30626 ROBINWOOD DRIVE
SHAWN A JOHNSON
WALLER, TX 77484
SHAWN@SHAWN4HIRE.COM
(936) 931-2471
OBJECTIVE
Skills
Seeking a challenging and rewarding career at YOUR COMPANY by helping their customers
achieve success through the productive use of Microsoft technologies. Microsoft
Technologies
EXPERIENCE Exchange Server
5.5/2000/2003/2010
Active Directory
Team Lead/Sr. Exchange Administrator October 2006 – Present 2000/2003
IBM Corporation (Sysco Account), Houston, Texas Windows Server
2000/2003/2008R2
Technical lead for Exchange 2003 to Exchange 2010 migration. Assisted in the architecture of the Forefront TMG 2010
2010 environment, led build-out and implementation of new servers and oversaw all aspects of Powershell v1/2
service transition (OWA to CAS front-end conversion, bridgehead to hub transport routing VBScript
changes, mailbox migrations).
Supporting
Architected and implemented an Exchange 2003 hosting solution in which sixty-five (65)
Technologies
distributed Exchange 2000 servers were consolidated down to fifteen (15) servers running
Symantec Antivirus
Exchange 2003. Solely managed the migration of 24,000 mailboxes and 750 GB of public folder Trend Micro ScanMail
data to hosted systems. (SMEX) for Exchange
Tivoli Data Protector
Worked with Microsoft to perform biennial health checks of the customer Exchange and Active for Exchange
Directory infrastructure and performed timely remediation of any problems that were discovered. Veritas BackupExec
Provided documentation of processes and procedures for knowledge transfer to peer team
members. Certifications
Microsoft Certified
Systems Engineer
Sole Active Directory administrator for much of 2008. Responsible for level 3 support of 160
2000
Windows 2003 domain controllers supporting over 45,000 objects.
Created and maintained team vacation and on-call schedules to ensure 24x7 coverage.
Interfaced with all levels of customer IT staff from Help Desk personnel to the Vice President of IT.
Sr. LAN Administrator February 2004 – October 2006
SYSCO Corporation, Houston, Texas
Level 2/3 support and administration of 160 domain controllers (Windows 2000/2003) and 80
Exchange servers (Exchange 2000/2003) serving 31,000 customers.
Assist local IT operations with messaging and LDAP support issues.
Proposed, implemented and managed all facets of the corporate messaging infrastructure. Project
lead for enterprise upgrade to Exchange 2003, including implementation of RPC/HTTP Exchange
connectivity. Project lead for enterprise routing topology conversion, which resulted in
significantly reduced mail delivery times.
Performed migration of newly- acquired companies into Corporate Windows 2003 domain.
Scripting of common administrative tasks using VBScript & ADSI scripting technologies.
Support of mobile messaging technologies, including RIM Blackberry Enterprise & Exchange
Mobile Messaging.
Technical Analyst: Messaging Services April 2000 – February 2004
Hewlett-Packard (Compaq Computer Corporation), Houston, Texas
Provided systems analysis and technical support for 60+ Exchange servers located in North
America, Europe and Asia. Key messaging team member during Windows 2000/Exchange 2000
domain migration (100,000 mailboxes worldwide).
Developed operations manuals and oversaw training for incoming operations personnel.
Collaborated with fellow support groups to determine root cause of possible messaging issues,
such as LDAP access failures, DNS/WINS issues and client LAN/WAN access problems.
Developed Exchange server performance metrics and reporting for senior management.
UNIX SMTP relay support and administration of corporate spam countermeasures. (Postfix on HP
Tru64 Unix)
Technical lead for level 3/4 support of third-party messaging applications such as RIM Blackberry
Enterprise Server, Infowave Wireless Business Engine and Microsoft Exchange Instant Messaging.
Sr. Systems Administrator March 1997 – April 2000
ServiceMaster, Inc. (American Residential Services, Inc.), Houston, Texas
Senior Windows NT/Exchange Administrator for nationwide residential services company.
Performed user administration and support, including mailbox, file and printer administration.
Desktop support and troubleshooting.
Monitored and engaged network service providers to maintain high levels of service and low
levels of network downtime, as well as monitoring the status of hardware service contracts for all
networking equipment to ensure 100% coverage. Developed operational procedures, with
documentation of daily operations, network layout and emergency network configuration data for
incoming technicians.
ACTIVITIES & AWARDS
IBM Employee Bravo Award 2006, 2007, 2008 (3)
IBM Thanks! Awards 2006 – 2008