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"Pivotal Load Simulation Services prevent costly performance problems by detecting bottlenecks before a new system or upgrade is deployed. With our load simulation services, we help you predict server usage scenarios, detect system boundaries, and fine-tune performance. With an accurate picture of system performance, you can cut costs and accelerate the delivery of new applications and upgrades, while minimizing downtime risks, sluggish performance, and missed expectations."
Pivotal Load Simulation Services Diagnose problems and deploy with How can you be sure that your mission-critical CRM applications no surprises. will meet your performance and utilization objectives? Pivotal • Improve application performance CRM provides simulation modeling of your real-world production and resolve issues before you deploy environment, so that you can make better IT investment decisions and • Reduce the risk of new application diagnose problems, scale appropriately, and deploy with no surprises. rollouts and upgrades • Be confident that new or upgraded It’s not enough to guarantee up-time; it’s the end-user experience that counts. There can be systems exceed business requirements vast differences between how an application performs in pre-production and how it works in the “real world.” In order to meet end-user requirements, customers look to providers to predict • Identify and eliminate bottlenecks performance bottlenecks, prevent downtime, and optimize applications. Customers demand in pre-deployment testing processes and methodologies to validate overall system performance, test usage scenarios, • Take advantage of best practices and pinpoint performance restrictions, helping them deploy applications with confidence. and experienced support Pivotal Load Simulation Services prevent costly performance problems by detecting bottlenecks • Deploy faster at a lower cost and before a new system or upgrade is deployed. With our load simulation services, we help you with less risk predict server usage scenarios, detect system boundaries, and fine-tune performance. With an accurate picture of system performance, you can cut costs and accelerate the delivery of To learn more about Pivotal Load Simulation new applications and upgrades, while minimizing downtime risks, sluggish performance, and Services, contact your Customer Account missed expectations. Manager at +1 877-PIVOTAL. Whether you are implementing Pivotal CRM for the first time, adding new functionality, or expanding your deployment, we can simulate your production environment quickly and reliably. From identification of KPIs and usage scenarios to testing for scale and functionality, we provide the ability to create a virtual environment and execute and monitor system usage to make the best recommendations. Customers that use our Load Simulation Services can continue to use our proprietary tools for production monitoring and future upgrades. With Pivotal Load Simulation Services, you benefit from using proprietary tools built specifically for your Pivotal CRM system combined with the expertise of Pivotal CRM Technical Account Managers (TAMs). Your management team will rest easier knowing you have the best minds in the industry working to ensure your system and applications will perform as expected. Proactively Manage the Performance of Your Applications and IT Infrastructure Pivotal Load Simulation Services can emulate thousands of concurrent users in your Pivotal CRM production environment. We test your applications from end to end—virtual user loads are throttled, and the effects on the utilization of resources can be observed. PLASMA (Pivotal LoAd SiMulAtor), our proprietary simulation tool, monitors and displays performance data from each server, application, and system and captures end-user response times for key business processes. This allows us to identify, and avoid, scalability issues that would otherwise impact performance in production. Pivotal Load Simulation Services and PLASMA let you become proactive in the performance management of your most critical systems. Once system testing is complete, we present you with a summary of recommendations to assist you in making any required modifications. Furthermore, to help manage the evolution of your CRM system, you can reuse PLASMA scripts to continually retest and monitor performance. In-Depth Pivotal CRM Product Knowledge and Support Real-time access to critical systems allows you to act quickly and make important decisions—any interruptions or delays can bring business processes to a halt. If your organization doesn't have the time or resources to quantify performance levels or the ability to identify root causes, your TAM can help. By supplementing your staff and sharing best practices, your TAM will guide you through performance simulation throughout the lifecycle of your deployment. Pivotal CRM | Solution Sheet Our proven approach has helped When you engage a TAM, you are going straight to the source of the most in-depth Pivotal CRM companies worldwide maximize product knowledge available. Pivotal CRM technical account managers are our most senior their systems’ scalability with technical resources; they are at the forefront of Pivotal CRM innovation and can provide you with less downtime so they can focus unique insight into how your CRM system can meet your business needs. on growing their business and remaining competitive. Key Phases Your management team can rest easy knowing that your Pivotal CRM system is scalable and ready to evolve along with your business. Whether initiated as a standalone service or as a part of the greater Performance Health Check Services, Pivotal Load Simulation Services can move your business forward in just a few weeks. Our proven approach has helped companies worldwide maximize their systems’ scalability with less downtime so they can focus on growing their business and remaining competitive. For a fixed fee, we deliver the most cost-effective, innovative way to test the limits of your CRM performance capabilities, and we clearly outline your responsibilities in working together for a collective successful output. • Scoping and Planning Objective: Identify the primary areas of the Pivotal CRM application to be load tested A Pivotal CRM technical account manager works with your project manager, stakeholders, and user groups to identify “use cases” to be simulated during the course of the testing effort. Furthermore, business objectives and KPIs can be continually monitored and tuned throughout the project. These use cases are then validated with the user community and later modeled in Pivotal CRM’s proprietary PLASMA load simulation tool. The KPIs will drive future decisions on how to optimize the system. After careful analysis of your systems and information gathered at interview sessions, your TAM will provide you with recommendations on how to test and manage application performance. • Test Script Validation Objective: Construct and validate load simulation test scripts that accurately model test cases Working with your project manager, your TAM will help validate the test scripts and create an accurate, simulated environment—onsite or offsite—that reflects real-life conditions using real data. Once test scripts are finalized, our team programs the scripts in our proprietary PLASMA tool. To ensure programmed scripts in the PLASMA tool accurately model the defined use case scenarios, we run several trials to evaluate whether the testing program is correctly simulating actual end-user activities and apply any required modifications. • Load Testing and Performance Data Collection Objective: Execute tests using randomized sets of end-user data During the load simulation process, we replicate a typical business day and take your CRM system through a series of processes and workflows, using random sets of test data, while monitoring all key points of the infrastructure. Our PLASMA tool generates repeatable load tests, allowing you to replace real test users with thousands of virtual users. This process will identify any infrastructure issues or system bottlenecks and validate that your infrastructure can meet demands today and in the future. Our team performs the first round of scalability tests for a predefined set of users. We test for specific points of failure, as well as noticeable drops in performance. We also monitor for low-level issues, making quick fixes where appropriate. Once initial testing is complete, we move to second- and third-level testing, taking an iterative approach to testing and tuning until the system meets your performance objectives. • Analysis and Feedback Objective: Provide analysis and project reporting Upon completion of the test simulation, we produce a detailed report that provides specific and measurable facts on any problem areas. We summarize this analysis with precise recommendations and guidance to address issues and improve system performance. Pivotal CRM | Solution Sheet Pivotal CRM Professional Services Pivotal CRM strives to help organizations achieve meaningful CRM results by delivering a collaborative and flexible set of services that are designed to meet the unique requirements of each Pivotal CRM customer. Drawing on our extensive technical and industry knowledge and proven methodologies, we give companies the speed and predictability of a CRM solution completed on time, on budget, and customized to each customer’s unique way of doing business. Learn more about the wide range of implementation, optimization, and upgrade services that accelerate and increase return on your Pivotal CRM investment, while reducing total cost of ownership. Contact us at +1 877-748-6825 or firstname.lastname@example.org. Customers outside of North America should send an e-mail to email@example.com. Take the Pivotal Step with Pivotal Load Simulation Services Contact a Pivotal CRM representative today to learn more about how we can address your unique needs. Call +1 877-PIVOTAL (+1 877-748-6825) or visit us at www.pivotal.com. Copyright © CDC Software 2007. All rights reserved. The CDC Software logo and Pivotal CRM logo are registered trademarks and/or trademarks of CDC Software.
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