [Talent Management: Developing and Engaging Talent]             1 http://www.s
                                                                       help them achieve their goals. But without a      to develop the talent within    recognize how to set up an onboarding process that            killsoft.com/
                                                                       talent management strategy focused on keeping their sphere of influence in the provides a framework for building a successful career          catalog/detai
                                                                       these employees engaged, they may be sending organization                         match the steps in creating an employee development          l.asp?Course
                                                                       out resumes rather than working to achieve those                                  plan to examples of how they are carried out                 Code=mgmt_
                                                                       goals. Employee engagement and commitment are                                     recognize how to engage employees so they continue          18_a04_bs_en
                                                                       key success factors for any organization. This                                    to achieve superior performance                                   us000000
                                                                       course describes how to begin building employee
                                                                       commitment with an effective onboarding process
                                                                       that creates a positive first impression. It also
                                                                       covers how to create individual development
                                                                       plans that prepare employees for higher levels of
                                                                       responsibility and keep them challenged. In
                                                                       addition, the course outlines ways to engage
                                                                       employees so they continue to deliver superior
                                                                       performance.
              Talent Management: Retaining Talent                      Retaining talented employees is a constant        Individuals who want to develop [Talent Management: Retaining Talent]                     1 http://www.s
                                                                       challenge for any organization. The costs of      their talent management skills identify how being able to retain talented employees           killsoft.com/
                                                                       turnover can be high. That's why talent retention                                 can benefit you                                             catalog/detai
                                                                       is a strategic issue requiring focus, time, and                                   distinguish between different methods you can use to         l.asp?Course
                                                                       resources. This course highlights the importance                                  determine causes of talent departure                         Code=mgmt_
                                                                       and benefits of putting effort into retaining                                     recognize examples of strategies that foster job            18_a05_bs_en
                                                                       talented individuals. It also covers ways to                                      satisfaction and thereby help retain talented                     us000000
                                                                       determine the causes of talent departure and                                      employees
                                                                       effectively manage talent retention by using
                                                                       strategies that foster job satisfaction.
       Technical Management Essentials                
             Transitioning from Technical Professional to Management   Moving from being a technical professional to         Technical professionals who are [Transitioning from Technical Professional to              1 http://www.s
                                                                       being a manager is a career change requiring a        transitioning into a management Management]                                                    killsoft.com/
                                                                       shift in focus. Technical professionals are largely   role                            identify ways you can prepare for the transition to          catalog/detai
                                                                       self-directed, whereas managers work through                                          technical management                                          l.asp?Course
                                                                       other people. These and other role differences                                        recognize how typical qualities of a technical                Code=mgmt_
                                                                       require that technical professionals who are                                          professional are useful in a management role                 19_a01_bs_en
                                                                       transitioning into management prepare effectively                                     determine which competencies a given individual may                us000000
                                                                       for the change in career. This course outlines                                        need to develop when transitioning into a managerial
                                                                       steps a technical professional can take to make                                       role
                                                                       the transition into management smoother. It also
                                                                       describes the qualities that successful technical
                                                                       professionals typically possess and how these
                                                                       qualities are useful in a management role. Finally,
                                                                       the course introduces key competencies that
                                                                       people moving into a management role may need
                                                                       to develop.
              Strategies for Transitioning to Technical Management     As you transition from being a technical              Technical professionals         [Strategies for Transitioning to Technical Management]     1 http://www.s
                                                                       professional to being a manager, your                 transitioning into a management recognize strategies for establishing new relationships        killsoft.com/
                                                                       relationships with coworkers inevitably change.       role                            with former peers as you transition into your                catalog/detai
                                                                       Before you were promoted, you were their                                              management role                                               l.asp?Course
                                                                       colleague, but now you're expected to manage                                          apply strategies for establishing new relationships with      Code=mgmt_
                                                                       and lead them. How do you make the switch? This                                       former peers                                                 19_a02_bs_en
                                                                       course describes strategies for establishing new                                      determine which leadership style to apply in a given               us000000
                                                                       relationships with former peers – a key                                               situation
                                                                       part of making the transition into management. It
                                                                       also describes leadership styles you'll use in your
                                                                       role as manager and explains how understanding
                                                                       these different styles helps you deal with the
                                                                       many different kinds of situations and people
                                                                       you'll be expected to manage.
1 Hour Courseware                
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gory- gory-                         Courseware Title               Overview/Description                                        Target Audience          Lesson Objectives                                                      URL
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                                                                                                                                                                                                                 s)
              Managing Technical Professionals                     Managing a team of technical professionals          Managers of technical            [Managing Technical Professionals]                            1 http://www.s
                                                                   presents some unique challenges for even the        professionals                    determine the best strategy for overcoming a given                killsoft.com/
                                                                   most talented manager. Whether you have a                                            challenge of managing technical professionals                   catalog/detai
                                                                   technical background or not, you'll need to apply                                    apply strategies for building trust with technical               l.asp?Course
                                                                   organizational, motivational, and leadership skills                                  professionals in given scenarios                                 Code=mgmt_
                                                                   to address those challenges successfully. You'll                                     identify examples of strategies for motivating technical        19_a03_bs_en
                                                                   also need to build a foundation of mutual respect                                    professionals to perform at their best                                us000000
                                                                   and trust. In this course, you'll learn about the
                                                                   challenges of managing technical professionals,
                                                                   how to build trust with your technical team, and
                                                                   how to motivate technical professionals.
       First Time Manager Essentials                
              First Time Manager: Understanding a Manager's Role   Most new managers don't realize how much their        Anyone who is exploring a      [First Time Manager: Understanding a Manager's Role]          1 http://www.s
                                                                   new role differs from that of an individual           career move into management,   distinguish between myths and truths about                        killsoft.com/
                                                                   contributor. Often, they have misconceptions          or who has been promoted or    management                                                      catalog/detai
                                                                   about what managing entails, and they may be          hired into a management role   recognize the typical constraints and demands that a             l.asp?Course
                                                                   surprised to learn that the skills and methods        for the first time             manager must deal with                                           Code=mgmt_
                                                                   required for success as an individual contributor                                    determine the best strategies for dealing with common           16_a01_bs_en
                                                                   and those needed for success as a manager are                                        mistakes of a first-time manager, in a given scenario                 us000000
                                                                   very different. This course describes some of the
                                                                   myths about management and their corresponding
                                                                   truths in order to clarify what managers really do.
                                                                   It also points to the typical demands and
                                                                   constraints of a manager's job. Finally, it
                                                                   describes strategies for dealing with common
                                                                   mistakes of first-time managers.
              First Time Manager: Challenges                       High expectations are often placed on first-time      Anyone who is exploring a      [First Time Manager: Challenges]                              1 http://www.s
                                                                   managers. Along with these expectations comes         career move into management,   recognize how to establish credibility with your                  killsoft.com/
                                                                   the pressure to succeed and the need to prove         or who has been promoted or    employees when you are a first-time manager                     catalog/detai
                                                                   you belong in a management position. Establishing     hired into a management role   match techniques for managing former coworkers to                l.asp?Course
                                                                   credibility early and building new working            for the first time             examples that demonstrate their effective use                    Code=mgmt_
                                                                   relationships can go a long way in helping a first-                                  use techniques for working with former coworkers as             16_a02_bs_en
                                                                   time manager succeed in adjusting to his or her                                      their new manager                                                     us000000
                                                                   new responsibilities. This course describes ways
                                                                   to establish credibility and manage former
                                                                   colleagues effectively.
              First Time Manager: Meeting Expectations             One of the most exciting and challenging changes      Anyone who is exploring a      [First Time Manager: Meeting Expectations]                    1 http://www.s
                                                                   that comes with moving into a management role,        career move into management,   recognize how to meet organizational expectations as a            killsoft.com/
                                                                   is the need to take a more strategic view of the      or who has been promoted or    first-time manager                                              catalog/detai
                                                                   work you are doing. As a first-time manager, you      hired into a management role   determine the best response to conflicting                       l.asp?Course
                                                                   have to develop a greater awareness of how your       for the first time             expectations in a given scenario                                 Code=mgmt_
                                                                   own work, and the work of those in your                                              identify examples of steps first-time managers can              16_a03_bs_en
                                                                   department, fits in with the organizational vision.                                  take to build productive relationships with their new                 us000000
                                                                   You need to know what the organization expects                                       bosses
                                                                   of you as a manager. You also need to understand
                                                                   the different expectations that your direct
                                                                   reports, your peers, and your boss have of you,
                                                                   and how to balance these effectively. It's also
                                                                   vital to build a strong relationship with your
                                                                   manager so you get the support you need to
                                                                   meet expectations. This course covers how to
                                                                   meet organizational expectations as a first-time
                                                                   manager, as well as how to balance conflicting
                                                                   expectations of peers, direct reports, and
                                                                   management. It also describes how to establish a
                                                                   productive relationships with your new boss.
       Performance Appraisal Essentials                
1 Hour Courseware                
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                                                                                                                                                                                                                               (hour
                                                                                                                                                                                                                               s)
              Performance Appraisal Essentials: Planning for Appraisals   The key to successful performance appraisals is      Managers who wish to develop          [Performance Appraisal Essentials: Planning for                1 http://www.s
                                                                          a clear understanding between manager and            or refine their skills for planning   Appraisals]                                                        killsoft.com/
                                                                          employee of what is expected. Chances are if         and delivering employee               recognize the benefits of conducting performance                 catalog/detai
                                                                          there is no such understanding, the manager will     performance appraisals.               appraisals                                                        l.asp?Course
                                                                          assess performance on the basis of what he or                                              recognize how to carry out key steps in planning                  Code=mgmt_
                                                                          she expects of the employee, and this may be                                               employee performance                                             17_a01_bs_en
                                                                          very different from what the employee                                                      develop an employee performance plan with a given                      us000000
                                                                          understood to be the job duties and                                                        employee
                                                                          responsibilities. To avoid this problem, a manager                                         identify examples of how to monitor ongoing employee
                                                                          needs to plan for appraisals by clearly laying out                                         performance
                                                                          the expectations for employee performance and
                                                                          by providing ongoing feedback during the
                                                                          appraisal period. This course explains why
                                                                          performance appraisals are important, describes
                                                                          how to develop an Employee Performance Plan,
                                                                          and outlines ways to monitor ongoing employee
              Performance Appraisal Essentials: Conducting Traditional    performance. poll a group of managers about how
                                                                          If you were to                                       Managers who wish to develop          [Performance Appraisal Essentials: Conducting                  1 http://www.s
              Appraisals                                                  comfortable they feel conducting appraisals, you     or refine their skills for planning   Traditional Appraisals]                                            killsoft.com/
                                                                          would probably find few saying they feel             and delivering employee               recognize how to prepare for performance appraisal               catalog/detai
                                                                          completely comfortable. Conducting appraisals        performance appraisals                meetings with employees                                           l.asp?Course
                                                                          isn't easy but it's an important part of a                                                 match the steps in conducting performance appraisals              Code=mgmt_
                                                                          manager's job. Regularly appraising your                                                   with examples that illustrate how to carry out those             17_a02_bs_en
                                                                          employees' job performance can reinforce                                                   steps appropriately                                                    us000000
                                                                          outstanding performance, as well as help your                                              deal with an emotional response from an appraisee in a
                                                                          direct reports improve below average                                                       given scenario
                                                                          performance. This increases productivity and
                                                                          helps you build better relationships with your
                                                                          team. To increase your comfort level with
                                                                          conducting appraisals, you should try to become
                                                                          familiar with the areas to be covered during the
                                                                          actual meeting and with skills and techniques for
                                                                          addressing the appraisee. This course describes
                                                                          ways to prepare for appraisal meetings, as well as
                                                                          how to carry out those meetings effectively by
                                                                          following certain steps and guidelines. In
                                                                          particular, it demonstrates what to do when an
                                                                          employee becomes emotional during an appraisal.
              Performance Appraisal Essentials: 360-degree Appraisals     By gathering information from many different         Anyone who wants to develop           [Performance Appraisal Essentials: 360-degree                  1 http://www.s
                                                                          people, a 360-degree appraisal gives a complete      or refine their skills for planning   Appraisals]                                                        killsoft.com/
                                                                          portrait of behavior on the job – one                and delivering employee               match steps in the 360-degree appraisal process to               catalog/detai
                                                                          that looks at people from multiple perspectives.     performance appraisals                examples of how they are carried out                              l.asp?Course
                                                                          This type of appraisal incorporates feedback from                                          determine whether a questionnaire or an interview is              Code=mgmt_
                                                                          peers, managers, customers, and direct reports,                                            the best method for collecting feedback in given                 17_a03_bs_en
                                                                          as well as from the appraisee. And when feedback                                           scenarios                                                              us000000
                                                                          from all these sources is presented in a way that                                          determine which guidelines for selecting appraisers for
                                                                          enables people to plan for improvement, it can                                             a 360-degree review have been followed in a given
                                                                          bring about real, measurable changes in people's                                           scenario
                                                                          behavior. This course provides an overview of the                                          recognize how to get the most out of the feedback
                                                                          steps involved in carrying out a 360-degree                                                process for 360-degree appraisals
                                                                          appraisal. It then focuses on two key steps:
                                                                          gathering feedback and delivering the feedback.
       Workforce Generations                
1 Hour Courseware                
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                                                                                                                                                                                                                        s)
              Managing Workforce Generations: Introduction to Cross-   More than ever, managers appreciate how                 Individuals who want to develop [Managing Workforce Generations: Introduction to              1 http://www.s
              generational Employees                                   diversity brings value to an organization. Managed      or refine their skills for      Cross-generational Employees]                                     killsoft.com/
                                                                       correctly, a diverse workforce, including members       managing different workforce    identify key events that occurred during each of the            catalog/detai
                                                                       from different generations, enhances performance        generations                     four generations in the workforce                                l.asp?Course
                                                                       and productivity. The generation in which you                                           identify the value of developing an understanding of the         Code=mgmt_
                                                                       grow up is a key influence on your adult behavior,                                      defining characteristics of each generation in the              20_a01_bs_en
                                                                       and the different characteristics of each                                               workforce                                                             us000000
                                                                       generation can strengthen an organization if                                            distinguish between the workplace characteristics of
                                                                       properly managed. But stereotypes are pervasive                                         Traditionals and Baby Boomers
                                                                       and divert attention from the positive roles that                                       recognize the workplace characteristics of Generation
                                                                       different generations bring to the workforce.                                           Xers and Millennials
                                                                       Understanding people from different generations                                         identify advantages of cross-generational teams
                                                                       prepares managers for the challenges of
                                                                       generational diversity and is a crucial first step in
                                                                       creating a positive work environment. This course
                                                                       describes the common characteristics of the four
                                                                       main generations in the workforce – the
                                                                       Traditionals, Baby Boomers, Generation X, and
                                                                       the Millennial Generation. It also introduces the
                                                                       benefits of cross-generational teams.
              Managing Workforce Generations: Working with a           Managing a multigenerational team requires a            Individuals who want to develop   [Managing Workforce Generations: Working with a              1 http://www.s
              Multigenerational Team                                   clear understanding of the diversity of your            or refine their skills for        Multigenerational Team]                                          killsoft.com/
                                                                       employees and the strategies needed to help your        managing different workforce      match typical sources of conflict in multigenerational         catalog/detai
                                                                       team benefit from their differences. A                  generations                       teams to examples illustrating them                             l.asp?Course
                                                                       generationally diverse workplace has the potential                                        use strategies for managing a multigenerational team in         Code=mgmt_
                                                                       for conflict between younger and older workers,                                           a given scenario                                               20_a02_bs_en
                                                                       but if you tap into the potential of this diversity                                       recognize how to implement a mentoring program that                  us000000
                                                                       and view differences as strengths, you will create                                        takes advantage of the experiences of different
                                                                       a more productive, collaborative, and innovative                                          generations
                                                                       work environment. This course reviews the
                                                                       potential sources of conflict within a
                                                                       generationally diverse team, including differences
                                                                       in approaches to work and communication. It also
                                                                       covers strategies for managing a
                                                                       multigenerational team in a way that ensures your
                                                                       team members – regardless of differences
                                                                       in approach – feel included, respected,
                                                                       and supported. This course also describes how to
                                                                       implement a mentoring program that takes
                                                                       advantage of the varying experiences and
                                                                       perspectives of multiple generations.
              Managing Workforce Generations: Working with the 21st-   Many of the same influences have shaped the             Individuals who want to develop   [Managing Workforce Generations: Working with the            1 http://www.s
              century Generation Mix                                   lives and work experiences of the newer                 or refine their skills for        21st-century Generation Mix]                                     killsoft.com/
                                                                       generations – the Millennials and the                   managing different workforce      match strategies for managing Generation X employees           catalog/detai
                                                                       Generation Xers. Widespread Internet usage, for         generations                       to examples of their effective use                              l.asp?Course
                                                                       example, means that, typically, these generations                                         identify the benefits of being able to manage Millennials       Code=mgmt_
                                                                       are adept in technology. Globalization is another                                         well                                                           20_a03_bs_en
                                                                       shaping influence, with the result that both                                              recognize strategies for managing employees of the                   us000000
                                                                       generations value diversity. At the same time,                                            Millennial generation
                                                                       however, each generation has its own distinct                                             use the strategies for managing employees of the
                                                                       attitudes, priorities, and work habits. By using                                          Millennial generation in a given scenario
                                                                       strategies that recognize the differences,
                                                                       managers can get the best from each generation.
                                                                       This course describes best practices and
                                                                       successful techniques for managing Millennial and
       Managing Experts                                                Generation X employees.
1 Hour Courseware                
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2     3
                                                                                                                                                                                                                    (hour
                                                                                                                                                                                                                    s)
              Meeting the Needs of Your Experts                  As a manager, you'll often find yourself managing      Managers who want to develop         [Meeting the Needs of Your Experts]                         1 http://www.s
                                                                 people with knowledge, skills, and expertise you       or refine their skills for working   identify common characteristics of experts                      killsoft.com/
                                                                 don't have, in areas you're unfamiliar with. The       with staff members who have          recognize how to be a trustworthy collaborator and a          catalog/detai
                                                                 amount of information that managers process on         expert knowledge in an area          competent facilitator with the experts you manage              l.asp?Course
                                                                 a daily basis requires them to know a little about     that the manager does not            recognize the common needs of experts                          Code=mgmt_
                                                                 a lot. However, they have to rely heavily on their                                          apply management tactics that fulfill the common              21_a01_bs_en
                                                                 experts for the in-depth knowledge needed to                                                needs of experts                                                    us000000
                                                                 meet goals and get the job done. Along with
                                                                 unique subject-matter expertise, these experts
                                                                 have unique needs in the workplace. Learning to
                                                                 meet these needs can help you increase the
                                                                 productivity, retention, and quality of work of your
                                                                 experts. This course explores what experts want
                                                                 from their managers and introduces strategies for
                                                                 providing the best possible work environment for
                                                                 them. It helps you understand the unique
                                                                 characteristics of the experts on your staff;
                                                                 recognize what they want from you, their
                                                                 manager; and apply techniques and strategies to
                                                                 meet their needs.
              Overcoming Challenges When Managing Experts        Getting the most out of your experts can               Managers who want to develop         [Overcoming Challenges When Managing Experts]               1 http://www.s
                                                                 sometimes be difficult. They might display             or refine their skills for working   match keys for managing experts with examples of                killsoft.com/
                                                                 characteristics that on the surface seem               with staff members who have          their application                                             catalog/detai
                                                                 unmanageable. You have to carefully plan how           expert knowledge in an area          recognize how to respond to a particular challenging           l.asp?Course
                                                                 you interact with such challenging experts if you      that the manager does not            expert                                                         Code=mgmt_
                                                                 want them to help you in a productive way. This                                             recognize how to manage a challenging expert in a             21_a02_bs_en
                                                                 course explores ways you can promote                                                        given situation                                                     us000000
                                                                 harmonious working relationships with your                                                  manage a challenging expert in a given scenario
                                                                 experts by using assertiveness, respect, and
                                                                 facilitation. It also shows how, by setting clear
                                                                 expectations and dealing with situations and
                                                                 employees fairly, you can overcome common
                                                                 challenges that managers face when working with
                                                                 expert employees. Because experts have a
                                                                 certain amount of control over work completion,
                                                                 the course explains how managers can deal with
                                                                 this control. And it presents specific management
                                                                 strategies for managing experts.
Customer Service Curriculum                
     Customer Service Fundamentals                
           Customer Service Fundamentals: Building Rapport in    Good customer service and strong customer           Individuals who want to develop         [Customer Service Fundamentals: Building Rapport in         1 http://www.s
           Customer Relationships                                relationships begin with building rapport. Building or refresh their customer               Customer Relationships]                                         killsoft.com/
                                                                 rapport requires knowing your customer,             service skills                          recognize behavioral examples that demonstrate a              catalog/detai
                                                                 understanding their situation, and providing an                                             customer-focused attitude                                      l.asp?Course
                                                                 empathetic ear for them to voice their concerns.                                            recognize examples of statements that demonstrate              Code=cust_0
                                                                 Building rapport can lead to great customer                                                 empathy                                                       9_a01_bs_enu
                                                                 relationships between individuals as well as the                                            build rapport with a customer                                        s000000
                                                                 company they represent. This course covers how
                                                                 to build rapport with customers by being
                                                                 customer-focused. This includes being able to
                                                                 connect with your customers, being positive,
                                                                 paying close attention to the customers' needs,
                                                                 and understanding their feelings by empathizing
                                                                 with them.
1 Hour Courseware                
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gory- gory-                          Courseware Title          Overview/Description                                       Target Audience              Lesson Objectives                                                     URL
                                                                                                                                                                                                               ion
2     3
                                                                                                                                                                                                               (hour
                                                                                                                                                                                                               s)
              Customer Service in the Field                    How do you make a good impression when                Individuals who want to develop   [Customer Service in the Field]                              1 http://www.s
                                                               providing customer service in the field? When you or refresh their customer             match each stage of the on-site customer assistance              killsoft.com/
                                                               meet customers on their turf, your initial meeting service skills                       process with actions that can be carried out during            catalog/detai
                                                               forms the basis for their overall impression of                                         that stage to provide good service                              l.asp?Course
                                                               you, your abilities, and your company. You can                                          recognize strategies to interact with customers and             Code=cust_0
                                                               enhance the impressions you make in the field by                                        provide excellent customer service when at their               9_a02_bs_enu
                                                               using a few tried-and-true techniques, including                                        location                                                              s000000
                                                               being prepared, practicing customer recognition,                                        provide excellent customer service in the field in a
                                                               and employing active listening so the customer                                          given scenario
                                                               feels reassured by your presence. To kick off
                                                               your face-to-face service meeting, you should try
                                                               to start on a positive note, clearly set the
                                                               expectations for resolution time and scope, and
                                                               help customers fully understand your products
                                                               and services, as well as your intentions. This skill-
                                                               building course takes your customer service
                                                               proficiency up a notch toward excellent customer
                                                               assistance.
              Customer Service over the Phone                  Can you hear a smile over the phone? When             All levels of individuals that    [Customer Service over the Phone]                            1 http://www.s
                                                               you're providing customer service over the phone want to develop or refresh their       identify basic telephone etiquette rules                         killsoft.com/
                                                               – without the benefits of face-to-face                customer service skills           match strategies for providing outstanding telephone           catalog/detai
                                                               interaction with your customer – it can                                                 customer service with examples                                  l.asp?Course
                                                               be challenging to establish the right relationship                                      provide excellent telephone customer service in a               Code=cust_0
                                                               for excellent service. Just like for face-to-face                                       scenario                                                       9_a03_bs_enu
                                                               customer service, there are many techniques for                                                                                                               s000000
                                                               service over the phone that can help you to
                                                               consistently deliver the best customer service.
                                                               This course covers the basic rules for answering
                                                               a customer call including greeting the customer
                                                               and offering your assistance. It includes
                                                               information on how to make a good impression by
                                                               listening and using questions to probe for more
                                                               information, using your tone, and being able to
                                                               empathize and be sincere with the customer. This
                                                               course also describes ways of reflecting or
                                                               adapting to your customer's style. In the end,
                                                               customer service should focus on how to better
                                                               serve and benefit the customer.
              Internal Customer Service                        Do you know who your customers are? In a              The target audience is expected   [Internal Customer Service]                                  1 http://www.s
                                                               customer-focused company, everyone knows              to include anyone that wants to   recognize internal customers and internal customer               killsoft.com/
                                                               they are responsible for excellent external           develop or refresh their          service providers in a given example                           catalog/detai
                                                               customer service, but who meets the needs of          customer service skills.          recognize the importance of identifying your internal           l.asp?Course
                                                               internal customers? Whether you realize it or not,                                      customer service relationships                                  Code=cust_0
                                                               when you do things to help other people within                                          identify a process to deliver on your internal                 9_a04_bs_enu
                                                               your company do their jobs better, you are                                              customers' needs                                                      s000000
                                                               providing internal customer service. Internal                                           identify ways to develop an internal customer service
                                                               customer service occurs every time you or a                                             attitude
                                                               colleague requires information or a service from
                                                               someone else within the company, and the quality
                                                               of that service often has a huge impact on the
                                                               overall quality of service delivered to external
                                                               customers. This course explores who internal
                                                               customers are, the expectations placed on
                                                               serving internal customers, and how to treat your
                                                               coworkers as you would your external customers.
1 Hour Courseware                
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                                                                                                                                                                                                                    ion
2     3
                                                                                                                                                                                                                    (hour
                                                                                                                                                                                                                    s)
              Customer Service Confrontation and Conflict             How do you handle angry and confrontational            Anyone that wants to develop      [Customer Service Confrontation and Conflict]             1 http://www.s
                                                                      customers? One of the most challenging, and            or refresh their customer         match common complaint handling mistakes with things          killsoft.com/
                                                                      potentially uncomfortable responsibilities of a        service skills                    you can do to avoid them                                    catalog/detai
                                                                      customer service person is dealing with angry                                            recognize how to defuse angry customers and handle           l.asp?Course
                                                                      customers. By following a few simple techniques                                          their complaints                                             Code=cust_0
                                                                      such as letting the customer vent, and expressing                                        handle a complaint from an angry customer                   9_a05_bs_enu
                                                                      empathy towards the customer's situation, you                                                                                                               s000000
                                                                      can usually defuse tense situations without
                                                                      incident. This course explores typical trouble
                                                                      spots in dealing with angry customers, including
                                                                      reasons for customer dissatisfaction and things
                                                                      customer service people should refrain from
                                                                      saying or doing to avoid adding to the customer's
                                                                      frustration.
            Shaping the Direction of Customer Service in Your         There are several defining moments or moments          The target audience is expected   [Shaping the Direction of Customer Service in Your         1 http://www.s
            Organization                                              of truth that can make or break every service          to include individuals in a       Organization]                                                  killsoft.com/
                                                                      transaction. To successfully navigate these            management or leadership role     recognize how to manage moments of truth to improve          catalog/detai
                                                                      moments of truth, it's important for service           who can affect how customer       the customer experience                                       l.asp?Course
                                                                      organizations – and specifically customer              service can be implemented        recognize examples of effective customer service              Code=cust_0
                                                                      service leaders – to add value to a                    within an organization            standards                                                    9_a06_bs_enu
                                                                      customer's experience by creating and                                                    recognize how to implement effective service                        s000000
                                                                      implementing strong, clearly-defined service                                             standards
                                                                      standards. To implement effective standards and                                          recognize how to stay tuned in to customers' changing
                                                                      strategies, it's crucial that you stay attuned to                                        needs
                                                                      customer needs and expectations, building a
                                                                      dynamic, adaptive service strategy based on
                                                                      input such as market research and customer
                                                                      feedback. This course explores strategies used to
                                                                      shape the direction of customer service in your
                                                                      organization including defining moments of truth,
                                                                      the creation and implementation of quantifiable
                                                                      service standards and methods of evolving your
                                                                      customer strategy to meet the changing needs of
Finance and Accounting Curriculum                                     your customers.
      Finance and Accounting Essentials for Non-financial Professionals                
            Principles of Accounting and Finance for Non-financial    Finance and accounting are at the heart of every       Non-financial professionals who   [Principles of Accounting and Finance for Non-financial    1 http://www.s
            Professionals                                             business. These functions deal with recording,         wish to gain understanding or     Professionals]                                                 killsoft.com/
                                                                      summarizing, and analyzing financial information       refresh their knowledge of        recall the basic accounting equation                         catalog/detai
                                                                      across all departments for decision making,            finance and accounting            identify the key differences between cash- and accrual-       l.asp?Course
                                                                      directing, and controlling their resources and                                           based accounting                                              Code=fin_02_
                                                                      activities. Every activity or non-activity in an                                         match phases of the accounting process with actions          a01_bs_enus0
                                                                      organization has financial implications and                                              that are performed at each phase                                       00000
                                                                      financial acumen is expected at every                                                    match each basic accounting principle to its
                                                                      organizational level. Professionals and functional                                       description
                                                                      managers in every department and functional                                              recognize how a business transaction affects a
                                                                      area should have a certain amount of comfort and                                         financial statement in given examples
                                                                      familiarity with the basic accounting and financial                                      identify four types of financial risks
                                                                      concepts, processes and practices so that they
                                                                      can use it to better manage and control their
                                                                      activities and make decisions that support
                                                                      organization's larger goals. This course aims at
                                                                      familiarizing non-financial professionals with basic
                                                                      accounting and financial concepts. You are
                                                                      introduced to key finance and accounting terms
                                                                      and concepts such as the accounting equation,
                                                                      accrual-based accounting, financial risks and
                                                                      returns, and basic accounting principles. This
                                                                      course also takes you through the steps in the
                                                                      accounting process and helps you recognize how
1 Hour Courseware                
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                                                                                                                                                                                                                       s)
              Cash Flow Management Essentials for Non-financial         Cash flow management involves monitoring,            Non-financial professionals who [Cash Flow Management Essentials for Non-financial             1 http://www.s
              Professionals                                             analyzing, and adjusting your business's cash        wish to gain understanding or   Professionals]                                                     killsoft.com/
                                                                        flows to maintain a steady flow of cash available refresh their knowledge of         classify examples of cash flow as operating, investing,          catalog/detai
                                                                        for your activities when needed. Sustaining          finance and accounting          or financing activities                                           l.asp?Course
                                                                        working capital while managing the flow of cash is                                   calculate the potential cash gain when reducing the               Code=fin_02_
                                                                        often a challenge with many businesses. Sale of                                      Total Business Float, given the annual sales volume, in          a02_bs_enus0
                                                                        goods and services results in cash coming in,                                        a case-based example                                                       00000
                                                                        while paying bills, taxes, dividends, and the                                        recognize the effect an increase or decrease in
                                                                        repayment of loans result in cash going out. This                                    working capital has on cash flow
                                                                        course provides some insights into managing cash                                     determine which cash management techniques will help
                                                                        flow in your area of operation. You are guided                                       achieve the cash management strategy for a given
                                                                        through the classification of cash flow into                                         scenario
                                                                        operating, investing, and financing activities. You
                                                                        are then introduced to the idea of the Total
                                                                        Business Float with help of a case-based
                                                                        example and how to recognize the implications of
                                                                        working capital on cash flow. Finally, some
                                                                        strategies for sound cash flow management are
                                                                        The presented.
              The Time Value of Money and Investment Decisions for Non- also notion of Time Value of Money is at the         Non-financial professionals who [The Time Value of Money and Investment Decisions              1 http://www.s
              financial Professionals                                   foundation of many financial decisions and           wish to gain understanding or   for Non-financial Professionals]                                   killsoft.com/
                                                                        activities in an organization. Regardless of your    refresh their knowledge of      calculate the present and the future value of a single           catalog/detai
                                                                        functional or departmental role, you may be          finance and accounting          amount in given scenarios                                         l.asp?Course
                                                                        required to choose between investment options in                                     recognize the key characteristics of three methods for            Code=fin_02_
                                                                        assets, plants and equipments, new businesses,                                       capital budgeting                                                a03_bs_enus0
                                                                        advertising campaigns, employee training, or                                         calculate the Payback Period of different investment                       00000
                                                                        technology, based on their future cash flow                                          options
                                                                        expectations. It is important for you to make                                        determine the best investment among different options
                                                                        sound financial decisions to allocate your                                           using the Net Present Value method
                                                                        organization's resources most effectively and
                                                                        ensure the best return possible on them. This
                                                                        course attempts to familiarize you with the
                                                                        concept of Time Value of Money and presents
                                                                        some effective methods to evaluate the
                                                                        desirability of decisions involving capital
                                                                        expenditures and investment. This course covers
                                                                        two of these methods – Payback Period and
                                                                        Net Present Value – in greater detail to
                                                                        help you choose between different investment
              The Essentials of Budgeting for Non–financial             options.
                                                                        Professionals and functional managers in every       Non-financial professionals who [The Essentials of Budgeting for Non–financial                 1 http://www.s
              Professionals                                             department deal with budgets one way or another wish to gain understanding or        Professionals]                                                     killsoft.com/
                                                                        for providing targets and direction in their day-to- refresh their knowledge of      identify the characteristics of an effective budget              catalog/detai
                                                                        day decision making and control activities. The      finance and accounting          sequence the key phases of the budgetary planning                 l.asp?Course
                                                                        budget is a formal expression of the plans, goals,                                   process                                                           Code=fin_02_
                                                                        and objectives of an organization and familiarity                                    match budget elements with the type of budget in                 a04_bs_enus0
                                                                        with the essentials of the budget is expected at                                     which they should be recorded                                              00000
                                                                        every level within that organization. This course                                    identify key characteristics, advantages, and limitations
                                                                        aims to provide a basic understanding of budgets                                     of two different approaches to budgeting
                                                                        and their importance in allocating resources and                                     recognize variances that are worth investigating
                                                                        guiding the activities in an organization. It helps
                                                                        you identify the characteristics of an effective
                                                                        budget and the key phases of the budgetary
                                                                        planning process. The course then provides a few
                                                                        examples of different types of budgets and the
                                                                        approaches to budgeting. Finally, the course
                                                                        takes you through variance analysis and how to
                                                                        use a variance report as part of the budgetary
                                                                        control process.
1 Hour Courseware                
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gory- gory-                         Courseware Title                 Overview/Description                                         Target Audience         Lesson Objectives                                                      URL
                                                                                                                                                                                                                   ion
2     3
                                                                                                                                                                                                                   (hour
                                                                                                                                                                                                                   s)
              Financial Statements for Non-financial Professionals   Financial statements, including the Income           Non-financial professionals who [Financial Statements for Non-financial Professionals]        1 http://www.s
                                                                     Statement, the Cash Flow Statement, and the          wish to become familiar with or calculate the gross profit, income from operations, and           killsoft.com/
                                                                     Balance Sheet, work as a dashboard of the            refresh their knowledge of the net income from given Income Statement data                      catalog/detai
                                                                     financial performance of an organization. Knowing financial statements and their calculate the value of different types of cash flows in a            l.asp?Course
                                                                     how these financial statements are created, and elements                             Cash Flow Statement                                              Code=fin_02_
                                                                     how they reflect the performance of the                                              determine the value of Assets, Liabilities, and                 a05_bs_enus0
                                                                     organization, helps non-financial professionals                                      Shareholders' Equities in a Balance Sheet                                 00000
                                                                     better understand how their own functional areas                                     recognize how common business transactions affect an
                                                                     can affect the company's bottom line. These                                          organization's financial statements in an example
                                                                     financial reports are also used by professionals in
                                                                     all areas for evaluating proposals, suppliers,
                                                                     competitors, markets, and the general condition
                                                                     of the industry they operate in. This course aims
                                                                     to familiarize you with these three financial
                                                                     statements and how they reflect an organization's
                                                                     overall activities and performance. This course
                                                                     takes you through the various sections of these
                                                                     statements and explains how each is calculated.
                                                                     Finally, the course demonstrates how common
                                                                     business transactions affect an organization's
                                                                     financial condition with the help of an example.
              Analyzing Financial Statements for Non-financial       Financial statements of an organization often        Individuals who want to gain    [Analyzing Financial Statements for Non-financial             1 http://www.s
              Professionals                                          conceal more than they reveal. Being able to         understanding or refresh their Professionals]                                                     killsoft.com/
                                                                     analyze them and extract meaningful information knowledge of financial               determine the value of a company's key profitability            catalog/detai
                                                                     is an essential skill that financial as well as non- statements analysis techniques and efficiency ratios in a scenario                               l.asp?Course
                                                                     financial professionals should have. Ratio analysis                                  calculate liquidity and solvency ratios                          Code=fin_02_
                                                                     can be used to determine relationships between                                       classify examples as reflecting the use of horizontal or        a06_bs_enus0
                                                                     two elements of the same financial statement or                                      vertical analysis                                                         00000
                                                                     between one element of one financial statement
                                                                     and another element of a different financial
                                                                     statement. This type of analysis can also be used
                                                                     to compare your company’s performance to a
                                                                     number or key indicators, including your
                                                                     competitors, industry averages and benchmarks.
                                                                     This course presents and discusses many
                                                                     methods for analyzing financial statements from a
                                                                     non-financial professional's perspective. It
                                                                     determines and interprets the key profitability,
                                                                     efficiency, liquidity, and solvency ratios using
                                                                     scenarios. It also explains horizontal and vertical
                                                                     analysis of the financial statements using real life
                                                                     examples.
       Accounting Fundamentals                
1 Hour Courseware                
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gory- gory-                         Courseware Title             Overview/Description                                          Target Audience            Lesson Objectives                                                     URL
                                                                                                                                                                                                                  ion
2     3
                                                                                                                                                                                                                  (hour
                                                                                                                                                                                                                  s)
              Basic Accounting Principles and Framework          Accounting and finance are the universal               Anyone serving in an              [Basic Accounting Principles and Framework]                  1 http://www.s
                                                                 languages of business, and their functions form        accounting role with no           recognize key concepts about accounting                          killsoft.com/
                                                                 the core of most organizations. The accounting         previous experience in            recognize principles underlying the preparation of             catalog/detai
                                                                 function sets up the bookkeeping system,               accounting, and non-accounting    financial statements                                            l.asp?Course
                                                                 monitors it, prepares and presents the financial       employees who want a working      recognize basic accounting practices and their                  Code=fin_03_
                                                                 statements to management, and interprets them          understanding of accounting       descriptions                                                   a01_bs_enus0
                                                                 as needed. Bookkeeping is a part of the                and bookkeeping functions         recognize the importance of common accounting                            00000
                                                                 accounting function and involves the mechanical                                          practices
                                                                 aspect of recording, classifying, and summarizing                                        identify the main characteristics of IFRS
                                                                 transactions in account books and posting them
                                                                 to respective financial statements. Apart from the
                                                                 statutory importance, accounting data is very
                                                                 critical to any organization's decision and control
                                                                 system. Managers, decision makers, external
                                                                 stakeholders, and interest groups take the basic
                                                                 accounting data, mix them with other external
                                                                 and supplementary information, and produce
                                                                 meaningful information used for decision making
                                                                 and control purposes. This course aims at
                                                                 familiarizing all learners with basic accounting
                                                                 principles and concepts that set the ground for
                                                                 more advanced learning in this area. You'll be
                                                                 introduced to key accounting terms and concepts
                                                                 such as key characteristics of accounting, the
              The Accounting Equation and Financial Statements   accounting equation, double entry bookkeeping,
                                                                 Business owners and managers, regardless of            Anyone either serving in an       [The Accounting Equation and Financial Statements]           1 http://www.s
                                                                 form and size of their organizations, put their best   accounting role, or who just      determine how given transactions affect the                      killsoft.com/
                                                                 efforts in generating enough assets to pay for         wants to have a working           accounting equation                                            catalog/detai
                                                                 business's liabilities and build adequate              understanding of the accounting   determine how common transactions affect specific               l.asp?Course
                                                                 stockholders' equity. The basic accounting             and bookkeeping functions, but    accounts using the debit and credit rule                        Code=fin_03_
                                                                 equation offers us a simple way to understand          who has no previous experience    recognize key characteristics of financial statements          a02_bs_enus0
                                                                 how these three elements – assets,                     in accounting.                    recognize the key relationships between financial                        00000
                                                                 liabilities, and stockholders' equity –                                                  statements
                                                                 relate to each other. Every economic activity, or
                                                                 transaction, in an organization affects two or
                                                                 more of these elements. It is therefore important
                                                                 to understand how these elements, and the
                                                                 underlying transactions, appear in financial
                                                                 statements that provide a summary of a
                                                                 business's performance over a period of time.
                                                                 This course aims at familiarizing learners with the
                                                                 basic accounting equation and financial
                                                                 statements. You are introduced to the accounting
                                                                 equation and how given transactions affect the
                                                                 specific accounts using the debit and credit rule.
                                                                 This course also presents the key characteristics
                                                                 of financial statements and how they are related
                                                                 to each other.
1 Hour Courseware                
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gory- gory-                         Courseware Title         Overview/Description                                         Target Audience          Lesson Objectives                                                   URL
                                                                                                                                                                                                         ion
2     3
                                                                                                                                                                                                         (hour
                                                                                                                                                                                                         s)
              The Accounting Cycle and Accrual Accounting    Accounting involves recording, summarizing, and       Anyone either serving in an     [The Accounting Cycle and Accrual Accounting]              1 http://www.s
                                                             presenting financial transactions. You need to        accounting role, or who just    sequence an example of using the accounting cycle              killsoft.com/
                                                             analyze transactions before recording them in         wants to have a working         match the Balance Sheet and Income Statement to the          catalog/detai
                                                             daily journals. Organizations use a variety of        understanding of the accounting Chart of Accounts categories to which they are linked         l.asp?Course
                                                             accounts, called general ledgers collectively, to     and bookkeeping functions, but recognize examples of various categories of accounts           Code=fin_03_
                                                             record transactions in a number of business           who has no previous experience recognize examples of transactions that are ignored in        a03_bs_enus0
                                                             areas. A chart of accounts lists all these            in accounting.                  cash-based accounting systems                                          00000
                                                             accounts in the general ledger. All individual                                        identify key characteristics of cash and accrual
                                                             accounts are then compiled, totaled and verified                                      accounting
                                                             for correctness, and then presented as financial
                                                             statements to the organization's internal and
                                                             external users. As in most other things, timing is
                                                             of prime importance in accounting, specifically in
                                                             recording transactions. Most organizations record
                                                             revenue or expense transactions when they
                                                             actually take place – known as accrual
                                                             accounting. Others do it when money actually
                                                             changes hands – known as cash accounting.
                                                             This course teaches the essentials of the
                                                             accounting cycle, chart of accounts, and accrual
                                                             accounting method. It walks you through various
                                                             stages in the accounting cycle, categories of
                                                             accounts, and how they are organized in
              Accounting Transactions and Books of Account   respective financial statements. Finally, it that
                                                             Bookkeeping is a critical accounting activity         Anyone either serving in an       [Accounting Transactions and Books of Account]            1 http://www.s
                                                             provides the solid foundation on which an             accounting role, or who just      recognize examples of correct general journal entries         killsoft.com/
                                                             organization stands. The correctness and              wants to have a working           recognize examples of using special journals                catalog/detai
                                                             integrity of the financial statements that an         understanding of the accounting   appropriately                                                l.asp?Course
                                                             organization produces largely depend on the           and bookkeeping functions, but    recognize the relationship between journals and              Code=fin_03_
                                                             correctness and integrity of its bookkeeping          who has no previous experience    associated general and subsidiary ledgers                   a04_bs_enus0
                                                             activities. Journalization and posting to ledgers     in accounting                     post common transactions from special journals to                     00000
                                                             are the two core bookkeeping activities. The                                            subsidiary and general ledgers
                                                             journals are where all transactions are first
                                                             recorded on a daily basis. Information from a
                                                             journal is then posted to the ledgers to update
                                                             each account. Various accounts in the ledgers
                                                             are then summarized, tested, and validated, and
                                                             used for producing financial statements at the
                                                             end of an accounting period. This course covers
                                                             the key accounting skills of recording accounting
                                                             transactions in a journal and then posting them
                                                             into a ledger. You'll be guided through examples
                                                             of appropriate general and special journals entries
                                                             and you'll learn how to use general ledgers and
                                                             subsidiary ledgers for a variety of transactions.
                                                             Finally, you'll learn to analyze a transaction,
                                                             record it in the appropriate journal, and then post
                                                             it to the ledgers.
1 Hour Courseware                
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gory- gory-                          Courseware Title            Overview/Description                                        Target Audience         Lesson Objectives                                                     URL
                                                                                                                                                                                                             ion
2     3
                                                                                                                                                                                                             (hour
                                                                                                                                                                                                             s)
              Trial Balance & Adjusting Entries                  A typical accounting cycle begins with the           Anyone either serving in an    [Trial Balance & Adjusting Entries]                          1 http://www.s
                                                                 analysis of business transactions and ends with a accounting role, or who just      prepare a trial balance                                          killsoft.com/
                                                                 post-closing trial balance. Trial balances are       wants to have a working        sequence the steps for preparing a trial balance               catalog/detai
                                                                 prepared at several times in an accounting cycle. understanding of the accounting recognize key characteristics of several types of trial           l.asp?Course
                                                                 A trial balance lists all of the ledger accounts and and bookkeeping functions, but balances performed within the accounting cycle                  Code=fin_03_
                                                                 checks if debit and credit totals for all accounts who has no previous experience classify adjusting entries as being accruals or deferrals        a05_bs_enus0
                                                                 match. Trial balances provide an opportunity to      in accounting                  make adjusting entries                                                   00000
                                                                 correct any calculation, recording, or posting                                      sequence the steps for closing the accounts
                                                                 errors in the account books. Adjusting entries are
                                                                 then made to record accrued or deferred
                                                                 amounts followed by another trial balance to
                                                                 check equality of debits and credits. Financial
                                                                 statements are also prepared at this stage in the
                                                                 cycle. Finally, all temporary accounts are closed
                                                                 and a post-closing trial balance is prepared. This
                                                                 course teaches you how to prepare a trial
                                                                 balance, make adjusting entries, and close the
                                                                 temporary account books at the end of an
                                                                 accounting period. It introduces several types of
                                                                 trial balances performed within the accounting
                                                                 cycle and walks you through the preparation of a
                                                                 trial balance. This course also teaches you how
                                                                 to classify and make adjusting entries and close
              The Income Statement                               the accounts at period end.the financial
                                                                 Financial statements show                            Anyone either serving in an    [The Income Statement]                                       1 http://www.s
                                                                 performance of an organization. They are             accounting role, or who just   identify key characteristics of the Income Statement             killsoft.com/
                                                                 comprised of the Income Statement, the Cash          wants to have a working        recognize examples of revenues, gains, expenses, and           catalog/detai
                                                                 Flow Statement, and the Balance Sheet, and are understanding of the accounting loss-incurring activities                                            l.asp?Course
                                                                 used both internally and externally by a variety of and bookkeeping functions, but calculate gross profit, operating income, and net                Code=fin_03_
                                                                 users. The Income Statement can also be              who has no previous experience income                                                         a06_bs_enus0
                                                                 referred to as profit and loss statement or          in accounting                  recognize how common transactions affect the Income                      00000
                                                                 statement of operations, and is one of the most                                     Statement
                                                                 important financial statements. It shows the                                        identify how the income statement interacts with the
                                                                 profitability of a company during a specified                                       other financial statements
                                                                 accounting period. This course aims to familiarize
                                                                 you with the Income Statement and give you an
                                                                 understanding of how it interacts with other
                                                                 financial statements. You'll be taken through the
                                                                 various components of the Income Statement and
                                                                 taught hands-on knowledge of how to calculate
                                                                 gross profit, operating income, and net income.
                                                                 Finally, the course presents how common
                                                                 business transactions affect the Income
                                                                 Statement and how it interacts with other
                                                                 financial statements.
1 Hour Courseware                
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gory- gory-                         Courseware Title   Overview/Description                                           Target Audience            Lesson Objectives                                                     URL
                                                                                                                                                                                                         ion
2     3
                                                                                                                                                                                                         (hour
                                                                                                                                                                                                         s)
              The Balance Sheet                        The Balance Sheet is arguably the most                  Anyone either serving in an       [The Balance Sheet]                                          1 http://www.s
                                                       important of all financial statements. It is a          accounting role, or who just      recognize examples of the components of a Balance                killsoft.com/
                                                       financial snapshot of a company's health at a           wants to have a working           Sheet                                                          catalog/detai
                                                       specific point in time as measured in terms of          understanding of the accounting   prepare a Balance Sheet                                         l.asp?Course
                                                       assets, liabilities, and owners' or shareholders'       and bookkeeping functions, but    determine how common transactions affect the                    Code=fin_03_
                                                       equity. It allows you to see what a company owns        who has no previous experience    Balance Sheet                                                  a07_bs_enus0
                                                       as well as what it owes to other parties. People        in accounting                     recognize how the Balance Sheet connects and                             00000
                                                       who might be interested in the Balance Sheet                                              interacts with the other financial statements
                                                       include creditors, investors, company
                                                       management, suppliers, customers, competitors,
                                                       government agencies, and analysts. The Balance
                                                       Sheet is closely connected to the other key
                                                       financial statements – the Income
                                                       Statement and Cash Flow Statement. This course
                                                       walks you through a Balance Sheet and its key
                                                       components. It also illustrates how common
                                                       transactions affect the Balance Sheet with the
                                                       help of accounting examples. It also teaches you
                                                       how to prepare a Balance Sheet and how the
                                                       Balance Sheet interacts with other financial
              The Cash Flow Statement                  statements. saying goes – revenue is
                                                       As the popular                                          Anyone either serving in an       [The Cash Flow Statement]                                    1 http://www.s
                                                       vanity, margin is sanity, and cash is king. While it    accounting role, or who just      match examples of Cash Flow Statement items to the               killsoft.com/
                                                       is very important for an organization to keep           wants to have a working           section of the Cash Flow Statement they belong to              catalog/detai
                                                       earning revenue and maintaining a good profit           understanding of the accounting   calculate the cash balance at the end of the                    l.asp?Course
                                                       margin, a positive cash flow is equally important       and bookkeeping functions, but    accounting period in a scenario-based example                   Code=fin_03_
                                                       for its survival. Cash flowing in to the organization   who has no previous experience    identify how the Cash Flow Statement connects with             a08_bs_enus0
                                                       must meet or exceed the cash flowing out to             in accounting                     the Income Statement and the Balance Sheet                               00000
                                                       enable the organization to pay its debts and                                              recognize how common transactions affect different
                                                       liabilities and meet its growth and day-to-day                                            types of cash flows in the Cash Flow Statement
                                                       cash requirements. The Cash Flow Statement is a                                           prepare a Cash Flow Statement in a scenario using the
                                                       key financial statement that reports cash                                                 indirect method
                                                       receipts, payments, and net change in cash
                                                       resulting from operating, investing, and financing
                                                       activities during a reporting period. This course
                                                       discusses various aspects of Cash Flow
                                                       Statements and walks the learner through the
                                                       steps in preparing one using a business scenario.
                                                       Learners are introduced to various components in
                                                       a Cash Flow Statement and also shown how to
                                                       calculate cash at the end of the accounting
                                                       period. This course also presents examples of
                                                       how various transactions affect cash balances in
                                                       an organization and how a Cash Flow Statement
                                                       connects with the Income Statement and Balance
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title                     Overview/Description                                          Target Audience              Lesson Objectives                                                          URL
                                                                                                                                                                                                                                 ion
2     3
                                                                                                                                                                                                                                 (hour
                                                                                                                                                                                                                                 s)
              Accounting for Companies' Stock Transactions and           A publicly or privately held company, also known       Anyone either serving in an         [Accounting for Companies' Stock Transactions and                 1 http://www.s
              Dividends                                                  as a corporation, is an entity separate and            accounting role, or who just        Dividends]                                                            killsoft.com/
                                                                         distinct from its stockholders. When an investor       wants to have a working             identify major characteristics of incorporated                      catalog/detai
                                                                         puts money in a company in return for part             understanding of the accounting     organizations                                                        l.asp?Course
                                                                         ownership, the company issues stocks to the            and bookkeeping functions, but      identify how common equity transactions affect a                     Code=fin_03_
                                                                         investor. Stock is the evidence of the ownership       who has no previous experience      corporation's financial position                                    a09_bs_enus0
                                                                         interest of the stockholder. Sometimes a               in accounting                       record the issuance of stock in a journal                                     00000
                                                                         company also reacquires some of its outstanding                                            account for the purchase and sale of treasury stock
                                                                         stocks from its stockholders for retiring, holding,                                        using the cost method
                                                                         or reselling purposes. Stocks reacquired and held                                          account for transactions involving cash dividends and
                                                                         with the company are called treasury stocks.                                               stock dividends
                                                                         Companies often decide to share part of their net
                                                                         income, called dividends, with stockholders as
                                                                         reward for stockholders' investment risk in the
                                                                         company. Implications of issuing common and
                                                                         preferred stocks, treasury stocks, and dividends
                                                                         are very significant for companies' accounts. This
                                                                         course presents basic concepts and accounting
                                                                         treatments involving companies' common and
                                                                         preferred stocks, treasury stocks, and dividends.
                                                                         The course aims at identifying key characteristics
                                                                         of incorporated organizations and how common
                                                                         equity transactions affect their financial position.
       IFRS Primer                                                       It walks you through the accounting treatments
             IFRS: Introduction and Conceptual Framework                 Because of increasing globalization and                Executives, managers,               [IFRS: Introduction and Conceptual Framework]                     1 http://www.s
                                                                         interaction among corporations and national            departmental leaders,               describe the implications of adopting IFRS                            killsoft.com/
                                                                         economies, the various users of financial              professionals, and anyone who       distinguish between set-level convergence and                       catalog/detai
                                                                         information require a single set of high-quality       is interested in gaining            standard-level convergence                                           l.asp?Course
                                                                         accounting standards. IFRS (International              background knowledge of             define the terms associated with the different types of              Code=fin_04_
                                                                         Financial Reporting Standards) was developed to        International Financial Reporting   IFRS                                                                a01_bs_enus0
                                                                         meet this need. This course gives the learner a        Standards (IFRS)                    determine what an organization may need to do in                              00000
                                                                         well-rounded understanding about IFRS and its                                              response to the introduction of IFRS
                                                                         purposes. It distinguishes between IFRS and                                                match components of the conceptual framework for
                                                                         generally accepted accounting principles (GAAP),                                           IFRS with statements that describe them
                                                                         and it explains the convergence between the two                                            match statements about the underlying principles and
                                                                         accounting systems. It also presents the                                                   assumptions component of the IFRS framework with
                                                                         conceptual framework for IFRS. This framework is                                           the principle or assumption it describes
                                                                         used as a reference for standards development
                                                                         and in the convergence process, as well as in the
                                                                         preparation and interpretation of financial
                                                                         statements.
              IFRS: Standards for Financial Statements and Their Items   This course introduces the objectives of some          Executives, management,             [IFRS: Standards for Financial Statements and Their               1 http://www.s
                                                                         key standards from the IFRS along with their           departmental leaders,               Items]                                                                killsoft.com/
                                                                         scope and key business implications. Where they        professionals, and anyone who       identify the requirements of IAS 1 for the presentation             catalog/detai
                                                                         apply, it examines differences with GAAP and the       is interested in gaining            of financial statements                                              l.asp?Course
                                                                         implications of switching from the GAAP to the         background knowledge of             use the IAS 2 standard to determine how to handle                    Code=fin_04_
                                                                         IFRS system. The course also addresses                 International Financial Reporting   various items in inventory in financial statements                  a02_bs_enus0
                                                                         standards relating to the presentation of financial    Standards (IFRS)                    categorize items included on cash flow statements                             00000
                                                                         statements, inventories, statement of cash flows,                                          following IAS 7 guidelines
                                                                         accounting treatment for property, plant, and                                              identify the principles of accounting for property, plant,
                                                                         equipment, revenue, intangible assets, and finally,                                        and equipment (PPE) under IAS 16
                                                                         non-current assets held. With an increasing                                                recognize examples of IAS 38 principles
                                                                         degree of globalization worldwide, a single set of                                         identify the requirements of IFRS 5
                                                                         high quality accounting standards is required by                                           match categories of revenue with IAS 18 requirements
                                                                         various users of financial information. The IFRS                                           that apply
                                                                         was developed to meet these needs.
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title                      Overview/Description                                          Target Audience          Lesson Objectives                                                     URL
                                                                                                                                                                                                                         ion
2     3
                                                                                                                                                                                                                         (hour
                                                                                                                                                                                                                         s)
            IFRS: Key Standards for Financial and Accounting Activities The International Financial Reporting Standards        Executives, management,           [IFRS: Key Standards for Financial and Accounting            1 http://www.s
                                                                        (IFRS) are a set of global standards developed by      departmental leaders,             Activities]                                                      killsoft.com/
                                                                        the International Accounting Standards Board           professionals, and anyone who determine whether the presentation of financial                    catalog/detai
                                                                        (IASB). They enable individuals, businesses, and       is interested in gaining          instruments comply with IAS 32                                  l.asp?Course
                                                                        governments to have consistent accounting and          background knowledge of           identify the requirements of IAS 23: borrowing costs            Code=fin_04_
                                                                        reporting practices, produce comparable financial      International Financial Reporting recognize how to implement changes in accounting               a03_bs_enus0
                                                                        statements, and establish a common accounting          Standards (IFRS)                  policies, accounting estimates and errors following IAS                  00000
                                                                        language across different countries. These                                               8 principles
                                                                        standards are now adopted in over 110 countries                                          qualify events after the reporting period following IAS
                                                                        from every part of the world and several other                                           10
                                                                        countries are preparing to adopt them. This                                              identify the principles of IFRS 8: operating segments
                                                                        course aims to prepare learners for implementing                                         determine the expense of a share-based payment
                                                                        some key standards related to financial and                                              following IFRS 2 principles
                                                                        accounting activities. It takes learners through                                         identify the requirements of IFRS 3: business
                                                                        the standards relating to accounting policies,                                           combinations
                                                                        changes in accounting estimates and errors, and
                                                                        the treatment of events after the reporting
                                                                        period. It also covers borrowing costs,
                                                                        presentation of financial instruments, share-
                                                                        based payments, business combinations, and
                                                                        operating segments.
            IFRS: Transitioning to IFRS                                 Globalization has created a need for a single set      Executives, management,             [IFRS: Transitioning to IFRS]                               1 http://www.s
                                                                        of high-quality accounting standards for users of      departmental leaders,               identify key considerations to prepare for the transition       killsoft.com/
                                                                        financial information worldwide. As they transition    professionals, and anyone who       toward IFRS                                                   catalog/detai
                                                                        to IFRS standards, companies may face                  is interested in gaining            identify appropriate actions for different phases of           l.asp?Course
                                                                        challenges if they underestimate a project's           background knowledge of             IFRS impact assessment                                         Code=fin_04_
                                                                        magnitude. For example, companies will have to         International Financial Reporting   recognize the characteristics of the training programs        a04_bs_enus0
                                                                        assess how the new procedures will affect key          Standards (IFRS)                    to develop for different members of an organization                     00000
                                                                        employees' daily duties and provide the                                                    transitioning toward IFRS
                                                                        appropriate training for them. They'll have to                                             determine the date of transition in accordance with
                                                                        ensure that their accounting and data                                                      IFRS 1 in a given scenario
                                                                        management systems can provide the information                                             recognize examples where IFRS 1 principles have been
                                                                        necessary to be IFRS compliant. And they must                                              followed
                                                                        determine the costs involved in switching to the
                                                                        new standards. IFRS 1 was created to set out
                                                                        procedures for first-time adopters of IFRS.
                                                                        However, each company has its own
                                                                        characteristics and must develop its own
                                                                        roadmap to help guide it through the operational
                                                                        adjustments. Organizations should also consider
                                                                        the HR implications of switching to IFRS, as they
                                                                        could face pitfalls if they fail to plan wisely,
                                                                        consult with experts, or assign responsibilities
                                                                        with care. These pitfalls include significant budget
                                                                        over-runs, costly errors, inefficiencies, and
Marketing Curriculum                                                    increased complexity in the reporting process.
      Marketing Essentials                
1 Hour Courseware                
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gory- gory-                         Courseware Title               Overview/Description                                         Target Audience            Lesson Objectives                                                      URL
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                                                                                                                                                                                                                    (hour
                                                                                                                                                                                                                    s)
              Marketing Essentials: Introduction to Marketing      How do you know what consumers really want?          Anyone who wants to develop        [Marketing Essentials: Introduction to Marketing]             1 http://www.s
                                                                   How do you know which consumers to go after          or refine their marketing skills   identify the key objectives of the marketing function in          killsoft.com/
                                                                   and how to get them interested in your products                                         organizations                                                   catalog/detai
                                                                   and services? You need to develop an effective                                          identify the key characteristics of the Internet as a            l.asp?Course
                                                                   marketing strategy. Marketing is a core business                                        marketplace                                                     Code=mkt_01
                                                                   process that helps companies develop strong                                             match each core market identification activity with its         _a01_bs_enus
                                                                   relationships with consumers – it is used                                               description                                                             000000
                                                                   to identify the right consumers, anticipate their                                       identify the elements of the marketing mix
                                                                   wants and needs and ultimately create value for                                         identify elements of the modern marketing mix
                                                                   them and for your organization. Realizing the
                                                                   essential function that marketing plays in any
                                                                   company will help you better understand the
                                                                   relationship that companies need to build with
                                                                   their customers, how they do it, and the impact
                                                                   these activities can have on a company's bottom
                                                                   line. This course provides key insight on
                                                                   marketing as a key business process, its link to
                                                                   overall corporate strategy and how online and
                                                                   social media marketing is changing the face of
                                                                   marketing by bringing companies and customers
                                                                   closer together than ever before through new
                                                                   technologies. The importance of marketing
                                                                   planning is also discussed including careful
                                                                   consideration of key concepts such as
              Marketing Essentials: Planning and People            segmentation, targeting and positioning. This
                                                                   The four Ps of the traditional marketing mix         Anyone who wants to develop        [Marketing Essentials: Planning and People]                   1 http://www.s
                                                                   (Product, Price, Place, and Promotion) are           or refine their marketing skills   recognize examples of marketing goals and types of                killsoft.com/
                                                                   important strategic cornerstones of any                                                 marketing plans in a scenario                                   catalog/detai
                                                                   marketing activity. However, this traditional view                                      identify the advantages of marketing planning                    l.asp?Course
                                                                   of the Marketing Mix fails to address two very                                          recognize characteristics of quantitative and                   Code=mkt_01
                                                                   important aspects of marketing: planning and                                            qualitative research                                            _a02_bs_enus
                                                                   people. This course focuses its attention on the                                        identify examples of typical marketing costs that have                  000000
                                                                   importance of linking marketing activities to an                                        to be budgeted for during the creation of a marketing
                                                                   organization’s overall strategic objectives; and                                        plan
                                                                   exactly how the planning process is carried out.                                        recognize guidelines on how to develop and execute a
                                                                   The importance of recognizing the difference                                            marketing plan
                                                                   between marketing strategies and marketing                                              identify how to evaluate your marketing plan
                                                                   tactics is also discussed, as well as how strategy                                      recognize how companies can help people to act as a
                                                                   and tactics should complement each other in any                                         key part of the marketing mix
                                                                   marketing activity. This course will also offer
                                                                   insight into key planning activities such as
                                                                   research, budgeting, development and evaluation.
                                                                   Finally, the importance of employee engagement
                                                                   and internal branding are also discussed as the
                                                                   key elements of the last P, people. Understanding
                                                                   the key role that planning and people play in the
                                                                   marketing process and how these aspects
                                                                   support the traditional Marketing Mix, will help
                                                                   you better understand how to approach marketing
1 Hour Courseware                
                                                                                                                                                                                                                 Expe
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gory- gory-                          Courseware Title      Overview/Description                                           Target Audience            Lesson Objectives                                                         URL
                                                                                                                                                                                                                 ion
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                                                                                                                                                                                                                 (hour
                                                                                                                                                                                                                 s)
              Marketing Essentials: Product and Price      How do you know what kind of products and              Anyone who wants to develop        [Marketing Essentials: Product and Price]                        1 http://www.s
                                                           services you should be marketing? How do you           or refine their marketing skills   recognize examples of several components of a                        killsoft.com/
                                                           develop successful products and services? How                                             product offering                                                   catalog/detai
                                                           do you promote and sell them? In today’s highly                                           identify the typical responsibilities of marketing in the           l.asp?Course
                                                           competitive marketplace, these considerations                                             context of the development of new products                         Code=mkt_01
                                                           are more important than ever. This course                                                 make some marketing mix related decisions at several               _a03_bs_enus
                                                           focuses on the answers to these questions and                                             phases of the product lifecycle in a scenario                              000000
                                                           provides key insight into the importance of                                               classify pricing objectives as being primarily financial or
                                                           product and price within the modern marketing                                             marketing objectives
                                                           mix. The course then covers the product and                                               recognize examples demonstrating the use of several
                                                           development process, the concept of product                                               pricing strategies
                                                           differentiation in today's marketplace, and what                                          recognize examples demonstrating the use of several
                                                           this ultimately requires from marketing                                                   types of promotions
                                                           professionals and companies in order to be
                                                           successful. This course also provides essential
                                                           insight into the concept of product lifecycle with
                                                           a focus on how product evolution can help meet
                                                           ever-changing customer needs and help secure a
                                                           company’s competitive advantage. Finally, the
                                                           course introduces pricing, including how to
                                                           approach product pricing and the factors that
              Marketing Essentials: Place                  affect a your products and services into your
                                                           Getting product's price.                               Anyone who wants to develop        [Marketing Essentials: Place]                                    1 http://www.s
                                                           customers' hands is not a simple task; a multitude     or refine their marketing skills   identify the key considerations in selecting appropriate             killsoft.com/
                                                           of factors must be considered. How do you select                                          distribution channels for your products                            catalog/detai
                                                           the most effective distribution channels? Should                                          identify the key characteristics of push and pull                   l.asp?Course
                                                           you be targeting your distributors to help promote                                        distribution                                                       Code=mkt_01
                                                           and sell your products, or should you appeal                                              match distribution strategies and strategic distribution           _a04_bs_enus
                                                           directly to consumers? How do you build strong                                            relationship systems with their description                                000000
                                                           relationships with distributors? Place, which                                             identify guidelines for selecting and managing
                                                           focuses on the distribution of products and                                               intermediaries
                                                           services, is an important component of any                                                identify the key characteristics of the Internet as a
                                                           marketing initiative and requires careful                                                 distribution channel
                                                           integration with all other aspects of the modern                                          identify the benefits to companies of using online
                                                           marketing mix. This course provides essential                                             distribution
                                                           insight into distribution. It reviews the advantages
                                                           of building a strong, efficient distribution network
                                                           that is aligned with organizational and marketing
                                                           goals, as well as product characteristics and
                                                           target markets. It covers key distribution
                                                           strategies, distribution relationship systems, and
                                                           how to select and manage distributors. Finally,
                                                           the course discusses online distribution
                                                           opportunities and the benefits associated with e-
                                                           marketing.
1 Hour Courseware                
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gory- gory-                         Courseware Title           Overview/Description                                           Target Audience            Lesson Objectives                                                       URL
                                                                                                                                                                                                                   ion
2     3
                                                                                                                                                                                                                   (hour
                                                                                                                                                                                                                   s)
              Marketing Essentials: Promotion                  How do you get customers interested in your            Anyone who wants to develop        [Marketing Essentials: Promotion]                              1 http://www.s
                                                               products and services? What kinds of sales and         or refine their marketing skills   sequence the promotional communications goals                      killsoft.com/
                                                               advertising strategies will you use? How will                                             match promotional techniques with their description              catalog/detai
                                                               public relations support your promotional                                                 match characteristics of marketing communication                  l.asp?Course
                                                               strategies, if at all? Promotion, a key aspect of                                         campaigns to either traditional or online media                  Code=mkt_01
                                                               the marketing mix, focuses on raising awareness                                           sequence the process to calculate ROI on marketing               _a05_bs_enus
                                                               about your product and service offerings among                                            campaigns                                                                000000
                                                               key customer target groups. This course will                                              recognize the advantages of calculating ROI on
                                                               provide insight into how to design promotional                                            marketing campaigns
                                                               strategies and campaigns that help expand
                                                               existing markets and develop new customer
                                                               relationships. You will learn about the key
                                                               characteristics of different forms of advertising
                                                               and promotional vehicles, including the reach,
                                                               benefits and cost of both traditional and more
                                                               modern approaches such as social media
                                                               networking and other forms of online marketing.
                                                               This course will also discuss the concept of
                                                               return on investment (ROI) in promotion, how to
                                                               approach ROI for both traditional and online
                                                               promotional efforts, and how this type of
                                                               evaluation can help you plan and execute your
              Marketing Essentials: Marketing and Ethics       promotional efforts more effectively.
                                                               What role does ethics play in marketing? What is       Anyone who wants to develop        [Marketing Essentials: Marketing and Ethics]                   1 http://www.s
                                                               corporate responsibility and how is it linked to       or refine their marketing skills   identify types of societal expectations that                       killsoft.com/
                                                               marketing? In order to develop strong and lasting                                         corporations should address along with traditional               catalog/detai
                                                               customer relationships, organizations must                                                organizational concerns                                           l.asp?Course
                                                               ensure their marketing practices are fair, honest,                                        identify examples of deceptive, offensive, and                   Code=mkt_01
                                                               and accurate about their product and service                                              objectionable marketing practices                                _a06_bs_enus
                                                               offerings. While marketing is a key business                                              match each example with the stage of ethical                             000000
                                                               function, it also has an important societal                                               development it represents
                                                               component that cannot be overlooked. This                                                 identify guidelines for creating an ethical marketing
                                                               course introduces the concept of ethics in                                                environment
                                                               marketing and its close connection to corporate                                           classify examples of various e-marketing ethical issues
                                                               responsibility. It also provides insight into how to                                      according to the variable of the marketing mix they
                                                               ensure marketing practices are ethical, and                                               affect
                                                               outlines the benefits ethical marketing can
                                                               generate for an organization and its corporate
                                                               culture. You'll learn about societal marketing, the
                                                               dangers associated with unethical and deceptive
                                                               marketing practices, and how to build and sustain
                                                               strong ethical marketing standards and practices
                                                               within an organization. The course also addresses
                                                               the growth of new communication technologies
                                                               and how they have affected the way marketers
                                                               reach their audiences. Finally, it looks at and how
Industry Foundations Curriculum                                organizations can apply ethical marketing
       Industry Overviews                
1 Hour Courseware                
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gory- gory-                         Courseware Title                Overview/Description                                         Target Audience              Lesson Objectives                                                      URL
                                                                                                                                                                                                                       ion
2     3
                                                                                                                                                                                                                       (hour
                                                                                                                                                                                                                       s)
              The Telecommunications Industry Overview: Version 3   The Telecommunications Industry is to the             Consulting houses, industry         [The Telecommunications Industry Overview: Version            1 http://www.s
                                                                    modern world what the central nervous system is       investors, and all-size             3]                                                                killsoft.com/
                                                                    to the human body. Made of a complex set of           companies that sell products or     identify the main business drivers of the                       catalog/detai
                                                                    sectors and subsectors and a variety of               services to other sectors and       telecommunications industry                                      l.asp?Course
                                                                    stakeholders, this industry builds, maintains, and    industries; organizations looking   match telecommunications services subsectors with                 Code=indo_0
                                                                    operates networks to supply an essential service      for knowledge and key business      their products and services                                     1_a11_bs_enu
                                                                    to customers globally. The industry players           information in the                  recognize the telecommunications industry business                     s000000
                                                                    produce communication equipment and deliver a         telecommunications industry         model
                                                                    set of voice, data, and broadband services using                                          classify key competitors in the telecommunication
                                                                    wire line or wired infrastructure of cables,                                              services sector
                                                                    networks, servers, computers, and satellites. This                                        recognize examples of current industry trends
                                                                    industry is highly sensitive to the slightest                                             identify telecommunication industry challenges
                                                                    change in regulatory, technological, and economic                                         categorize strategies for overcoming telecom
                                                                    factors and has its own share of challenges                                               challenges
                                                                    largely stemming from these factors. With
                                                                    wireless and broadband providing the needed
                                                                    momentum to their growth, the industry players
                                                                    adopt unique strategies to overcome these
                                                                    challenges and move forward to connect people
                                                                    to people and organizations. This course is
                                                                    designed to help learners understand key
                                                                    concepts, terminology, issues, and challenges
                                                                    associated with the telecommunications industry,
                                                                    and strategies employed to meet some of those
              The Health Care Industry Overview: Version 3          The health It identifies the one sectors of the
                                                                    challenges. care industry is mainof the largest       Consulting houses, industry         [The Health Care Industry Overview: Version 3]                1 http://www.s
                                                                    industries in the world, and it has a direct effect   investors, and all size             identify the main drivers of the health care industry             killsoft.com/
                                                                    on the quality of life of people in each country.     companies that sell products or     match health care industry sectors with their products          catalog/detai
                                                                    The industry is under constant pressure to            services to other sectors and       and services                                                     l.asp?Course
                                                                    improve the quality of its delivery, streamline       industries; organizations looking   recognize the health care industry business model                 Code=indo_0
                                                                    operations, and cut costs, while providing safe,      for knowledge and key business      classify key competitors in the health care industry            1_a12_bs_enu
                                                                    affordable, and cost-effective care. Operating in a   information in the health care      recognize examples of current health care industry                     s000000
                                                                    highly sensitive and regulated environment,           industry                            trends
                                                                    industry players need to constantly adjust their                                          recognize examples of health care industry challenges
                                                                    strategies and processes to meet the ever-                                                categorize strategies for overcoming health care
                                                                    increasing demand and compliance requirements.                                            challenges
                                                                    As a result, they are constantly looking at ways
                                                                    to eliminate inefficiencies in the value chain, to
                                                                    address issues of access, to improve quality, and
                                                                    to reduce cost. This course is designed to help
                                                                    learners understand key concepts, terminology,
                                                                    issues, and challenges associated with the health
                                                                    care industry, and strategies employed to meet
                                                                    some of those challenges. It will identify the main
                                                                    sectors of the health care industry and its
                                                                    business drivers, and review the key aspects of
                                                                    the industry business model, its competitive
                                                                    environment and the current trends in the
                                                                    industry. Finally, this course outlines some key
1 Hour Courseware                
                                                                                                                                                                                                              Expe
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Cate Cate
                                                                                                                                                                                                              Durat
gory- gory-                         Courseware Title       Overview/Description                                          Target Audience              Lesson Objectives                                                     URL
                                                                                                                                                                                                              ion
2     3
                                                                                                                                                                                                              (hour
                                                                                                                                                                                                              s)
              The Insurance Industry Overview: Version 3   Comprised of a variety of stakeholders, the            Consulting houses, industry         [The Insurance Industry Overview: Version 3]                 1 http://www.s
                                                           Insurance industry provides products and               investors, and all size             identify the main drivers of the insurance industry              killsoft.com/
                                                           services that are designed to protect businesses       companies that sell products or     recognize insurance industry sectors                           catalog/detai
                                                           and individuals from risks. The industry players       services to other sectors and       recognize the insurance industry business model                 l.asp?Course
                                                           deliver risk coverage, while attempting to manage      industries; organizations looking   classify key competitors in the insurance industry               Code=indo_0
                                                           their own risks in an environment that is subject      for knowledge and key business      recognize examples of current industry trends                  1_a13_bs_enu
                                                           to regulatory requirements, competitive forces,        information in the insurance        recognize examples of insurance industry challenges                   s000000
                                                           margin pressures, and changing customer                industry                            categorize strategies for overcoming industry
                                                           demands. Insurance companies adopt unique                                                  challenges
                                                           strategies to overcome these challenges and to
                                                           propel growth and market share in a global
                                                           environment. This course helps learners
                                                           understand key concepts, terminology, issues,
                                                           and challenges associated with the insurance
                                                           industry, and strategies employed to meet some
                                                           of those challenges. It identifies the main sectors
                                                           of the insurance Industry and its business drivers,
                                                           and reviews the key aspects of the industry
                                                           business model, its competitive environment, and
                                                           the current trends in the industry. Finally this
                                                           course outlines key challenges facing this
                                                           industry and presents common strategies that
                                                           industry players are adopting to overcome
              The Banking Industry Overview: Version 3     challenges. industry is a vital component to
                                                           The banking                                            Consulting houses, industry         [The Banking Industry Overview: Version 3]                   1 http://www.s
                                                           individual, business, national, and global financial   investors, and all size             identify the main business drivers of the banking                killsoft.com/
                                                           well-being. This industry builds and maintains         companies that sell products or     industry                                                       catalog/detai
                                                           financial relationships with customers of all sizes    services to other sectors and       match banking sectors with their products and                   l.asp?Course
                                                           to supply financial products and services that         industries; organizations looking   services                                                         Code=indo_0
                                                           stimulates economic growth. The industry players       for knowledge and key business      recognize the banking industry business model                  1_a14_bs_enu
                                                           produce an assortment of services from savings         information in the banking          recognize key competitors in the banking industry                     s000000
                                                           accounts to home and business loans and                industry                            recognize examples of current industry trends
                                                           mortgages, and from check cashing to                                                       recognize examples of banking industry challenges
                                                           underwriting. This industry is sensitive to                                                categorize strategies for overcoming banking industry
                                                           regulatory, technological, and economic factors                                            challenges
                                                           and has its own share of challenges largely
                                                           stemming from these factors. With emerging
                                                           markets changing the landscape of global
                                                           economic wealth and new generations of
                                                           customers demanding faster and more innovative
                                                           products, the industry players adopt unique
                                                           strategies to overcome these challenges and
                                                           move forward to deliver financial objectives to
                                                           people and organizations. This course is designed
                                                           to help learners understand key concepts,
                                                           terminology, issues, and challenges associated
                                                           with the banking industry, and strategies
                                                           employed to meet some of those challenges. It
                                                           identifies the main sectors of the banking
1 Hour Courseware                
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gory- gory-                         Courseware Title         Overview/Description                                        Target Audience            Lesson Objectives                                                    URL
                                                                                                                                                                                                           ion
2     3
                                                                                                                                                                                                           (hour
                                                                                                                                                                                                           s)
              The Oil and Gas Industry Overview: Version 3   The oil and gas industry is a key player in         Consulting houses, industry        [The Oil and Gas Industry Overview: Version 3]              1 http://www.s
                                                             supplying the world's energy, transportation,       investors, and all size            identify the main drivers of the oil and gas industry           killsoft.com/
                                                             petrochemical, and fertilizer needs. Comprised of companies that sell products or match oil and gas industry sectors with their activities           catalog/detai
                                                             both national and independent oil and gas           services to other sectors and      and services                                                   l.asp?Course
                                                             companies, the oil and gas industry supplies the industries; organizations looking sequence the stages in the oil and gas industry supply              Code=indo_0
                                                             products needed to heat homes, provide              for knowledge and key business chains                                                            1_a15_bs_enu
                                                             transportation by running engines in motorized      information in the oil and gas     classify key competitors in the oil and gas industry                 s000000
                                                             vehicles, increase food production through          industry                           recognize current industry trends
                                                             fertilization, and create plastics for countless                                       recognize oil and gas industry challenges
                                                             uses. The industry uses a supply chain to provide                                      categorize strategies for overcoming oil and gas
                                                             oil and natural gas products from locations                                            industry challenges
                                                             around the world and deliver them to consumers
                                                             throughout the world. Industry players adopt
                                                             unique strategies to overcome the challenges of
                                                             supplying a non-renewable resource by finding
                                                             new resources with improved technological,
                                                             business, and diversification strategies. This
                                                             course is designed to help learners understand
                                                             key concepts, terminology, issues, and challenges
                                                             associated with the oil and gas industry, and
                                                             strategies employed to meet some of those
                                                             challenges. The course will identify the main
                                                             sectors of the oil and gas industry and its
                                                             business drivers, and review the key aspects of
              The Retail Industry Overview: Version 3        The retail industry provides its competitive
                                                             the industry business model,consumers with          Consulting houses, industry        [The Retail Industry Overview: Version 3]                   1 http://www.s
                                                             goods and services for their everyday needs.        investors, and all size            identify the main drivers of the retail industry                killsoft.com/
                                                             Comprised of a variety of stakeholders, this        companies that sell products or identify the retail establishment categories                     catalog/detai
                                                             industry offers customers the flexibility to buy    services to other sectors and      match the functions of the retail value chain to their         l.asp?Course
                                                             products from around the world, which requires      industries; organizations looking descriptions                                                     Code=indo_0
                                                             industry players to have a global supply chain      for knowledge and key business identify key competitors in the retail industry                   1_a16_bs_enu
                                                             that ensures their products can be cost-            information in the retail industry recognize current industry trends                                    s000000
                                                             effectively sourced from various locations and                                         recognize retail industry challenges
                                                             delivered to individual customers no matter where                                      identify strategies for overcoming retail industry
                                                             they live. Industry players adopt unique strategies                                    challenges
                                                             to overcome these global challenges in order to
                                                             offer customers the right products at the right
                                                             time for the right price. This course is designed
                                                             to help learners understand key concepts,
                                                             terminology, issues, and challenges associated
                                                             with the retail industry, and strategies employed
                                                             to meet some of those challenges. It will identify
                                                             the main sectors of the retail industry and its
                                                             business drivers, and review the key aspects of
                                                             the industry business model, its competitive
                                                             environment and the current trends in the
                                                             industry. Finally this course outlines some key
                                                             challenges that this industry is facing and
                                                             presents common strategies that the players in
1 Hour Courseware                
                                                                                                                                                                                                              Expe
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Cate Cate
                                                                                                                                                                                                              Durat
gory- gory-                         Courseware Title            Overview/Description                                       Target Audience           Lesson Objectives                                                      URL
                                                                                                                                                                                                              ion
2     3
                                                                                                                                                                                                              (hour
                                                                                                                                                                                                              s)
              The Manufacturing Industry Overview: Version 3    The manufacturing industry produces a broad        Consulting houses, industry       [The Manufacturing Industry Overview: Version 3]              1 http://www.s
                                                                range of products for its customers in a fast-     investors, and all size           identify the main drivers of the manufacturing industry           killsoft.com/
                                                                paced, consumer-driven environment. Comprised companies that sell products or match manufacturing industry sectors with their                        catalog/detai
                                                                of a wide variety of industry players and          services to other sectors and     activities                                                       l.asp?Course
                                                                stakeholders, this industry develops the fastest industries; organizations looking recognize the manufacturing industry business model                 Code=indo_0
                                                                methods available to produce and deliver           for knowledge and key business classify key competitors in the manufacturing industry             1_a17_bs_enu
                                                                products to meet customer demands.                 information in the                by sector                                                              s000000
                                                                Manufacturers produce vehicles, building           manufacturing industry            recognize examples of current manufacturing industry
                                                                materials, household products, textiles,                                             trends
                                                                pharmaceutical drugs, toys, and a wide range of                                      recognize examples of manufacturing industry
                                                                other products that customers require. They are                                      challenges
                                                                dependent on finding the materials, workforce and                                    categorize strategies for overcoming manufacturing
                                                                best methods to manufacture products quickly, at                                     industry challenges
                                                                a competitive price, to meet the constant
                                                                changes in consumer demand. This course is
                                                                designed to help learners understand key
                                                                concepts, terminology, and issues associated with
                                                                the manufacturing industry. It will identify the
                                                                main sectors of the manufacturing industry and
                                                                its business drivers, and review the key aspects
                                                                of the industry business model, its competitive
                                                                environment and the current trends in the
                                                                industry. Finally this course outlines some key
              The Pharmaceutical Industry Overview: Version 3   challenges that this industry is facing and
                                                                The pharmaceutical              provides an        Consulting houses, industry       [The Pharmaceutical Industry Overview: Version 3]             1 http://www.s
                                                                extensive range of medications to consumers        investors, and all size           identify the main drivers of the pharmaceutical industry          killsoft.com/
                                                                throughout the world. Comprised of a variety of companies that sell products or match pharmaceutical industry sectors with their                     catalog/detai
                                                                stakeholders, this industry is dependent on        services to other sectors and     capabilities                                                     l.asp?Course
                                                                discovering and developing medicines,              industries; organizations looking recognize the pharmaceutical industry business model              Code=indo_0
                                                                manufacturing these products commercially and for knowledge and key business match key competitors in the pharmaceutical industry                    1_a18_bs_enu
                                                                marketing them to health officials or consumers. information in the                  with their descriptions                                                s000000
                                                                Industry players adopt unique strategies to        pharmaceutical industry           recognize examples of current pharmaceutical industry
                                                                overcome the many challenges they face in                                            trends
                                                                addressing the prevalent health issues of our                                        recognize examples of pharmaceutical industry
                                                                times. This course is designed to help learners                                      challenges
                                                                understand key concepts, terminology, issues,                                        match the appropriate strategy to address each
                                                                and challenges associated with the                                                   pharmaceutical industry challenge
                                                                pharmaceutical industry, and strategies employed
                                                                to meet some of those challenges. It will identify
                                                                the main sectors of the pharmaceutical industry
                                                                and its business drivers, and review the key
                                                                aspects of the industry business model, its
                                                                competitive environment, and the current trends
                                                                in the industry. Finally this course outlines some
                                                                key challenges that this industry is facing and
                                                                presents common strategies that the players in
                                                                the industry are adopting to overcome its
                                                                challenges.
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              The Information Technology Industry Overview: Version 3   The information technology industry plays a         Consulting houses, industry       [The Information Technology Industry Overview:                1 http://www.s
                                                                        unique role in helping companies conduct their      investors, and all size           Version 3]                                                        killsoft.com/
                                                                        businesses in the modern era. Industry              companies that sell products or identify the main drivers of the information technology           catalog/detai
                                                                        participants must be highly competitive to          services to other sectors and     industry                                                         l.asp?Course
                                                                        provide the latest technological advances. It       industries; organizations looking match information technology industry sectors with                Code=indo_0
                                                                        provides value to customers by embracing new        for knowledge and key business their products or services                                         1_a19_bs_enu
                                                                        trends, such as cloud computing, virtualization,    information in the Information    recognize the information technology industry value                    s000000
                                                                        and mobile application solutions to keep their      Technology industry               chain
                                                                        customers ahead of the competition. It must also                                      match key competitors in the information technology
                                                                        be sensitive to changing customer needs and be                                        industry with their descriptions
                                                                        driven by new business opportunities as they                                          recognize examples of current information technology
                                                                        emerge. Although the industry is continually                                          industry trends
                                                                        challenged by intense competition, cost                                               recognize examples of information technology industry
                                                                        pressures, emerging markets, and security                                             challenges
                                                                        threats, industry players provide solutions                                           categorize strategies for overcoming information
                                                                        through innovation, outsourcing, and strategic                                        technology industry challenges
                                                                        mergers and acquisitions to enhance their
                                                                        businesses, while improving the way people
                                                                        access and use information throughout their
                                                                        professional and personal lives. This course is
                                                                        designed to help learners understand key
                                                                        concepts, terminology, issues, and challenges
                                                                        associated with the information technology
                                                                        industry, and strategies employed to meet some
              The Federal Government Industry Overview: Version 3       of those challenges. It will identify the main
                                                                        The federal government industry is the world's      Consulting houses, industry       [The Federal Government Industry Overview: Version            1 http://www.s
                                                                        largest service provider with primary               investors, and all size           3]                                                                killsoft.com/
                                                                        responsibility to provide essential services to its companies that sell products or identify the main drivers of the federal government               catalog/detai
                                                                        citizens funded through its collection of taxes. A services to other sectors and      industry                                                         l.asp?Course
                                                                        federal government is usually comprised of a host industries; and organizations       match federal government industry sectors with their              Code=indo_0
                                                                        of governmental departments and various             looking for knowledge and key services                                                            1_a20_bs_enu
                                                                        stakeholders, which can include, but are not        business information in the       recognize the federal government industry business                     s000000
                                                                        limited to, individual states, provinces, and       federal government industry       model
                                                                        territories. A federal government delivers                                            recognize typical responsibilities of external companies
                                                                        services, creates and enforces laws, maintains                                        and their employees doing business with federal
                                                                        highways, collects taxes, defends national                                            governments
                                                                        sovereignty, encourages investment, provides                                          recognize examples of current industry trends
                                                                        education, oversees environmental issues, and                                         recognize examples of the federal government industry
                                                                        performs a host of other services to its citizens.                                    challenges
                                                                        Different nations, and their respective federal                                       match the appropriate strategy to address each federal
                                                                        governments, all adopt strategies to overcome                                         government industry challenge
                                                                        the challenges they face that can stagnate
                                                                        services, overextend budgets, cause
                                                                        intradepartmental barriers, and impede hiring the
                                                                        best employees. Federal governments are
                                                                        continually driven to find solutions through
                                                                        improving service delivery, reducing costs,
                                                                        opening departmental barriers, and attracting a
                                                                        talented workforce. This course is designed to
1 Hour Courseware                
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                                                                                                                                                                                                                    s)
              The Education Industry Overview: Version 1   The education industry provides its students with       Consulting houses, industry         [The Education Industry Overview: Version 1]                      1 http://www.s
                                                           the knowledge and skills to adapt to a continually      investors, and all size             identify the main drivers of the education industry                   killsoft.com/
                                                           changing working world. The industry consists of        companies that sell products or     match education industry sectors with their products                catalog/detai
                                                           an expanding array of organizations that seek to        services to other sectors and       and services                                                         l.asp?Course
                                                           provide lifelong learning to its customers. These       industries; organizations looking   recognize the education industry business model                       Code=indo_0
                                                           organizations include traditional colleges and          for knowledge and key business      classify key competitors in the education industry                  1_a21_bs_enu
                                                           universities as well as companies focused on            information in the education        recognize examples of current industry trends                              s000000
                                                           training and development for clients that range         industry                            recognize examples of challenges in the education
                                                           from an individual learner to global corporations.                                          industry
                                                           As a whole, the industry is responsible for                                                 categorize strategies for overcoming education
                                                           training individuals of all ages to learn new skills,                                       challenges
                                                           obtain employment, and spur economic growth, by
                                                           delivering education in traditional classroom
                                                           settings or via distance training over the Internet.
                                                           The education industry must adapt to the
                                                           challenges of containing costs, differing views on
                                                           standardized learning, competing for students,
                                                           and adapting to changing economic needs.
                                                           Industry players adopt unique strategies to
                                                           overcome these challenges by forming education
                                                           partnerships, adapting to new technologies, and
                                                           developing customized and personalized learning
                                                           programs. This course is designed to help
              The Utilities Industry Overview: Version 1   learners understand keyessential toterminology,
                                                           The utilities industry is concepts, modern living       Consulting houses, industry         [The Utilities Industry Overview: Version 1]                      1 http://www.s
                                                           and the modern economy. It provides safe                investors, and all size             identify the main drivers of the utilities industry                   killsoft.com/
                                                           sources of drinking water, proper sewage                companies that sell products or     match utilities industry sectors with their activities and          catalog/detai
                                                           disposal, and reliable heat sources for homes and       services to other sectors and       services                                                             l.asp?Course
                                                           businesses. It also provides a reliable source of       industries; organizations looking   recognize value chains associated with the utilities                  Code=indo_0
                                                           electrical energy to operate the machinery,             for knowledge and key business      industry                                                            1_a22_bs_enu
                                                           equipment, and appliances that are vital to a           information in the utilities        identify statements that describe competition in the                       s000000
                                                           region's prosperity and growth. This traditional        industry                            utilities industry
                                                           industry is undergoing major changes, and its                                               recognize examples of current industry trends
                                                           leaders must adapt to a changing regulatory                                                 recognize examples of utilities industry challenges
                                                           environment and embrace new technologies to                                                 identify the appropriate strategy to address each
                                                           succeed. The utilities industry must also meet                                              utilities industry challenge
                                                           growing customer demands for its services, find
                                                           sustainable sources of green energy, and control
                                                           its business costs, while, at the same time,
                                                           funding major projects for the future. Utilities
                                                           companies are dedicated to solving these
                                                           challenges by incorporating technological
                                                           advances, using renewable resources, preserving
                                                           capital, and utilizing risk management procedures.
                                                           This course is designed to help learners
                                                           understand key concepts, terminology, issues,
                                                           and challenges associated with the utilities
                                                           industry, as well as strategies for meeting some
                                                           of those challenges. It will identify the main
1 Hour Courseware                
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                                                                                                                                                                                                                       s)
              The Chemicals Industry Overview: Version 1            The chemicals industry is comprised of thousands       Consulting houses, industry         [The Chemicals Industry Overview: Version 1]                 1 http://www.s
                                                                    of companies throughout the world that use basic       investors, and all size             identify the main drivers of the chemicals industry              killsoft.com/
                                                                    raw materials to produce chemicals that have           companies that sell products or     match chemicals industry sectors with their products           catalog/detai
                                                                    commercial value to consumers and other                services to other sectors and       recognize statements that describe the chemicals                l.asp?Course
                                                                    industries. These chemicals are used to produce        industries; organizations looking   industry business model                                          Code=indo_0
                                                                    plastics, synthetic fibers, lightweight automobile     for knowledge and key business      match key competitors in the chemicals industry to             1_a23_bs_enu
                                                                    parts, fertilizers, cosmetics, household materials,    information in the chemicals        their descriptions                                                    s000000
                                                                    computers, and many more products. High energy         industry                            recognize examples of current industry trends in the
                                                                    consumption, high prices of raw materials,                                                 chemicals industry
                                                                    diminishing returns, and sustainability are among                                          recognize examples of challenges the chemicals
                                                                    the challenges that companies in this industry                                             industry faces
                                                                    face. They are addressing these challenges by                                              identify the appropriate strategies for addressing
                                                                    improving existing processes, applying new supply                                          chemicals industry challenges
                                                                    chain management techniques, expanding the
                                                                    specialty chemicals business, and developing
                                                                    industrial biotechnology. This course is designed
                                                                    to help learners understand key concepts,
                                                                    terminology, issues, and challenges associated
                                                                    with the chemicals industry. It will identify the
                                                                    main sectors of the chemicals industry and its
                                                                    business drivers, and review the key aspects of
                                                                    the industry business model, its competitive
                                                                    environment, and the current trends in the
              The Broadcasting & Entertainment Industry Overview:   The Broadcasting & course outlines some is
                                                                    industry. Finally, thisEntertainment Industrykey       Consulting houses, industry         [The Broadcasting & Entertainment Industry Overview:         1 http://www.s
              Version 1                                             tasked with engaging its consumers with new and        investors, and all size             Version 1]                                                       killsoft.com/
                                                                    traditional forms of entertainment. The industry       companies that sell products or     identify the main drivers of the broadcasting and              catalog/detai
                                                                    players deliver films, television programs, music,     services to other sectors and       entertainment industry                                          l.asp?Course
                                                                    radio programs, electronic media, books, news,         industries; organizations looking   match broadcasting and entertainment industry                    Code=indo_0
                                                                    and an ever expanding array of entertainment           for knowledge and key business      sectors with their products and services                       1_a24_bs_enu
                                                                    products. It provides its customers throughout         information in the broadcasting     recognize the broadcasting and entertainment industry                 s000000
                                                                    the world with access to these activities through      & entertainment industry            business model
                                                                    an expanding number of media devices and                                                   differentiate between key competitors in the
                                                                    channels. This industry has to adapt to new ways                                           broadcasting and entertainment industry
                                                                    to create, distribute, and access its content                                              recognize examples of current industry trends
                                                                    according to consumer demands. The industry is                                             recognize examples of broadcasting and entertainment
                                                                    challenged by decreasing advertising revenue                                               industry challenges
                                                                    from traditional sources, new media platforms,                                             match the appropriate strategy to address each
                                                                    content piracy, and access to emerging markets.                                            broadcasting and entertainment industry challenge
                                                                    They address these issues by utilizing digital
                                                                    advertising, new business models, mergers and
                                                                    acquisitions, lobbying, litigation, and encryption
                                                                    techniques. This course is designed to help
                                                                    learners understand key concepts, terminology,
                                                                    issues, and challenges associated with the
                                                                    broadcasting and entertainment industry, and
                                                                    strategies employed to meet some of those
                                                                    challenges. It will identify the main sectors of the
1 Hour Courseware                
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              The Capital Markets Industry Overview: Version 1        The capital markets industry is an exciting, fast- Consulting houses, industry        [The Capital Markets Industry Overview: Version 1]          1 http://www.s
                                                                      paced, and volatile industry. Comprised of          investors, and all size           identify the main drivers of the capital markets                killsoft.com/
                                                                      investment banks, securities firms, and a variety companies that sell products or industry                                                          catalog/detai
                                                                      of other stakeholders, the industry helps           services to other sectors and     match capital markets industry sectors with their              l.asp?Course
                                                                      companies and governments raise long-term           industries; organizations looking products and services                                           Code=indo_0
                                                                      funds on the capital markets. The industry          for knowledge and key business recognize the capital markets industry business model            1_a25_bs_enu
                                                                      participants deliver various services to their      information in the capital        rank the top five competitors in the capital markets                 s000000
                                                                      clients, such as underwriting and acting as agents markets industry                   industry
                                                                      in the issuance of securities (stocks and bonds);                                     recognize examples of current industry trends
                                                                      assisting and advising companies involved in                                          recognize examples of capital markets industry
                                                                      mergers and acquisition; as well as providing                                         challenges
                                                                      ancillary services including market making and                                        match the appropriate strategy to address each capital
                                                                      securities trading. With a complex playing field                                      markets industry challenge
                                                                      dominated by large, vertically-integrated banks,
                                                                      the capital markets industry suffered a
                                                                      tremendous blow from the global financial crisis
                                                                      of 2007-2009. Since then, the industry has been
                                                                      faced with a more stringent regulatory
                                                                      environment, stronger global competition and an
                                                                      increased need for risk management among other
                                                                      challenges. By consolidating and reorganizing
                                                                      their corporate structures, improving existing risk
                                                                      management processes, deploying new
                                                                      technologies, and by expanding their operations in
              The Consumer Electronics Industry Overview: Version 1   The Consumer Electronics industry are adopting
                                                                      developing markets, industry playersis made up of Consulting houses, industry         [The Consumer Electronics Industry Overview: Version        1 http://www.s
                                                                      companies from around the world that                investors, and all size           1]                                                              killsoft.com/
                                                                      manufacture electronic audio and video              companies that sell products or identify the main drivers of the consumer electronics           catalog/detai
                                                                      equipment for individual consumers and              services to other sectors and     industry                                                       l.asp?Course
                                                                      businesses. In this fast-moving industry, where     industries; organizations looking identify products and services offered by the consumer          Code=indo_0
                                                                      some products are lucky to have a shelf life of     for knowledge and key business electronics industry                                             1_a26_bs_enu
                                                                      more than a year, companies need to be able to information in the consumer            recognize the consumer electronics industry business                 s000000
                                                                      adapt quickly. In addition, they face challenges    electronics industry              model
                                                                      related to increased regulation, and the need to                                      match key competitors in the consumer electronics
                                                                      continually lower prices to move their products                                       industry to descriptions about them
                                                                      off the shelves. But top industry players are able                                    recognize examples of current trends in the consumer
                                                                      to adopt effective strategies to remain                                               electronics industry
                                                                      successful. For example, they might focus on                                          recognize examples of challenges in the consumer
                                                                      improving their business and manufacturing                                            electronics industry
                                                                      processes in order to reduce their costs and                                          match the appropriate strategy to address each
                                                                      thereby absorb the lower prices demanded by the                                       consumer electronics industry challenge
                                                                      market. Or they might increase their investment
                                                                      in research and development to address rapid
                                                                      technological change. This course is designed to
                                                                      help learners understand these challenges and
                                                                      some of the common strategies used to
                                                                      overcome them, as well as some of the other key
                                                                      concepts and terminology associated with the
                                                                      consumer electronics industry.
1 Hour Courseware                
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                                                                                                                                                                                                                  s)
              The Aerospace & Defense Industry Overview: Version 1   The aerospace and defense sector is an              Consulting houses, industry       [The Aerospace & Defense Industry Overview: Version         1 http://www.s
                                                                     international multi-billion dollar industry. Key    investors, and all size           1]                                                              killsoft.com/
                                                                     stakeholders include aircraft and aircraft          companies that sell products or identify the main drivers of the aerospace and defense          catalog/detai
                                                                     component manufacturers, civil and military         services to other sectors and     industry                                                       l.asp?Course
                                                                     avionics service providers, governments, and        industries; organizations looking match aerospace and defense industry sectors with               Code=indo_0
                                                                     privately funded research and development           for knowledge and key business their products and services                                      1_a27_bs_enu
                                                                     organizations. These organizations deliver aircraft information in the aerospace & sequence the aerospace and defense industry value                       s000000
                                                                     and their components, as well as software and       defense industry                  chain
                                                                     systems, such as modeling and simulation                                              identify the top five competitors in the aerospace and
                                                                     software, and data management, navigation, and                                        defense industry
                                                                     surveillance systems. This industry is subject to a                                   recognize examples of the current aerospace and
                                                                     high level of government regulation, particularly                                     defense industry trends
                                                                     the defense sector. As it adapts to the entrance                                      recognize examples of |w the aerospace and defense
                                                                     of new global companies, the industry is moving                                       industry challenges
                                                                     towards a highly globalized supply chain. This                                        match the appropriate strategy to address each
                                                                     course is designed to help learners understand                                        aerospace and defense industry challenge
                                                                     the key concepts, terminology, issues, and
                                                                     challenges of the aerospace and defense
                                                                     industry, and to summarize the strategies
                                                                     employed to meet some of those challenges. It
                                                                     will review the two main sectors of aerospace and
                                                                     defense, as well as the many subsectors within
                                                                     this industry. The course will also examine the
                                                                     industry's business drivers and review its
              The Biotechnology Industry Overview: Version 1         competitive environment and current trends.
                                                                     Unlocking the potential of biotechnology entails    Consulting houses, industry       [The Biotechnology Industry Overview: Version 1]            1 http://www.s
                                                                     turning scientific knowledge into products that     investors, and companies of all identify the main drivers of the biotechnology industry           killsoft.com/
                                                                     can enhance, and even transform, the conditions sizes that sell products or           match biotechnology industry sectors with their               catalog/detai
                                                                     of life. A relatively new but growing, global       services to biotechnology         products and services                                          l.asp?Course
                                                                     industry, biotechnology involves engineering        companies; organizations          recognize the biotechnology industry business model             Code=indo_0
                                                                     biological molecules and microbes with desirable looking for knowledge and key match key competitors in the biotechnology industry                  1_a28_bs_enu
                                                                     new properties. This re-engineering of natural      business information in the       with their descriptions                                              s000000
                                                                     organisms can lead to the development of new        biotechnology industry            recognize examples of current trends in the
                                                                     and better drugs, medical treatments customized                                       biotechnology industry
                                                                     for an individual's biological makeup, disease-                                       recognize examples of biotechnology industry
                                                                     resistant crops, and new industrial processes.                                        challenges
                                                                     Some of biotechnology's promises have been                                            match the appropriate strategies to the biotechnology
                                                                     delivered, but many have not. False starts are                                        industry challenges they help to overcome
                                                                     common in an industry where the development of
                                                                     new products is uncertain, time consuming, and
                                                                     expensive. Companies in the industry face other
                                                                     obstacles as well – pricing pressures and
                                                                     a decline in funding, for example. To address such
                                                                     challenges, industry players can adopt new cost-
                                                                     cutting and efficiency measures or partner with
                                                                     other biotechnology or pharmaceutical firms.
                                                                     They also need to deal with increased regulation
                                                                     and strong moral opposition to their activities
                                                                     – particularly in the field of genetic
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              The Automotive Industry Overview: Version 3               Historically, the automotive industry has been a Consulting houses, industry          [The Automotive Industry Overview: Version 3]              1 http://www.s
                                                                        driver of economic activity in many economies.      investors, and all size           identify the main drivers of the automotive industry           killsoft.com/
                                                                        However, the industry has gone through some         companies that sell products or match automotive supplier business sectors with their          catalog/detai
                                                                        dramatic changes in the last few years as major services to other sectors and         products and services                                         l.asp?Course
                                                                        manufacturers and suppliers have had to             industries; organizations looking recognize statements that describe the business model          Code=indo_0
                                                                        reorganize themselves to meet changing needs        for knowledge and key business of the automotive industry                                      1_a29_bs_enu
                                                                        and expectations. In the unrelenting push for       information in the automotive     classify key competitors in the automotive industry                 s000000
                                                                        lower costs and operational efficiency,             industry                          recognize examples of current industry trends
                                                                        automotive companies are finding themselves in a                                      recognize examples of automotive industry challenges
                                                                        fiercely competitive global marketplace. The                                          match the appropriate strategy to address each
                                                                        industry continues to reinvent itself by improving                                    automotive industry challenge
                                                                        manufacturing processes, introducing new
                                                                        vehicles, and incorporating green technology into
                                                                        its latest products. Understanding the industry
                                                                        structure and its constantly changing dynamics is
                                                                        vital to anyone who has an interest in the
                                                                        automotive industry. This course provides a high
                                                                        level overview of the automotive industry
                                                                        structure, its key sectors, and its business model.
                                                                        It also presents a report on the state of affairs
                                                                        and insights into key automotive challenges such
                                                                        as global and domestic competition, cost
                                                                        pressures, and the sustainability of fossil fuels.
                                                                        Finally, the course reflects on some strategic
              The Food and Beverage Industry Overview: Version 3        solutions that industry players are using to
                                                                        The Food and Beverage Industry encompasses          Consulting houses, industry       [The Food and Beverage Industry Overview: Version 3]       1 http://www.s
                                                                        the production, processing, distribution, and sale investors, and all size            identify the main drivers of the food and beverage             killsoft.com/
                                                                        of food and beverages to consumers. The             companies that sell products or industry                                                       catalog/detai
                                                                        industry is made up of a wide range of              services to other sectors and     match food and beverage industry sectors with their           l.asp?Course
                                                                        organizations – from farmers who produce            industries; organizations looking subsectors                                                     Code=indo_0
                                                                        the raw material, to companies who process and for knowledge and key business sequence a typical supply chain in the food and                      1_a30_bs_enu
                                                                        package branded products, to retailers who          information in the food and       beverage industry                                                   s000000
                                                                        supply food and beverages to their customers.       beverage industry                 classify key competitors in the food and beverage
                                                                        The industry is very competitive and participants                                     industry
                                                                        are continually under pressure to contain costs.                                      recognize examples of current industry trends
                                                                        To remain competitive, many companies seek to                                         recognize examples of food and beverage industry
                                                                        exploit the economies of scale that result from                                       challenges
                                                                        mergers and acquisitions. At the same time                                            match the appropriate strategy to address each food
                                                                        health and safety is a paramount concern, and                                         and beverage industry challenge
                                                                        strict standards are legally enforced. The industry
                                                                        is monitored both by national governments and
                                                                        international bodies like the World Health
                                                                        Organization. This course is designed to help
                                                                        learners understand key concepts, issues, and
                                                                        challenges associated with the food and beverage
                                                                        industry, and the strategies employed to meet
                                                                        some of those challenges. It identifies the main
                                                                        sectors and business drivers, reviews the
                                                                        industry business model, and outlines the
Operations Curriculum                                                   competitive environment and current trends.
      Fundamentals of Lean for Business Organizations                
1 Hour Courseware                
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                                                                                                                                                                                                                      s)
              Introduction to Lean for Service and Manufacturing   Lean has its origin in the Japanese manufacturing     Individuals who have                [Introduction to Lean for Service and Manufacturing           1 http://www.s
              Organizations                                        industry in the 1980s as a waste reduction and        responsibility for reducing costs   Organizations]                                                    killsoft.com/
                                                                   improvement methodology. However, as it turned        and waste, and improving            match industry types with examples of how Lean                  catalog/detai
                                                                   out, methods and principles of lean thinking          efficiency and customer value       principles are applied                                           l.asp?Course
                                                                   spread to logistics, and from there on to the         at the organizational or            identify the basic principles of Lean                           Code=oper_2
                                                                   military and construction industries. Lean            departmental level                  recognize correct application of the process for                0_a01_bs_enu
                                                                   methods and principles have since been applied                                            implementing Lean in an organization                                   s000000
                                                                   successfully across many other industries.                                                order the steps in the Lean process
                                                                   Service and transactional industries that use                                             determine the best approach for integrating Lean and
                                                                   Lean include healthcare, insurance, financial                                             Six Sigma to address a given business need
                                                                   services and banking, call centers, government,                                           match production management systems with their
                                                                   IT, retail, and transportation. Lean is a                                                 corresponding characteristics
                                                                   methodology that incorporates a powerful set of                                           match production management systems to
                                                                   tools and techniques designed to maximize                                                 corresponding business conditions that they are
                                                                   customer value, while reducing waste along the                                            designed to address
                                                                   entire value stream. It also focuses on improving
                                                                   overall efficiency, quality, and customer
                                                                   satisfaction. Due to its ability to improve
                                                                   customer satisfaction and deliver bottom line
                                                                   financial gains to organizations, it is a preferred
                                                                   strategic choice for many business organizations.
                                                                   This course introduces the basic principles of
                                                                   Lean, including the five-step Lean process cycle,
              Using Lean for Perfection and Quality                and shows how Lean can be integrated with Six
                                                                   Lean methodology comprises a powerful set of          Individuals who have                [Using Lean for Perfection and Quality]                       1 http://www.s
                                                                   tools designed to optimize perfection and quality     responsibility for reducing costs   recognize activities that comprise 5S                             killsoft.com/
                                                                   in a manufacturing or service organization. 5S is a   and waste, and improving            recognize strategies for using Hoshin Kanri to address          catalog/detai
                                                                   tool for organizing and creating a productive work    efficiency and customer value       a problem within an organization                                 l.asp?Course
                                                                   environment. Hoshin Kanri deals with strategic        at the organizational or            match steps in the PDCA cycle to actions that would             Code=oper_2
                                                                   direction and management to ensure creation of        departmental level                  be carried out at each step                                     0_a02_bs_enu
                                                                   value in products and processes. Jidoka helps                                             sequence examples of activities that occur during the                  s000000
                                                                   identify and solve errors in a production or                                              jidoka process
                                                                   service delivery process. Standard Work aims at                                           match types of waste with examples of how they can
                                                                   establishing the best procedures for each                                                 be eliminated through standard work
                                                                   process to ensure efficient work methods and
                                                                   help eliminate waste. This course will introduce
                                                                   many of the Lean tools used by organizations to
                                                                   strive for perfection and improve quality. You will
                                                                   be able to assess how 5S can be applied for
                                                                   organizing and standardizing a workplace. You will
                                                                   also learn the strategies for using Hoshin Kanri
                                                                   and the activities involved in the Jidoka process.
                                                                   Finally, you will be introduced to the key success
                                                                   factors for implementing the principles of
                                                                   Standard Work and how it helps eliminate certain
                                                                   types of wastes in any type of workplace.
1 Hour Courseware                
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                                                                                                                                                                                                                    s)
              Lean Tools and Techniques for Flow and Pull             The Lean approach is to eliminate waste from an Individuals who have                  [Lean Tools and Techniques for Flow and Pull]                1 http://www.s
                                                                      organization's production and fulfillment           responsibility for reducing costs identify the goals of the visual workplace                       killsoft.com/
                                                                      processes and to maximize every opportunity to and waste, and improving               match tools used in the visual workplace with                  catalog/detai
                                                                      improve efficiencies and customer satisfaction.     efficiency and customer value corresponding examples                                              l.asp?Course
                                                                      By applying Lean tools and techniques,              at the organizational or          evaluate a customer-supplier relationship to determine         Code=oper_2
                                                                      organizations can become more competitive and departmental level                      how well the Just-in-time method is being applied              0_a03_bs_enu
                                                                      responsive to customer demands. For example,                                          recognize examples of the appropriate way to                          s000000
                                                                      the Visual Workplace is a Lean tool that uses of                                      implement kanbans in a workplace
                                                                      clear visuals such as signs, labels, and color-                                       identify the goals of line balancing
                                                                      coded markings to keep workers from wasting                                           use takt time to predict implications for a given
                                                                      time and effort searching for materials. Another                                      company
                                                                      tool – just-in-time management – ensures
                                                                      there is a continuous supply of components,
                                                                      parts, and supplies so that workers have what
                                                                      they need, where they need it, when they need it.
                                                                      This course will introduce the Visual Workplace
                                                                      and just-in-time management as ways to
                                                                      establish Lean in your organization. The course
                                                                      will present line balancing as a way of increasing
                                                                      throughput and ensuring that work is distributed
                                                                      equally among resources. It will also introduce the
                                                                      Lean concept of kanban, a signaling system that
                                                                      triggers restocking of supplies. This course
                                                                      demonstrates the implementation of these Lean
              Reducing Waste and Streamlining Value Flow Using Lean   tools in both the manufacturingmostservice
                                                                      Eliminating waste is one of the and effective       Individuals who have              [Reducing Waste and Streamlining Value Flow Using            1 http://www.s
                                                                      ways to increase the profitability of any           responsibility for reducing costs Lean]                                                            killsoft.com/
                                                                      organization. Processes either add value or waste and waste, and improving            classify production activities as value-add, non-value-        catalog/detai
                                                                      to the production of a product or service. The      efficiency and customer value add, or necessary non-value-add                                     l.asp?Course
                                                                      seven wastes originated in Japan, where waste is at the organizational or             identify the criteria for value-add activities                 Code=oper_2
                                                                      known as muda. Seven types of waste were            departmental level                recommend strategies for eliminating waste in a work           0_a04_bs_enu
                                                                      originally identified by Toyota's Chief Engineer                                      setting, given a scenario                                             s000000
                                                                      Taiichi Ohno. Identifying and eliminating these                                       use line balancing calculations to achieve continuous
                                                                      wastes is one of the core principles of Lean                                          flow in a given workplace
                                                                      Manufacturing. In order to eliminate waste, one
                                                                      must know what waste is, where it exists, and
                                                                      what causes it. There are practical and simple
                                                                      strategies for dealing with each type of waste,
                                                                      thereby reducing harmful effects on a company
                                                                      and improving overall performance and quality.
                                                                      This course will introduce the learner to some of
                                                                      the Lean tools used for identifying wastes and
                                                                      streamlining the value flow and how these can be
                                                                      used in organizations. The course will examine
                                                                      various aspects of muda, continuous flow, line
                                                                      balancing and the concept of value and non-value-
                                                                      add. Examples will be provided throughout the
                                                                      course reflecting these tools applied in both
              Value Stream Mapping in Lean Business                   manufacturing and service environments.It is
                                                                      Processes are a part of every business.             Individuals who have              [Value Stream Mapping in Lean Business]                      1 http://www.s
                                                                      important to graphically depict these processes responsibility for reducing costs sequence the steps in the value stream mapping                       killsoft.com/
                                                                      so areas of waste can be identified and             and waste, and improving          process                                                        catalog/detai
                                                                      eliminated, creating a more efficient, profitable,  efficiency and customer value recognize the benefits of value stream mapping                      l.asp?Course
                                                                      and lean organization. This course will enable the at the organizational or           map the current state of a given value stream                  Code=oper_2
                                                                      learner to create and interpret both current and departmental level                   recognize steps to creating a future-state map                 0_a05_bs_enu
                                                                      future-state value stream maps and to recognize                                                                                                             s000000
                                                                      how a value stream map is used to improve an
                                                                      organization's processes. An overview of value
                                                                      stream mapping in both the manufacturing and
                                                                      service industries will be presented.
1 Hour Courseware                
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gory- gory-                         Courseware Title                     Overview/Description                                   Target Audience              Lesson Objectives                                                        URL
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                                                                                                                                                                                                                        s)
                                                                   Experts say that becoming a Lean enterprise is
              Applying Lean in Service and Manufacturing Organizations                                                   Individuals who have                [Applying Lean in Service and Manufacturing                     1 http://www.s
                                                                   largely culture-related. An organization's culture    responsibility for reducing costs   Organizations]                                                      killsoft.com/
                                                                   dictates how people work, their attitudes toward      and waste, and improving            categorize characteristics of organizational culture as           catalog/detai
                                                                   work and change, their relationships with each        efficiency and customer value       Lean or non-Lean                                                   l.asp?Course
                                                                   other and management, and the way change is           at the organizational or            identify strategies for building a kaizen culture                 Code=oper_2
                                                                   introduced and implemented. Any company that          departmental level                  match the characteristics of a kaizen event to                    0_a06_bs_enu
                                                                   wants to make sustainable improvements can                                                corresponding descriptions                                               s000000
                                                                   benefit from a Lean culture. Effective Lean                                               recognize activities a team carries out while
                                                                   enterprises successfully turn knowledge into                                              implementing kaizen in an organization
                                                                   action. Continuous improvement – or
                                                                   kaizen – is key to this ability. The
                                                                   timely and productive application of kaizen
                                                                   methods allows an organization to eliminate
                                                                   waste, create a healthy and Lean culture, and
                                                                   change the behaviors and attitudes that create
                                                                   waste. This course will provide tips and strategies
                                                                   for creating a culture that embraces Lean and
                                                                   principles for implementing kaizen as part of that
       Operations Management                                       culture.
             Operations Management and the Organization            Operations management plays a vital role in           Anyone working in operations        [Operations Management and the Organization]                    1 http://www.s
                                                                   producing and delivering goods and services to        management or another               match key functional areas of operations with the type              killsoft.com/
                                                                   customers. It involves designing, planning,           functional area, who is looking     of decisions they are typically involved in                       catalog/detai
                                                                   directing, and controlling the organization's         to gain a working understanding     identify key differences between service and                       l.asp?Course
                                                                   resources and processes required to transform         of the operations functions in a    manufacturing organizations                                       Code=oper_2
                                                                   capital, skills, and materials into products and      service or manufacturing            match each phase of the process used to formulate                 1_a01_bs_enu
                                                                   services. It is important that any operations         organization                        organizational strategy with actions typically performed                 s000000
                                                                   strategy be aligned with the overall organizational                                       at that phase
                                                                   business strategy for its success. This course                                            identify characteristics of manufacturing and service
                                                                   intends to help learners gain a basic                                                     operations strategies
                                                                   understanding of the key concepts, functions, and                                         categorize different types of transformation
                                                                   goals of operations management in the services
                                                                   and manufacturing sectors. It introduces key
                                                                   functions that are part of operations in every
                                                                   organization and decisions associated with them.
                                                                   This course also walks you through some
                                                                   characteristics of operations strategies and
                                                                   different types of transformations of inputs into
                                                                   goods and services in a variety of industries.
             Operations Management: Product and Service Management Product and service management is the process         Anyone working in operations        [Operations Management: Product and Service                     1 http://www.s
                                                                   of designing, creating, and maintaining a product     management or another               Management]                                                         killsoft.com/
                                                                   or service through all stages of its lifecycle. It    functional area, who is looking     match phases of the product life cycle to actions that            catalog/detai
                                                                   involves a wide range of operations, marketing,       to gain a working understanding     should be taken at each phase                                      l.asp?Course
                                                                   and sales related activities. These activities        of the operations functions in a    sequence the stages of the new product development                Code=oper_2
                                                                   encompass the entire range of product life cycle      service or manufacturing            process                                                           1_a02_bs_enu
                                                                   – from the conception of a new product or             organization                        match current best practices in new product                              s000000
                                                                   service idea, to its design and launch, and later                                         development with their description
                                                                   through its growth, maturity, and decline stages.                                         match strategies used to manage existing and mature
                                                                   Operations aspects of product management are                                              products and services with examples of the ways they
                                                                   very vital to the success of new and existing                                             are used
                                                                   products and services. Every organization
                                                                   conducts product management activities, whether
                                                                   knowingly or unknowingly, that integrate
                                                                   operations, marketing, and sales functions to
                                                                   deliver desired products and services to
                                                                   customers. This course provides a broad
                                                                   overview of the product and service management
                                                                   functions from an operations management
                                                                   perspective. More specifically, it walks you
                                                                   through the phases of product life-cycle and
                                                                   stages of new product development. This course
                                                                   also introduces some examples of strategies for
                                                                   managing existing and mature products and
1 Hour Courseware                
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                                                                                                                                                                                                          s)
              Operations and Supply Chain Management        The supply chain is a network of operations          Anyone working in operations     [Operations and Supply Chain Management]                     1 http://www.s
                                                            running across an organization, which are needed management or another                sequence the components of the supply chain                      killsoft.com/
                                                            to design, make, deliver, and service products or functional area, who is looking identify the key drivers of supply chain management                catalog/detai
                                                            services for customers. Production, inventory,       to gain a working understanding identify the characteristics of supply chain                     l.asp?Course
                                                            location, transportation, and information are        of the operations functions in a management in service organizations                            Code=oper_2
                                                            performance drivers that can be managed to           service or manufacturing         match supply chain strategies of service organizations         1_a03_bs_enu
                                                            produce the capabilities for a given supply chain. organization                       with their key characteristics                                        s000000
                                                            As a part of their overall strategy, organizations                                    identify criteria for selecting and combining different
                                                            also employ many supply chain strategies to                                           supply chain strategies
                                                            survive and compete in a dynamic and                                                  match supply chain areas with key indicators of their
                                                            competitive marketplace. However, it is also                                          performance
                                                            essential from an organization's point of view to
                                                            use effective performance measures to ensure
                                                            continuous improvement of the supply chain and
                                                            also to set directions of its current supply chain
                                                            strategies. This course provides a basic
                                                            understanding of supply chain management in
                                                            manufacturing and service organizations. Key
                                                            characteristics of common supply chain
                                                            strategies and criteria for their selection are also
                                                            presented. This course also introduces key
                                                            performance metrics for supply chain
              Operations Management: Inventory Management   management.
                                                            Inventories include an organization's raw            Anyone working in operations     [Operations Management: Inventory Management]                1 http://www.s
                                                            materials, work in process, supplies used in         management or another            match types of inventory with their description                  killsoft.com/
                                                            operations, and finished goods. A major part of      functional area, who is looking identify key characteristics and challenges of inventory        catalog/detai
                                                            organization's capital and costs are involved in     to gain a working understanding management in service organizations                              l.asp?Course
                                                            maintaining and managing inventories.                of the operations functions in a match inventory valuation methods with their                   Code=oper_2
                                                            Consequently, organizations work to achieve an service or manufacturing               descriptions                                                   1_a04_bs_enu
                                                            ideal size of inventory to reduce costs and          organization                     classify examples of inventory costs as being                         s000000
                                                            improve the bottom line while ensuring their                                          procurement, holding, or stock-out costs
                                                            ability to make products and services available to                                    calculate the economic order quantity and the reorder
                                                            their customers. Although inventory management                                        point in a given inventory management scenario
                                                            is commonly associated with the manufacturing                                         identify key characteristics of ABC analysis, MRP,
                                                            sector, many of its concepts and tools can also                                       ERP, and JIT
                                                            be applied to the service industry. This course
                                                            deals with the key aspects of inventory
                                                            management in a manufacturing or a service
                                                            organization. It walks the learner through the
                                                            valuation of inventories and the most common
                                                            costs associated with ordering and holding
                                                            inventories. The course also covers how to
                                                            determine an economic order quantity and the
                                                            reorder point for inventories. Finally, the course
                                                            provides a basic overview of some common
                                                            inventory management systems such as, material
                                                            resource planning and just-in-time management.
1 Hour Courseware                
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                                                                                                                                                                                                                   s)
              Operations Management: Forecasting and Capacity Planning Customer demand for products and services              Anyone working in operations     [Operations Management: Forecasting and Capacity         1 http://www.s
                                                                       changes constantly. Forecasting and capacity           management or another            Planning]                                                    killsoft.com/
                                                                       planning ensure that resource are managed so           functional area, who is looking match customer demand trends with the patterns that         catalog/detai
                                                                       that customer demand is met in the right amount,       to gain a working understanding illustrate them                                              l.asp?Course
                                                                       at the right time, with the right quality. Demand      of the operations functions in a identify the major demand forecasting variables            Code=oper_2
                                                                       forecasting helps companies determine the supply       service or manufacturing         recognize key concepts related to various demand           1_a05_bs_enu
                                                                       of products and services needed to meet                organization                     forecasting models and methods                                    s000000
                                                                       customer demand. When the supply requirements                                           sequence the stages in the demand forecasting
                                                                       are known, an organization can focus on ensuring                                        process
                                                                       the availability of appropriate levels of material,                                     recognize the characteristics of strategies used to
                                                                       workforce, facilities, and financial resources to                                       manage capacity
                                                                       produce the desired products and services. Any
                                                                       adjustments to the overall capacity of operations
                                                                       are made based on long-range customer demand
                                                                       forecasts and the organization's current capacity
                                                                       to meet them. This course explores the basic
                                                                       concepts related to demand forecasting and
                                                                       capacity planning. It discusses the key
                                                                       characteristics of various demand patterns and
                                                                       the four major demand forecasting variables. It
                                                                       walks you through the typical demand forecasting
                                                                       process applied in manufacturing and service
                                                                       organizations. Finally, the course recognizes the
              Operations Management: Operations Scheduling             advantages scheduling involves the distribution
                                                                       Operations of effective capacity management            Anyone working in operations       [Operations Management: Operations Scheduling]             1 http://www.s
                                                                       and use of an organization’s resources –               management or another              identify the main objectives of scheduling                     killsoft.com/
                                                                       in other words, its human resources, equipment,        functional area, who is looking    identify the key areas with which each level of              catalog/detai
                                                                       and facilities – to produce the goods and              to gain a working understanding    scheduling is concerned                                       l.asp?Course
                                                                       services needed to meet forecasted customer            of the operations functions in a   identify the main challenges of scheduling of staff in a     Code=oper_2
                                                                       demand. Two important activities within the            service or manufacturing           service environment                                          1_a06_bs_enu
                                                                       scheduling function are loading and sequencing.        organization                       calculate the minimum number of employees needed                    s000000
                                                                       Loading means assigning production-related work                                           daily and weekly in a given service related scenario
                                                                       to appropriate organizational resources.                                                  match approaches to loading work centers with their
                                                                       Sequencing establishes the order for performing                                           characteristics
                                                                       the work needed to meet production priorities                                             sequence jobs using a variety of sequencing rules
                                                                       and targets. These scheduling activities enable
                                                                       operations managers to optimize the use of
                                                                       organizational resources during production. This
                                                                       course presents basic concepts about scheduling
                                                                       in both manufacturing and service organizations.
                                                                       It walks you through the main objectives, benefits,
                                                                       and levels of scheduling. Using the example of
                                                                       staff scheduling in a service situation, it explores
                                                                       the practical considerations of scheduling. The
                                                                       course also discusses two approaches to loading
                                                                       work centers and helps you understand how to
                                                                       use various sequencing rules to schedule work
                                                                       orders.
1 Hour Courseware                
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gory- gory-                         Courseware Title                Overview/Description                                          Target Audience          Lesson Objectives                                                     URL
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                                                                                                                                                                                                                   s)
              Operations Management: Management of Quality          Quality means different things to different people,   Anyone working in operations     [Operations Management: Management of Quality]               1 http://www.s
                                                                    organizations, and industries. However, according     management or another            identify the key differences between quality in                  killsoft.com/
                                                                    to quality guru Joseph Juran, quality means           functional area, who is looking manufacturing and service operations                            catalog/detai
                                                                    "fitness for use," and another quality guru, Philip   to gain a working understanding match quality performance objectives with indicators             l.asp?Course
                                                                    Crosby, puts it as "conformance to customer           of the operations functions in a that are normally used as their measure                        Code=oper_2
                                                                    requirements." These two important aspects are        service or manufacturing         identify quality management principles                         1_a07_bs_enu
                                                                    common to most definitions of quality.                organization                     match phases of the transformation model with quality                 s000000
                                                                    Management of quality is critical to two important                                     management activities that are typically carried out at
                                                                    goals of operations – producing products                                               each phase
                                                                    and services to customers' satisfaction, and
                                                                    helping the organization achieve its financial
                                                                    goals. Operations managers set out performance
                                                                    objectives to achieve these goals and measure
                                                                    the organization's quality-related performance
                                                                    against those objectives. A variety of best
                                                                    practice principles, tools, and techniques are
                                                                    used to manage and control quality to achieve
                                                                    performance objectives and meet organizational
                                                                    goals. This course helps learners gain a basic
                                                                    understanding of quality and its management in a
                                                                    service or manufacturing organization. The course
                                                                    introduces key quality performance objectives
                                                                    and their measures and identifies some quality
                                                                    management principles and how they help
              Operations Management: Facilities Planning and        organizations achieve their quality-related in
                                                                    Managing facilities plays an important role goals.    Anyone working in operations       [Operations Management: Facilities Planning and              1 http://www.s
              Management                                            integrating employees, work processes, and work       management or another              Management]                                                      killsoft.com/
                                                                    locations with an organization's production           functional area, who is looking    recognize examples of internal and external customers          catalog/detai
                                                                    system. This integration is essential to              to gain a working understanding    of facilities management                                        l.asp?Course
                                                                    productivity and customer-focused production.         of the operations functions in a   identify the definition of churn                               Code=oper_2
                                                                    Decisions about facility location must consider       service or manufacturing           match types of organizations with their typical facilities     1_a08_bs_enu
                                                                    access to customers, resources, and utilities.        organization                       management style                                                      s000000
                                                                    Layout of facilities is determined by the nature of                                      sequence the process to develop a strategic plan for
                                                                    the organization, its production system, and the                                         facilities management
                                                                    processes used for creating its products or                                              identify the most common factors to consider when
                                                                    services. When choosing the location and layout                                          deciding the location for a facility
                                                                    of a facility, service facility managers must be                                         recognize examples of Fixed Position, Process-
                                                                    mindful of how products or services are delivered,                                       oriented, and Production-oriented layouts
                                                                    so that customers leave with a great experience.                                         identify the major factors influencing general area
                                                                    This course introduces the goals, processes, and                                         location and particular site location planning decisions
                                                                    strategic considerations of facilities management                                        in service organizations
                                                                    and discusses what to consider when selecting a                                          identify the key environmental factors that should be
                                                                    facility's location. Examples of different facility                                      kept in consideration when planning layout in services
                                                                    layouts are included. Additionally, it examines the                                      environment
                                                                    specific factors to consider when planning and
                                                                    managing facilities for service organizations.
Project Management Curriculum                
      IT Project Management Essentials                
             IT Project Management Essentials: Introduction to IT   The successful delivery of information technology     IT project managers and IT         [IT Project Management Essentials: Introduction to IT        1 http://www.s
             Project Management                                     (IT) projects requires managers to adapt project      professionals preparing to take    Project Management]                                              killsoft.com/
                                                                    management processes and tools to account for         on IT project management           recognize the benefits of being able to use project            catalog/detai
                                                                    the specific characteristics of the IT                responsibilities, as well as       management tools and techniques for IT projects                 l.asp?Course
                                                                    environment. By applying these processes and          managers who support IT            distinguish between characteristics of IT projects and         Code=proj_17
                                                                    tools in a way that suits the project type and        project managers                   non-IT projects                                                _a01_bs_enus
                                                                    complexity, managers can significantly improve                                           distinguish between activities that are carried out in                 000000
                                                                    project success rates. This course describes how                                         each IT project phase
                                                                    IT projects differ from other project types and                                          match key project management tools to their
                                                                    points to the benefits of applying project                                               descriptions
                                                                    management principles to IT projects. It provides
                                                                    an overview of the activities you carry out in
                                                                    each of the phases of an IT project and describes
                                                                    key project management tools.
1 Hour Courseware                
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                                                                                                                                                                                                                            (hour
                                                                                                                                                                                                                            s)
              IT Project Management Essentials: Initiating and Planning IT If you want your IT project to complete               IT project managers and IT        [IT Project Management Essentials: Initiating and             1 http://www.s
              Projects                                                     successfully, you need to get it off to a good        professionals preparing to take   Planning IT Projects]                                             killsoft.com/
                                                                           start. During the early stages of a project           on IT project management          match steps you take when initiating an IT project to           catalog/detai
                                                                           – the initiating and planning phases – a              responsibilities, as well as      examples of how they are carried out                             l.asp?Course
                                                                           project manager should clarify objectives and         managers who support IT           sequence examples of the steps in developing a work             Code=proj_17
                                                                           requirements and create a project plan that           project managers                  breakdown structure                                             _a02_bs_enus
                                                                           delineates, among other things, what needs to be                                        recognize the benefits of being able to develop an                      000000
                                                                           done, when it needs to be done, and how much it                                         effective work breakdown structure
                                                                           will likely cost. Although the plan may change as                                       sequence activities for developing a project schedule
                                                                           the project progresses, it’s important to get                                           match project cost estimating techniques to their
                                                                           down as much detail as you can at the very                                              descriptions
                                                                           beginning. This course describes how to initiate
                                                                           an IT project effectively. It then focuses on three
                                                                           key areas of planning – developing a work
                                                                           breakdown structure, schedule planning, and cost
              IT Project Management Essentials: Executing IT Projects      planning.
                                                                           The execution phase in an IT project is when the      IT project managers and IT        [IT Project Management Essentials: Executing IT               1 http://www.s
                                                                           work gets going and the plan is transformed into      professionals preparing to take   Projects]                                                         killsoft.com/
                                                                           action and results. From the start of this phase,     on IT project management          recognize how to maintain a cohesive team during the            catalog/detai
                                                                           it's important for the project manager to establish   responsibilities, as well as      execution phase of an IT project                                 l.asp?Course
                                                                           regular communications with project stakeholders      managers who support IT           distinguish between different methods of                        Code=proj_17
                                                                           – management, the development team,                   project managers                  communicating IT project information                            _a03_bs_enus
                                                                           sponsors, and others – to keep them                                                     match tools used to determine cause of a quality issue                  000000
                                                                           informed on how the project is progressing. In                                          to their descriptions
                                                                           addition to communicating regularly with
                                                                           stakeholders, a project manager should ensure
                                                                           that the team works well together and that the
                                                                           deliverables are meeting the quality standards, as
                                                                           well as other objectives, set in the project plan.
                                                                           This course describes strategies for maintaining a
                                                                           cohesive project team, outlines ways to
                                                                           communicate project information to different
                                                                           stakeholders, and describes how to keep quality
                                                                           on track during the execution phase of a project.
              IT Project Management Essentials: Monitoring and             The aim of project monitoring and control is to       IT project managers and IT        [IT Project Management Essentials: Monitoring and             1 http://www.s
              Controlling IT Projects                                      compare actual progress and performance against       professionals preparing to take   Controlling IT Projects]                                          killsoft.com/
                                                                           the project plan. An IT project manager must          on IT project management          calculate variances for a given IT project scenario             catalog/detai
                                                                           analyze any variances from the plan and identify      responsibilities, as well as      recognize how to analyze variances in an IT project              l.asp?Course
                                                                           what actions may need to be taken. If project         managers who support IT           sequence the activities in the change control process           Code=proj_17
                                                                           managers don't monitor their projects on a            project managers                  for an IT project                                               _a04_bs_enus
                                                                           regular basis, they won't know which tasks are                                                                                                                  000000
                                                                           behind schedule or over budget, or what the
                                                                           issues or risks are. IT projects can be complex,
                                                                           with many variables, and it's important that
                                                                           project managers know, at all times, how the
                                                                           project is progressing and what is causing any
                                                                           slippages. This course describes how to monitor
                                                                           the progress of an IT project, analyze variances
                                                                           from the project plan, and control changes that
                                                                           may be requested during a project's life cycle.
1 Hour Courseware                
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gory- gory-                         Courseware Title                      Overview/Description                                         Target Audience         Lesson Objectives                                                       URL
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                                                                                                                                                                                                                         (hour
                                                                                                                                                                                                                         s)
              IT Project Management Essentials: Managing Risks in an IT IT project managers deal with risks every day,         IT project managers and IT      [IT Project Management Essentials: Managing Risks in           1 http://www.s
              Project                                                   including potential cost overruns, schedule            professionals preparing to take an IT Project]                                                     killsoft.com/
                                                                        delays, design constraints, hardware defects, and      on IT project management        match common sources of risks in an IT project to                catalog/detai
                                                                        software bugs. Without a plan or process in place      responsibilities, as well as    their examples                                                    l.asp?Course
                                                                        to address the possibility of unpredictable and        managers who support IT         match tools for identifying risks in an IT project to            Code=proj_17
                                                                        unwanted loss during a project, managers may be        project managers                their descriptions                                               _a05_bs_enus
                                                                        dealing with risks reactively, rather than                                             identify effective risk statements for a given IT project                000000
                                                                        proactively. Potential trouble areas need to be                                        recognize how to analyze risks in an IT project
                                                                        identified early and dealt with quickly and                                            match risk response strategies for an IT project to
                                                                        appropriately so a project doesn't go over budget,                                     examples that illustrate them
                                                                        miss deadlines, or negatively affect an
                                                                        organization's reputation. IT project managers can
                                                                        plan effectively for handling the possibility of
                                                                        negative outcomes by following a risk
                                                                        management process. Such a process can help
                                                                        them monitor and control risks throughout a
                                                                        project's life cycle. This course describes the
                                                                        steps in a risk management process for IT
                                                                        projects – from identifying the risks and
                                                                        documenting them, to analyzing and developing
                                                                        appropriate and effective responses.
             IT Project Management Essentials: Testing Deliverables and Because it's a significant point in an IT project,     IT project managers and IT         [IT Project Management Essentials: Testing                   1 http://www.s
             Closing IT Projects                                        the closing phase has its own set of processes         professionals preparing to take    Deliverables and Closing IT Projects]                            killsoft.com/
                                                                        and activities. When a project manager carries         on IT project management           match steps in testing IT project deliverables with their      catalog/detai
                                                                        out those activities and processes, he or she can      responsibilities, as well as       activities                                                      l.asp?Course
                                                                        demonstrate that the project goal has been met         managers who support IT            recognize examples of activities you carry out during          Code=proj_17
                                                                        and provide the team with a sense of                   project managers                   the closing phase of an IT project                             _a06_bs_enus
                                                                        accomplishment. In addition, carrying out the final                                       identify the value of carrying out closing activities for              000000
                                                                        tasks of a project, particularly the task of                                              an IT project
                                                                        archiving documentation, ensures that lessons                                             recognize tasks in setting up maintenance and support
                                                                        learned are gathered and stored for the future.                                           for completed IT projects
                                                                        An orderly conclusion also helps guarantee that
                                                                        end users' needs and expectations have been
                                                                        met and that stakeholders are satisfied. This
                                                                        course describes the closing activities for IT
                                                                        projects, covering how to test IT project
                                                                        deliverables to make sure they meet
                                                                        requirements, which activities help close an IT
                                                                        project effectively, and how to set up
Sales Curriculum                                                        maintenance and support.
      Sales Foundations                
             Introduction to Sales                                      Sales is arguably the most important function in       Individuals who want to gain       [Introduction to Sales]                                      1 http://www.s
                                                                        any business, yet it's one of the most difficult       knowledge in basic sales           distinguish between the roles of marketing and sales             killsoft.com/
                                                                        areas to master and manage successfully. There         techniques and anyone who          match the key competencies to how they contribute to           catalog/detai
                                                                        are several common questions people ask about          wants to develop or refine their   success in sales                                                l.asp?Course
                                                                        sales. What is the difference between sales and        existing sales skills              recognize the effects recent sales trends have had on          Code=sale_01
                                                                        marketing? Why do consumers and organizations                                             the buyer-seller relationship                                  _a01_bs_enus
                                                                        buy, and what drives their purchase decisions?                                            recognize the differences between organizational and                   000000
                                                                        What are the key competencies required for                                                consumer buying
                                                                        effective sales? This course highlights the                                               recognize the benefits of understanding consumer
                                                                        important role that the sales function plays and                                          buying behavior
                                                                        describes how marketing and sales relate to each                                          match stages of the sales cycle to examples
                                                                        other. It outlines the roles and responsibilities of
                                                                        the Sales Department, what makes for effective
                                                                        sales, and the trends affecting sales today. The
                                                                        course also provides insight into the importance
                                                                        of the sales cycle and how it affects sales
                                                                        planning and business development.
1 Hour Courseware                
                                                                                                                                                                                                                            Expe
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gory- gory-                          Courseware Title                 Overview/Description                                          Target Audience             Lesson Objectives                                                         URL
                                                                                                                                                                                                                            ion
2     3
                                                                                                                                                                                                                            (hour
                                                                                                                                                                                                                            s)
              Strategic Sales Planning                                Who are your target customers? What value              Individuals who want to gain a     [Strategic Sales Planning]                                       1 http://www.s
                                                                      propositions are you offering them and why? How        foundation in basic sales          determine whether the steps in analyzing the                         killsoft.com/
                                                                      do you plan effectively in order to maximize           techniques and anyone who          competition have been carried out appropriately                    catalog/detai
                                                                      revenues and develop strong customer                   wants to develop or refine         determine the effectiveness of a segment for a given                l.asp?Course
                                                                      relationships? The use of strategic sales planning     existing sales skills              scenario                                                           Code=sale_01
                                                                      is one way to answer these important questions.                                           determine whether the steps in writing a value                     _a02_bs_enus
                                                                      Defining and developing an effective sales                                                proposition have been carried out correctly                                000000
                                                                      strategy is an essential part of any sales function                                       recognize the importance of value propositions
                                                                      and has a significant impact on the success or                                            sequence examples of the steps in the sales process
                                                                      failure of sales initiatives. This course explores                                        determine whether the steps in developing a sales
                                                                      the importance of strategic sales planning,                                               strategy have been carried out correctly
                                                                      including the benefits associated with developing
                                                                      sales strategies. It provides insight into how to
                                                                      approach and develop sales strategies, including
                                                                      the key steps in strategy development such as
                                                                      competitor analysis, segmentation, value
                                                                      proposition development, and sales process
                                                                      development.
              Preparing for Successful Sales                          Selling can be a demanding, even daunting task.        Anyone who wants to gain a         [Preparing for Successful Sales]                                 1 http://www.s
                                                                      How do you develop a persuasive sales pitch?           foundation in basic sales          identify the types of information that should be                     killsoft.com/
                                                                      What makes for an effective sales presentation?        techniques or who wants to         included in the development of a sales presentation                catalog/detai
                                                                      What do you do when customers raise objections         develop or refine their existing   recognize appropriate use of the guidelines for                     l.asp?Course
                                                                      during a sales pitch? How do you close a sale?         sales skills                       delivering a sales presentation in a given scenario                Code=sale_01
                                                                      This course provides insight into the answers to                                          describe how to prepare to negotiate                               _a03_bs_enus
                                                                      these questions while it teaches you how to                                               apply guidelines for how to effectively handle situations                  000000
                                                                      prepare for and deliver effective sales                                                   that may surface during a sales negotiation
                                                                      presentations that will resonate with your target                                         counter common objections to a sales pitch with an
                                                                      audience. You will learn techniques for negotiating                                       appropriate response
                                                                      during a sale, handling objections, and                                                   recognize effective techniques for closing a sale
                                                                      successfully closing a sale.
              Developing Strong Customer Relationships                Developing strong customer relationships is            Those who want to gain a           [Developing Strong Customer Relationships]                       1 http://www.s
                                                                      essential for sustained sales success.                 foundation in basic sales          match types of customers to examples                                 killsoft.com/
                                                                      Understanding your customers’ needs and what           techniques and anyone who          recognize statements that explain what customers                   catalog/detai
                                                                      they value is arguably the most important aspect       wants to develop or refine their   value                                                               l.asp?Course
                                                                      of successfully developing and nurturing these         existing sales skills              recognize examples of appropriate use of the                       Code=sale_01
                                                                      relationships. Building customer relationships,                                           guidelines for communicating effectively in a sales                _a04_bs_enus
                                                                      however, is not a simple task—it requires                                                 meeting                                                                    000000
                                                                      strong communication skills and an in-depth                                               recognize effective techniques for establishing
                                                                      knowledge about how your customers operate,                                               credibility
                                                                      their strategic direction, and how you can help                                           build credibility in sales meetings
                                                                      them get there. This course provides insight into
                                                                      how you can better understand your customers,
                                                                      build credibility, and position yourself for long-
                                                                      term success by building lasting and valuable
              Working within the Sales Culture of Your Organization   business relationships. organized? Do you know
                                                                      How is your sales team                                 Individuals who wish to develop [Working within the Sales Culture of Your Organization]             1 http://www.s
                                                                      the goals, principles, and culture that drive your     basic sales techniques or refine determine the sales culture of an organization                         killsoft.com/
                                                                      sales efforts? To succeed in sales, you must           their existing sales skills      recognize examples of winning sales people                           catalog/detai
                                                                      understand the importance of your sales culture                                         identify ways to develop personal accountability as a                 l.asp?Course
                                                                      and how it influences your overall sales                                                sales person                                                         Code=sale_01
                                                                      effectiveness. This course provides an                                                  match common sales mistakes with ways to avoid them                  _a05_bs_enus
                                                                      introduction to sales cultures and highlights their                                     match the sales management styles to how to work                             000000
                                                                      importance in today's competitive marketplace. It                                       with each type
                                                                      also examines the role of the salesperson in a
                                                                      winning sales culture, the attributes of an
                                                                      outstanding salesperson, and how to excel in
                                                                      virtually any sales culture. In addition, the course
                                                                      explores sales management styles. It also
                                                                      provides advice on how to avoid some common
                                                                      sales mistakes.
1 Hour Courseware                
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gory- gory-                         Courseware Title                 Overview/Description                                         Target Audience              Lesson Objectives                                                     URL
                                                                                                                                                                                                                       ion
2     3
                                                                                                                                                                                                                       (hour
                                                                                                                                                                                                                       s)
              Developing a Customer-focused Sales Approach           Many organizations base their sales approaches        Anyone who wants to gain a          [Developing a Customer-focused Sales Approach]               1 http://www.s
                                                                     on their own products and services, the duration      foundation in basic sales           define the term customer-focused selling                         killsoft.com/
                                                                     and scope of their sales cycle, and other internal    techniques and anyone who           recognize examples of barriers to customer-focused             catalog/detai
                                                                     considerations that do not effectively meet the       wants to develop or refine          selling                                                         l.asp?Course
                                                                     needs of their customers. But wouldn't placing        existing sales skills               recognize examples of appropriate use of the principles        Code=sale_01
                                                                     the customer at the center of the equation                                                of customer-focused selling                                    _a06_bs_enus
                                                                     generate better results? The short answer is yes.                                         use a customer-focused sales approach                                  000000
                                                                     A customer-focused sales approach is structured                                           identify how CRM supports customer-focused sales
                                                                     around the customer's decision-making process                                             define the term customer relationship management
                                                                     and unique needs. But how do you know what                                                (CRM)
                                                                     these really are? What keeps customers up at
                                                                     night and drives their key purchasing decisions?
                                                                     This course provides invaluable insight into how
                                                                     to better understand your customer's real needs
                                                                     and outlines the benefits and potential barriers to
                                                                     implementing customer-focused sales
                                                                     approaches. The course also examines the impact
                                                                     of technology and its role in supporting and
                                                                     enhancing customer-focused sales by helping to
                                                                     develop and sustain long-term, mutually
                                                                     beneficial customer relationships.
Strategic Planning Curriculum                
      The Fundamentals of Globalization                
             The Fundamentals of Globalization: The Global Context   Globalization has been defined in many ways, but      Executives, managers,               [The Fundamentals of Globalization: The Global                1 http://www.s
                                                                     a common theme is the freer movement of               supervisors, team leaders, and      Context]                                                          killsoft.com/
                                                                     people, goods, services, and ideas around the         other business professionals        distinguish between economic, political, and social             catalog/detai
                                                                     world. In a globalized world, national borders        operating in global organizations   globalization                                                    l.asp?Course
                                                                     become porous, as connections between people          who want to support or manage       match levels of globalization with descriptions                  Code=stgy_0
                                                                     and organizations are transformed by ever-            globalization-focused activities    describe the implications of globalization for business         5_a01_bs_enu
                                                                     changing cultural and economic forces. This           within their organizations          organizations                                                          s000000
                                                                     course focuses on the significance of the global                                          determine which global characteristics apply to a
                                                                     context for business organizations. You'll find out                                       company in a given scenario
                                                                     how the social, economic, and political dimensions                                        describe the strengths a company needs to be
                                                                     of globalization affect how organizations work.                                           successful in the global context
                                                                     You'll also learn what's causing the acceleration
                                                                     of globalization, what implications this has for
                                                                     your organization, and the different ways that
                                                                     companies can globalize. Finally, the course
                                                                     highlights the strengths that are important for a
                                                                     company to have in the global context.
              Fundamentals of Globalization: Analyzing the Global    A global organization needs to be sensitive to the    Executives, managers,               [Fundamentals of Globalization: Analyzing the Global          1 http://www.s
              Environment                                            environmental factors that shape national and         supervisors, team leaders, and      Environment]                                                      killsoft.com/
                                                                     global markets. Awareness of conditions at            other business professionals        distinguish between the macro and micro environments            catalog/detai
                                                                     national and global levels enables managers to        operating in global organizations   in which an organization operates                                l.asp?Course
                                                                     respond appropriately to the constantly changing      who want to support or manage       describe how to analyze the external environment of a            Code=stgy_0
                                                                     social, political, economic, and technological        globalization-focused activities    global organization                                             5_a02_bs_enu
                                                                     forces they will have to navigate. Similarly, an      within their organization           recognize examples of the guidelines for conducting a                  s000000
                                                                     accurate understanding of the competition faced                                           SLEPT analysis
                                                                     in international contexts allows managers to                                              match factors in the macroenvironment to examples of
                                                                     identify and develop the key skills and resources                                         how they can affect an organization
                                                                     that are a prerequisite to success in specific                                            match the components of a resource-based
                                                                     territories. This course deals with the global                                            competitive analysis to examples of what you need to
                                                                     environmental factors influencing an                                                      consider for each
                                                                     organization's strategies and management. It
                                                                     explains how to analyze these factors and also
                                                                     describes a framework for analyzing the
                                                                     industries and markets that make up the
                                                                     competitive environment in which a global
                                                                     organization operates.
1 Hour Courseware                
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gory- gory-                         Courseware Title                        Overview/Description                                         Target Audience              Lesson Objectives                                                      URL
                                                                                                                                                                                                                               ion
2     3
                                                                                                                                                                                                                               (hour
                                                                                                                                                                                                                               s)
              Fundamentals of Globalization: Managing in a Global           Global managers work in a complex, constantly         Executives, managers,               [Fundamentals of Globalization: Managing in a Global          1 http://www.s
              Environment                                                   changing environment. They have to consider           supervisors, team leaders, and      Environment]                                                      killsoft.com/
                                                                            different economic, political, legal, and cultural    other business professionals        describe strategies for encouraging a global mindset            catalog/detai
                                                                            factors as they plan, make decisions, and lead        operating in global organizations   recognize examples of individuals and organizations              l.asp?Course
                                                                            others in different international contexts. What      who want to support or manage       with global mindsets                                             Code=stgy_0
                                                                            worked in the role of a domestic manager may          globalization-focused activities    determine the effectiveness of managerial styles and            5_a04_bs_enu
                                                                            not be effective in the international market. This    within their organization           techniques in relation to culture characteristics in a                 s000000
                                                                            course describes some strategies and techniques                                           given scenario
                                                                            for managing successfully in a global business. It                                        describe strategies for managing a global team
                                                                            explains the importance of having a global                                                effectively
                                                                            mindset and how to cultivate one so that you can
                                                                            carry out your responsibilities effectively
                                                                            – even with the added complexity of
                                                                            different cultures. The course also describes
                                                                            which managerial styles and techniques work best
                                                                            for different cultural contexts and outlines some
                                                                            strategies for managing a global team.
Human Resources Curriculum                
     Essentials of Interviewing and Hiring                
           Essentials of Interviewing and Hiring: Screening Applicants      Finding the right person for the job takes a lot of   Anyone who wants to develop         [Essentials of Interviewing and Hiring: Screening             1 http://www.s
           for Interviewing                                                 work, and much of this work is done prior to the      or refine their hiring and          Applicants for Interviewing]                                      killsoft.com/
                                                                            actual interview. Before you can even start           interviewing skills                 recognize the key components of a good job                      catalog/detai
                                                                            looking for candidates, you need to create a                                              description                                                      l.asp?Course
                                                                            description of the job you want to fill. How would                                        apply techniques for screening resumes for job                  Code=hr_06_a
                                                                            you interview someone if you didn't know the                                              requirements in a given situation                               01_bs_enus00
                                                                            responsibilities required for the job? A good job                                         identify red flags in given resumes                                        0000
                                                                            description, based on a thorough job analysis, will
                                                                            help you evaluate applicants' resumes effectively.
                                                                            You'll be able to compare the resumes against
                                                                            the requirements in the description and make
                                                                            effective decisions about who should be
                                                                            interviewed. This course describes the key
                                                                            components of job descriptions and how to use
                                                                            them to screen resumes. You'll also learn how to
                                                                            identify red-flag issues in the resumes you are
                                                                            screening.
              Essentials of Interviewing and Hiring: Preparing to Interview Conducting effective interviews is as much an art     People who want to develop or [Essentials of Interviewing and Hiring: Preparing to                1 http://www.s
                                                                            as it is a science. You need to use your instinct     refine their hiring and       Interview]                                                              killsoft.com/
                                                                            and discernment, but solid preparation is equally     interviewing skills           recognize effective ways to prepare to interview                      catalog/detai
                                                                            important. Preparing properly helps you evaluate                                    selected candidates                                                    l.asp?Course
                                                                            candidates accurately and fairly, helps to create                                   recognize examples of common interviewing errors                      Code=hr_06_a
                                                                            a positive impression, and shows that you are                                       identify ways to avoid unfair practices when you                      02_bs_enus00
                                                                            professional. It can also help you avoid common                                     interview candidates for a job                                                   0000
                                                                            errors such as talking too much, or asking close-                                   recognize the benefits of knowing the legal issues
                                                                            ended questions that tell you little about the                                      surrounding hiring
                                                                            candidate. Proper preparation can help you avoid
                                                                            legal troubles as well. This course covers key
                                                                            issues to consider when preparing to interview. It
                                                                            describes the importance of determining an
                                                                            interview structure, writing out some questions
                                                                            beforehand, and scheduling the interview
                                                                            effectively. It also identifies common interviewing
                                                                            errors. Finally, it describes how to avoid unfair
                                                                            practices when you interview candidates.
1 Hour Courseware                
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Cate Cate
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gory- gory-                         Courseware Title                        Overview/Description                                        Target Audience         Lesson Objectives                                                        URL
                                                                                                                                                                                                                           ion
2     3
                                                                                                                                                                                                                           (hour
                                                                                                                                                                                                                           s)
              Essentials of Interviewing and Hiring: Conducting an          Proper preparation is crucial to ensure a good        Anyone who wants to develop   [Essentials of Interviewing and Hiring: Conducting an           1 http://www.s
              Effective Interview                                           interview. But all your preparation will be useless   or refine their hiring and    Effective Interview]                                                killsoft.com/
                                                                            if you don't follow some important guidelines         interviewing skills           apply techniques for opening an interview                         catalog/detai
                                                                            when conducting the employment interview.                                           recognize how to use techniques for opening an                     l.asp?Course
                                                                            Opening the interview properly and establishing a                                   interview                                                         Code=hr_06_a
                                                                            sound format are key. You must also be mindful                                      identify the functions of different question types in an          03_bs_enus00
                                                                            of the functions of different question types and                                    interview                                                                    0000
                                                                            styles so you can use them effectively during an                                    recognize examples of how to end an interview
                                                                            interview. Finally, you will want to close the
                                                                            interview on a positive note. This course
                                                                            describes how to proceed with a face-to-face to
                                                                            interview. It covers how to open an interview well,
                                                                            what types of questions to ask, and how to close
                                                                            the interview.
              Essentials of Interviewing and Hiring: Behavioral Interview   Behavioral-based interviewing is becoming the         Anyone who wants to develop   [Essentials of Interviewing and Hiring: Behavioral              1 http://www.s
              Techniques                                                    norm as people realize its effectiveness in           or refine their hiring and    Interview Techniques]                                               killsoft.com/
                                                                            predicting what a candidate's behavior and            interviewing skills           recognize characteristics of behavioral-based                     catalog/detai
                                                                            performance are likely to be in the position for                                    interviewing                                                       l.asp?Course
                                                                            which they are interviewing. In behavioral                                          identify the benefits of being able to use behavioral-            Code=hr_06_a
                                                                            interviews, you ask questions that get the                                          based interviewing                                                04_bs_enus00
                                                                            candidates to describe how they handled real                                        identify appropriate behavioral-based questions for a                        0000
                                                                            situations in the past. This enables you to find                                    given job
                                                                            out not just what the candidates did but how they                                   identify strategies for asking questions in a behavioral
                                                                            did it. Candidates can then be assessed based on                                    interview
                                                                            actual behaviors that are related to the                                            use behavioral-based questions effectively in a given
                                                                            competencies for the job, rather than on possible                                   interview
                                                                            or potential behaviors or performance. This
                                                                            course describes the characteristics of
                                                                            behavioral-based interviewing, how to develop
                                                                            behavioral-based questions, and then how to ask
                                                                            those questions effectively in an interview.
              Essentials of Interviewing and Hiring: Selecting the Right    Selecting the final candidate for a job requires      Anyone who wants to develop   [Essentials of Interviewing and Hiring: Selecting the           1 http://www.s
              Candidate                                                     careful attention. Even though you're getting         or refine their hiring and    Right Candidate]                                                    killsoft.com/
                                                                            close to the end of the hiring process, you can't     interviewing skills           recognize steps for evaluating a candidate after an               catalog/detai
                                                                            simply coast now. You need to manage the                                            interview                                                          l.asp?Course
                                                                            decision-making process in a disciplined and                                        recognize how to check references of candidates you               Code=hr_06_a
                                                                            intelligent way. It's important to remain objective                                 have interviewed                                                  05_bs_enus00
                                                                            when assessing candidates, drawing on job-                                          check references of a given candidate                                        0000
                                                                            related data, rather than letting personal biases                                   identify strategies for making an offer to a candidate
                                                                            steer you away from your hiring criteria. Following
                                                                            a logical system in making your decision will mean
                                                                            you find the candidate who will make a strong
                                                                            contribution to your organization. This course
                                                                            describes how to evaluate candidates using a
                                                                            structured and objective process. It also explains
                                                                            how to effectively check references and make an
                                                                            offer.
       The role of HR as a Business Partner                
1 Hour Courseware                
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gory- gory-                         Courseware Title                  Overview/Description                                         Target Audience             Lesson Objectives                                                     URL
                                                                                                                                                                                                                       ion
2     3
                                                                                                                                                                                                                       (hour
                                                                                                                                                                                                                       s)
              HR as Business Partner: From Cost Center to Strategic   Tactics or strategy – which would you                 Managers, team leaders, Human      [HR as Business Partner: From Cost Center to                 1 http://www.s
              Partner                                                 invest in? Which creates more value for the           Resources employees, and           Strategic Partner]                                               killsoft.com/
                                                                      organization? Every organization strives to be        other professionals who want to    identify the meaning of "transformational HR"                  catalog/detai
                                                                      more effective and efficient in reaching its goals    evolve the HR department from      identify key tactics for moving from transactional to           l.asp?Course
                                                                      and objectives. In an ideal world, your strategy is   a transactional cost center into   transformational HR                                            Code=hr_07_a
                                                                      well defined and aligned with the goals of the        a strategic business partner in    recognize examples of HR departments defining and              01_bs_enus00
                                                                      organization. HR has a seat at the executive          their organization                 implementing organizational strategy                                      0000
                                                                      table, helping to set and implement strategy                                             recognize examples of ways to make transactional HR
                                                                      throughout the organization, and all the day-to-                                         work more efficient
                                                                      day administrative HR activities efficiently                                             determine which message will best educate
                                                                      support the organizational strategy. This is                                             management and secure buy-in for transformational
                                                                      transformational HR. This course differentiates                                          HR
                                                                      between traditional transactional HR and
                                                                      transformational HR, revealing the importance of
                                                                      involving HR in organizational strategy. It will
                                                                      show you how to move your HR function into a
                                                                      more transformational role and how to educate
                                                                      management on the importance of a strategic
              HR as Business Partner: Linking HR Functions with       partnership with HR. organizational goals is at
                                                                      Fulfilling business and                               Managers, team leaders, human      [HR as Business Partner: Linking HR Functions with           1 http://www.s
              Organizational Goals                                    the heart of transformational HR. Where               resources, and other               Organizational Goals]                                            killsoft.com/
                                                                      transformational HR is in place, the HR function      professionals who want to          recognize examples of specific HR functional areas             catalog/detai
                                                                      is directly involved in developing, refining, and     evolve the HR Department from      serving organizational strategy                                 l.asp?Course
                                                                      implementing an organization's strategic goals. An    a transactional cost center into   sequence the steps involved in an HR implementation            Code=hr_07_a
                                                                      organization can measure its success only if its      a strategic business partner in    of organizational strategy                                     02_bs_enus00
                                                                      end goals are well defined. To define these goals,    their organization                 recognize key leadership roles and capabilities                           0000
                                                                      you must understand your organization and its                                            exemplified in a given scenario
                                                                      needs. You can then mobilize the leadership and                                          identify questions that assess the organization's
                                                                      organizational capabilities to achieve the final                                         readiness for change
                                                                      result, and ensure all processes are aligned with                                        identify the benefits of assessing organizational
                                                                      these goals. This course examines the core                                               readiness for transformational HR
                                                                      functions of HR and demonstrates how you can                                             recommend measures that HR should take to achieve
                                                                      use these functions to transcend administrative                                          key elements of readiness
                                                                      concerns and address the strategic objectives of
                                                                      the organization. It investigates the special
                                                                      transformational roles performed by HR leaders
                                                                      and the specific capabilities required to perform
                                                                      them. Finally, it leads you through the questioning
                                                                      process involved in assessing your organization's
                                                                      readiness for transformational HR. This enables
                                                                      you to determine how well your organization is
                                                                      positioned to support new roles for HR, and
                                                                      identify the changes needed for a successful
1 Hour Courseware                
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gory- gory-                         Courseware Title                       Overview/Description                                         Target Audience          Lesson Objectives                                                     URL
                                                                                                                                                                                                                         ion
2     3
                                                                                                                                                                                                                         (hour
                                                                                                                                                                                                                         s)
              HR as Business Partner: Managing Talent for Organizational An organization's talent is the key to its success,    Managers, team leaders, human [HR as Business Partner: Managing Talent for                    1 http://www.s
              Success                                                    and HR is perfectly positioned to contribute to        resources and other              Organizational Success]                                          killsoft.com/
                                                                         that success by optimizing the workforce and           professionals who want to        recognize characteristics of talent management efforts         catalog/detai
                                                                         engaging employees to use their knowledge, skills,     evolve the HR department from that are typical in a transformational HR setting                  l.asp?Course
                                                                         and abilities to support the organization's goals      a transactional cost center into recognize why organizations should strive for effective        Code=hr_07_a
                                                                         and objectives. This course covers ways in which       a strategic business partner in talent management                                               03_bs_enus00
                                                                         transformational HR can direct all its talent          their organization               plan HR priorities that are integrated and aligned with                   0000
                                                                         management processes toward driving                                                     organizational strategy, in a given workforce planning
                                                                         performance and achieving high-level business                                           scenario
                                                                         goals. In transformational HR, talent management                                        determine what issue prevented performance
                                                                         must be flexible, tailored to the business strategy,                                    management processes from supporting the business
                                                                         entrenched in the organizational culture, and                                           strategy, in a given scenario
                                                                         integrated across HR processes and functions. It
                                                                         should also be based on evidence and outcomes,
                                                                         and be future-oriented. This course explores how
                                                                         to use workforce planning to fulfill business
                                                                         strategy through a process of determining your
                                                                         business goals, analyzing the workforce and
                                                                         talent markets, conducting a gap analysis, and
                                                                         setting HR priorities. The course also describes
                                                                         how, at the individual appraisal level, HR can
                                                                         meet business goals through performance
                                                                         management activities, including goal setting,
              HR as Business Partner: Using Metrics and Designing        When HR feedback, and development planning.
                                                                         appraisal, aligns its initiatives with higher-level    Managers, team leaders, human      [HR as Business Partner: Using Metrics and Designing        1 http://www.s
              Strategic Initiatives                                      business strategy, your organization will be better    resources, and other               Strategic Initiatives]                                          killsoft.com/
                                                                         positioned to achieve its goals. By becoming part      professionals who want to          recognize examples of HR activities that exceed               catalog/detai
                                                                         of the strategic planning process, HR can help         evolve the HR Department from      traditional expectations and support transformational          l.asp?Course
                                                                         drive the future success of the company                a transactional cost center into   HR                                                            Code=hr_07_a
                                                                         because, ultimately, all business objectives are       a strategic business partner in    distinguish between internally-focused and strategic          04_bs_enus00
                                                                         met by the organization's people. By collecting        their organization                 uses of HR metrics                                                       0000
                                                                         data on meaningful outcomes, HR can steer the                                             recognize key considerations for interpreting HR
                                                                         organization in the right direction, and design                                           metrics
                                                                         initiatives that directly serve the business                                              recognize the next step in the process of designing
                                                                         strategy. This course explores how HR can                                                 strategic HR initiatives in a given scenario
                                                                         improve its strategic value by examining
                                                                         meaningful metrics and demonstrating their
                                                                         connection to business goals. It also examines
                                                                         how HR can then use these metrics to help
                                                                         design strategic initiatives that enable the
                                                                         organization to create value and differentiate
                                                                         itself from competitors.

				
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