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KPI_KGI_AI6_empty

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					KPI/KGI Causal relationship analysis for AI6
                                              • Reduced number of errors • Reduced # of disruptions • Reduced impact of        • Reduced level of       • Number of emergency
                             KGI              introduced into systems    (loss of availability) caused disruptions caused by   resources and time       fixes
                                              due to changes             by poorly managed change change                       required as a ratio to
KPI                                                                                                                            number of changes

• Number of different versions installed at
the same time

• Number of software release and
distribution methods per platform
• Number of deviations from the standard
configuration
• # of emergency fixes for which the
normal change mngt process was not
applied retroactively
• Time lag between the availability of the
fix and its implementation
• Ratio of accepted to refused change
implementation requests

SCORE                                                                     FINDINGS
5=critical to achieving the objective

4=significant contribution to the objective
3=some contribution to the objective
2=marginal contribution to the objective
1=no contribution at all to the objective

				
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posted:12/25/2011
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