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					Restricted – Contracts                                                    Reference: 138244
                                                                                  April 2009


INVITATION TO TENDER (ITT)
                                                                                       th
                                                                              Date: 17 April 2009

Central Government Invitation to Tender Ref: CASE 138244

Dear Sir

PROVISION OF INTERPRETING, TRANSLATION AND TRANSCRIPTION SERVICES

The Scottish Ministers invite you to tender for the above requirement.

The attached documents describe how the Tenderer is to submit the Tender and list the items to be
submitted with the Tender. The documents included in the Invitation to Tender are listed below.

 This Invitation to Tender Letter
 Schedule 1 Instructions to Tenderers
 Schedule 2 Tenderer's Submission Requirements
 Schedule 3 Form of Tender
 Schedule 4 List of proposed subcontractors
 Schedule A Terms and Conditions of Contract
 Schedule B Specification
 Schedule C Pricing Document.

The ITT states the terms of the proposed Contract, and the specification provides information about
how the Supplier is to provide the services.

You are required to return, as part of your Tender, those documents listed at paragraph 4.1 of the
Instructions to Tenderers. It is your responsibility to ensure that your Tender is complete.

We deem a submission of a Tender in response to this invitation as your acceptance of the attached
instructions to Tenderers.

We look forward to receiving and evaluating your Tender. If you do not intend submitting a Tender
please email the point of contact detailed in Schedule 1 stating your reason for not wishing to
participate.
                                               th
The Tender return time and date is 3pm on 18 May 2009.


Yours faithfully




Caroline Lennox/Patricia Malloy
Portfolio Specialist

For the Scottish Ministers
Restricted – Contracts                                    Reference: 138244
                                                                  April 2009




                          CENTRAL GOVERNMENT




                           INVITATION TO TENDER


                                      for


                 the provision of Interpreting, Translation and
                            Transcription Services




                         REFERENCE: CASE 138244
Restricted – Contracts                     Reference: 138244
                                                   April 2009




                         CENTRAL GOVERNMENT


                     PROVISION OF
            INTERPRETING, TRANSLATION AND
                TRANSCRIPTION SERVICES


                             SCHEDULE 1



                 INSTRUCTIONS TO TENDERERS


                             CASE 138244
Restricted – Contracts                                                        Reference: 138244
                                                                                      April 2009


                                         Schedule 1
                               INSTRUCTIONS TO TENDERERS

1     COMMENCEMENT/DURATION

1.1   It is the intention of the Scottish Ministers (herein referred to as The Authority) that any
      Framework Agreement(s) resulting from this Invitation to Tender (ITT) will commence in July
      2009 for a period of 3 years with the option to extend for a further 12 month period thereafter at
      the discretion of the Scottish Ministers.


2     COMMUNICATION

2.1   The Authority’s point of contact for this Invitation to Tender up to Framework Agreement award
      is:
      Caroline Lennox/Patricia Malloy
      Portfolio Specialist
      Central Government Centre of Procurement Expertise
      Meridian Court
      Cadogan Street
      Glasgow G2 6AT
      Telephone: 0141 242 5509
      Email: caroline.lennox@scotland.gsi.gov.uk or patricia.malloy@scotland.gsi.gov.uk

2.2   The Authority’s point of contact for queries and clarifications is Caroline Lennox/Patricia Malloy
      and Scott McCrindle (0141 242 5953). The Authority may only respond to queries or
      requests for additional information that are received earlier than 11 May 2009. The
      Authority’s response to any query may be provided to all Tenderers. The source of the original
      query will not be revealed.

2.3   All communications in connection with this ITT shall be in writing or by email.



3     GENERAL
                                                                  th
3.1   The return date and time for your Tender submission is 18 May 2009 at 3 pm.

3.2   Before the Tender return date, the Authority may modify the ITT by the Authority’s point of
      contact issuing addenda. The procedure for receiving submissions will be detailed in any such
      addenda. The Authority will not request further information after 11 May 2009 without
      indicating an extension to the return date.

3.3   This ITT and any associated correspondence are subject to the laws of copyright and must not
      be reproduced, whether in whole or in part, without the prior written consent of the Authority.

3.4   You may not in any way advertise or publicly announce that you are entering into discussions
      with and/or undertaking work for the Authority without the Authority's prior written consent.

3.5   Under the Freedom of Information (Scotland) Act, 2002, the Authority must reject any Tender
      which includes a blanket claim for confidentiality. The Authority may be required to disclose
      information:
           according to the provisions of the Freedom of Information (Scotland) Act, 2002;
           according to EU Directives or any other legislation; and,
           to those UK Government departments and bodies which are entitled to it.



                                              Schedule 1-1
Restricted – Contracts                                                         Reference: 138244
                                                                                       April 2009



      Receipt by the Scottish Ministers of any material marked “confidential” or equivalent should not
      be taken to mean that the Scottish ministers accept any duty of confidence by virtue of that
      marking.

      Scottish Ministers will publish, on the Scottish Government website, the names and contact
      details of companies who have been issued with an Invitation to Tender.

3.6   The issue of an ITT is not a commitment by the Scottish Ministers - ‘the Authority’ - to
      place an order as a result of the Tendering exercise or at a later stage. Any
      expenditure, work or effort undertaken prior to an offer of contract and acceptance
      thereof, is a matter solely for the commercial judgement of your company.


4     DOCUMENTATION TO BE SUBMITTED

4.1   Please include the following documents in your Tender, completed and signed as required:

           Schedule 2 all the items required by the Tenderer’s Submission Requirements
           Schedule 3 Form of Tender
           Schedule 4 List of proposed subcontractors
           Schedule C Pricing Document.

4.2   The Authority does not seek alternative Tenders (i.e. Tenders not wholly compliant with the
      Authority requirements as set out in this ITT.


5     PREPARATION OF TENDERS

5.1   The Tender shall be submitted in the English language.

5.2   You will bear all your own costs associated with this tendering exercise.

5.3   You are responsible for raising a query promptly where you believe that any information may
      be incorrect or may have been omitted from the Invitation to Tender.

5.4   Tenders shall remain valid and open for acceptance for 6 months after the Tender return date.
      In exceptional circumstances, the Authority’s point of contact may request that the Tenderer
      extend the validity period for a specified additional period. Except for manifest error or as may
      otherwise expressly be agreed by both the Authority and the Tenderer, the contents of
      submitted Tenders will be deemed to be binding upon the Tenderer and open for acceptance
      by the Authority for the duration of the validity period. The Tenderer is therefore cautioned to
      verify its proposal before submission to the Authority since it is the Tenderer’s responsibility to
      ensure that a full appreciation, understanding and comprehension of the Services required,
      stated or implicit has been achieved prior to Tender submission. No claims will be accepted
      for items that arise from the Tenderer’s failure to meet these requirements.


6     TENDER SUBMISSION

6.1   Completed ITTs must be submitted via the Scottish Government Electronic Tender Service
      (ETS).

6.2   ITT responses submitted via the ETS must be received in full prior to the closing time.
      The date and time of receipt of your lodged ITT is the date and time shown on the ETS
      receipt. Immediately prior to submitting an ITT response electronically, you shall check
      the electronic files making up the ITT response for viruses using current virus checking
      software, and shall remove all viruses from the files.




                                             Schedule 1-2
Restricted – Contracts                                                              Reference: 138244
                                                                                            April 2009

6.3       Lodgement of large electronic files may take time, so candidates should allow sufficient time to
          fully transmit the ITT response prior to the closing time. The speed with which ITT submissions
          are made is dependent upon the file size of the document in question. The inclusion of
          graphics, logos, photographs etc. considerably increases the size of electronic files and should
          be omitted wherever possible. Electronic signatures are not required where ITT’s are
          submitted electronically.

6.4       The Scottish Ministers shall not be liable for the loss, damage, destruction of files submitted via
          the ETS, howsoever caused. Corruption or readability of files submitted via the ETS may not
          be discovered by the Scottish Ministers until after the closing time.

6.5       Tenderers are advised that their responses may be reproduced by the Scottish Ministers and
          that no further indication or request will be made. Such reproduction will be for use by the
          Scottish Ministers solely in connection with this exercise.

6.6       The Tenderer shall ensure that the Authority receives the Tender in the manner specified by no
          later than the return date and time.

6.7       If the Tender is from a consortium, please note that only one Tender from the consortium,
          nominating a lead organisation (which will be responsible for administration of the Contract and
          in which regard shall also act as the central point for payment purposes), will be accepted. The
          full names, designations, and current addresses of all members of the consortium and the lead
          organisation will require to be submitted. In addition, the Framework Agreement and ancillary
          documentation will be entered into with all members of the consortium, who will in these
          circumstances each be required to execute said Framework Agreement together with all
          ancillary documentation, evidencing their joint and several liability in respect of the obligations
          and liabilities of the Framework Agreement. Aside from the foregoing, it will otherwise generally
          be for the members of the consortium to sort out their respective liabilities amongst each other.

6.8       Confidentiality of Tenders Please note the following requirements, any breach of which will
          invalidate your tender. You must not:

             tell anyone else, even approximately, what your tender price is or will be, before the time limit
              for delivery of tenders.

             try to obtain any information about anyone else’s tender or proposed tender before the time
              limit for delivery of tenders.

             make arrangements with anyone else about whether or not they should tender, or about their
              or your tender price

6.9       Price In order to facilitate the comparison of Tenders, the prices quoted for the Services must be
          calculated in strict accordance with the definition of Contract Price included in the Conditions of
          Contract.

6.10 The Tenderer must submit the quotation in the format required by the Pricing Schedule at
     Schedule C.


7             EVALUATION OF TENDERS

7.1       The Authority may, without liability or obligation to any Tenderer:
                accept or reject any Tender or alternative Tender;
                accept only such part or parts of any Tender it shall deem to be appropriate;
                enter into one or several Framework Agreement(s);
                cancel the Invitation to Tender process and reject all Tenders at any time prior to the
                 formation of a Framework Agreement.




                                                   Schedule 1-3
Restricted – Contracts                                                             Reference: 138244
                                                                                           April 2009

7.2       A Tender may be deemed unacceptable if the Tenderer (a) does not acknowledge that the
          Terms and Conditions of Framework Agreement included with the ITT have been taken into
          account with the Tender; and (b) does not offer a marked up revision of the provided Terms
          and Conditions of Framework Agreement included within this ITT.

7.3       The evaluation criteria will include emphasis on quality as well as price. Each tender will be
          subject to a Technical and Financial Analysis, and a Commercial Analysis. The aim of the
          evaluation is to select the tenders which represent the most economically advantageous
          tender. The analysis will assess the tenderers ability to meet Statement of Requirement and
          will establish the full price of tenders. The aim of the evaluation is to select the tender(s) which
          represent the best overall value for money. To achieve this a tender rating system will be used
          and this will cover the following aspects:

7.4       Tender Evaluation Criteria       The information provided in your Tender will be used by the
          Authority to evaluate the offer in accordance with the following weightings:

           The technical evaluation of bids will be undertaken by an evaluation team comprising the
            User Intelligence Group (UIG) personnel and shall account for 70% of the overall bid score.
            The criteria is listed at Annex A to this schedule.

           The commercial evaluation of bids will be undertaken by CGCoPE Commercial personnel
            only and shall account for 30% of the overall bid score. The criteria is listed at Annex B to this
            schedule.

7.5       The Authority may, as appropriate, enter into Tender clarification and commercial discussions
          with any Tenderer(s).

7.6       Tenderers Briefing Day       Prior to submission of offers, all tenderers are invited to attend a
          briefing by the Authority on Tuesday 5 May 2009 at 1200hrs at 5 Atlantic Quay, James Watt
          Conference Room A, 150 Broomielaw, Glasgow G2 8LU. The briefing shall be conducted by
          representatives of the Authority and shall cover the service requirement set out at Schedule 2 of
          the ITT and the tender process. The presentation will give tenderers the opportunity to ensure
          that they hold a full understanding of the Authority’s requirements. Details of the names of the
          persons attending the Briefing, limited to a maximum two persons per company, should be
          submitted by Tuesday 28 April 2009 to:

                             Scott McCrindle
                             CGCoPE
                              st
                             1 Floor, Meridian Court
                             5 Cadogan Street
                             Glasgow G2 6AT

                             Tel: 0141 242 5953
                             Fax: 0141 242 5599
                             E-mail: scott.mccrindle@scotland.gsi.co.uk

7.7       The Authority may specify additional requirements or agree Conditions of Framework
          Agreement as appropriate to the specific requirement with a selected Tenderer(s) at any time
          prior to formal Framework Agreement award. Similarly, the final scope and content of the
          Framework Agreement will be agreed prior to Framework Agreement formation.




                                                  Schedule 1-4
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                                                                                             April 2009

7.8       The notice inviting Tenders was advertised in Public Contracts Scotland, and as a result the
          Scottish Government will publish, unless there are specific and valid reasons for not doing so,
          award details in Public Contracts Scotland. Although this requirement was not advertised in the
          OJEU, it is a Part B service and the following information on the contract awarded will be
          published in the OJEU:

           Contractor’s Name;
           Nature of goods or service to be supplied;
           Award criteria;
           Rationale for contract award;
           Headline price of the contract awarded.

7.9       Under no circumstances should a successful tenderer(s) confirm to any third party the fact of
          their acceptance of an offer of contract prior to informing the Authority of their acceptance,
          and/or ahead of the Authority’s announcement of the award of contract.


8           NOTIFICATION OF AWARD

8.1       Tenderers will be notified in writing as soon as possible when the Authority has completed the
          evaluation process. Debriefing will be provided to all Tenderers upon request.


9           FORMATION OF THE FRAMEWORK AGREEMENT

9.1       It is the Authority’s intention to set up a Framework Arrangement (“Contract”) with a
          Contractor(s) for the requirement covered by the enclosed Schedules.

9.2       The Authority reserves the right to approach the Contractor with regard to adding further
          Services which fall within the generic range specified in the Statement of Requirement, as and
          when required.

9.3       No guarantee can be given as to the number of Service requirements that the Contractor will be
          required to supply. In any event the Authority shall not be bound to order any of the Services
          referred to in the Statement of Requirement nor to accept or pay for any Services other than
          those actually ordered.

9.4       Due to the nature of the requirement it is not possible to estimate future usage of the services to
          be provided. The Authority has detailed at Schedule B a breakdown of the estimate spend for
          the main users for interpreting, translation and transcription services. The Authority shall not be
          bound by the numbers quoted and the actual usage of the services provided during the period
          of the Framework Arrangement may be more or less than this number. The Authority shall only
          pay for those services ordered and received in accordance with the Statement of Requirement
          (SOR).

9.5       It is the Authority’s intention to place a single Framework Arrangement for the entire
          requirement on a national basis. However, the Authority reserves the right to place a number of
          Framework Arrangements where there is insufficient capacity in providing the services
          requested, from one contractor.

9.6       Tenderers should note that the Authority has the right to accept all or part of bids.

9.7       Execution of the Framework Agreement shall be deemed to have taken place when both the
          successful Tenderer(s) and the Authority have signed the duplicate bound copies of the
          Framework Agreement.

9.8       Any instruction, verbal or written, issued by the Authority or any Authority’s representative
          against this ITT will not be binding unless the Framework Agreement has been executed.




                                                  Schedule 1-5
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                                                                                  April 2009

9.10 Before the formation of a Framework Agreement the Authority's point of contact may require
     the Tenderer to submit for the Authority's acceptance:
           Any collateral warranties and guarantees required in terms of the Terms and Conditions
            of Framework Agreement
           Any parent company guarantees and bonds required in terms of the Terms and
            Conditions of Framework Agreement
           The policies and certificates for insurance to be provided by the Supplier




                                           Schedule 1-6
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                                                                                         April 2009
                                                                             Annex A to Schedule 1

TECHNICAL EVALUATION (70%)
   Schedule 2            Question/Request                                                         SOR
   Paragraph                                                                                    Weighting
      1.1                The following information MUST also be included in the tender
                         response, failure to provide all of this information will result in
                         the tender being disqualified:

                         a) Bank Details including name, address and the telephone              PASS/FAIL
                         number of the account manager.

                         b) One copy of your organisations audited accounts and the             PASS/FAIL
                         accounts of your group for the last 2 years in English and in UK
                         Sterling together with the details of any significant changes
                         since the last year end. Copies of the accounts should be signed
                         and dated by directors and auditors (preferably scanned if being
                         submitted electronically.
        1.2              In addition tenderers must provide a yes or no answer to the
                         following:

                         a) Is the organisation bankrupt or being wound up, having its          PASS/FAIL
                         affairs administered by the court, or have you entered into an
                         arrangement with creditors, suspended business activities or
                         any analogous situation arising from similar proceedings under
                         national laws or regulations?

                         b) Is the organisation the subject of proceedings for a                PASS/FAIL
                         declaration of bankruptcy, for compulsory winding-up or
                         administration by the court or for an arrangement with creditors
                         or of any other similar proceedings under national laws or
                         regulations?

                         c) Has any employee whom you would propose to use to deliver           PASS/FAIL
                         this service been convicted of an offence concerning his
                         professional conduct by a judgement which has the force of res
                         judicata ?

                         d) Has any employee whom you would propose to use to deliver
                         this service been guilty of misrepresentation in supplying or          PASS/FAIL
                         failing to supply the information that may be required in this
                         Section?

                         e) Has any employee whom you would propose to use to deliver           PASS/FAIL
                         this service been guilty of grave professional misconduct,
                         proven by any means which the contracting authorities can
                         justify?

                         f) Has the organisation failed to fulfil obligations relating to the   PASS/FAIL
                         payment of social security contributions in accordance with the
                         legal provisions of the United Kingdom or the country in which it
                         is established?

                         g) Has the organisation failed to fulfil obligations relating to the   PASS/FAIL
                         payment of taxes in accordance with the legal provisions of the
                         United Kingdom or the country in which it is established?

                         A matter already settled in court




                                           Schedule 1, Annex A-1
Restricted – Contracts                                                            Reference: 138244
                                                                                          April 2009
                                                                              Annex A to Schedule 1
   Schedule 2             Question/Request                                                         SOR
   Paragraph                                                                                     Weighting
      2.1                 Tenderers must provide an overview of their organisation and               3
                          identify where this contract will fit into the management structure
                          and other contracts. Details of the proposed management
                          structure for this contract should be provided including and
                          organisation chart and management profile for the Account
                          Management team.         (Management profiles should contain
                          details of experience and qualifications pertinent to this contract
                          and not exceed ½ page A4 per profile).
        2.2               The proposed principal point of contact should be named and a                8
                          one page (A4) CV provided to include a complete working
                          history, and relevant professional skills / qualifications including
                          length of service in your organisation. Details of all other
                          contracts they are responsible for must be provided. If the
                          tender is shortlisted, the Authority will require to meet the
                          nominated Account Management Team, prior to the contract
                          being awarded.
        2.3a              Tenderers must provide an executive summary of their proposal.               6
                          It must include (as a minimum) an overview of your
                          understanding of the Specification and your organisation’s
                          proposed approach and plans for satisfying and supporting the
                          requirements and pricing arrangements. This summary should
                          be for each of the 3 services described. (max 2 page A4).
        2.3b              Tenderers must provide a statement of how they will meet the                 6
                          requirements, from the outset of the contract award. This
                          statement should be for each of the 3 services described. (max
                          2 page A4)
        2.4               Tenderers must confirm compliance with all areas of the                PASS/FAIL
                          Specification by completing the Compliance Schedule at the end
                          of Schedule 2. Any areas that cannot be met must be identified
                          within the Compliance Schedule and an assessment of their
                          impact on the service provision given.
        2.5               Tenderers must state any assumptions made in putting together                1
                          their proposal. (max ½ page A4)
        2.6               Tenderers must outline any perceived risks in meeting any area               7
                          of the Specification. Risks should be addressed in terms of
                          impact and likelihood. Mitigating actions must be identified.
                          (max 1 page A4)
        2.7               Tenderers must provide an implementation plan, with activities               5
                          And minimum required timescales for completion following
                          contract award including transitional arrangements.
        2.8               Tenderers must describe how the account manager (referred to                 5
                          in Section 11.1 of Schedule B) will meet the requirements of the
                          specification.
      2.9.1a              Tenderers should provide evidence of their organisations                     10
                          practical experience in providing Interpreting Services
      2.9.1b              Tenderers should how they will remain flexible to the needs of               5
                          individual Collaborative Partners whilst maintaining a
                          consistency in levels of service.
       2.9.1c             Tenderers should provide details of the Scottish based                       10
                          interpreters on the databases and their locations e.g. 4 x
                          Inverness, 3 x Glasgow etc.

      2.9.1d              Tenderers should state what arrangements they intend to put in               7
                          place to provide the interpreting service should local provision
                          not be available.
      2.9.1e             Tenderers should confirm they can provide national (Scotland)           PASS/FAIL
                         coverage (including the Highland and Islands).



                                            Schedule 1, Annex A-2
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                                                                                           April 2009
                                                                               Annex A to Schedule 1
   Schedule 2            Question/Request                                                           SOR
   Paragraph                                                                                      Weighting
     2.9.1f              Tenderers should provide details of the level of qualification and          10
                         experience of the interpreters on your databases, for example,
                         the total number of interpreters and the number of interpreters
                         who are qualified with the Diploma in Public Service Interpreting
                         (DPSI) and the particular option of the qualification they hold
                         (Note: the largest area of demand for this service provision will
                         be within the Scottish Legal Sector), the number of interpreters
                         who have experience in court work and languages spoken.
      2.9.1g             With reference to the quality aspect of the provision of this                  10
                         service, it is important that Tenderers describe how your
                         organisation will raise the level of the numbers of DPSI qualified
                         and court experienced interpreters, over the period of any
                         resultant contract. This response may include proposed value-
                         added deliverables and services not already specified in the
                         Specification.
      2.9.1h             Tenderers should provide evidence of their plans for the                       8
                         Continuous Professional Development for interpreters.
       2.9.1i            Tenderers must provide contact details for two referees for work               2
                         within the last two years that is similar or the same to that
                         required in this service. Details of the information required are
                         held at Annex A to Schedule 2. Note that contact will be made
                         with referees without further reference to you.
      2.9.2a             Tenderers should provide evidence of their organisations                       5
                         practical experience in sourcing and placing Translating and
                         Transcribing Services in this area of specialism.
      2.9.2b             Tenderers should detail how they will remain flexible to the                   2
                         needs of individual Collaborative Partners whilst maintaining a
                         consistency in levels of service.
       2.9.2c            Tenderers should provide details of the level of qualification and             5
                         experience of the translators and transcribers you provide, for
                         example, the total number of translators and transcribers and
                         the number of translators and transcribers on your databases
                         who are qualified with the Diploma in Translation (Dip Trans),
                         the number of transcribers who are qualified with the ‘standard
                         English Braille’ qualification and also with qualifications similar to
                         RNIB's DAP (Digital Audio Production) manual standards, the
                         number of translators and transcribers who have experience in
                         court work and languages spoken (Note: currently the largest
                         area of demand for this service provision will be within the
                         Scottish Legal Sector).
      2.9.2d             With reference to the quality aspect of the provision of this                  5
                         service, it is important that Tenderers describe how your
                         organisation will raise the level of the numbers of (Dip Trans)
                         qualified and experienced translators and the numbers of
                         qualified and court experienced transcribers, over the period of
                         any resultant contract. This response may include proposed
                         value-added deliverables and services not already specified in
                         the Specification.
      2.9.2e             Tenderers should provide evidence of their plans for the                       8
                         Continuous Professional Development for translators and
                         transcribers.




                                            Schedule 1, Annex A-3
Restricted – Contracts                                                              Reference: 138244
                                                                                            April 2009
                                                                                Annex A to Schedule 1
   Schedule 2            Question/Request                                                            SOR
   Paragraph                                                                                       Weighting
     2.9.2f              With reference to the five levels of turnaround for translators and           3
                         transcribers Schedule B Para 3.6.5. It is envisaged that
                         occasionally there will be requirements for large scale work that
                         cannot be fitted within these timescales: for example, a 500
                         page document to be transcribed and translated, involving
                         design work. Tenderers should advise their parameters or limits
                         for such large scale work.

      2.9.2g             Tenderers must provide contact details for two referees for work                2
                         within the last two years that is similar or the same to that
                         required in this service. Details of the information required are
                         held at Annex A to Schedule 2. Note that contact will be made
                         with referees without further reference to you.
       2.9.3             Tenderers will need to demonstrate how they will make                           6
                         maximum use of electronic means for the transfer of documents
                         where feasible. Tenderers should explain how this will be
                         achieved, stating the technologies, media and methods they
                         intend to deploy. Tenderers should also explain how they will
                         address the issues of (i) security and (ii) typeface for non-
                         western European languages.

                         Tenderers should provide a process flow diagram to illustrate
                         the process from receipt of order to delivery.
        2.10             Tenderers should confirm which of the languages in Schedule B                   9
                         Annex 1 they can provide. Tenderers should complete and
                         return this Annex.
        2.11             Tenderers must provide details of what additional languages                     1
                         they can provide.
        2.12             Tenderers should provide a statement explaining how they will                   7
                         source suitable interpreters for any additional language required.
        2.13             Tenderers must identify how their organisation intends to ensure                8
                         that interpreting, translation and transcription service levels are
                         achieved and maintained irrespective of geographic location,
                         while meeting the evolving needs of the Collaborative Partners.
                         (max 1 page A4)
        2.14             Tenderers must confirm that they would provide back-to-back                     4
                         service levels with any sub-contractors to the contract.
                         Particular reference should be made to areas of geographic
                         difficulty, in relation to consistency of service for all Collaborative
                         Partners. If appropriate, tenderers must provide details of any
                         previous experience as either a main contractor or sub-
                         contractor.
        2.15             Tenderers should provide details of which of the services they                  4
                         intend to subcontract and how much of these services do you
                         intend to subcontract.
        2.16             Tenderers must provide information on the policies and                          5
                         procedures they have in place to ensure that all work
                         undertaken for the Collaborative Partners is to agreed standards
                         and how this is built into different aspects of the work.
                         Information must be included on how your organisation would
                         assess the particular requirements of a Collaborative Partner
                         and relate to your management of Interpreting, Translation and
                         Transcription services during assignments.
        2.17             Tenderers must outline their procedures for managing                            2
                         complaints or problems and detail the escalation procedures in
                         place for the Collaborative Partners at both an operational and
                         contractual level in line with section 10 and 11 of the
                         Specification. (max 1 page A4)


                                            Schedule 1, Annex A-4
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                                                                                        April 2009
                                                                            Annex A to Schedule 1
   Schedule 2            Question/Request                                                       SOR
   Paragraph                                                                                  Weighting
      2.18               Tenderers should detail how they will maintain a Help-Desk               2
                         facility to provide assistance to customers, information on
                         ordering procedures, and advice and guidance on translation
                         and transcription questions. Tenderers should also indicate
                         whether they host a website giving information about this and
                         other services that are provided.
        2.19             Tenderers should detail how they will maintain a 24 hours, 7         PASS/FAIL
                         days a week reservation line for receiving short notice requests
                         on interpreting services e.g. requests made by the police on
                         behalf of one of the collaborative partners.
        2.20             Tenderers must provide details of your standard procedures for              5
                         monitoring, evaluating and maintaining quality of service and for
                         ensuring timely and accurate delivery of contracts (Section 4 of
                         Schedule B refers).
        2.21             The Tenderer shall as part of their tender submission provide               8
                         details of their quality plan which shall set out the steps to be
                         taken to ensure delivery of the required level of performance
                         (Section 4 of Schedule B refers).

                         Key areas in respect of quality will be:
                         a. Quality plan;
                         b. Internal systems and procedures;
                         c. Quality of resources including sub-contracted translators and
                         transcribers;
                         d. Quality of monitoring, reporting and corrective actions
                         including measuring user satisfaction, provision of a complaints
                         mechanism, and a process for dispute resolution;
                         e. Quality of induction of users
                         f. Continuous improvement strategy
                         g. Independent quality measurement tools employed e.g.
                         EFQM, IiP, BS, etc.
        2.22             Tenderers must describe your quality assurance and control                  2
                         procedures and whether your organisation has sought
                         accreditation under any recognised accreditation scheme and
                         the outcome.
        2.23             Tenderers should provide details of how they will provide the               3
                         management information required within section 9, Schedule B
                         of the Specification including an example of the format.
        2.24             Tenderers must provide examples of management information                   2
                         with reference to Section 9.1 of Schedule B that their
                         organisation currently supplies to other organisations, detail any
                         innovative practices they can offer and explain how this has
                         added value for current clients.
        2.25             Tenderers must indicate which of the content options (either                2
                         eCatalogue or punchout) for e-procurement that they could
                         provide (see section 12.12 of the Specification) and detail any
                         experience that their organisation has in facilitating such a
                         solution. (max 1 page A4
        2.26             Tenderers must indicate which of the connection options for e-              1
                         procurement that they could provide (see section 12.13 of the
                         Specification) and detail any experience that their organisation
                         has in facilitating such a solution. (max 1 page A4)
        2.27             Tenderers must indicate which of the payment options outlined               1
                         in section 12.14 of the Specification they can facilitate. The
                         tenderer should use this question to propose innovative and
                         progressive e-commerce solutions (e.g. self billing, electronic
                         timesheets).



                                           Schedule 1, Annex A-5
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                                                                             Annex A to Schedule 1
   Schedule 2             Question/Request                                                       SOR
   Paragraph                                                                                   Weighting
      2.28                Tenderers must identify their organisation’s Unique Selling Point        2
                          (USP) in terms of attracting good quality Interpreters,
                          Translators and Transcribers which sets their organisations
                          apart from others offering similar services. (max 1 page A4)
        2.29              Tenderers must describe how their organisation would maximise               4
                          opportunities for sharing best practice across the Collaborative
                          Partners.
        2.30              Any information requested in any part of this document, but not             2
                          included elsewhere should be given under this heading. The
                          tenderer is free to provide additional information, e.g. proposed
                          value-added deliverables and services not already specified in
                          the Specification. These should be kept separate from that
                          which is specifically requested.
        3.1               Tenderers must detail their organisation’s experience of                    4
                          applying the Baseline Personnel Security Standard (or
                          equivalent standard), including how they carry out appropriate
                          checks. In addition, detail experience of using the Disclosure
                          Scotland process and if any a higher level of security clearance.

        3.2               The Contractor must provide a secure and confidential                       2
                          translation and transcribing facility. Tenderers should detail the
                          safeguards and measures proposed to deal with materials
                          carrying a security or confidential classification and otherwise
                          sensitive documents, including but not limited to IT security
                          procedures.

        3.3               Tenderers must outline the methods that their organisation                  5
                          would employ to meet the required timelines and handle urgent
                          requests for Interpreting Translation and Transcription services.
                          Please refer to section 7 of the Specification. (max ½ page A4)

        3.4              Tenderers must demonstrate that their organisation has effective             5
                         and robust diversity and equality policies in place and how these
                         are implemented in practice. Provide one copy of the
                         organisation’s Equal Opportunities policy statement and
                         arrangements that are in place to ensure compliance with current
                         UK Equal Opportunities legislation. This should cover, but not be
                         limited to, the Disability Discrimination Act 2005, Race Relations
                         Amendments Act 2006 and Equality Act 2006.

        3.5               Tenderers must provide one copy of the organisation’s Health &              3
                          Safety policy statement and arrangements that are in place to
                          ensure compliance with UK Health & Safety legislation, in
                          particular the Health & Safety at Work Act 1974 and The
                          Management of Health & Safety at Work Regulations 1999.
                          NOTE: If a Tender is submitted from consortia and/or involves
                          sub-contractors, one policy only will be required and all
                          consortia members/sub-contractors will be required to adhere to
                          the single policy.




                                            Schedule 1, Annex A-6
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                                                                               Annex A to Schedule 1
   Schedule 2             Question/Request                                                          SOR
   Paragraph                                                                                      Weighting
      3.6                 The Authority expects suppliers to full comply with their                   2
                          obligations in respect of relevant legislation and other regulatory
                          requirements applicable to the type of Goods, Services or Works
                          being provided. Whilst specific legislation such as the Race
                          Relations Amendment Act, the various Employment Equality
                          Regulations, Health and Safety, COSHH or environmental
                          regulations, etc may be mentioned in this ITT you should
                          provide a response to the following question in terms of
                          compliance with all legislation and regulatory requirements:

                          a) In the last three years, has your organisation been subject to
                          any formal investigation, or has any finding been made against
                          your organisation by any court or tribunal or in comparable
                          proceeding in any other jurisdiction in respect of alleged or
                          actual breach of legislation? Your response should highlight any
                          known pending infraction cases.

                          b) If the answer is yes (to the previous question), what steps
                          have you taken as a result of that finding.




        3.7              Tenderers must indicate the steps their organisation has                       4
                         undertaken, or take, to ensure the observance of legislative and
                         statutory provisions by their employees and any sub-contractors
                         proposed by them for the performance of any services resulting
                         from this tender.

                         Any supplier or organisation which has been the subject of an
                         adverse ruling, or is suspected of having failed to meet its legal
                         obligations, may be excluded from future competition or bidding
                         for contracts until such time as they can demonstrate that
                         appropriate remedial action has been taken.
        4.1               Tenderers must confirm that they hold the necessary Employer’s          PASS/FAIL
                          Liability, Public Liability and Professional Indemnity insurance as
                          outlined in the Terms & Conditions. Copies of the relevant
                          documentation must be provided
        4.2               Any contract resulting from this procurement will be subject to         PASS/FAIL
                          Terms & Conditions of contract (Schedule A). Tenderers must
                          confirm that, if their proposal is shortlisted after evaluation, they
                          agree to contract with the Authority on these conditions. The
                          Authority reserves the right to reject without further
                          consideration where tenderers have not indicated compliance.
        4.3               Tenderers must provide comprehensive detail on how their                      8
                          organisation will contribute to the creation of improved cost
                          savings and value for money across the Scottish central
                          government sector.
        4.4               a.) Tenderers must provide proposals on service credits, against           N/A
                          the service levels at Schedule B Annex 7.

                          b.) In addition tenders must detail the number of qualified
                          interpreters (DPSI - legal) you will provide for years 1 to 3 of the          8
                          contract period. Note: This figure should increase year on year.
                          Schedule B Annex 7, numbers 5 to 7 refer.
        4.5               Tenderers must complete and return the, Compliance to                   PASS/FAIL
                          Specification check list held at Annex C to Schedule 2.




                                             Schedule 1, Annex A-7
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                                                                       Annex B to Schedule 1

COMMERCIAL/CONTRACTUAL EVALUATION (30%)
The Commercial/Contractual Evaluation shall address inter alia the following:

1.      Price provided (30%)

2.      That your offer is commercially compliant in all respects;

3.      That there are no fundamental reservations regarding the Authority’s terms and conditions




                                        Schedule 1, Annex B-1
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                                                    April 2009




                         CENTRAL GOVERNMENT

                  PROVISION OF INTERPRETING,
                      TRANSLATION AND
                   TRANSCRIPTION SERVICES



                              SCHEDULE 2



  TENDERER’S SUBMISSION REQUIREMENTS


                         REFERENCE CASE 138244
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                                          Schedule 2
                         TENDERER’S SUBMISSION REQUIREMENTS
The information requested from the Tenderer in this Schedule 2 will be used in conjunction
with commercial and technical criteria during the Tender evaluation process. It is therefore
essential that you supply all the information requested.

The information requested will be evaluated in two stages, the questions below, at paragraph 1
of Schedule 2 – Tenderer’s Submission Requirements, make up the first stage of the
evaluation. Failure to disclose information relevant to the questions in paragraph 1 may result
in your exclusion from this and/or other competitions.

Should the response be found to be erroneous or in any other way incorrect, any subsequent
tender submission from the bidder will be deemed void. In the case where the error or
misrepresentation is not discovered until after the contract is awarded, we reserve the right to
terminate the contract and all costs incurred by us as a result of the termination shall be
recoverable from the provider under the contract.

The information requested in paragraph 2 onwards will be deemed as non compliant should
the tenderer fail to answer all the questions at paragraph 1. The tenderers may also be sifted
out if they answer “Yes” in respect of the information requested at paragraph 1.2 of this
schedule 2. In this circumstance further investigation will be required by CGCoPE.

In response to the following questions in paragraph 2 onwards, in Schedule 2 to this invitation
to tender document, Tenderers must:

         Ensure all responses and evidence provided is relevant to the specific question.
         Not submit generic promotional literature.
         Where possible limit responses as outlined below
         All questions within this schedule must be answered and submitted in the order given



1. FINANCIAL INFORMATION AND BUSINESS PROBITY


1.1       The following information MUST also be included in the tender response, failure to provide
          all of this information will result in the tender being disqualified:

          a) Bank Details including name, address and the telephone number of the account
          manager

          b)       One copy of your organisations audited accounts and the accounts of your group for
          the last 2 years in English and in UK Sterling together with the details of any significant
          changes since the last year end. Copies of the accounts should be signed and dated by
          directors and auditors (preferably scanned if being submitted electronically)

1.2       In addition tenderers must provide a yes or no answer to the following:

          a)        Is the organisation bankrupt or being wound up, having its affairs administered by the
          court, or have you entered into an arrangement with creditors, suspended business
          activities or any analogous situation arising from similar proceedings under national laws
          or regulations?

          b)      Is the organisation the subject of proceedings for a declaration of bankruptcy, for
          compulsory winding-up or administration by the court or for an arrangement with creditors
          or of any other similar proceedings under national laws or regulations?



                                               Schedule 2-1
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        c)      Has any employee whom you would propose to use to deliver this service been
        convicted of an offence concerning his professional conduct by a judgement which has
        the force of res judicata ?

        d)       Has any employee whom you would propose to use to deliver this service been guilty
        of misrepresentation in supplying or failing to supply the information that may be required
        in this Section?

        e)       Has any employee whom you would propose to use to deliver this service been guilty
        of grave professional misconduct, proven by any means which the contracting authorities
        can justify?

        f)       Has the organisation failed to fulfil obligations relating to the payment of social
        security contributions in accordance with the legal provisions of the United Kingdom or the
        country in which it is established?

        g)      Has the organisation failed to fulfil obligations relating to the payment of taxes in
        accordance with the legal provisions of the United Kingdom or the country in which it is
        established?


A matter already settled in court


1.3     Tenderers should provide details of the numbers of staff they employ and their annual
        turnover.

2. PROPOSALS FOR SERVICE DELIVERY & IMPLEMENTATION

2.1   Tenderers must provide an overview of their organisation and identify where this contract will fit
      into the management structure and other contracts. Details of the proposed management
      structure for this contract should be provided including an organisation chart and management
      profile for the Account Management Team. (Management profiles should contain details of
      experience and qualifications pertinent to this contract and not exceed ½ page A4 per profile)

2.2   The proposed principal point of contact should be named and a one page (A4) CV provided to
      include a complete working history, and relevant professional skills / qualifications including
      length of service in your organisation. Details of all other contracts they are responsible for
      must be provided. If the tenderer is shortlisted, the Authority will require to meet the nominated
      Account Management Team, prior to the contract being awarded.

2.3   a.) Tenderers must provide an executive summary of their proposal. It must include (as a
      minimum) an overview of your understanding of the Specification and your organisation’s
      proposed approach and plans for satisfying and supporting the requirements and pricing
      arrangements. This summary should be for each of the 3 services described. (max 2 page A4)

      b.) Tenderers must provide a statement of how they will meet the requirements, from the outset
      of the contract award. This statement should be for each of the 3 services described. (max 2
      page A4)

2.4   Tenderers must confirm compliance with all areas of the Specification by completing the
      Compliance Schedule at the end of Schedule 2. Any areas that cannot be met must be
      identified within the Compliance Schedule and an assessment of their impact on the service
      provision given.

2.5   Tenderers must state any assumptions made in putting together their proposal. (max ½ page
      A4)




                                              Schedule 2-2
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2.6   Tenderers must outline any perceived risks in meeting any area of the Specification. Risks
      should be assessed in terms of impact and likelihood. Mitigating actions must be identified.
      (max 1 page A4)

2.7   Tenderers must provide an implementation plan, with activities and minimum required
      timescales for completion following contract award including transitional arrangements.

2.8   Tenderers must describe how the account manager (referred to in Section 11.1 of Schedule B)
      will meet the requirements of the specification.

2.9   The Contract will be let as a framework arrangement(s) with the successful Contractor(s) able
      to deliver Interpreting, Translation and Translation services. The specialist areas are noted
      below:

                Interpreting (face to face)
                Translation and Transcription

      Tenderers are invited to submit a response for all of the specialism’s listed above by completing
      the appropriate section 2.9.1 to section 2.9.3.

      2.9.1 Interpreting Services

      a.       Tenderers should provide evidence of their organisations practical experience in
               providing Interpreting Services.

      b.       Tenderers should detail how they will remain flexible to the needs of individual
               Collaborative Partners whilst maintaining a consistency in levels of service.

      c.       Tenderers should provide details of the Scottish based interpreters on the databases and
               their locations e.g. 4 x Inverness, 3 x Glasgow etc.

      d.       Tenderers should state what arrangements they intend to put in place to provide the
               interpreting service should local provision not be available.

      e.       Tenderers should confirm they can provide national (Scotland) coverage (including the
               Highland and Islands).

      f.       Tenderers should provide details of the level of qualification and experience of the
               interpreters on your databases, for example, the total number of interpreters and the
               number of interpreters who are qualified with the Diploma in Public Service Interpreting
               (DPSI) and the particular option of the qualification they hold (Note: the largest area of
               demand for this service provision will be within the Scottish Legal Sector), the number of
               interpreters who have experience in court work and languages spoken.

      g.       With reference to the quality aspect of the provision of this service, it is important that
               Tenderers describe how your organisation will raise the level of the numbers of DPSI
               qualified and court experienced interpreters, over the period of any resultant contract.
               This response may include proposed value-added deliverables and services not already
               specified in the Specification.

      h.       Tenderers should provide evidence of their plans for the Continuous Professional
               Development for interpreters.

      i.       Tenderers must provide contact details for two referees for work within the last two years
               that is similar or the same to that required in this service. Details of the information
               required are held at Annex A to Schedule 2. Note that contact will be made with referees
               without further reference to you.




                                                 Schedule 2-3
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                                                                                          April 2009



      2.9.2 Translation and Transcription

      a.      Tenderers should provide evidence of their organisations practical experience in sourcing
              and placing translators and transcribers in this area of specialism.

      b.      Tenderers should detail how they will remain flexible to the needs of individual
              Collaborative Partners whilst maintaining a consistency in levels of service.

      c.      Tenderers should provide details of the level of qualification and experience of the
              translators and transcribers you provide, for example, the total number of translators and
              transcribers and the number of translators and transcribers on your databases who are
              qualified with the Diploma in Translation (Dip Trans), the number of transcribers who are
              qualified with the ‘standard English Braille’ qualification and also with qualifications similar
              to RNIB's DAP (Digital Audio Production) manual standards, the number of translators
              and transcribers who have experience in court work and languages spoken (Note:
              currently the largest area of demand for this service provision will be within the Scottish
              Legal Sector).

      d.      With reference to the quality aspect of the provision of this service, it is important that
              Tenderers describe how your organisation will raise the level of the numbers of (Dip
              Trans) qualified and experienced translators and the numbers of qualified and court
              experienced transcribers, over the period of any resultant contract. This response may
              include proposed value-added deliverables and services not already specified in the
              Specification.

      e.      Tenderers should provide evidence of their plans for the Continuous Professional
              Development for translators and transcribers.

      f.      With reference to the five levels of turnaround for translators and transcribers Schedule B
              para 3.6.5. It is envisaged that occasionally there will be requirements for large scale
              work that cannot be fitted within these timescales: for example, a 500 page document to
              be transcribed and translated, involving design work. Tenderers should advise their
              parameters or limits for such large scale work.

      g.      Tenderers must provide contact details for two referees for work within the last two years
              that is similar or the same to that required in these services. Details of the information
              required are held at Annex A to Schedule 2. Note that contact will be made with referees
              without further reference to you.



      2.9.3       Electronic Transfer of Documents – Translation, Transcription

      a.      Tenderers will need to demonstrate how they will make maximum use of electronic
              means for the transfer of documents. Tenderers should explain how this will be achieved,
              stating the technologies, media and methods they intend to deploy. Tenderers should
              also explain how they will address the issues of (i) security and (ii) typeface for non-
              western European languages.

      b.      Tenderers should provide a process flow diagram to illustrate the process from receipt of
              order to delivery.


2.10 Tenderers should confirm which of the languages in Schedule B Annex 1 they can provide.
     Tenderers should complete and return this Annex.

2.11 Tenderers must provide details of what additional languages they can provide.




                                                Schedule 2-4
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                                                                                    April 2009

2.12 Tenderers should provide a statement explaining how they will source suitable interpreters for
     any additional language required.

2.13 Tenderers must identify how their organisation intends to ensure that interpreting, translation
     and transcription service levels are achieved and maintained irrespective of geographic
     location, while meeting the evolving needs of the Collaborative Partners. (max 1 page A4)

2.14 Tenderers must confirm that they would provide back-to-back service levels with any sub-
     contractors to the contract. Particular reference should be made to areas of geographic
     difficulty, in relation to consistency of service for all Collaborative Partners. If appropriate,
     tenderers must provide details of any previous experience as either a main contractor or a sub-
     contractor.

2.15 Tenderers should provide details of which of the services they intend to subcontract and how
     much of these services do you intend to subcontract.

2.16 Tenderers must provide information on the policies and procedures they have in place to
     ensure that all work undertaken for the Collaborative Partners is to agreed standards and how
     this is built into different aspects of the work. Information must be included on how your
     organisation would assess the particular requirements of a Collaborative Partner and relate to
     your management of Interpreting, Translation and Transcription services during assignments.

2.17 Tenderers must outline their procedures for managing complaints or problems and detail the
     escalation procedures in place for the Collaborative Partners at both an operational and
     contractual level in line with section 10 and 11 of the Specification. (max 1 page A4)

2.18 Tenderers should detail how they will maintain a Help-Desk facility to provide assistance to
     customers, information on ordering procedures, and advice and guidance on translation and
     transcription questions. Tenderers should also indicate whether they host a website giving
     information about this and other services that are provided.

2.19 Tenderers should detail how they will maintain a 24 hours, 7 days a week reservation line for
     receiving short notice requests on interpreting services e.g. requests made by the police on
     behalf of one of the collaborative partners.

2.20 Tenderers must provide details of your standard procedures for monitoring, evaluating and
     maintaining quality of service and for ensuring timely and accurate delivery of contracts
     (Section 4 of Schedule B refers).

2.21    The Tenderer shall as part of their tender submission provide details of their quality plan
        which shall set out the steps to be taken to ensure delivery of the required level of
        performance (Section 4 of Schedule B refers)

        Key areas in respect of quality will be:

        a.       Quality plan;
        b.       Internal systems and procedures;
        c.       Quality of resources including sub-contracted translators and transcribers;
        d.       Quality of monitoring, reporting and corrective actions including measuring user
                 satisfaction, provision of a complaints mechanism, and a process for dispute
                 resolution;
        e.       Quality of induction of users
        f.       Continuous improvement strategy
        g.       Independent quality measurement tools employed e.g. EFQM, IiP, BS, etc.


2.22 Tenderers must describe your quality assurance and control procedures and whether your
     organisation has sought accreditation under any recognised accreditation scheme and the
     outcome.




                                              Schedule 2-5
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2.23 Tenderers should provide details of how they will provide the management information required
     within section 9, Schedule B of the Specification including an example of the format.

2.24 Tenderers must provide examples of management information with reference to Section 9.1 of
     Schedule B that their organisation currently supplies to other organisations, detail any
     innovative practices they can offer and explain how this has added value for current clients.

2.25 Tenderers must indicate which of the content options (either eCatalogue or punch out) for e-
     procurement that they could provide (see section 12.12 of Specification) and detail any
     experience that their organisation has in facilitating such a solution. (max 1 page A4)

2.26 Tenderers must indicate which of the connection options for e-procurement that they could
     provide (see section 12.13 of Specification) and detail any experience that their organisation
     has in facilitating such a solution. (max 1 page A4).

2.27 Tenderers must indicate which of the payment options outlined in section 12.14 of the
     Specification they can facilitate. The tenderer should use this question to propose innovative
     and progressive e-commerce solutions (e.g. self billing, electronic timesheets).

2.28 Tenderers must identify their organisation’s Unique Selling Point (USP) in terms of attracting
     good quality Interpreters, Translators and Transcriptionists which sets their organisation apart
     from others offering similar services. (max 1 page A4)

2.29 Tenderers must describe how their organisation would maximise opportunities for sharing best
     practice across the Collaborative Partners.

2.30 Any information requested in any part of this document, but not included elsewhere should be
     given under this heading. The Tenderer is free to provide additional information, e.g. Proposed
     Value-added Deliverables and Services not already specified in the Specification. These
     should be kept separate from that which is specifically requested.


3.    COMPLIANCE          WITH    LEGISLATION,       REGULATORY        PROVISIONS       &   SECURITY
REQUIREMENTS

      3.1   Tenderers must detail their organisation’s experience of applying the Baseline Personnel
            Security Standard (or equivalent standard), including how they carry out appropriate
            checks.    In addition, detail experience of using the Disclosure Scotland process and if
            any a higher level of security clearance.

      3.2   The Contractor must provide a secure and confidential translation and transcribing facility.
            Tenderers should detail the safeguards and measures proposed to deal with materials
            carrying a security or confidential classification and otherwise sensitive documents,
            including but not limited to IT security procedures.

      3.3   Tenderers must outline the methods that their organisation would employ to meet the
            required timelines and handle urgent requests for Interpreting Translation and
            Transcription services. Please refer to section 7 of the Specification. (max ½ page A4)

      3.4   Tenderers must demonstrate that their organisation has effective and robust diversity and
            equality policies in place and how these are implemented in practice. Provide one copy of
            the organisation’s Equal Opportunities policy statement and arrangements that are in
            place to ensure compliance with current UK Equal Opportunities legislation. This should
            cover, but not be limited to, the Disability Discrimination Act 2005, Race Relations
            Amendments Act 2006 and Equality Act 2006.

      3.5   Tenderers must provide one copy of the organisation’s Health & Safety policy statement
            and arrangements that are in place to ensure compliance with UK Health & Safety
            legislation, in particular the Health & Safety at Work Act 1974 and The Management of
            Health & Safety at Work Regulations 1999. NOTE: If a Tender is submitted from consortia



                                             Schedule 2-6
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                                                                                       April 2009

            and/or involves sub-contractors, one policy only will be required and all consortia
            members/sub-contractors will be required to adhere to the single policy

      3.6   The Authority expects suppliers to fully comply with their obligations in respect of relevant
            legislation and other regulatory requirements applicable to the type of Goods, Services or
            Works being provided. Whilst specific legislation such as the Race Relations Amendment
            Act, the various Employment Equality Regulations, Health & Safety, COSHH or
            environmental regulations, etc may be specifically mentioned in this ITT you should
            provide a response to the following question in terms of compliance with all legislation and
            regulatory requirements:
            a) In the last three years, has your organisation been subject to any formal investigation,
            or has any finding been made against your organisation by any court or tribunal or in
            comparable proceeding in any other jurisdiction in respect of an alleged or actual breach
            of legislation? Your response should highlight any known pending infraction cases.

            b)   If the answer is yes, what steps have you taken as a result of that finding?

      3.7   Tenderers must indicate the steps their organisation has undertaken, or take, to ensure
            the observance of legislative and statutory provisions by their employees and any sub-
            contractors proposed by them for the performance of any services resulting from this
            tender.

            Any supplier or organisation which has been the subject of an adverse ruling, or is
            suspected of having failed to meet its legal obligations, may be excluded from future
            competition or bidding for contracts until such time as they can demonstrate that
            appropriate remedial action has been taken


4. COMMERCIAL, TERMS AND CONDITIONS, SERVICE CREDIT MECHANISM,
   COMPETITIVE EDGE AND ADDED VALUE


4.1   Tenderers must confirm that they hold the necessary Employer’s Liability, Public Liability and
      Professional Indemnity insurance as outlined in the Terms & Conditions. Copies of the relevant
      documentation must be provided.

4.2   Any contract resulting from this procurement will be subject to the Terms and Conditions of
      Contract (Schedule A). Tenderers must confirm that, if their proposal is shortlisted after
      evaluation, they agree to contract with the Authority on these conditions. The Authority
      reserves the right to reject a tender without further consideration where Tenderers have not
      indicated compliance.

4.3   Tenderers must provide comprehensive detail on how their organisation will contribute to the
      creation of improved cost savings and value for money across the Scottish central government
      sector.

4.4   a.) Tenderers must provide proposals on service credits, against the service levels at Schedule
      B Annex 7.

      b.) In addition tenders must detail the number of qualified interpreters (DPSI - legal) you will
      provide for years 1 to 3 of the contract period. Note: This figure should increase year on year.
      Schedule B Annex 7, numbers 5 to 7 refer.

4.5   Tenderers must complete and return the, Compliance to Specification check list held at Annex
      C to Schedule 2.




                                              Schedule 2-7
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                                                                               April 2009
                                                                   Annex A to Schedule 2


          Details of Referees as requested at paragraph 2.9.1i and 2.9.2g of Schedule 2


 1. Referee Organisation                          Referee Organisation
 Contact Name                                     Contact Name
 Title                                            Title
 Address                                          Address



 Telephone No.
 Service Provided                                 Service Provided
 Period of Contract                               Period of Contract
 Approximate Vale                                 Approximate value



 2. Referee Organisation                          Referee Organisation
 Contact Name                                     Contact Name
 Title                                            Title
 Address                                          Address



 Telephone No.
 Service Provided                                 Service Provided
 Period of Contract                               Period of Contract
 Approximate Vale                                 Approximate value




                                       End of Schedule 2




                                     Schedule 2, Annex A-1
Restricted – Contracts                                                     Reference: 138244
                                                                                   April 2009
                                                                       Annex B to Schedule 2
Annex B to Schedule 2 - Demand Profile

Tenderers should note that the information provided below has been calculated using the most recent
spend data from these organisations from the Central Government sector. These figures have been
extrapolated to help tenderers quantify the scale and scope of this procurement. They are provided to
assist you in preparation of your tender response. The Authority does not guarantee the accuracy of
these figures nor does it guarantee any volumes of usage throughout the life of this Contract.




                                                                                        SCS
                                      £2,000, 0%
                                                                                        COPFS
                                     £7,000, 1%
                                                                                        SLAB
                                £24,000, 2%                                             SCRA
                £200,000, 19%                          £1,000, 0%
                                                                                        SCCRC
                                                                                        RoS




                                                                        £821,000, 78%


                Interpreting Services
         Scottish Central Government 08/09



SCS: Scottish Court Service (£821,000)
COPFS: Crown Office and Procurator Fiscal (£200,000)
SLAB: Scottish Legal Aid Board (£24,000)
SCRA: Scottish Children's Reporter Administration (£7,000)
SCCRC: Scottish Criminal Cases Review Commission (£2,000)
RoS: Register of Scotland (£1,000)

Note: All values are approximate, per annum for financial year 08/09. The Authority does not
guarantee any volumes of usage throughout the life of this Contract.




                                       Schedule 2, Annex B-1
Restricted – Contracts                                               Reference: 138244
                                                                             April 2009
                                                                 Annex B to Schedule 2




                         Translation and Transcription Services
                           Scottish Central Government 08/09



                  FES, £52,000,
                      16%
           HS, £25,000,                                                            COPFS
                8%                                                                 HMIE
       HMIE, £12,400,                                                              HS
            4%                                           COPFS,                    FES
                                                      £233,000, 72%




COPFS: Crown Office and Procurator Fiscal (£233,000)
FES: Forest Enterprise Scotland (52,000)
HS: Historic Scotland (25,000)
HMIE: Her Majesty's Inspectorate of Education (£12,400)

Note: All values are approximate, per annum for financial year 08/09. The Authority does not
guarantee any volumes of usage throughout the life of this Contract.




                                     Schedule 2, Annex B-2
Restricted – Contracts                                                      Reference: 138244
                                                                                    April 2009
                                                                        Annex C to Schedule 2


                         COMPLIANCE TO SPECIFICATION AT SCHEDULE B

                                                          Yes      No           Comments
              Glossary of Terms              Understood
1             Background                     Understood
2             Overview of Requirements       Understood
3             Scope of Requirement           Understood
4             Quality                        Understood
5             Qualifications and             Understood
              Experience                      & Comply
6             Hours of Work                  Understood
                                              & Comply
7             Security                       Understood
                                              & Comply
8             Locations                      Understood
                                              & Comply
9             Management Information         Understood
              Requirements                    & Comply
10            Complaints                     Understood
                                              & Comply
11            Contract Management            Understood
                                              & Comply
12            Service Levels                 Understood
                                              & Comply
13            Invoicing/Order Placement      Understood
              Procedures                      & Comply
14            Continuous Improvements        Understood
                                              & Comply
15            Transitional Arrangements      Understood
                                              & Comply
16            Transition After Expiry        Understood
                                              & Comply
17            Travel and Subsistence         Understood
                                              & Comply
Annex 1       Languages                      Understood
Annex 2       Location SCS/COPFS             Understood
Annex 3       Collaborative Partners         Understood
Annex 4       Code of conduct                Understood
Annex 5       Attendance/Monitoring Form     Understood
Annex 6       Purchase Order Process         Understood
Annex 7       Service Levels and Service     Understood
              Credits
Annex 8       e Procurement List             Understood




                                           End of Schedule 2




                                           Schedule 2, Annex C-1
  CENTRAL GOVERNMENT


PROVISION OF INTERPRETING,
    TRANSLATION AND
 TRANSCRIPTION SERVICES



       SCHEDULE 3



     FORM OF TENDER

  REFERENCE CASE 138244
                                                     Schedule 3
                                                   FORM OF TENDER
Please sign below to acknowledge formal acceptance of the Terms and Conditions of Contract specified in this
Invitation to Tender Ref.: CASE 138244

We, the undersigned, having considered the documents listed below and subject to and upon the Terms and Conditions of
Contract contained in the said documents, offer the provision of the “Services” at the prices entered in the Tender.


          1.   The Invitation to Tender Letter
          2.   Schedule 1     Instructions to Tenderers
          3.   Schedule 2     Tenderer’s Submission Requirements
          4.   Schedule 3     Form of Tender
          5.   Schedule 4     List of proposed subcontractors
          6.   Schedule A     Terms and Conditions of Contract
          7.   Schedule B      Specification
          8.   Schedule C      Pricing Document

Our Tender includes the above list of items and the following:
__________________________________________________________________________________________________
____________________________________________________________________ ( Tenderer to complete as appropriate)

The Authority is not bound to accept this or any Tender for this project, however, any Contract that may result from this Tender
will be subject to Scots Law and the Tenderer hereby irrevocably submits to the jurisdiction of the Scottish Courts.

This Tender remains open for consideration for 6 MONTHS from the date fixed for receiving Tenders.

We understand that the lowest priced Tender will not necessarily be accepted.

By submitting a Tender, we acknowledge that our Tender is a bona fide Tender, intended to be competitive, and that we have
not fixed or adjusted the amount of the Tender by or under or in accordance with any agreement or arrangement with any other
person.

Dated this ______________________ day of ____________________________

Signature                                                        Name:
                                                                 (BLOCK CAPITALS)
Designation:

Duly authorised to sign Tenders for and on behalf of:

Name of Tenderer

Address



Telephone No                                                                    (INCLUDE AREA CODE)

It must be clearly shown whether the Tenderer is a limited liability company, statutory corporation, partnership, or single
individual trading under his own name. Tenders received after the above time and date will not normally be considered.

Name of Contact for this Tender

Position


Tel No:                                                          Email:
Fax No.

                                                     End of Schedule 3
      CENTRAL GOVERNMENT


   PROVISION OF INTERPRETING,
       TRANSLATION AND
    TRANSCRIPTION SERVICES



          SCHEDULE 4



LIST OF PROPOSED SUB-CONTRACTORS

     REFERENCE CASE 138244
                                       Schedule 4

                  List of proposed sub-contractors
The following is a list of the names and addresses of all sub-contractors whom the Tenderer proposes
to use in the direct provision of the Services.



      Service Provided                                      Name & Address




                                        End of Schedule 4
      CENTRAL GOVERNMENT


   PROVISION OF INTERPRETING,
       TRANSLATION AND
    TRANSCRIPTION SERVICES



          SCHEDULE A



TERMS AND CONDITIONS OF CONTRACT

     REFERENCE CASE 138244
Restricted – Contracts                                                                          Ref: 138244
                                                                                                 April 2009



        SCHEDULE A – TERMS AND CONDITIONS OF CONTRACT
1        DEFINITIONS

In these Conditions of Contract unless the context otherwise requires the following terms shall have
the meanings given to them below:

      “Audit Period” is 2 years;

      “Authority” means the Scottish Ministers acting through the Central Government Centre of
       Procurement Expertise (CGCoPE);

      “Baseline Personnel Security Standard” means the personnel security standard developed for
       government staff and contractors as outlined in ‘HMG Baseline Personnel Security Standard – A
       Good Practice Guide to the Pre-Employment Screening of Government Staff and Contractors’
       issued in July 2006 and shall be taken to include any updated version of that standard and any
       other personnel security standard developed for government staff and contractors which is notified
       to the Contractor;

      “Collaborative Partners” means the Authority and the bodies listed in Schedule B Annex 3;

      “Commencement Date” means 13 July 2009;

      “Contract” means the Contract between the Authority and the Contractor consisting of these
       terms and conditions and Schedules B to D and any other documents (or parts thereof)
       specified as forming part of the contract;

      “Contract Term” means 3 years;

      “Crown” means the government of the United Kingdom (including the Northern Ireland
       Executive, the Authority and the Welsh Assembly Government), including, but not limited to,
       government ministers and government departments and particular bodies, persons,
       commissions or agencies from time to time carrying out functions on its behalf;

      “Default” means:-

       (a) any breach of the obligations of the Contractor under this Contract (including, but not limited to,
       any material breach of this Contract or breach of a material term of this Contract and to any
       breach of any undertaking or warranty given under or in terms of this Contract),

       (b) any failure to perform, or the negligent performance of, any obligation under this Contract,

       (c) any breach of any legislation relating to this Contract, or

       (d) any negligence or negligent or fraudulent mis-statement relating to this Contract;

       “Disclosure Scotland” means the body through which persons employed by the Contractor including
       subcontractors are vetted and shall be deemed to include any successor to such body or any other
       person, firm, governmental department, body, agency, institution, authority or corporate body from
       time to time having jurisdiction in relation to security matters at the Premises;

      “Dispute Resolution Period” is 14 days;

      “Expiry Date” means 12 July 2012;

      “Extension Period” is 12 months commencing on the Expiry Date;




                                                Schedule A-1
Restricted – Contracts                                                                            Ref: 138244
                                                                                                   April 2009


      “Force Majeure” means any event or occurrence which is outside the reasonable control of the
       Party concerned and which is not attributable to any act or failure to take preventative action by
       that Party, including fire; flood; violent storm; pestilence; explosion; malicious damage; armed
       conflict; acts of terrorism; nuclear, biological or chemical warfare; or any other disaster, natural or
       man-made, but excluding:

       (a) any industrial action occurring within the Contractor’s or any sub-contractor’s organisation; or

       (b) the failure by any sub-contractor to perform its obligations under any sub-contract;

      “Intellectual Property Rights” means patents, inventions, trade marks, service marks, logos, design
       rights (whether registerable or otherwise), applications for any of the foregoing, copyright,
       database rights, domain names, trade or business names, moral rights and other similar rights or
       obligations whether registerable or not in any country (including but not limited to the United
       Kingdom) and the right to sue for passing off;

      The “Key Personnel” include the contractors contract manager and contract management team;

      The “Prices” are the Prices for the provision of Services specified in Schedule C to this Contract
       or as varied by the Parties in accordance with this Contract;

      The “Professional Indemnity Amount” is £1,000,000;

      The “Public Liability Amount” is £1,000,000;

      “Purchase Order” means an order for the provision of Services placed with the Contractor by a
       Collaborative Partner under a Purchase Order Form;

      “Purchase Order Form” means the form set out in Annex 6 to Schedule B;

      “Services” means the services as specified in Schedule B to this Contract to be provided by the
       Contractor to a Collaborative Partner;

      “Service Credits” means the service credits as specified in Annex 7 to Schedule B to this
       Contract;

      “Service Levels” means the service levels as specified in Schedule B to this Contract;

      “Specification” means the document included in Schedule B to this Contract;

      “Contractor” means [name … address] and includes the Contractor’s Staff;

      “Staff” means all persons employed by the Contractor to perform its obligations under the
       Contract together with the Contractor’s personnel, servants, agents, suppliers and sub-
       contractors used in the performance of its obligations under the Contract;

       “Termination Notice Period” is 3 months.

2        INTERPRETATION
2.1    In this Contract unless otherwise provided:

       (a) words in the singular include the plural, the masculine includes the feminine and the neuter
       and vice versa;

       (b) references to any Act, statute, enactment, order, regulation, statutory instrument or other
       similar instrument shall be construed as references to the Act, statute, enactment, order,
       regulation, statutory instrument or other instrument as amended from time to time;




                                               Schedule A-2
Restricted – Contracts                                                                       Ref: 138244
                                                                                              April 2009


       (c) references to Clauses shall be construed as references to clauses in these Conditions of
       Contract;

       (d) references to any person shall include natural persons and partnerships, firms and
       incorporated bodies and all other legal persons of whatever kind and however constituted and
       their successors and permitted assignees or transferees;

       (e) headings are included in this Contract for ease of reference only and shall not affect the
       interpretation or construction of this Contract.

3       PERIOD OF CONTRACT
3.1    The Contract will commence on the Commencement Date and will continue for the Contract
       Term unless extended or terminated in accordance with this Contract.

3.2    This Contract may be extended at the sole discretion of the Authority for a period of up to one
       Extension Period, provided a notice of extension has been served on the Contractor no later
       than one month prior to the Expiry Date. The provisions of the Contract will apply throughout
       any such period of extension subject to any variation of price pursuant to this Contract.

4       THE SERVICES
4.1    The Contractor shall supply to a Collaborative Partner such of the Services as are specified in a
       Purchase Order made by that Collaborative Partner.

4.2    The Contractor shall begin performing the Services on the date stated in the Purchase Order
       and shall complete them by the date stated in the Purchase Order or continue to perform them
       for the period stated in the Purchase Order (whichever is applicable). The Collaborative
       Partner may by written notice require the Contractor to execute the Services in such order as
       the Collaborative Partner may decide.

4.3    The Contractor will comply with all requirements of this Contract on time and in accordance
       with its terms and to the satisfaction of the Collaborative Partner.

4.4    The Contractor shall perform the Services in accordance with the Contract with the reasonable
       skill, care and diligence of a properly qualified and competent Contractor experienced in
       executing such Services on projects of a similar size, scope, time scale and complexity as this
       Contract and in a workmanlike manner.

5        MANNER OF CARRYING OUT THE SERVICES
5.1    The Contractor shall make no delivery of materials, plant or other things nor commence any
       work on the Premises without obtaining the Collaborative Partner's prior consent which shall not
       be unreasonably withheld.

5.2    Access to the Premises shall not be exclusive to the Contractor but only such as shall enable it
       to carry out the Services concurrently with the execution of work by others. The Contractor shall
       co-operate with such others as the Collaborative Partner may reasonably require by notice.

5.3    All equipment and materials brought on to the Premises shall be at the risk of the Contractor
       and the Collaborative Partner shall have no liability for loss of or damage to any equipment or
       materials unless the Contractor is able to demonstrate that such loss or damage was caused by
       the negligence of the Collaborative Partner.

5.4    On completion of the Services the Contractor shall remove its plant, equipment and unused
       materials and shall clear away from the Premises all rubbish arising out of the Services and
       leave the Premises in a neat and tidy condition.

5.5    The Contractor shall obtain the Authority's prior approval before introducing new methods or
       systems in providing the Services.




                                              Schedule A-3
Restricted – Contracts                                                                          Ref: 138244
                                                                                                 April 2009


6         CONTRACTOR’S PERSONNEL
    6.1   The Contractor shall comply with the rules, regulations, policies, procedures and requirements
          in force at the Premises.

    6.2   The Contractor warrants and represents that all Staff assigned to the performance of the
          Services shall possess and exercise such qualifications, skill and experience as are
          necessary for the proper performance of the Services.

    6.3   The Collaborative Partner may require the Contractor to produce such documentary or other
          evidence as may be required to establish that management, supervisory and other staff
          employed by the Contractor are qualified and fully competent to perform duties under the
          Contract.

    6.4   The Contractor shall be responsible for paying its Staff and, where appropriate, for the
          deduction and payment of National Insurance contributions and PAYE Income Tax applicable
          to its Staff.

7         KEY PERSONNEL
    7.1   Key Personnel shall not be released from providing the Services without the agreement of the
          Authority, except by reason of long-term sickness, termination of employment and other
          extenuating circumstances.

    7.2   Replacement Key Personnel shall not be appointed until the Authority has agreed to the
          replacement. Any replacement Key Personnel shall be of at least equal status or of
          equivalent experience and skills to the Key Personnel being replaced and be suitable for the
          responsibilities of that person in relation to the Services.

    7.3   The Contractor shall ensure that there is no adverse impact on the Services provided to
          Collaborative Partners caused by a change in Key Personnel.

8         SECURITY
    8.1   The Contractor shall adhere to the security requirements included in this Contract.

    8.2   The Contractor shall ensure that all of its Staff who are proposed to carry out work at the
          Premises shall hold a Disclosure Scotland certificate that is no more than 12 months old from
          the date of issue by Disclosure Scotland at the time they carry out work and at the disclosure
          level notified to the Contractor by the Collaborative Partner. The Contractor shall be
          responsible for obtaining the Disclosure Scotland certificates. The Contractor will ensure that
          their member of staff agrees to provide and provides their Disclosure Scotland certificate to
          the Collaborative Partner – through the Contractor – at the Collaborative Partner’s request.

    8.3   The Contractor shall ensure that any of its Staff who are proposed to carry out work at the
          Premises shall obtain an updated Disclosure Scotland certificate whenever requested to do
          so by the Collaborative Partner.

    8.4   The Contractor shall inform the Collaborative Partner in writing within 7 days of the Contractor
          becoming aware of any criminal charge or new criminal conviction or any other event that may
          affect the validity of the Disclosure Scotland certification of any of its Staff. The Contractor
          shall ensure that each member of its Staff is contractually obliged via their terms of
          employment to inform timeously the Contractor of any criminal charge or new criminal
          conviction or any such other event. The Contractor shall ensure that any such member of its
          Staff does not provide the Services until the Collaborative Partner has provided approval.

    8.5   The Contractor shall ensure that it has a suitable number of Staff with valid Disclosure
          Scotland certification at any given time to ensure continuity of Services provision.

    8.6   If and when instructed to do so by the Collaborative Partner, the Contractor shall give to the
          Collaborative Partner a list of names of all persons who are or may be at any time concerned
          with the Services or any part of them, specifying the capacities in which they are so




                                               Schedule A-4
Restricted – Contracts                                                                          Ref: 138244
                                                                                                 April 2009


          concerned, and giving such other particulars and evidence of identity and other supporting
          evidence as the Collaborative Partner may reasonably require.

    8.7   If and when instructed to do so by the Collaborative Partner, the Contractor shall ensure that
          all Staff who are proposed to carry out work at the Premises meets the Baseline Personnel
          Security Standard at the time they carry out work. The Contractor shall retain copies of the
          Baseline Personnel Security Standards on file. These shall be submitted to the Collaborative
          Partner at the Collaborative Partner’s request.

    8.9   The Collaborative Partner reserves the right to audit the processes of the Contractor in
          achieving the Baseline Personnel Security Standard either remotely or via a site visit. The
          Contractor will be provided with one week’s notice of any such audit.

    8.10 The Collaborative Partner may issue security passes for members of the Contractor’s Staff
         and representatives of the Contractor whose names are provided by the Contractor and for
         representatives of the Contractor visiting the Premises for the purposes of admission to the
         Premises and, where the Collaborative Partner does so, a member of Staff or a
         representative shall not be admitted to the Premises unless the said security pass is produced
         by the member of Staff or representative to security or other staff employed by the
         Collaborative Partner. Security passes shall remain the property of the Collaborative Partner
         and shall be surrendered on demand or termination of the Purchase Order.

    8.11 The Contractor shall take the steps reasonably required by the Collaborative Partner to
         prevent unauthorized persons being admitted to the Premises. If the Collaborative Partner
         gives the Contractor notice that any person is not to be admitted to or is to be removed from
         the Premises or is not to become involved in or is to be removed from involvement in the
         performance of the Contract, the Contractor shall take all reasonable steps to comply with
         such notice and if required by the Collaborative Partner the Contractor shall replace any
         person removed under this Clause with another suitably qualified person and procure that any
         security pass issued to the person is surrendered.

    8.12 The decision of the Collaborative Partner as to whether any person is to be admitted to or is
         to be removed from the Premises or is not to become involved in or is to be removed from
         involvement in the performance of the Contract and as to whether the Contractor has
         furnished the information or taken the steps required of him by this Clause shall be final and
         conclusive.

    8.13 The Contractor shall bear the cost of obtaining any certificates or other security approvals and
         for any notice, instruction or decision of the Collaborative Partner under this Clause.

9         CONFLICTS OF INTEREST
    9.1   The Contractor shall take appropriate steps to ensure that neither the Contractor nor any Staff
          is placed in a position where, in the opinion of the Authority, there is or may be an actual or
          potential conflict between the pecuniary or personal interests of the Contractor and the duties
          owed to the Authority or a Collaborative Partner under the provisions of the Contract. The
          Contractor will immediately disclose in writing to the Authority and to any relevant
          Collaborative Partner full particulars of any such conflict of interest which may arise or has
          arisen.

    9.2   The Authority reserves the right to terminate the Contract immediately by notice in writing
          and/or to take such other steps it deems necessary where, in the opinion of the Authority,
          there is or may be an actual conflict, or a potential conflict, between the pecuniary or personal
          interests of the Contractor and the duties owed to the Authority or a Collaborative Partner
          under this Contract. The actions of the Authority pursuant to this Clause shall not prejudice or
          affect any right of action or remedy which shall have accrued or shall thereafter accrue to the
          Authority.




                                                Schedule A-5
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


10     QUALITY MANAGEMENT SYSTEM
10.1 The Contractor shall operate a quality management system for providing the Services where
     this is required by the Specification. The quality management system shall comply with the
     requirements stated in the Specification.

10.2 The Contractor shall comply with an instruction from the Authority to correct a failure to comply
     with the quality management system.

10.3 The Authority will carry out spot checks and full assessment visits periodically for the purposes
     of monitoring the Contractor's progress in implementing the quality management system.
     Notice of full assessment visits will be given at least one working day before the visit. Spot
     checks may take place at any time. During such assessment visits or spot checks all
     documentation reasonably required by the Authority shall be made available to it. The Authority
     will provide a written report to the Contractor following such assessment visits or spot checks.
     The report will comment on standards, adherence to the quality management system and will
     note any improvements required. The Contractor shall be obliged to implement such
     improvements within such period as shall be specified in the report.

11     RETURN OF DOCUMENTS
11.1 The Contractor shall return all documentation and information, and shall ensure that all
     electronic copies of the information are removed from all computer systems, which it holds in
     relation to the Contract, whenever requested to do so by the Authority, or upon termination of
     the Contract.

12     INSTRUCTIONS
12.1 The Collaborative Partner may instruct the Contractor on any aspect of the Services to be
     provided to the Collaborative Partner in respect of a Purchase Order made by that Collaborative
     Partner including altering or adding items to the Specification.

13       CHANGES TO FRAMEWORK AGREEMENT REQUIREMENTS
13.1     The Authority may propose a variation to the Framework Agreement under this Condition only
         where the variation does not amount to a material change in the Framework Agreement or the
         Services.

Procedure for proposing a Variation

13.2     Except where Clause 13.13 applies, the Authority may propose a variation using the
         procedure contained in this Condition 13.

13.3     In order to propose a variation, the Authority shall serve the Contractor with written notice of
         the proposal to vary the Framework Agreement ("Notice of Variation").

13.4     The Notice of Variation shall:-

         13.4.1 contain details of the proposed variation providing sufficient information to allow the
         Contractor to assess the variation and consider whether any changes to the prices set out in
         its Pricing Matrices are necessary; and

         13.4.2 require the Contractor to notify the Authority within 5 working days of any proposed
         changes to the prices set out in its Pricing Matrices.

13.5     Upon receipt of the Notice of Variation, the Contractor has 3 working days to respond in
         writing with any objections to the variation.

13.6     Where the Authority does not receive any written objections to the variation within the
         timescales detailed in Clause 13.5, the Authority may then serve the Contractor with a written
         agreement detailing the variation to be signed and returned by the Contractor within 5 working
         days of receipt.




                                              Schedule A-6
Restricted – Contracts                                                                          Ref: 138244
                                                                                                 April 2009


13.7     Upon receipt of a signed agreement from the Contractor, the Authority shall notify the
         Contractor in writing of the commencement date of the variation.

Objections to a Variation

13.8     In the event that the Authority receives written objections to a variation, the Authority may:-

         13.8.1 withdraw the proposed variation; or

         13.8.2 propose an amendment to the variation.

Changes to the Pricing Matrices

13.9     Where a Contractor can demonstrate that a variation would result in a change to the prices
         set out in its Pricing Matrices, the Authority may require further evidence from the Contractor
         that any changes to costs to the Services Framework will be kept to a minimum.

13.10    The Authority may require the Contractor to meet and discuss any proposed changes to the
         Pricing Matrices that would result from a variation.

13.11    Where a change to the Contractor’s Pricing Matrices is agreed by the Authority, the Authority
         shall notify its acceptance of the change to the Contractor in writing.

13.12    In the event that the Authority and the Contractor cannot agree to the changes to the Pricing
         Matrices, the Authority may:-

         13.12.1 withdraw the variation; or

         13.12.2 propose an amendment to the variation

Variations which are not permitted

13.13    In addition to the provisions contained in Clause 13.1, the Authority may not propose any
         variation which:-

         13.13.1 may prevent the Contractor from performing its obligations under the Framework
         Agreement; or

         13.13.2 is in contravention of any law.

Variations to the Purchase Order

13.14 The Collaborative Partner may from time to time by written notice to the Contractor order any
      variation or addition to any part of the Services as specified in a Purchase Order made by that
      Collaborative Partner.

13.15 The Contractor shall, in so far as it is able, accommodate instructions to vary the Services
      without changes to the Prices. In the event that the change cannot be managed within the
      existing Prices then the Contractor may request an amendment to the Prices and the Contractor
      shall provide to the CGCoPE Strategic Contract Manager a clear statement with satisfactory
      evidence explaining why the Prices should be amended.

13.16 The Collaborative Partner shall notify the Contractor of its decision to accept or reject the
      proposed Price amendment as soon as it is reasonably practical. Whenever possible the
      Contractor shall carry out the change request with immediate effect with no changes to the
      Prices, irrespective of the fact that the Collaborative Partner has not made a decision.




                                               Schedule A-7
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


13.17 In the event that the Collaborative Partner accepts the proposed Price amendment the
      Purchase Order will be amended accordingly and the Contractor shall carry out the variation
      and be bound by the same provisions so far as is applicable as though such variation was
      stated in the Purchase Order.

13.18 In the event that the Collaborative Partner rejects the proposed Price amendment, then the
      change request shall be disregarded and the parties shall continue to perform their obligations
      under the Purchase Order without the variation.

14    SERVICE LEVEL AND SERVICE CREDITS
14.1 The Contractor shall meet the Service Levels specified in this Contract when performing the
     Services for a Collaborative Partner who has placed a Purchase Order in accordance with this
     Contract.

14.2 In the event that the specified Service Levels are not met (excepting any failure caused by the
     actions of the Collaborative Partner) the Collaborative Partner shall be entitled to apply the
     Service Credits specified in Annex 7 to Schedule B.

14.3 In addition to the Service Credits specified above the Collaborative Partner shall be entitled to
     require the Contractor to take all necessary action to ensure that the Contract is performed in
     such a way that the minimum Service Levels are achieved within 30 days.

14.4 If the Contractor does not achieve the Service Levels and the Service Credits do not adequately
     compensate the Collaborative Partner for any costs, expenses or losses suffered as a result,
     then the Collaborative Partner may obtain such other remedies as may be available to it at law,
     including recovering from the Contractor the whole amount of the costs, expenses and losses
     which the Collaborative Partner has suffered in connection with the failure.

14.5 The Contractor shall provide the Collaborative Partner with a monthly report on Service Levels
     within 5 days after the end of each calendar month. The Contractor shall detail its performance
     against each Service Level and shall include the Service Credits the Collaborative Partner shall
     be entitled to deduct.

14.6 If, following receipt of the Contractor's monthly report, the Collaborative Partner does not agree
     that a Service Level has been achieved, then the Contractor shall provide the Collaborative
     Partner with evidence of performance within 5 days after the Collaborative Partner's notification.
     If satisfactory evidence is not provided (and the Collaborative Partner’s decision in this regard is
     final) the appropriate number of Service Credits will be applied.

15     CONTRACTOR’S STATUS
15.1 In carrying out the Services the Contractor shall be an independent supplier and nothing in the
     Contract shall create a contract of employment, a relationship of agency or partnership or a joint
     venture between any of the Collaborative Partners and Contractor and accordingly neither party
     shall be authorised to act in the name of, or on behalf of, or otherwise bind the other party save
     as expressly permitted by the terms of the Contract and the Contractor shall not (and shall
     procure that its Staff do not) say or do anything that might lead any other person to believe that
     the Contractor is acting as the agent of any of the Collaborative Partners.

16    HEALTH AND SAFETY
16.1 The Contractor shall adhere to the health and safety requirements included in this Contract.

17    WARRANTY
17.1 The Contractor warrants and represents that:

       (a) the Contractor has the full capacity and authority and all necessary consents (including but
       not limited to, where its procedures so require, the consent of its parent company) to enter into
       and perform the Contract and that the Contract is executed by a duly authorised representative
       of the Contractor.




                                              Schedule A-8
Restricted – Contracts                                                                          Ref: 138244
                                                                                                 April 2009


       (b) the Contractor shall discharge all its obligations and comply with all requirements of the
       Contract with all due skill, care and diligence including but not limited to good industry practice.

       (c) all obligations of the Contractor pursuant to the Contract shall be performed and rendered by
       appropriately experienced, qualified and trained Staff with all due skill, care and diligence.

       (d) the Contractor shall make good any defect required to ensure compliance with the Contract
       at his own expense and in accordance with good industry practice. In the event that compliance
       cannot be achieved then the Contractor shall be in breach of Contract.

18     DISCRIMINATION
18.1 The Contractor shall not unlawfully discriminate either directly or indirectly on such grounds as
     gender, race, colour, ethnic or national origin, disability, sex or sexual orientation, religion or
     belief, or age and without prejudice to the generality of the foregoing the Contractor shall not
     unlawfully discriminate within the meaning and scope of any law, enactment, order or
     regulation.

19     PRICE
19.1 The Price for the Services shall be as specified in Schedule C to this Contract. In the event that
     the Contract is extended the Authority shall, in the period of 6 months prior to the Expiry Date,
     enter into good faith negotiations with the Contractor (for a period of not more than 30 working
     days) to agree any variation in the Prices.

19.2 If the parties are unable to agree a variation in the Prices, the Contract shall terminate at the
     Expiry Date.

19.3 If a variation in the Prices is agreed between the Authority and the Contractor, the revised
     Prices will take effect from the first day of any period of extension and shall apply during that
     period.

19.4 Option Year 4 - Any price variations for the Option Year 4 will be subject to agreement with the
     Authority. Prices may increase or decrease (through improved efficiencies or deflation, etc).
     Any increases in prices shall not exceed the percentage change in the Office of National
     Statistics’ Consumer Prices Index (CPI) (or another such index specified in the Product Listing)
     between the Commencement Date and the first Price Review Date or between the preceding
     Price Review Date and the applicable Price Review Date (as appropriate).

19.5 For the avoidance of doubt any Interpreter, Translator or Transcriber called as a witness in a
     court case will NOT be paid under the terms of this contract.

20     PAYMENT
20.1 The Collaborative Partner placing the Order will pay the Contractor the Prices for the provision
     of Services supplied in accordance with the Order subject to the satisfactory provision of the
     Services in accordance with the Service Levels.

20.2 Unless otherwise stated in the Contract, payment will be made within 30 days of receipt and
     agreement of invoices, submitted monthly in arrears, for Services completed to the satisfaction
     of the Collaborative Partner.

20.3 Value Added Tax, where applicable, shall be shown separately on all invoices as a strictly net
     extra charge.

21     RECOVERY OF SUMS DUE
21.1 Wherever under this Contract any sum of money is recoverable from or payable by the
     Contractor, that sum may be deducted from any sum then due, or which at any later time may
     become due, to the Contractor under this Contract or under any other agreement or contract
     with the Collaborative Partner.




                                               Schedule A-9
Restricted – Contracts                                                                         Ref: 138244
                                                                                                April 2009


22     AUDIT
22.1 The Contractor shall keep and maintain full and accurate records of the Contract including all
     Purchase Orders and all financial transactions made in connection with the Contract while it
     remains in force and for a minimum of the Audit Period after it has expired or been terminated.
     The Contractor shall on request provide the Authority or its representatives, Audit Scotland and
     such other persons as the Authority may reasonably specify from time to time with access to
     these records. The Contractor shall on request provide the Collaborative Partner or its
     representatives, Audit Scotland and such other persons as the Collaborative Partner may
     reasonably specify from time to time with access to such Purchase Orders and other records
     relating to that Collaborative Partner as may reasonably be specified from time to time.

23     CORRUPT GIFTS OR PAYMENTS
23.1 The Contractor shall not, and shall procure that its Staff shall not, offer or give or agree to give
     any person any gift or consideration of any kind as an inducement or reward in relation to this or
     any other contract and warrants that it has not given or agreed to give any person any such gift
     or consideration. The Contractor shall ensure that it does not breach the terms of the
     Prevention of Corruption Acts, 1889 to 1916 in relation to this or any other contract.

24      SEVERABILITY
24.1 If any provision of the Contract is held invalid, illegal or unenforceable for any reason by any
     court of competent jurisdiction, such provision shall be severed and the remainder of the
     provisions of the Contract shall continue in full force and effect.

25      WAIVER
25.1 The failure of either Party to insist upon strict performance of any provision of this Contract, or
     the failure of either Party to exercise, or any delay in exercising, any right of remedy to which it
     is entitled shall not constitute a waiver of that right or remedy and shall not cause a diminution
     of the obligations established by this Contract.

25.2 No waiver shall be effective unless it is expressly stated to be a waiver and communicated to
     the other party in writing.

25.3 A waiver of any right or remedy arising from a breach of this Contract shall not constitute a
     waiver of any right or remedy arising from any other or subsequent breach of this Contract.

26       PATIENTS, INFORMATION AND COPYRIGHT
26.1     All Intellectual Property Rights in any guidance, specifications, instructions, toolkits, plans,
         data, drawings, databases, patents, patterns, models, designs or other material:

         (a) furnished to or made available to the Contractor by or on behalf of the Authority shall
         remain the property of the Crown;

         (b) prepared by or for the Contractor for use, or intended use, in relation to the performance of
         the Contract shall belong to the Crown and the Contractor shall not, and shall procure that its
         Staff shall not, (except when necessary for the implementation of the Contract) without prior
         approval, use or disclose any such Intellectual Property Rights.

26.2     The Contractor shall obtain approval before using any material, in relation to the performance
         of the Contract which is or may be subject to any third party Intellectual Property Rights. The
         Contractor shall procure that the owner of the rights grants to the Authority a non-exclusive
         licence, or if itself a licensee of those rights, shall grant to the Authority an authorised sub-
         licence, to use, reproduce, and maintain the material. Such licence or sub-licence shall be
         non-exclusive, perpetual, royalty-free and irrevocable and shall include the right for the
         Authority to sub-license, transfer, novate or assign to other members of the Crown, any
         replacement Contractor or to any other third party providing services to the Authority, and
         shall be granted at no cost to the Authority.

26.3     The Contractor shall not infringe any Intellectual Property Rights of any third party and the
         Contractor shall during and after the duration of the Contract indemnify and keep indemnified
         the Authority against all actions, suits, claims, demands, losses, charges, damages, costs and


                                              Schedule A-10
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


         expenses and other liabilities which the Authority may suffer or incur as a result of or in
         connection with any breach of this Clause, except where any such claim relates to: (a) items
         or materials based upon designs supplied by the Authority; and (b) the use of data supplied
         by the Authority which is not required to be verified by the Contractor under any provision of
         the Contract.

26.4     The Authority shall notify the Contractor in writing of any claim or demand brought against the
         Authority for infringement or alleged infringement of any Intellectual Property Right in
         materials supplied or licensed by the Contractor.

26.5     The Contractor shall at its own expense conduct all negotiations and any litigation arising in
         connection with any claim for breach of Intellectual Property Rights in materials supplied or
         licensed by the Contractor, provided always that the Contractor:

         (a) shall consult the Authority on all substantive issues which arise during the conduct of such
         litigation and negotiations;

         (b) shall take due and proper account of the interests of the Authority; and

         (c) shall not settle or compromise any claim without the Authority’s prior written consent (not
         to be unreasonably withheld or delayed).

26.6     The Authority shall at the request of the Contractor afford to the Contractor all reasonable
         assistance for the purpose of contesting any claim or demand made or action brought against
         the Authority or the Contractor for infringement or alleged infringement of any Intellectual
         Property Right in connection with the performance of the Contract and shall indemnify the
         Authority for all costs and expenses (including, but not limited to, legal costs and
         disbursements) incurred in doing so. Such costs and expenses shall not be repaid where
         they are incurred in relation to a claim, demand or action which relates to the matters in
         clauses 26.3(a) and (b).

26.7     The Authority and/or Contractor shall not make any admissions which may be prejudicial to
         the defence or settlement of any claim, demand or action for infringement or alleged
         infringement of any Intellectual Property Right by the Authority or the Contractor in connection
         with the performance of the Contract.

26.8     If a claim, demand or action for infringement or alleged infringement of any Intellectual
         Property Right is made in connection with the Contract or in the reasonable opinion of the
         Contractor is likely to be made, the Contractor may at its own expense and subject to the
         consent of the Collaborative Partner (not to be unreasonably withheld or delayed) either:

         (a) modify any or all of its performance under this Contract without reducing the performance
         or functionality of the same, or substitute alternative performance under this Contract of
         equivalent performance and functionality, so as to avoid the infringement or the alleged
         infringement, provided that the terms herein shall apply with any necessary changes to such
         modified Contract or to the substitute performance under this Contract; or

         (b) procure a licence to use and provide the Services, which are the subject of the alleged
         infringement, on terms which are acceptable to the Authority and any Collaborative Partner
         whose interests may be affected.

26.9     At the termination of the Contract the Contractor shall at the request of the Authority
         immediately return to the Authority all materials, work or records held, including any back-up
         media.

26.10    The provisions of this Clause shall apply during the continuance of the Contract and
         indefinitely after its expiry or termination.




                                              Schedule A-11
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


27      INDEMNITY AND INSURANCE
27.1 Without prejudice to any other rights or remedies of the Collaborative Partner, the Contractor
     shall indemnify the Collaborative Partner against all actions, suits, claims, demands, losses,
     charges, costs and expenses which the Collaborative Partner may suffer or incur as a result of
     or in connection with any loss or damage which may result directly or indirectly from any
     negligent or wrongful act or omission of the Contractor in carrying out the Services for the
     Collaborative Partner under a Purchase Order. The Contractor shall not be responsible for any
     injury, loss, damage, cost or expense if and to the extent that it is caused by the negligence or
     wilful misconduct of the Collaborative Partner or by breach by the Collaborative Partner of its
     obligations under the Contract.

27.2 The Contractor shall have in force and shall require any subcontractor to have in force:

       (a) Employer’s liability insurance in accordance with any legal requirements for the time being in
       force; and

       (b) Public liability insurance against liability in the sum of not less than the Public Liability
       Amount for any one incident and unlimited in total, unless otherwise agreed by the Authority in
       writing; and

       (c) Professional indemnity insurance in the sum of not less than the Professional Indemnity
       Amount for any one incident and unlimited in total, unless otherwise agreed by the Authority in
       writing.

27.3 If requested, the Contractor shall provide the Collaborative Partner with evidence that all
     required insurance policies are in place and are current.

27.4 If the Contractor fails to give effect to and maintain the insurances required by this Contract the
     Collaborative Partner may make alternative arrangements to protect its interests and may
     recover the costs of such arrangements from the Contractor.

27.5 The terms of any insurance or the amount of cover shall not relieve the Contractor of any
     liabilities under the Contract.

27.6 Where the Contractor comprises more than one person, the obligations and liabilities of the
     Contractor under this Contract shall be the joint and several obligations of those persons.

28    CONFIDENTIALITY
28.1 The Contractor shall comply with, and shall ensure that its Staff complies with; the Official
     Secrets Act 1911 to 1989.

28.2 The Contractor shall keep secret and not disclose and shall procure that its Staff keep secret
     and do not disclose any information of a confidential nature obtained by him by reason of this
     Contract except information which is in the public domain otherwise than by reason of a breach
     of this provision.

28.3 The Contractor acknowledges that the Authority and any Collaborative Partner may be subject
     to the requirements of the Freedom of Information (Scotland) Act 2002 and the Environmental
     Information (Scotland) Regulations 2004 and shall facilitate the Authority’s and the
     Collaborative Partner’s compliance with the information disclosure requirements pursuant to the
     same. The Authority and any Collaborative Partner may disclose information in compliance
     with that Act or those Regulations, any other law, or as a consequence of judicial order, or order
     by any court or tribunal with the authority to order disclosure. Further the Authority and any
     Collaborative Partner may also disclose all information submitted to them to the Scottish or
     United Kingdom Parliament or any other department, office or agency of Her Majesty’s
     Government in Scotland, in right of the Scottish Administration or the United Kingdom, and their
     servants or agents; such disclosure shall not be treated as a breach of this Contract.

28.4 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
     after its expiry or termination.


                                              Schedule A-12
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


29     PUBLICITY
29.1 The Contractor shall not make any statement relating to the Contract or publicise the terms of
     the Contract in any way without the prior written consent of the Authority.

29.2 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
     after its expiry or termination.

30    DATA PROTECTION ACT
30.1 The Contractor’s attention is hereby drawn to the Data Protection Act 1998 (“the Act”)

30.2 The Contractor undertakes to comply in all respects with the provisions of the Act and any
     equivalent or associated legislation in relation to all personal data collected and/or processed by
     the Contractor in the provision of the Services and shall not do anything or permit anything to be
     done which might lead to a breach of that Act or the equivalent or associated legislation.

30.3 Without prejudice to the foregoing, the Contractor undertakes:-

       (a) to use all personal data referred to above strictly for the purposes of providing the Services
       in accordance with the terms of this Contract and shall not use such personal data for any other
       purpose whatsoever;

       (b) to have in place appropriate technical and organisational measures to ensure the security of
       the personal data (and to guard against unauthorised or unlawful processing of the personal
       data and against accidental loss or destruction of, or damage to, the personal data);

       (c) not to delete, destroy or remove any of the data without the prior written consent of the
       Authority or where the data relates to a particular Purchase Order, the Collaborative Partner
       who has placed that Purchase Order;

       (d) provide the Authority or any Collaborative Partner with such information as is reasonably
       required to ensure that the Contractor is complying with its obligations under the Act;

       (e) ensure that it does nothing knowingly or negligently which places the Authority or any
       Collaborative Partner in breach of their obligations under the Act.

30.4 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
     after its expiry or termination.

31     INDUSTRIAL ACTION
31.1 The Contractor shall immediately inform the Authority and any Collaborative Partner of any
     actual or potential industrial action whether such action is by their own Staff or others which
     affects or might affect its ability at any time to perform its obligations under this Contract.

31.2 In the event of industrial action the Contractor shall remain responsible for all of its obligations
     under this Contract.

31.3 In the event that the Contractor fails to meet any or all of its obligations under this Contract due
     to industrial action, then the Collaborative Partner shall deduct from the Prices any additional
     costs it incurs in having to provide or ensure the continuity of, the provision of Services in
     respect of a Purchase Order placed under the Contract.

32     REMEDIES CUMULATIVE
32.1 Except as otherwise expressly provided by the Contract, all remedies available to the Authority
     and any Collaborative Partner for breach of this Contract are cumulative and may be exercised
     concurrently or separately, and the exercise of any one remedy shall not be deemed an election
     of such remedy to the exclusion of other remedies.




                                              Schedule A-13
Restricted – Contracts                                                                         Ref: 138244
                                                                                                April 2009


33     DEFAULT NOTICES
33.1 Without prejudice to the Authority’s rights of termination under this Contract, the Authority may
     issue the Contractor with a notice of Default where the Authority considers that Default has
     occurred. The notice of Default shall include the date and a description of the Default, and
     where appropriate details of the Purchase Order to which the Default relates, as well as the
     Authority's required remedy and the time period within which the remedy should be completed.
     Where the required remedy has not been completed within the time period stipulated by the
     Authority, the Authority may undertake the Contract itself, or engage a third party to do so and
     recover the full costs of such action from the Contractor, or issue a notice of termination in
     accordance with the provisions of this Contract.

34     TERMINATION
34.1 The Contractor shall notify the Authority in writing upon the occurrence of any of the following
     events:

       (a) there is a change of control (as defined by section 416 of The Income and Corporation
       Taxes Act 1988) of the Contractor; or

       (b) the Contractor passes a resolution that it be wound-up, or a Court makes an order that the
       Contractor be wound-up, in either case otherwise than for the purposes of reconstruction or
       amalgamation, or circumstances arise which would enable a Court to make such an order; or

       (c) an administrator, manager or receiver is appointed to the Contractor or over all or any part of
       the property which may, from time to time, be comprised in the property and undertaking of it, or
       circumstances arise which would entitle a Court to appoint such an administrator, manager or
       receiver or the Contractor makes any composition or arrangement with or for the benefit of its
       creditors, or makes any conveyance or assignment for the benefit of its creditors; or

       (d) the Contractor makes voluntary arrangements for a composition in satisfaction of its debts or
       a scheme or arrangements of its affairs or is otherwise unable to pay its debts within the
       meaning of section 123 of the Insolvency Act 1986; or

       (e) the Contractor becomes bankrupt or shall have a receiving order or administration order
       made against him or appears unable to pay or to have no reasonable prospect of being able to
       pay a debt within the meaning of section 123 of the Insolvency Act 1986 shall become
       apparently insolvent within the meaning of the Bankruptcy (Scotland) Act 1985, or any
       application shall be made under the Bankruptcy or Insolvency Act for the time being in force for
       sequestration of its estate or a trust deed shall be granted by him on behalf of its creditors; or

       (f) any events similar to those described above occur under the law of any other jurisdiction to
       which the Contractor is subject.

34.2 On the occurrence of any of the events described in Clause 34.1 above and without prejudice to
     any other right or remedy which the Authority may have, the Authority may terminate the
     Contract by written notice to the Contractor with immediate effect.

34.3 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
     may terminate the Contract by written notice to the Contractor with immediate effect if the
     Authority determines in their sole opinion that the Contractor has failed to achieve Service
     Levels set in accordance with the Contract. (Annex 7 to Schedule B and Paragraph 14 of
     Schedule A refer.)

34.4 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
     may terminate the Contract by written notice to the Contractor with immediate effect in the event
     that the Contractor commits a Default and:

       (a) the Default is capable of remedy and the Contractor has failed to remedy the Default as
       required by this Contract; or

       (b) the Default is not in the opinion of the Authority capable of remedy.


                                              Schedule A-14
Restricted – Contracts                                                                        Ref: 138244
                                                                                               April 2009


34.5 Where termination occurs as a result of Clause 34.4, the Authority may:

       (a) recover from the Contractor the amount of any loss suffered by the Authority resulting from
       termination, including the cost reasonably incurred by the Authority of making other
       arrangements for the provision of the Services to the Collaborative Partners and any additional
       expenditure incurred by the Authority throughout the remainder of the Contract; and

       (b) recover from the Contractor any additional expenditure incurred by the Collaborative
       Partners for the Services which would otherwise have been provided throughout the remainder
       of the Contract.

34.6 Without prejudice to the Authority’s other rights of termination under this Contract, the Authority
     may terminate the Contract at any time by giving a minimum of the Termination Notice Period.

34.7 Termination in accordance with this Clause shall not prejudice or affect any right of action or
     remedy which shall have accrued or shall thereafter accrue to either the Contractor or the
     Authority.

34.8 On termination:

       (a) the Contractor will fulfil any Purchase Orders previously issued under the Contract unless
       instructed otherwise by the Authority or any Collaborative Partner which placed any such Order;

       (b) the Contractor will not accept any further Purchase Orders under the Contract and will do no
       further work under the Contract other than instructed by the Authority.

35     ASSIGNATION AND SUB CONTRACTING
35.1 The Contractor shall not assign or sub-contract or otherwise transfer by any means whatsoever
     any rights or other interest or obligations which it may have in or under the Contract without the
     prior written consent of the Authority.

35.2 No assignation, sub-contracting or other disposal or transfer of any right or interest or obligation
     which it may have in or under the Contract by the Contractor shall have the effect of relieving it
     of the responsibility to perform any duty, function, liability, obligation or responsibility owed to
     the Collaborative Partner in terms of the Contract, notwithstanding that the Authority has agreed
     to such assignation, sub-contracting or other disposal or transfer. The Contractor shall remain
     at all times bound to fully implement the terms of the Contract and shall be liable for the acts
     and omissions of its assignees and sub-contractors as if they were acts and omissions of the
     Contractor.

35.3 The Contractor shall provide the Authority with a copy of any deed or agreement formally
     recording any assignation, sub-contracting or other disposal or transfer of any right or interest or
     obligation which it may have in or under the Contract if requested to do so in writing.

35.4 Where the Contractor enters into any sub-contract in respect of the performance of the
     Services, it shall cause a term to be included in such sub-contract which requires payment to be
     made to the sub-contractor by the Contractor of all sums due by the Contractor in terms of such
     sub-contract within a specified period not exceeding 30 days from receipt by the Contractor of a
     valid invoice in respect thereof from the sub-contractor.

36      TRANSFER OF UNDERTAKINGS
36.1 The Contractor recognises that the Transfer of Undertakings (Protection of Employment)
     Regulations 2006 (TUPE) may apply in respect of the Contract, and that for the purposes of
     those Regulations, the undertaking concerned (or any relevant part of the undertaking) shall (a)
     transfer to the Contractor on the commencement of the Contract; (b) transfer to another
     Contractor on the expiry of the Contract.

36.2 During the period of six months preceding the expiry of the Contract or after the Authority has
     given notice to terminate the Contract or the Contractor stops trading, and within 20 working
     days of being so requested by the Authority or any prospective Contractor for the purposes of


                                             Schedule A-15
Restricted – Contracts                                                                       Ref: 138244
                                                                                              April 2009


       competitive tendering, the Contractor shall fully and accurately disclose to the Authority,
       prospective Contractor or to any person nominated by the Authority information relating to
       employees engaged in providing the Services in relation to the Contract in particular, but not
       necessarily restricted to, the following:

       (a) the total number of personnel whose employment with the Contractor is liable to be
       terminated at the expiry of this Contract but for any operation of law; and

       (b) for each person, age and gender, details of their salary, date of commencement of
       continuous employment and pay settlements covering that person which relate to future dates
       but which have already been agreed and their redundancy entitlements (the names of individual
       members of staff do not have to be given); and

       (c) information about the other terms and conditions on which the affected staff are employed,
       or about where that information can be found; and

       (d) details of pensions entitlements, if any.

36.3 The Contractor shall permit the Authority, any prospective Contractor or any other person
     nominated by the Authority to use the information for the purposes of TUPE and of re-tendering.
     The Contractor will co-operate with the re-tendering of the contract by allowing the transferee to
     communicate with and meet the affected employees and/or their representatives.

36.4 The Contractor agrees to indemnify the Authority fully and to hold it harmless at all times from
     and against all actions, proceedings, claims, expenses, awards, costs and all other liabilities
     whatsoever in any way connected with or arising from or relating to the provision of information
     under this Clause.

36.5 In the event that the information provided by the Contractor in accordance with this Clause
     becomes inaccurate, whether due to changes to the employment and personnel details of the
     affected employees made subsequent to the original provision of such information or by reason
     of the Contractor becoming aware that the information originally given was inaccurate, the
     Contractor shall notify the Authority of the inaccuracies and provide the amended information.
     The Contractor shall be liable for any increase in costs the Authority may incur as a result of the
     inaccurate or late production of data.

36.6 The provisions of this Clause shall apply during the continuance of the Contract and indefinitely
     after its expiry or termination.

37     NOTICES
37.1 Except as otherwise expressly provided within the Contract, any notice given under or pursuant
     to the Contract must be in writing.

37.2 Any notice issued in terms of this Contract shall be sent by hand, post, registered post,
     recorded delivery or electronic communication (as defined by the Electronic Communications
     Act 2000). Such notices shall be addressed to the other party in the manner shown in this
     Contract, on the Purchase Order or to such other address as the party may by notice to the
     other have substituted. Notice shall be deemed to be given on the day when in the ordinary
     course of the means of transmission it would have been received by the addressee in normal
     business hours.

38     DISPUTE RESOLUTION
38.1 Where there are any differences or questions between the Authority and Contractor with
     respect to any matter or thing arising out of or relating to the Contract, other than a matter or
     thing as to which the decision of the Authority is under the Contract to be final and conclusive,
     the parties shall in good faith attempt to reach agreement through discussion within a period of
     no more than the Dispute Resolution Period. The parties may choose to alter the time required.

38.2 Where no agreement can be reached through discussion, the parties shall refer the matter to a
     single arbiter to be mutually agreed and chosen by the parties for that purpose or if the parties


                                               Schedule A-16
Restricted – Contracts                                                                         Ref: 138244
                                                                                                April 2009


       are unable to agree as to the appointment of an arbiter, chosen by the President for the time
       being of the Law Society for Scotland on the application of either party. Any such reference to
       arbitration shall be deemed to be an agreement to refer to arbitration within the meaning of the
       Arbitration (Scotland) Act 1894.

38.3 The Contractor shall ensure that it continues to meet all of its contractual obligations during any
     ongoing dispute.

39     INSPECTION OF PREMISES AND NATURE OF SERVICES
39.1 The Contractor is deemed to have inspected the Premises before tendering so as to have
     understood the nature and extent of the Services to be carried out and satisfied himself in
     relation to all matters connected with the Services and Premises.

39.2 The Collaborative Partners shall, at the request of the Contractor, grant such access as may be
     reasonable for this purpose subject to the provisions relating to security as provided for under
     this Contract.

40     GOVERNING LAW
40.1 This Contract shall be governed by and construed in accordance with Scots law and the
     Contractor hereby irrevocably submits to the jurisdiction of the Scottish courts. The submission
     to such jurisdiction shall not (and shall not be construed so as to) limit the right of the Authority
     to take proceedings against the Contractor in any other court of competent jurisdiction, nor shall
     the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in
     any other jurisdiction, whether concurrently or not.

41     COMPLIANCE WITH THE LAW
41.1 The Contractor shall, in supplying the Services and all other obligations incumbent upon it in
     terms of this Contract, comply in all respects with, and shall ensure its Staff comply with, all
     relevant legislation (including statutory instruments, orders, rules and regulations) and all
     relevant byelaws, regulations, rules or orders made by any appropriate local or regulatory
     authority or body as may from time to time be applicable.

41.2 If the cost to the Contractor of the performance of this Contract shall be increased by reason of
     the making after the date of this Contract of any relevant law or any relevant order, regulation or
     bye-law having the force of law that shall be applicable to this Contract the amount of such
     increase shall be borne by the Contractor except where the relevant law, order, regulation or
     bye-law having the force of law is specific to the Authority and/or the provision of the Services in
     which case the terms of clause 13 shall apply.

42     NON EXCLUSIVITY
42.1 Nothing in this Contract shall be construed as creating an exclusive arrangement with the
     Contractor for the provision of Services as specified in this Contract and the Collaborative
     Partners specifically reserve the right to enter into any other agreement for the provision of
     those Services. None of the Collaborative Partners are under any obligation to place any
     Purchase Orders with the Contractor.

43     CONTRACTOR LEVY CLAUSE
43.1 The Contractor will facilitate the introduction of a Contractor levy as notified by the Authority to
     the Contractor at any time during the period of the Contract or any extension.

44      FORCE MAJEURE
44.1 Neither Party shall be liable to the other Party for any delay in performing, or failure to perform,
     its obligations under the Contract to the extent that such delay or failure is a result of Force
     Majeure. Notwithstanding the foregoing, each Party shall use all reasonable endeavours to
     continue to perform its obligations under the Contract for the duration of such Force Majeure.
     However, if such Force Majeure prevents either Party from performing its material obligations
     under the Contract for a period in excess of 6 Months, either Party may terminate the Contract
     with immediate effect by notice in writing.




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44.2 Any failure or delay by the Contractor in performing its obligations under the Contract which
     results from any failure or delay by an agent, sub-contractor or supplier shall be regarded as
     due to Force Majeure only if that agent, sub-contractor or supplier is itself impeded by Force
     Majeure from complying with an obligation to the Contractor.

44.3 If either Party becomes aware of Force Majeure which gives rise to, or is likely to give rise to,
     any failure or delay on its part as described in clause 44.1 it shall immediately notify the other
     by the most expeditious method then available and shall inform the other of the period for which
     it is estimated that such failure or delay shall continue.

45       SUSTAINABLE DEVELOPMENT

45.1 The Contractor must comply with the Authority’s sustainable development strategy with respect
     to the delivery of this Contract. The Contractor’s policies and processes will support the
     Authority’s ‘Greener Scotland’ strategic objective including: a proactive approach to sustainable
     consumption and the efficient use of resources; consideration given to social and environmental
     consequences; policies which ensure that business activities have a direct positive impact on
     climate change and energy; and, policies which encourage natural resource protection and
     environmental enhancement.




                                        End of Schedule A




                                            Schedule A-18
  CENTRAL GOVERNMENT

PROVISION OF INTERPRETING,
    TRANSLATION AND
 TRANSCRIPTION SERVICES



       SCHEDULE B


      SPECIFICATION


 REFERENCE: CASE 138244
Restricted – Contracts                                   Ref: 138244
                                                          April 2009



                                         Schedule B

                                         Specification

Glossary of Terms


1.       Background

2.       Overview of Requirements

3.       Scope of Requirement

4.       Quality

5.       Qualifications and Experience

6.       Hours of Work

7.       Security

8.       Locations

9.       Management Information Requirements

10.      Complaints

11.      Contract Management

12.      Service Levels

13.      Invoicing/Order Placement Procedures

14.      Continuous Improvements

15.      Transitional Arrangements

16.      Transition After Expiry

17.      Travel and Subsistence


Annex 1: Languages

Annex 2: Location SCS/COPFS

Annex 3: Collaborative Partners

Annex 4: Code of conduct

Annex 5: Attendance/Monitoring Form

Annex 6: Purchase Order Process

Annex 7: Service Levels and Service Credits

Annex 8: e Procurement List




                                           Index Page
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                                           Schedule B
                                           Specification


                                      1.      Glossary of Terms

“The Authority” – Within the context of this contract, the Authority refers to the Scottish Ministers.
The Authority will be responsible for the formulation and approval of the tender documents, award
decisions and will act on behalf of the central government Collaborative Partners on all matters of
strategic contract management.

“CGCoPE” – Central Government Centre of Procurement Expertise. A division within the Scottish
Procurement Directorate responsible for facilitating User Intelligence Groups and collaborative
procurement exercises for goods and services classified as Category B following the review of public
procurement in Scotland (McClelland Report).

“CGCoPE Strategic Contract Manager” – The individual who will act on behalf of Collaborative
Partners, and serve as the sole point of contact, for all contractual matters. The Strategic Contract
Manager will take receipt of consolidated management information, and will facilitate contract review
meetings with the Contractors’ Contract Manager. They will monitor agreed service levels, ensure the
satisfactory resolution of any strategic contractual disputes or complaints and will work on an ongoing
basis with the Collaborative Partner’s Contract Manager to confirm that consistent levels of service
are delivered.

“Collaborative Partners” – Within the context of this contract, the term Collaborative Partners refers
to all Directorates and Agencies of the Scottish Government and Non-Departmental Public Bodies
(NDPBs) who opt to use the contract for Interpreting, Translation and Transcription Services. This
may also include the Scottish Parliamentary Corporate Body (SPCB), the Forestry Commission, the
Scotland Office, the Student Loans Company Ltd and the Seafish Industry Authority. A list of all
Collaborative Partners can be viewed in Annex 3. This is correct at time of writing.

“Collaborative Partner’s Contract Manager” – The individual who takes operational responsibility
for the day-to-day management of the contract. Typically a Manager within the Collaborative Partners
organisation. The Collaborative Partner’s Contract Manager – or nominated individual – will liaise
directly with Contractor(s) for all Interpreting, Translation and Transcription Services including local
management information. They will work with the Strategic Contract Manager and Collaborative
Partners across central government to monitor overall customer satisfaction, continuous improvement
and development of best practice.

“User Intelligence Group (UIG)” – Within the McClelland Report it was recommended that
organisations establish UIG’s to help co-ordinate requirements and specifications so that procurement
functions can rationalise the content of tenders and contracts to obtain best value. The UIG provides
feedback to procurement on the services provided to the wider internal user community and – under
procurement supervision – is a forum in which suppliers can demonstrate their offerings.

“Assignment” – The period during which the Interpreter, Translator Transcriber is supplied by the
Contractor to render services to the Collaborative Partner.

“Interpreter” – A person who accurately conveys the meaning of speech from one language to
another.

“Translator” - A person who accurately conveys the meaning of written words from one language to
another.

“Transcriber” – A person who accurately conveys communication from text or speech or other forms
of media from one language to another.




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1.       BACKGROUND

1.1      In 2005, the then Minister for Finance and Public Sector Reform requested that a review of
         public procurement in Scotland be undertaken. John F. McClelland CBE carried out this
         review and his report and recommendations were published in March 2006. To view the
         report please follow the link below:

McClelland Report

1.2      One of the most significant opportunities highlighted in the McClelland Report was that of
         collaborative working across the public sector. This would:

        encourage better sharing of resources;
        create improved cost savings across the sector;
        support a more efficient and less complex interface to suppliers; and,
        improve sharing of best practice and market intelligence.

1.3      This contract for Interpreting, Translation and Transcription services, comes as a direct result
         of implementing the recommendations of the McClelland Report and has been classified as a
         Category B commodity i.e. – central government sector specific. Whilst the contract will not
         be mandated across the Collaborative Partners, organisations within the central government
         sector will be encouraged to use it by the CGCoPE (Central Government Centre of
         Procurement Expertise) Supervisory Board.

1.4      It is the intention that Collaborative Partners will look to migrate to the new contract as and
         when they reach the conclusion of their current contractual arrangements. At their own
         discretion, Collaborative Partners may opt to terminate their current contractual arrangements
         early, should they decide this to be in their best interests.

1.5      Further information on the Scottish Government can be found by accessing the following link:

www.Scotland.gov.uk/Home

2.       OVERVIEW OF REQUIREMENTS

2.1      The Scottish Ministers (herein referred to as “the Authority”) require to establish a framework
         contract on behalf of central government organisations, for the provision of Interpreting,
         Translating and Transcription services , on behalf of the Scottish Government, its Agencies,
         Associated Departments and NDPBs plus the Scottish Parliamentary Corporate Body
         (SPCB), the Forestry Commission, the Student Loans Company Ltd, Business Stream Ltd the
         Scotland Office and the Seafish Industry Authority (herein referred to as the “Collaborative
         Partners”).

2.2      The Scottish Ministers (including Agencies) acting through CGCoPE , Scottish Non-
         Departmental Public Bodies, offices in the Scottish Administration which are not ministerial
         offices, cross border public authorities within the meaning of section 88(5) of the Scotland Act
         1998, the Scotland Office, the Scottish Parliamentary Corporate Body, special health boards,
         the Forestry Commission, Scottish Futures Trust, Student Loans Company, Business Stream
         Ltd any public body established by or under the Scotland Act 1998 or Act of the Scottish
         Parliament, any association of or formed by one or more of the above, bodies financed wholly
         or mainly by one or more of the above, bodies subject to management supervision by one or
         more of the above and bodies more than half of the board of directors or members of which,
         or, in the case of a group of individuals, more than half of those individuals, being appointed
         by one or more of the above.




                                              Schedule B-2
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2.3      The Central Government Centre of Procurement Expertise (CGCoPE), in collaboration with
         the wider central government sector, is seeking to place an Interpreting, Translation and
         Transcription Services Framework Agreement for delivery throughout Scotland.

2.4      Primarily this services will be to provide an Interpreting (face to face), Translation and
         Transcription services to the Scottish Court Service (SCS), the Crown Office and Procurator
         Fiscal Service (COPFS), the Scottish Legal Aid Board (SLAB) and the Scottish Children's
         Reporter Administration (SCRA), although other Scottish Central Government organisations
         will make use of this service.

2.5      The Authority does not guarantee that any or all of the central government Collaborative
         Partners will opt to use this Framework, nor does the Authority guarantee any volumes of
         usage throughout the life of this contract. However, in order to provide an indication of the
         potential scale of the requirement, research conducted into spend levels on Interpreting,
         Translating and Transcription services indicates an annual spend in the region of £4 - £6
         million.


3.       SCOPE OF REQUIREMENTS

3.1      GENERAL


3.1.1    The Authority requires Contractors to provide comprehensive spoken language interpreting
         services, document translation and the transcription and translation from word documentation
         or electronic media into word documents, to fulfil the current and evolving needs of the
         Collaborative Partners.

3.1.2    The scope of service from the SCS, is a responsibility for arranging spoken language
         interpreters for certain court proceedings. The vast majority of the requirement for these
         interpreting services will be for those accused in criminal court proceedings that are unable to
         speak or understand English, but there may be occasions when an interpreter is required for
         civil proceedings.

3.1.3    Spoken language Interpretation Services are required to be provided by qualified and
         experienced personnel to interpret a wide range of languages. The aim of the Services is to
         arrange interpreting facilities, as and when required for accused persons and others, when
         instructed to do so by SCS.
3.1.4    SCS premises are located across the length and breadth of Scotland, from Lerwick in the
         north to Stranraer in the south-west. However the bulk of court business is carried out at the
         courts in Edinburgh and Glasgow and in the central belt of Scotland.

3.1.5    The COPFS also has responsibility for instructing interpreting services for prosecution
         witnesses, and for the translation and transcription of style documentation, tapes and other
         forms of electronic media in the course of case preparation for court. In addition, with the
         increase in cross border liaison in relation to the investigation and prosecution of crime and
         victim awareness, there is a developing requirement for the translation and transcription of
         both court documentation and correspondence for issuing to individuals and to foreign
         prosecution agencies. Some of this can be sensitive in nature. In relation to interpreting
         requirements, the police provide an assessment of communication and language needs in the
         police report and advise the Procurator Fiscal if interpreting services are required.

3.1.6    Whilst there is a heavy emphasise on the requirements of our “legal” collaborative partners,
         predominantly the Scottish Court Service (SCS), the Crown Office and Procurator Fiscal
         (COPFS), as well as Scottish Legal Aid Board (SLAB) and Scottish Children's Reporter
         Administration (SCRA); other Scottish central government organisations will make use of the
         services.




                                              Schedule B-3
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3.2      INTERPRETERS

3.2.1    The Authority requires interpreting services in a wide range of spoken languages. A schedule
         showing language use in the period 2008/9 is included at Annex 1.

3.2.2    The Contractor shall provide a comprehensive Interpreting Service from English into most
         languages and from those languages into English or other languages. The languages listed
         at Annex 1 are those that have been most commonly required and Contractors need to give
         an indication of their ability to provide service for those languages. Contractors may from
         time to time be required to provide Interpreters able to interpret languages not on this list.

3.2.3    The Contractor’s staff delivering the Services must be suitably qualified and competent for the
         Services they are to provide and have agreed to abide by the terms within the Code of
         Conduct included in Annex 4 of this document. Information which they may acquire in
         delivering the Services must be held in the strictest confidence.

3.2.4    Providing the qualifications and experience of the Interpreter meets our requirements, the
         preferred option is that Contractors will supply interpreters who live in the area and can travel
         most economically to the venue where the service will be delivered. It is anticipated that the
         successful Contractor will have a “pool” of interpreters who live in or around the main centres
         of population and are available within the agreed time frame to deliver the most frequently
         needed languages as listed in Annex 1.

3.3      METHOD

3.3.1    For each assignment a letter of instruction will be issued (see example at Annex 6). This may
         be as a follow-up to a telephone call in the case of short-notice requests.

3.3.2    A copy of the charges, where applicable, (copy summary complaint or copy indictment) will be
         provided for each case. In the case of instructions for witnesses for case preparation, a copy
         complaint or indictment may not be available in which case a description of the offences
         which may make up a complaint or indictment will be provided.

3.3.3    For each interpreter provided for an assignment a statement (as referred to in paragraph 5
         “Qualifications”) must be provided.

3.3.4    It is not intended that a copy of the Code of Conduct in Annex 4 will be issued each time an
         interpreter is requested, however, every interpreter must have seen, read and signed a copy
         of the Code of Conduct. The Contractor should store a copy of the signed Code of Conduct
         as it may be required to be viewed at a later date.

3.3.5    On completion of each assignment the interpreter must complete the Interpreter Attendance /
         Monitoring Form (see Annex 5). The interpreter must sign the declaration that they have read
         and understood the Code of Conduct and that the fees submitted are as per the Framework
         Agreement.

3.4      DELIVERY

3.4.1    Collaborative Partners will aim to give a minimum of two weeks written notice in instructing an
         interpreter, but such a period cannot be guaranteed. There will be some cases where short
         notice, 24 hours or same day, requests for services will be necessary.

3.4.2    Requests for the Services may come via a telephone call followed up by a written request
         from staff at the Collaborative Partners offices, or by a written request from collaborative
         partners’ staff. A member of staff will notify the Contractor of the language required, the name
         of the individual requiring an interpreter, and the date, time and venue of where the Interpreter
         is to attend. The Contractor must confirm within 24 hours of receiving the call the name,
         qualifications and experience of the Interpreter who will attend. Upon arrival the Interpreter



                                              Schedule B-4
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                                                                                           April 2009


         must report to the Reception point where a member of Collaborative Partners e.g. SCS staff
         will take their name and the name of the client.

3.4.3    The Contractor will provide a 24 hour, 7 days a week reservation line for receiving short
         notice requests e.g. requests made by the Police on behalf of one of the Collaborative
         Partners.

3.5      SCOPE OF LANGUAGES AND LOCATION

3.5.1    Please complete the table in Annex 1 indicating the languages covered by your offer and the
         number of employees who would be available for each language.

3.5.2    State clearly which courts/offices/areas you can service by placing the number associated
         with the court (see Annex 2) in the column.

3.5.3    Please also indicate the number of such employees who possess a Diploma in Public Service
         Interpreting (DPSI)(Scottish Legal Option). Details of employees who hold a qualification felt
         to be an equivalent to a DPSI should be supplied as part of Additional Information within this
         tender specifying the qualification and number of employees in possession of such.

3.5.4    The languages currently most commonly requested by SCS are indicated in bold; this
         information is for reference only and does not indicate future requirements.

         Contractors are required to keep up to date regarding other nationalities / languages that are
         or will become more of a demand (e.g. change of Government policy on immigration, intakes
         of refugees into the region etc).

3.5.5    Within the delivery arrangements outlined above, the Contractor should ensure that the
         allocation of an interpreter to deliver the Services fully takes account of the nationality, ethnic /
         religious background, gender orientation and health considerations of both the Interpreter and
         the Collaborative Partner client so as to avoid the possibility of conflict. The Contractor should
         include information when proposing an interpreter that this has been considered, so as to
         avoid the possibility of this or any other type of conflict.


3.6      TRANSLATION AND TRANSCRIPTION SERVICES

3.6.1    The Contractor shall provide a comprehensive translation and transcription service from
         English into most languages and from those languages into English or other languages. The
         languages listed at Annex 1 are those most commonly required and Contractors need to give
         an indication of their ability to provide service for those languages.

3.6.2    The translation and transcription service provided will include:

         a.        Text to text
         b.        Speech (audio) to text including tape recordings and other electronic media, audio
         c.        and video, to text
         d.        Text to speech (audio) – including tape recordings and other electronic media, audio
                   and video
         e.        Braille – or other tactile or touch formats


3.6.3    The Contractor will provide a service which will be available between 8am – 6pm Monday to
         Friday of each week and on bank holidays if required. The service will have a single access
         Gateway for all customer organisations. The computer software to be used must be agreed
         with the Collaborative Partner and updated as necessary to ensure effective service
         provision. (Note computer software needs to be secure for electronic transfer of court
         documents).




                                                Schedule B-5
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                                                                                           April 2009


3.6.4    All interpreters, translators and transcribers carrying out interpreting assignments translation
         and transcription work must have permission to work in the UK.

3.6.5    For translation and transcription, the Contractor will be required to provide the following five
         levels of turnaround time (one of which levels will be selected by the Collaborative Partner for
         each individual order);

         a.        24 hours

         b.        48 hours

         c.        Three working days

         d.        Five working days

         e.        Ten working days

         In some cases there may be a request for services to be provided within 24 hours i.e. same
         day delivery.

3.6.6    It is envisaged that occasionally there will be requirements for large scale work that cannot be
         fitted within these timescales: for example, a 500 page document to be transcribed and
         translated, involving design work.


3.6.7    The Collaborative Partner will specify the nature of the service required, for example:


         a.       Whether an exact or loose transcription or translation is required (in the majority of
         instances, as the documentation will potentially be required for court proceedings, an exact
         translation and/or transcription will be required);

         b.    Whether a specialist translation is required, for example technical, scientific, legal,
         and medical or similarly specialist category;

         c.        Whether there is a design, illustration or type setting requirement;

         d.        Whether proof-reading is required;

         e.       Whether experience, knowledge, or command of specialist terminology of the subject
         area is required;

         f.        Whether the work carried a classified security rating;

         g.        Whether there are any partiality or conflict of interest considerations; and

         h.       Whether there is a localisation issue, including whether information is culturally
         sensitive, appropriate to a wide range of reading levels, or too colloquial or academic.


3.6.8    Material to be translated and transcribed will include but not be limited to the following types:


         a.        Court documentation, including, but not exclusively, statements, summonses,
                   complaints, copy indictments
         b.        Departmental websites
         c.        Publications
         d.        Forms and leaflets
         e.        Posters
         f.        Press advertisements



                                                Schedule B-6
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         g.        Correspondence to and from customers and the general public, both within and
                   outwith the UK
         h.        Correspondence and other court related documentation from EU and other
                   Governments, their courts and prosecution authorities
         i.        Policy papers from EU and other Governments
         j.        Transcripts of Digital TV Channels


3.6.9    The Authority intends to carry out an independent review on up to 2% of all translations and
         transcriptions and the results of these reviews will be submitted to the relevant user. This
         information will be made available to the contractor at the regular management meetings.

3.6.10 Where required, translations and transcriptions will be completed by a UK-based translator or
       transcriber.

3.6.11 The Contractor is required to maintain consistency of style and terminology using available
       electronic media as appropriate and available for the purpose. The Contractor should aim to
       use this to reduce translation spend and improve timescales on pro-forma letters and
       frequently repeated documents. The Contractor will ensure that maximum benefits are
       achieved by the Collaborative Partner as a result of this approach and will ensure that there
       are reduced costs as there is no need to pay again for standard text which has already been
       translated. Contractors must apply an appropriate discount in relation to matched or repeated
       text, and will identify at the time of requisitioning documents to which the discounting will
       apply. Contractors should aim to improve quality and consistency and speed up the
       translation process.

3.7      Ancillary Services

3.7.1    In addition to normal translation and transcription services, the Contractor will be required to
         provide as required:

         a.        Proofreading
         b.        Typesetting
         c.        Artwork
         d.        Terminology advice
         e.        Adaptation of translated text to the needs of the target audience
         f.        Post editing
         g.        Checking of printed proofs

3.8      Additional Requirements


         a.        An interpreting, translation and transcription service for languages other than those
                   listed at Annex 1.

         b.        A single point of contact for all users of the service;

         c.        A service for receiving and processing requests from individual Collaborative Partners
                   and for opening accounts for and issuing invoices to each of those individual
                   business units;

         d.        Provision for moving to electronic invoicing at the outset of or during the term of the
                   Contract;

         e.        A standard order form, the format to be agreed with the Authority;

         f.        An effective, efficient, and economic process for the transmission of material between
                   the ordering point and the Contractor. This must make maximum use of electronic
                   communication technology;




                                                 Schedule B-7
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         g.        A Help-Desk facility to provide assistance to customers, information on ordering
                   procedures, and advice and guidance on translation and transcription questions.


3.9      Electronic Transfer of Documents

3.9.1    Contractors will make maximum use of electronic means for the transfer of documents where
         feasible. Contractors will achieve this using a variety of technologies, media and methods
         (such as internet, e-mail, fax, or other electronic means, as well as postal or courier services),
         The Authority will require differing transmission media and in most cases the option to use
         any or all available media, including procedures and delivery means for transmitting large
         documents must be available. Contractors should ensure they address the issues of (i)
         security and (ii) typeface for non-western European languages. For reasons of security,
         postal or courier services may be excluded from acceptable use.


3.9.2    The Contractor shall agree to the detail on the transfer of documents with Collaborative
         Partners during the implementation period.

3.9.3    There will be occasions when the transfer of documents by normal electronic means will not
         be appropriate: for example, where security or confidentially is an issue.

3.9.4    Computer software needs to be secure for electronic transfer of court documents.



4.       QUALITY


4.1      To protect the interest of the Collaborative Partners and their customers, it is imperative that
         the quality of service provided is of the highest order. To this end the Contractor must be able
         to demonstrate a strong commitment to quality. The Contractor will provide details of their
         quality plan to Collaborative Partners and this will set out the steps to be taken to ensure
         delivery of the required level of performance. Regular management meetings will take place
         to ensure smooth start up and continued successful operation of the Contract.

4.2      Key areas in respect of quality will be:

         h.        Quality plan;
         i.        Internal systems and procedures;
         j.        Quality of resources including sub-contracted translators and transcribers;
         k.        Quality of monitoring, reporting and corrective actions including measuring user
                   satisfaction, provision of a complaints mechanism, and a process for dispute
                   resolution;
         l.        Quality of induction of users
         m.        Continuous improvement strategy
         n.        Independent quality measurement tools employed e.g. EFQM, IIP, BS, etc.

5.       QUALIFICATIONS AND EXPERIENCE

5.1      The Contractor must ensure that there is sufficient level of trained and competent staff to
         deliver the services.     Contractors must ensure that those interpreters, translators and
         transcribers to be used under the Framework meet the necessary qualification standards and
         other requirement. The Authority may ask for details of each of the interpreters, translators
         and transcribers who will be delivering the service once a contract has been awarded. Details
         requested may include level of experience, any experience in court work, training &
         qualifications and languages spoken.




                                               Schedule B-8
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5.2      Interpreters should hold the **Diploma in Public Service Interpreting (Scottish legal option) or
         its equivalent and who have recent experience of consecutive and simultaneous interpreting
         in the criminal court context.

5.3      Translators should hold the the Diploma in Translation (DipTrans).

5.4      Where a spoken language interpreter, who does not have the required formal qualifications as
         noted in the preceding paragraph** or who has little or no court experience, is assessed and
         recommended to undertake the work, the Contractor must provide a full written report of the
         basis of that assessment and recommendation. A record must be kept of the efforts made to
         obtain a suitably qualified interpreter and explaining the reasons for engaging the interpreter
         who was provided by the service. In every case the Contractor must supply a statement
         detailing:

         a. The qualifications and experience of the interpreter recommended
         b. The basis of the Supplier’s assessment of the interpreter, and
         c. Why the Supplier considers the interpreter to be suitable for the assignment


5.5      The report must be submitted in advance of the assignment and for each court appearance.
         The Contractor shall ensure the currency of interpreter’s disclosure certificates for the period
         of the contract.

5.6      The Contractor will ensure that interpreters, translators and transcribers (including freelance
         interpreters, translators and transcribers) shall:


         a.        Be fully qualified in the languages they interpret, translate or transcribe, with a
                   specialism in any specialist terminology, current idioms and dialects:

         b.        Maintain and develop their command of English and the other language(s) they
                   interpret, translate or transcribe.

         c.        Have an understanding of the particular subject on which they are working.


5.7      There may be some cases due to the complexity or sensitivity that a higher level of
         qualification is required, for example:

                  Educated to degree level or satisfactory equivalent
                  Minimum of 3 years professional interpreting or translation experience
                  Recognised post-graduate qualification in interpreting or translation
                  Provision of two references or details of referees
                  Satisfactory completion of a test translation

         If and when this is required Contractors will be notified in the purchase order form.

6.       HOURS OF WORK

6.1      Courts sit every week-day from Mondays through to Fridays. Witnesses who are cited to
         attend at court must arrive no later than 10.00am on the day of the citation and are required to
         wait until their case is called. Most court business is conducted between the hours of
         10.00am and 5.00pm each day although local practices may vary. Occasionally courts will
         sit into the evening. Witnesses or bereaved families may also be asked to attend at the
         office of a Procurator Fiscal between the hours of 9.00am and 5.00pm. Courts can be
         convened on rare occasions at the weekend. Accordingly provision of interpreting services,
         even in the remoter parts of the country distant from the central belt, must be able to be
         accommodated within the general working hours of 8.00am and 6.00pm – and outwith these
         hours if so instructed. Courts and The Procurators Fiscals offices observe 10 public holidays
         per year. Whilst the bulk of the interpreting for SLAB will take place in solicitors’ offices during


                                                Schedule B-9
Restricted – Contracts                                                                  Ref: 138244
                                                                                         April 2009


         normal working hours, there may a requirement for an interpreter where a solicitor is required
         to visit a client in custody/hospital, etc during the night or at weekends.

6.2      The Contractor will ensure that the Interpreter will be available from the planned start time
         until discharged by the representative of the Collaborative Partner, i.e. until the case on which
         he has been instructed has been concluded.



7.       SECURITY

7.1      Collaborative Partners may require different security procedures to be carried out prior to an
         individual taking up any assignment. Additional costs, incurred as a result of carrying out the
         required security procedures, will NOT be borne by the Collaborative Partner.

7.2      Disclosure Scotland is a service provided by Scottish Ministers to manage and operate the
         Disclosure service in Scotland as provided for in part V of the Police Act 1997. Collaborative
         Partners may require Contractor’s staff to have gone through Standard Disclosure prior to
         taking up assignment. This will be notified to the Contractor when the Collaborative Partner
         orders services under the Framework Agreement. Standard Disclosure provides a criminal
         records certificate which displays records of both spent and unspent convictions. The
         Collaborative Partner must have sight of a valid original certificate prior to staff being allowed
         access to the Collaborative Partners’ premises. Disclosure certificates are valid for one year
         from date of issue.

7.3      All interpreters, translators or transcribers involved in the criminal justice process must be
         vetted to the level of Standard Disclosure, via Disclosure Scotland. However, interpreters,
         translators or transcribers vetted to a higher level may be required in cases of complexity or
         sensitivity. In particular, but not exclusively in relation to translation and transcription
         requirement, there may require to be an enhanced security clearance of the proposed
         interpreter, translator or transcriber.

7.4      When a Disclosure Certificate is first obtained, a contracted Interpreting Agency must notify
         the nominated contact at the collaborative partner HQ should any convictions or non-
         conviction information appear on the Disclosure Certificate. [The Collaborative Partner will
         then make a decision as to whether the individual concerned may be engaged as an
         interpreter with them.] If at any time a contracted Interpreting Agency becomes aware that an
         interpreter is convicted of any offence then the contracted Interpreting Agency must notify the
         nominated contact at the collaborative partners HQ.

7.5      Costs for this must be borne by the Contractor. The Authority accepts no liability for costs
         incurred in the process of obtaining such disclosure certification. In certain particularly
         sensitive cases,

7.6      The successful Contractor(s) shall ensure the currency of interpreter’s disclosure certificates
         for the period of the contract.

7.7      The Contractor must provide a secure and confidential translation facility. Contractors shall
         ensure that they have sufficient safeguards and measures in place to deal with materials
         carrying a security or confidential classification and otherwise sensitive documents, including
         but not limited to IT security procedures.

7.8      Translators and transcribers used for security classified or sensitive documents are to be
         vetted and the security credentials of these translators and transcribers shall be notified in
         advance in writing to the customer before relevant work commences.




                                              Schedule B-10
Restricted – Contracts                                                                 Ref: 138244
                                                                                        April 2009


8.       LOCATIONS

8.1      The justice system has approximately 52 locations throughout Scotland.            Details of the
         locations are at Annex 2.

8.2      There are potentially 70+ other Collaborative Partners that will be able to call off against this
         contract. Details of these can be found at Annex 3.



9.       MANAGEMENT INFORMATION REQUIREMENTS


9.1      The Contractor shall maintain appropriate management information systems and will prepare
         and submit monthly reports to the Collaborative Partner’s Contract Manager. Such reports
         shall be tailored to show only information that is relevant to that particular Collaborative
         Partner. A monthly report which consolidates information for all Collaborative Partners shall
         be submitted to CGCoPE’s Strategic Contract Manager. Reports should be submitted to the
         appropriate individual with 15 working days of the end of each month. Such management
         information shall include, as a minimum, the following details:


                  organisation;
                  department;
                  location;
                  client contact;


         a.        The number of items of work undertaken

         b.        The value of work done by item and in aggregate

         c.        The language(s) interpreted translated and transcribed per item and in aggregate

         d.        Any outstanding settlements

         e.        The performance standards

         f.        Turn around time achieved

         g.        Complaints received from customers about the service and resolutions achieved.

         h.        Details of each instance where the Contractor has failed to supply the service required
                   with detailed reasons for the failure.



9.2      The exact format and style of the reports shall be agreed with each of the Collaborative
         Partners after the award of the Contract.

9.3      The Contractor shall monitor variations in the proportion of languages interpreted and
         translated, and advise the Strategic Contract manager of any variations in excess of 25% in
         any given quarter.

9.4      The Contractor is expected to work with the Collaborative Partners, and adjust reports as
         required, throughout the duration of the Contract.

9.5      The Contractor is expected to work with the Collaborative Partners, when required, to provide
         information relevant to Freedom of Information requests, Parliamentary Questions or
         Ministerial Correspondence.



                                               Schedule B-11
Restricted – Contracts                                                                Ref: 138244
                                                                                       April 2009




9.6      The Collaborative Partner will encourage the use of innovative practices, which may include
         but will not be restricted to, dashboard style reporting, security protected online management
         information systems, or processes which support sustainable development and the Scottish
         Ministers’ ‘Greener Scotland’ strategic objective.

9.7      Quarterly review meetings with the CGCoPE Strategic Contract Manager should focus on
         continuous improvements and the development of best practice across all Collaborative
         Partners, including the numbers of employees who have achieved a greater degree of
         certification, such as DPSI during the period.

9.8      The Contractor will create and carry out a biannual survey of Contract users to gauge levels
         of satisfaction with the Contract. Survey findings should be shared with both Collaborative
         Partner Contract Managers and the CGCoPE Strategic Contract Manager, and should be
         used as a basis from which to ensure continuous improvement, address any concerns that
         are identified and highlight successes and best practice.

9.9      The Contractor shall maintain appropriate management information systems to monitor their
         own performance against agreed services levels. Information will be used to prepare a
         monthly report of the Contractors performance, to be submitted to the Collaborative Partner’s
         Contract Manager. Such reports shall be tailored to show only information that is relevant to
         the specific organisation.


10.      COMPLAINTS

10.1     Complaints of any nature surrounding the performance of the Contract must be
         acknowledged by the Contractor within 2 working days. The Contractor is required to
         maintain a full record of all complaints raised, the escalation within its own organisation, any
         response provided and the resolution status.

10.2     The Contractor shall operate a clear written protocol, as approved by the Authority, for
         handling complaints timeously and effectively.

10.3     The Contractor will maintain an efficient system to record, handle and resolve complaints
         relating to service delivery. This system should allow for the identification and tracking of
         particular complaints from initiation to resolution. Details of such complaints and proposed
         and/or completed corrective action will be reviewed at regular review meetings


11.      CONTRACT MANAGEMENT

11.1     The Contractor will appoint a suitable Account Manager to liaise with CGCoPE’s Strategic
         Contract Manager. Any / all changes to the terms and conditions of the Contract will be
         agreed in writing between CGCoPE’s Strategic Contract Manager and the Contractor’s
         appointed representative.

11.2     The Contractor will ensure that there will be dedicated resources to enable the smooth
         running of the Contract and will provide a clear plan of contacts at various levels within their
         organisation. Some Collaborative Partners may look to migrate to this Contract as and when
         their current contractual arrangements expire. The Contractor will, where necessary, assign
         additional personnel to this Contract to ensure agreed service levels are maintained and to
         ensure a consistent level of service is delivered to all Collaborative Partners.

11.3     In addition to regular meetings with CGCoPE’s Strategic Contract Manager, the Contractor is
         expected to develop relationships with nominated individuals within each Collaborative
         Partner to ensure that the level of service provided on a local basis is satisfactory. Where
         specific problems are identified locally, the Contractor will attempt to resolve such problems
         with the nominated individual within that organisation. The CGCoPE Strategic Contract



                                              Schedule B-12
Restricted – Contracts                                                                  Ref: 138244
                                                                                         April 2009


         Manager will meet regularly with the Collaborative Partner’s Contract Manager, and where
         common problems are identified, it will be the responsibility of the Contractor to liaise with the
         Strategic Contract Manager to agree a satisfactory course of action. Where the Contractor
         becomes aware of a trend that would have a negative effect on one or more of the
         Collaborative Partners, they should immediately notify the Strategic Contract Manager to
         discuss corrective action.

11.4     Regular meetings will be held between the CGCoPE Strategic Contract Manager and the
         Contractor's representative to review the performance of the Contract against the agreed
         service levels.

12.      SERVICE LEVELS

12.1    Service Levels are the levels of performance which the Contractor is required to meet in his
performance of this Contract. Service Credits are deductions from the sum paid to the Contractor for
the services provided when the Contractor has failed to meet the levels of performance required by
the Authority. Service Levels and Service Credits can be found at Annex 7 to Schedule B.

12.2    The Contractor shall provide a report on Service levels and service credits within 5 days after
the end of the calendar month and will be an item for discussion at the Quarterly Meeting.


13.      INVOICING/ORDER PLACEMENT PROCEDURES

13.1     Charges are to be based on the agreed rates for the Contract which are detailed in Schedule
         C – Pricing Document.

13.2     The Contractor must have the ability to present invoices either weekly or monthly in arrears
         as per the requirement of each Collaborative Partner. At the commencement of the Contract,
         the Contractor will liaise with each Collaborative Partner’s Contract Manager to ascertain any
         specific requirements of their organisation. This may include, but is not limited to, electronic
         consolidated invoicing or invoicing by cost centre. Invoices must clearly identify the cost
         centre or purchase order number – where applicable – and show the name(s) of Interpreter,
         provided, hours charged for and the rate(s) charged. The Collaborative Partner shall not be
         responsible for any delay in payment of the invoice where it does not contain the agreed
         information required by the Collaborative Partner.

13.3     The central government sector is implementing e-commerce solutions. As a result,
         Collaborative Partners may look to place purchase orders using e-procurement systems (e.g.
         eProcurement Scotland (ePS)). The Contractor must be willing to work with Collaborative
         Partners to support e-commerce solutions which will encompass:

        methods of placing orders;
        purchase order receipt and processing;
        the completion of timesheets; and,
        billing or payment options to facilitate consolidation and automation of invoices.

13.4     The ePS service is enabling the entire Scottish public sector, including central government,
         local government, tertiary education and the NHS, to achieve the cost savings and
         efficiencies of eProcurement. It is a fully hosted and managed 24 x 7 eProcurement service
         which supports the full purchase to pay cycle, providing a range of services including e-
         sourcing (electronic tendering and auctions) and transactional purchase to pay solutions.
         ePS was procured by the Scottish Government for the whole of the public sector in Scotland
         to use. The service is provided by CapGemini UK using Elcom’s technology platform. A
         national eProcurement programme team manage the roll out of the service.

13.5     ePS has already been rolled out to many of Scotland’s central government organisations and
         this process will continue to be rolled out (please refer to Annex 8 of this Schedule for
         organisations on ePS at the time of writing). However, it should be noted that ePS has not



                                              Schedule B-13
Restricted – Contracts                                                               Ref: 138244
                                                                                      April 2009


         been mandated and as a result there may be a need for the Contractor to work with other
         eProcurement platforms. The Contractor is expected to work with Collaborative Partners to
         support and enable their chosen eProcurement route and assist in the desire to move towards
         electronic invoicing.

13.6     The underlying objective of the ePS service is to catalyse large scale change in the conduct
         of public sector procurement in Scotland and to fully support Scottish Ministers’ intention of
         making Scotland the best country in the world for suppliers to do business with Government.
         The service is designed to allow implementation in accordance with local needs and to allow
         local choice over which suppliers are available to users. The service is therefore designed to
         support transactions with any supplier, from Small-Medium Sized Enterprises (SMEs) to
         multinationals.

13.7     ePS is an approach to public sector procurement that delivers rapid, sustainable and
         significant benefits to participating organisations. ePS drives forward commitment to public
         sector excellence, focuses on achieving the best value for government, for business and the
         people of Scotland. There are two types of benefits for suppliers:

13.8     Transactional Benefits

        a common technical standard for interfaces across the public sector for catalogues, orders
         and payment mechanisms;
        access to a broader market;
        development of eCommerce capabilities;
        less requirement for credit control and bad debt chasing; and,
        significantly reduced return rate because of misunderstood orders.

13.9     Business Benefits

        the service has been established with the aim of addressing some long standing issues in the
         conduct of public sector procurement which has not always respected the needs of business
         and often puts bidders to unnecessary cost and effort. The effects of this are particularly
         acute for SMEs.

13.10    For more information on the ePS service, please refer to www.eprocurementscotland.com

13.11    Supplier eEnablement is the process of enabling suppliers to conduct business electronically
         through ePS. A clear and consistent approach is used by the Programme in the eEnablement
         of suppliers. The consistency ensures a professional, standard approach, removing
         duplication of effort and mixed messages. There are a number of different options available
         to suppliers in the provision of content, transmission of orders and payment of
         goods/services:

13.12    Content Options

        eCatalogue – Simple to create, using a standard Excel template to detail products, pricing,
         United Nations Standard Products and Services Code (UNSPSC), images etc.

        Punch Out – Where a transactional website has already been developed by the supplier, ePS
         will connect to this website allowing users to create a shopping basket and bring back the
         details to complete the requisition within ePS.

        Dynamic Document – A dynamic document shows visual representation of actual product, for
         example, a business card.

        eForm – This is a “Request Form” that allows a user to describe / specify needs more closely
         in freeform text.




                                             Schedule B-14
Restricted – Contracts                                                                Ref: 138244
                                                                                       April 2009


        Blanket Order – Used predominantly for “call off” or “framework” agreements as it allows
         users to call off amounts from a pre-defined purchase order.

        Non Catalogue – Allows users to enter free-text requisitions where none of the above content
         options are available.

13.13    Connection Options

        Post – A paper purchase order is produced by ePS and posted to the supplier.

        Fax – ePS creates an electronic fax purchase order that is sent automatically to the supplier.

        E-mail – ePS produces an e-mail purchase order that is automatically sent to the supplier’s e-
         mail inbox.

        Electronic Date Interchange (EDI) – ePS sends a file / purchase order through EDI to the
         supplier’s back office.

        cXML – ePS sends a cXML file to the supplier’s back office.


13.14    Payment Options

        Paper Invoice – Supplier submits a paper invoice to the organisation as standard for each
         purchase order received.

        Embedded Purchase Card – This payment option allows the supplier to charge for the cost of
         the goods/services provided to a VISA Government Procurement Card (GPC) belonging to a
         buying organisation. The supplier will receive payment from VISA therefore negating the
         need to provide an invoice to the buying organisation.

        Consolidated Electronic Invoice – Supplier submits a single invoice covering multiple
         purchase orders in an electronic file.

        Self-Billing – Once the Goods Received Note (GRN) has been entered on ePS, a payment
         instruction is automatically sent to the finance system to make payment to the supplier for the
         goods / services received.

13.15    Electronic Invoices – Supplier submits an electronic invoice directly to ePS or a finance
         system.

13.16    The Contractor is required to work with Collaborative Partners and the Strategic Contract
         Manager in the promotion of process efficiencies. These could include, but are not limited to:
         online ordering; electronic or web-based timesheets; electronic consolidated invoices and
         other innovations suggested by the Contractor. However, due to the nature of this
         collaborative procurement, the Collaborative Partners will be at different stages of automation.
         Accordingly, the Contractor should be able to provide ‘traditional’ forms of communication,
         such as, order via telephone and facsimile, paper timesheets and invoices.


14.      CONTINUOUS IMPROVEMENT

14.1     The Contractor will implement a system that delivers continuous improvement over the
         contract period. By continuous improvement, it is meant that improvements are to be
         delivered for one or more of the following outputs on an ongoing basis:

        reduction in whole life costs to the Authority;
        quality (reliability, delivery etc.);



                                               Schedule B-15
Restricted – Contracts                                                                  Ref: 138244
                                                                                         April 2009


        user satisfaction;
        specified contract services levels;
        qualifications of its employees.

14.2     Continuous improvement will be monitored by the CGCoPE Strategic Contract Manager in the
         regular contract reviews with the Contractor.

14.3     The Contractor will implement a Continuous Professional Development plan to develop the
         quality and experience of their interpreters.


15.      TRANSITIONAL ARRANGEMENTS

15.1     The Contractors will be expected to assume responsibility for Interpreting, Translation and
         Transcription Services commencing on 13 July 2009 for all requirements provided under this
         contract.

15.2     Those organisations with their own contracts will continue to use these arrangements, at least
         in the short term. CGCoPE and the Contractor will work together to devise a programme of
         visits to those organisations with the intention of switching to this contract. Contractors should
         be aware, however, that such a switch is entirely the choice of the organisation.


16.      TRANSITION AFTER EXPIRY

16.1     The Contractor shall as part of the services, and no later than 2 months prior to the expiry of
         the Contract term, or upon the Authority serving notice to the Contractor, agree an exit
         strategy with the Strategic Contract Manager for the smooth and agreed transition of work,
         documents and information to the Authority, or any subsequent third party nominated by the
         Authority. The exit strategy shall provide details of all procedures and activities necessary for
         a seamless transition of responsibility from the Contract. The exit strategy shall include a full
         review of the status of the Contract and shall provide practical guidance and steps to be taken
         by both the Authority and the Contractor to ensure that costs and disruption to both the
         Authority and Collaborative Partners are minimised.

16.2     The Contractor shall ensure that any material provided by, or paid for by the Authority, is
         returned within 14 calendar days of such Contract expiry or date of termination.

16.3     The Contractor and the Authority shall act in accordance with the exit strategy in the event of
         expiry, or early termination, of the Contract.

17.      TRAVEL AND SUBSISTENCE

17.1     The Contractor must provide an interpreter from within a 70 mile radius of the place of
         assignment, unless prior written approval is obtained from the Collaborative Partner. If the
         Collaborative Partner agrees, then additional and relevant travel and subsistence costs may
         be claimed in accordance with Annex 1 to Schedule C. All hourly rates quoted should
         therefore include all travel expenses up to the first 70 miles

17.2     The Contractor should note that prior written approval may be given in the Purchase Order
         Form where the assignment is in a particular rural location.

17.3     Where the Contractor has received an urgent request for services by telephone in accordance
         with clause 3.4.2 or 3.4.3 above, approval for any travel in excess of the 70 mile radius is
         automatically given if required.




                                               Schedule B-16
                                                            Annex 1 to Schedule B


                  LANGUAGES COVERED BY      NUMBERS OF INTERPRETERS/
                       YOUR OFFER                TRANSLATORS/
                        (Please tick)        TRANSCRIBER AVAILABLE

   LANGUAGE
Afrikaans
Akan
Albanian
Alcholi
Amharic
Arabic
Armenian
Azerbaijani
Bahdini
Balochi
Bantu
Basque
Belarusian
Bengali
Bete
Bosnian
Bulgarian
Burmese
Cantonese
Chinese
Creole
Croatian
Czech
Danish
Dari
Dinka
Dutch
Egyptian
Estonian
Farsi (Afghan)
Farsi (Persian)
Finnish

Flemish
French



                               Schedule B, Annex 1-1
                                                              Annex 1 to Schedule B


                     LANGUAGES COVERED        NUMBERS OF INTERPRETERS/
                        BY YOUR OFFER              TRANSLATORS/
                          (Please tick)        TRANSCRIBERS AVAILABLE
    LANGUAGE
Gan
Ghanaian
Georgian
German
Greek
Gujarati
Gurmukhi
Hakka
Hausa
Hebrew
Hindi
Hungarian
Icelandic
Igbo
Indonesian
Italian
Irish Gaelic
Japanese
Kannada
Kazakh
Kikongo
Kikuyu
Kinyarwanda
Kisii
Kongo
Korean
Krio
Kurdish(Sorani)
Kurdish (Kurmanji)
Kyrgyz
Laotian
Latvian
Laur
Lingala
Lithuanian
Luganda
Luo
Lutora


                                 Schedule B, Annex 1-2
                                                             Annex 1 to Schedule B


                    LANGUAGES COVERED        NUMBERS OF INTERPRETERS/
                       BY YOUR OFFER              TRANSLATORS/
                         (Please tick)        TRANSCRIBERS AVAILABLE
   LANGUAGE
Macedonian
Malay
Malayalam
Maltese
Mandarin
Mandinka
Marathi
Mauritian-creole
Min
Mirpuri
Mongolian
Nepali
Norwegian
Papiamento
Pashto
Polish
Portuguese
Punjabi
Romany
Romanian
Russian
Scottish Gaelic
Serb-Croat
Seychelles-Creole
Shona
Sinhalese
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Sylheti(Bengali)
Tagalog
Tajik
Tamil
Telugu
Thai



                                Schedule B, Annex 1-3
                                                       Annex 1 to Schedule B


              LANGUAGES COVERED        NUMBERS OF INTERPRETERS/
                 BY YOUR OFFER              TRANSLATORS/
                   (Please tick)        TRANSCRIBERS AVAILABLE
   LANGUAGE
Tibetan
Tigrinya
Twi
Turkish
Turkmen
Ukrainian
Urdu
Uzbek
Vietnamese
Welsh
Wolof
Wu
Xiang
Yoruba
Yiddish
Zulu




                          Schedule B, Annex 1-4
                                                                      Annex 2 to Schedule B


Scottish Court service - Locations

NO.              ADDRESS                NO.                     ADDRESS


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  1   SHERIFF COURT HOUSE                27     SHERIFF COURT HOUSE
      CASTLE STREET                             LOCHMADDY
      ABERDEEN                                  NORTH UIST
      AB9 1AP                                   PA82 5AE


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  2   SHERIFF COURT HOUSE                28     SHERIFF COURT HOUSE
      WATERGATE                                 LEWIS STREET
      KIRKWALL                                  STORNOWAY
      ORKNEY                                    ISLE OF LEWIS
      KW15 1PD                                  PA87 2JF


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  3   SHERIFF COURT HOUSE                29     SHERIFF COURT HOUSE
      KING ERIK STREET                          FERRY ROAD
      LERWICK                                   DINGWALL
      SHETLAND                                  IV15 9QX


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  4   SHERIFF COURT HOUSE                30     SHERIFF COURT HOUSE
      DUNNOTTAR AVENUE                          HIGH STRET
      STONEHAVEN                                TAIN
      AB3 2JH                                   IV19 1AB


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  5   SHERIFF COURT HOUSE                31     SHERIFF COURT HOUSE
      THE CASTLE                                BRIDGE STREET
      INVERNESS                                 WICK
      IV2 3EG                                   KW1 4AJ


      SHERIFF CLERK'S OFFICE                    SHERIFF CLERK'S OFFICE
  6   SHERIFF COURT HOUSE                32     SHERIFF COURT HOUSE
      HIGH STREET                               CASTLE STREET
      FORT WILLIAM                              DORNOCH
      PH33 6EE                                  IV25 3FD




                                     Schedule B, Annex 2-1
                                                            Annex 2 to Schedule B




     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
7    SHERIFF COURT HOUSE          33     SHERIFF COURT HOUSE
     SOMERLED SQUARE                     HIGH STREET
     PORTREE                             ELGIN
     ISLE OF SKYE                        MORAY
     IV51 9EH                            IV30 1BU


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
8    SHERIFF COURT HOUSE          34     SHERIFF COURT HOUSE
     LOW STREET                          QUEEN STREET
     BANFF                               PETERHEAD
     AB45 1AU                            AB42 6TP



     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
9    SHERIFF COURT HOUSE          35     SHERIFF COURT HOUSE
     CHAMBERS STREET                     COURT STREET
     EDINBURGH                           HADDINGTON
     EH1 1LB                             EH41 3HN


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
10   SHERIFF COURT HOUSE          36     SHERIFF COURT HOUSE
     HIGH STREET                         HIGH STREET
     LINLITHGOW                          PEEBLES
     EH49 7EQ                            EH45 8SW


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
11   SHERIFF COURT HOUSE          37     SHERIFF COURT HOUSE
     CASTLEGATE                          ALMONDVALE BOULEVARD
     JEDBURGH                            LIVINGSTON
     TD8 6AR


     SHERIFF CLERK'S OFFICE              SUPREME COURT FOR SCOTLAND
12   SHERIFF COURT HOUSE          38     PARLIAMENT HOUSE
     ETTRCK TERRACE                      HIGH STREET
     SELKIRK                             EDINBURGH
     TD7 4LE                             EH1 1RQ




                              Schedule B, Annex 2-2
                                                              Annex 2 to Schedule B




     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
13   SHERIFF COURT HOUSE          39     SHERIFF COURT HOUSE
     6 WEST BELL STREET                  ST CATHERINE'S STREET
     DUNDEE                              CUPAR
     DD1 9AD                             KY15 4LX


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
14   SHERIFF COURT HOUSE          40     SHERIFF COURT HOUSE
     TAY STREET                          1/6 CARNEGIE DRIVE
     PERTH                               DUNFERMLINE
     PH2 8NL                             KY12 7HJ


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
15   SHERIFF COURT HOUSE          41     SHERIFF COURT HOUSE
     TOWN HOUSE                          WHYTECAUSEWAY
     88 HIGH STREET                      KIRKCALDY
     ARBROATH                            KY1 1XQ
     D11 1HL


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
16   SHERIFF COURT HOUSE          42     SHERIFF COURT HOUSE
     MARKET STREET                       VIEWFIELD PLACE
     FORFAR                              STIRLING
     DD8 3LA                             FK8 1NH


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
17   SHERIFF COURT HOUSE          43     SHERIFF COURT HOUSE
     MAIN STREET                         MAR STREET
     CAMELON                             ALLOA
     FALKIRK                             FK10 1HR
     FK1 4AR


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
18   SHERIFF COURT HOUSE          44     SHERIFF COURT HOUSE
     1 NELSON STREET                     GEORGE STREET
     GREENOCK                            DUNOON
     PA15 1TR                            PA23 8BQ




                              Schedule B, Annex 2-3
                                                            Annex 2 to Schedule B




     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
19   SHERIFF COURT HOUSE          45     SHERIFF COURT HOUSE
     ST JAMES STREET                     CASTLE STREET
     PAISLEY                             ROTHESAY
     PA3 2HW                             PA20 9HA


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
20   SHERIFF COURT HOUSE          46     SHERIFF COURT HOUSE
     CHURCH STREET                       CASTLE HILL
     DUMBARTON                           CAMPBELTOWN
     G82 1QR                             PA28 6AN


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
21   SHERIFF COURT HOUSE          47     SHERIFF COURT HOUSE
     ST MARNOCK STREET                   ALBANY STREET
     KILMARNOCK                          OBAN
     KA1 1ED                             PA34 4AL



     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
22   SHERIFF COURT HOUSE          48     SHERIFF COURT HOUSE
     4 BECKFORD STREET                   GRAHAM STREET
     HAMILTON                            AIRDRIE
     ML3 6AA                             ML6 6EE


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
23   SHERIFF COURT HOUSE          49     SHERIFF COURT HOUSE
     24 HOPE STREET                      HIGH STREET
     LANARK                              KIRKCUDBRIGHT
     ML11 7NE                            DG6 4JW


     SHERIFF CLERK'S OFFICE              SHERIFF CLERK'S OFFICE
24   SHERIFF COURT HOUSE          50     SHERIFF COURT HOUSE
     WELLINGTON SQUARE                   LEWIS STREET
     AYR                                 STRANRAER
     KA7 1DR                             DG9 7AA




                              Schedule B, Annex 2-4
                                                                                Annex 2 to Schedule B




                   SHERIFF CLERK'S OFFICE                   SHERIFF CLERK'S OFFICE
            25     SHERIFF COURT HOUSE               51     SHERIFF COURT OF GLASGOW AND
                   BUCCLEUCH STREET                         STRATHKELVIN
                   DUMFRIES                                 PO BOX 23
                   DG1 2AN                                  1 CARLTON PLACE
                                                            GLASGOW
                                                            G5 9DA

                                                            HIGH COURT     OF      JUSTICIARY   –
            26     HIGH COURT OF JUSTICIARY          52     GLASGOW
                   LAWNMARKET                               JUSTICIARY BUILDINGS
                   EDINBURGH                                SALTMARKET
                   EH1 1RQ                                  GLASGOW
                                                            G1 5JU




          CROWN OFFICE AND PROCURATOR FISCAL SERVICE - LOCATION



          Office                                       Address

                        Atholl House, 84-88 Guild Street, AB11 6QA

Aberdeen                DX No. AB67

Airdrie                 Sheriff Court, 87A Graham Street, ML6 6EE

                        DX No. 570417

Alloa                   Sheriff Court FK10 1HR

                        DX No. 560437

Arbroath                Aitken House, 15 Hill Street DD1 1BR

                        DX No. 530443

Ayr                     29 Miller Road KA7 2AX

                         DX No. AY21

Banff                   Sheriff Court AB45 1AU

                         DX No. 521326




                                                 Schedule B, Annex 2-5
                                                                    Annex 2 to Schedule B




          Office                                  Address

Campbeltown        Sheriff Court PA28 6AN

Cupar              Sheriff Court KY15 4LS

                   DX No. 560553

Dingwall           Sheriff Court, Ferry Road IV15 9QX

                   DX No. 520587

                   St Mary's Way G82 1NL
Dumbarton
                   DX No. 500598

Dumfries           44 Buccleuch Street DG1 2AP

                   DX No. 580628

Dundee             Caledonian House, Greenmarket DD1 1QX

                   DX No. DD35

Dunfermline        Sheriff Court, Carnegie Drive KY12 7HW

                   DX No. DF19

Dunoon             Sheriff Court PA23 8BQ

                   DX No. 591657

Duns               Sheriff Court TD11 3DU

                   DX No. 581205

Edinburgh          29 Chambers Street EH1 1LD

                   DX No. 550315 Edinburgh 37

Elgin              Sheriff Court IV30 1BU

                   DX No. 520661

Falkirk            Mansionhouse Road, Camelon FK14LW

                   DX No. FA11

Forfar             Sheriff Court DD8 3LA

                   DX No. 530681




                                            Schedule B, Annex 2-6
                                                                          Annex 2 to Schedule B




       Office                                  Address

Fort William    Sheriff Court PH33 6BR

                DX No. 531404

Glasgow         10 Ballater Street, G5 9PS

                DX No. 501557

Greenock/       Sheriff Court, Nelson Street PA15 1TR

Rothesay        DX No. GR20

Haddington      15 Lodge Street EH41 3DX

                DX No. 540735

Hamilton
                Cameronian House, 3/5 Almada Street ML3 0HG

                DX No.HA7

Inverness       2 Baron Taylor's Street IV11QL

                DX No. IN26

Jedburgh        Sheriff Court TD8 6AR

                DX No. 581221

Kilmarnock      St Marnock Street KA1 1DZ

                DX No. KK17

Kirkcaldy       Wing D, Carlyle House, Carlyle Road, Kirkcaldy, KY1 1DB
                DX No. KY18


Kirkcudbright   2.     TEMPORARILY CLOSED -
                REDIRECT TO DUMFRIES OFFICE
                Sheriff Court DG6 4JW
                DX No. 580814




                                         Schedule B, Annex 2-7
                                                                         Annex 2 to Schedule B




           Office                                  Address

Kirkwall            Sheriff Court KW15 1PD




Lanark              Sheriff Court House, 24 Hope Street, ML11 7NE
                    DX No. 570835


Lerwick             Sheriff Court ZE1 0HD

Linlithgow          Stuart House, 181/201 High Street EH49 7EN

                    DX No. 570884

Lochmaddy           Sheriff Court HS6 5AE

Oban                Third Floor, Boswell House, Argyll Square PA34 4BD

                    DX No. OB9

Paisley             1 Love Street PA3 2DA

                    DX No. PA50

Perth               82 Tay Street PH2 8NN

                    DX No. PE31

Peterhead           70 St Peter Street AB4 6QD

                    DX No. 521375

Portree             Sheriff Court IV51 9EH




Selkirk/            Sheriff Court TD7 4LE

Peebles             DX No. 581013

Stirling            Carseview House, Castle Business Park FK9 4SW

                    DX No. ST16

Stonehaven          Sheriff Court AB39 2JD

                    DX No. 521026



                                             Schedule B, Annex 2-8
                                                                             Annex 2 to Schedule B




       Office                                      Address

Stornoway            Sheriff Court Buildings, Lewis Street HS1 2JF

Stranraer            Sheriff Court DG9 7AA

                     DX No. 581259

Tain                 11 Stafford Street IV19 1BP

Wick                 Sheriff Court KW1 4AJ

                     25 Chambers Street, Edinburgh, EH1 1LA
Crown Office
                     DX No. 540310 Edinburgh37
Inspectorate of      5th Floor, Corunna House, 29 Cadogan Street, Glasgow,    G17 1LP
Prosecutions for
                     DX No. 512302
Scotland
Victim Information   Caledonian House, Greenmarket, Dundee DD1 1QX
and Advice –
National Office




                                             Schedule B, Annex 2-9
                                                                    Annex 3 to Schedule B



               Collaborative Partner Office Locations
Organisation                     Address

Accountant in Bankruptcy         1 Pennyburn Road, Kilwinning, Ayrshire, KA13 6SA

Accounts Commission for          Audit Scotland, 110 George Street, Edinburgh, EH2 4LH
Scotland

Advisory Committee on Sites of   Secretariat, c/o Scott Wilson, Resource Consultants, 232 Chester
Special Scientific Interest      Street, Edinburgh, EH3 7ET

Architecture & Design Scotland   Bakehouse Close, 146 Canongate, Edinburgh, EH8 8DD

Bord Na Gaidhlig (Gaelic         Darach House, Stoneyfield Business Park, Inverness, IV2 7PA
Language Promotion)

Building Standards Advisory      Scottish Building Standards Agency, Denholm House, Almond
Committee                        Business Park, Livingston, EH54 6GA

Cairngorms National Park         14 The Square, Grantown-on-Spey, Morayshire, PH26 3HG
Authority

Caledonian MacBrayne Ltd         The Ferry Terminal, Gourock, PA19 1QP

                                 Ardrossan

                                 Armadale

                                 Brodick

                                 Ballycastle

                                 Castlebay

                                 Colintraive

                                 Coll

                                 Colonsay

                                 Craignure

                                 Dunoon

                                 Fionnphort

                                 Inverness

                                 Kennacraig

                                 Largs

                                 Lochboisdale




                                 Schedule B, Annex 3-1
                                                                 Annex 3 to Schedule B


                       Lochmaddy

                       Mallaig

                       Oban

                       Port Ellen

                       Rothesay

                       Stornoway

                       Tarbert (Harris)

                       Tiree

                       Tobermory

                       Uig

                       Ullapool

                       Wemyss Bay

Communities Scotland   Highlander House, 58 Waterloo Street, Glasgow, G2 7DA

                       Thistle House, 91 Haymarket Terrace, Edinburgh, EH12 5HE

                       St James House, 25 St James Street, Paisley, PA3 2HQ
                                               nd
                       Endeavour House, 2           Floor, Greenmarket, Dundee, DD1 4QB

                       Rex House, Bothwell Road, Hamilton, ML3 0DW

                       Urquhart House, Beechwood Park, Inverness, IV2 3BW
                                            nd
                       Johnstone House, 2           Floor, 50-54 Rose Street, Aberdeen, AB10
                       1UD

                       52/66 Newmarket Street, Ayr, KA7 1LR

                       Festival Business Centre, 150 Brand Street, Glasgow, G51 1DG

Crofters Commission    Castle Wynd, Inverness, IV2 3EQ




                       Schedule B, Annex 3-2
                                                                  Annex 3 to Schedule B



Crown Office & Procurator   1 Love Street, Paisley, PA3 2DA
Fiscal Service

                            Sheriff Court, Campbeltown, PA28 6AN

                            St Mary’s Way, Dumbarton, G82 1NL

                            Sheriff Court, Dunoon, PA23 8BQ

                            Sheriff Court, Nelson Street, Greenock, PA15 1TR

                            Boswell House, Argyle Square, Oban, PA34 4BD

                            St Marnock Street, Kilmarnock, KA1 1DZ

                            37 Carrick Steet, Ayr, KA7 1NS

                            Carseview House, Castle Business Park, Stirling FK9 4SW

                            Sheriff Court, Alloa, FK10 1HR

                            Mansionhouse Road, Camelon, Falkirk, FK1 4LW

                            44 Buccleuch Street, Dumfries, DG1 2AP

                            Sheriff Court, Stranraer, DG9 7AA

                            Carlyle House, Carlyle Road, Kirkcaldy, KY1 1DV

                            Sheriff Court, Cupar, KY15 4LS

                            Carnegie Drive, Dunfermline, KY12 7HW

                            93 West Nile Street, Glasgow, G1 2SH

                            Atholl House, 84-88 Guild Street, Aberdeen, AB11 6QA

                            Sheriff Court, Banff, AB45 1AU

                            Sheriff Court, Elgin, IV30 1BU

                            70 St Peter Street, Peterhead, AB42 1QB

                            Inverness, IV1 1QL

                            Sheriff Court, Ferry Road, Dingwall, IV15 9QX

                            High Street, Fort William, PH33 6EE

                            Sheriff Court, Kirkwall, KW15 1PD

                            Sheriff Court, Lerwick, ZE1 0HD

                            Sheriff Court, Lochmaddy, PA82 5AE

                            Sheriff Court, Portree, IV51 9EH




                            Schedule B, Annex 3-3
                                                                    Annex 3 to Schedule B


                               Sheriff Court, Lewis Street, Stornoway, HS1 2JF

                               11 Stafford Street, Tain, IV19 1BP

                               Sheriff Court, Wick, KW1 4AJ

                               Cameronian House, 3/5 Almada Street, Hamilton, ML3 0HG

                               87A Graham Street, Airdrie, ML6 6DE

                               Sheriff Court, Lanark, ML11 7NE

                               29 Chambers Street, Edinburgh, EH1 1LB

                               Sheriff Court, Duns, TD11 3DU

                               10-12 Court Street, Haddington, EH41 3JA

                               Sheriff Court, Jedburgh, TD8 6AR

                               Stuart House, 181/201 High Street, Linlithgow, EH49 7EN

                               Sheriff Court, Selkirk, TD7 4LE

                               PO Box 39, Caledonian House, Greenmarket, Dundee, DD1 4QA

                               Aitken House, 15 Hill Street, Arbroath, DD11 1AQ

                               Sheriff Court, Forfar, DD8 3LA

                               82 Tay Street, Perth, PH2 8NN

Fisheries (Electricity)        Room 408A, Pentland House, Robbs Loan, Edinburgh, EH14 1TY
Committee

Marine Scotland                Marine Laboratory, PO Box 101, Victoria Road, Aberdeen, AB11 9DB

                               FRS Freshwater Laboratory, Faskally, Pitlochry, Perthshire, PH16
                               5LB

                               FRS FL Montrose Field Station, Inchbraoch House, South Quay,
                               Ferryden, Montrose, DD10 9SL

                               FRS ML Cultivation Unit, Marine Research Unit, Old Naval Base,
                               Mellon Charles, Aultbea, IV22 2JL

                               FRS FL Rearing Unit, Cromwell Park, Almondbank, Perth, PH1 3LW

                               FRS FL Shieldaig Field Station, Sheildaig, Strathcarron, IV54 8XJ

Food Standards Agency          St Magnus House, 25 Guild House, Aberdeen, AB11 6NJ

Forestry Commission Scotland   Silvan House, 231 Corstorphine Road, Edinburgh, EH12 7AT

                               Highland Conservancy, Woodlands’, Fodderty Way, Dingwall, Ross-




                               Schedule B, Annex 3-4
                                                                        Annex 3 to Schedule B


                                   shire, IV15 9XB

                                   Grampian Conservancy, Ordiquhill, Portsoy Road, Huntly, AB54 4SJ

                                   Central Scotland Conservancy, Bothwell House, Hamilton Business
                                   Park, Caird Park, Hamilton, ML3 0QA

                                   Perth & Argyll Conservancy, Algo Business Centre, Glenearn Road,
                                   Perth, PH2 0NJ

                                   South Scotland Conservancy Area Office, North Wheatlands Mill,
                                   Wheatlands Road, Galashiels, TD1 2HQ

General Register Office for        Room 3/1/4, Ladywell House, Ladywell Road, Edinburgh, EH12 7TF
Scotland

                                   New Register House, 3 West Register Street, Edinburgh, EH1 3YT

                                   Monreith House, The Crichton, Bankend Road, Dumfries, DG1 4ZE

General Teaching Council for       Clerwood House, 96 Clermiston Road, Edinburgh, EH12 6UT
Scotland

Highlands & Islands Airports Ltd   Head Office, Inverness Airport, IV2 7JB

Highlands & Islands Enterprise     Cowan House, Inverness Retail & Business Park, Inverness, IV2 7GF

                                   Earl Thorfinn House, 6 Druimchat View, Dingwall Business Park,
                                   Dingwall, Ross-shire, IV15 9XL

                                   Taigh Fearna, Lochalsh Business Park, Auchertyre, Kyle, IV40 8EG

                                   Network Data Centre, Taigh Cheann a’Locha, Lionacleit, Isle of
                                   Benbecula, HS7 5PJ

                                   HIE Argyll and the Islands, The Enterprise Centre, Kilmory Industrial
                                   Estate, Lochgilphead, PA31 8SH

                                   HIE Argyll and the Islands, 24 Argyll Street, Dunoon, PA23 7HJ

                                   HIE Argyll and the Islands, 9 Vicotria Street, Rothesay, Isle of Bute,
                                   PA20 0AJ

                                   HIE Argyll and the Islands, 4 Castlehill, Campbeltown, PA28 6AN

                                   HIE Argyll and the Islands, Albany Street, Oban, PA34 4AG

                                   HIE Argyll and the Islands, Flora Street, Bowmore, Isle of Islay,

                                   PA43 7JY

                                   HIE Caithness and Sutherland, Tollemache House, High Street,
                                   Thurso, KW14 8AZ




                                   Schedule B, Annex 3-5
                                    Annex 3 to Schedule B


HIE Caithness and Sutherland, Station Road, Golspie, Sutherland,
KW10 6SN

HIE Inverness and East Highland, The Green House, Beechwood
Business Park North, Inverness, IV2 3BL

HIE Inverness and East Highland, Units 1/ 2, Aviemore Business
Centre, Grampian Road, Aviemore, PH22 1RH

HIE Inverness and East Highland, 69-71 High Street, Invergordon,
Ross-shire, IV18 0AA
                                   th
HIE Inverness and East Highland, 4 Floor, River House, Young
Street, Inverness, IV3 5BQ

HIE Inverness and East Highland, Cowan House, Inverness Retail
and Business Park, Inverness IV2 7GF

HIE Inverness and East Highland, Fodderty Way, Dingwall Business
Park, Dingwall, IV15 9XB

HIE Inverness and East Highland, Upper Mall, Aviemore Business
Centre, Aviemore, PH22 1RH

HIE Lochaber, St Mary’s College, An Aird, Fort William, PH33 6AN

HIE Lochaber, Lochaber College, An Aird, Fort William, PH33 6AN

HIE Moray, Horizon Scotland, The Enterprise Park, Forres, Moray,
IV36 2AB

HIE Moray, 25 West Church Street, Buckie, AB26 1BN

HIE Moray, 7 Commerce Street, Elgin, IV30 1BS

HIE Orkney, 14 Queen Street, Kirkwall, Orkney, KW15 1JE

HIE Orkney, 2 Albert Street, Kirkwall, Orkney, KW15 1HP

HIE Shetland, Toll Clock Shopping Centre, 26 North Road, Lerwick,
Shetland, ZE1 0DE

HIE Skye and Wester Ross, Kings’ House, The Green, Portree, Isle
of Skye, IV51 9BS

HIE Innes Gall, James Square, 9 James Street, Stornoway, Isle of
Lewis, HS1 2QN

HIE Innes Gall, Taigh Cheann a’Locha Lioncleit, Isle of Benbecula,
HS7 5PJ




Schedule B, Annex 3-6
                                                                       Annex 3 to Schedule B


                                  HIE Innes Gall, 30 Francis Street, Stornoway, Isle of Lewis,

                                  HS1 2 ND



Historic Environmental Advisory   Longmore House, Salisbury Place, Edinburgh, EH9 1SH
Council for Scotland

Historic Scotland                 Longmore House, Salisbury Place, Edinburgh, EH9 1SH

                                  Edinburgh Castle, Edinburgh, EH1 2NG

                                  Direlton Castle, North Berwick, East Lothian, EH39 5ER

                                  Holyrood Park, 1 Queens Drive, Edinburgh, EH8 8HG

                                  Tantallon Castle, North Berwick, East Lothian, EH39 5PN

                                  Craigmillar Castle, Craigmillar Castle Road, Edinburgh, EH16 4SY

                                  Crossraguel Abbey, Maybole, Ayrshire, KA19 5HQ

                                  Dundrennan Abbey, Dundrennan, Kirkcudbright, Dumfries &
                                  Galloway, DG6 4QH

                                  Glenluce Abbey, Newton Stewart, Dumfries & Galloway, DG8 0AF

                                  McLellan’s Castle, Kirkcudbright

                                  Threave Castle, Castle Douglas, Dumfries & Galloway, DG7 1RX

                                  Melrose Depot

                                  Hermitage Castle, Hawick, Roxburghshire, TD9 0LU

                                  Melrose Abbey, Abbey Street, Melrose, TD6 9LG

                                  Smailholm Tower, Smailholm, Kelso, Roxburghshire, TD5 7PH

                                  Blackness Castle, Blackness, by Linlithgow, West Lothian, EH49
                                  7NH

                                  Linlithgow Palace, Kirkgate, Linlithgow, West Lothian, EH49 7AL

                                  Argyll’s Lodging, Castle Wynd, Old Town, Stirling

                                  Stirling Castle, Castle Wynd, Stirling, FK8 1EJ

                                  Bonawe Iron Furnace, Bonawe, Tayuilt, Argyll, PA35 1JQ

                                  Dunstaffnage Castle, Dunbeg, by Oban, Arygll, PA37 1PZ

                                  Doune Castle, Castle Road, Doune, FK14 6EA




                                  Schedule B, Annex 3-7
                                                                     Annex 3 to Schedule B


                                 Inchmahome Priory, Port of Menteith, by Kippen, Stirlingshire,

                                 FK8 3RA

                                 Aberdour Castle, Aberdour, Fife, KY3 0SL

                                 Dunfermline Abbey, St Margaret Street, Dunfermline, Fife, KY12 7PE

                                 Inchmahome Abbey

                                 Iona Abbey, Isle of Iona, Argyll, PA76 6SQ

                                 St Andrews Castle, The Scores, St Andrews, KY16 9AR

                                 Huntly Castle, Huntly, AB54 4SH

                                 Dallas Dhu, Mannchie Road, Forres, Morayshire, IV36 2RR

                                 Elgin Cathedral, Elgin, Moray, IV30 1HU

                                 Spynie Palace, Elgin, Moray, IV30 5QG

                                 Black House, 42 Arnol, Isle of Lewis, HS2 9DB

                                 Fort George, Ardersier, Inverness, Inverness-shire, IV1 2TD

                                 Castlebay, Isle of Barra

                                 Brough of Birsay, Orkney

                                 Earl’s Palace, Kirkwall, Orkney

                                 Maes Howe, Stennes, Orkney, KW16 3HA

                                 Skara Brae, Sanwick, Orkney, KW16 3LR

                                 Conservation Centre, 3 Stenhouse Mill Lane, Edinburgh, EH11 3LR

HM Inspectorate of Education     Denholm House, Almondvale Business Park, Almondvale Way,
                                 Livingston, EH54 6GA

Justices of the Peace Advisory   Criminal Procedure Division, St Andrews House, Edinburgh,
Committee
                                 EH1 3DJ

Law Society of Scotland          26 Drumsheugh Gardens, Edinburgh EH3 7YR

Learning & Teaching Scotland     The Optima Building, 58 Robertson Street, Glasgow, G2 8DU

                                 Gardyne Road, Dundee, DD5 1NY

Local Government Boundary        3 Drumsheugh Gardens, Edinburgh EH3 7QJ
Commission for Scotland

Mental Welfare Commission for    Floor K, Argyle House, 3 Lady Lawson Street, Edinburgh, EH3 9SH
Scotland




                                 Schedule B, Annex 3-8
                                                                     Annex 3 to Schedule B


Mobility and Access Committee    MACS Secretariat, Unit 5 Dunfermline Business Centre, Izatt
for Scotland                     Avenue, Dunfermline, KY11 3BZ

National Archives of Scotland    HM General Register House, 2 Princes Street, Edinburgh, EH1 3YY

National Galleries of Scotland   The Dean Gallery, 75 Bedford Road, Edinburgh, EH4 3DS

                                 Gallery of Scotland, The Mound, Edinburgh, EH2 2EL

                                 National Portrait Gallery, 1 Queen Street, Edinburgh, EH2 1JD

National Library of Scotland     George IV Bridge, Edinburgh EH1 1EW

                                 Causewayside Building, 33 Salisbury Place, Edinburgh, EH9 1SL

National Museums Scotland        Chambers Street, Edinburgh, EH1 1JF

                                 Shambellie House, New Abbey, Dumfriesshire, DG2 8QH

                                 East Fortune Airfield, East Lothian, EH39 5LF

                                 Wester Kittochside, Philipshill Road, East Kilbride, G76 9HR

                                 Edinburgh Castle, Edinburgh, EH1 2NG

Office of the Scottish Charity   Quadrant House, 9 Riverside Drive, Dundee, DD1 4NY
Regulator

Police Complaints                n/a
Commissioner for Scotland

Public Transport Users’          Unit 5, Dunfermline Business Centre, Izzat Avenue, Dunfermline,
Committee for Scotland           KY11 3BZ

Registers of Scotland            Meadowbank House, 153 London Road, Edinburgh, EH8 7AU

                                 Hanover House, 24 Douglas Steet, Glasgow, G2 7NG

                                 Erskine House, 68 Queen Street, Edinburgh, EH2 4NF

                                 9 George Square, Glasgow, G2 1DY

Risk Management Authority        St James House, 25 St James Street, Paisley, PA3 2HQ

Royal Botanic Garden             20a Inverleith Row, Edinburgh, EH3 5LR
(Edinburgh)

Royal Commission on the          John Sinclair House, 16 Bernard Terrace, Edinburgh, EH8 9NX
Ancient and Historic
Monuments of Scotland

Scotland Office                  1 Melville Crescent, Edinburgh, EH3 7HW

                                 Dover House, Whitehall, London, SW1A 2AU




                                 Schedule B, Annex 3-9
                                                                     Annex 3 to Schedule B


Scottish Advisory Committee on    National Committee Services, Scottish Health Service Centre, Crewe
Distinction Awards                Road South, Edinburgh, EH4 2LF

Scottish Argicultural Science     1 Roddinglaw Road, Edinburgh, EH12 8NJ
Agency

Scottish Argicultural Wages       Pentland House, Robbs Loan, Edinburgh, EH14 1TY
Board

Scottish Arts Council             12 Manor Place, Edinburgh, EH3 7DD

Scottish Building Standards       Denholm House, Almondvale Business Park, Livingston, EH54 6GA
Agency

Scottish Children’s Reporter      Merchant Exchange, 10/20 Bell Street, Glasgow, G1 1LG
Administration

                                  Ochil House, Springkerse Business Park, Stirling, FK7 7XE

                                  Hamilton House, Hamilton Business Park, Caird Park, Hamilton,

                                  ML3 0QA

                                  1 Fountainhall Road, Edinburgh, EH9 2NL

                                  The Exchange No 2, 62-104 Market Street, Aberdeen, AB11 5PJ

                                  Albany House, 3 North Street, Glenrothes, KY7 5NA

                                  Floor 1, Riverside House, Rivergate, Irvine, KA12 8EH

                                  10 Glen Lane, Paisley, PA3 2HU

                                  17 Gladstone Place, Stirling, FK8 2NG

                                  4 Commercial Street, Dundee, DD1 3EH

                                  47/49 Academy Street, Inverness, IV1 1LP

                                  55 Church Court, Dumbarton, G82 1SU

                                  Suite 9 Block C, 11-16 Kittleyards, Causewayside, Edinburgh EH9
                                  1PJ

                                  Campfield House, Wellside Place, Falkirk, FK1 5RL

                                  35 Carrick Street, Ayr, KA7 1NS

                                  1/ 3 Brisbane Street, Greenock, PA16 8LH

                                  5 Edinburgh Road, Bathgate, EH48 1BA

                                  11 Alloway Place, Ayr, KA7 2AA

                                  Willow House, Stoneyfield Business Park, Inverness, IV2 7PA



                                 Schedule B, Annex 3-10
                                                                      Annex 3 to Schedule B


                               3 Newall Terrace, Dumfries, DG1 1LN

                               Manse Brae, Lochgilphead, PA31 8QX

                               Kinnoull Street, Perth, PH1 5EZ

                               Merrin House, 50 East Abbey Street, Arbroath, Angus, DD11 1EN

                               1 Loch Road, Tranent, East Lothian, EH33 2JX

                               12 Ettrick Terrace, Selkirk, TD7 4LE

                               Dava House, 43 Brouster Hill, East Kilbride, G74 1AG

                               Phoenix House, 1 Wards Road, Elgin, Moray, IV30 1QL

                               13 Hill Lane, Lerwick, Shetland, ZE1 0HA

                               East Bank Hospital, East Road, Kirkwall, Orkney, KW15 1LX

                               23 Swanson Street, Thurso, Caithness, KW1 8AP

                               10 Harbour View, Cromwell Quay, Stornoway, HS1 2DF

                               10 Market Street, Stranraer, DG9 7RF
                                th
Scottish Commission for the    4 Floor, No. 1 Smithhills Street, Paisley, PA1 1EB
Regulation of Care (Care
Commission)

                               Compass House, 11 Riverside Drive, Dundee, DD1 4NY

                               Stuart House, Eskmill, Musselburgh, EH21 7PB

                               Princes Gate, Castle Street, Hamilton, ML3 6BU

                               Johnstone House, Rose Street, Aberdeen, AB10 1UD

                               Quadrant House, 9 Riverside Drive, Dundee, DD1 4NY

                               Sovereign House, Academy House, Irvine, KA12 8RL

                               Largo House, Carnegie Campus, Carnegie Avenue, Dunfermline,

                               KY11 8PE

                               Springfield House, Laurel Hill Business Park, Laurel Hill Road,
                               Stirling,

                               FK7 9JQ

                               First Floor, Castle House, Fairways Business Park, Inverness, IV2
                               6AA




                              Schedule B, Annex 3-11
                                                                         Annex 3 to Schedule B


                                  Unit 10a, Ground Floor, Galabank Business Park, Wilderhaugh,
                                  Galashiels,TD1 1PR

                                  Boswell House, Argyll Square, Oban, Argyll, PA34 4BD

                                  Galloway House, Galloway Business Centre, The Crichton, Bankend
                                  Road, Dumfries, DG1 4ZZ

                                  Phoenix House, 1 Wards Road, Elgin, IV30 1QL

                                  Custom House, Quay Street, Stornoway, Isle of Lewis, HS1 2XX

                                  East Bank, East Road, Kirkwall, KW15 1LX
                                   nd
                                  2 Floor, Charlotte House, Commercial Road, Lerwick, ZE1 0HF

Scottish Courts Service *         Hayweight House, 23 Lauriston Place, Edinburgh, EH3 9DQ

                                  *A full list of all Scottish Courts Service locations is detailed at Annex
                                  2 to Schedule B.

Scottish Crime and Drug           Oprey
Enforcement Agency

Scottish Criminal Cases Review    Pentland House, 17 Renfield Street, Glasgow, G2 5AH
Commission

Scottish Enterprise               5 Atlantic Quay, 150 Broomielaw, Glasgow, G2 8LU

                                  Apex House, 99 Haymarket Terrace, Edinburgh, EH12 5HD

                                  Atrium Court, 50 Waterloo Street, Glasgow, G2 6HQ

                                  New Lanarkshire House, Dove Wynd, Strathclyde Business Park,
                                  Bellshill, ML4 3AD

                                  27 Causeyside Street, Paisley, PA1 1UL

                                  Kingdom House, Saltire Centre, Glenrothes, Fife, KY6 2AQ

                                  Laurel House, Laurel Hill Business Park, Stirling, FK7 9JQ

                                  Enterprise House, 3 Greenmarket, Dundee, DD1 4QB
                                   nd
                                  2 Floor, Spectrum House, Clydebank Business Park, Clydebank,
                                  Glasgow, G81 2DR

                                  27 Albyn Place, Aberdeen, AB10 1DB

                                  17/19 Hill Street, Kilmarnock, Ayrshire, KA3 1HA

                                  Bridge Street, Galashiels, TD1 1SW

                                  Solway House, Dumfries Enterprise Park, Tinwald Downs Road,




                                 Schedule B, Annex 3-12
                                                                     Annex 3 to Schedule B


                                Dumfries, DG1 3SJ



Scottish Enterprise (Careers    Unit 22, Leven Valley Enterprise Centre, Dumbarton, G82 5BN
Scotland)

                                Dumbarton Outreach, Helensburgh Library, West King Street,
                                Helensburgh

                                Dumbarton Outreach, Alexandria Onto Work, 45 Bank Street,
                                Alexandria

                                Parkhead Careers Centre, 121 Salamanca Street, Glasgow, G31
                                5ES

                                Parkhead Outreach Easterhouse, 1200 Westerhouse Road,
                                Glasgow, G34 9JW

                                Floorsburn House, Floors Street, Johnstone, PA5 8TW

                                East Dunbartonshire Campus of FHE, 50 Southbank Road,
                                Kirkintilloch, G66 1NH

                                Kirkintilloch Outreach, Bishopbriggs Library, 170 Kirkintilloch Road,
                                G64 2LX

                                Kirkintilloch Outreach EDAMH, Kilsyth Road, Kirkintilloch, G66

                                Kirkintilloch Outreach Job Centre, Jobcentre Plus, Queen Street,
                                Kirkintilloch, G66 1JN

                                Kirkintilloch Outreach Lennoxtown, Lennoxtown Health Centre, Main
                                Street, Lennoxtown

                                Upper Level, Clydebank Shopping Centre, 5 Corinthia Way, Kilbowie
                                Road, G81 2UA

                                Clydebank Outreach Milngavie, Community Education Centre

                                Queenspark Centre, 1018/1020 Cathcart Road, Mount Florida,
                                Glasgow, G42 9XL

                                Queenspark Outreach, CEDA Castlemilk

                                Queenspark Outreach, Newlands Job Centre

                                Queenspark Outreach, WEDGE Pollock

                                Queenspark Outreach, Govan Jobcentre

                                Units 1 & 1A, The Adelphi, 12 Commercial Road, Glasgow G5 0PQ




                               Schedule B, Annex 3-13
                                      Annex 3 to Schedule B


 3 Byers Road, Glasgow, G11 5RD



 Byers Road Outreach, Drumchapel Opportunities, Drumchapel,
 Glasgow

 9-11 Renfield Street, Glasgow, G2 5EF

 160 Main Street, Barrhead, Glasgow, G78 1SL

 Laird House, 20 Laird Street, Greenock, PA15 1LB

 Greenock Outreach, St Stephens Enterprise Centre, Southfield
 Avenue, Port Glasgow, PA1 6PR

 Greenock Outreach Community Renewal, Greenock

 Unit 2, 24/27 Causeyside Street, Paisley, PA1 1HL

 Units 1,2,3 and 4, Princes Gate, Castle Street, Hamilton, ML3 6BU

 CTEC, 1-15 Main Street, Cambuslang

 Ground Floor & First Floor, Waukrigg Mill, Duke Street, Galashiels,
 TD1 1QD

 29 Eskbank Road, Dalkeith, EH22 3BE

 Adam Ferguson House, Station Road, Musselburgh, EH21 7PQ

 39-43 Bank Street, Alloa, FK10 1HP

 Community Education Base, 139 North Street, Bo’ness

 66/68 Upper Craigs, Stirling, FK8 2DS

 79 Shandwick Place, Edinburgh, EH2 4SD

 100 Manor Street, Falkirk, FK1 1NU

 10 Queens Road, Aberdeen

 377 Union Street, Aberdeen, AB11 6BX

 381 Union Street, Aberdeen, AB11 6BX

 Unit 6, Garioch Centre, Constitution Street, Inverurie, AB51 4UY

 7a & 9 Marischal Street, Peterhead, AB42 1BS

 61 Marketgate, Arbroath, DD11 1AT

 Floor 1, 31 Albert Square, Dundee, DD1 1DJ

 Royal Exchange Building, Panmure Street, Dundee, DD1 1DU




Schedule B, Annex 3-14
                                        Annex 3 to Schedule B


                             st
 A4 Ground Floor & B3/B4 1 Floor, Highland House, St Catherine’s
 Road, Perth, PH1 5RY

 6 Righead Gate, Town Centre, East Kilbride, G74 1LS

 61 Stirling Street, Airdrie, Ml6 0AS

 10-12 Union Road, Grangemouth, FK3 8AB

 Routes to Work South, 22 Bannatyne Street, Lanark, ML11 7JR

 New Lanarkshire House, Strathclyde Business Park, Bellshill, ML4
 3AD

 Dunfermline Opportunity Centre, 15 East Port, Dunfermline, KY12
 7JG

 Cowdenbeath Opportunity Centre, 320 High Street, Cowdenbeath,

 KY4 9NT

 Kirkcaldy Opportunity Centre, 12 Whytescausway, Kirkcaldy, KY1
 1XF

 Leven Opportunity Centre, Greig Institute, Forth Street, Leven, KY8
 4PF

 Cupar Opportunity Centre, 54 Crossgate, Cupar, KY15 5HS

 Glenrothes Opportunity Centre, Fife House (West Building), North
 Street, Glenrothes, KY7 5LT

 22 Hailesland Place, Edinburgh, EH14 2SL

 12 Howegate, Hawick, TD9 0AB

 Cairngorm House, Almondvale Boulevard, Livingston, EH54 6QN

 14a John Street, Penicuik, EH26 8AB

 c/o Mosshill Credit Union, 12 Pollock Street, Mossend, Bellshill, ML4
 1QD

 Cumbernauld College, North Carbrain Road, Cumbernauld, G67 1HU

 Loreburn Centre, High Street, Dumfries, DG1 2BD

 36-38 Bank Street, Irvine, KA12 0LP

 Dalziel Workspace, Mason Street, Motherwell, ML1 1YE

 c/o North Lanarkshire Volunteer Centre, 84 Main Street, Wishaw,
 ML2 7AB




Schedule B, Annex 3-15
                                                              Annex 3 to Schedule B


                          Ground Floor, 37 Carrick Street, Ayr, KA7 1NS

                          55/57 John Finnie Street, Kilmarnock, KA1 1BH

                          33 Main Street, Dalmellington

                          7 South Strand Street, Stranraer, DG9 7JE

                          Glaisnock Business Centre, 38a Townhead Street, Cumnock, KA18
                          1LE

Scottish Environmental    Erskine Court, Castle Douglas Park, Stirling, FK9 4TR
Protection Agency

                          Greyhope House, Greyhope Road, Torry, Aberdeen, AB11 9RD

                          Leading Light Building, 142 Sinclair Road, Torry, Aberdeen, AB11
                          9PR

                          62 High Street, Arbroath, DD11 1AW

                          31 Miller Road, Ayrshire, KA7 2AX

                          Graesser House, Fodderty Way, Dingwall Business Park, Dingwall,

                          IV15 9XB

                          Technical Office, Strathpeffer Road, Dingwall, IV15 9QF

                          Rivers House, Irongray Road, Dumfries, DG2 0JE

                          5 Redwood Crescent, Peel Park, East Kilbride, G74 5PP

                          Orbital House, 3 Redwood Crescent, Peel Park, East Kilbride, G74
                          5PR

                          Clearwater House, Heriot Watt Research Park, Avenue North,
                          Riccarton, Edinburgh EH14 4AP

                          28 Perimeter Road, Pinefield, Elgin, IV30 6AF

                          Carr’s Corner Industrial Estate, Lochybridge, Fort William, PH33 6TL

                          Shaw House, Mid Street, Fraserburgh, AB43 9JN

                          Burnbrae, Mossilee Road, Galashiels, TD1 1NF

                          Law House, Todd Campus, West of Scotland Science Park, Maryhill
                          Road, Glasgow, G20 0XA

                          Pentland Court, The Saltire Centre, Glenrothes, KT6 2DA

                          2 Smithy Lane, Lochgilphead, PA31 8TA

                          Penkiln Bridge Court, Minnigaff, Newton Stewart, DG8 6AA



                         Schedule B, Annex 3-16
                                                                      Annex 3 to Schedule B


                                 Norlantic House, Scotts Road, Hatston, Kirkwall, Orkney, KW15 1RE

                                 7 Whitefriars Crescent, Perth, PH2 0PA

                                 The Esplanade, Lerwick, Shetland, ZE1 0LL

                                 Bremner House, The Castle Business Park, Stirling, FK9 4TF

                                 Thurso Business Park, Thurso, Caithness, KW14 7XW

                                 2 James Square, James Street, Stornoway, Isle of Lewis, HS1 2QN

Scottish Fisheries Protection    Operations Room, Pentland House, 47 Robb’s Loan, Edinburgh,
Agency                           EH14 1TY
                                          th
                                 Suite 4, 9 Floor, Salvesen Tower, Blaikie’s Quay, Aberdeen, AB11
                                 5PW

                                 Suites 3-5, Douglas Centre, March Road, Buckie, AB56 4BT

                                 Gunsgreen, Fish Market Buildings, Eyemouth, TD14 5SJ

                                 121 Shore Street, Fraserburgh, AB43 9BR

                                 Keith House, Seagate, Peterhead, AB42 1JP

                                 22 East Shore, Pittenweem, KY10 2NH

                                 Room 40, Longman House, 28 Longman Road, Longman East,
                                 Inverness, IV1 1SF

                                 Bervie Pier, Kinlochbervie, by Lairg, Sutherland, IV27 4RR

                                 Terminal Buildings, Kirkwall Passenger Terminal, East Pier, Kirkwall,
                                 KW15 1HU

                                 Alexandra Buildings, Lerwick, Shetland, ZE1 0LL

                                 Culag Pier, Lochinver, Sutherland, IV27 4LE

                                 Harbour Buildings, Scrabster, KW14 7UJ

                                 West Shore Street, Ullapool, IV26 2WR

                                 Russell House, King Street, Ayr, KA8 0BE

                                 40 Hall Street, Campbeltown, PA28 6BU

                                 Harbour Offices, Mallaig, PH41 4QE

                                 Cameron House, Albany Street, Oban, PA34 4AE

                                 Estates Office, Scorrybreac, Portree, Isle of Skye, IV51 9DH

                                 Quay Street, Stornoway, Isle of Lewis, HS1 2XX




                                Schedule B, Annex 3-17
                                                                  Annex 3 to Schedule B


Scottish Further Education    Donaldson House, 97 Haymarket Terrace, Edinburgh, EH12 5HD
Funding Council

Scottish Government           Victoria Quay, Leith, Edinburgh, EH6 6QQ

                              St Andrews House, Regent Road, Edinburgh, EH1 3DG

                              Saughton House, Broomhouse Drive, Edinburgh, EH11 3XD

                              Pentland House, 47 Robbs Loan, Edinburgh, EH14 1SQ

                              Meridian Court, 5 Cadogan Street, Glasgow, G2 6AT

                              Europa Building, 450 Argyle Street, Glasgow, G2 8LG

                              Strathearn House, Broxden Business Park, Lamberkine Drive, Perth,

                              PH1 1RX

                              Thainstone Court, Inverurie, AB51 5YA

                              Tweedbank, Cotgreen Road, Galashiels, TD1 3SG

                              Longman House, 28 Longman Road, Inverness, IV1 1SF

                              Russell House, King Street, Ayr, KA8 0BE

                              161 Brooms Road, Dumfries, DG1 3ES

                              4 The Courtyard, Callendar Business Park, Falkirk, FK1 1XR

                              Cadzow Court, 3 Wellhall Road, Hamilton, ML3 9BG

                              Cameron House, Albany Street, Oban, PA34 4AE

                              Tankerness, Kirkwall, Orkney, KW15 1AQ

                              Charlotte House, Commercial Road, Lerwick, ZE1 0HZ

                              Strathbeg House, 3A Clarence Street, Thurso, KW14 7JS

                              Governors House, Regent Road, Edinburgh, EH1 3DE

                              Unit 4A, 2 Elizafield, Bonnington Industrial Estate, Edinburgh, EH6
                              5PY

                              Scorrybreck, Portree, Isle of Skye, IV51 9DH

                              Balivanich, Isle of Benbecula, HS7 5LA

                              Greyfriars House, Gallowgate, Aberdeen, AB10 1LQ

                              Southlands, 32 Reidhaven Street, Elgin, IV30 1QH

                              Level 5, Dundee, DD1 2DB




                             Schedule B, Annex 3-18
                                                                        Annex 3 to Schedule B


                                   Unit 4B, Kinlochleven Business Park, Kinlochleven, Argyll, PH50 4SH

                                   10 Keith Street, Stornoway, HS1 2OG

                                   Tiree, Unit 3, The Business Centre, Crossapol, Isle of Tiree, PA77
                                   6UP

                                   139 Leith Walk, Edinburgh, EH6 8NP

                                   Unit 4B, 1 Elizafield, Bonnington Industrial Estate, Edinburgh, EH6
                                   5PY

                                   23 Walker Street, Edinburgh, EH3 7HX

                                   Fruit Market, Admin Block, Blochairn Road, Glasgow, G21 2UW

                                   Ord Croft, Lairg, IV27 4AZ

                                   Station Street, Stranraer, DG9 7HJ

                                   Bute House, 6 Charlotte Square, Edinburgh, EH2 4DR

                                   Unit 6B, Tower Street, Leith, Edinburgh

Scottish Industrial Development    Meridian Court, 5 Cadogan Street, Glasgow, G2 6AT
Advisory Board

Scottish Law Commission            140 Causewayside, Edinburgh, EH9 1PR

Scottish Legal Aid Board           44 Drumsheugh Gardens, Edinburgh, EH3 7SW

Scottish Legal Aid Board           9 York Place, Edinburgh, EH1 3HP
(Public Defence Solicitors
Office)

                                   120-124 Saltmarket, Glasgow, G1 5LB

                                   17 Queensgate, Inverness, IV1 1DF

                                   13 Cowgate, Dundee, DD1 2HS

                                   47-49 West Bridge Street, Falkirk, FK1 5AZ

                                   17 Wellington Square, Ayr, KA7 1EZ

                                   14 Harbour Street, Kirkwall, Orkney, KW15 1LE

Scottish Local Authorities         Local Democracy Team, Area 3H, Victoria Quay, Edinburgh, EH6
Remuneration Committee             6QQ

Scottish Natural Heritage          Great Glen House, Leachkin Road, Inverness, IN3 8NW

                                   Battleby, Redgorton, Perth, PH1 3EW

                                   Caspian House, Mariner Court, Clydebank Business Park,



                                  Schedule B, Annex 3-19
                                      Annex 3 to Schedule B


 Clydebank, G81 2NR

 Stewart Building, Alexandra Wharf, Lerwick, Shetland, ZE1 0LL

 54-56 Junction Road, Kirkwall, Orkney, KW15 1AW
                                                     ND
 32 Francis Street, Stornoway, Isle of Lewis, HS1 2

 Stilligarry, South Uist, Western Isles, HS8 5RS

 17 Pulteney Street, Ullapool, Ross-shire, IV26 2UP

 The Govenor’s House, The Parade, Fort William, Inverness-shire
 PH33 6BA

 2 Anderson Place, Edinburgh, EH6 5NP

 12 Hope Terrace, Edinburgh, EH9 2AS

 The Reserve Office, The White House, Isle of Rum, PH43 4RR

 Main Street, Golspie, Sutherland, KW10 6TG

 Bridge Road, Portree, Isle of Skye, IV51 9ER

 Anancaun, Kinlochewe, by Achnasheen, Ross-shire, IV22 2PA

 Fodderty Way, Dingwall Business Park, Dingwall, IV15 9XB

 Achantoul, Aviemore, Inverness-shire, PH22 1QD

 Creag Meagaidh NNR, Aberarder, Kinlochlaggan, by Newtonmore,
 Inverness-shire, PH20 1BX

 The Beta Centre, Innovation Park, University of Stirling, Stirling, FK9
 4NF

 1 Kilmory Industrial Estate, Kilmory, Lochgilphead, Argyll, PA31 8RR

 Glencruitten Road, Oban Argyll, PA34 4DN

 Main Street, Bowmore, Isle of Islay, Argyll, PA43 7JJ

 Ballochyle, Sandbank, Dunoon, Argyll, PA23 8RD

 19 Wellington Square, Ayr, KA7 1EZ

 30 Hope Street, Lanark, ML11 7NE

 Carmont House, The Crichton, Bankend Road, Dumfries, DG1 4ZF

 Holmpark Industrial Estate, New Galloway Road, Newton Stewart,
 DG8 6BF

 Cairnsmore of Fleet NNR, Reserve Office, Dromore Farm,




Schedule B, Annex 3-20
                                                                Annex 3 to Schedule B


                            Gatehouse of Fleet, Castle Douglas, Kirkcudbrightshire, DG7 2BP

                            Caerlaverock NNR, Reserve Office, Hollands Farms Road,
                            Caerlaverock, Dumfries, DG1 4RS

                            16/17 Rubislaw Terrace, Aberdeen, AB10 1XE

                            32 Reidhaven Street, Elgin, Morayshire, IV30 1QH

                            St Cyrus NNR, The Old Lifeboat Station, Nether Warburton, St Cyrus,
                            Montrose, DD10 0DG

                            Muir of Dinnet NNR, New Kinord House, Dinnet, Aboyne, AB34 5LQ

                            Forvie NNR, Stevenson Forvie Centre, Little Collieston Croft,
                            Collieston, Ellon, AB41 8RU

                            West Lodge, Airlie, by Kirriemuir, Angus, DD8 5NP

                            The Pier, Loch Leven, Kinross, KY13 8UF

                            Laundry House, Dalkeith Country Park, Dalkeith, Midlothian, EH22
                            2NA

                            46 Crossgate, Cupar, Fife, KY15 5HS

                            Anderson’s Chambers, Market Street, Galashiels, TD1 3AF

Scottish Parliamentary      The Scottish Parliament, Edinburgh, EH99 1SP
Corporate Body

Scottish Police Services    176 St Vincent Street, Glasgow, G2 5SG
Authority

Scottish Prison Service     HM Prison Barlinnie, Glasgow, G33 2QX

                            HM Prison Glenochil, King O’Muir Road, Tullibody,
                            Clackmannanshire, FK10 3AD

                            HM Prison & YOI Perth, 3 Edinburgh Road, Perth, PH2 8AT

                            HM Prison Shotts, HM Unit Shotts & HM National Induction Centre,
                            Shotts, Lanarkshire, ML7 4LF

                            HM Prison & YOI Polmont, Brightons, Falkirk, Stirlingshire, FK2 0AB

                            Calton House, 5 Redheughs Rigg, Edinburgh, EH12 9HW

                            HM Prison & YOI Cornton Vale, Cornton Road, Stirling, FK9 5NU

                            HM Prison Peterhead, Peterhead, Aberdeenshire, AB42 6YY

                            HM Prison Edinburgh, 33 Stenhouse Road, Edinburgh, EH11 3LN




                           Schedule B, Annex 3-21
                                                                          Annex 3 to Schedule B


                                     HM Prison Greenock, PA16 9AH

                                     HM Prison Castle Huntly, (Open Estate), Longforgan, nr Dundee,
                                     DD2 5HL

                                     HM Prison Dumfries, Terregles Street, Dumfries, DG2 9AX

                                     HM Prison Aberdeen, Craiginches, Aberdeen, AB11 2NE

                                     HM Prison Inverness, IV2 3HH

                                     HM Prison Noranside (Open Estate), Fern, by Forfar, Angus, DD8
                                     3QY

                                     Scottish Prison Service College, Newlands Road, Brightons, Falkirk,
                                     FK2 0DE

                                     SPS Central Stores, Westend, Station Road, Fauldhouse, EH47 8BS

Scottish Public Pensions             7 Tweedside Park, Tweedbank, Galashiels, TD1 3TE
Agency

Scottish Qualifications Authority    The Optima Building, 58 Robertson Street, Glasgow, G2 8DQ

                                     Ironmills Road, Dalkeith, Midlothian, EH22 1LE

Scottish Records Advisory            National Archives of Scotland, HM General Register House, 2
Council                              Princes Street, Edinburgh, EH1 3YY

Scottish Screen                      249 West George Street, Glasgow, G2 4QE

Scottish Social Services             Compass House, 11 Riverside Drive, Dundee, DD1 4NY
Council

Scottish University for Industry     Alhambra House, 45 Waterloo Street, Glasgow, G2 6HS

Scottish Water                       Balmore Road Office, 419 Balmore Road, Possilpark, Glasgow,

                                     G22 6NU

                                     Fairmilehead Office, 55 Buckstone Terrace, Edinburgh, EH10 6XH

                                     Castle House, 6 Castle Drive, Carnegie Campus, Dunfermline,

                                     KY11 8GG

                                     Inverness Area Office & Stores, 31 Henderson Drive, Longman
                                     North, Inverness, IV1 1TR

                                     Bullion House, Invergowrie, Dundee, Angus, DD2 5BB

                                     Watermark, The Alba Centre, The Alba Campus, Livingston,

                                     EH54 7HH




                                    Schedule B, Annex 3-22
                                      Annex 3 to Schedule B


 Juniper House, Heriot Watt Research Park, Avenue North,
 Edinburgh, EH14 4AP



 Kingshill House, Arnhall Business Park, Westhill, Aberdeen,

 AB32 6UF

 Blantyre Office, 5 Whistleberry Road, Blantyre, Lanarkshire, G72 0TA

 Leven House, Balmore Road Office, 419 Balmore Road, Possilpark,
 Glasgow, G22 6NU

 Prestwick Office, 35 Glenburn Road, Prestwick, Ayrshire, G5 0HN

 Riverside House, Riverside Drive, Dundee, Angus, DD2 1UD

 Craig Mitchell House, Flemington Road, Glenrothes, Fife, KY7 5QH

 Fort William Area Office & Depot, Carrs Corner, Lochy Bridge, Fort
 William, PH33 6TQ

 Torridon House, Beechwood Business Park, Inverness, IV2 3BW

 Dumfries Office, Marchmont House, Dumfries, DG1 1PW

 Western Isles Area Office & Depot, Glean Seileach Business Park,
 Willowglen Road, Stornoway, HS1 2EP

 Shetland Area Office, PO Box 11660, Lerwick, Shetland, ZE1 0ZF

 Wick Area Office & Depot, Morven House Units 7a & 7b, Airport
 Industrial Estate, Wick, KW1 4QS

 Orkney Area Office, Seafire Road, Kirkwall, Orkney, KW15 1WL

 Ullapool Area Office & Depot, Morefield Industrial Estate, North
 Road, Ullapool, IV26 2SR

 Dornoch Area Office & Depot, Shore Road, Dornoch, Sutherland,
 IV25 3LS

 Oban Office, Tullich, Soroba, Oban, PA34 4SB

 Portree Area Office & Depot, Dunvegan Road, Portree, Isle of Skye,

 IV51 9HD

 Uist, Barra & Benbecula Office & Depot, Market Stance, Benbecula,
 Western Isles, HS7 5LT

 Elgin Area Office, Moycroft Road, Elgin, Moray, IV30 1XE




Schedule B, Annex 3-23
                                                                     Annex 3 to Schedule B


                               Dumbarton Office, 19 Poplar Road, Broadmeadow Industrial Estate,
                               Dumbarton, G82 2RJ

                               Lochgilphead Office, Manse Brae, Lochgilphead, Argyll, PA31 8RD

                               Stranraer Office, Ailsa House, Sun Street, Stranraer, DG9 7JL

                               Stronachlachar Office & Depot, Stronachlachar to Inversnaid Road,
                               Stronachlachar, by Aberfoyle, FK8 3TY

                               Bellshill Office, 4 Melford Road, Righead Industrial Estate, Bellshill,
                               ML4 3JU

                               Blanefield Office & Store, 62 Glasgow Road, Blanefield, Glasgow,
                               G63 9HX

                               Burnfield Road Office, 55 Burnfield Road, Giffnock, Glasgow,

                               G46 7PY

                               Duddingston Park South Office & Depot, 171 Duddingston Park
                               South, Edinburgh, EH15 3EG

                               Lomond House, Beveridge Square, Almondvale, Livingston,

                               EH54 6QF

                               Mannofield C3 Office, St John’s Terrace, Mannofield, Aberdeen,
                               AB15 7PH

                               Paisley Office, 36-42 Underwood Road, Paisley, Renfrewshire,

                               PA3 1TP

                               Pentland Gait Office, 597 Calder Road, Edinburgh, EH11 4HJ

                               Perth Area Office & Depot and WTW, 14 Gowans Terrace, Perth,
                               PH1 5AY

                               Priestly House, 150 Polmadie Street

                               Skypark Office, Clydeway Skypark, 8 Elliot Place, Glasgow, G3 8EP

                               Thompson Pavilion, West of Scotland Science Park, Acre Road,
                               Glasgow, G20 0XA

                               Vertex House, 498 Gorgie Road, Edinburgh, EH11 3AF

Sea Fish Industry Authority    18 Logie Mill

                               Logie Green Road

                               Edinburgh




                              Schedule B, Annex 3-24
                                                                      Annex 3 to Schedule B


                                 EH7 4HS

Social Work Inspection Agency    Room 2/1/1, Ladywell House, Ladywell Road, Edinburgh, EH12 7TF

Sport Scotland                   South Gyle, Edinburgh, EH12 9DQ

                                 Aviemore, Inverness-shire, PH22 1QU

                                 Burnside Road, Largs, Ayrshire, KA30 8RW

                                 Isle of Cumbrae, Ayrshire, KA28 0HQ

Student Awards Agency for        Room 109, Gyleview House, 3 Redheughs Rigg, Edinburgh,
Scotland
                                 EH12 9HH

Student Loans Company Ltd        HQ – 100 Bothwell Street, Glasgow, G2 7JD

                                 Hillington Office, 11 Carnegie Road, Glasgow, G52 4JT

The Deer Commission for          Great Glen Close, Leachkin Road, Inverness, IV3 8NW
Scotland

                                 DCS Alpha Centre, Stirling University, Innovation Park, Stirling,

                                 FK9 4NF

Loch Lomond & the Trossachs      National Park Headquarters, Balloch Road, Balloch, Alexandria,
National Park Authority
                                 G83 8BF
                                  th
Transport Scotland               9 Floor, Buchanan House, 58 Port Dundas Road, Glasgow, G4 0HF

Visit Scotland                   Ocean Point One, Ocean Drive, Edinburgh, EH6 6JH

Water Industry Commission for    Springkerse Business Park, Stirling, FK7 7XE
Scotland




                                Schedule B, Annex 3-25
                                                                            Annex 4 to Schedule B



Code of Conduct                        for    Interpreters,            Translators            and
Transcribers

Name and address of Contractor:


The attached Code of Conduct sets out the standards which are expected of every interpreter,
translator and transcriber when carrying out an assignment for the Collaborative Partners. By signing
below each interpreter supplied by your organisation is confirming that they have read, understood,
and agreed to adhere to the terms and conditions contained in the Code of Conduct. A copy of this
form should be provided to the Collaborative Partner and a copy should be retained by your
organisation. An updated form must be provided each time an interpreter is added to or deleted from
the list.

Interpreter / Translator   Signature              Language 1                Language 2
/ Transcriber’s name




                                        Schedule B, Annex 4-1
                                                                             Annex 4 to Schedule B




Code of Conduct                         for     Interpreters,          Translators             and
Transcribers

This Code of Conduct sets out the standards which are expected of you when
accepting assignments from the collaborative Partners.


1. Competence – You are expected to:
    Have a written and spoken command of both languages, including any specialist terminology,
      current idioms and dialect;
    Be familiar with any cultural backgrounds relevant to the assignment;
    Understand police station and court procedures for those organisations where it is required.

2. Procedure – You will:
    Convey the exact meaning of what has been said without adding, omitting or changing
      anything; making explanation only where a cultural misunderstanding may be occurring, or
      where there is no direct equivalent for a particular term. Only in exceptional circumstances
      should a summary be given (and only if consent is given by all parties) provided the meaning
      of what is being summarised is not distorted.
    Declare any difficulties you have with dialect or technical terms and if these cannot be
      satisfactorily remedied, withdraw from the assignment.
    Not give advice, legal or otherwise, to the accused, nor enter into discussion with them (other
      than to confirm language/dialect match).
    Not delegate work, nor accept delegated work (or work for another party in the proceedings),
      without the prior consent of the party engaging your/the other interpreter’s services.
    Be reliable and punctual at all times.
    Declare immediately any previous involvement in the assignment and any involvement or
      relationship with the accused or any witness in the case.
    Interrupt the proceedings only:

            To ask for clarification;
            To point out that a party may not have understood something;
            To alert the parties to a missed cultural reference;
            To advise the court that there is no equivalent term in the language concerned, to the
            term being used;
            To advise the court that you require a break, due to the potential for lapses in
            concentration to occur during lengthy periods of simultaneous or consecutive interpreting.


3. Ethical and Professional Issues – You will:
    Respect confidentiality at all times and not seek to take advantage of any information
       disclosed during your work.
    Act in an impartial and professional manner.
    Not discriminate between parties (to their advantage or disadvantage) either directly or
       indirectly, on the grounds of race, colour, ethnic origin, age, nationality, religion, gender,
       disability or sexual orientation.
    Disclose any information, including any criminal record, which may make you unsuitable for
       any particular assignment.
    Disclose immediately if the person for whom you are interpreting or their immediate family is
       known or related to you.
    Declare any business, financial, family or other interests which you might have in the matter
       being handled.



                                         Schedule B, Annex 4-2
                                                                               Annex 4 to Schedule B


       Not accept any form of reward (whether in cash or otherwise) for interpreting work, other than
        payment via this Contract.

4. Confidentiality
   Any information you obtain in the course of your assignment is confidential and is not to be given
   by you to anyone who is not a party to the case, whether during the assignment or after it has
   been finished, unless we give you written permission to do so. You must also comply with the
   current Data Protection Act legislation.
    You will not use any information you obtain in the course of your assignment for any purpose
    other than as authorised by a Collaborative Partner. The right to all such information rests with us
    and permission to access and use this information can only be given by a representative of the
    Collaborative Partner. If you feel that you may require to disclose information obtained in the
    assignment due to a need for additional support or guidance you should write to the Clerk of
    Court for permission to disclose such information.
    You must keep safe any document provided to you in the course of an assignment; you must
    make sure they are not copied, in whole or in part, and you must return them to us, at the end of
    the assignment.


5. Insurance
    You are advised to have your own professional indemnity insurance cover as the Authority will not
    be responsible for any claims made against it, or against you, on the grounds (for example) of
    incompetent interpreting or unprofessional conduct.




I have read and understood the terms and conditions set out above, and I accept this
assignment. I understand that if I breach any of these terms and conditions, particularly those
relating to confidentiality, criminal or civil proceedings may result.


Signed…………………………………………………………………………………………


Name…………………………………………………………………………………………..




Date……………………………………………………………………………………




                                         Schedule B, Annex 4-3
                                                                                          Annex 5 to Schedule B


         EXAMPLE OF COLLABORATIVE PARTNER ATTENDANCE / MONITORING FORM

         Interpreter Attendance Form

         Interpreter Details
           2.1    Name of Interpreter

          Interpreting Agency
          Name and Address:



          Address from which you travelled to/from court if
          different from above



          Agency telephone number

         Court Attendance Details
          2.2     NAME/LOCATION OF COURT

          2.3     Name of accused

          Case reference number

          Date attended at court
          (Please use a separate form for each date)
          Time you left home/work to travel to court

          Time    you    arrived   home/work    after    court
ndance
         Invoice Details.
         All sums detailed must be in accordance with the rates specified in the Contract. Payment will
         be made by BACS to the Interpreting Agency.


          2.4     Fees                                                    Number of               £
                                                                          hours claimed

          Travel - Public       Bus From/To                                                       £
                                Rail From/To                                                      £
                                Other (Please specify)                                            £
          Travel - Private      Number of miles                                                   £


          Overnight stay:       Food and hotel expenses (Please enclose receipts)                 £
                                Incidental expenses allowance                                     £

          Other                                                                                   £
          (Please specify)

          Total fees and expenses claimed                                                         £



         I certify that I have read and understood the Code of Conduct for Interpreters and that in carrying out
         this assignment I have adhered to the terms and conditions contained in the Code of Conduct for
         Interpreters. I understand that any breach of the said terms and conditions in the Code of Conduct,



                                                  Schedule B, Annex 5-1
                                                                                   Annex 5 to Schedule B


particularly those relating to confidentiality, may result in criminal or civil proceedings being taken
against me.

I further certify that all details in this form are correct and that the fees detailed are consistent with the
scale of charges set out in the Framework Contract for the Supply of Interpreting, Translating and
Transcription Services.


Name:


Signed:


Date:




For Official Use Only
 2.5     Court attendance verified

 Claim verified

 Authorised and passed for payment

 Paid




                                           Schedule B, Annex 5-2
                                                                               Annex 6 to Schedule B


PURCHASE ORDER PROCESS


SAMPLE PURCHASE ORDER FORM


Dear

CASE AGAINST: «subj_name»
COURT ADDRESS: «court_name»
COURT DATE: «court_date»
COURT TIME: «court_time»
COURT DIET: «court_type»

I refer to the above case and would be grateful if you would supply an interpreter to cover the case on
the date(s) referred to. The interpreter is required to assist
The interpreter should have the Diploma in Public Service Interpreting (Scottish Legal Option) and
recent experience of both consecutive and simultaneous interpreting in the court context. The
interpreter should hold a valid certificate from Disclosure Scotland at
If you are unable to meet these requirements, I would be grateful if, in the first instance, you would
contact this office to discuss the matter. In such circumstances I will require a statement in writing
from you as to the qualifications and experience of the interpreter recommended by you, the basis of
your assessment of the interpreter and as to why you consider the interpreter to be suitable for this
assignment.
I would be grateful if you would pass this letter to the interpreter identified by you and if it could be
treated as a letter of instruction. Please also return the instruction document attached with the name
of the assigned interpreter and any other relevant documentation attached. Please ask the interpreter
to consider and sign the Code of Conduct that is attached to this letter prior to accepting this
assignment. A signed copy of the Code of Conduct (with any responses required by the Code) is
necessary before the interpreter may take up the assignment. Please return the original signed copy
to this office while retaining a copy for your records.
A monitoring form is also attached. Please ensure that it is passed to the interpreter in advance of the
assignment and ensure that the interpreter is advised that it must be filled in at the conclusion of the
assignment. We consider this to be an essential feature of our contract with you and will not pay the
interpreter’s fee until this form is completed and passed to us.
I should be grateful if you would ensure that the Interpreter assists the witness to complete the
expenses form and post it to the Procurator Fiscal's office. You will find the address of the office on
the 'Going to Court' document that was issued to the witness with their witness citation.
This order is placed in accordance with the terms and conditions of the contract awarded to you for
the Provision of Interpreters and Interpreting Services, Tender Ref: 138244. Payment will be in
accordance with this contract provisions.
Payment will be made in accordance with the contract, on completion of the work and submission of a
detailed invoice and a completed monitoring form, to the address above.
I am grateful to you for your assistance. Please contact this office if you have any queries in relation
to this matter.


Yours

Enclosures


Copy Complaint/Indictment.
Code of Conduct.
General Briefing.
Monitoring Form.



                                         Schedule B, Annex 6-1
                                                                                 Annex 6 to Schedule B


                               CODE OF CONDUCT FOR INTERPRETERS

      This Code of Conduct sets out the standards that are expected of you when accepting
               assignments from the Crown Office and Procurator Fiscal Service.


Competence
 1.     You are expected to:


                           Have a written and spoken command of both languages, including any
                            specialist terminology, current idioms and dialect.
                           Be familiar with any cultural backgrounds relevant to the assignment.
                           Understand police station and court procedures.

Procedure
 2.         You will:


                           Convey the exact meaning of what has been said without adding, omitting or
                            changing anything; making explanation only where a cultural
                            misunderstanding may be occurring, or where there is no direct equivalent for
                            a particular term. Only in exceptional circumstances should a summary be
                            given (if this is consented to by all parties) provided the meaning of what is
                            being summarised is not distorted -.
                           Declare any difficulties you have with dialect or technical terms and if these
                            cannot be satisfactorily remedied, withdraw from the assignment.
                           Not give advice, legal or otherwise, to an accused or witness in the case, nor
                            enter into discussion with them (other than to confirm language/dialect
                            match).
                           Not delegate work, nor accept delegated work (or work for another party in
                            the proceedings), without the prior consent of the party engaging your/the
                            other interpreter’s services.
                           Be reliable and punctual at all times.
                           Declare immediately any previous involvement in the assignment and any
                            involvement or relationship with the accused or any witness in the case.
                           Interrupt the proceedings only to:

                                (a) Ask for clarification.
                                (b) Point out that a party may not have understood something.
                                (c) Alert the parties to a missed cultural reference.
                                (d) Advise the court that there is no equivalent term in the language
                                    concerned to the term being used.
                                (e) Advise the court that you require a break due to the potential for
                                    lapses in concentration to occur during lengthy periods of
                                    simultaneous or consecutive interpreting.

Ethical and Professional Issues
3.      You will:


                           Respect confidentiality at all times and not seek to take advantage of any
                            information disclosed during your work.
                           Act in an impartial and professional manner.




                                            Schedule B, Annex 6-2
                                                                               Annex 6 to Schedule B


                       Not discriminate between parties (to their advantage or disadvantage) either
                        directly or indirectly, on the grounds of race, colour, ethnic origin, age,
                        nationality, religion, gender or disability.
                       Disclose any information, including any criminal record, which may make you
                        unsuitable for any particular assignment.
                       Disclose immediately if the person for whom you are interpreting, or their
                        immediate family is known or related to you.
                       Declare any business, financial, family or other interests which you might
                        have in the matter being handled.
                       Not accept any form of reward (whether in cash or otherwise) for interpreting
                        work, other than payment by the party engaging your services.

Confidentiality


4.      Any information you obtain in the course of your assignment is confidential and is not to be
given by you to anyone outside the Crown Office and Procurator Fiscal Service, whether during the
assignment or after it has been finished, unless we give you written permission to do so. You must
also comply with the current Data Protection Act legislation.


5.      You will not use any information you obtain in the course of your assignment for any purpose
or other than as authorised by us. The right to all such information rests with us and permission to
access and use this information can only be given by a Crown Office and Procurator Fiscal Service
representative. If you feel that you may require to disclose information obtained in the assignment due
to a need for additional support or guidance you should write to the Procurator Fiscal for permission to
disclose such information.


6.     You must keep safe any documents provided to you in the course of an assignment; you must
make sure they are not copied, in whole or in part, and you must return them to us at the end of the
assignment.


Insurance


7.      You should be covered by professional indemnity insurance cover (either your own or that
provided by the interpreting service) as the Crown Office and Procurator Fiscal Service will not be
responsible for any claims made against it, or against you, on the grounds, for example, of
incompetent interpreting or unprofessional conduct.


8.      I accept this assignment, having read and understood the terms and conditions set out
above. I understand that if I breach any of these terms and conditions, particularly those
relating to confidentiality, criminal or civil proceedings may result.




Signed …………………………………………………………………………………………




Date ……………………………………………………………………………………………




                                         Schedule B, Annex 6-3
                                                                                   Annex 6 to Schedule B


                              INTERPRETING IN THE CRIMINAL COURT


                              GENERAL BRIEFING FOR INTERPRETERS


1.       Remember that as an interpreter in the criminal court you are entirely independent of the
parties. You must perform your role in a wholly independent and impartial manner.


3.      Be confident. You role is essential to ensure that the proceedings are fair. If those speaking
are going too quickly to allow you to interpret properly let the judge know.


4.       In both community and foreign languages and sign language there may be no equivalent term
to the English term or phrase being used. It is crucially important that you interpret as closely as
possible the meaning of the terms being used. Do not guess. Advise the court of the difficulty at the
time. It is likely that it will be possible for the individual using the difficult term to say or sign it in a
different way.


5.       Please ensure that you consider, sign and return the Code of Conduct provided with the letter
of instruction before accepting an assignment from the Crown Office and Procurator Fiscal Service.


6.       Remember that your concentration can lapse in long periods of simultaneous or consecutive
interpreting. Be sure to alert the court to this and to the need for regular breaks (every 30 minutes or
so). The Procurator Fiscal should raise this issue at the outset of trials but ultimately it is a matter for
the court as to whether regular breaks in the proceedings will be provided.


                 2.5.1    REQUISITIONING INTERPRETER
                                        FOR OFFICE USE:

              DATE REQUIRED

              TIME REQUIRED

          REQUIRED FOR COURT
 /PRECOGNITION/OTHER (please specify)
If precognition/other indicate approximate
length of time required or for court please
       indicate if for more than 1 day

               CASE NUMBER

               CASE AGAINST

     NATURE OF OFFENCE including
      summary/solemn proceedings

        WITNESS/ACCUSED NAME

     LANGUAGE/DIALECT REQUIRED




                                           Schedule B, Annex 6-4
                                                               Annex 6 to Schedule B




OTHER ISSUES specific religious and /or
cultural considerations

VULNERABILITY? Please specify if other
than language

ANY SPECIAL INSTRUCTIONS e.g. age ,
gender of interpreter, other sensitivities in
the case, special arrangements screens or
recording equipment

             REQUESTED BY

      DATE AND TIME REQUESTED

        INTERPRETER KIT SENT:

                                    For Company Use:

     COMPANY REQUESTED FROM:

         COMPANY REFERENCE:

         INTERPRETERS NAME:

       HOLDS VALID DISCLOSURE
            CERTIFICATE




     INTERPRETER HOLDS DPSI OR
   EQUIVALENT QUALIFICATION OF A
SIMILAR STANDARD (if not paper apart to
           justify suitability)




                                Other relevant information




REQUEST TO BE RETURNED BY CONTRACTOR TO OFFICE REQUISITIONING INTERPRETER




                                       Schedule B, Annex 6-5
                                                                         Annex 6 to Schedule B


Reference: «casenum»


                                        MONITORING FORM




Section One
For Completion by the Interpreter



Name of Interpreter:



Interpreting Agency:



Date of Assignment:



Type of Assignment (type of court hearing/precognition):




Venue of Assignment:



Required Language:



Name of Person you Assisted:



                                                                         Yes      No


Did the Hearing take place?


Do you have the Diploma in Public Service Interpreting (Scottish Legal
Option) OR are you a Sign Language Interpreter registered with the
Scottish Association of Sign Language Interpreters?


If NO please state your qualifications and experience:




                                        Schedule B, Annex 6-6
                                                                         Annex 6 to Schedule B




Do you hold a certificate issued by Disclosure Scotland?



If YES what is the level and the date of that certificate?




Was there a language/dialect match between yourself and the
accused/witness?

Comments:




Were there any difficulties in the interpreting process?

Comments:




Did you have all necessary information to allow you to conduct this
assignment? (If NO, what would have helped?)

Comments:




Were there any cultural or political difficulties between yourself and
the accused/witness which caused difficulty in the interpreting
process?

Comments:




                                       Schedule B, Annex 6-7
                                                                       Annex 6 to Schedule B




Did you require to ask any of the parties to speak more slowly or to
use different terms because of a lack of equivalent term in the
particular language?

Comments:




Did you experience any difficulties because of any action of the
court itself?

Comments:




Signed:                               Date:

Name:




Upon completion please return this form to the relevant interpreting agency.




                                     Schedule B, Annex 6-8
                                                                       Annex 6 to Schedule B




Section 2
For Completion by the Court Official, Depute or Precognition Officer


Name:


Procurator Fiscal's Office:



Date of Assignment:



Interpreter’s Name:



                                                                               Yes     No



Was the Interpreter punctual?


Was there a requirement for an overnight stay?


Did the police provide information in relation to language and dialect
required?

Comments:




Was the interpreter provided with briefing material by the Crown (including
the letter of instruction, copy complaint/indictment and glossary of terms)?

Comments:




                                     Schedule B, Annex 6-9
                                                                      Annex 6 to Schedule B




Did you require to brief the interpreter in relation to any unusual or
complex terminology to be used in advance? If YES please give details.

Comments:




Do you feel that the interpreting service through which the interpreter was
arranged provided an interpreter who was suitable for the assignment? If
NO please give details.

Comments:




Would you be happy to work with this interpreter in the future?

Comments:




Signed:                               Date:

Name:



Upon completion please return to the Office Manager/ designated person.




                                    Schedule B, Annex 6-10
                                                             Annex 7 to Schedule B


SERVICE LEVELS AND SERVICE CREDITS

SER                       ACTIVITY             SERVICE LEVEL           TARGET   SERVICE
NO.                     DESCRIPTION                                             CREDIT
1     INTERPRETING    Service Quality       Interpreting should be
                                            carried out
                                            professionally and          100%
                                            accurately.
2                     Attendance            The Interpreter must
                                            arrive at Court on the
                                            time specified in the
                                            Purchase Order Form.        100%
3                     Attendance            The Interpreter must
                                            attend each and every
                                            assignment.                 100%
4                     Attendance            The Interpreter must
                                            remain for the duration
                                            of the assignment.          100%
5                     Qualifications        % of DPSI qualified
                                            Interpreters (Year 1)

6                                           % of DPSI qualified
                                            Interpreters (Year 2)

7                                           % of DPSI qualified
                                            Interpreters (Year 3)

8     TRANSLATION     Service Quality       The Contractor must
      AND             (Court related        ensure all translations
      TRANSCRIPTION   Documents, e.g.       and transcriptions meet
                      Police Interviews,    the agreed format and
                      Medical               specification, are error
                      documents)            free and comply with
                                            agreed Purchase Order       100%
                                            Form.
9                     Service quality       All translations and
                      (Non Court related    transcriptions meet the
                      Documents, e.g.       agreed format and
                      letters to victims)   specification, are error
                                            free and comply with
                                            agreed Purchase Order       98%
                                            Form
10                                          Invoices received in an
                      Administration        accurate and timely
                                            manner; management
                                            information and Service
                                            Level information
                                            provided on a monthly       98%
                                            basis.




                                Schedule B, Annex 7-1
                                                               Annex 8 to Schedule B


Annex 8 - Collaborative Partners currently using eProcurement Scotland.

Name
Scottish Government
Marine Scotland
General Registers Office
Her Majesties Inspectorate of Education
National Archives Scotland
Scottish Agricultural & Science Agency
Scottish Building Standards Agency
Scottish Courts Administration
Scottish Courts Service
Scottish Public Pensions Agency
Social Work Inspection Agency
Student Awards Agency Scotland
Transport Scotland
Accountant in Bankruptcy
Accountant in Court
Communities Scotland
Crofters Commission
Deer Commission
Finance and Tax Tribunals
Lands Tribunals for Scotland
Local Government Boundary Commission
Mental Welfare Commission
Mental Welfare Tribunal
Office of the Scottish Charities Regulator
Office of Social Security
Parole Board
Pension Appeals Tribunal
Regulation of Care
Rent Assessment Panel
Royal Commission on Ancient & Historical Monuments
Scotland Office
Scottish Criminal Cases Review Commission
Scottish Criminal Records Office
Scottish Drug Enforcement Agency
Scottish Fire Services College
Scottish Land Court
Scottish Law Commission
Scottish Police College
Scottish Police Information Strategy
Scottish Police Services Agency
Vetting and Barring Agency (formally disclosure Scotland)
Highlands and Islands Enterprise
Scottish Water
Historic Scotland

                                      End of Schedule B




                                       Schedule B, Annex 8-1
  CENTRAL GOVERNMENT


PROVISION OF INTERPRETING,
    TRANSLATION AND
 TRANSCRIPTION SERVICES



       SCHEDULE C



    PRICING DOCUMENT

 REFERENCE: CASE 138244
Restricted – Contracts                                                                 Ref: 138244
                                                                                        April 2009



                                                 SCHEDULE C


                                             Pricing Schedule


TENDERED PRICES

Tender Response Requirement

1.        Tenderers are required to submit a fixed price for Years 1, 2 and 3 of the Framework
          Agreement. All prices must be shown exclusive of VAT and in GB £’s Sterling for attendance
          Monday to Friday 08.00 am – 6.00 pm.

2.        For Interpreting Services only, attendance Monday to Friday 06.00 pm to 08.00 am and
          weekends, Tenderers are also required to submit a fixed price for Years 1, 2 and 3 of the
          Framework Agreement. All prices must be shown exclusive of VAT and in GB £’s Sterling.

3.        These prices shall remain fixed for the duration of the Framework Agreement.

4.        Any price variations for the Option Year 4 will be subject to agreement with the Authority.
          Prices may increase or decrease (through improved efficiencies or deflation, etc). Any
          increases in prices shall not exceed the percentage change in the Office of National Statistics’
          Consumer Prices Index (CPI) (or another such index specified in the Product Listing) between
          the Commencement Date and the first Price Review Date or between the preceding Price
          Review Date and the applicable Price Review Date (as appropriate).

5.        Tenderers should provide details of their cancellation policy and minimum number of hours
          charged for short notice cancellation, if applicable. Tenderers should provide their definitions
          of “short notice” and minimum charges.



The Pricing Schedule is attached and has also been issued individually through our Electronic
Tender Service (ETS).




 Case No. 138244 -
Interpretating, Translation and Transcription Pricing Schedule.xls


It is mandatory that Tenderers provide a compliant pricing bid. Prices must be in GB Pounds
Sterling and all aspects of the requirement as detailed in the specification.




                                                        End of ITT




                                                           Sch C-1

				
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