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05 Appendix 3 Tier1 Tier2 Damages SW

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05 Appendix 3 Tier1 Tier2 Damages SW Powered By Docstoc
					                                                                                                         APP 3 TO PERF REMEDY AGREEMENT/SOUTHWESTERN BELL TELEPHONE CO
                                                                                                                                                             PAGE 1 OF 2
                                                                                                                                                        ATT-5STATE/CLEC
                                                                                                                                                                 011906


                                PERFORMANCE MEASURES SUBJECT TO TIER-1 AND TIER-2 DAMAGES
                                           IDENTIFIED AS HIGH, MEDIUM AND LOW

                                                     Performance Measures                                            Measurement Groups Subject to Tier-1 Damages
                                                                                                                       Low          Med         High         Diag
A. Pre-Ordering/Ordering
        1.1 Average Response Time for Manual Loop Make-up Information                                                               -           -            -
        2. Percent Response received within "X" Seconds - OSS Interfaces                                                            -           -            -
        4. OSS Interface Availability                                                                                   -            -                       -
        5. % Firm Order Confirmations (FOCs) Returned on Time for LSR requests and returned within "X" days on ASR
        requests
                                                                                                                                    -           -            -
        7.1 Percent Mechanized Completions Notifications Available Within one Business Day of Work Completion                       -           -            -
        10. Percent Mechanized/Manual Rejects Returned Within "X" Hours of receipt of LSR                                           -           -            -
        10.2 Percentage of Orders that receive AT&T-caused Jeopardy Notifications                                       -            -           -            
        11.2 Average AT&T Caused Jeopardy Notification Interval                                                         -            -           -            
        12.1 Percent Provisioning Accuracy                                                                              -            -                       -
        12.2 Percent Mechanized Line Loss Notifications Returned Within One Day of Work Completion                      
        13. Order Process Percent Flow Through                                                                                      -            -           -
        13.1 Overall Percent LSR Process Flow Through                                                                   -            -            -           
B. Billing
         17.2 Billing Completion Notices                                                                                            -            -            -
C. Miscellaneous Administrative
       22. LSC Grade Of Service (GOS)                                                                                    -           -            -           
        22.1. Mechanized Customer Support Center (MCPSC) Grade of Service (GOS)                                                                               
        25. LOC Grade Of Service (GOS)                                                                                   -           -            -           
D. Provisioning
        28. Percent POTS/UNE-P/Specials/UNEs/LNP Loop/LNP Standalone/Interconnection Trunk Installations
        Completed Within the Customer Requested Due Date
                                                                                                                        -            -                       -
        30. Percent AT&T Missed Due Dates Due To Lack Of Facilities                                                     -            -           -            
        32. Average Delay Days For AT&T Caused Missed Due Dates                                                                     -           -            -
        35. Percent Trouble Reports Within "X" Days (I-10/I-30) Of Installation                                         -            -                       -
        101. Percent Out of Service < 60 Minutes                                                                        -            -                       -
                                                                                         APP 3 TO PERF REMEDY AGREEMENT/SOUTHWESTERN BELL TELEPHONE CO
                                                                                                                                             PAGE 2 OF 2
                                                                                                                                        ATT-5STATE/CLEC
                                                                                                                                                 011906


                                                       Performance Measures                          Measurement Groups Subject to Tier-1 Damages
                                                                                                       Low          Med         High         Diag
E. Maintenance
       37.1 Trouble Report Rate net of installation and repeat reports                                   -           -                       -
         38. Percent Missed Repair Commitments                                                           -           -                       -
         39. Mean Time To Restore/ Average Trunk Restoration Interval                                    -           -                       -
         40. Percent Out Of Service (OOS) < 24 Hours                                                     -           -           -            
         41. Percent Repeat Reports                                                                      -           -                       -
F. Interconnection Trunks
         70. Percent Trunk Blockage                                                                     -            -                       -
         71. Common Transport Trunk Blockage                                                            -            -           -            
         73.1 Percentage Held Interconnection Trunks                                                                -           -            -
G. 911
         104. Average Time Required to Update 911 Database (Facility Based Providers)                               -            -            -
H. Collocation
        107. % Missed Collocation Due Dates                                                              -           -                        -
I. Coordinated Conversions
        115.2 Combined Outage Percentage of CHC/FDT LNP with Loop Lines Conversions                      -           -                        -
J. NXX
         117. % NXXs loaded and tested prior to the LERG effective date                                  -           -                        -
K. Bona Fide Request Process (BFRs)
      120. % of requests processed within 45 business days                                               -           -           -            
         124. Timely resolution of significant software failures related with releases                   -           -                       -

				
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