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IBM System Update Facility
Sean Comerford
scomerfo@us.ibm.com
Welcome!!
Service Update F
/390
acility
"Retrieve service off the Internet"
www.ibm.com/s390/suf/
This presentation was developed by Stephen Saroka of IBM.
Agenda
SUF Introduction
Deliverables
Delivery Options
Getting Started
Service Order
Installation Assistance
Environments Supported
Order Fulfillment Process OS390
VM/ESA
Summary History VSE/ESA
Custom
Service
Without Suf: Research, Order, Receive and Install service
S/390
Software
Support
Research
IBMLINK
ServiceLink (SRD)
Maintaining Systems
Corrective
ESO
Voice
VM RSU
INTERNET
FTP Service Servers
ADD
VM FTP: OS390 Enhanced
Internet(90MB)
Service Pkgs IIN E-Mail Box
(2MB) Holddata
VSE
OS/390
Serviced Hosts Physical
To help you Research, Order, Receive and Install TAILORED service
S/390
Software
Support
SUF
IBMLINK
OS390
Enhanced
Order
Holdata
Orders
ADD
VM FTP:
1- Internal Hipers/PE/Y2K
History Ordering &
gigabyte Corrective service
Packaging
Service Pkgs Processes Recommended Service Update
User Profiles Plus OS/390 Enhanced Holddata
VSE
VSE System Refresh
OS/390
Serviced Hosts Physical
With SUF 2.1.2 you can order:
Deliverable OS/390 VM/ESA VSE/ESA
Corrective PTF/APAR # and all PTF # plus all requisites PTF/APAR # and all
requisites not already requisites not already
received received
Plus Enhanced Holddata
Hipers/PE /Y2K Fixes (New) Order Hipers/PE fixes (New) Order Hipers/PE fixes
not already received not already received
Plus Enhanced Holddata
Preventive Service Latest Quarterly RSU Latest Monthly RSU System Refresh
including Hiper/PE/Y2K
Plus Enhanced Holddata buckets Physical Only!
Optional Service:
Hipers/PE/Y2K to day of
order
Current SUF Recommended Service Update Methodology:
RSU is a package of recommended service that includes:
Hipers (high impact problems) upto RSU level date
Pervasive problem fixes
All Serverity 1 and 2 APARs
Reach-ahead PE fixes
Y2K reach-ahead service
Security and data integrity APARs
Required requisite PTFs
90-days of Enhanced Holddata for OS/390
Recommended Service Updates are made available on the
15th of the month (e.g. April RSU service is available May 15th.)
Recommended Service Update Options Available:
Current RSU-1 Recommended Level
Most Current RSU
RSUs for total of 6-months
www.ibm.com/s390/suf/
Select SUF Delivery Option: (based on preference, size, security & availability)
PTFs
CUSTOMER LOCATION INTERNET
Advanced Digital
Delivery
SUF Orders,
Applications Status,
PTFs
via browser
IBM
FTP
SERVICE
PTFs, System
SERVER
data Progmmr
Firewall
VM
History
Service Pkgs Internal
User Profiles Ordering &
VSE Packaging
PTFs Processes
OS/390
Serviced Hosts
Summary of SUF Deliverables and Services:
OS/390 VM/ESA VSE/ESA
Corrective service Individual PTF's Individual PTF's Individual PTF's
Plus Enhanced Holddata
Preventive service Quartly /monthly available and tested Monthly Recommended Refresh via physical media
Service Updates
Recommended Service Updates
Plus Hiper/PE/Y2K Buckets
Plus Enhanced Holddata
Optional Service: Hiper/PE/Y2K to day of order
Hipers/PE/Y2K Current to the day prior to order production Current to the day prior to
order production
Plus Enhanced Holddata
Service delivery options Internet Internet Internet (corrective service)
Physical media Physical media Physical media( corrective
and preventive service)
Advanced Digital Delivery (satellite) Advanced Digital Delivery
(satellite)
Additional Services HotLink to Enhanced HOLDDATA Order PTFs by APAR Order PTFs by APAR
Number Number
Order PTFs by APAR Number
Schedule Internet delivery Schedule Internet delivery
Quick link to information on retrieving: off-shift off-shift
- Y2K & High System Problem Fixes
Link to ServiceLink Link to ServiceLink
Link to SUF and S/390 Support homepages and
ServiceLink
Schedule Internet delivery off-shift
Getting Started
Access SUF homepage: http://www.ibm.com/s390/suf/
Installation Cookbook:
Provides planning and setup information for the pre-requisite products and SU
Most detailed info available for running SUF on the OS/390
"UNIX System Services"
Customer experiences, FAQs and Forums
Optional: Click on Testdrive
Entitlement
S/390 IBM Processor?
IBM Service contract?
Register, download SUF 2.1.2 Applications off our homepage
Install and Configure
Start using SUF
Server Environments:
SUF Application operates in the Web Server Application
Environments:
OS/390 Network Computing Configuration
Netscape - V3 or Unix System Services 1
Internet Explorer - V4 www.ibm.com/s390/nc
Browser OS/390 - V2R4
Multiple Users
2
Server
OS/390 - V1R3
VM/ESA - V2R2
Windows NT V4 or OS/2 WARP V4 VSE/ESA - V2R1.1
3
Workstation
Order Entry
CUSTOMER Application Server
CustomerApp Server (CAS):
communication focal point
of S/390 SUF
OS/390
VM/ESA
Profiles or VSE/ESA
WindowsNT
OS/2 OS/390 Unix
User interface via browser Corrective
ftp communication
gets applicable history list
(1) http communication Preventive
Select host profile Hiper/PE
SMP/E CSI (Global/Targets) Select Host Type
(2)
MSHP RETRACE Output
VM Products Installed
Service type
Delivery Option
Internet
Serviced Satellite
Host
Physical
OS/390, VM, VSE
Order Submit & Fulfillment
INTERNET
CUSTOMER Application Server
ftp communication
orders created/sent to IBM
Host Nickname
History bitmap image ftp Order Transaction
(5) Delivery Option
Service type
IBM
or FTP
SERVICE
SERVER
WindowsNT
OS/2
OS/390 Unix
ftp communication Firewall
user submits order(s)
gets PTF history (platform
user check order status
specific)
SMP/E CSI (Global/Targets)
(4)
MSHP RETRACE Output
VM Products Installed
(3) Internal
Ordering &
Packaging
Processes
Serviced
Host
OS/390, VM, VSE
Order Delivery (Internet Option)
INTERNET
CUSTOMER Application Server
ftp Tailored Service Package
(6) poll for completed order(s)
retrieve completed order(s)
IBM
or FTP
SERVICE
SERVER
WindowsNT
OS/2
OS/390 Unix
ftp communication Firewall
places service package on host
invokes host executable
(7)
Internal
Ordering &
Packaging
Serviced Notify Processes
Host
OS/390 & VM
OS/390, VM, VSE
Summary: Value
Simplifies S/390 software service maintenance
Serviceis tailored to system history
SUF Electronic service package size is inceased to 1-gigabyte
Increase stability of S/390 operating system
Hipers/PE/Y2K fixes are packaged with every order
Help ensure Y2K readiness SUF
OS/390 Holddata packaged with all deliveables
Shorten service delivery time
Electronic service package received is automatically FTP to host
Customer utilizes programming skills for enhancement not maintenance
For additional information refer to our Internet homepage
http://www.ibm.com/s390/suf/
Service Update F
/390
acility
"Retrieve service off the Internet"
Service Order
Internet
History
Custom
Service
www.ibm.com/s390/suf/
SUF: Backup
Information
Security:
INTERNET ftp IBM
[A ]
CUSTOMER Application Server [D]
[A] Cust. Appl. Server Internet connection to IBM
Customer initiated communications
IBM recommends Internet gateway firewall
(socks 0r proxy)
Firewall
or [B] Cust. Appl. Server to S/390 host(s)
communications
WindowsNT TCP/IPor APPC/LU2 communications controls
OS/2 Appl. Server controls will only ship SUF service
Cust.
OS/390 Unix
package to host
[C] Cust. Appl. Server to User Workstations
[B] [C] Intranet security via web server Userids & Passwords
Serviced [D] Ensure Package integrity over Internet
Host MD5 hashing for Data Integrity
OS/390, VM, VSE
Overview:
INTERNET
Enterprise firewall
Enterprise Location
Advanced
ftp Digital
Delivery
ftp
CUSTOMER
APPLICATION
Server
or existing
IBM
provides
Enterprise
Client/Server UI TCP/IP FTP
SERVICE
Workhorse network SERVER
communications
TCP/IP Firewall
ftp System
Programmer
OS/390 workstations
VM
http User Interface Internal
VSE
Browser Ordering &
multi platform PHYSICAL Packaging
Serviced
DELIVERY Processes
Hosts
Customer App Server (CustApp)
INTERNET
CUSTOMER Application Server
CustomerApp Server (CAS): ftp communication
RSU information retrieved
communication focal point of
orders created/sent to IBM
S/390 SUF
poll for completed orders
Server, runs in background to
retrieve completed orders
place & retrieve orders ftp
IBM
or FTP
SERVICE
SERVER
WindowsNT
OS/2
OS/390 Unix
ftp communication User interface via browser Firewall
gets ptf history (platform specific)
http communication
user place orders
places service package on host
user check status
invokes host executable
define serviced host profiles
If CAS OS/390 Unix, no VSE host
Internal
Ordering &
Packaging
Processes
Serviced
Host
OS/390, VM, VSE
Host User Profiles:
CUSTOMER Application Server
User Profile:
Customer Number
Host Nickname
Host Type
Userid/password
TCP/IP Address
Profiles or
Global Zone
WindowsNT HLQ for Orders
OS/2 OS/390 Unix
SMP/E DSN
User interface via browser
Physical Media Type
VM http communication
History
define serviced host User Mailing Address
profiles
User Profiles
Service Pkgs
User PKG Size
VSE
Max.
OS/390
Serviced Hosts
Hardware / Software Required
Customer Application Server (one of the following):
–All Platforms:
FTP Internet connection (thru a Firewall)
INTERNET
–Windows NT Workstation Server with
MS WindowsNT 4.0 with ServicePack3
DominoGoWebserver V4R6M1, Netscape Enterprise Server
or IBM HTTP Server Powered by APACHE
Java V1.1.4
"SUF" Customer Application code installed
20mb to 1gig hard disk space available
–OS/2 WARP Workstation Server with
Running OS/2 WARP Connect V4 with TCP/IP
DominoGoWebserver V4R6M1
Java V1.1.4
"SUF" Customer Application code installed
20mb to 1gig hard disk space available
Netprog related stuff
SUF uses RMI - Java version of RPCs.
Has it's own FTP client (We found out the hard way that
you HAVE to end ftp commands with \r\n!)
Java servlets - generate dynamic web pages for the
SUF interface
Distributed computing - system programmers can
perform part of their jobs from any machine that has a
web browser.
Lots of security issues! Customers want to be sure their
data is secure!
Want a job?
We're looking for Java programmers (must have gotten
100s on all Netprog projects...)
I get $2000 if I recommend you and they hire you! (So
send me those resumes!!)
In all seriousness, if you're interested, send me an
email at scomerfo@us.ibm.com. They are looking to add
skilled Java developers to the project and you would get
a change to be exposed to some leading edge Java
stuff.
