Chapter 1 Listening Practice 10. (A) People are reading new books.
(B) People are attending a yard sale.
Part 1 Picture Description (C) People are making some crafts.
A. House and Home TRACK 1 (D) People are lining up in a row.
1. (A) The TV is located on the wall.
(B) There is a TV set on the table. 11. (A) The boy is returning home from school.
(C) The books are on the floor. (B) The boy is running down some steps.
(D) There are flowers on the table. (C) The woman is relaxing on the porch.
(D) The woman is shutting the front door.
2. (A) The man is holding a newspaper.
(B) Some food is being fried. 12. (A) The bathroom is being cleaned.
(C) The people are sitting on the patio. (B) The boy is brushing his teeth.
(D) The chairs are all being used. (C) The water tap is being turned off.
(D) The boy is standing in front of the sink.
3. (A) There is a picture on the wall above the bed.
(B) The bedroom has two large windows. 13. (A) The woman is sitting between a man and a boy.
(C) There is a bed with sheets and pillowcases. (B) The girl is sleeping on her mother’s lap.
(D) A lamp is on the floor next to the bed. (C) The boy is holding the TV remote control.
(D) The people are watching TV in their pajamas.
4. (A) There is a boy sitting in the driveway.
(B) It is a single-story house. 14. (A) The family is setting the table for dinner.
(C) The garage door is open. (B) The woman is preparing food for dinner.
(D) A car is parked in front of the garage. (C) The family is sitting down for a meal.
(D) The meal consists of one main dish.
5. (A) The buildings overlook the pool.
(B) Three people are beside the pool. 15. (A) The sheet is being put in a cupboard.
(C) Each house is in a different style. (B) The sheet is being put on the bed.
(D) The people are sitting on a bench. (C) The sheet is under the bed.
(D) The sheet is lying on top of the bed.
6. (A) The woman is cooking in her kitchen.
(B) The woman is cutting some food with a knife. B. Workplace TRACK 2
(C) The cooking pots have nothing in them. 1. (A) The man is holding a lunch box.
(D) The food is being served to several people. (B) The man is wearing a protective helmet.
(C) The man is working at an outdoor lot.
7. (A) A full-length mirror is hanging on the wall. (D) There is a ladder in front of the man.
(B) There is a shower and a sink in the bathroom.
(C) The water is running inside the shower. 2. (A) A man and woman are reading building plans.
(D) There is a full trash can under the sink. (B) Both women are holding big sheets of paper.
(C) No one is wearing a safety helmet.
8. (A) The room has some potted plants. (D) None of the people have crossed their arms.
(B) There are no windows in the room.
(C) There is a stool next to the wall. 3. (A) All the computers are being used.
(D) The chair is currently unoccupied. (B) The people are typing on keyboards.
(C) The people are entering the office.
9. (A) Laundry is being put into the washing (D) Some of the computers are laptops.
(B) The boy is sitting on top of the machine. 4. (A) The man is putting away a calculator.
(C) The woman and boy are cleaning the (B) The man is using a pen to record information.
washing machine. (C) The man’s glasses are lying on top of a chair.
(D) Laundry detergent is being added to the (D) The man is wearing a shirt and jacket.
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5. (A) The people are eating dinner. 15. (A) A package is being wrapped by the sales clerk.
(B) The people are sitting in a row. (B) The women are exchanging phone numbers.
(C) The people are working on a project. (C) The sales clerk is ringing up the customer’s
(D) The people are repairing a computer. purchase.
(D) A bag is being passed over the counter.
6. (A) The office is empty of workers right now.
(B) A man is standing in front of the women. C. Restaurants and Stores TRACK 3
(C) The people are in the middle of a meeting. 1. (A) A car is stopped at a traffic light.
(D) Two women are eating lunch at their desk. (B) A car is at a drive-through window.
(C) A car is stuck in a traffic jam.
7. (A) The people are greeting each other. (D) A car is parked in a parking lot.
(B) The people are looking at each other.
(C) The woman is wearing a vest. 2. (A) The woman is washing dirty plates and dishes.
(D) The man is wearing a bow tie. (B) The woman is cleaning the top of a table.
(C) The woman is helping herself to some food.
8. (A) The man is operating heavy machinery. (D) The woman is arranging the plates on a table.
(B) The man is writing something down.
(C) The man is waving to someone else. 3. (A) The woman is shopping in a shoe store.
(D) The man is inspecting the equipment. (B) The woman is examining some fruit.
(C) The woman is arranging stock in a store.
9. (A) The woman is taking a book from the shelf. (D) The woman is slicing some apples.
(B) The woman is tidying her short hair.
(C) The woman is looking at her monitor. 4. (A) The man is reaching for one of the
(D) The woman is working at her desk. condiments.
(B) The couple is sitting across the table from
10. (A) The doctor is talking on the telephone. each other.
(B) The doctor is examining a patient. (C) The couple is eating a meal together in a
(C) The doctor is checking a patient’s x-ray. restaurant.
(D) The doctor is adjusting her chair. (D) The waiter is bringing the couple their drink
11. (A) The man is sitting on the side of the road.
(B) There is a firefighter on top of the fire truck. 5. (A) The people are leaning back in chairs.
(C) There are three firefighters around the truck. (B) The people are singing along to music.
(D) The fire hose the man is holding is turned off. (C) The people’s glasses are being refilled.
(D) The people are having drinks at a bar.
12. (A) The man is wearing safety goggles and a hard
hat. 6. (A) A woman is drinking from a glass.
(B) The man is operating some electronic machinery. (B) The women are looking at each other.
(C) The man is getting ready to load pipes on a (C) A woman is standing beside a chair.
truck. (D) The women are eating some muffins.
(D) The man is working on a big square piece of
wood. 7. (A) The flowers are being trimmed.
(B) The woman is arranging flowers.
13. (A) The people are putting on their coats. (C) The woman is holding a plant.
(B) A woman is writing on a whiteboard. (D) The flowers are being wrapped.
(C) The people are at a seminar.
(D) All the lights have been turned off. 8. (A) The waiter has brought the people’s meals.
(B) The people have finished eating their dinner.
14. (A) The man is standing on the porch. (C) The wine is being poured for the people.
(B) The man is delivering the mail. (D) The bottle is being opened by the woman.
(C) The man is walking up the stairs.
(D) The man is greeting someone.
Taking the TOEIC® 2: Skills and Strategies 261
9. (A) The woman is selecting something from the case. 4. (A) The girl has dropped her hat.
(B) The woman is pushing a cart of food to the (B) The people are playing on the swings.
checkout. (C) The people are wearing hats.
(C) The woman is holding cheese and a loaf of bread. (D) The people have broken the swings.
(D) The woman is being served by one of the clerks.
5. (A) The woman is holding a textbook.
10. (A) The people are hugging each other. (B) The people are riding an elevator.
(B) The man is watching the boy play. (C) The people are going the same way.
(C) Some brushes are on display. (D) The escalator is going upwards.
(D) Several toys are on the rack.
6. (A) The people are sitting in a park.
11. (A) The woman is sipping a cup of coffee. (B) The people are holding hands.
(B) The woman is resting her chin in her hand. (C) The people are seated next to a large tree.
(C) The woman is holding a coffee cup. (D) The people are getting off the bench.
(D) The woman is sitting with her friend.
7. (A) The boat has set sail on the water.
12. (A) Lunch is being served. (B) There is a rowboat next to the boat.
(B) The tables have been cleaned. (C) The boat is docked next to the pier.
(C) There are plates on the tables. (D) There are people sitting on the boat.
(D) The chairs are stacked on the tables.
8. (A) All of the seats in the car are taken.
13. (A) The man is passing a potted plant to the woman. (B) Few people are riding in the subway car.
(B) There are two people serving bread at the (C) The aisle is filled with people standing.
counter. (D) The women are looking out of the window.
(C) Loaves of bread are lined up on the back shelves.
(D) The man serving bread is wearing a chef’s hat. 9. (A) All of the people are wearing protective
14. (A) The people are shopping in a clothing store. (B) The children are skating in the park by
(B) The people are looking at a shelf of shoes. themselves.
(C) The boy is holding a boxed game. (C) The family is skating together on a park path.
(D) The people are waiting in line to pay. (D) One of the children is sitting down on the grass.
15. (A) Most of the candy jars on the shelf are empty. 10. (A) The people are taking off their helmets.
(B) The girl is getting help to reach a jar of candy. (B) The people are resting beside a lake.
(C) The girl is opening one of the jars of candy. (C) The people are drinking from bottles.
(D) The girl is looking at a shelf full of candy jars. (D) The people are sitting on their bicycles.
D. Other Public Places TRACK 4 11. (A) The woman is standing behind the man.
1. (A) The people are exiting the swimming pool. (B) The woman is handing the man a key.
(B) The people are wearing swimming goggles. (C) The woman is shaking the man’s hand.
(C) There are many people swimming in the pool. (D) The woman is holding a painting.
(D) There are windows beside the swimming pool.
12. (A) The auditorium is full of people.
2. (A) People are making videos of the race. (B) There is only one person in the audience.
(B) The runners are wearing long pants. (C) There are many empty seats in the hall.
(C) The race is taking place on a road. (D) There are people lining up to leave.
(D) People are cheering for the runners.
13. (A) The tables are being wiped by the man.
3. (A) People are attending an exhibit. (B) The man is strolling along the aisles.
(B) People are leaving the gallery. (C) The man is studying alone in the library.
(C) People are hanging up photos. (D) Books are being put on the shelves by the
(D) People are taking some pictures. man.
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14. (A) The taxi has passed by the woman. 8. Who is attending the president’s luncheon?
(B) The woman is waiting for a bus. (A) He’ll choose the day.
(C) The streets are empty. (B) I’ll check the guest list.
(D) The woman is strolling down the street. (C) The lunchroom, I think.
15. (A) The family has been jogging in the park. 9. How many jobs are you planning to apply for?
(B) A small picnic has been prepared. (A) It should start around midnight.
(C) The family is looking down a hill. (B) That’s what I’m planning to do.
(D) The plates have been arranged on a table. (C) I’ll keep trying until I find one.
10. Where is Jennifer going now?
(A) To a budget meeting.
Part 2 Questions and Responses (B) At the train station.
A. Interrogative TRACK 5 (C) With some friends.
1. Where can I find the laptop?
(A) In the meeting room, I think. 11. How does Tony know Cathy?
(B) At six o’clock, I’m guessing. (A) They used to work together.
(C) On the screen over there. (B) They are doing fine these days.
(C) They might know Cathy as well.
2. What time is the meeting?
(A) At the office downtown. 12. How about going to the party together?
(B) On the same day. (A) Great, I’d love to have one.
(C) In half an hour. (B) Sorry, I have other plans.
(C) Too bad. It was really fun.
3. Why is Sarah running down the street?
(A) She’s late for work. 13. Who did you meet in Turkey?
(B) She’s bringing one. (A) He doesn’t eat meat.
(C) She’s carrying a bag. (B) The marketing manager.
(C) We didn’t have time.
4. When can they arrange for the furniture to be
delivered? 14. What’s wrong with this laptop?
(A) It’s not certain yet. (A) That one is on sale this week.
(B) I already paid for it. (B) I set it down over there for now.
(C) You shouldn’t phone. (C) The battery needs to be charged.
5. Why don’t we check whether the projector works? 15. How much is this stapler?
(A) They’ll arrive in the morning. (A) There’s not much here.
(B) That’s an excellent idea. (B) Let me find out the price.
(C) It’s my turn to go next. (C) Then you should buy one.
6. What should we wear to the conference? B. Yes/No TRACK 6
(A) A business suit would be appropriate. 1. Is there going to be a meeting on Monday?
(B) Let’s get there early, and save seats. (A) You can go sooner.
(C) I went to the conference last year, too. (B) I’d appreciate that.
(C) At 9:00 a.m. sharp.
7. Why are the executives flying to Europe on Sunday?
(A) They’re going by airplane. 2. Are you coming to dinner tonight?
(B) They’re next to the window. (A) I doubt I can find the time.
(C) They’ve got a sales meeting. (B) At the end of the week.
(C) I didn’t bring anything.
Taking the TOEIC® 2: Skills and Strategies 263
3. Is that the document I’ve been waiting for? 13. May I ask you a few questions for a survey?
(A) Yes, he’s in the waiting room. (A) I’m afraid I’m in a hurry.
(B) Yes, I'm sorry it arrived so late. (B) I asked about it earlier.
(C) Yes, I saw a documentary film. (C) I’ll be a surveyor soon.
4. Would you like to sit by the window on the plane? 14. Is that package ready to be delivered?
(A) Sure, either flight time is fine. (A) Sorry, it hasn’t arrived yet.
(B) Fine, I’ll bring you a coffee. (B) Not yet, but I’ll get you one.
(C) Actually, I’d prefer the aisle. (C) No, I haven’t prepared it.
5. Are the French professors here today? 15. Do you have any idea if we’re within budget?
(A) I want to take it next semester. (A) Great, I’m glad to hear it.
(B) They’re in the conference room. (B) Sure, I’ll make a new one.
(C) We’ll have to try again tomorrow. (C) We are, but just barely.
6. Isn’t it time to call Australia? C. Tag TRACK 7
(A) Thank you for reminding me. 1. This is a good location for a store, isn’t it?
(B) They called him Mr. James. (A) They’re not over there, either.
(C) It took about 20 minutes. (B) I don’t like it, to be honest.
(C) It’s located by the printer.
7. Are we having a buffet for the closing dinner on
Sunday? 2. That was an interesting article, wasn’t it?
(A) We’ll close at 9:00 p.m. tonight. (A) I have many interests, too.
(B) Plates are close to the front. (B) I’ll write it after I finish this.
(C) That’s what it says in the program. (C) I thought it was very useful.
8. Can these computers be repaired? 3. Your job application was faxed to Human
(A) Actually, next to the printer. Resources, wasn’t it?
(B) No, we’re buying new ones. (A) I fixed it yesterday.
(C) Not yet. They’ll arrive soon. (B) I’m doing that now.
(C) I have a receipt.
9. Has Mr. Johnston posted the budget results yet?
(A) I believe they’re on the website. 4. That seeing-eye dog isn’t allowed in the
(B) He told me that was the result. boardroom, right?
(C) This is a new poster we just got. (A) Guide dogs are permitted by law.
(B) Its bark is loud, but it isn’t dangerous.
10. Has your team ever worked this late before? (C) It’s just down the hall on the right.
(A) Sure, it will be ready after.
(B) Yes, quite a lot recently. 5. Kenny and Michele are going to Paris on vacation,
(C) OK, if you need us to. aren’t they?
(A) When do you leave?
11. Is the budget forecast ready? (B) What will you do?
(A) It’s supposed to start at 6:00 p.m. tonight. (C) Who told you that?
(B) I need another 30 minutes to finish it.
(C) I haven’t heard the weather forecast. 6. This invoice includes the insurance, doesn’t it?
(A) Sure, I’ll apply next week.
12. Should I wear a jacket to the business dinner? (B) Yes, everything’s included.
(A) Yes, it’s going to be a formal event. (C) OK, enter this information.
(B) Sure, I’ll be coming after dinner.
(C) That’s too bad. I’ve just lost my jacket.
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7. The attendees begin arriving tomorrow, right? 2. I was wondering if you would like to go to the
(A) As far as I know. movies tonight.
(B) Yes, you must attend. (A) I think it is, too.
(C) Great, I’ll borrow one. (B) That’s a great idea.
(C) It’s at the theater.
8. Pierre and Gisele attended the seminar, didn’t they?
(A) They’ll arrive this morning. 3. Do you know where we keep the projector?
(B) Then seat them on the left. (A) It’s supposed to be delivered next week.
(C) Of course, they were there. (B) Check over there in the conference room.
(C) We’ll likely get rid of it in another year.
9. We need to submit the papers today, don’t we?
(A) Sorry, I’ve run out of paper. 4. Don’t you think she looks exhausted?
(B) Yes, today is the deadline. (A) I agree with you.
(C) Actually, it’s my submission. (B) She’s always late.
(C) I showed it to her.
10. You know we have to work tonight, don’t you?
(A) He works the night shift. 5. Do you know if the marketing assistant is working
(B) I guess it can’t be helped. today?
(C) I haven’t sent any faxes. (A) She can help you with that.
(B) It’s down on the 4th floor.
11. You don’t know of any good jobs, do you? (C) I saw her a moment ago.
(A) It starts next week at 10:00 a.m.
(B) I’ve barely finished this one. 6. Do you happen to know what time Tom will arrive?
(C) Check yesterday’s newspaper. (A) Did something happen to it?
(B) Why don’t you ask his assistant?
12. I can attend the opening ceremony, can’t I? (C) How long do you think it will take?
(A) Your invitation is on the desk.
(B) There are no openings just now. 7. I was wondering if I should arrange your next
(C) You should have told me about it.
(A) That would be a good idea.
(B) I’ll be there in a moment.
13. You could recommend him for the position,
(C) I almost tripped over it.
(A) I don’t recommend it.
8. Could you tell me where the opening speeches
(B) It would be my pleasure.
will be held?
(C) It’s in the wrong position.
(A) They’ll speak for 10 minutes.
(B) The doors will close soon.
14. I’m not late for the presentation, am I?
(C) Let me find that out for you.
(A) Don’t worry, he’ll be here.
(B) Really? I didn’t notice it. 9. When do you think this building was constructed?
(C) No, it starts in a few minutes. (A) It’s around the corner.
(B) He’s in a meeting now.
15. Coffee break is usually at 3:00 p.m., isn’t it? (C) I’ll ask John if he knows.
(A) I don’t drink coffee anymore.
(B) These glasses break too easily. 10. Do you think we could relocate our main office?
(C) Only if we have the time for it. (A) We have several offices there.
(B) That shouldn’t be a problem.
D. Indirect TRACK 8 (C) I work at that office as well.
1. Do you know why Sandra scheduled a Sunday
meeting? 11. Do you know if there is a post office nearby?
(A) I have no idea why she would. (A) Maybe around 6:00 p.m.
(B) The schedule is on the desk. (B) Sure, have a look at this.
(C) I’ve just arrived here myself. (C) Sorry, I can’t help you.
Taking the TOEIC® 2: Skills and Strategies 265
12. Do you think we could share a taxi to the hotel? Questions 7 through 9 refer to the following
(A) I don’t see why not. conversation.
(B) I can’t share a room. W: Good morning, Jim. Has Angela confirmed whether
(C) I’ve never stayed there. or not she is attending the safety seminar this Friday?
M: She called this morning, Kate. She has meetings
13. Do you have any idea when we’re supposed to with a new client in New York until Thursday evening,
leave? so she won’t be back in time.
(A) It’ll have to be before noon. W: That’s really too bad. Her input will certainly be missed.
(B) They’ll meet us at the station. But we’ll have to manage without her.
(C) I think it’s a terrible idea. M: Yes, it appears that way. She did ask me to save her
a copy of the brochure to review, though.
14. I’m thinking of joining a professional society.
(A) It’s a good idea to become a professor. Questions 10 through 12 refer to the following
(B) I believe that’s the same one, though. conversation.
(C) That could be a good career move for you.
W: Good afternoon, sir. Do you have an appointment?
M: Yes, I have an appointment with Mrs. Foley for a
15. Do you think we’re going to start our new
job interview. Could you let her know that Brian
advertising campaign in August?
Thomas is here?
(A) It’s time for lunch.
W: Of course. Could you sign the visitors’ book, please?
(B) That’s the plan.
Then if you’d like to take a seat, I’ll call Mrs. Foley for
(C) I saw it last night.
you. Please help yourself to some coffee while you
M: Thank you. I’m a little nervous about this interview.
Part 3 Short Conversations
Questions 13 through 15 refer to the following
A. Ofﬁce Talk TRACK 9
Questions 1 through 3 refer to the following
M: Look at this. The printer made a mistake. We
reduced the order to 100 invitations, but they’ve
M: I’ve been working hard for the past three days. billed for the original 150.
Finding all of the information for this year’s annual W: Well, we are not paying for invitations we didn’t
report wasn’t really easy. Do you think we’ll make receive. You’ll have to ask for a revised invoice.
the deadline? M: Yes, I’ll give them a call after the staff meeting and
W: We’ll get it submitted with a couple of hours to request a revised billing statement from them.
spare. I’m curious, where did you find all of these W: Excellent idea. That way, we can settle the amount
company facts and figures? owing immediately. I dislike outstanding invoices.
M: You’d be surprised. The information I found online
is amazing. Questions 16 through 18 refer to the following
W: I think we’ve got everything together now. I’m conversation.
sending the files to head office right now.
W: I’m not happy with the cleaning service we’ve been
using. Can we change to someone else?
Questions 4 through 6 refer to the following
M: I don’t like them, either. They never empty my trash
can. Unfortunately, we’re locked into a contract for
W: I can’t believe it! The storage room is locked. I didn’t another 6 months.
need a key yesterday. Did something happen? W: Well, would you mind if I researched the rates of their
M: I guess you haven’t heard. Everyone needs a photo competitors? That way, we’ll have some options
ID and code to get in. Nobody is exempted. later.
W: I heard that things were going missing, but this is M: Good idea. There’s no reason to renew their contract
serious. What should I do to get into the room? if we’re not satisfied with their work.
M: Just ask the assistant in the administration
department. He’ll take your photo and issue your
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B. Personnel Changes TRACK 10 Questions 13 through 15 refer to the following
Questions 1 through 3 refer to the following conversation.
conversation. W: In this position, you’ll need to know how to use
W: Do you have a moment to talk? We need to review Filemaker 3 and Document+ database systems.
the applications for Head Engineer. I’d like to discuss M: That’s fine. I have experience using both of those
the first round tomorrow at 9:00 a.m. if you’re free. programs. I maintained the stock databases for
M: Sure. How many applications have we received? Edges Bookstore for five years.
W: Human Resources has just sent over the first 50, W: If you don’t mind, I’d like to conduct a competence
and we can expect at least that many again before test. Please take this data, and make a database.
we start interviewing. You will have 30 minutes.
M: I’ll see you here at 9:00 a.m. sharp, then. The president M: OK. I’d love to take this chance to show you what I
wants to announce the new Head Engineer next can do.
Questions 16 through 18 refer to the following
Questions 4 through 6 refer to the following
conversation. M: Amy, have you applied for the company position
that was advertised last week?
M: Well, the promotions have been released, but I’ve
W: No, I’m still revising my résumé. It’s so stressful
been passed over yet again.
putting together an application. Can you remember
W: Gee, I’m sorry to hear that. I was sure this would be
your year. Who’s been promoted?
M: It’s for a marketing manager at $2,500 a month, with
M: Big surprise! John has been moved to the head of
10-days vacation, and complete health insurance.
Human Resources. It’s effective starting Monday.
It’s very similar to your current job, but you would
W: I had heard that management wasn’t happy with
be required to travel.
Tony, but I didn’t expect them to get rid of him.
W: The pay is about the same as I get now. But I don’t
have insurance, so I really should apply.
Questions 7 through 9 refer to the following
C. Daily Life TRACK 11
M: Hello, Doris. I just wanted to check some details for
Tuesday’s sales presentations. You’re presenting, Questions 1 through 3 refer to the following
W: Yes, I’m presenting to the new client at 3:00 p.m. Do M: Good afternoon, you’ve reached Dr. Johnson’s office.
you need me to give you a copy of the handouts? May I help you?
M: No, not at all. What I need to know is if you need any W: I’d like to make an appointment to see the doctor.
special equipment set up for your talk. Would he be available to see me at 11 a.m. tomorrow?
W: If you could make sure there are a high-beam M: I’m sorry he’s at the hospital all morning. However,
projector and a screen, that would be great. he’d have time to see you after lunch, at 2 p.m.
W: I’d prefer the morning. However, it’s important that
Questions 10 through 12 refer to the following I see him tomorrow, so I’ll be there. That’s 2 p.m.,
conversation. Thursday, July 2nd. I’ll see you there.
W: Did you hear about Stacey? She’s quitting and going
Questions 4 through 6 refer to the following
to work for Brice Publications.
M: You’re kidding. They’re our biggest competitor. I
have to say I’m really surprised. I thought she liked W: Good afternoon, sir. Are you looking for anything in
it here. particular?
M: Yes, I’d like to get new wall cabinets for my kitchen.
W: I know. Apparently, she was headhunted. They offered
However, these here all seem a little large. Is this all
her a big pay increase and her own office with a
that you have?
W: All of our products are custom made, so these are
M: It’s good that she signed a confidentiality agreement
just samples. Have a look at the different styles and
when she started here, so at least she can’t give
if you find something you like, we can discuss the
them any company secrets.
details and arrange for a special order.
M: Thank you, I’ll keep looking.
Taking the TOEIC® 2: Skills and Strategies 267
Questions 7 through 9 refer to the following W: That’s fine, sir. However, you should be aware that
conversation. there is a 50% room rate fee for cancellations made
M: Say, Sheila. Have you seen any good movies lately? with less than 48 hours’ notice.
I feel like watching a really good movie. M: Yes, I know about that. Please put the charge on my
W: Well, I’m going to see Unusual Animals tonight. It’s credit card.
a special charity preview showing. Why don’t you W: Certainly. So we will be charging $60 to your Visa
come with me? card.
M: Aren’t the preview tickets kind of expensive? I heard
they cost $20 each. That’s too much for me. Questions 4 through 6 refer to the following
W: Yeah, but the money will go to a good cause. conversation.
M: I’d like to make a reservation, please. I need to fly
Questions 10 through 12 refer to the following business class from London to New York departing
conversation. June 10th and returning June 30th.
W: Gary, do you know what time the Computer Repair W: I have one business class seat available on June 10th.
Center on Smith Street opens? However, all flights are fully booked for the 30th.
M: Um, I believe it opens pretty early. I think it opens M: Oh, that’s annoying. What about July 1st or 2nd?
around 8:30 a.m. during the week. Why? Will either of those dates work? I could do a little
W: Well, my computer is acting up, so I need to have it sightseeing.
fixed. I wanted to drop it off on my way to work. W: We have seats available on both those days. Which
M: You might have enough time but only just. It’s would you prefer?
a 20-minute walk from the store to your office. I
would just take it there on Saturday. Questions 7 through 9 refer to the following
Questions 13 through 15 refer to the following W: Do you want to take the bus or the train to the hotel?
conversation. The express bus is $20, and the train costs $18.
M: I got my electric bill today. I was surprised that it M: How often do they both run? Let’s take whichever is
was $20 more expensive than last month. more convenient.
W: Yes, mine was too. But you know, it is getting dark W: According to the schedule, the bus runs every 20
so early these days. I’m using a lot more lights. minutes, but there is only one train an hour.
M: But I’m rarely at home. I wonder if my meter is M: That’s an easy choice. Why don’t you buy the bus
working properly. I think I’ll request a second reading. tickets, and I’ll watch our bags. Don’t forget to get a
W: That’s a good idea. Let me know if that makes a receipt so that accounting will reimburse the cost.
difference. I’ll be interested to hear.
Questions 10 through 12 refer to the following
Questions 16 through 18 refer to the following conversation.
conversation. M: Hey, I heard you aren’t coming to the computer
M: Did you go to the Top Tenors concert on the fair in San Francisco next week. I thought you were
weekend? I had tickets, but I couldn’t go in the end. going to be running our booth.
W: I did go. You missed a great performance. Why did W: Well, I was. But my sister in New York is having
you have to miss it? surgery, and she asked me to stay with her for a few
M: I had a rush order from my biggest client, so I spent days.
the whole weekend working overtime yet again. M: That’s too bad. It would have been fun to do a little
But at least I made some extra money. sightseeing together after the fair.
W: I guess. Well, they’re doing another concert next W: Yeah. I was looking forward to showcasing our new
month, so you should try to see them then. line. But I know you’ll do a good job for me!
D. Travel Information TRACK 12 Questions 13 through 15 refer to the following
Questions 1 through 3 refer to the following conversation.
conversation. W: Hi Kent. Are those travel brochures you’re browsing
M: Good morning, this is Charlie Kincaid. I have a through? Are you thinking of going somewhere?
reservation for this weekend, but I need to cancel it. M: Well, yes, I am. I won last month’s sales competition.
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CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4
The grand prize is an all-expenses-paid vacation. You will be introduced to intermediate email and
W: Congratulations! I know you put in a lot of long word processing functions. And remember, this is
hours last month. All of your hard work obviously a required course leading to the “Competency in
paid off. Office Systems Certificate." The final course will be
M: Thank you. It was worth the effort. Look at these offered in December.
glacier shots. Alaska looks amazingly beautiful. I’d
like to check the dates on that cruise. Questions 7 through 9 refer to the following
Questions 16 through 18 refer to the following W: This Monday’s staff meeting will be held at its usual
conversation. location. However, due to several additional items of
W: Good afternoon, this is Debbie. You have reached business, we’ll begin 15 minutes early. The meeting
Rocky Mountain Tours. How may I help you? will get underway at 8:45 a.m. sharp. We’ll begin by
M: Hi, I’m interested in booking a tour for September. extending a welcome to our newest employees,
It’s a surprise anniversary gift for my wife. Jane Alexander and Jason Fox. Then, managers
W: How nice! We have a number of options available. will be provided with important information to
If you visit our website, you’ll see our more popular pass on to their employees. Next, we will need
tours. ideas for next year’s budget. Finally, we’ll conclude
M: That’s a great idea. I’d like to check out all the with a discussion regarding the upcoming annual
available packages before I make the reservation. corporate picnic. We’ll see all managers on Monday
on the 4th floor.
Questions 10 through 12 refer to the following
Part 4 Short Talks
A. Ofﬁce Announcements TRACK 13 M: As most of you are aware, the parking lot will be
Questions 1 through 3 refer to the following closed for resurfacing beginning Friday, August
announcement. 12th. Work was scheduled to be completed by
W: Attention all factory personnel. Please be advised August 19th. However, rain is forecast for most of
that, effective the first day of next year, revised safety next week, so the new estimated completion date
regulations will be implemented. These changes will is August 24th. Management can park in the street
affect assembly line operations. Maintenance will be in front of the building; however, we strongly
increased from bi-monthly to monthly. Employees encourage everyone to use this city’s fine bus and
scheduled to work on the last Saturday of each subway system. Staff who bring their tickets to the
month will perform the necessary maintenance. Accounts office will be reimbursed 40% of the fare,
Mandatory training will be provided. Watch your up to a maximum of $5 a day.
email for a schedule of dates and times. Employees
are expected to complete their training prior to Questions 13 through 15 refer to the following
December 15th of this year. Upon completion, announcement.
employees are required to submit a “Training W: Our final item is a point of concern that has
Completed” form signed by the training officer. been brought to my attention by many of you. I
have received numerous complaints about the
Questions 4 through 6 refer to the following glare caused by the afternoon sun since the new
announcement. windows were installed. The old windows were
M: I’d like to remind everyone of our upcoming smaller and had slightly tinted glass, but the new
computer skills course training. This class is open to windows are much bigger and have been causing
all employees who completed the beginner’s class discomfort to many of you, particularly staff who
prior to last month. Classes are being offered at sit by the windows. However, you will be pleased
various educational institutions throughout the to know that we are installing vertical blinds over
city. There is a list of locations on the board in the the weekend. The blinds will be in place when you
break room. Enrollment is on a first-come, first- arrive Monday morning.
served basis. Register early to avoid disappointment.
Taking the TOEIC® 2: Skills and Strategies 269
Questions 16 through 18 refer to the following courthouse employee, please call back during
announcement. regular business hours. Please check our website at
M: May I have your attention, please. We regret to inform www.QCCourthouse.com for a listing of all current
you that the company’s annual Christmas dance and upcoming trials for the next 30 days. A list of
this coming Friday has been canceled. Sadly, the lawyers available for emergency consultations can
ballroom at the Palace Hotel was damaged by a also be found there. Thank you for calling the
fire last night. It needs extensive repairs and will be Queen’s County Courthouse.
closed for at least six months. We tried to find an
alternate location, but all other suitable locations Questions 10 through 12 refer to the following
were unavailable on short notice. I know you’re all message.
disappointed, but we’ll provide champagne and M: Good afternoon Diane, this is Ted Sawyer. I’m afraid
finger foods in the lobby next Friday from 3 to 5 p.m. there’s been a change of plans for tomorrow. I
Please take this time to relax with your colleagues. can’t meet your flight after all. My boss has called
an emergency meeting. We have to troubleshoot
B. Voice Messages TRACK 14 some sales issues that have suddenly come up.
Questions 1 through 3 refer to the following message. However, my colleague, Shirley Evans, has kindly
offered to pick you up and drive you to your hotel.
W: Hello, you’ve reached the after-hours answering She is going to carry a sign with your name, so she’ll
service for Dr. Stella Fitzroy. Dr. Fitzroy’s regular be easy to spot in the arrivals area. I’ll meet with you
office hours are Monday through Friday, 8 a.m. to later at your hotel for dinner. I’ll see you tomorrow.
4 p.m. If you require immediate medical attention,
the emergency department of Pinehurst Hospital Questions 13 through 15 refer to the following
offers 24-hour service, seven days a week. Press 0, message.
and our attendant will provide detailed directions
to get you there as quickly as possible. If you have a W: Good afternoon. This message is for the marketing
question or would like to leave a message, press 2. manager at True Vision Computers, Paula Symonds.
Our attendant will be pleased to assist you. All non- Ms. Symonds, this is Jean Patrick calling from the
emergency calls will be answered the following reservations office at the Sea View Resort. I’m
business day. Thank you for calling Dr. Fitzroy. contacting you to confirm your reservation for
10:00 a.m. on October 1st. Back in early June, you
Questions 4 through 6 refer to the following message. booked one of our seminar rooms for your quarterly
sales conference. First, we need to know how many
M: Thank you for calling Cinerama, your one-stop service people will be in attendance, so we can prepare the
for booking movie tickets. For English service, press rooms and seminar facilities. Please return my call
1, and for French, press 2. All calls will be answered at your earliest convenience. My extension is 99.
in the order they are received. To expedite your Thank you.
order, have the correct name of the movie and
your credit card ready. Be advised that there is a Questions 16 through 18 refer to the following
handling charge of 50¢ for each ticket purchased. message.
Customers are responsible for picking up their
tickets 15 minutes prior to show time. All movie W: Hi, this is Kate Brown from the local branch of the
tickets are non-refundable. Thank you for calling post office. We have a parcel that we need to deliver
Cinerama, and have a nice day. Press 0 to repeat this to your home. The mailman stopped by your place
message. yesterday and again today, but no one was home
either time. We will attempt delivery one more time
Questions 7 through 9 refer to the following message. before returning your parcel. Please contact us as
soon as possible to arrange for delivery. Our phone
W: Hello, you’ve reached the administrative offices of number is 563-0202, and our offices are open until
the Queen’s County Courthouse. Our offices are 6:00 p.m. If it’s more convenient, you can come in
currently closed for the weekend. We will reopen for person to pick up your parcel between now and
business on Monday morning at 8 a.m. Our regular Wednesday, 9 a.m. to 6 p.m.
business hours are 8 a.m. to 4:30 p.m., Monday
through Friday. If you require assistance from a
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CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4
C. Events TRACK 15 During our time together, we will help you turn
Questions 1 through 3 refer to the following talk. your ideas into manuscripts that could become
published books. First, you’ll learn the basic skills
M: Good morning, ladies and gentlemen. Welcome to
required to successfully present your ideas to book
the fifth annual Computer Software Conference. I
editors. Second, you will develop a detailed outline
have a number of announcements to make before
of your story and its characters. Finally, you’ll learn
the opening ceremonies begin. First, I’m pleased
that presenting your product with confidence goes
to inform you that there will be several important
a long way in impressing industry editors.
product launches today by major international
software companies. Secondly, a workshop on
Questions 13 through 15 refer to the following talk.
computer security has been scheduled for this
afternoon’s session. Mrs. Sara Jones, a computer M: Welcome to the grand opening of Smith Falls
analyst at Micro Software, will conduct the workshop. Lifelong Learning Center. After eight long years of
Finally, dinner this evening will be at a downtown fundraising and hard work, today our community’s
location. Attendees will be picked up from the hotel dream becomes a reality. This facility will provide
entrance at 6:15 p.m. Thank you for your attention. space for meetings, seminars, art exhibits, and local
clubs. Residents can also enroll in dance, art, and
Questions 4 through 6 refer to the following talk. language classes. I would now like to introduce the
managing director of the center, Amy Sutherland,
W: Welcome to the final celebration of this year’s
who will perform the ribbon cutting ceremony.
annual conference. We’ve made some significant
After the ceremony, you are all cordially invited to
accomplishments during the past year. One of
tour our magnificent new facility. Then, you will be
several notable achievements has been a 200%
treated to drinks and appetizers in the lobby.
increase in sales this past quarter. For that, we
want to reward you with an evening of music and
Questions 16 through 18 refer to the following talk.
entertainment. Let us welcome to the stage the
award-winning band Easy Listener. The group has W: Our fifth annual motivational retreat is scheduled
been entertaining fans with great music for two for this Saturday. Shuttle buses will leave at 10 a.m.
decades. For the next two hours, relax and enjoy sharp from outside the entrance of the Mercantile
these outstanding musical talents. Let’s give a Building and will take us downtown to Maple Leaf
warm round of applause to Easy Listener. Park. The purpose of the retreat is to get to know
each other better. We will participate in a variety
Questions 7 through 9 refer to the following talk. of fun activities. Lots of great prizes will be given
away including hats and t-shirts with our company
M: Welcome to the grand opening of the new Hillsville
logo. All participants will also be entered to win the
city museum. The city council has been planning
grand prize of five days of paid vacation! A delicious
this day for over a decade. Our new museum
catered lunch will be provided.
celebrates the achievements of the residents of
Hillsville, a city established by Ebenezer Hills over
150 years ago. This museum was made possible D. News and Information TRACK 16
by the generosity of several local individuals and Questions 1 through 3 refer to the following report.
businesses. I wish to express my thanks to the W: Good morning, listeners. This is Amy Johnson reporting
Hills family, the descendants of Ebenezer, who still live from the News for You helicopter on 100.6 FM.
reside in Hillsville. The family has donated several Due to ongoing construction in the downtown
priceless family heirlooms to the local history area, commuters can expect longer than usual
collection. Thank you for your generosity. delays. Traffic is bumper-to-bumper along Connelly
Street. You’ll also want to steer clear of Alex Street
Questions 10 through 12 refer to the following talk. because sections are closed as organizers prepare
W: Good morning. Welcome to our creative writing for this weekend’s Founders Day parade. In our
seminar. Diamond Publishing has organized this next hour, we’ll be chatting with John Powell who
activity because we are always on the lookout is reporting from City Hall. But first, it’s Ken Carter
for talented writers with fresh ideas. I’m Cynthia with the weather. Stay tuned to 100.6 for the latest
Lawton, and I write novels for Diamond Publishing. news and weather from across the region.
Taking the TOEIC® 2: Skills and Strategies 271
Questions 4 through 6 refer to the following any important announcements regarding this
announcement. situation. A customer service agent is available next
M: Good afternoon, shoppers. Thank you for shopping to the check-in counter to answer any questions.
at Greenings Pharmacy. We hope that you are all Once again, please accept our sincerest apologies.
finding all of the household and toiletry items that
you need. We strive to stock the widest variety of Questions 16 through 18 refer to the following talk.
items in the area. As an added bonus, we are pleased W: This is Liz Crocker with the Grower’s Edge, brought
to announce our new Super Pharmacy Membership to you today by Sunshine Planetarium. My tip today
Club. You are strongly encouraged to sign up today focuses on water and your plants. For indoor plants,
and start earning valuable reward points. Points can it’s necessary to maintain the soil at just the right
be redeemed for a variety of promotional items such moisture level. Too much or too little water is bad for
as household appliances. To become a member, your plant’s health. Many of you want to know how to
simply visit the customer service counter. Our staff tell if you are overwatering. Well, signs of overwatering
will be happy to sign you up. include yellow wilting leaves and mold in the soil. A
soft and mushy stem is another sign. Thank you for
Questions 7 through 9 refer to the following forecast. listening to today’s show. Now to the latest weather.
W: After a week of inclement weather here in Danesville,
the next few days promise to be hot and sunny.
There is a 0% chance of precipitation between now
and Sunday. Skies will be blue and clear with plenty
Chapter 4 Practice Test
of sunshine. Seasonal temperatures will range from
Part 1 Picture Description TRACK 17
a morning low of 24 degrees Celsius to an afternoon
high of 32 degrees. Gusty winds will provide a bit of 1. (A) The man is cleaning the bathroom.
relief from the heat. Get out and enjoy the next few (B) The man is painting the bathroom.
days. The beginning of next week promises another (C) The man is placing tile on the wall.
storm front approaching. Enjoy some outdoor (D) The man is washing the wall.
activities while you can.
2. (A) The woman has peeled a banana to eat.
Questions 10 through 12 refer to the following talk. (B) The woman has placed the bananas on the scale.
(C) The woman is putting the bananas in her basket.
M: I’m Max Filbey, and you’re tuned into 108.2 FM. Up
(D) The woman is putting the bananas back on
next on City Wide, we’ll be hearing from Ms. Sherry
Fine. Ms. Fine has been employed with the city’s
Aquatic Center for the past eight years. This fall, she
3. (A) The woman’s bag is on the table.
will be consulting with city officials to undertake an
(B) A laptop is lying on the table.
expansion of the center. Through the generosity of
(C) There is a cup in front of the woman.
both the public and private sectors, construction of
(D) There is a man next to the woman.
an Olympic-sized swimming pool is scheduled to
begin in January. Ms. Fine will share insider details
4. (A) Two people are working on a project.
with our listeners. But first, let’s go to Reg Johnson
(B) The woman is typing on a keyboard.
for a quick traffic update.
(C) Two people are shaking hands.
(D) Two people are teaching a business class.
Questions 13 through 15 refer to the following
5. (A) The men are having a heated argument.
W: Attention, please. This is an announcement for (B) The men are making changes to a document.
passengers taking flight OZ23 bound for Munich. (C) The men are reviewing blueprints.
Due to a minor mechanical problem, this flight will (D) The men are getting ready to go home.
be delayed. We apologize for the inconvenience.
Rest assured, airline mechanics are working to 6. (A) The man is putting on his sunglasses.
resolve this situation as soon as possible. We (B) The man is sitting in a car park.
expect to have this issue resolved within the hour. (C) The man is reading something.
Please remain close to the gate to avoid missing (D) The man is eating lunch with a friend.
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CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4
7. (A) A family has fallen on the ice. 16. When do you think the new plant will begin
(B) A family is standing on the ice. operation?
(C) A family is putting on their shoes. (A) Sometime this spring, I hear.
(D) A family is holding hands. (B) The plants are growing fast.
(C) They’ll make phones there.
8. (A) There is a car parked in front of the house.
(B) There is a child playing on the grass. 17. Is smoking permitted by the front door?
(C) There is a fence surrounding the house. (A) No, only at the back.
(D) There is a garage attached to the house. (B) I just put one out.
(C) The fire drill is next week.
9. (A) The people are loading items into a truck.
(B) The people are packing a cardboard box. 18. How much was my sandwich?
(C) The people are taking boxes into an (A) Really? Mine was delicious.
apartment. (B) That’s OK. It will be right out.
(D) The people are leaving work for the evening. (C) Don’t worry. It’s on me today.
10. (A) A boy is getting off the bus. 19. Does anyone happen to know what time the
(B) A boy is waiting to get on the bus. opening ceremonies are?
(C) A boy is walking toward the bus. (A) He’ll open the door for you.
(D) A boy is waving goodbye to his mother. (B) Check at the registration desk.
(C) It will take a long time.
20. Are we too late for the keynote address?
Part 2 Questions and Responses TRACK 18
(A) Our office is on Main Street.
11. Were you able to get the report printed on time? (B) You’re just in time for it.
(A) Sorry, but that won’t happen today. (C) You can get one over there.
(B) Yes, with only moments to spare.
(C) Sure. Just give me a minute, please. 21. How did you get that hole in your pants?
(A) They’re at the cleaners.
12. Is the staff meeting postponed again? (B) I need a whole new pair.
(A) Yes, as far as I know. (C) I fell on the way to work.
(B) He’ll be here soon.
(C) No, that’s not mine. 22. He’s wondering when the hiring decision will be
13. The talk this afternoon was very informative, (A) It could be as early as next week.
wasn’t it? (B) We have all heard the good news.
(A) No, I was too late. (C) I hear he’s arriving this evening.
(B) Yes, it really was.
(C) OK, I’ll let you know. 23. What is the purpose of tomorrow’s meeting?
(A) They’ll probably be late on Tuesday.
14. We were wondering if you would like to come for a (B) Let’s meet for coffee at 9 a.m.
visit on Saturday. (C) I have absolutely no idea.
(A) Sorry, I’m busy today.
(B) Sure. Thanks for the invite. 24. You wouldn’t mind listening to me practice my
(C) That’s too bad for you. presentation, would you?
(A) It’s getting a bit late, and I’m tired.
15. Have you ever worked this much overtime before? (B) That’s not a practical solution.
(A) I didn’t realize you were late. (C) It’s going to be in conference room C.
(B) I'm not sure who had to work.
(C) Not that I can remember.
Taking the TOEIC® 2: Skills and Strategies 273
25. Could you bring that fax here for me, please? 35. Do you need to return her phone call?
(A) I’m not sure why you would. (A) He didn’t return my book.
(B) I need to read it first. (B) No, she will call back later.
(C) I think it’s for everyone. (C) Really? I need a new phone.
26. When will they be shutting the doors on that store 36. Aren’t you supposed to be at the committee
for good? meeting?
(A) As soon as everything is sold. (A) Yes, if you really want to go, you can.
(B) Those doors are too expensive. (B) No, I have to finish this important fax.
(C) I think they close daily at five. (C) Sure. Walk down the hall, and turn left.
27. Which one of you wants to represent the group at 37. What time does the post office close?
the annual meeting tomorrow? (A) I think it closes at four on weekdays.
(A) Not for another week. (B) I rarely send regular mail these days.
(B) It would be my pleasure. (C) He never shuts the door behind him.
(C) That’s too soon for us.
38. How many people were expected at the seminar?
28. As your assistant, will I be expected to prepare the (A) There were 25 people there.
bank deposits? (B) I don’t think they are coming.
(A) Only when I’m out of the office. (C) More than 75, I believe.
(B) I’m banking on your help tomorrow.
(C) I prepared a surprise for the manager. 39. Do you think the boss might take us out for lunch
29. We’re really nervous about the sales presentation. (A) He’s having a hot dog and fries.
(A) You’ll do just fine, I’m sure. (B) He usually takes the bus.
(B) That’s a well-known fact. (C) He has too many appointments.
(C) I like your first idea best.
40. It would be OK for me to log in with your
30. Did they read the instructions before they started? password, wouldn’t it?
(A) They won’t be on time. (A) That’s fine. I can try the same one again later.
(B) I think they’re tired. (B) Just this once, and let’s keep it between us.
(C) It doesn’t seem so. (C) Sure, I pass by that way every evening.
31. Were they able to make their flight?
(A) It starts at eight.
Part 3 Short Conversations TRACK 19
(B) It was canceled.
(C) They took their luggage. Questions 41 through 43 refer to the following
32. You two did purchase travel insurance, right? W: What time are you leaving for the conference? I
(A) It slipped our minds. thought we could share a taxi to the airport.
(B) We’ll go next time. M: That would be good, but I’m driving. It’s too bad
(C) I often travel. you already booked a flight, or you could just travel
33. Is there a delivery charge as well? W: I guess I could cancel my flight, but I’d have to pay a
(A) It’s all-inclusive penalty fee.
(B) That is really cheap. M: You’d better fly there, then. At least you’ll get there
(C) It will arrive tomorrow. quicker than me!
34. The copier never seems to work when I need it. Questions 44 through 46 refer to the following
(A) Sure, if you need to make copies. conversation.
(B) Sorry, I haven’t made any yet. M: Are you going to be in the office tomorrow morning?
(C) Yes, and it isn’t just you. I have a doctor’s appointment.
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W: Yes, I’ll be at my desk from 9 a.m. I’ll handle any calls M: It couldn’t have been better. We took advantage
that come in for you. of the sunshine and went hiking in the mountains.
M: I do appreciate that. John MacLeod, the architect, What were you up to?
should be calling tomorrow about the final building W: I was finishing up some last minute wedding details.
plans. We need to have them in house by the end of We had some issues with the caterers. I’m not sure
the week. this is the right job for me.
W: I’ll be sure to take a detailed message when he calls. M: Of course! I had forgotten about the wedding. It’s
We can’t disappoint the committee next week. your first time as a planner, isn’t it?
Questions 47 through 49 refer to the following Questions 59 through 61 refer to the following
M: Good morning, Jack’s Auto Repair. May I help you? M: Good afternoon, you have reached the Galaxy Hotel.
W: Hi, this is Stephanie Winters. I’m calling about my How may I help you today?
car. Is it ready to be picked up? W: I would like to book a number of guest rooms for
M: Oh, the red Honda Accord. I’m still waiting for the next Friday and Saturday—12 doubles, to be exact,
parts from the supplier. I’ll call them today to find preferably on the same floor.
out when I can expect them. I can’t tell you when it M: Let me check. Friday is fine, but we have a conference
will be ready to pick up until the parts arrive. beginning on Saturday. I’m so sorry, but there’s no
W: Thank you. I’ll call back again tomorrow, then. availability for Saturday. Perhaps try our sister hotel,
Questions 50 through 52 refer to the following W: Thank you for your help.
W: Pardon me. I have an appointment to see the Questions 62 through 64 refer to the following
manager for an interview. Where can I find him? conversation.
M: Take the escalator to Kitchen Appliances on the 3rd M: Have you booked a place for the staff get-together
floor. You will see a door just to the left of the cashier. yet?
Go through the door, and it’s the second door on W: I’ve just this moment hung up the phone. We have
your left. a private room at the Yellow Submarine. It’s a very
W: That’s left at the cashier, and then the third door on popular vegetarian restaurant close to Cinema City.
the left. M: Vegetarian only? What about the meat eaters in the
M: Ah, no. Through the door on the left of the cashier, group? Some of us won’t want to have such limited
and then the second door on the left. Good luck! I choices. Why don’t we go to Harry’s Pub, instead?
hope you get hired. W: The last time I ate there, the food was both cold and
Questions 53 through 55 refer to the following
conversation. Questions 65 through 67 refer to the following
M: My flight is leaving at 9 tonight, isn’t it?
W: Actually, it leaves at 7. Remember, you asked me to W: I see you graduated university last month, and you
change the time last week. The travel agent sent have a GPA of 3.9. Do you have any work experience?
me a reminder yesterday. M: I worked weekends in my father’s office for a year,
M: Oh, that’s right. I had better get these emails sent. A entering data in databases.
number of clients are waiting for quotes. W: Sounds good. I’d like you to fill in this form, then I’ll
W: You’ll be fine. I’ve already booked a taxi for 4:30 p.m. call you back to go over some details. You can sit at
to take you to the airport. The flight to New York is the desk in the lobby.
a little over 2 hours. You’ll arrive shortly after 9 p.m., M: Um, do you have a pen I can use? I don’t have
and I booked a car to the hotel for you. anything to write with.
Questions 56 through 58 refer to the following Questions 68 through 70 refer to the following
W: Hi George, how was your weekend? We had such M: Excuse me. I need to book some time off work for
gorgeous weather! a personal matter. I really need to see the dentist
Taking the TOEIC® 2: Skills and Strategies 275
W: That’s fine, Ted. When you know the dates for sure, can access our state-of-the-art computer system
just inform Amy. By the way, instead of using your from one of the many computers in this section
vacation time, you can come in early or stay late. It’s as well. Looking straight ahead, you will see our
up to you. information desk. Directly behind that are the book
M: I appreciate the offer. I’ve been saving my vacation stacks. You can even access the Internet on your
time for a trip. own computer. Wi-Fi is available throughout the
W: You’re most welcome. It’s time you used up your library.
vacation days on a holiday.
Questions 80 through 82 refer to the following
Part 4 Short Talks TRACK 20 M: Good morning, Sheila. It’s very nice to have you on
board with us. Let me just brief you on what we’ll
Questions 71 through 73 refer to the following
be doing this morning. First, let’s talk about your
hours. You will work an 8-hour day, but you do have
M: Good afternoon, ladies and gentlemen, and welcome some flexibility. You can begin your day anytime
to the 7:35 service to Denver, with stops at Colorado between 7:30 a.m. and 9:30 a.m. The earlier you start,
Springs, Durango, and Boulder. Please accept our obviously, the earlier you can leave. I love beating
apologies for running late this evening. We are the rush hour traffic. You’ll spend the rest of this
currently fifteen, that is one-five, minutes behind morning reviewing important health and safety
schedule. The problem has been rectified, and information. The file is right here on the computer.
we are confident that we will arrive in Denver on This afternoon, I’ll show you around the building.
schedule. Toward the back of the train, in Car 13,
you will find a snack bar serving coffee, tea, and Questions 83 through 85 refer to the following voice
light snacks. Then, there’s our quiet zone, Car 14. message.
Here you can have a quiet conversation or listen to
W: You have reached Crown Reservations. All of
music quietly through your headphones as long as
our representatives are currently assisting other
you respect other people’s relaxing time.
customers. If you are looking to make a room
reservation at any of our branches, please visit our
Questions 74 through 76 refer to the following
website at www.crownreservations.com instead. If
this call is of a personal nature, and you know the
M: Good morning, Law Society members and guests. extension of the staff you would like to speak with,
Welcome to the 75th annual Law Society Conference. press it now. For all other inquiries, please hold for
It is a pleasure to see so many of you here. I want to the next available customer service representative.
quickly review the agenda for today. Beginning in Calls will be handled in sequence, so there is no
fifteen minutes, at 9:15 a.m., we’ll hear from Justice need to hang up and call again. Traveling to Italy
John Stern, our Society President. At approximately this fall? Don’t miss out on our fantastic Italian hotel
10:30 a.m., we’ll break for light refreshments in the rates at www.crownreservations.com.
exhibitors’ area. Take the escalator you see behind
me down to the next floor for that. You are on your Questions 86 through 88 refer to the following
own for lunch though the hotel restaurant serves a advertisement.
very nice buffet. Sessions will convene again at 1:30
M: Are you the life of the party or the guest with the
p.m. The schedule is in your registration package.
two left feet? Let Twinkle Toes Dance School change
your life forever. We offer dance classes for adults in
Questions 77 through 79 refer to the following
a variety of genres including hip hop and salsa. For a
complete list, visit our website at www.twinkletoes.
W: Thank you for joining this tour of Jersey City’s com. You will be taught by seasoned teachers who
newest library facility, Parkview Library. As you have spent thousands of hours teaching absolute
can see, the library is contained on one level and beginners, just like you. Many of our students have
is 100% accessible to anyone with special needs. To gone on to professional careers. There are no
my left, you can see the library’s social area. There, enrollment fees, and first time customers can enjoy
you can book rooms for community meetings. You all classes for only $29.95 for 30 days.
276 SUPPORT Transcripts
CHAPTER 1 CHAPTER 2 CHAPTER 3 CHAPTER 4
Questions 89 through 91 refer to the following Questions 95 through 97 refer to the following
M: With Valentine’s Day just three weeks away, are M: Attention, all departing passengers on New
you looking for the perfect gift for that special South Flight 425 bound for New York. Due to
someone? Well, you can stop looking because here a late connecting flight, we will be delayed by
at Charlie’s Fine Jewelry, we’ll beat the price on any approximately one hour and 45 minutes. Our new
fine jewelry. That includes diamond engagement departure time is now scheduled for 8:45 p.m.
rings, wedding bands, and necklaces—absolutely Business class passengers will board at 8:15 p.m.
any piece. In addition, all of our jewelry comes Economy class will board beginning at 8:25 p.m.
with a lifetime guarantee. If something should go The gate will close 10 minutes prior to departure.
wrong, we will repair or replace it with no questions We do apologize for any inconvenience this may
asked. And for the next 48 hours, mention that you cause our passengers. We invite all passengers to
heard this ad on FM 108.9, and we’ll give you an visit the check-in desk at the gate for a free coffee
additional 10% off. and dessert voucher. Thank you for flying New
Questions 92 through 94 refer to the following talk.
W: Good morning, everyone. It’s nice to see you all Questions 98 through 100 refer to the following talk.
back in the office after a long holiday weekend. W: Good afternoon. In this session, I will discuss the
For anyone who isn’t used to being up and around ins and outs of successful record keeping. Accuracy
quite so early, don’t worry. We have lots of coffee in record keeping is essential. Unhappy patients
and snacks available to give you a little energy sometimes complain that they are dissatisfied with
boost. We’ll spend most of this morning discussing the treatment they have received. An accurate
our policies and procedures. Then just before patient record ensures that the doctor can review
lunch, we’ll introduce some of the changes being the case and explain why a particular treatment
implemented in the coming months to improve was thought to have been necessary. All records
efficiency and productivity. However, I want to kick must include the nurse’s name, the time, and a date
off today’s session with an introduction. Please stamp. Complete the record in black ink only. Any
welcome Janet Sieves, our latest recruit who will be errors are to be crossed out with a single line. At
working in the accounting department. the end of your shift, deposit all records in this box
which will be kept at the nurse’s station.
Taking the TOEIC® 2: Skills and Strategies 277