Take Care Debit Card
Frequently Asked Questions
How does the debit card work? The card is loaded with the entire amount of your annual
election so you can begin using it on your eligibility date for health care expenses. Dependent
Care balances are available only after contributions have been posted to your account. The
balance on your card for Parking and Transit expenses will be the IRS monthly disbursement
maximum and will be reduced each time the card is used.
How does the card know if my purchases are eligible expenses? What if I go to a discount
store or supermarket to buy prescriptions and get an eye exam? Our system is set up to flag
any transactions that do not correspond to your employer’s health plan co-pays and transactions
not purchased from an IIAS compliant merchant. Therefore, you will be asked to submit a receipt
after you have made the purchase so we can substantiate the claim.
What are IIAS compliant merchants and why is this important? IIAS stands for Inventory
Information Approval System. This system allows the debit card to review each item that is
purchased from an IIAS compliant merchant to see if it is an eligible expense. Many retailers such
as Wal-Mart, Longs Drug, CVS, and larger grocery stores have voluntarily complied with the IIAS
How do I benefit from shopping at IIAS merchants? Because the card knows exactly what is
and is not eligible at IIAS merchants, you can use your card at these merchants without being
required to submit a receipt or substantiation for your purchase. In other words, the card already
verified the product’s eligibility for FSA at the point of sale.
Do I still need to save my receipts? YES, SAVE ALL OF YOUR RECEIPTS! Some of your
purchases may not automatically substantiate. The IRS requires you to retain all receipts for
If I need to substantiate my purchases then what is the advantage of using the debit card?
IRS regulations require all expenses to be properly documented as FSA eligible. Doctor/hospital
visits, dental charges and vision expenses that are outside the standard co-pay need to be
documented with an Explanation of Benefits (EOB) or an itemized receipt. The reason for this is
that their charges are not submitted using UPC codes like pharmacies. We have no way of
knowing the charge is for a missed appointment fee, non prescription designer sunglasses or
teeth whitening products (ineligible services). The purpose of the card is so that you do not have
to pay out-of-pocket. The card allows you to purchase the goods and services and subsequently
provide substantiation for the purchase, if necessary, to show that you are in compliance with IRS
guidelines. The benefit is that you do not have to pay for the service up front and wait to be
I received a receipt request from CBIZ. What do I need to do? You can fax the notification you
received along with the receipts requested to CBIZ at 800-584-4185. You can also log on to your
account at www.myflexonline.com, complete the form, and fax that form along with the receipts to
What if I do not owe anything at the point of sale (i.e. doctor’s office) but get a bill later?
You can still use the card to pay the bill by writing your card number on the invoice and mailing it
to the provider, or by providing the card information over the phone. Remember you will need a
copy of the receipt that includes the name of the service provider/merchant, original date of
service (not the date paid), the type of service/purchase, and the amount charged.
Updated 1 January 2012