Manulife Hong Kong Competitive strengths - Manulife Financial

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Manulife Hong Kong Competitive strengths - Manulife Financial Powered By Docstoc
					                                                                   TSX/NYSE/PSE: MFC        SEHK:945
                                                                                     September, 2011

Manulife Hong Kong
Canadian-based Manulife Financial Corporation (MFC) commenced operations in Hong Kong in
1897. Now operating under three wholly owned subsidiaries – Manulife (International) Limited
(MIL), Manulife Asset Management (Hong Kong) Limited (MAMHK) and Manulife Provident Funds
Trust Company Limited (MPFTC) – it is one of the largest financial services organizations in Hong
Michael Huddart is Executive Vice President and Chief Executive Officer for Hong Kong, MIL and
Chief Executive of MAMHK.

Competitive strengths
A household name to trust
Manulife and Hong Kong have expanded in tandem for over 11 decades, developing from a small
agency operation in the 19th century to one of the top brands in financial services today.
As a leading financial services provider in Hong Kong for more than a century, Manulife takes care
of the financial and protection needs of over 1.6 million people in Hong Kong.
Manulife Financial Corporation has been traded on the Toronto, New York, Hong Kong and the
Philippines’ Stock Exchanges since 1999. It was the first global life insurer listed on the Hong Kong
Stock Exchange.

Strong and diverse business base
Manulife operates life insurance, group life and health insurance, pensions, mandatory provident
funds, investment funds businesses via agency and independent distribution platforms in Hong
Kong. As at June 30, 2011, Manulife Hong Kong’s funds under management were HK$205 billion.

Comprehensive product and forward-thinking approach
Manulife provides a comprehensive range of individual insurance, investment-linked insurance,
employee life and health insurance, provident funds, mutual funds, wealth management products
and professional financial planning services. Being a trustworthy financial partner, Manulife looks to
continually introduce forward-thinking financial solutions that cater to current and future customer
needs, and to help customers build their wealth, plan for retirement, and enjoy an ultimate peace-of-
mind and quality life.

               Individual insurance:
               Manulife Hong Kong markets a comprehensive range of life insurance, living benefits and wealth
               accumulation plans that can custom-fit into one’s medium- and long-term financial planning
               needs, including:
                 o    Guaranteed whole life insurance and income solution, “La Vie”,
                 o    Comprehensive accident insurance protection “Take Care” and “Take Care personal
                      Accident Benefit”,
                 o    A full range of hospital plans such as Medical ‘reserve’ product “Follow Me”,
                      reimbursement-type products “I’mWell” and Premier Life Hospital Benefit,
                 o    A series of innovative, pro-customer critical illness insurance solutions such as “Vita” and
                      “Premier Life Critical Illness Protector”,
                 o    Other popular wealth accumulation and protection plans such as “Guaranteed Retirement
                      Income Plan”, “Premier Lifestyle Protector” and “Premier Estate Protector Series”, and
                 o    Investment-linked insurance plans.

               Employee benefits:
               Manulife’s experience in managing pension schemes in Hong Kong can be traced back to 1936.
               With its wealth of experience and ISO 9001 certification, Manulife provides high quality provident
               fund services to both members and employers. We are one of Hong Kong's major pension
               providers, offering our services to customers holding more than 1.1 million pension accounts as
               at June 30, 2011.
               Manulife Hong Kong is also one of the top group life and health plan providers. Our services in
               protection have been recognized by customers and hold top ranking in group life business in
               terms of number of in-force policies1.

               Investment funds:
               Leveraging the global strength and investment expertise of MFC and working closely with
               specially appointed investment experts, we provide a comprehensive fund suite of interest to
               investors with diverse risk appetites, geographical location, sectors and asset classes on
               Manulife’s different product platforms – mutual funds, investment-linked products and provident
               funds. We have an unwavering commitment to long-term strategy, providing a window to the
               world of investment opportunities that will help clients to realize their financial goals.
               Over the past years, our mutual funds have won numerous prominent awards, including the
               Lipper Fund Awards Hong Kong, Benchmark Fund of the Year Awards, SCMP Fund Manager of
               the Year and Standard & Poor’s UK Fund Awards, to name but a few.

            Professional advisors
            Manulife Hong Kong’s core distribution platform is built on a strong base of professional insurance/
            financial advisors. As of June 30, 2011, the company had a strong team of 4,600 advisors to
            service its clients. Manulife advisors’ professional expertise and financial planning capacity are
            affirmed by the Company receiving the “Best Company for Financial Planning Excellence” award for
            the insurance sector in the South China Morning Post / Institute of Financial Planners Hong Kong
            Financial Planner Awards for four consecutive years, 2007-2010.

    According to the Annual Statistics for Long Term Business 2009 published by the Office of the Commissioner of Insurance

Diversified distribution platform
Apart from providing caring and personalized service and professional financial planning support to
customers through an award-winning agency force, Manulife partners with CITIC Bank International,
DBS Bank and Bank of Tokyo-Mitsubishi UFJ to distribute its popular insurance solutions, and other
leading retail banks in Hong Kong and Macau to distribute mutual funds. These banks include Bank
of China (Hong Kong), The Bank of East Asia, Wing Hang Bank, DBS Bank, Shanghai Commercial
Bank, Chong Hing Bank, Nanyang Commercial Bank, Chiyu Banking Corporation, Bank of China
Macau Branch and Banco Weng Hang in Macau.
The company further extends its distribution network to Independent Financial Advisors and
Brokers, providing an additional channel for customers to reach Manulife’s high quality and
innovative protection and wealth management products.

Top marks in the marketplace
   Next Magazine Top Service Awards for twelve years 1995/2001-2011.
   Reader's Digest Trusted Brand Gold Award (Insurance Company category) in Hong Kong for
   eight consecutive years from 2004 to 2011.
   Yahoo! Emotive Brand Awards (Insurance category) for eight years in a row.
   East Week’s Hong Kong Service Awards (Insurance category) for the fifth time.
   Sing Tao Excellent Services Brand Award (Insurance Services Providers category) from 2006 to
   2008 and (MPF Services Provider category) in 2009 and 2010.
   Manulife (International) Limited has been designated the “Hong Kong’s Best Company for
   Financial Planning Excellence” (Insurance category) for four consecutive years in the SCMP/
   IFPHK Financial Planner Awards 2007-2010.
   Manpower Developer Award 2011-2013 from the Employees Retraining Board.
   Manulife’s corporate social responsibility effort is also acknowledged with a “Caring Company”
   title from the Hong Kong Council of Social Service for nine consecutive years; Gold Award for
   Volunteer Service from Social Welfare Department for seven times running; the Web Care Gold
   Award from the Internet Professional Association six times and Ruby Award in 2010; and the
   “Wastewi$e” Label, Level Excellence from the Hong Kong Awards for Environmental Excellence.

Key Manulife Hong Kong Facts
Country General Manager                             Michael Huddart
Years in country / established date                 114 years/ established in 1897
Number of employees                                 1,050
Number of agents                                    4,600
Number of clients                                   1.6 million
Business units / lines                              Individual Insurance, Employee Benefits, Investment Funds
AUM                                                 HK$205 billion
Number of offices                                   2
All information current as of June 30, 2011 unless otherwise indicated

About Manulife Financial
Manulife Financial is a leading Canadian-based financial services group operating in 21 countries
and territories worldwide. For more than 120 years, clients have looked to Manulife for strong,
reliable, trustworthy and forward-thinking solutions for their most significant financial decisions. Our

international network of employees, agents and distribution partners offers financial protection and
wealth management products and services to millions of clients. We provide asset management
services to institutional customers worldwide as well as reinsurance solutions, specializing in
property and casualty retrocession. Funds under management by Manulife Financial and its
subsidiaries were Cdn$481billion (HK$3,878.9 billion) as at June 30, 2011. The Company operates
as Manulife Financial in Canada and Asia and primarily as John Hancock in the United States.

Manulife Financial Corporation trades as ‘MFC’ on the TSX, NYSE and PSE, and under ‘945’ on the
SEHK. Manulife Financial can be found on the Internet at

  Media Contact:
  In Hong Kong:
  Jacqueline Kam                                         Irina Kwan
  Corporate Communications, Hong Kong                    Corporate Communications, Hong Kong
  Tel: +852-2202 1284                                    Tel: +852-2510 5760               


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