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FAQ
NEOBUX
Referrals
Account
Advertisements
Paypents
By Morteza Gholami
Morika.gh110@gmail.com
Http://www.ihc-neobux.blogspot.com
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FAQ
REFERRAL
AuotoPay
Refrral Listing
Renting
Recycling
General
Direct Referrals
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FAQ Referrals AutoPay
What is AutoPay?
If you have AutoPay enabled, on the first click a referral makes per day, you'll pay to keep that referral
for an extra day.
If the referral does not click, you won't pay him for another day.
So, imagine you rented 500 referrals by spending $100 for a month's rent.
Instead of paying $100 again at the next due date (yes, it hurts), you can pay for them daily.
In the end, you'll save $10 and you'll never run out of referrals (*).
Also, you don't have to worry about the due date (*).
While it's easier to pay this way, it's also cheaper for you because you save 10% of a whole month's rent.
Basically, you'll pay one day in advance to your referral's due date.
The value for each referral/day will be deducted from your rental balance.
If your rental balance has insufficient funds, it will deduct from your main balance.
If both balances have insufficient funds, it won't be triggered and will only work again when one of the
balances has enough funds.
(*) Please keep in mind that while you may have AutoPay activated, it's only triggered for referrals that
have 20 or more days left until next month's payment. This value is smaller for some Golden Packs.
How do I enable / disable AutoPay?
After you've logged in, click on your username on the top right to go to your account.
Now, on the left menu, click on "Rented" under "Referrals". This will take you to your rented referral's
list.
All you have to do now is click on "Enable" or "Disable" right of the status of AutoPay (shown on the top
of the listing) to toggle its status.
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FAQ Referrals Referral listing
What's that slider with two points and with red, yellow and green colors?
That slider is a tool to help you visually organize your referrals according to their clicking average.
Once you set and activate that, your referral's listing will have colored rows, each with the appropriate
color based on the average threshold you defined.
The best way to manage the threshold is to let red be the ones with bad average, the yellow a regular
average and the green a good average.
You'll see two dots in the slider and a value on top of each one.
This value will define the average threshold that will define the colors.
Every referral with an average below the first dot's value will be marked as red.
Every referral with an average above the second dot's value will be marked as green.
Everything in between the two dot's values (including) will be marked as yellow.
You can apply the changes in real time.
Don't forget to save the settings after you've reached your optimum configuration.
In addition to this, when you have the color filter activated, you can select referrals based on their color
group. To do so, just click on the colored dot on the top right of the listing's header. Clicking it again will
deselect all referrals in that group.
How do I recycle / extended multiple referrals?
To recycle or extend multiple referrals, you first need to select them.
To do so, just tick the checkbox at the very end of each referral's row.
You can select all referrals in the page at once by ticking the checkbox on the top right of the listings
header.
If you have the color filter activated, you can click the dots at the left of the global checkbox to select /
deselect all referrals for that color group.
Once you select the referrals you want, just scroll down to the listing's footer and you'll see an option
where you can select to recycle or extend all selected referrals.
If you extend them for 60 or 90 days, you'll get a discount as displayed.
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Then, all you need to do is click on "Click here to pay" and the action will be processed.
I see direct referrals with their username in red
Whenever a direct referral has his/her account suspended, the username will be displayed in red.
The system automatically and periodically cleans out direct referrals whose accounts have been
permanently suspended.
Some will remain there for a longer period as their account may only be temporarily suspended and
they may return. This way you won't lose them.
I see referrals with their next payment date in red
When 10 or less days are left until the rented referral's next payment date, that date will display in red.
This is just a visual warning to remind you that their rental is due in a few days.
What are the flags for?
The 5 colored flags let you mark your referrals.
This is extremely useful when dealing with many referrals. This way you can defined a color for each
type of referral according to your own personal preference.
For example, when you browse your referral's listing, you'll find some referrals which, according to your
standards, are good, bad or average.
Imagine you find 5 bad referrals on each page of the listing. You can mark them with the red flag, for
example.
Later, you can select to filter the listing only by that red flag (option is on the top left of the listing) and it
will only show you the referrals you marked with the red flag.
This way you'll be able to decide whether to recycle them and focus only on that particular group
instead of all referrals.
To change the colors of the flags, you have two options:
Individually: Just click the flag on the referral you want and select a new color.
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Group: Mark the checkbox of each referral you want to change the flag color and, at the bottom of the
listing, select the option to change the color of the flag for the selected referrals. Then, select the color
of the flag you want.
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FAQ Referrals Renting
Why is it hard to rent?
Golden members have much more demand in renting referrals compared to standard members because
almost all of them can afford to rent.
As the demand rises, the distributed referrals for a particular time are easily sold out.
Golden members can rent referrals by setting two times of the day for renting depending on their most
convenient time.
You can find that option in your personal settings.
After you change the time, you can only change it again after 7 days.
Remember to be quick because many other members will be there at the same time as you trying to
rent.
If you're having trouble renting, you can always use the rental queue which, while being a bit more
expensive, will guarantee you the referrals.
For how long do I rent referrals?
You always rent referrals for one month.
You can always extend them for periods in 30 days blocks or daily using AutoPay.
How to rent referrals?
First, go to your account summary by clicking on your username.
If you don't have available funds in your renting balance, click the "Renting Balance" link in your stats
and you'll find options on how to add funds to it.
If you need to know how much you'll need, just follow the next step.
On the top of your click charts, you'll see a "Referrals" button.
Click on it.
You'll be presented with the available packs to rent.
Just hover your mouse cursor over the available packs to know its value.
The packs shown in gray are available but there's not enough money in your rental balance to rent
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them.
Pick a green pack and confirm. The referrals will then be added to your account.
Note: Golden members need to specify two hours in their personal settings for rental.
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FAQ Referrals Recycling
What does recycle do?
Recycling is a term we use to exchange a rented referral.
There are times when certain referrals don't live up to your expectations.
In this case, you can recycle them for only $0.08 each (less in certain Golden Packs).
We also provide automatic (and free) replacements for referrals who don't click for 14 days straight (less
in certain Golden Packs).
Keep in mind that 14 days without clicking makes a referral costly (since you've paid him for a month)
and recycling him/her is more profitable.
How do I recycle referrals?
To recycle a single referral, the easiest method is to click the green icon (the two arrows) at the end of
the referral's row in the referral listing.
Click it and then just confirm that you really want to.
Using this method, you can pay with your rental balance or get the amount deducted from your main
balance if your rental balance hasn't enough funds.
To recycle a group of referrals, just tick every checkbox at the end of each referral's row.
Then, scroll to the end of the listing and you'll see an option asking you what you want to do with the
referrals you selected.
You may want to do many things to or with them but we only give you the options listed there.
Just select that you want to recycle them and confirm.
This method only works with your rental balance.
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FAQ Referrals General
I've lost referrals
Referrals may disappear from your account based on their type (direct or rented) and based on some
other factors.
If a direct referral disappears, it can only mean that the referral's account was permanently suspended.
As it would be redundant to have an inactive referral, he/she is removed from your account.
If a rented referral disappears, it can only mean that the rental expired.
Rented referrals have a due date that must be met so that they continue to be yours.
Even using AutoPay, you need to be aware that if their due date falls behind the 20 days (or less in
certain Golden Packs), AutoPay won't be triggered for those referrals thus not adding another day.
In any case, you need to extended their rental before it ends.
I'm not getting credited for my referrals clicks
This may happen for various reasons.
The typical reason is when you don't follow the rules defined in point 3.7 of our terms of service.
Sometimes you click daily but you forget that it has to be daily at the server's time (as defined).
Being so, you won't get credited by your referral's clicks tomorrow if you don't click today.
You can always check in your chart of clicks made at server's time to see if you did or didn't click the day
before.
Other reasons may be invalid clicks.
Whenever a referral (or you) makes one invalid click (using autoclickers, not having scripts enabled, etc),
that click won't be credited back to you.
Where is my referral link?
To get your referral link, follow these steps:
Go to your account by clicking your username.
Click on "Banners" on the left menu.
Right click the link you need and copy it.
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You can also switch between the available banners by clicking the green arrows to the left and right of the
banner.
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FAQ Referrals Direct Referrals
How is the limit of direct referrals calculated?
First of all, you can only have direct referrals after you meet these conditions:
Been a member for at least 30 days
Have made at least 100 clicks
After these conditions are met, the direct referral you can have will be based first on the following limit:
Standard: 30
Pioneer: 60
Golden: 200
Golden+Pioneer: 250
Golden/Emerald: 300
Golden/Sapphire: 300
Golden/Platinum: 400
Golden/Diamond: 400
Golden/Ultimate: 800
Depending on how many days you've been registered, all those days, minus the first 30, will count
towards a limit increase.
This means that the older member you are, the more referrals you may have.
The amount will be based on your current membership/pack and the days you're registered (minus 30).
This amount will vary and is explained below:
Standard/Pioneer = Days-30 divided by 4
Golden (without a pack) = Days-30 divided by 2
Golden (with a pack) = Days-30
For example, if you have been registered for 330 days (which minus 30 gives 300 days):
Standard= 30 + (300/4) = 105
Golden = 200 + (300/2) = 350
Golden (Ultimate) = 800 + 300 = 1100
If a user registers with your username he/she won't be your referral if you haven't met the 30 days/100
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clicks condition or have reached the limit of allowed direct referrals.
You can always remove all direct referrals you don't want to make room for new ones.
One or more direct referrals has disappeared.
Whenever a user has his/her account permanently suspended and that user is someone's direct referral,
it is removed from the referrer.
This is done to avoid clutter as a permanently suspended account cannot be restored.
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FAQ
ACCOUNT
Rental Balance
Geberal
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FAQ Account Rental Balance
Can I transfer the money out of the Rental balance?
No, you cannot.
All balances (except for the main balance) have their own purpose.
The rental balance is used to pay the costs of managing referrals (renting, extending, recycling, AutoPay,
etc) and cannot be used for any other purchase nor it can be cashed out.
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FAQ Account General
What are direct purchases?
Direct purchases are all purchases and transfers you make from your main balance.
It's called "direct" because it saves you the hassle from cashing out and purchasing.
The direct purchase may be AutoPay payments, transfers to the other balances, etc.
How do I logout?
To logout, just click the red square on the top-right of the page (after your username).
When you hover your mouse cursor over it you'll see a "Click here to logout" message.
Can I change my username?
No, you cannot.
Everything you can change in your account is in your account settings page.
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FAQ
ADVERTISEMENTS
Viewing Advertisements
Displaying Advertisements
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FAQ Advertisements Viewing advertisements
Why do I see few advertisements?
Some advertisements are displayed worldwide while some are filtered demographically.
A demographic filter is a tool for an advertiser to choose which countries are allowed to view the
exposed advertisement. This is an optional tool.
So, you'll see all worldwide advertisements (unfiltered) and the advertisements for your country
(demographically filtered).
We guarantee a minimum of 4 advertisements to standard members and a minimum of 9
advertisements for Golden members.
Golden members with a golden pack can reach a minimum of 15 advertisements.
What is an extended view?
An advertiser chooses between three kinds of exposure: Mini, Standard or extended.
A mini exposure lasts for 15 seconds, a standard exposure lasts for 30 seconds and an extended
exposure lasts for 60 seconds.
This time is calculated from when the progress bar starts until it ends and the click gets credited to the
user's account.
An extended view advertisement is worth more than a standard view one.
You can find values per click in our help page.
Another user with my IP address has already seen the advertisement in 24 hours
We only allow advertisements to be credited using the same IP address in 24 hours.
Dynamic IP addresses are delivered randomly based on a geographical location.
This means that the IP you have today may have been someone else's IP yesterday or a few hours ago.
Some other probable causes may be:
Some ISPs (Internet Service Providers) give the same IP address to more than one user usually by
using a proxy.
You're using a shared network environment (such as a school, an office, a cybercafe or even a
building's network) where all computers share the same internet IP address.
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You have an unsecured wireless network and someone near you may be using your internet
access without your consent.
I get a warning that I must click all advertisements to get credited for my referral's clicks
We have a rule that helps all users with referrals to be active, including you.
As you like to see your referrals active, so your referrer does.
According to point 3.7 of our Terms of Service, the clicks you win from referrals are directly related to
the clicks you make.
If you click at least 4 advertisements being a Standard / Pioneer member or you click at least 9
advertisements being a Golden member, you'll receive all clicks made from your referrals.
If you click below that, the maximum you will receive is only the amount of clicks you've made
multiplied by the number of referrals you have.
The referral clicks will be calculated based on the clicks you made on the previous day.
These calculations are based on the server time which can be seen in the "View Advertisements" page.
This basically means that you need to click by the server's time everyday and not by your own time
(unless you live in the same time zone).
What is the click reset time?
You can only be credited by the same advertisement once each 24 hours.
Imagine your click reset time (shown at your own local time) as your midnight.
This means that after that time, another period of 24 hours will count so that you can be credited by
viewing the advertisements.
This reset time is set randomly for each user upon registration and cannot be modified under any
circumstances.
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FAQ Advertisements Displaying advertisements
I bought clicks but I didn't receive them
First, don't forget that the clicks will only be available in your account 24 hours after we get the
purchase's confirmation.
You can go to your advertisement's settings page where you should be able to see how many hours
(approximately) remain until the clicks are credited.
If you don't see that time and you still don't have the clicks credited, most likely your purchase wasn't
confirmed. In this case, please check the purchase's FAQ for more information.
My advertisement isn't displaying
There are a few steps that must be made before an advertisement is actually displayed:
Submit the advertisement for review. If accepted, the process continues. Otherwise you'll have to
add a new one or edit the current one.
Distribute the clicks you bought to that advertisement
Click the gray "Play" icon to begin the display.
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FAQ
PAYMENTS
Purchases
Cashouts
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FAQ Payments Purchases
I've made a purchase but my account wasn't credited
Don't worry.
Please read the following causes and you'll likely to find one that suits your situation:
USING ALERTPAY
Probably you've paid using an AlertPay email address different from the one you have configured
here at NeoBux. In this case, all you need to do is send a support ticket with the purchase's
reference number (xxxxx-xxxxx-xxxxx) and we'll process it as soon as we take a look at your
ticket.
Please pay attention that if the purchase was made using an AlertPay email address from another
NeoBux user, it will be this user that will be credited and no transfer to your account will be
made.
USING PAYPAL
Probably you've paid using an unverified PayPal account. We only accept payments made from
verified PayPal accounts. In this case, a refund is automatically issued and PayPal takes care of
crediting you back. Depending on the method of payment you've used, they can either credit you
instantly or it can take a few days.
GENERAL
If you've bought advertisement clicks, be aware that they'll only be credited to your account 24
hours after the purchase has been processed. You can track the approximate remaining time in
your account's advertisement settings page.
These are the most common cases.
Sometimes it may happen that we don't receive payment confirmations from the payment processors or
they can delay their delivery.
Either way, you can always contact us using a support ticket and we'll take a look into it.
I don't see the PayPal purchase button any more
Users have a limit on PayPal purchases. This limit is variable and is composed by value and quantity of
purchases in a 24 hours period.
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If you don't see a PayPal button anymore, you'll be able to see it again in a maximum of 24 hours after
your last purchase.
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FAQ Payments Cashouts
What is the minimum value to cashout?
The minimum amount paid is $2.00 on the first cashout.
This amount will increase by $1.00 for each cashout until it reaches a fixed minimum amount of $10.00.
After that, the minimum amount will always be $10.00
Can I cashout to an unverified PayPal / AlertPay account?
Yes, you can cashout to an unverified PayPal or AlertPay account.
Remember that for purchases, PayPal accounts need to be verified.
I've cashed out and didn't receive it
First, shut down the panic alert.
Done? Ok, let's continue...
Whether you've cashed out to AlertPay or PayPal, these causes are similar between both:
Accept the payment: Sometime users have to accept payments before they actually get them
credited to their accounts.
Just follow the instructions on the email you received from your payment processor or the
instructions in your account's movements.
Verify the email address: Even though you have to confirm your email address when cashing out,
there are times that a "whatever" button would work better than a "yes" one. If you have cashed
out to the wrong email address, we have two options. First, if that email address is really yours,
you can add it to your payment processor's main account and you'll receive the associated
payment. The second option is for you to contact us using a support ticket so that we can try to
cancel the transfer but it's not always possible.
Contact us: If none of the above works, please contact us. Problems may occur during the transfer
and we'll try our best to make it right.
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