APPENDIX Best Value Performance Indicators Results for 2004/05 and targets for 2005/06 to 2007/08
APPENDIX
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
Councils
BVPI 1a Yes Yes Yes Yes Yes Yes
Does the authority have a
Community Strategy
BVPI 1b June June June June June June
By when will a full review of the 2004 2004 2004 2007 2007 2007
Community Strategy be completed
BVPI 1c No No June Yes Yes Yes
Has the authority reported July 2005 2005 July 2005 July 2007 July 2008
progress towards implementing
the Community Strategy? If
not, by when will this be
undertaken?
BVPI 2a Level 1 Level 2 Level 2 Level 2 Level 2 Level 2
Level of the Equality Standard
for Local Government to which
the authority conforms
BVPI 2b 57.9% 65.85% 73.7% 70.0% 75.0% 80.0% 80.0%
The duty to promote race equality
BVPI 8 97.5% 97.19% 97.04% 97.8% Performance has got 98.0% 99.0% 100.0%
The percentage of invoices for worse in the last
commercial goods and services quarter, however, this is
that were paid by the authority expected to improve in
within 30 days of such invoices 2005/06 through
being received by the authority targeting improvements
in certain areas.
Best Value Performance Plan 2005/06 PAGE 27
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 9 98.2% 98.75% 98.4% 98.2% The service has 98.4% 98.5% 98.6%
Percentage of council tax exceeded the
collected Government target of
98.2% and will look to
remain consistent
throughout 2005/06 in
order to improve upon
the 2004/05 result.
BVPI 10 97.6% 99.37% 98.1% 98.7% The inability to carry 98.7% 98.8% 98.9%
The percentage of national out recovery action
non-domestic rates due for the during March 2005 due
financial year which were to year-end closedown
received by the authority and associated
processes prevented
the service reaching
the annual target.
However, the result has
improved upon
2003/04.
BVPI 11a 12.59% 29.42% 11.79% 12.0% 12.0% 12.0% 15.0%
The percentage of top 5% of
earners that are women
BVPI 11b 6.3% 5.30% 5.9% 6.0% This indicator has been 6.0% 6.0% 8.0%
The percentage of top 5% of amended for 2005/06
earners from black and to ‘The percentage of
minority ethnic communities the top 5% of local
authority staff who are
from an ethnic
minority’
PAGE 28 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
APPENDIX
Description Comments
Result District Result Target Target Target Target
Councils
BVPI 11c N/a N/a N/a N/a This is a new indicator N/a N/a N/a
Percentage of the top paid 5% for 2005/06
of staff who have a disability
BVPI 12 9.1 days 7.6 days 7.12 8.9 days There are many part- 8.5 days 8.2 days 7.0 days
The number of working days time workers whose
days/shifts lost due to sickness sickness has been
absence adjusted to reflect their
full time equivalent
hours.
BVPI 14 1.2% 0.00% 4.0% 1.0% Due to efficiency 1.0% 1.0% 0.0%
The percentage of employees employees over the age
retiring early (excluding ill- of 55 were offered early
health retirements) as a retirement to create
percentage of the total work savings for the
force authority.
BVPI 15 0.6% 0.19% 0.31% 0.3% 0.3% 0.3% 0.0%
The percentage of employees of
ill health as a percentage of the
total workforce
BVPI 16a 1.6% 3.88% 2.45% 1.9% 2.0% 3.0% 4.0%
The percentage of local
authority employees declaring
that they met the Disability
Discrimination Act
BVPI 16b 10.7% 10.57% 10.69% 10.7% 10.7% 10.7% 10.7%
The percentage of economically
active disabled people in the
authority area
Best Value Performance Plan 2005/06 PAGE 29
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 17x 2.6% 2.40% 2.37% 2.2% This indicator has been 2.4% 2.5% 2.5%
The percentage of local amended for 2005/06
authority employees from to ‘The percentage of
minority ethnic communities local authority
employees from ethnic
minority communities’
BVPI 17y 1.3% 2.06% 1.3% 1.3% This indicator has been 1.3% 1.3% 1.3%
The percentage of economically amended for 2005/06
active minority ethnic to 'The percentage of
community population in the economically active
authority area population from ethnic
minority communities in
the local authority area'
BVPI 156 72.0% 93.02% 82.0% 90.0% 81.0% 81.0% 81.0%
The percentage of authority
buildings open to the public in
which all public areas are
suitable for and accessible to
disabled people
BVPI 157 68.2% 78.47% 72.5% 70.0% Work completed on our 100% 100% 100%
The number of types of new website and other
interactions that are enabled for projects means our
electronic delivery as a target has been
percentage of the types of exceeded
interactions that are legally
permissible for electronic
delivery
PAGE 30 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 62 0% 2.5% 0.31% 0.5% This result represents a N/a N/a N/a
The proportion of unfit/private total of 8 properties.
sector dwellings made
fit/demolished as a direct result
of action by the local authority
BVPI 64 16 27 34 15 The increase in this 20 25 30
Number of private sector indicator over the last
dwellings returned to year is because of a
occupation/demolished as a house purchase
direct result of action by the programme funded by
local authority the Council and an
increased use of private
sector properties for
temporary
accommodation.
BVPI 183a 7.7 0.65 1.95 5 weeks 1 week 3 days 0 days
Average length of stay in bed & weeks weeks weeks
breakfast accommodation of
households which include
dependant children or a
pregnant woman and which are
unintentionally homeless and in
priority need
BVPI 183b 0 0 0 0 The Council does not 0 0 0
The average length of stay in use hostel
hostel accommodation of accommodation for any
households which include of its homeless clients.
dependant children or a
pregnant woman and which are
unintentionally homeless and in
priority need.
Best Value Performance Plan 2005/06 PAGE 31
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 202 N/a 2.0 0-10 0 This is a new indicator 0 - 10 0 - 10 0 - 10
The number of people sleeping for 2005/06
rough on a single night within
the area of the local authority
BVPI 203 N/a 13.3% 47.1% N/a This is a new indicator 0.0% 10.0% 20.0%
The percentage change in the for 2005/06.This result
average number of families represents a difference
which include dependant of 8 clients.
children or a pregnant woman,
placed in temporary
accommodation under the
homelessness legislation
compared with the average
from the previous year
BVPI 204 32.91% N/a 30.6% N/a This is a new indicator 30.0% 30.0% 30.0%
Percentage of appeals allowed for 2005/06
against the authority's decision
to refuse planning applications
BVPI 205 N/a N/a 72.2% N/a This is a new indicator 83.0% 100% 100%
Planning Service: Score against for 2005/06
Quality of Service Checklist
BVPI 213 N/a N/a N/a N/a This is a new BVPI for 30 40 50
Number of households who 2005/06
considered themselves as
homeless, who approached the
local authority's housing advice
service(s), and for whom
housing advice casework
intervention resolved their
situation
PAGE 32 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 214 N/a N/a N/a N/a This is a new BVPI for 0.5 - 3 0 - 2.5 0 - 2.0
Proportion of households 2005/06
accepted as statutorily
homeless who were accepted as
statutorily homeless by the
same authority within the last
two years
BVPI 219a N/a N/a N/a N/a This is a new BVPI for 76 76 76
Total number of conservation 2005/06
areas within the local authority
area
BVPI 219b N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Percentage of conservation 2005/06
areas within the local authority
area with an up to date
character appraisal
BVPI 219c N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Percentage of conservation 2005/06
areas with published
management proposals
BVPI 76 (i) 77 375 647 250 The visiting criteria for 250 250 250
Housing Benefit Security: 2004/05 changes and
Number of claimants visited per the Council are required
1,000 caseload to carry out a number
of targeted visits
therefore there will be
no meaningful
performance
comparison until the
end of 2005/06.
Best Value Performance Plan 2005/06 PAGE 33
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 76 (ii) 0.16 0.50 0.19 0.15 Changes to the HBMS 0.20 0.22 0.22
Housing Benefit Security: data matching rules
Number of fraud investigators resulted in a 56%
employed per 1,000 caseload increase in caseload
and as a result some
additional resource was
employed.
BVPI 76 (iii) 34 60 48 30 Changes to the HMBS 56 50 50
Housing Benefit Security: data matching rules
Number of fraud investigations resulted in a 56%
per 1,000 caseload increase in
investigation caseload.
BVPI 76 (iv) 1.8 5.5 2.74 2.72 Sanctions and 3.3 3.3 3.3
Housing Benefit Security: prosecutions carried
Number of prosecutions and out during the year in
sanctions per 1,000 caseload line with target.
BVPI 78a 54.8 days 29.6 days 40 days 40 days Service target for 30 days 28 days 25 days
Speed of processing: Average 2004/5 has been
time for processing new claims achieved and results in
the fourth quarter
show an ongoing trend
which should generate
further improvements
during 2005/06.
PAGE 34 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 78b 16.2 7 days 17 days 20 days 10 days 8 days 7 days
Speed of processing: Average days
time for processing notifications
of changes in circumstance
BVPI 79a 97.6% 99.6% 99.0% 99.0% 99.0% 99.0% 99.0%
Accuracy of processing: The
percentage of benefit cases
processed accurately
BVPI 79b 87.36% 56.7% 86.0% 89.0% This indicator has been 85.0% 86.0% 87.0%
Accuracy of processing: The amended for 2005/06
percentage of recoverable to 'The amount of
overpayments that were Housing Benefit (HB)
recovered in the year over-payments
recovered during the
period being reported
on as a percentage of
HB deemed recoverable
over-payments during
that period'
BVPI 82a 15.7% 16.4% 14.13% 14.0% This indicator has been 14.0% 14.0% 14.0%
Percentage of the total tonnage amended for 2005/06
of household waste arisings to 'Part (a) Percentage
which have been recycled of household waste
arisings which have
been sent by the
authority for recycling
and Part (b) The
percentage of
household waste sent
by the authority for
recycling'
Best Value Performance Plan 2005/06 PAGE 35
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 82b 2.5% 21.4% 18.92% 14.0% This indicator has been 22.0% 24.0% 26.0%
Percentage of the total tonnage amended for 2005/06
of household waste arisings to 'The percentage of
which have been sent for household waste sent
composting by the authority for
composting or
treatment by anaerobic
digestion'
BVPI 84 388kg 421.4kg 446.75kg 417kg This indicator has been 429kg 440kg 450kg
Number of kilograms of amended for 2005/06
household waste collected per to 'Part (a) Number of
head kilograms of household
waste collected per
head of the population
and Part (b) Percentage
change in kilograms
collected per head'
BVPI 86 £53.68 N/a £58.90 £58.08 £65.58 £67.22 £69.20
Cost of waste collection per
household
BVPI 91 100% 100% 100% 100% This indicator has been 100% 100% 100%
Percentage of people resident amended for 2005/06
in the authority's area served to 'Part (a) Percentage
by a kerbside collection of of households in the
recyclables authority's area served
by a kerbside collection
of recyclables and Part
(b) Percentage of
households in the
authority's area served
by a collection of at
least two recyclables'
PAGE 36 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 199 4.0% 10.6% 6.28% 4.0% This indicator has been 4.0% 3.0% 2.0%
The proportion of relevant land amended for 2005/06
that is assessed as having to 'Part (a) Litter and
combined deposits of litter and detritus; Part (b)
detritus Graffiti; Part (c) Fly
posting; Part (d) Fly
tipping
BVPI 216a N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Number of 'sites of potential 2005/06
concern' (within the local
authority area), with respect to
land contamination
BVPI 216b N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Number of sites for which 2005/06
sufficient detailed information is
available to decide whether
remediation of the land is
necessary, as a percentage of
all 'sites of potential concern'
BVPI 217 N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Percentage of pollution control 2005/06
improvements to existing
installations completed on time
BVPI 218a N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Percentage of new reports of 2005/06
abandoned vehicles
investigated within 24 hours of
notification
Best Value Performance Plan 2005/06 PAGE 37
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 218b N/a N/a N/a N/a This is a new BVPI for N/a N/a N/a
Percentage of abandoned 2005/06
vehicles removed within 24
hours from the point of which
the authority is legally entitled
to remove the vehicle
BVPI 106 45.8% 64.3% 38.5% 50.0% 35.0% 40.0% 50.0%
Percentage of new homes built
on previously developed land
BVPI 109a 52.5% 60.9% 51.6% 60.0% 58.0% 60.0% 60.0%
Percentage of MAJOR planning
applications determined in 13
weeks
BVPI 109b 62.6% 69.1% 46.5% 65.0% 67.0% 69.0% 69.0%
Percentage of MINOR planning
applications determined in 8
weeks
BVPI 109c 82.0% 85.6% 59.8% 80.0% 82.0% 84.0% 84.0%
Percentage of OTHER planning
applications determined in 8
weeks
BVPI 179 99.7% 100% 99.6% 98.0% 99.0% 99.0% 99.0%
Percentage of standard
searches carried out within 10
working days
PAGE 38 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 200a N/a N/a No No This indicator has been Yes Yes Yes
Plan-Making: Does the authority amended for 2005/06
have a development plan (or to 'Plan-Making -
alterations to it) that has been Part (a) Development
adopted in the last 5 years and Plan; Part (b)
the end date of which has not Milestones and Part (c)
expired Monitoring Report
BVPI 200b Yes N/a Yes Yes As above for BVPI 200a Yes Yes Yes
Plan-Making: If 'No' are there
proposals on deposit for an
alteration or replacement, with
a published timetable for
adopting those plans or the
replacement plan within 3 years
BVPI 166 70.0% 96.2% 80.0% 70.0% 90.0% 100.0% 100.0%
Score against checklist of
enforcement best practice for
environmental health/trading
standards
BVPI 170a 0 79.78 36.4 32.5 91.1 95.5 99.8
Number of visits to/usages of
museums per 1,000 population
BVPI 170b 0 73.24 36.4 32.5 47.7 49.5 51.2
Number of those visits that
were in person per 1,000
population
Best Value Performance Plan 2005/06 PAGE 39
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 170c 0 1890 198 375 300 350 400
Number of pupils visiting
museums and galleries in
organised school groups
BVPI 126 7.8 8.96 6.4 7.7 This indicator has been 6.8 6.5 6.2
Domestic burglaries per 1,000 amended for 2005/06
households and percentage to 'Domestic burglaries
detected per year, per 1,000
house-holds in the local
authority area
BVPI 127a 4.0 2.60 2.8 3.1 3.8 3.7 3.5
Violent Crimes: violent offences
committed by a stranger per
1,000 population
BVPI 127b 7.4 5.93 6.2 3.0 7.1 6.8 6.4
Violent Crimes: violent offences
committed in a public place per
1,000 population
BVPI 127c 1.4 1.16 1.3 1.0 1.3 1.3 1.2
Violent Crimes: violent offences
committed in connection with
licensed premises per 1,000
population
BVPI 127d 2.6 2.67 2.2 1.5 2.5 2.4 2.3
Violent Crimes: violent offences
committed under the influence
per 1,000 population
PAGE 40 Best Value Performance Plan 2005/06
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
APPENDIX
Result District Result Target Target Target Target
Councils
BVPI 128 9.6 8.88 9.5 9.5 8.7 8.3 7.9
Vehicle crimes per 1,000
population and percentage
detected
BVPI 174 1.77 1.73 0 5 5 5 5
Number of racial incidents
recorded by the authority per
100,000 population
BVPI 175 100% 92% 0 100% 100.0% 100.0% 100.0%
Percentage of racial incidents
that resulted in further action
BVPI 176 0 0.78 0 0 In March 2005 a 0 0 0
Number of domestic violence Domestic Violence
refuge places per 10,000 Refuge was opened in
population, which are provided the district. The Council
or supported by the authority supported the develop-
ment through the
design and planning
stages and helped to
secure supporting
people funding to run
the unit. However
because the Council
does not contribute
funds directly we are
unable to declare a
result for this indicator
Best Value Performance Plan 2005/06 PAGE 41
2003/04
2003/04 Top 25% 2004/05 2004/05 2005/06 2006/07 2007/08
Description Comments
Result District Result Target Target Target Target
APPENDIX
Councils
BVPI 177 64.1% 86.0% 45.87% 75.0% This indicator has been N/a N/a N/a
Community Legal Service: amended for 2005/06.
Percentage expenditure on Changes are shown in
relevant services that have been BVPI's 226 a, b and c
awarded the Quality Mark below
BVPI 226a N/a N/a N/a N/a This is a new indicator £73,000 £74,800 £76,700
Total amount spent by the for 2005/06
authority on advice and
guidance services provided by
external organisations
BVPI 226b N/a N/a N/a N/a This is a new indicator 85.0% 85.0% 85.0%
Percentage monies spent on for 2005/06
advice and guidance services
provision to organisations
holding the CLS Quality Mark at
'General Help' level and above
BVPI 226c N/a N/a N/a N/a This is a new indicator £152,200 £156,000 £159,800
Total amount spent on advice for 2005/06
and guidance in the areas of
housing, welfare benefits and
consumer matters which is
provided directly by the
authority to the public
PAGE 42 Best Value Performance Plan 2005/06