The Newsletter for Employees of Cargojet/Starjet
As, we are embarking into our fifth year as an organization, we
have to combine our efforts and our commitment more than ever in
order to continually be successful. I cannot do it alone, I require
each and every member of our One Team to work alongside me
and ensure that our philosophies remain consistent. I assure you
that the workplace environment will continue to be open, fair,
and all employees are treated with the respect and professionalism
that all of you deserve. We will continue to provide competitive
compensation and job security to our employees. We will also
continue to promote two-way communication amongst management
and employees. I encourage each of you to utilize our open door
policy, and please contact myself or any member of the executive
management team at any time should you have questions or
concerns about anything pertaining to the workplace. We want to
continue to be the leaders in our industry and excel in each area,
It is hard to believe that we have just recently, on February 21st, Let us never forget the primary reason for our success and the
2006, celebrated Cargojet’s Fourth Birthday! What an exciting opportunity for continued growth for all of us….our Customers!
ride it’s been over the past four years, we have experienced
tremendous growth and achieved many successes over these years. I thank each of you for all of your efforts, hard work and
dedication; together we will continue to be leaders in the
Let me, first of all, take this opportunity to congratulate and thank marketplace providing a first class product and continuing to win
you all personally for making Cargojet a true success story in the our customer's confidence and loyalty each and every day.
Canadian Aviation and Cargo business. Excellent teamwork
combined with our concept of “ONE TEAM” is the primary reason of Happy Fourth Birthday to each member of the Cargojet Team!
Cargojet’s dominant position in the Canadian cargo market today.
Every single one of us has worked very hard in our own
individual areas of responsibility to make this company the success
that it is today. Collectively, these efforts come together to provide
an unparalleled level of service to our Customers. This helps
build Cargojet’s position as the dominant and growing air cargo
carrier in Canada. We never take our customers business or trust Ajay K. Virmani
for granted but continue to earn their respect. President & CEO
“SAFETY MANAGEMENT SYSTEM”
In 2005, Transport Canada issued a revised Civil This safety culture has four main areas associated with it:
Aviation Framework for Canada and committed to the
implementation of Safety Management Systems (SMS) 1) It will be an informed culture whereby employees
in aviation organizations. At the most fundamental company-wide understand the hazards and risks
level the aim is to improve safety through pro-active associated with our own operation and continually
management rather than reactive compliance with identify and overcome threats to safety.
2) It is a “just” culture where errors will be understood and
A Safety Management System (SMS) is a data-driven, wilful violations will not be tolerated. Employees know
business-like approach to enhancing aviation safety. It is and agree on what is acceptable and what is not.
a systematic, explicit and comprehensive process for
managing safety risks. SMS programs are based on the fact 3) It is a reporting culture were we encourage our
that there will always be hazards and risks, so proactive employees to voice safety concerns. Those concerns,
management will be required to control these before they in turn, are analyzed and appropriate action is taken.
happen or lead to mishaps. An SMS program is “woven”
into the company organization, and as such, it becomes 4) Most importantly, SMS is a learning culture. We need to
part of a culture in the way people do their jobs. continually update staff on safety issues and ensure
that reports are disseminated so that everyone can
On the whole, an SMS will oversee a lot of the functions learn from them. We can accomplish this through our
inside of a company. It will manage how departments base safety meetings.
function together, it will help to assess risk and risk
manage new or existing ventures, it will oversee emergency We all need to embrace the overall concept and culture of
measures, be a company quality assurance tool and it SMS in all of our respective areas. Be supportive of the
will continue to manage incident and/or accident reports. SMS concepts and flows. These concepts and cultures
are designed to bring us all together and produce an even
What SMS will not do is change the way we operate our playing field for everyone.
aircraft. It will not change the way we maintain our fleet and
certainly will not change the way we load our planes.
Director, Safety Management Systems and Security
“NEW INTERNATIONAL ALLIANCES/PARTNERSHIPS”
Cargojet enjoyed a strong year of international growth in 2005 eclipsing our 2004 results by 24%.
This accomplishment was achieved through a tremendous amount of hard work by the Cargojet
team across Canada. We were also successful in adding eleven new partner carriers to our
current eleven for a total now of twenty two; on our network which continues to
expand the Cargojet brand both in Canada and globally.
Many of these carriers recognize the value of working with us due to our extensive domestic route
network and commitment to providing a first class customer service. Over the weeks and months
ahead we will continue to further develop these relationships to provide a seamless service.
Bermuda continues to perform well with our core customer base. Recently, we established a road
feeder service from Toronto to Newark, New Jersey, which now links the Canadian marketplace to
this growing market. Providing the only “all cargo” service to this island makes us an important link
to the US and Canadian main lands. We look forward to growing more prospects to this region.
VP International & Strategic Development
“THE PEOPLE IN FLIGHT OPERATIONS”
Training Manager Mark Harper heads a department
where the average experience level is twenty years flying
experience with ten years on the Boeing 727. Our most
experienced Captain is Fred Thompson weighing in at
40,000 hours flight time - twice that of an average career
pilot’s lifetime total. To put this in perspective, if you
wanted to match Fred you would have to sit at the controls
of an airplane 24 hours a day, 7 days a week, for four and
a half years.
Our 90 line pilots also have a lot of experience. A third
of the Captains have over a decade on the 727. This
experience level is rarely seen at a 4 year old airline and
David Moore, Ajay & Dan with the Toronto Raptor is well above the industry norm. The First and Second
Officers each bring their own strengths from their diverse
I am very honoured to be the Chief Pilot at Cargojet and backgrounds. These three man teams are our front line,
would like to take this opportunity to present a brief profile where profits can be made or lost by their decisions, and
of the Flight Operations group. aircraft handling techniques can change fuel consumption
by a thousand pounds or more on a single leg. They do a
Starting with management, the names George Sugar (Vice terrific job and are one of our greatest assets. I am proud
President Flight Operations), Angela Campbell (Director, of them and proud to be one of them.
In-Flight), and Sonia Ceci (Manager, Flight Operations
Administration) are as recognized and respected in aviation As Chief Pilot it is my job to ensure regulatory compliance
as Ajay, Dan, and Jamie are in business. and oversight of the pilots, but in the Cargojet Team
concept it doesn’t stop there. There are constant business
Working with me is Assistant Chief Pilot Steve Cantwell. challenges requiring Flight Operations insights and
Steve and I have known one another since we first flew co-ordinated efforts with other departments to reach
together on the Boeing 727 ten years ago. He has many optimum solutions. There is job satisfaction in making
years of experience as a Captain, First Officer, and Second decisions for the collective good, and I have found the
Officer, as well as an extensive training background. other department heads to be friendly, intelligent, and
There is a continuous flow of information between us and motivated. They tackle problems from different angles
frank discussions prior to any policy decisions. While often allowing us to work well together.
separated geographically by thousands of miles, it is not
uncommon for George, Steve, and I to have discussions I look forward to working closely with this fine group of
via Blackberry. This has been an invaluable tool for us, people as we pursue future opportunities.
particularly for round table discussions, and has optimized
our time management. David Moore
“CONTINUING TO UPGRADE THE “INFOJET -
FLEET OF BOEING 727’S” THE NEW IT SYSTEM”
The latest addition to the Cargojet fleet is 727-200, C-GCJY which We are very pleased with the number and quality of entries
entered service on February 20, 2006. received from the Cargojet family to name our new system. All
entries reflected the Cargojet vision, goals and philosophy. The
winning entry “INFOJET” was submitted by Sandy Stares. Sandy
The significant difference on this aircraft is the incorporation of
is a load planner in Halifax. Congratulations to Sandy, the winner
the Quiet Wing system. This modification incorporates three of a laptop!
primary changes to the aircraft: addition of winglets, adjustment
of the trailing edge wing flaps, and modification of the engine Cargojet began development of a new IT system to replace its
existing customer booking, load planning and invoicing systems in
2005. This new operational system, “InfoJet”, is a simple and easy
to use internal air cargo management system. This web enabled
The purpose of the winglets and flap modifications is to improve
system is comprehensive, scalable and will meet the growing
the aerodynamic efficiency of the wing. This results in a typical needs of our business. The implementation of this system will
fuel burn decrease of 6%, increased payload range in the order support the network wide operations of Cargojet at all of our
of 450 nautical miles, a 2000 ft. increase in maximum cruise stations allowing us to manage the key customer service
functions such as bookings, capacity, load planning, flight
altitude, improved climb performance, and a reduction in takeoff
planning, airwaybill stock control in a more efficient and
and landing field length allowing higher payloads in and out of
integrated fashion. The system will allow for better controls,
airports with shorter runways. The engine exhaust modifications improve operational productivity and enable us to meet all
allow the aircraft to meet Stage 3 noise limitations and also company, industry and IATA standards. It will provide for improved
contributes to the aerodynamic performance. operational performance through reduction in errors and
discrepancies and eliminate duplication and redundancies.
This aircraft will provide a reduction in operating costs with the
This new system will be launched in the early second quarter of
added benefit of improved payload capability particularly at 2006, after almost one year of development and internal training
airports where runway performance would limit a standard aircraft. and will also provide more timely and accurate management
information reports and other management tools to allow us to
Al Pidgeon manage the business more cost-effectively.
Senior VP Airways
Chief Information Officer
NO. 2 ENGINE ACET
NO. 1 & 3 ENGINE ACOUSTIC NOZZLE
NO. 1 & 3 ENGINE ACOUSTIC INLET
“A UNIQUE STATION WITH A UNIQUE STAFF”
A unique station with a unique staff of 17, a station which Franco “Big Daddy” Caparelli - Who has been the Station
has gone through many changes and challenges over Manager since June 2000. His dedication and commitment
the years. to the Cargojet family cannot ever be disputed. Frank has
never backed down from a challenge, does whatever is
A station where their leader Franco Caparelli guides and necessary. Often will be found working side-by-side with
leads them to nightly on time departures with the help his staff packing containers and bellies of the aircraft.
of his supervisor, lead hands, regular part time and
casual staff who are cross utilized in every area of the Frank ensures he treats every staff member respectfully and
operation. Teamwork is vital to the operation as the staff appreciates everything they do for him, his station, the
work and deal with four different locations. A staff that company and especially our customers.
varies in ages and backgrounds, a great mix of youth and
experience. The rest of the Crew - Martin, Sasha, Greg, Edward,
Jason, Sterling, Marc, Daniel, Samuel, Adel, Joe, Eric,
Pawel Mrowczynski - “The Prince” who began as a part Narges.
time forklift operator, and worked his way to become the
YUL supervisor. To all the above-mentioned staff, I thank you and
appreciate all your hard work, without each one of you; we
Nicholas Brosseau - “The Rebel” -, who was hired at 18 could never achieve our goals.
years old, has worked his way to YMX Lead Hand,
maintains On Time Departures nightly. Glad to have you part of the YUL family.
Terrence Mackinnon - “The Old Man” - YUL lead hand Eddy & Frank
that has been around since the good old days of CanAir. YUL Station
Philippe Blais - “The Sunshine Kid” - who has taken over
the morning operation since May 2005, and has become an
important piece of the puzzle.
The MTCE Crew - Dorian “The Doctor” Pearce. - John
“The Star” Marshall - Philippe “The Rookie” Larose.
Great team that nurse our fleet back to health, are truly
considered part of the YUL/YMX family. At times over
looked but never forgotten. John Marshall
Dorian Pearce YUL Team
FEELING A BIT “STRESSED OUT"?
Feel like you don’t have enough time at work or at home and started off by checking your
to get everything you need done? messages, responding to each one as you review them
You're not alone. The fast paced only to find that you lost track of all your other priorities
nature of the airline industry can be that were planned for that day. Rather than responding to
both exciting and overwhelming. each as you get them, review all of your voice messages,
Trying to balance workplace realities paper mail and e-mails before responding to anything.
with personal life can be challenging Prioritize the ones that require your immediate attention,
at the best of times. Learning to deferring the ones that can be dealt with later on.
manage stress through effective Developing a daily or weekly schedule can help you
time management and recognizing accomplish far more and keep you organized. When
burnout will go along way to help manage work demands. developing a schedule, it is important to include time for
unpredictable interruptions and equally important to allow
Ever notice how some people respond to stress much time to work free from interruptions. Making some simple
better than others? They likely rely on some of the following adjustments will help you manage yourself better helping
tips to help them stay calm and effective in high-pressure you reduce your overall level of stress. It is however
situations. Your doctor is not kidding when he or she important to recognize your limits and know when you
praises the benefits of regular exercise, enough sleep and a need help in times when your stress level reaches an
balanced diet. Each of these will ensure you have enough unmanageable state.
energy to get you through the day, providing your best
defense against stressful situations. Taking short breaks If you feel too overwhelmed and drained to even try any of
throughout the day and minimizing interruptions when you the suggestions above, you should consider looking into
have something important to do will also enhance your the possibility that you are “burnt out” or depressed. In
daily efficiency contributing to a reduction in stress levels. which case, talk to your supervisor or contact us in human
The benefits of thinking positive and learning to control resources. You can also contact the Work-Life Balance
worry cannot be over estimated. By focusing on the Employee Assistance Program (EAP) for confidential
positive things in your life rather than on the negative you’ll assistance, any time, day or night. Call toll free at
be in a better position to put the stress related incident 1.877.630.6701.
into perspective. Managing your time wisely can also help
reduce the likelihood of feeling “stressed out”. HR Quick Tip: Did you know smoking is associated with
heightened stress? Did you know that our benefit plan
Do you ever find yourself overwhelmed by the number of provides coverage and assistance to help you stop
things you have to do? Do you find the time flies by and smoking? To find out more, call GWL at 1.800.263.5742
you have not accomplished anything you had hoped to? weekdays between 8:00 a.m. and 7:00 p.m. EST. You’ll
Perhaps effective time management will help you get more need our policy and your certificate number, each of which
things done each day. Getting organized does not come can be found on your green wallet card.
naturally, it takes some effort. Try to plan each day. Keep a
“to-do” list or daily planner, putting the most important Kiran Benett
tasks first. Break large time-consuming tasks into smaller Manager, Human Resources
tasks working on them a few minutes at a time until you get
them done. Combat procrastination by planning to work on
a dreaded task for no more than 10 minutes each day. Take
the time to outline what you do on a daily or weekly basis
to see what you’re spending your time doing. By reviewing
your daily routines, you can look for time that can be used
more effectively. For instance how often have you arrived
“BON JOVI TOUR"
Starjet successfully completed flying for the
Bon Jovi World Tour in January, 2006
“CELEBRATING HAROLD SHIPP’S 80TH BIRTHDAY"
Harold Shipp, a well known &
respected builder based in
celebrated his 80TH Birthday
Ajay welcomes her Worship
Hazel MacCallion, Mayor 1,
(Mississauga) onboard Starjet.
“THE NEW FLIGHT OPERATIONS DEPARTMENT"
I am pleased to announce the following reorganization
changes that reflect promotions and appointments along
with the changes in responsibilities.
With Cargojet’s philosophy to promote from within George Sugar
Vice President, Flight
whenever possible, I am extremely pleased to see that we Operations David Moore
have tremendous depth in our organization when it comes Chief Pilot
to in depth knowledge in every department.
Please join me in congratulating and wishing the following
individuals the very best in their new roles:
George Sugar - Vice President, Flight Operations
David Moore - Chief Pilot Asst. Chief Pilot Jason Allen
Steve Cantwell - Asst. Chief Pilot
Jason Allen - Director, Operations
Angela Campbell - Director, In-flight Service
Mark Harper - Manager, Training and Standards
Director, In-flight Service
Kelvin Todd - Supervisor, Flight Engineer
Bill Johnson - Manager, Dispatch Manager, Training and
Dave Fisher - Manager, Crewing
Sonia Ceci - Manager, Flight Operations Administration
As you may be aware, Richard Wells and Ralph Kelvin Todd
Gilpin-Payne have both left the organization to pursue Supervisor, Flight Engineer
other opportunities. We were extremely fortunate to have
had the expertise of these two individuals in the start up Bill Johnson
of the Airways division, please join me in wishing them
the very best in their future endeavors.
Manager, Flight Operations
“WELCOME ALL TO OUR ONE TEAM"...
Jim Fisher William Knox Brian Henderson Robert Potvin Mark McConnell
Senior Director Strategic Captain Captain Captain Captain
Nelson Lion Mark Koornneef Bartelt Van Essen Daniel Cremer John Yates Michael Holmes Mike Schermanhorn
Second Officer Second Officer Second Officer Second Officer Second Officer Second Officer Second Officer
Anthony Pongracz Alex Roman Rick Caravaggio James Cockburn Jason Hagarty Mike Stevenson Randell Bond
Second Officer Second Officer Second Officer Second Officer Second Officer Second Officer Second Officer
Michael Adam Dan Armstrong Tracy Eros George Gallent Alex Kane Mike Onate Jessi Studer
MCC Aircraft Engineer Maintenance Supervisor Maintenance Engineer Avionics Engineer Aircraft Mechanic Material Control
YHM YHM YEG BDA YHM YHM YHM
Alex Bussieres Kelly Holmes Jana Fawcett Daniel Raymond Sasha Reil
Supervisor, Operations Airways Billing Coordinator Ground Handler Cargo Handler Airways Billing Coordinator
YOW YYZ YOW YOW YUL
JETBITS . . . Another successful
Election Campaign Charter
WE SADLY MISS ...
Congratulations ... operated by Starjet
BABY GALLERY . . .
Baby Van Essen
More good news for the aviation gene pool;
Bart, his wife Kate and new daughter Sophia
are all doing well, and our congratulations and
best wishes go out to them. It must be spring
soon, everyone’s having babies!
Hans Sachs, former Cargojet Quality
Assurance and Training Manager, lost his
lengthy two year battle with Leukemia
on February 23, at the age of 59.
Having joined us in September 2003 he was
recognized for his expertise and contributed
significantly to the operation - developing the
Cargo Operations Manuals which are truly
Former Prime Minister Paul Martin and among the finest in the industry (Menlo
wife Sheliah with the Starjet crew. advised they were the best they had seen).
Hans will be remembered for the unforgettable
Wedding Bells are going to chime ... impression he left with everyone who had
the pleasure to meet him. His warm and
gentle personality was a true addition to the
Cargojet family and has been sorely missed
Congratulations to Jyoti & Manpreet Narang since his departure due to the illness. To
as they announce the birth of their many, Hans was not just a colleague, but
handsome baby boy, Girik! a friend.
Hans fought hard over the past two years
with extended periods of hospital time and
invasive forms of chemo treatments. Hans
never surrendered to therapy failures and
remained constantly optimistic in the face of
this terrible disease - a true testament to his
character and to the support of his family
Congratulations to Roberta - (HR) Hans leaves behind his wife Esme and
& Steve on their recent engagement
SHARE WITH US . . .
Jet Vibes is an employee publication of Cargojet /
Starjet. Your stories, ideas, pictures and comments
Baby Olivia! are welcome. Next issue will be our Spring Issue.
Merchandise For Sale! Please complete order Please send contributions to:
Beautiful little Olivia belongs to
form and forward to marketing dept. firstname.lastname@example.org
proud parents Jason & Tina Allen!