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									                     Your Guide to
                     Library and Information Services

ICT Services   l   Library   l   Reprographics
    Your Guide to Library and Information Services 2011 – 2012
              Welcome to the University of Ulster where we hope that you will make
              full use of our comprehensive Library, ICT and Reprographic services
              during your time with us. In the 2011 National Student Survey, our         Introducing Library and Information Services   2
              students rated our learning resources (Library, IT and specialised         The Student Portal                             3
              facilities) above the national average. We are here to help, so whatever
              you need to know, just ask a member of staff for assistance.               How to obtain help                             4
              Our wide range of facilities is complemented with staff expertise which    Learning Resource Centres (LRCs)               5
              promotes innovation through adoption of new teaching and learning
              technologies. For example, we have implemented Audience Response           Making the best use of Library resources       5
              Systems for interactive lectures and tablet laptops for including          Journals                                       7
              live annotation and graphics on-screen. We also offer embedded
              multimedia content within in-class and online instruction sessions         Library resources online                       7
              using podcasting, screencasting and video streaming technologies.
                                                                                         Copyright                                      8
              You will find the adoption of technology is part of your learning
              experience at Ulster, so please refer to this booklet as it provides       Registration, Examinations and Graduation      8
              “essential reading” regarding our facilities and services. Please pass     Disabled Students                              9
              on your comments or suggestions for improvements via our Service
              Desk:                                             Computing facilities for student use           10
              Peter Hope                                                                 How to access the computing facilities         11
              Chief Finance and Information Officer
                                                                                         Services available from the desktop            11

                                                                                         Reprographic Services                          11
              Hi Everyone,                                                               Email                                          12
              My name is Claire Flanagan and I am your Students’ Union
              President. I would like to welcome you all to the University.              Wireless Services                              13
              As student president, I am part of a team which works together
                                                                                         University IT Codes of Practice                13
              to represent you, the students, on a range of issues you may face
              during your time at University.                                            Passwords and Security                         14
              Don’t be afraid to make use of the ISD facilities provided. Along with     Green IT                                       15
              the excellent facilities, the staff offer quality support, assisting you
              with your computing and library needs.                                     Contact information                            16
The Student Portal                                                                 How to Navigate the Portal Environment
                                                                                   The main screen will appear as a set of tabs. Each tab focuses on a particular

T    he Student Portal provides easy access to your customisable and
     personal online services such as email, file storage, library services, the
web-based learning environment, personal development planning, well-
                                                                                   aspect of your life at University e.g. Learning Resources deals with online
                                                                                   resources such as your Library account, catalogue and electronic journals
                                                                                   (including Athens authentication - see below).
being and support. The Portal also acts as a point of focus for messages
sent to you by your faculty and announcements from other University                Personalise your Portal environment
departments. The University will pass critical information (to which you need      Within the Portal, users can personalise their environment by grouping the
to respond) through:                                                               services and information that they wish to appear together.
	       •	the	Portal
	       •	your	student	email	account	
	       •	text	message	(in	exceptional	circumstances).	
                                                                                     Online services available via the Portal
You are expected to check your Portal and email regularly.                           Blackboard       University online learning environment which hosts lecture
                                                                                                      notes, class discussions, module resources and electronic
How to Access the Student Portal                                                                      resources. Used by both distance learners and on-campus
The Portal can be accessed via the web (the Portal is set as the home                                 students.
page in student laboratories). To login, you will require your Student ID and        Live@edu         Student email (10Gb) and SkyDrive (25Gb) online filestore
network password. Your Student ID is in the format B12345678. Your initial                            system. This service allows users to store course assignments,
network password is provided at enrolment or via the Kiosk (see page 14).                             information and data, available at any location via a web
The web address is:                                                               browser.
                                                                                     Banner           Student records system which students may access to check
When you enter the system, you will arrive at the Home tab. The boxed                                 personal details, programme of study information,
areas within each tab are known as channels and will provide information                              examination details, tuition fees information etc.
on a particular topic or a gateway to a specific service.
                                                                                     Athens           Controls access to electronic journals and databases.
                                                                                     PACE             Professional and Career Enhancement System allows students
                                                                                                      to record details of their personal development and planning.
                                                                                                      Staff can view student e-portfolios and manage student
                                                                                     Opus             Records and manages information about student placement.

    How to obtain help                                                    LRC Opening Hours (Term time)

    LRC Information Point
    If you have any Library or ICT-related enquiries and require
    personal assistance, please visit the Learning Resource Centre
    (LRC) Information Point on your campus. We can help you with
    passwords, finding books within the library, using our online
    resources and resolving problems with your library account. The
    LRC Information Points are open during normal working hours –
    see adjacent table.

    For the latest update on opening hours, including vacation opening,
    on your campus, go to our website at:
    or ask in your LRC.

    Detailed information about Library services can be found online at

    ISD Service Desk
    Our Service Desk can provide support via telephone or email. The
    Service Desk is staffed during normal working hours*, although
    messages may be left at any time using the Voicemail facility.

    Telephone:       028 9036 6777 (internally 66777)
    * Monday - Thursday: 9.00am - 5.00pm
      Friday: 9.00am - 4.30pm

    We welcome any comments or suggestions on how we can improve
    our services. Just use the Suggestion boxes in your LRC or use the
    online forms available at

Your Learning Resource Centres (LRCs)                                          Magee Campus LRC
                                                                               Facilities include a Video / DVD / Music Room to support performing arts.
Each campus has a modern learning space for students that provides an          There are a range of environments to study in, which include a large student
integrated resource for library, study and student computing.                  PC area on the top floor, group study rooms, silent study areas and an
All PC workstations offer the same student desktop environment,                information skills classroom.
core applications, email, web and printing services available in our IT        LRC Information Point tel: 028 7167 5264
laboratories. Access to the workstations is via your student network
account. This is provided to you when you enter the University.
                                                                               Making the best use of Library Resources
Belfast Campus LRC
The Learning Resource Centre has a central location on the same floor as       Subject Enquiries
the Conor lecture theatre and is the base for all Information Services staff   There are teams of subject librarians who can offer subject support and
at Belfast. Library stock reflects the needs of all subjects taught on the     advice that relates to your course. Subject librarians can help you find the
campus but has strong collections on architecture and art and design. The      materials you need and can assist in using our online resources. You can
LRC provides a range of study facilities including a computer zone which is    get the contact details for each campus subject librarian, or use the Library
accessible outside library zone opening times.                                 Subject Enquiry Form online at
LRC Information Point tel: 028 9536 7268                             

Coleraine Campus LRC                                                           Subject Information Skills Classes
The Coleraine LRC offers an excellent integrated learning environment          Our Subject Librarians also provide information skills classes that are
providing a range of ICT, Library and Print/copy services. There are 680       tailored for each subject. These classes explore the paper and online
study spaces including 210 PC workstations. Other facilities include           resources most relevant for your subject and will show you how to find
wireless networking, quiet study areas and group study rooms. The              all the really useful materials for your course. This will make completing
Information Desk and Reading Rooms are open as listed on the back of the       assignments and coursework much easier for you.
guide. The IT Open Access area is open 24 hours/7 days per week.
LRC Information Point tel: 028 7012 3128
                                                                               Online Subject Guides
Jordanstown Campus LRC                                                         All faculties have a collection of online subject guides. These are short
The LRC in Jordanstown is at the centre of the campus. There are 700           guides written for each course that will help you find the books, articles
study spaces with 250 reserved for quiet study. There are 418 networked        etc that you need for your course. The guides can save you hours that you
PCs available for students. There are rooms reserved for group study, silent   would otherwise have spent using Google to look for materials yourself –
study and an information skills classroom.                                     they will direct you straight to the quality online resources that are right for
LRC Information Point tel: 028 9036 6964                                       your course. They can be found on the Portal under Learning Resources -
                                                                               Key Services - Subject Guides.

    Borrowing books from the Library                                            Your Library Account
                                                                                The “My Account” option on the catalogue allows you to see online what
                                 How many and how                               you have borrowed, renew your books and make reservations.
        Type of Book                                                 Fines
                                                                                Renewing books – extending how long you can keep them

                                                                                     Tip – by renewing your books in good time you need never incur
                                                                                          a library fine

                                                                                •	By	phone	–	028	9036	8530	(24	hour	Library	Information	Line)	
                                                                                •	In	person	at	the	Issue	Desks	
                                                                                •	On-line	by	selecting	MY	ACCOUNT	on	the	catalogue	

                                                                                What if we don’t have what you need on the shelves?
                                                                                If a book is on loan, you can RESERVE it by:
                                                                                •	Using	the	library	catalogue	OR	
                                                                                •	Completing	a	green	RESERVATION	card	(available	at	Issue	Desks).	

                                                                                What if the book is on another campus?
                                                                                You can request it through our INTER-CAMPUS LOAN service.
    There is more than one type of book, and there are different borrowing
                                                                                •	Complete	the	green	REQUEST	card	available	from	all	Issue	Desks.	
    limits and fines when they are returned late (overdue).

    Paying Fines
    Fines can be paid at the library desk and in the 2011/12 academic year we
    will be introducing an online payment facility for fines.                                                        “I have found the electronic
                                                                                                                     database service on
    Books                                                                                                            the Library website to
    To find books in our libraries, use the LIBRARY CATALOGUE to search our                                          be invaluable in my
                                                                                                                     undergraduate Law course.”
    book collection.                                                                                            Daren Johnston
                                                                                                                     Law student
      Tip – a short guide to using the Catalogue is available from all our
            Issue Desks and in the Library Catalogue help section

Journals - in Print and Online                                                     Library Resources available via the Portal

      Tip – a short guide to finding journals is available from all our                 Resource                            Description
            Issue Desks

What are JOURNALS?
Sometimes called serials, magazines or periodicals, journals are anything
published regularly such as NATURE or HARVARD LAW REVIEW that
contain articles on current research. This information is not likely to be found
in books and this is why journal articles are important in finding supporting
evidence for assignments. Also because journals are published at regular
intervals, e.g. weekly, monthly or quarterly, the information they contain is
always current. Books, on the other hand, can sometimes take up to two or
three years to be published.

The Library has BOTH electronic and print journals.

Print Journals
We keep thousands of journals in original paper format on our shelves in
each LRC. To check our Print Journal collection, use the Journals option on
the Library Catalogue to search for the journal by its title.

                                                                                   You can also access all our online resources via the Library Homepage, or
                                                                                   the “Library Services” link in Blackboard.

Library Resources online                                                           Access to a large number of the Library’s online resources is controlled
                                                                                   by the “ATHENS” authentication service. You will be automatically
A huge amount of the library’s information is now made available online            authenticated to Athens when you login to the Portal but you can also login
e.g. electronic journals, e-books, databases and exam papers. You can              to Athens protected resources using your network password.
access almost all of these resources on-campus or off-campus, and they
are available 24 hours a day throughout the year. Using resources online is        Remember – if you have any problems accessing our online resources -
the easiest way for you to find the materials you need for your assignments.       either on or off-campus - you can always get help from our LRC Information
You can search, find, read and download articles or book chapters from             Points or your Subject Librarian.
thousands of sources - all of which have been selected and paid for on your
behalf by the library service.

    Copyright                                                                       Registration, Examinations and Graduation

    Photocopying and Scanning
                                                                                    (including Banner Student Self-Service)
    If you wish to copy for the purposes
                                                                                    The My Studies tab in the Student Portal provides a range of services which
    of private study, or research for a non-
    commercial purpose, you may do so
    without having to ask the permission of                                         • the Modules Catalogue gives details of modules available on each
    the copyright holder.                                                             programme
                                                                                    • the Online Enrolment System which enables students to enrol at the start
    You should stay within the limits of, so                                          of the academic year
    called, safe-copying i.e.                                                       •	examination	timetables
                                                                                    • examination board decisions and examination marks
        • One article from any one issue of a journal
                                                                                    • the Online Graduation System enabling students to register to attend
        • One chapter or 5% from a published work.
    Only single copies are to be made.                                              • the facility to check and update your personal and address information,
    The University has a Photocopying and Scanning Licence. Under this,               including telephone numbers, to pay fees by credit/debit card and to
    multiple copies may be made and items placed on a network. Conditions             notify the University if you are absent due to illness
    apply. Contact your subject librarian. All copies should be acknowledged,       •	the	facility	to	check	your	study	programme	and	the	modules	for	which	you		
    except where impractical.                                                         are enrolled

    Works in electronic form                                                        There is also a link to Banner Student Self-Service in the Student Portal
    If you wish to download or print for the purpose of private study or research   from the Portal main page and from within the My Studies tab. Banner
    for a non-commercial purpose, you may do so without having to ask the           Self-Service provides a range of personal information and services for each
    permission of the copyright holder.                                             student which includes:
                                                                                    	       •		email	account	details
    When copying from web pages, you should observe carefully the copyright
    statements in their Terms of Use section and follow any specific copyright              • network login account details
    notices attached to individual items. If explicit permission to copy more is            • Library service information
    not given on the website, you must download and print only single copies.
    For further information, visit

                                                                                 Health and Safety when using Computer
                                                                                 Guidelines on Good Health and Safety Practice when using computers
                                                                                 are published on our website at:

                                                                                                                   “I always rely on the Short Loan
                                                                                                                   service to provide the books
                                                                                                                   needed for my course and I
                                                                                                                   find the Libary catalogue very
                                                                                                                   beneficial when searching for
                                                                                                                   books linked to my course.”

                                                                                                                   Patrick McGlone
Disabled Students                                                                                                  Law student

The library provides additional support for users with disabilities. This help
can include a one-to-one, hands-on library introduction from your subject
librarian, flexibility with book borrowing and the ability to book our study
rooms to meet your support tutor. This help can be arranged through your
local Student Disability Advisor.

Additional ICT support is available to users with disabilities. A Disability
Advisor will discuss with you the range of support and training available.
Contact details can be found at:

Software which assists disabled students learning is installed in our IT
laboratories and LRCs. Further information can be found on our website at:

                                                                                Campus                        IT Laboratory            Opening Hours
     Computing Facilities for Student Use
     Students must carry their Student ID card at all times for room access
     and identification purposes.

     IT Laboratories
     Windows 7 is the operating system on student PCs in LRCs.
     Depending on the computer specification in IT laboratories, either
     Windows 7 or Windows XP is installed. Laboratories are normally
     closed outside the hours shown here. Security staff may open a
     laboratory upon request (and on the production of a valid Student ID
     card). The latest information on laboratory availability is provided on
     our web site.

     Advice on Saving Data
     Do not save to the desktop or to the C: drive on a PC as these areas
     are automatically wiped when you log out.

     Do not save personal data permanently to the D: drive as this may be
     accessed by anyone who uses the same PC.

                   Save your work to SkyDrive (see page12)

     If you work on assignments between home (or work) and the University
     and use email to send documents to yourself, be aware of an issue
     which is explained at:

     PCs in LRCs are automatically shut down when these areas close. You
     will be warned electronically when the system is about to shut down.

                                                                               R Print Service Revaluer Unit      M Macs
                                                                               P PCs                              D Dual boot iMacs (support Mac OSX & Windows XP)
                                                                               W Wireless only area with access   H LRC Hours (see back cover)
                                                                                 to power
How to Access the Computing Facilities                                           Services Available from the Desktop
Who Can Use the Facilities?                                                      Every PC supported by Information Services has a standard desktop.
Only students with the correct Student ID and password can gain entry to         Windows 7 is available in LRCs and Teaching Rooms and either Windows
the University’s online systems.                                                 7 or Windows XP is available in other student laboratories. A core set of
                                                                                 applications is provided which includes:
New students will receive a Student ID and initial network password at
enrolment. This information is also available from Banner Self Service via the   	          •	Microsoft	Office	2010	(Word,	Powerpoint,	and	Excel)
Portal (see page 8).                                                             	          •	Internet	Explorer	web	browser
                                                                                 	          •	Statistical	software	such	as	SPSS
Note: Fees must be paid up-to date, otherwise you risk having access to
various IT and library services disabled. Further information is available at    Additional applications, specific to courses provided by certain faculties                                                 in specified laboratories, are available directly from the Start button. Some
                                                                                 Windows features have been restricted to ensure service provision.
Logging into the System
Computers in the laboratories and LRCs have an initial login screen. You         Printing
must enter your Student ID number and network password to proceed.               A high quality, high speed laser printing service is available in PC
                                                                                 laboratories and LRCs throughout the University.
Logging in for the First Time
At the first login, you will not be prompted to change your password             Printers are accessed using a card system. Cards can be obtained from
(although we strongly recommend that you do so). If you forget your              wall-mounted dispensers. Information on the location of card dispensers
password, you can use the “Forgot your password?” link on the Portal login       and revaluers for credits can be found at:
screen to change your password. Alternatively, if you are on campus, you
can use the Password Kiosk to obtain a new password (see page 14).
                                                                                 For details of the colour printing facilities, please contact the LRC
Overview of Accounts and Passwords                                               Information Point on your campus.
Passwords for University systems e.g. Portal, Wireless, Blackboard Learn
are set to the same initial value. The easiest way to access any online
system is to login to the Portal and then click on the appropriate link to the
required service. If you change your password for any system, this change
                                                                                 Reprographic Services
also applies to all the other online services. The only exception is Live@edu
                                                                                 Reprographic Services offers central print rooms that provide high quality
(email and SkyDrive) where the password can be different, if you wish.
                                                                                 commercial printing and binding services. We also have a great deal of
                                                                                 experience with graphic design and formatting.

     SkyDrive: Your Personal Disk Space
     You have been allocated 25 Gb of disk space on SkyDrive (part of the                                                   “IT services are excellent
     Windows Live@edu online environment). Important files can be saved and                                                 and staff are always friendly
     accessed from any PC connected to the internet at a later date. Connect                                                and approachable.”
     to SkyDrive by logging in to the Portal and then click on the SkyDrive link
     on the toolbar.                                                                                                        Naoise Byrne
                                                                                                                            BSc Hons Social Policy
     We recommend that you use SkyDrive as your primary filestore option.

                                                                                     Logging in for the first time
     The University, in co-operation with Microsoft, provides a web-based email      When you first access the Live@edu service, you must set up a secret
     service to all students. When you register with the University, you will be     question and answer to provide security on your account. You should also
     issued with an email account on Microsoft’s Live@edu environment. A             change the original password provided at enrolment.
     corresponding University of Ulster email address will be provided and will
     have the form:                                      In Outlook Live, click on “Options” and then supply your birth year,
                                                                                     country and set up a secret question and answer to provide security on
     Key features of the Live@edu environment include:                               your account. This information will be used to verify your identity if you
     	       •	10	Gb	email	space                                                     need to change your password using the self-service facility.
     	       •	spam	and	virus	filtering
     	       •	access	via	many	platforms                                             Click on “Change your password”. Your new password should be at
     	       •	support	for	24	languages                                              least six characters in length and, preferably, contain a mixture of letters,
                                                                                     numbers and other characters. It is also good practice to select the
     Obtaining your Live@edu account information                                     ‘Make my password expire every 72 days’ option.
     To use the system, you will need your University email address and a
     password. These are available via the student ID, password and email            Further information on Live@edu can be found on our website at:
     page within the Banner Self Service system available via the Portal (see
     page 8).

     Accessing your Email
     Login to the Portal and click on the My Email link on the toolbar. If you are
     accessing your email from outside the University, you can do this via the
     Portal at

                                                                            University IT Codes of Practice, Policies and
                                                                            All students must adhere to the IT regulations, codes of practice, policies
                                                                            and guidelines of the University, especially those relating to current UK,
                                                                            European or international legislation.

                                                                            Our services are primarily for education, research and official University
                                                                            business. Access to systems, technologies and equipments is afforded on
                                                                            the basis that they are provided in order to meet these needs.

                                                                            Acceptable Use Code of Practice
                                                                            This document is of particular importance to all users of the University’s IT
                                                                            facilities. The full document outlines the range of permitted activities and
Wireless Services                                                           describes those that are either limited or prohibited.

The University provides web and email access for laptop users via our       Information on the University’s IT-related policies and codes of practice,
wireless service. Coverage is available on all campuses and a number of     including a full copy of the Acceptable Use Code of Practice, is available on
Open Access Areas have been specifically designated for laptop use. The     our website at:
service is offered to you to support your academic work.
                                                                            Data stored on University equipment or passing through the University
When you connect your laptop to the wireless service, you must              network is monitored in accordance with the regulations governing lawful
authenticate to the network using your student network account details.     business practice. Breaches of the University’s Acceptable Use Code of
Your laptop must:                                                           Practice may result in disciplinary action and any unlawful activity may be
                                                                            referred for legal action.
      l   have a WiFi - compatible wireless ethernet adapter
      l   have a web browser
      l   be configured to use DHCP (Dynamic Host Configuration
          Protocol). DHCP automatically assigns IP (internet) addresses                                             “The computers are quick
          to computers on the network.                                                                              and easy to use and staff
                                                                                                                    are always on hand to help.”
We also run clinics to provide detail on how to join our WiFi network.                                              Stacey McMahon
Further information, including details of WiFi-supported areas and online                                           BSc Hons Sociology
documentation, is available from our website at:

     Passwords and Security
     Dedicated PCs, known as Password Kiosks, are located close to the LRC
     Information Point on each campus. This system will allow you to:
     	       •	obtain	your	initial	network	password
             •	change	your	network	password	(if	forgotten)
     You will need your Student ID and PIN (obtained at enrolment) to login to
     the Password Kiosk.

     Hints and Tips on security
     • Change passwords regularly and never share your password
     • Do not open attachments in unsolicited emails or click on
       web links within such messages - DO NOT provide any personal
       information in response to unsolicited email.
     • Scan files received from external sources using anti-virus software
       before opening or attempting to use them.                                 On home PCs and laptops
     • Do not download unauthorised programs (such as screensavers               • Install our free to use anti-virus software and ensure that it is
       or joke programs)                                                           regularly updated. You can find this on the Portal under My Studies
     • When submitting assignments, save your work as an Adobe pdf                 tab, Uni Experience channel.
       document using the Save As option within Office 2010 applications.        • Install a personal firewall
       This will prevent any possibility of others tampering with your work.     • Ensure that MS Windows update regularly installs patches (some
                                                                                   applications will also do this). This will help to protect against
                                                                                   system or application vulnerabilities.

                                           “The IT staff are very pro-active
                                           in keeping my Uni account

                                           Aoife Kelly
                                           Law student

Green IT                                                                         Energy conservation
                                                                                 PCs in centrally maintained IT laboratories and LRCs are automatically shut
“Green IT” is a significant topic of interest today as society seeks to          down when these areas close to reduce the unnecessary consumption of
“preserve the planet”. Key environmental aspects of IT include:                  energy. Power management settings are also enabled on all PCs in these
                                                                                 areas to optimise energy use during opening hours.
        • energy use - PCs, printers, photocopiers etc.
        • waste generation - waste paper from photocopying and printing          Greener study - do your bit
          services, empty print and toner cartridges                             Students are encouraged to adopt the following practices when using our
                                                                                 Library, ICT and Repographic Services to help reduce the University’s
        • paper and ink/toner use - photocopying and printing services
                                                                                 impact on the environment
The University’s Carbon Management Plan has set an ambitious target of
                                                                                       • use the ‘2 sided’ copy function on photocopiers, to photocopy
a 28% reduction in carbon emissions associated with its environmental
                                                                                         double sided
impacts by 2020/21 from the baseline emissions year of 2005/06. This is a
challenging target and will require all the University’s staff and students to         • bookmark web pages for reference instead of printing them out
participate in supporting initiatives.                                                 • review and edit documents on screen, instead of printing them out
                                                                                       • use email and store documents electronically
                                                                                       • switch off PC monitors when you are finished rather than leaving
                                                                                         them on standby

     LRC Contact Information                                               Service Desk Contact Information
     For the latest update on opening hours, including vacation opening,   Telephone:      028 9036 6777 (internally 66777)
     on your campus, go to our website at:                                 Email:                                    Web:  
     or ask in your LRC.
                                                                           Opening Hours
     Belfast LRC Information Point             Tel: 028 9536 7268          Monday - Thursday: 9.00am - 5.00pm
                                                                           Friday: 9.00am - 4.30pm
     Coleraine LRC Information Point           Tel: 028 7012 3128

     Jordanstown LRC Information Point         Tel: 028 9036 6964

     Magee LRC Information Point               Tel: 028 7167 5264


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