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The Unified Digital Campus Bridging Access _ Fostering

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					North Shore Community College



 The Unified Digital Campus:
 Bridging Access & Fostering
           Success
Presenters:
Janice Forsstrom – VP of Admin & Finance
Gary Ham – Chief Information Officer
            Background Info
• One of 15 Public
  Community Colleges in MA
• 4 campus locations
   – 4000 FTE
   – 2500+ non-credit
   – 80+ prog. of study
      • Career,LA,Transfer
      • Technical Training
   – 130 Full-time faculty
   – Approx. 400 adjunct
               Recent Awards
• “1st Place Best of the Web” - Center for Digital
  Government 2004 (tied with Lehigh)
• MIT / Accenture 2004 – 1st Place -“Higher Ed.
  Technology Innovator of the year”
• Regional Paragon Award for Online Services, Silver
  (2006) NCMPR - National Council for Marketing &
  Public Relations
• National Paragon Award for Online Services,
  Bronze(2006), NCMPR
• Medallion Award for Website, Silver (2005)
  NCMPR
                Current Systems
SunGard Products:
  • Banner (7.x April, 2006)
  • Luminis Portal with Integrated Intranet
  • Self-Service (faculty, student, finance, adv.)
  • Extender (Imaging)

Other Products:
   • Blackboard 7.x
   • Evisions
   • Touchnet payment gateway
       • e-check & credit card payment options
   • Intranet with numerous CMS tools and paperless
     processes
   • Personal Web Server (internally developed)
      State of Technology – (98-99)
•   Strategic IT mgmt. partner (Sungard) contracted
•   Basic infrastructure foundation improvements
•   Getting more strategically focused
•   Web site outsourced
     – Static out of date info, Provided no value
•   Zero Online Services
•   Basic Banner functionality – untapped areas
•   Alumni on small database system
•   Infancy of Distance Learning
•   Student/adjunct faculty email accounts via request
    – nobody used this service
What We Wanted Year 1 (99 - 2000)

• Increase communications among all constituents
• Advising - remove barriers & highlight the benefits
• 24 x 7 access to teaching and learning services
• Cure inefficiencies, automate and streamline
  processes, and reduce back-office support
• Enhanced support and service for students and
  faculty
• Integrated email and learning mgmt. system
• Acceptance of Web as the way we deliver services
Vision & Planning
Unified Digital Campus – Vision


       Learning
           &              Business
        Teaching    & Communication
      Technologies     Technologies
               UDC Portal



                  Service
               Technologies
If NSCC Had not Adopted Unified Strategy
•No integration
•Difficult to administer
•Not Scalable
•Disparate Logins
•Harder for users
•Less Effective
      NSCC With Unified Strategy
1. Easier Administration
2. Scalable
3. Consistent Interface
4. Single Sign On
5. Ease of use                   UDC
6. Maximize                    Luminis
   effectiveness.               Portal
     Our How To’s (Framework)
• Build vs. Buy? – out of the box integration
• Assessed internal expertise (requirements
  / limitations)
• Executive sponsorship
• Integration was primary consideration for
  all aspects of services
• Recover investments & streamline
  processes with no additional IT staff
       Our How To’s (Execution)
• Obtainable initial targets (3 mos. to develop
  pilot)
• Self Assistance tools (Extremely important)
• Team Approach for many decisions
• Training (ensured consistent strategy by all)
• Phased in approach for new services
• Continual communication and behind the
  scenes support
Online Demo
Timeline (yrs. 1-2)
Timeline (yrs. 3-4)
           What We Have @ 2006
• Improved communications:
   – Prospect and follow up
   – Targeted messaging via email and portal
   – Course resource areas for every course
   – Dynamic email distribution lists for faculty for all courses
   – Many paperless processes and content mgmt. tools
• Identified Return on Investment and Value (3 yr. return)
• Disparate services between campuses now equalized
• Integrated online teaching and learning available 24x7
• Dramatically improved student and administrative services
• Increased enrollment and retention
• A community connected through a unified digital campus
• Flexible, adaptable and scalable system for future needs
• Elevated reputation
Tracking Efficiency & Effectiveness
• State Performance Measures:
  – Increased enrollments, retention and financial
    ratios
• Consistent interface to leading to high usage
  – Online services utilization, Unique logins
  – Online course growth & enrollments
• Satisfaction surveys
• Return on investment – tracked in detail
• Cultural (soft but can be used as measurement)
• Community wants more and more services
• Communication Enhancements
             Return on Investment
•   Online Web Admissions – 30+ per day
•   Web Recruit - 100% electronic – 5000+ prospects annually
•   Online registrations 90%+ Consistently
•   Returning students register much earlier
•   Enrollment and retention increases
•   Student schedules and grades no longer mailed
•   FA awards and book vouchers through portal
•   Faculty obtain class rosters, schedules and enter grades online as
    Standard Operating Procedure
•   Significantly reduced postal mail
•   Advising - Online Degree Audit available to students
•   Integrated and more efficient LMS support
•   Dynamic account generations with single sign on
•   Consolidated helpdesk
•   Course resource areas - available for all courses
•   Automated email distribution lists available for all courses
•   Personal Web Space – supports curriculum & resource areas
•   Intranet with many online services and paperless processes
Return on Investment/Value Summary
                Investments Include:
                •All Hardware, All Software
 1.2 million    •Third party software –
 1.1 million     LMS, Touchnet, etc.
                •All Maintenance                                  = $1,098,000
   1 million
                •Security & Monitoring
     900k       •All Training, All IS Staff time
                                                                  = $ 933,400
    800k
    700k                                                    Net Return 164,600
    600k
    500k
    400k
     300k
    200k
    100K
                                          Fiscal Year Timeline
               FY2001     FY2002        FY2003     FY2004      FY2005
   Utilization Rates & Satisfaction
• 31,000 activated accounts
• 10,000 Unique users monthly
• 2000-4000 unique logins daily, 6000 weekly
  – 95% of credit registrations online
  – 6798 of 6910 fall credit students use the system
  – 347 of 349 adjunct faculty use system
• More than 80% of students rate online
  services good or excellent in surveys
  Cultural & Organizational Changes
• Online Services are embedded into culture
• Forced us to better utilize (ERP) Banner
• Higher level of critical thinking
   – More customer service, function & process oriented
   – Student Enrollment Centers
       • Combined STFS and FA
• Creative ideas consistently discussed and implemented to
  further enhance overall communications
• Assisted in breaking down departmental silos
• Increased cross functional thinking and consideration
   – Digital Imaging in Admissions/Financial Aid Offices and
      extending
                What’s Next
• Busines Intelligence (BI) Datawarehouse:
   – Portal channels reporting from warehouse
   – Executive portal dashboard reporting
• Web for Finance – Online Budget query &
  requisitions
• Advancement (Alumni Portal)
• Further Intranet development
• Advising Improvements:
   – Cyber Advising, E-portfolio
                   Summary
•   Flexibility for future
•   Ease of use leading to High utilization rates and
    adoption is a key factor in our successes
•   Provided Integrated building path for enhancing
    communication (academic and administrative),
    instructional support and redesigning services
•   Additional value from extended integration to
    internally developed systems and applications.
•   Data collected from surveys, usage rates,
    additional services requests and overall
    satisfaction proved its value as a good
    business and customer service model for
    NSCC
             Q&A Resources
http://myweb.northshore.edu/users/gham/educause2006

• NSCC Portal Interactive Overview (10 minutes)
• ROI worksheet
• Student Satisfaction Survey(s)

Contacts:

  Janice Forsstrom, VP Administration/CFO
  jforsstr@northshore.edu

  Gary Ham, CIO
  gham@northshore.edu

				
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posted:12/31/2011
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