The East Longmeadow Fire Department is located at 150 Somers by pengxuebo

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									   EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE




The East Longmeadow Fire Department is located at 150 Somers Road, East
Longmeadow, Massachusetts, 01028-2929. The normal hours of

operation are from 8:00 a.m. to 4:00 p.m., Monday through Friday. Closed

weekends and all holidays. Our phone number is 525-5430.


All emergency numbers (911 Enhanced) as well as 525-5440, are received at

the East Longmeadow Police Department, 160 Somers Road, East

Longmeadow, Massachusetts.


We are dispatched by the police department by radio. On duty we receive the

call from police and dispatch the appropriate apparatus. After normal hours,

the Call Department responds with the appropriate apparatus.
   EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE




                   MISSION STATEMENT:
The mission of the East Longmeadow Fire Department is to protect lives, the
environment and property by providing a fire safe community to the residents
of East Longmeadow through preparedness, a coordinated public education
program utilizing the S.A.F.E. (Student Awareness of Fire Education) trailer,
classroom instruction, inspection services, a Department training program,
senior citizen safety seminars, and lastly, fire suppression.




                    VISION STATEMENT:

Our vision is to enhance and broaden customer service, and increase the
quality of life for our residents by providing professional fire, rescue, and
medical services, which meet the needs of the community through responsive,
innovative leadership. Commitment to professionalism.




                      RICHARD J. BRADY
                         FIRE CHIEF



       ___________________________________________

                      REVISED JULY 2010
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

            EAST LONGMEADOW
             FIRE DEPARTMENT
      STANDARD OPERATING GUIDELINES
                  (S.O.G.’S)
The following Standard Operating Guidelines are to be used as a tool for each member of
this department. They should not take the place of common sense and safe judgment.
These guidelines cover most of the everyday tasks of this department, but do not cover
every situation that may arise. They are a baseline, guideline, and should be used as such.

It is the purpose of this Standard Operating Guideline to provide for the utmost safety of
the firefighters, improve communications on the fireground, have full accountability of all
firefighters, and increase the effectiveness of the operation.

The Chief shall periodically review these guidelines. If a concern or problem arises about a
guideline, that particular guideline shall be addressed immediately. If at anytime, any
member of this department has a question or concern that would enhance the operation of
this department; they are to address it with their officer. If the concern or suggestion, in
the opinion of the department officers is acceptable, it will be added to these guidelines.


            This document shall be stored in a safe dry place.

            At anytime the Chief or Deputy may ask for your copy to update or change
             any procedures, you shall be able to produce your copy.

            You are responsible for the cost of reprinting this document if it is lost or
             damaged.

            You shall read any new updates that are given to you.

            You shall periodically review this document to keep current with the
             operations of this department.
       EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

                  SAFETY FOR ALL PERSONNEL

1.      Full protective equipment shall be worn at all times; The following is the required
        equipment each firefighter shall be responsible for:

                        a.     Turnout coat
                        b.     Bunker pants w/ suspenders
                        c.     Helmet w/goggles or shield
                        d.     Bunker boots
                        e.     Gloves
                        f.     Safety glasses
                        g.     Nomex hood
                        h.     Latex gloves
                        i.     C.P.R. pocket mask
                        j.     Pocket spanner
                        k.     Escape Rope & Carabiners
                        l.     Handlight

  2.      While riding on any fire department apparatus or vehicle, seat belts shall be worn at
          all times.

  3.      At all times on the fireground, any firefighter working inside of any structure, car
          fire, dumpster fire, in the “Hot Zone” at a Haz-mat, or any other time when the
          atmospheric condition warrants its use, a self-contained breathing apparatus
          (SCBA) shall be worn.

  4.      At all responses, the Incident Command System (ICS) shall be used to unify the
          communication and identify the tasks of all personnel.



                              NOMEX HOODS

  The Nomex Hood shall be worn at all times when engaged in firefighting operations and
  during any other situation, potential fire, explosion, or hazardous atmosphere, where
  injuries to the head or face are likely to occur in conjunction with “FULL PROTECTIVE
  GEAR”.

       DISPOSAL OF SOILED LATEX GLOVES

When responding to a motor vehicle accident, or an accident that may involve contact with
body fluids, firefighters shall wear at least one pair of latex gloves. They shall have their
firefighting gloves on over the latex gloves in the event they perform firefighting duties and
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
   not EMS duties. At the completion of their duties, soiled latex gloves shall be deposited into
   the red Bio-Hazard bags that are located in all of the green medical bags (E1, E2, E3, E4, C1,
   C2). These red Bio-Hazard bags shall be given to the EMT’s on the AMR ambulance who in
   turn will secure the bag for proper disposal.

   SOILED: For the purpose of definition, soiled latex gloves shall mean gloves that have come
   in contact with body fluids or were used to assist in First Aid care.



                            HIGH VISIBILITY VESTS

It shall be the policy of the East Longmeadow Fire Department to provide
ANSI/ISEA 107-2004 and ANSI/ISEA 207-2006 Class 2 High Visibility Vests to all
firefighters. This policy is designed to help protect members from the danger of
working in moving traffic.

All of us understand the hazards of working on our roadways. We do much of our
work at night, and if we are not highly visible, we are at risk from passing traffic.
Even with all the flashing lights at the scene, those of us not wearing reflective gear
are virtually invisible to passing traffic.

All responses to, or adjacent to, the roadway require the firefighter to wear a High
Visibility Vest. Firefighters involved in suppression activities or extrication should
not wear their vests while performing these duties. When these duties are
completed, the vest should be immediately put on, ie repacking hose, replacing
equipment and traffic control, etc.

Again, whenever personnel are operating at an incident and their assignment places
them in potential conflict with motor vehicle traffic, the High Visibility Vest shall be
worn. This applies to roadways, parking lots, driveways, or any other location.

Vests are to be worn both in the day time and at night. All drivers/pump operators
are to wear their vests at all times. This means vests will be on the driver/pump
operator when he steps off the vehicle.

The incident commander may alter this policy under certain conditions. For
example, when the road is completely closed to all non-emergency traffic and said
closure is protected by police, fire personnel, or other legitimate traffic control.
Unmanned, wooden barricades (horses) do not apply.

Revised 12/01/09
         EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

Chief Brady


                   ACCOUNTABILITY PROTOCOL

     1. Name tags will be issued to every member of the department.

     2. Tags are to be attached to the helmets on the rear brim.

     3. When boarding apparatus for a fire call, name tags shall be placed on or handed to the
        officer, to be placed on the apparatus personnel accountability board.

     4. Upon arriving on scene at an incident, the apparatus personnel accountability board
        shall be delivered to incident commander, or person who has been put in charge of
        accountability.

     5. When changing assignment or apparatus, the appropriate name tag(s) shall be moved
        to the appropriate accountability board or assignment location on the command board,
        to indicate the change(s).

     6. When leaving the scene, the appropriate accountability board with the appropriate
        name tags, shall be given/returned to the officer of the vehicle. The firefighter shall
        retrieve his tag upon returning to the station.

     7. Name tags will be issued to every member of the department.

     8. Tags are to be attached to the helmets on the rear brim.

     9. When boarding apparatus for a fire call, name tags shall be placed on or handed to the
        officer, to be placed on the apparatus personnel accountability board.

     10. Upon arriving on scene at an incident, the apparatus personnel accountability board
         shall be delivered to incident commander, or person who has been put in charge of
         accountability.

     11. When changing assignment or apparatus, the appropriate name tag(s) shall be moved
         to the appropriate accountability board or assignment location on the command board,
         to indicate the change(s).

     12. When leaving the scene, the appropriate accountability board with the appropriate
         name tags, shall be given/returned to the officer of the vehicle. The firefighter shall
         retrieve his tag upon returning to the station.



              ORDER OF APPARATUS RESPONSE
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
     1.     All Structures; Nursing Homes; Schools; Malls; Chimneys; All Automatic Alarms;
            Factories; Bomb Calls.
                   Engine # 3
                   Ladder # 1
                   Engine # 2
                   Engine # 4
                   Engine # 1

     2.     Investigations; Carbon Monoxide; smell of smoke in the area; odor; wire down.
                   Engine # 3 (Carbon Monoxide – Group Call Off Duty- Engine # 3 Only)
                   Ladder # 1
                   Engine # 2
                   Engine # 4
                   Engine # 1

     3.     Dumpster Fires.
                 Engine # 3
                 Engine # 2
                 Engine # 4
                 Ladder # 1
                 Engine # 1

     4.     Brush; Open Burning; Woods; Grass.
                  Engine # 1
                  Engine # 2
                  Engine # 3
                  Engine # 4
                  Ladder # 1

     5.     Vehicle Fires; Motor Vehicle Accidents.
                   Engine # 4
                   Engine # 2 (Helicopter Landing Vehicle)
                   Engine # 3
                   Ladder # 1
                   Engine # 1

     6.    Haz-Mats: Suspicious Packages Etc.
                 Engine # 4
                 Engine # 3
                 Engine # 2
                 Ladder # 1
                 Engine # 1
                           Mutual Aid Request
1.     All Structures, Investigations, Dumpster fires, Bomb Calls, Station Coverage.

          Ladder # 1 or Engine # 2 (Depending on request for an engine or aerial)
          Engine # 2 (If Ladder # 1 was dispatched)
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
          Engine # 1 (If Engine # 2 was dispatched)
          Engine # 3 (If Engine # 1 was dispatched)
          Engine # 4 (If Engine # 3 was dispatched)

2.    Brush; Open Burning; Woods; Grass.

           Engine # 1
           Engine # 2
           Engine # 3
           Engine # 4
           Ladder # 1

3.    Vehicles Fires; Motor Vehicle Accidents.

           Engine # 4
           Engine # 2 (Helicopter Landing Vehicle)
           Engine # 3
           Ladder # 1
           Engine # 1

4.    Haz-Mats: Suspicious Packages Etc.

           Engine # 4
           Engine # 3
           Engine # 2
           Ladder # 1
           Engine # 1

NOTE:

 At any time when an apparatus is sent to mutual aid, an “All Call” will be activated
immediately. The alarm room operator or an officer shall call the Town that is requesting aid
and verify what is needed.

NOTE:

Shift Captain and Three (3) Firefighters (Permanent on Duty Response)
Officer, Driver and Four (4) Firefighters (Off Duty Response)


                    REQUEST FOR MUTUAL AID
The following shall apply to all off-duty requests by a neighboring Town/City for mutual aid

     A.     If the request is specific, (I.E. Ladder #1), that apparatus shall be dispatched with
            an officer or acting officer, a driver, and four (4) firefighters if available. If a total of
            six respond, there will be two drivers in addition to the officer, if possible. The final
            decision will be up to the senior officer in the station at the time.
            EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
       B.     If there is no specific request, the Chief, Deputy, or the first firefighter into the
              station shall call the Town/City that is requesting mutual aid and ask what
              equipment is requested and where it is needed.

       C.     If the request is for an engine, the responding apparatus shall have an officer or
              acting officer, driver, and four firefighters if available. Total of Six (6). The thermal
              imager shall be taken to ALL mutual aid responses from Ladder #1.

       D.     This shall be the only apparatus to respond to mutual aid unless the Chief, Deputy
              Chief or an East Longmeadow Fire Officer requests additional apparatus.

       E.     If the requested apparatus is an engine to respond to the scene of the incident, the
              normal emergency response mode of lights and sirens shall be used.

       F.     If the requested apparatus is to respond for station coverage, this shall be in a
              normal driving mode, non-emergency, no lights or sirens. Again, total of six (6),
              including one (1) driver, one (1) officer and four (4) firefighters, if possible.

      G.      In the event the responding apparatus is going for station coverage, and it is re-
              routed to the scene of the incident, it will then change to an emergency mode with
              lights and sirens.

      H.      If the request is for station coverage only, this shall also be in a normal driving
              mode, non-emergency, no lights, while responding in your personal vehicle to the
              station.


                 THERMAL IMAGER ON MUTUAL
                         AID CALLS

                                THERMAL IMAGER CAMERA
THE THERMAL IMAGER CAMERA ON LADDER #1 SHALL BE TAKEN ON ALL
MUTUAL AID CALLS.



            PERMANENT FIREFIGHTERS RESPONSE
                       PROTOCOL
                   FOUR MEN ON DUTY

At all times, when there are only four men on duty, the following procedures shall be followed:

        The front door shall be unlocked using panic bar lock down procedures.

        Upon notification of a fire/emergency a fire report will be started with the time,
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
 location, and reason.

 Upon notification of a fire/emergency call, the panic bar on the front door shall be
 locked, and the door secured by the alarm room operator.

The alarm room operator shall notify the police department that they have the phones.

While the alarm room operator is locking the front door, all other personnel in the
building shall don their turnout gear, board the appropriate apparatus, and pull the
apparatus out of the building.

After donning his protective clothing the alarm room operator shall close the overhead
door and board the apparatus.

Once the overhead door has been closed apparatus and personnel will respond to the call.

Mutual Aid Calls- If requested by another community/department, all personnel shall
respond after sounding an ALL CALL TONE and follow the procedure above.




                  PERMANENT FIREFIGHTER’S
                RESPONSIBILITY RESPONDING TO
                  ALL CALLS WHILE ON DUTY
The normal order of response for a structure call, automatic alarm, dumpster fire, C.O. or
an investigation shall be ENGINE #3 with four (4) firefighters.

The second apparatus shall be Ladder #1 with one (1) or two (2) firefighters depending on
that day’s manpower or a decision by the Chief or Shift Captain.

The normal order of response for a vehicle fire, Haz-Mat or extrication call shall be Engine
#4 with four (4) firefighters.

The second apparatus shall be engine #2 with one (1) or two (2) firefighters, depending on
that day’s manpower or a decision by the Chief or Shift Captain.

In the event of an unusual circumstance (.i.e. an apparatus is out of service or not in
station), the Chief or Shift Captain shall designate what vehicles are to respond.

When a tone has been activated for the call firefighters using the above response
procedures, the following shall be the duties of the ALARM ROOM operator (the assigned
permanent firefighter)

The permanent firefighter (alarm room operator) shall do the following:
Assign a call firefighter as ALARM ROOM OPERATOR.
 If a qualified driver did not respond on the tone the permanent firefighter shall be the
   driver of the next responding apparatus.
      EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

     If a qualified driver did respond on the tone, and no officer responded, the permanent
      firefighter shall assume the position of officer of the next responding apparatus.


ALL FIREFIGHTERS shall be under direct command of the shift Captain.



     PERMANENT FIREFIGHTERS “OFF” DUTY
When an “All Call” or “Group Call” has been activated, the following shall apply.

1.       All firefighters shall respond directly to the station unless otherwise instructed by
         the Chief or Deputy.

2.       When arriving at the station, all firefighters shall park within marked lines in the
         “rear” parking lot. In the event the rear parking lot is full, you may park in the
         visitor’s side lot.

3.       The first firefighter to enter the building shall disarm the building alarm system,
         turn on the apparatus bay light switches and parking lot lights timer. {NIGHT
         TIME}

4.       Each firefighter shall go to their respective rack area and put on all their protective
         gear.

5.       Each firefighter shall report to the officer of the first responding apparatus and
         secure their passport in the proper location.

6.       After the first responding vehicle exits the building, the alarm room will be manned
         prior to the exit of the second responding vehicle.

7.       As each apparatus exits the building with a compliment of firefighters, the next
         responding apparatus is to be manned.

8.       This shall continue in the order of response until orders come from the Incident
         Commander to cancel additional response.

9.       The officer or acting officer of each responding apparatus shall announce the
         apparatus number, the total number of firefighters on board, and his rank and
         name as they exit the building.

10.      In the event, the Chief or Deputy is not on scene, when the first apparatus arrives,
         the officer or acting officer shall report they are on scene, what is visible, if anything
         and what the action plan will be. (I.E. Investigation, attacking the fire; evacuation,
         etc.)

11.    The first arriving officer or acting officer shall be the Incident Commander until
the Chief, Deputy or a senior officer relieves him.
        EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE



                ALARM ROOM ASSIGNMENTS
                       EFFECTIVE Mar 26, 2009
   The Senior Officer in the Building or the officer of the
second responding apparatus shall make alarm room
assignments.

   During “any” incident, if there is an officer(s) in the
building, the officer SHALL stay in the alarm room and be
responsible for dispatching, personnel assignments, and
record keeping.

   If there is no officer(s) in the building, the senior
firefighter will assume the duties of an officer.
                                                                           Amended October 20, 2005




                             GROUP CALLS

    As already stated in the fire department’s S.O.G.S DATED June 21 1995, only the Chief,
    Deputy Chief or Duty Officer may request a “Group” call. Effective November 1, 1996 a
    designated month will be assigned to each group. The designations are as follows: Group
    “A” Group “B”. It shall be the responsibility of the “Shift Captain” to label (PLASTIC
    STICK-ON) to the police and fire department encoders with the proper group letter on the
    first of each month. In the event the first of the month is on a weekend or holiday, the
    group designation will be changed either the day before or the day after such weekend or
    holiday. The label will read as follows:

                         JANUARY—GROUP “A” (EXAMPLE)



                   GROUP CALL RESPONSES
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


Effective Tuesday, December 5, 1998, ALL PERMANENT FIREFIGHTERS and ALL
CALL OFFICERS shall respond to BOTH Group “A” and Group “B” tones, as well as
“ALL CALLS”.

                       EMERGENCY CALLS
                       2ND HOUR & BEYOND
In trying to control the overtime issue and to make it fair to all officers, effective today,
April 4, 2005, the following new Standard Operating Guideline shall take effect:

When there is an incident (non-emergency), Example: flooded basement, wire down,
transformer arcing, mutual aid (station coverage), C.O. response, or any other incident
that may fall into this category, the following shall take place.

Before the start of the second hour, the officer in the alarm room will check with command
for permission to release the firefighters that are in the station, except for the alarm room
operator and the officer that is next in rotation to remain in the alarm room.

There is a list inside the back of the “Fire Report” binder with the list of officers. When the
crew is released from the station, the officer that is next on the list will remain and take
charge of the alarm room until the on scene crew returns and the incident is over. The
officer will then check his name off and when there is another such incident, the next
officer on the list shall assume the alarm room officer’s duties.

**** In the event the next officer that is due to take charge of the alarm room is absent,
mark an “A” next to that name and continue down the list until an officer that is present
will take over.



     APPARATUS OFFICER RESPONSIBILITY
The officer or acting officer of each apparatus will have complete responsibility for the
apparatus and all personnel on board.

When an apparatus is being manned and preparing to exit the building, the officer of each
apparatus will be the “Last” person to board that apparatus. He shall be responsible to
identify who has boarded the apparatus, how many firefighters are on the apparatus, and
make any adjustments to the crew (Officers, Drivers, Etc.).

The officer shall wait until all firefighters have been seated and doors closed before he
enters the apparatus and signals the driver to move the apparatus.

The officer must use common sense addressing each response (ie: structure call, mutual aid
call, jaws, food on stove, CO). We don’t need four (4) or five (5) drivers or officers on one
         EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
     apparatus. Having said this, if that is all that is available to respond, it must be done. You
     don’t have to “Fill” all the seats going to “Quarry Hill, Village Green, etc., if the Chief or
     Deputy is already on scene and has given an update of the situation found i.e. false alarm.

     A minimum of four (4) personnel shall be on each apparatus. If after a reasonable amount
     of time, no one else is entering the building, then leave with whoever is on board.

     Due to the present structure of the department, no one ever knows who will be responding.
     Try to think ahead and possibly leave someone qualified to respond on another engine, if
     needed.



                            APPARATUS DUTIES

1.   The first arriving apparatus shall be responsible for search and rescue and fire and/or fire
     attack. If there is fire or heavy smoke showing while approaching the scene and there is no
     Incident Commander on scene, a supply line shall be laid. If manpower allows, two men
     will be left at the hydrant to expedite the making of the hydrant and supplying water to the
     apparatus.

2.   If there is life hazard and a search and rescue is to commence, there shall be two
     firefighters who enter the building with the thermal imager.

3.   If the first arriving apparatus goes directly to the scene, Ladder #1 will be responsible for
     either making a hydrant and laying the supply line, or making and charging the supply line
     from the first apparatus.

4.   The next arriving apparatus will be instructed by the incident commander on its duties (ie:
     another supply line, crew to enter the building, roof operations, RIT, etc.).

5.   Once all apparatus has been assigned a task, and additional manpower or apparatus is
     needed, mutual aid shall be requested by the Incident Commander.



                                  VEHICLE SAFETY

     All department vehicles are to be operated in accordance with Massachusetts General
     Laws. Specifically Chapters 89 Sections 7, 7A, 7B, and Chapter 90, Section 14, which states
     “Drivers of Fire Apparatus or Ambulances are subject to all laws related to the operation
     of a motor vehicle, except that while responding to a fire, medical emergency or other
     emergency…”

     May drive in excess of the recognized speed limit provided they exercise caution and due
     regard for persons and property.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


May proceed through an intersection, contrary to traffic signals, if they first bring their
vehicle to a complete stop and then proceed with caution and due regard for persons and
property, unless directed otherwise by a police officer having jurisdiction to regulate said
traffic.

Shall come to a complete stop for a school bus stopped, with red lights flashing which is
allowing persons to board or depart, and remain stopped until red lights stop flashing,
unless directed otherwise by a police officer having jurisdiction to regulate said traffic. This
section does not apply to apparatus or ambulance approaching a school bus with lights
flashing on a divided highway when approaching from the opposite direction.

Whenever vehicles are out of the station, emergency brakes and chock blocks must be used
when parked.

When responding to an emergency, lights and sirens shall be used.

Emergency lights and siren shall not be used when responding to non-emergency service
type calls, such as pumping cellars, lockouts, CO calls, or when returning to station.

When apparatus are parked at any scene, emergency or otherwise, emergency lights are to
be used to protect personnel working around the apparatus. Apparatus shall be parked at
an angle to traffic to protect personnel working around them. Do not park at an angle so
extreme that it will create an unnecessary obstruction.

Persons working around apparatus shall use extreme caution when stepping out around
parked vehicles.

During inclement weather speed limits shall be reduced and extra caution should be
exercised.

Drivers should use “Jake Brakes” and down shift transmission when braking vehicles.

When operating the Aerial, beware of overhead power lines and other obstructions. Always
place jack stands on firm ground, never on manhole covers, etc.

Vehicle operators and officers should use common sense when responding to alarms. While
it is important to arrive at some scenes as quickly as possible, it is senseless to involve
yourself in an avoidable accident. It is important for the first arriving vehicle to identify the
situation so that other responding apparatus can react accordingly.
        EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

                     LADDER CLIMBING
                  & WORKING FROM LADDERS

   Climbing ground ladders with no equipment being carried: Climb the ladder with your
    hands grasping alternating rungs

   Climbing aerial ladders with no equipment being carried: Depending on the angle, climb
    the ladder with your hands grasping alternating rungs or have your hands sliding up the
    beam.

   Climbing either ladder with equipment being carried: Climb the ladder with hands sliding
    under the beam.

   Working from ground ladders: Firefighters shall lock themselves in position with either a
    leg lock or a ladder belt when they are required to work from a fixed position on ground
    ladders.

   Working from aerial ladders: Firefighters shall lock themselves in position with a ladder
    belt when they are required to work from a fixed position on an aerial ladder.

                                             Safety Note
   Firefighters climbing ground ladders and aerial ladders for the purpose of making access
    to upper floors and roofs shall not wear a ladder belt. The large D-ring style connector if
    worn would present a possible catch point hindering the firefighter’s movements.
   Firefighters working in fixed positions on aerial ladders shall not secure themselves with a
    leg lock. If the aerial is retracted for any reason the firefighter with a leg lock may suffer a
    very serious injury.

                        LADDER #1 OPERATION
                            OUTRIGGERS

           At any time (EXCEPT FOR REMOVING EQUIPMENT FROM THE UPPER

           STORAGE AREA) the aerial is raised from its bed position, the outriggers shall be

           set into place per S.O.G. and the apparatus prepared for operation.




           STANDARD OPERATING GUIDELINE
                  FOR LADDER #1
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE




  1. Position truck as told by the officer.

  2. Set Air Brake (Parking Brake).

  3. Put shifter into neutral.

  4. If aerial is to be used, put Aerial Master, and PTO Switches into
             on position. Leave shifter in neutral.

  5. Shutoff Jacobs Engine Brake.

  6. Take portable radio & headset.

  7. Make sure monitor is all the way up.

  8. Exit the cab and chock both front wheels with all four chocks.

  9. Go to rear of truck and open all three of the control doors.

  10. Put the outrigger/serial switch into the outrigger position & push the high idle
      switch up.

  11. Extend ALL four horizontal beams fully. All the way out on the working side
      always. At least 18” on the NON-LOAD side.

  12. Put all four outrigger pads under each outrigger with the handles up and in and
      the words “This Side Up” parallel to the truck.

  13. Lower both outriggers on the “Low Side” first. When you get a green light on
      one and not the other, stop lowering the one with the light and continue lowering
      the other until you get a green light on that one. Once you have both green lights
      for that side, lower both outriggers together one full hole more than is showing
      on the rear outrigger.

  14. On the other side do the same with the green lights. Lower both outriggers until
     you get a green light for each one. Once both green lights come on, lower both
     outriggers together and watch the level gauge not the outriggers. Once the truck
     is level and you have all four green lights, shutoff the high idle switch, put the
     outrigger switch into the Aerial Position. Close all three control doors.
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

  15. Once the three control doors have been closed go to all four outriggers and insert
     the safety pins, making sure the pins are in the highest useable hole. Make sure
     there is equal amount of pin on each side of the outrigger.

  16. Pull out both steps, one on each side of the truck, before you climb to the
      turntable.

  17. Once you have entered the turntable, both chains on the safety rail must be
      hooked before further operation.

  18. Raise the weather proof cover over the pedestal controls all the way up.

  19. If night operations, turn on console lights and tip lights, before moving the
      aerial.

  20. Turn on both intercoms before aerial operation.

  21. Make sure monitor is all the way in the raised position.

  22. Move the “System Lock Valve” into the low idle position. Check for 2000 PSI on
      gauge then move lever all the way forward into the high idle position. If you do
      not have pressure in the gauge, check to make sure you have engaged your aerial
      switch from outrigger position, and make sure you have all four green lights on
      your outriggers.

  23. You are now ready to start aerial operations.

  24. Pull back on the right control lever to raise the ladder from the bed position.
      Move the left control lever to swing right or left, whichever way you need to go.
      The middle control valve extends and retracts the aerial

  25. Very Important and a Must. ALWAYS – bring the “System Control Valve” into
      the low idle position when you are approaching your target, or lowering onto or
      raising up to a building, or putting the ladder in it’s bed or anytime you are
      finishing a ladder function.

  26. When you have reached your target, make sure your rung alignment light is on
      and your “System Control Valve” is all the way back in locked position.

  27. Once your operation is done and you are ready to secure the aerial, the order is
      in reverse as stated above1.



  28. Put the “System Control Valve” into the high idle position first then retract,
      rotate, and lower the aerial into the bed, stopping about 6” above the cradle
      support. Check the distance between the aerial and the support on both sides of
      the bed section, with equal distance on both sides, and then lower the aerial into
      the support. After the aerial is nested, hold the lower control lever all the way
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
     down for two or three seconds, making sure there is no pressure on your
     overload gauge.

  29. Put the “System Control Valve” back into the locked position; turn off both
      intercoms, all working lights, and lower the pedestal weather proof cover.

  30. As you exit the turntable, make sure both chains are secure.

  31. Once you are on the ground, put both lower steps back into their travel position.

  32. Remove all four safety pins from the outriggers and insert them into their travel
      position.

  33. Go to the rear of the truck and open all three control lever doors.

  34. Put the Aerial/Outrigger switch from the aerial position into the outrigger
      position, then push the high idle switch up.

  35. All at the same time, raise the outriggers into the full up position.

  36. Go to one side of the truck and withdraw both horizontal supports all the way
      in.

  37. Go to the other side of the truck and do the same.

  38. Put your high idle switch into the down position and the outrigger switch into
      neutral.

  39. Close all three of the rear control doors.

  40. Pick up all four outrigger pads and secure them in their holding brackets.
      Handles out and down.

  41. Go into cab and turn off both aerial master and PTO switches.

  42. Turn off outside speaker switch, turn Jacobs Brake Switch on.

  43. Remove all four blocks and place them in their traveling brackets.




 STANDARD OPERATING PROCEDURE
    FOR “LADDER #1” PUMPING
  1. Position truck as told by officer.
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
  2. Set air brake. (PARKING BRAKE).

  3. Put shifter into neutral.

  4. Put pump switch from road into pump.

  5. Move shifter from neutral, into reverse, into neutral, into drive. You should have
     a green light on the dashboard that say’s “OK TO PUMP”. Also very important
     – your speedometer must read 15-18 MPH, if not you are not in pump. At this
     time you must put your shifter back into neutral check for green light – DON’T
     TRUST LIGHTS. Then do your shift procedures again. Don’t get out of the cab
     unless your speedometer is showing 15-18 MPH.

  6. Turn on your portable radio with headset.

  7. Turn off your Jake Brake switch.

  8. After exiting the cab put both chock blocks under both front tires – front and
     rear of the tire.

  9. At this time do your normal pump procedure;

         A. Pull tank pump to pump lever.
         B.   Pull tank fill/circular valve about 1 ½” out.
         C.   Pull control lever for desired discharge.
         D.   Make sure relief valve is on.
         E.   Do all other normal pump operations.

  10. If you are going to shutoff your relief valve, make sure you are in the closed
      position. Check by raising the relief valve pressure and watch your pressure
      gauge. If it moves it is controlling your pump, if not your throttle is.

  11. If you are going to go from volume to pressure watch your pressure gauge. You
     must either reduce your pressure, or knife your gates. Someone could get hurt.



 STANDARD OPERATING PROCEDURE
 FOR LADDER #1 - JOINT AERIAL AND
        PUMP OPERATION.
  1. Position truck as told by officer. (CHECK OVERHEAD)

  2. Set air brake. (PARKING BRAKE)

  3. Put shifter into neutral.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
       4. Push Aerial Master and Aerial P.T.O.

       5. Put pump switch from road into pump position.

       6. Check for green light on dash that says OK to pump.

       7. Move shifter from neutral into reverse into neutral into drive. You should have
          green light and very important … your speedometer must read 15-18 MPH.

       8. Shut off Jake Brake.

       9. Turn on your portable radio with headset.

       10. Exit cab and put all four chock blocks down. Two left front; two right front.

       11. As you go towards the rear of the truck, you will always pull out the drivers
           pump platform when using both the aerial and the pump.

       12. At this time do your normal pump procedures and normal aerial procedures.

       13. NOTE - When your aerial and pump are engaged at the same time your high
           idle on your aerial controls are disconnected.

       14. NOTE - If you are in aerial and want to go into pump position, you must put
           your aerial system control valve into the locked position. This is to make sure
           your engine is at normal idle when you are ready to put your pump switch from
           road into pump.



        VEHICLE BACKING-UP STANDARD
            OPERATING GUIDELINE.

1. At all times when any apparatus is in the reverse mode, a ground guide shall be at the
   rear of the vehicle. The ground guide shall direct the apparatus into the designated
   area.

2. When backing into the station, the following guidelines shall be adhered to:

        The apparatus shall stop after it has made the swing and is positioned in front of
         the appropriate bay door.

        A ground guide shall come from the station, or in the event no one is available, a
         firefighter will exit the apparatus and become the ground guide.

        The ground guide shall motion the driver to slowly back up into the position
         where the Plymovent will be attached to the apparatus.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


        When the apparatus is at this point the ground guide will order the apparatus
         driver to stop.

        The ground guide or another available firefighter shall attach the bladder to the
         tailpipe of the apparatus.

        The ground guide shall walk around the rear of the apparatus to verify it is clear
         at this time, the ground guide shall motion the driver from the left rear corner of
         the apparatus to back up to its appropriate parking spot.

        No one shall attempt to attach the exhaust system bladder to any apparatus until
         the apparatus is at a full stop.




       EMERGENCY EVACUATION SIGNAL

THE FOLLOWING SIGNALING PROCEDURE WILL BE FOLLOWED TO
COMMUNICATE EVACUATION FROM A STRUCTRE OR HAZARDOUS AREA:

1. Series of short blasts for thirty seconds on fire apparatus air horn and/or portable
   marine horn.

2. The order will also be communicated over radio on primary frequency in use.

3. Signal will denote that all personnel shall immediately vacate structure or hazard area
   as imminent danger to life exists.

4. Effort should then be made to account for all personnel to make sure evacuation is
   complete.




             VEHICLE MOUNTED S.C.B.A.’S

When a officer or a firefighter is seated at a pre-mounted SCBA seat on any responding
apparatus, they will don the SCBA with all straps adjusted and the mask ready to be worn
at all calls other than a reported brush/woods fire, extrication call, or responding to mutual
aid for station coverage. If it is a reported structure fire, vehicle fire, CO alarm, a
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
hazardous materials spill, or other incident where atmospheric conditions warrant, the air
will be turned on before the apparatus arrives on scene.



                 FIRE DEPARTMENT VEHICLE
                        SEAT BELTS

While riding fire department vehicles all safety equipment provided shall be used.

 All personnel shall wear their seatbelts whenever riding in fire department vehicles,
including Car #1 and Car #2. These belts are provided for your safety. How many
accidents have we responded to where someone has either hit or gone through the
windshield due to not using their seatbelt?

The officers will verify the use of seatbelts before the vehicle departs each time.


      EMERGENCY BRAKES CARS #1 & #2

After arriving on scene of an emergency and placing the transmission into park the
emergency brake shall be set and the front wheels turned towards the curb if possible.

If the emergency lights are not needed at the scene (ie: at a nursing home or a school),
the vehicle will be parked, lights turned off, the transmission placed in park and the key
removed.



        USING THE DRIVE-THRU FEATURE
               OF DOORS #7 & #8
You will try to enter from the rear of the station with Engine #3 and Ladder #1 as much as
possible. When returning from a call verify with the alarm room operator that door #7
and/or door #8 are clear to drive through.

Once the door has been opened, an officer or firefighter in the station will meet the
approaching apparatus at the door. This officer or firefighter will make sure that no one
or nothing is in the way of the approaching apparatus and notify all personnel in the
station of the approaching apparatus.

The apparatus will come to a complete stop before entering the building. It will then
proceed into the proper bay area with caution and minimum speed. Once the apparatus
has come to a complete stop at the proper parking location, the air brake shall be applied
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
and an officer or firefighter shall attach the Plymovent on the apparatus. At this time
firefighters may exit the apparatus.

I see no need to have either door # 1 or door #2 open during this parking procedure.



                               ALL DRIVERS

              WHEN YOU EXIT THE BUILDING

             YOU WILL DRIVE NO FASTER

       THAN NORMAL RATE OF WALKING.

       THERE IS DAMAGE BEING DONE TO

             THE SIDE OF THE APPARATUS

          BY THE HOSES SWINGING BACK.


                    OFFICERS TAKE NOTE

         YOU HAVE RESPONSIBILITY TOO.

         MOTOR VEHICLE LOCK-OUTS
       STANDARD OPERATING GUIDELINE

 In the event this department is requested to assist an operator who has locked their keys
 in a vehicle, the following criteria must be met for us to respond.

                 The request must be made during our normal working hours.
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


             There is a child, or adult (ie: handicapped) who is unable to unlock the
              door from the inside.

             There is a dog or cat locked inside in extremely hot weather.

             The car is running in a garage, and may pose a health hazard.


                       ALARM SYSTEMS

1. Same response and procedure as any building call. It is a fire until proved
   otherwise.

2. If the alarm system is in the alarm stage, fire department personnel shall inspect the
   entire building. After determining by search that the building occupants have
   evacuated or are not endangered, shut off audible alarm system.

3. Determine from the building occupants and/or the alarm system annunciator panel,
   the reason why the alarm system activated.

4. No fire department personnel shall reset a local fire alarm system or put a fire alarm
   system out of service. A responsible building official or occupant shall be the only
   person to reset a fire alarm system or put it out of service. Exception – Department
   personnel may reset alarm systems in municipally owned buildings.

5. If the building occupants desire to deactivate the system, they should be informed
   that they are doing so on their own responsibility. They should also be advised that
   they must provide a fire watch service until the building owner or custodian has
   made the alarm system operational again.

6. Notify alarm via radio as to the action taken and indicate on the back of the incident
   report. Include on the back of the incident report, the name of the person in charge
   of the property. If the building owner or his representative was contacted by phone,
   indicate this also.

7. Fire department personnel will assist in resetting a local alarm system when
   accompanied by a building superintendent, building manager, janitor, custodian or
   other responsible person in charge of the building in:

                A.   Nursing Home
                B.   Schools
                C.   Group Care Homes
                D.   In buildings where it appears to the officer in charge that the alarm
                     system operated due to a legitimate cause (ie: Food on the stove,
                     dryer, radiator, steam, etc.)
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE



                     SPRINKLER SYSTEMS

1. If fire is showing, the first responding engine, Engine #3, is responsible for a supply line
   and initial attack line.

2. Ladder #1 is responsible for ventilation, salvage, and overhaul.

3. Engine # 2 is responsible to connect to the sprinkler feed, lay to a water source, and
   pump.

4. Engine #4 is responsible for the back up line and any additional lines that are needed.

5. Other units or personnel arriving must report to the officer in charge for assignments.

6. Ladder #1 will assign one man to standby the sprinkler shutoff.

7. Do not shut off the system until ordered to by the officer in charge.

8. Stand by the sprinkler shutoff until relieved or dismissed.



             WATER RESCUE
      STANDARD OPERATING GUIDELINES

A water rescue shall be defined as any incident which involves the rescue or removal of a
victim from any body of water. This shall include but is not limited to quarries, ponds,
swimming pools, and streams.

VEHICLE RESPONSE: Engine #4, Ladder #1, AMR Ambulance.

The incident commander shall do a quick scene evaluation to include the following;

       1. WATER/ICE CONDITIONS                   3. MANPOWER AVAILABLE
       2. VICTIM CONDITON                        4. EQUIPMENT AVAILABLE

The three rescue options shall be:--REACH—THROW—GO.

REACH—Hand pike pole, inflated fire hose, ladder, aerial ladder.
THROW—Rope bag from Engine #4, Car #1, Car #2 or Ladder #1.
GO—At all rescues when a firefighter is to enter the water the following shall be in place
per training;
       (2) Two firefighters in Cold Water Suits attached to Life Lines.
       (2) Two firefighters wearing Personal Floatation Device’s.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
           Back-up firefighters on Life Lines.

IN THE EVENT THAT THE RESCUE BECOMES A RECOVERY, THE MASS. STATE
POLICE UNDERWATER RECOVERY DIVE TEAM WILL BE IMMEDIATELY
NOTIFIED/ACTIVATED AT THE FOLLOWING TELEPHONE NUMBERS –

                          West Team – 413-378-1120
                  Northampton Barracks – 413- 584-3000
          Communications Center @ SPD Headquarters – 508-820-2121
                   State Police/Boston – 617-523-6822

The witness(s) shall be interviewed to determine the following information;

               --POINT LAST SEEN         --NUMBER OF VICTIMS
               --TIME OF ACCIDENT/INJURY --AGE/SEX/CLOTHING OF VICTIM
               --TIME VICTIM LAST SEEN    --VEHICLE INVOLVED
                                               (CAR/SNOWMOBILE)

DUE TO THE POTENTAIL DANGER OF THESE TYPES OF RESCUES, IT IS
IMPERATIVE THAT ALL SAFETY PRECAUTIONS BE TAKEN AND THE
RISK/BENEFIT FACTOR BE ADDRESSED.



       EMERGENCY RESPONSE—VERIFIED
              FALSE ALARMS:

We have recently had a rash of false alarms when the Chief or Deputy Chief have
responded, verified it was a false alarm, and cancelled the response of any fire apparatus.
The problem that has surfaced is that some firefighters are still on their way to the station
when the fire report is being read and the building is being secured.

The senior officer shall remain at the station for five (5) minutes after the roll call. If there
are any firefighters that respond to the station after other firefighters have been released,
the officer will enter the time and name of said firefighter on the report and initial the
entry.

In the event a firefighter arrives after the senior officer has secured the building,
(within 20 minutes of the tone), he or she will enter the building and sign next to his or her
name on the report with the time. This will be verified the next day by reading the alarm
key pad. All firefighters must report to the station to receive proper credit for the call. I
feel that the twenty (20) minutes is reasonable time for response from most areas. This
S.O.G. is written not to initiate problems—but to prevent potential ones.

P.S.—This is why it is imperative for the alarm room operator to REPEAT all messages so
incoming firefighters can monitor the incident.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE



              BOMB THREAT
       STANDARD OPERATION GUIDELINE
When a bomb threat is reported to either the fire or police department, we will respond
according to our standard operating procedures with Engine # 3, Ladder #1. We will set up
a command post approximately 300 feet from the building in question. No personnel will be
allowed within the perimeter unless assisting in the evacuation operation.

The senior fire officer shall be the incident commander and locate the person in charge of
the building. We will assist in evacuation, setting up the prescribed perimeter and
notification of the state fire marshal’s office in the event a bomb, or suspected bomb is
located. We will, as in the past, assist the police department in securing the scene and any
investigation that may arise outside the prescribed perimeter or after the scene has been
deemed safe.

The fire department personnel will not enter any building, area, or vehicle where a
suspected bomb is reported. The fire department’s function is only to assist in evacuation
and perform post explosion duties. We are not trained as bomb experts. There is no way
of knowing what a bomb looks like. There are too many variables, i.e. a pen, an envelope, a
locker, a briefcase, a telephone. Your imagination is your limitation.



                      MAKING HYDRANTS

When you are told to either “LOOP” or “MAKE” a hydrant, and the hydrant has a
permanently mounted hydrant marker on it, the following shall take place:

When placing the loop over the top of the bonnet, and the hydrant marker is tight against
the hydrant, bend the marker away from the hydrant, allowing the loop of the supply line
to fall down onto the outlets of the hydrant as far as possible.

If you are going to make the hydrant and “Dress” it, totally REMOVE the hydrant marker
from the hydrant.



  INTERGRATED HAZARDOUS MATERIALS
       INCIDENT RESPONSE PLAN

Fire Department Operations:
      EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
 1. Alarm Room Operators Duties:
Upon initial receipt of reported Haz-Mat incident, the following S.O.G. shall apply;
     A. (ON DUTY) Engine #4 shall be dispatched to scene.
     B. Notify police of incident if they did not take the initial call.
     C. If the Chief or Deputy is not on duty, call their cell phones and advise them of the
        situation.
     D. If permanent firefighters are not on duty, police shall put out an All Call Tone.
     E. Engine #4, Engine #3, shall respond. Ladder #1, Engine #2
        shall remain in the station, until further instructions are received
        from the senior officer at the incident.
     F. Write down all information given to you by the officer on scene.
     G. Write down everyone’s name you talked to, what time, and what department or
        firm they are from.
     H. Make out incident work sheet.
     I. Notify the District Haz-Mat Team with your Tier request.
     J. Keep officer on scene informed of all incoming information as soon as you receive it.
     K. Do Not Make Any Decisions Yourself.
 2. Duties of the officer of the First Responding Apparatus;

        A. Arrive on scene: DON’T run; Size-up, park upwind, up hill.
        B. Stay back at least 500’. Use binoculars to identify product placards, trailer
           number, or carrier.
        C. Situation found: tanker, tank, drum, vapor, spill; how many vehicles involved;
           Be Specific. Notify alarm room of all available information.
        D. Is material contained or uncontained?
        E. Are there any victims?
        F. Is the driver available with the shipping papers?
        G. Is the area cleared of all unauthorized personnel?
        H. What hazards are present to responding personnel?
        I.   Is evacuation needed?
        J.   MAIN OBJECTIVE: CONTAIN: CONFINE: STABILIZE: SECURE AREA
             DON’T BECOME A VICTIM YOURSELF; BE PART OF THE SOLUTION,
             NOT PART OF THE PROBLEM.
        K. Establish a Hot Zone and secure.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

       L. Set up command post in Cold Zone.
       M. Senior officer shall be the incident commander.
       N. ALL APPARATUS AT SCENE SHALL PARK FACING AWAY FROM
          INCIDENT.
  3. Incident Commander
       A. The Incident Command System shall be put into effect.
       B. The command post shall be set up at a safe distance from the incident
          site. Notify all people and departments involved of the command post
          location, as soon as possible.
       C. Designate a fire officer to be in charge of the HOT ZONE
       D. Designate a fire officer as a personnel recorder in the command post to
          record all actions, orders, and information received.
       E. If the situation is beyond your capabilities, notify whatever other
          resources are needed to handle the incident as well as the State Haz-Mat
          Team.
       F. Designate a safety officer to assure firefighter safety at all times.
       G. Designate a Warm Zone Officer to set up and control decontamination
          operations.
       H. Make sure weather conditions are updated hourly.
       I. Notify D.E.P. as soon as possible to respond.
       J. Appoint a Public Information Officer to keep the public notified of the situation,
          and only he will talk to the press. Set up a secure area for the media to view the
          incident from a SAFE distance.



         SUSPICIOUS PACKAGE RESPONSE

OFF DUTY REQUEST FOR ASSISTANCE.

 The police have been asked to call the Duty Officer in the event they receive a call for a
suspicious letter or package. When you get this type of call, you will request a “GROUP
CALL.”

The response shall be NON EMERGENCY both from home to the station and the station
to the incident.

Suspicious envelope/package evaluation protocol (SEEP)
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


Since September 11, 2001 there have been a large number of incidents throughout the
Commonwealth of Massachusetts involving suspicious envelopes and/or packages. Some
have had suspicious markings, powder(s), etc. This protocol has been written because this
department has responded to these types of calls.

Intent-
The protocol is intended to provide the safest possible level of operation for the
resident/business and this department’s personnel.

Response Protocol-

Non-Emergency Response

Level 1- Limited Response/NO Powder

The police department shall page the duty officer. The duty officer shall request that a
“Group” tone be sounded and that fire department personnel respond non-emergency to
the station to meet the duty officer.

Response from the station to the scene shall be in the same non-emergency mode with an
initial response in Engine # 4.

Personnel shall attempt to determine the following by talking with the
resident/employee(s)/caller: who, what, where, when, how

              Who- has been in contact/handled the envelope/package?

              What-does the envelope/package look like?
                   -Are there any identifiable markings (return address)?
              Where- was it sent/shipped from?
               Were- you expecting the envelope/package?
               Where- is the item now?
              When- did you receive the envelope/package?
              How- was it shipped (Mail, UPS, Fed Ex, etc)?

       An attempt shall be made to call the party who sent the envelope to try and
       determine what is contained in the envelope.

       If this is not possible and there is no powder present at this time two members of the
       department shall don bio-hazard suits:

       One to enter the building and one as a backup.

       One person shall enter the building wearing an SCBA.

              He shall locate the envelope.
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
                    Perform a visual inspection of the contents by screening the envelope
                    so that the contents are at the bottom corner of the envelope.

                    If no wires, batteries, or foreign items are visible he shall tap the envelope
                    so that the contents, are at the bottom corner of the envelope.

                    At this point he shall cut along both upper edges of the envelope,
                    stopping approximately 1/8 inch from the top corner.

                    The envelope shall now be placed in a Ziploc type bag and sealed in the
                    bag.

                    Once sealed in the bag the contents of the envelope shall be removed from
                    the bag for further examination.

             At any point throughout the above process powder, batteries, wires or other
             materials are found Level 1/ Local Operation shall stop and the appropriate state
             agency shall be called (ie: Haz Mat Team / State police Bomb Squad) as per
             Level II.

                     If no exposure has taken place during Level 1 Operations all department
             equipment shall be returned to service except for the suits. The suits may be placed
             back in service upon visual inspection for holes or any other type of opening in the
             suits that could subject department personnel to possible exposure at another
             incident.


Level II- Powder or other material present.

      Department personnel shall notify the following agencies:

                    District #4- Regional Hazardous Materials Team-594-1600
                           East Longmeadow Police Department 525-5440
                               American Medical Response- 736-0600
                    East Longmeadow Department of Public Works-525-5410

      Personnel shall not enter the affected area/building.
      Personnel shall question the reporting party & anyone who has handled the item(s).

      Anyone who has handled or touched the item(s) should leave the area where the
      envelope/package is located. Building occupants shall stay within the Hot zone/building.

      Personnel should establish a hot zone & cold zone.
      Personnel shall not handle or examine threat materials.
      Information should be collected on the “First Responder Submission Form” supplied by
      the Commonwealth of Massachusetts.

      District #4- Regional Hazardous Materials Team- Chicopee Fire-594-1600
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


The regional team shall be requested for a TIER ONE Response. If the team is not
available- the Springfield Fire Department shall be called upon and a request for their
team shall be made.

Duties to be performed prior to a hazardous materials teams arrival shall consist of
establishing Hot & Cold Zones, as well as a command post.

The location of the command post shall be transmitted to fire dispatch and the information
forwarded to the responding hazardous material team.

       AMERICAN MEDICAL RESPONSE_(minimum)

Shall be requested to respond and standby for possible administration of medical aid for
both the responders and civilians. Upon initial report the request will be for one
ambulance. It is requested that the senior EMT/Paramedic consult with the fire
department’s Incident Commander about possible further assistance before securing from
the scene.

East Longmeadow Department of Public Works –(minimum)

Shall be requested to respond to provide and install barricades as needed to secure the area
(street(s)) so the police department personnel are not detained any longer than necessary.


                     BIOLOGICAL AGENT
                  LETTER/PACKAGE THREAT
       Fire (911)

       Ensure Notification of Police Department
       Ensure Notification of FBI (617)742-5533
       Ensure Notification of Local and State Public Health offices
       Ensure Notification of State Fire Marshal
       Fire Department response is only recommended when:

                   Letter or Package is actually present
                               And
                   Letter or Package has been opened and
                    Suspicious materials/device has been found.

       Recommend Tier One Hazmat Team response if letter has been opened and
       suspicious material is present or if individuals are presenting symptoms.

                   Do not enter affected area
                   Public should leave affected area
                   Do not handle or examine threat materials
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
            Names and contact information for 72 hours should be collected from all
             potentially exposed people, including all Fire/EMS/Police.

  Evacuation of affected area should be determined by hazard and risk assessment of
  specific incident. Tier One hazmat team and public health can assist with
  assessments.

  Provide medical attention / decontamination following the recommendations from
  the local/ state public health authority.

  Generally, medical prophylaxis and decontamination have not been indicated except
  for washing hands with soap and warm water.

  Hazmat Team (through Local FD)

  Regional Fire and Hazmat Teams are trained and equipped for Hot Zone entry,
  containment, packaging threat materials for lab analysis and exposed person decon
  if necessary,

  Police (911)

  Notify Fire Department
  Notify FBI (617) 742-5533
  Notify Local and State Public Health

  If a letter or package has been opened and suspicious materials/device has been
  detected officers should not become exposed to unknown materials.

  Explosive device must be ruled out.
  Contact Bomb Squad for assistance.
  State Police Bomb Squad
  (508) 820-2121

     Names and contact information for 72 hours should be collected from all
      potentially exposed people including all Fire /EMS/Police.

  State Public Health

  Mon-Fri 8:30 a.m. to 5:00 p.m.

  (617) 983-6800
  Epidemiologist on call

   Weekends, Holidays, after hours
  (617) 408-0777

  Beeper for on call Epidemiologist

  FBI- Boston (617) 742-5533
  EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


     FBI has authority and responsibility for investigation of all incidents involving
     weapons of mass destruction within the United States.



     EAST LONGMEADOW FIRE DEPARTMENT
     CRITICAL INCIDENT STRESS DEBRIEFING
                  PROTOCOL

Purpose

         The purpose of the document is to provide department personnel with a written
     procedure for handling Critical Incident Stress Debriefing in relation to traumatic
     incidents to which department personnel have been exposed to. This document is to
     be used as a guideline for CISD’s

Policy

        This document has been drafted with the approval of the chief of the department
     and with the assistance of the towns Employee Assistance Provider or EAP. The
     Employee Assistance Provider is

                   MIIA – Employee Assistance Program
                              *********
                            1-800-451-1834

     Upon notification by the chief or incident commander, the department dispatcher
     shall call the above number. The dispatcher shall advise the answering service of the
     following; This is the East Longmeadow Fire Department calling. We have
     responded to a ________incident (ie: fire or motor vehicle accident with serious
     injuries or fatalities). The incident commander has requested that a representative
     respond to the incident/station to assist the members of our department.

        Critical Incident Stress Debriefing should begin with the recognition that
     department personnel are working at a traumatic incident. At this point the EAP
     provider should be called immediately!

         The EAP trauma team member may respond to the scene to evaluate how
     department personnel are handling the incident. Upon completion of his review the
     EPA trauma team member will confer with the incident commander. He may
     recommend that personnel be relieved from duty or removed from the area of the
     traumatic incident. He may recommend that a formal debriefing commence as soon
     as department personnel have returned to the station and all equipment has been
     cleaned and put back in service or within the next 24 hours.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
          It should be noted that it may be necessary to bring in additional help for
      station or scene coverage while department personnel are being debriefed.
      Attendance at debriefing will not be optional for those members of the department
      who were affected by the incident or recommended to attend by the EAP trauma
      team member.

      Additional debriefings or follow-ups by the EAP trauma team member will take
      place within one week of the initial debriefing and then as needed for two or three
      months.

      CISD’S are not critiques of the incident!

                 Critical Incident Stress Debriefing Information

Purpose of Information -

        To outline procedures an officer or incident commander may take after
      department personnel witness or become involved in a traumatic event, which
      temporarily overwhelms the individual(s).

        We realize that once the incident is over, all equipment has been picked up and
      the paperwork has been finished the event is not over. It is normal for all
      individuals to experience something as a result of a traumatic incident.

        The following are a few examples of traumatic incidents, which we may find
      ourselves involved with:

                       1.   Multiple victim or Mass Casualty Incidents
                       2.   Violent Trauma
                       3.   Death or Serious injury to children
                       4.   Hostage situations
                       5.   Line of duty death or serious injury
                       6.   Prolonged rescue efforts
                       7.   Any other incidents that may produce high stress

         Reactions from Critical Incident Stress include physical, mental and emotional
      strains, which may last a few days, weeks, or even months dependent upon the
      individual, the traumatic event and other factors. The following list indicates some
      of the reactions, which could be experienced by the individual as a result of the
      stress.

Physical-

             Nausea                   Upset Stomach             Tremors
             Feeling Uncoordinated    Profuse sweating          Chills
             Diarrhea                 Dizziness                 Chest Pain
             Rapid heartbeat          Rapid breathing           Headaches
             Increased blood pressure Muscle aches              Appetite change
             Sleep disturbance        Decreased sexual interest
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE



Mental

                 Slowed thinking                        Difficulty in making decisions
                 Problem solving difficulty             Confusion
                 Disorientation, time, & place          Difficulty with figures
                 Difficulty with concentrating          Memory Problems
                 Difficulty naming objects              Distressing dreams
                 Repeated visions of the incident       Poor attention span

Emotional

                 Anxiety                       Fear                Guilt
                 Grief                         Depression          Sadness
                 Feeling lost                  Feeling abandoned   Feeling Isolated
                 Feeling Unappreciated         Shock               Worry about others
                 Wanting to run, hide          Anger               Irritability
                 Wanting to limit contact      Feeling numb        Easily Startled

Things to try:

      WITHIN THE FIRST 24-48 HOURS
      Regular exercise and relaxation will alleviate some of the physical reaction
      Structure your time- keep busy
      You’re normal and having normal reactions—don’t label yourself crazy
      Talk to people-talk is the most healing medicine.
      Be aware of numbing the pain with overuse of drugs or alcohol, you don’t need to
      complicate this with a substance abuse problem.
      Reach out- people do care
      Maintain as normal a schedule as possible
      Spend time with others
      Help your co-workers as much as possible by sharing feelings and checking on how
      they are doing.
      Give yourself permission to feel rotten and share your feelings with others.
      Keep a journal; write your way through those sleepless nights.
      Do things that feel good to you.
      Realize those around you are under stress
      Don’t make any big life changes
      Get plenty of rest
      Reoccurring thoughts, dreams or flashbacks are normal-don’t try to fight them
      They will decrease over time and become less painful
      Eat well-balanced and regular meals (even if you don’t feel like it)

                           NOTES AND FACTS ON STRESS

        No one in emergency services is immune to critical incident stress, regardless of
         past experience or years of service
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
             Critical incident stress affects up to 87% of all emergency personnel exposed to a
              critical incident.

             The U.S. Surgeon General has estimated that 80% of the people who die of
              non-traumatic causes actually die of stress disease.

             The National Fire Protection Association (NFPA) 1988 Report on firefighter
              fatalities listed stress as the number one killer, heart attack continues to be the
              leading fatal injury.

             The stress process is an extremely complex interaction between the body and the
              mind.

             Stress is a normal or natural response that is designed to
              protect, maintain, and enhance our lives.

             Without stress there would be no change, growth or production. Life without
              stress would be impossible.

             Several researchers have discovered that the responsibility for the life and safety
              of others is considered a significant stressor to emergency personnel, and it may
              have damaging effects on their lives.

             A stress reaction has both physical and mental elements.

             As we experience increased levels of distress, we begin to lose our mental
              efficiency.

We require our equipment to be in good working order at all times. It should be our
priority to ensure that our personnel meet these same criteria after a traumatic
incident!

     NON-EMERGENCY RESPONSE GUIDELINES
   In the event there is a need for fire department personnel to respond to an incident, the
   following will be a guide for the use of a non-emergency response.

   In the event there is a response to an incident and either the chief, deputy or a member of the
   fire department is on scene, a non-emergency response may be requested. After a size-up of
   the situation, and in the opinion of the fire department personnel there is no emergency, they
   may request a non-emergency response for the safety of all.

   As in all guidelines, common sense must be used at each incident. No other person,
   (homeowner, police officer) may request this type of response.
       EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
Non-emergency response will be defined as a response with the normal flow of traffic, with all
warning lights off and no use of the siren.

All station coverage requests, whether to a mutual aid community, or to our station for
station coverage, will be in the non-emergency response mode.

Note: if you are responding to our station in your personal vehicle, respond non-emergency.

Carbon Monoxide (CO) calls are non-emergency response unless upgraded by the chief,
deputy chief or officer of the first responding vehicle.



                     DUTY OFFICER STANDARD
                      OPERATING GUIDELINES
  The DUTY OFFICER shall be an officer on the East Longmeadow Fire Department. This
  position shall be completely voluntary and may be terminated by either the Chief or the
  officer.

  The intent of the DUTY OFFICER is to have a fire officer available twenty-four hours a
  day to answer any fire related non-emergency questions that are received by the police
  department when the permanent firefighters are off duty.

  The DUTY OFFICER shall have the delegation of authority to make a department decision
  in the absence of the Chief or Deputy Chief.

  The DUTY OFFICER shall make the decision to respond to an incident by himself to
  review the problem, or request the police to tone out a “group call”, or an “All Call”.

  In the event a financial decision must be made, or where in the opinion of the DUTY
  OFFICER, he feels he cannot make the decision, every attempt will be made to contact the
  Chief, Deputy Chief, or member of the Board of Selectmen.

  The following will be the guidelines and responsibility of the DUTY OFFICER.

  1. The present DUTY OFFICER shall call the on-coming DUTY OFFICER Thursday or
     Friday. Both the present and on coming DUTY OFFICER mutually agree upon a place
     and time to meet and exchange the required duty officers equipment. The DUTY
     OFFICERS’ tour shall commence on Friday afternoon and end the following Friday
     afternoon.(seven days).

  2. The Chief shall set the rotation of the DUTY OFFICER.

  3. In the event the DUTY OFFICER must leave town or is unavailable to cover a certain
     time frame of his tour, the DUTY OFFICER shall contact another DUTY OFFICER to
     cover that time frame. In the event another DUTY OFFICER is unavailable, the Chief
     or Deputy Chief shall be notified.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


4. The DUTY OFFICER may make out a DUTY OFFICER REPORT for any call he
   receives but DOES NOT respond. The report will be filled out completely and turned
   into the Chief within a reasonable time. In the event the call from the police has crucial
   bearing on the operation of the department (I.E. water break, street closing) the DUTY
   OFFICER shall respond to the station and post such notice. If the DUTY OFFICER
   does respond, a FIRE REPORT shall be completely filled out in lieu of DUTY
   OFFICERS’ REPORT.


5. The DUTY OFFICER shall phone the police station within two (2) minutes after
   receiving a phone call from the police. The DUTY OFFICER will make every attempt
   to follow these guidelines to enhance the safety of the residents of the town.

6. The DUTY OFFICER shall not exceed a thirty-minute response time outside the
   borders of East Longmeadow. In the event the DUTY OFFICER requests an “All Call
   or Group Call”, he shall request the responding apparatus to bring his turnout gear to
   the scene. (In the event of a special circumstance: baby-sitting, family emergency, and
   other justifiable reason), the DUTY OFFICER shall call the fire station and explain
   the circumstances.

7. The DUTY OFFICER may take the duty officer bag containing a flashlight, DOT Book,
   street book and duty reports. He shall have this in his possession while he is the DUTY
   OFFICER. He shall re-supply the duty reports before passing the bag on to the
   oncoming DUTY OFFICER. He shall sign on with the police when he begins his
   response to an incident and request a police officer to respond to assist him.

8. The DUTY OFFICER shall receive a stipend of eighty-dollars ($80.00) per seven-day
   tour. This stipend will be included in his monthly call check. (permanent firefighters,
   who are DUTY OFFICERS, shall receive their stipend in their weekly paycheck.

9. The department’s duty officer phone number will be transferred to the on coming
   DUTY OFFICER’S personal cell phone each week.

The following are authorized DUTY OFFICERS:

              D.VILLAMAINO              G. SAVARIA
              B. HILL                   S. MINAHAN
              D. LANGFORD               P. MORRISSETTE
              S. RYBACKI                F. SANTANIELLO
              B. LOUGHMAN


            BASEMENT PUMPING
      STANDARD OPERATING GUIDELINES
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
These procedures establish guidelines for pumping basements. If the call is received by the
duty officer after hours he will make a decision to pump, based on the following list of
criteria. This will also apply to the day shift.

    The Shift Captain, Duty Officer, Chief or Deputy will make an assessment based on
     the following conditions.

    There is life safety at risk threatening electrical power

    There is or could be a {HAZ-MAT} situation in the structure

    It is a situation where the heat is affected or going to be affected

    There is a large storm that has affected many residents

    Broken water pipe

    A brook or stream has over run its banks and a homeowner needs our assistance.

   When the above has been satisfied follow the list below

        Use a group call at first unless there is a large “event” – Storm

        Make sure there is no electrical hazard or danger to fire personnel

        Contact the wiring inspector and or building inspector as needed

        Make sure before any pumping begins that this is not a sewage problem. Contact
         DPW standby if you have any questions.

        Contact DEP if you have a Haz Mat situation

        As always use common sense and contact the Chief or Deputy as needed!


             CARBON MONOXIDE ALARM
                   RESPONSES

          1. Carbon monoxide (CO) is a colorless, odorless deadly gas. Because you
             can’t see, taste, or smell it, carbon monoxide can kill you before you know it
             is there.

          2. Carbon monoxide is a by-product of incomplete combustion either from a
             furnace (gas or oil), stove, oven, water heater or a fossil fuel burning
             appliance – wood, gas, oil, coal, other sources may include blocked chimney,
             vehicle exhaust or charcoal grills.
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
    3. While responding to a report of an activation of a CO detector bear in
       mind, entering a contaminated enclosed atmosphere can be hazardous to the
       responding firefighters.

    4. Engine #3 shall respond to address of reported alarm.

    5. As a department S.O.G. full turnout gear with Scott air packs shall be worn
       at all times.

    6. The officer of Engine #3 will have the CO meter turned on before entering
       the structure in question.

    7. If the meter gives a reading of 35 PPM or higher, the interior firefighters
       shall activate their Scott Air Pack units. The building shall be evacuated of
       all personnel, other than the interior firefighters.

    8. The interior firefighters shall do a primary investigation of the entire
       structure and attempt to locate the source of the CO. The heating plant will
       be identified as whether gas, oil or wood, and the appropriate fuel company
       shall be notified. APPLIANCES OF THE SUSPECTED LEAK SHALL BE
       TAKEN OUT OF SERVICE.

    9. The structure shall be vented (windows, doors) and you shall explain the
       actions we have taken to the homeowner. THERE IS NO NEED TO
       REMAIN ON SCENE UNTIL THE RESPONDING FUEL COMPANIES
       ARRIVE. Turn the building over to them – advising to stay out.

    10. Mark on the fire report what the reading was on the CO meter.

    11. A” GROUP” call will be used for all Carbon Monoxide responses, when
        the station is not manned. When the tone-alert is sent out for a reported
        carbon monoxide detector activation, the entire response shall be non-
        emergency from your location where you are when receiving the tone and
        while you are responding to the station. Normal traffic operations with no
        emergency lights activated shall be adhered to.

    12. Engine #3 shall also respond in a non-emergency mode. In the event any
        information is forwarded to the senior fire officer either on scene or in
        Engine #3 that would require an emergency response, the response may be
        upgraded to an emergency mode by the officer.

    13. If information is given at the time of the tone-alert by the police officer
        that suggests an emergency response should be instituted, then the officer
        of Engine #3 shall make the decision based on such information to respond in
        either a non emergency or emergency mode.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


                AUTOMATED EXTERNAL
                   DEFIBRILLATORS
              OPERATIONS & MAINTENANCE
                      02/01/10
There are presently seven (8) Automated External Defibrillators in service for this
Department.
                                     Car #1
                                     Car #2
                                    Engine #1
                                    Engine #2
                                   Engine #3
                                    Engine #4
                                    Ladder #1
                                  Senior Center

Every Friday, (Excluding Holidays), each A.E.D. shall be checked to see if the (OK)
indicator is on. Each unit will also be checked for gloves, scissors, razor(s) towels, and two
(2) electrodes.

The First Friday of the month, (Excluding Holidays), the Monthly Maintenance Checklist
shall be performed on each A.E.D. In the event “Anything” does not check out, the A.E.D.
shall be taken out of service and the shift Captain notified.

In the event an A.E.D. is used on a patient, an A.E.D. Incident Report shall be filled out,
and the “Code Summary” information shall be downloaded in the Inspectors computer,
printed, and sent to the Office of Western Mass Emergency Medical Services in
Northampton, and to Dr. Michael Lemanski.



                     RADIO PROCEDURES

These procedures establish guidelines for the use of two-way radio communications
equipment. It was promulgated to promote the most efficient and effective use of the
radio communications system.

It is the responsibility of all personnel to remain in radio contact with dispatch while they
are on duty. Therefore, they should notify dispatch whenever they change their location.

Our radio system is designed for emergency communications and those activities that
support the accomplishments of the department’s mission. These radios are to be used
for department business only with professional conversation always being used.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
Personnel who use these radios must realize that the radio does not have the same level of
privacy as when making a phone call. The use of any profanity or offensive language will
not be tolerated. The public is listening.

    All transmissions shall be kept as brief as possible. Do not tie up the airwaves with
     needless chatter.
    When giving size-up information, be as direct as possible. Be accurate and use
     common terminology with your description.
    Dispatch will “Always” repeat all incoming messages that have been transmitted
     from either an apparatus or on scene personnel.

TERMINOLOGY

The following language shall be used on all radio transmissions by all apparatus and
officers.

(EXAMPLE:)

    Engine #3 is responding to Quarry Hill for an automatic alarm, five men, Captain-
     ----.
    Engine #3 is on scene at Quarry Hill, building #3, alarms sounding, nothing
     showing, Captain----- will be command and investigating.
    Alarm room manned Firefighter------.
    Command to Fire.
    Fire is on Command.
    That was food on the stove, building #3, apartment #10, Mr. Jones, hold all other
     apparatus, Engine #3 will handle.
    Received Command, food on the stove, building #3, apartment #10, Mr. Jones,
     Engine #3 only. KCH 462 at 2200.
    Command to fire.
    Fire is on Command.
    maintenance man Ed Speer---on scene.
    Fire received, maintenance man Ed Speer--- on scene at 2210.
    Command to Fire, Command has been terminated, the facility has been turned
     over to Ed Speer ---, Engine #3 is returning in service.
    Fire received Command, Command has been terminated, the facility has been
     turned over to Ed Speer ---, and Engine #3 is returning in service, 2214.

Each time an apparatus exits the building, they shall identify the apparatus, manpower
and officer of the apparatus and where they are responding.

If there is anything showing upon arrival, the side of the structure shall be identified as
follows:
            1. Front of the building:      SIDE “A”       Alpha
            2. Left side of the building:  SIDE “B”       Bravo
            3. Rear of the building:       SIDE “C”       Charlie
            4. Right side of the building: SIDE “D”       Delta

NOTE: If command is to be transferred the following language will be used.
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


   Command to fire
   Fire is on command
   Command will be transferred to Captain---. Car #1 is in-service not returning.
   Fire received, Command has been transferred to Captain---, and Car #1 is in
    service and not returning.

                        RADIO IDENTIFICATION

           RADIO                                     IDENTIFICATION

           FIRE DISPATCH                            FIRE
           CAR #1                                   CAR #1
           CAR #2                                   CAR #2
           ENGINE #1                                ENGINE #1
           ENGINE #2                                ENGINE #2
           ENGINE #3                                ENGINE #3
           ENGINE #4                                ENGINE #4
           LADDER #1                                LADDER #1
                             ON SCENE I.D.’S

           CAR #1                                    COMMAND
           CAR #2                                    COMMAND OR DEPUTY
           ENGINE #1                                 DRIVER, ENGINE #1
           PORTABLE 1                                OFFICER, ENGINE #1
           PORTABLE 1A (ALPHA)                       ENGINE #1, JUMP SEAT
           PORTABLE 1B (BRAVO)                       ENGINE #1, JUMP SEAT




           ENGINE #1                                 DRIVER, ENGINE #1
           PORTABLE 1                                OFFICER, ENGINE #1
           PORTABLE 1A (ALPHA)                       ENGINE #1, JUMP SEAT
           PORTABLE 1B (BRAVO)                       ENGINE #1 JUMP SEAT

           ENGINE #2                                 DRIVER, ENGINE #2
           PORTABLE 2                                OFFICER, ENGINE #2
           PORTABLE 2A (ALPHA)                       ENGINE #2, JUMP SEAT
           PORTABLE 2B (BRAVO)                       ENGINE #2, JUMP SEAT

           ENGINE #3                                  DRIVER, ENGINE #3
           PORTABLE 3                                 OFFICER, ENGINE #3
           PORTABLE 3A (ALPHA)                        ENGINE #3, JUMP SEAT
           PORTABLE B (BRAVO)                         ENGINE #3, JUMP SEAT

           ENGINE #4                                  DRIVER, ENGINE #4
           PORTABLE 4                                 OFFICER, ENGINE #4
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
              PORTABLE 4A (ALPHA)                          ENGINE #4, JUMP SEAT
              PORTABLE 4B (BRAVO)                          ENGINE #4, JUMP SEAT

              LADDER #1                                   DRIVER, LADDER #1
              PORTABLE 5                                  OFFICER, LADDER #1
              PORTABLE 5A (ALPHA)                         LADDER #1, JUMP SEAT
              PORTABLE 5B (BRAVO)                         LADDER #1 JUMP SEAT
              AERIAL                                      LADDER #1, AERIAL
                                                          OPERATOR

All drivers’ portable radios shall be connected to the appropriate headset at all times.
There have been several incidents where the driver has put the radio into his pocket
without the headset attached and missed critical transmissions.

Any time the driver exits an apparatus, he shall have his portable with him and the headset
connected.

All portable radios (other than the drivers) shall have the mike connected at all times and
either in the radio pocket on your coat or an option in the case at your side.

At an incident when there are two or three firefighters together and a transmission is to be
made, the radios that are not being transmitted should be turned down or covered as to not
drown out the transmission with feedback.

When returning from an incident and the radio has been used for an extended amount of
time, all batteries shall be replaced and the used battery put into the appropriate charging
unit. The radios will then be placed back on the apparatus in their correct location.


            THERMAL IMAGER “RECORDING”
                   PROCEDURES
   2. Raise imager antenna and aim towards object being imaged.

   3. Turn power switch on (red power button).

   4. Either use remote to power on television or push power on the television, PENDING
      IF THE POWER WAS NOT SHUT OFF ON THE TELEVISON IT WILL COME
      ON WHEN YOU PUSH THE RED POWER BUTTON.

   5. Use remote and push the button which reads line in, this will put the television into
      the mode that will let you see what the imager is looking at.”NOTE” IF YOU PUSH
      LINE IN BUTTON AGAIN IT WILL PUT YOU INTO THE TELEVISION
      ANTENNA AND YOU WILL GET THE LOCAL TELEVISION CHANNELS.

   6.   Push the tape into the VCR.

   7.   Push the record button on the television or use the remote.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
   8. When done properly you will see in the top left corner of the television recording.

                         WHEN DONE AT THE SITUATION

   1. Eject the VCR tape and put tape in cab of apparatus.

   2. Turn the power off to television and red rocker switch.

   3. MAKE SURE TO LOWER IMAGER RECEIVING ANTENNA DISH AND LOCK
      DOWN THE WHITE SIDE FACES AWAY FROM APPARATUS.


               RAPID INTERVENTION TEAM
PURPOSE:

The Rapid Intervention Team (R.I.T.) is a dedicated stand-by team of firefighters
(minimum of two) to be at the ready with the primary function to locate, assist and rescue a
trapped, missing or injured firefighter. This team will be staged at a position that is
centrally located at the incident scene. This team will be in full turnout gear, wearing an
SCBA and have at their side the required tools and hose line.

OBJECTIVE:

To increase the overall level of safety for the Fire Department (East Longmeadow or
mutual aid department’s) personnel operating at an emergency incident.

PROCEDURE:

Upon confirmation of a working structure fire, and/or when there will be offensive interior
firefighting operations in an Immediate Danger to Life and Health (IDLH) atmosphere, the
Incident Commander shall establish a R.I.T. and position them in an advantageous position
outside of the IDLH zone.

The two (2) firefighters (R.I.T.) may at the request of the Incident Commander, be
increased by (2) or more firefighters (R.I.T.) depending on the incident at hand. The R.I.T.
shall be located in an area that will allow for rapid deployment if necessary.

Once staged with the proper tools, the member of the R.I.T. with the radio shall do an
exterior walk around of the building, checking doors, windows for fire and smoke
conditions. Once this member has returned to the staging area, the other R.I. T. member
will take the radio and do his/her size-up. A periodic walk around will be done depending
on the length and intensity of the incident. The team will constantly monitor the radio
communications and keep abreast of the conditions and locations of the interior crews.

The Incident Commander shall direct an exterior crew to place a minimum of one (1)
ground ladder to the second floor of the fire building in the event a second means of escape
is needed. The aerial may also be placed at a strategic position to be used for rapid egress.
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


The R.I.T. shall have with them and at the ready the following equipment:

                 Full issued turnout gear.
                 Flat head axe.
                 Haligan bar
                 150’ (blue/white) rope for a search line.
                 Hand lights (One per fire fighter)
                 Portable Radio on proper frequency
                 One (1) complete SCBA (for injured/trapped firefighter)
                 12’ roof ladder (or equivalent)
                 Dedicated 1 ¾” Hose line
                 Thermal Imager from Ladder #1 (if not in use).
                 RIT rescue pack
             *** All equipment shall be placed on the ground tarp.

R.I.T. ACTIVATION:

Any firefighter that becomes trapped, injured or lost shall immediately (if possible)
activate their PASS alarm. They will notify Command they are in need of rescue via
portable radio by yelling “MAYDAY-MAYDAY.” They will give Command their location
to the best of their ability and their present condition.

Command will immediately deploy the R.I.T. into the closest entrance to the area of the
trapped/injured firefighter. Another R.I.T. will be immediately formed and staged by the
Incident Commander and will monitor the actions being taken by the first R.I.T.

MUTUAL AID FIREFIGHTERS AS A R.I.T.

In the event there is a request for a mutual aid company to respond to the incident, the
Incident Commander may assign the duties of R.I.T. to those firefighters. The senior
officer of the mutual aid department shall report to the Incident Commander for
instructions. It is the responsibility of the requesting (Host) department to supply the
mutual aid department with a portable radio with the proper frequency. (In the event the
mutual aid department already has the proper frequency, it will be verified before
authorized to use on fire ground). The mutual aid department will supply their own
S.C.B.A’s: HAND LIGHTS: HAND TOOLS: The host department will supply the SCBA,
Rope, Ladder, hose line, and any specialized equipment. I.E. Saws: Rams: Cribbing.

R.I.T. DEACTIVATION

When the Incident Commander deems the incident has been stabilized and, in his opinion
the R.I.T. is no longer needed, the team members will dress down and return all equipment
to its proper location. The R.I.T. will then report to the Incident Commander to be
reassigned. In the event the R.I.T. involves a mutual aid department, the host department
will replace/or release them as soon as manpower warrants.

NOTE:
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
       The Rapid Intervention Team SHALL NOT get involved in any suppression duties. One
       firefighter may assist with exterior, local temporary tasks. The other firefighter shall not
       leave the staging area at any time. This team is to be at ready in the event of a firefighter
       emergency.

       These are guidelines that are to be used for any operation involving a R.I.T. These
       guidelines are not all-inclusive and may need adjustments based upon the incident in order
       to maintain the safety and well being of our firefighters.

                    ELEVATOR EMERGENCIES
                    ELEVATOR EEMERGENCES
                 STANDARD OPERATING GUIDELINE

When responding to an elevator emergency, the following guidelines shall be followed as closely as
possible.

            1.   Verify the appropriate elevator company has been notified as soon as
                 you arrive on scene. If the owner of the building has not done so, call the
                 company immediately.

            2.   Unless it is a dire emergency, wait for the qualified elevator
                 mechanic to respond to open the elevator and free the occupants.
                 DO NOT attempt to force the door.

            3.   If you attempt to open the door with bars and hand tools, you may
                 damage the unit and make it more difficult for the mechanic to open the elevator
                 when he arrives.

            4.   Have the occupant of the elevator push the “STOP” button. Wait a few seconds
                 and turn the elevator back to “RUN”. Push a floor number and see if the elevator
                 moves. If not, have the occupant push the “STOP” button. Leave it there.

            5.   Talk to the occupant and keep constant conversation going. Keep
                 re-assuring the occupant that the elevator company repair person is in route.
                 Keep the person calm and reassure them that they will be out of the elevator very
                 shortly.

            6.   If it is deemed a “dire emergency”, a rescue operation shall be put into place.
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


                        SHIFT CAPTAIN’S DUTIES

              EFFECTIVE OCTOBER 1, 2006
                  Shall oversee the complete operation of the shift.
                  Is responsible for the actions and duties of all firefighters on the shift.
                  All firefighters request for leaving the building must be authorized and
                   cleared with the shift captain
                  Set daily work assignments for the firefighters.
                  Shall oversee that workouts, breaks, lunch and inspections are kept on
                   schedule.
                  0800 hours shall do the daily attendance book. Check time-off calendar;
                   deduct any time off in the book for family illness, personal leave or comp
                   time. Enter all times on personnel sheet and put the leave slip in the chief’s
                   box. Check the Telecorder with the national time.
                  0800 hours shall enter all fire reports from the night before or weekend onto
                   the call payroll sheet.
                  If present, check with the Chief for any requests he may have for the day.
                  Check proper heat/air conditioner temps. Day/night
                  First of the month shall do: Captains report, inspectors & training officers
                   monthly reports, two copies of the monthly fire reports, types of call in the
                   month, call % report. Encoder groups on police & fire encoders.
                  Close out the money book every Friday and bring money to Town Hall.
                  In the absence of the shift captain, the acting shift captain shall assume all
                   duties
                  1600 hours secure the station; doors, lights, kitchen, cleanliness, check heat,
                   set alarm.
                  Generate a form on the computer that can be filed in the daily captain’s
                   monthly report.

              EFFECTIVE OCTOBER 17, 2002

                    At anytime when you (or assigned shift officer) leave the building, notify the
              alarm room operator you are leaving, where you are going, and how long you
              expect to be gone. The alarm room operator in turn will then make the
              announcement over the P.A. to alert the Chief and all personnel of the change in
              personnel response and task assignment.


                         DAILY SIGN ON
                     PERMANENT FIREFIGHTERS
Effective Thursday, October 30, 2003, the alarm room operator shall sign on the air each morning
at 8:00 a.m. during normal days of operation in addition to logging all pertinent information into
the logbook.
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
Exception: If we are already on-duty due to an emergency call.

“This is the East Longmeadow Fire Department, station KCH 462 signing on at 0800, with the
appropriate day of the week and the date.”



                              RULES OF CONDUCT

      Effective – August 12, 2005


      ALL MEMBERS SHALL:
         1. Follow the rules and regulations of the East Longmeadow Fire Department at all
            times.
         2. Utilize their training to protect the public at all times, both on and off duty.
         3. ALWAYS - Conduct themselves to reflect credit onto the Department.
         4. ALWAYS – Conduct themselves in a responsible and positive manner.

      ALL MEMBERS SHALL NOT:
         5. Engage in any activity that is detrimental to the Department.
         6. Engage in any activity, which brings “Discredit” upon the Department.

      In the event you are “Off” duty (Career or Call), and are wearing any (hat, sweatshirt, tee-
      shirt, Etc.) that may identify you as an East Longmeadow Firefighter, more than ever, you
      “Shall” abide by the above Rules of Conduct, or disciplinary action may be taken.
      Due to our position as firefighters we are and should be held to a higher standard.


                         WORKING OUT AT THE
                            HIGH SCHOOL
             Date – 8/30/05

             ALL CAREER FIREFIGHTERS -

             When five or more personnel are on duty and the personnel decide to go to

             the high school track to work out, the following apparatus shall be taken;

                              Five(5), Six(6) – Engine #3 & Engine #4

                                Four (4) Men on Duty – Engine #3


                  ANSWERING THE TELEPHONE
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
    When you answer the phone in the station, You Will Say “Good Morning, (afternoon or
    evening) East Longmeadow Fire Department. This is “your name, speaking how may I help
    you.”

    There will be no rude remarks made and all conversations will be professional. All
    conversations will be spoken with good manners and politeness. If for any reason the person
    calling argues or disagrees with you, do not get into an argument, turn the call over to the
    Shift Captain or senior officer in the station.

             ENTERING FIRE REPORTS INTO THE
                       COMPUTER

    It shall be the responsibility of the Alarm Room Operator to enter fire reports, on a daily
    basis into the computer. The reports shall be entered by numerical order, in IMC, and a word
    document for monthly fire calls.


        TIME INFORMATION FOR FIRE REPORTS


The dispatch time, arrival time and cleared timed shall be automatically recorded on the
“Telecorder” located in the alarm room. The times from this recording shall be used for fire
incident reports.



                              LOGBOOK ENTRIES

    Every time a department apparatus or car #2 leaves the station, (other than a trip to Rocky’s,
    NAPA, home); it shall be entered into the daily logbook with a description of its mission.
    When the vehicle(s) are back in the station, it shall be entered into the logbook. When anyone
    (except the Chief) leaves the building for a meeting or inspection, it shall be logged in the daily
    log. Upon return of said firefighter, it shall be entered into the logbook. As usual when a
    firefighter signs in or off duty, it shall be logged with the proper reason. When anything is
    shipped, a vehicle is out of service overnight, or items are brought somewhere for repair or
    returned from repair, it shall be logged in the logbook.


                    TAMPERING WITH PERSONAL
                       PROPERTY OR GEAR
      EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

ANYONE caught tampering with, or moving anyone else’s firefighting gear or
personal belongings will be automatically suspended, a letter sent to the Board
of Selectmen and action taken for termination from the department.

                    PERSONAL APPEARANCE

         03/24/09

         The following are the rules and regulations concerning personal appearance as a
         member of the East Longmeadow Fire Department. This can also be found in the
         Rules and Regulations of the East Longmeadow Fire Department Addendum A.

         Hair shall be styled to present a well-groomed professional appearance, shall not
         constitute a safety hazard, and at no time shall interfere with the use of protective
         clothing or SCBA. Hair must not be worn in an extreme or fad style such as pony
         tails, braids or unnatural colored hair, ie: blue, green, purple, etc. Hair may extend
         to, but not over, the top of the collar.

         Beards, goatees and small hair growths under the middle of the lower lip are
         prohibited. Neatly trimmed sideburns and mustaches are permitted provided they
         do not interfere with the use of protective clothing or SCBA. Sideburns shall not
         extend below the base of the ear, and mustaches shall not extend below or beyond
         the bottom lip.

         Jewelry, such as studs, rings and other such similar jewelry in ears, nose, eyebrows,
         tongues, and other piercings are forbidden. Any ornamental jewelry that may
         increase the risk of injury, such as chains, bracelets, and the like are forbidden. Any
         jewelry that detracts from a firefighter’s professional appearance is prohibited.

         Tattoos that can be seen while wearing the regulation uniform are strictly
         forbidden.

         Above rules to be followed while representing the East Longmeadow Fire
         Department in any capacity (paid and volunteer).


                        CELL PHONE POLICY
                              08/30/05
  Over the last few years the use of cell phones has proliferated in the fire service. There
  have been documented times that the availability of cell phones has been advantageous
  during an incident. However, more times than not, member’s personal cell phones are a
  distraction to final resolve of an incident. With that in mind, a cell phone use policy has
  been formulated for members to follow while on duty.

     1. When on duty, all personal cell phones carried by personnel shall be in a
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
       ”vibrate mode” to notify of an incoming call. If a phone doesn’t have a
       “vibrate mode”, the phone shall not be left on by on-duty personnel. The ringing
       of a cell phone during an incident, coming or going to and from an incident, and
       during training or other work time is disruptive to all around.

   2. When, under proper conditions, members wish to talk on their cell phones,
      they shall do so in an area of the building that is not occupied by other
      personnel. They shall find a space where their phone conversation will not disrupt
      others in the normal station activity. At all times, when talking on a personal cell
      phone while on duty, proper professionalism shall be shown regarding language,
      subject matter, and demeanor. The same conditions hold true when using
      conventional phones.

   3. Personnel shall use good judgment regarding how much time they spend on
      their personal cell phones if that phone time interferes with other station activities
      members are, or should be, involved in. The same good judgment holds true for
      conventional phone use.

   4. Often we are dispatched from one call to another. Personnel talking on their
      personal phones during those times may miss important dispatch information. The
      attention of the members must be on the incident to which they are dispatched.
      Private cell phone use during incident calls, whether working at or traveling to and
      from the scene, shall be prohibited, unless allowed by the Incident Commander.

   5. Personal cell phones of members are often left out in public areas of the station. One
      member, without specific permission of the owner, shall not use the personal cell
      phone of another member.

   6. Personal cell phones are not part of the equipment provided by or authorized by the
      East Longmeadow Fire Department and are not encouraged to be carried by
      personnel while they are on duty.

   Cell phones are very useful for a variety of purposes. However, when members are on
   duty and have various responsibilities, personal cell phone use must be used judiciously.
   Personal, non-emergency use of cell phones while personnel are on duty shall be
   allowed only under the above policy. Fire Department responsibilities of the members
   must come before all others, with the exception of family emergencies. The shift captain
   shall ensure that personnel working under them shall abide by this policy.


                            VISAR RADIOS
Effective January 1, 2008, visor radios and chargers have been issued to the following:

       Deputy Chief Stephen Rybacki
       Captain David Villamaino                          Lt. Gary Savaria
       Captain Paul Morrissette                          Lt. Bob Loughman
       Captain Shawn Minahan                             Lt. Darren Langford
       Captain Francis Santaniello                       Lt. Brian Hill
        EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
           F.F. Ed McCandlish                                 F.F. Chris Raschilla
           F.F. Ben Cote

    The use of these radios is strictly limited for emergencies. In the event you drive by an
    incident, an emergency or you need police assistance; you may contact either the station or
    police department by radio. If, in the event you are responding to the station for an
    “emergency call “ and you have to travel directly past the incident, you may stop to do a
    size-up, report your findings, and then continue to the station.


                                   GUN POLICY
UNTIL FURTHER NOTICE, NO MEMBER OF THE EAST LONGMEADOW
FIRE DEPARTMENT, OR ANY ONE ELSE, SHALL ENTER THIS BUILDING
WITH ANY FIREARMS.

THIS POLICY DOES NOT INCLUDE LAW ENFORCEMENT OFFICERS.


        RULES AND REGULATIONS PARKING
           OF FIREFIGHTER VEHICLES
    When any member of the East Longmeadow Fire Department enters the driveway to the
    station, they will park in the extreme rear parking lot marked “ Fire Personnel Vehicles
    Only “, and park within the marked lines.
    There is ample room for all firefighters in this lot. The first parking lot is designated for
    visitors.

    All members shall enter the building through the rear door marked “(FIRE PERSONNEL
    ONLY)”. The south door is an emergency exit and the kitchen door is to be used in
    conjunction with kitchen activities. Please adhere to these rules.




         REQUIRED PERCENTAGE FOR DRILLS
                 AND RESPONSES

    Effective April 1, 1993, each fire fighter is required to attend a minimum of seventy-five
    percent (75%) of all scheduled drills and respond to a minimum of forty percent (40%) of
    all emergency response calls in a calendar year. At the end of each quarter (the first of
    April, July, October, January), the attendance and responses will be reviewed. Any
    member not satisfying the above will meet with the chief and explain their reasons for their
    absences. There will be many exceptions granted for the absences. Example: Working
    EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
second shift on drill nights: Babysitting: Family priorities: Sickness: Vacation. This is put
into effect to have a guideline in place. It is up to the individual firefighter to check with
the training officer to see what was missed at a drill and receive the proper instruction
needed.

        RESPONDING TO EMERGENCY
      CALLS WITH CHILDREN IN PRIVATE
                VEHICLES
At no time, if there is a child (or children) in the custody or controlled responsibility of a
firefighter, shall said firefighter respond with the child (or children) to an emergency call
for this department. No children shall be allowed in the station during an emergency
response for obvious safety concerns. This department will not take responsibility for the
well being of a child during an emergency operation. If you are in the custody of a child
there is no need to respond at all to the station. See NOTE below:

NOTE: If you believe your child is old enough and mature enough to babysit, then he or
she may be old enough to be left in your car in our parking lot. This is your decision to
make. It is not our recommendation. Nor would it be our recommendation to leave your
wife or girl friend in our parking lot.



                RULES AND REGULATIONS
                PHYSICAL FITNESS ROOM

The physical fitness room inside the fire station, 150 Somers Road, is for the benefit and
use by the Town’s public safety employees, ie firefighters and police officers. It is the
intention to offer this room and use of the equipment to these employees to promote
physically fit personnel. Due to the physical and mental demands that are put upon these
employees during an emergency, it is critical that they be in the best physical as possible.

The room is used by permanent firefighters, Mondays, Wednesday and Fridays, 8:00 a.m.
to 10:00 a.m. Any other time, during normal working hours, the room may be used by
other firefighters (call or off duty permanent) or police officers. After normal working
hours, any firefighter may use the room accompanied by another firefighter or police
officer. For safety reasons, no one is allowed to work out alone. There must be a firefighter
present if a police officer wishes to utilize the room. No civilians, family members or friends
are to use this equipment.

Each firefighter has his/her own locker in the locker room. In the event the locker room is
used for either changing or showering, it is the responsibility of the FIREFIGHTER or
POLICE OFFICER to leave the room in the same condition as they found it.



                WAKE/FUNERAL PROTOCOL
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE
     The following deaths shall warrant the department to attend the wake/funeral in class “A”
     uniforms.

             1. Any “ACTIVE” member of the East Longmeadow Fire Department:
                member’s spouse, child, step-child, mother, step-mother, father,
                step-father, sister, step-sister, brother, step-brother

             2. Any honorary, retired, or member who resigned. Any said honorary retired or
                resigned firefighter’s spouse.

             3. Any member of the Board of Selectmen or their spouse.

             4. Any active police officer of the East Longmeadow Police Dept.

     There may be other occasions when the above protocol may be activated on a case by case
     decision. (ie: brother/sister firefighter from a neighboring town).

     The Chief or his designee shall notify the Deputy Chief and the firefighters (or Lieutenants
     if the Captains are unavailable) to notify the firefighters of their apparatus with details.

     ** The Chief or his designee shall contact the funeral home director and /or a member of
     the family of the deceased and ask what their request is from this department: I.E.
     pallbearers, flags, honor guard, vehicles.

     ** All members will be notified of the death of ANY other relative of a member. This will
     be a courtesy call. Each member may or may not choose to attend.



             RULES AND REGULATIONS WASHING
                   PERSONAL VEHICLES
This program is a benefit and a privilege. At any time this privilege is being taken advantage of,
it will once again be terminated. The following rules will be strictly adhered to:

            NOVEMBER 1ST through APRIL 1ST ONLY.
            No washing of vehicles during normal working hours.
            No more than two vehicles in the station at any time being washed.
            Washing will take place in DOOR #7 and #8 only
            ONLY the registered vehicle of the fire fighter shall be washed.
            ALL supplies (Other than the water, bucket or squeegee) SHALL be supplied by the
             firefighter.
            The floor will be squeegeed after use, the hose put on the rack and the station in the
             same order as it was found.
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

          CALL FIREFIGHTER TRAINEE TESTING
                   REQUIREMENTS
All call firefighter trainees will complete approximately 1 year of in house training
as prescribed by the fire chief. At the end of this training period, all trainees will be
required to pass a written and 2 practical exams sponsored by the Massachusetts
Fire Academy.

If a trainee does not pass the written test, he or she will be allowed to retake the
exam 1 time at their expense. If they fail the exam, they will not be allowed to
continue as a trainee.

If they pass the written exam, they will proceed to the first practical exam (non-fire).
If they fail this exam, they will be allowed to retake the exam 1 time at their expense.
If they fail the exam, they will not be allowed to continue as a trainee.

If they pass the first practical exam (non-fire) they will proceed to the second
practical exam (live-fire). If they fail the second practical exam, they will be allowed
to retake the exam 1 time at their expense. If they fail the exam, they will not be
allowed to continue as a trainee.

When they successfully complete all testing, they will be certified Firefighter I/II by
the Massachusetts Fire Academy. All practical testing must be completed within six
(6) months of the original written exam. There can be extenuating circumstances
which may affect this time period and will be handled on an individual basis by the
fire commissioners acting upon the advice of the fire chief.


                PROCEDURE FOR NOTIFICATION
                  OF THE CHIEF AND DEPUTY
      The chief and deputy will be notified by cell phone in the event they did not respond to the
      following type of incidents:


                 A. Any working structure fire

                 B. Any response to a mutual aid call

                 C. A major Haz-Mat incident

                 D. A major motor vehicle extrication incident
           EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


                E. Any fire department motor vehicle accident

                F. Any firefighter injury

                G. Any financial decisions to be made

                H. Any other time when the senior officer deems it necessary

     Rules and Regulations of the East Longmeadow Fire Department


Article #1

Officers

Sec. 1 – The Chief shall be appointed by the Fire Commissioners (Board
         of Selectmen).

Sec. 2 - A Deputy Chief shall be appointed by the Chief, subject to
         approval by the Fire Commissioners.

Sec. 3 – A Captain and Lieutenant shall be appointed by the Chief for each
         apparatus, subject to approval by the Fire Commissioners.

Sec. 4 – In the absence of the Fire Chief, Command duties will be assumed
         by the next ranking officer in the chain of command. The chain of
         command shall be as follows: Chief, Deputy Chief, Captains (by
         seniority in that rank), Lieutenants (by seniority in that rank) and
         Privates (by seniority in the fire department).

Sec. 5 – In the absence of the Fire Chief, administrative duties will be
         assumed by a proxy appointed by the Chief, subject to the approval
         of the Fire Commissioners. The Chief will use the chain of
         command as a practical guideline for choosing a proxy.


Article #2

Duties of the Chief

Sec. 1 – The Chief shall be in command of the Fire Department at all times.
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

Sec. 2 – The Chief shall make all appointments within the department,
         subject to approval by the Fire Commissioners.

Sec. 3 – The Chief shall be responsible for all appropriations.

Sec. 4 – The Chief shall be responsible for all reports, station maintenance,
         apparatus repairs, inspections, and laws relative to fire prevention.


Sec. 5 - The Chief shall be responsible for duty assignments and deployment
         of personnel.

Sec. 6 – The Chief shall be responsible for all training.

Sec. 7 – The Chief shall preside at all department meetings.

Sec. 8 – The Chief shall report directly to the Fire Commissioners.


Article #3

Duties of the Deputy Chief

Sec. 1 – The Deputy Chief will assist the Chief in all department activities.

Sec. 2 – The Deputy Chief will report directly to the Chief or the Fire
         Commissioners.


Article #4

Duties of the Captains

Sec. 1 – Captains will have responsibility for the apparatus and personnel
         under their command.

Sec. 2 – Captains will be responsible for all equipment on their assigned
         apparatus.

Sec. 3 – Captains will be responsible for all orders given by the Chief or
         Deputy Chief and see that they are carried out to the best of their
         ability.
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


Sec. 4 – Captains will be required to attend officers meetings and submit
         any reports that the Chief may require.

Sec. 5 – Captains will report directly to the Chief, Deputy Chief or the
         Fire Commissioners.


Article #5

Duties of the Lieutenants

Sec. 1 – Lieutenants will assume command of and responsibility for their
        apparatus and personnel in their Captain’s absence.

Sec. 2 – Lieutenants will assist the Captains in all their duty assignments.

Sec. 3 – Lieutenants will report directly to all higher ranking officers or the

        Fire Commissioners.

Article #6

Requirements of a Call Firefighter

Sec. 1 – Call applicants must be a minimum of nineteen (19) years of age.

Sec. 2 – All call applicants must reside within the Town of East
         Longmeadow or within one mile of the town line. Members may,
         with the Chief’s permission, live within a three mile limit of the
         town line.

Sec. 3 – Interested applicants must fill out forms obtained at the fire
         station.

Sec. 4 – Applicants accepted will be required to pass a complete physical
         examination and a CORI check.

Sec. 5 – After the approximate 1 year in house training, each trainee will
         be required to pass the Mass. Firefighter 1/11 certification.

Article #7
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE


Duties of all Firefighters

Sec. 1 – Every member is subject to answer all alarms when possible.

Sec. 2 – The senior firefighter shall assume command in the absence
         of an officer.


Sec. 3 – The senior firefighter per apparatus will assume command of
         said apparatus in the absence of the company officer.

Sec. 4 – All members of the fire department shall at all times obey and
         carry out orders from superior officers.

Sec. 5 – All members shall do their jobs in a professional manner with
         due respect to the saving of lives and property.

Sec. 6 – All members are required to notify their company officer when-
         ever they are unable to attend a drill. Failure to do so may
         result in disciplinary action.

Sec. 7 – Any member missing two consecutive drills without just cause
         may be subject to disciplinary action.

Sec. 8 – All firefighters are required and expected to keep the following
         clean: all issued equipment, fire apparatus, and fire headquarters.

Article #8

Personal Appearance

Sec. 1 – Hair shall be styled to present a well-groomed professional
         appearance, shall not constitute a safety hazard, and at no time shall
         interfere with the use of protective clothing or SCBA. Hair must not
         be worn in an extreme or fad style such as pony tails, braids or
         unnatural colored hair, ie: blue, green, purple, etc. Hair may extend
         to, but not over, the top of the collar.

Sec. 2- Beards, goatees and small hair growths under the middle of the
        lower lip are prohibited. Neatly trimmed sideburns and mustaches
        are permitted provided they do not interfere with the use of
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

       protective clothing or SCBA. Sideburns shall not extend below the
       base of the ear, and mustaches shall not extend below or beyond
       the bottom lip.

Sec. 3- Jewelry, such as studs, rings and other such similar jewelry in ears,
        nose, eyebrows, tongues, and other piercings are forbidden. Any
        ornamental jewelry that may increase the risk of injury, such as


       chains, bracelets, and the like are forbidden. Any jewelry that
       detracts from a firefighter’s professional appearance is prohibited.

Sec. 4-Tattoos that can be seen while wearing the regulation uniform are
       strictly forbidden.

Sec. 5- Above rules to be followed while representing the East Longmeadow
        Fire Department in any capacity (paid and volunteer).


Article #9

Issued Equipment

Sec. 1 - Issued protective equipment shall consist of the following: helmet,
         boots, gloves, bunker coat and pants, nomex hood, escape rope,
         safety glasses, pocket mask and spanner wrench.

Sec. 2 – Other issued equipment shall consist of: dress hat, blouse, shirt,
         trousers, wallet and uniform badge, collar pins, where applicable,
         officers insignia, vehicle red light, 2.75 lb dry chemical fire
         extinguisher, and one tone alert receiver and charger.

Sec. 3 – Each firefighter is expected to maintain all said equipment in good
        order.

Sec. 4 – When leaving the department, all issued equipment must be
         returned.

Article #10

Conduct at Fires or Drills
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

Sec. 1 – Conduct of firefighters will be orderly at all times.

Sec. 2 – Due respect will be given to senior officers at all times.

Sec. 3 – Smoking on apparatus is prohibited.

Sec. 4 – When answering alarms, all traffic laws must be observed.


Sec. 5 – While riding on apparatus, safety seat belt/shoulder harness must
         be worn at all times.

Sec. 6 – Only members may ride on apparatus, unless permission is given
         by the officer in charge.

Sec. 7 – The removal of protective gear is prohibited unless, in an officer’s
         judgment, the safety of the firefighter will not be jeopardized and
         the officer grants permission to do so.

Sec. 8 – All late arriving firefighters who did not arrive on the apparatus,
         shall report to the officer in charge.

Sec. 9 – All members must report to the fire station for dismissal unless
         excused by their company officer or the officer in charge.

Sec. 10 – No one may leave the fire station until prior approval is received
          from the highest ranking officer in the chain of command present.

Sec.11 – No information is to be given by any firefighter concerning any fire
         or other fire department business unless authorized by the Chief,
         the officer in charge or the Fire Commissioners.

Article #11

Property and Equipment

Sec. 1 – At no time shall any firefighter remove any property from any
         building where he has been called, without the permission of
         the officer in charge.

Article #12
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

Drills

Sec. 1 – Regular drills are to be held on the first and third Tuesday of
         every month unless otherwise directed by the Chief.

Sec. 2 – Additional drills may be held during the year under the orders of
         the Chief or the Deputy Chief.


Sec. 3 – The Chief or any officer appointed by the Chief will be in charge
         of drills.

Sec. 4 – All firefighters are required to participate in drills to the best of
         their ability, with due respect to the instructor.

Sec. 5 – Hours for regular drills shall be 7pm until 9pm, unless otherwise
         stipulated by the Chief or the instructor.

Sec. 6 – When reporting late for drills, report directly to the officer in
         charge.


Article #13

Apparatus

Sec. 1 – All fire department vehicle repairs shall be under the direction of
         the department engineer.

Sec. 2 – Fuel, equipment and general condition of apparatus is to be
         checked every time said vehicle returns to the station.

Sec. 3 – If apparatus has pumped from hydrant or drafted, driver shall
         make out driver’s report.

Sec. 4 – The officer in charge of apparatus shall be responsible that the
         the preceding sections #1, #2 and #3 are carried out and the
         vehicle is in service.


Article #14
          EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

Fire Department Equipment

Sec. 1 – After using breathing equipment, return it to the original vehicle
         if possible or to the nearest apparatus. With the driver’s assistance,
         place it in a safe location free from dirt and water. The only
         exception shall be in a life threatening situation. At all times
         special care must be taken of breathing equipment.

Sec. 2 – Care of all equipment shall be of paramount importance at all
         times. Anyone taking equipment from an apparatus is
         responsible to return the same.

Sec. 3 – No fire department equipment shall be taken from the fire station
         without the permission of the Chief, Deputy Chief or the officer
         in charge.


Article #15

Disciplinary Action

No firefighter shall act in a manner that brings discredit on the department whether
on or off duty.

Any violation by a firefighter of the preceding rules and regulations leaves said
firefighter subject to discipline up to and including suspension or dismissal from the
call fire department by the Chief, subject to review by the Fire Commissioners.




The above rules and regulations of the East Longmeadow Fire Department
were approved by the Board of Selectmen on March 24, 2009. The
chief is instructed by the Board of Selectmen to obtain a signed receipt
from each member of the fire department, as well as future members as
they are added, stating that they have received and read these rules and
regulations.


Board of Selectmen, Acting as Fire Commissioners
        EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE




James Driscoll, Chairman




Joe Townshend




Jack Villamaino
EAST LONGMEADOW FIRE DEPARTMENT STANDARD OPERATING GUIDELINE

								
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