MOBILITY MANAGEMENT
Creative Tools for Mobility
Management
& Innovative Programs
James J. McLary
Creative Tools for Mobility Management
& Innovative Programs 1
November, 2006
MOBILITY MANAGEMENT
THE CURRENT CONCEPT
•Continuum of Transportation
Service Options
•Coordinating Existing
Transportation Resources
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& Innovative Programs 2
November, 2006
MOBILITY MANAGEMENT
MOBILITY MANAGEMENT
CONCEPT
•Multiple providers
•Service Advocate
•Individual Mobility – what
is needed, not what do I
have
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& Innovative Programs 3
November, 2006
MOBILITY MANAGEMENT
MOBILITY MANAGEMENT
CONCEPT
•Disaggregated vs.
Aggregated
•Service Diversity
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& Innovative Programs 4
November, 2006
MOBILITY MANAGEMENT
INDIVIDUAL ACCESS
• Individual
Choice
• Mobility
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& Innovative Programs 5
November, 2006
MOBILITY MANAGEMENT
THE VISION
•Enhancing Customer Access
to Transportation Services
•Interface between Disciplines at
the Community Level
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& Innovative Programs 6
November, 2006
MOBILITY MANAGEMENT
THE
VISION
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& Innovative Programs 7
November, 2006
MOBILITY MANAGEMENT
LAND USE
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& Innovative Programs 8
November, 2006
MOBILITY MANAGEMENT
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& Innovative Programs 9
November, 2006
MOBILITY MANAGEMENT
FTA POLICY
•NAS estimated an annual
savings of $700 million with
coordination
•Progress but limitations
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& Innovative Programs 10
November, 2006
MOBILITY MANAGEMENT
FTA POLICY
•Coordination Initiatives
• CCAM
•Medicaid Bus Pass program
•Brokerage programs
•FTA and CMS joint working
group
•ITS/MSAA
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& Innovative Programs 11
November, 2006
MOBILITY MANAGEMENT
MOBILITY MANAGEMENT
Included in the new SAFETEA-
LU
“mobility management” added to
the list of capital projects at
5302(a)(1)(L)
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& Innovative Programs 12
November, 2006
MOBILITY MANAGEMENT
COORDINATION
“short-range planning and
management activities…. can be
funded as a capital project”
80/20
Excludes actual costs of operating
Includes coordination with Human
Service agencies
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& Innovative Programs 13
November, 2006
MOBILITY MANAGEMENT
PROGRAMS FOR MOBILITY
MANAGEMENT
5310- Special needs of Elderly Individuals
and Individuals with Disabilities
5316 – Job Access and Reverse Commute
5317 – New Freedom
Creative Tools for Mobility Management
& Innovative Programs 14
November, 2006
MOBILITY MANAGEMENT
GAO REPORT
• 62 Federal Programs
• Inconsistency in reporting
and funding
Creative Tools for Mobility Management
& Innovative Programs 15
November, 2006
Medicaid Children
Program Development
Disabilities Family & Families
Temporary Assistance Special Ed Faith Based
Assistance for Transportation Transit
MOBILITY MANAGEMENT
Needy Families
Substance Abuse
Mental Health
Medicare & Health
HHS Medicaid Svcs Rural Transit
Health Operators Care
Resources
& Services Office of the Family
Secretary
Area Agency
Head Assistant on Aging
Secretary Child Soc. Services
Start Planning Care Block Grant
Evaluation Bureau Private
Aging Paratransit Education
Community
Services
Centers for
Independent Living State Governors
Disability &
Rehab and
Rehabilitation
Services
Research Cabinet Secretaries
Administration
Employment
?
Federal
Education
Agencies ? ?
Office of Special
Education Programs &
Grant Shopping
$
Local
Office of Disability Government
Employment Policy
Labor
Recreation
Employment Medical
Training
Agency Transit Provider
Transportation
Office of the Urbanized Elderly
Secretary Grant Program & Private Taxi
Disability
Program Independence
Disability
National Highway Federal Transit Service
Traffic Safety Provider
Administration Administration Rural Grant Head Start
Program
ADA
Paratransit Local
Creative Tools for MobilitySecretary
Departmental ManagementAccess
Job Transportation
Office of Assistant Reverse Commute Authority Transportation Service Chart
Civil Rights
& Innovative Programs
for Transportation
Policy
Program Transit
Pass 16
November, 2006
MOBILITY MANAGEMENT
EXECUTIVE ORDER
•Signed by George W. Bush on 2/24/2004
•Expanded Interagency Transportation
Coordinating Council to add Education,
Labor, Veterans Affairs, Agriculture,
HUD, Interior, AG, and the Social Security
Commissioner
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& Innovative Programs 17
November, 2006
MOBILITY MANAGEMENT
EXECUTIVE ORDER
RECOMMENDATIONS
Coordinated Transportation Planning*
Vehicle Sharing*
Cost Allocation
Reporting and Evaluation
Consolidated Access Transportation
Demonstration Program
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& Innovative Programs 18
November, 2006
MOBILITY MANAGEMENT
THE NEW PARADIGM
•TCRP Report # 97
•A Guide to Fundamental
Change in Local Public
Transportation Organizations
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& Innovative Programs 19
November, 2006
MOBILITY MANAGEMENT
THE NEW PARADIGM
WHY?
•Urban Sprawl
•Life-style Trends
•Transit Institutional
Environment
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& Innovative Programs 20
November, 2006
MOBILITY MANAGEMENT
THE NEW PARADIGM
WHY?
•Organizational Culture
•Subordination of Customer
needs
•Lagging Progress in ITS
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& Innovative Programs 21
November, 2006
MOBILITY MANAGEMENT
THE NEW PARADIGM
Six Dimensions
of Fundamental Change:
•Mission Shift
•Obsession for the
customer
•Collaboration
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& Innovative Programs 22
November, 2006
MOBILITY MANAGEMENT
THE NEW PARADIGM
Six Dimensions of
Fundamental Change
•Integration
•Information Technology
•Organizational Structure
Change
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& Innovative Programs 23
November, 2006
MOBILITY MANAGEMENT
TOOLS AND
STRATEGIES
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& Innovative Programs 24
November, 2006
MOBILITY MANAGEMENT
TYPES OF
COORDINATION
•Information Sharing
•Training
•Maintenance
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& Innovative Programs 25
November, 2006
MOBILITY MANAGEMENT
TYPES OF
COORDINATION
•Central Dispatching
•Lead Agency
•Brokerage
•Total Coordination -
Consolidation
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& Innovative Programs 26
November, 2006
MOBILITY MANAGEMENT
Central Dispatching
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& Innovative Programs 27
November, 2006
MOBILITY MANAGEMENT
Central Call Centers
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& Innovative Programs 28
November, 2006
MOBILITY MANAGEMENT
BROKERAGE PROGRAMS
Pittsburgh, PA
St. Louis, MO
State of Kentucky
State of Washington
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& Innovative Programs 29
November, 2006
MOBILITY MANAGEMENT
MEDICAID BUS PASSES
•Win, Win
•Where it has worked
Connecticut
Miami Dade County
Philadelphia
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& Innovative Programs 30
November, 2006
MOBILITY MANAGEMENT
W ash in gto n
Maine
Region 10 Mon tan a North Da kota Region 1
Idah o New Ham psh ire
Ore gon Region 8 Minne sota Ve rm on t
Region 2
So uth Dako ta W isco nsin Mass ach usett s
Mich ig an New Yo rk
W yom in g Con necticut
New Je rs ey
Iowa Pe nnsy lva nia
Neb ra ska Region 5
Nevad a Oh io Maryla nd
Calif ornia Utah Illinois Indian a
Region 3 Delawa re
Region 9 Colorad o Region 7 Virginia
Ka nsas Misso uri W est Virginia
Ke ntu cky
North Ca rolina
Tenn ess ee
Arizo na Ok lah om a
New Mex ico Arkan s as Region 4 So uth Caro lina
Alab am a Ge orgia
Missis sip pi
Region 6
Tex as Lou isiana
Alas ka
Florida
Pue rto R ic o
Transportation Brokerages
Transit Pas ses Program
H aw aii
Transit and Brokerages
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& Innovative Programs 31
November, 2006
MOBILITY MANAGEMENT
FRAMEWORK FOR ACTION
•Identify Core Elements
•Localize the effort
•Use ALL resources
•Don’t forget the Process
•Build Partnerships
Creative Tools for Mobility Management
& Innovative Programs 32
November, 2006
MOBILITY MANAGEMENT
IMPROVING PUBLIC
TRANSPORTATION
Creative Tools for Mobility Management
& Innovative Programs 33
November, 2006
MOBILITY MANAGEMENT
PUBLIC TRANSIT DESIGNS
Fixed Route
Service Routes
Demand Response
Route Deviation
Point Deviation
Shuttles
Creative Tools for Mobility Management
& Innovative Programs 34
November, 2006
MOBILITY MANAGEMENT
PUBLIC TRANSIT DESIGNS
Special Events
Circulator
Peak Demand
Travel Training
Creative Tools for Mobility Management
& Innovative Programs 35
November, 2006
MOBILITY MANAGEMENT
TECHNOLOGY
Creative Tools for Mobility Management
& Innovative Programs 36
November, 2006
MOBILITY MANAGEMENT
ITS Technology
Automatic Passenger Counter
Automatic Vehicle Location
Electronic Fare Collection/ Payment
Geographic Information
Global Positioning
Mobile Data Terminals
Creative Tools for Mobility Management
& Innovative Programs 37
November, 2006
MOBILITY MANAGEMENT
ITS Technology (cont.)
Scheduling and Dispatch
Traffic Signal Priority
Transit Security
Transit/Fleet Management
Traveler Information
Creative Tools for Mobility Management
& Innovative Programs 38
November, 2006
MOBILITY MANAGEMENT
PERSONAL
TECHNOLOGY
Creative Tools for Mobility Management
& Innovative Programs 39
November, 2006
MOBILITY MANAGEMENT
New technology offers
independence to visually
impaired riders
Voice & Braille guidance
system makes Tri-Met a
national leader
Creative Tools for Mobility Management
& Innovative Programs 40
November, 2006
MOBILITY MANAGEMENT
NON-TRADITIONAL
ASPECTS
•Hourly Rental Cars
•Ridesharing/Carpooling
•Guaranteed Ride Home
•Travel Training – Neighborhood, Work
•Volunteer Programs
•Work at Home – Telecommuting
•Tele-Villages
Creative Tools for Mobility Management
& Innovative Programs 41
November, 2006
MOBILITY MANAGEMENT
Creative Tools for Mobility Management
& Innovative Programs 42
November, 2006
MOBILITY MANAGEMENT
SLUGGING
About Slugging and Slug Lines
Slugging is a term used to
describe a unique form of
commuting found in the
Washington, DC area. It has
thousands of vehicles at its
disposal, moves thousands of
commuters daily, and the best
part, it’s FREE! Not only is it
free, but it gets people to and
from work faster than the typical
bus, metro, or train. It's unique
because it is not a government
sponsored commuter program,
but one created out of ingenuity
from local citizens to solve
commuter problems.
See About Slugging
Slug Lines In the DC and Virginia Area
There are dozens of slug lines to
help you get into the DC area.
Morning Slug Lines into the city
Afternoon lines out of the city
Creative Tools for Mobility Management
& Innovative Programs 43
November, 2006
MOBILITY MANAGEMENT
TRAVEL TRAINING
What does Bus Travel Training Include?
Each training program is individually tailored to your needs and will help you learn
how to:
Plan your trip,
Ride specific routes,
Read and understand route maps and schedules,
Get to and from your bus stop,
Recognize bus numbers, bus stops, and landmarks,
Pay fares and purchase passes,
Get on and off the bus safely,
Use the lift to board with a mobility device,
Position your mobility device in the bus,
Locate and transfer to other buses,
Get service information, and
Travel independently and confidently riding the bus.
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& Innovative Programs 44
November, 2006
MOBILITY MANAGEMENT
Creative Tools for Mobility Management
& Innovative Programs 45
November, 2006
MOBILITY MANAGEMENT
VOLUNTEER PROGRAMS
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& Innovative Programs 46
November, 2006
MOBILITY MANAGEMENT
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& Innovative Programs 47
November, 2006
MOBILITY MANAGEMENT
Where is it Working?
Cleveland
Florida
Washington State
Lower Savannah
COG
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& Innovative Programs 48
November, 2006
MOBILITY MANAGEMENT
Cleveland
1993 developed a plan for non-ADA
elderly
2001 Transportation Consortium
Coordinating Committee submitted
grant request to Mt. Siani Health
Care Foundation
Creative Tools for Mobility Management
& Innovative Programs 49
November, 2006
MOBILITY MANAGEMENT
Cleveland (cont.)
Developed a comprehensive
strategic plan
• Improve quality and quantity of
transportation services
• Institute Family of Services
Approach
• Provide a variety of services
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& Innovative Programs 50
November, 2006
MOBILITY MANAGEMENT
Cleveland (cont.)
Senior Transportation Connection
• Consolidate individual operators into multiple
formal collaborations
• Integrate facilities, equipment and systems for
better buying power and quality service
across the region
• Use Information Technology as the central
organizing component to allow for state-of-
the-art customer service and scheduling
• Develop a centralized management structure
to replace the existing fragmented
jurisdictional and organizational structure
Creative Tools for Mobility Management
& Innovative Programs 51
November, 2006
MOBILITY MANAGEMENT
Florida
Statutory Chapter 427
LCB/CTC
All 67 counties participate
Seven State Agencies
20 members at large, citizens,
private for-profit, etc
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& Innovative Programs 52
November, 2006
MOBILITY MANAGEMENT
Washington State
13 Medical Transportation Districts
Brokers receive an Administrative
fee and the providers are paid by the
State
Utilize many different delivery
products
Medicaid 33% bus pass; 25% taxis;
18% volunteers
Creative Tools for Mobility Management
& Innovative Programs 53
November, 2006
MOBILITY MANAGEMENT
Lower Savannah COG
Mobility Manager
Sharing vehicles
Medicaid Transformation Site
Central Clearing House – I & R
Contracting for Services
Creative Tools for Mobility Management
& Innovative Programs 54
November, 2006
MOBILITY MANAGEMENT
MOBILITY
MANAGEMENT
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& Innovative Programs 55
November, 2006